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Member Services Representative, AA Credit Union Title Servicing

Date: Feb 7, 2019

Location: Ft Worth, TX, US

Req ID: 27180

Location: AAFCU Headquarters (DFW-AACU) 
Additional Locations: None
Requisition ID: 27180 


Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.


You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.


What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.


Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

This job is a member of the Credit Union Team within the American Airlines Credit Union. ​This position will be responsible for servicing titles of American Airlines Credit Union members.


Specifically, you’ll do the following:

  • ​Answers department ACD calls from members
  • Performs clerical duties necessary to perfect security liens, title transfers and lien releases
  • Reviews, maintains and tracks title files and reports
  • Assists members and Credit Union staff with title processing, ownership transfer, state filings and lien recordings
  • Interacts with field staff via telephone, e-mail and fax
  • Interacts with various state motor vehicle departments
  • Ensures security and confidentiality of all account information and credit union documents
  • Reviews loan documents for accuracy and legality
  • Creates and promotes positive name recognition for the Credit Union
  • Researches member inquiries and provides solutions as required in a timely manner
  • Fosters a culture that promotes teamwork, service excellence and relationship building within the overall organization
  • Cross-trains on Member Services Representative duties to provide coverage for teller line during morning hours, lunches, vacation and Saturday rotations (if position is located in a Branch location)
  • Ensures the work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act
  • Ensures the security and confidentiality of all account and related information as a part of the job


Required Qualifications

  • ​High school diploma or GED
  • ​Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
  • Skilled in data entry with the ability to operate standard office machines
  • Ability to exercise excellent member service skills and interact professionally with all employees and members
  • Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
  • Ability to work independently and with minimal supervision
  • Ability to perform basic math calculations and analyze data
  • Ability to work well under deadlines and high volume pressure
  • Ability to self-motivate with strong organization skills and capacity for attention to detail
  • Ability to effectively prioritize work and meet deadlines
  • Ability to work varying schedules, including evenings and weekends
  • Ability to sit for extended periods of time
  • Ability to maintain satisfactory performance and attendance
  • Must have an acceptable credit history, which will be verified
  • Must pass applicable American Airlines pre-hire compliance checks


Preferred Qualifications

  • ​​Previous banking or Credit Union experience
  • Previous customer service experience
  • Ability to speak, read, and write Spanish is a plus

Additional Locations: None
Requisition ID: 27180 

Nearest Major Market: Fort Worth
Nearest Secondary Market: Dallas

Job Segment: Credit, Credit Union, Bank, Banking, Clerical, Finance, Administrative