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Airport Services Manager - Iceland KEF

Date: Jan 11, 2019

Location: Reykjavik, 0, IS

Req ID: 25132

Please make sure you have the legal right to work and live in Iceland prior to applying to this vacancy.


Location: Keflavik Airport, Iceland
Requisition ID: 25132 


This position is on a fixed-term basis, covering seasonal summer operation in Keflavik.




Join us for a career with endless possibilities.


Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.


You don’t have to be an airline enthusiast to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each team member. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.


What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.


Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

The job is a member of the Keflavik Airport team within the International & Cargo Division. You will report to the General Manager and are responsible for directing and coordinating airport functions and overseeing daily operations at local airport which currently has a schedule of 1 seasonal flight per day. The post will support and develop a team in delivering a safe and first class airport experience to the airlines customers. The role is also responsible for managing operational performance, and making tactical and operational decisions.


Specifically, you’ll do the following:

Health & Safety (H&S)

  • Maintain and promote a positive Health and Safety culture in the workplace and in accordance with Company H&S policies and procedures
  • Handle direct contractors, insourced staff and the day to day running of operation
  • Be responsible for overall airport performance and work directly with General Manager and Regional Management to optimize operation
  • Champion excellent customer service
  • Ensure all staff and contractors are correctly trained and updated in accordance with procedures
  • Conduct contractor briefings for all important operational and procedural updates
  • Coordinate all station audits
  • Represent American Airlines with authorities and contractors on a day to day operational basis
  • Be responsible for stopping any dangerous practices or behaviors and documentation of any corrective actions needed
  • Resolve any queries from the team
  • Conduct risk assessments as and when required along with safe systems of work
  • Conduct team member disciplinaries / investigations as necessary
  • Attend various management / regional meetings when required
  • Complete safety observations in line with the Partnership for Safety (PFS) program
  • Manage the Emergency Procedures Drill exercise quarterly.


Leading and Managing Others:

  • Be responsible for managing the airport functions, inclusive of overseeing the local contractor within work area, job performance and operational issues
  • Be directly responsible for ensuring safety compliance and be expected to develop and support initiatives to drive improved safety performance within the department
  • Ensure compliance of corporate standards and audits relating to your functional area
  • Follow up on customer related issues
  • Propose suggestions to improve the operation
  • Facilitate ad-hoc projects as and when required including customer airlines
  • Manage and work towards American Airlines business plan objectives and budget
  • Represent the department at internal and external meetings



About the Job (cont'd)

Training and Development:

  • Monitor the training compliance of contractors         
  • Work with the team and contractors to identify the future training needs for the station
  • Ensure 100% compliance with required lessons is achieved across the station



  • Provide support to the team to ensure efficiency of the daily operation
  • Resolve service and operational issues escalated by the team
  • Follow up on any American Airlines service failures towards our contract airline customers
  • Collaborate with other departments and stations to achieve efficiency
  • Compile report on any operational irregularities and present this with suggestions for corrective action to senior management
  • Undertake project work as and when required



  • Attend meetings at the appropriate level and to represent the department on all relevant conference calls
  • Provide input into the business plan
  • Stand-in for General Manager from time to time if applicable
  • Monitor and analyze costs and prepare the annual station budget
  • Undertake any other duties which are consistent with the position


Required Qualifications

  • Strong interpersonal skills
  • Strong leadership and people management skills or potential to develop
  • Experience of working in an airport environment
  • Ability to prioritize a demanding workload amongst competing demands
  • Excellent time management skills and the ability to multi-task effectively
  • Ability to use own initiative and work independently
  • Excellent written, verbal and listening communication skills
  • Ability to work both as part of a small team and as an individual contributor
  • Good project management skills
  • Ability to motivate and lead the team and contractors
  • Ability to effectively manage and resolve workplace conflict
  • Confident, assertive and self-motivated
  • Ability to maintain confidentiality and be respectful of opposing views and opinions
  • Valid Airside pass
  • Excellent IT skills in all areas of Customer Service
  • Good PC skills including Microsoft Word, Excel and PowerPoint
  • A good breadth of airline knowledge
  • Driving license


Preferred Qualifications

  • General Security Awareness Training (GSAT)
  • Trained in complaints resolution or equivalent (LCRO)
  • Previous budgetary experience
  • Icelandic language skills



Job Level: 3-management
Requisition ID: 25132 

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