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Agent, Ticket Sales - China SHA

Date: Dec 26, 2018

Location: Shanghai, 31, CN

Req ID: 22534

Please ensure you already have the legal right to live and work in China before submitting your application for this role.

 

Location: Shanghai

Job Level: 42

Overview

MAIN OBJECTIVES:

Engage in ticketing sales activities in compliance with ticketing/tariff rules and meeting AA’s high standards of service.

Provide efficient and effective support to the managers and sales team.

About The Job

Key Responsibilities: (Including but not limited to)

• Process sales, refunds, issue or reissue of tickets and other documents based on the ticketing/tariff rules set forth by IATA and the company.

• Reconcile cash, receipts and daily ATAC report.

• Act as a travel consultant in the planning of itineraries and fare quotation explaining all rules and conditions.

• Assist travel agencies, internal and external customers in providing fare calculation and tariff information.

• Proactively sell American Airlines and One World partner products with constantly positioning American Airlines and the Oneworld alliance as leading partners.

• Answer ticketing related inquiries from Travel Agencies, Reservations, other CTO and ATO.

• Handle preliminary ticketing related complaints from customers or travel agencies and provide positive solutions.

• Provide efficient and effective sales and administration support to the managers and the sales team.

• Assist the manager and the sales team by providing an organized administrative environment, which enables the team to work efficiently.

• Support the manager and sales team by being the telephone point of contact for the corporate customers and their handling agents.

• Act as a contact window and transfer customer complaints handling/claims to CR China.

• Undertake ad hoc tasks assigned by sales manager and support Sales administrative jobs and activates proactively.

Qualifications

Core Competencies & Skills Required:

- Strong capability of conducting communications with fluent spoken and written English as well as local language

- Communicate effectively with both external and internal customers

- Adequate knowledge of ticketing rules/procedures and Sabre functions

- Strong willingness to treat customers with courtesy and respect

- Must be flexible in working hours to accommodate operational needs and requirements, willingness to travel as necessary

- Good team work player and excellent telephone manner

- Self-motivated and possess a positive attitude

- Have good common sense and able to handle stress and high work volume in a professional manner

Location: SHA

Req ID: 22534


Job Segment: Sales, Customer Service

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