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Specialist - Collections, AA Credit Union Payment Collection and Recovery

Date: Jan 7, 2019

Location: Ft Worth, TX, US

Req ID: 26012

Location: AAFCU Headquarters (DFW-AACU) 
Additional Locations: None
Requisition ID: 26012 


Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.


You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.


What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.


Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

This job is a member of the Credit Union Team within the American Airlines Credit Union. This position will be responsible for collecting on delinquencies while at the same time reinforcing American Airlines Credit Union’s mission of member advocacy.


Specifically, you’ll do the following:

  • ​​The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act
  • Performs collections on consumer loans, credit cards, negative shares, mortgage loans and controlling losses to the credit union
  • Refers loans for charge-offs for management review
  • Updates member address information
  • Performs skip tracing and payment transfers
  • Sends appropriate collection correspondence
  • Follows up on payment arrangements and broken promises to pay
  • Creates and maintains detailed collection documentation of all accounts worked
  • Assists on IVR/ACD and Dialer, when requested
  • Reviews all credit and loan documents as well as membership cards
  • Reviews credit bureau reports
  • Ability to maintain satisfactory performance and attendance


Required Qualifications

  • High School diploma or GED equivalent
  • ​Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint)
  • Ability to interact professionally with all organizational levels
  • Ability to work independently and with minimal supervision
  • Skilled in effective time management skills and proficiency while handling multiple projects/tasks
  • Must pass applicable American Airlines pre-hire compliance checks
  • Must have an acceptable credit history, which will be verified


Preferred Qualifications

  • Bachelor's degree in Business or equivalent relevant field or equivalent relevant industry experience
  • Experience in a financial/banking institutions with a working knowledge of the different products
  • Knowledge of FDCPA and the Texas Act

Additional Locations: None
Requisition ID: 26012 

Nearest Major Market: Fort Worth
Nearest Secondary Market: Dallas

Job Segment: Credit, Credit Union, Bank, Banking, Collections, Finance