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Specialist/Senior Specialist, Payroll Service Center

Date: Feb 7, 2019

Location: Phoenix, AZ, US

Req ID: 23891

Location: Rio West E Bldg (PHX-RWE1) 
Additional Locations: None
Requisition ID: 23891 


Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.


You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people. 


What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.


Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

This job is a member of the Payroll Team within the Finance Division. This position will be responsible for handling employee payroll questions via phone, chat, email, etc.


Specifically, you’ll do the following:

  • Explains and interprets complex payroll information to employees at all levels of the organization
  • Uses analytical skills to identify and address potential issues
  • Assists in specialized processing and assigned projects, requiring more detailed knowledge of payroll procedures
  • Reviews audit reports for processing errors and request corrections as necessary
  • Researches employee questions and provides resolution, as dictated by company policy
  • Organizes and maintains records to enable special processing that reduces the occurrences of incorrect payroll payments
  • Assists in special projects and testing of new processing systems
  • Provides training as needed
  • Communicates all discrepancies to payroll supervisor


Required Qualifications

  • Bachelor’s degree in relevant field or equivalent experience/training


Preferred Qualifications

  • 7 years of business experience
  • 5 years of working in a high volume, multi-state payroll department
  • Familiarity with accounting principles relating to funds disbursements, payroll tax statutory requirements and payment regulations
  • Familiarity with expense reporting and garnishment processing
  • Ability to demonstrate above average customer service, communication and organizational skills
  • Ability to work independently, prioritize tasks and meet deadlines with minimal supervision
  • Ability to work as a team player in a high stress environment
  • CPP Certification
  • Knowledge of with Microsoft Word, Excel and Access

Additional Locations: None
Requisition ID: 23891 

Nearest Major Market: Phoenix

Job Segment: Payroll, Finance