Jobs at American Airlines

Crew Chief, Technical Line Maintenance - United Kingdom LHR (London, GB)

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

FAA A&P Certified Crew Chief leading a group of Maintenance Technicians, accomplishing routine and non-routine line maintenance for AA and any customer airlines. Report to the local Duty Manager Line Maintenance.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

To lead, direct and support a group of Maintenance Technicians and act as duty senior Maintenance representative in the absence of Supervision.
To plan and manage work assignments for staff under their control in an efficient, timely and financially prudent manner and administer the operation to ensure the smooth running of the daily workload.
To oversee and where necessary assist with line maintenance and troubleshooting on American aircraft types B777 and B787.
To comply with safety directives & application of safe work methods.
To accomplish checks/remedial work and all associated paperwork in a timely fashion.
Carries out all reasonable instructions from management.
To communicate effectively, professionally and appropriately with all relevant persons in a timely manner, regarding activities under their control.
To identify and communicate the training requirements of team members within their work family.
To ensure rules and regulations of FAA and other agencies and authorities are complied with.
To be willing to carry out field trips or other short-term assignments.
To provide feedback on a regular basis including coaching & counseling

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Read, write and speak both English and Native Language
Must be able to secure appropriate airport authority and/or US Customs security badges
Possess an FAA A&P Technicians License
Be able to exercise authority while at the same time be able to empower the direct reports for the general functionality of the department
Qualifications & experience on Boeing 777 and 787- must obtain
Valid driving license
A willingness to work in a shift environment, including weekends, bank and public holidays
Valid passport

Preferred Qualifications- Education & Prior Job Experience

Previous experience as a Lead/Crew Chief AMT

Skills, Licenses & Certifications

Superior technical, analytical and troubleshooting skills
Proactive approach to all assigned and undertaken work
Able to work under pressure with minimum/no supervision
Ability to handle multiple tasks and prioritize workload
Diplomacy and ability to maintain a calm demeanor in a stressful environment
Be a motivated and proactive leader who can function with little direction from above

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Ramp Service Agent Part Time (Salt Lake City, UT, US)

Intro

Why you'll love this job

Fleet Service Clerks perform the handling of items on and off aircraft, carts, containers, and trucks; transporting items between terminals and aircraft; receiving, delivering, weighing and documenting of cargo in a cargo specific facility (warehouse) or a loading dock area.
The terms and conditions of this position are covered by the Transport Workers Union (TWU) Collective Bargaining Agreement. Starting pay is $20.03 per hour.

What you'll do

These are the essential functions of the jobThis list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Move baggage and cargo of various weights to and from aircraft
Drive and operate belt loaders
Service aircraft at gates with ground power and air conditioning
Tow and pushback aircraft from gates
Service aircraft lavatories and water ports
Clean interior of aircraft when needed
Position beverage and luggage carts around the ramp area
Works outdoors in various weather conditions
Work shifts that include irregular and/or extended hours, weekends and holidays.
Click here to see what it takes to be part of the Fleet team, and click here to see what a day in the life of a Fleet Service Agent looks like!

What you'll do (cont.)

General

Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Perform all functions in accordance with safety procedures and policies
Wear uniforms as required by company policy
Wear all personal protective equipment (PPE) in accordance with rules and regulations
Work outdoors with exposure to extreme weather/elements, engine noise, and noxious fumes

Depending on your airport size, you may also do the following:

De-ice aircraft by directing a chemical/water stream at aircraft surfaces
Perform catering service

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

High school diploma or GED or international equivalent
Must be 18 years of age or older
Lift, load, unload, and transport bags and cargo to/from aircraft's, bag carts, and conveyor belts
Must have knowledge of and ability to use basic computer skills
People-oriented and highly motivated, with a positive and cooperative attitude
Good communication skills
Applicable valid driver’s license as required by local authorities
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Ability to obtain jet bridge certification
Must have the ability to pass the US Postal Service background check

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Fleet Transactions (Dallas, TX, US)

Intro

Why you'll love this job

This position in the Finance organization reports to the Senior Manager of Fleet Transactions. The analyst/senior analyst will support all activities related to aircraft leasing. The successful candidate will take ownership, responsibility, and accountability of assigned projects and collaborate with internal and external stakeholders.

What you'll do

Support the aircraft lease renewal negotiation process, and other aircraft lease related projects
Review agreements and identify opportunities to improve terms and conditions
Foster relationships with external counterparts, primarily aircraft lessors and counsel
Collaborate with AA counsel to ensure proper documentation of agreed commercial terms
Support aircraft novations and transfers by verifying contractual provisions are satisfied
Ensure contractual lease obligations are being met
Primary point of contact to all relevant stakeholders internally for aircraft lease related matters (accounting, legal, tech ops, tax, finance, etc)
Maintain and update internal database for all aircraft transactional information
Manage ad hoc projects related to fleet administration
Other special projects and tasks as assigned

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

College degree in relevant field or equivalent experience/training
2-3 years of related work experience

Preferred Qualifications - Education & Prior Job Experience

Strong interpersonal skills and ability to interact with internal/external stakeholders
Contracts and negotiation experience
Technical knowledge of aircraft and engines preferred
Advanced Excel and PowerPoint skills
Excellent written and verbal communication skills
Self-starter with the ability to prioritize tasks and handle multiple projects concurrently
Ability to read, write, fluently speak, and understand the English language

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Supervisor, Aircraft Line Maintenance Hub (New York City, NY, US)

Intro

Why you'll love this job

This job is a member of the Line Maintenance Team within the Integrated Operations Division.
Responsible for overseeing aircraft maintenance technicians in the repair and return to service of American Airlines’ aircraft. Supervisors are front line leaders of people in the safe, compliant and timely return to service our aircraft. They do this by effectively managing the workload, resources, and work relationships of both internal customers & support groups and external regulatory authorities & vendors.

What you'll do

Guides and directs terminal and/or hangar aircraft maintenance through crew chiefs and leads
Oversees the implementation of the organization's plans, processes, policies, and procedures
Ensures crews are efficiently utilized to accomplish the operation’s workload
Meets company objectives in accordance with company policies and procedures
Responsible for timely and comprehensive communication flow to the workforce
Maintains effective work relationships with airport management, FAA, TSA, other government agencies, suppliers, and similar groups
Collaborates with other supervisors to accomplish directives and objectives
Identifies and takings steps to correct unsatisfactory results
Identifies training and development needs of AMTs within span of control
Provides effective feedback for crew chief and lead coaching/development
Effectively works with union leadership and workforce

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
3 to 4 years of aircraft maintenance experience
FAA Airframe & Powerplant Certificate
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

Associates or Bachelor’s degree in business or technical field or equivalent work experience
2 years of a successful track record of management in maintenance and/or production environments
3 years hands-on experience in the repair or manufacture of large transport category aircraft

Skills, Licenses & Certifications

Knowledge of functional area
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to supervise management, non-management and contract labor work groups
Ability to concurrently handle multiple responsibilities
Strong interpersonal and PC skills
Ability to concurrently supervise multiple areas of responsibility

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Workforce Management (Miami, FL, US)

Intro

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Domestic Airports Team within the Customer Experience Division

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Ability to solve complex staffing issues with minimal oversight
Strong communicator with all levels of the operation
Can manage multiple software programs at the same time to quickly analyze the operation and determine best course of action throughout the day
Coordinate assignments for frontline team members to dynamically work flights at gates
Utilizes GS Realtime and other programs (i.e. Prime, GETNG, SABRE) to identify and grant day of overtime, provide staffing inputs and tour reports
Being proactive and efficient with time management
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED Equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Aircraft Line Maintenance Hub (Los Angeles, CA, US)

Intro

Why you'll love this job

This job is a member of the Line Maintenance Team within the Integrated Operations Division.
Responsible for providing all necessary resources to ensure an efficient operation during shift.
Oversees and enforces Company, local, state and Federal safety and regulatory compliance requirements while establishing a working environment that is safe and professional on a day-by-day basis.
Salary Range: $115,000-$150,000

What you'll do

Oversees the admlinistration and interpretation of the collective bargaining agreement for represented employees and all company policies for both represented and non- represented employees, providing coaching and counseling as appropriate
Promotes mutual trust, by communicating relevant station matters to frontline employees, holding monthly Floor Leadership Team meetings, supports employee engagement through the Joint Leadership Team/Area Leadership Team (JLT/ALT) and supports the Continuous Improvement (CI) process
Engages in the “Working together” concept to partner with the union leadership
Uses on-the-job training to assess and develop Crew Chiefs and Aircraft Maintenance Technicians (AMTs), ensuring compliance with training and qualifications
Interfaces with all Managers, Crew Chiefs, local union leadership, contractors, and local authorities
Assigns workload assignments to Crew Chiefs and updates Maintenance Operations Center (MOC) on workload progress including out-of-service aircraft
Adheres to applicable safety obligations as set forth in the American Airlines Commitment to Safety statement contained in the Safety, Security & Environmental Policies and Procedures Manual
Works rotating shifts including weekends, holidays, days off and overtime as necessary

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School Diploma or GED equivalency
5 years Aircraft Maintenance Operations experience
Familarity with numerous functional areas

Preferred Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent experience/training
3 years leadership experience
Previous experience with and knowledge of AA budgeting, policies and procedures

Skills, Licenses & Certifications

Airframe & Power Plant (A&P) license
Strong interpersonal and PC skills
Ability to concurrently manage multiple areas of responsibility
Excellent analytical, organization, and planning skills
Ability to adhere to applicable safety obligations as set forth in the AA Commitment to Safety statement contained in the Safety, Security & Environment Policies and Procedures Manual
Ability to pass a background reference check and criminal fingerprint check
Understanding of other areas within Line Maintenance
Ability to concurrently manage multiple areas of responsibility
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Ability to pass U.S. Department of Transportation (DOT) mandated drug testing requirements
Ability to complete a DOT Testing Inquiry Form, which provides authorization for release of records from previous employer
Must be able to work nights, weekends, and holidays

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Engineer/Sr Engineer, IT Software (Dallas, TX, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
The Software domain refers to the area within Information Technology that focuses on the development, deployment, management, and maintenance of software applications that support business processes and user needs. This includes development, application lifecycle management, requirement analysis, QA, security & compliance, and maintaining the applications and infrastructure.

What you'll do

Write, test, and document code, scripts, and processes following organizational standards
Promote AI-first thinking across all phases of the SDLC
Use GitHub Copilot and GenAI to boost development productivity
Automate CI/CD tasks with AI agents and smart scripting
Adopt AI tools for scalable design and architecture decisions
Build real-time pipelines using Kafka, MSK, and Flink
Develop secure, scalable RESTful and GraphQL APIs
Implement OAuth2 and JWT for robust API security
Solve technical problems and build impactful components/libraries
Deliver high-quality work and mentor junior engineers in technical skills
Conduct root cause analysis to address systemic issues and lead action plans
Design integrated systems that enable cross-functional teams to deliver value at scale, speed, and reliability
Manage technical debt and drive initiatives to eliminate it
Anticipate scaling, latency, and durability challenges, guiding teams in mitigation
Collaborate with security teams to implement secure practices early in development
Assess technical risks and implement prevention strategies
Evaluate squad delivery practices, recommend improvements, and drive change
Identify and eliminate duplication of effort, promoting reuse across teams
Measure team performance and support individual development
Explore emerging technologies, lead prototype development, and incorporate into architectural solutions

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
3+ years of experience designing, developing, and implementing large-scale solutions in production environments

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
Airline Industry experience

Skills, Licenses & Certifications

Proficiency with the following technologies:
- Programming Languages: Java, Python, C#, Javascript/Typescript
- Frameworks: Spring/SpringBoot, FastAPI
- Front End Technologies: Angular/React
- Deployment Technologies: Kubernetes, Docker
- Source Control: GitHub, Azure DevOps
- CICD: GitHub Actions, Azure DevOps
- Data management: PostgreSQL, Azure SQL, MongoDB, Redis
- Integration/APIs Technologies: Kafka, REST, GraphQL
- Cloud Providers such as Azure and AWS
- Test Automation: Selenium, TestNG, Postman, SonarQube, Cypress, JUnit/NUnit/PyTest, Cucumber, Playwright, Wiremock/Mockito/Moq
Ability to optimize solutions for performance, resiliency and reliability while maintaining an eye toward simplicity
Ability to concisely convey ideas verbally, in writing, in code, and in diagrams
Ability to optimize system designs spanning multiple teams to allow small, safe, incremental releases
Ability to work through others by cooperatively sharing responsibilities
Ability to combines deep knowledge of a product domain with awareness of advancing technology to introduce solutions that propel the technical capability of the organization forward.
Proficiency in object-oriented design techniques and principles
Proficiency in Agile methodologies, such as SCRUM
Proficiency in DevOps Toolchain methodologies, including Continuous Integration and
Continuous Deployment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Corporate Talent Acquisition (Dallas, TX, US)

Intro

Why you'll love this job

The role will partner equally with stakeholders including people business partners, compensation, and hiring managers across each division to create innovative and efficient ways of sourcing talent. The position is responsible for improving and optimizing recruitment metrics, service level agreements and reporting as the COE for corporate recruitment.

What you'll do

Responsibility for recruitment of Management & Support and Director/Managing Director hiring to support the business, including vertical and market expertise, sourcing, hiring initiatives and recruitment process
•   Create a strategy for recruiting and deliver high quality and efficient hiring to actively build talent pipelines and fill open positions.
•   Provide strategic insight to leaders on recruitment status and performance
•   Oversee and participate in projects of varying scope, partnering with functional leaders to engage and recruit talent across functions, levels and locations.
•   Meet Compliance requirements for hiring programs
•   Communicate recruitment programs and metrics to ensure consistent delivery of strategy and execution across business functions
•   Leads a team of recruiters who partner with the business to deliver recruitment that meets productivity metrics, service level agreements and understanding of goals and targets
•   Partners equally with stakeholders across American, collaborating with business leaders, Compensation, Talent Management, People Business Partners and other functions
•   Develops and delivers enhanced candidate experience with plans and initiatives to ensure best in class recruitment
•   Responsible for regular reporting scorecards to share with leadership and other stakeholders

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree, ideally within a Business or HR concentration, or equivalent experience
5+ years experience in recruitment in large, complex global organizations preferred
Experience in designing and implementing world-class recruitment strategies and plans

Preferred Qualifications- Education & Prior Job Experience

SAP SuccessFactors experience preferred

Skills, Licenses & Certifications

Ability to prioritize and multi-task effectively in a fast-paced environment
Analytically focused with ability to identify, research and report on trends using data
Energetic, forward-thinking, creative, and able to challenge assumptions while providing a high-quality work product
Flexible and comfortable with ambiguity, able to embrace change
Collaborative and comfortable in client centric environment with a commitment to excellent service quality
Ability to translate strategy into actions

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Specialist/ Sr Specialist, Behavioral Safety (Dallas, TX, US)

Intro

Why you'll love this job

The Specialist/ Sr Specialist, Human Factors & Behavioral Reliability is part of the Safety Division. This role will play a critical role in bridging the gap between humans and systems by analyzing how users interact with products, environments, and technologies to optimize safety and performance supporting cross-functional teams for the company’s daily operations

What you'll do

Evaluate human-machine interactions to optimize system performance and usability
Collaborate with design, engineering, and product teams to implement user-focused solutions
Analyze user data to identify pain points and recommend enhancements to interface design and user workflows
Support risk assessments, workload evaluations, and scenario modeling to anticipate and mitigate potential issues
Develop standards and guidelines for user interface (UI) design and human-system integration
Document findings and present actionable insights to cross-functional stakeholders
Design and deliver training programs on human factors principles and best practices to reduce errors and improve safety
Create communication strategies that reinforce safety messaging and encourage positive behavioral change
Ensure compliance with relevant human factors, ergonomics, and industry regulations, and communicate necessary updates across teams

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Human Factors, Psychology, Engineering, or a related field
3 years of experience in human factors, behavioral reliability, or a related field

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Human Factors, Psychology, Engineering, or a related field
5+ years of experience in human factors, behavioral reliability, or a related field
Experience working with internal and external partners to align teams, clarify strategies, and ensure shared understanding of goals and impacts

Skills, Licenses & Certifications

Proven ability to manage large, complex, and multi-phase projects, including fast-tracked initiatives
Demonstrates a mindset of continuous improvement and encourages innovative thinking, intelligent risk-taking, and application of human performance principles
Adaptable and comfortable navigating ambiguity and change
Energetic, forward-thinking, and confident in challenging assumptions to drive meaningful results

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Service Systems Engineering (Miami, FL, US)

Intro

Why you'll love this job

As, Analyst/ Sr Analyst, Service Systems Engineering, you will play a key role in American Airline’s Inflight division. You will deliver exceptional customer experiences by optimizing service and inflight processes, while utilizing your analytical skills to drive business results and enhance the customer journey.

What you'll do

•   Utilize Engineering and/or Scientific methods to optimize service and inflight processes
•   Conduct quality assurance rides (QARs) and evaluate the end-to-end system of service delivery
•   Conduct statistical and root cause analysis to identify areas for improvement
•   Identify, track, analyze, and optimize areas for improvement in inflight processes
•   Inspect, implement, and enforce quality standards
•   Develop strategies to monitor and improve product or service quality
•   Serve as a subject matter expert on key processes and systems, driving targeted recommendations for improvement

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree in Industrial Engineering, Process Optimization, or a related field
• 3+ years of experience in Industrial Engineering, process optimization, or a related field

Preferred Qualifications- Education & Prior Job Experience

•   Master's degree in Industrial Engineering, Process Optimization, or a related field
•   5+ years of experience in Industrial Engineering, process optimization, or a related field
•   Experience in the airline industry or a related field
•   Certification in Lean, Six Sigma, or a related methodology

Skills, Licenses & Certifications

•   Strong analytical and problem-solving skills
•   Excellent communication and collaboration skills
•   Strong attention to detail and ability to maintain high levels of accuracy and quality
•   Ability to work in a fast-paced environment and adapt to changing priorities
•   Strong business acumen and understanding of the airline industry
•   Proficiency in Microsoft Office, including Excel, Word, and PowerPoint
•   Experience with data analysis and statistical software, such as R or Python
•   Certification in Lean, Six Sigma, or a related methodology (preferred)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Engineer/Sr Engineer, IT UX (Dallas, TX, US)

Intro

Why you'll love this job

This job is a member of the User Experience (UX) team within the Information Technology division at American Airlines.
American is transforming the way we deliver software and solutions for our customers. As part of this transformation, the UX organization is championing Design Systems methodology to create and maintain reusable components that will lead to more efficient and consistent product design.
As an Engineer, you will design, build, and operate systems in American's development environment in collaboration with users, product partners, software vendors, and other Engineering teams to increase the speed, reliability, and value of our systems.
We build and maintain end-to-end solutions at scale for our customers and employees across the enterprise, meeting their expectations with the right tools, platforms, and experiences that deliver on caring for people on life's journey.

What you'll do

Manage and evolve design system architecture by improving performance, reliability, scalability, testing automation, and issue/vulnerability mitigation to align with AA's modernization journey
Build design system artifacts that meet user needs and follow organizational IT standards, process, and infrastructure, as well as industry best practices and trends in reusability, accessibility, and design system methodology
Own the strategy and implementation of a highly scalable design system, and translate technical direction into easily understandable language for all levels of technical expertise
Maintain a balanced workload with fellow engineers and provide mentorship/instruction to junior engineers
Collaborate with Engineers, Designers and Product partners to understand requirements and drive timely execution in an Agile environment
Enable product teams in their modernization journey to maintain the highest levels of development practices and standards when writing clean, modular and self-sustaining code
Measure success of the design system through quantitative metrics that prove the value of reusability and consistency
Produce clear, actionable guidelines that help designers and developers understand the design system
Regularly audit the design system to remove redundancy and improve load times

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in software engineering, computer science, information systems or other related discipline, or equivalent experience
3 years of experience in web-based, front-end user interface development or similar
Full stack web development: HTML, CSS and Javascript, Web components, Lit (or similar)
Experience in Scrum/Agile development environments

Preferred Qualifications- Education & Prior Job Experience

5+ years of experience in delivering enterprise design systems at scale, including web based, front-end user interface development or similar Experience working on enterprise design systems
Experience working with UX/UI (research, information architecture, visual design)
Modern frameworks like Angular or React
E-commerce and/or airline industry experience

Skills, Licenses & Certifications

Experience with design, prototyping, and component library tools such as Figma, Adobe XD or similar
Accessibility best practices: WCAG 2.0+ AA compliance, localization, inclusive design
Understanding of components and patterns of a design system and how each design choice is able to scale
Ability to express design principles and generate consensus over to achieve on the vision
Experience with iPhone/Android app design

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Plant Maintenance Mechanic - Stationary Operating Engineer (New York City, NY, US)

Intro

Why you'll love this job

Responsible for being a key reason why friends, family, and customers of American Airlines fly safely and on time.
There are also opportunities for job growth and advancement, training, and working with many of the industry’s most talented aviation professionals.
Starting pay is $ 43.87 per hour.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job, absent undue hardship. Please contact Accommodations@aa.com should you wish to request an accommodation.

Technical Functions

Troubleshoot, disassemble, clean, check, repair, rework, replace, fabricate, assemble, install, and adjust any building component, plant equipment, automotive and ground equipment, machinery, accessories, and parts
Execute assignments requiring plumbing skills
Execute assignments requiring millwright skills
Weld materials
Perform general building maintenance and construction work
Maintain locks and keys for facility (doors, desks, gates) and other airport locations, including digital security access doors and gates

GSE / Facilities General Functions

Assist in storage, removal, and clean-up of hazardous waste
Ensure forms, records, reports, and other work-related paperwork are completed properly
Request parts
Clean work area after each shift in preparation for the next crew
Perform Foreign Object Debris (FOD) walks
Coordinate with vendors regarding technical questions
Explain work procedures to other personnel
Escort vendors throughout airport property

American Airlines General Functions

Report to position on time, as scheduled, and at assigned station or location, including varying shifts, weekends, and holidays
Perform all functions in accordance with safety procedures and policies
Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Follow instructions from supervisor or Crew Chief, as applicable
Coordinate with other employees, vendors, and stakeholders to accomplish work tasks
Perform duties that require general safety awareness (e.g., when working in an area with moving vehicles)
Wear uniforms and work shoes as required by company policy
Use relevant electronic systems to complete work

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED.
Valid driver's license.
Ability to read, write, fluently speak and understand the English language or language native to geographical location.
Minimum of thirty-six months (36) or more journeyman experience in one or more maintenance trades such as a carpenter, electrician, HVAC, millwright, painter, plumber, or welder.
Possess the applicable state or city license.
Must be willing to work outdoors in any weather conditions in accordance with Company Safety Guidelines.
Must be willing to work extra hours when there are operational needs, such as weather delays.
Ability to work rotating shifts including weekends, holidays, and days off.
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA).
Must be able to secure appropriate airport authority and/or US Customs security badges.
You will be required to successfully complete our drug screening process.
Any subsequent relocation expenses are the responsibility of the candidate.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Workforce Management - LAX (Los Angeles, CA, US)

Intro

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Domestic Airports Team within the Customer Experience Division
The pay range for this position is $50,000 - $84,000

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Ability to solve complex staffing issues with minimal oversight
Strong communicator with all levels of the operation
Can manage multiple software programs at the same time to quickly analyze the operation and determine best course of action throughout the day
Coordinate assignments for frontline team members to dynamically work flights at gates
Utilizes GS Realtime and other programs (i.e. Prime, GETNG, SABRE) to identify and grant day of overtime, provide staffing inputs and tour reports
Being proactive and efficient with time management
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED Equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Staff Assistant II, Airport Hub/Gateway - LAX (Los Angeles, CA, US)

Intro

Why you'll love this job

This job is a member of the Airport Hubs & Gateway Team within the Customer Experience Division
Responsible for handling one or more of the following as their primary role
- Attendance and compliance
- Distribution of equipment and supplies
- Coordinating payroll
- Coordinating and maintaining operation coverage and lost time
- Managing new hire and transfer boarding
- he pay range for this position is $17.79 - $25.97 per hour

What you'll do

Performs a wide variety of office duties including: coordinating meeting arrangements, typing, filing, ensuring telephone coverage, greeting and directing customers, handling mail, ordering and distributing office supplies, reconciling P-card spending, tracking anniversaries/birthdays, and arranging travel and hotel accommodations
Provides assistance with preparation of management presentations and special projects as required
Troubleshoots and escalates office technology issues, including telephone and copier machines
Tracks and ensures employees complete onboarding duties, including appropriate system access, assignment of lockers, mailboxes, uniforms, badges, fingerprinting, training, etc.
Assists in station event planning, coordination, and execution (i.e. Do Crew, luncheons, holiday meals, recognition events)

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
Previous office/clerical experience

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Knowledge of MS Office Products including Word, Excel, PowerPoint, etc.
Knowledge of policies, procedures, and corporate structure
Ability to prioritize work, be detail-oriented and meet deadlines
Ability to perform in a fast paced environment and handle multiple tasks simultaneously
Ability to be self-motivated with strong organizational skills
Ability to grasp concepts and functionality of specific software and programs
Ability to effectively communicate both verbally and written with all levels within the Organization
Excellent interpersonal skills with a focus on customer service
Approachable and professional demeanor
High level of professionalism and ability to maintain confidentiality
Strong verbal and written communication skills
Ability to work varied hours and holidays (as business needs may vary)
Must be able to secure appropriate airport authority and/or US Customs security badges, (if applicable)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Source to Pay (Dallas, TX, US)

Intro

Why you'll love this job

We are seeking a Source-to-Pay (S2P) Transformation Specialist to join our Procurement Excellence Team. This role plays a critical part in our ongoing procurement transformation journey—focused on standardizing processes, implementing best-in-class practices, and maximizing the business value of our Source-to-Pay systems and tools. The ideal candidate brings a strong process mindset, deep understanding of S2P workflows, and the ability to influence cross-functional stakeholders across Procurement, Finance, and Business Units.

What you'll do

Lead and support S2P process standardization across sourcing, contracting, purchasing, invoicing, and payment to drive consistency and efficiency.
Champion procurement best practices, including competitive sourcing, supplier performance management, and spend compliance.
Support the rollout and adoption of S2P technologies (e.g., Coupa, Ariba, Ivalua) by ensuring configuration aligns with process design and business needs.
Act as a liaison between Procurement and Business Units, advising on optimal use of systems, policies, and processes to unlock value.
Identify and drive continuous improvement initiatives within the S2P lifecycle, including automation, simplification, and digitization efforts.
Define, monitor, and report on key performance indicators (KPIs) related to S2P performance, adoption, and compliance.
Collaborate with IT, Finance, and Change Management teams to support successful deployment and training on procurement systems and processes.
Enable and enforce policy compliance through governance frameworks and intake-to-pay controls.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

2+ years of experience in Procurement, S2P systems, or process transformation roles.
Strong understanding of end-to-end S2P processes, tools, and performance levers.
Experience with Coupa, SAP Ariba, or similar platforms is strongly preferred.
Demonstrated ability to drive cross-functional initiatives and influence stakeholders.
Data-driven mindset with experience in process improvement methodologies (Lean, Six Sigma, etc.).

Preferred Qualifications- Education & Prior Job Experience

Strategic thinker with the ability to balance process design and practical implementation.
Strong communicator, capable of translating technical system capabilities into business outcomes.
Passionate about digital procurement, process innovation, and operational excellence.

Skills, Licenses & Certifications

•   Demonstrated ability to drive change and influence cross-functional teams
•   Proficiency in creating sourcing templates and a strong focus on automation and digitization
•   Ability to demonstrate an aptitude for problem solving and strong quantitative and analytical skills
•   Ability to manage multiple and diverse projects with changing priorities
•   Skilled in creating dashboards and establishing CPO KPls
•   Knowledge of Power BI, Tableau, Cognos and analytics tools
•   Passion for sustainability and sustainable sourcing practices
•   Proficient in Microsoft Office (Excel, PowerPoint, Word)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:
•   Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
•   Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
•   Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
•   401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
•   Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Product Owner/Sr Product Owner, Technology Products (Dallas, TX, US)

Intro

Why you'll love this job

The Product Owner, Technology Products is part of the Airport Technology Product Management team (Travel Innovation) within the Customer Experience organization.
This role focuses on the check-in product and owns delivery across digital and airport environments to shape intuitive, efficient customer journeys. It includes collaborating with stakeholders and IT teams to prioritize initiatives, execute improvements, and enhance the customer experience at every stage of check-in.

What you'll do

Contributes to the cocreation of Product Vision and Product Strategy tied to Portfolio goals
Utilizes technical knowledge such as A/B testing, product architecture, continuous deployment process, DevOps practices, data models and analytics, querying languages, tools supporting automation/metrics and other technologies in support of the products/services owned
Communicates regularly on OKRs, product roadmap, planned development, upcoming releases, and areas requiring leadership’s attention
Coordinates with other Product team members to manage product dependencies and increments of value
Performs continuous product discovery and offers valuable solutions that align to Product OKRs
Understands the budgetary implications, related organizational constraints in factoring areas of focus
Uses data to define baselines, measure outcomes, share insights, order backlog items, etc.
Conducts competitive benchmarking, presents new technologies/solutions, identifies unmet/underserved need
Defines and maintains a healthy backlog, operating consistently in adopting organizational standards and presents the backlog items with squads and external team members
Seeks input from product, process and technology areas and balances time-sensitive improvements needed for maintaining both technical and product health
Collaborates with various internal team members (i.e. UX, Technology, Vendors, Risk, Compliance, Security
Influences leaders, squads and peers on product strategy, roadmap items, OKRs and upcoming releases
Practices agility in discovering and delivering value continuously

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in related field plus 3 years of experience in Product Management/ Delivery (ex: product analyst, user researcher, product owner, etc.) or 5 years of relevant work experience

Preferred Qualifications- Education & Prior Job Experience

Experience determining Product Market fit and defining a Go-to-Market strategy
Demonstrate familiarity with Agile Product Management tools

Skills, Licenses & Certifications

Relevant certifications in Product Management/Product Delivery field
Has strong knowledge/expertise of product domain including the business model, constraints, regulations, user experiences, etc.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst, Procurement (Dallas, TX, US)

Intro

Why you'll love this job

This job is a member of the Procurement team within our Finance division.
This role is responsible for developing and executing strategic programs that align with internal stakeholder needs, focusing on cost-effective solutions, timely acquisition, and comprehensive supply management

What you'll do

Drive results through action-oriented initiatives and strong relationship-building skills
Innovate and creatively solve problems, taking full ownership of your projects
Represent American Airlines in negotiations and business dealings, both internally and externally
Act as a catalyst for change, streamlining processes for greater efficiency
Conduct in-depth research and analysis of commodities and categories
Assist with the development and implementation of category strategies as a strategic thinker
Assist with RFP processes and contract negotiations
Enhance company value while fostering positive supplier relationships
Collaborate with internal teams to understand their needs and integrate them into procurement processes
Communicate effectively, demonstrating emotional intelligence in all interactions

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent experience/training

Preferred Qualifications- Education & Prior Job Experience

Advanced degree in Procurement, Supply Chain, Business Administration, or other related field
Proficiency in Source to Pay systems
Experience in vendor relationship management
Skills in process mapping and supplier risk analysis

Skills, Licenses & Certifications

Knowledge of supply chain concepts, with work or internship experience applying those concepts
Negotiating and influencing skills
Ability to be self-directed and resourceful with the ability to handle multiple, simultaneous tasks with exhibited follow through and initiative
Business understanding, particularly in project management, early supplier involvement, total cost management and financial analysis
Understanding and use of technical tools for analysis, problem solving, forecasting and quality improvement
High ethical standards
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
Solid understanding of supply chain management principles

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, AACU Payments Servicing (Dallas, TX, US)

Intro

Why you'll love this job

This job is a member of the Credit Union Team within the American Airlines Credit Union.
Responsible for problem resolution, testing and implementation of systems and solutions and customer service escalations for the Payments Servicing department at American Airlines Credit Union.

What you'll do

Coordinates the daily operations of the Member Services Representatives which includes shift scheduling, vacation bids, coaching & counseling sessions, training, and hiring
Provides recommendations to improve procedure functionality/efficiency and coordinates with Payments reporting the testing of new developments and/or releases in each area
Maintains schedules of all MSRs and ensures all audit guidelines are met regarding time off and completion of recurrent training/BVS courses
Completes performance evaluations for all MSRs
Develops and motivates MSRs to meet performance guidelines and coach them to make improvements in their performance
Researches and escalates member inquiries and provides solutions in a timely manner
Prepares monthly accruals and variance explanations
Creates and oversees incentive programs for Payments Servicing staff
Assists Payments Servicing & Risk Manager on service and product projects
Serves as on call rotation for support of American Airlines CARE Team
Performs ACD call monitoring in conjunction with other department managers
Ensures the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Bachelor's degree or equivalent related work experience
Banking or Credit Union experience
Experience with payments transactions and systems
Supervisory experience

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Ability to demonstrate excellent oral and written communication skills & exercise effective interpersonal skills with the ability to communicate with all levels of staff and management
Ability to demonstrate superior people management and employee engagement skills, to include directing, coaching, counseling and motivating staff
Ability to effectively manage a large staff
Ability to work well in a fast paced environment and multi task with attention to detail, accuracy, and efficiency
Skilled in mathematics and analytical ability
Ability to work independently with minimal supervision
Ability to work well under deadlines and high volume pressure
Ability to adjust work schedule and work additional hours as needed to support business needs
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines pre-hire compliance checks
Must have acceptable credit history, which will be verified

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Manager, Supply Chain Transformation (Dallas, TX, US)

Intro

Why you'll love this job

The Sr Manager, Supply Chain Transformation is part of the Strategy and Process team within our Technical Operations (Tech Ops) Division. You’ll play a critical role in influencing the future of the supply chain by supporting the design, implementation, and continuous improvement of strategic transformation initiatives that drive efficiency, performance, and innovation throughout the supply chain network.

What you'll do

• Lead the implementation and continuous improvement of strategic transformation initiatives that drive efficiency, performance, and innovation throughout the supply chain network

• Manage the planning and execution of a portfolio of strategic transformation initiatives for the supply chain network

• Deliver planning and execution of WMS solution evaluation and implementation, and planning platform improvements

• Design efforts to redefine inventory strategies, including network allocation and overall inventory strategy

• Maximize order coverage and service levels to support operational requirements, including RON (Remain Overnight), engineering/project modifications, and Line and Heavy Check materials requirements

• Conduct comprehensive network allocation and inventory strategy projects to redefine inventory Partner with internal stakeholders and external consultants

• Oversee inventory optimization and material planning to ensure efficient supply chain operations.

• Develop standardized operational workflows

• Define, monitor, and report key operational KPIs

• Partner with internal stakeholders and external consultants

• Champion a culture of innovation and continuous improvement

• Ensure operational readiness through structured change management

• Promote safety, 5S principles, and lean operations

• Promote empowerment and engagement

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree in Supply Chain, Logistics, Operations, or a related field

• 7 years' work experience in supply chain logistics/ operations

Preferred Qualifications- Education & Prior Job Experience

• Master’s degree- MBA or MS in Supply Chain

• Experience in Aviation and/or Airline Operation

• Familiarity with Six Sigma, Lean, and 5S methodologies

Skills, Licenses & Certifications

Strong understanding of supply chain design, performance measurement, process optimization and team development

• Strong leadership and communication skills with the ability to influence cross-functional teams

• Excellent understanding of ERP/MRP systems and demand planning tools

• Demonstrates program management skills – able to set vision, motivate/influence, and measure performance

• Strong project management skills with the ability to lead complex initiatives and redefine inventory strategies

• Proven track record of optimizing stock levels, improving supply chain efficiency, and ensuring material availability to meet business needs and service expectations efficiently

• Ability to drive projects to completion with a strong bias for action

• Good decision-maker – uses facts, experience, technical experts, and data to make sound decisions

• Quantitative mindset with strong analytical and data processing capabilities

• Excellent verbal, written, analytical, and computer skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Ramp Service Agent Part Time (San Francisco, CA, US)

Intro

Why you'll love this job

Fleet Service Clerks perform the handling of items on and off aircraft, carts, containers, and trucks; transporting items between terminals and aircraft; receiving, delivering, weighing and documenting of cargo in a cargo specific facility (warehouse) or a loading dock area.
The terms and conditions of this position are covered by the Transport Workers Union (TWU) Collective Bargaining Agreement. Starting pay is $21.54 per hour.

What you'll do

Move baggage and cargo of various weights to and from aircraft
Drive and operate belt loaders
Service aircraft at gates with ground power and air conditioning
Tow and pushback aircraft from gates
Service aircraft lavatories and water ports
Clean interior of aircraft when needed
Position beverage and luggage carts around the ramp area
Works outdoors in various weather conditions
Work shifts that include irregular and/or extended hours, weekends and holidays.

Click here to see what it takes to be part of the Fleet team, and click here to see what a day in the life of a Fleet Service Agent looks like!

What you'll do (cont.)

General

Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Perform all functions in accordance with safety procedures and policies
Wear uniforms as required by company policy
Wear all personal protective equipment (PPE) in accordance with rules and regulations
Work outdoors with exposure to extreme weather/elements, engine noise, and noxious fumes

Depending on your airport size, you may also do the following:

De-ice aircraft by directing a chemical/water stream at aircraft surfaces
Perform catering service

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

High school diploma or GED or international equivalent
Must be 18 years of age or older
Lift, load, unload, and transport bags and cargo to/from aircraft's, bag carts, and conveyor belts
Must have knowledge of and ability to use basic computer skills
People-oriented and highly motivated, with a positive and cooperative attitude
Good communication skills
Applicable valid driver’s license as required by local authorities
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Ability to obtain jet bridge certification
Must have the ability to pass the US Postal Service background check

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Manager, Operational Excellence Training (Dallas, TX, US)

Intro

Why you'll love this job

You will lead the strategy and execution of leader training programs for Airport Operations, Contact Centers, and Cargo, directly enabling the leaders who shape our customer experience every day. This role is responsible for developing a roadmap and the end-to-end training experience for leaders, while also overseeing training delivery teams to ensure consistent execution and measurable impact. If you are passionate about developing people, driving performance, and creating meaningful change through learning, this is the role for you.

What you'll do

Engage with Airport VPs and other stakeholders to identify the most critical training needs for new and existing
frontline leaders, and develop a comprehensive strategy to meet those needs on an ongoing basis Collaborate with Enterprise Learning team and People Business Partners to leverage and build on existing leadership development resources, and apply to role specific needs for leaders of various frontline workgroups
Equip leaders to understand the strategic direction, and lead change initiatives, as we evolve the roles of frontline team members through enhanced technologies and more efficient processes
Foster a culture of continuous improvement and best practice amongst frontline leaders across the system, and establish forums and strategies to achieve this objective
Provide development and support to training instructors to maintain a high quality product as our training programs expand and evolve, equipping them to champion new processes and technologies
Ensure effective facilitation of training curricula in classroom and virtual environments, including a quality control program to achieve consistency and continuous improvement

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience
• Bachelor's degree / Master's degree in business management, organizational leadership, instructional design, learning and development, or equivalent training/experience
• 7+ years of training development or relevant experience
• Previous leadership experience, developing team members and overseeing cross-functional teams
• Extensive experience managing and implementing large, complex projects

Preferred Qualifications – Education & Prior Job Experience
• 5+ years of managerial experience in a Learning and Development, Technical Training, program management or operations role implementing training programs
• Previously led proven successful training programs that improved employee performance and had a positive impact on the business’s overall performance and effectiveness
• Preferred certifications: COPC, CPTD, Six Sigma, PMP

Skills, Licenses, and Certifications
• Ability to apply diverse learning methodologies to support scalable, engaging, and outcome-focused training solutions.
• Exceptional project management skills, capable of managing multiple large-scale projects under tight deadlines.
• Demonstrated ability to shape and lead training strategy that drives performance, compliance, and customer experience across complex operational environments.
• Strong decision-making and organizational abilities, adept at optimizing resources and delivering on competing priorities.
• Strong interpersonal and communication skills; highly approachable and effective in building trust and alignment across all levels of the organization.
• Strategic, action-oriented leader with a future-focused mindset and a track record of identifying opportunities to transform business models through learning.
• Proven ability to collaborate cross-functionally and influence stakeholders to align training strategy with business goals.
• Comfortable using data and analytics to measure training impact and inform continuous improvement.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Manager, Engineering (Dallas, TX, US)

Intro

Why you'll love this job

This job is a member of the Avionics Engineering Team within the Technical Operations Department.
Responsible for leading a technical organization with tactical and strategic decision making to support the activites of the airline. This job also leads efforts to continuously improve the products and processes of the organization. Also responsible for developing and maintaining the group culture that supports the corporate vision. Also provides management review and control over assigned units of engineering work, including the development of projects, structure or processes supporting the overall continuous airworthiness maintenance program.

What you'll do

Demonstrates authoritative technical leadership with creativity, foresight and mature engineering judgment, anticipating and directing solutions to engineering problems
Acts as focal on addressing technical issues essential to the success of the Company
Responsible for all regulatory matters as they pertain to engineering on the assigned equipment.Acts as focal point for all engineering matters on the assigned equipment
Responsible for providing adequately trained and qualified technical resources to support Company objectives
Provides coordination and oversight for accomplishment of Airworthiness Directives
Oversees the maintenance of Company’s specification for respective product models
Monitors overall reliability of the products and recommends improvements
Manages the prioritization of service bulletins and EOs to improve reliability
Liaises with internal and external supplier and maintenance organizations to ensure product specifications and maintenance activities actively support the goals established for the product
Ensures timely review/analysis and follow-up action for mandated FAA programs and other Company generated programs
Reviews and recommends product modifications and adjustment to spares provisioning
Prepares correspondence to and interfaces with FAA and industry groups to communicate the Company’s position on various regulatory issues
Establishes team performance objectives that will support the Company’s business objectives and drives the accomplishment of these team objectives to help ensure the Company’s successful operation
Provides training and assistance to Engineering personnel in the preparation and execution of their activities
Develops direct reports and staff by setting clear expectations, reviewing progress and providing concise feedback and guidance for improvement while maintaining accountability
Assists senior management in providing opportunities for career advancement and growth for engineering personnel that balances personal aspirations with company objectives
Responsible for the overall performance of the organization
Manages departmental expenses to budget

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's Degree in Engineering
5 years experience in a leadership role in commercial aviation
Extensive experience with airline engineering business processes
Experience with maintenance of large commercial aircraft

Preferred Qualifications- Education & Prior Job Experience

Master's Degree in Engineering
10 years airline industry or equivalent experience
Thorough understanding of AA Policies and Procedures
Aviation experience
Yellow Belt certification from a qualified source for Lean/Six Sigma (LSS) accrediation

Skills, Licenses & Certifications

Demonstrated ability to manage major projects on schedule
Ability to develop creative solutions to fleet problems and drive to successful implementation
Capable of managing several projects simultaneously with multiple deadlines
Skilled in identifying personnel strengths and weaknesses; utilizes team members effectively to leverage skills and provides opportunities and direction to reduce weaknesses
Demonstrated skills in employee development

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Data Engineer/Sr Data Engineer, IT Analytics (Phoenix, AZ, US)

Intro

Why you'll love this job

You will help enable data engineering solutions at AA
You will be part of a team that innovates.
This role is a part of the Data Engineering and Analytics team within our Technology group. You’ll bring your data engineering, collaboration and analytics skills to help cultivate a data driven culture by designing and delivering analytics solutions and making data analytics easier and more effective for American Airlines.

What you'll do

Work closely with source data application teams and product owners to design, implement and support analytics solutions that provide insights to make better decisions
Implement data migration and data engineering solutions using Azure products and services: (Azure Data Lake Storage, Azure Data Factory, Azure Functions, Event Hub, Azure Stream Analytics, Azure Databricks, etc.) and traditional data warehouse tools.
Perform multiple aspects involved in the development lifecycle – design, cloud engineering (Infrastructure, network, security, and administration), ingestion, preparation, data modeling, testing, CICD pipelines, performance tuning, deployments, consumption, BI, alerting, prod support.
Provide technical leadership and collaborate within a team environment as well as work independently.
Be a part of a DevOps team that completely owns and supports their product
Implement batch and streaming data pipelines using cloud technologies
Leads development of coding standards, best practices and privacy and security guidelines.
Mentors others on technical and domain skills to create multi-functional teams

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience
- Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
- 3 years software solution development using agile, DevOps, operating in a product model that includes designing, developing, and implementing large-scale applications or data engineering solutions
- 3 years data analytics experience using SQL
- 2 years of cloud development and data lake experience (prefer Microsoft Azure) including Azure EventHub, Azure Data Factory, Azure Databricks, Azure DevOps, Azure Blob Storage, Azure Data Lake, Azure Power Apps and Power BI.
- Combination of Development, Administration & Support experience in several of the following tools/platforms required:
  - Scripting: Python, Spark, Unix, SQL
  - Data Platforms: Teradata, Cassandra, MongoDB, Oracle, SQL Server, ADLS, Snowflake
  - Azure Data Explorer. Administration skills a plus
  - Azure Cloud Technologies: Azure Data Factory, Azure Databricks, Azure Blob Storage, Azure Data Lake, Azure Power Apps and Azure Functions
  - CI/CD: GitHub, Jenkins, Azure DevOps, Terraform
  - BI Analytics Tool Stack - Cognos, Tableau, Power BI, Alteryx, Denodo, and Grafana
  - Data Warehousing: DataStage, Informatica
  - Data Governance and Privacy: Informatica Axon and EDC, BigID
Preferred Qualifications- Education & Prior Job Experience
- 5+ years software solution development using agile, dev ops, product model that includes designing, developing, and implementing large-scale applications or data engineering solutions.
- 5+ years data analytics experience using SQL
- 3+ years full-stack development experience, preferably in Azure
- 3+ years of cloud development and data lake experience (prefer Microsoft Azure) including Azure EventHub, Azure Data Factory, Azure Functions, ADX, ASA, Azure Databricks, Azure DevOps, Azure Blob Storage, Azure Data Lake, Azure Power Apps and Power BI.
- Airline Industry Experience
Skills, Licenses & Certifications
- Expertise with the Azure Technology stack for data management, data ingestion, capture, processing, curation and creating consumption layers.
- Expertise in providing practical direction within the Azure Native cloud services.
- Azure Development Track Certification (preferred)
- Spark Certification (preferred)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Control Center Coordinator Part Time (New York City, NY, US)

Intro

Why you'll love this job

The terms and conditions of this position are covered by the International Association of Machinists (IAM) Collective Bargaining Agreement. Starting pay is $23.23 per hour.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Company Radio Position

Communicate via radio with pilots to assess needs and respond appropriately
Answer crew member operational questions
Respond to flight service requests
Communicate issues (e.g., flight delays, medicals, no parkers/wing walkers, no jet bridge drivers) to the tower customer service manager (TCSM), gate manager (GMS), business partners, and appropriate Turn Coordinator

Turn Coordinator

Facilitate turns of aircraft to mitigate delays and/or achieve on-time departures
Review aircraft turns below minimum ground time or out of service aircraft
Coordinate with other departments (e.g., fueling, cabin cleaning, catering) to mitigate issues and facilitate on-time departures
Assist with requests (e.g., for aircraft holds) from other departments
Consult with leadership on connection holds and other strategies to improve the customer experience
Monitor customer connections to inform holds and to minimize customer travel demands
Monitor crew assignments to minimize flight delays or interruptions
Monitor flight activity to ensure adherence to Are You Ready (AYR) guidelines
Monitor and respond to all assigned radio channels (e.g., ramp, passenger service) and frequencies (e.g., air, ground)
Monitor and update flight information (FLIFO) times within the station’s scope of responsibility
Monitor and update power and air table in the semi-automated business research environment (SABRE)
Coordinate with the appropriate dispatcher when an update is outside of the station’s responsibility
Alert Customer Care of relevant issues such as missed connections
Code flight delays to record AYR failures
Communicate failure in the AYR checklist to Control Center and departmental leadership

Gate Coordinator (i.e., Gate Manager) and Future Planner

Create gating plan to optimize connections and minimize travel interruptions
Pre‐plan international arrival gating to maximize efficiency
Proactively manage all planned aircraft moves with tow teams
Proactively review aircraft routing of departure delays greater than D20 that would impact future connecting customers and gating
Review future routing of out of service (OTS) aircraft linked to scheduled departures with integrated operation center (IOC) to develop alternate plans if an estimated time of repair/return (ETR) increases

What you'll do (cont.)

Adjust future arrival gates on aircraft swaps to maintain integrity of departure gating and reduce customer impact
Proactively review future bank aircraft minimum equipment lists (MELs) for operational impact in order to notify other employees and departments
Review future crew routings for foreseen arrival delays with customer care coordinator (CCC) and IOC Crew Schedulers to determine operational impact
Assist leadership in managing, tracking, and recording long taxi out delays
Manage utilization of gate and remote parking locations
Ensure aircraft has a safe location to park during long tarmac delays
Respond to routing changes and cancellations to ensure aircraft gating is optimized
Communicate gate changes to other departments and business partners
Implement solutions to gate conflicts

Ramp Controller

Provide clear and concise taxi instructions to facilitate the safe movement of aircraft (at certain airports)
Grant gate pushback approval for aircraft (at certain airports)
Accept aircraft from and handoff aircraft to the FAA (at certain airports)
Facilitate the expeditious handling of prioritized aircraft (e.g., medicals, critical flights) (at certain airports)
Update current field conditions in DECS
Monitor and record fuel onboard (FOB)
Oversee de-icing activities, including making de-icing calls
Remain Overnight Night (RON) Coordinator
Evaluate routing changes to the base flight schedule identifying potential impact to D0
Coordinate with the IOC to minimize operational impact of routing changes to the base flight schedule
Adjust future arrival gates on aircraft swaps to maintain integrity of departure gating
Advise fueling business partner of any required defuels
Oversee reposition of aircraft for Right Start operation

General

Use and complete shift checklist document to ensure that all task and duties are completed
Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays
Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Rotate through different assignments within the Operations/Tower Agent function
Perform multiple tasks simultaneously or within a short time period (e.g., listening to radio, while updating internal systems and answering an incoming phone call) under tight time constraints and in high-pressure situations
Conduct multiple communications simultaneously or within a short time period (e.g., receiving multiple aircraft calls at one time) under tight time constraints and in high-pressure situations
Interact with others (e.g., other Tower Agents, other departments) in a professional manner
Turn over responsibilities to other employees at the end of shift
Monitor the environment (e.g., runways, gate areas, terminal) to ensure the safety of all personnel and vendors
Use various computer systems

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Text

Preferred Qualifications- Education & Prior Job Experience

Text

Skills, Licenses & Certifications

Text

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Member Services Representative, AACU Title Servicing (Dallas, TX, US)

Intro

Why you'll love this job

This job is a member of the Servicing Operations team within the American Airlines Credit Union. The role is responsible for providing excellent service to members and front line staff with the servicing of titles for American Airlines Credit Union.

What you'll do

Answer department ACD calls from members
Perform clerical duties necessary to perfect security liens, title transfers and lien releases
Review, maintain and track title files and reports
Assist members and Credit Union staff with title processing, ownership transfer, state filings and lien recordings
Interact with field staff via telephone, e-mail and fax
Interact with various state motor vehicle departments
Review loan documents for accuracy and legality
Create and promote positive name recognition for the Credit Union
Research member inquiries and provide solutions as required in a timely manner
Foster a culture that promotes teamwork, service excellence and relationship building within the overall organization
Cross-train on Member Services Representative duties to provide coverage for teller line during morning hours, lunches, vacation and Saturday rotations (if position is located in a Branch location)
Perform other duties as assigned
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED

Preferred Qualifications- Education & Prior Job Experience

Previous banking or Credit Union experience
Previous customer service experience

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Skilled in data entry with the ability to operate standard office machines
Ability to exercise excellent member service skills and interact professionally with all employees and members
Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
Ability to effectively communicate with all levels both verbally and written
Ability to speak, read, and write Spanish is a plus
Ability to work independently and with minimal supervision
Ability to perform basic math calculations and analyze data
Ability to work well under deadlines and high volume pressure
Ability to self-motivate with strong organization skills and capacity for attention to detail
Ability to effectively prioritize work and meet deadlines
Ability to work varying schedules, including evenings and weekends
Ability to maintain satisfactory performance and attendance
Ability to sit for extended periods of time
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Principal Engineer, IT Software (Dallas, TX, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
The Software domain refers to the area within Information Technology that focuses on the development, deployment, management, and maintenance of software applications that support business processes and user needs. This includes development, application lifecycle management, requirement analysis, QA, security & compliance, and maintaining the applications and infrastructure.

What you'll do

Writes, tests, and documents technical work products (e.g., code, scripts, processes) according to organizational standards and practices
Solves technical problems and builds components/libraries with far-ranging impact
Delivers high quality work and coaches more junior engineers on technical craftsmanship
Conducts root cause analysis to identify systemic problems and defines and leads execution of action items to address
Designs thoughtfully integrated systems that model organizational best practices, allowing disparate teams across product domains to deliver value with speed, scale, and reliability
Oversees the management of technical debt in existing systems and drives opportunities to eliminate within ongoing implementations
Consistently anticipates scaling, latency, and durability challenges and guides teams in implementation of mitigating strategies
Partners with the security organization to incorporate security conscious practices early in the lifecycle of new systems
Thoughtfully evaluates technical risks and guides toward practical prevention strategies
Consistently reflects on squad delivery practices throughout their span of of influence, recommends improvements to leadership and drives their implementation
Maintains a focus on removing the duplication of effort across teams and proactively identifies opportunities for reuse within their span of influence
Thoughtfully measures and assesses team and identifies areas of development for individuals
Explores emerging technologies, leads development of prototypes with little or no guidance and incorporates into architectural solutions where appropriate

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
9+ years of experience designing, developing, and implementing large-scale solutions in production environments

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
Airline Industry experience

Skills, Licenses & Certifications

Proficiency with the following technologies:
- Programming Languages: Java, Python, C#, Javascript/Typescript
- Frameworks: Spring/SpringBoot, FastAPI
- Front End Technologies: Angular/React
- Deployment Technologies: Kubernetes, Docker
- Source Control: GitHub, Azure DevOps
- CICD: GitHub Actions, Azure DevOps, GitHub CoPilot
- Data management: PostgreSQL, MongoDB, Redis
- Integration/APIs Technologies: Kafka, REST, GraphQL, Flink
- Cloud Providers such as Azure and AWS
- Test Automation: Selenium, TestNG, Postman, SonarQube, Cypress, JUnit/NUnit/PyTest, Cucumber, Playwright, Wiremock/Mockito/Moq
Ability to optimize solutions for performance, resiliency and reliability while maintaining an eye toward simplicity
Ability to concisely convey ideas verbally, in writing, in code, and in diagrams
Ability to optimize system designs spanning multiple teams to allow small, safe, incremental releases
Ability to work through others by cooperatively sharing responsibilities
Ability to combines deep knowledge of a product domain with awareness of advancing technology to introduce solutions that propel the technical capability of the organization forward
Proficiency in object-oriented design techniques and principles
Proficiency in Agile methodologies, such as SCRUM
Proficiency in DevOps Toolchain methodologies, including Continuous Integration and Continuous Deployment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst, AACU Membership and Growth (Dallas, TX, US)

Intro

Why you'll love this job

This position is within the American Airlines Credit Union. The role is responsible for supporting deposit programs and membership strategic efforts. This will include assisting with leveraging internal and external data, industry and market trends and organization project initiatives to identify opportunities and make recommendations that will drive deposit growth and meet deposit product performance and membership objectives.

What you'll do

Develop, evaluate and coordinate efforts for scorecards of key deposit products and membership
Communicate deposit product and service line P&L results as warranted
Perform performance analysis for Credit Union deposit products and services, share observations and make recommendations to drive growth
Design and maintain all deposit programs and membership related reports using various systems and industry data to analyze and identify trends and performance
Actively collaborate and/or drive special projects to pursue process and performance improvement opportunities
Prepare and satisfactorily explain reports for senior management and leaders when necessary
Perform other duties, as assigned
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED

Preferred Qualifications- Education & Prior Job Experience

Bachelor's Degree in Business, Finance, Accounting or equivalent experience relevant to the role
Multiple years of data analysis experience strongly preferred

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Knowledge of the Credit Union’s systems and SQL preferred
Knowledge and experience offering, evaluating and designing financial institution products and services
Experience reviewing and analyzing product and channel delivery is a plus
Ability to be self-directed and comfortable with accepting ownership, responsibility and accountability of functional obligations
Ability to exercise creative problem solving skills
Ability to perform in a fast-paced environment, handle multiple tasks and function as an integral part of a team
Ability to interact professionally with all levels of management and staff
Ability to self-motivate with strong organizational and analytical skills and capacity for attention to detail
Ability to effectively communicate, both verbally and written
Ability to work independently and with minimal supervision
Ability to maintain satisfactory performance and attendance
Ability to pass American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Director, Hub Planning and Administration (Dallas, TX, US)

Intro

Why you'll love this job

The Director, Hub Administration leads the administration team responsible for providing operational planning, support, and administration across the hub. The incumbent oversees and is accountable for overall resource management and planning, including but not limited to capital and op-ex forecasting, staffing, payroll, hiring, and other administrative functions.

This leader is required to be a key local champion of American’s Operational priorities, ensuring that all hub employees are aligned toward achievement of desired outcomes. This strategic leader will build and maintain strong partnerships with Customer Operations, Customer Care, and the Control Center. This position will also interface and collaborate with other teams at the hub, such as Aircraft Maintenance, Flight, and Inflight, along with our business partners who support the operation, the broader aviation community, and stakeholders. This is an operational position that will require some work on weekends, nights, and holidays.

What you'll do

Leads the teams responsible for staffing, payroll, audits, accounting, capital planning, local corporate real estate, hiring, and all other administrative areas related to the hub
Demonstrates visible leadership through the motivation, coaching, development, and growth of the team in their span of care, including talent and succession planning
Cultivates collaborative relationships across all work groups and teams across the American Airlines system, including the ability to establish and maintain open communication and a collaborative relationship with all levels of union leadership.
Coordinates overall daily activities pertaining to the hub, as well as coordination with partner regional carriers
Develops and monitors station metrics to enhance sustainable delivery of hub goals
Identifies and analyzes major trends and variances from operating plan in spending or operational performance
Drives strategic decision making by providing analytical, project management, and change management support to key initiatives, such as process improvement projects, key capital expenditures, and technology deployments
Ensures hub departments, business partners, and HDQ support groups are collaborating and working together to achieve the hub’s strategic and operational objectives
Monitors spending performance, manpower, operating performance, and unit costs
Serves as the liaison with the Airport Authority for Security Badge and Employee Parking functions
Responsible for ensuring close collaboration and alignment with HDQ administration of Lost Time policies and procedures
Oversees all aspects of hub staffing, including transfers, hiring, RIF and recalls, payroll processing, leaves of absence, shift & vacation bids, attendance, overtime, and day-of resource allocation.
Owns hub compliance, financial performance, uniform, parking, and security badge administration

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

7 years of leadership experience, including leading teams, managers, and individual contributors
7 years of business, operational, and financial experience with proficiency in assessing business requirements and developing budgets

Preferred Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent work experience; advanced degree preferred

Skills, Licenses & Certifications

Demonstrates the highest level of ethics and integrity
Knowledge of airline industry, American Airlines (AA) business strategy, company policies and procedures, and collective bargaining agreements
Ability to be an action-oriented and results-driven leader, with a natural aptitude for engaging employees across multiple workgroups
Ability to influence others through outstanding interpersonal skills, collaboration, and negotiation skills
Excellent project planning and organizational skills, with ability to effectively and simultaneously manage multiple large projects within tight deadlines while maintaining attention to detail
Excellent problem solving, negotiation, and critical thinking ability
Ability to productively and proactively adjust to dynamic situations
Ability to think strategically, negotiate skillfully, digest complex details, and use sound judgment and initiative in making decisions
Ability to identify opportunities for improvement, as well as proven success implementing strategic initiatives under time constraints
Ability to build and facilitate relationships at all levels of the organization, both internally and externally
Excellent communication and presentation skills, with ability to handle complex topics comfortably and to interact effectively with all levels, both verbally and written
Extensive experience with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook
Ability to work a varied schedule as needed in support of the operation, including nights, weekends, and holidays
Believes in and promotes the American Airlines five leadership attributes:
- Caring – We care about all team members
- Collaboration – We succeed as a team
- Development – We build future leaders
- Results – We drive to be the best
- Future – We continually challenge the status quo

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, People Analytics (Dallas, TX, US)

Intro

Why you'll love this job

As part of the HR leadership team, you represent people analytics throughout the organization and to all levels of seniority. Your responsibilities include:

Articulating and executing vision and strategy
Managing, and enhancing people analytics technologies
Ensuring analytics is usable, actionable, and valuable
Building capabilities that prepare our analytics team for the future

What you'll do

Execute on our People Analytics vision and strategy to bring scalable, efficient, and automated processes to the organization
Complex data analysis
Consult with HR leaders to identify key business problems that we can solve through analysis and data transparency
Develop and implement data analyses, create visualizations, and perform predictive analytics to provide people insights to the rest of the organization
Define and track performance metrics, develop scorecards and drive improvement initiatives
Develop and implement strategies and drive "best practices" within HR processes
Actively pursue the development and ongoing improvement of self-service reporting and analytics tools and capabilities
Ensure that any data activities are in alignment with data privacy standards
Promote a risk-aware data culture that ensures compliance to data management practices
Create forecast models to drive insights and interventions
Integrate and manage large data sets to support decision makers through the interpretation of the combined data into relevant observations
Maintain operational excellence on the team by employing high quality methods of data transformation, data cleansing and data integrity assurance
Create and maintain Tableau Dashboards providing insights into all relevant subject areas for both operational and internal leadership teams
Design and deliver presentations and reports as the subject matter expert on various administration related topics

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in relevant field or equivalent experience/training
6 years of experience in an analytical role using advanced tools

Preferred Qualifications- Education & Prior Job Experience

MBA, Masters in IO Psychology, Masters in Analytics or similar degree
People Analytics experience or coursework

Skills, Licenses & Certifications

Leading People and driving a team towards a vision
Excellent analytical and interpretive skills
Knowledge of advanced analytical and statistical methods
Knowledge of HR practices is an asset
Proficient with utilizing APIs for system integrations
Proficient with database connections and accessing data via SQL
Advanced knowledge of data preparation software (i.e. Alteryx), visualization software (i.e. Tableau), and advanced analytics software (i.e. Python)
Experience with cloud-based data lakes and HRIS software is an asset
Ability to work on multiple projects simultaneously
Ability to play the role of internal consultant to understand business requirements

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Principal Solution Architect, IT Software (Dallas, TX, US)

Intro

Why you'll love this job

This job is a member of the Information Technology team within the Information Technology Division.
This position is a senior technical role on a highly skilled and experienced team providing technical application design and leadership services.

What you'll do

Oversees and contributes to the technical approach of application design by leading the integration of agentic AI into system architecture for autonomous operations
Collaborates with developers to guide the architecture approach for the Functional and Technical Design; reviews, revises, and approves the content of these design documents
Creates required documents to support technical application architecture, vision, strategy, standards, policies, and presentations
Champion an AI-first mindset across the Software Development Lifecycle (SDLC), from requirements gathering to production support
Drive the adoption of AI-assisted design and architecture tools to optimize solution blueprints and system scalability
Design and implement real-time data pipelines using stream processing technologies such as Apache Kafka, Amazon MSK, or Apache Flink
Continually contributes technical input and responses in meetings and discussions in order to support the best application architecture
Escalates technical issues when needed to keep project on track and minimize risk
Creates, maintains, and communicates application architecture standards and procedures related to design, development, and other associated activities
Reviews Business Requirements documents and where applicable, offers alternative best-practice solutions prior to start of design
Reviews source code changes and/or unit test cases when applicable (i.e. where design, coding or project can involve high risk).
Provides technical assistance and feedback, as needed, related to the M&E application and its architecture
Consults and advises resources for related application architecture and infrastructure services and technologies
Applies appropriate technology to reduce costs and/or improve productivity resulting in value to the company
Maintains an effective approach on problem solving, multi-tasking, coordinating, and scheduling in accordance with stated goals to ensure visibility and predictability
Influences and empowers team members for growth and independence
Consistently demonstrates a positive, professional, leadership attitude and frame of mind when working with and communicating with others

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

Bachelor's in Computer Science, Computer Engineering, Technology , Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
8 years of development experience in COBOL, IMS DB/DC
5 years architectural and design experience

Preferred Qualifications – Education & Prior Job Experience

Master's in Computer Science, Computer Engineering, Technology , Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
3 years of technical or team leadership experience
Airline industry experience

Skills, Licenses, and Certifications

Proven ability to build strong and sustainable relationships with internal and external stakeholders
Hands-on experience in systems development in a variety of computing architectures and environments; proven experience with conceptual strategy and direction
Proficient in Agile and SDLC methodologies
Proficient in application architecture and design
Design RESTful and GraphQL APIs that are secure, performant, and designed for extensibility and versioning
Knowledge of Amazon MSK, Apache Kafka, Apache Flink, GraphQL
Leverage GitHub Co-Pilot and GenAI tools to accelerate code generation, testing, debugging, and documentation, according to the organization standards
Significant experience in requirements analysis and use case development, with a thorough understanding of software development life cycles, development and technology tools, testing methodologies, and requirements gathering
Experience supporting and directing technical architecture for supported business domains
Passion for change and continual improvement with ability to effectively lead, drive, and support change
Proven ability to work across multiple functional teams in the creation of business solutions
Experience with the operations characteristics of large scale and highly available computer systems deployed in a variety of software and hardware environments
Knowledge of systems integration practices and understanding of Service Oriented Architecture principles and practices
Ability to simultaneously manage a large Architect workload involving multiple projects, day-to-day tasks, meetings and ad-hoc technical requests
Ability to mentor architects and engineers on emerging technologies, system design, and AI integration
Ability to adapt to unexpected events, new facts, and rapidly changing circumstances
Ability to thrive in a sense-of-urgency environment and leverage best practices
Ability to be highly responsive and communicative, act with urgency, commit to follow-through and delivery, and respond to many simultaneous challenges with tenacity and innovation
During adversity or challenges, ability to apply discipline, responsibility, initiative, and resources to stay on course and/or achieve resolution
Understanding of the application environments and related tools, and their relationship to each other
Understanding of the end-to-end implementation process and procedures

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Aircraft Base Maintenance (Tulsa, OK, US)

Intro

Why you'll love this job

This job is a member of the Base Maintenance Team within the Integrated Operations Division.
Responsible for leading a team of supervisors, crew chiefs, aircraft maintenance technicians, and administrative team members as a key member of the dynamic and fast-paced American Airlines Maintenance organization.
This job ensures safety, quality, production, and budgetary commitments are met.

What you'll do

Manages the daily Production requirements through subordinates
Provides short and long term strategic direction for department
Ensures team members are following procedures in order to ensure maximum efficiency, compliance and safety
Leads staff to ensure team members skills are utilized to the highest degree possible; leads coordination with Maintenance Training to ensure on-going enhancement of staff and skill set
Conducts regular meetings with Business Reviews and Boardwalks to ensure best possible communication, identification, and resolution of action items
Monitors the coordination of maintenance manpower requirements overtime and consistency with program scheduling and priorities
Maintains effective communication between Maintenance, Engineering, Facilities Maintenance and other Supply Chain groups
Ensures development, review and validation of maintenance requirements to ensure appropriate training for maintenance as well as leadership development
Ensures all mandatory requirements are scheduled/completed to maximize the efficiency and effectiveness of the applicable aircraft, component, or engine flow plan as well as the safe operation of the fleet
Ensures team members know, understand and are engaged in achieving critical Metrics and key performance indicators
Develops LEAN Improvement Strategy
Manages hangar-wide flow of maintenance aircraft such as scheduled maintenance, mods and drop-ins by shift
Executes manpower deployment and shift production requirements

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Business, Aeronautics or related field or equivalent experience/training
4 years experience leading other supervisory management personnel
Experience in positions requiring budget understanding, resource forecasting and management and workload planning in maintenance environments
3 years Aircraft Maintenance Operations or compliance equivalent experience

Preferred Qualifications- Education & Prior Job Experience

5 years leadership experience
Lean, Continuous Improvement or Six Sigma experience

Skills, Licenses & Certifications

A&P License
Knowledge of audit requirements
Knowledge of labor reporting and crew utilization
Strong interpersonal and PC skills
Knowledge of the GPM and SPPM
Ability to concurrently manage multiple areas of responsibility.
Excellent analytical, organization and planning skills
Must pass a background reference check and criminal fingerprint check
Ability to work effectively with all levels of team members
Some travel may be required

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Workforce Management (Miami, FL, US)

Intro

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Domestic Airports Team within the Customer Experience Division

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Ability to solve complex staffing issues with minimal oversight
Strong communicator with all levels of the operation
Can manage multiple software programs at the same time to quickly analyze the operation and determine best course of action throughout the day
Coordinate assignments for frontline team members to dynamically work flights at gates
Utilizes GS Realtime and other programs (i.e. Prime, GETNG, SABRE) to identify and grant day of overtime, provide staffing inputs and tour reports
Being proactive and efficient with time management
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED Equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Director, Baggage Operations (Charlotte, NC, US)

Intro

Why you'll love this job

The Director, Baggage Operations is a key leadership role within the Airports team, part of the Customer Experience Division. This position is responsible for leading and supporting a large team that drives baggage performance at the hub. The role requires strategic oversight and operational problem-solving in a complex, high-volume environment. The Director will also serve as a critical liaison with corporate partners to identify and advocate for the right investments in manpower, infrastructure, and technology to enhance performance and efficiency.

What you'll do

Provide strategic leadership and compassionate care to a large, diverse team driving baggage performance at a major hub
Determine strategic priorities and lead operational excellence in a dynamic, high-volume environment, ensuring operational agility and operational resilience
Champion operational performance management by analyzing key baggage metrics and ensuring outcomes align with high enterprise standards and high customer expectations
Partner with corporate stakeholders to influence and secure strategic investments in workforce planning, infrastructure enhancements, and technology innovation
Build and maintain deep technical knowledge of baggage systems to identify efficiency opportunities and optimize operational performance
Cultivate a culture of safety, accountability, and continuous improvement through proactive leadership and employee engagement
Drives strategic decision making by providing analytical, project management, and change management support to key initiatives, such as process improvement projects, key capital expenditures, and technology deployments

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in Business, Operations Management, Aviation, or a related field
10+ years of progressive leadership experience, preferably in operations, logistics, or aviation
Proven ability to lead large teams in high-pressure environments

Preferred Qualifications- Education & Prior Job Experience

Master’s degree in Business, Operations Management, Aviation, or a related field
Experience in airport or baggage operations
Familiarity with baggage handling systems and related technologies
Background in managing large-scale operational budgets and capital projects

Skills, Licenses & Certifications

Demonstrates the highest level of ethics and integrity
Strong leadership and team development skills
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Ability to collaborate effectively across departments and with senior leadership
Technical aptitude to understand and manage complex systems
Proficiency in data analysis and performance management tools
Ability to obtain and maintain airport security clearance as required
Ability to work a varied schedule as needed in support of the operation, including nights, weekends, and holidays
Believes in and promotes the American Airlines five leadership attributes:
- Caring – We care about all team members
- Collaboration – We succeed as a team
- Development – We build future leaders
- Results – We drive to be the best
- Future – We continually challenge the status quo

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Specialist/Specialist II, Revenue Accounting (Phoenix, AZ, US)

Intro

Why you'll love this job

This job is a member of the Revenue Accounting Team within the Finance Division.
Responsible for performing basic accounting functions within various specialized Revenue Accounting areas.

What you'll do

Performs basic accounting functions (e.g. audit accounting data, refund claims, process/calculate check requests, debit/credit memos, journal vouchers, etc.) for various Revenue Accounting areas (e.g. payments received, billings, tickets issued/used, etc.)
Researches and resolves accounting discrepancies in a timely manner, including correspondence with external contacts, when necessary
Completes data entry of accounting information
Performs a variety of other functions/ad-hoc projects as assigned by the immediate supervisor/manager to aid in the department's/company's achievement of goals and business objectives
Performs basic banking functions (e.g. download and match bank statements, pulling banking reports, etc.)

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED Equivalency

Preferred Qualifications- Education & Prior Job Experience

Undergraduate degree in Accounting, Finance or related business field or equivalent training/experience
Airline/travel agency accounting experience

Skills, Licenses & Certifications

Proficient with Microsoft Word, Excel and Outlook
Knowledge of general accounting principles/procedures
Excellent organizational skills
Ability to effectively handle multiple projects with minimal supervision
Logical, analytical thinking ability
Detail Oriented

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Member Services Representative, AACU Loan Processing (Dallas, TX, US)

Intro

Why you'll love this job

This job is a member of the Lending Solutions team within the American Airlines Credit Union. The role is responsible for working directly with Loan Officers and American Airlines Credit Union members to make the lending experience the best it can be.

What you'll do

Answers a high volume of calls in the Phone Loan Department
Collects data and documentation for loan applications in compliance with Credit Union policies, procedures and NCUA regulations
Inputs data in LINK loan origination system
Closes and disburses loan funds
Cross sells additional loan products
Completes electronic documents
Processes mail, faxes and emails
May be required to work a rotating Saturday schedule
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalent

Preferred Qualifications- Education & Prior Job Experience

Previous lending experience in a credit union, bank or finance company
Previous knowledge of Synapsys, LINK and Episys systems
Previous understanding of pay statements, tax returns, vehicle purchase orders and credit reports
Previous experience in a sales-culture environment

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint)
Ability to exercise excellent member and customer service skills
Possess above-average professional telephone skills
Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
Above average ability to interact professionally with all employees and members
Ability to adapt well to change
Ability to work independently and with minimal supervision
Ability to perform basic math calculations and analyze data
Ability to self-motivate with strong organization skills and capacity for attention to detail
Ability to effectively prioritize work and meet deadlines
Ability to speak, read, and write Spanish is a plus
Ability to maintain satisfactory performance and attendance
Must pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Control Center (Miami, FL, US)

Intro

Why you'll love this job

Responsible for coordinating the activities of Operations and oversees the Operations Planners to effect daily on-time performance.
This role is a part of the Control Center team within the Airports group.

What you'll do

Oversees the activities of AA employees who perform the movement of aircraft
Chairs daily shift briefings and prepares daily station tour reports and analysis for station dependability
Identifies daily challenges that will hinder operational objectives and communicates operational plans effectively
Remains available and flexible to pivot in realtime based on operational needs
Monitors station arrival/departure dependability performance while analyzing trends
Investigates and resolves all operational irregularities to ensure compliance with AA operating procedures
Adjudicates properly the Delay Code Handbook and AYR procedures
Communicates with all local operating departments as well as IOC, MOC, AA central loads, and outside agencies pertaining to AA operational schedule and effectively interprets information from the various sources
Works rotating/flexible shifts as operationally required
Performs other duties as requested while adjusting to operational needs
Look ahead and take advantage of opportunities to mentor and develop Control Center CSM and coordinator staff to advance the future of the organization
Ensure all Team members comply with American Airlines attendance, performance, and work environment policies.
Lead and manage the execution of Emergency Action plans

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s Degree or Master's Degree in Business Management or Science in Aviation or equivalent experience/training
5+ years of leadership operational experience leading people or relevant experience
Substantial experience in both RES and DECS

Preferred Qualifications- Education & Prior Job Experience

Airport Control Center or Integrated Operation Center Experience

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to handle multiple concurrent assignments/projects and be flexible to lead those projects to completion when required
Skills in excellent leadership and teamwork with a proven ability to work effectively in a variety of situations
Ability to be self-driven, highly motivated, creative, and results-oriented
Ability to work well under pressure and a variety of work schedules
Ability to effectively collaborate with stakeholders across different departments

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst, AACU Fraud (Dallas, TX, US)

Intro

Why you'll love this job

This job is a member of the Operations team within the American Airlines Credit Union. The role is responsible for observing member transactions to flag or identify suspected fraudulent activities using the American Airlines Credit Union’s fraud analytics tools and to identify emerging fraud trends.

What you'll do

Observe member transactions to flag or identify suspected fraudulent activities using the Credit Union’s fraud analytics tools and to identify emerging fraud trends
Develop models for monitoring membership behavior within the Credit Union’s regional locations
Develop fraud analytics that help to advance business objectives and minimize impact to legitimate members while still maximizing fraud prevention efforts
Conduct in-depth investigations of suspected fraudulent activities and prepare written reports of investigation findings when requested
Coordinate investigative efforts with law enforcement officers and attorneys
Establish constructive and cooperative working relationships with members of the law enforcement community and other public, governmental, and other external institutions
Appear in court to represent the Credit Union for both civil and criminal matters and recommend appropriate settlements for any losses incurred by the Credit Union
Analyze financial data using fraud analytics tools in search of suspected fraudulent or irregular activities
Compile, categorize, audit, and verify financial data to determine the existence of fraudulent schemes and activities
Perform validation and recalibration of fraud risk analytics tools
Perform special projects when required including, but not limited to, preparation of reports on fraud trends, creation of new fraud tracking reports, coordination of testing deliverables, or other similar projects
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Bachelor’s degree in a related field or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions
Previous financial institution experience
CFE (Certified Fraud Examiner) certification

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Knowledge of fraud-related laws and regulations
Knowledge of core banking systems and fraud detection analytics software
Skilled in strong analytical, statistical, problem-solving, and database management skills
Ability to apply analytics to solve business problems
Ability to provide information and feedback in a logical and professional manner across all levels of management and co-workers via telephone, written reports, and in person
Ability to exercise effective interpersonal skills
Ability to work independently and with minimal supervision
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Revenue Management Market Analysis (Dallas, TX, US)

Intro

Why you'll love this job

This job is a member of the Revenue Management Team within the Revenue Management Division.
Responsible for maximizing passenger revenue for a geographic region within American’s network.

What you'll do

Uses complex models and tools to monitor passenger demand and changes to the competitive pricing environment
Develops an in depth understanding of the marketplace and develop yield and pricing strategies to drive a competitive advantage for American
Manages and maximizes revenue by developing and implementing inter-departmental strategies through quantitative analysis of historical passenger demand, the competitive environment, and consumer buying behavior
Develops a relationship with other departments to maximize the effectiveness of projects designed to improve revenue performance for American Airlines
Works together with the Pricing Analysts focusing on competitive analysis to determine optimal pricing across the network and create new fare products to capitalize on changes in consumer buying habits, while the Yield Management Analysts manage each fare product line by considering passenger demand and optimize inventory for each portion of the network
Presents original analysis and strategies to senior management, design departmental business processes, analyze the effects of fare and inventory changes on market performance, and work on ad hoc projects related to the airline’s strategic goals
Leads to a thorough understanding of the core economics that drive the airline industry and position the analyst for future opportunities both within Revenue Management and other areas within the airline industry

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

BS in Economics, Finance, Supply Chain, Industrial Engineering or equivalent experience/training
2+ years professional experience in applicable/related field

Preferred Qualifications- Education & Prior Job Experience

Master’s degree in related field
Previous experience in Revenue Management or Commercial organizations such as Network Planning, Commercial Planning & Analysis, Seamless Partnerships, or Corporate Sales Strategy
Strong understanding of Pricing/Yield Management tools, reports, systems, and processes

Skills, Licenses & Certifications

Demonstrated analytical skills, including the ability to assemble information, extract pertinent facts, draw logical conclusions, and present recommendations
Interest in optimization problem-solving, economic game theory, and consumer buying behavior
Ability to make independent judgments and decisions while taking ownership of job responsibilities
Willingness to take calculated risks
Ability to work well within a team environment
Familiarity with software programs used in conducting quantitative analysis (Oracle, SAS, etc.)
Skilled in Microsoft Office software (e.g., Word, Excel, and PowerPoint)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

MD, Artificial Intelligence Engineering (Dallas, TX, US)

Intro

Why you'll love this job

The MD, Artificial Intelligence Engineering is instrumental in driving both the strategic vision and technical direction for American’s Generative AI organization. You will pioneer projects that harness the power of artificial intelligence to solve complex problems and create significant business value. Your contributions will play a crucial role in shaping the future of our AI capabilities and driving the success of our organization.

What you'll do

Develop and execute a strategic vision for integrating Generative AI (Gen AI) into enterprise-level products or services
Lead a team of data engineers, ML engineers, data scientists, and software engineers to design, develop, and maintain scalable AI platforms and infrastructure, and implement Gen AI models into production
Lead the evaluation and selection of Gen AI technologies, frameworks, and tools to ensure optimal performance and scalability
Develop and enforce Responsible AI practices for Gen AI development, deployment, and ongoing support
Present Gen AI strategies, architectures, and results to executive leadership and other stakeholders
Ensure compliance with data privacy and security standards in all Gen AI initiatives
Stay updated on the latest trends, tools, and techniques in Gen AI
Provide technical leadership and mentorship to AI engineering teams, fostering a culture of innovation and excellence
Partner with cross-functional teams to evolve capabilities and facilitate practical automation solutions that can be consumed in a self-service manner

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in Data Science, Computer Science, Systems Engineering, or related field
10 years of leadership experience, including experience leading other technical leaders and team members
5-8 years of experience in leading Agile and DevOps practices to manage technology delivery
5-8 years of experience leading AI/ML teams, managing large-scale AI solutions, with a focus on natural language processing (NLP) techniques
Strong understanding of cloud computing principles, including infrastructure for AI, microservices architecture, and micro models
Strong knowledge of AI architecture, cloud computing, and scalable AI infrastructure (e.g., AWS, Azure, GCP)
Excellent verbal and written communication skills, with proven ability to communicate complex technical concepts to non-technical stakeholders, including executives and board members
Demonstrated experience working with cross-functional teams (e.g., engineering, product management, legal, ethics, data science) to deliver AI solutions

Preferred Qualifications- Education & Prior Job Experience

Advanced degree (Masters, Ph.D.) in Data Science, Computer Science, Systems Engineering, or related field
Proficiency in programming languages such as Python, R, or Java
2 years of experience working with Generative AI foundation models (e.g., GPT, Llama, Gemini)
Demonstrated experience managing large, complex projects, including budgeting, timelines, and resource allocation
Experience with AI-specific platform technologies (e.g., NVIDIA GPU Cloud, Lambda Labs, or other AI-optimized infrastructure)
Experience developing and integrating APIs to support AI model access and deployment across applications
Proficiency with microservices architecture for scalable and modular AI services
Familiarity with continuous monitoring and logging tools (e.g., Prometheus, Grafana, ELK stack) to ensure AI platform reliability
Proven ability to build and facilitate relationships at all levels of the organization, as well as manage relationships with 3rd party providers and partners

Skills, Licenses & Certifications

Ability to drive for results with an aptitude for engaging employees collaboratively across multiple workgroups
Ability to think strategically and use sound judgment in making decisions
Ability to concurrently handle multiple responsibilities while working with others
Excellent analytical, problem solving, and organizational skills
Strong understanding of software development principles and practices.
Strong experience with cloud platforms (e.g., AWS, Azure, Google Cloud)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Specialist/Sr Specialist, Corporate Accounting (Dallas, TX, US)

Intro

Why you'll love this job

This job is a member of the Corporate Accounting team within our Finance division.
Responsible for account reconciliations, fixed asset capitalization and retirement, collaborating with other teams, and posting journal entries in connection with the Company’s corporate accounting process

What you'll do

Performs basic accounting functions associated with the Corporate Accounting Process
Researches and resolves accounting discrepancies in a timely manner, including correspondence with external contacts, when necessary
Completes data entry of accounting information
Edits/audits transactions on a recurring basis
Performs a variety of other functions/ad-hoc projects as assigned by the immediate supervisor/manager to aid in the department's/company's achievement of goals and business objectives

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School Diploma or GED equivalency or equivalent experience/training
1 year accounting experience

Preferred Qualifications- Education & Prior Job Experience

Experience with SAP
Bachelor’s degree in accounting and/or business/finance preferred.

Skills, Licenses & Certifications

Familiarity with general accounting principles/procedures
Proficient with Microsoft Word, Excel and Outlook
Excellent organizational skills
Ability to work as a team player in a dynamic environment
Ability to effectively handle multiple projects with minimal supervision

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Category Manager/Sr Category Manager, Procurement (Dallas, TX, US)

Intro

Why you'll love this job

Join a newly established team of Strategic Sourcing - Professional Services, part of Procurement team reporting into the Chief Procurement Officer
Benefit from working with highly driven and energetic Sourcing professionals
Develop category strategies from ground up!
Work on impactful projects with high visibility to senior leadership team
Enhance your procurement expertise by utilizing a mix of critical skills - analytics, relationship building, collaboration, and project management
Develop a strong professional network
Never have a boring day at work again!

What you'll do

As a Strategic Sourcing Category Manager, you will be responsible for developing and executing procurement strategies for selected categories supporting business needs. This may include benefits, talent acquisition and training, financial services, consulting, and other related services
Support your category through complete procurement lifecycle – from market, spend and supplier analysis to strategy development and implementation to contract execution and ongoing support
Build strong relationships with internal stakeholders and suppliers, ensuring alignment with business objectives and great services’ delivery
Drive initiatives to bring value as part of the department’s Procurement Transformation Initiative
Present project and initiative updates to senior leadership
Closely collaborate with Procurement Excellence team and various sourcing groups, and implement best practices in sourcing and contract management

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in relevant field
3+ years related work experience

Preferred Qualifications- Education & Prior Job Experience

Degree in Procurement, Supply Chain, Business Administration, Business Management, Finance, Accounting, or other related field
Knowledge of Source to Pay systems
Strong project management skills
Process Mapping abilities
Supplier Risk Analysis
Vendor Relationship Management

Skills, Licenses & Certifications

Energetic and ambitious individual looking for a career developing opportunity in Procurement field
A potential team leader with strong communication skills
Self-directed and resourceful person with the ability to handle multiple, simultaneous tasks with exhibited follow through and initiative
Strong business acumen
Understanding of supply chain concepts, with work experience applying those concepts
Negotiating and influencing skills
Understanding and use of technical tools for analysis, problem solving, forecasting and quality improvement
Proficient in Microsoft Office (e.g. Word, Excel, PowerPoint)
Previous experience with Source to Pay systems
High ethical standard

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Control Center (Miami, FL, US)

Intro

Why you'll love this job

This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division.
Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience.

What you'll do

Drives operational excellence
Creates an environment that cares for our frontline team members and celebrates the team successes
Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies
Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Promotes an environment of mutual respect and trust between frontline team members
Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Plant Maintenance Mechanic - Ground Service Equipment (Los Angeles, CA, US)

Intro

Why you'll love this job

Responsible for being a key reason why friends, family, and customers of American Airlines fly safely and on time.
There are also opportunities for job growth and advancement, training, and working with many of the industry’s most talented aviation professionals.
Starting pay is $38.56 per hour.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job, absent undue hardship. Please contact Accommodations@aa.com should you wish to request an accommodation.

Technical Functions

Execute assignments requiring auto mechanic skills
Tow ground equipment
Execute assignments requiring skills from a skilled journeyman trade
Execute assignments requiring electrical skills
Execute assignments involving high-pressure hydraulic skills
Execute assignments requiring heating and air conditioning-related skills
Maintain required licenses, certifications, and/or qualifications
Connect/remove ground power and ground start units

GSE / Facilities General Functions

Assist in storage, removal, and clean-up of hazardous waste
Ensure forms, records, reports, and other work-related paperwork are completed properly
Request parts
Clean work area after each shift in preparation for the next crew
Perform Foreign Object Debris (FOD) walks
Coordinate with vendors regarding technical questions
Explain work procedures to other personnel
Escort vendors throughout airport property

American Airlines General Functions

Report to position on time, as scheduled, and at assigned station or location, including varying shifts, weekends, and holidays
Perform all functions in accordance with safety procedures and policies
Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Follow instructions from supervisor or Crew Chief, as applicable
Coordinate with other employees, vendors, and stakeholders to accomplish work tasks
Perform duties that require general safety awareness (e.g., when working in an area with moving vehicles)
Wear uniforms and work shoes as required by company policy
Use relevant electronic systems to complete work

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED.
Valid driver's license.
Ability to read, write, fluently speak and understand the English language or language native to geographical location.
Minimum of eighteen (18) months training from an accredited school in automotive mechanical maintenance, or 18 months mechanical experience on automotive equipment.
Possess the applicable state or city license.
Must be willing to work outdoors in any weather conditions in accordance with Company Safety Guidelines.
Must be willing to work extra hours when there are operational needs, such as weather delays.
Ability to work rotating shifts including weekends, holidays, and days off.
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA).
Must be able to secure appropriate airport authority and/or US Customs security badges.
Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Staff Assistant I, Airport Hub/Gateway (Chicago, IL, US)

Intro

Why you'll love this job

This job is a member of the Airport Hubs & Gateway Team within the Customer Experience Division.
Responsible for handling one or more of the following as their primary role:
- Attendance and compliance
- Distribution of equipment and supplies
- Coordinating payroll
- Coordinating and maintaining operation coverage and lost time
- Managing new hire and transfer boarding

What you'll do

Performs a wide variety of office duties including: coordinating meeting arrangements, typing, filing, ensuring telephone coverage, greeting and directing customers, handling mail, ordering and distributing office supplies, reconciling P-card spending, tracking anniversaries/birthdays, and arranging travel and hotel accommodations
Provides assistance with preparation of management presentations and special projects as required
Troubleshoots and escalates office technology issues, including telephone and copier machines
Tracks and ensures employees complete onboarding duties, including appropriate system access, assignment of lockers, mailboxes, uniforms, badges, fingerprinting, training, etc.
Assists in station event planning, coordination, and execution (i.e. Do Crew, luncheons, holiday meals, recognition events)

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
Previous office/clerical experience

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Knowledge of MS Office Products including Word, Excel, Powerpoint, etc.
Knowledge of policies, procedures, and corporate structure
Ability to prioritize work, be detail oriented and meet deadlines
Ability to perform in a fast paced environment and handle multiple tasks simultaneously
Ability to be self-motivated with strong organizational skills
Ability to grasp concepts and functionality of specific software and programs

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Specialist, Customer Success (Dallas, TX, US)

Intro

Why you'll love this job

As a Customer Success Specialist, you will be an integral part of our Reservations and Service Recovery team, responsible for managing and resolving customer inquiries, feedback, and complaints.
The role requires critical thinking, effective communication skills, a strong customer-centric approach (we differentiate CX by status), and the ability to navigate complex situations with empathy and professionalism. You will play a crucial role in maintaining positive relationships between American Airlines, its customers, and partners. Customer Success Travel Professionals are passionate about assisting all customers who have experienced a service failure and about caring for American Airlines’ valuable AAdvantage customers. This is an home-based position.

What you'll do

Strive to achieve AA, Service Recovery, and individual performance goals with every customer interaction
Respond to customer inquiries promptly and professionally through various communication channels, including phone, email, and online forms
Own resolving issues and preventing a future contact without adding customer friction during the first contact
Serve as the single point-of-contact for customers who have experienced any service failures, including and not limited to; customer relations, refunds, baggage claims, and/or issues related to customers’ AAdvantage accounts
Communicate with customers and team members via email or over the phone to investigate and resolve complaints
Ensure the customer knows that their concern is important by listening/reading for understanding, then empathetically asking probing questions and requesting documentation from customers necessary to resolve customer complaints
Investigate customer complaints using a variety of applications and resources
Provide compensation to customers when appropriate
Surface process and/or technical issues that may cause customer friction or drive poor customer experiences
Use customer service skills to de-escalate difficult conversations, speak with professionalism, empathy, and compassion at all times.
Leverage de-escalation and/or contact control skills to resolve customer/partner issues as efficiently as possible
Connect with AAdvantage members to answer account questions and resolve issues
Help AAdvantage members maintain or increase their status by supporting our AAdvantage marketing campaigns
Help keep our AAdvantage members’ accounts safe by working with the Privacy and Security office
Work in a team environment to pursue creative solutions to service failures
Assist in continuing efforts to improve customer service by collecting complaint information
Work with other departments to resolve service failures to retain customers
Collaborate with Service Recovery Departments from our partner airlines and international locations to ensure that customers receive a consistent level of service

All you'll need for success

Required Qualifications

High School diploma or GED equivalency
One year of customer service experience
Knowledge of Microsoft Office including Word, Excel, PowerPoint, and Outlook
Attention to detail with strong critical thinking, problem solving and communication skills

Preferred Qualifications

Post-secondary education
More than one year of customer service experience
Familiarity with airline operations, policies, and regulations
Knowledge of customer service software and tools
Knowledge of Ventana, NetTracer, WorldTracer and other SABRE applications
The ability to speak multiple languages fluently is a plus

Skills, Licenses and Certifications

Excellent communication and problem-solving abilities.
Flexibility to work any shift and ability to work some weekends and holidays as necessary
Ability to work in a fast-paced and dynamic environment
Ability to quickly learn and become proficient in new software applications
Ability to be self-motivated and a team player

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Director, Employee Technology (Dallas, TX, US)

Intro

Why you'll love this job

The Director, Employee Technology is a key leadership role within the Employee Technology Department, part of the Technology Division. This position is responsible for setting the vision and strategic direction for IT solutions that support the People and Payroll Technology organizations, including HR, Talent, Analytics, and Payroll. The Director oversees the successful implementation, integration, and ongoing support of critical technologies used by team members across the company.

What you'll do

Responsible for the following products: Employee Travel, Time and Attendance, Absence Management, Payroll, Learning and Development, Benefits, and Recruitment, Hire and Onboarding.
Responsible for the end-to-end delivery lifecycle of all solutions including architecture, development, and operational support of people and payroll systems
Drives organizational structure, process, and cultural improvements that result in rapid delivery and consistent execution of IT solutions
Creates and fosters high-performing teams that excel technically and are accountable for the products and processes they oversee
Develops and presents business case and related ROI to senior management for justification of investment in technology solutions
Partners with internal customers and with external vendors to manage system development and maintain system operational standards
Manages and directs software, hardware, and telecommunication providers, using Agile and DevOps practices to enhance operational efficiencies and accelerate delivery
Accountable for the resiliency and security aspects of all the technology developed by their team according to the established AA IT Standards
Stays current on emerging technologies, hardware, and software relevant to the industry
Responds to and manages incidents affecting owned products 24x7

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree or equivalent work experience required in Computer Science, Information Systems Management, or related field
10 years of experience with infrastructure technologies and software development
7 years of technology leadership experience, including development, infrastructure, and architecture teams
Experience in the application of technology and financial practices related to technology investments
IT Operations experience for vital and/or critical systems

Preferred Qualifications- Education & Prior Job Experience

Master’s degree in a related field
Experience in the airline or transportation industry
Familiarity with Workday, ServiceNow, or other enterprise HR platforms
Experience with Agile methodologies and digital transformation initiatives
Strong vendor management and contract negotiation experience

Skills, Licenses & Certifications

Demonstrates the highest level of ethics and integrity
Excellent understanding of end-user needs, leading technologies, and applications
Demonstrated ability to deliver major system implementations
Proven ability to manage internal and external resources, as well as manage relationships with 3rd party providers and partners
Experience leading multi-sourced development teams (internal, external, on/offshore)
Demonstrated ability to solve, and to lead others in solving, complex analytical problems
Willingness to take calculated risks
Ability to build and facilitate relationships at all levels of the organization, both internally and externally
Ability to be self-driven with a natural aptitude for engaging employees in multiple workgroups
Excellent verbal and written communication skills, with ability to effectively and clearly communicate a strategic vision; ability explain technical concepts to non-technical audiences
Proficient with Microsoft Office software

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst, Procurement (Dallas, TX, US)

Intro

Why you'll love this job

Be part of our dynamic Procurement team within the Finance division, where you can make a significant impact.
Take on the challenge of developing and executing strategic programs that align with internal stakeholder needs, focusing on cost-effective solutions, timely acquisition, and comprehensive supply management.

What you'll do

Drive results through action-oriented initiatives and strong relationship-building skills.
Innovate and creatively solve problems, taking full ownership of your projects.
Act as a catalyst for change, streamlining processes for greater efficiency.
Conduct in-depth research and analysis of commodities and categories within Tech Ops.
Assist with the development and implementation of category strategies.
Types of initiatives that you will be responsible for supporting may include, but not be limited to: aircraft parts (purchase and aftermarket repair & overhaul (R&O) services), aircraft retrofits, ground service equipment (GSE), contract line maintenance, consulting, NDAs, and transportation.
Develop and draft critical service level performance guidelines that support the operation, limit/reduce financial exposure, improve effectiveness and ensure supplier accountability.
Assist with RFP processes and contract negotiations.
Enhance company value while fostering positive supplier relationships.
Collaborate with internal teams to understand their needs and integrate them into procurement processes.
Communicate effectively, demonstrating emotional intelligence in all interactions.
Work closely with legal counsel to ensure the best terms and conditions for the company are achieved.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field/training

Preferred Qualifications- Education & Prior Job Experience

Advanced degree in Procurement, Supply Chain, Business Administration, or a related field.
Proficiency in Source to Pay systems.
Strong project management capabilities.
Skills in process mapping and supplier risk analysis.
Experience in supplier relationship management.

Skills, Licenses & Certifications

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
Leadership potential with excellent communication skills.
Solid understanding of supply chain management principles.
Effective negotiation and influencing abilities.
Self-motivated and capable of managing multiple tasks with a high degree of initiative.
Strong business acumen, particularly in project management and financial analysis.
Technical proficiency in analytical tools for problem-solving and quality improvement.
Ethical integrity in all business dealings.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Plant Maintenance Mechanic - Ground Service Equipement (Charlotte, NC, US)

Intro

Why you'll love this job

Responsible for being a key reason why friends, family, and customers of American Airlines fly safely and on time.
There are also opportunities for job growth and advancement, training, and working with many of the industry’s most talented aviation professionals.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job, absent undue hardship. Please contact Accommodations@aa.com should you wish to request an accommodation.

Technical Functions

Execute assignments requiring auto mechanic skills
Tow ground equipment
Execute assignments requiring skills from a skilled journeyman trade
Execute assignments requiring electrical skills
Execute assignments involving high-pressure hydraulic skills
Execute assignments requiring heating and air conditioning-related skills
Maintain required licenses, certifications, and/or qualifications
Connect/remove ground power and ground start units

GSE / Facilities General Functions

Assist in storage, removal, and clean-up of hazardous waste
Ensure forms, records, reports, and other work-related paperwork are completed properly
Request parts
Clean work area after each shift in preparation for the next crew
Perform Foreign Object Debris (FOD) walks
Coordinate with vendors regarding technical questions
Explain work procedures to other personnel
Escort vendors throughout airport property

American Airlines General Functions

Report to position on time, as scheduled, and at assigned station or location, including varying shifts, weekends, and holidays
Perform all functions in accordance with safety procedures and policies
Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Follow instructions from supervisor or Crew Chief, as applicable
Coordinate with other employees, vendors, and stakeholders to accomplish work tasks
Perform duties that require general safety awareness (e.g., when working in an area with moving vehicles)
Wear uniforms and work shoes as required by company policy
Use relevant electronic systems to complete work

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED.
Valid driver's license.
Ability to read, write, fluently speak and understand the English language or language native to geographical location.
Minimum of eighteen (18) months training from an accredited school in automotive mechanical maintenance, or 18 months mechanical experience on automotive equipment.
Possess the applicable state or city license.
Must be willing to work outdoors in any weather conditions in accordance with Company Safety Guidelines.
Must be willing to work extra hours when there are operational needs, such as weather delays.
Ability to work rotating shifts including weekends, holidays, and days off.
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA).
Must be able to secure appropriate airport authority and/or US Customs security badges.
Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Principal Architect, IT Applications (Dallas, TX, US)

Intro

Why you'll love this job

This job is a member of the Information Technology team within the Information Technology Division.
This position is a senior technical role on a highly skilled and experienced team providing technical application design and leadership services.

What you'll do

Oversees and contributes to the technical approach of application design
Collaborates with developers to guide the architecture approach for the Functional and Technical Design; reviews, revises, and approves the content of these design documents
Creates required documents to support technical application architecture, vision, strategy, standards, policies, and presentations
Continually contributes technical input and responses in meetings and discussions in order to support the best application architecture
Escalates technical issues when needed to keep project on track and minimize risk
Creates, maintains, and communicates application architecture standards and procedures related to design, development, and other associated activities
Reviews Business Requirements documents and where applicable, offers alternative best-practice solutions prior to start of design
Reviews source code changes and/or unit test cases when applicable (i.e. where design, coding or project can involve high risk).
Provides technical assistance and feedback, as needed, related to applications and architectures
Consults and advises resources for related application architecture and infrastructure services and technologies
Applies appropriate technology to reduce costs and/or improve productivity resulting in value to the company
Maintains an effective approach on problem solving, multi-tasking, coordinating, and scheduling in accordance with stated goals to ensure visibility and predictability
Influences and empowers team members for growth and independence
Consistently demonstrates a positive, professional, leadership attitude and frame of mind when working with and communicating with others
Help educate team members about cloud standards, strategies and application migration approaches
Drive proof-of-concepts and implementation, with hands-on development involvement

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's in Computer Science, Computer Engineering, Technology , Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
8 years of development experience in Java and Java frameworks
5 years architectural and design experience
2 years of Architecture experience building applications in Azure Cloud

Preferred Qualifications- Education & Prior Job Experience

Master's in Computer Science, Computer Engineering, Technology , Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
3 years of technical or team leadership experience
Airline industry experience

Skills, Licenses & Certifications

Proven ability to build strong and sustainable relationships with internal and external stakeholders
Hands-on experience in systems development in a variety of computing architectures and environments; proven experience with conceptual strategy and direction
Proficient in Agile and SDLC methodologies
Proficient in application architecture and design
Proficient in application architecture and design using Unified Modeling Language (UML)
Knowledge of Cloud Native, Service Orientation and Event Driven design and development
Significant experience in requirements analysis and use case development, with a thorough understanding of software development life cycles, development and technology tools, testing methodologies, and requirements gathering
Experience supporting and directing technical architecture for supported business domains
Passion for change and continual improvement with ability to effectively lead, drive, and support change
Proven ability to work across multiple functional teams in the creation of business solutions
Experience with the operations characteristics of large scale and highly available computer systems deployed in a variety of software and hardware environments
Knowledge of systems integration practices and understanding of Service Oriented Architecture principles and practices
Ability to simultaneously manage a large Architect workload involving multiple projects, day-to-day tasks, meetings and ad-hoc technical requests
Ability to adapt to unexpected events, new facts, and rapidly changing circumstances
Ability to thrive in a sense-of-urgency environment and leverage best practices
Ability to be highly responsive and communicative, act with urgency, commit to follow-through and delivery, and respond to many simultaneous challenges with tenacity and innovation
During adversity or challenges, ability to apply discipline, responsibility, initiative, and resources to stay on course and/or achieve resolution
Understanding of the application environments and related tools, and their relationship to each other
Understanding of the end-to-end implementation process and procedures

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Coordinator, Airport Customer Experience Compliance (Charleston, SC, US)

Intro

Why you'll love this job

Responsible for advancing station success in the Airport organization through performance reviews, station interactions, and other engagements.
This role is a part of the compliance team within our Airports organization.

What you'll do

The Compliance Coordinator is responsible to ensure stations meet all Local, Federal, and Corporate mandates, regulations, and corporate directives. This role must maintain detailed records and present discrepancies to station leadership or escalate issues to headquarters as necessary. The Compliance Coordinator is responsible for investigating irregularities and interfacing with both regulatory agencies and internal subject matter experts. Areas of oversight may include, but not limited to:

Dangerous Goods regulations
Hazardous waste storage and handling procedures
FAA, TSA, DOT, and FDA regulations
Environmental, Safety, Security, and OSHA regulations
Compliance for above/below the wing operations including Business Partner Operations
Review Internal Control standards to ensure the safeguarding of company assets and maintain a financially fit station
Conduct effective compliance reviews and proactively identify, investigate, and resolve areas of concern
GSE and Facility preventative maintenance
Interacts with American Airlines leadership and outside regulatory agencies

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
Leadership with practical coaching experience
Ability to work varying hours and shifts to meet business requirements and workload demand

Preferred Qualifications- Education & Prior Job Experience

Bachelor's Degree in related field
Customer service experience

Skills, Licenses & Certifications

Applicable valid driver’s license as required by local authorities
Intermediate to advanced knowledge of computer experience in Excel, Word, and PowerPoint
Satisfactory completion of written test
Excellent interpersonal skills
Ability to accomplish multiple tasks within a limited timeframe
Ability to work independently and make sound decisions using individual judgment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Executive Assistant, MD (Miami, FL, US)

Intro

Why you'll love this job

Provides administrative, clerical and organizational support for a Managing Director.

What you'll do

Protect the integrity of confidential information in all matters
Ability to prioritize conflicting departmental needs and requests
Experience in heavy calendar management
Responsible for planning domestic and international flights, hotel accommodations, transportation, and itinerary creation
Responds to customer requests and complaints within limits of authority
Interacts with corporate clients and community business leaders
Compose correspondence, prepare presentations, reports, and other ad-hoc assignments
Manage time and attendance for the team, expense reports, invoices, and supply ordering
Skilled in reviewing, screening, and prioritizing mail, email, and telephone calls
Plan and prepare meetings and events: (logistics, budget, agendas, training material, presentations, catering, etc.) for the MDs and their teams
Work closely with the VP Executive Assistant

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

High School Diploma
2+ years’ work experience in a prior administrative role

Skills, Licenses & Certifications

Working knowledge of MS Office to include Word, Excel, PowerPoint, Outlook, etc.
Willingness to learn new skills as needed to perform job functions
Willingness to cross-train with other administrative team members
Ability to prioritize work, be detail-oriented, and meet deadlines
Ability to perform in a fast-paced environment, manage multiple tasks simultaneously, and function as an integral part of a team with minimal supervision
Known for your emotional intelligence and positive energy
Skilled analytics and problem solving
Experience with Workbrain, Coupa, Concur, Teams, Distro List creation, NRTA tools

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Premium Guest Services Coordinator Full Time (Charlotte, NC, US)

Intro

Why you'll love this job

The Premium Customer Services Coordinator (PCSC) will be responsible for the overall performance within the PCSC work area. In addition, the PCSC is a working member of the Premium Customer Services Group. PCSCs may be required to lead and direct the work of other employees. Starting pay is $22.64 per hour.

What you'll do

These are the essential functions of the job
This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Provide premium customer service to all customers
Register customers and verify their access to club(s) and/or lounge(s)
Greet customers by completing all guest experience items (e.g., greet customers using their name when possible, ensure name tag is visible, provide WIFI password, ask how you can assist)
Book and confirm flight reservations (e.g., using the semi-automated business review environment [SABRE], Qantas Intelligent Keypad [QIK]) All
Check premium customers in for their flights (e.g., flight changes, rebooking, passport verification swipe)
Monitor flights to identify boarding times, delays, or disruptions to best accommodate customer needs
Issue customer tickets (e.g., day of departure, reissues, future tickets)
Place customers on priority lists (e.g., upgrades, standby)
Provide timely resolution of customers’ travel issues
Contact the next level of customer service support (i.e., premium services CSCs or CSMs) to address unresolved customer issues, as needed
Document customer issues in the passenger name record (PNR)
Perform club enrollment or sales activities (e.g., Admiral’s Club, credit card memberships)
Coordinate all services provided to elite status customers (e.g., Concierge Key program and Five Star service)
Assist elite status customers (e.g., Concierge Key, Five Star Members) as they move throughout terminals
Assist customers with their baggage, as needed
Monitor or maintain the appearance of the lounges or clubs (e.g., via conduct of walk-throughs)
Communicate with business partners to ensure food and beverages are provided to club and/or lounge customers at all times
Oversee the activities of business partners providing services (e.g., catering, sanitation) to the club(s) and/or lounge(s)
Assist customers with technology provided in the club(s) and/or lounge(s)
Reserve conference rooms (e.g., 1 hour) for same-day travel requests
Coordinate services for any meetings occurring in conference rooms (e.g., food for the meetings)
Complete open or close procedures for club(s) and/or lounge(s)
Oversee the performance and appearance standards of all agents working in club(s) and/or lounge(s)
Oversee the scheduling for all agents working in club(s) and/or lounge(s)
Address escalated customer issues or concerns
Evaluate and address staffing needs based on volume and irregular operations
Train employees regarding the operations and norms of the customer service club(s) and/or lounge(s)
Conduct liquor inventory audit with beverage business partner
Monitor KeyStar system to arrange appropriate services for customers (e.g., government officials, OneWorld, Concierge Key, FiveStar)
Complete daily shift reports to advise and inform other coordinators of club and/or lounge activities
Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays
Complete job-relevant trainings

What you'll do (cont.)

Adhere to company policies, procedures, and performance standards
Wear uniforms as required by company policy
Adhere to government regulations (e.g., DOT, FAA, TSA)
Conduct transport check to ensure safe and timely transfers
Use multiple internal resources/systems, including during customer interactions

* Reasonable accommodations may be made for qualifying individuals with disabilities

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED
Must be able to read, write, fluently speak and understand the English language
Bilingual language skills required in some locations
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Actively demonstrate extraordinary customer service and customer engagement in an environment of hospitality
Ability to work under pressure, handle a multitude of projects concurrently while paying close attention to detail and customer service
Excellent salesmanship skills/interpersonal skills with ability to interact effectively with all levels of management and public contact
Service-oriented and self-motivated with a high level of professionalism
Able to attend training classes in Dallas/Fort Worth, Texas
Prior customer hospitality experience strongly preferred
Maintain a well-groomed and professional appearance
Excellent communication skills
Prior travel industry experience preferred
PC experience preferred
Strong organizational and administrative skills required
Ability to work irregular and/or extended hours, including weekends and holidays
Must report to work on a regular and timely basis

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Premium Guest Services Representative Part Time (Charlotte, NC, US)

Intro

Why you'll love this job

The Premium Customer Services Representative is an ambassador of American Airlines, providing superior hospitality, excellent customer service, extensive ticketing and problem resolution for our most valuable customers in all areas covered by the Premium Customer Services organization. Premium Customer Services Representatives provide enhanced, extraordinary services in a positive, enthusiastic, courteous and friendly manner to all customers and guests. Starting pay is $19.64 per hour.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Provide premium customer service to all customers
Register customers and verify their access to club(s) and/or lounge(s)
Greet customers by completing all guest experience items (e.g., greet customers using their name when possible, ensure name tag is visible, provide WIFI password, ask how you can assist)
Book and confirm flight reservations (e.g., using the semi-automated business review environment [SABRE], Qantas Intelligent Keypad [QIK]) All
Check premium customers in for their flights (e.g., flight changes, rebooking, passport verification swipe)
Monitor flights to identify boarding times, delays, or disruptions to best accommodate customer needs
Issue customer tickets (e.g., day of departure, reissues, future tickets)
Cancel passenger reservations, as requested
Place customers on priority lists (e.g., upgrades, standby)
Provide timely resolution of customers’ travel issues
Contact the next level of customer service support (i.e., premium services CSCs or CSMs) to address unresolved customer issues, as needed
Document customer issues in the passenger name record (PNR)
Perform club enrollment or sales activities (e.g., Admiral’s Club, credit card memberships)
Coordinate all services provided to elite status customers (e.g., Concierge Key program and Five Star service)
Assist elite status customers (e.g., Concierge Key, Five Star Members) as they move throughout terminals
Assist customers with their baggage, as needed
Monitor or maintain the appearance of the lounges or clubs (e.g., via conduct of walk-throughs)
Communicate with business partners to ensure food and beverages are provided to club and/or lounge customers at all times
Oversee the activities of business partners providing services (e.g., catering, sanitation) to the club(s) and/or lounge(s)
Assist customers with technology provided in the club(s) and/or lounge(s)
Reserve conference rooms (e.g., 1 hour) for same-day travel requests
Coordinate services for any meetings occurring in conference rooms (e.g., food for the meetings)
Complete open or close procedures for club(s) and/or lounge(s)
Address escalated customer issues or concerns
Conduct liquor inventory audit with beverage business partner (at some airports)
Monitor KeyStar system to arrange appropriate services for customers (e.g., government officials, OneWorld, Concierge Key, FiveStar) (at some airports)
Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays
Complete job-relevant trainings
Adhere to company policies, procedures, and performance standards
Wear uniforms as required by company policy
Adhere to government regulations (e.g., DOT, FAA, TSA)
Use multiple internal resources/systems, including during customer interactions

*Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED
Must be able to read, write, fluently speak and understand the English language
Bilingual language skills required in some locations
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Actively demonstrate extraordinary customer service and customer engagement in an environment of hospitality
Ability to work under pressure, handle a multitude of projects concurrently while paying close attention to detail and customer service
Excellent salesmanship skills/interpersonal skills with ability to interact effectively with all levels of management and public contact
Service-oriented and self-motivated with a high level of professionalism
Able to attend training classes in Dallas/Fort Worth, Texas
Prior customer hospitality experience strongly preferred
Maintain a well-groomed and professional appearance
Excellent communication skills
Prior travel industry experience preferred
PC experience preferred
Strong organizational and administrative skills required
Ability to work irregular and/or extended hours, including weekends and holidays
Must report to work on a regular and timely basis

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Staff Assistant I, Flight (Miami, FL, US)

Intro

Why you'll love this job

This job is a member of the Flight Team within the Integrated Operations Division.
Responsible for providing clerical support for the Flight Management Staff.

What you'll do

Assists pilots with operational, administrative and personnel matters
Answers phones, general questions and assists with walk-in traffic
Issues parking tags and completing AOA badge applications
Processes payroll transactions for all Military, LTD, Unpaid sick leaves as well as resignations/retirements
Ensures all personnel records are processed for each pilot who transfers into or out of the base
Maintains Loaner iPads and Jeppesens. Inventories and orders operational and office supplies via Smart Buy
Maintains detailed data files in Excel

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Minimum typing skill of 25 to 49 W.P.M.
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to use Power Point and SAP

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Specialist/Sr Specialist, Global Marketing (Dallas, TX, US)

Intro

Why you'll love this job

The Specialist/ Sr Specialist, Global Marketing is part of the Global Engagement Division. This individual will provide comprehensive, dedicated support to the Global Marketing Senior Manager, playing a key role in the coordination and execution of marketing campaigns for strategic partnerships. The primary focus will be on assisting in all aspects of campaign coordination, meeting preparation and follow-up, documentation management, and internal/external communication facilitation to ensure the smooth and efficient execution of related initiatives and deliverables.

What you'll do

•   Provides high-level administrative and operational support to the Global Marketing Senior Manager, contributing to the planning, execution, and performance tracking of global partnership marketing campaigns
•   Coordinates cross-functional marketing activities by managing meeting schedules, compiling agendas, and distributing documentation to internal stakeholders and external partners to ensure alignment and timely execution
•   Prepares and refines presentations, campaign summaries, and performance reports, leveraging data to support strategic discussions and partnership evaluations
•   Maintains a centralized system for marketing documentation—including campaign briefs, project timelines, partner contact databases, and reporting dashboards—to ensure data accuracy and accessibility
•   Serves as a liaison to facilitate efficient communication and workflow across internal departments (e.g., Partnerships, Creative, Legal, Digital) and external partner contacts, supporting timely decision-making and execution
•   Monitors project timelines and campaign milestones, utilizing tracking tools to identify risks, flag delays, and report key updates to the Global Marketing Senior Manager for proactive resolution
•   Coordinates logistical planning and administrative tasks related to partner meetings, strategic events, and campaign activations, ensuring smooth execution and post-event documentation
•   Conducts targeted research and data analysis on industry trends, competitive benchmarks, and partner-specific needs to inform campaign strategy and enhance marketing outcomes
•   Performs additional administrative and analytic tasks as needed to support the strategic goals and operational efficiency of the global partnership marketing team

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

•   Bachelor's degree in Marketing, Business Administration, or a related field
•   2+ years of experience in marketing, project management, or a related field
•   Strong knowledge of marketing principles and practices, including campaign development and execution

Preferred Qualifications- Education & Prior Job Experience

•   3+ years of experience in marketing, project management, or a related field
•   Experience working in a partnership marketing or business development role
•   Strong knowledge of the airline industry, including trends and best practices
•   Experience with marketing automation platforms and data analysis tools

Skills, Licenses & Certifications

•   Strong analytical and problem-solving skills
•   Proficiency in Microsoft Office, including Excel, Word, and PowerPoint
•   Excellent written and verbal communication skills
•   Ability to work in a team environment, with a focus on collaboration and mutual support
•   Strong time management and organizational skills, with the ability to prioritize multiple tasks and deadlines
•   Proficiency in Adobe Creative Suite, including Photoshop and InDesign (desired)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Manager, Global Marketing (Dallas, TX, US)

Intro

Why you'll love this job

The Sr Manager, Global Marketing is part of the Global Engagement Division. This role is responsible for developing and guiding the overarching marketing strategy for key strategic partnerships. This leader will serve as the primary marketing liaison, orchestrating comprehensive campaign management from conception through execution and optimization.

What you'll do

•   Serves as the primary marketing point of contact and relationship manager for major strategic partners, fostering strong, collaborative relationships with internal American Airlines stakeholders (including Partnerships, Communications, Brand, Creative, Digital, Loyalty, and Legal teams) and external partner team leads to ensure seamless communication, strategic alignment, and effective program execution.
•   Owns, develops, and orchestrates the end-to-end campaign management process for all designated partnership initiatives. This includes working closely with internal teams and partner marketing counterparts to define campaign objectives, identify target audiences, develop compelling value propositions, plan integrated marketing activities, oversee creative development, manage execution timelines, and optimize campaigns for maximum impact and ROI.
•   Leads and facilitates all recurring strategic marketing and creative development meetings with key partners, driving the agenda, ensuring productive discussions, capturing key decisions, and translating outcomes into clear, actionable plans to meet overarching partnership goals and contractual commitments.
•   Collaborates with internal analytics and insights teams to define key performance indicators (KPIs) for partnership campaigns, monitor performance, and deliver regular reporting to both internal leadership and partner stakeholders.
•   Works with channel owners and placement governance teams to ensure optimal allocation and utilization of marketing assets and inventory for partnership campaigns.
•   Proactively identifies opportunities to enhance partner marketing programs, introduce innovative approaches, and deepen strategic alignment to drive incremental value for both the company and its partners.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

•   Bachelor’s degree in Marketing, Business Administration, Communications, or a related field, or equivalent experience
•   7+ years of marketing experience, with a focus on partnership marketing
•   3+ years of experience in a leadership role, with a proven track record of driving business growth through marketing initiatives

Preferred Qualifications- Education & Prior Job Experience

•   10+ years of marketing experience, with a focus on partnership marketing
•   5+ years of experience in a leadership role, with a proven track record of driving business growth through marketing initiatives
•   Master's degree in Marketing or a related field
•   Experience working in the airline industry or a related field

Skills, Licenses & Certifications

•   Strong knowledge of marketing principles, including campaign development, execution, and optimization
•   Experience with marketing analytics tools and data analysis
•   Excellent communication, collaboration, and project management skills
•   Ability to work in a fast-paced environment and prioritize multiple projects simultaneously
•   Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Media Network (Dallas, TX, US)

Intro

Why you'll love this job

The Manager, Media Network is part of the Global Engagement Division. This is a strategic role responsible for spearheading the innovation and expansion of American Airlines advertising capabilities. The individual will lead the exploration, development, and integration of advanced advertising technologies, targeted marketing solutions, and new revenue-generating products across our owned and operated channels.

What you'll do

•   Leads the strategic exploration, development, and integration of advanced tracking mechanisms, such as UTM parameters and other attribution solutions, into media buys across owned channels to enable robust campaign performance measurement and optimization.
•   Drives the innovation and implementation of more sophisticated targeted marketing capabilities within American Airlines owned and operated media channels, leveraging first-party data and advanced segmentation techniques to enhance relevance, effectiveness, and partner value.
•   Spearheads the strategic assessment, business case development, and execution plan for establishing and scaling a broader American Airlines advertising opportunities on existing and emerging platforms.
•   Defines product vision, strategy, and roadmap for new advertising and media capabilities, aligning with overall company objectives and market opportunities.
•   Collaborates closely with cross-functional teams including IT, Data Science, Analytics, Legal, Revenue Management, and Marketing to define technical specifications, data requirements, and operational workflows for new media solutions.
•   Evaluates and recommends potential third-party technologies, platforms, or vendors to support the development and operation of advanced advertising and data capabilities, managing relationships as needed.
•   Develops and presents business cases, strategic recommendations, and progress reports to senior leadership regarding media network development initiatives.
•   Stays at the forefront of emerging trends, technologies, and best practices in digital advertising, ad tech, data utilization, and privacy regulations to inform strategic direction and identify new opportunities.
•   Ensures all developed media solutions adhere to data privacy regulations and company policies, working closely with Legal and Privacy teams.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

•   Bachelor's degree in Marketing, Business, Technology, Product Management, or a related field, or equivalent experience.
•   5+ years of experience in marketing, advertising, or a related field
•   2+ years of experience in a leadership or management role

Preferred Qualifications- Education & Prior Job Experience

•   Master's degree in Marketing, Business, or related field
•   8+ years of experience in marketing, advertising, or a related field
•   Experience with data-driven marketing and analytics
•   Experience with emerging technologies such as AI, AR, and VR

Skills, Licenses & Certifications

•   Strong knowledge of advertising technologies and targeted marketing solutions
•   Experience with data analysis and interpretation
•   Proven track record of driving innovation and growth in a fast-paced environment
•   Excellent communication and presentation skills
•   Ability to work in a fast-paced environment and prioritize multiple projects simultaneously
•   Certification in marketing or a related field (e.g. Google Analytics, HubSpot)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Architect, IT Situational Awareness (Dallas, TX, US)

Intro

Are you ready to explore a world of possibilities at work and during your time off? Join our American Airlines family, and you’ll grow your expertise to become the best version of yourself. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learn new skills, and advance your career while having the time of your life. Feel free to enrich your personal and work life and hop on board! The Observability Solution Architect is responsible for designing, implementing, and optimizing robust observability solutions that provide deep insight into application, infrastructure, and service performance across the enterprise. The ideal candidate will drive the overall observability strategy, collaborate with IT leadership and development teams, and ensure proactive detection, diagnosis, and resolution of complex

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
The Infrastructure Domain in Information Technology is dedicated to managing and maintaining the client/server hardware and software that underpin an organization’s computing environment. This domain covers various responsibilities, from IT logistics to data center management. It supports various technologies, including VDI, API management, and infrastructure tools and processes to ensure business systems operate efficiently, reliably, and securely.

What you'll do

Architectural Design: Develop and maintain the overall architecture of IT solutions, ensuring they meet business needs and are scalable, secure, and efficient.
Stakeholder Collaboration: Work with business leaders, project managers, and IT teams to gather requirements and translate them into technical solutions.
System Integration: Oversee the integration of new technologies and systems into the existing IT environment, ensuring compatibility and performance.
Documentation: Create detailed architectural documentation, including diagrams, design patterns, and technical specifications.
Compliance and Security: Ensure that all solutions comply with industry standards and regulations and implement robust security measures to protect data and systems.
Continuous Improvement: Stay updated with the latest technologies and industry trends and incorporate relevant advancements into the organization’s IT strategy.
Key Responsibilities:
- Design and architect comprehensive observability frameworks encompassing metrics, traces, logs, and events across cloud and on-premise environments.
- Develop and enforce best practices for instrumentation, monitoring, alerting, and dashboarding for applications and infrastructure.
- Lead the evaluation, selection, and deployment of observability tools such as Dynatrace, or similar platforms.
- Collaborate with development, enterprise, and security teams to ensure seamless integration of observability solutions into CI/CD pipelines and operational workflows.
- Define guidelines and best practices for tracking Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Service Level Agreements (SLAs) in partnership with stakeholders.
- Analyze observability data to identify trends, perform root-cause analysis, and recommend system improvements.
- Mentor engineering teams on observability principles and facilitate knowledge-sharing throughout the organization.
- Stay current with industry trends, emerging technologies, and best practices in observability and site reliability engineering.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in technology, Computer Science, Information Systems, or related technical discipline, or equivalent experience/training
5+ years’ experience in system architecture, software development, cloud computing (e.g., AWS, Azure), and cybersecurity.
3+ years’ experience in designing, deploying, and configuring telemetry solutions to observe diverse tech stacks, ranging from mainframe, midrange, and cloud technologies.
5+ years of experience in observability, site reliability engineering, DevOps, or a related technical field.
Prior experience architecting observability solutions for high-availability, large-scale, or mission-critical environments.
Demonstrable leadership in driving observability initiatives and influencing engineering culture.

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
Familiarity with various programming languages and frameworks.
Airline Industry leadership experience.
Certifications in cloud architecture, DevOps, or observability tools.
Experience with automation frameworks, Infrastructure as Code (IaC), and integrating observability with deployment pipelines.

Skills, Licenses & Certifications

Technical Expertise: In-depth knowledge of observability pillars (metrics, logs, traces), telemetry, and distributed tracing frameworks (OpenTelemetry, Jaeger, Zipkin).
Tool Proficiency: Hands-on experience with one or more major observability platforms (e.g., Dynatrace, Prometheus, Grafana, Datadog, New Relic, ELK/EFK Stack, Splunk, AppDynamics).
Cloud and Containerization: Experience with cloud platforms (Azure, AWS, IBM Cloud, GCP, OCI) and container orchestration (Kubernetes, Docker).
Programming and Scripting: Proficiency in at least one programming or scripting language (Python, Go, Java, Bash, etc.) for automation and tool integration.
Problem-Solving: Strong analytical and troubleshooting skills, especially with complex, distributed systems.
Documentation: Ability to produce clear, concise technical documentation and architectural diagrams.
Security Awareness: Understanding of security implications within observability pipelines and compliance requirements.
Advanced knowledge of IT systems, networks, and applications with deep knowledge of Observability space (Monitoring, logging , AIOps and notification systems).
Hands on experience in architecting and implementing AIOps solutions (Artificial Intelligence Operations; Tools like BigPanda)
Mastery of modern resiliency practices, and how observability supports resiliency.
Moderate knowledge in designing enterprise grade infrastructure solutions (on-prem, hybrid, cloud, virtualization -vmware ) that are scalable and secure.
Knowledge of firewalls, routing, VPN, load Balancers.
Strong analytical, technical, and problem-solving skills.
Familiarity with DevOps practices and tools.
Collaboration: Excellent communication and interpersonal skills; proven ability to work effectively across teams.
Strong interpersonal skills to work effectively with cross-functional teams.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Channel Governance (Dallas, TX, US)

Intro

Why you'll love this job

The Analyst/Sr Analyst, Channel Governance is part of the Global Engagement Division. This role is responsible for managing and optimizing advertising inventory across all American Airlines owned channels. This role will oversee placement coordination, ensuring that advertising space is managed effectively, commitments to strategic partners are met, and revenue opportunities are maximized while preventing issues like double-selling.

What you'll do

•   Oversees the comprehensive coordination of advertising placements across all American Airlines owned media channels, including but not limited to AA.com, the mobile app, email communications, airport digital signage, lounge displays, and In-Flight Entertainment (IFE) systems.
•   Develops and maintains a centralized system for managing advertising inventory, availability, and specifications for all owned channels.
•   Ensures that owned inventory is managed effectively to prevent double-selling, conflicts, or over-saturation, while maximizing utilization and revenue potential.
•   Works closely with partnerships and customer experience management teams to understand placement requirements and ensure accurate placement and fulfillment of partner commitments.
•   Delivers on all contractual commitments for advertising mediums and placements for strategic partners, ensuring campaigns are executed as agreed.
•   Manages the tracking and reconciliation of media value delivered to partners, ensuring that quarterly and annual minimums are accurately monitored, achieved, and reported.
•   Tracks any placement rollovers, make-goods, or discrepancies, and works with relevant teams to resolve them in a timely manner.
•   Collaborates with IT and technical teams to ensure advertising platforms and systems support efficient inventory management and accurate trafficking of creative assets.
•   Develops and enforces governance policies and best practices for advertising placements on owned channels to maintain brand standards and a positive customer experience.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree in Marketing, Business, Media, Communications or a related field
• 3+ years of experience in marketing, advertising, or a related field

Preferred Qualifications- Education & Prior Job Experience

•   MBA or advanced degree in Marketing or Business
   4+ years of experience in marketing, advertising, or a related field
•   Experience with advertising inventory management software and data analysis tools
•   Strong understanding of the airline industry and American Airlines' marketing strategies

Skills, Licenses & Certifications

•   Strong analytical and problem-solving skills
•   Excellent communication and interpersonal skills
•   Ability to work in a fast-paced environment and prioritize multiple tasks
•   Strong attention to detail and organizational skills
•   Ability to work collaboratively as part of a team
•   Proficiency in Microsoft Office, particularly Excel
•   Experience with advertising inventory management software and data analysis tools (desired)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Staff Assistant I, Airport Station - Part Time (Omaha, NE, US)

Intro

Why you'll love this job

This job is a member of the Airport Stations Team within the Customer Experience Division.
Responsible for performing a wide variety of office duties including: coordinating meeting arrangements, typing, filing, ensuring telephone coverage, greeting and directing customers, handling mail, ordering and distributing office supplies, reconciling P-card spending, tracking anniversaries/birthdays, and arranging travel and hotel accommodations.

What you'll do

Provides assistance with preparation of management presentations and special projects as required
Administers, reviews, and monitors all local invoices through InvoiceWorks and disseminate as necessary
Troubleshoots and escalates office technology issues, including telephone and copier machines
Tracks and ensures employees complete onboarding duties, including appropriate system access, assignment of lockers, mailboxes, uniforms, badges, fingerprinting, training, etc.Assists in station event planning, coordination, and execution (i.e. Do Crew, luncheons, holiday meals, recognition events)
Handles payroll processing in Workbrain for management and support staff
Processes bereavement letters and coordinates local communications and response
Manages employee parking, including permitting and assignments, as required
Assists with timekeeping functions, data entry, data verification, reconciliations and filing
Maintains employee files, as necessary
Maintains Station meeting plans, including monthly emergency response
Accesses and manages various periodic reports, including performance, audit, expense, employee engagement and recognition, etc.
Updates required manualsFiles and maintains all security related items
Acts as backup for various payroll functions
Manages records for OSHA, safety, etc. (301's, weekly and annual)Assists with budget preparation and reconciliation, including monthly closeout of landing fees
Supports auditing activities as required
Tracks and verifies incentive funds earned
Liaises with CRE/Facilities and vendors to track local projects, as needed
Leads/directs work with other support staff, as needed
Performs other duties as required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED
Previous office/clerical experience

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Knowledge of policies, procedures, and corporate structure
Ability to prioritize work, be detail oriented and meet deadlines
Ability to perform in a fast paced environment and handle multiple tasks simultaneously
Ability to be self-motivated with strong organizational skills
Ability to grasp concepts and functionality of specific software and programs

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Cargo Services - LAX (Los Angeles, CA, US)

Intro

Why you'll love this job

This job is a member of the Cargo Services Team within the SVP International & Cargo Division.
The salary range for this position is $61,000 - $84,000.

What you'll do

Supports station management in leading airport personnel to provide superior customer service experience
Supervises employees who scan, transport, and sort mail, and who load and unload mail to and from ground equipment and aircraft
Leads and directs airport personnel to perform their work in a safe and efficient manner in compliance with Federal, State and Local regulations including DOT, FAA, and other government agencies
Establishes and maintains effective relationships with external and internal customers that foster compassion, authenticity, integrity, respect and dignity
Provides direction and appropriate support structure using effective resources to enable the team to deliver high performance
Promotes a professional culture that is both socially responsible and ethical

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience in leading a team with union/non-union workgroups, previous cargo experience, previous experience adhering to compliance standards in heavily regulated environments, and/or previous vendor management experience

Skills, Licenses & Certifications

Ability to work independently with minimal supervision as well as function effectively as a member of a team
Ability to make decisions and work under demanding operational conditions in a stressful environment
Knowledge and understanding of company policies and functional automation applications
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days off
Willing to produce current and unexpired Driver’s License
Willing to take pre-employment drug screening test
Willing to undergo comprehensive background and/or fingerprint checks to satisfy security requirements, if applicable
Ability to demonstrate strong customer service and communication skills with the ability to interact effectively with all levels throughout the organization
Must be able to obtain USPS clearance, which includes cleared drug screen, criminal history, fingerprinting and a 5-year US residency requirement

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

MD, Crew Workforce and Schedule Planning (Dallas, TX, US)

Intro

Why you'll love this job

The Crew Workforce and Schedule planning team is responsible for establishing the optimal staffing levels for the airline while balancing network supportability, operational reliability, crew member satisfaction, and enterprise cost. As airline flying schedules follow ever changing consumer demand, accurately forecasting crew manpower requirements is critical to running a reliable operation. Similarly, establishing efficient, yet reliable, crew schedules is critical to ensuring we optimally use our crew resources (both pilots and flight attendants) and deliver reliable schedules for our crew members. The Managing Director for this team will lead a team of approximately 50 team members, divided between the Crew Workforce Planning team and the Crew Schedule Planning team.

What you'll do

Lead the team in engineering robust staffing plans for both pilot and flight attendant workgroups while balancing operational reliability, crew member satisfaction, and enterprise costs.
Leverage advanced analytics to forecast, optimize, track, report, and manage crew business variables
Drive execution of the staffing plan through schedule construction tools and overseeing all preferential bidding system (PBS) production processes
Drive continuous improvement of manpower analytics tools - crew staffing models, reserve forecast, training optimization engine, training assignment model, and 360-loop validation to ensure model integrity and operational relevance.
Drive continuous improvement in crew sequence construction tools and fidelity
Lead operational and financial analysis of business variables including, but not limited to, flying schedules, labor contract provisions, regulatory provisions, and technology.
Engage actively with Crew Scheduling Operations at the IOC and floor supervisors in staffing plan execution
Partner with Training leadership for both pilots and flight attendants to ensure staffing plan readiness at all times
Partner with Flight and Flight Service groups on staffing variables impacting our crew members and facilitate effective communication of changes.
Partner with Network and Schedule planning teams to maximize crew supportability of airline flying plans while maintaining planned operational reliability profile and crew member satisfaction levels.
Partner with Finance team to deliver on key efficiency initiatives and support the monthly and annual Pilot and FA payroll forecast process (i.e. Budget)
Partner with Financial Planning & Analysis team in securing timely approval for hiring proposals and other resource requests.
Partner with Labor Relations on contractual provisions
Engage with union representatives, both APA and APFA, in partnership with Flight and Flight Service leadership. Engagement with front-line Pilots and Flight Attendant in multitude of forums.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Demonstrates the highest standards of personal ethics and integrity
Bachelor’s degree in Aviation, Business, Economics, Mathematics, Statistics, Finance, Engineering, or related technical field and/or equivalent experience/training
10 years of experience in leadership roles, overseeing large workgroups with cross-functional teams

Preferred Qualifications- Education & Prior Job Experience

Previous experience in Operations planning, Crew Resource planning, Airline planning, Strategic business planning and/or Business forecasting preferred
Understanding of existing pilot and/or flight attendant JCBA is a plus

Skills, Licenses & Certifications

Exceptional leadership and strategic decision-making skills
Excellent problem solving, negotiation, and critical thinking ability
Extensive experience managing and implementing large, complex projects
Action-oriented, results-driven, future-focused leader with a natural aptitude for seeking opportunities that transform existing business models
Ability to be flexible in a rapidly changing environment
Demonstrated ability to lead others in solving complex analytical problems
Proven ability to collaborate and develop strong, productive relationships at all levels, both internally and externally
Excellent communication, presentation, and interpersonal skills with ability to interact and influence effectively with all levels, both verbally and written
Commitment to coaching, mentoring, and serving as a role model for all team members
Believes in and promotes the American Airlines five leadership attributes:
- Caring – We care about all team members
- Collaboration – We succeed as a team
- Development – We build future leaders
- Results – We drive to be the best
- Future – We continually challenge the status quo

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Revenue Management Pricing and Yield Management (Dallas, TX, US)

Intro

Why you'll love this job

This job is a member of the Revenue Management Team within the Revenue Management Division.
Responsible for leading a team to drive significant top line revenue improvements for American Airlines and being a thoughtful leader and active participant as a member of the RM leadership team.
Responsible for creating and fostering a relentless focus on marketplace execution by assessing the competitive marketplace, identifying new revenue opportunities and leveraging available tools, processes, best practices and reporting.

What you'll do

Leads RM Pricing and Yield Management:

Responsible for leading a team of analysts with direct top line impact to company revenue.
The Manager is integral to helping shape the direction, analysis and business process management of pricing and yield strategies.
Responsible for leading and/or coordinating pricing strategy that impacts multiple teams within International Revenue Management.
Will develop an in depth understanding of the competitive marketplace and the toolset used to take advantage of revenue opportunities.
Responsible for establishing, maintaining and optimizing our revenue settlement (prorate) agreements with interline and partner carriers.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

BS/BA degree with significant coursework or experience in a quantitative discipline (economics, mathematics, engineering, finance, etc.), or graduate degree
5 years related experience

Preferred Qualifications- Education & Prior Job Experience

3 years of airline pricing experience
MBA or prior experience leading teams

Skills, Licenses & Certifications

Ability to manage a team and support critical business decisions in a dynamic, fast-paced environment
Ability to identify gaps in current tools and systems and create vision for Revenue Management success going forward
Ability to build collaborative relationships with and consensus amongst multiple stakeholders with varying points of view
Ability to solve and to lead others in solving complex analytical problems
Willingness to take calculated risks
Prior experience in Revenue Management, Finance, Network Planning or Sales Planning preferred
Display key attributes required by American Airlines: Personal integrity, respectful of others and their opinions, inclusive, team oriented, adaptable, positive and optimistic

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Plant Maintenance Mechanic - Ground Service Equipment (New York City, NY, US)

Intro

Why you'll love this job

Responsible for being a key reason why friends, family, and customers of American Airlines fly safely and on time.
There are also opportunities for job growth and advancement, training, and working with many of the industry’s most talented aviation professionals.
Starting pay is $38.56 per hour.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job, absent undue hardship. Please contact Accommodations@aa.com should you wish to request an accommodation.

Technical Functions

Execute assignments requiring auto mechanic skills
Tow ground equipment
Execute assignments requiring skills from a skilled journeyman trade
Execute assignments requiring electrical skills
Execute assignments involving high-pressure hydraulic skills
Execute assignments requiring heating and air conditioning-related skills
Maintain required licenses, certifications, and/or qualifications
Connect/remove ground power and ground start units

GSE / Facilities General Functions

Assist in storage, removal, and clean-up of hazardous waste
Ensure forms, records, reports, and other work-related paperwork are completed properly
Request parts
Clean work area after each shift in preparation for the next crew
Perform Foreign Object Debris (FOD) walks
Coordinate with vendors regarding technical questions
Explain work procedures to other personnel
Escort vendors throughout airport property

American Airlines General Functions

Report to position on time, as scheduled, and at assigned station or location, including varying shifts, weekends, and holidays
Perform all functions in accordance with safety procedures and policies
Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Follow instructions from supervisor or Crew Chief, as applicable
Coordinate with other employees, vendors, and stakeholders to accomplish work tasks
Perform duties that require general safety awareness (e.g., when working in an area with moving vehicles)
Wear uniforms and work shoes as required by company policy
Use relevant electronic systems to complete work

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED.
Valid driver's license.
Ability to read, write, fluently speak and understand the English language or language native to geographical location.
Minimum of eighteen (18) months training from an accredited school in automotive mechanical maintenance, or 18 months mechanical experience on automotive equipment.
Possess the applicable state or city license.
Must be willing to work outdoors in any weather conditions in accordance with Company Safety Guidelines.
Must be willing to work extra hours when there are operational needs, such as weather delays.
Ability to work rotating shifts including weekends, holidays, and days off.
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA).
Must be able to secure appropriate airport authority and/or US Customs security badges.
Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Aircraft Base Maintenance - Component Repair Shop (Tulsa, OK, US)

Intro

Why you'll love this job

This job is a member of the Base Maintenance Team within the Integrated Operations Division.
Responsible for supervising a team of Crew Chiefs and mechanics as a key member of the dynamic and fast-paced American Airlines Maintenance organization.

What you'll do

Leads by example, coaches our team members to success and builds trustworthy relationships
Manages the daily Production requirements through subordinates
Ensures team members are following procedures in order to ensure maximum efficiency, compliance and safety
Leads staff to ensure team member's skills are utilized to the highest degree possible; leads coordination with Maintenance Training to ensure on-going enhancement of staff and skill set
Conducts regular meetings with Business Reviews and Boardwalks to ensure best possible communication, identification, and resolution of action items
Monitors the coordination of maintenance manpower requirements overtime and consistency with program scheduling and priorities
Maintains effective communication between Maintenance, Engineering, Facilities Maintenance and other Supply Chain groups
Ensures team members know, understand and are engaged in achieving critical Metrics and key performance indicators
Executes manpower deployment and shift production requirements

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School Diploma or GED equivalency
3 years of aircraft maintenance experience
FAA Airframe & Powerplant Certificate
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

1 year leadership experience supervising production operation in an area related to heavy/shop maintenance
Experience supervising and/or leading workgroups

Skills, Licenses & Certifications

A&P License
Strong working knowledge of the GPM and SPPM
Understanding of Airline/Technical operations
Knowledge of audit requirements
Knowledge of labor reporting and crew utilization
Strong interpersonal and PC skills
Ability to concurrently manage multiple areas of responsibility.
Excellent analytical, organization and planning skills
Must pass a background reference check and criminal fingerprint check
Ability to work effectively with all levels of team members

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Business Transformation (Dallas, TX, US)

Intro

Why you'll love this job

The Manager, Business Transformation will be responsible for analyzing and evaluating business opportunities, developing strategic plans, and executing projects to drive growth and profitability. The ideal candidate will have strong analytical skills, project management experience, and excellent communication skills. This role requires a creative, entrepreneurial vision focused on driving operational improvements and change management with strong technical skills.
The role is a part of the Business Transformation team within our Finance division.

What you'll do

Embed and engage with division leaders to learn the business and build relationships; understand the complexity of business and operational processes and workflows
Collaborate with business units & executive leadership to identify and prioritize initiatives that align with overall strategy
Define project scope, objectives, and timelines for initiatives and track progress against goals
Manage project stakeholders to execute initiatives and ensure delivery on-time and within budget
Monitor and evaluate performance against established KPIs and recommend adjustments as needed
Develop and implement detailed project and business plans, providing an integrated view of progress and tracking overall milestone completion
Collaborate with technical and operations teams to gather requirements and feedback from key business stakeholders to develop clear, and detailed specifications to drive delivery of measurable process improvement goals
Assist in development of presentation materials for board meetings & executive presentations
Collaborate with executive team members to determine and prioritize strategic growth opportunities

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

Bachelor's degree in Business, Finance, or other related discipline
4+ years of total experience in management/strategy consulting, investment banking, private equity, corporate strategy, finance, or other related roles

Preferred Qualifications - Education & Prior Job Experience

MBA
Prior management experience with direct reports

Skills, Licenses, & Certifications

Excellent project management skills with experience driving strategic initiatives and delivering results
Strategic planner with the ability to plan and execute upon a defined task or strategy
Outstanding written and interpersonal communication skills; ability to synthesize and convey complex business concepts effectively
Self-starter comfortable working with autonomy, and can successfully prioritize and manage multiple assignments
Fast learner with a desire to move with urgency, accountability, and intent
Knowledge and understanding of financial statements, financial modeling, and financial reporting
Innovative and creative thinker with demonstrated ability to express complex ideas in a clear and concise manner
Strong emotional intelligence and the ability quickly build internal and external relationships
Comfort operating in a fast-paced environment
Low ego individual with a collaborative and convening work style
Advanced Excel / Tableau skills and PowerPoint skills to produce board materials and data visualizations

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Team Lead, AAdvantage Business Strategy and Design (Dallas, TX, US)

Intro

Why you'll love this job

The Team Lead, AAdvantage Business Strategy and Design is part of the Commercial Division. This role will focus on customer segmentation, value proposition definition, competitive analysis, and customer feedback programs to ensure continuous improvement and closed-loop learning.

What you'll do

•   Develop detailed customer segmentation models to tailor program offerings, marketing, and engagement strategies for various SMB groups
•   Define and evolve compelling value propositions for key customer segments, informed by customer research, business performance, and competitive insights
•   Establish and manage structured customer feedback mechanisms (e.g., surveys, interviews, advisory councils), and ensure that findings translate into actionable program changes
•   Conduct ongoing market and competitor research to benchmark the AAdvantage Business Program, identify white space, and inform roadmap decisions
•   Design and implement a closed-loop feedback framework to ensure strategic and operational decisions are grounded in customer insights and measurable impact
•   Work closely with Marketing, Sales, Product, and Delivery teams to ensure alignment of strategic direction and successful implementation of new initiatives

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

•   Bachelor's degree in Business Administration, Marketing, or a related field
•   4 years of experience in business strategy, marketing, or a related field
•   Experience with customer segmentation, value proposition definition, and competitive analysis
•   Experience with customer feedback programs and closed-loop learning

Preferred Qualifications- Education & Prior Job Experience

•   Master's degree in Business Administration, Marketing, or a related field
•   6 years of experience in business strategy, marketing, or a related field
•   Experience with loyalty programs and customer loyalty strategies
•   Experience with data analysis and metrics-driven decision making

Skills, Licenses & Certifications

•   Strong analytical and problem-solving skills
•   Excellent communication and collaboration skills
•   Strong leadership and management skills
•   Ability to think strategically and make data-driven decisions
•   Strong project management skills
•   Experience with data analysis tools and software, such as Excel, SQL, and Tableau
•   Experience with design thinking and human-centered design principles

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Aircraft Line Maintenance Hub (Dallas, TX, US)

Intro

Why you'll love this job

This job is a member of the Line Maintenance Team within the Integrated Operations Division.
Responsible for overseeing aircraft maintenance technicians in the repair and return to service of American Airlines’ aircraft. Supervisors are front line leaders of people in the safe, compliant and timely return to service our aircraft. They do this by effectively managing the workload, resources, and work relationships of both internal customers & support groups and external regulatory authorities & vendors.

What you'll do

Guides and directs terminal and/or hangar aircraft maintenance through crew chiefs and leads
Oversees the implementation of the organization's plans, processes, policies, and procedures
Ensures crews are efficiently utilized to accomplish the operation’s workload
Meets company objectives in accordance with company policies and procedures
Responsible for timely and comprehensive communication flow to the workforce
Maintains effective work relationships with airport management, FAA, TSA, other government agencies, suppliers, and similar groups
Collaborates with other supervisors to accomplish directives and objectives
Identifies and takings steps to correct unsatisfactory results
Identifies training and development needs of AMTs within span of control
Provides effective feedback for crew chief and lead coaching/development
Effectively works with union leadership and workforce

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
3 to 4 years of aircraft maintenance experience
FAA Airframe & Powerplant Certificate
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

Associates or Bachelor’s degree in business or technical field or equivalent work experience
2 years of a successful track record of management in maintenance and/or production environments
3 years hands-on experience in the repair or manufacture of large transport category aircraft

Skills, Licenses & Certifications

Knowledge of functional area
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to supervise management, non-management and contract labor work groups
Ability to concurrently handle multiple responsibilities
Strong interpersonal and PC skills
Ability to concurrently supervise multiple areas of responsibility

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Workforce Management (Chicago, IL, US)

Intro

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Domestic Airports Team within the Customer Experience Division
Salary Range: $50,000 - $69,000

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Ability to solve complex staffing issues with minimal oversight
Strong communicator with all levels of the operation
Can manage multiple software programs at the same time to quickly analyze the operation and determine best course of action throughout the day
Coordinate assignments for frontline team members to dynamically work flights at gates
Utilizes GS Realtime and other programs (i.e. Prime, GETNG, SABRE) to identify and grant day of overtime, provide staffing inputs and tour reports
Being proactive and efficient with time management
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED Equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Ramp Service Agent Part Time (Chicago, IL, US)

Intro

Why you'll love this job

Fleet Service Clerks perform the handling of items on and off aircraft, carts, containers, and trucks; transporting items between terminals and aircraft; receiving, delivering, weighing and documenting of cargo in a cargo specific facility (warehouse) or a loading dock area.
The terms and conditions of this position are covered by the Transport Workers Union (TWU) Collective Bargaining Agreement. Starting pay is $20.03 per hour.

What you'll do

Move baggage and cargo of various weights to and from aircraft
Drive and operate belt loaders
Service aircraft at gates with ground power and air conditioning
Tow and pushback aircraft from gates
Service aircraft lavatories and water ports
Clean interior of aircraft when needed
Position beverage and luggage carts around the ramp area
Works outdoors in various weather conditions
Work shifts that include irregular and/or extended hours, weekends and holidays.

Click here to see what it takes to be part of the Fleet team, and click here to see what a day in the life of a Fleet Service Agent looks like!

What you'll do (cont.)

General

Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Perform all functions in accordance with safety procedures and policies
Wear uniforms as required by company policy
Wear all personal protective equipment (PPE) in accordance with rules and regulations
Work outdoors with exposure to extreme weather/elements, engine noise, and noxious fumes

Depending on your airport size, you may also do the following:

De-ice aircraft by directing a chemical/water stream at aircraft surfaces
Perform catering service

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

High school diploma or GED or international equivalent
Must be 18 years of age or older
Lift, load, unload, and transport bags and cargo to/from aircraft's, bag carts, and conveyor belts
Must have knowledge of and ability to use basic computer skills
People-oriented and highly motivated, with a positive and cooperative attitude
Good communication skills
Applicable valid driver’s license as required by local authorities
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Ability to obtain jet bridge certification
Must have the ability to pass the US Postal Service background check

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Portfolio Manager, Revenue Management (Dallas, TX, US)

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise, and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop onboard!

Why you'll love this job

The Portfolio Manager, Revenue Management is part of the Pricing and Yield Management Team within the Revenue Management Division. You will be responsible for revenue delivery, strategy, and day-to-day operations of the team’s portfolio. You will also lead team members to drive significant top line revenue improvements for American Airlines.

What you'll do

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
•   Provide strategic leadership, collaborative coordination, and creative problem solving to mentor and manage a successful team on day-day execution of strategic pricing and demand management initiatives of thematic portfolio
•   Influence and navigate RM stakeholder relationships, leveraging a deep understanding of the broader AA business and RM ecosystem
•   Leads strategy, optimizes performance, and solves complex problems through quantitative analysis
•   Create and foster a relentless focus by identifying new revenue opportunities, leveraging available tools, processes, best practices, and reporting.
•   Leads short term revenue execution plans and performance tracking
•   Provides development opportunities, supports and evaluates analysts with intellectual curiosity and a passion for the business
•   Build team culture focused on customer-centric learning, experimentation, and data-led decisions.

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience
• Bachelor’s degree in Economics, Mathematics, Engineering, Finance, Operations Research or related field
• Minimum 4 years of relevant work experience

Preferred Qualifications – Education & Prior Job Experience
•   Master’s degree in business-related discipline
•   Experience directly or indirectly leading teams with significant enterprise and/or top line revenue responsibility
•   Demonstrated ability to solve and lead others in solving complex analytical problems
•   Experience leading cross-functional, inter-departmental projects
•   Prior experience in Revenue Management, Network Planning or Sales Planning

Skills, Licenses, and Certifications
•   Proven ability to synthesize complex technical information across large data sets and communicate clearly and persuasively with internal and external stakeholders
•   Ability to manage a team and support critical business decisions in a dynamic, fast-paced environment
•   Ability to build collaborative relationships with and consensus amongst multiple stakeholders with varying points of view
•   Ability to solve and to lead others in solving complex analytical problems
•   Demonstrated ability to take a project from conceptualization through implementation
•   Ability to thrive in an unstructured role, work through ambiguous problems and be resilient in the face of criticism and constructive feedback
•   Action-oriented, data & results-driven, customer-focused leader with a natural aptitude for seeking opportunities that transform existing business models
•   Ability to take action through intelligent risk taking, innovation and entrepreneurship
•   Display key attributes required by American Airlines: Personal integrity, respectful of others and their opinions, inclusive, team oriented, adaptable, positive and optimistic

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

1.   Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
2.   Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
3.   Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
4.   401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
5.   Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

Plant Maintenance Mechanic - Facilities (Los Angeles, CA, US)

Intro

Why you'll love this job

Responsible for being a key reason why friends, family, and customers of American Airlines fly safely and on time.
There are also opportunities for job growth and advancement, training, and working with many of the industry’s most talented aviation professionals.
Starting pay is $38.56 per hour.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job, absent undue hardship. Please contact Accommodations@aa.com should you wish to request an accommodation.

Technical Functions

Troubleshoot, disassemble, clean, check, repair, rework, replace, fabricate, assemble, install, and adjust any building component, plant equipment, automotive and ground equipment, machinery, accessories, and parts
Execute assignments requiring plumbing skills
Execute assignments requiring millwright skills
Weld materials
Perform general building maintenance and construction work
Maintain locks and keys for facility (doors, desks, gates) and other airport locations, including digital security access doors and gates

GSE / Facilities General Functions

Assist in storage, removal, and clean-up of hazardous waste
Ensure forms, records, reports, and other work-related paperwork are completed properly
Request parts
Clean work area after each shift in preparation for the next crew
Perform Foreign Object Debris (FOD) walks
Coordinate with vendors regarding technical questions
Explain work procedures to other personnel
Escort vendors throughout airport property

American Airlines General Functions

Report to position on time, as scheduled, and at assigned station or location, including varying shifts, weekends, and holidays
Perform all functions in accordance with safety procedures and policies
Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Follow instructions from supervisor or Crew Chief, as applicable
Coordinate with other employees, vendors, and stakeholders to accomplish work tasks
Perform duties that require general safety awareness (e.g., when working in an area with moving vehicles)
Wear uniforms and work shoes as required by company policy
Use relevant electronic systems to complete work

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED.
Valid driver's license.
Ability to read, write, fluently speak and understand the English language or language native to geographical location.
Minimum of thirty-six months (36) or more journeyman experience in one or more maintenance trades such as a carpenter, electrician, HVAC, millwright, painter, plumber, or welder.
Possess the applicable state or city license.
Must be willing to work outdoors in any weather conditions in accordance with Company Safety Guidelines.
Must be willing to work extra hours when there are operational needs, such as weather delays.
Ability to work rotating shifts including weekends, holidays, and days off.
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA).
Must be able to secure appropriate airport authority and/or US Customs security badges.
You will be required to successfully complete our drug screening process.
Any subsequent relocation expenses are the responsibility of the candidate.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Compensation (Dallas, TX, US)

Intro

Why you'll love this job

The Analyst, Compensation is a member of the Global Compensation, Mobility, and People Support team within the People Division. This role supports the design, implementation, and administration of the company’s compensation programs. The Analyst takes a consultative approach to supporting business units, partnering closely with HR and operational leaders to provide strategic guidance, data-driven insights, and market-informed recommendations.

What you'll do

Serves as a trusted advisor to HR and business leaders on compensation matters, providing consultative support for hiring, promotions, organizational design, and compensation decisions
Performs compensation analyses and job evaluations to support business decisions and maintain internal equity.
Develops and delivers clear, data-driven compensation recommendations tailored to specific business contexts
Assists with annual compensation processes, including merit planning, salary structure adjustments, and incentive plan administration
Participates in salary surveys and uses market data to price jobs and benchmark compensation practices against the external market.
Contributes to the development and refinement of pay structures and compensation models
Conducts develops and maintains job descriptions, and ensures alignment with internal structures and market benchmarks
Prepares reports, dashboards, and ad hoc analyses to inform decision-making and track compensation trends
Creates one-page learning tools, presentation materials, and communications to explain compensation programs and updates to business audiences
Participates in compensation-related system testing, process improvements, and policy development
Ensures compliance with internal policies and external regulations related to compensation
Ability to travel to represent the Company at airline industry conferences or to meet/work with Compensation and Human Resource counterparts, as needed

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s Degree in related field or equivalent experience/training
3+ years of experience in Compensation, Finance, or similar analytical role
Prior experience managing multiple projects concurrently while providing strong customer service

Preferred Qualifications- Education & Prior Job Experience

Experience presenting to leadership
Familiarity with operational environments (e.g., airport, maintenance, flight operations

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Access, etc.
Effective communicator with ability to translate data into actionable insights
Work experience in analytical role
Advanced Excel skills
High level of professionalism, discretion and objectivity
Ability to apply appropriate judgment and discretion in completing work assignments to ensure confidentiality of employee compensation data
Detail-oriented with ability to work in fast-paced environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Vice President, AACU Information Security and IT Operations (Dallas, TX, US)

Intro

Why you'll love this job

This job is within the American Airlines Federal Credit Union. The Vice President of Information Security and IT Operations at the Credit Union is responsible for leading the organization's IT service management, application support, and enterprise information security functions. This includes ensuring a secure, efficient, and reliable IT environment, balancing strategic leadership and hands-on operational oversight. The role will oversee enterprise security, IT service management, and application support, ensuring alignment with business objectives and regulatory requirements.

What you'll do

Information Security Leadership

Develop and execute a comprehensive enterprise information security strategy aligned with business objectives and regulatory requirements
Lead all cybersecurity policies, frameworks, and incident response initiatives
Establish and oversee security controls, compliance programs (NIST, ISO 27001, SOC 2, PCI-DSS), and audit processes
Develop security strategy, including SIEM, endpoint protection, IAM, and cloud security solutions
Act as the primary liaison for security-related audits, legal matters, and board reporting
Lead security operations, vulnerability management, threat detection, and response efforts to proactively mitigate risks

IT Operations & Service Management

Oversee Application Support, IT Helpdesk, and Service Desk operations to ensure high availability, performance, and end-user satisfaction
Implement and optimize ITIL best practices for incident, problem, change, and asset management
Enhance IT service management frameworks to ensure efficiency in ticket resolution, escalation processes, and user support
Lead application support teams to ensure system reliability, maintenance, and continuous improvement
Partner with business units to improve IT operational efficiency and innovation while maintaining cost-effectiveness
Drive digital transformation initiatives related to ITSM, automation, and operational enhancements
Manage IT vendor relationships, contracts, and procurement for security and operational technology solutions

Leadership & Strategy

Provide strong leadership to a team, fostering a culture of collaboration, accountability, and innovation
Develop and manage budgets, ensuring cost-effective solutions without compromising security or performance
Serve as an advisor to the SVP Technology on security and IT operational matters
Maintain up-to-date knowledge of industry trends, emerging threats, and best practices to continuously evolve the organization’s IT capabilities
Represent the IT operations and information security function in board meetings, executive discussions, and cross-functional committees
Participate in strategic planning and business alignment initiatives
Perform other duties as assigned

The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in information technology, Cybersecurity, Business, or a related field
10+ years of leadership experience in IT Operations and Information Security with a proven track record of success
Deep expertise in cybersecurity frameworks, regulatory compliance, and risk management
Knowledge of IT service management (ITSM) and application support
Hands-on experience with cybersecurity tools, IT operations platforms, and service desk management software
Demonstrated experience in leading cross-functional teams and managing large-scale IT initiatives

Preferred Qualifications- Education & Prior Job Experience

Master’s degree in a subject area relevant to the role
Experience implementing and administrating an information security program
Experience with financial services industry, credit union’s departments, products and systems
Technical experience to include desktop (client side), telecommunications, data center storage, virtualization, routing/switching, server, and security technologies

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Ability to demonstrate excellent oral and written communication skills & presentation skills
Ability to demonstrate superior people management, interpersonal and employee engagement skills, to include directing, coaching, counseling and motivating staff
Ability to demonstrate a proactive approach with a focus on continuous improvement, user satisfaction, and adherence to standards
Ability to communicate complex security and IT concepts to executive leadership and non-technical stakeholders
Ability to demonstrate a strong business acumen and decision making capabilities
Skilled in leading, managing, developing and motivating a team
Ability to be highly efficient, organized and motivated and have the ability to lead multiple assignments concurrently
Ability to demonstrate abstract reasoning, critical thinking and problem resolution skills
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, People Analytics (Dallas, TX, US)

Intro

Why you'll love this job

This job is a member of the People Analytics Team within the People Division.
Responsible for curating HR data and providing analytical expertise and insights to the American Human Resources (HR) Department to drive initiatives in profitability, reliability, and accountability. This job will lead and perform data analysis, develop and implement strategies, develop forecast models, and drive "best practices" within HR processes.

What you'll do

Translate complex analytics into simple, clear and impactful insights for senior leaders
Design attractive data visualizations with a focus on a polished and professional look and feel
Develop scorecards, drive improvement initiatives, and define and track performance metrics
Develop advanced forecasting models and reporting tools that empower leaders and drive decisions and strategy
Access, transform, integrate and manage large data sets with business intelligence tools
Leverage large data sets to tell visually compelling stories and provide insights and recommendations that help the business make decisions
Conceives and develops analytical models
Complete other related projects, as assigned

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in relevant field
3 years of experience in People Analytics or 5 years of experience in other advanced analytics role
Experience using innovative thinking with a high degree of motivation and problem solving skills

Preferred Qualifications- Education & Prior Job Experience

Advanced degree in relevant field or Master's degree in Business Administration

Skills, Licenses & Certifications

Excel at presenting compelling thoughts and ideas to senior leaders
Expertise in creating attractive visual designs
Ability to work well in fast paced environment
Ability to drive results and deliver high quality work on time
Ability to manage multiple projects simultaneously
Proficiency in Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Excellent customer service skills
Experience in advanced analytics
Ability to guide a team by creating and fostering collaboration
Ability to present thoughts and material both formally and informally

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, AACU IT Cloud Services (Dallas, TX, US)

Intro

Why you'll love this job

This job is within the American Airlines Federal Credit Union. The role is responsible for overseeing the design, architecture, implementation, and operational support of American Airlines Credit Union’s cloud environments. This role ensures that cloud-based infrastructure and applications are reliable, scalable, secure, and aligned with business objectives.

What you'll do

Oversee the Cloud Engineering team, providing strategic direction and daily management of cloud infrastructure and services
Lead the design, implementation, and continuous improvement of cloud architecture, ensuring compliance with industry best practices and security standards
Manage cloud platforms (e.g., AWS, Azure, Google Cloud) to optimize performance, cost, and security
Collaborate with IT teams, business stakeholders, and security teams to ensure seamless cloud adoption and integration across the organization
Define and enforce governance policies for cloud usage, security, and compliance, including risk management and regulatory compliance (e.g., FFIEC, PCI, NCUA guidelines)
Lead cloud cost management initiatives, including budget oversight and optimization strategies
Direct and manage cloud migrations, ensuring a smooth transition from on-premise to cloud-based solutions
Oversee disaster recovery, business continuity, and cloud-based backup solutions
Ensure high availability, performance, and security of cloud-based applications and infrastructure
Maintain vendor relationships and manage cloud service contracts
Provide mentoring and professional development opportunities for Cloud Engineers and other direct reports
Stay current on emerging cloud technologies and trends to continuously improve the Credit Union’s cloud strategy
Perform other duties as assigned
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information that is part of their work and for ensuring that their work is in compliance with all applicable laws and regulations, including but not limited to the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED
Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent work experience
Proven experience leading cloud engineering teams and managing enterprise-level cloud infrastructure
Hands-on expertise in cloud platforms such as AWS, Azure, or Google Cloud
Experience with Infrastructure as Code (IaC) tools such as Terraform, CloudFormation, or Ansible
Strong background in networking, security, and automation within cloud environments
Experience implementing cloud security best practices, including identity and access management (IAM), encryption, and compliance controls
Experience managing cloud cost optimization and budget forecasting

Preferred Qualifications- Education & Prior Job Experience

Industry-recognized cloud certifications, such as:

- AWS Certified Solutions Architect (Associate or Professional)
- Microsoft Certified: Azure Solutions Architect Expert
- Google Professional Cloud Architect
- Certified Kubernetes Administrator (CKA)
- (ISC)² Certified Cloud Security Professional (CCSP)

Experience with containerization technologies (Docker, Kubernetes, AKS, EKS, GKE)
Knowledge of hybrid cloud and multi-cloud strategies
Experience with CI/CD pipelines and DevOps practices

Skills, Licenses & Certifications

Proficient in cloud-native services including compute, storage, databases, networking, and security
Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Strong understanding of cloud security frameworks and compliance requirements
Ability to lead cross-functional teams and drive cloud adoption across the organization
Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders
Strategic thinker with strong problem-solving skills and the ability to prioritize tasks in a fast-paced environment
Budgeting and cost management expertise related to cloud resources
Ability to work in a hybrid work environment and support cloud operations on a 24/7 basis as needed
Occasional travel required for training, conferences, or business needs
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Crew Tracker (Dallas, TX, US)

Intro

Why you'll love this job

This job is a member of the Crew Scheduling Team within the Integrated Operations Division.
Responsible for ensuring a complete crew on all American Airlines flights.

What you'll do

Monitors flight progress using Crew Watch, LOFDS, and Screen Printer
Operate reporting and messaging tools such as Control Panel, CorpConneX, and the Fatigue Event Management system
Maintains and controls system wide coverage on all flights through coordination with IOC personnel including Pilot and Flight Attendant Scheduling
Modifies existing sequences and creates new crew sequences to maintain schedule operations affected by misconnections, illegalities, flight cancellations and irregular operations
Communicate with crew members using the Voxai phone system
Assists Crew Schedule operational employees, when necessary
Assists with on the job training for incoming new hires as required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Bachelor’s Degree
1-year Crew Scheduling experience
Knowledge in Operations
Native Sabre/DECS experience

Skills, Licenses & Certifications

Ability to analyze and exercise sound judgment in making decisions based on information gathered/reviewed
Ability to be flexible and capable of adapting to constant change
Ability to work with all levels of management and union groups
Ability to prepare written and verbal turnovers
Ability to learn computer applications and apply knowledge
Ability to prioritize and handle multiple tasks concurrently
Ability to work well under pressure and meet deadlines and with minimal supervision
Ability to be able to manually complete duties in the event of computer outages
Ability to speak clearly over the telephone and radio, and be understood by crew members regarding assignment, contractual and Federal limits
Ability to memorize computer entry codes and city codes
Ability to complete complex calculations with accurate values for a crew members duty day and rest that are compliant with labor agreements and Federal Aviation Regulations
Ability to understand the 24-hour clock and worldwide time zones in daily conversations with crew members
Ability to read, understand and comprehend the Pilot and Flight Attendant labor agreements
Ability to read, understand and comprehend Federal Aviation Regulations 14 CFR Part 121 and 14 CFR Part 117
Ability to report to work on a regular and timely basis
Ability to work shifts, including weekends and holidays
Ability to work overtime as required, sometimes with little or no advanced notice

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, IT Operations Research and Advanced Analytics (Dallas, TX, US)

Intro

Why you'll love this job

This job is a member of the leadership team in the Operations Research and Advanced Analytics (OR&AA) team. Positioned within the Information Technology organization, the OR&AA team at American Airlines has a long history of being on the leading edge of analytics in the airline domain. Nearly four decades ago we launched the revenue management revolution with our yield management strategy. Today our diverse team of passionate analytics professionals supports decision making across the airline, including pricing and revenue management, fleet and network optimization, crew and flight scheduling, airport and maintenance operations and customer/social media analytics. We are constantly on the lookout to bring together exciting technologies, like big data, with cutting-edge analytical methods, like deep learning, computer vision, and natural language processing, to create a competitive edge for American.

What you'll do

As part of the OR&AA team, you will lead a team of operations research and data science professionals responsible for providing advanced analytics solutions to one or more business organizations within American Airlines.

Specifically, you'll do the following:

Lead initiatives to continuously improve policies, procedures and technology solutions impacting our customers and frontline team members
Champion delivery transformation initiatives to more effectively deliver technology solutions
Build strong relationships with business leaders; work with business partners and product leaders to align project portfolio with business needs; foster collaboration among teams
Provide technical leadership and vision for analytical solutions for the company
Manage project portfolio, ensuring timely project deliverables, while communicating project progress with stakeholders
Assist team in designing, building, and deploying industry-leading analytical models, tools, and systems using modern software development practices—such as CI/CD, version control, and containerization—to enhance business processes and advance decision making
Assist team in deriving original insight from relevant data; interpret and present new insights to business leaders
Lead innovation and drive adoption of OR and Advanced Analytics solutions
Develop capabilities of team members through coaching, mentoring and providing growth opportunities
- Believe in and promote the American Airlines five leadership attributes:
- Caring – We care about all team members
- Collaboration – We succeed as a team
- Development – We build future leaders
- Results – We drive to be the best
- Future – We continually challenge the status quo

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Advanced degree in Operations Research, Industrial Engineering, Statistics, Data Science, Computer Science, or related technical discipline
5 years of experience developing Operations Research and Data Science solutions
3 years of experience leading projects or teams, either formally or informally
Experience in developing and motivating individuals who can work as a team to meet deliverables and quickly overcome obstacles
Proven ability to build, cultivate and promote strong relationships with IT counterparts, business partners, product teams, and external groups
Proficiency in one or more of the following: Optimization, Simulation, Forecasting, Statistics, Data Science, Machine Learning/AI

Preferred Qualifications- Education & Prior Job Experience

5+ years of experience implementing large, complex projects
3+ years of experience building and deploying advanced analytics solutions to support one or more of the following airline business domains
- Airport Operations
- Technical Operations (Maintenance & Engineering)
2+ years of experience developing and deploying production software applications that leverage advanced analytics engines
2+ years of experience using OOP (Java, Python, C++) and DevOps practices
2+ years of experience developing analytical models in a Cloud environment

Skills, Licenses & Certifications

Experience in developing and motivating individuals who can work as a team to meet deliverables and quickly overcome obstacles
Proven ability to build, cultivate, and promote strong relationships with IT counterparts, business partners, product teams, and external groups
Proficiency in one or more of the following: Optimization, Forecasting, Statistics, Machine Learning, and/or Data Science
Ability to drive for results with an aptitude for engaging employees in multiple workgroups
Ability to prioritize a large list of potential projects within an environment of limited resources
Ability to thrive in a sense-of-urgency environment and leverage best practices
Ability to think strategically and use sound judgment and initiative in making decisions
Ability to concurrently handle multiple responsibilities while working with others
Excellent analytical, planning and organizational skills
Experience working with Agile project management methodologies and tools

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Assistance Representative Full Time (St. Louis, MO, US)

Intro

Why you'll love this job

The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner: Starting pay is $16.10 per hour.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Greeting customers when they enter the airport or arrive in the ticket area
Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)
Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces)
Troubleshooting kiosk technology issues to identify the source of issues or errors
Communicating with IT about kiosk technology issues that require additional servicing
Verifying that customers’ carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity)
Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk)
Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight)
Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time)
Accepting and activating customers’ self-tagged baggage at the activation station
Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location)
Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies)
Refer customers to customer service agents when appropriate
Performing clearance and verification of documents at kiosks
Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area
Assisting unaccompanied minors with boarding, deplaning, or other transportation
Providing customers with gate information and directions
Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports)
Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement
Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Wear uniforms as required by company policy
Provide quality customer service in a professional manner in accordance with American’s guidelines
Use multiple internal resources/systems, including during customer interactions

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED or international equivalent
Must be 18 years of age or older
Read, write, fluently speak and understand the English language.
Bilingual language skills may be required in some locations
Applicable valid driver’s license as required by local authorities
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Editor, Digital Content (Dallas, TX, US)

Intro

Why you'll love this job

Grow your career in digital content strategy, UX writing and global content operations.
Gain hands-on experience with enterprise-level CMS platforms and emerging content technologies.
Contribute to high-impact projects that shape the customer experience for millions of travelers.
Be a part of the Brand, Content and Digital Team within the Global Engagement Division.

What you'll do

Apply brand voice and standards across global digital channels.
Update HTML, XML and JSON files formats for booking, check-in, travel waivers and operational messaging.
Support multilingual content automated translation tools.
Deploy updates using various content management systems.
Collaborate with internal teams to align content with business goals.
Create and manage homepage and site-wide marketing placements.
Keep content fresh, accessible and optimized – checking for accuracy, broken links, SEO and overall quality.
Write and edit digital content for complex digital initiatives.
Participate in an on-call rotation for urgent publishing needs (weather or operational alerts) including weekends and late nights.
Perform other duties consistent with the position.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in Journalism, Communications, English, Technical Communications or equivalent experience / training
1 – 2 years of experience working in a CMS and writing and editing concise, web / mobile friendly content for a global brand or high- traffic / transactional website
1 – 2 years of experience applying HTML, CSS and JSON files using a content management system
1 – 2 years of experience using and maintaining advanced technologies for content management

Preferred Qualifications- Education & Prior Job Experience

3+ years of CMS experience, including writing, editing and translating SEO-optimized content
Experience collaborating with geographically dispersed teams of editors and translators
Travel industry experience or general knowledge of the airline industry

Skills, Licenses & Certifications

Experience and knowledge of HTML and ability to troubleshoot for content-related technical issues
Ability to translate technical concepts into clear, user-friendly language
Strong multitasking and time management skills
Adaptability and comfort with fast-paced, changing environments
Understanding of content strategy and digital best practices
Ability to work quickly and efficiently, both independently and as part of a team

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Assistance Representative Part Time (Phoenix, AZ, US)

Intro

Why you'll love this job

The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $16.10 per hour.

What you'll do

These are the essential functions of the job

Greeting customers when they enter the airport or arrive in the ticket area
Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)
Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces)
Troubleshooting kiosk technology issues to identify the source of issues or errors
Communicating with IT about kiosk technology issues that require additional servicing
Verifying that customers’ carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity)
Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk)
Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight)
Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time)
Accepting and activating customers’ self-tagged baggage at the activation station
Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location)
Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies)
Refer customers to customer service agents when appropriate
Performing clearance and verification of documents at kiosks
Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area
Assisting unaccompanied minors with boarding, deplaning, or other transportation
Providing customers with gate information and directions
Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports)
Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement
Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Wear uniforms as required by company policy
Provide quality customer service in a professional manner in accordance with American’s guidelines
Use multiple internal resources/systems, including during customer interactions

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED or international equivalent
Must be 18 years of age or older
Read, write, fluently speak and understand the English language.
Bilingual language skills may be required in some locations
Applicable valid driver’s license as required by local authorities
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Assistance Representative Full Time (Phoenix, AZ, US)

Intro

Why you'll love this job

The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner: Starting pay is $16.10 per hour.

What you'll do

These are the essential functions of the job

Greeting customers when they enter the airport or arrive in the ticket area
Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)
Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces)
Troubleshooting kiosk technology issues to identify the source of issues or errors
Communicating with IT about kiosk technology issues that require additional servicing
Verifying that customers’ carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity)
Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk)
Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight)
Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time)
Accepting and activating customers’ self-tagged baggage at the activation station
Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location)
Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies)
Refer customers to customer service agents when appropriate
Performing clearance and verification of documents at kiosks
Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area
Assisting unaccompanied minors with boarding, deplaning, or other transportation
Providing customers with gate information and directions
Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports)
Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement
Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Wear uniforms as required by company policy
Provide quality customer service in a professional manner in accordance with American’s guidelines
Use multiple internal resources/systems, including during customer interactions

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED or international equivalent
Must be 18 years of age or older
Read, write, fluently speak and understand the English language.
Bilingual language skills may be required in some locations
Applicable valid driver’s license as required by local authorities
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more