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Crew Chief Fleet Service Agent Full Time

Crew Chief Fleet Service Agent Full Time

Date:  Mar 17, 2023

Location: New Orleans Intl Apt (MSY-TRML)   
Additional Locations: None
Requisition ID: 66103 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The terms and conditions of this position are covered by the International Association of Machinists (IAM) and Transport Workers Union of America (TWU) Collective Bargaining Agreement.

What you'll do

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

  • The Fleet Service Crew Chief will lead and direct the work of Fleet Service employees on his assigned crew.
  • Responsibilities include the completion of paperwork and reports in connection with his normally assigned duties.
  • Role requires proper work methods, conduct classroom and/or on-the-job training (OJT), conduct meetings or indoctrinate employees in new or revised operational procedures.
  • Responsible for the overall performance of his crew, including the timely and satisfactory completion of work assignments.
  • Ensure employees assigned to his crew are properly utilized and instructed for the efficient performance of their daily work and that required forms, records, reports, and other paperwork are completed legibly and correctly.


In addition to the above, the Crew Chief may, upon request, assist management in areas such as, but not limited to: 

  • Periodic evaluation of operational requirements and performance.
  • Operational planning and scheduling.
  • Evaluation of training methods and techniques.
  • Evaluation of equipment, vehicles, and tools.
  • Guide aircraft by standing and holding wands at or above shoulder height.
  • Lead and direct team in loading baggage/cargo in the aircraft cargo compartment.
  • Drive and operate all ramp equipment.
  • Service aircraft at gates with ground power and air conditioning.

All you'll need for success

  • Tow and pushback aircraft from gates.
  • Service aircraft lavatories and water ports.
  • Clean interior of aircraft when needed.
  • Adhere to government regulations (e.g., DOT, FAA, TSA).
  • Adhere to company policies, procedures, and performance standards.
  • Perform all functions in accordance with safety procedures and policies.
  • Work outdoors with exposure to extreme weather/elements, engine noise, and noxious fumes
  • Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays

Click here to see what it takes to be part of the Fleet team, and click here to see what a day in the life of a Fleet Service Agent looks like! 

  • High school diploma or GED or international equivalent
  • Must be 18 years of age or older
  • People-oriented and highly motivated, with a positive and cooperative attitude
  • Lift, load, unload, and transport bags and cargo to/from aircraft's, bag carts, and conveyor belts
  • Good communication skills
  • Applicable valid driver’s license as required by local authorities
  • Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
  • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
  • Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
  • Ability to obtain jet bridge certification
  • Must have the ability to pass the US Postal Service background check

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Job Level: 
Requisition ID: 66103 

Nearest Major Market: New Orleans

Job Segment: Transportation, Aviation, Operations

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