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Engineer/Senior Engineer, IT Web Content Management

Date: Jan 30, 2019

Location: Ft Worth, TX, US

Req ID: 23768

Location: AA Headquarters 2 (DFW-HDQ2) 
Additional Locations: None
Requisition ID: 23768 


Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.


You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.


What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.


Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

This job is a member of the Information Technology Team, within the Information Technology Division. As a member of the Enterprise Web Content Management (EWCM) team, this position will be responsible for the development and support of the Content Management System (CMS) and OpenText Teamsite/LiveSite products implemented at AA. 


Specifically, you’ll do the following:

  • Coordinates with internal customers, including business content owners and publishers, IT developers, infrastructure engineers, and application architects, as well as leaders across the enterprise
  • Works closely with internal customers to develop solutions for content management and delivery using TeamSite, LiveSite Display Services and LiveSite Content Services
  • Engages with business users and corresponding IT application teams for requirements gathering, documenting, and transitioning
  • Provides design and cost estimates based on project requirement
  • Presents designs for peer review and participates in design review for other team members
  • Implements approved solutions independently and collaborates directly with internal customers with limited supervision
  • Provides user training
  • Participates on-duty rotation of production support and EWCM platform maintenance
  • Practices Agile development methodology
  • Encourages an environment of sharing and team work among the team.
  • Stays current with systems technology best practices and changing technologies, in order to maintain domain expertise and recommend enhancements or changes
  • Travels, as required


Required Qualifications

  • Bachelor’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
  • 3 years of experience as a Web Content Management Engineer or Software Developer


Preferred Qualifications

  • Master’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
  • 5+ years of experience as a Web Content Management Engineer or Software Developer
  • Advanced ability to plan strategically for current and future business environments, including future technology and business design changes to create flexible, scalable solutions
  • Extensive experience implementing Content Management solutions utilizing the OpenText TeamSite and Livesite products, including:
    • Development of workflows using Workflow Modeler
    • Implementing custom roles and menu options
    • Design and Develop FormsPublisher templates using FormAPI, in-line callouts, etc.
    • CSSDK integration
    • Design and Develop SitePublisher components
    • Design and Develop SitePublisher rules
    • Deployment to LiveSite Content Services & LiveSite Display Services


Demonstrated experience with the following:

  • Java, J2EE, XML, JSon, and Perl
  • Basic Windows Server administration
  • OpenDeploy configuration, including configuration in n-tier architecture, as well as Directory comparison, File List, Parameter, and reverse based deployments
  • Installation and Administration of TeamSite, SitePublisher, LiveSite Content Services and LiveSite Display Services
  • Taxonomy
  • Database design and SQL knowledge with Oracle, SQL Server, or other RDBMS.
  • XSLT
  • Knowledge of common networking protocols (e.g., HTTP, TCP, IP, SSH, FTP, SMTP, DNS, AD/LDAP), load balancer, firewall, storage.
  • Ability to analyze complex problems and implement solutions and/or workarounds
  • Ability to work on multiple projects simultaneously with a keen desire to learn and expand depth of knowledge
  • Ability to thrive in a sense-of-urgency environment and leverage best practices
  • Demonstrated initiative, flexibility, and ability to adapt to changing priorities and work environments
  • Experience in DevOps Toolchain methodologies, including Continuous Integration and Continuous Deployment
  • Proficiency in  Agile project management methodology, specifically within infrastructure area
  • Proficiency in Microsoft Suite (Word, Excel, PowerPoint, Access, and Visio)

Additional Locations: None
Requisition ID: 23768 

Nearest Major Market: Fort Worth
Nearest Secondary Market: Dallas

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