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Coordinator, Day of Departure

Date: Feb 14, 2019

Location: Ft Worth, TX, US

Req ID: 26050

Location: AA Headquarters 1 (DFW-HDQ1) 
Additional Locations: None
Requisition ID: 26050 



Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.


You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.


What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.


Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.


About The Job


This job is a member of the Customer Planning Team within the Customer Experience Division. ​This position will be responsible for providing primary interface with airports and Integrated Operations Center (IOC), as well as reservations and sales offices, to resolve inventory related operational problems and issues.


Specifically, you’ll do the following:

  • Aids airports in rerouting passengers impacted by over sales, flight cancellations, delays, and other off-schedule operations
  • Identifies extra flying needs and recommends to IOC where revenue warrants
  • Identifies day-of-departure revenue generating and cost savings opportunities, and independently acts on those opportunities
  • Participates in operational conference calls
  • Anticipates and responds to special operational needs as required
  • Monitors over sales and spoilage on day-of-departure to minimize cost
  • Ability to travel on company business when necessary
  • Ability to work nights, weekends, and/or holidays as well as extended hours outside of the scheduled shift
  • The operation is 24/7/365




Required Qualifications

  • ​High School diploma or GED equivalency
  • 1 year of airport (gate agent or ticket counter) experience or 1 year reservations experience
  • Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
  • Strong analytical skills
  • Problem solving skills
  • Highly developed interpersonal and organizational skills
  • Ability to be flexible
  • Ability to analyze situations and implement strategies under pressure


Preferred Qualifications

  • ​​Experience in airport operations, Inventory Services, or Service Recovery
  • Working knowledge of Sabre


Additional Locations: None
Requisition ID: 26050 

Nearest Major Market: Fort Worth
Nearest Secondary Market: Dallas

Job Segment: Outside Sales, Sales