Coordinator, Airport Customer Experience Compliance

Coordinator, Airport Customer Experience Compliance

Date:  Sep 14, 2023

Location: Logan Intl Apt (BOS-TRML)   
Additional Locations: None
Requisition ID: 69227 
This job will continue to be posted until at least 9/24/23. If interested, please apply prior to this date.


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

  • ​This job is a member of the Customer Experience Team within the Customer Experience Division.
  • ​Responsible to ensure stations meet all Local, Federal and Corporate mandates including but not limited to:  dangerous goods regulations, hazardous waste storage and handling procedures, financial controls, FAA/TSA/DOT/FDA regulations, environmental, safety and OSHA regulations, vendor contract maintenance, training compliance, security, station self-audits  (customer experience, cabin appearance, ground ops compliance, baggage), fueling compliance, deicing compliance, catering compliance,  GSE and facility preventative maintenance, ad-hoc and operation needs.

What you'll do

  • Investigates irregularities and fines received from FAA, TSA, DOT and other regulatory agencies
  • Performs detailed record keeping
  • Interacts with American Airlines leadership and outside regulatory agencies
  • Presents discrepancies to station leadership
  • Escalates issues to headquarters if necessary
  • Assists station during irregular operations
  • Ability to adjust hours and shifts to meet business requirements and workload demand

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • High School diploma or GED equivalency
  • Leadership with practical coaching experience


Preferred Qualifications- Education & Prior Job Experience

  • Bachelor's Degree in related field
  • ​Customer service experience


Skills, Licenses & Certifications

  • Applicable valid driver’s license as required by local authorities
  • Intermediate to advanced knowledge of computer experience in Excel, Word, and PowerPoint
  • Satisfactory completion of written test
  • Excellent interpersonal skills
  • Ability to accomplish multiple tasks within a limited timeframe
  • Ability to work independently and make sound decisions using individual judgment

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 69227 

Nearest Major Market: Boston

Job Segment: Facilities, Operations