Jobs at American Airlines

Manager, Portfolio - Australia SYD (North Sydney, NSW, AU)

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

As a Manager you’ll strategically develop and deliver revenue opportunities from new & existing leads through various agency channels, corporate customers, and offline sales across the Region. You’ll work closely with joint business partner sales teams together on account management in their respective marketplaces. Provide industry leadership in the areas of account management, reporting & analysis tools, technology, product, network and services to the local account and partner base in the markets that you have responsibility for.

What you'll do

Lead the AA Sales across the Australiasia region
Implement strategic sales objectives in the region and for all multinational sales activities which may be covered by AA’s own sales teams or by JB Partners
Grow JB revenue across the territory working closely with JB counterparts
Find new opportunities to grow SME business in the sales region via channel accounts
Control cost and ensure that budget objectives are met
Collaborate internally with American Airlines Marketing, Loyalty, Revenue Management, Revenue Analysis teams, and other internal stakeholders to create and implement revenue positive, profitable strategies across the territory
Improve high yielding agency and corporate performance across the region and achieve targets associated with other commercial priorities
Focus on key nonstop route profitability performance in the region and lead new route launch readiness projects
Be responsible for revenue opportunities through all sales channels, including but not limited to TMC, Leisure and Corporate throughout the region
Lead distribution initiatives throughout the region together with the regional and Head Office team
Collaborate with Operations to maximize revenue and provide improvements in customer experience

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

Have proven track record of sales in an international sales territory environment
Be a person that naturally builds trust by demonstrating a highly credible, persuasive and engaging communication style with deep sales expertise
Have leadership skills in leading multi-cultural teams
Have people development focus to develop teams and improve performance
Have proven ability to leverage analytical and conceptual skills in order to come up with new alternatives or an unconventional, yet effective approach to business, which will result in succeeding at delivering the revenue targets in each of the markets
Have the ability to quickly learn new concepts, operate with a very high business acumen, and default to strategic thinking
Have proven track record of having led big Key Accounts successfully over significant time
Have the ability to build strong relationships across multiple internal workgroups, JB partners, and with external customers
Have sensitivity and interpersonal capabilities to motivate cross-functionally and challenge embrace a test & learn mentality

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Feel free to be yourself at American

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Part Time Airport Agent, Guatemala GUA (Guatemala City, GT)

Intro

Why you'll love this job

Agents will be in contact with flight crews, passengers, and other customers, providing necessary information concerning travel.

What you'll do

In charge of security screening and passenger service procedures at check-in and in the gate area
Provides assistance to passengers as requested or required
Process reservations, issue tickets and provide required check-in processes, ensuring compliance with all travel documentation and security procedures
Checks baggage and informs passenger of excess baggage charges in accordance with tariff rules
Able to lift and carry bags and boxes weighing up to 70 lbs
Ability to stand for prolonged periods of time

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma
Must have working knowledge of sabre
Ability to work a variety of shifts, according to operational needs
Willing to work weekends and shifts
Excellent customer service, communication, and organizational skills
Excellent personal grooming established by company standards
Proactive team player
Must have the ability to work under pressure
Must be able to read, write, fluently speak and understand English and the native language

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health benefits to help you stay well.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Part Time Airport Agent, Guadalajara GDL (Mexico City, MX)

Intro

Why you'll love this job

Agents will be in contact with flight crews, passengers, and other customers, providing necessary information concerning travel.

What you'll do

In charge of security screening and passenger service procedures at check-in and in the gate area
Provides assistance to passengers as requested or required
Process reservations, issue tickets and provide required check-in processes, ensuring compliance with all travel documentation and security procedures
Checks baggage and informs passenger of excess baggage charges in accordance with tariff rules
Able to lift and carry bags and boxes weighing up to 70 lbs
Ability to stand for prolonged periods of time

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma
Must have working knowledge of sabre
Ability to work a variety of shifts, according to operational needs
Willing to work weekends and shifts
Excellent customer service, communication, and organizational skills
Excellent personal grooming established by company standards
Proactive team player
Must have the ability to work under pressure
Must be able to read, write, fluently speak and understand English and the native language

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health benefits to help you stay well.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Aircraft Maintenance Technician, Line Maintenance - Mexico City (Mexico City, MX)

Intro

Why you'll love this job

In addition to the work specified of the aircraft mechanic classification it also includes the following: performing skilled work in those operations such as trouble shooting, individually or with management or professional direction, disassembly, checking, cleaning, repairing, testing, replacing, adjusting, assembling, installing, servicing, taxiing or towing aircraft, fabricating, and/or run-up engines, maintaining the airworthiness of aircraft and all of their components while in service or while undergoing overhaul and/or modification.

What you'll do

Certifies for the quality of own workmanship, including signing mechanical flight releases for all work done on field work
In those work positions where stock chasers are not maintained and/or available, mechanic may chase own parts
May have other aviation maintenance personnel assigned to assist in completing an assignment
Works according to FAA, company regulations, procedures and instructions from supervisor
Completes forms connected with work assignments in accordance with established procedures
Will communicate with other company personnel as required in a manner designated by the company
In addition, performs the following duties as assigned: cleaning of aircraft windshield, connecting/removing ground power and ground start units; pushing out/towing of aircraft, and related guide man functions

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Must be able to read, write, speak fluently and understand the English and native language
High school diploma
Valid driver’s license, 3 year minimum of credible experience related to the type of work which is assigned
Airframe and power plant license and/or FCC general radio telephone operator’s license if applicable
Ability to work rotating shifts including weekends, holidays and days-off
FAA licensed and valid us visa required

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health benefits to help you stay well.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Specialist-Business Development, AACU Marketing (Washington, VA, US)

Intro

Why you'll love this job

This job is within the American Airlines Credit Union (AACU). The role is responsible for creating AACU growth by driving awareness and promoting participation in Credit Union products and services among our key strategic partners, potential members and existing members.

What you'll do

Increase overall awareness of the benefits of Credit Union membership in a manner that results in new member participation and increased existing member participation by promoting all of AACU's products and services
Maintain existing relationships with companies that fall within the field of membership by building a strong rapport with decision makers and maintaining frequent personal contact with established accounts
Consult with prospective companies about their employees' financial goals and needs and identify ways to promote AACU products, loans and services to best meet those needs
Maintain knowledge of products and services offered by AACU in order to answer questions and cross-sell appropriate products to companies, members and potential members
Conduct on-site new employee orientations and membership drives, and present financial seminars and presentations
Participate in credit union, industry and community functions to raise awareness, educate potential members, enhance networking opportunities, and promote the AACU's image
Partner with Business Development Manager, Branch Managers and Marketing for AACU promotions, product development and branch-targeted marketing strategies
Maintain accurate records of business development statistics, contacts and business relations activities and provide comprehensive written reports on a regular basis regarding development efforts
Determine membership eligibility by interpreting the Field of Membership as defined by the federal charter
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED
College degree in Business, Finance, or related area, or equivalent financial services experience
Proven and verifiable record of success in meeting productivity goals

Preferred Qualifications- Education & Prior Job Experience

Two years of sales/marketing/business development experience that includes identifying, researching, establishing and maintaining relationships with clients
Previous banking or Credit Union experience
Experience with SalesForce or Customer Relationship Management programs

Skills, Licenses & Certifications

Above average proficiency in Microsoft Office Suite of programs including Microsoft Outlook, Word, Excel, and PowerPoint
Knowledge of AACU's entire product and service offerings, policies and procedures
Ability to build strong relationships with internal and external clients through the use of consultative sales skills
Ability to maintain a strong member focus and manage high member expectations is essential
Ability to exercise sound judgment in decision making
Skilled in excellent planning and organization skills with the ability to prioritize, manage multiple assignments simultaneously and work well under deadlines
Ability to demonstrate excellent oral and written presentation skills, including the ability to effectively communicate with all levels of management and staff and work closely with multiple departments
Ability to self-manage and work autonomously
Ability to project a positive attitude is paramount
Ability to motivate or influence others is a material part of this position and requires obtaining a significant level of cooperation from both internal and external contacts
Bilingual in Spanish or another language is a plus
Ability to use own transportation within a 50-mile radius of assigned station
Ability to lift up to 40 pounds is required
Ability to travel for business up to 90% of the time
Ability to work evenings, before/after the standard shift, and on weekends
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Aircraft Base Maintenance (Charlotte, NC, US)

Intro

Why you'll love this job

This job is a member of the Base Maintenance Team within the Integrated Operations Division.
Responsible for leading a team of supervisors, crew chiefs, aircraft maintenance technicians, and administrative team members as a key member of the dynamic and fast-paced American Airlines Maintenance organization.
This job ensures safety, quality, production, and budgetary commitments are met.

What you'll do

Manages the daily Production requirements through subordinates
Provides short and long term strategic direction for department
Ensures team members are following procedures in order to ensure maximum efficiency, compliance and safety
Leads staff to ensure team members skills are utilized to the highest degree possible; leads coordination with Maintenance Training to ensure on-going enhancement of staff and skill set
Conducts regular meetings with Business Reviews and Boardwalks to ensure best possible communication, identification, and resolution of action items
Monitors the coordination of maintenance manpower requirements overtime and consistency with program scheduling and priorities
Maintains effective communication between Maintenance, Engineering, Facilities Maintenance and other Supply Chain groups
Ensures development, review and validation of maintenance requirements to ensure appropriate training for maintenance as well as leadership development
Ensures all mandatory requirements are scheduled/completed to maximize the efficiency and effectiveness of the applicable aircraft, component, or engine flow plan as well as the safe operation of the fleet
Ensures team members know, understand and are engaged in achieving critical Metrics and key performance indicators
Develops LEAN Improvement Strategy
Manages hangar-wide flow of maintenance aircraft such as scheduled maintenance, mods and drop-ins by shift
Executes manpower deployment and shift production requirements

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Business, Aeronautics or related field or equivalent experience/training
4 years experience leading other supervisory management personnel
Experience in positions requiring budget understanding, resource forecasting and management and workload planning in maintenance environments
3 years Aircraft Maintenance Operations or compliance equivalent experience

Preferred Qualifications- Education & Prior Job Experience

5 years leadership experience
Lean, Continuous Improvement or Six Sigma experience

Skills, Licenses & Certifications

A&P License
Knowledge of audit requirements
Knowledge of labor reporting and crew utilization
Strong interpersonal and PC skills
Knowledge of the GPM and SPPM
Ability to concurrently manage multiple areas of responsibility.
Excellent analytical, organization and planning skills
Must pass a background reference check and criminal fingerprint check
Ability to work effectively with all levels of team members
Some travel may be required

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Specialist, Administration Center (Charlotte, NC, US)

Intro

Why you'll love this job

This role is a member of the Workforce Administration Team within the Technical Operations Division
•   Responsible for providing technical subject matter expertise for bidding, scheduling and movement for Tech Ops represented team members and its leadership group
•   Collaborating with a cohesive group in a busy operational setting, ensuring the success of the Workforce Administration team.

What you'll do

•   Coordinate operational workforce bidding and scheduling to ensure the accuracy of manning, training class scheduling, and any other schedule-related adjustments.
•   Track, research and address grievances, ensuring timely resolution, effective communication with all parties involved, and adherence to contractual guidelines and time limits.
•   Execute ad-hoc projects from inception to completion, including providing requirements, testing, facilitating training sessions and communicating changes.
•   Provides subject matter expertise and handles tasks within Workbrain including coding/reports and contractual obligations, excellent Workbrain knowledge and proficiencies are required
•   Administer employee movement process, from employee transfers to new hires, and serves as a key liaison between all operational leaders to ensure seamless onboarding and exceptional employee experience.
•   Ensure full compliance with all contractual guidelines related to tracking probationary and trial periods for all transfers and new hires.
•   Collaborate with WFA Manager, Supervisor and peers to create process flows, SOPs and related process resources
•   Occasional work outside of normal shift times may be expected
•   Approximately 25-30% travel required
•   Other duties and projects will be assigned by the supervisor or manager

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Associates degree in Business Administration, Finance or related field or equivalent experience / training

Preferred Qualifications- Education & Prior Job Experience

Bachelor's degree
•   1 year experience with Workforce planning. staffing support, time and attendance related to Technical Operations
•   1 year experience with Workbrain, database, and reporting tools
•   1 year experience working with unionized workgroups and collective bargaining agreements
•   Prior leadership experience

Skills, Licenses & Certifications

Experience in handling and helping to correct complex scheduling and admin technical issues
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable Strong interpersonal, written and verbal communication skills with all levels, to include the ability to articulate and educate the Admin Team with training and patience
Ability to concurrently manage multiple areas of responsibility, meeting deadlines, on a daily basis
Knowledge of Microsoft Office to include Word, Excel, Outlook, Teams, etc.
Ability to be organized, attention to details, high level l of accuracy in work, as well as display outstanding organizational skills
Ability to Ability to keep up in a fast-paced work environment
Self-motivated independent team member with a positive attitude and a willingness to help others

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Manager, Airport Customer Experience Administration (New York City, NY, US)

Intro

Why you'll love this job

Responsible for directing all administrative and accounting activities including Accounts Payable, Accounts Receivable, Payroll, Budgets, Operating Plans, Shift Bids, Monthly Spending, and Staffing Levels.
This job is a member of the Hubs & Gateways Team within the Customer Experience Division.
The pay range for this role is $121,000 to $161,000, taking into account the qualifications and experience of the selected candidate.

What you'll do

Identifies and analyzes major trends and variances from operating plan and other performance areas
Oversees people movement, RIF and recalls, payroll processing, and leaves of absence
Oversees Shift Bids, Vacation Bids, Overtime, Time Duty Limits, Change of Shift, Uniform, Parking and Security Badge Administration
Produces various reports and strategic analysis relating to manning, lost time, budget, spending, and overtime explaining variances
Monitors spending performance, manpower, operating performance and unit costs
Serves as the liaison with the Airport for Security Badge and Employee Parking functions
Provides Leadership to Administrative teams responsible for Manning, Payroll, Audits, Cash Deposits & Reconciliations, Hiring and Reductions in Force
Oversight of the Lost Time Administration including:
- Administers the Attendance Control Policy for all TWU/IAM team members
- Administers Attendance for CWA/IBT team members
- Leave of Absence and alleged fraud investigations
Maintains Employee Personnel files
Performs coordination of company-sponsored events and employee recognition programs
Interprets and administers local guidelines
Management of ad hoc projects as required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent experience/training
5 years of airline operations experience with at least 2 years in a supervisory/management role
Previous finance or business planning experience or equivalent work experience
Previous Managerial, Budget, and Auditing experience

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Extensive business, operational, and financial background with experience in assessing business requirements and developing budgets
Ability to function in a high volume multi project environment
Knowledge of airline industry
Strong attention to detail
Ability to be flexible and adapt in fast changing environment
Must have excellent organizational and planning skills
Ability to lead and motivate employees
Ability to be decisive and able to work under demanding operational conditions in a stressful environment
Knowledge of company policies and procedures
Ability to negotiate skillfully in tough situations with both internal and external customers.
Ability to identify opportunities for improvement as well as proven success implementing strategic initiatives under time constraints
Capability to digest complex fact scenarios and develop compelling arguments
Strong presentation skills
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Manager, Airport Customer Care (New York City, NY, US)

Intro

Why you'll love this job

This job is a member of the Hubs & Gateways Team within the Customer Experience Division.
Responsible for the management of employees dedicated to assisting customers in a manner that maximizes revenue and delivers outstanding service. Also responsible for resolving customer service and operational challenges.
The pay range for this role is $121,000 to $161,000, taking into account the qualifications and experience of the selected candidate.

What you'll do

Provides hands-on leadership in achieving business objectives, ensuring maximum performance and adherence to service standards
Supports key performance measures by setting and communicating goals to create a high performance culture, which exceeds performance measurements in productivity enhancements and cost control
Seeks opportunities for continuous improvement; provides recommendations and implements methods to increase revenue reduce cost and improve customer service
Upholds a strong commitment to enhance both internal and external customer focus, and ability to provide timely feedback related to customer service, sales or specialty issues
Responsible for all departments during vacations, outages, or other times needed
Partners with leaders throughout the organization and Customer Planning to develop effective communication channel
Works closely with internal departments such as Training, Marketing, and Operations to roll out new initiatives, programs, products, systems, automation enhancements, sales techniques, brand, destinations, etc.
Works closely with Human Resources/Employee Relations to ensure understanding and proper application of policies, procedures and the collective bargaining agreement
Ensures enforcement of all Company policies and guidelines, including attendance adherence
Establishes and maintains a positive work environment that encourages and rewards excellence while fostering team-spirit through engagement. Effective coach for CSMs, CSCs, and agents
Develops and utilizes recognition programs to reward team members for outstanding performance
Demonstrates proficiency in all station operating and performance reporting systems
Adjusts effectively and professionally to change when working within new structures, processes, requirements, or cultures
Evaluates individual and team performance through quality control measurements including call observations, complaints, compliments and customer experience feedback
Interacts well with airport community and management
Ability to work varied hours, including nights, weekends and holidays, as well as provide CSM on Duty coverage
Ability to travel as necessary

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree or equivalent experience/training
5 years leadership experience

Preferred Qualifications- Education & Prior Job Experience

Knowledge of CWA/IBT CBA and understanding of working in union environment

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Skills in outstanding leadership, with ability to lead, train, develop, and motivate a team of customer service representatives
Skills in outstanding organization and time management
Skills in excellent creative thinking and problem-solving
Ability to positively lead a team, in a fast-paced, ever-changing environment
Ability to concurrently manage multiple tasks and effectively handle shifting priorities in a dynamic work environment
Ability to effectively communicate with all levels both verbally and written
Ability to provide strong presentations
Ability to analyze and interpret complex documents
Ability to resolve difficult personnel and administrative issues
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Executive Assistant, MD (DFW Airport, TX, US)

Intro

Why you'll love this job

Provides administrative, clerical and organizational support for a Managing Director.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Protect the integrity of confidential information in all matters
Ability to prioritize conflicting departmental needs and requests
Experience in heavy calendar management
Responsible for planning domestic and international flights, hotel accommodations, transportation, and itinerary creation
Responds to customer requests and complaints within limits of authority
Interacts with corporate clients and community business leaders
Compose correspondence, prepare presentations, reports, and other ad-hoc assignments
Manage time and attendance for the team, expense reports, invoices, and supply ordering
Skilled in reviewing, screening, and prioritizing mail, email, and telephone calls
Plan and prepare meetings and events: (logistics, budget, agendas, training material, presentations, catering, etc.) for the MDs and their teams
Work closely with the VP Executive Assistant

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

High School Diploma
2+ years’ work experience in a prior administrative role

Skills, Licenses & Certifications

Working knowledge of MS Office to include Word, Excel, PowerPoint, Outlook, etc.
Willingness to learn new skills as needed to perform job functions
Willingness to cross-train with other administrative team members
Ability to prioritize work, be detail-oriented, and meet deadlines
Ability to perform in a fast-paced environment, manage multiple tasks simultaneously, and function as an integral part of a team with minimal supervision
Known for your emotional intelligence and positive energy
Skilled analytics and problem solving
Experience with Workbrain, Coupa, Concur, Teams, Distro List creation, NRTA tools
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Facilities Maintenance Operations (DFW Airport, TX, US)

Intro

Why you'll love this job

This job is a member of the Facilities Maintenance Team within the Integrated Operations Division.
Responsibile for managing, developing and deploying all aspects of facility maintenance operations for all buildings. This job also manages planning efforts, including project forecasting, budgeting, operations, maintenance programs, service contracts, and space management initiatives.

What you'll do

Monitors and prioritizes projects to ensure that all essential support systems are functional at location for all buildings including DFW Terminals A-F
Acts as the company subject matter expert on all building support systems including BHS and PCA
Projects expenditures of repairs over short-, medium- and long-term occupancy of premises
Assists in developing annual capital and management plan for each building
Manages the Request For Proposal (RFP) process and negotiates new and existing vendor maintenance service contracts
Partners with Corporate Real Estate and Finance to share information and collaborate on projects/initiatives, develops standards/procedures and maintains consistencies
Identifies and achieves cost savings and increased efficiency opportunities through maximized utilization of suppliers
Develops annual expense plan and monitor the budget
Manages staff in numerous work locations
Must pass a background reference check and criminal fingerprint check
Must pass a background for SIDA badge, if applicable

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in business management field or equivalent experience/training
Experience in building maintenance management, Facilities, BHS or related field
3 years' leadership experience supervising production operation in an area related to heavy/shop maintenance
Work experience with HVAC, UPS, back-up generators, and fire suppression systems

Preferred Qualifications- Education & Prior Job Experience

Bachelor's Degree in related field

Skills, Licenses & Certifications

Strong knowledge of airport facilities maintenance and general repairs
Excellent technical/building systems understanding
Ability to understand and manage changing priorities related to corporate budget system, in order to maximize return on investment for available labor and capital resources; knowledge of/experience with department budget management and development
Ability to develop and implement routine maintenance and emergency response programs
Ability to effectively handle shifting priorities within a fast-paced, dynamic work environment
Strong leadership capabilities, with effective team management skills
Ability to effectively delegate work assignments and manage crew of technicians
Strong organization abilities
Proficient with Microsoft Office software

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Airport Services Manager, Amsterdam AMS (Amsterdam, NL)

Intro

Why you'll love this job

This role is responsible for directing and coordinating airport functions and overseeing daily operations at AMS airport which will have a schedule of 1 yearly flight and 1 seasonal flight per day. This role is permanent full-time, working 40 hours per week managing AMS operations & is part of the airports Europe leadership team.
This key leadership role is responsible for representing American Airlines and reports to the Sr Mgr Europe operations. The role supports and develops teams in delivering safe, reliable world class airport experiences to American Airlines customers. The role is responsible for managing airport operational performance, supervising an outsourced team and making key tactical and operational decisions.

What you'll do

Maintain and promote a positive workplace health and safety culture
Ensure compliance with all American Airlines workplace health & safety programs, policies and procedures
Responsible for overall airport performance and work directly with Area General Manager and regional leadership to deliver key operational performance metrics
Responsible for ensuring safety compliance and to develop initiatives to drive safety performance
Ensure all staff and vendor agents are correctly trained & updated in accordance with policy & procedures
Conduct employee and agent briefings for daily operation and all safety, compliance & procedural updates
Coordinate & lead all internal and external station compliance audits
Represent American Airlines with authorities and contractors on a day-to-day operational basis
Lead all local teams and resolve queries and operational matters
Conduct risk assessments as and when required, along with ensuring safe systems of work
Lead investigations as required to resolve safety, security or other operational matters
Attend various management and regional meetings when required
Complete safety observations to identify positive and corrective safety actions
Manage emergency response procedures and exercises

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Minimum 2 years airport operations leadership experience
Working rights in Europe.
Strong leadership and people management skills
Ability to lead, engage and motivate frontline teams
Ability to prioritize a demanding workload amongst competing demands
Excellent time management skills and the ability to multi-task effectively
Ability to use own initiative and work independently
Excellent written, verbal and listening communication skills in both, local and English language
Ability to work both as part of a small team and as an individual contributor
Good project management skills
Ability to effectively manage and resolve workplace conflict
Confident, assertive and self-motivated
Ability to maintain confidentiality and be respectful of opposing views and opinions
Ability to hold and maintain airside security pass
Excellent IT skills in all areas of Customer Service
Good PC skills including Microsoft Word, Excel and PowerPoint
Driver license
Ability to travel frequently to USA if required.

Feel free to be yourself at American

Staff Assistant I, Inflight (Philadelphia, PA, US)

Intro

Why you'll love this job

Perform a wide variety of administrative duties to support Flight Attendants and Inflight management employees in the daily operation.
This job is a member of the staff assistant team within the Inflight group.

What you'll do

Responds to Flight Attendants general questions in person and by phone
Files expense reimbursement, handles mail and FEDEX
Provides Tablet support at the Crew Service Centers
Assists in the coordination of Flight Attendant parking and Crew IDs
Orders supplies and maintains the e-board in the crew rooms
Works at the Crew Service Center and has interaction with Flight Attendants throughout the shift by coordinating and resolving Flight Attendant queries
Assists the Operations Coordinators with all aspects of Inflight operation
Ensures office and crew room computers and equipment are in working condition
In the absence of an Operations Coordinator, assume all administrative functions

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
2 years experience with PC, Sabre, DECS, and RES

Preferred Qualifications- Education & Prior Job Experience

Current or previous Inflight, Crew Schedule experience

Skills, Licenses & Certifications

Independent judgement and decision making skills
Knowledge of working with contract labor groups
Ability to work all shifts, holidays and overtime as required. Requires rotation of shift and days off
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Specialist, Administration Center (Philadelphia, PA, US)

Intro

Why you'll love this job

What you'll do

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Associates degree in Business Administration, Finance or related field or equivalent experience / training

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Experience in handling and helping to correct complex scheduling and admin technical issues
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable Strong interpersonal, written and verbal communication skills with all levels, to include the ability to articulate and educate the Admin Team with training and patience
Ability to concurrently manage multiple areas of responsibility, meeting deadlines, on a daily basis
Knowledge of Microsoft Office to include Word, Excel, Outlook, Teams, etc.
Ability to be organized, attention to details, high level l of accuracy in work, as well as display outstanding organizational skills
Ability to Ability to keep up in a fast-paced work environment
Self-motivated independent team member with a positive attitude and a willingness to help others

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Specialist-Business Development, AACU Marketing (Chicago, IL, US)

Intro

Why you'll love this job

What you'll do

Increase overall awareness of the benefits of Credit Union membership in a manner that results in new member participation and increased existing member participation by promoting all of AACU's products and services
Maintain existing relationships with companies that fall within the field of membership by building a strong rapport with decision makers and maintaining frequent personal contact with established accounts
Consult with prospective companies about their employees' financial goals and needs and identify ways to promote AACU products, loans and services to best meet those needs
Maintain knowledge of products and services offered by AACU in order to answer questions and cross-sell appropriate products to companies, members and potential members
Conduct on-site new employee orientations and membership drives, and present financial seminars and presentations
Participate in credit union, industry and community functions to raise awareness, educate potential members, enhance networking opportunities, and promote the AACU's image
Partner with Business Development Manager, Branch Managers and Marketing for AACU promotions, product development and branch-targeted marketing strategies
Maintain accurate records of business development statistics, contacts and business relations activities and provide comprehensive written reports on a regular basis regarding development efforts
Determine membership eligibility by interpreting the Field of Membership as defined by the federal charter
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.
The pay range for this position is between 42k - 60k.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED
College degree in Business, Finance, or related area, or equivalent financial services experience
Proven and verifiable record of success in meeting productivity goals

Preferred Qualifications- Education & Prior Job Experience

Two years of sales/marketing/business development experience that includes identifying, researching, establishing and maintaining relationships with clients
Previous banking or Credit Union experience
Experience with SalesForce or Customer Relationship Management programs

Skills, Licenses & Certifications

Above average proficiency in Microsoft Office Suite of programs including Microsoft Outlook, Word, Excel, and PowerPoint
Knowledge of AACU's entire product and service offerings, policies and procedures
Ability to build strong relationships with internal and external clients through the use of consultative sales skills
Ability to maintain a strong member focus and manage high member expectations is essential
Ability to exercise sound judgment in decision making
Skilled in excellent planning and organization skills with the ability to prioritize, manage multiple assignments simultaneously and work well under deadlines
Ability to demonstrate excellent oral and written presentation skills, including the ability to effectively communicate with all levels of management and staff and work closely with multiple departments
Ability to self-manage and work autonomously
Ability to project a positive attitude is paramount
Ability to motivate or influence others is a material part of this position and requires obtaining a significant level of cooperation from both internal and external contacts
Bilingual in Spanish or another language is a plus
Ability to use own transportation within a 50-mile radius of assigned station
Ability to lift up to 40 pounds is required
Ability to travel for business up to 90% of the time
Ability to work evenings, before/after the standard shift, and on weekends
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Customer Experience Administration (Miami, FL, US)

Intro

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Airports Team within the Customer Experience Division

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Analyze station specific data on a regular basis to improve scheduling, training and overall station performance
Conduct lost time conversations
Understand corporate initiatives and how they apply to the local station (e.g. One team, One Turn metrics)
Ability to learn and apply union contract rules/regs in interactions with frontline team members and local union leaders
Produce local reporting based on station leadership needs

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision-making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Premium Guest Services Coordinator Full Time (Miami, FL, US)

Intro

Why you'll love this job

The Premium Customer Services Coordinator (PCSC) will be responsible for the overall performance within the PCSC work area. In addition, the PCSC is a working member of the Premium Customer Services Group. PCSCs may be required to lead and direct the work of other employees. Starting pay is $22.64 per hour.

What you'll do

These are the essential functions of the job
This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Provide premium customer service to all customers
Register customers and verify their access to club(s) and/or lounge(s)
Greet customers by completing all guest experience items (e.g., greet customers using their name when possible, ensure name tag is visible, provide WIFI password, ask how you can assist)
Book and confirm flight reservations (e.g., using the semi-automated business review environment [SABRE], Qantas Intelligent Keypad [QIK]) All
Check premium customers in for their flights (e.g., flight changes, rebooking, passport verification swipe)
Monitor flights to identify boarding times, delays, or disruptions to best accommodate customer needs
Issue customer tickets (e.g., day of departure, reissues, future tickets)
Place customers on priority lists (e.g., upgrades, standby)
Provide timely resolution of customers’ travel issues
Contact the next level of customer service support (i.e., premium services CSCs or CSMs) to address unresolved customer issues, as needed
Document customer issues in the passenger name record (PNR)
Perform club enrollment or sales activities (e.g., Admiral’s Club, credit card memberships)
Coordinate all services provided to elite status customers (e.g., Concierge Key program and Five Star service)
Assist elite status customers (e.g., Concierge Key, Five Star Members) as they move throughout terminals
Assist customers with their baggage, as needed
Monitor or maintain the appearance of the lounges or clubs (e.g., via conduct of walk-throughs)
Communicate with business partners to ensure food and beverages are provided to club and/or lounge customers at all times
Oversee the activities of business partners providing services (e.g., catering, sanitation) to the club(s) and/or lounge(s)
Assist customers with technology provided in the club(s) and/or lounge(s)
Reserve conference rooms (e.g., 1 hour) for same-day travel requests
Coordinate services for any meetings occurring in conference rooms (e.g., food for the meetings)
Complete open or close procedures for club(s) and/or lounge(s)
Oversee the performance and appearance standards of all agents working in club(s) and/or lounge(s)
Oversee the scheduling for all agents working in club(s) and/or lounge(s)
Address escalated customer issues or concerns
Evaluate and address staffing needs based on volume and irregular operations
Train employees regarding the operations and norms of the customer service club(s) and/or lounge(s)
Conduct liquor inventory audit with beverage business partner
Monitor KeyStar system to arrange appropriate services for customers (e.g., government officials, OneWorld, Concierge Key, FiveStar)
Complete daily shift reports to advise and inform other coordinators of club and/or lounge activities
Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays
Complete job-relevant trainings

What you'll do (cont.)

Adhere to company policies, procedures, and performance standards
Wear uniforms as required by company policy
Adhere to government regulations (e.g., DOT, FAA, TSA)
Conduct transport check to ensure safe and timely transfers
Use multiple internal resources/systems, including during customer interactions

* Reasonable accommodations may be made for qualifying individuals with disabilities

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED
Must be able to read, write, fluently speak and understand the English language
Bilingual language skills required in some locations
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Actively demonstrate extraordinary customer service and customer engagement in an environment of hospitality
Ability to work under pressure, handle a multitude of projects concurrently while paying close attention to detail and customer service
Excellent salesmanship skills/interpersonal skills with ability to interact effectively with all levels of management and public contact
Service-oriented and self-motivated with a high level of professionalism
Able to attend training classes in Dallas/Fort Worth, Texas
Prior customer hospitality experience strongly preferred
Maintain a well-groomed and professional appearance
Excellent communication skills
Prior travel industry experience preferred
PC experience preferred
Strong organizational and administrative skills required
Ability to work irregular and/or extended hours, including weekends and holidays
Must report to work on a regular and timely basis

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Sales Strategy (Miami, FL, US)

Intro

Why you'll love this job

As the Manager, Sales Strategy, you will drive strategic initiatives across the MCLA region, overseeing sales strategy development and the advancement of our distribution agenda. This role is pivotal in aligning regional sales goals with global priorities, fostering cross-functional collaboration, and leading a team of analysts to support business growth.

What you'll do

• Lead and execute regional sales strategy initiatives across MCLA in alignment with global priorities.
• Lead the annual budget planning process and oversee ongoing budget execution to ensure financial discipline.
• Oversee a team of analysts, providing coaching, guidance, and professional development.
• Collaborate closely with internal stakeholders across Sales, Revenue Management, Digital, and Distribution.
• Analyze market trends, performance data, and competitor activities to inform strategic decisions.
• Manage internal reporting processes and provide insights to senior leadership on regional progress.
• Drive adoption and education around new sales technologies and distribution capabilities.
• Work in close partnership with joint business and alliance carriers to ensure aligned commercial strategies.
• Represent American Airlines in external meetings with key partners and industry stakeholders.
• Partners with Sales Planning & Performance Analytics to identify capability gaps and performance‑improvement opportunities.
• Leads, coaches, and develops team members by setting clear expectations and providing ongoing performance feedback.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in Business, Economics, Marketing, Aviation, or a related field; Master’s degree (MBA or similar) preferred.
• 5+ years of experience in commercial strategy, sales planning, distribution, or related roles within the airline or travel industry.

Preferred Qualifications- Education & Prior Job Experience

Experience managing or mentoring teams, with strong people leadership and development skills
Experience working in or with international markets, especially across MCLA, with cultural fluency and adaptability

Skills, Licenses & Certifications

• Strong leadership and motivation skills
• Strong commercial acumen
• Extensive business to business experience in both online and offline sales environments
• Superior organizational / planning, analytical and problem solving skills
• Broad experience with leading a diverse multi-cultural team and demonstrated success in adapting to different cultural environments
• Proactive business professional that thrives on challenging the status quo
• Ability to work independently and across different cultures
• Excellent strategic and analytical skills
• Strong administrative, negotiation and interpersonal skills
• Demonstrate sound judgment and decision-making ability
• Self-motivated, and possess a positive attitude
• Position requires high flexibility and the ability to handle multiple priorities simultaneously
• Thorough knowledge of airline / travel industry and AA product / destinations

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Agent Full Time (Tulsa, OK, US)

Intro

Why you'll love this job

The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $19.64 per hour.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.
Issue, reissue and refund passenger tickets
Book, ticket and confirm flight reservations
Rebook passengers on oversold flights and during irregular operations
Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades
Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh
Perform passenger boarding, including ticket lift and/or boarding pass lift/verification
Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria
Operate jetways/bridges for purposes of boarding and deplaning passengers
Make boarding and departure gate announcements
Deliver domestic/international flight documents
Perform passenger service flight close-out procedures
Accept, check and tag passengers’ baggage at resolution centers, full-service ticket counters, and first class ticket counters
Maintain timeline of flight boarding process
Perform customer service on the job training
Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations
Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters
Queue lines at ticket counter kiosks and ticket counters
Clear/verify international documents at kiosk in the ticket counter area and activation stations
Accept and activate passengers’ self-tagged bags at activation stations
Assist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors
Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts
Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements.
Respond and assist during security and/or emergency situations
Provide connecting passengers with gate information
Provide quality customer service in a professional manner and in accordance with American’s guidelines.
Adhere to company policies, procedures, and performance standards.
Complete job-relevant trainings
Adhere to government regulations (e.g. DOT, FAA, TSA)
Use multiple internal resources/systems including during customer interactions
Wear uniforms as required by company policy

* Reasonable accommodations may be made for qualifying individuals with disabilities.

Depending on your airport size, you may also do the following:

Perform Passenger Operation Control functions including air to ground communication as well as Tower functions Assist international passengers through customs/immigration, including baggage recheck Deliver boarding passes, international flight documents and customs/immigration forms

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED or international equivalent
Bilingual language skills required in some locations
Applicable valid driver’s license as required by local authorities
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Airport Services Manager, Edinburgh EDI (Edinburgh, GB)

Intro

Why you'll love this job

This role is responsible for directing and coordinating airport functions and overseeing daily operations at EDI airport which will have a schedule of 2 seasonal flights per day. This role is permanent full-time, working 37.5 hrs per week managing EDI operations & is part of the airports Europe leadership team based in Dublin.
This key leadership role is responsible for representing American Airlines and reports to the Sr Mgr Europe operations. The role supports and develops teams in delivering safe, reliable world class airport experiences to American Airlines customers. The role is responsible for managing airport operational performance, supervising an outsourced team and making key tactical and operational decisions.

What you'll do

Maintain and promote a positive workplace health and safety culture
Ensure compliance with all American Airlines workplace health & safety programs, policies and procedures
Responsible for overall airport performance and work directly with Area General Manager and regional leadership to deliver key operational performance metrics
Responsible for ensuring safety compliance and to develop initiatives to drive safety performance
Ensure all staff and vendor agents are correctly trained & updated in accordance with policy & procedures
Conduct employee and agent briefings for daily operation and all safety, compliance & procedural updates
Coordinate & lead all internal and external station compliance audits
Represent American Airlines with authorities and contractors on a day-to-day operational basis
Lead all local teams and resolve queries and operational matters
Conduct risk assessments as and when required, along with ensuring safe systems of work
Lead investigations as required to resolve safety, security or other operational matters
Attend various management and regional meetings when required
Complete safety observations to identify positive and corrective safety actions
Manage emergency response procedures and exercises

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Minimum 2 years airport operations leadership experience
Working rights in UK.
Strong leadership and people management skills
Ability to lead, engage and motivate frontline teams
Ability to prioritize a demanding workload amongst competing demands
Excellent time management skills and the ability to multi-task effectively
Ability to use own initiative and work independently
Excellent written, verbal and listening communication skills in both, local and English language
Ability to work both as part of a small team and as an individual contributor
Good project management skills
Ability to effectively manage and resolve workplace conflict
Confident, assertive and self-motivated
Ability to maintain confidentiality and be respectful of opposing views and opinions
Ability to hold and maintain airside security pass
Excellent IT skills in all areas of Customer Service
Good PC skills including Microsoft Word, Excel and PowerPoint
Driver license
Ability to travel frequently to USA if required

Feel free to be yourself at American

Part Time Airport Agent, Buenos Aires EZE (Buenos Aires, AR)

Intro

Why you'll love this job

Agents will be in contact with flight crews, passengers, and other customers, providing necessary information concerning travel.

What you'll do

In charge of security screening and passenger service procedures at check-in and in the gate area
Provides assistance to passengers as requested or required
Process reservations, issue tickets and provide required check-in processes, ensuring compliance with all travel documentation and security procedures
Checks baggage and informs passenger of excess baggage charges in accordance with tariff rules
Able to lift and carry bags and boxes weighing up to 70 lbs
Ability to stand for prolonged periods of time

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma
Must have working knowledge of sabre
Ability to work a variety of shifts, according to operational needs
Willing to work weekends and shifts
Excellent customer service, communication, and organizational skills
Excellent personal grooming established by company standards
Proactive team player
Must have the ability to work under pressure
Must be able to read, write, fluently speak and understand English and the native language

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health benefits to help you stay well.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Line Maintenance Mechanic, London LHR (London, GB)

Intro

Why you'll love this job

What you'll do

Certifies for the quality of own workmanship, including signing mechanical flight releases for all work done on field work
In those work positions where stock chasers are not maintained and/or available, mechanic may chase own parts
May have other aviation maintenance personnel assigned to assist in completing an assignment
Works according to FAA, company regulations, procedures and instructions from supervisor
Completes forms connected with work assignments in accordance with established procedures
Will communicate with other company personnel as required in a manner designated by the company
In addition, performs the following duties as assigned: cleaning of aircraft windshield, connecting/removing ground power and ground start units; pushing out/towing of aircraft, and related guide man functions

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Must be able to read, write, speak fluently and understand the English and native language
High school diploma
Valid driver’s license, 3 year minimum of credible experience related to the type of work which is assigned
Airframe and power plant license and/or FCC general radio telephone operator’s license if applicable
Ability to work rotating shifts including weekends, holidays and days-off
FAA licensed and valid us visa required

Feel free to be yourself at American

Manager, AACU Payment Collection (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is within the American Airlines Credit Union. The role is responsible for supervising, coaching and training of the Payment Collection team in their efforts to assist Credit Union members on their loan journey.

What you'll do

Work with the Director of Payment Collection and Recovery (PCR) to implement effective processes and procedures to provide member solutions and assist in minimizing loan and share losses
Ensure efficient collection activity is performed on consumer loans, mortgage loans, credit cards, business loans, and negative shares
Make strategic recommendations to enhance collection processes and results from collection work, and actively participate in projects
Lead a team of collection specialists and perform collection queue audits to ensure that all collection activity is performed accurately, effectively and in accordance with applicable laws and departmental policies and procedures, and member interaction is performed with respect and courtesy
Perform collection call monitoring to ensure polices are followed and feedback is provided to collection analysts
Manage escalated calls
Perform hiring, development and ongoing training for collection staff
Conduct performance reviews and coach and counsel assigned collection staff
Review pre-charge off queue and share reporting results with PCR Director. Proactively looks for ways to increase recoveries of charged-off loans and review underwriting procedures with PCR Director to identify areas of concern
Develop and track departmental metrics, trends, and reporting
Engage with departmental vendor partners, potential new vendor partners, and benchmarking with other credit unions on best practices
Perform other duties as assigned
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's Degree in Business or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the duties of the role
Previous collection experience
Knowledge of FDCPA, CFPB and Federal bankruptcy laws

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Ability to handle legal matters, such as sequestrations, writs and judgments
Ability to communicate directly with Credit Union members and utilize collection and negotiation techniques
Knowledge of NCUA regulations
Ability to demonstrate superior people management and employee engagement skills, to include directing, coaching, counseling and motivating staff
Ability to supervise multiple team members
Ability to demonstrate excellent oral and written communications skills and exercise effective interpersonal skills
Ability to interact professionally with all organizational levels
Bilingual skills (English/Spanish) are a plus
Ability to travel, as needed
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Product Designer/Sr Product Designer, UX (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the User Experience (UX) and Digital Customer Experience team within Commercial Division.
Work across UX disciplines to take large, complex applications and transform them into simple, intuitive experiences.
Conceptualizes, prototypes, presents and delivers a variety of UX deliverables (personas, flows, research plans, test scripts, low and hi-fidelity mock ups).

What you'll do

Works with a cross-functional team using agile methodology to define user stories and UX deliverables
Influences design and product owner decisions based on UX best practices, design principles and research
Collaborates with developers to find the most effective, expedient and efficient way to implement solutions
Collects, analyzes, presents and actions feedback and manage changes to deliverables
Presents work in a clear and compelling manner to stakeholders (be able to explain design recommendations by citing best practices, research data or business requirements)
Designs the visual style, interface and interaction flow of applications and experiences
Develops conceptual diagrams, wireframes, visual mockups and prototypes
Develops and maintains detailed specifications and design patterns
Gathers and translates rules and assets into UX systems, programs and enterprise solutions
Prepares, manages, updates and distributes UX documentation (navigational flows, wire frames, mock-ups, use cases, task flows prototypes, content, system errors, etc.)
Advocates for the user and collaborate with business owners to develop features and flows that align with the user’s needs
Creates research strategies based on project KPIs and develop usability test plans, scripts and scenarios for prototypes. Regularly formulate and test hypotheses during design iterations.
Uses research techniques (heuristic reviews, user interviews, remote unmoderated and in-person testing) to determine ease-of-use and comprehension of designs and ideas
Designs, recruits / schedules and moderates usability studies and user interviews
Provides timely status reporting (including work left to do, issues, risks) on all projects
Manages all communications necessary to get the project done including negotiating with key stakeholders

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in Human Computer Interaction, Human Factors Engineering, Computer Science, Visual Design, Library Sciences or other related discipline, or equivalent experience or training
2 years of experience as a UX practitioner with a background in user experience design, interaction design or similar

Preferred Qualifications- Education & Prior Job Experience

Master’s degree in Human Computer Interaction, Human Factors Engineering, Computer Science, Visual Design, Library Sciences or other related discipline, or equivalent experience or training
3+ years of experience as a UX practitioner with a background in user experience design, interaction design or similar

Skills, Licenses & Certifications

Strong skills in modern design and prototyping tools (Axure, Sketch, Zeplin, Flinto, Adobe CC)
Experience working closely with developers from inception through implementation in an agile environment
Advanced analytical skills dealing with complex data problems and implementing sustainable solutions
Proven ability to collaborate effectively across disciplines, product lines, roles, geographical and time zone boundaries
Knowledge and proficiency using remote unmoderated testing tools and moderated testing devices and platforms
In-depth understanding of both qualitative and quantitative research methods
Strong understanding of user-centered design principles and a solid grasp of trends in web and app design
Strong organizational skills and the ability to label, classify and intelligently build flows and wireframes for complex computer applications are a plus
Experience rapidly iterating designs to conduct user testing and to deliver to development teams
Experience in responsive, adaptive and accessible designs
Ability to manage multiple concurrent projects and communicate effectively with non-technical users

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Product Owner/Sr Product Owner, Technology Products (Phoenix, AZ, US)

Intro

Why you'll love this job

This job is a member of the Payments Automation Team within the Finance Division
Responsible for assisting the Payments Automation team with assessing impacts for Internal and External projects, understanding business needs and writing user stories to effectively communicate the business needs. This role requires technical aptitude and business insight as well as the ability to work with diverse teams.
The Product Owner is expected to become a liaison with multiple areas, adapt and work in a rapidly changing environment and relate Payments system processes with business objectives.
You’d be collaborating and making partnerships with the functional and non-functional teams across the organization.

What you'll do

Contributes to the cocreation of Product Vision and Product Strategy tied to Portfolio goals
Utilizes technical knowledge such as A/B testing, product architecture, continuous deployment process, DevOps practices, data models and analytics, querying languages, tools supporting automation/metrics and other technologies in support of the products/services owned
Communicates regularly on OKRs, product roadmap, planned development, upcoming releases, and areas requiring leadership’s attention
Coordinates with other Product team members to manage product dependencies and increments of value
Performs continuous product discovery and offers valuable solutions that align to Product OKRs
Understands the budgetary implications, related organizational constraints in factoring areas of focus
Uses data to define baselines, measure outcomes, share insights, order backlog items, etc.
Conducts competitive benchmarking, presents new technologies/solutions, identifies unmet/underserved need
Defines and maintains a healthy backlog, operating consistently in adopting organizational standards and presents the backlog items with squads and external team members
Seeks input from product, process and technology areas and balances time-sensitive improvements needed for maintaining both technical and product health
Collaborates with various internal team members (i.e. UX, Technology, Vendors, Risk, Compliance, Security
Influences leaders, squads and peers on product strategy, roadmap items, OKRs and upcoming releases
Practices agility in discovering and delivering value continuously

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in related field plus 3 years of experience in Product Management/ Delivery (ex: product analyst, user researcher, product owner, etc.) or 5 years of relevant work experience

Preferred Qualifications- Education & Prior Job Experience

Experience determining Product Market fit and defining a Go-to-Market strategy
Demonstrate familiarity with Agile Product Management tools
SQL experience
Strong data analysis skills

Skills, Licenses & Certifications

Relevant certifications in Product Management/Product Delivery field
Has strong knowledge/expertise of product domain including the business model, constraints, regulations, user experiences, etc.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Associate Analyst/Analyst, IT Help Desk (Phoenix, AZ, US)

Intro

Why you'll love this job

This job is a member of the Information Technology Team within the Information Technology Division
Responsible for providing first-level problem troubleshooting via the telephone for all hardware and software supported by Technologies system-wide

What you'll do

Provides resolution to problems that can be solved over the phone, and when necessary, refers more complex problems to a qualified support technician
Provides first level support to end users for PC hardware and Network (Windows7/Windows XP environments) and Mainframe (UNIX/IBM) environments
Conducts problem determination for the Technology areas, including Voice, WAN, LAN, PC, Laptop, Printer, Password Resets, Dot Matrix printers, etc.
May interact with internal and external support teams and third party vendors to identify and correct core proble
Simulates or recreates user problems to resolve operating difficulties
Maintains daily awareness of outages and issues system wide
Escalates incidents to escalation teams to ensure customer resolution
Provides timely communication (oral or written) to the Level 2 support or other management personnel, as needed
Promptly consults Level 2 support or other management personnel regarding quality issues to determine acceptability or course of action
Works overtime as necessary and when approved
Maintains confidentiality regarding employee, company, and customer information
Demonstrates commitment to and compliance with all company and departmental policies, procedures and practices
Shift work required/ 24x7 IT coverage environment

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Technical degree and/or equivalent experience
2 years Help Desk and/or customer service experience
2 years troubleshooting experience with service desk environments
Knowledge and/or experience with internal server/mainframe applications such as: Shares, QIK, IBM/TSO/TPX, and SCEPTRE

Preferred Qualifications- Education & Prior Job Experience

Apple certification (Apple Genius)
A+ Certification

Skills, Licenses & Certifications

Strong interpersonal, written and verbal communication skills
Ability to multi-task in a stressful environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Customer Experience Administration - PHX (Phoenix, AZ, US)

Intro

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Airports Team within the Customer Experience Division

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Analyze station specific data on a regular basis to improve scheduling, training and overall station performance
Conduct lost time conversations
Understand corporate initiatives and how they apply to the local station (e.g. One team, One Turn metrics)
Ability to learn and apply union contract rules/regs in interactions with frontline team members and local union leaders
Produce local reporting based on station leadership needs

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision-making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Principal Solution Architect, IT Cybersecurity Operations (Fort Worth, TX, US)

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise, and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop onboard!

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.

In the Cybersecurity Operations domain you will be responsible for the cyber defense of technology assets by managing daily activities, threat detection and incident response, security tool implementation, and team development. You will be expected to balance technical oversight, and business alignment to keep the organization’s digital assets safe while ensuring the team is empowered, the systems are resilient, and the entire operation runs smoothly, effectively, and proactively. Additional information about the skills needed for this position is listed in the Skills, Licenses & Certifications section below.

What you'll do

Work closely with senior leadership, project managers, and stakeholders to align cybersecurity initiatives with corporate objectives and ensure successful project delivery.
Clearly convey project risks and strategies to senior management and stakeholders, ensuring transparency and informed decision-making.
Ensure adherence to cybersecurity standards and regulations, providing regular reports on security practices and compliance to stakeholders.
Oversee the integration of physical security measures with cybersecurity protocols to ensure comprehensive protection and monitoring of our infrastructure.
Effectively coordinate resources and manage project progress, addressing issues and risks to ensure successful delivery.
Develop and implement strategies for secure communication protocols to protect sensitive data and ensure the integrity cybersecurity systems.
Oversee the operations of the SOC, ensuring it is equipped with the latest tools, technologies, and processes to effectively monitor and respond to security threats.
Communicate critical security operations risks, strategies, and incident statuses to executive leadership, and prepare detailed performance reports with insights on compliance, effectiveness, and KPIs.
Develop and implement strategies and governance frameworks for security operations, ensuring alignment with organizational goals and regulatory compliance.
Mentor a team of cybersecurity professionals within the security operations domain, fostering a culture of excellence and continuous improvement through targeted training and development opportunities.
Oversee and guide the planning, execution, and delivery of cybersecurity projects and initiatives, ensuring alignment with corporate objectives.
Design and execute advanced threat detection and incident response protocols, ensuring rapid identification, containment, and remediation of security incidents.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering, or a related technical discipline, or equivalent experience/training. Extensive job experience in cybersecurity architecture or a related field is required, with a proven track record of designing and implementing secure IT architecture and frameworks. Demonstrated expertise in leading architectural design and strategic oversight in cybersecurity initiatives.
12+ years experience in Cybersecurity Architecture

Preferred Qualifications- Education & Prior Job Experience

Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or a related field; advanced degree preferred.
5+ years’ experience in cybersecurity architecture or related roles.
Experience designing and implementing comprehensive security architectures and frameworks.
Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud) and their security features.
Experience with regulatory compliance and industry standards (e.g., GDPR, PCI-DSS, ISO 27001).

Skills, Licenses & Certifications

Relevant certifications including but not limited to Certified Information Systems Security Professional (CISSP); Certified Information Security Manager (CISM); Certified Incident Handler (GCIH); Certified Information Systems Auditor (CISA); Certified Ethical Hacker (CEH); CompTIA Security+; Certified SOC Analyst (CSA)
Proficiency in security operations technologies and tools (e.g., SIEM, IDS/IPS, EDR)
Expertise in incident response and handling procedures
Knowledge of threat intelligence and threat hunting methodologies
Understanding of network security principles and practices
Familiarity with security frameworks and standards (e.g., NIST, ISO 27001)
Ability to analyze security events and incidents to identify root causes and mitigation strategies
Strong problem-solving skills to address security challenges and incidents
Excellent written and verbal communication skills to articulate security concepts and solutions to technical and non-technical stakeholders
Ability to collaborate effectively with cross-functional teams
Experience in managing security operations projects, including planning, execution, and monitoring

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

Engineer/Sr Engineer, IT Cybersecurity Operations (Fort Worth, TX, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.

In the Cybersecurity Operations domain, you will be responsible for the cyber defense of technology assets by managing daily activities, threat detection and incident response, security tool implementation, and team development. You will be expected to balance technical oversight, and business alignment to keep the organization’s digital assets safe while ensuring the team is empowered, the systems are resilient, and the entire operation runs smoothly, effectively, and proactively. Additional information about the skills needed for this position is listed in the Skills, Licenses & Certifications section below.

What you'll do

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Your community of practice or your Managers/Leaders will iterate on the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Work closely with senior leadership, project managers, and stakeholders to align cybersecurity initiatives with corporate objectives and ensure successful project delivery.
Clearly convey project risks and strategies to senior management and stakeholders, ensuring transparency and informed decision-making.
Ensure adherence to cybersecurity standards and regulations, providing regular reports on security practices and compliance to stakeholders.
Oversee the integration of physical security measures with cybersecurity protocols to ensure comprehensive protection and monitoring of our infrastructure.
Effectively coordinate resources and manage project progress, addressing issues and risks to ensure successful delivery.
Develop and implement strategies for secure communication protocols to protect sensitive data and ensure the integrity cybersecurity systems.
Oversee the operations of the SOC, ensuring it is equipped with the latest tools, technologies, and processes to effectively monitor and respond to security threats.
Communicate critical security operations risks, strategies, and incident statuses to executive leadership, and prepare detailed performance reports with insights on compliance, effectiveness, and KPIs.
Develop and implement strategies and governance frameworks for security operations, ensuring alignment with organizational goals and regulatory compliance.
Mentor a team of cybersecurity professionals within the security operations domain, fostering a culture of excellence and continuous improvement through targeted training and development opportunities.
Oversee and guide the planning, execution, and delivery of cybersecurity projects and initiatives, ensuring alignment with corporate objectives.
Design and execute advanced threat detection and incident response protocols, ensuring rapid identification, containment, and remediation of security incidents.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering, or a related technical discipline, or equivalent experience/training.
3+ Years experience in Cybersecurity engineering

Preferred Qualifications- Education & Prior Job Experience

Master’s degree in Information Technology, Computer Science, Cybersecurity, or a related field; advanced degree preferred.
4+ years’ experience in cloud security engineering or related cybersecurity roles.
Experience designing and implementing cloud security solutions and architectures.
Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud) and their security features.
Experience with regulatory compliance and industry standards (e.g., GDPR, PCI-DSS, ISO 27001).

Skills, Licenses & Certifications

Relevant certifications including but not limited to Certified Information Systems Security Professional (CISSP); Certified Information Security Manager (CISM); Certified Information Systems Auditor (CISA); Certified in Risk and Information Systems Control (CRISC); Certified Incident Handler (GCIH); Certified Information Systems Security Professional - Information Systems Security Management Professional (CISSP-ISSMP); Certified Information Systems Security Professional - Information Systems Security Engineering Professional (CISSP-ISSEP); Certified Ethical Hacker (CEH); Certified SOC Analyst (CSA); SANS GIAC Security Essentials (GSEC); ISO 27001 Lead Implementer or Lead Auditor; Project Management Professional (PMP) or Certified ScrumMaster (CSM)
In-depth knowledge of cybersecurity principles, practices, and technologies
Expertise in Security Operations Center (SOC) management and incident response
Proficiency in threat detection, monitoring, and analysis tools and methodologies
Familiarity with relevant laws, regulations, and standards (e.g., GDPR, HIPAA, ISO 27001, NIST)
Excellent written and verbal communication skills
Strong analytical skills to identify and assess threats and vulnerabilities
Experience in cybersecurity, security operations, and incident response roles, focusing on technical implementation and support
Ability to collaborate effectively within a team and contribute to strategic planning and project execution
Capability to assist in the development and implementation of cybersecurity strategies for security operations

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

Workforce Administration Representative (Fort Worth, TX, US)

Intro

Why you'll love this job

You’ll be responsible for providing administrative support for team members and leadership, collaborating with a cohesive group in a busy contact center setting, and ensuring the success of the Workforce Administration team.

What you'll do

• Maintains In-depth understanding of all aspects of payroll coding, using systems such as Workbrain, Mytime, Aspect, and Absence Tracker.
• Manages timekeeping processes and coding for team members, ensuring accurate entry and auditing of timesheets.
• Processes and monitors state-specific leaves, including compliance with local regulations. Coordinates and tracks FMLA coding requests, ensuring proper documentation and timely updates in HR systems.
• Serves as a resource for team members and leaders regarding leave policies, payroll adjustments, and coding requirements to maintain compliance and operational accuracy.
• Interprets and applies provisions of the JCBAS for TWU-IAM and CWA-IBT, ensuring compliance and accurate administration of contractual obligations.
• Provides excellent service to our team members through phone, email, IVR, chats, and video calls.
• Supports other administrative activities as necessary, such as management of inbound correspondence, fulfillment of customer compensation, or maintenance of activity logs

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• High School diploma or GED equivalency
• 1 year of administration experience or equivalent

Preferred Qualifications- Education & Prior Job Experience

• Minimum of 3 years experience in an office or call center setting
• Previous experience with analyzing data to improve processes and facilitate operational excellence

Skills, Licenses & Certifications

• Knowledge of MS Office Products including Word, Excel, PowerPoint, Copilot
• Knowledge of policies, procedures, and corporate structure
• Ability to prioritize work, be detail-oriented, and meet deadlines
• Ability to perform in a fast-paced environment and handle multiple tasks simultaneously
• Ability to be self-motivated with strong organizational skills
• Ability to grasp concepts and functionality of specific software and programs
• Ability to effectively communicate both verbally and in writing with all levels within the organization
• Excellent interpersonal skills with a focus on customer service
• Approachable and professional demeanor
• High level of professionalism and ability to maintain confidentiality
• Strong verbal and written communication skills
• Ability to work varied hours and holidays (as business needs may vary)
• Must be able to secure appropriate airport authority and/or US Customs security badges (if applicable)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/ Sr Analyst, Customer Engagement (Fort Worth, TX, US)

Intro

Why you'll love this job

Drive strategic customer engagement initiatives from concept through execution. Provide leadership and oversight for programs that strengthen relationships, enhance brand loyalty, and deliver measurable business impact. Develop engagement strategies, manage budgets, analyze ROI, and create meaningful experiences that showcase American Airlines’ commitment to its customers.

What you'll do

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

•Provide visioning and strategic leadership for the creation, development, and execution of large-scale engagements, events, and meetings that align with company priorities and delivers department goals
•Manage multiple initiatives with exceptional attention to detail and organization, creating meaningful interactions for internal and external stakeholders.
•Develop and manage program budgets by forecasting requirements, monitoring expenditures, analyzing variances, and identifying opportunities for financial optimization.
•Build and maintain strong relationships with internal teams and external partners, maintaining consistent communication, and ensuring alignment on objectives and seamless execution of engagement activities
•Collaborate across departments and with community partners to consult on initiatives, gather insights, and identify resources that enhance program success
•Organize all engagement logistics, including but not limited to: setting up for traditional and/or large scale events and programs, booking rooms and flights, ordering and managing inventory, ensuring the appropriate resources, tools, and equipment are present, and preparing materials
•Lead webinar series and virtual events—owning end‑to‑end production (run of show, speaker prep, technical rehearsals, and post‑event assets)—manage registration and invitations, partner with technical teams for seamless audio/streaming, and design interactive elements to make our virtual footprint highly engaging
• Create and present reports to senior leadership, including program proposals, performance metrics, and recommendations for process improvements
•Conduct RFPs, evaluate vendors, and negotiate contracts to ensure high-quality services and competitive pricing for engagement initiatives
•Oversee the development of creative assets and messaging for engagement programs, ensuring consistency with brand standards and resonance with target audiences

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience
•   Bachelor's degree in a related field
•   3+ years of relevant experience in event management, marketing, or a related field
•   Ability to work in a fast-paced environment with multiple priorities and deadlines

Preferred Qualifications – Education & Prior Job Experience
•   Experience working in the airline or hospitality industry
•   Certification in event management
•   Experience with event management software and tools (e.g. event planning platforms, registration systems)
•   Strong knowledge of event marketing and promotion strategies

Skills, Licenses, and Certifications
• Skilled in strategic visioning and planning
• Skilled in communication and attention to detail
• The ability to successfully manage multiple engagements in various stages of planning at the same time and to prioritize work to achieve maximum productivity; effectively prioritize workload according to team goals and manager feedback
• The ability to meet unexpected changes, obstacles or uncertainty in stride and to react quickly and appropriately
• The ability to negotiate with vendors on behalf of American Airlines to maximize budget and sponsorship
• The ability to manage multiple deadline-driven initiatives simultaneously
• The ability to manage all elements of an event from the smallest to the largest elements with a keen eye to detail and a great sense of observation
• The ability to influence stakeholders at all levels of the organization
• The ability to delegate tasks and maintain project plan
• The ability to make decisions considering the relative costs and benefits of potential actions to choose the most appropriate choice
• PMP preferred
• CMP preferred

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

1.   Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
2.   Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
3.   Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
4.   401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
5.   Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

Analyst/Sr Analyst, Procurement Excellence (Fort Worth, TX, US)

Intro

Why you'll love this job

As a Procurement Excellence Analyst at American Airlines, you will be instrumental in transforming our procurement operations. This role demands a visionary with experience in source-to-pay process, and a strategic approach to procurement.
The role is a part of the Procurement Strategy team within our Finance division.

What you'll do

Lead and manage end‑to‑end procurement initiatives, including creation of detailed action plans, timelines, milestones, and delivery plans to ensure work is completed on time and within scope.
Own project governance activities such as status reporting, risk, issue, and dependency tracking, and escalation management to ensure transparency and accountability.
Orchestrate cross‑functional design discussions and key decision‑making forums to align stakeholders on requirements, tradeoffs, and implementation approaches.
Drive continuous improvement initiatives by coordinating process design, solution evaluation, and execution across Procurement and Source‑to‑Pay teams.
Partner closely with cross‑functional teams to ensure procurement initiatives are aligned to broader business priorities and operational objectives.
Support the development and execution of the long‑term Procurement operating model, including reporting, tooling, and process evolution, through structured project delivery.
Provide project management support for procurement best practices and emerging technologies across the Source‑to‑Pay lifecycle.
Develop and promote standardized procurement practices by leading alignment workshops, documenting decisions, and supporting adoption across the organization.
Deliver executive‑ready updates that clearly communicate progress, risks, decisions needed, and next steps for procurement initiatives.
Proactively identify and address execution gaps, stepping in to support tactical or operational needs based on the mix of projects in flight and team capacity at any given time.

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

Bachelor's degree in Supply Chain, Procurement, Industrial Engineering, Strategy, Finance, Business Management, Data Analytics or other related field
3-4 years of experience in source-to-pay, spend analytics, procurement transformation, process improvement, and report development

Preferred Qualifications - Education & Prior Job Experience

Advanced degree in Supply Chain, Procurement, Industrial Engineering, Data Analytics, or other related field
Knowledge of Coupa or Source to Pay systems
Advanced Excel skills, experience with dashboard tools, procurement systems, and SQL
Project management and change management experience

Skills, Licenses & Certifications

Demonstrated ability to drive change and influence cross-functional teams
Ability to demonstrate an aptitude for problem solving and strong quantitative and analytical skills
Ability to manage multiple and diverse projects with changing priorities
Proficient in Microsoft Office (Excel, PowerPoint, Word)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

Analyst, Corporate Paralegal (Fort Worth, TX, US)

Intro

Why you'll love this job

This role is part of the Legal Team within the Corporate Affairs Division and supports the company’s corporate governance and entity management functions. The position oversees domestic and international entities, regulatory filings, and compliance obligations across multiple jurisdictions. It also partners closely with legal, tax, finance, and business teams on transactions, reorganizations, and strategic initiatives.

What you'll do

• Manage the formation, registration, maintenance, and dissolution of domestic and international entities and branch offices, ensuring compliance with jurisdictional requirements
• Coordinate and file annual reports, business licenses, powers of attorney, and other regulatory filings to maintain good standing across jurisdictions
• Maintain and update entity management systems, ensuring accurate and current records for all corporate entities
• Provide certifications and certificates of incumbency for international matters
• Support KYC and UBO requirements by supplying requested information and coordinating notarization and legalization of documents
• Support internal and external audits by preparing entity documentation and responding to information requests
• Work with outside counsel to gather information for periodic disclosure requirements
• Partner with tax, finance, and business teams to support transactions, reorganizations, and other strategic initiatives

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree or paralegal certificate from an accredited college or university
• 3 years of experience as a corporate paralegal, including at least 2 years in a corporate legal department

Preferred Qualifications- Education & Prior Job Experience

• Degree in paralegal studies or paralegal certification
• 7+ years of experience
• Experience supporting a portfolio of domestic and international entities in a law firm or in house legal department
• Strong understanding of corporate structures, governance, and compliance obligations

Skills, Licenses & Certifications

• Proficiency in entity management software and Microsoft Office applications
• Strong attention to detail with the ability to manage multiple priorities in a fast paced, client focused environment
• Resourceful and proactive, with the ability to identify issues and propose practical solutions
• Excellent written and verbal communication skills
• Strong problem solving skills, sound judgment, and outstanding organizational abilities
• Ability to prioritize and multi task effectively
• Proficient in Spanish

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Coordinator, Baggage Operations (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Hubs & Gateways Team within the Customer Experience Division.
Responsible for planning, developing, coordinating and controlling all aspects of transferring baggage and the baggage handling system.
You’ll bring your coordination skills, team communication, and routine reporting support to help keep baggage operations running safely and smoothly.

What you'll do

Responsible for achieving and assuring safe, efficient and economical utilization of resources
Recommends policy and procedure changes as necessary to ensure safe and efficient operations
Develops and maintains reports
Obtains information pertinent to the operation and ensures necessary information is disseminated to appropriate departments and personnel to ensure connection of baggage and BHS programming
Procures the necessary material, manpower and equipment to complete projects

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Knowledge of Company policies and procedures
May require knowledge of collective bargaining agreements and familiarity of operations
Good computer skills and familiarity with computer applications
May require knowledge of DECS and Res commands
Excellent telephone manner
Ability to work with others as part of a team and to obtain information from others or gain their participation in problem resolution

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst, Email Marketing (Fort Worth, TX, US)

Intro

Why you'll love this job

• This position will be responsible for planning and producing email marketing programs to promote various products and services. This position plays an integral role in delivering a robust and modern Customer Relationship Management (CRM) communication program.
• The role is a part of the Email Marketing team within our Global Brand Marketing group.

What you'll do

•   Owns and executes the design, production and delivery of email marketing projects for Customer Relationship Management (CRM), loyalty promotions and other business needs
•   Owns the email production (build) process for each program utilizing our third-party Email Service Provider platform, this includes creative design, HTML coding and running audience filters against American’s IT data sources
•   Owns the overall email contact strategy to meet business objectives, in close collaboration with internal and external partners, including Global Marketing, Loyalty Marketing, Customer Experience, Email Service Provider and IT
o   Acts as Product Owner for IT projects assigned to their vertical
•   Develops email marketing strategies that advance our trigger-based and automation efforts
•   Monitors ongoing trigger/automation activity and makes optimization recommendations based on performance
•   Ensures the marketing message is conveyed clearly and delivered properly to recipients
•   Develops and implements ongoing best practices to monitor and schedule CRM Team resources, including report development of historical resource allocations
•   Develops and executes email testing strategies for maximum optimization of the email channel
•   Develops customer segmentation metrics, goals and measurement for customer lifecycle marketing programs

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

•   Bachelor's degree or equivalent experience/training
•   2 years of Customer Relationship Management/email marketing experience or related field
•   Experience with an ESP (Email Service Provider) platform
•   Experience building and deploying emails, including HTML design/coding, audience segmentation, campaign set up
•   Must have expertise in HTML design/coding
•   Experience reporting and analyzing campaign results data

Preferred Qualifications- Education & Prior Job Experience

•   Hands on experience in developing and implementing new customer journey emails
•   Email copywriting experience
•   Agency experience a plus

Skills, Licenses & Certifications

•   Proficient in Adobe Creative Suite, particularly Dreamweaver
•   Proficiency with Microsoft Office tools – Excel in particular
•   Understanding of relational databases and related technology query tools such as Access or SQL is preferred
•   Strong analytical mindset with a drive toward actionable insight
•   Strong attention to detail and accuracy
•   Strong organizational, problem solving and project management skills
•   Ability to work effectively, meet tight deadlines, and shift priorities appropriately in a fast paced, dynamic work environment
•   Self-motivated with a strong work ethic; able to work independently or in a team environment
•   Ability to appropriately interact with diverse teams (internal and external), across multiple management levels

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Procurement Data and Analytics (Fort Worth, TX, US)

Intro

Why you'll love this job

This role is a part of the Procurement team within the Finance Division. The Analyst/ Sr Analyst, Procurement Data & Analytics supports Procurement operations by driving performance measurement, cost-saving strategies, and data-driven decision-making. It combines advanced analytics, machine learning, and scalable data infrastructure to deliver actionable insights, improve reporting quality, and enhance operational efficiency.

What you'll do

• Support Procurement operations through performance measurement, cost-saving strategies, and efficiency improvements.

• Collaborate with business leaders to define reporting and analytic needs to deliver data-driven actionable insights and recommendations.

• Monitor industry trends and analytic advancements to identify opportunities for process and performance improvement.

• Apply analytical models and data optimization techniques to support decision-making, policy development, and financial analysis.

• Design and deploy machine learning and AI models to enhance business outcomes.

• Manage a diverse report portfolio and develop high-impact analyses to improve Procurement performance.

• Conduct ad-hoc analyses to support operational decisions and profitability.

• Integrate new data sources to improve reporting capabilities, enhance data quality and define technical specifications for reusable data objects to simplify analytics in the department.

• Build and maintain scalable data pipelines and structures for accurate, timely, and self-service reporting and analytics.

• Contribute to Data Governance initiatives, ensuring proper data cataloging and compliance.

• Serve as a data steward and support data access policies for owned data assets.

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

• Bachelor's degree in Data Sciences, Engineering, Economics, or equivalent training/experience

• 3-4 years experience in data science, analytics, forecasting, automation, or relevant experience

Preferred Qualifications - Education & Prior Job Experience

• Master’s degree in Data Sciences, Engineering, Economics, or other related field

• Agile project management experience

• Knowledge of American Airlines data landscape and understanding of a variety of data sources across the business

• Experience with data integration, data ingestion, ETL pipelines

• Automating data ingestion from multiple sources into data lakes or cloud data warehouses

• Logically structure analysis of complex issues and develop creative solutions to business and operational challenges

• Querying large data sets using SQL; Scripting with Python or R

• Business intelligence, financial reporting, and Statistical Reporting

• Data visualization tools including Power BI and Tableau and strong Excel modeling

• Familiarity with Data Security and Compliance, SOX compliance, and governance requirements

Skills, Licenses & Certifications

• Data analysis, Data Extraction, Data mining, Data Warehousing, Data Querying, Real-Time Data Processing, Data Quality Management, and Data visualization

• Ability to demonstrate an aptitude for problem solving and strong quantitative and analytical skills

• Ability to logically structure analysis of complex issues and develop creative solutions to business and operational challenges

• Knowledge of Power BI, Tableau, Cognos, Alteryx, and analytics tools

• Knowledge of agile project management

• Knowledge of Microsoft Office to include Power BI, Azure, Word, Excel, Outlook, etc.

• Ability to manage multiple projects and changing priorities

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

Member Services Representative, AACU Branch Operations (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is within the American Airlines Credit Union. The role is responsible for building positive relationships with American Airlines Credit Union members, which is key in understanding member needs and recommending appropriate products and services to fulfill those needs.

This is located at our Envoy headquarters: 4301 Regent Blvd, Irving, TX 75063

What you'll do

Open new accounts, sell and process Credit Union services for new and existing members
Post deposits and process loan payments
Process various monetary transactions and maintain account information
Perform Notary Services as required
Create and promote positive name recognition for the Credit Union
Work with branch/department managers and leverage cross-selling opportunities
Research member inquiries and provide solutions as required in a timely manner
Maintain awareness of all branch functions and duties to provide proper support and coverage at all times
Implement and enforce internal control and security measures in accordance with Credit Union policies and government regulations
Foster a culture that promotes teamwork, service excellence and relationship building within the covered branches and overall organization
Perform loan interviews, processing and disbursement activities, as assigned by manager
May work a rotating Saturday schedule depending on job location
Perform other duties as assigned
The selected individual will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED
Must be able to work in-person at assigned branch location
Must have cash handling, sales, or a combination of customer service and financial institution experience within the last twelve months
Job level to be determined by the candidate's skills, qualifications and relevant consumer loan processing or underwrriting experience

Preferred Qualifications- Education & Prior Job Experience

College degree in business, finance, or related area, or equivalent financial services experience, or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions
Previous banking or Credit Union experience
Previous experience in a service-culture environment

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Ability to exercise excellent member service skills
Ability to perform in a service-culture environment with a desire to cross sell Credit Union products and services
Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
Ability to interact professionally with all employees and members
Ability to speak, read, and write in English is required; Spanish is a plus
Ability to work independently and with minimal supervision
Ability to perform basic math calculations and analyze data
Ability to self-motivate with strong organization skills and capacity for attention to detail
Ability to effectively prioritize work and meet deadlines
Ability to sit and/or stand for extended periods of time
Ability to work varying schedules, including evenings and weekends
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Team Lead, Inflight Training Management System (Fort Worth, TX, US)

Intro

Why you'll love this job

Responsible for overseeing the development, implementation, training, and continual operation of the MINT Training Management System (TMS) and Records and Qualifications. Additionally, this role will oversee the issuance, record keeping, and auditing of flight attendant qualification records to ensure continual regulatory compliance.
This role is a member of the Inflight Training Team.

What you'll do

Lead a team of direct reports through the implementation and continued operation of a Training Management System
Support and manage the development of a short and long-term implementation plan for a Training Management System
Coordinate with cross-functional groups such as IT, Finance, Operations, Program Development, and external vendors in support of product implementation and continued management of system
Identify challenges, develop solutions, and drive integration to support the successful transformation of the business unit
Develop and maintain an integration and system operation playbook
Develops and delivers presentations surrounding implementation progress and continued system performance to key stakeholders and Senior Management
Serves as a Subject Matter Expert for all audits of the system, its processes, procedures, and associated training records
Support the Advanced Qualification Program team with data extraction and analysis
Flex to support additional projects and responsibilities, as needed

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree or equivalent work experience
3+ years of prior project management and/or equivalent experience

Preferred Qualifications- Education & Prior Job Experience

2+ years of managing a team of direct reports
Advanced knowledge of FOS and associated systems
Prior experience issuing, auditing, and maintaining crew qualifications
Knowledge of enterprise Learning Management System (LMS)
Knowledge of Flight Attendant CBA
Advanced knowledge of FOS and associated systems
ISO 9001 certification

Skills, Licenses & Certifications

Ability to create structure and drive progress in an ambiguous environment
Strong interpersonal skills with the ability to resolve conflicts
Strong task organizational skills with adherence to developed business practices
Ability to shift focus to new projects as business needs change
Proficient in Microsoft Excel, PowerPoint and Word
Ability to effectively communicate both verbally and written with all levels within the organization

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Director, Warehousing and Distribution (Fort Worth, TX, US)

Intro

Why you'll love this job

This role provides enterprise leadership responsibility for American Airlines’ three largest distribution centers, including oversight of a state‑of‑the‑art flagship facility that is a strategic priority for future network growth. The leader will be accountable for performance across high‑volume, complex operations that are central to reliability, cost, and service outcomes.

The position offers a unique opportunity to drive process maturity, standardization, and operational excellence while scaling a next‑generation facility built for long‑term expansion. The successful candidate will leave a visible, lasting stamp of accomplishment by shaping how the network’s most critical distribution hubs operate and perform at scale.

Role based primarily in DFW and CLT distribution centers.

What you'll do

Leads and serves a large and complex organization through management leaders, individual contributors, and front-line team members
Partners with Tech Ops production teams and support teams to achieve operational goals
Leverages performance data to establish performance goals and motivate team members to improved performance
Analyzes and improves processes to improve performance and reduce variability
Ensures the successful execution of materials receiving, warehousing, and shipping functions across the system of stores and distribution locations.
Oversees and manages the flow of parts to all maintenance hubs, bases and stations to maintain targeted inventory levels and meet planned and unplanned demand
Ensures materials receiving activities conform to and align with FAA standards and American Airline policies
Ensures compliance with government regulatory agencies relative to the import/export of materials
Prioritizes and ensures compliance to all AA safety practices and policies and seeks opportunities to improve the level of safety in our work environment
Seeks opportunities for continuous improvement; provides recommendations and implements initiatives to increase revenue, reduce cost, gain efficiencies, and improve customer service and employee experience
Demonstrates and cultivates collaborative relationships across all work groups and teams

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree or equivalent work experience; degree in Logistics Management, Supply Chain, Finance, Business, Planning or related area preferred
7 years of leadership experience at the senior manager level or above, in an area related to supply chain, warehouse distribution and logistics, service parts industry, or technical operations
7 years of leadership experience in a large and high-volume warehouse environment, including settings with warehouse automation
7 years of experience managing a large frontline workgroup

Skills, Licenses & Certifications

In-depth knowledge of the airline industry and technical operations, American Airlines (AA) business strategy, company policies and procedures, and collective bargaining agreements or equivalent work experience
Hands on experience with warehouse management systems / warehouse control systems
Experience leading Lean and Continuous Improvement initiatives
Extensive experience implementing procedures and ensuring consistent service delivery
Demonstrates the highest level of ethics and integrity
Ability to influence others through outstanding interpersonal skills, collaboration, and negotiation skills
Ability to advocate and manage change and to productively and proactively adjust to dynamic situations
Ability to be an action-oriented and results-driven leader, with a natural aptitude for engaging employees across multiple workgroups
Ability to think strategically, negotiate skillfully, digest complex details, and use sound judgment and initiative in making decisions
Ability to identify opportunities for improvement
Ability to build and facilitate relationships at all levels of the organization, both internally and externally
Excellent communication and presentation skills, with ability to handle complex topics comfortably and to interact effectively with all levels, both verbally and written
Excellent project planning and organizational skills, with ability to effectively and simultaneously manage multiple large projects within tight deadlines while maintaining attention to detail
Extensive experience with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
Believes in and promotes the American Airlines five leadership attributes:
- Caring – We care about all team members
- Collaboration – We succeed as a team
- Development – We build future leaders
- Results – We drive to be the best
- Future – We continually challenge the status quo

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Director, Culinary Strategy (Fort Worth, TX, US)

Intro

Why you'll love this job

The Director of Culinary Strategy provides leadership, creative direction, and strategic oversight for American Airlines’ culinary, beverage, and serviceware programs across inflight and lounge experiences. This role leads a multi-disciplinary team that develops menu concepts, beverage programs, service cadence, and tablescape design that elevate the guest experience, create moments of delight throughout the customer journey, and can be executed reliably across a global network. The Director partners closely with Inflight Dining Operations, Inflight, Premium Guest Services, Procurement, Finance, Digital, Brand, and Global Engagement to deliver a consistent, compelling, and cost-effective culinary vision. This leader drives a hospitality-forward culture, bringing creativity and a willingness to challenge norms, ensuring operational feasibility, and improving customer satisfaction, sustainability, and commercial performance.

What you'll do

Provide strategic leadership for the end-to-end culinary vision across all inflight cabins and lounge tiers.
Oversee development of seasonal and long-range menu strategies for short-haul and long-haul flying, Admirals Clubs, and Flagship Lounges.
Champion creativity and innovation, challenging the status quo to deliver distinctive, brand-defining experiences.
Design and govern service cadence, course structure, tablescape layout, and delivery requirements.
Oversee beverage strategy, including wine, beer, spirits, non-alcoholic options, and signature items.
Lead serviceware and tabletop strategy—balancing brand expression, function, weight, durability, sustainability, and cost.
Serve as decision owner for culinary and beverage specifications, tasting standards, acceptance criteria, and menu language.
Partner with Inflight Dining Operations and Inflight teams to validate feasibility, refine SOPs, and integrate feedback.
Collaborate with Procurement and Finance on supplier evaluations, RFPs, negotiations, and business case development.
Manage cost-per-guest, waste reduction, weight targets, and sustainability improvements.
Ensure consistency through spec-library governance, menu-update cycles, food-safety integration, and tasting standards.
Use customer insights, KPIs, waste and missing-item reports, and flight attendant feedback to refine offerings.
Partner with Brand/Comms, Digital, and Loyalty to deliver culinary strategy across menu surfaces and journey touchpoints.
Lead, develop, and coach an 8-person multi-level team, fostering creativity, collaboration, and accountability.
Represent Culinary Strategy in forums aligned with Hospitality Strategy, Inflight Service Standards, Airport Lounge Strategy, and Premium Experience initiatives.

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

Bachelor’s degree in a related field or equivalent experience/training.
7 years of progressive leadership experience in culinary strategy, food & beverage innovation, product design, or hospitality experience.
Experience leading multi-disciplinary culinary, beverage, or serviceware/tabletop teams.

Preferred Qualifications – Education & Prior Job Experience

Culinary or hospitality degree, or equivalent certification.
Wine/beverage certifications (e.g., WSET).
Experience in airline culinary operations, travel/hospitality brands, or large-scale catering.
Experience with human-centered design or menu storytelling.
Experience advancing sustainability initiatives in food, beverage, or packaging.

Skills, Licenses, and Certifications

Demonstrates the highest standards of personal ethics and integrity.
Strong understanding of large-scale food production, multi-site distribution, and operational execution.
Ability to translate brand strategy and customer insights into executable culinary programs.
Proven partnership with Operations, Procurement, Finance, Safety/Quality Assurance, Brand, Digital, and external suppliers.
Strong commercial acumen with cost-per-guest management, menu costing, and business case development.
Strong analytical skills with ability to interpret customer, waste, and performance data.
Ability to think strategically, negotiate skillfully, digest complex details, and use sound judgment & initiative in making decisions.
Excellent project planning and organizational skills, with ability to thrive in a fast-paced environment with multiple priorities while maintaining high attention to detail and follow-through.
Ability to influence through outstanding interpersonal, collaboration, and negotiation skills.
Proven ability to drive innovation, continuous improvement, and enhancements to customer and team member experience.
Ability to build and facilitate relationships at all levels of the organization, both internally and externally.
Ability to be flexible in rapidly changing conditions and priorities, as well as to embrace ambiguity and enable clarity.
Superior communication, presentation, and interpersonal skills, with ability to handle complex topics comfortably and to interact effectively with all levels, both verbally and written.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Member Services Representative, AACU Branch Operations (Fort Worth, TX, US)

Intro

Why you'll love this job

What you'll do

Open new accounts, sell and process Credit Union services for new and existing members
Post deposits and process loan payments
Process various monetary transactions and maintain account information
Perform Notary Services as required
Create and promote positive name recognition for the Credit Union
Work with branch/department managers and leverage cross-selling opportunities
Research member inquiries and provide solutions as required in a timely manner
Maintain awareness of all branch functions and duties to provide proper support and coverage at all times
Implement and enforce internal control and security measures in accordance with Credit Union policies and government regulations
Foster a culture that promotes teamwork, service excellence and relationship building within the covered branches and overall organization
Perform loan interviews, processing and disbursement activities, as assigned by manager
May work a rotating Saturday schedule depending on job location
Perform other duties as assigned
The selected individual will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED
Must be able to work in-person at assigned branch location
Must have cash handling, sales, or a combination of customer service and financial institution experience within the last twelve months
Job level to be determined by the candidate's skills, qualifications and relevant consumer loan processing or underwrriting experience

Preferred Qualifications- Education & Prior Job Experience

College degree in business, finance, or related area, or equivalent financial services experience, or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions
Previous banking or Credit Union experience
Previous experience in a service-culture environment

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Ability to exercise excellent member service skills
Ability to perform in a service-culture environment with a desire to cross sell Credit Union products and services
Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
Ability to interact professionally with all employees and members
Ability to speak, read, and write in English is required; Spanish is a plus
Ability to work independently and with minimal supervision
Ability to perform basic math calculations and analyze data
Ability to self-motivate with strong organization skills and capacity for attention to detail
Ability to effectively prioritize work and meet deadlines
Ability to sit and/or stand for extended periods of time
Ability to work varying schedules, including evenings and weekends
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Marketing - Lounge Revenue and Network Strategy (Fort Worth, TX, US)

Intro

Why you'll love this job

This role is part of the Ground and Lounge Product team within the Customer Products organization, part of the Customer Division.
This role focuses on the financial viability and product improvement of American’s lounge products. This role plays a critical part in driving improvement and growth of our lounge products while working closely with many stakeholders to align priorities and execute projects.

What you'll do

Manages the financial close, forecast, and ad-hoc analysis for the lounges
Works hand-in-hand with the Premium Guest Services IT team to manage access policy and IT Systems for guest registration and product fulfillment
Develops products and solutions that enhance the profitability of the lounges
Builds lounge capacity summaries to support relocation or new builds
Partners with Co-brand in Citi card growth and lounge network growth
Spearheads enterprise wide business development and IT projects related to lounge growth and financial improvement
Inspires a culture of continuous improvement and challenge conventional thinking. Drive creative solutions and intelligent risk-taking
Collaborates closely with key stakeholders across the company like PGS, Finance, IT, CEID, and Co-brand.
Actively communicates with stakeholders and across all levels. Provides transparent and continual communication
Measures and reports on commercial results of lounge network, working to improve performance and making smart decisions that are reflected not only on lounge P&L, but also other P&Ls across the company
Must be willing to travel in U.S. and internationally when needed for business (approximately 10-15%)

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience
- Bachelor's Degree or equivalent experience/training
- 3 years of related experience
Preferred Qualifications- Education & Prior Job Experience
- Graduate degree and/or equivalent work experience
- Close familiarity with PGS Operations, Commercial Finance, and Co-brand
Skills, Licenses & Certifications
- Must be organized, energized, results oriented, articulate, possess strong oral and written communication skills
- Ability to be persuasive and influence others and balance multiple priorities simultaneously
- Ability to proactively identify solutions to complex issues and provide guidance to key stakeholders to solve these issues
- Strong analytical, quantitative and problem-solving skills in combination with the ability to think and frame solutions strategically and creatively
- Strong attention to detail with ability to make connections across functional areas and understand dependencies and implications
- Strong Excel modeling skills and proficient with other Microsoft Office products (e.g. Word and PowerPoint)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Premium Ground Experience (Fort Worth, TX, US)

Intro

Why you'll love this job

The Analyst/Sr. Analyst, Premium Ground Experience Strategy role will drive the evolution of American’s premium ground experience vision – one that is convenient, consistent and connected across American’s Customer Experience touchpoints within the Airport. These include our lounges, the airport lobby, boarding, and high-touch ground services.
This role is part of the Lounges & Premium Ground Experience team, as part of the Product & Design group within the Customer Experience organization.

What you'll do

Build a strong understanding and awareness of impactful opportunity areas in this competitive space. Curate customer propositions that align with strategies, develop and implement viable go-to-market plans, and leverage data to drive desired performance
Champion our holistic north star in terms of brand standards, hospitality and the overall strategic proposition for American. Key areas include: food and beverage program vision and amenities across the lounges; differentiated check-in, customer boarding experience, and ground services
Craft the high-level vision of our overall food and beverage strategy for all lounges, in areas including: menu vision, culinary partnerships and activations, and the overall dining experience. Provide strategic and collaborative guidance to the Premium Guest Services teams that operationally deliver on the strategy
Project-manage ad-hoc projects and initiatives that map to and align with broader Customer Experience plans. Add definition and broad oversight to undefined projects
As part of a data-driven organization, this role will define and gather insights (i.e. Customer Satisfaction Surveys) and regularly synthesize results with recommendations
Build and maintain strong, cross-functional relationships. Collaborate with peers responsible for the design/development, commercials/financials of these key areas. Shape our Customer Experience strategy across Airport touchpoints by partnering with key stakeholders groups including: Customer Experience, Corporate Real Estate, Finance, Loyalty, IT, and Premium Guest Services

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

Bachelor’s degree
2+ years of related experience
Proficient in Microsoft Office

Preferred Qualifications – Education & Prior Job Experience

Bachelor’s degree in hospitality, business
Experience in: hospitality, customer experience, F&B

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Global Capacity and Route Planning (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Capacity Planning Team within the Network and Scheduling Division.
Domestic Capacity Planning - The analyst will be responsible for planning the routes, frequencies, aircraft gauge, and flight timings of our Domestic Network. Responsibilities include evaluating historical and future profitability metrics and booking trends, collaborating closely with International Network Planning, Operations, Revenue Management, and Sales teams, forecasting new domestic routes, and fostering relationships with outside stakeholders in the region. Additionally, the analyst will be responsible for aggregating and analyzing complex datasets to utilize as a foundation for decisions and strategy implementation, while demonstrating an understanding of current airline demand trends.
International Capacity Planning - The analyst will be responsible for planning the International Network. Responsibilities include collaborating with One World and Interline/Codeshare partners, working with key internal stakeholders such as Revenue Management/Sales/Alliances/Marketing/Operations, forecasting new international destinations, assessing aircraft capacity for existing markets, and evaluating historical and future profitability metrics. Additionally, the analyst will be responsible for aggregating and analyzing complex datasets to utilize as a foundation for strategy implementation, while demonstrating an understanding of current geopolitical and airline trends.

What you'll do

Planning

Track industry trends and use both internal and external data to identify lucrative opportunities to improve the existing route network as well as add to our ever-growing list of destinations
Manage key international relationships with our airline partners and outside stakeholders
Work collaboratively with other facets of the company such as Revenue Management and Sales to develop analyses and forecasts to advance our network in this dynamic business
Maintain reports that contribute to our understanding of our successes and where improvements can be made that align with our commercial goals and drive results
Garner support for new initiatives that reshape and rethink how our international network functions and interacts with the rest of the airline
Identify opportunities to create efficiencies with asset deployment and satisfy the requirements of other groups in the organization
Develops and delivers data analyses, data visualization reports, presentations, and other documentation necessary to share capacity plans with internal stakeholders at all levels of seniority

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree or equivalent experience/training
Minimum 3 years’ relevant experience

Preferred Qualifications- Education & Prior Job Experience

Advanced degree
Experience in airline departments such as Network Planning, Revenue Management, or Financial Analysis

Skills, Licenses & Certifications

Ability to solve complex problems and puzzles in a constrained and dynamic environment
Adaptive to new ideas and business processes in an ever-changing marketplace
Forward thinking self-starter that can transition between independent and collaborative team structures
Capability to challenge self and team to develop future-oriented network strategies
Ability to communicate, influence, and collaborate with cross-functional groups to drive outcomes which benefit the entire airline while focused commercial goals to drive results and innovative solutions
Knowledge of AirVision Schedule Manager (Scheduling)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst, Network and Schedule Planning (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Network and Schedule Planning Team within the Commercial Division
Planning: Responsible for evaluating historical and future profitability metrics and booking trends, collaborating closely
with Network Scheduling, Operations, Revenue Management, and Sales teams, forecasting new routes, evaluating historical
and future profitability metrics, and fostering relationships with outside stakeholders

What you'll do

Planning

Track industry trends and use both internal and external data to identify lucrative opportunities to improve the existing
route network as well as add to our ever-growing list of destinations
Work collaboratively with other facets of the company such as Revenue Management and Sales to develop analyses and
forecasts to advance our network in this dynamic business
Maintain reports that contribute to our understanding of our successes and where improvements can be made that align
with our commercial goals and drive results
Garner support for new initiatives that reshape and rethink how our network functions and interacts with the rest of the
airline
Identify opportunities to create efficiencies with asset deployment and satisfy the requirements of other groups in the
organization
Focus on constructing a future-oriented airline that caters to the travel needs of our diverse customer base
Develops and
delivers data analyses, data visualization reports, presentations, and other documentation necessary to share capacity plans
with internal stakeholders at all levels of seniority

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience
- Bachelor’s degree or equivalent experience/training
- 1 year of related experience
Preferred Qualifications- Education & Prior Job Experience
- Advanced degree
- Experience in airline departments such as Network Planning, Revenue Management, or Financial Analysis
Skills, Licenses & Certifications
- Ability to analyze data to optimize financial outcomes and to solve problems in a constrained environment
- Skills in developing airline schedules in the AirVision Schedule Manager or in scheduling crews, aircraft maintenance in another software package
- Knowledge of airline scheduling, networks and air service demand patterns

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Associate Product Manager/ Sr Associate Product Manager, Technology Products (Fort Worth, TX, US)

Intro

Why you'll love this job

TThe Associate Product Manager, Technology Products is part of the Solutions Delivery team within the Cargo Division. This role is responsible for shaping product direction through rigorous discovery, market research, and trend analysis, translating company objectives into actionable, measurable initiatives. The role also involves driving procurement processes, identifying opportunities for improvement, and advocating for customer and team member experiences across the product journey.

What you'll do

•   Conduct product discovery, market research, competitive analysis, and trend forecasting to inform product direction.
•   Synthesize broad company objectives into concrete problems to solve with measurable success metrics.
•   Create and maintain an initiative source of truth document, including overview, stakeholder mapping, workstreams, and milestones
•   Communicate updates effectively through verbal, written, and visual storytelling (e.g., slide decks, process maps, and documentation).
•   Facilitate collaboration between product and non-product teams, ensuring alignment across stakeholders.
•   Partner with Technology Procurement to conduct RFIs and RFPs.
•   Identify and recommend investment areas based on research and business goals.
•   Track and measure the impact of strategic initiatives to support product management teams.
•   Proactively identify opportunities for improvement, bringing clarity and structure to ambiguous challenges.
•   Influence strategic direction of the product(s) or cross-product journey
•   Care for the customer or team member experience, considering upstream and downstream impacts
•   Regularly collect, analyze, and synthesize customer feedback from multiple channels

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

•   Bachelor’s degree in related field
•   3 years of applicable product management experience (i.e. Product Owner)
•   5 years of equivalent work experience

Preferred Qualifications- Education & Prior Job Experience

•   Master’s degree in a related field with 2+ years of work experience
•   Experience determining Product Market fit and defining a Go-to-Market strategy
•   Demonstrate familiarity with Agile Product Management tools

Skills, Licenses & Certifications

•   Relevant certifications in Product Management/Product Delivery field
•   Has strong knowledge/expertise of product domain including the business model, constraints, regulations, user experiences, etc. 
•   Recommended Scrum certification

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Product Owner/Sr Product Owner, Technology Products (Fort Worth, TX, US)

Intro

Why you'll love this job

The Product Owner / Sr. Product Owner is a key member of the Crew Planning Products team, responsible for understanding business needs and translating them into meaningful product outcomes for critical crew planning products. This role partners closely with product subject‑matter experts and technology teams to continuously discover opportunities, validate assumptions and prioritize the backlog, while gaining a unique end‑to‑end view of the Crew Planning ecosystem and how decisions impact the broader American Airlines operation.

What you'll do

Contributes to the cocreation of Product Vision and Product Strategy tied to Portfolio goals
Utilizes technical knowledge such as A/B testing, product architecture, continuous deployment process, DevOps practices, data models and analytics, querying languages, tools supporting automation/metrics and other technologies in support of the products/services owned
Communicates regularly on OKRs, product roadmap, planned development, upcoming releases, and areas requiring leadership’s attention
Coordinates with other Product team members to manage product dependencies and increments of value
Performs continuous product discovery and offers valuable solutions that align to Product OKRs
Understands the budgetary implications, related organizational constraints in factoring areas of focus
Uses data to define baselines, measure outcomes, share insights, order backlog items, etc.
Conducts competitive benchmarking, presents new technologies/solutions, identifies unmet/underserved need
Defines and maintains a healthy backlog, operating consistently in adopting organizational standards and presents the backlog items with squads and external team members
Seeks input from product, process and technology areas and balances time-sensitive improvements needed for maintaining both technical and product health
Collaborates with various internal team members (i.e. UX, Technology, Vendors, Risk, Compliance, Security
Influences leaders, squads and peers on product strategy, roadmap items, OKRs and upcoming releases
Practices agility in discovering and delivering value continuously

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in related field plus 3 years of experience in Product Management/ Delivery (ex: product analyst, user researcher, product owner, etc.) or 5 years of relevant work experience

Preferred Qualifications- Education & Prior Job Experience

Experience determining Product Market fit and defining a Go-to-Market strategy
Demonstrate familiarity with Agile Product Management tools

Skills, Licenses & Certifications

Relevant certifications in Product Management/Product Delivery field
Has strong knowledge/expertise of product domain including the business model, constraints, regulations, user experiences, etc.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Business Partner Operations Project Manager (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Customer Planning Team within the Airport Operations Division
In conjunction with station management and other operating groups, this position is responsible for coordinating all phases of domestic and/ or international projects, including new and seasonal station openings, new aircraft types entering stations for the first time, terminal moves, small scale back office refresh projects and other ad hoc projects as directed. Also responsible for ensuring that projects are completed on time and on budget. Project management includes requirements definition, business case development, status reporting and implementation.

What you'll do

Coordinates business partner transitions
Plans, directs and coordinates activities for multiple projects in a fast paced environment
Works with station leadership to coordinate all aspects of Business Partner performance projects
Supports station leadership by communicating and ensuring project timelines and budgets are met
Conducts project meetings, completes project tracking / analysis and reports issues and risks to leadership and business owners
Coordinates closely with various departments including Procurement, Legal, HR, Corporate Real Estate, Government Affairs, Tech Ops, Security, In-Flight, IT and Finance
Anticipates problems, identifies issues and drives resolution to challenges that may impact project completion or timeline
Conducts airport site visits to assess conditions, infrastructure and customer journey
Assist in preparation of business case justifications for resources required to complete projects
Coordinates with Finance to accrue for expected project costs

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree or equivalent experience/training
3 years of airline experience
Familiarity with airport operations

Preferred Qualifications- Education & Prior Job Experience

Project Management certification
Experience managing Business Partner performance

Skills, Licenses & Certifications

Strong quantitative, analytical and problem-solving skills as well as excellent organizational abilities
Ability to build consensus among workgroups on necessary changes
Strong work ethic that independently drives results
Knowledge of corporate policies and operational processes and procedures
Ability to work well within a team environment
An interest in or passion for continuous improvement

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, AACU Lending Solutions (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is within the American Airlines Credit Union. The role is responsible for setting the vision and executing the strategy for the Lending Solutions team, with primary focus on consumer loan product origination via phone and online channels, and directing outbound outreach efforts to support loan growth and member engagement.

What you'll do

Lead the Lending Solutions team by designing, executing and supporting best practices that consistently achieve articulated time, service, quality, productivity, sales, and customer satisfaction targets
Provide guidance to team members to ensure quality and timeliness of consumer loan production
Act as frontline lending representative with various departments regarding changes to any product, policy, procedure, or promotion and effectively communicate all changes to appropriate frontline personnel
Ensure team participation in ancillary product sales
Act as liaison between Lending Solutions and Branch Lending leadership (Regional Directors) to ensure streamlined, consistent, and positive member experience across all channels
Ensure continued effectiveness of current outbound outreach programs, and evaluate and develop new outreach efforts as needed to support organizational initiatives around loan growth and member engagement
Review and analyze reports, records, and directives to obtain data required for planning and improving departmental activities
Assign or delegate responsibility for specified work or functional activities, providing work directions, problem resolution, and set deadlines to ensure timely completion of work
Perform other duties as assigned
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is compliant with all applicable laws and regulations, including, but not limited to, the Bank Secrecy Act. .

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED
Minimum of five years of work experience relevant to the nature of the described job duties
A Bachelors’ degree may be considered in lieu of two years of the required work experience

Preferred Qualifications- Education & Prior Job Experience

Bachelor’s degree in Business Administration or related field
Previous supervisory experience
Experience leading and/or working in a call center environment
Consumer underwriting experience

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Ability to understand AAFCU’s culture, vision and mission and be able to integrate them into departmental standards
Ability to demonstrate superior proven people management and employee engagement skills, to include directing, coaching, counseling and motivating staff that translates into team and organizational success in providing first-class support in each member encounter
Ability to lead management, non-management and contract personnel and appropriately execute budgetary responsibilities within span of control
Ability to demonstrate excellent verbal and written communication skills, with the ability present information effectively to all levels of Credit Union staff and members
Ability to collaborate successfully with people of varying backgrounds and levels and secure inter- and intra-departmental and external cooperation and buy-in
Ability to apply knowledge and experience to long term tactical projects within and outside core work group
Ability to recommend and implement strategic initiatives within the organization
Ability to work varying schedules, including evenings and weekends
Ability to travel overnight
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Director, Marketing Communications (Fort Worth, TX, US)

Intro

Why you'll love this job

The Director, Global Marketing leads a team of subject matter experts responsible for developing and executing channel-specific global strategies and plans. This leader will not only optimize execution to engage customers and drive business results but is also tasked with proactively evolving and advancing marketing channels effectively.

What you'll do

Leads global paid media strategy, planning, execution and measurement across all media channels to drive the business including, but not limited to flight revenue, AAdvantage acquisition and engagement, and AAdvantage credit card engagement.
Advances ad and marketing technology to better track, measure and optimize media and business results.
Leads social media, both organic and paid, to communicate corporate messaging, to drive customer engagement, and to connect with American team members.
Leads influencer programs to authentically promote American’s network, AAdvantage program and customer experience through innovative ROI approaches
Own and direct the email marketing program, leading the team, guiding strategy development, and overseeing execution via the ESP platform to drive customer engagement, flight revenue, and AAdvantage redemption.
Manages email segmentation, personalization, and automation.
Analyzes email performance metrics, and optimizes email campaigns.
Leads the development of omnichannel performance marketing campaigns across paid, social, influencer and owned channels to drive the business.
Manages agencies supporting paid media, social, influencers, analytics, and email.
Collaborates with Marketing Strategy and Global Engagement teams to develop channel strategies and initiatives that deliver business objectives.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Demonstrates the highest standards of personal ethics and integrity
Bachelor’s degree in related field or equivalent experience; Advanced degree preferred
7 years of experience in leadership roles, as well as a demonstrated track record of progression
7 years of experience in marketing, with at least 5 years in paid media, social media, influencer marketing and email management.
7 years of experience managing and directing external marketing agencies, including developing scopes of work, budgets, performance metrics, and leading agency selection processes.

Skills, Licenses & Certifications

Passion for innovation, speed to market, and team-based solution development, with a proven track record of customer focused initiatives and revenue generation
Airline or travel industry experience preferred
Extensive copy-writing, brand development, and marketing experience preferred
Ability to identify and implement creative and innovative solutions to complex problems
Ability to think strategically, negotiate skillfully, digest complex details, and use sound judgment and initiative in making decisions
Ability to build consensus and influence others through outstanding interpersonal skills, collaboration, and negotiation skills
Impeccable project planning and organizational skills, with ability to effectively and simultaneously manage multiple large projects within tight deadlines and maintain attention to detail
Excellent verbal and written communication skills, with ability to effectively and clearly communicate a strategic and tactical vision to all levels within the organization, as well as with external agencies and business partners
Excellent presentation skills, with ability to handle complex topics comfortably
Strong analytical skills, with demonstrated ability to analyze data and make sound recommendations
Demonstrated ability to work with the leadership team to identify, plan, and execute strategic initiatives
Demonstrated ability to be highly collaborative, form consensus, build relationships, and work productively with a broad range of experienced professionals throughout the company
Demonstrated ability to assess opportunities, structure solutions, and effectively execute project plans to meet goals
Demonstrated ability to lead and manage multiple large scale projects on an ongoing basis and adjust priorities, as necessary, to meet shifting deadlines in a dynamic work environment
Ability to thrive in a fast-paced, changing, and complex environment
Believes in and promotes the American Airlines five leadership attributes:
- Caring – We care about all team members
- Collaboration – We succeed as a team
- Development – We build future leaders
- Results – We drive to be the best
- Future – We continually challenge the status quo

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Engineer (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Reliability Engineering Team within the Technical Operations Division. This team helps troubleshoot and resolve operational issues on transport category aircraft. This position will be responsible for Engineering support on various aircraft systems and improving associated reliability through project management.

What you'll do

Engineer L2

Keeps informed of day-to-day airline operations involving field of responsibility
Assesses daily priorities in accordance with airline/departmental objectives and management directives
Investigates aircraft/component problems which may cause aircraft delays or cancellations, substantial expenditures in manpower or materials, or interruptions in maintenance operations, and determines appropriate corrective actions
Provides Engineering support as required for disposition of discrepant conditions affecting aircraft or components in order to restore serviceable status
Responds to requests from Maintenance and other airline departments when technical assistance is required to support projects or resolve problems
Develops action plans for fleet/multi-fleet and/or component engineering projects and pursues final dispositions according to assessed priorities
Coordinates with other airline departments, as required, to provide for effective and efficient implementation of engineering dispositions
Prepares Engineering documents to implement technical dispositions by providing customized procedures for repairs, modifications, inspections or other maintenance actions which provide benefits in accordance with airline/departmental objectives and management directives
Maintains knowledge of current and pending regulations, which affect areas of responsibility and ensures that all Engineering actions maintain compliance with applicable regulatory requirements
Utilizes available resources to continually increase levels of technical expertise and practical experience
May work irregular hours and shift schedules; may travel

Engineer L3
Please see Engineer L2 essential job functions. This position additionally performs the following:

Coordinates with manufacturers and regulatory authorities, as required, and ensures that Engineering dispositions are properly substantiated in accordance with applicable regulations and Company manuals
Develops customized procedures and special criteria for repairs, modifications, inspections, servicing and other maintenance actions which are not adequately addressed in existing manuals
Strives to improve communications skills, time management and other personal qualities pertinent to maximum effectiveness and efficiency in performing assigned duties

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Engineering required
2 years of related experience

Preferred Qualifications- Education & Prior Job Experience

3-6 years experience as an engineer with aircraft systems or related experience
Experience authoring, revising, and creating Engineering Orders (EOs), Maintenance Evaluation Team (MET) Projects, and Engineering Authorizations (EAs)
Knowledge of CFRs, maintenance programs, WDM, AMM, IPC, TSM and CMM
Experience in analytics and root cause analysis

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Excellent analytical, technical writing, problem solving, communication, planning and organizational skills
Ability to work under pressure
Must be self-motivated and disciplined in their work ethics
Basic computer programming

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Investigator, Air Safety (Fort Worth, TX, US)

Intro

Why you'll love this job

The Investigator/Sr Investigator, Air Safety reports to the Manager, Safety Investigations and functions as a member of the Safety Investigations Team. In that capacity, the Investigator/Sr Investigator, Air Safety will back up the Safety Investigations team leadership for all and NTSB on call duties.

What you'll do

Reviews operational reports to identify incidents and irregularities requiring follow-up investigation.
Conducts internal and external investigations and analysis of operational events and provides investigative analysis and responses to internal AA departments, as well as the NTSB, FAA, and other agencies, as applicable.
Assists the ASAP programs with investigations, irregularities and trends identified through the programs and provide briefings to the ASAP ERC of investigative findings and recommendations.
Produces, presents, and tracks safety investigation team analysis reports and corrective action plans to diverse audiences
Identifies trends and Safety concerns arising from the ASAP program.
Interfaces with other departments as necessary for research or information sharing purposes.
Administrates the Safety Go-Team including training, inventory, and execution of responsibilities assigned by the Safety Investigations team leadership as well as the Emergency Planning and Response Safety Departmental Resource Guide.
Assists the American Airlines Party Coordinator during NTSB and other regulatory entities during domestic and/or international investigations.
Must be able to travel worldwide on short notice and serve in a 24/7 on-call status.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Aviation Safety, Engineering, or equivalent experience
3 years of related experience

Preferred Qualifications- Education & Prior Job Experience

Completion of an accredited training course in safety that includes accident investigation procedures and techniques
4 years of related experience

Skills, Licenses & Certifications

Commercial Pilot, Dispatcher, and/or A&P certificate
Must posses and maintain a valid US passport
Understanding of the operational departments of a Part 121 major air carrier, including Flight Operations, Technical Operations, Flight Service, Airport Customer Service, and Emergency Response
Understanding of the role of an aviation safety department at a Part 121 major air carrier
Possess a detailed understanding of NTSB accident/incident investigation procedures and techniques
Ability to efficiently and effectively investigate major air carrier accidents and incidents
Ability to write clear and concise technical reports and articles
Ability to work effectively with fellow employees as well as outside agencies and organization
Ability to maintain confidentiality of proprietary and sensitive information
Must be skilled in the use of MS Office (with advanced skills in Excel and PowerPoint), SABRE, CERS, and WBAT, Tableau or similar complex database system
Well-organized and able to prioritize tasks and manage crisis situations
Must possess strong interpersonal skills with the ability to work both independently and as a team member
Must possess outstanding decision-making abilities, organizational skills, and ability to handle multiple projects simultaneously
Knowledge of Microsoft Office to include the use of common database, presentation and word processing software

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Maintenance Publications (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Maintenance Publications (Mx Pubs) Team within Fleet Engineering and the Integrated Operations Division.
Responsible for managing a technical organization with tactical and strategic decision making to support the maintenance publications activities of the airline. This job is also responsible for managing efforts to continuously improve the products and processes of the organization.

What you'll do

Supports the strategic direction of the Senior Manager of Technical Publications for the organization and manages the methods to achieve it
Manage MXP Pubs supervisors, analysts and specialists in order to implement department requirements
Ensure compliance with American Airlines policy and programs
Manage Mx Pubs Internal Manuals and Manuals Standards teams and processes
Manage Mx Pubs Engine, CMM, and Engineering Library teams and processes
Lead the effort in development of a new internal manual revision process
Track projects, assign tasks, develop timelines, and perform risk analysis
Hold vendors and stakeholder departments accountable for deliverables and report project status to management
Train and mentor Maintenance Publications team members
Develop and track departmental performance metrics
Ensure projects are on track and provide regular updates on commitments made to customers
Implement compliance actions for Airworthiness Directives (ADs) as needed
Stay informed on all issue/projects related to Maintenance Publications systems
Represent American Airlines at industry meetings
Coordinate requests from Production and other work groups for program changes

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

Bachelor's degree in related field or equivalent industry experience
5 years airline experience
Previous project management or management experience
Excellent verbal and written communication skills
Ability to interact effectively with various organizational groups (mechanics, multiple management levels, FAA, etc.)
Ability to effectively lead a remote team across multiple stations
Ability to travel and visit team members located in TUL and PHX
Ability to provide off hour, weekend, and holiday support as needed
Demonstrated knowledge of:
- Airline publications systems, policies and procedures
- Airline operations, Engineering and Quality business processes
AA Safety Management System and Risk Management Worksheet
AA Continuous Airworthiness Maintenance Program (CAMP)
Airline publications systems, policies and procedures
Airworthiness Directives, FARs, FAA policies and STCs
Original Equipment Manufacturer documentation (Engine Manuals, CMM, etc)

Preferred Qualifications - Education & Prior Job Experience

Bachelor’s Degree in Engineering from an accredited college or university
5 years of experience in leadership role
Thorough understanding of AA Policies and Procedures
Previous Maintenance Programs and Publications or Engineering experience & Quality experience
Experience with existing airline or aerospace technical data content management systems or other products (Flatirons, Boeing Toolbox, AirnavX, etc.)
Experience leading represented employees
Experience working effectively with regulators
Experience interacting with the FAA
A&P License

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Outlook, Excel, etc.
Demonstrated ability to manage major projects on schedule
Demonstrated analytical, technical writing, problem solving, communication, planning and organizational skills
Demonstrated skills in employee development
Experience with existing airline or aerospace technical data content management systems or other products (Flatirons, Boeing Toolbox, AirnavX, etc.)
Knowledge of and experience with airline forecast and planning systems
Ability to work under pressure
Must be self-motivated and disciplined in their work ethics

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Project Manager/Sr Project Manager, Technical Operations (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Technical Operations Team within the Integrated Operations Division.
Responsible for managing project expectations, driving on time deliverables within designated parameters, and leading a group of cross-functional project partner teams to deliver each project goal expeditiously.

What you'll do

Manages, plans, coordinates, and leads all aspects of interdisciplinary projects, including: but not limited to, Technical Operations Engineering, Records, Supply Chain, and Maintenance
Works independently as a Project Manager for the development, design, and implementation of processes and procedures.
Holds a crucial role collaborating within Technical Operations, to affect the success per the project goals.
Establishes project plans that consist of project goals, scope, timeline, milestones, tasks, communication strategies, and deliverable schedules.
Monitors, tracks and facilitates all fleets projects to ensure production readiness quality
Prioritizes project planning work for effective risk and change management
Interface with multiple systems to manage daily deliverables and task execution
Acts as SME for any questions or issues in the project process and/or technical work details
Acts as a project leader, driving project progress, leading teamwork, and supporting the project team members to succeed in their roles and responsibilities
Collaborate in a diversified and cross-functional team environment (Compliance, Finance, Engineering, AD/ECO planning, Material/Tooling Planning, AD/CFR, Stores, Records, other Tech Ops organizations, etc.)

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's Degree in Business, Planning, Project Management or equivalent work experience/training
3+ years of experience as a Project Manager, or in management roles in aviation maintenance, engineering, and planning capacity

Preferred Qualifications- Education & Prior Job Experience

Aviation experience
Project Management certification
Previous supervisory experience and knowledge of AA budgeting, policies, and procedures

Skills, Licenses & Certifications

Proven self-starter, with a positive attitude and a high learning capacity
Ability to communicate effectively both verbally and written with all levels within the organization
Ability to develop project plan, quality control goals as well as lessons learning opportunities
Problem resolution ability with a high degree of motivation, thoroughness, integrity, and reliability
Proven reliable Project Management skills, experience managing scope, technical details, schedules, and budgets in a project environment
Ability to think "outside the box" and leverage data responsibilities to help drive performance improvements
Knowledge of Microsoft Office to include Word, Excel, Outlook, SharePoint, MS Teams, etc.
Strong people management skills, must have "can do" attitude in serving our team and the business mission with pride
Capable to challenge the status quo and asking common sense questions
Ability to manage multiple tasks while dealing with disruptions and change

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Operations Change Management (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Integrated Operations Center (IOC) Planning and Execution Team within the Operations Division.
Responsible for ensuring change initiatives meet objectives on time and on budget by increasing employee adoption and usage. Primarily responsible for assisting in creating and implementing change management strategies and plans that maximize team member adoption and usage.

What you'll do

Applies change management process and tools to create a strategy to support adoption of the changes required by a project or initiative
Conducts impact analyses, assesses change readiness and identify key stakeholders
Supports the execution of plans by training, communications and change management teams
Continuously develops knowledge of business processes to assist in identifying when changes in systems, processes or software applications should be initiated
Supports the design, development, delivery of communications
Provides input, document requirements and supports the design of training programs
Completes change management assessment
Identifies, analyzes and prepares risk mitigation tactics
Identifies and manages anticipated barriers to change
Supports the creation of actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan
Supports organizational design and definition of roles and responsibilities
Coordinates efforts with other specialists
Integrates change management activities into project plan
Evaluates and ensures user readiness
Tracks and reports issues
Defines and measures success metrics and monitors change progress
Supports change management at the organizational level

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree or equivalent experience/training
3 years of experience in Organizational Change Management
Experience with large-scale organizational change efforts
Experience working with outside vendors and budgets
Experience preparing executive-level presentations
Experience in data gathering and analysis
Experience and knowledge of change management principles, methodologies and tools
Familiarity with project management approaches, tools and phases of the project lifecycle

Preferred Qualifications- Education & Prior Job Experience

Master's degree
Change management certification or designation
Experience designing and implementing large scale training programs

Skills, Licenses & Certifications

Knowledge of MicroSoft Office to include Word, Excel, Outlook and PowerPoint
Excellent active listening skills
Flexible and adaptable with ability to work in ambiguous situations
Organized with a natural inclination for planning strategy and tactics
Problem solving and root cause identification skills
Team player and able to work collaboratively with and through others

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Customs (trade compliance) (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Customs Team within the Integrated Operations Division.
Responsible for being the subject matter expert for customs and trade issues involving regulatory activity.

What you'll do

Performs day to day entry analysis to ensure American Airlines (AA) meets Customs and Border Protection’s (CBP’s) Importer Self-Assessment (ISA) requirements which is governed by the Code of Federal Regulations CFR 19
Performs daily Harmonized Tariff Schedule (HTS) classifications for AA Trade Operations.
Interfaces with all internal and external departments who import and export products, internal and external legal departments, CBP, and custom brokers
Determines classifications, researches CBP rulings and Explanatory Notes
Identifies and addresses all Government Agency regulation requirements for imported merchandise (ie. FDA/FCC/EPA/ETC)
Updates and maintains AA’s Customs Manuals and Broker SOPs.
Performs pre and post entry audits and makes corrections when required
Responds to inquiries from CBP and Other Government Agencies
Responds to inquiries from Customs Brokers and resolve problems with import shipments
Ensures all Importer Security Filings (ISF) for inbound ocean freight are submitted by the customs broker accurately and timely
Educates and trains internal customers on importing requirements

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

3+ years trade compliance experience in working with the HTSUS and CFR19
Experience in supply chain, logistics, hazardous materials, in-flight products or aviation maintenance
Extensive classification experience with the use of the General Rules of Interpretation (GRI) and Harmonized tariff schedule, CBP rulings and explanatory notes to determine HTS numbers

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, Access, Outlook, etc.
United States Customs Brokers License
Knowledge of ISA, C-TPAT, ACE, Civil Aircraft, duty drawback, NAFTA and other special programs
Excellent analytical and problem solving skills, follow-up and follow-through skills
Knowledge of SABRE, SCEPTRE, DECS, IMS, AAPICS, SAP and IPayables
Abililty to self-start with a high sense of urgency, strong organizational skills and ability to multi-task with a high volume of work
Strong work ethic and highest level of integrity

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Lost Time and Attendance (Fort Worth, TX, US)

Intro

Why you'll love this job

As Manager, Lost Time and Attendance, you will help lead and execute our centralized attendance strategy for Airports, Contact Centers, and Inflight Dining Operations, driving process and efficiency improvements that strengthen workforce reliability and elevate customer service. Develop structured processes that leverage AI and automation to equip frontline attendance managers to maximize their impact on lost time results. Ensure scalable processes and team member development, shaping the future of operations administration at American Airlines through collaboration, best practices, and forward-thinking solutions.

What you'll do

• Leads a team responsible for attendance management in airports and contact centers through engagement with frontline team members and collaboration with local leadership and other stakeholders
• Leverage AI tools and automation to efficiently develop targeted and scalable strategies, focusing human expertise on the highest impact attendance cases
• Analyze lost time drivers and trends, and translate insights into actionable strategies that reduce operational disruption and labor costs
• Engage with data and analytics teams to enable timely, consistent, and insightful reporting at a local and system level
• Lead change management efforts to drive adoption of new tools, processes, and reporting capabilities across geographically distributed teams
• Develop processes and tools to standardize and optimize workflows for attendance management teams across the system
• Ensure effective and efficient support for Leave of Absence processes, including team member education and follow-up, understanding of leave conditions and procedures, and consistent return to work practices
• Partner with Absence Management team and other stakeholders to enhance and evolve Leave of Absence systems and processes
• Engage with product owners and IT to optimize the utility of the Attendance and Performance System (APS)
• Guide training resources and expertise to prioritize education and reinforcement of attendance culture and policies, and to develop attendance manager skillsets and interactions
• Drive focus and prioritization of other projects or initiatives that will improve overall efficiency and results

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree in relevant field or equivalent experience/training
• 5 years proven experience in a leadership/management role or relevant experience
• Experience with process improvement in operations and/or production environments

Preferred Qualifications- Education & Prior Job Experience

• Demonstrates curiosity and experience in leveraging AI to drive process efficiency and effectiveness
• Experience leading attendance or workforce initiatives across large, distributed, or multi site operations (e.g., airports, contact centers, field operations)
• Experience operating within unionized or highly regulated environments, including interpretation of attendance, leave, and disciplinary provisions
• Experience driving behavior change through leader coaching, education, and reinforcement rather than policy enforcement alone
• Leadership experience in workforce management, attendance programs, or operational environments
• Experience working with a contract labor group

Skills, Licenses & Certifications

• Strong leadership skills including excellent communication, coaching, and conflict resolution
• Demonstrates experience and proficiency in leveraging AI to drive process efficiency and effectiveness
• Proficiency in data visualization or project management tools (e.g., Tableau, Power BI, Power Automate, Asana)
• Critical thinking and decision-making abilities
• Demonstrated ability to interpret data, identify root causes, and influence leaders through data driven insights and storytelling
• Strong presentation skills including Microsoft Powerpoint
• Ability to lead change and implement scalable solutions in dynamic environments
• Ability to utilize database/reporting tools to prepare reports for analysis and management review
• Ability to work effectively under pressure, manage multiple assignments and shift priorities as required, within a fast-paced, dynamic work environment
• Knowledge of the applicable workforce collective bargaining agreements, for CWA / IBT and TWU / IAM
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
• Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
• Must pass a background reference check and criminal fingerprint check

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Analyst, Workforce Administration (Fort Worth, TX, US)

Intro

Why you'll love this job

You will be part of a strong team that truly drives change for the airline.
You will work cross-functionally with all groups within Technical Operations, including Line Maintenance, Base Maintenance, Stores, Facilities, Ground Support Equipment, Workforce Administration, and the Workbrain Center.
Very dynamic role that will drive you to explore the Workforce Admin world in search of continuous improvement and lead the way to a world-class customer experience. You will work closely with business partners to ensure American is always one step ahead of a quickly evolving industry.

What you'll do

Conducts statistical and trend analyses to forecast WFA key metrics to accurately develop staffing models that ensure all stations can support the fluctuating demand of work.
Partnering closely with Finance, Technical Operations, and Regional Workforce Administration on budget, forecast processes, and strategic initiatives to support future vision of the department.
Performs data-driven analyses to assess the impact of efficiency improvements and strategic initiatives.
Evaluates existing business processes and analyzes/recommends solutions to increase work efficiency, operational performance and customer experience through technology, business process improvements and staffing adjustments.
Builds relationships with business owners at all levels within Technical Operations and develops action plans to overcome business challenges.
Creates presentations and frequently interacts with and presents to senior and executive leadership.
Works on other special projects as assigned, which include cross-utilization within the department or with other departments.
Utilize statistical analysis, predictive modeling or other analytical methods to analyze data and develop practical solutions to business problems, while maintaining clear communication across teams, and ensuring cross-functional actions are completed
Perform validation of models to ensure adequacy, define data requirements, and gather and validate information, applying judgement and statistical tests
Ensure that the entire Workforce Administration organization has the appropriate level of tool knowledge and that we are prepared for the future.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in relevant field or equivalent experience/training
Minimum 3 years of related work experience, or Master’s degree in a related field
Intermediate to advanced skills in Excel, Power BI, Tableau, and Microsoft Office

Preferred Qualifications- Education & Prior Job Experience

Master's degree
Advanced knowledge of data analysis tools including Excel, Power BI, Tableau, SQL, and SAS
Knowledge of American's financial budget and forecast process a plus, but not necessary

Skills, Licenses & Certifications

Strategic mindset with a demonstrated aptitude for understanding the business, working with data, and solving problems creatively
Eager to solve complex problems and puzzles in a constrained and dynamic environment
Ability to leverage understanding of the airline business and goals to draw insights, drive results, and create innovative solutions
Ability to perform in cross-functional groups with minimal supervision to drive outcomes which benefit the entire airline
Highly conceptual thinker that excels at thinking outside-the-box
Ability to function in a high volume, multi-project, and sometimes ambiguous environment
Ability to identify opportunities for improvement as well as proven success driving change through strategic initiatives.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst, Global Reservations - Workforce Operations (Fort Worth, TX, US)

Intro

Why you'll love this job

This role is part of the Customer and Operations Excellence organization, where you’ll combine data-driven decision-making with AI-powered tools to optimize workforce operations. You’ll be responsible for analyzing and managing daily and real-time workload requirements, leveraging predictive analytics and automation to forecast call volumes, handle time trends, and improve scheduling accuracy. You’ll collaborate on AI-enabled workforce optimization projects, using advanced technologies to streamline processes and enhance operational efficiency.

What you'll do

• Create, maintain, and update daily, weekly, and monthly department reports using advanced analytics tools
• Analyze agent schedules and real-time staffing requirements, applying predictive analytics for optimization
• Develop and manage data logs and spreadsheets for reservations and performance metrics
• Assess and record overtime, vacation, and voluntary time-off (VTO) using automated tracking systems
• Update skill levels in Genesys and integrate AI-driven routing strategies
• Provides support for Home-Based Representatives
• Administers holiday bid, part-time extensions
• Answers incoming phone calls to Workforce
• Assists team members face to face at the Workforce window
• Complete operational and ad-hoc reports, incorporating AI-generated insights for decision-making
• Maintain local operational files via TeamSite and ensure data integrity
• Collaborate on AI-enabled workforce optimization projects and process automation initiatives
• Assist with other duties and responsibilities as needed, including ad-hoc reporting and analytics

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent experience/training

Preferred Qualifications- Education & Prior Job Experience

Knowledge of E-Workforce and SABRE
Reservations experience
Current or previous Analyst experience
Strong mathematical skills

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Knowledge of statistics
Knowledge of relational data bases and applications
Strong analytical skill set
Excellent customer service skills
Excellent job performance
Excellent satisfactory attendance
Ability to work 24/7/365
Ability to work well under stressful situations
Ability to handle multiple assignments, changing priorities with minimal supervision

Language/Communication Skills

Ability to effectively communicate both verbally and written with all levels within the organization
Physical ability necessary to safely and successfully perform the essential functions of the position, with or without any legally required reasonable accommodations that do not pose an undue hardship. Note: If the Company has reason to question an employee’s physical ability to safely and/or successfully perform the position’s essential job functions, the HR team generally will engage in an interactive process to determine whether a reasonable accommodation is appropriate. HR (working with the operation) ordinarily first speaks with the team member directly and they mutually identify the physical demands of the job that are or may be impacted by the employee’s obvious or known condition. Then, if necessary, HR would request medical documentation from the team member’s treating physician or others to confirm the employee’s ability to perform those essential job functions safely and successfully.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Competencies

Caring

Collaboration

Development

Results

Future

Team Lead, HRIS (Fort Worth, TX, US)

Intro

Why you'll love this job

The Team Lead, HRIS is part of the HR Technology and Data Management team within the People division. You’ll lead the HRIS SuccessFactors administration team at American Airlines, setting best practices and ensuring optimal system performance. In this role, you’ll guide and develop team members while driving excellence in Employee Central and onboarding functionality. Your leadership will shape HR technology standards and influence how core HR processes operate across the organization.

What you'll do

Manage, mentor, and provide guidance to HRIS administrators; overseeing daily tasks and ensuring high-quality deliverables.
Drive best practices across HRIS admin team including documentation, change management and testing.
Configure, maintain, troubleshoot, and enhance various SuccessFactors modules (like Recruiting, Onboarding, Employee Central).
Design and implement forms and workflows, manage data models, create reports, and handle system configurations.
Drive continuous improvement initiatives for HRIS processes and workflows.

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

Bachelor’s degree in Human Resources, Information Systems, Business Administration, or related field.
4 years of experience in HRIS administration, with at least 2 years in a leadership or supervisory role.

Preferred Qualifications - Education & Prior Job Experience

Experience in a large, complex organization.
Advanced knowledge of HR processes and compliance requirements.
Familiarity with integrations between SuccessFactors and other enterprise systems.

Skills, Licenses & Certifications

SuccessFactors certification in Employee Central and/or Recruiting/Onboarding preferred.
Hands-on experience with SuccessFactors Employee Central and Recruiting/Onboarding modules.
Strong proficiency in HRIS configuration and troubleshooting.
Excellent interpersonal and leadership skills.
Ability to manage multiple priorities in a fast-paced environment.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

Associate Analyst, IT Cybersecurity Incident Response (Fort Worth, TX, US)

Intro

Why you'll love this job

This role is part of the TechOps Device & Application Technologies (DAT) organization supporting the Aviation ANSP program.
You will work closely with American Airlines Cybersecurity teams, ensuring that DAT‑supported applications and endpoints meet security, logging, and compliance expectations.
You’ll play a crucial part in maintaining accurate asset inventories, supporting log ingestion, enabling vulnerability remediation, and ensuring operational documentation and compliance readiness.

What you'll do

Ensure all DAT‑supported endpoints and applications are accurately inventoried and mapped for logging, monitoring, and vulnerability analysis
Maintain alignment between asset inventories and Cybersecurity tools; investigate and resolve discrepancies
Configure, validate, and troubleshoot log sources from Windows, Linux, and application platforms to ensure successful ingestion into enterprise SIEM tooling
Perform daily SIEM reporting to identify log ingestion gaps and coordinate fixes with application and system owners
Analyze log data to identify security‑relevant events and collaborate with Cybersecurity Incident Response Engineering on appropriate alerting requirements
Review vulnerability scan outputs and partner with system/app owners to track, resolve, and verify remediation
Work with Cybersecurity teams to ensure asset groups, tagging, and scanning coverage remain accurate
Identify recurring issues or process gaps and recommend improvements to strengthen security posture
Maintain security and operational runbooks, architectural documentation, ownership details, and dependency maps for DAT applications
Ensure documentation meets internal standards and supports FAA, ANSP, and internal audit requirements.
Track changes within application environments to keep all documentation current and accessible
Support the development of automated solutions to improve adherence to operational procedures and reliable recordkeeping
Work closely with Cybersecurity, application owners, engineers, and infrastructure teams to ensure end‑to‑end alignment across asset, logging, vulnerability, and compliance workflows
Participate in working sessions with ANSP Cybersecurity teams to support ongoing enhancements and new control requirements

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School Diploma
1 year of Information Security experience

Preferred Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
3 years of Information Technology experience
Experience working with enterprise monitoring, logging, or vulnerability management tools
Exposure to cybersecurity principles, SIEM, CMDB/asset systems, or compliance processes

Skills, Licenses & Certifications

PowerShell, BASH, Python
Foundational security certifications (Security+, CySA+, GSEC, or similar) are a plus but not required
Experience supporting IT services across multiple platforms (Windows, Linux, application servers)
Strong analytical and troubleshooting skills with the ability to diagnose issues and recommend solutions
Ability to work independently, manage time effectively, and adapt to rapidly changing priorities
Strong organizational skills and ability to maintain detailed documentation
Ability to work in an environment driven by safety, reliability, and compliance
Exposure to low‑code automation or reporting tools (e.g., Power Automate, Power BI, or similar platforms) is a plus
Comfort working with structured data (tables, reports, dashboards) to support operational and compliance reporting
Ability to build and maintain effective relationships with team members, customers, and external groups, as well as working in a collaborative environment with geographically dispersed resources
Ability to thrive in a sense-of-urgency environment and leverage best practices

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Security Operations (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Security Operations Team within the Corporate Affairs Division.
Responsible for leading a dynamic team of Security Operations Specialists who staff a 24/7/365 security operations desk at our Integrated Operations Center (IOC).

What you'll do

Assesses emerging security and compliance challenges and operational risks, and provides appropriate guidance to protect global assets and stakeholders while ensuring compliance with relevant regulations. SECOPS is the primary American Airlines touch point with TSA in the daily management of both government and internal watch lists. Additionally, SECOPS Specialists manage routine current-day security incidents worldwide SECOPS is also the primary interface in resolving Customs and Border Protection (CBP) issues at our gateway locations
Schedules the staffing of the desk, interfacing with US Government agencies, supporting the on-duty IOC Director, and coordinating efforts within Corporate Security, Airport Services, and other operating departments. Other duties include publishing a Daily Intelligence Summary to key stakeholders, coordinating the movement of VIP customers, as well as the movements of foreign heads of state and their armed escorts
Operates in a high pressure, fast paced, and mission-critical environment with minimal supervision. The SECOPS Supervisor must be able to work any shift or portion of a shift, including nights, weekends, and holidays to support and train SECOPS Specialists. Superior communication skills, motivating leadership style, as well as expert knowledge of security specific and routine office applications are mandatory
Maintains a detailed knowledge of AA systems and applications including Sabre Res/DECS, FOS, QIK Check, AAPass, and Gate Reader and understand contingency and resolution measures for issues with those systems
Oversees Employee Central and AutoTA (time and attendance) administrative actions, and must be proficient in performing those duties
Evaluates employee performance and training to provide guidance and recognition
Evaluates incident and other security-related occurrences to provide recommendations for resolution
Develops employees for promotion and provide career guidance
Interprets regulatory security requirements and provide feedback for efficient implementation
Prepares reports and records on department activities
Initiates employee hire, promotion, discharge, or transfer as needed
Prepares training materials for all new hires as well as supervise on-the-job training
Maintains employee records and personnel files
Vets all American/Envoy employees against TSA watch list
Coordinates with all station Compliance Coordinators to maintain accurate list of contract employees doing security-related work on AA/Envoy's behalf
Develops and updates Security Operations policy and procedure manual as government and internal process change
Directs team and coordinates administrative or operational requirements

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
3 years previous operations experience

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Ability to demonstrate strong aptitude for problem solving
Ability to work irregular hours, including nights, weekends, and holidays
Ability to present work concisely
Skills in organization and planning
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Knowledge of company rules, regulations and conditions which may conflict with standard company procedures
Knowledge of AA systems including PSS, native Sabre, and FOS
Knowledge of passenger and crew security programs such as Secure Flight AQQ, APP and ESTA/ETA/CTA
Knowledge of TSA Aircraft Operator Standard Security Program (AOSSP) regulations
Ability to travel
Must fulfill TSA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Ability to perform complex mathematical calculations and statistical analyses

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Senior Treasury Analyst (Fort Worth, TX, US)

Intro

Why you'll love this job

This role is responsible for supporting global treasury operations, focusing on international cash management, foreign exchange (FX) risk analysis, and banking activities.
The position is part of the Transaction Banking & Treasury Services team and plays a key role in ensuring operational excellence and safeguarding company assets.

What you'll do

Assist with Foreign Exchange (FX) Risk Management and exposure analysis, by gathering and analyzing data for FX exposure reporting and quarterly financial disclosures
Assist in monitoring FX positions
Assist forecasting foreign currency inflows and outflows
Support weekly funding and repatriation processes and monitor adherence to target balances
Prepare and reconcile cash position reports and lead global FX trade execution
Manage global Letters of Credit and Surety Bond portfolio
Maintain banking documentation and Standard Settlement Instructions (SSIs).
Coordinate with banks on service implementations and ensure integration with the Treasury Management System (TMS)
Utilize TMS and ERP systems for transaction processing and reporting
Prepare daily, weekly, and monthly treasury reports for management review
Support the Global Banking function as needed, including opening and closing of international and domestic bank accounts
Other ad hoc exercises as assigned

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in Finance, Accounting, Economics, or related field
3+ years of experience in Corporate Treasury, Banking, or Finance

Skills, Licenses & Certifications

Familiarity with cash management, liquidity, and payment processes
Familiarity with Treasury Management Systems (GTreasury experience preferred)
Excellent analytical, organizational, and communication skills
Ability to work under pressure and manage multiple priorities

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, IT Cybersecurity Operations (Fort Worth, TX, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.

What you'll do

Work closely with senior leadership, project managers, and stakeholders to align cybersecurity initiatives with corporate objectives and ensure successful project delivery.
Clearly convey project risks and strategies to senior management and stakeholders, ensuring transparency and informed decision-making.
Ensure adherence to cybersecurity standards and regulations, providing regular reports on security practices and compliance to stakeholders.
Oversee the integration of physical security measures with cybersecurity protocols to ensure comprehensive protection and monitoring of our infrastructure.
Effectively coordinate resources and manage project progress, addressing issues and risks to ensure successful delivery.
Develop and implement strategies for secure communication protocols to protect sensitive data and ensure the integrity cybersecurity systems.
Oversee the operations of the SOC, ensuring it is equipped with the latest tools, technologies, and processes to effectively monitor and respond to security threats.
Communicate critical security operations risks, strategies, and incident statuses to executive leadership, and prepare detailed performance reports with insights on compliance, effectiveness, and KPIs.
Develop and implement strategies and governance frameworks for security operations, ensuring alignment with organizational goals and regulatory compliance.
Mentor a team of cybersecurity professionals within the security operations domain, fostering a culture of excellence and continuous improvement through targeted training and development opportunities.
Oversee and guide the planning, execution, and delivery of cybersecurity projects and initiatives, ensuring alignment with corporate objectives.
Design and execute advanced threat detection and incident response protocols, ensuring rapid identification, containment, and remediation of security incidents.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering, or a related technical discipline, or equivalent experience/training. Extensive job experience in cybersecurity management or a related field is required, with a proven track record of leadership and strategic oversight in cybersecurity initiatives
6+ years experience in cybersecurity management or a related field
3+ years experience in leadership and strategic oversight in cybersecurity initiatives

Preferred Qualifications- Education & Prior Job Experience

5+ years of experience in project management, with at least 3 years in a cybersecurity project management role.
Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or a related field; advanced degree preferred.
Experience with project management methodologies and tools (e.g., Agile, Waterfall, MS Project).

Skills, Licenses & Certifications

Ability to develop, update, and enforce comprehensive threat management security strategies and policies.
Capability to manage threat management security projects and initiatives, with experience working with various stakeholders, including IT, security teams, and regulatory bodies.
Expertise in planning, executing, and managing high-impact threat management security projects.
Knowledge of threat management security principles and practices for managing access control, communication protocols, and infrastructure protection.
Proficiency in ensuring compliance with threat management security standards and conducting risk assessments.
Relevant certifications including but not limited to CISSP, CISM, CISA, CompTIA Security+, ISO/IEC 27001 Lead Implementer, and Certified Information Systems Auditor (CISA).
Strong problem-solving and analytical skills to identify and address threat management-related security threats.
Strong verbal and written communication skills to effectively interact with technical and non-technical stakeholders.
Understanding of threat management security tools and technologies, such as secure communication protocols and monitoring systems

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Engineer/Sr Engineer, IT Software (Fort Worth, TX, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
The Software domain refers to the area within Information Technology that focuses on the development, deployment, management, and maintenance of software applications that support business processes and user needs. This includes development, application lifecycle management, requirement analysis, QA, security & compliance, and maintaining the applications and infrastructure.

What you'll do

Write, test, and document code, scripts, and processes following organizational standards
Solve technical problems and build impactful components/libraries
Deliver high-quality work and mentor junior engineers in technical skills
Conduct root cause analysis to address systemic issues and lead action plans
Design integrated systems that enable cross-functional teams to deliver value at scale, speed, and reliability
Manage technical debt and drive initiatives to eliminate it
Anticipate scaling, latency, and durability challenges, guiding teams in mitigation
Collaborate with security teams to implement secure practices early in development
Assess technical risks and implement prevention strategies
Evaluate squad delivery practices, recommend improvements, and drive change
Identify and eliminate duplication of effort, promoting reuse across teams
Measure team performance and support individual development
Explore emerging technologies, lead prototype development, and incorporate into architectural solutions
Utilizes high levels of technical expertise and extensive practical experience to disposition highly complex technical concerns
Collaborate with leaders, squads, technical leads and other engineers, along with internal customers, to understand requirements and develop needs according to business requirements for Recruit, Hire and Onboard Product.
Work closely with software architects and technical leads to ensure decisions meet long-term enterprise and product growth needs
Ability to optimize solutions for performance, resiliency and reliability while maintaining an eye toward simplicity
Ability to concisely convey ideas verbally, in writing, in code, and in diagrams
Ability to optimize system designs spanning multiple teams to allow small, safe, incremental releases
Ability to work through others by cooperatively sharing responsibilities
Ability to combines deep knowledge of a product domain with awareness of advancing technology to introduce solutions that propel the technical capability of the organization forward.
Proficiency in object-oriented design techniques and principles
Proficiency in Agile methodologies, such as SCRUM
Proficiency in DevOps Toolchain methodologies, including Continuous Integration and
Continuous Deployment

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
3+ years of experience designing, developing, and implementing large-scale solutions in production environments

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
Airline Industry experience

Skills, Licenses & Certifications

Proficiency with the following technologies:
- Programming Languages: C# (Primary), VB.net, Java, JavaScript & TypeScript
- Frameworks: .Net
- Front End Technologies: React
- Deployment Technologies: Kubernetes, Docker
- Source Control: GitHub, Azure DevOps
- CICD: GitHub Actions, Azure DevOps
- Data management: PostgreSQL, MS SQL
- Integration/APIs Technologies: Kafka, REST, GraphQL
- Cloud Providers such as Azure
- Test Automation: Selenium, TestNG, Postman, SonarQube, Cypress, JUnit/NUnit/PyTest, Cucumber, Playwright, Wiremock/Mockito/Moq

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Product Owner/Sr Product Owner, Technology Products (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Data Governance team within the Information Technology division at American Airlines.
American is transforming the way we deliver software and solutions for our customers. As part of this transformation, the UX organization is championing Design Systems methodology to create and maintain reusable components that will lead to more efficient and consistent product design.

What you'll do

Contributes to the cocreation of Product Vision and Product Strategy tied to Portfolio goals for Data Governance Capabilities
Utilizes technical knowledge such as product architecture, continuous deployment process, DevOps practices, data models and analytics, querying languages, tools supporting automation/metrics and other technologies in support of the Data Governance products/services owned.
Communicates regularly on OKRs, product roadmap, planned development, upcoming releases, and areas requiring leadership’s attention.
Coordinates with other Product team members to manage product dependencies and increments of value
Performs continuous product discovery and offers valuable solutions that align to Product OKRs
Understands the budgetary implications, related organizational constraints in factoring areas of focus
Uses data to define baselines, measure outcomes, share insights, order backlog items, etc.
Conducts competitive benchmarking, presents new technologies/solutions, identifies unmet/underserved need Defines and maintains a healthy backlog, operating consistently in adopting organizational standards and presents the backlog items with squads and external team members
Seeks input from product, process and technology areas and balances time-sensitive improvements needed for maintaining both technical and product health
Collaborates with various internal team members (i.e. UX, Technology, Vendors, Risk, Compliance, Security
Influences leaders, squads and peers on product strategy, roadmap items, OKRs and upcoming releases
Practices agility in discovering  and delivering value continuously
Work with the Data Governance Platform team(s) to automate Capability processes.
Be an integral part of the Data Governance Program Management

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in Design, Computer Science, Engineering, Business Administration or related field plus 3+ years of experience in Product Management/ Delivery, (ex: product analyst, user researcher, product owner, etc.) or 5 years of equivalent Product Management/Delivery experience
Experience managing a Design System, with a strong understanding of design systems methodology including principles, component-based design, pattern libraries, and UX/UI best practices

Preferred Qualifications- Education & Prior Job Experience

Master’s degree in Design, Computer Science, Engineering, Business Administration or related field plus 5 years of experience in Product Management/ Delivery, (ex: product analyst, user researcher, product owner, etc.)
Experience determining Product Market fit and defining a Go-to-Market strategy
Demonstrate familiarity with Agile Product Management tools
Experience with design system tools such as Storybook, Figma, GitHub, or similar as well as front end development technologies such as CSS, HTL and JavaScript
Change management experience identifying downstream data impacts for regulatory requirements and reporting
Experience automating data governance processes/workflows using market leading data governance products
Detailed experience delivering data governance artifacts such as data dictionaries, metadata, lineage, data movement controls and data element level data quality controls
Experience as a Data Steward (acting as a data expert, auditing, and reviewing data access, acting as a product owner for a data product, data domain, etc.)
Experience working in Agile and DevOps frameworks

Skills, Licenses & Certifications

Relevant certifications in Product Management/Product Delivery field
Has strong knowledge/expertise of product domain including the business model, constraints, regulations, user experiences, etc. 
Certifications in product management, UX/UI design, or related areas (e.g., Certified Scrum Product Owner, UX/UI Design Certification).
The ability to work effectively with a range of stakeholders and convey complex technical information in a simple, clear, and engaging way
Working knowledge of SQL
Strong understanding of Data and Analytical concepts
Data Governance certifications: CDMP (Certified Data Management Professional), DGSP (Data Governance and Stewardship Professional)
Ability to bridge the communication gap by translating technical governance concepts to the Business
Ability to be flexible in an evolving operating model and able to pivot easily on areas of focus

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Airport Performance Support (Fort Worth, TX, US)

Intro

Why you'll love this job

As a member of the Airport Performance Analysis and Support team, you will play a pivotal role in providing frontline leaders with data and analytics to drive reliability, accountability, and profitability.

What you'll do

• Supports strategic direction for airport organization through measurement and analysis of key performance metrics.
• Performs complex quantitative analysis on a wide range of airport subject areas to identify insights and support policy decision making
• Utilize data wrangling techniques in the data lake and database to generate and maintain reports on operational performance, catering to customer care, customer operations, control center, and business partners.
• Participates in the development of an overall analytics plan for the company and lead highly visible projects across multiple departments to support the plan
• Acts as an owner of airport technology projects, such as Agent Assist, ConnectMe, Automated Volunteer Processing, ACE, HMT, Aura and Biometric Screening data subject area, serving as the main contact point for data requests, metadata, and statistical analyses.
• Serves as the liaison between Data Engineering, Automation, and Analytics organization, developing new data sources and overseeing enhancements to existing databases.
• Works with business partners to help define KPIs and data sources for newly developed policies and products.

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

· Bachelor’s degree in Computer Science, Statistics, Mathematics, Data Science, Business Analytics or related technical discipline; or equivalent experience/training

· 3 years related work experience

· 2 years of experience with data extraction, manipulation and analysis from relational databases

· Experience with data extraction tools and methods (SQL, SAS, Access, etc.)

· Experience using internal data warehouse’s (e.g. Mosaic) for data extraction, analysis, and reporting

Preferred Qualifications – Education & Prior Job Experience

· Master's degree

· Experience developing solutions on a Big Data platform utilizing tools such as Hue, Impala, Kylo, and ZoomData.

· Experience with Azure Databricks and SSMS a plus

· Experience in one or more of the following programming languages – SAS, Python, R, along with associated development environments (e.g. R-Studio, JupyterHub, PyCharm, etc.)

Skills, Licenses, and Certifications

· Strong project management skills, including experience managing projects across departments

· Proficient with Microsoft Office applications (MS Excel, Access and PowerPoint); advanced knowledge of Microsoft Excel and Tableau/Power BI is desirable

· Comfortable writing SQL queries in at least one SQL variety (e.g., MSSQL, MySQL, etc.)

· Advanced aptitude in problem-solving, including the ability to logically structure an appropriate analytical framework

· Excellent leadership and teamwork skills with proven ability to work effectively in a variety of situations

Language/Communication Skills

Ability to effectively communicate both verbally and written with all levels within the organization
Physical ability necessary to safely and successfully perform the essential functions of the position, with or without any legally required reasonable accommodations that do not pose an undue hardship. Note: If the Company has reason to question an employee’s physical ability to safely and/or successfully perform the position’s essential job functions, the HR team generally will engage in an interactive process to determine whether a reasonable accommodation is appropriate. HR (working with the operation) ordinarily first speaks with the team member directly and they mutually identify the physical demands of the job that are or may be impacted by the employee’s obvious or known condition. Then, if necessary, HR would request medical documentation from the team member’s treating physician or others to confirm the employee’s ability to perform those essential job functions safely and successfully.

What you'll get

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Contact Center - Analytics (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is part of the Contact Center Planning, Reporting, and Operations Team within the Customer Division.
Responsible for providing data and analytics support to one or more AA contact centers.

What you'll do

Supports strategic direction for Contact Center Planning through measurement and analysis of key performance metrics
Performs complex quantitative analysis on a wide range of contact center subject areas to identify insights and support policy decision making
Produces standard reports and support high-value analysis aimed at better understanding our customers and policies to improve the overall contact center experience and bottom line revenue.
Participates in the development of an overall analytics plan for the company and lead highly visible projects across multiple departments to support the plan
Acts as an owner of at least one contact center data subject area, serving as the main contact point for data requests, metadata, and statistical analyses
Serves as the liaison between Mosaic/ Orion and the Contact Center Planning team, developing new data sources and overseeing enhancements to existing databases.
Works with business partners to help define KPIs and data sources for newly developed policies and products.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience
- Bachelor’s degree in Computer Science, Statistics, Mathematics, Data Science, Business Analytics or related technical discipline; or equivalent experience/training
- 3 years related work experience
- 2 years of experience with data extraction, manipulation and analysis from relational databases
- Experience with data extraction tools and methods (SQL, SAS, Access, etc.)
- Experience using internal data warehouse’s (e.g. Mosaic) for data extraction, analysis, and reporting
Preferred Qualifications- Education & Prior Job Experience
- Master's degree
- Experience with Azure Databricks and SSMS a plus
- Experience in one or more of the following programming languages – SAS, Python, R, along with associated development environments (e.g. R-Studio, JupyterHub, PyCharm, etc.)
Skills, Licenses & Certifications
- Strong project management skills, including experience managing projects across departments
- Proficient with Microsoft Office applications (MS Excel, Access and PowerPoint); advanced knowledge of Microsoft Excel and Tableau/Power BI is desirable
- Comfortable writing SQL queries in at least one SQL variety (e.g., MSSQL, MySQL, etc.)
- Advanced aptitude in problem-solving, including the ability to logically structure an appropriate analytical framework
- Excellent leadership and teamwork skills with proven ability to work effectively in a variety of situations

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Specialist-Business Development, AACU Marketing (Fort Worth, TX, US)

Intro

Why you'll love this job

What you'll do

Increase overall awareness of the benefits of Credit Union membership in a manner that results in new member participation and increased existing member participation by promoting all of AACU's products and services
Maintain existing relationships with companies that fall within the field of membership by building a strong rapport with decision makers and maintaining frequent personal contact with established accounts
Consult with prospective companies about their employees' financial goals and needs and identify ways to promote AACU products, loans and services to best meet those needs
Maintain knowledge of products and services offered by AACU in order to answer questions and cross-sell appropriate products to companies, members and potential members
Conduct on-site new employee orientations and membership drives, and present financial seminars and presentations
Participate in credit union, industry and community functions to raise awareness, educate potential members, enhance networking opportunities, and promote the AACU's image
Partner with Business Development Manager, Branch Managers and Marketing for AACU promotions, product development and branch-targeted marketing strategies
Maintain accurate records of business development statistics, contacts and business relations activities and provide comprehensive written reports on a regular basis regarding development efforts
Determine membership eligibility by interpreting the Field of Membership as defined by the federal charter
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED
College degree in Business, Finance, or related area, or equivalent financial services experience
Proven and verifiable record of success in meeting productivity goals

Preferred Qualifications- Education & Prior Job Experience

Two years of sales/marketing/business development experience that includes identifying, researching, establishing and maintaining relationships with clients
Previous banking or Credit Union experience
Experience with SalesForce or Customer Relationship Management programs

Skills, Licenses & Certifications

Above average proficiency in Microsoft Office Suite of programs including Microsoft Outlook, Word, Excel, and PowerPoint
Knowledge of AACU's entire product and service offerings, policies and procedures
Ability to build strong relationships with internal and external clients through the use of consultative sales skills
Ability to maintain a strong member focus and manage high member expectations is essential
Ability to exercise sound judgment in decision making
Skilled in excellent planning and organization skills with the ability to prioritize, manage multiple assignments simultaneously and work well under deadlines
Ability to demonstrate excellent oral and written presentation skills, including the ability to effectively communicate with all levels of management and staff and work closely with multiple departments
Ability to self-manage and work autonomously
Ability to project a positive attitude is paramount
Ability to motivate or influence others is a material part of this position and requires obtaining a significant level of cooperation from both internal and external contacts
Bilingual in Spanish or another language is a plus
Ability to use own transportation within a 50-mile radius of assigned station
Ability to lift up to 40 pounds is required
Ability to travel for business up to 90% of the time
Ability to work evenings, before/after the standard shift, and on weekends
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, People Analytics (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the People Analytics Team within the People Division.
Responsible for providing analytical expertise and project management to the American Human Resources (HR) Department and drive initiatives that result in cost savings and process efficiencies. This job will also lead and perform data analysis, develop and implement strategies, develop forecast models, and drive "best practices" within HR processes.

What you'll do

Conceives and develops analytical models
Develop scorecards, drive improvement initiatives, and define and track performance metrics
Develop advanced forecasting models and reporting tools that empower leaders and drive decisions and strategy
Access, transform, integrate and manage large data sets with processing languages and business intelligence tools
Leverage large data sets to tell visually compelling stories and provide insights and recommendations that help the business make decisions
Complete other related projects, as assigned

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

Bachelor's degree in relevant field or equivalent experience/training
3 years of experience in a HR or People Analytics role
Experience using innovative thinking ability with high degree of motivation and problem solving skills

Preferred Qualifications - Education & Prior Job Experience

5 years of experience in People Analytics, Financial Reporting, Auditing, or other Compliance Reporting role
5 years of experience in SuccessFactors Employee Central HR and recruiting modules
Advanced degree or Master's degree in Business Administration

Skills, Licenses & Certifications

Ability to work well in fast paced environment
Ability to drive results Ability to deliver high quality work on time
Ability to manage multiple projects simultaneously
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Knowledge of excellent customer service Knowledge of advanced analytical skills
Ability to guide a team by creating and fostering collaboration
Ability to present thoughts both formally and informally
Ability to present findings

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

Manager, Safety Science (Fort Worth, TX, US)

Intro

Why you'll love this job

As a key member of the Systems Engineering & Safety Science Team, the Manager of Safety Science and Data Analytics will lead a team of Safety Scientists and Analysts.
This role is responsible for delivering technical and managerial guidance in the development and implementation of decision support and simulation models, custom statistical analysis, and forecasting and business intelligence systems.
The position involves collaborating with Safety and Operations business units to enhance safety outcomes and operational efficiency through advanced data analytics and modeling.

What you'll do

Manages a team of data scientists, engineers, and analysts, with a focus on fostering a collaborative and innovative environment.
Provides technical leadership and strategic direction for safety-related data solutions, ensuring alignment with business objectives and stakeholder requirements.
Supports safety initiatives through the development and application of advanced dependability models and comprehensive analyses.
Identifies and evaluates new methodologies and approaches to solve complex business and technical problems across various departments.
Oversees the application of forecasting, mathematical programming, machine learning, optimization techniques, simulation, stochastic modeling, and statistical analysis to develop practical and impactful solutions.
Leads the creation of innovative, industry-leading safety solutions from concept through to production, including idea generation, requirement gathering, prototyping, business case development, customer adoption, change management, and transition to operational status.
Initiates and leads collaborative research projects with academic institutions and government agencies to advance the field and support company objectives.
Cultivates and maintains effective partnerships with business operations teams and development groups, ensuring seamless integration of research and development efforts into business processes.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s Degree in Engineering, Computer Science, Statistics, or a related technical field, or other equivalent experience/training
3-5 years of relevant technical, or business, work experience
Experience overseeing data projects from inception to completion, including defining requirements, managing timelines, and delivering results.
Strong understanding of various machine learning algorithms, statistical methods, and data analysis techniques.

Preferred Qualifications- Education & Prior Job Experience

MS Degree in a related technical field, or other equivalent experience/training
5-10 years of relevant technical, or business, work experience
Proven experience in building, developing, and leading high-performing teams within a fast-paced, rapidly scaling business environment.
Demonstrated ability to guide and align internal and external partners as well as facilitating clear communication and collaboration between workgroups to ensure strategic objectives are well understood and effectively executed.

Skills, Licenses & Certifications

Demonstrates a strong work ethic and resilience, thriving in a dynamic, 24/7 environment while effectively managing and prioritizing multiple projects simultaneously.
Skilled in fostering a diverse and inclusive culture, with a strong emphasis on team building, development, engagement, and accountability.
Encourages continuous improvement and innovative thinking, driving creative solutions and embracing intelligent risk-taking.
Energetic, forward-thinking, and creative, with a proven ability to challenge assumptions and drive impactful results.
Adaptable and comfortable with ambiguity, embracing change with flexibility and a positive attitude.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Project Manager/Sr Project Manager, Cabin Interiors and Amenities (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Onboard Products team under the Customer Products group within the Customer Experience Organization.
This role plays a critical part in driving cross-departmental efforts across a variety of functional areas in pursuit of Customer Experience objectives. This role has broad exposure through collaboration with multiple stakeholders throughout the company on projects that impact over 100 million customers per year.

What you'll do

Supports the strategy, development, and implementation of the airline’s onboard hard products (aircraft seats and other cabin interior elements).
Understands a potential strategy’s relevant factors, synthesize information, and utilize multiple means to effectively communicate the results to stakeholders throughout and outside of the company
Leads and supports various aspects of American’s aircraft delivery and retrofit programs
Develops and leads hard product strategies, to include evaluating initiatives, identifying innovative opportunities across the program, incorporating frontline feedback into onboard programs, and managing the budget and funding requests
Develops customer research strategies and monitor the competitive landscape and trends to ensure American is positioned for success
Leads project management for the product development and implementation process
Creates and maintains team resource documents, including the American and competitor database, to support ad hoc competitive analysis
Supports the team manager and performs some leadership duties when manager is absent or out of office
Collaborates closely with multiple stakeholders, including Flight Service, Tech Ops, Finance, Engineering, Network Planning, Revenue Management, Fleet Planning, and the broader commercial organization

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in Business, Analytics, Supply Chain, Engineering, Transportation, Operations, or other related disciplines or equivalent experience/training
3 years related work experience

Preferred Qualifications- Education & Prior Job Experience

Master’s degree in business, engineering, supply chain, or other related advanced degree
Experience leading cross-functional teams and ability to influence without authority
Prior airline, commercial, and/or customer-facing experience

Skills, Licenses & Certifications

Excellent professional writing and communication skills (in-person and online)
Track record of taking ownership and driving results
Strong organizational skills and attention-to-detail with the ability to multi-task and prioritize well in a fast paced, dynamic work environment
Ability to quickly understand topics and drive conversations forward
Strong analytical skills
Superior skills in Microsoft PowerPoint, Excel, and Word

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Coordinator, IOC Scheduling (Fort Worth, TX, US)

Intro

Why you'll love this job

Responsible for helping coordinate overtime coverage
This job falls within the IOC Operations Support and Planning team in the Integrated Operations division

What you'll do

Administers overtime for both Central Load Planning and Dispatch teams as needed, including day-in-advance and day-of overtime
Uses Ascent Workforce management software (scheduling engine) to create schedules daily
Interfaces with Dispatch and Central Load Planning on all scheduling fronts
Creates 3-4 shift bids per year for Central Load Planning, including Schedule, Vacation and Open Relief bids
Communicates operational plans, impacts and decisions to both management and front-line employees
Updates Workbrain for Central Load Planning exceptions
Reviews and awards Central Load Planning vacation change requests
Monitors and reports on team member attendance in accordance with attendance policy for Central Load Planning and Dispatch

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree or equivalent experience
2 years of related experience

Preferred Qualifications- Education & Prior Job Experience

3 years of experience in workforce planning and scheduling
3 years of analytical experience

Skills, Licenses & Certifications

Ability to work varying shifts, 7 days a week
Working knowledge of the shift scheduling and exception process
Strong aptitude for problem solving and results analysis
Skilled in analyzing data and preparing required reports
Possess excellent interpersonal skills
Ability to concisely present work
Effective organization and planning skills
Knowledge of software applications Excel, Word, PowerPoint, etc.
Must be able to fulfill FAA criminal background checks to qualify for unescorted access

What you'll get

Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Maintenance Control (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Maintenance Control Team acting as a liaison to Hub Line / Hangar Operations.
Responsible for providing guidance, oversight, direction to assigned Maintenance Control Technicians (MCT) with focus on line maintenance deferral management and oversight.
This job supports the action and responsibilities of the Airbus Sr. Fleet Manager, Maintenance Control.

What you'll do

Collaborates with line maintenance management while serving as key liaison to Integrated Operations Center (IOC) departments.
Provides surveillance of out of service events and coordinate troubleshooting recommendations to support expedited return to service.
In conjunction with MCTs assigned, ensures station primary assigned deferrals (e.g. MELs, CDLs, NEFs) are reviewed to ensure required resources (e.g. Parts, tooling, consumables, and estimated ground time / manhours) are properly identified and resourced through coordination with Planning, Routing, and Supply Chain.
Coordinates on secondary assigned deferrals (e.g. MONs, TSIs, TACs,) to ensure clear work scope expectations.
Champions and promotes focus on key deferral groupings (e.g. Restrictive MELs, APUs, WIFI / IFE, Most Placarded Aircraft)
Must have a flexible schedule and be willing to work any and all shifts, including nights, weekends, and holidays.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's Degree in related field or equivalent related experience/training.
3 years experience in commercial airline maintenance operations. This could be Line or Base maintenance and prior Maintenance Control (or combination thereof).

Preferred Qualifications- Education & Prior Job Experience

Maintenance Operations Control (MOC) experience.
Experience with AA maintenance procedures and familiar with regulatory requirements.

Skills, Licenses & Certifications

Must possess a current FAA Airframe and Power Plant (A&P) certification.
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc. and use of digital technical manuals.
Excellent time management skills.
Must be capable of operating in a fast paced, time constrained environment.
Must have verbal and Interpersonal skills necessary to establish and maintain effective working relationships with customers and at all levels throughout the organization.
Effective leadership skills and problem-solving techniques.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Associate Developer/Developer, IT Applications (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Information Technology Team within the Information Technology Division.
Responsible for developing and supporting web based, mobile-aware, Java applications and web services. As a member of an agile team , the successful candidate will have the opportunity to work in a collaborative environment with internal customers, management, business analysts, project managers, IT architects and other developers to understand requirements and development needs while gaining valuable experience and skills.

What you'll do

With guidance of senior developers, creates new and maintains current applications, including, but not limited to, bug fixes, feature enhancements, and performance tuning in the Corporate Security, Emergency Planning & Response, Environmental and Safety IT portfolios.
Researches and implements new technology to enhance current processes, security, and performance
Troubleshoots and debugs complex issues; identifies and implements solutions
Works with a team to create detailed project specifications, requirements, and estimates, and ensures tasks/projects are completed on time and within scope
Works with production operations department to ensure deployments roll out smoothly and customer groups receive appropriate support
Documents validation of design decisions
Supports the enforcement of policy and procedural changes within the development group
Supports the development of coding standards and adhere to best practices and security guidelines set forth by the development team
Participates in code reviews
Provides on-call production support (24 x 7 x 365), as required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
2 years total development experience
1 year web application or services experience

Preferred Qualifications- Education & Prior Job Experience

2+ years of total development experience
2+ years of web application experience
Airline Industry experience

Skills, Licenses & Certifications

Basic to intermediate knowledge of object oriented programming, common data structures and algorithms, design patterns and best practices
Basic to intermediate development skills with Python, C#, XML, HTML, JavaScript, CSS, GIT, JQuery, Angular, SOAP/REST and other web development technologies
Experience with Visual Studio and Microsoft Team Foundation Server (TFS) or GitHUB
Knowledge of relational databases (MSSQL Server, Oracle)
Ability to scrutinize applications and services to ensure they adhere to security standards
Networking knowledge (Sockets, TCP/IP, UDP)
Excellent prioritization and time management skills
Excellent analytical thinking and problem solving abilities
Personal commitment to Agile principles and a continuous improvement mindset
Knowledge of TDD and automated testing
Knowledge of PCI Compliance / OWASP standards
Knowledge of diagnostics tools (SOAPUI, Fiddler, IE Inspector, HTTP Analyzer, Dynatrace)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Manager, Control Center (Charlotte, NC, US)

Intro

Why you'll love this job

This job is a member of the Hubs & Gateways Team within the Customer Experience Division.
Translate front-line operational performance into data-driven recommendations, balancing commercial objectives with operational realities to improve reliability, customer experience, and overall network performance
Provides comprehensive administrative oversight for Control Center, including Emergency Management coordination, deicing program and project management, and people leadership through effective team management.
Responsible for leading and coordinating the daily operation of the Control Center with responsibility and authority to ensure that all operations are carried out within guidelines and policies set forth by the company.

What you'll do

Partner with Operational Performance Planning and Network Planning to apply schedule construction analytics, using historical performance and real-time operational insight to influence schedules that are resilient, executable, and operationally sound at the hub and gateway level.
Translate front-line operational performance into data-driven recommendations, balancing commercial objectives with operational realities to improve reliability, customer experience, and overall network performance.
Manage and coordinate with CRE and Airport on airfield construction projects to help mitigate operational impact and add efficiency in surface flows
Plans, develops, implements, and executes local operating processes in accordance with AA, FAA, and other local regulatory requirements
Ensures daily operations are carried out in accordance with American Airlines and local operating policies
Creates and monitors operational plans to mitigate effects of weather, construction, aircraft mechanical problems, air traffic control constraints, fuel supplies, labor problems, or other sources of disruption to the overall airline operation
Manages contingency plans to avoid lengthy tarmac delays during irregular operations
Conducts investigations and completes detailed reports associated with potential DOT tarmac rule violation occurrences
Ensures safe and reliable Gateway Control Center operations while focusing attention on conducting the most efficient operation
Coordinates and collaborates with network regional partners to ensure a consistent, efficient Customer experience
Ensures continuous collaboration and coordination takes place with the IOC and other internal departments as well as external agencies and the FAA ATC Tower
Ensures the local processes, procedures and automation are harmonized in accordance with American’s other Gateway and Hub Control Centers and the Control Center Harmonization (CCH) project
Provides leadership that mentors, develops, and guides team members to efficiently leverage the value of every employees skills
Establishes internal measures of employee satisfaction
Provides employee engagement opportunities
Drives process improvements for internal and external customer satisfaction and improved employee relations
Demonstrates a commitment to excellence through continuous staff development programs that enhance employee engagement, service, knowledge, skills, and morale
Manages and leads local processes to continuously improve the Customer experience

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent experience/training
6 years of industry experience with at least 2 years of experience in a Hub operation
5 years of experience managing others in a management role

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Outstanding organizational, operational and interpersonal skills
Exceptional time-management skills with the ability to handle operational challenges and multiple projects at the same time and meet deadlines effectively and efficiently
Exceptional problem solving skills and the ability to research issues to determine systemic and individual resolutions
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Assistance Representative Full Time (DFW Airport, TX, US)

Intro

Why you'll love this job

The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $16.10 per hour.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Greeting customers when they enter the airport or arrive in the ticket area
Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)
Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces)
Troubleshooting kiosk technology issues to identify the source of issues or errors
Communicating with IT about kiosk technology issues that require additional servicing
Verifying that customers’ carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity)
Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk)
Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight)
Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time)
Accepting and activating customers’ self-tagged baggage at the activation station
Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location)
Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies)
Refer customers to customer service agents when appropriate
Performing clearance and verification of documents at kiosks
Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area
Assisting unaccompanied minors with boarding, deplaning, or other transportation
Providing customers with gate information and directions
Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports)
Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement
Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Wear uniforms as required by company policy
Provide quality customer service in a professional manner in accordance with American’s guidelines
Use multiple internal resources/systems, including during customer interactions

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED or international equivalent
Must be 18 years of age or older
Read, write, fluently speak and understand the English language.
Bilingual language skills may be required in some locations
Applicable valid driver’s license as required by local authorities
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Ramp Service Agent Part Time (Sacramento, CA, US)

Intro

Why you'll love this job

Fleet Service Clerks perform the handling of items on and off aircraft, carts, containers, and trucks; transporting items between terminals and aircraft; receiving, delivering, weighing and documenting of cargo in a cargo specific facility (warehouse) or a loading dock area.
The terms and conditions of this position are covered by the Transport Workers Union (TWU) Collective Bargaining Agreement. Starting pay is $20.63 per hour.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Move baggage and cargo of various weights to and from aircraft
Drive and operate belt loaders
Service aircraft at gates with ground power and air conditioning
Tow and pushback aircraft from gates
Service aircraft lavatories and water ports
Clean interior of aircraft when needed
Position beverage and luggage carts around the ramp area
Works outdoors in various weather conditions
Work shifts that include irregular and/or extended hours, weekends and holidays.

Click here to see what it takes to be part of the Fleet team, and click here to see what a day in the life of a Fleet Service Agent looks like!

What you'll do (cont.)

General

Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Perform all functions in accordance with safety procedures and policies
Wear uniforms as required by company policy
Wear all personal protective equipment (PPE) in accordance with rules and regulations
Work outdoors with exposure to extreme weather/elements, engine noise, and noxious fumes

Depending on your airport size, you may also do the following:

De-ice aircraft by directing a chemical/water stream at aircraft surfaces
Perform catering service

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

High school diploma or GED or international equivalent
Must be 18 years of age or older
Lift, load, unload, and transport bags and cargo to/from aircraft's, bag carts, and conveyor belts
Must have knowledge of and ability to use basic computer skills
People-oriented and highly motivated, with a positive and cooperative attitude
Good communication skills
Applicable valid driver’s license as required by local authorities
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Ability to obtain jet bridge certification
Must have the ability to pass the US Postal Service background check

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Part Time: Member Services Representative, AACU Branch Operations (Fort Worth, TX, US)

Intro

Why you'll love this job

This is a part time position, schedule will be 3 days a week (Monday, Tuesday and Wednesday)

What you'll do

Open new accounts, sell and process Credit Union services for new and existing members
Post deposits and process loan payments
Process various monetary transactions and maintain account information
Perform Notary Services as required
Create and promote positive name recognition for the Credit Union
Work with branch/department managers and leverage cross-selling opportunities
Research member inquiries and provide solutions as required in a timely manner
Maintain awareness of all branch functions and duties to provide proper support and coverage at all times
Implement and enforce internal control and security measures in accordance with Credit Union policies and government regulations
Foster a culture that promotes teamwork, service excellence and relationship building within the covered branches and overall organization
Perform loan interviews, processing and disbursement activities, as assigned by manager
May work a rotating Saturday schedule depending on job location
Perform other duties as assigned
The selected individual will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Part time position: schedule expectations- Monday, Tuesday and Wednesday's
High school diploma or GED
Must be able to work in-person at assigned branch location
Must have cash handling, sales, or a combination of customer service and financial institution experience within the last twelve months
Job level to be determined by the candidate's skills, qualifications and relevant consumer loan processing or underwrriting experience

Preferred Qualifications- Education & Prior Job Experience

College degree in business, finance, or related area, or equivalent financial services experience, or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions
Previous banking or Credit Union experience
Previous experience in a service-culture environment

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Ability to exercise excellent member service skills
Ability to perform in a service-culture environment with a desire to cross sell Credit Union products and services
Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
Ability to interact professionally with all employees and members
Ability to speak, read, and write in English is required; Spanish is a plus
Ability to work independently and with minimal supervision
Ability to perform basic math calculations and analyze data
Ability to self-motivate with strong organization skills and capacity for attention to detail
Ability to effectively prioritize work and meet deadlines
Ability to sit and/or stand for extended periods of time
Ability to work varying schedules, including evenings and weekends
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Member Services Representative, AACU Branch Operations (Fort Worth, TX, US)

Intro

Why you'll love this job

What you'll do

Open new accounts, sell and process Credit Union services for new and existing members
Post deposits and process loan payments
Process various monetary transactions and maintain account information
Perform Notary Services as required
Create and promote positive name recognition for the Credit Union
Work with branch/department managers and leverage cross-selling opportunities
Research member inquiries and provide solutions as required in a timely manner
Maintain awareness of all branch functions and duties to provide proper support and coverage at all times
Implement and enforce internal control and security measures in accordance with Credit Union policies and government regulations
Foster a culture that promotes teamwork, service excellence and relationship building within the covered branches and overall organization
Perform loan interviews, processing and disbursement activities, as assigned by manager
May work a rotating Saturday schedule depending on job location
Perform other duties as assigned
The selected individual will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED
Must be able to work in-person at assigned branch location
Must have cash handling, sales, or a combination of customer service and financial institution experience within the last twelve months
Job level to be determined by the candidate's skills, qualifications and relevant consumer loan processing or underwrriting experience

Preferred Qualifications- Education & Prior Job Experience

College degree in business, finance, or related area, or equivalent financial services experience, or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions
Previous banking or Credit Union experience
Previous experience in a service-culture environment

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Ability to exercise excellent member service skills
Ability to perform in a service-culture environment with a desire to cross sell Credit Union products and services
Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
Ability to interact professionally with all employees and members
Ability to speak, read, and write in English is required; Spanish is a plus
Ability to work independently and with minimal supervision
Ability to perform basic math calculations and analyze data
Ability to self-motivate with strong organization skills and capacity for attention to detail
Ability to effectively prioritize work and meet deadlines
Ability to sit and/or stand for extended periods of time
Ability to work varying schedules, including evenings and weekends
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Engineer, IT Infrastructure (Phoenix, AZ, US)

Intro

Why you'll love this job

This job is a member of the Information Technology Team within the Information Technology Division.
Responsible for both traditional and cloud-based infrastructure implementations based on designs from infrastructure architects

What you'll do

Provides good understanding of concepts related to server load balancing, WAS clustering, and other application scaling concepts
Troubleshoots and resolves middleware issues across development, testing, and production environments
Proactively monitors local and remote data center operations and equipment, including UPSs, HVAC, power, facility security systems and all datacenter processes and procedures
Encourages an environment of sharing and teamwork among the team.
Stays current with systems technology best practices and changing technologies, in order to maintain domain expertise and recommend enhancements or changes
Supports communication and response process by responding to users on system issues, maintenance, and system status, and advising and escalating on any prolonged or major issues
Manages and maintain Windows Active Directory, including DNS and Group Policies
Provides guidance to lower-level technicians and assists when and where necessary
Travels, as required
Mandatory rotational schedule for on-call off-hours support

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
3 years of experience as a network or infrastructure engineer or administrator

Preferred Qualifications – Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
5+ years of experience as a network or infrastructure engineer or administrator

Skills, Licenses, and Certifications

Advanced ability to plan strategically for current and future business environments, including future technology and business design changes to create flexible, scalable solutions
In-depth knowledge of IT business operations, systems requirements, and processes
Demonstrated experience in the following:
- VMware environments – vSphere, VCSA, vROPS, LogInsight & vRA
- Installing and managing Windows Server (2016, 2019, 2022, and 2025), Red Hat Enterprise Linux (7, 8, and 9), and Ubuntu Linux Server (20.04, 22.04, and 24.04)
- Dynatrace, VMware Log Insight and VMware vROPS
- Expertise with writing PowerShell and BASH scripts
- Solid foundation of CICD tools – GitHub Actions, Ansible Automation Platform, VMware vRealize Automation, Hashicorp Terraform and Packer
- Demonstrated mastery of managing VMs in VMware on-prem and Azure
- DevSecOps minded with strong Python development preferred
Ability to analyze complex problems and implement solutions and/or workarounds
Ability to lead multiple projects simultaneously with a keen desire to learn and expand depth of knowledge
Ability to thrive in a sense-of-urgency environment and leverage best practices
Demonstrated initiative, flexibility, and ability to adapt to changing priorities and work environments
Proficiency in Agile project management methodology, specifically within infrastructure area

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Inflight Operations (Fort Worth, TX, US)

Intro

Why you'll love this job

Responsible for directing and managing the performance of Crew Managers, Operational Coordinator, Administrative Support Staff and Flight Attendants.
This job is a member of the Inflight Base Operations team within the Inflight group.

What you'll do

Interpret and apply corporate policy, procedures and the APFA collective bargaining agreement.
Works closely with local APFA reps to reach interest-based decisions for the company and the Flight Attendants, and provide guidance and development for Crew Manager
Adhere to the provisions of the operating budget.
Works with Customer Service, Ramp Service, Flight, and Food & Beverage to resolve local problems and address flight attendant concerns
Strategize on opportunities with key personnel to decrease delays, ensure on-time departures, and enhance the flight attendant and customer experience.
Directs and coordinates local base activities.
Aggregate and analyze base and department data to support attainment of Inflight goals and objectives – Engagement, Performance, and Attendance.
Assigns, or delegates responsibility for, specified work or functional activities to Senior Crew Managers (if applicable).
Gives work directions, resolves problems, and sets deadlines to ensure timely completion of work
Coordinates base activities in line with local departments to ensure efficiency and economy
Provides feedback on current procedures and practices for accomplishing departmental objectives to improve efficiencies and drive consistency.
Responsible for the hiring (external and internal) hires, promotions, discharges, or transfers

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's or Master's degree or equivalent training/experience
5+ years of equivalent training/experience
Ability to work rotating shifts, nights and weekends as necessary
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Ability to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

Prior managerial experience
Prior Flight Attendant experience

Skills, Licenses & Certifications

Knowledge of Microsoft Office including Word, Excel, Outlook, etc.
Leads by example
Ability to be innovative and creative to address workforce issues and proactively prevent problems
Excellent interpersonal skills to communicate effectively with diverse work group and interdepartmental environment
Ability to build consensus with various groups
Ability to present comfortably in front of large groups and senior leadership
Ability to be innovative and creative to address workforce issues and proactively prevent problems
Ability to concurrently handle multiple responsibilities

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Alliances & Strategic Partnerships (Fort Worth, TX, US)

Intro

Why you'll love this job

The Analyst/ Sr Analyst, Alliances & Strategic Partnerships is a part of the Joint Business Finance team within the Alliances organization. You’ll manage a portfolio of American’s global airline partners, coordinating commercial, operational, regulatory, and financial workstreams that directly influence AA’s network, customer offering, and revenue performance. All in close collaboration with Network Planning, Revenue Management, Loyalty, Finance, and others.

What you'll do

Maintain a working relationship with AA’s Joint Business and partners: British Airways, Iberia, Aer Lingus, Finnair, Japan Airlines, Qantas Airways, and Alaska Airlines
Calculate and validate transfer payments, settlement outcomes, and revenue-sharing distributions across a Joint Business, ensuring accuracy, transparency, and consistency in settlement mechanics
Support the evaluation, structuring, and onboarding of new partnership opportunities, including economic design work
Lead and support negotiations on new concepts, commercial initiatives, governance topics, and outstanding issues with partner airlines
Present and explain financial settlements and complex Alliance Share Agreement concepts to internal and external stakeholders at all levels of the organization
Analyze aspects of the Joint Business Agreement including capacity governance, frequent flyer program activity, etc.
Drive continuous improvement across alliance processes, including issue identification, root‑cause analysis, cross‑functional coordination, and solution implementation.
Draft and review contractual language related to settlement mechanics, economic structures, and partnership governance in coordination with internal and external counsel.
Collaborate closely with Network Planning, AAdvantage, Revenue Management, Accounting, Legal, Sales, and Finance to execute commercial strategies and ensure alignment across partnership initiatives.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's Degree or equivalent experience/training
Minimum 3 years of related work experience, or Master’s degree in a related field

Preferred Qualifications- Education & Prior Job Experience

MBA or equivalent experience preferred
Commercial airline experience strongly preferred (RM, Pricing, Network, Sales, Loyalty, Alliances, or related areas)
Understanding of airline partnerships, codeshare, interline or loyalty structures
Strong relationship building and influence skills across diverse internal and external teams
Contract negotiation, decision support and financial oversight

Skills, Licenses & Certifications

Excellent Excel & Financial Modeling
Strong quantitative, writing and presentation development abilities
Experience using SQL, Alteryx, and Tableau or similar tools is a plus
Microsoft Excel proficiency required
Excellent analytical and problem‑solving skills with an emphasis on financial modeling
Ability to structure complex problems and generate creative solutions
Structurally minded with the ability to document processes
Ability to lead and influence cross‑functional groups
International travel required

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve; inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Operations Coordinator, Inflight (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Inflight Team, within the Customer Experience Division. Responsible for providing support to Flight Attendants and facilitating the enhancement of the customer experience by achieving on time departures through increased inter-departmental interaction, consistent communication, use of operational resources, and team member accountability.

What you'll do

Acts as the liaison with local and system departments, e.g. IOC, Control Center (Tower), Customer Care, Crew Scheduling, Customer Ops, Daily Ops, Catering, Cabin Appearance, Business Partners and the Flight Department
Oversee Flight Service base operational reliability by taking lead role in dependability engagement, communication, & accountability.
Handles operational events and proactively provides crew assistance or delay mitigation based on priority of engagement and operational impact.
Coordinates with Daily Operations/IOC to respond to Flight Attendant injuries and aircraft emergencies by providing appropriate base guidance and support.
Notifies rescheduled and reassigned Flight Attendants’ traveling through the base.
Provides status of department reliability and communicates irregularities which may impact the daily operation to Inflight, IOC, and Hub Control Center leadership.
Coordinates with Crew Scheduling/Tracking for pre-boarding of flights or re-crewing, if necessary.
Assists with administrative duties, such as delay investigations, daily and monthly reports pertaining to operational activities.
Investigates and documents delays including Right Start, IPD (International Premium), IFS (International Flagship Service).
Implements selected policies, as well as ensuring established guidelines are followed and enforced.
Coordinate and host base activities to support engagement initiatives
May conduct coaching and counseling as appropriate
Assists with Flight Attendant reasonable cause drug and alcohol testing.
Provides Flight Attendant EFB (Electronic Flight Bag) support.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
PC, Sabre, DECS, and RES experience
Must be able to work shift work, including weekends and holidays.
Must be able to work on-site at assigned base/location.

Preferred Qualifications- Education & Prior Job Experience

Bachelors degree preferred/or equivalent work experience.
Strongly preferred to have completed Flight Attendant training as prescribed by the FAA and whose name appears on the current Flight Attendant System Seniority List
Current Passenger Service, Passenger Sales or Crew Scheduling experience.
Knowledge of company on-time performance goals and dependability metrics.
An understanding of working with a contract labor group is desirable.

Skills, Licenses & Certifications

Sound judgement and strong decision making skills
Ability to work independently as well as collaboratively
Ability to prioritize, multi-task and manage several events and situations simultaneously
Ability to work under demanding operational conditions
Excellent interpersonal, oral and written communication skills
Ability to work all shifts, holidays, and overtime as required
Requires rotation of shifts and days off
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security
identification display areas (SIDA) and secure US Customs security badge if applicable
Must Pass U.S. Department of Transportation (DOT) mandated drug test

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Staff Assistant II, Airport Hub/Gateway (DFW Airport, TX, US)

Intro

Why you'll love this job

This job is a member of the Airport Hubs & Gateway Team within the Customer Experience Division
Responsible for handling one or more of the following as their primary role
- Audit and ensure compliance of ticket and voucher issuance
- Vendor invoicing and administrative support
- Order supplies and manage inventory
- Review and process invoices and research variances
- Reconcile fuel distribution

What you'll do

Participate in compliance audits, ensuring adherence to company policies and procedures
Work with various vendors and stakeholders to manage supplies and service requests
Track and reconcile fuel usage and billing for DFW

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
Advanced Excel skills
Ability to work rotating shifts including weekends, holidays and days-off, as needed
Be able to lift 50 lbs. and walk for extended period.

Preferred Qualifications- Education & Prior Job Experience

Proficient in key applications such as Coupa, Workbrain, Tableau and SharePoint
Knowledge of the ICM (Internal Controls Manual)

Skills, Licenses & Certifications

Knowledge of MS Office Products including Word, Excel, PowerPoint, etc.
Knowledge of policies, procedures, and corporate structure
Ability to prioritize work, be detail-oriented and meet deadlines
Ability to perform in a fast paced environment and handle multiple tasks simultaneously
Ability to be self-motivated with strong organizational skills
Ability to grasp concepts and functionality of specific software and programs
Ability to effectively communicate both verbally and written with all levels within the Organization
Excellent interpersonal skills with a focus on customer service
Approachable and professional demeanor
High level of professionalism and ability to maintain confidentiality
Strong verbal and written communication skills
Ability to work varied hours and holidays (as business needs may vary)
Must be able to secure appropriate airport authority and/or US Customs security badges, (if applicable)
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Coordinator, Baggage Operations (Chicago, IL, US)

Intro

Why you'll love this job

This job is a member of the Hubs & Gateways Team within the Customer Experience Division.
Responsible for planning, developing, coordinating and controlling all aspects of transferring baggage and the baggage handling system.
You’ll bring your [INSERT TOP THREE SKILLS]

What you'll do

Responsible for achieving and assuring safe, efficient and economical utilization of resources
Recommends policy and procedure changes as necessary to ensure safe and efficient operations
Develops and maintains reports
Obtains information pertinent to the operation and ensures necessary information is disseminated to appropriate departments and personnel to ensure connection of baggage and BHS programming
Procures the necessary material, manpower and equipment to complete projects

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Knowledge of Company policies and procedures
May require knowledge of collective bargaining agreements and familiarity of operations
Good computer skills and familiarity with computer applications
May require knowledge of DECS and Res commands
Excellent telephone manner
Ability to work with others as part of a team and to obtain information from others or gain their participation in problem resolution

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst, Network and Schedule Planning (Fort Worth, TX, US)

Intro

Why you'll love this job

This role is a member of the Schedule Implementation team within the Network Planning organization. The position is responsible for analyzing and developing future network schedules designed to maximize profitability by improving timings, increasing aircraft and network utilization, and optimizing markets for aircraft size through creative scheduling and problem solving. The role works collaboratively across Network Planning and the broader organization and serves as a front‑line point of contact for operational groups involved in scheduling, including stations and hubs.

What you'll do

Develops schedules in the AirVision Schedule Manager environment that meet operational constraints and optimize performance
Analyzes and develops future network schedules designed to maximize profitability, improve timings, increase utilization, and optimize markets for aircraft size
Collaborates closely within Network Planning and other groups such as Crew Planning, Hub Leadership, Operations Planning & Performance, and Technical Operations to ensure each schedule is operationally reliable
Represents Network Planning in interactions with cross‑functional teams including management, operational groups, stations, and hubs
Leverages strong understanding of airline commercial strategy and business goals to drive results
Creates innovative solutions to adapt to changing business conditions

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience
- Bachelor’s degree or equivalent experience/training
- 2 years related experience
Preferred Qualifications- Education & Prior Job Experience
- Minimum 2 years’ experience in airline Network Planning/Scheduling, Revenue Management or Financial Analysis
- Bachelor's or Master's degree in Engineering, Mathematics, Economics, Data Analytics, Airline Management or similar field
Skills, Licenses & Certifications
- Ability to analyze data to optimize financial outcomes and to solve problems in a constrained environment
- Skills in developing airline schedules in the AirVision Schedule Manager or in scheduling crews, aircraft maintenance in another software package
- Knowledge of airline scheduling, networks and air service demand patterns

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Network and Schedule Planning (Fort Worth, TX, US)

Intro

Why you'll love this job

What you'll do

Develops schedules in the AirVision Schedule Manager environment that meet operational constraints and optimize performance
Analyzes and develops future network schedules designed to maximize profitability, improve timings, increase utilization, and optimize markets for aircraft size
Collaborates closely within Network Planning and other groups such as Crew Planning, Hub Leadership, Operations Planning & Performance, and Technical Operations to ensure each schedule is operationally reliable
Represents Network Planning in interactions with cross‑functional teams including management, operational groups, stations, and hubs
Leverages strong understanding of airline commercial strategy and business goals to drive results
Creates innovative solutions to adapt to changing business conditions

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in Engineering, Mathematics, Economics, Data Analytics, Airline Management or similar field or equivalent experience/training
Minimum 3 years’ experience in airline Network Planning/Scheduling, Revenue Management or Financial Analysis

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Engineering, Mathematics, Economics, Data Analytics, Airline Management or similar field
Knowledge of airline networks and network economics

Skills, Licenses & Certifications

Ability to solve complex problems and puzzles in a constrained and dynamic environment
Ability to leverage understanding of the airline business and commercial goals to drive results and innovative solutions
Ability to be adaptive to new ideas and business processes in an ever-changing marketplace
Ability to challenge self and team to develop future-oriented network strategies
Abilty to communicate and collaborate, work with cross-functional groups to drive outcomes which benefit the entire airline
Skilled at sharing knowledge to develop the expertise of the team as a whole
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Knowledge of AirVision Schedule Manager

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Manager, Division Finance (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Finance Team, within the Finance Division.
Responsible for promoting business effectiveness and efficiency through process improvement while striving for innovation, flexibility, and integration with technology.

What you'll do

Supports the development and implementation of strategies, plans, objectives and procedures across the entire organization
Provides financial guidance to related departments/divisions when required
Ensures financial discipline, management, and controls are adhered to in line with corporate goals and objectives
Drafts and integrates processes and procedures utilizing best practices
Develops recommendations for senior leadership
Assists in cascading plans across departments/divisions
Ensures business planning and purpose are incorporated in all processes for technology, business and human capital investments
Enhances alignment between business processes and information technology
Identifies and analyzes gaps between current processes and desired state; recommends
solutions
Designs and develops process improvement measuresManages business relationships to ensure that various departments/parties involved in projects are aligned with each other and working together toward the common goal
Negotiates deliverables and requirements across multiple areas
Coordinates and forecasts human capital in line with project demands
Performs other duties as required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

MBA or equivalent experience/training
Experience supervising financial staff
5 years’ experience in Finance and/or Accounting, plus exposure to information technology
Experience with human capital tracking and forecasting
Experience with budget tracking, variance reporting, and cost analysisxperience with budget tracking, variance reporting, and cost analysis

Preferred Qualifications- Education & Prior Job Experience

MBA with concentration in Finance

Skills, Licenses & Certifications

Experience with process mapping and writing
Experience with sensitivity and gap analysis
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Ability to build and make presentations to senior management
Excellent analytical skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, AACU Loss Mitigation Analytics (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is within the American Airlines Credit Union. The role is responsible for the management and development of the Credit Union’s Fraud Risk Data Analysts, fraud risk data, and processes used to store and analyze both member and operational transaction data related to loss mitigation.

What you'll do

Lead Fraud Risk Data Analysts and Loss Mitigation organization in the gathering, validating, developing and reporting of fraud-related data
Create standards for the team, data extracts, analysis, reports, etc. as well as associated internal policies and procedures
Provide Loss Mitigation team member training to maximize employee understanding and usage
Work with other business units to validate data integrated into fraud risk data, reports, etc.
Prepare ad hoc reports to support projects, meetings, procedural changes, etc.
Build management dashboards for presenting data analysis and trends
Review, validate and troubleshoot management dashboards and other reporting for trends, issues and anomalies
Drive change by streamlining processes, reducing duplication, promoting automation and looking for synergies
Attend meetings and work with management and business unit employees throughout the Credit Union to leverage information and data for decision making
Serve as a key leader on Loss Mitigation projects in coordination with Business Technology, Data Analytics and other business teams
Perform other duties as assigned
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his / her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED required
Bachelor’s degree in a related field or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions
Experience in data analysis, working in an environment with multiple systems and sources of information and presenting insights

Preferred Qualifications- Education & Prior Job Experience

Previous successful management / leadership experience
Education or experience in accounting, bookkeeping and G/L reconciliations
Experience with accounting, bookkeeping and VISA DPS software, its application and reports
Experience in SQL script development, preferably in an MS SQL Server environment
Experience in Credit Union software such as Episys, Synapsys, Q2 process development and implementation

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Knowledge of Credit Union products, systems and current databases
Ability to demonstrate above average organizational, oral and written communications skills
Ability to build and maintain positive business relationships and foster teamwork
Capacity to promote the benefits of change and lead others to participate in problem solving and process improvement
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Specialist, Customer Success- PHX (Phoenix, AZ, US)

Intro

Why you'll love this job

As a Customer Success Specialist, you will be an integral part of our Reservations and Service Recovery team, responsible for managing and resolving customer inquiries, feedback, and complaints.
The role requires critical thinking, effective communication skills, a strong customer-centric approach (we differentiate CX by status), and the ability to navigate complex situations with empathy and professionalism. You will play a crucial role in maintaining positive relationships between American Airlines, its customers, and partners. Customer Success Travel Professionals are passionate about assisting all customers who have experienced a service failure and about caring for American Airlines’ valuable AAdvantage customers. This is an home-based position.

What you'll do

Strive to achieve AA, Service Recovery, and individual performance goals with every customer interaction
Respond to customer inquiries promptly and professionally through various communication channels, including phone, email, and online forms
Own resolving issues and preventing a future contact without adding customer friction during the first contact
Serve as the single point-of-contact for customers who have experienced any service failures, including and not limited to; customer relations, refunds, baggage claims, and/or issues related to customers’ AAdvantage accounts
Communicate with customers and team members via email or over the phone to investigate and resolve complaints
Ensure the customer knows that their concern is important by listening/reading for understanding, then empathetically asking probing questions and requesting documentation from customers necessary to resolve customer complaints
Investigate customer complaints using a variety of applications and resources
Provide compensation to customers when appropriate
Surface process and/or technical issues that may cause customer friction or drive poor customer experiences
Use customer service skills to de-escalate difficult conversations, speak with professionalism, empathy, and compassion at all times.
Leverage de-escalation and/or contact control skills to resolve customer/partner issues as efficiently as possible
Connect with AAdvantage members to answer account questions and resolve issues
Help AAdvantage members maintain or increase their status by supporting our AAdvantage marketing campaigns
Help keep our AAdvantage members’ accounts safe by working with the Privacy and Security office
Work in a team environment to pursue creative solutions to service failures
Assist in continuing efforts to improve customer service by collecting complaint information
Work with other departments to resolve service failures to retain customers
Collaborate with Service Recovery Departments from our partner airlines and international locations to ensure that customers receive a consistent level of service

All you'll need for success

Required Qualifications

High School diploma or GED equivalency
One year of customer service experience
Knowledge of Microsoft Office including Word, Excel, PowerPoint, and Outlook
Attention to detail with strong critical thinking, problem solving and communication skills

Preferred Qualifications

Post-secondary education
More than one year of customer service experience
Familiarity with airline operations, policies, and regulations
Knowledge of customer service software and tools
Knowledge of Ventana, NetTracer, WorldTracer and other SABRE applications
The ability to speak multiple languages fluently is a plus

Skills, Licenses and Certifications

Excellent communication and problem-solving abilities.
Flexibility to work any shift and ability to work some weekends and holidays as necessary
Ability to work in a fast-paced and dynamic environment
Ability to quickly learn and become proficient in new software applications
Ability to be self-motivated and a team player

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Director, Sales Support and Partner Operations (Fort Worth, TX, US)

Intro

Why you'll love this job

The Director, Sales Support and Partner Operations leads frontline sales support teams, including agency help desks and account coordination functions, that enable travel agency partners (TMCs, OTAs, and other agencies) to sell American Airlines products effectively. This role drives revenue by optimizing sales support workflows, resolving escalated service issues, and ensuring high performance across booking, ticketing, and contract support. This position will also be responsible for supporting our contact center partners, including the development and execution of chat channel strategies.
This leader serves as a key operational partner to Sales, translating commercial strategy into scalable, high-quality support for agency customers while advancing customer, partner, and employee experience outcomes.

What you'll do

Frontline Leadership: Lead, coach, and develop managers and frontline specialists providing sales and operational support, fostering a culture of accountability, service excellence, and continuous improvement.
Agency Partnership Support: Oversee end-to-end operational support for agency partners, ensuring seamless booking, ticketing, fare, and contract-related assistance that enables agencies to sell efficiently and confidently.
Operational Excellence: Streamline sales support workflows, improve response times, and implement tools and technology to increase efficiency, consistency, and scalability across support functions.
Performance Management: Establish, monitor, and optimize key performance indicators (KPIs) and service level agreements (SLAs) to ensure high-quality, reliable service delivery aligned with sales and revenue goals.
Escalation Management: Serve as the final point of escalation for complex or high-impact agency service issues, ensuring timely resolution and strong partner outcomes.
Strategic Collaboration: Partner closely with Sales leadership, account management, and commercial teams to align support strategies with revenue priorities, incentive programs, agency contracts, and distribution initiatives.
Cross-Functional Partnership: Build strong relationships with Product, Technology, Customer Experience, Legal, Finance, and Contact Center Planning & Analytics to influence roadmaps and improve agency-facing tools and processes.
Continuous Improvement & Innovation: Champion modernization of sales support capabilities through digital enablement, self-service expansion, and data-driven decision-making.
Financial & Resource Management: Develop and manage operating budgets while meeting cost, productivity, and performance targets.
Communication & Visibility: Provide clear executive-level reporting on operational performance, agency trends, escalation drivers, and strategic opportunities.
Business Continuity: Support a business-critical operation by remaining available for urgent agency or sales-related needs.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in Business Administration, Management, or equivalent experience/training
7 years of leadership experience managing leaders and frontline teams in a sales support, service, or customer-facing environment
Prior experience leading contact center, sales support, or agency-facing operations required

Preferred Qualifications- Education & Prior Job Experience

Experience supporting airline sales, distribution, or travel agency environments (TMCs, OTAs)
Demonstrated success partnering with Sales organizations, corporate accounts, or agency programs
Experience influencing product, technology, or digital self-service roadmaps in a large enterprise

Skills, Licenses & Certifications

Demonstrates the highest standards of ethics, accountability, and integrity
Proven ability to build and influence strategic, cross-functional partnerships across complex organizations
Strong strategic thinking, negotiation, and judgment skills in fast-paced environments
Track record of driving operational excellence, innovation, and measurable performance improvement
Ability to manage multiple large-scale initiatives with strong attention to detail and execution
Exceptional written and verbal communication skills, with comfort engaging senior leaders and frontline teams alike
Ability to thrive in a high-expectation, results-driven environment
Ability to travel 1-2 times per month, domestic and international

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Specialist, Customer Success- DFW (Fort Worth, TX, US)

Intro

Why you'll love this job

As a Customer Success Specialist, you will be an integral part of our Reservations and Service Recovery team, responsible for managing and resolving customer inquiries, feedback, and complaints.
The role requires critical thinking, effective communication skills, a strong customer-centric approach (we differentiate CX by status), and the ability to navigate complex situations with empathy and professionalism. You will play a crucial role in maintaining positive relationships between American Airlines, its customers, and partners. Customer Success Travel Professionals are passionate about assisting all customers who have experienced a service failure and about caring for American Airlines’ valuable AAdvantage customers. This is an home-based position.

What you'll do

Strive to achieve AA, Service Recovery, and individual performance goals with every customer interaction
Respond to customer inquiries promptly and professionally through various communication channels, including phone, email, and online forms
Own resolving issues and preventing a future contact without adding customer friction during the first contact
Serve as the single point-of-contact for customers who have experienced any service failures, including and not limited to; customer relations, refunds, baggage claims, and/or issues related to customers’ AAdvantage accounts
Communicate with customers and team members via email or over the phone to investigate and resolve complaints
Ensure the customer knows that their concern is important by listening/reading for understanding, then empathetically asking probing questions and requesting documentation from customers necessary to resolve customer complaints
Investigate customer complaints using a variety of applications and resources
Provide compensation to customers when appropriate
Surface process and/or technical issues that may cause customer friction or drive poor customer experiences
Use customer service skills to de-escalate difficult conversations, speak with professionalism, empathy, and compassion at all times.
Leverage de-escalation and/or contact control skills to resolve customer/partner issues as efficiently as possible
Connect with AAdvantage members to answer account questions and resolve issues
Help AAdvantage members maintain or increase their status by supporting our AAdvantage marketing campaigns
Help keep our AAdvantage members’ accounts safe by working with the Privacy and Security office
Work in a team environment to pursue creative solutions to service failures
Assist in continuing efforts to improve customer service by collecting complaint information
Work with other departments to resolve service failures to retain customers
Collaborate with Service Recovery Departments from our partner airlines and international locations to ensure that customers receive a consistent level of service

All you'll need for success

Required Qualifications

High School diploma or GED equivalency
One year of customer service experience
Knowledge of Microsoft Office including Word, Excel, PowerPoint, and Outlook
Attention to detail with strong critical thinking, problem solving and communication skills

Preferred Qualifications

Post-secondary education
More than one year of customer service experience
Familiarity with airline operations, policies, and regulations
Knowledge of customer service software and tools
Knowledge of Ventana, NetTracer, WorldTracer and other SABRE applications
The ability to speak multiple languages fluently is a plus

Skills, Licenses and Certifications

Excellent communication and problem-solving abilities.
Flexibility to work any shift and ability to work some weekends and holidays as necessary
Ability to work in a fast-paced and dynamic environment
Ability to quickly learn and become proficient in new software applications
Ability to be self-motivated and a team player

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Control Center - PHX (Phoenix, AZ, US)

Intro

Why you'll love this job

Responsible for coordinating the activities of Operations and oversees the Operations Planners to effect daily on-time performance.
This role is a part of the Control Center team within the Airports group.

What you'll do

Oversees the activities of AA employees who perform the movement of aircraft
Chairs daily shift briefings and prepares daily station tour reports and analysis for station dependability
Identifies daily challenges that will hinder operational objectives and communicates operational plans effectively
Remains available and flexible to pivot in realtime based on operational needs
Monitors station arrival/departure dependability performance while analyzing trends
Investigates and resolves all operational irregularities to ensure compliance with AA operating procedures
Adjudicates properly the Delay Code Handbook and AYR procedures
Communicates with all local operating departments as well as IOC, MOC, AA central loads, and outside agencies pertaining to AA operational schedule and effectively interprets information from the various sources
Works rotating/flexible shifts as operationally required
Performs other duties as requested while adjusting to operational needs
Look ahead and take advantage of opportunities to mentor and develop Control Center CSM and coordinator staff to advance the future of the organization
Ensure all Team members comply with American Airlines attendance, performance, and work environment policies.
Lead and manage the execution of Emergency Action plans

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s Degree or Master's Degree in Business Management or Science in Aviation or equivalent experience/training
5+ years of leadership operational experience leading people or relevant experience
Substantial experience in both RES and DECS

Preferred Qualifications- Education & Prior Job Experience

Airport Control Center or Integrated Operation Center Experience

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to handle multiple concurrent assignments/projects and be flexible to lead those projects to completion when required
Skills in excellent leadership and teamwork with a proven ability to work effectively in a variety of situations
Ability to be self-driven, highly motivated, creative, and results-oriented
Ability to work well under pressure and a variety of work schedules
Ability to effectively collaborate with stakeholders across different departments
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Airport Customer Operations (Boston, MA, US)

Intro

Why you'll love this job

This job is a member of the Hubs and Gateways Team, within the Customer Experience Division.
Responsible for the efficient use of resources to ensure operational performance. Ensure enforcement of all company and departmental procedures, including safety and security.
The pay range for this role is $98,000 to $134,000, taking into account the qualifications and experience of the selected candidate.

What you'll do

Develops employees
Implements methods of maximizing revenue and controlling expenses
Oversees day to day customer service operations
Solicits ideas and/or feedback from employees and accepts accountability for follow-through
Communicates procedural changes to Customer Service Managers, supervisors and employees and ensures compliance
Monitors and measures on time performance
Identifies areas/individuals which require improvement; develops and implements methods to increase/improve performance
Develops and enhances the work relationship with vendors, ensuring all parties perform their responsibilities properly
Ensures all internal audit requirements are followed and accountable for compliance
Reviews staffing requirements and schedules for all department employees, ensures adjustments are made as needed
Conducts grievance hearings and servs as a grievance hearing officer as required
Interprets the company's policies in a professional and positive manner to all customers
Assists Directors with Customer Service Manager interviews and selections
Aids/guides the development of Customer Service Managers and supervisory staff
Shift work-including nights, weekends and holidays

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School Degree or GED equivalent
3 years' airline supervisory experience
3 years' airport operations experience

Preferred Qualifications- Education & Prior Job Experience

Proven experience in baggage handling, baggage systems, and MBR improvement
Experience working in/on or with airport ramps

Skills, Licenses & Certifications

Possess a valid US Driver's License
Must be self-motivated and detail oriented, team player
Able to perform in a fast paced environment while maintaining a professional and effective approach to high stress situations
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Aircraft Line Maintenance Hub (Charlotte, NC, US)

Intro

Why you'll love this job

This job is a member of the Line Maintenance Team within the Integrated Operations Division.
Responsible for overseeing aircraft maintenance technicians in the repair and return to service of American Airlines’ aircraft. Supervisors are front line leaders of people in the safe, compliant and timely return to service our aircraft. They do this by effectively managing the workload, resources, and work relationships of both internal customers & support groups and external regulatory authorities & vendors.

What you'll do

Guides and directs terminal and/or hangar aircraft maintenance through crew chiefs and leads
Oversees the implementation of the organization's plans, processes, policies, and procedures
Ensures crews are efficiently utilized to accomplish the operation’s workload
Meets company objectives in accordance with company policies and procedures
Responsible for timely and comprehensive communication flow to the workforce
Maintains effective work relationships with airport management, FAA, TSA, other government agencies, suppliers, and similar groups
Collaborates with other supervisors to accomplish directives and objectives
Identifies and takings steps to correct unsatisfactory results
Identifies training and development needs of AMTs within span of control
Provides effective feedback for crew chief and lead coaching/development
Effectively works with union leadership and workforce

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
3 to 4 years of aircraft maintenance experience
FAA Airframe & Powerplant Certificate
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

Associates or Bachelor’s degree in business or technical field or equivalent work experience
2 years of a successful track record of management in maintenance and/or production environments
3 years hands-on experience in the repair or manufacture of large transport category aircraft

Skills, Licenses & Certifications

Knowledge of functional area
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to supervise management, non-management and contract labor work groups
Ability to concurrently handle multiple responsibilities
Strong interpersonal and PC skills
Ability to concurrently supervise multiple areas of responsibility

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Division Finance (Fort Worth, TX, US)

Intro

Why you'll love this job

This role is on the IT Finance Team within the Finance Division and supports the transformation of our IT organization, with a key focus on launching our new India Tech Hub. Responsibilities include subsidiary setup, process design, financial reporting, investment evaluation, and supporting key transformation initiatives. The position offers the opportunity to lead high-impact projects, collaborate with senior leaders, and shape the strategic direction of the company’s largest IT transformation to date.

What you'll do

Assist in building out the new process for monthly close & forecast for the newly opened India Technology Hub
Complete monthly financial close & forecast relating to the transformation
Participate in organizational planning discussions relating to the IT transformation
Evaluate progress towards KPIs to measure success of new venture
Develop reports which can lead to informed decisions by business leaders
Work with various departments across the company to ensure the new India Hub is running smoothly (ie local purchase requirements, capitalization thresholds, HR policies that drive cost implications, etc.)
Assist the Technology Hub President in various projects needed for the success of the business (set-up needs, operational requirements, etc)
Work with multiple groups to build & evaluate business cases relating to the overall IT transformation
Develop the annual operating budget of the India entity

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent experience/training (Accounting or Finance)
3+ years of related work experience

Preferred Qualifications- Education & Prior Job Experience

Master’s Degree in Accounting, Finance, or MBA
4-6 years of experience in an Analyst role
General understanding of US GAAP requirements (finance lease, capitalization requirements, etc) is preferred
Experience managing a company Income Statement & Balance Sheet is preferred
Experience using Hyperion and SAP preferred

Skills, Licenses & Certifications

Advanced Excel modeling skills
Superior analytical skills with an understanding of discounted cash flow analysis, forecasting techniques and variance analysis
Adaptability and flexibility in the use of analytical approaches pertaining to financial issues
Capacity to assimilate, synthesize, and analyze, large volumes of data
Excellent teamwork skills, with proven ability to work effectively in a variety of situations
Ability to accept ownership, responsibility and accountability of functional obligations
Proven success in a team environment and ability to influence change
Ability to prioritize tasks, work well with little supervision, and manage a number of projects simultaneously
Skilled in Microsoft Office Software (e.g., Word, Excel, Access, PowerPoint)
Ability to create and deliver PowerPoint presentations to all levels within the organization including Vice President and above

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Accountant/Sr Accountant, Corporate Accounting (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Accounting Team within the Finance Division
Overview of accounting functions: Lease Accounting, SEC, and other external reporting.
Responsible for performing the day-to-day functions for the corporate accounting and/or financial reporting processes of the Company. Additionally, this role is responsible for preparing and analyzing certain account reconciliations in connection with the Company's monthly close process and completing other various projects as determined on an ad hoc basis. This position works closely with the corporate divisions to ensure accounting issues are appropriately identified, analyzed, documented in technical position memos and reported in external reports and internal presentations.

What you'll do

Through research and follow up, ensures that reconciling items and discrepancies in accounting data are resolved in a timely manner
Prepares, peer-review, and provides documents (e.g. reconciliations, supporting schedules, and process maps) by requested deadlines to the Company's external auditors and the SOX group to ensure timely completion of quarterly reviews, the annual financial statement audit and SOX compliance test work
Reviews process maps and performs internal controls to ensure SOX compliance
Prepares internal/external financial statements and disclosures for SEC filings. Documents and reviews support for SEC filings for accuracy.
Participates in the design, development, testing, implementation and documentation of accounting systems and related interfaces. Recommends and implements system modifications to improve internal control, increase efficiency or reduce costs. Identifies, documents, and escalates system issues to the IT department
Assists with researching, documenting and implementing conclusions regarding technical accounting treatment for non-routine transactions and new accounting pronouncements for areas of responsibility
Assists in providing guidance on accounting issues to business groups of the Company
Assists in providing new team members with appropriate training on business processes and system applications for assigned areas of responsibility.
Assist in providing direction to team members
Evaluates the effectiveness and efficiency of business processes, procedures and accounting assumptions on an ongoing basis. Recommends and assists in process improvements to improve the control environment and increase the utilization of resources (people, technology, funds)
Develops and maintains documentation for business and system processes for assigned responsibilities
Represents the department in meetings and through written and verbal communication with internal and external customers
Performs a variety of other functions/ad-hoc projects as assigned to aid in the department's/company's achievement of goals and business objectives

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's Degree in Accounting or equivalent education/experience
3 years of combined public accounting experience or experience in large public company corporate accounting department

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Accounting, Economics, or Finance, MBA, or related disciplines or equivalent experience
Certified Public Accountant
Knowledge of SAP general ledger and Hyperion Financial Management reporting tool

Skills, Licenses & Certifications

Excellent knowledge of technical accounting matters, US GAAP, SEC regulations
Possess fundamental accounting, internal controls and SOX knowledge required
Self-motivated, detail-oriented with strong organizational and time management skills
Demonstrates excellent verbal and written communication skills Proficient with Microsoft Office software including Outlook, Word and Excel
Demonstrated ability to lead and participate in projects
Demonstrated ability to establish metrics, coach and mentor junior employees and provide performance feedback
Demonstrated experience testing systems using a standardized methodology for documentation preferred
Demonstrated experience using innovative thinking ability with high degree of motivation and problem solving skills required
Flexible/adaptable to constant change and scheduling needs to meet deadlines
Demonstrated ability to work in a team environment
Demonstrated ability to work on projects and prioritize and execute concurrent assignments
Ability to meet deadlines without supervision

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Member Services Representative, AACU Title Servicing (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Servicing Operations team within the American Airlines Credit Union. The role is responsible for providing excellent service to members and front line staff with the servicing of titles for American Airlines Credit Union.

What you'll do

Answer department ACD calls from members
Perform clerical duties necessary to perfect security liens, title transfers and lien releases
Review, maintain and track title files and reports
Assist members and Credit Union staff with title processing, ownership transfer, state filings and lien recordings
Interact with field staff via telephone, e-mail and fax
Interact with various state motor vehicle departments
Review loan documents for accuracy and legality
Create and promote positive name recognition for the Credit Union
Research member inquiries and provide solutions as required in a timely manner
Foster a culture that promotes teamwork, service excellence and relationship building within the overall organization
Cross-train on Member Services Representative duties to provide coverage for teller line during morning hours, lunches, vacation and Saturday rotations (if position is located in a Branch location)
Perform other duties as assigned
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED

Preferred Qualifications- Education & Prior Job Experience

Previous banking or Credit Union experience
Previous customer service experience

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Skilled in data entry with the ability to operate standard office machines
Ability to exercise excellent member service skills and interact professionally with all employees and members
Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
Ability to effectively communicate with all levels both verbally and written
Ability to speak, read, and write Spanish is a plus
Ability to work independently and with minimal supervision
Ability to perform basic math calculations and analyze data
Ability to work well under deadlines and high volume pressure
Ability to self-motivate with strong organization skills and capacity for attention to detail
Ability to effectively prioritize work and meet deadlines
Ability to work varying schedules, including evenings and weekends
Ability to maintain satisfactory performance and attendance
Ability to sit for extended periods of time
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Financial Reporting (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Accounting Team within the Finance Division.
Responsible for leading the day-to-day functions for the corporate accounting / financial reporting processes of the company. Accounting functions include: frequent flyer accounting, benefits, intangible assets, foreign exchange, intercompany, Hyperion administration, G/L maintenance, financial statement consolidation, stock compensation and administration, SEC and other external reporting, fixed asset accounting, cash accounting, short-term investments accounting, inventory accounting and fixed asset accounting.

What you'll do

Leads the preparation of monthly, quarterly and annual supporting schedules for responsible accounting functions; Reviews journal vouchers, monthly support schedules and general ledger account reconciliations
Partner and collaborate with the Company’s treasury, corporate development, financial planning & analysis, finance controller organization, executive compensation, investor relations and legal teams to support transactions.
Manage and coordinate activities to support the completion of internal and external audit requirements
Participates in external SEC financial reporting process, including 10Qs, 10Ks, and 8Ks, quarterly and annual financial statements, footnotes and Management’s Discussion and Analysis (MD&A) disclosures, disclosure checklists, and related support as well as oversee other regulatory and governmental compliance reporting including Department of Transportation reporting
Ensure compliance with SEC and GAAP reporting requirements, including monitoring, researching, and implementing recent and proposed accounting pronouncements and documenting and implementing conclusions regarding technical accounting treatment for significant or non-routine transactions
Ensures that accounting functions are Sarbanes Oxley (SOX) compliant
Provides guidance on accounting issues to business groups of the company as needed
Provides new employees with appropriate training on business processes and system applications for assigned areas of responsibility
Evaluates the effectiveness and efficiency of business processes, procedures and accounting assumptions on an ongoing basis. Recommend and assist in process improvements to improve the control environment and increase the utilization of resources (people, technology, funds)
Develops and maintains documentation for business and system processes for assigned responsibilities
Represents the department in meetings and through written and verbal communication with internal and external customers
Serves as a backup for Director as a resource for accountants to ask questions and to sign off on journal entries and reconciliations
Performs a variety of other functions/ad-hoc projects as assigned to aid in the department’s/company’s achievement of goals and business objectives

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in Accounting or equivalent experience/training
5 years of accounting and finance experience, including leadership experience managing teams cross-functional projects and knowledge with financial reporting, financial processes and systems, SOX compliance, and complex accounting matters
Experience in large public accounting firm and/or large publicly traded company required
CPA certification required

Preferred Qualifications- Education & Prior Job Experience

Master’s degree in Accounting or Finance, MBA, or other related discipline

Skills, Licenses & Certifications

Demonstrates the highest standards of ethics and integrity
Leadership abilities including experience managing teams
Ability to work in a team environment
Ability to manage multiple priorities and deadlines in a fast-paced environment
Ability to think innovatively with a high degree of motivation and problem solving skills required
Knowledge of technical application of GAAP and SOX principles
Knowledge of financial reporting processes
Self-motivated, detail-oriented with strong organizational and time management skills
Flexible/adaptable to constant change and scheduling needs to meet deadlines
Knowledge of Microsoft Office software; good working knowledge of mainframe accounting/reporting systems including SAP general ledger and Hyperion Financial Management reporting tool
Ability to consistently meet deadlines

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Financial Planning (Fort Worth, TX, US)

Intro

Why you'll love this job

Operating Budgets is a foundational team within the Financial Planning (FP&A) organization that works closely with the Division Controller and Corporate Accounting organizations to understand business issues impacting the financial statements, produce consolidated forecasted financial statements and lead the annual budgeting process. Activities include creating divisional goals, analyzing financial results, maintaining operating statistics for the company, and presenting financial results to senior management. Output supports Investor Relations’ guidance and Earnings Calls. Team members should expect to support multiple cross divisional projects and processes.

What you'll do

Provide guidance to senior executive team and Board of Directors regarding the Company’s financial performance and near-term financial outlook in context of internal and external factors impacting the Company
Maintain and enhance forecasting models to improve accuracy and relevance, aligning closely with organizational goals
Collaborate with Division Controllers and Commercial Planning teams to maintain forecast accuracy and drive performance toward Company goals and KPIs
Prepare detailed cause-and-effect analyses for senior management on complex financial matters, providing valuable insights for strategic decision-making
Collaborate and work closely with various groups across the Company to understand respective business units and their impacts to the Company’s bottom line
Compile Board of Directors packages justifying large projects, explaining financial performance, or the financial forecast
Work extensively as consultants for other groups in the company
Provide various reports that are reviewed by CFO and other key executives
Prepare materials for earnings calls and Board of Director meetings

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree or equivalent with a concentration in Finance/Economics or equivalent training/experience
3+ years of experience in Corporate Finance, Accounting, Financial Services or Consulting, including experience with advanced financial modeling and analysis

Preferred Qualifications- Education & Prior Job Experience

Airline or travel industry experience
MBA from a leading institution

Skills, Licenses & Certifications

Ability to adapt and apply a variety of analytical approaches to logically structure analysis of complex issues and to develop creative solutions to business, financial and operational challenges
Excellent interpersonal, oral and written communication skills, including the ability to effectively communicate with all levels of management
Exercise leadership skills through taking initiative and motivating others within a dynamic team environment
Excellent teamwork skills, with proven ability to work effectively in a variety of situations
Advanced aptitude in problem-solving, including the ability to logically structure an appropriate analytical framework
Excellent attention to detail and ability to conceptualize tasks in the context of broader enterprise goals
Expert level proficiency in Microsoft Excel and PowerPoint

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Aircraft Line Maintenance Hub (Chicago, IL, US)

Intro

Why you'll love this job

This job is a member of the Line Maintenance Team within the Integrated Operations Division.
Responsible for overseeing aircraft maintenance technicians in the repair and return to service of American Airlines’ aircraft. Supervisors are front line leaders of people in the safe, compliant and timely return to service our aircraft. They do this by effectively managing the workload, resources, and work relationships of both internal customers & support groups and external regulatory authorities & vendors.
Salary Range: $103,000 - $134,000

What you'll do

Guides and directs terminal and/or hangar aircraft maintenance through crew chiefs and leads
Oversees the implementation of the organization's plans, processes, policies, and procedures
Ensures crews are efficiently utilized to accomplish the operation’s workload
Meets company objectives in accordance with company policies and procedures
Responsible for timely and comprehensive communication flow to the workforce
Maintains effective work relationships with airport management, FAA, TSA, other government agencies, suppliers, and similar groups
Collaborates with other supervisors to accomplish directives and objectives
Identifies and takings steps to correct unsatisfactory results
Identifies training and development needs of AMTs within span of control
Provides effective feedback for crew chief and lead coaching/development
Effectively works with union leadership and workforce

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
3 to 4 years of aircraft maintenance experience
FAA Airframe & Powerplant Certificate
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

Associates or Bachelor’s degree in business or technical field or equivalent work experience
2 years of a successful track record of management in maintenance and/or production environments
3 years hands-on experience in the repair or manufacture of large transport category aircraft

Skills, Licenses & Certifications

Knowledge of functional area
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to supervise management, non-management and contract labor work groups
Ability to concurrently handle multiple responsibilities
Strong interpersonal and PC skills
Ability to concurrently supervise multiple areas of responsibility

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
American Airlines offers personal time off based on your workgroup and/or collective bargaining agreement.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Financial Planning Systems (Fort Worth, TX, US)

Intro

Why you'll love this job

The role sits within the Accounting Automation team and supports transformational initiatives to modernize the tools and applications that support Accounting and Finance operations.

It oversees the maintenance and enhancement of the Accounting and Finance application portfolio, including coordination with vendors on product development and release schedules. The position also partners with stakeholders to deliver automated, innovative process improvements and provides mentorship to team members.

What you'll do

Supports the Hyperion planning application, monthly, for forecast and actual financials
Validates the data from Hyperion Financial Management and from controllers
Investigates and resolves issues with data, including divisional roll-ups and intercompany transactions
Supports system maintenance; maintains user permissions
Supports users with system issues, existing reports, forms, and models
Assists with preparation of in-depth cause and effect analyses on a variety of complex financial issues and competitive industry analyses
Coordinates and completes monthly headcount process with respect to Hyperion
Updates Hyperion Planning with hierarchy changes; coordinate hierarchy changes with Controllers and GL administration
Consults with work groups to determine reporting business requirements; proposes and presents efficient solutions
Creates Essbase cubes, Planning Applications, Reports, as well as forecasting and planning models for Finance divisions

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Undergraduate degree in Business, Finance, Economics, Accounting, Information Systems or equivalent experience/training
3 years’ work experience in a Finance role, including experience with financial statements, as well as financial modeling and analysis
Strong IT background, including experience with Oracle and multi-dimensional and relational database structures
Microsoft Power BI or other dashboard query experience
Experience in low code/no code tools such as workflow automation (Alteryx) or agent build (Copilot)

Preferred Qualifications- Education & Prior Job Experience

MBA
Experience using Hyperion, Anaplan, as well as development and administration experience (including Hyperion Financial Reporting, Essbase, Planning, HFM)

Skills, Licenses & Certifications

Ability to adapt and be flexible in the use of analytical approaches pertaining to financial issues
Ability to problem-solve, model and analyze data
Detail-oriented with focus on accuracy and ability to prioritize tasks
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Strong negotiation skills
Excellent teamwork skills with proven ability to work effectively in a variety of situations

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Aircraft Line Maintenance Hub (Los Angeles, CA, US)

Intro

Why you'll love this job

This job is a member of the Line Maintenance Team within the Integrated Operations Division.
Responsible for overseeing aircraft maintenance technicians in the repair and return to service of American Airlines’ aircraft. Supervisors are front line leaders of people in the safe, compliant and timely return to service our aircraft. They do this by effectively managing the workload, resources, and work relationships of both internal customers & support groups and external regulatory authorities & vendors.
Salary Range: $103,000-$134,000

What you'll do

Guides and directs terminal and/or hangar aircraft maintenance through crew chiefs and leads
Oversees the implementation of the organization's plans, processes, policies, and procedures
Ensures crews are efficiently utilized to accomplish the operation’s workload
Meets company objectives in accordance with company policies and procedures
Responsible for timely and comprehensive communication flow to the workforce
Maintains effective work relationships with airport management, FAA, TSA, other government agencies, suppliers, and similar groups
Collaborates with other supervisors to accomplish directives and objectives
Identifies and takings steps to correct unsatisfactory results
Identifies training and development needs of AMTs within span of control
Provides effective feedback for crew chief and lead coaching/development
Effectively works with union leadership and workforce

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
3 to 4 years of aircraft maintenance experience
FAA Airframe & Powerplant Certificate
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

Associates or Bachelor’s degree in business or technical field or equivalent work experience
2 years of a successful track record of management in maintenance and/or production environments
3 years hands-on experience in the repair or manufacture of large transport category aircraft

Skills, Licenses & Certifications

Knowledge of functional area
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to supervise management, non-management and contract labor work groups
Ability to concurrently handle multiple responsibilities
Strong interpersonal and PC skills
Ability to concurrently supervise multiple areas of responsibility

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Product Owner/Sr Product Owner, Technology Products (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Customer Experience Operations Innovation team within the Customer Experience Division.
The Contact Center Experience Product Owner will leverage their creativity and make data-driven decisions to provide world class customer experiences that are convenient, connected, and consistent for our customers and Reservations and Service Recovery contact center employees.
This person will partner with Information Technology teams to define, deliver, and continuously improve upon the technology strategies, products and services, specifically as it relates to the agent desktop for those contact centers.

What you'll do

Contributes to the cocreation of Product Vision and Product Strategy tied to Portfolio goals
Utilizes technical knowledge such as A/B testing, product architecture, continuous deployment process, DevOps practices, data models and analytics, querying languages, tools supporting automation/metrics and other technologies in support of the products/services owned
Communicates regularly on OKRs, product roadmap, planned development, upcoming releases, and areas requiring leadership’s attention
Coordinates with other Product team members to manage product dependencies and increments of value
Performs continuous product discovery and offers valuable solutions that align to Product OKRs
Understands the budgetary implications, related organizational constraints in factoring areas of focus
Uses data to define baselines, measure outcomes, share insights, order backlog items, etc.
Conducts competitive benchmarking, presents new technologies/solutions, identifies unmet/underserved need
Defines and maintains a healthy backlog, operating consistently in adopting organizational standards and presents the backlog items with squads and external team members
Seeks input from product, process and technology areas and balances time-sensitive improvements needed for maintaining both technical and product health
Collaborates with various internal team members (i.e. UX, Technology, Vendors, Risk, Compliance, Security
Influences leaders, squads and peers on product strategy, roadmap items, OKRs and upcoming releases
Practices agility in discovering and delivering value continuously

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in related field plus 3 years of experience in Product Management/ Delivery (ex: product analyst, user researcher, product owner, etc.) or 5 years of relevant work experience

Preferred Qualifications- Education & Prior Job Experience

Experience determining Product Market fit and defining a Go-to-Market strategy
Demonstrate familiarity with Agile Product Management tools

Skills, Licenses & Certifications

Relevant certifications in Product Management/Product Delivery field
Has strong knowledge/expertise of product domain including the business model, constraints, regulations, user experiences, etc.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Category Manager/Sr Category Manager (Professional Services) (Fort Worth, TX, US)

Intro

Why you'll love this job

The Professional Services Category is part of American’s Procurement organization and manages end-to-end sourcing for Contact Centers, Consulting Services, Benefits, Contingent Labor, Marketing, Legal, and Financial Services. The Category Manager/Sr Category Manager plays a pivotal role in developing and implementing sourcing strategies, leading contract negotiations, optimizing stakeholder engagement, and driving vendor value creation. The responsibilities range from building relationships with internal partners and vendors, leading sourcing events that deliver measurable savings & improvements, and navigating the complexities of contracting, financial analysis, risk, legal, and regulatory requirements.

What you'll do

Join a growing, high-performing team of Strategic Sourcing Professionals with a passion for continuous improvement
Work alongside highly driven, energetic, and collaborative team members
Develop strategies that achieve cost control, cost reduction, and cost containment targets
Expand your professional skill set by partnering with cross-functional teams on high-impact projects
Engage with senior leadership on key sourcing and transformation projects
Enhance your procurement expertise by utilizing a mix of critical skills - analytics, relationship building, collaboration, and project management
Build a strong professional network by engaging with vendors and internal stakeholders
Never have a boring day at work again!
Lead end-to-end sourcing including scoping the business needs, developing project plans, executing RFx events, driving negotiations to achieve favorable language, supporting stakeholder satisfaction, and monitoring vendor performance
Negotiate commercial terms to establish contracts that meet business requirements and support category strategies
Deliver hard savings and cost avoidance through strategic sourcing, demand planning, and process optimization, supporting financial targets and Procurement Transformation Initiatives
Analyze market trends, supplier proposals, and cost structures, to provide data-driven sourcing decisions
Identify, evaluate, and onboard innovative suppliers, to expand sourcing options and drive competitive advantage
Maintain organized documentation by completing financial improvement reports, storing contractual documents, and tracking project progress in the appropriate tools
Partner closely with Legal, Finance, Business Requestors, and other internal teams to ensure alignment across requirements, risks, and objectives
Serve as the strategic interface between internal stakeholders and vendors, ensuring alignment of cross-functional and organization needs
Collaborate with Procurement Excellence team and various sourcing groups to implement best practices in sourcing, contracting, and vendor management
Demonstrate strong interpersonal and communication skills with the ability to engage and support senior stakeholders in a dynamic environment
Complete professional development activities including training, leadership presentations, and financial reporting
Identify opportunities for improvement across tools, processes, and operations within your category
Create, socialize, and implement vendor management tools including scorecards, SLAs/PGs, and Business Reviews
Partner with Benefits, Legal, Finance, and other cross‑functional teams to ensure sourcing strategies align with applicable regulatory frameworks, including Benefits‑related legal considerations
Lead contract structuring efforts by developing, reviewing, and negotiating key commercial components such as MSAs, SOWs, NDAs, DSAs, and related agreements
Apply strong financial acumen to evaluate supplier proposals, assess payment terms, understand working capital impacts, and quantify hard savings and cost‑avoidance opportunities
Manage high‑visibility, regulatory‑complex, and internally sensitive projects that require balancing competing priorities, navigating conflicting stakeholder viewpoints, and maintaining alignment across the organization
Leverage knowledge of direct vs. indirect sourcing models to tailor sourcing strategies, with particular focus on the nuances of key indirect categories and their unique practices, risks, and considerations

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

Bachelor's degree in relevant field 
3+ years related work experience

Preferred Qualifications - Education & Prior Job Experience

Degree in Procurement, Supply Chain, Business Administration, Business Management, Finance, Accounting, or other related field
Knowledge of Source to Pay systems
Strong project management skills
Process Mapping abilities
Supplier Risk Analysis
Vendor Relationship Management

Skills, Licenses & Certifications

Energetic and ambitious individual looking for a career developing opportunity in Procurement field
Skilled communicator and problem-solver, capable of navigating ambiguity, complex stakeholder dynamics, and change
Self-directed, organized, and resourceful person with the ability to handle multiple, simultaneous tasks with proven record of prioritizing, managing, and executing as outlined.
Strong business acumen
Understanding of supply chain concepts, with work experience applying those concepts
Negotiating and influencing skills
Understanding and use of technical tools for analysis, problem solving, forecasting and quality improvement
Proficient in Microsoft Office (e.g. Word, Excel, PowerPoint)
Previous experience with Source to Pay systems
High ethical standard

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

Manager, Strategic Sourcing (IT) (Fort Worth, TX, US)

Intro

Why you'll love this job

This role is part of the Technology category within the Procurement team in the Finance Division, reporting to the Director, Strategic Sourcing, Technology Procurement. You will join a growing Strategic Sourcing organization that plays a critical role in shaping how the company engages with key technology suppliers and invests in innovative solutions.
You will lead a team of Technology Procurement professionals responsible for driving long-term cost reductions, improving supplier performance, and executing robust, market-informed category strategies. Procurement is one of the fastest‑growing professions in the world, and in this role, you will directly influence high‑visibility initiatives that support the company’s operational and financial goals.
As a leader in Technology Sourcing, you will shape category direction, champion data‑driven decision‑making, and provide thought leadership on how to optimize our supplier ecosystem. Your work will be highly visible to senior leadership and will provide opportunities to showcase strategic thinking, business storytelling, and executive‑level communication.
You will also collaborate with cross-functional teams and external partners to strengthen relationships, enhance supplier accountability, and deliver value‑based outcomes. This role offers a unique opportunity to expand your leadership capabilities, grow your executive presence, and deepen your expertise in a dynamic, technology‑focused procurement environment.

What you'll do

Embodies American Airlines leadership attributes and models the behaviors of Caring, Collaboration, Development, Results and Future
Lead and mentor a team of Technology Procurement professionals across hardware, software, infrastructure, and IT services categories, driving optimal team performance, ongoing skill development, and leadership bench strength.
Manage the full IT supplier lifecycle, including sourcing, procurement, negotiations, contract management, and supplier performance evaluation.
Develop, implement, and track robust IT category strategies grounded in deep market analysis and aligned with company and stakeholder priorities, delivering measurable year‑over‑year cost reductions and working capital improvements while ensuring supplier accountability and performance.
Communicate and present category strategy recommendations and results to all levels of leadership, including Officer‑level stakeholders, using clear storytelling to convey complex concepts.
Build and maintain strong relationships with supplier executive teams and internal stakeholders; lead regular business reviews to affirm expectations, review objectives and key results, drive root‑cause accountability, identify solutions, and track plans/results.
Define and oversee cross‑supplier performance management and governance to ensure high standards of supplier accountability, SLA adherence, and continuous improvement.
Conduct supplier spend and consumption analytics in partnership with Finance to identify optimization opportunities, including contract consolidation and restructuring.
Research and interpret the technology marketplace (market research and competitive analysis) to understand supplier and market characteristics, identify sourcing trends, and uncover new opportunities for value creation and category positioning.
Conduct supplier due diligence using scorecards, annual reviews, reporting metrics, dashboards, and financial analysis; lead Quarterly Business Reviews focused on SLAs to drive accountability, proactively identify improvements, and monitor progress throughout the contract period.
Manage supplier performance by addressing conflict resolution, escalations, and resolution procedures promptly and effectively to ensure issues are resolved and continuous improvement is maintained.
Support compliance audits regarding contractual adherence and collaborate with internal stakeholders and business units to develop and maintain ongoing entitlement controls.
Partner with Legal and Sourcing/Procurement teams throughout the supplier lifecycle to ensure robust contract operations, governance, and policy alignment.
Build strong partnerships with existing and new strategic suppliers to enable high‑quality, efficient support for internal stakeholders and business units; champion continuous improvement to enhance quality, efficiency, and cost savings across sourcing activities.
Stay abreast of emerging AI technologies and tools relevant to category management; lead pilot projects to test and scale AI applications that deliver measurable performance and cost savings.

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

Bachelor's degree in related field or equivalent experience/training
7 years of relevant experience in Procurement, Supply Chain, Finance, Economics, or Business Administration/Management, Computer Science, Information Systems Management, or other related field
Experience leading a Strategic Sourcing team with direct reports

Preferred Qualifications – Education & Prior Job Experience

Post-graduate degree in relevant field or equivalent experience/training
12+ years of relevant experience in Procurement
5+ years of experience leading IT Strategic Sourcing team(s) with direct reports

Skills, Licenses, and Certifications

Ability to be an action-oriented leader with the natural ability and desire to effectively engage employees, stakeholders, and suppliers to produce strong results
Ability to demonstrate leadership skills with the ability to manage multiple tasks and effectively lead those in their span of care
Ability to lead teams to develop and implement effective category strategies
Skills in negotiation, contract management, and driving supplier performance
Strong analytical thinking and strategic problem-solving skills
Strong process analysis/development skills
Strong proficiency in data analysis tools (Excel, SQL, Power BI/Tableau/Alteryx)
Demonstrated ability to drive change and influence cross-functional teams
Ability to demonstrate an aptitude for problem-solving and strong quantitative and analytical skills
Ability to manage multiple and diverse projects with changing priorities
Passion for sustainability and sustainable sourcing practices
Proficient in Microsoft Office (Excel, PowerPoint, Word)
Knowledge of Coupa or other procurement related sourcing tools and systems
Ability and willingness to travel extensively throughout

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

Supervisor, Aircraft Base Maintenance (Tulsa, OK, US)

Intro

Why you'll love this job

This job is a member of the Base Maintenance Team within the Integrated Operations Division.
Responsible for supervising a team of Crew Chiefs and mechanics as a key member of the dynamic and fast-paced American Airlines Maintenance organization.

What you'll do

Leads by example, coaches our team members to success and builds trustworthy relationships
Manages the daily Production requirements through subordinates
Ensures team members are following procedures in order to ensure maximum efficiency, compliance and safety
Leads staff to ensure team member's skills are utilized to the highest degree possible; leads coordination with Maintenance Training to ensure on-going enhancement of staff and skill set
Conducts regular meetings with Business Reviews and Boardwalks to ensure best possible communication, identification, and resolution of action items
Monitors the coordination of maintenance manpower requirements overtime and consistency with program scheduling and priorities
Maintains effective communication between Maintenance, Engineering, Facilities Maintenance and other Supply Chain groups
Ensures team members know, understand and are engaged in achieving critical Metrics and key performance indicators
Executes manpower deployment and shift production requirements

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School Diploma or GED equivalency
3 years of aircraft maintenance experience
FAA Airframe & Powerplant Certificate
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

1 year leadership experience supervising production operation in an area related to heavy/shop maintenance
Experience supervising and/or leading workgroups

Skills, Licenses & Certifications

A&P License
Strong working knowledge of the GPM and SPPM
Understanding of Airline/Technical operations
Knowledge of audit requirements
Knowledge of labor reporting and crew utilization
Strong interpersonal and PC skills
Ability to concurrently manage multiple areas of responsibility.
Excellent analytical, organization and planning skills
Must pass a background reference check and criminal fingerprint check
Ability to work effectively with all levels of team members

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Aircraft Line Maintenance Hub (Miami, FL, US)

Intro

Why you'll love this job

This job is a member of the Line Maintenance Team within the Integrated Operations Division.
Responsible for overseeing aircraft maintenance technicians in the repair and return to service of American Airlines’ aircraft. Supervisors are front line leaders of people in the safe, compliant and timely return to service our aircraft. They do this by effectively managing the workload, resources, and work relationships of both internal customers & support groups and external regulatory authorities & vendors.

What you'll do

Guides and directs terminal and/or hangar aircraft maintenance through crew chiefs and leads
Oversees the implementation of the organization's plans, processes, policies, and procedures
Ensures crews are efficiently utilized to accomplish the operation’s workload
Meets company objectives in accordance with company policies and procedures
Responsible for timely and comprehensive communication flow to the workforce
Maintains effective work relationships with airport management, FAA, TSA, other government agencies, suppliers, and similar groups
Collaborates with other supervisors to accomplish directives and objectives
Identifies and takings steps to correct unsatisfactory results
Identifies training and development needs of AMTs within span of control
Provides effective feedback for crew chief and lead coaching/development
Effectively works with union leadership and workforce

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
3 to 4 years of aircraft maintenance experience
FAA Airframe & Powerplant Certificate
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

Associates or Bachelor’s degree in business or technical field or equivalent work experience
2 years of a successful track record of management in maintenance and/or production environments
3 years hands-on experience in the repair or manufacture of large transport category aircraft

Skills, Licenses & Certifications

Knowledge of functional area
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to supervise management, non-management and contract labor work groups
Ability to concurrently handle multiple responsibilities
Strong interpersonal and PC skills
Ability to concurrently supervise multiple areas of responsibility

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

IT Category Manager/Sr Category Manager, Procurement (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Technology Procurement team within the Finance Division, reporting to the Manager, Strategic Sourcing, Technology Procurement.
Responsible for developing and implementing comprehensive strategic programs which meet the needs of the internal stakeholders while addressing pricing, acquisition, total cost, lead-time and supply, as well as managing contracts and suppliers.

What you'll do

Manage technology spend categories such as software, SaaS, hardware, telecom, networking, infrastructure, cloud, labor, and managed services suppliers.
Represents the company in business transactions with both internal and external organizations
Creates and manages strategies, negotiations, RFPs, and contracts
Creates, negotiates, implements and manages long term contracts while effectively developing and promoting strategic partnerships with suppliers
Works closely with internal American Airlines customers and stakeholders to understand their business needs, objectives, product/service requirements and the broader operational processes
Effectively communicates with appropriate management levels both internally and externally
Identifies opportunities for improvement and makes constructive suggestions for change
Manage the full supplier lifecycle, including sourcing, procurement, negotiations, contract management, and supplier performance evaluation.
Develop, implement, and track comprehensive category strategies grounded in deep market analysis and aligned with company and stakeholder priorities; deliver measurable year-over-year cost reductions and working capital improvements.
Conduct supplier spend and consumption analytics in partnership with Finance to identify sourcing optimization opportunities, including contract consolidation and restructuring.
Research and interpret the technology marketplace to understand supplier and market characteristics, identify sourcing trends, and uncover new opportunities for value creation.
Conduct supplier due diligence using scorecards, annual reviews, reporting metrics, dashboards, and financial analysis to ensure robust evaluation and effective risk management. Lead Quarterly Business Reviews focused on SLAs to drive supplier accountability, proactively identify improvement opportunities, and monitor progress throughout the contractual period.
Manage supplier performance by addressing conflict resolution, escalation, and resolution procedures promptly and effectively, ensuring issues are resolved and continuous improvement is maintained.
Partner with Legal and Sourcing/Procurement teams throughout the supplier lifecycle to ensure robust contract operations and governance.
Build strong partnerships and engagement with both existing and new strategic suppliers to enable high-quality, efficient support for internal stakeholders and business units.
Champion continuous improvement initiatives to enhance quality, efficiency, and cost savings across all sourcing activities.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field
3 years related work experience in Supply Chain, Finance, Economics, Business Administration, Computer Science, Information Systems Management, or another related field

Preferred Qualifications- Education & Prior Job Experience

Degree in Procurement, Supply Chain, Business Administration, Business Management, Finance, Accounting, or another related field
5+ years related work experience in Supply Chain, Finance, Economics, Business Administration, Computer Science, Information Systems Management, or another related field
Knowledge of Source to Pay systems
Strong project management skills
Process Mapping abilities
Supplier Risk Analysis
Vendor Relationship Management

Skills, Licenses & Certifications

Skilled in Microsoft Office (e.g. Word, Excel, PowerPoint)
A potential team leader with strong communication skills
Understanding of supply chain concepts, with work experience applying those concepts
Negotiating and influencing skills
Self-directed and resourceful with the ability to handle multiple, simultaneous tasks with exhibited follow through and initiative
Business understanding, particularly in project management, early supplier involvement, total cost management and financial analysis
Understanding and use of technical tools for analysis, problem solving, forecasting and quality improvement
Previous experience with Source to Pay systems
Proficient in Excel
High ethical standard

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Plant Maintenance Mechanic - Ground Service Equipment (Phoenix, AZ, US)

Intro

Why you'll love this job

Responsible for being a key reason why friends, family, and customers of American Airlines fly safely and on time.
There are also opportunities for job growth and advancement, training, and working with many of the industry’s most talented aviation professionals.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job, absent undue hardship. Please contact Accommodations@aa.com should you wish to request an accommodation.

Technical Functions

Execute assignments requiring auto mechanic skills
Tow ground equipment
Execute assignments requiring skills from a skilled journeyman trade
Execute assignments requiring electrical skills
Execute assignments involving high-pressure hydraulic skills
Execute assignments requiring heating and air conditioning-related skills
Maintain required licenses, certifications, and/or qualifications
Connect/remove ground power and ground start units

GSE / Facilities General Functions

Assist in storage, removal, and clean-up of hazardous waste
Ensure forms, records, reports, and other work-related paperwork are completed properly
Request parts
Clean work area after each shift in preparation for the next crew
Perform Foreign Object Debris (FOD) walks
Coordinate with vendors regarding technical questions
Explain work procedures to other personnel
Escort vendors throughout airport property

American Airlines General Functions

Report to position on time, as scheduled, and at assigned station or location, including varying shifts, weekends, and holidays
Perform all functions in accordance with safety procedures and policies
Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Follow instructions from supervisor or Crew Chief, as applicable
Coordinate with other employees, vendors, and stakeholders to accomplish work tasks
Perform duties that require general safety awareness (e.g., when working in an area with moving vehicles)
Wear uniforms and work shoes as required by company policy
Use relevant electronic systems to complete work

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED.
Valid driver's license.
Ability to read, write, fluently speak and understand the English language or language native to geographical location.
Minimum of eighteen (18) months training from an accredited school in automotive mechanical maintenance, or 18 months mechanical experience on automotive equipment.
Possess the applicable state or city license.
Must be willing to work outdoors in any weather conditions in accordance with Company Safety Guidelines.
Must be willing to work extra hours when there are operational needs, such as weather delays.
Ability to work rotating shifts including weekends, holidays, and days off.
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA).
Must be able to secure appropriate airport authority and/or US Customs security badges.
Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst, Division Finance (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Commercial Finance Team within the Finance Division.
Responsible for assisting in the design and implementation of a comprehensive strategic plan, track financial and productivity performance, and is involved with financial forecasting, development of capital plans, staffing analysis, cost reduction, and revenue generation studies.

What you'll do

Partners and collaborates with the Alliances organization, supporting financial and accounting activities related to American’s other airline partnerships
Stays up to date with industry frequent flyer program developments and analyzes potential impacts to American’s financials
Participates on projects that help drive business recommendations or decisions
Evaluates competitive strategies and industry trends to determine impact on current or contemplated action plans
Develops reports which can lead to informed decisions by business leaders
Coordinates near and long term planning activities to ensure consistency and compliance with corporate action plans
Develops the annual operating budget and models used to forecast operating expenditures
Creates business cases and financial analysis for proposals in order to secure funding and approvals
Completes monthly financial close and review of business expenses

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent experience/training
2-3 years of related work experience
Advanced Excel modeling skills

Preferred Qualifications- Education & Prior Job Experience

MBA preferred
Experience using SQL, Alteryx, Hyperion and SAP preferred

Skills, Licenses & Certifications

Superior analytical skills with an understanding of discounted cash flow analysis, forecasting techniques and variance analysis
Adaptability and flexibility in the use of analytical approaches pertaining to financial issues
Capacity to assimilate, synthesize, and analyze, large volumes of data
Excellent teamwork skills, with proven ability to work effectively in a variety of situations
Ability to accept ownership, responsibility and accountability of functional obligations
Proven success in a team environment and ability to influence change
Ability to prioritize tasks, work well with little supervision, and manage a number of projects simultaneously
Skilled in Microsoft Office Software (e.g., Word, Excel, Access, PowerPoint)
Ability to create and deliver PowerPoint presentations to all levels within the organization including Vice President and above

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more