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Team Leader, Baggage Services - United Kingdom LHR

Team Leader, Baggage Services - United Kingdom LHR

Date:  Feb 9, 2024

Location: London Heathrow Apt (LHR-TRML)  
Requisition ID: 71439 

Please make sure that you have the legal right to work and live in the U.K. prior to applying for this position. 

In addition, note that the possession of a U.S. passport does NOT qualify for such work permit. 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

You will be responsible for leading a team covering the baggage operation at LHR. You will work closely with other Crew Chiefs, Fleet Service Clerks and Managers to ensure the baggage operation is safe, performant, efficient and meets the company’s targets relating to baggage delivery for both American Airlines and if applicable, its customer airlines. In addition, you may have responsibility for on-the-job training.

What you'll do

Health & Safety:
•    Maintain and promote the Company H&S policies and procedures
•    Report and document all accidents and injuries to the ASM’s at the earliest opportunity 
•    Report all faulty or hazardous equipment to the relevant authority, follow up and potentially remove from service if dangerous
•    Be responsible for stopping any dangerous practices or behaviors and documenting any resulting corrective actions  
•    Report unresolved dangerous practices or equipment to the ASM’s
•    Conduct the initial employee injury investigations and report findings to the ASM’s for their analysis and further investigation
•    Participate in any baggage specific meetings, if and when required
•    Complete the required number of safety observations per month as instructed by the manager
•    Carry out any relevant safety and damage checks on vehicles or equipment at start of play and end of play. Follow up accordingly
•    Wear PPE where applicable
•    Lead by example

What You'll Do (Continued)

•    Coordinate the daily baggage operations within the station ensuring the station / department goals are met
•    Support the agents operationally and provide regular feedback to the Team (written or verbal)
•    Plan and allocate the work in an efficient manner to achieve best productivity while ensuring a safe and on-time performance on American and/or other customer airline flights
•    Perform the flight specific baggage inputs duty in DECS or Ramplink as appropriate
•    Utilize various tracking systems to monitor and recover bags for loading onto the flights
•    Utilize various baggage tracking tools such as Merlin, Ultra/BRS to locate and rescue all available baggage and ensure loading onto respective flights
•    Use VIBES to proactively identify, resolve bag source messaging incidents ensuring bags which qualify for loading are loaded
•    Use QIK/ SABRE to assist with baggage reconciliation issues
•    Liaise and escalate with HAL BSM’s and TBBMs to resolve any baggage related issues
•    Liaise with Ramp, Flight Operations, Customer and Security colleagues to influence the decision-making process 
•    In disruption, act as the main point of contact to arrange, agree and implement the plan for the baggage team. This will be done jointly with HAL and the American Baggage Operations Manager.
•    Coordinate daily work schedule (ensuring appropriate shift coverage) in conjunction with the preparation of shift exceptions
•    Ensure that all standard baggage procedures for inbound and outbound flights are followed
•    Attend meetings if and when required
•    Carry out any ad-hoc projects as and when required
•    Complete any relevant American Airlines or customer airline documentation as required
•    Carry out any other reasonable duties consistent with the post.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience
•    Proven Leadership skills
•    Be able to motivate employees in working as a team
•    Ability to work under pressure and with minimum supervision
•    Be adaptable to change, team player
•    Be reasonable, trustworthy and reliable
•    Be self-motivated and open to development
•    Have completed GSAT/BSAT training
•    Current DVLA drivers licence (or EU equivalent) and Airside Driving Permit must be valid at all times and maintained throughout employment
•    Strong QIK/ SABRE skills in baggage reconciliation or a willingness to learn 
•    Ability to use Baggage Reconciliation Systems (Ultra, Ramplink or other airport wide system) or a willingness to learn
•    Ability to use WorldTracer, Baglink, Bagfinder and Merlin-Lite or a willingness to learn
•    Basic operational knowledge of the terminal baggage systems or a willingness to learn
•    Proven experience of working in an equivalent type of environment 
•    Be able to lift baggage weighing up to 23kgs over the course of a regular shift
•    Be able to cover any operational roles (arrivals, loading, driving, Head of Stand, PBA, BCCR, BagOps) in the Baggage Operation to support the team and the operation
•    Ability to effectively resolve workplace conflict
•    Knowledge of Company’s policies & procedures
•    Good interpersonal skills, a team player who communicates effectively
•    Good administration and organisational skills 
•    Ability to lead and manage a team of people
•    Ability to maintain confidentiality and be respectful of opposing views and opinions
•    Ability to multi-task and prioritize demanding and conflicting workloads
•    Have a reliable and flexible approach to working hours (weekends, bank holidays, early and late start and finish times)  
•    Be willing to work before or after their regular shift if the operation requires coverage

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Requisition ID: 71439 

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