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Production Assistant, Technical Operations

Date: Dec 3, 2018

Location: Chicago, IL, US

Req ID: 24867

Location: ORD Hgr 1 (ORD-HGR1) 
Additional Locations: None
Requisition ID: 24867 


Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.


You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.


What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.


Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

This job is a member of the Line Maintenance Technical Operations Team within the Integrated Operations Division. This position will be responsible for providing clerical administration support for Maintenance employees.

The incumbent on this role will be cross-utilitized between Quatliy Control, Tech Operations and Training. 


Specifically, you’ll do the following:

  • ​​Develops and maintains various department reports, including weekly headcount reports
  • Maintains confidential employee files, field Trip and overtime records using MS Access database and/or Staff Admin
  • Provides front desk telephone coverage, including inquires
  • Greets and directs base employees and external visitors
  • Maintains office supplies inventory and initiates department supplies order when necessary
  • Submits transactions for computer and system access and password resets
  • Sorts and files data and correspondence; interacts with all levels of management and shop employees
  • Must be able to work shifts
  • Must be able to type 25-49 WPM


Required Qualifications

  • ​​High School diploma or GED equivalency
  • Office experience
  • Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
  • Ability to prioritize and organize work functions effectively
  • Exercise good judgement and work under time constraints with professionalism, efficiency, patience and tact
  • Ability to prepare correspondence and format reports
  • Ability to track, coordinate, and oversee several projects simultaneously with minimum supervision
  • Ability to maintain confidentiality including payroll information
  • Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
  • Ability to secure appropriate airport authority and/or Customs security badges, if applicable

Preferred Qualifications

  • Knowledge of RES, DECS, Sabre, IMS, View Direct, Quickbuy, I-Payables and AutoTA

Additional Locations: None
Requisition ID: 24867 

Nearest Major Market: Chicago

Job Segment: Operations Manager, Accounts Payable, Clerical, Payroll, Operations, Finance, Administrative