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Analyst/Senior Analyst, Decision Support Systems

Date: Dec 3, 2018

Location: Ft Worth, TX, US

Req ID: 24747

Location: AA Headquarters 1 (DFW-HDQ1) 
Additional Locations: None
Requisition ID: 24747 



Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.


You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.


What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.


Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.


About The Job


This job is a member of the Operations Planning and Performance Team within the Integrated Operations Division. This position will be responsible for key analytical and decision support resource for Operations Planning and Performance.


Specifically, you’ll do the following:

  • Helps improve operational performance of the airline by developing advanced analytical solutions for complex business problems using quantitative techniques and models
  • Builds and maintains statistical and machine-learning models to evaluate, prescribe and promote operational efficiencies within the airport, airspace, and ATC environments
  • Assists with the flight schedule development, design and evaluation process by developing quantitative tools that address operational efficiency and robustness
  • Supports the development and use of advanced analytics for the Integrated Operations Control (IOC) department through quantitative and qualitative analysis of business problems, model prototyping, development of recommendations, and quantification of benefits
  • Crafts compelling stories based on logical recommendations to provide actionable insights that drive informed decisions for a variety of operations-related problems
  • Communicates effectively with stakeholders across the company and promote data-driven decision making
  • Interfaces with IT, related business departments, and outside vendors to ensure coordinated planning, evaluation and implementation of new decision support capabilities
  • Researches current practices and industry trends and keep abreast of latest advances in analytic techniques and IT solutions to solve complex airline business problems




Minimum Qualifications - Education & Prior Job Experience

  • An advanced degree (Master’s or PhD) in a quantitative discipline (Operations Research, Analytics, Industrial Engineering, Data Science, Applied Statistics, or a related field)
  • Deep understanding of statistical and machine learning techniques and experience in applying predictive analytics to practical business problems
  • Strong background in programming and modeling languages (Java and SAS, R or Python)
  • Experience with extraction, cleansing and analysis of large datasets to identify key trends and insights
  • Experience using data visualization software (Tableau or similar) to explore and analyze data


Preferred Qualifications - Education & Prior Job Experience

  • Familiarity with optimization modelling concepts (LPs, MIPs, etc.) and experience building models using FICO Xpress, ILOG CPLEX, or similar
  • Familiarity with building simulation models using Arena, SIMIO, SIMMOD or similar
  • Domain knowledge in the airline industry or other transportation-related field
  • Familiarity with Big Data methodology, technology and related data query tools

Skills, Licenses & Certifications

  • Strong business acumen, technical learning/innovation mindset and a drive for results
  • Demonstrated ability to perform both independently and as a team member, handle multiple assignments and respond efficiently to changing priorities

Language & Communication Skills

  • Ability to effectively communicate both verbally and written with all levels within the organization


Additional Locations: None
Requisition ID: 24747 

Nearest Major Market: Fort Worth
Nearest Secondary Market: Dallas

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