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Agent, Airport Operations PT - Mexico SJD


Location: Los Cabos Intl Apt (SJD-TRML) 
Additional Locations: None
Requisition ID: 35605 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

Agents will be in contact with flight crews, passengers, and other customers, providing necessary information concerning travel.

What you'll do
  • Provides passenger assistance at the ticket counter and gate areas by issuing tickets, checking baggage and assigning seats. 
  • Assists passengers with check-in procedures, including tagging baggage and issuing boarding passes. 
  • Sells tickets, processes ticket changes, creates and books reservations. 
  • Ensures FAA, Company and airport regulations are followed. 
  • Enforces safety/security measures and protects sensitive zones. 
  • Facilitates the passenger boarding process. 
  • As directed, implements standard procedures during overbooked, irregular flights and denied boarding situations.  Solicits volunteers to free up seats, re-accommodates passengers by booking alternative flights and provides travel vouchers. 
  • Logs in tickets and completes sales reports. 
  • Performs other related duties as required. 
  • In charge of security screening and passenger service procedures at check-in and in the gate area
  • Provides assistance to passengers as requested or required
  • Process reservations, issue tickets and provide required check-in processes, ensuring compliance with all travel documentation and security procedures
  • Checks baggage and informs passenger of excess baggage charges in accordance with tariff rules
  • Able to lift and carry bags and boxes weighing up to 70 lbs
  • Ability to stand for prolonged periods of time.
All you'll need for success

Job Qualifications:

  • High school diploma or equivalent.
  • ​Advance knowledge of English language.
  • Knowledge of Sabre System & QIK (preferably).
  • At least 2 years of customer service experience or the equivalent training/experience. 
  • Must enjoy working with the public. 
  • Demonstrates excellent interpersonal and verbal communication skills. 
  • Must be self-motivated and detail oriented, with a positive/cooperative attitude and be able to function effectively as a team member. 
  • Possesses basic computer skills with the ability to easily grasp the functionality and concepts of company software. 
  • Ability to perform in a fast paced environment while maintaining a professional and effective approach to high-stress situations. 
  • Good judgement and decision making.
  • Willingness to perform repetitive tasks and demonstrates the ability to lift up to 70 lbs. 
  • Must be able to work varied hours, including nights, weekends and holidays. 
Language/Communication Skills/Physical Abilities
  • Ability to effectively communicate both verbally and written with all levels within the organization
  • Physical ability necessary to safely and successfully perform the essential functions of the position, with or without any legally required reasonable accommodations that do not pose an undue hardship. Note: If the Company has reason to question an employee’s physical ability to safely and/or successfully perform the position’s essential job functions, the HR team generally will engage in an interactive process to determine whether a reasonable accommodation is appropriate.  HR (working with the operation) ordinarily first speaks with the team member directly and they mutually identify the physical demands of the job that are or may be impacted by the employee’s obvious or known condition.  Then, if necessary, HR would request medical documentation from the team member’s treating physician or others to confirm the employee’s ability to perform those essential job functions safely and successfully.
What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, and discounts on hotels, cars, cruises and more
Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 35605 

Job Segment: Operations

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