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AAdvantage Account Specialist

Date: Jul 30, 2019

Location: Ft Worth, TX, US

Req ID: 31917

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Location: AA Headquarters 2 (DFW-HDQ2) 
Additional Locations: None
Requisition ID: 31917 

Overview

AmericanAirlines offers many exciting career opportunities and a position within the Customer Insights and Loyalty (CI & L) Department is an excellent place to start.  The AAdvantage Program generates a significant portion of the Company’s revenue through mileage sales to our partners.  The program offers members many ways to earn miles that may then be used for travel and other rewards.  Helping AAdvantage members maintain their accounts and supporting the marketing efforts of the CI & L team are part of the routine duties of an AAdvantage Account Specialist.

It is essential for the ideal candidate to deliver the highest quality of customer service in each and every contact.  During a fourteen week training program, new employees are taught all aspects of the AAdvantage program.

Upon successful completion of a six-month probationary period, Account Specialists receive a pay increase.  Additionally, after one year of service is completed, Account Specialists who are performing well can receive a promotional increase.

AAdvantage Customer Service (ACS) operates 8:00 AM – 7:00 PM, Monday through Friday.  ACS is closed on Company Holidays and weekends.  Shift bids occur every three to four months and are based on tenure.

Benefits include:

  • Matching 401K
  •  Incentive Pay for Soliciting Citi Acquisitions
  •  Medical
  •  Dental
  •  Vision
  •  Life and Disability Insurance
  •  Travel privileges
  •  Company Credit Union
  •  and much more...
About The Job
  • Desire to engage AAdvantage members and promote an award winning program
  • Must possess above average communication skills and analytical abilities in order to research and respond to customer inquiries in various forms including:
    1. Inbound & Outbound Calls
    2. Future focus via chat and other contact options
  • Ability to learn AA software and apply knowledge
  • Ability to sit for prolonged periods of time
  • Adherence to company attendance and performance policies required

American Airlines is an Equal Opportunity Employer

Qualifications
  • High school diploma or GED
  • Basic computer knowledge
  • Ability to operate personal computer
  • Minimum typing skill of 35 WPM
  • Ability to read, write, fluently speak and understand the English language
  • Take ownership and demonstrate expertise of the AAdvantage product while providing an excellent customer experience

Additional Locations: None
Job Level: 
Requisition ID: 31917 


Nearest Major Market: Fort Worth
Nearest Secondary Market: Dallas

Job Segment: Bank, Banking, Credit Union, Customer Service, Finance

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