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Administrative Assistant, Flight Service

Date: Jan 11, 2019

Location: Miami, FL, US

Req ID: 26276

Location: Miami Intl Apt (MIA-TRML) 
Additional Locations: None
Requisition ID: 26276 


Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.


You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people. 


What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.


Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

​This job is a member of the Flight Service Team within the Customer Experience Division. ​This position will be responsible for a wide variety of office duties for one or more management/specialist personnel.


Specifically, you'll do the following:

  • Types, files and provides telephone coverage
  • Processes mail and orders supplies
  • Handles employee requests and inquiries
  • Processes invoices
  • Greets and directs customers
  • Handles hotel and travel arrangements
  • Processes employee return to work requests
  • Handles injuries on duty
  • Processes emergency travel
  • Updates and relocates files
  • Ability to work rotating shifts including holidays and weekends as necessary
  • Ability to travel on company business if and when necessary


Required Qualifications

  • High School diploma or GED equivalency
  • 1 year previous on-the-job office/clerical experience
  • Ability to multi-task and complete assignments with little supervision
  • Knowledge of Microsoft Office to include Word, Excel, Outlook and PowerPoint
  • Ability to use SABRE (RES & DECS), Share Point, Oracle, Invoice Works and Work Brain   
  • Must fulfill FAA criminal background checks to qualify for unescorted privileges to airport security identification display area (SIDA)
  • Must be able to secure appropriate airport authority escort badge and/or US Customs security badges if applicable

Additional Locations: None
Requisition ID: 26276 

Nearest Major Market: Miami

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