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Supervisor - Employee Receivables

Date: Jan 28, 2019

Location: Phoenix, AZ, US

Req ID: 26503

Location: Rio West E Bldg (PHX-RWE1) 
Additional Locations: None
Requisition ID: 26503 


Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.


You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers.  At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people. 


What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.


Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

This job is a mem ber of the Revenue Accounting Team within the Finance Department. Responsible for supervising the invoicing, accounting, collections, and customer service for all employee receivables, including salary overpayments and nonrevenue travel charges. This role will be responsible for leading a team of Staff Accountants and Support Staff employees, providing ongoing coaching,
mentoring, and engagement. This position will also serve as a liaison to IT development teams as they work to build new IT systems and tools for employee


Specifically, you’ll do the following:

  • Leads, mentors, supervises, and coaches team members
  • Analyzes financial information for trends in receivables aging
  • Develops new strategies and initiatives to reduce outstanding balances
  • Supports various IT project initiatives, by serving as a subject matter expert on agile project teams.
  • Interacts directly with current/former team members on escalated cases from collections team
  • Partners with various stakeholder groups (Payroll, HR, Legal, etc.) to resolve outstanding issues for collection cases
  • Reviews and books accounting journal entries
  • Assists with ad hoc analysis/reporting


Required Qualifications

  • Bachelor's degree in Finance or Accounting or equivalent experience/training
  • Ability to intuitively understand complex financial IT systems
  • Strong interpersonal communication skills Ability to de-escalate tense customer interactions
  • Proven financial and accounting analytical skills, including ability to logically structure analysis of complex issues and develop creative solutions
  • Ability to effectively used Microsoft Office products (e.g. Word, Excel, and PowerPoint) with advanced MS Excel skills
  • Project Management experience
  • Previous collections experience
  • Product owner experience in an agile project management framework
  • Experience reviewing and booking accounting journal entries
  • Previous knowledge of SAP FI accounting system


Preferred Qualifications

  • Experience leading others
  • Strong track record of coaching, mentoring, and employee engagement

Additional Locations: None
Requisition ID: 26503 

Nearest Major Market: Phoenix

Job Segment: Manager, ERP, SAP, Payroll, Project Manager, Management, Technology, Finance