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Engineer/Senior Engineer, IT Infrastructure

Date: Jan 11, 2019

Location: Ft Worth, TX, US

Req ID: 24363

Location: AA Headquarters 1 (DFW-HDQ1) 
Additional Locations: None
Requisition ID: 24363 


Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.


You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people. 


What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.


Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

This job is a member of the Information Technology Team, within the Information Technology Division. The Shared services, Architecture and Infrastructure Services (SAIS) team is looking for a highly skilled and exceptional Infrastructure Engineer who would lead diverse IT Infrastructure efforts interfacing with multiple vendors, delivery teams, business units, managed service providers and IT representatives.


Specifically, you'll do the following:

  • Provides on-going support for existing systems
  • Troubleshoots and resolves network issues across development, testing and production environments
  • Manages communication on support issues, creates system reference guides, training materials, and system and process diagrams
  • Encourages an environment of sharing and team work among the team
  • Stays current with systems technology best practices and changing technologies, in order to maintain domain expertise and recommend enhancements or changes
  • Supports communication and response process by responding to users on system issues, maintenance and system status, and advising and escalating on any prolonged or major issues
  • Creates/maintains reporting metrics and procedure documentation, to ensure consistent and accurate handling of problems and ensure SLAs are achieved
  • Supports system change process that notifies all business areas and managers of system downtime, delays and/or alerts
  • Travels, as required


Required Qualifications

  • Bachelor’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
  • 3 years of experience as a network or infrastructure engineer or administrator
  • Advanced ability to plan strategically for current and future business environments, including future technology and business design changes to create flexible, scalable solutions
  • In-depth knowledge of IT business operations, systems requirements and processes
  • Demonstrated experience in the following:
    • Scripting (Shell, Jython, PERL, PUPPET, or any other type of scripting)
    • Infrastructure as code (CHEF, Puppet) tools or deployment automation scripting
    • VMWare environments
    • BigIP F5 environments
    • Dynatrace and VMWare Log Insight
    • Cisco Nexus 9K network infrastructure
    • Palo Alto 5060 firewall pair with Panorama
  • Understanding of concepts related to server load balancing, WAS clustering and other application scaling concepts
  • Knowledge and experience with the various security components, such as WebSphere security, LDAP, SSL certificates and other third party security products.
  • Ability to review the performance monitoring of the respective environment, determine opportunities to refine the configuration of a component and determine new resource/capacity requirements
  • Ability to analyze complex problems and implement solutions and/or workarounds

Qualifications (Continued)

Required Qualifications (Continued)

  • Ability to work on multiple projects simultaneously with a keen desire to learn and expand depth of knowledge
  • Ability to thrive in a sense-of-urgency environment and leverage best practices
  • Demonstrated initiative, flexibility and ability to adapt to changing priorities and work environments
  • Experience in DevOps Toolchain methodologies, including Continuous Integration and Continuous Deployment
  • Proficiency in Agile project management methodology, specifically within infrastructure area
  • Proficiency in Microsoft Suite (Word, Excel, PowerPoint, Access and Visio)


Preferred Qualifications

  • Master’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
  • 5+ years of experience as a network or infrastructure engineer or administrator
  • Ability to explain technical concepts and adjust messaging based on the audience, including non-technical groups; strong presentation and technical documentation skills
  • Ability to influence through outstanding interpersonal skills, collaboration and negotiation skills
  • Ability to work well within a team environment, as well as independently

Additional Locations: None
Requisition ID: 24363 

Nearest Major Market: Fort Worth
Nearest Secondary Market: Dallas

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