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Engineer/Senior Engineer, IT Systems

Date: Jan 11, 2019

Location: Ft Worth, TX, US

Req ID: 23128

Location: AA Headquarters 1 (DFW-HDQ1) 
Additional Locations: None
Requisition ID: 23128 


Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.


You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people. 


What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.


Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

This job is a member of the Information Technology Team, within the Information Technology Division. This position will be responsible for designing, engineering and deploying virtualization infrastructure implementations based on designs from infrastructure architects.


Specifically, you’ll do the following:

  • Manages virtualization infrastructure implementations based on designs from infrastructure architects
  • Installs, configures and administers:
    • vSphere 6.x clustered environments
    • vRealize 6.x/7.x components including vRealize Automation, vRealize Orchestrator, vRealize Log Inisight, vRealize Operations Manager and vRealize Business
    • HPE c7000 blade enclosure and HPE ProLiant BL-series hardware
    • HPE ProLiant DL-series rack-mount hardware
    • HPE SimpliVity hyperconverged systems
  • Originates and updates VM runbook documents for customer requested VM deployments and VM modifications in our datacenters managed by third-party managed service provider
  • Deploys and updates VM configurations within the company’s self-managed datacenters, based on requests received from our customer community
  • Administers VMware vCloud Director 5.x and VMware vFabric Application Director 2.x in provisioning platform used for tcServer VM deployments
  • Troubleshoots and supports RHEL 6.x/7.x and Windows 2008/2012/2016 Guest OS for deployed VMs
  • Ensures timely delivery of assigned project deliverables related to vSphere platform/component upgrades, new vSphere/vRealize component deployments and periodic ESXi cluster capacity additions
  • Participates in on-call support rotations with ability to efficiently lead a collaborative troubleshooting session involving 3rd party support teams and vendors during an outage/triage situation within our vSphere environment
  • Collaborates with project managers, other engineers, architects, administrators and customers to deliver projects on time and within budget

About The Job (Continued)

  • Develops documentation for requirements, architectural designs, engineering drawings and diagrams, as well as operational policies and procedures
  • Develops and documents best practices for system installation, deployment, and operation
  • Manages technology proof of concept selection criteria, evaluation and testing
  • Explores and stays abreast of new technologies that can bring value to the organization
  • Encourages an environment of sharing and team work among the project teams


Required Qualifications

  • Bachelor’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
  • 3 years of experience as a systems or infrastructure engineer, specifically VMWare


Preferred Qualifications

  • Master’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
  • 5+ years of experience as a systems or infrastructure engineer, specifically VMWare
  • Proficiency and demonstrated experience in:
    • Production vSphere 6.0 support within an enterprise-class environment, supporting multiple datacenters with a minimum of 3,000 total virtual machines
    • VMware vSphere platform upgrades between major/minor releases:
      • 5.1 upgraded to 5.5
      • 5.1 upgraded to 6.0
      • 6.0 upgraded to 6.5
    • Supporting large-scale deployments of HPE c7000/Synergy blade enclosure architectures
    • Supporting vSphere ESXi cluster environments leveraging EMC SAN Storage with EMC PowerPath multi-pathing software
    • OS support for large-scale VM deployments leveraging RHEL 6.x (or higher) and Windows 2012 R2 (or higher) operating systems

Qualifications (Continued)

Preferred Qualifications (Continued)

  • Installation, configuration, and administration of vRealize Log Insight 4.x clustered environments for vSphere event management/collection
  • Installation, configuration, and administration of vRealize Operations Manager 6.x for performance monitoring and capacity management of vSphere environment
  • Origination and maintenance of comprehensive vSphere component build documentation as well as VM runbook documentation for deployed customer VMs
  • Working within a Service Management toolset for submitting/tracking of incident, problem, service and change requests
  • Support of VMware vFabric Application Director and VMware vCloud Director solutions
  • Ability to engage and collaborate with 3rd party teams within our datacenters which are managed by external vendors or peer operations support teams
  • Demonstrated initiative, flexibility, and ability to adapt to changing priorities and work environments
  • Ability to work on multiple projects simultaneously with a keen desire to learn and expand depth of knowledge
  • Ability to thrive in a sense-of-urgency environment and leverage best practices
  • Ability to analyze complex problems and implement solutions and/or workarounds
  • Experience in DevOps Toolchain methodologies, including Continuous Integration and Continuous Deployment
  • Proficiency in  Agile project management methodology, specifically within the infrastructure area
  • Proficiency in Microsoft Suite (Word, Excel, PowerPoint and Visio)
  • Ability to explain technical concepts and adjust messaging based on the audience, including non-technical groups
  • Ability to influence through outstanding interpersonal skills, collaboration and negotiation skills
  • Ability to work well within a team environment, as well as independently

Additional Locations: None
Requisition ID: 23128 

Nearest Major Market: Fort Worth
Nearest Secondary Market: Dallas

Job Segment: Engineer, Information Systems, Computer Science, Systems Engineer, Virtualization, Engineering, Technology