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Specialist/Senior Specialist, Airport Communications

Specialist/Senior Specialist, Airport Communications

Date:  Jan 25, 2023

Location: DFW Headquarters Building 8 (DFW-SV08)   
Additional Locations: None
Requisition ID: 65135 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you.  As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.  Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

  • You'll help provide communications support and engagement for Airport and Cargo Operations.
  • Bring a strong emphasis to evolving our communication strategy to frontline leaders and team members, ensuring effectiveness, impact, and alignment with organizational priorities. 
  • The role is a part of the Airport Communications team within our Airport Performance and Readiness group.

What you'll do

 

  • Partner with Manager, Airport and Cargo Communications to provide support for workgroup internal communications and engagement 
  • Identify the ideal channels and vehicles to communicate with frontline team members and leaders 
  • Identify and implement new communication approaches to improve consistent application of policies and procedures 
  • Engage with other stakeholders to measure and improve communication effectiveness and change adoption 
  • Coordinate with the Global Engagement team to ensure alignment of Airport and Cargo communications with company messaging 
  • Help create strategic and tactical plans to support critical milestones, events and initiatives across both Airport and Cargo workgroups
  • Collaborate across workgroups to ensure communications are timely, strategic and all leaders are aware of the communication plan

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • Bachelor's degree in marketing, advertising, communications or journalism or equivalent experience/training
  • 3+ years of related/applicable journalism or strategic communications experience with strong writing skills 
  • Prior experience creating and implementing strategic communications plans
  • Prior experience with producing, writing and editing multiple communications deliverables such as email campaigns, news and feature stories, leader talking points, speeches, video scripts, presentations, newsletters, etc.

Preferred Qualifications- Education & Prior Job Experience

  • Experience with measuring and analyzing communication strategy and tactics to optimize effectiveness
  • Experience developing and executing strategic marketing and communication plans based on business objectives and campaign goals with a performance-based mindset
  • Familiarity with email marketing platforms, distribution list management and best practices
  • Knowledge of the airline industry

Skills, Licenses & Certifications

  • Ability to delve into complex business issues and explain them to frontline team members in a clear, understandable way
  • Ability to work independently and on a team; willingness to roll up sleeves, jump in, ask questions and learn
  • Keen attention to detail and accuracy
  • Knowledge of Microsoft Office including Word, Excel, Outlook and PowerPoint 
  • Adept at time management, ability to prioritize and work under tight deadlines
  • High degree of emotional intelligence
  • Ability to accept constructive feedback during routing and editing process
  • Knowledge of AP Style
  • Ability to take ownership of tasks, manage processes, analyze and problem-solve
  • Strong team player with the ability to work independently as well as in a group with all levels of the organization
  • Excellent time-management skills with the ability to handle multiple projects at the same time
  • Excellent problem-solving skills and the ability to research issues to determine root cause
  • Ability to thrive in a fast-paced atmosphere while working under pressure and meeting critical deadlines effectively, efficiently and independently
     

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Feel free to take advantage of all that American Airlines has to offer: 

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Additional Locations: None
Requisition ID: 65135 


Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

Job Segment: Marketing Communications, Advertising, Communications, Marketing

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