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Administrator/Senior Administrator, IT Operations

Date: Jan 9, 2019

Location: Ft Worth, TX, US

Req ID: 23914

Location: AA Headquarters 2 (DFW-HDQ2) 
Additional Locations: None
Requisition ID: 23914 


Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.


You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.


What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.


Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

This job is a member of the Information Technology Team, within the Information Technology Division. As a member of the Email Services team, this position will support Microsoft Exchange and Office 365, as well as perform all activities related to systems administration, such as software installations and system patching. Additionally, this role will configure, maintain, and use the supplied systems and software, and monitor continued system health.


Specifically, you’ll do the following:

  • Supports complex systems and applications in the Production environment, through all phases of deployment
  • Maintains and configures infrastructure tools to monitor and manage the Production environment
  • Accepts escalation of technical problems from other teams and works to resolve issues
  • Identifies and implements improvements to the process, procedures, documentation, and systems
  • Participates in 24x7 on-call pager rotation


Required Qualifications

  • Bachelor’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
  • 3 years previous experience supporting applications in a production environment
  • Demonstrated experience in the following:
    • Microsoft Azure
    • Active Directory
    • Exchange Admin Center
    • Exchange Online Protection
    • Windows PowerShell
    • Agile Methodology
    • DevOps Methodology
    • ITIL
  • Understanding of systems engineering and platform architecture
  • Experience with DevOps Toolchain methodologies, including Test Driven Development (TDD), Continuous Integration, and Continuous Deployment
  • Experience with Agile project management methodology
  • Strong analytical, organizational, and problem solving skills, as well as accuracy and attention to detail
  • Ability to build and maintain effective relationships with team members, customers, and external groups, as well as working in a collaborative environment with geographically dispersed resources
  • Ability to work independently and manage one’s time to meet commitments and expectations
  • Demonstrated initiative, flexibility, and ability to adapt to changing priorities and work environments
  • Proficiency in Microsoft Suite (Word, Excel, PowerPoint, and Visio)

Qualifications (Continued)

Preferred Qualifications 

  • 5+ years previous experience supporting applications in a production environment
  • Airline experience and knowledge a plus
  • Ability to explain technical concepts and adjust messaging based on the audience, including non-technical groups
  • Ability to influence through outstanding interpersonal skills, collaboration, and negotiation skills
  • Ability to work well within a team environment, as well as independently

Additional Locations: None
Requisition ID: 23914 

Nearest Major Market: Fort Worth
Nearest Secondary Market: Dallas

Job Segment: Operations Manager, Engineer, Information Systems, Computer Science, Operations, Engineering, Technology