Jobs at American Airlines

Part Time Airport Agent, Frankfurt FRA (Frankfurt am Main, HE, DE)

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is part of the Frankfurt Airport Customer Services Team. It supports a group of Lead Agents in delivering a safe and first class airport experience to our customers. You will be expected to have an understanding of all areas of customer service and security and to work flexibly across all functions in both areas. On a day to day basis, you report into and take instruction from the Lead Agents in customer service and security.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Provide a consistently high quality customer service and ensure a seamless experience at all contact points
Perform a range of airport related duties and be prepared to support the daily operation in any capacity required in the following areas: Check-in & Security, Gates, Transfer, Arrival (where applicable)
Perform all security functions where passenger contact is involved, i.e. check passengers’ documents and screen passengers at check-in and at the departure gate (where applicable)
Search and observation of all areas of the operation and passengers a well as escorting of passengers
Work closely with and take instructions from the Lead Agents responsible for the flight/work areas/shift
Conduct relevant administrative duties e.g. pre-flight and post flight departure
Represent American Airlines by adhering to the uniform standards and by adopting a customer focused approach at all times
Promote and sell American Airlines services and products to our customers
Attend and complete all compulsory training by given deadlines
Adhere to and promote safe working practices all times
Carry out any other reasonable duties consistent with the post

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Have excellent interpersonal skills
Have a solution orientated approach
Have the ability to resolve conflicts within time constraints and without losing control
Have the ability to handle stress effectively and work with minimum supervision
Have a strong customer focus and enjoy face to face contact with customers
Be a representative of the company at all times
Have a well-groomed appearance & adhere to the uniform standards at all times
Be willing and able to work in a shift environment (including weekends, bank and public holidays)
Be reliable and punctual
Comply with all American Airlines policies and procedures
Have the ability to communicate both written and verbally in English and German
Have excellent skills in identified areas of Customer Services
Be willing and able to attend training in the USA and Europe and successfully complete all relevant training

Preferred Qualifications- Education & Prior Job Experience

Computer knowledge including Microsoft Word, Excel and E-Mail
Sabre/Qik or other reservation system skills

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Airport Services Manager, Barcelona BCN (El Prat de Llobregat, ES)

Intro

Why you'll love this job

This position is to support BCN station. It is responsible for directing and coordinating airport functions and overseeing daily operations at Barcelona airport. You will support and develop a team in delivering a safe and first-class airport experience to the airline’s customers. You will also be responsible for managing operational performance and making tactical and operational decisions.

What you'll do

Key Responsibilities & Accountabilities (within area of responsibility):

Maintain and promote a positive Health and Safety culture in the workplace and in accordance with Company H&S policies and procedures
Handle direct contractors, insourced staff and the day to day running of operation
Be responsible for overall airport performance and work directly with General Manager and Regional Management to deliver key operational performance metric
Champion excellent customer service
Ensure all staff and contractors are correctly trained and updated in accordance with procedures
Conduct contractor briefings for all important operational and procedural updates
Coordinate all station audits
Represent American Airlines with authorities and contractors on a day-to-day operational basis
Resolve any queries and operational matters from the team
Conduct risk assessments as and when required along with safe systems of work
Attend various management / regional meetings when required
Manage the Emergency Procedures Drill exercise quarterly.
Coordinate jointly with partners new hires training, trainer’s accommodation, and station readiness in all areas in preparation for high season frequencies’ increase resumption.
Performs GSC function across the operation.
Oversee the delivery of all required contracted security measures.
Escalates any security related issues to AA station leadership and / or AA Corporate Security – via SecOps and/or Area Manager, Security

Leading and Managing Others:

Be responsible for managing the airport functions, inclusive of overseeing the local contractor within work area, job performance and operational issues
Be directly responsible for ensuring safety and security compliance and be expected to develop and support initiatives to drive improved safety and security performance within each department
Ensure compliance of corporate standards and audits relating to your functional area
Follow up on customer related issues
Propose suggestions to improve the operation
Facilitate ad-hoc projects as and when required including customer airlines.
Represent the department at internal and external meetings

Technical:

Provide support to the team to ensure efficiency of the daily operation
Resolve service and operational issues escalated by the team
Follow up on any American Airlines service failures towards our contract airline customers
Collaborate with other departments and stations to achieve efficiency
Compile report on any operational irregularities and present this with suggestions for corrective action to senior management
Undertake project work as and when required

Other:

Attend meetings at the appropriate level and to represent the department on all relevant conference calls
Monitor station expenses and review costs to ensure station is kept within the budget
Stand-in for General Manager from time to time if applicable
Monitor and analyze costs and prepare the annual station budget
Undertake any other duties which are consistent with the position

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Strong interpersonal skills
Strong leadership and people management skills or potential to develop
Experience of working in an airport environment
Ability to prioritize a demanding workload amongst competing demands
Excellent time management skills and the ability to multi-task effectively
Ability to use own initiative and work independently
Excellent written, verbal and listening communication skills
Ability to work both as part of a small team and as an individual contributor
Good project management skills
Ability to motivate and lead the team and contractors
Ability to effectively manage and resolve workplace conflict
Be confident, assertive and self-motivated
Ability to maintain confidentiality and be respectful of opposing views and opinions
Excellent IT skills in all areas of Customer Service
Excellent knowledge (written and oral) of Spanish and English
Good PC skills including Microsoft Word, Excel and PowerPoint
A good breadth of airline knowledge
Driving license

Preferred Qualifications- Education & Prior Job Experience

Computer knowledge including Microsoft Word, Excel and email
Sabre or other reservation system skills

Feel free to be yourself at American

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Line Maintenance Mechanic, Cancun CUN (Cancun, MX)

Intro

Why you'll love this job

In addition to the work specified of the aircraft mechanic classification it also includes the following: performing skilled work in those operations such as trouble shooting, individually or with management or professional direction, disassembly, checking, cleaning, repairing, testing, replacing, adjusting, assembling, installing, servicing, taxiing or towing aircraft, fabricating, and/or run-up engines, maintaining the airworthiness of aircraft and all of their components while in service or while undergoing overhaul and/or modification.

What you'll do

Certifies for the quality of own workmanship, including signing mechanical flight releases for all work done on field work
In those work positions where stock chasers are not maintained and/or available, mechanic may chase own parts
May have other aviation maintenance personnel assigned to assist in completing an assignment
Works according to FAA, company regulations, procedures and instructions from supervisor
Completes forms connected with work assignments in accordance with established procedures
Will communicate with other company personnel as required in a manner designated by the company
In addition, performs the following duties as assigned: cleaning of aircraft windshield, connecting/removing ground power and ground start units; pushing out/towing of aircraft, and related guide man functions

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Must be able to read, write, speak fluently and understand the English and native language
High school diploma
Valid driver’s license, 3 year minimum of credible experience related to the type of work which is assigned
Airframe and power plant license and/or FCC general radio telephone operator’s license if applicable
Ability to work rotating shifts including weekends, holidays and days-off
FAA licensed and valid us visa required

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health benefits to help you stay well.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Assistance Representative Part Time (Pittsburgh, PA, US)

Intro

Why you'll love this job

The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner: Starting pay is $16.10 per hour.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Greeting customers when they enter the airport or arrive in the ticket area
Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)
Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces)
Troubleshooting kiosk technology issues to identify the source of issues or errors
Communicating with IT about kiosk technology issues that require additional servicing
Verifying that customers’ carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity)
Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk)
Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight)
Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time)
Accepting and activating customers’ self-tagged baggage at the activation station
Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location)
Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies)
Refer customers to customer service agents when appropriate
Performing clearance and verification of documents at kiosks
Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area
Assisting unaccompanied minors with boarding, deplaning, or other transportation
Providing customers with gate information and directions
Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports)
Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement
Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Wear uniforms as required by company policy
Provide quality customer service in a professional manner in accordance with American’s guidelines
Use multiple internal resources/systems, including during customer interactions

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED or international equivalent
Must be 18 years of age or older
Read, write, fluently speak and understand the English language.
Bilingual language skills may be required in some locations
Applicable valid driver’s license as required by local authorities
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Ramp Service Agent Part Time (Pittsburgh, PA, US)

Intro

Why you'll love this job

Fleet Service Clerks perform the handling of items on and off aircraft, carts, containers, and trucks; transporting items between terminals and aircraft; receiving, delivering, weighing and documenting of cargo in a cargo specific facility (warehouse) or a loading dock area.
The terms and conditions of this position are covered by the Transport Workers Union (TWU) Collective Bargaining Agreement. Starting pay is $20.63 per hour.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Move baggage and cargo of various weights to and from aircraft
Drive and operate belt loaders
Service aircraft at gates with ground power and air conditioning
Tow and pushback aircraft from gates
Service aircraft lavatories and water ports
Clean interior of aircraft when needed
Position beverage and luggage carts around the ramp area
Works outdoors in various weather conditions
Work shifts that include irregular and/or extended hours, weekends and holidays.

Click here to see what it takes to be part of the Fleet team, and click here to see what a day in the life of a Fleet Service Agent looks like!

What you'll do (cont.)

General

Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Perform all functions in accordance with safety procedures and policies
Wear uniforms as required by company policy
Wear all personal protective equipment (PPE) in accordance with rules and regulations
Work outdoors with exposure to extreme weather/elements, engine noise, and noxious fumes

Depending on your airport size, you may also do the following:

De-ice aircraft by directing a chemical/water stream at aircraft surfaces
Perform catering service

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

High school diploma or GED or international equivalent
Must be 18 years of age or older
Lift, load, unload, and transport bags and cargo to/from aircraft's, bag carts, and conveyor belts
Must have knowledge of and ability to use basic computer skills
People-oriented and highly motivated, with a positive and cooperative attitude
Good communication skills
Applicable valid driver’s license as required by local authorities
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Ability to obtain jet bridge certification
Must have the ability to pass the US Postal Service background check

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Assistance Representative Full Time (Pittsburgh, PA, US)

Intro

Why you'll love this job

The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner: Starting pay is $16.10 per hour.

What you'll do

These are the essential functions of the job

Greeting customers when they enter the airport or arrive in the ticket area
Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)
Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces)
Troubleshooting kiosk technology issues to identify the source of issues or errors
Communicating with IT about kiosk technology issues that require additional servicing
Verifying that customers’ carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity)
Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk)
Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight)
Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time)
Accepting and activating customers’ self-tagged baggage at the activation station
Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location)
Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies)
Refer customers to customer service agents when appropriate
Performing clearance and verification of documents at kiosks
Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area
Assisting unaccompanied minors with boarding, deplaning, or other transportation
Providing customers with gate information and directions
Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports)
Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement
Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Wear uniforms as required by company policy
Provide quality customer service in a professional manner in accordance with American’s guidelines
Use multiple internal resources/systems, including during customer interactions

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED or international equivalent
Must be 18 years of age or older
Read, write, fluently speak and understand the English language.
Bilingual language skills may be required in some locations
Applicable valid driver’s license as required by local authorities
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Cleaner (Pittsburgh, PA, US)

Intro

Why you'll love this job

Responsible for being a key reason why friends, family, and customers of American Airlines fly safely and on time.
There are also opportunities for job growth and advancement, training, and working with many of the industry’s most talented aviation professionals.

What you'll do

These are the essential functions of the job
This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job, absent undue hardship. Please contact Accommodations@aa.com should you wish to request an accommodation.

Technical Functions

Set up work area and gather cleaning supplies
Use appropriate equipment necessary to reach the surface to clean (e.g., ladders, step stools, stairs)
Mix cleaning compounds and solutions
Handle specialized cleaning solutions
Alert Crew Chief or supervisor of any parts of aircraft area that may be worn or show signs of corrosion
Alert Crew Chief or supervisor of any repairs that may be needed (e.g., repairs to cleaning equipment)
Maneuver oversized airplane parts to complete cleaning tasks by selecting the appropriate lifting device, if applicable
Perform Foreign Object Debris (FOD) walk
Clean equipment (e.g., cranes) that has been used to achieve work tasks
Clean own work area
Service equipment used in order to keep in working condition
Ensure forms, records, reports, and other paperwork are completed properly
Clean aircraft components/parts (e.g., engine, fan blades, gaskets) by using the cleaning process (e.g., blasting, scrubbing, buffing) that is most appropriate given the object to be removed (e.g., dirt, grease)
Clean and polish automotive and ground equipment
Clean the exterior of an aircraft (e.g., windshields) using the cleaning process that is most appropriate given the object to be removed
Clean and/or polish the interior of aircraft
Clean hangers and related facilities, such as locker rooms
Clean aircraft windshield
Wash the interior belly and nacelle areas of the aircraft
Spray wheel and flap wells with cleaning compound
Perform cabin service (e.g., arrange magazines and other passenger conveniences in aircraft)

Cleaner Work Conditions

Perform duties while positioned on the exterior of aircraft (e.g., work on the wing), sometimes from tall heights (e.g., work on the tail)
Perform work duties wearing personal protective equipment (PPE), sometimes including a respirator
Access small compartments within the aircraft (e.g., areas under floorboard)
Stand, bend, lift, pull, and push for extended periods of time
Perform duties in conditions that are dirty (e.g., dirt, dust, grime)
Perform duties that require use of personal protective equipment (e.g., wearing respirators while working around fumes and vapors)
Perform duties that require general safety awareness (e.g., when working in an area with moving vehicles)
Use non-powered equipment (e.g., brushes, abrasive pads)
Use powered cleaning equipment, such as a tank agitator, automatic parts washing machine, pressure washers, steam cleaners, and compressed air hose

What you'll do (cont.)

American Airlines General Functions

Report to position on time, as scheduled, and at assigned station or location, including varying shifts, weekends, and holidays
Perform all functions in accordance with safety procedures and policies
Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Follow instructions from supervisor or Crew Chief, as applicable
Coordinate with other employees and stakeholders in order to accomplish work tasks
Use relevant computer and electronic systems to complete work

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED.
Valid driver's license.
Ability to read, write, fluently speak and understand the English language or language native to geographical location.
Applicants must have either successfully completed two years (equivalent) of college or have received a certificate from an acceptable trade/technical school or must have twelve (12) or more months of acceptable experience in a general warehouse or similar type supply function involving receiving, shipping and binning material by parts and serial number.
Successful completion of all required qualifying tests; including hazardous material handling.
Read and write legibly to complete forms and/or acknowledge messages, as well as identify Company part numbers, invoice, bill of lading, and shipper numbers, as required.
Ability to distinguish colors.
Use simple arithmetic (Addition and subtraction of six-digit numbers)
Must have knowledge of and the ability to use basic computer skills.
Expected to meet all qualifications as designated in the Material Process Specification Manual (MPSM) and satisfactorily demonstrate qualifications by successfully completing the applicable test(s) prior to the expiration of the probationary period.
Must be willing to work outdoors in any weather conditions in accordance with Company Safety Guidelines.
Must be willing to work extra hours when there are operational needs, such as weather delays.
Ability to work rotating shifts including weekends, holidays, and days off.
Reports to work on a regular and timely basis.
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA).
Must be able to secure appropriate airport authority and/or US Customs security badges.
This job is subject to Department of Transportation (DOT) drug and alcohol testing. Your previous employers will be contacted to verify if you had any DOT drug violations and/or refusals to test for drugs or alcohol in the previous two-year period. Your DOT required urine specimen will be tested for the following substances: Cocaine, Marijuana, PCP, Amphetamines, and Opiates.
Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Material Logistics Specialist (Washington, VA, US)

Intro

Why you'll love this job

Responsible for being a key reason why friends, family, and customers of American Airlines fly safely and on time.
There are also opportunities for job growth and advancement, training, and working with many of the industry’s most talented aviation professionals.
Starting pay is $21.14 per hour.

What you'll do

These are the essential functions of the job
This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job, absent undue hardship. Please contact Accommodations@aa.com should you wish to request an accommodation.

Technical Functions

Maintain inventory within established specifications and in serviceable condition by following the appropriate procedure to exchange a broken tool, to request repairs, or to requisition additional supplies
Check items handled against requisitioning or accompanying forms to identify any apparent mishandling, discrepancy, or other error
Check tools for serviceability and expiration date
Count physical inventory, checking minimums and maximums
Identify objects by referring to parts catalogues, parts lists, location index, and company manuals
Inventory and warehouse supplies, including tools and materials
Issue items upon request to authorized personnel
Load and unload items
Pack and unpack items
Place discrepancy items into a special action holding area (SAD)
Receive and prepare parts and materials for shipment
Requisition parts and materials
Set up stock room/inventory facilities (e.g., determine proper storage methods, identification, and stock location)
Sort non-serviceable items into salvage or scrap bins according to their condition
Stock and retrieve items according to company, fire safety, and “good housekeeping” regulations and practices
Visually inspect items for defects, damage, or wear
Complete proper paperwork to loan, borrow, or buy parts from other airlines
Correct routine errors related to requisitioning and its accompanying forms
Exchange information with Inventory Records personnel
Give data on stock to Company personnel
Provide support to management in the completion of audits, as needed
Read and understand materials, such as FAA/OSHA regulations and packaging instructions for shipping out dangerous goods
Report any discrepancies to Crew Chief or supervisor
Report overdue items and shortages to Crew Chief or supervisor
Drive motor vehicles and other stores equipment
Obtain certification on and drive a forklift
Operate storage equipment (e.g., parts chaser, tricycles, and other carts) in a safe manner
Pick-up and deliver parts and materials to designated locations
Use handhelds (e.g., iPads, scanners) to confirm receipt of company materials
Use proper personal protective equipment (PPE) to perform work (e.g., harnesses or seatbelts)
Use various tools (e.g., hammer, pliers, screwdriver, drill)

MLS General Functions

Perform general housekeeping in work area
Handle hazardous materials
Sign for the quality of own work
Maintain knowledge of and work with manuals, supply/parts catalogs, electronics parts tracking systems, and other parts ordering devices
Maintain knowledge of tool Inventory and control systems, tool checkout, including shelf-life items and certification records
Maintain security clearance, driver’s license, and Security Identification Display Area (SIDA) badge

What you'll do (cont.)

American Airlines General Functions

Coordinate with other employees and stakeholders to accomplish work tasks
Receive assignments from Crew Chief or supervisor
Properly complete forms, records, reports, and other paperwork
Report to position on time, as scheduled, and at assigned station or location, including varying shifts, weekends, and holidays
Perform all functions in accordance with safety procedures and policies
Complete job-relevant trainings

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED.
Valid driver's license.
Ability to read, write, fluently speak and understand the English language or language native to geographical location.
Applicants must have either successfully completed two years (equivalent) of college or have received a certificate from an acceptable trade/technical school or must have twelve (12) or more months of acceptable experience in a general warehouse or similar type supply function involving receiving, shipping and binning material by parts and serial number.
Successful completion of all required qualifying tests; including hazardous material handling.
Read and write legibly to complete forms and/or acknowledge messages, as well as identify Company part numbers, invoice, bill of lading, and shipper numbers, as required.
Ability to distinguish colors.
Use simple arithmetic (Addition and subtraction of six-digit numbers)
Must have knowledge of and the ability to use basic computer skills.
Expected to meet all qualifications as designated in the Material Process Specification Manual (MPSM) and satisfactorily demonstrate qualifications by successfully completing the applicable test(s) prior to the expiration of the probationary period.
Must be willing to work outdoors in any weather conditions in accordance with Company Safety Guidelines.
Must be willing to work extra hours when there are operational needs, such as weather delays.
Ability to work rotating shifts including weekends, holidays, and days off.
Reports to work on a regular and timely basis.
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA).
Must be able to secure appropriate airport authority and/or US Customs security badges.
This job is subject to Department of Transportation (DOT) drug and alcohol testing. Your previous employers will be contacted to verify if you had any DOT drug violations and/or refusals to test for drugs or alcohol in the previous two-year period. Your DOT required urine specimen will be tested for the following substances: Cocaine, Marijuana, PCP, Amphetamines, and Opiates.
Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Aircraft Line Maintenance Hub (DFW Airport, TX, US)

Intro

Why you'll love this job

This job is a member of the Line Maintenance Team within the Integrated Operations Division.
Responsible for overseeing aircraft maintenance technicians in the repair and return to service of American Airlines’ aircraft. Supervisors are front line leaders of people in the safe, compliant and timely return to service our aircraft. They do this by effectively managing the workload, resources, and work relationships of both internal customers & support groups and external regulatory authorities & vendors.

What you'll do

Guides and directs terminal and/or hangar aircraft maintenance through crew chiefs and leads
Oversees the implementation of the organization's plans, processes, policies, and procedures
Ensures crews are efficiently utilized to accomplish the operation’s workload
Meets company objectives in accordance with company policies and procedures
Responsible for timely and comprehensive communication flow to the workforce
Maintains effective work relationships with airport management, FAA, TSA, other government agencies, suppliers, and similar groups
Collaborates with other supervisors to accomplish directives and objectives
Identifies and takings steps to correct unsatisfactory results
Identifies training and development needs of AMTs within span of control
Provides effective feedback for crew chief and lead coaching/development
Effectively works with union leadership and workforce

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
3 to 4 years of aircraft maintenance experience
FAA Airframe & Powerplant Certificate
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

Associates or Bachelor’s degree in business or technical field or equivalent work experience
2 years of a successful track record of management in maintenance and/or production environments
3 years hands-on experience in the repair or manufacture of large transport category aircraft

Skills, Licenses & Certifications

Knowledge of functional area
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to supervise management, non-management and contract labor work groups
Ability to concurrently handle multiple responsibilities
Strong interpersonal and PC skills
Ability to concurrently supervise multiple areas of responsibility

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Principal Engineer, IT Software (DFW Airport, TX, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
The Software domain refers to the area within Information Technology that focuses on the development, deployment, management, and maintenance of software applications that support business processes and user needs. This includes development, application lifecycle management, requirement analysis, QA, security & compliance, and maintaining the applications and infrastructure.

What you'll do

Writes, tests, and documents technical work products (e.g., code, scripts, processes) according to organizational standards and practices
Solves technical problems and builds components/libraries with far-ranging impact
Delivers high quality work and coaches more junior engineers on technical craftsmanship
Conducts root cause analysis to identify systemic problems and defines and leads execution of action items to address
Designs thoughtfully integrated systems that model organizational best practices, allowing disparate teams across product domains to deliver value with speed, scale, and reliability
Oversees the management of technical debt in existing systems and drives opportunities to eliminate within ongoing implementations
Consistently anticipates scaling, latency, and durability challenges and guides teams in implementation of mitigating strategies
Partners with the security organization to incorporate security conscious practices early in the lifecycle of new systems
Thoughtfully evaluates technical risks and guides toward practical prevention strategies
Consistently reflects on squad delivery practices throughout their span of of influence, recommends improvements to leadership and drives their implementation
Maintains a focus on removing the duplication of effort across teams and proactively identifies opportunities for reuse within their span of influence
Thoughtfully measures and assesses team and identifies areas of development for individuals
Explores emerging technologies, leads development of prototypes with little or no guidance and incorporates into architectural solutions where appropriate

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
9+ years of experience designing, developing, and implementing large-scale solutions in production environments

Preferred Qualifications – Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
Airline Industry experience

Skills, Licenses, and Certifications

Proficiency with the following technologies:

- Programming Languages: Java, Python, C#, Javascript/Typescript
- Frameworks: Spring/SpringBoot, FastAPI
- Front End Technologies: Angular/React
- Deployment Technologies: Kubernetes, Docker
- Source Control: GitHub, Azure DevOps
- CICD: GitHub Actions, Azure DevOps
- Data management: PostgreSQL, MongoDB, Redis
- Integration/APIs Technologies: Kafka, REST, GraphQL
- Cloud Providers such as Azure and AWS
- Test Automation: Selenium, TestNG, Postman, SonarQube, Cypress, JUnit/NUnit/PyTest, Cucumber, Playwright, Wiremock/Mockito/Moq

Ability to optimize solutions for performance, resiliency and reliability while maintaining an eye toward simplicity
Ability to concisely convey ideas verbally, in writing, in code, and in diagrams
Ability to optimize system designs spanning multiple teams to allow small, safe, incremental releases
Ability to work through others by cooperatively sharing responsibilities
Ability to combines deep knowledge of a product domain with awareness of advancing technology to introduce solutions that propel the technical capability of the organization forward.
Proficiency in object-oriented design techniques and principles
Proficiency in Agile methodologies, such as SCRUM
Proficiency in DevOps Toolchain methodologies, including Continuous Integration and Continuous Deployment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Manager, Aircraft Base Maintenance (DFW Airport, TX, US)

Intro

Why you'll love this job

This job is a member of the Base Maintenance Team within the Integrated Operations Division.
Responsible for oversight of 3rd party heavy maintenance providers and leading the activites of the on-site team of AA employees in such a manner as to assure continuing safety, compliance, dependability, reliability and financial performance, with fair and harmonious relationships with the vendor management team and their employees, internal customers, FAA, and all non-AA business contacts.

What you'll do

Oversees the daily Production requirements of AA projects at vendor facilities
Coaches and develops their team by providing feedback on performance and accountability
Builds, maintains, and strengthens relationships with their vendor and across all groups inside Technical Operations while looking for ways to remove barriers
Ensures the maintenance provider and AA on-site team members (Tech Reps, QC Reps, Materials Reps, and Engineers) are following procedures in order to ensure schedules are being met with strict adherence to the highest standards of quality, safety and compliance
Responsible for control of budgets and cost standards
Ensures that AA team members skills are utilized to the highest degree possible; leads coordination with Maintenance Training to ensure on-going enhancement of staff and skill set
Provides Supervisors regular feedback on their performance and develops the management team to create a strong leadership pipeline
Conducts regular meetings with Business Reviews to ensure best possible communication, identification, and resolution of action items
Monitors the application of the maintenance provider’s manpower requirements to ensure consistency with program scheduling and priorities
Monitor work flow progress and coordinate with HMP to make sure that appropriate resources are being used to keep aircraft on track for timely redelivery
Ensures team members know, understand and are engaged with monitoring and reporting critical Metrics and key performance indicators
Monitor, coordinate and approve package add-ons to make sure that the HMP can maintain schedule
Reviews heavy check invoices and disputes inaccurate charges prior to approval

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Business, Aeronautics or related field or equivalent experience/training
3 years experience leading other supervisory management personnel
Experience in positions requiring budget understanding, resource forecasting and management and workload planning in maintenance environments
5 years Aircraft Maintenance Operations or compliance equivalent experience
Experience managing, supervising and/or leading workgroups

Preferred Qualifications- Education & Prior Job Experience

3 years leadership experience
Lean, Continuous Improvement or Six Sigma experience

Skills, Licenses & Certifications

A&P License
Excellent understanding of airline/technical operations
Knowledge of auditrequirements
Knowledge of labor reporting and crew utilization
Strong interpersonal and PC skills
Ability to concurrently manage multiple areas of responsibility
Excellent analytical, organization and planning skills
Must pass a background reference check and criminal fingerprint check
Strong process analysis/development skills
Knowledge of the GPM and SPPM
Some travel may be required

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Member Services Representative, AACU Branch Operations (Raleigh/Durham, NC, US)

Intro

Why you'll love this job

This job is within the American Airlines Credit Union. The role is responsible for building positive relationships with American Airlines Credit Union members, which is key in understanding member needs and recommending appropriate products and services to fulfill those needs.

What you'll do

Open new accounts, sell and process Credit Union services for new and existing members
Post deposits and process loan payments
Process various monetary transactions and maintain account information
Perform Notary Services as required
Create and promote positive name recognition for the Credit Union
Work with branch/department managers and leverage cross-selling opportunities
Research member inquiries and provide solutions as required in a timely manner
Maintain awareness of all branch functions and duties to provide proper support and coverage at all times
Implement and enforce internal control and security measures in accordance with Credit Union policies and government regulations
Foster a culture that promotes teamwork, service excellence and relationship building within the covered branches and overall organization
Perform loan interviews, processing and disbursement activities, as assigned by manager
May work a rotating Saturday schedule depending on job location
Perform other duties as assigned
The selected individual will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED
Must be able to work in-person at assigned branch location
Must have cash handling, sales, or a combination of customer service and financial institution experience within the last twelve months
Job level to be determined by the candidate's skills, qualifications and relevant consumer loan processing or underwrriting experience

Preferred Qualifications- Education & Prior Job Experience

College degree in business, finance, or related area, or equivalent financial services experience, or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions
Previous banking or Credit Union experience
Previous experience in a service-culture environment

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Ability to exercise excellent member service skills
Ability to perform in a service-culture environment with a desire to cross sell Credit Union products and services
Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
Ability to interact professionally with all employees and members
Ability to speak, read, and write in English is required; Spanish is a plus
Ability to work independently and with minimal supervision
Ability to perform basic math calculations and analyze data
Ability to self-motivate with strong organization skills and capacity for attention to detail
Ability to effectively prioritize work and meet deadlines
Ability to sit and/or stand for extended periods of time
Ability to work varying schedules, including evenings and weekends
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Aviation Maintenance Technician (Philadelphia, PA, US)

Intro

Why you'll love this job

Responsible for being a key reason why friends, family, and customers of American Airlines fly safely and on time.
There are also opportunities for job growth and advancement, training, and working with many of the industry’s most talented aviation professionals.

What you'll do

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job, absent undue hardship. Please contact Accommodations@aa.com should you wish to request an accommodation.

Technical Functions

Service aircraft, including but not limited to, mechanical work involved in the dismantling, disassembly, overhauling, repairing, fabricating, assembling, welding, checking, repairing, replacing, testing, adjusting, installing, and erecting all parts of airplanes required to maintain airworthiness of aircraft and their components
Conduct scheduled maintenance inspections
Certify for the quality of own workmanship (i.e., that it is in accordance with the proper maintenance manuals and references)
Connect/remove ground power and ground start units
Push out/tow aircraft and perform guideman functions

AMT Work Conditions – General Functions

Perform inspections in extreme environmental conditions, including extreme heat (over 100° Fahrenheit), extreme cold (below 32° Fahrenheit), rain, sleet, wind, and snow
Perform duties that require general safety awareness (e.g., when working in an area with moving vehicles)
Perform duties that require use of personal protective equipment (e.g., wearing fall protection while working at heights, wearing respirators while working around fumes and vapors)
Perform duties in conditions that are dirty (e.g., dirt, dust, grime)
Perform work in confined, tight, or awkward spaces

AMT General Functions

Sign mechanical flight releases and/or airworthiness releases
Maintain knowledge of and use manuals, supply/parts catalogs, minimum equipment lists, and general maintenance manuals
Ensure forms, records, reports, and other work-related paperwork are completed properly
Perform Foreign Object Debris (FOD) walks
Clean work area
Request parts

American Airlines General Functions

Report to position on time, as scheduled, and at assigned station or location, including varying shifts, weekends, and holidays
Perform all functions in accordance with safety procedures and policies
Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Receive assignments and follow instructions from supervisor or Crew Chief, as applicable
Coordinate with other employees and stakeholders in order to accomplish work tasks
Wear uniforms as required by company policy
Use relevant electronic systems to complete work

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

High School diploma or GED
Valid driver's license
Ability to read, write, fluently speak and understand the English language or language native to geographical location.
Airframe and Power Plant License required.
Must be willing to work outdoors in any weather conditions in accordance with Company Safety Guidelines.
Must be willing to work extra hours when there are operational needs, such as weather delays.
Ability to work rotating shifts including weekends, holidays, and days off.
Reports to work on a regular and timely basis.
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA).
Must be able to secure appropriate airport authority and/or US Customs security badges.
This job is subject to the Department of Transportation (DOT) drug and alcohol testing. Your previous employers will be contacted to verify if you had any DOT drug violations and/or refusals to test for drugs or alcohol in the previous two-year period. Your DOT required urine specimen will be tested for the following substances: Cocaine, Marijuana, PCP, Amphetamines, and Opiates.
Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Aircraft Line Maintenance Hub (Philadelphia, PA, US)

Intro

Why you'll love this job

This job is a member of the Line Maintenance Team within the Integrated Operations Division.
Responsible for overseeing aircraft maintenance technicians in the repair and return to service of American Airlines’ aircraft. Supervisors are front line leaders of people in the safe, compliant and timely return to service our aircraft. They do this by effectively managing the workload, resources, and work relationships of both internal customers & support groups and external regulatory authorities & vendors.

What you'll do

Guides and directs terminal and/or hangar aircraft maintenance through crew chiefs and leads
Oversees the implementation of the organization's plans, processes, policies, and procedures
Ensures crews are efficiently utilized to accomplish the operation’s workload
Meets company objectives in accordance with company policies and procedures
Responsible for timely and comprehensive communication flow to the workforce
Maintains effective work relationships with airport management, FAA, TSA, other government agencies, suppliers, and similar groups
Collaborates with other supervisors to accomplish directives and objectives
Identifies and takings steps to correct unsatisfactory results
Identifies training and development needs of AMTs within span of control
Provides effective feedback for crew chief and lead coaching/development
Effectively works with union leadership and workforce

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
3 to 4 years of aircraft maintenance experience
FAA Airframe & Powerplant Certificate
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

Associates or Bachelor’s degree in business or technical field or equivalent work experience
2 years of a successful track record of management in maintenance and/or production environments
3 years hands-on experience in the repair or manufacture of large transport category aircraft

Skills, Licenses & Certifications

Knowledge of functional area
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to supervise management, non-management and contract labor work groups
Ability to concurrently handle multiple responsibilities
Strong interpersonal and PC skills
Ability to concurrently supervise multiple areas of responsibility

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Specialist, Safety Operations Partner (Philadelphia, PA, US)

Intro

Why you'll love this job

The Investigations team will have a presence in the operation. The Investigator will provide serve as a liaison with the larger Safety organization for other safety needs.
Partner with and support operating departments who have responsibility over the quality of employee health and ground safety compliance within assigned location, support and guide implementation of safety initiatives focused on safety and compliance within the Airport and Tech Ops operation.
The Sr. Specialist, Safety Business Partner interacts with frontline and leadership operational personnel, union safety representatives, senior managers, executive leadership, and department heads within the assigned location.

What you'll do

Ensure your presence in the operation as a trusted business partner in Safety.
Partner with operating departments on the implementation of policies, procedures and programs designed to elicit compliance with corporate and governmental safety standards and regulations.
Provide leadership, guidance, support, training, communications, and other resources to achieve departmental and corporate goals related to ground and employee safety.
Partners with other departments as well as union representatives to address safety concerns and establish processes that result in the continuous improvement of safety.
Advises company representatives and executive management of the status of significant safety issues
Conduct learning investigations for accidents, incidents, instances of non-compliances and near-misses, and provide insights into the root causes and contributing factors, as well as recommendations to prevent re-occurrence.
Act as a trusted partner who is skilled in interviewing to encourage team members to be forthcoming about what happened and why and to partner in solutions and improvements.
Prepares consolidated reports when required by company management, the FAA, and/or interested parties.
Ensures investigation reports are meaningful, technically sound, action orientated and are completed in a timely manner.
Collaborate with Operational Leaders using investigation results to highlight areas of safety concern within the work environment.
Develop and present high impact presentations for leadership.
Performs any additional duties and responsibilities, as assigned, in order to achieve departmental and company safety objectives.
Travel required – occasionally (up to 50% of the time for Regional SBP Roles)

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelors degree in Safety, engineering, aviation, or equivalent work experience/training
3 years’ experience in the airline industry with at least 2 years safety program management

Preferred Qualifications- Education & Prior Job Experience

Extensive knowledge of applicable regulations and company policies and procedures
Experience interfacing with FAA, government agencies, labor and inter-department communications
Aircraft accident and employee injury investigation training and experience
Aircraft maintenance experience

Skills, Licenses & Certifications

Excellent verbal and written communication skills, with ability to effectively interact with all levels of employees
A&P license or related experience
Excellent interpersonal communication skills along with an ability to work well with others in a collaborative setting
Ability to work effectively with all levels within the organization as well as outside agencies and organization
Ability to maintain confidentiality of proprietary and sensitive information
Well-organized and able to prioritize tasks and manage crisis situations
Must possess decision-making abilities, organizational skills, and ability to handle multiple projects simultaneously
Knowledge of Microsoft Office to include the use of common database, presentation and word processing software
Must fulfill a criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must hold a valid passport and be able to travel internationally on demand
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Bilingual Customer Service Agent Part Time - Portuguese Speaker Required (Miami, FL, US)

Intro

Why you'll love this job

The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $20.64 per hour.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.
Issue, reissue and refund passenger tickets
Book, ticket and confirm flight reservations
Rebook passengers on oversold flights and during irregular operations
Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades
Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh
Perform passenger boarding, including ticket lift and/or boarding pass lift/verification
Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria
Operate jetways/bridges for purposes of boarding and deplaning passengers
Make boarding and departure gate announcements
Deliver domestic/international flight documents
Perform passenger service flight close-out procedures
Accept, check and tag passengers’ baggage at resolution centers, full-service ticket counters, and first class ticket counters
Maintain timeline of flight boarding process
Perform customer service on the job training
Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations
Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters
Queue lines at ticket counter kiosks and ticket counters
Clear/verify international documents at kiosk in the ticket counter area and activation stations
Accept and activate passengers’ self-tagged bags at activation stations
Assist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors
Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts
Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements.
Respond and assist during security and/or emergency situations
Provide connecting passengers with gate information
Provide quality customer service in a professional manner and in accordance with American’s guidelines.
Adhere to company policies, procedures, and performance standards.
Complete job-relevant trainings
Adhere to government regulations (e.g. DOT, FAA, TSA)
Use multiple internal resources/systems including during customer interactions
Wear uniforms as required by company policy

* Reasonable accommodations may be made for qualifying individuals with disabilities.

Depending on your airport size, you may also do the following:

Perform Passenger Operation Control functions including air to ground communication as well as Tower functions Assist international passengers through customs/immigration, including baggage recheck Deliver boarding passes, international flight documents and customs/immigration forms

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED or international equivalent
Bilingual language skills required in some locations
Applicable valid driver’s license as required by local authorities
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Facilities Maintenance Operations (Miami, FL, US)

Intro

Why you'll love this job

This job is a member of the Facilities Maintenance Operations Team within the Integrated Operations Division.
Responsible for Plant Maintenance operations in American Airlines' largest HUB where maintenance work is conducted in-house or contracted to a vendor. Directly oversee facilities maintenance operations and direct organized labor. Direct and manage the contract vendors with Tech Ops maintenance management team to ensure facilities-related work is maintained per company standards and the Facilities Maintenance Manual.

What you'll do

Assists Management in evaluating Plant Maintenance employees and vendors for qualifications, experience levels, facilities, parts support and overall ability to comply with Facility maintenance department programs and procedures
Makes technical recommendations regarding facilities/ (GSE) department, review contracts and vendor quotes for accuracy and correct job scope
Initiates and manages repair work orders for time and material vendors as per the outlined procedures
Reviews vendor invoices for correct labor and material charges
Informs Station Management of Facilities abuse related damage and accident repair cost
Assists local station management, personnel and vendors with part procurement and technical expertise to expedite repairs
Works with station personnel and vendors for product improvement and equipment upgrades. Provide vendors with direction to enhance the operation and improve cost efficiencies
Performs Facilities, station, and vendor audits to ensure compliance with all Facilities Maintenance policies, procedures and standards
Completes other duties as assigned by management
Some travel may be required
Must pass a background reference check and criminal fingerprint check
Must pass a background for SIDA badge, if applicable

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
1 year leadership experience supervising production operation in an area related to heavy/shop maintenance
Experience supervising / leading represented workgroups
Knowledge of HVAC and industrial mechanical systems

Preferred Qualifications- Education & Prior Job Experience

Strong working knowledge of the General Procedure Manual and Safety Policy Procedure Manual
Knowledge of airport facilities maintenance and general repairs
Knowledge of Airport Baggage Sortation system
Knowledge of labor reporting and crew utilization
Strong interpersonal and PC skills

Skills, Licenses & Certifications

Electrical or HVAC certification
Ability to manage multiple areas of responsibility
Excellent analytical, organization and planning skills
Ability to assign work to designated workers
Knowledge of Microsoft Office
Understanding of airline/technical operations
Ability to multi-task
Ability to change direction when needed

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Customer Operations (Miami, FL, US)

Intro

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Airports Team within the Customer Experience Division

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Manage escalated service issues and be visible to your team members when problems arise
Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.
Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision-making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Valid driver's license
Ability to qualify for (SIDA) badge
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Aircraft Base Maintenance (Charlotte, NC, US)

Intro

Why you'll love this job

This job is a member of the Base Maintenance Team within the Integrated Operations Division.
Responsible for supervising a team of Crew Chiefs and mechanics as a key member of the dynamic and fast-paced American Airlines Maintenance organization.

What you'll do

Leads by example, coaches our team members to success and builds trustworthy relationships
Manages the daily Production requirements through subordinates
Ensures team members are following procedures in order to ensure maximum efficiency, compliance and safety
Leads staff to ensure team member's skills are utilized to the highest degree possible; leads coordination with Maintenance Training to ensure on-going enhancement of staff and skill set
Conducts regular meetings with Business Reviews and Boardwalks to ensure best possible communication, identification, and resolution of action items
Monitors the coordination of maintenance manpower requirements overtime and consistency with program scheduling and priorities
Maintains effective communication between Maintenance, Engineering, Facilities Maintenance and other Supply Chain groups
Ensures team members know, understand and are engaged in achieving critical Metrics and key performance indicators
Executes manpower deployment and shift production requirements

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School Diploma or GED equivalency
3 years of aircraft maintenance experience
FAA Airframe & Powerplant Certificate
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

1 year leadership experience supervising production operation in an area related to heavy/shop maintenance
Experience supervising and/or leading workgroups

Skills, Licenses & Certifications

A&P License
Strong working knowledge of the GPM and SPPM
Understanding of Airline/Technical operations
Knowledge of audit requirements
Knowledge of labor reporting and crew utilization
Strong interpersonal and PC skills
Ability to concurrently manage multiple areas of responsibility.
Excellent analytical, organization and planning skills
Must pass a background reference check and criminal fingerprint check
Ability to work effectively with all levels of team members

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Plant Maintenance Mechanic - Facilities (Chicago, IL, US)

Intro

Why you'll love this job

Responsible for being a key reason why friends, family, and customers of American Airlines fly safely and on time.
There are also opportunities for job growth and advancement, training, and working with many of the industry’s most talented aviation professionals.
Starting pay is $39.59 per hour.

What you'll do

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job, absent undue hardship. Please contact Accommodations@aa.com should you wish to request an accommodation.

Technical Functions

Troubleshoot, disassemble, clean, check, repair, rework, replace, fabricate, assemble, install, and adjust any building component, plant equipment, automotive and ground equipment, machinery, accessories, and parts
Execute assignments requiring plumbing skills
Execute assignments requiring millwright skills
Weld materials
Perform general building maintenance and construction work
Maintain locks and keys for facility (doors, desks, gates) and other airport locations, including digital security access doors and gates

GSE / Facilities General Functions

Assist in storage, removal, and clean-up of hazardous waste
Ensure forms, records, reports, and other work-related paperwork are completed properly
Request parts
Clean work area after each shift in preparation for the next crew
Perform Foreign Object Debris (FOD) walks
Coordinate with vendors regarding technical questions
Explain work procedures to other personnel
Escort vendors throughout airport property

American Airlines General Functions

Report to position on time, as scheduled, and at assigned station or location, including varying shifts, weekends, and holidays
Perform all functions in accordance with safety procedures and policies
Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Follow instructions from supervisor or Crew Chief, as applicable
Coordinate with other employees, vendors, and stakeholders to accomplish work tasks
Perform duties that require general safety awareness (e.g., when working in an area with moving vehicles)
Wear uniforms and work shoes as required by company policy
Use relevant electronic systems to complete work

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

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Preferred Qualifications- Education & Prior Job Experience

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Skills, Licenses & Certifications

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What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Plant/Ground Service Equipment Line Maintenance (San Francisco, CA, US)

Intro

Why you'll love this job

This job is a member of the Plant Maintenance Team within the Integrated Operations Division.
Responsible for leading a team of crew chiefs and mechanics and the daily GSE Maintenance Operations in their stations. Production Supervisors are part of a joiny leadership team committed to the development and support of each team member. Additionally, the supervisor will interact with identified union leaders to resolve work group matters.
The salary range for this position is $98,000 to $141,000

What you'll do

Overees and lead the Ground Support Equipment maintenance workload, resources, and activities for GSE workgroups at all GSE shop locations in the station
Administers and coordinates the activities of their assigned work group(s) in support of policies, goals, and objectives established by the GSE station, Manager, Senior Manager, Director, or Managing Director
Assures continuing safety, compliance, dependability, and reliability
Assures harmonious working relationships with union workforce and understanding/application of union contractual language
Prioritizes and administers inspections and maintenance programs, recommending any revisions needed to provide mechanical performance and reliability of ground equipment
Understands and applies all standards, policies, and procedures for Company ground equipment
Ensures technical documentation are complied with on Company ground equipment
Performs any additional duties and responsibilities as assigned in order to achieve department and Company objectives
Assists with Materials/Parts
Assists in GSE parts lookup, sourcing options, parts quality review, inspection, and component warranty coordination
Reorders and stocks of bulk hardware, tire and wheel, oil and lubricants local stock in support of fleet service/maintenance
Handles daily reviews of assets out of service awaiting parts
Coordinates options with Materials to minimize lead times/asset down time
Performs reviews and approvals of vendor invoices and makes recommendations and challenges as required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
1-2 years' experience supervising and/or directing work groups
Mechanical experience

Preferred Qualifications- Education & Prior Job Experience

1-2 years' experience supervising and/or directing work groups, preferably in a union environment
ASE (Automotive Service Excellence) certifications a plus
Ground Support Equipment (GSE) mechanical experience preferred

Skills, Licenses & Certifications

Must be able to train, guide, and motivate employees
Above average interpersonal skills
Ability to handle multiple projects concurrently
Working knowledge of PC's; proficiency in software applications including Word, Excel, Outlook, and Fleet Focus
Must fulfill FAA criminal background checks to qualify for unescorted access privleges to airport security idenitification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Team Lead, Studio Production (Fort Worth, TX, US)

Intro

Why you'll love this job

The Team Lead, Studio Productions supports the day-to-day execution of the in-house studio by providing hands‑on production leadership and coordination across multiple projects. This role works closely with cross‑functional partners to guide content from concept through delivery, ensuring creative output aligns with brand, messaging, and quality standards. The Team Lead helps maintain efficient workflows while contributing creative input and supporting time‑sensitive production needs.

What you'll do

• Support the day-to-day execution of the in-house studio, ensuring projects are delivered efficiently and aligned with brand standards.
• Provide hands-on creative and technical support to produce high-quality visual content that meets communication objectives.
• Serve as a working lead on studio projects, collaborating closely with producers, editors, and technical specialists to keep work on track.
• Partner with Communications, Marketing, Operations, Safety, and Training stakeholders at the project level to understand requirements and deliver aligned creative solutions.
• Coordinate production activities across the full lifecycle, from concept development through filming, editing, and final delivery.
• Contribute during time-sensitive or high-visibility projects, supporting rapid-response production needs with accuracy and attention to detail.
• Help maintain studio workflows, production schedules, and resource coordination across multiple concurrent projects.
• Contribute ideas to improve studio processes, tools, and workflows, escalating recommendations as appropriate.
• Support adherence to quality standards and best practices related to production, file management, security, and digital asset organization.
• Provide day-to-day guidance and collaboration support to peers, helping foster consistency and accountability.
• Support executives, spokespeople, or subject matter experts during recordings to ensure readiness, clarity, and alignment with messaging.
• Ensure all content and production activities comply with brand standards, regulatory requirements, confidentiality expectations, and safety practices.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in film, media production, communications, design, or a related field, or equivalent professional experience.
• 4+ years of experience in a studio, production, or creative environment.

Preferred Qualifications- Education & Prior Job Experience

• Experience in an in-house corporate studio or agency environment.
• Familiarity with enterprise brand standards and visual identity guidelines.
• Experience informally guiding or supporting peers on project work.
• Exposure to a variety of content formats, including video, photography, and digital media.
• Experience supporting communications in a large, complex organization.
• Experience leading others, both in-house and contractors

Skills, Licenses & Certifications

• Studio production coordination
• Creative project support and execution
• Visual storytelling and brand alignment
• Cross-functional collaboration
• Time, workflow, and resource management
• Familiarity with Adobe Creative Suite or similar production tools
• Strong written and verbal communication skills
• Experience supporting end-to-end production workflows from concept through final delivery

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Crew Coordinator (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Crew Scheduling Team within the Integrated Operations Division.
Responsible for monitoring daily operation of American Airlines Crew Tracking Department, as well as a liaison between additional departments within Crew Scheduling and Dispatch.

What you'll do

Provides support and direction to our FSMs, APA and APFA
Coordinates and communicates changes and solves crew legalities and issues during regular and irregular operations
Works in creating open sequence pairings for maintenance ferries, extra sections, rescue missions, charter operation, critical ops, TUL flying
Interprets and executes knowledge of working agreements for APA, APFA and FARS
Works directly with Crew Scheduling Management, Crew Tracking, Pilot Scheduling and Flight Attendant Scheduling, Dispatchers, IOC sector and equipment manager along with other external department
Provides frontline guidance and coaching to the tracking staff
Delegates work assignments as necessary
Ability to work overtime as required, sometimes with little or no advance notice

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
1 year Crew Scheduling, Crew Tracking, Sabre/FOS, Ascent, Outlook experience

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Knowledge of APA/APFA contracts and FARs
Ability to exercise sound judgment in making decisions based on information gathered/reviewed
Ability to be flexible and capable of adapting to constant change
Ability to work with all levels of management and union groups
Ability to review policies/procedures and recommend changes
Capable of reviewing work product of assigned area(s) and recommending changes to improve productivity and efficiency
Ability to prepare written and verbal turnovers
Ability to learn computer systems and applications and apply knowledge
Ability to prioritize tasks
Ability to handle multiple tasks concurrently
Ability to work well under pressure and deadlines
Ability to work with minimal supervision
Ability to manually complete duties in the event of computer or system outages
Ability to memorize computer entry codes and city codes
Ability to understand the 24-hour clock and worldwide time zones in daily conversations with crew members
Must be able to read, understand and comprehend the flight attendant or pilot labor agreements
Assist with on the job training for incoming new hires as required
Successful candidates would be required to complete a one year commitment within Crew Scheduling
Ability to work all shifts including holidays and weekends in a 24/7/365 operation
Ability to interact effectively and coordinate/delegate work assignments within the group
Ability to maintain quality service by establishing and enforcing organization standards
Ability to recognize and provide direction to our teams

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Specialist, Aircraft Records - Operations (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Aircraft Configuration Management Team within the Integrated Operations Division.
Responsible for active aircraft, engine, APU, landing gear, and component configuration and maintenance status of tracked parts and tasks in Tech Ops maintenance systems, in accordance with company policy and department procedures, for planning, scheduling and accomplishment that satisfy FAA and OEM requirements for airworthiness of aircraft and related systems for major airline

What you'll do

Processes and reviews maintenance transaction and documentation to ensure accuracy and completeness in the Tech Ops maintenance systems (SCEPTRE & System Time Control) and AirVault document application for active aircraft
Manages part and task related configuration of active aircraft and generate internal instructions for ongoing maintenance items in SCEPTRE, including new aircraft deliveries and modifications
Implements SCEPTRE controls and procedures on active aircraft requested by Engineering, Maintenance Programs and Maintenance Control departments to satisfy OEM and FAA requirements
Maintains the daily maintenance tracking of active major aircraft assemblies (engines, APUs, landing gear, thrust reversers) for shop maintenance, part changes, and maintenance tasks including lease units
Verifies accuracy of key information completed by Aircraft Maintenance Technicians as part of regulatory or safety related tasks in Tech Ops maintenance systems on active aircraft
Corrects discrepancies by exercising problem solving skills to ensure Tech Ops maintenance systems reflect actual configuration and maintenance/inspection status of active aircraft, engine, APU, landing gear assemblies and components
Manages replacement of FAA Airworthiness Certificates and Aircraft registrations on active aircraft
Maintains Emergency Locator Transmitters (ELT) registrations on National Oceanic and Atmospheric Administration (NOAA) for active aircraft
Collaborates with Tech Ops partner departments on projects and initiatives including Maintenance Programs, Engineering, Maintenance Planning, Quality Assurance, and Line and Base Maintenance stations or internal shops
Engages suppliers and vendors as required for part maintenance discrepancies and documentation to ensure proof of compliance with maintenance or modification activity on active aircraft components
Available to be on call 24/7 for some occasional duties or assignments
Available for weekend duty or night shift coverage in some roles

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School Diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Associates degree or higher education in technical or aviation related field
3 years relevant experience
5 years of relevant experience with airlines in lieu or associates degree preferred
Experience with other aircraft maintenance systems such as SAP, MXI, Trax, Maintenix, FlightDocs, Traxxall
Aircraft maintenance records experience at a major airline
Lean Office or Lean Manufacturing training
Six Sigma certification or training

Skills, Licenses & Certifications

Computer literate and proficient in use of Microsoft Office products
Ability to manage multiple duties, priorities, and special assignments on a daily basis, corresponding with operational needs
Capacity to cross-train on multiple departmental duties
Capability to succeed in a fast-paced work environment and maintain precision under deadlines
Aptitude to operate independently in self-directed fashion
Willingness to collaborate with others on direct team and partner organizations
Effective time management and organization skills
Strong critical thinking and analytical skills
Enthusiasm for accuracy
Self-directed work ethic with initiative
Outstanding written and verbal communication skills
High level of attention to detail
Collaborative and caring attitude
Willingness to improve processes or procedures

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Specialist/Sr Specialist, Compliance (Fort Worth, TX, US)

Intro

Why you'll love this job

This position is a member of the Regulatory Standards team within the Tech Ops Division.
The role will manage regulatory requirements from the date of issue until its completion.

What you'll do

Ability to effectively communicate both verbally and written with all levels within the organization
Ensure FAA correspondence meets established standards
Ability to effectively manage regulatory requirements through team meetings to meet internal and FAA requirements
Liaison with the FAA, or other regulatory agencies, to manage correspondence
Provides subject matter expertise on regulatory issues for internal departments
Ability to effectively communicate both verbally and written with all levels within the organization
Participate in various working group(s), Data Analysis Groups (DAG), and Operational Standards Board (OSB) meetings

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Undergraduate degree in related field or equivalent experience and/or training
3 years of related experience
Equivalent experience and/or training in just culture principles, root cause investigations and Safety Management System (SMS)
Broad airline operational and/or airworthiness experience/knowledge
Extensive knowledge of Federal Aviation Administration (FAA) regulations

Preferred Qualifications- Education & Prior Job Experience

Advanced degree preferred in related field or equivalent experience / training
Strong attention to detail with ability to make connections across functional areas, and understand dependencies and implications
Strong leadership and organizational skills with the ability to multi-task and work independently, complete projects on time, perform under pressure and respond to changing priorities

Skills, Licenses & Certifications

Ability to work in a team environment
Must work will with deadlines
Excellent analytical skills, with the ability to prepare reports based on data analysis
Ability to interact with various levels of management and regulatory agencies
Effective organization and planning skills
Excellent interpersonal and written skills
Proficient with Microsoft Office software (Outlook, Word, PowerPoint, and Excel)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Engineer/Sr Engineer, Operations Engineering (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Integrated Operation Team within the Integrated Operations Division.
This job provides Flight Operations support in the areas of performance data and publications, weight and balance, route and payload studies and performance data automation.

What you'll do

Analyzes airport runway information required to create takeoff performance data
Creates and analyzes Engine-Inoperative Special Turn Procedures for airport runways requiring special departure considerations; coordinate with appropriate Flight Operations personnel to ensure the viability of proposed procedures
Analyzes mission capabilities for specific city pairs
Performs weight & balance analysis and maintains aircraft weight records as required
Creates and loads data required for use of dispatch systems and other support systems
Creates data required for the Flight Manual (FM) and Performance Handbook (PH)
Responds to queries by pilots, dispatchers, load agents and operations planning personnel as required
Responsible for handling aircraft engineering and analysis efforts for operations groups and participating in departmental technology projects
Provides technical support duties for a fleet of aircraft and will act as business unit coordinator for applications development
Monitors aircraft performance and related databases, data mining & analysis, developing business case for technology projects, identifying customer requirements, sourcing testing and quality assurance tools, and documentation
Audits performance data, defines new business processes, use of standard industry analysis techniques such as engineering analysis, data modeling, workflow analysis, and functional decomposition analysis

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's Degree in Engineering
Knowledge of jet aircraft performance, navigation and/or weight and balance

Preferred Qualifications- Education & Prior Job Experience

Masters degree in Engineering
5+ years of experience in aircraft performance or weight & balance engineering
Experience with Airbus and Boeing performance programs
Experience with database and programming software
Proficient with Microsoft Office Software and knowledge of FORTRAN, Visual Basic, C#, SQL, .NET, SAS, Java, Excel, Word, PowerPoint and XML/HTM

Skills, Licenses & Certifications

Ability to effectively communicate operational topics to other employees as well as with manufacturing representatives
Ability to manage multiple projects simultaneously, shift priorities, and meet deadlines in a fast-paced, dynamic work environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Care Manager, Global Reservations (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Global Reservations Team within the Customer Experience Division.
Responsible for the management of a team of customer service representatives in a contact center environment dedicated to assisting customers in a manner that maximizes revenue and delivers outstanding service.
This is an office‑based role within a 24/7 operation and may require shift work.

What you'll do

Inspires, coached and develops employees to excel in achieving key contact center performance goals, including customer satisfaction, call quality and productivity
Resolves customer service and operational problems
Evaluates individual and team performance through quality control measurements including call observations, complaints, compliments and customer experience feedback
Analyzes individual and team performance data from various sources to identify training needs and development opportunities
Performs regular evaluations and annual performance reviews to provide appropriate, constructive feedback to ensure standards are met
Facilitates employee development by coaching techniques and performance plans to improve overall operational efficiency
Develops and mentors team members for growth within the organization
Provides guidance, counseling, training, coaching and administer corrective action
Conducts formal annual goal-setting and customer service representative development plans
Provides recommendations and implements methods to increase revenue, reduce cost and improve customer service
Provides timely feedback related to customer service, sales or specialty issues
Partners with leaders throughout the organization and Customer Planning to develop effective communication channels
Works closely with internal departments such as Training, Marketing, and Operations to roll out new initiatives, programs, products, systems, automation enhancements, sales techniques, brand, destinations, etc
Works closely with Human Resources/Employee Relations to ensure understanding and proper application of policies, procedures and the collective bargaining agreement
Ensures enforcement of all company policies and guidelines, including attendance adherence
Establishes and maintains a positive work environment that encourages and rewards excellence while fostering team-spirit through engagement
Develops and utilizes recognition programs to reward team members for outstanding performance
Participates in recruiting, selecting, and orientation of new employees to the team
Ability to work varied hours, including nights, weekends and holidays, as well as provide Supervisor on Duty coverage
Ability to travel

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED equivalency
2 years leadership experience
Project management skills

Preferred Qualifications- Education & Prior Job Experience

Bachelors degree or equivalent experience/training
Knowledge of contact center or airport operational experience
Proficiency in all Reservations operating and performance reporting systems

Skills, Licenses & Certifications

Ability to lead, train, develop, and motivate a team in a fast-paced, ever-changing environment
Ability to manage multiple tasks and effectively handle shifting priorities
Ability to analyze and interpret complex documents
Ability to resolve difficult personnel and administrative issues
Creative thinking and problem-solving skills
Strong presentation skills
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Part Time: Member Services Representative, AACU Branch Operations (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is within the American Airlines Credit Union. The is a part time role and is responsible for building positive relationships with American Airlines Credit Union members, which is key in understanding member needs and recommending appropriate products and services to fulfill those needs.

What you'll do

Open new accounts, sell and process Credit Union services for new and existing members
Post deposits and process loan payments
Process various monetary transactions and maintain account information
Perform Notary Services as required
Create and promote positive name recognition for the Credit Union
Work with branch/department managers and leverage cross-selling opportunities
Research member inquiries and provide solutions as required in a timely manner
Maintain awareness of all branch functions and duties to provide proper support and coverage at all times
Implement and enforce internal control and security measures in accordance with Credit Union policies and government regulations
Foster a culture that promotes teamwork, service excellence and relationship building within the covered branches and overall organization
Perform loan interviews, processing and disbursement activities, as assigned by manager
May work a rotating Saturday schedule depending on job location
Perform other duties as assigned
The selected individual will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED
Must be able to work in-person at assigned branch location
Must have cash handling, sales, or a combination of customer service and financial institution experience within the last twelve months
Job level to be determined by the candidate's skills, qualifications and relevant consumer loan processing or underwrriting experience

Preferred Qualifications- Education & Prior Job Experience

College degree in business, finance, or related area, or equivalent financial services experience, or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions
Previous banking or Credit Union experience
Previous experience in a service-culture environment

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Ability to exercise excellent member service skills
Ability to perform in a service-culture environment with a desire to cross sell Credit Union products and services
Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
Ability to interact professionally with all employees and members
Ability to speak, read, and write in English is required; Spanish is a plus
Ability to work independently and with minimal supervision
Ability to perform basic math calculations and analyze data
Ability to self-motivate with strong organization skills and capacity for attention to detail
Ability to effectively prioritize work and meet deadlines
Ability to sit and/or stand for extended periods of time
Ability to work varying schedules, including evenings and weekends
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Instructor, Ground Operations Training (Fort Worth, TX, US)

Intro

Why you'll love this job

The Instructor, Ground Operations Training is part of the Ground Operations Training Team within the Airport and Cargo Divisions. This role will have a direct impact on team members through facilitation of courses, development of new content and mentorship.

What you'll do

Facilitate American Airlines ground operations training programs
Connect with, develop, engage and guide learners within your care
Communicate clearly and empathetically, creating a welcoming learning atmosphere
Provide effective and timely feedback; helping elevate the facilitation of courses and quality of content
Collaborate with other team members across the training organization on a variety of projects
Maintain accurate records of training activities and materials
Support and participate in special projects and programs such as pilot classes for new training initiatives
Develop and maintain productive relationships with both airport and corporate leadership, demonstrating professionalism in all interactions
Ability to travel extensively both domestic and internationally to facilitate courses and provide mentorship and support
Ability to work: days/evenings/weekends/holidays

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree or equivalent training/experience
2 year of experience working in an airport environment with knowledge of ramp operations or relevant experience
Previous classroom facilitation and management experience

Preferred Qualifications- Education & Prior Job Experience

Mainline ramp experience
Mainline operations or control center experience
Proficient understanding of adult learning principles
Proficiency with programs and software related to ramp and/or control center based team members (RampLink+, SABRE, DECS, GET, Realtime, etc.)

Skills, Licenses & Certifications

Effective presentation and facilitation skills
Ability to command a room, inspire confidence, and represent the training organization with grace and professionalism
Demonstrated leadership skills
Self-starter with proven leadership skills and ability to problem solve, while remaining calm under pressure
Ability to manage multiple projects efficiently and effectively
Effective planning, organization, and time management skills
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Senior Manager, Operations Talent Acquisition (Fort Worth, TX, US)

Intro

Why you'll love this job

The Senior Manager, Recruitment Enablement leads the strategy, execution, and continuous improvement of key programs that drive talent attraction, hiring efficiency, and recruiter effectiveness. This role is responsible for designing scalable enablement solutions across the recruitment lifecycle, including event strategy and execution, talent intelligence, reporting and forecasting, and enterprise-wide strategic initiatives.

This leader partners closely with Talent Acquisition, People Analytics, HR Technology, People Business Partners (PBPs), and Culture teams to deliver a seamless, data-driven, and candidate-centric hiring experience that supports organizational growth.

What you'll do

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Drive enterprise programs that elevate recruiter effectiveness, hiring manager experience, and operational consistency
Build frameworks, tools, and playbooks that support global recruiting teams and standardize best practices
Streamline workflows, reduce time‑to‑hire, and enhance candidate experience through innovation and continuous improvement
Lead enterprise‑wide attraction strategies aligned to workforce planning and hiring priorities
Oversee hiring events, industry engagements, and culture activations that deliver measurable hiring outcomes
Manage dashboards, insights, and reporting cadences that inform leadership decisions
Collaborate with People Analytics to ensure data consistency, integrity, and actionable insights
Lead demand planning, pipeline analysis, and progress tracking against hiring goals
Convert analytics into strategic recommendations for senior leadership
Serve as a liaison across People Analytics, HR Technology, PBPs, and Culture teams to ensure alignment with broader People and business strategies
Build, coach, and inspire a high‑performing recruitment enablement team
Drive adoption of new tools, processes, and strategies across the recruiting organization

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

Bachelor’s degree in Business, Human Resources or equivalent years of experience.
7 years of experience in Talent Acquisition, HR, or Recruitment Operations/Enablement
Proven experience leading large-scale talent attraction strategies and recruitment programs
Strong expertise in reporting, analytics, and workforce forecasting
Demonstrated ability to lead cross-functional initiatives and influence senior stakeholders
Experience with HR systems and tools
Strong strategic thinking, problem-solving, and communication skills

Preferred Qualifications – Education & Prior Job Experience

Experience in enterprise or high-volume hiring environments
Background in recruitment marketing, employer branding, or candidate experience design
Familiarity with analytics platforms such as Tableau
Experience building global or multi-regional recruitment strategies
Experience in managing and working within an RPO environment
Prior SuccessFactors experience

Skills, Licenses & Certifications

Ability to design, execute, and evolve data informed recruitment strategies, manage end to end recruiting programs, and translate business priorities into scalable hiring plans that support both short and long term workforce needs.
Expertise in developing and optimizing talent attraction strategies, including campus programs, branding initiatives, and recruiting events, with a focus on driving candidate engagement, diversity of pipelines, and hiring outcomes.
Strong proficiency in leveraging recruiting data, dashboards, and market insights to inform strategy, track performance, identify trends, and provide clear, actionable recommendations to senior leaders.
Proven ability to partner effectively with Talent Acquisition, HR, Business Leaders, Marketing, and Finance to align recruiting efforts with organizational goals and ensure seamless execution across teams.
Experience leading, coaching, and developing high performing teams, setting clear expectations, fostering accountability, and building capability through feedback, mentorship, and continuous improvement.
Demonstrated skill in influencing and advising leaders at multiple levels, effectively communicating insights, recommendations, and tradeoffs, and building strong relationships grounded in trust and credibility.
Ability to lead through change by proactively identifying impacts, managing stakeholder expectations, driving adoption of new processes or tools, and ensuring consistent communication and execution during periods of transformation.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Workforce Administration Representative (Fort Worth, TX, US)

Intro

Why you'll love this job

You’ll be responsible for providing administrative support for team members and leadership, collaborating with a cohesive group in a busy contact center setting, and ensuring the success of the Workforce Administration team.

What you'll do

• Maintains In-depth understanding of all aspects of payroll coding, using systems such as Workbrain, Mytime, Aspect, and Absence Tracker.
• Manages timekeeping processes and coding for team members, ensuring accurate entry and auditing of timesheets.
• Processes and monitors state-specific leaves, including compliance with local regulations. Coordinates and tracks FMLA coding requests, ensuring proper documentation and timely updates in HR systems.
• Serves as a resource for team members and leaders regarding leave policies, payroll adjustments, and coding requirements to maintain compliance and operational accuracy.
• Interprets and applies provisions of the JCBAS for TWU-IAM and CWA-IBT, ensuring compliance and accurate administration of contractual obligations.
• Provides excellent service to our team members through phone, email, IVR, chats, and video calls.
• Supports other administrative activities as necessary, such as management of inbound correspondence, fulfillment of customer compensation, or maintenance of activity logs

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• High School diploma or GED equivalency
• 1 year of administration experience or equivalent

Preferred Qualifications- Education & Prior Job Experience

• Minimum of 3 years experience in an office or call center setting
• Previous experience with analyzing data to improve processes and facilitate operational excellence

Skills, Licenses & Certifications

• Knowledge of MS Office Products including Word, Excel, PowerPoint, Copilot
• Knowledge of policies, procedures, and corporate structure
• Ability to prioritize work, be detail-oriented, and meet deadlines
• Ability to perform in a fast-paced environment and handle multiple tasks simultaneously
• Ability to be self-motivated with strong organizational skills
• Ability to grasp concepts and functionality of specific software and programs
• Ability to effectively communicate both verbally and in writing with all levels within the organization
• Excellent interpersonal skills with a focus on customer service
• Approachable and professional demeanor
• High level of professionalism and ability to maintain confidentiality
• Strong verbal and written communication skills
• Ability to work varied hours and holidays (as business needs may vary)
• Must be able to secure appropriate airport authority and/or US Customs security badges (if applicable)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Director, Service Recovery (Fort Worth, TX, US)

Intro

Why you'll love this job

The Director of Service Recovery provides strategic direction in the design and implementation of forward-thinking processes and policies to position the company as a leader in proactive, customer-centric service recovery. This role is not just about responding to issues; it’s about anticipating customer needs and leveraging emerging technologies, including AI, to deliver seamless, personalized recovery experiences.

You’ll oversee a team of Service Recovery professionals, focusing relentlessly on enhancing the customer experience, balancing operational efficiency with high-quality responses, and driving customer service initiatives based on direct feedback. This position will be responsible for developing and executing strategies to reduce complaints and contact volumes, elevate satisfaction and loyalty, and establish robust systems for continuous improvement.

What you'll do

Lead the strategic integration of advanced technologies (including AI and automation) into service recovery processes, ensuring solutions are customer-centric and operationally sound
Partner with cross-functional teams to evaluate and implement emerging platforms that enhance recovery capabilities
Manage the team responding to customer feedback received by phone, email, chat, and social media
Serve as the executive escalation contact responsible for providing prompt internal feedback and customer responses, as well as driving process improvement
Support the implementation and improvement of service recovery processes, policies, and practices to enhance customer-centricity within the department
Guide Service Recovery team members, fostering operational excellence and accountability in daily activities
Focus on enhancing customer experience by ensuring efficient, high-quality responses to service recovery issues
Advocate for customer service initiatives based on direct customer feedback and collaborate with teams to drive incremental improvements
Contribute to the development and execution of departmental plans to help to predict, prevent, and reduce customer complaints and contact volumes, supporting overall satisfaction and loyalty goals
Assist in managing budgets and resource allocation for service recovery and call center operations, ensuring efficient use of resources
Prepare and deliver data-driven presentations to support departmental initiatives and service excellence efforts

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in Business Administration, Management, a related field, or equivalent work experience.
7 years of progressive leadership experience, including leading multi-level teams and frontline employees in the global contact center space
7 years of business, operational, and financial experience with proficiency in assessing business requirements and developing teams; demonstrated budget management experience

Preferred Qualifications- Education & Prior Job Experience

MBA or advanced degree in a relevant field
Experience implementing AI, machine learning, or automation tools in customer service or operations

Skills, Licenses & Certifications

Demonstrates the highest standards of personal ethics and integrity
Ability to be an action-oriented, process and results-driven leader, with a natural aptitude for engaging employees across multiple workgroups, as well as advocating and managing change
Ability to inspire new concepts and ideas that lead to a visionary and future-oriented mindset for the team
Ability to translate data and metrics into measurable recommendations
Highly collaborative and diplomatic; curious, patient, open and honest; able to develop strong working relationships across matrixed teams
Ability to bring people together to build and execute clear business plans
Strong decision-making and organizational skills, with the ability to optimize the use of all available resources and deliver on multiple priorities
Ability to influence others through outstanding interpersonal skills, collaboration, and negotiation skills
Ability to think strategically and use sound judgment and initiative in making decisions
Ability to build and facilitate relationships at all levels of the organization, both internally and externally
Ability to productively and proactively adjust to dynamic situations
Excellent verbal and written communication skills, with the ability to effectively and clearly communicate a strategic and tactical vision to all levels within the organization, as well as with external agencies and business partners

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Operations Research Scientist/Sr Operations Research Scientist, IT Analytics (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Operations Research and Advanced Analytics (OR&AA) team. Positioned within the Information Technology organization, the OR&AA team at American Airlines has a long history of being on the leading edge of analytics in the airline domain. Nearly four decades ago we launched the revenue management revolution with our yield management strategy. Today our diverse team of passionate analytics professionals supports decision making across the airline, including pricing and revenue management, fleet and network optimization, crew and flight scheduling, airport and maintenance operations and customer/social media analytics. We are constantly on the lookout to bring together exciting technologies, like big data, with cutting-edge analytical methods, like deep learning, computer vision, and natural language processing, to create a competitive edge for American.

What you'll do

As part of the OR&AA team, you will deliver data and analytics driven projects from beginning to end. Specifically, you'll do the following:

Work with cross functional teams and other analytics professionals to identify business opportunities and frame the analytics problem
Obtain, manipulate, clean, and analyze structured and unstructured data from diverse sources
Build & validate advanced analytical and statistical models, using forecasting, optimization, and simulation (e.g., integer programming, non-Linear programming, stochastic programming)
Deploy models as proofs of concept or fully productionized implementations
Monitor and maintain deployed models to ensure continued effectiveness
Quantify business impacts and communicate actionable recommendations with business partners to drive informed decisions
Promote data driven decision making across the company by delivering workshops and tutorials

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Master’s/PhD degree in a quantitative discipline (e.g., Operations Research, Engineering, Computer Science, Data Science, Applied Mathematics, Statistics, etc.)
Experience with at least one programming language (e.g., Python, R, C++, Java)
Depth of knowledge in at least one OR/ML skill area (e.g., optimization, simulation, statistics)
Practical experience with data extraction, cleaning, and analysis
Demonstrated aptitude for independent learning, logical analysis, problem identification, and problem solving

Preferred Qualifications- Education & Prior Job Experience

2+ years of experience in a technical professional environment
2+ years of experience developing and implementing large scale optimization models using MIP and heuristics
2+ years of experience in Java or C++
Experience using cloud platforms and parallel processing to scale model development/ deployment
Experience with SQL and data visualization
Domain knowledge in the airline industry
Experience working in a consulting role

Skills, Licenses & Certifications

Ability to work in a diverse team or with a diverse range of coworkers
Excellent interpersonal and communication skills with technical and non-technical audiences

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Team Lead, AAdvantage Program Strategy (Fort Worth, TX, US)

Intro

Why you'll love this job

• Take a leadership role in shaping one of the travel industry's premier loyalty programs by driving strategic decisions that elevate the customer experience and fuel business growth. Lead high-impact, cross-functional initiatives in partnership with Marketing, Revenue Management, and other teams—leveraging data-driven insights, innovative thinking, and a customer-first mindset to deliver transformative results.
• This role is a part of the AAdvantage Program Strategy team within the AAdvantage group.

What you'll do

• Drive the evolution of AAdvantage program strategies by crafting data-backed business cases and identifying opportunities to enhance revenue, member engagement, and program value.
• Guide the application of financial modeling and customer analytics to inform strategic decisions, forecast performance, and support budgeting efforts.
• Lead alignment across internal teams and global partners, ensuring seamless execution of initiatives and integration of new capabilities.
• Strategize and oversee promotional campaigns that elevate member engagement, leveraging customer insights to refine offers and improve satisfaction.
• Spearhead launch planning and execution for new products and features, coordinating with Marketing, Sales, and Operations to ensure successful adoption and performance tracking.
• Cultivate a test-and-learn culture, staying ahead of industry trends and driving enhancements that maintain the AAdvantage program’s competitive edge.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s Degree or equivalent training/experience
• 4+ years related work experience
• Knowledge of AAdvantage loyalty products and propositions as well as consumer behavior

Preferred Qualifications- Education & Prior Job Experience

• Master of Business Administration
• Previous loyalty marketing, CRM, insights, customer behavioral sciences experience
• Strategy experience in customer focused companies/industries

Skills, Licenses & Certifications

• Proficiency in analyzing complex datasets, forecasting revenue, and applying financial models to support strategic decisions and performance optimization.
• Skilled in leading and influencing diverse teams across departments and international partners to drive alignment and successful execution of initiatives.
• Expertise in designing and evaluating promotional campaigns that enhance member engagement, incorporating customer feedback and data to refine strategies and improve satisfaction.
• Experience in launching new products and features, coordinating with key stakeholders to ensure seamless delivery, adoption, and post-launch performance tracking.
• Strong orientation toward experimentation and learning, with the ability to identify emerging trends, test new ideas, and implement improvements that keep the loyalty program competitive and relevant.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Executive Assistant, MD (Fort Worth, TX, US)

Intro

Why you'll love this job

Provides administrative, clerical and organizational support for a Managing Director.

What you'll do

Protect the integrity of confidential information in all matters
Ability to prioritize conflicting departmental needs and requests
Experience in heavy calendar management
Responsible for planning domestic and international flights, hotel accommodations, transportation, and itinerary creation
Responds to customer requests and complaints within limits of authority
Interacts with corporate clients and community business leaders
Compose correspondence, prepare presentations, reports, and other ad-hoc assignments
Manage time and attendance for the team, expense reports, invoices, and supply ordering
Skilled in reviewing, screening, and prioritizing mail, email, and telephone calls
Plan and prepare meetings and events: (logistics, budget, agendas, training material, presentations, catering, etc.) for the MDs and their teams
Work closely with the VP Executive Assistant

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

High School Diploma
2+ years’ work experience in a prior administrative role

Skills, Licenses & Certifications

Working knowledge of MS Office to include Word, Excel, PowerPoint, Outlook, etc.
Willingness to learn new skills as needed to perform job functions
Willingness to cross-train with other administrative team members
Ability to prioritize work, be detail-oriented, and meet deadlines
Ability to perform in a fast-paced environment, manage multiple tasks simultaneously, and function as an integral part of a team with minimal supervision
Known for your emotional intelligence and positive energy
Skilled analytics and problem solving
Experience with Workbrain, Coupa, Concur, Teams, Distro List creation, NRTA tools
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Product Owner/Sr Product Owner, Technology Products (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Tech Ops Product Management team within the Operations Planning and Performance Division.
You will represent the voice of customers within the Tech Ops Supply Chain organization and users of various applications by serving in the role of Product Owner for the Parts Tracking and Movement product.

What you'll do

Contributes to the cocreation of Product Vision and Product Strategy tied to Portfolio goals
Utilizes technical knowledge such as A/B testing, product architecture, continuous deployment process, DevOps practices, data models and analytics, querying languages, tools supporting automation/metrics and other technologies in support of the products/services owned
Communicates regularly on OKRs, product roadmap, planned development, upcoming releases, and areas requiring leadership’s attention
Coordinates with other Product team members to manage product dependencies and increments of value
Performs continuous product discovery and offers valuable solutions that align to Product OKRs
Understands the budgetary implications, related organizational constraints in factoring areas of focus
Uses data to define baselines, measure outcomes, share insights, order backlog items, etc.
Conducts competitive benchmarking, presents new technologies/solutions, identifies unmet/underserved need
Defines and maintains a healthy backlog, operating consistently in adopting organizational standards and presents the backlog items with squads and external team members
Seeks input from product, process and technology areas and balances time-sensitive improvements needed for maintaining both technical and product health
Collaborates with various internal team members (i.e. UX, Technology, Vendors, Risk, Compliance, Security
Influences leaders, squads and peers on product strategy, roadmap items, OKRs and upcoming releases
Practices agility in discovering and delivering value continuously

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in related field plus 3 years of experience in Product Management/ Delivery (ex: product analyst, user researcher, product owner, etc.) or 5 years of relevant work experience

Preferred Qualifications- Education & Prior Job Experience

Experience determining Product Market fit and defining a Go-to-Market strategy
Demonstrate familiarity with Agile Product Management tools

Skills, Licenses & Certifications

Relevant certifications in Product Management/Product Delivery field
Has strong knowledge/expertise of product domain including the business model, constraints, regulations, user experiences, etc.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Scrum Lead, IT (Fort Worth, TX, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
Being a Scrum Lead at American Airlines offers you the opportunity to work in a dynamic, collaborative environment where you can make a meaningful difference while continuously growing and learning.

What you'll do

Optimize the flow of value from generation of ideas to release
Coach your team(s) to create high-value items, while eliminating or reducing rework, waste in the process, etc
Promote transparency on barriers to change, progress, and remove or seek assistance in addressing impediments and opportunities
Enable your team(s) to practice Professional Scrum and other frameworks/techniques that drive agility
Cultivate a habit of continuous learning (from prior increments, retrospectives, etc.), continuous experimentation, and continuous improvement to reach a high-performing state
Coach your team(s) to understand (the why) and practice new ways of working
Serve as internal trainers contributing to the learning and development of one or more team(s)
Coach Product Owners/Managers with techniques for establishing empirical product planning and maintaining a healthy Product Backlog
Maintain, share, and promote information radiators that enable inspection and adaptation
Coach teams to self-organize and facilitate events, as necessary

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

Bachelor’s Degree in Computer Science or related discipline or an equivalent combination of education and work experience
4+ years of relevant work experience in an agile environment
Experience coaching agile methodologies to team and stakeholders
Skills and knowledge of servant leadership, situational awareness, conflict resolution, continual improvement, empowerment and increasing transparency
Proven ability to promote a team environment and collaborate cross-functionally

Preferred Qualifications – Education & Prior Job Experience

Experience with driving adoption of Agile methodologies, processes and tools in a cross-functional organization
Superior analytical, problem solving and communication skills
Demonstrated experience with continuous integration/delivery
Participation in scaled agile frameworks

Skills, Licenses, and Certifications

Scrum Master Certification (CSM, PSM, SSM, or other scrum certification) is a plus

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Product Owner/Sr Product Owner, Technology Products (Fort Worth, TX, US)

Intro

Why you'll love this job

Product Owner/Sr Product Owner, Mobile Messaging is a role on the Digital Platform Customer Notification team in the Customer Experience organization. They will strive to create and execute campaigns using push notifications, message center, and in app banners within the American Airline mobile app to improve the customer experience and drive user engagement. Successful candidates will be comfortable working with a variety of stakeholders to set clear goals and direction for campaigns, create messaging strategies, execute campaigns to achieve defined goals and present outcomes to stakeholders and leaders across the company. In this role you will conceptualize, define, and execute mobile messaging strategies and capabilities, bridging the gap across business, products, and IT.

What you'll do

Contributes to the cocreation of Product Vision and Product Strategy tied to Portfolio goals
Utilizes technical knowledge such as A/B testing, product architecture, continuous deployment process, DevOps practices, data models and analytics, querying languages, tools supporting automation/metrics and other technologies in support of the products/services owned
Communicates regularly on OKRs, product roadmap, planned development, upcoming releases, and areas requiring leadership’s attention
Coordinates with other Product team members to manage product dependencies and increments of value
Performs continuous product discovery and offers valuable solutions that align to Product OKRs
Understands the budgetary implications, related organizational constraints in factoring areas of focus
Uses data to define baselines, measure outcomes, share insights, order backlog items, etc.
Conducts competitive benchmarking, presents new technologies/solutions, identifies unmet/underserved need
Defines and maintains a healthy backlog, operating consistently in adopting organizational standards and presents the backlog items with squads and external team members
Seeks input from product, process and technology areas and balances time-sensitive improvements needed for maintaining both technical and product health
Collaborates with various internal team members (i.e. UX, Technology, Vendors, Risk, Compliance, Security
Influences leaders, squads and peers on product strategy, roadmap items, OKRs and upcoming releases
Practices agility in discovering and delivering value continuously

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in related field plus 3 years of experience in Product Management/ Delivery (ex: product analyst, user researcher, product owner, etc.) or 5 years of relevant work experience

Preferred Qualifications- Education & Prior Job Experience

Experience determining Product Market fit and defining a Go-to-Market strategy
Demonstrate familiarity with Agile Product Management tools

Skills, Licenses & Certifications

Relevant certifications in Product Management/Product Delivery field
Has strong knowledge/expertise of product domain including the business model, constraints, regulations, user experiences, etc.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager On Duty, Planning (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Maintenance Planning Team within the Technical Operations Division.
Respnosible for leading a team of planners with significant bottom line impact to production performance within Tech Ops. This job, along with the Aircraft Routing Manager on duty, will have the responsibility of over-seeing the airline operation from the Line Maintenance Planning perspective.

What you'll do

Leads a team of line maintenance planners that are responsible for developing, executing, maintaining and monitoring base planning schedules, line maintenance bill of works and established departmental metrics
Responsible for ensuring that all aspects of planned work are properly resourced from a labor, material, tooling and facility perspective
Identifies new opportunities to leverage available tools, processes and best practices
Has responsibility and oversees the operation from the Line Planning/Aircraft Routing perspective. This position, along with the Aircraft Routing, Manager on Duty, carries the authority to act as the Management representative for decisions within the authority of the Line Maintenance Planning Department
Works with department managers to identify business challenges and create solutions to address challenges
Uses various data sources to identify areas of optimization and performance improvement for department
Seeks out action plans and identifies corrective action for department
Improves communication with both internal and external customers
Provides guidance/coaching/mentorship to analysts/planners & empowers them to make effective, timely decisions and prepares them for future roles with increased responsibility

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience
- High School Diploma or GED equivalency
- 5 years job related experience
Preferred Qualifications- Education & Prior Job Experience
- Bachelor’s degree in Business, Finance, Supply Chain, Economics, Accounting or other business related field or equivalent experience/training
- 3 years of work experience in a Maintenance or Materials Planning leadership role
- Airframe and Powerplant License or equivalent experience
- Knowledge of company policies and procedures and functional automation applications
Skills, Licenses & Certifications
- Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
- Ability to modify existing processes by correcting problems, resolving issues and updating existing work methods
- Employee First - Customer first attitude
- Proven experience in leading and motivating others by empowering and motivating employees
- Takes ownership and promotes collaboration and teamwork
- Effectively and professionally manage under pressure with limited time constraints
- Influence decision making using data and trends to validate assumptions
- Ability to correct and resolve issues/problems in processes with the help of existing procedures, industry norms and processes
- Ability to multi-task and manage multiple priorities

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Principal Engineer, IT Systems Engineering (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Information Technology Team within the Information Technology Division.
Responsible for supporting a wide range of infrastructure services, including, but not limited to, Cloud Technologies, Virtual platforms, and Automation & Orchestration. This position is responsible for providing end to end technical leadership. It is responsible for sustaining a technical roadmap that aligns with the business vision for supported domains, creating or evaluating solution and integration architectures for technical viability and alignment with product requirements, and determining problem scoping and sizing on new projects.

What you'll do

Building, testing, and maintaining custom Kubernetes operators that power American's multi-tenant runtime platform
Working across squads and teams to identify, prioritize, and architect solutions
Leading a team of software engineers in following best practices to develop highly resilient, efficient, maintainable software
Utilizing your deep understanding of Kubernetes to support the team in the engineering of a highly resilient, secure, and effective platform
Supporting engineers across American in utilizing the platform to build products powering all parts of the airline.
Communicates a clear technical roadmap on the optimal application of technology to products and services to various stakeholders, including executives, business sponsors, delivery teams and managers, and other technical staff
Leverages work across the business domains in order to align efforts and create synergies
Delivers architectural solutions that incorporate industry and company technology standards
Provides technical engineering leadership for supporting Cybersecurity across distributed environments
Significant experience in requirements analysis and use case development, with a thorough understanding of software development life cycles, development and technology tools, testing methodologies, and requirements gathering
Establishes recommendations and guidelines for the development, test, operations and application support environments
Assesses the risk of production deployment of a business critical applications, including installation and configuration readiness, performance and scalability evaluation, stability and durability evaluation, and best practices procedures
Assesses the processes that will be used to operate, support and maintain Enterprise implementation(s); refines the deployment process so that it will easily scale to fit into an enterprise scope
Actively participates in requirements analysis, proofs of concepts, RFI & RFP processes, and solution delivery
Anticipates and acts upon issues that arise, provides alternative approaches, optimal solution, and continuously improving performance of applications
Develops prototypes and concepts for new technologies and ideas with little or no guidance
Evaluates and creates new tools and techniques to facilitate effective development practices
Mentors the development team and promotes ideas for useful new projects and technologies
Examines emerging technologies/technology practices and incorporates into architectural solution, when appropriate
Assists in determining Service Level Agreements (SLAs) for immediate needs/deployment and enterprise SLAs to support ongoing operations, if any

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's in Computer Science, Computer Engineering, Technology , Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
8 years experience as a software or platform engineer
5 years of experience with public and private cloud technologies, particularly Kubernetes

Preferred Qualifications- Education & Prior Job Experience

Master's in Computer Science, Computer Engineering, Technology , Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
3 years of technical or team leadership experience
Airline industry experience

Skills, Licenses & Certifications

Hands-on experience in systems development in a variety of computing architectures and environments
Hands-on experience writing, testing, and maintaining Kubernetes operator code in Go
Strong technical expertise in Kubernetes architecture, including networking patterns, security patterns, service mesh, scheduling, and lifecycle automation.
Experience with Kubebuilder and/or Operator SDK
A test-first mindset and experience using Ginkgo/Gomega
Strong understanding of Kubernetes networking internals and cloud networking concepts.
Experience maintaining and operating large-scale, highly resilient platforms in the public cloud.
Proficient in infrastructure automation & orchestration
Proficient in Agile methodologies
Significant experience in requirements analysis and use case development, with a thorough understanding of software development life cycles, development and technology tools, testing methodologies, and requirements gathering
Ability to create/reengineer integration solutions (architectures) with other enterprise standard technologies
Ability to manage multiple efforts concurrently with the skills to keep complex initiatives moving forward quickly while exercising an appropriate level of procedural discipline
Proven ability to build strong and sustainable relationships with internal and external stakeholders
Ability to adapt to unexpected events, new facts, and rapidly changing circumstances
Ability to thrive in a sense-of-urgency environment and leverage best practices

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Branch Manager, AACU Branch Operations (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Branch Operations team within the American Airlines Credit Union. The role is responsible for overseeing the management of a branch (or branches) within a specific region in support of building member-relationships for the long-term by matching member needs to American Airlines Credit Union product and service solutions.

What you'll do

Direct the operation of a full service Credit Union branch and be fully engaged in the development of business
Maintain communication between the branch and Regional Director in regards to operations and productivity
Maintain knowledge of the Credit Union's products and services in order to efficiently train and motivate staff to cross-sell
Implement operational, budgeting, marketing and loan procedures as well as delinquency and cost control
Exercise lending authority to process new loan applications, which includes interviewing the member, analyzing credit reports and documentation and offering the best product to meet member needs, including consumer loans
Coordinate and participate in "Credit Union Days" as needed in order to grow business
Recruit, hire, motivate and train management and support staff
Coach and counsel team members and provide guidance to the teams on member service, sales and performance
Conduct annual employee evaluations and individual coaching sessions as needed
Motivate branch staff in an effort to maintain optimal member service level
Monitor and keep inventory of the facilities and equipment needs of the branch
Lead branch staff to attain all branch goals, including but not limited to, lending, membership and product goals
Conduct and review various monthly, quarterly & semi-annual branch operations-type audits/reports
Represent and promote the Credit Union within the business community
Perform Notary services as required
Perform other duties, as assigned
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalent

Preferred Qualifications- Education & Prior Job Experience

Bachelor's Degree in Business, Finance, or related area, or equivalent financial services experience
Credit Union or bank management experience
Credit approval authorization, credit union, and finance company experience
Consumer lending experience lending experience
Staff supervisory experience

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Ability to demonstrate excellent member service skills
Ability to demonstrate superior people management, interpersonal and employee engagement skills, to include directing, coaching, counseling and motivating staff
Ability to work well under deadlines, with conflicting deadlines, and high volume stress of project work
Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
Ability to cooperate and synergize well with staff and all other departments in the Credit Union
Ability to exercise sound judgment in making recommendations on information gathered/reviewed
Ability to demonstrate skills and drive necessary to thrive in a competitive Credit Union sales environment
Ability to demonstrate strong analytical, mathematical, planning and organizational skills, along with capacity for attention to detail
Ability to effectively communicate with all levels both verbally and written
Ability to speak, read, and write in English is required; Spanish is a plus
Ability to be flexible and adapt to constant change
Ability to work independently and with minimal supervision
Ability to travel
Ability to work varying schedules, including evenings and weekends
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Principal Solution Architect, IT Data (Fort Worth, TX, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
The Data Domain refers to the area within Information Technology that focuses on managing and leveraging data as a strategic asset. This includes data management, storage, integration and governance. The Data domain leans into Machine Learning and AI, as well as Data Science and Business Intelligence.

What you'll do

Design and architect end-to-end data solutions using Databricks, Teradata, and Azure Data Lake within a Lakehouse and Medallion (Bronze, Silver, Gold) architecture
Define and drive ETL/ELT pipeline architectures, data integration patterns, and data delivery strategies across the enterprise data platform
Writes, tests, and documents technical work products (e.g., code, scripts, processes) according to organizational standards and practices
Delivers high quality work and coaches team members on technical craftsmanship
Conducts root cause analysis to identify systemic problems and defines and leads execution of action items to address
Designs thoughtfully integrated systems that model organizational best practices, allowing disparate teams across product domains to deliver value with speed, scale, and reliability
Leads the design of data mesh and Medallion architectures, enabling domain-aligned ownership while maintaining interoperability, consistency, and enterprise governance
Oversees the management of technical debt in existing systems and drives opportunities to eliminate within ongoing implementations
Consistently anticipates scaling, latency, and durability challenges and guides teams in implementation of mitigating strategies
Partners with the security organization to incorporate security conscious practices early in the lifecycle of new systems
Thoughtfully evaluates technical risks and guides toward practical prevention strategies
Consistently works across teams to break down silos and resolve problems collaboratively
Builds and maintains strong relationships with engineering and product leaders as well as key vendors across span of influence to capitalize on synergies within related organizations
Clearly translates technical strategy into implementable componentry within the context of the relevant business area
Maintains a focus on removing the duplication of effort across teams and proactively identifies opportunities for reuse within their span of influence
Mentors individuals on teams across their span of influence
Ensures teams across their span of influence are directionally aligned on the engineering strategy of their product domain and leads cross-team efforts that advance and influence organizational strategy

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
9+ years applicable experience in data engineering, ETL/ELT development, or data platform architecture with 3+ years in cloud strategy (Azure preferred) required

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
7+ years applicable experience in experience in data engineering, ETL/ELT development, or data platform architecture with 2+ years in cloud strategy (Azure preferred) required

Skills, Licenses & Certifications

Strong hands-on experience with Databricks (Unity Catalog, Delta Lake, Spark), Teradata Vantage, and Azure Data Lake Storage (ADLS Gen2)
Deep understanding of Lakehouse architecture and Medallion (Bronze/Silver/Gold) data layer patterns
Proven experience designing and building ETL/ELT pipelines at scale using tools such as Azure Data Factory, Databricks notebooks/jobs, or equivalent
Strong skills in distributed and parallel computing technologies and operating systems like Azure , Amazon cloud architecture and in-memory processing using Spark
Any of Azure, AWS, Teradata Vantage, Databricks, MS Fabric or Snowflake architecture certification will be plus
Good understanding of cloud data security architecture for authentication, multi-tenancy/authorization, auditing and governance
Experienced with data analytics ecosystem: data integration, data delivery, data preparation, data discovery, data processing, data storage, data science, machine learning, etc.
Familiarity with Data Mesh principles and domain-oriented data ownership patterns
Aptitude to learn techniques and technologies regarding mathematical modeling, artificial intelligence, and machine learning
Experienced in object oriented, real time messaging and relational database management technologies
Good understanding and knowledge for Software development life cycles; Agile project management methodology is a must
Ability to work both independently and as part of a team
Interact with enterprise architects, follow guideline standards, communicate and present enterprise data initiatives to the American architecture community
Analyze, discover, document, and communicate design options for implementing analysis specifications
Ability to be flexible and focused in delivering products with different priorities and timelines
Work closely with other system architects to ensure decisions meet long-term enterprise needs
Interface with management, business analysts, project managers, IT Architects and other developers, along with internal customers, to understand requirements and develop needs according to business requirements
Experience in Agile methodologies. Experience in DevOps toolchain and technologies
Airline Industry experience will be plus

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Loan Officer, AACU Branch Operations (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is within the American Airlines Credit Union. The role is responsible for building member-relationships for the long term by matching member-needs to American Airlines Credit Union products, services and lending solutions.

What you'll do

Process new loan applications, which includes interviewing the member, analyzing credit reports and documentation and offering the best product to meet member needs
Exercise lending authority to correctly handle all loan requests, including but not limited to consumer loans
Creates and promotes positive name recognition for the Credit Union
Support or speak publicly at special Credit Union events
Work with branch/department managers and staff to identify and leverage cross-selling opportunities
Research member inquiries and provide solutions as required in a timely manner
Maintain awareness of all branch functions and duties to ensure proper support and coverage is provided at all times
Implement and enforce internal control and security measures in accordance with Credit Union policies and government regulations
Foster a culture that promotes teamwork, service excellence and relationship building
Handle responsibilities of a Member Services Representative as needed
Perform Notary Services as required
Provide coverage for management vacations
May work a rotating Saturday schedule depending on job location
Perform other duties as assigned
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalent
Must be able to work in-person at assigned branch location
Must have strong working background in a financial institution and relevant consumer loan processing or underwriting experience within the last twelve months
Job level to be determined by the candidate's skills, qualifications and experience

Preferred Qualifications- Education & Prior Job Experience

Bachelor's Degree in Business, Finance, related area, or equivalent financial services experience, or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions
Lending and sales-culture environment experience

Skills, Licenses & Certifications

Skilled in Microsoft Office software (i.e., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Ability to exercise excellent member service skills
Ability to perform in a sales-culture environment with a desire to cross sell Credit Union products and services
Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
Ability to interact professionally with all employees and members
Ability to speak, read, and write in English is required; Spanish is a plus
Ability to work independently and with minimal supervision
Ability to perform basic math calculations and analyze data
Ability to self-motivate with strong organization skills and capacity for attention to detail
Ability to effectively prioritize work and meet deadlines
Ability to sit and/or stand for extended periods of time
Abiliyt to work varying schedules, including evenings and weekends
Ability to travel overnight
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Crew Scheduling, Customer Delivery and Training Support (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Crew Scheduling & Customer Delivery team within the Integrated Operations Division. This role leads the delivery and execution of IOC frontline and leadership training initiatives and ensures over 600 IOC team members are fully prepared to support our customers and operation. Responsible for technical procedures, development and facilitation of impactful, relevant, compliant content that equips our team to successfully manage to our goals.

What you'll do

Lead a team responsible for the delivery of frontline IOC training, ensuring alignment with business goals and operational realities.
Ensure all training programs meet regulatory, safety, and operational compliance standards.
Collaborate with operational leaders and stakeholders to assess training needs and ensure strategies are practical and executable across workgroups and operational environments.
Partner with product, technology, business, and finance teams to ensure readiness for technology rollouts that are aligned with enterprise priorities.
Establish and evaluate metrics that measure the impact, effectiveness, and efficiency of all training programs, ensuring effective resource utilization and speed of delivery and work to continually improve
Develop and facilitate role-specific training for IOC operational positions, aligned with the demands of 24/7 operations and high-impact decision-making.
Deliver training and learning in line with the most recent philosophies for adult learning and using modern tools to maximize effectiveness.
Deliver training within budget and on schedule, leveraging technology capabilities and emphasizing quality, impact, and speed to market.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in business management, organizational leadership, instructional design, learning and development, or equivalent training/experience
2+ years designing, developing and delivering training
Experience leading and developing team members
Extensive experience managing and implementing large, complex projects

Preferred Qualifications- Education & Prior Job Experience

Knowledge of modern learning methods and technologies, with a proactive approach to continuous improvement
Led proven successful training programs that improved employee performance and had a positive impact on the business’s overall performance and effectiveness

Skills, Licenses & Certifications

Ability to interact effectively with all levels of personnel both internal and external (including the FAA, TSA and AMC)
Strong communication, organization, analytical and interpersonal skills
Demonstrated leadership ability
Ability to apply diverse learning methodologies to support scalable, engaging, and outcome-focused training solutions.
Exceptional project management skills.
Demonstrated ability to shape and lead training strategy that drives performance, compliance, and customer experience across complex operational environments.
Strong decision-making and organizational abilities.
Strong interpersonal and communication skills
Proven ability to collaborate cross-functionally and influence stakeholders to align training strategy with business goals.
Comfortable using data and analytics to measure training impact and inform continuous improvement.
Thorough familiarity with all aspects of AA operations, policies, and procedures

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Strategic Sourcing (IT) (Fort Worth, TX, US)

Intro

Why you'll love this job

This role is part of the Technology category within the Procurement team in the Finance Division, reporting to the Director, Strategic Sourcing, Technology Procurement. You will join a growing Strategic Sourcing organization that plays a critical role in shaping how the company engages with key technology suppliers and invests in innovative solutions.
You will lead a team of Technology Procurement professionals responsible for driving long-term cost reductions, improving supplier performance, and executing robust, market-informed category strategies. Procurement is one of the fastest‑growing professions in the world, and in this role, you will directly influence high‑visibility initiatives that support the company’s operational and financial goals.
As a leader in Technology Sourcing, you will shape category direction, champion data‑driven decision‑making, and provide thought leadership on how to optimize our supplier ecosystem. Your work will be highly visible to senior leadership and will provide opportunities to showcase strategic thinking, business storytelling, and executive‑level communication.
You will also collaborate with cross-functional teams and external partners to strengthen relationships, enhance supplier accountability, and deliver value‑based outcomes. This role offers a unique opportunity to expand your leadership capabilities, grow your executive presence, and deepen your expertise in a dynamic, technology‑focused procurement environment.

What you'll do

Embodies American Airlines leadership attributes and models the behaviors of Caring, Collaboration, Development, Results and Future
Lead and mentor a team of Technology Procurement professionals across hardware, software, infrastructure, and IT services categories, driving optimal team performance, ongoing skill development, and leadership bench strength.
Manage the full IT supplier lifecycle, including sourcing, procurement, negotiations, contract management, and supplier performance evaluation.
Develop, implement, and track robust IT category strategies grounded in deep market analysis and aligned with company and stakeholder priorities, delivering measurable year‑over‑year cost reductions and working capital improvements while ensuring supplier accountability and performance.
Communicate and present category strategy recommendations and results to all levels of leadership, including Officer‑level stakeholders, using clear storytelling to convey complex concepts.
Build and maintain strong relationships with supplier executive teams and internal stakeholders; lead regular business reviews to affirm expectations, review objectives and key results, drive root‑cause accountability, identify solutions, and track plans/results.
Define and oversee cross‑supplier performance management and governance to ensure high standards of supplier accountability, SLA adherence, and continuous improvement.
Conduct supplier spend and consumption analytics in partnership with Finance to identify optimization opportunities, including contract consolidation and restructuring.
Research and interpret the technology marketplace (market research and competitive analysis) to understand supplier and market characteristics, identify sourcing trends, and uncover new opportunities for value creation and category positioning.
Conduct supplier due diligence using scorecards, annual reviews, reporting metrics, dashboards, and financial analysis; lead Quarterly Business Reviews focused on SLAs to drive accountability, proactively identify improvements, and monitor progress throughout the contract period.
Manage supplier performance by addressing conflict resolution, escalations, and resolution procedures promptly and effectively to ensure issues are resolved and continuous improvement is maintained.
Support compliance audits regarding contractual adherence and collaborate with internal stakeholders and business units to develop and maintain ongoing entitlement controls.
Partner with Legal and Sourcing/Procurement teams throughout the supplier lifecycle to ensure robust contract operations, governance, and policy alignment.
Build strong partnerships with existing and new strategic suppliers to enable high‑quality, efficient support for internal stakeholders and business units; champion continuous improvement to enhance quality, efficiency, and cost savings across sourcing activities.
Stay abreast of emerging AI technologies and tools relevant to category management; lead pilot projects to test and scale AI applications that deliver measurable performance and cost savings.

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

Bachelor's degree in related field or equivalent experience/training
7 years of relevant experience in Procurement, Supply Chain, Finance, Economics, or Business Administration/Management, Computer Science, Information Systems Management, or other related field
Experience leading a Strategic Sourcing team with direct reports

Preferred Qualifications – Education & Prior Job Experience

Post-graduate degree in relevant field or equivalent experience/training
12+ years of relevant experience in Procurement
5+ years of experience leading IT Strategic Sourcing team(s) with direct reports

Skills, Licenses, and Certifications

Ability to be an action-oriented leader with the natural ability and desire to effectively engage employees, stakeholders, and suppliers to produce strong results
Ability to demonstrate leadership skills with the ability to manage multiple tasks and effectively lead those in their span of care
Ability to lead teams to develop and implement effective category strategies
Skills in negotiation, contract management, and driving supplier performance
Strong analytical thinking and strategic problem-solving skills
Strong process analysis/development skills
Strong proficiency in data analysis tools (Excel, SQL, Power BI/Tableau/Alteryx)
Demonstrated ability to drive change and influence cross-functional teams
Ability to demonstrate an aptitude for problem-solving and strong quantitative and analytical skills
Ability to manage multiple and diverse projects with changing priorities
Passion for sustainability and sustainable sourcing practices
Proficient in Microsoft Office (Excel, PowerPoint, Word)
Knowledge of Coupa or other procurement related sourcing tools and systems
Ability and willingness to travel extensively throughout

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

Engineer/Sr Engineer, IT Software (Fort Worth, TX, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
The Software domain refers to the area within Information Technology that focuses on the development, deployment, management, and maintenance of software applications that support business processes and user needs. This includes development, application lifecycle management, requirement analysis, QA, security & compliance, and maintaining the applications and infrastructure.

What you'll do

Write, test, and document code, scripts, and processes following organizational standards
Solve technical problems and build impactful components/libraries
Deliver high-quality work and mentor junior engineers in technical skills
Conduct root cause analysis to address systemic issues and lead action plans
Design integrated systems that enable cross-functional teams to deliver value at scale, speed, and reliability
Manage technical debt and drive initiatives to eliminate it
Anticipate scaling, latency, and durability challenges, guiding teams in mitigation
Collaborate with security teams to implement secure practices early in development
Assess technical risks and implement prevention strategies
Evaluate squad delivery practices, recommend improvements, and drive change
Identify and eliminate duplication of effort, promoting reuse across teams
Measure team performance and support individual development
Explore emerging technologies, lead prototype development, and incorporate into architectural solutions

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
3+ years of experience designing, developing, and implementing large-scale solutions in production environments

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
Airline Industry experience

Skills, Licenses & Certifications

3+ years of iOS development experience with knowledge of API design, best practices, and UX guidelines.
3+ years of Swift and UIKit experience.
Experience with SwiftUI and Objective-C.
Experience working with common Apple frameworks and APIs.
Experience with common iOS architecture patterns (MVC, MVVM).
Good understanding of Apple’s Human Interface Guidelines (HIG).
Experience writing automated tests with XCTest, XCUITest and Swift Testing.
Knowledge of multi-threading concepts and working with REST based JSON APIs.
History of publishing native mobile apps to the store
Ability to optimize solutions for performance, resiliency and reliability while maintaining an eye toward simplicity
Ability to concisely convey ideas verbally, in writing, in code, and in diagrams
Ability to optimize system designs spanning multiple teams to allow small, safe, incremental releases
Ability to work through others by cooperatively sharing responsibilities
Proficiency in Agile methodologies, such as SCRUM
Proficiency in DevOps Toolchain methodologies, including Continuous Integration and
Continuous Deployment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Associate Engineer/Engineer, IT Software (Fort Worth, TX, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
The Software domain refers to the area within Information Technology that focuses on the development, deployment, management, and maintenance of software applications that support business processes and user needs. This includes development, application lifecycle management, requirement analysis, QA, security & compliance, and maintaining the applications and infrastructure.

What you'll do

Writes, tests, and documents technical work products (e.g., code, scripts, processes) according to organizational standards and practices  
Consistently produces good quality technical work products that are clear, concise, tested, and easily understood by others 
Efficiently debugs design-time and run-time problems and effectively identifies problems in dependencies or caused by interactions with other services 
Designs new implementations and provides enhancements to existing architectures, maintaining reliability, resiliency, security, and performance 
Identifies and corrects issues with system components affecting operational reliability, stability and performance based on observable telemetry 
Understands and follows secure coding practices to avoid known potential vulnerabilities and actively looks for vulnerabilities during code reviews 
Identifies opportunities for automation that improve team performance and raises them to the team 
Consistently identifies and capitalizes on opportunities for simplification

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
1+ years of experience designing, developing, and implementing large-scale solutions in production environments

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
Airline Industry experience

Skills, Licenses & Certifications

Experience with the following technologies: 
- Programming Languages: Java, Python, C#, Javascript/Typescript 
- Frameworks: Spring/SpringBoot, FastAPI 
- Front End Technologies: Angular/React, Next.js
- Deployment Technologies: Kubernetes, Docker, Github Actions
- Source Control: GitHub, Git 
- CICD: GitHub Actions, Azure DevOps 
- Data management: PostgreSQL, MongoDB, Redis 
- Integration/APIs Technologies: Kafka, REST, GraphQL, IBM MQ, Azure EventHub, Azure ServiceBus
- Cloud Providers such as Azure and AWS  
- Test Automation: Postman, Cypress, JUnit, PiTest, ViTest, Playwright
Ability to concisely convey ideas verbally, in writing, in code, and in diagrams 
Experience in Agile methodologies, such as SCRUM 
Experience in DevOps Toolchain methodologies, including Continuous Integration and Continuous Deployment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Principal Engineer, IT Software (Fort Worth, TX, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
The Software domain refers to the area within Information Technology that focuses on the development, deployment, management, and maintenance of software applications that support business processes and user needs. This includes development, application lifecycle management, requirement analysis, QA, security & compliance, and maintaining the applications and infrastructure.

What you'll do

Writes, tests, and documents technical work products (e.g., code, scripts, processes) according to organizational standards and practices
Solves technical problems and builds components/libraries with far-ranging impact
Delivers high quality work and coaches more junior engineers on technical craftsmanship
Conducts root cause analysis to identify systemic problems and defines and leads execution of action items to address
Designs thoughtfully integrated systems that model organizational best practices, allowing disparate teams across product domains to deliver value with speed, scale, and reliability
Oversees the management of technical debt in existing systems and drives opportunities to eliminate within ongoing implementations
Consistently anticipates scaling, latency, and durability challenges and guides teams in implementation of mitigating strategies
Partners with the security organization to incorporate security conscious practices early in the lifecycle of new systems
Thoughtfully evaluates technical risks and guides toward practical prevention strategies
Consistently reflects on squad delivery practices throughout their span of of influence, recommends improvements to leadership and drives their implementation
Maintains a focus on removing the duplication of effort across teams and proactively identifies opportunities for reuse within their span of influence
Thoughtfully measures and assesses team and identifies areas of development for individuals
Explores emerging technologies, leads development of prototypes with little or no guidance and incorporates into architectural solutions where appropriate

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
9+ years of experience designing, developing, and implementing large-scale solutions in production environments

Preferred Qualifications – Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
Airline Industry experience

Skills, Licenses, and Certifications

7+ years of iOS development experience with knowledge of API design, best practices, and UX guidelines.
7+ years of Swift and UIKit experience.
Experience with SwiftUI and Objective-C.
Experience working with common Apple frameworks and APIs.
Experience with common iOS architecture patterns (MVC, MVVM).
Good understanding of Apple’s Human Interface Guidelines (HIG).
Experience writing automated tests with XCTest, XCUITest and Swift Testing.
Knowledge of multi-threading concepts and working with REST based JSON APIs.
History of publishing native mobile apps to the store
Ability to optimize solutions for performance, resiliency and reliability while maintaining an eye toward simplicity
Ability to concisely convey ideas verbally, in writing, in code, and in diagrams
Ability to optimize system designs spanning multiple teams to allow small, safe, incremental releases
Ability to work through others by cooperatively sharing responsibilities
Proficiency in Agile methodologies, such as SCRUM
Proficiency in DevOps Toolchain methodologies, including Continuous Integration and
Continuous Deployment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Analyst, Operations Planning (Fort Worth, TX, US)

Intro

Why you'll love this job

Analyze, plan, and forecast the block (travel) times for all our flights. Evaluate different block strategies to find the best balance between network reliability and operational costs.
Lead the evaluation of future network schedule designs. Coordinate with other teams such as network planning, crew planning and operations to ensure smooth implementation.
Consider the effects of new schedules, hub changes, construction, and other initiatives on our operations.
You are part of the Operations Schedule and Strategic Planning team, within the Operations Planning and Performance Division. Our team collaborates with other departments to create American’s global schedule.

What you'll do

Collaborate with operational planning departments (Airport Ops Business teams, TechOps, IOC, Crew), airport operational leadership, and Network Planning in the development of future schedules
Ensure operational concerns are validated, quantified, and reviewed collaboratively with Network Planning
Plan and maintain the accuracy and integrity of operational performance parameters through block times
Identify potential ways to improve sequencing at airports focused on resource utilization across the network
Work collaborative cross-functionally to improve operational performance by building reliable schedules together with Network and Operations Planning
Mine, model, analyze, and evaluate operational data to identify root cause factors impacting network reliability
Present findings and deliver recommendations to the operating groups and senior management
Analyze competitors’ schedules and operational performance
Seek out action plans and recommend corrective action to improve operational performance
Provide periodic reports to the operating departments focusing on trends and anomalies
Identify and resolve high priority operational performance issues related to ATC, chronically late flights, station performance, crew parameters, maintenance reliability and scheduling parameters pertaining to block
Create and maintain dashboards and reporting of key metrics on future schedules for various operational stakeholders
Plan and maintain hub schedule standards in collaboration with airports and Network Planning, while also monitoring performance trends for any necessary changes to scheduling standards
Identify schedule optimization opportunities to resolve high priority operations performance issues
Partner with functional owners (departments, airport leaders) to provide analytical support in resolving operational problems or respond to data/analysis requests on an ad hoc basis

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Business Administration, Industrial Engineering, Information Systems, Data Analytics, Applied Math, Statistics, or related field
1 year airline experience or other relevant experience
Experience in using data analysis to answer business questions and to assess the added value of recommendations
Experience with Microsoft Office (PowerPoint and Excel)
Experience with data retrieval languages (e.g. SQL, SparkSQL, MySQL, NoSQL)
Experience with reporting and data visualization tools and techniques (e.g. Tableau, PowerBI)

Preferred Qualifications- Education & Prior Job Experience

Master’s degree in Business Administration, Industrial Engineering, Information Systems, Data Analytics, or related field
Experience with 1 or more programming languages (e.g. R and Python)
Experience with Cloud Computing and/or Distributed Computing (e.g. Databricks, Spark, AWS)

Skills, Licenses & Certifications

High energy, results driven leader who possesses strong oral and written communication skills, along with a collaborative mindset and the ability to be persuasive and influence others
Skilled in data analysis/modeling in Excel/R/Python to answer business questions and assess operational impacts
Ability to effectively understand and analyze detailed information
Strong business acumen; technical learning/innovation management
Ability to perform both independently and as a team member, handle multiple assignments, complete projects on time, and respond to changing priorities
Ability to complete assigned projects accurately and within defined deadlines
Adaptable, comfortable with unstructured work and occasional shifting priorities

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Engineer/Sr Engineer, IT Software (Fort Worth, TX, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
The Software domain refers to the area within Information Technology that focuses on the development, deployment, management, and maintenance of software applications that support business processes and user needs. This includes development, application lifecycle management, requirement analysis, QA, security & compliance, and maintaining the applications and infrastructure.

What you'll do

Write, test, and document code, scripts, and processes following organizational standards
Solve technical problems and build impactful components/libraries
Deliver high-quality work and mentor junior engineers in technical skills
Conduct root cause analysis to address systemic issues and lead action plans
Design integrated systems that enable cross-functional teams to deliver value at scale, speed, and reliability
Manage technical debt and drive initiatives to eliminate it
Anticipate scaling, latency, and durability challenges, guiding teams in mitigation
Collaborate with security teams to implement secure practices early in development
Assess technical risks and implement prevention strategies
Evaluate squad delivery practices, recommend improvements, and drive change
Identify and eliminate duplication of effort, promoting reuse across teams
Measure team performance and support individual development
Explore emerging technologies, lead prototype development, and incorporate into architectural solutions

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
3+ years of experience designing, developing, and implementing large-scale solutions in production environments

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
Airline Industry experience

Skills, Licenses & Certifications

Proficiency with the following technologies:

Programming Languages: Java, Python, C#, Javascript/Typescript
Frameworks: Spring/SpringBoot, FastAPI
Front End Technologies: Angular/React
Deployment Technologies: Kubernetes, Docker
Source Control: GitHub, Azure DevOps
CICD: GitHub Actions, Azure DevOps
Data management: PostgreSQL, MongoDB, Redis
Integration/APIs Technologies: Kafka, REST, GraphQL
Cloud Providers such as Azure and AWS
Test Automation: Selenium, TestNG, Postman, SonarQube, Cypress, JUnit/NUnit/PyTest, Cucumber, Playwright, Wiremock/Mockito/Moq

Ability to optimize solutions for performance, resiliency and reliability while maintaining an eye toward simplicity
Ability to concisely convey ideas verbally, in writing, in code, and in diagrams
Ability to optimize system designs spanning multiple teams to allow small, safe, incremental releases
Ability to work through others by cooperatively sharing responsibilities
Ability to combines deep knowledge of a product domain with awareness of advancing technology to introduce solutions that propel the technical capability of the organization forward.
Proficiency in object-oriented design techniques and principles
Proficiency in Agile methodologies, such as SCRUM
Proficiency in DevOps Toolchain methodologies, including Continuous Integration and
Continuous Deployment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Engineer/Sr Engineer, IT Software (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Information Technology Regional HRIS Team supporting the 3 wholly owned regional carriers within the American Airlines' Information Technology Division.
Responsible for interacting with team members, business units, technology teams, 3rd party vendors, and the development team to improve the products and services being delivered by the IT organization.

What you'll do

Collaborates with product management and engineering teams, bridging the gap between business and technology throughout the product lifecycle to support development
Provides technical/functional assistance in identifying, evaluating, and developing systems and procedures that are cost effective and meet user requirements
Creates technical documentation including process flows and business flows by collaborating with the development and business teams. Ability to recommend potential improvements,
Creates system reference guides, system and process diagrams, general support documentation as needed.
Supports team, assisting with functionality questions, testing, implementation, and other deployment and delivery functions, as assigned
Troubleshooting nightly HR process and determine if any issues can be fixed directly or gather information for team to review.
Support the Regional Workday environment as a Technical SME.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
3 years of relevant system development/technical analysis experience
Understanding of relational database concepts, SQL experience needed
Strong Troubleshooting and Testing skills

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
3+ years of relevant experience in HR and/or payroll domains.
3+ years with Workday. Additional knowledge/experience with SAP Employee Central would be especially helpful.
Previous experience working in an Agile environment/Understanding of Agile concepts and terminology
C# experience a plus
Splunk experience/ability to review logs to determine root cause is important.
Airline Industry experience

Skills, Licenses & Certifications

Troubleshooting Experience. Excellent analytical and technical problem-solving skills
Advanced knowledge of systems flows, engineering documentation, tools, and architecture concepts
Advanced understanding of business systems and industry requirements, and full technical knowledge of systems analysis
Proficient in technical documentation and ability to ensure team documentation is updated and current.
Understands automated testing, testable requirements, and continuous integration and ability to utilize that knowledge.
Ability to work closely with developers and quality assurance teams to create domain models, sequence diagrams, use case diagrams, and operation contracts
Experience with application administration, systems support, or development preferred
Suggest improvements that could be made to application logging, file transfers, monitoring, general practices.
Experience managing user stories within an Agile software development process
Ability to adapt to unexpected events, new facts, and rapidly changing circumstances
Ability to build and maintain effective relationships with team members, customers, and external groups, as well as working in a collaborative environment with geographically dispersed resources
Ability to work independently and thrive in a sense-of-urgency environment and leverage best practices, with a can-do attitude
Proficient in MS Office applications

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst, Global Capacity and Route Planning (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Network and Schedule Planning Team within the Revenue Division.
Responsible for driving network value by finding opportunities to improve timings, increasing utilization and/or optimizing markets for aircraft size through creative scheduling and problem solving. Also serves as front-line contact points for all management and operational groups who schedule, including stations/hubs.

What you'll do

Develops schedules in the AIrVision Schedule Manager environment that meet operational constraints and optimize profitability
Applies results of data analyses to solve schedule optimization problems
Leverages understanding of the airline business and commercial goals to drive results
Creates innovative solutions to adapt to changing business conditions

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience
- Bachelor’s degree or equivalent experience/training
- 1 year of related experience
Preferred Qualifications- Education & Prior Job Experience
- 1 year of experience in airline Network Planning/Scheduling, Revenue Management or Financial Analysis
- Bachelor’s degree in Engineering, Mathematics, Economics, Data Analytics, Airline Management or similar field
Skills, Licenses & Certifications
- Ability to analyze data to optimize financial outcomes and to solve problems in a constrained environment
- Skills in developing airline schedules in the AirVision Schedule Manager or in scheduling crews, aircraft maintenance in another software package
- Knowledge of airline scheduling, networks and air service demand patterns

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Team Lead, Inflight Performance (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Inflight Performance team within the Customer Experience-Flight (NFLT) group. The Team Lead supervises Crew Managers, coordinates in-base activities, ensures consistency in policy interpretation, and collaborates with CPMs, base leadership, and local APFA to resolve escalated events.

What you'll do

Manage the day-to-day work of Crew Managers, Inflight Performance at assigned bases
Ensures thorough understanding and compliance with Inflight policies, procedures, and regulations
Provides leadership development of Crew Managers, Inflight Performance for greater responsibility and promotion opportunities
Collaborates with Labor, Legal & Team Member Relations to address flight attendant performance issues
Regularly meets with Regional Directors and local base leadership to understand performance trends at and provide guidance interpreting the performance policy
Works with the Inflight Reporting & Analytics team for data reporting and analysis and coordinates with senior leadership on performance strategies
Develops and manages special projects driving them to completion
Participates in task forces, problem solve and plans the future direction of the Performance team
Performs other projects as assigned

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s Degree or equivalent experience
4+ years related experience in the customer service industry
Ability to work shift work, including weekends and holidays
Must be able to work on-site at assigned base/location

Preferred Qualifications- Education & Prior Job Experience

Leadership management experience
Current or Previous Inflight Crew Manager
Flight Attendant experience
Knowledge and experience with American-specific systems including SABRE/DECS-FOS, Absence Tracker, Attendance & Performance/Flight Caps, Tableau
Experience working with represented labor group

Skills, Licenses & Certifications

Knowledge of Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
Excellent interpersonal, planning, and organizational skills
Ability to work and make decisions independently
Excellent presentation skills
Knowledge of JCBA

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Analyst, Training (Fort Worth, TX, US)

Intro

Why you'll love this job

Responsible for designing, developing, editing, and facilitating a variety of Safety training products for all work groups
This job is a member of the Learning and Development team under Safety Systems Engineering

What you'll do

Create effective and engaging instructional curriculum specifically crafted to produce desired learning outcomes and support the goals of the business
Employ a variety of teaching strategies conducive to motivating learning, including examples, practice, and interactivity
Conduct needs assessments to analyze learner background and instructional needs
Consult with internal customers regarding design, development and revision of their training products
Determine course objectives and the appropriate sequence in which to address them, and develop assessment items that accurately measure learning outcomes
Maintain open communication with stakeholders to ensure projects proceed in a timely manner and deadlines are met
Use technology and multimedia appropriately to enhance training
Identify additional training needs by uncovering areas of opportunity using available data resources
Maintain currency with instructional design / facilitation skills, industry trends and research
Mentor other instructional designers / facilitators throughout the training development process
Complete other tasks as required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in relevant field or equivalent experience/training
At least 2 years of experience applying instructional design to performance-based training 
At least 2 years of technical writing experience applying training methodologies
Experience working with rapid content development tool(s)
Experience facilitating regulatory training programs

Preferred Qualifications- Education & Prior Job Experience

Experience with learning management systems and knowledge of Articulate 360

Skills, Licenses & Certifications

Knowledge of Microsoft Office including Word, Excel, PowerPoint, Outlook, etc.  
Knowledge of instructional design and adult learning methodologies
Acute attention to detail
Exceptional organizational skills and proven ability to efficiently manage multiple projects in a fast paced, dynamic work environment
Strong interpersonal skills
Highly approachable and professional at all times
Ability to assess training needs, consult with internal customers, and develop appropriate instructional curriculum that produces desired learning outcomes
Ability to work independently as well as part of a team
Ability to effectively communicate with all levels of the organization both verbally and written

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Systems Administrator, AACU Mortgage Servicing (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Credit Union Team within the American Airlines Credit Union.
Responsible for American Airlines Credit Union’s real estate payments and servicing system administration functions.

What you'll do

Manages the mortgage servicing systems that integrate with the core and origination systems and online banking.
• Processes daily/monthly and end of day system close out and processing
• Performs daily payment sweeps and system reconciliation
• Prepares monthly/quarterly/annual member statements/notifications and year-end tax statements
• Assists with maintaining mortgage servicing policies and procedures
• Performs systems release testing and implementation
• Serves as primary vendor contact for mortgage servicing systems which include staying up to date with the latest system releases to determine potential impact to existing or new processes
• Coordinates troubleshooting requests from mortgage servicing department
• Collaborates with cross-functional partners and vendors to optimize departmental efficiencies
• Manages work out loan process
• QC Monitoring to detect/correct quality issues
• Performs other duties as assigned

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Bachelor’s degree in Business or equivalent work experience
2 years experience in Financial Services with working knowledge of Mortgage Operations
Experience with system management and testing process
Experience in real estate may include, but not limited to training, underwriting, processing or closing

Skills, Licenses & Certifications

Skilled in Intermediate proficiency in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Knowledge of loan origination/processing systems
Ability to manage projects in accordance with short and long range objectives
Ability to work independently with minimal supervision and handle multiple tasks simultaneously
Ability to demonstrate strong analytical and decision making skills
Ability to work well under deadlines and high volume pressure
Ability to maintain satisfactory performance and attendance
Must have acceptable credit history, which will be verified
Ability to pass applicable American Airlines pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Principal Solution Architect, IT Software (Fort Worth, TX, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
The Software domain refers to the area within Information Technology that focuses on the development, deployment, management, and maintenance of software applications that support business processes and user needs. This includes development, application lifecycle management, requirement analysis, QA, security & compliance, and maintaining the applications and infrastructure.

What you'll do

Writes, tests, and documents technical work products (e.g., code, scripts, processes) according to organizational standards and practices
Delivers high quality work and coaches team members on technical craftsmanship
Conducts root cause analysis to identify systemic problems and defines and leads execution of action items to address
Designs thoughtfully integrated systems that model organizational best practices, allowing disparate teams across product domains to deliver value with speed, scale, and reliability
Oversees the management of technical debt in existing systems and drives opportunities to eliminate within ongoing implementations
Consistently anticipates scaling, latency, and durability challenges and guides teams in implementation of mitigating strategies
Partners with the security organization to incorporate security conscious practices early in the lifecycle of new systems
Thoughtfully evaluates technical risks and guides toward practical prevention strategies
Consistently works across teams to break down silos and resolve problems collaboratively
Builds and maintains strong relationships with engineering and product leaders as well as key vendors across span of influence to capitalize on synergies within related organizations
Clearly translates technical strategy into implementable componentry within the context of the relevant business area
Maintains a focus on removing the duplication of effort across teams and proactively identifies opportunities for reuse within their span of influence
Mentors individuals on teams across their span of influence
Ensures teams across their span of influence are directionally aligned on the engineering strategy of their product domain and leads cross-team efforts that advance and influence organizational strategy

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
8+ years of experience designing, developing, and implementing large-scale solutions in production environments

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
Airline Industry experience

Skills, Licenses & Certifications

Understanding of observability practices at scale in large enterprises.
Create documentation for requirements, engineering drawings and diagrams, as well as operational installation (runbooks) to deliver infrastructure services for projects.
Translating business needs into actionable deliverables.
Work with engineers and analysts to capture requirements for enterprise projects and identify the enterprise infrastructure services required.
Document infrastructure environments in coordination with other infrastructure and application teams to ensure the system is secure, highly available, and scalable.
Collaborate with project managers, other engineers, architects, administrators, and customers to deliver projects on time and within budget.
Work with other enterprise infrastructure teams to deliver enterprise services to the businesses.
Work with service providers to deploy new solutions.
Explore and stay abreast of new technologies that can bring value to the organization.
Manage technology proof-of-concept selection criteria, evaluation, and testing.
Ability to optimize solutions for performance, resiliency and reliability while maintaining an eye toward simplicity.
Ability to concisely convey ideas verbally, in writing, in code, and in diagrams.
Ability to optimize system designs spanning multiple teams to allow small, safe, incremental releases.
Ability to work through others by cooperatively sharing responsibilities.
Ability to combine deep knowledge of a product domain with awareness of advancing technology to introduce solutions that propel the technical capability of the organization forward.
Proficiency in DevOps Toolchain methodologies, including Continuous Integration and Continuous Deployment.
Familiarity with Dynatrace and best practices of setting up an enterprise observability platform.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Aviation Maintenance Technician (Los Angeles, CA, US)

Intro

Why you'll love this job

Responsible for being a key reason why friends, family, and customers of American Airlines fly safely and on time.
There are also opportunities for job growth and advancement, training, and working with many of the industry’s most talented aviation professionals.
Starting pay is $45.09 per hour.

What you'll do

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job, absent undue hardship. Please contact Accommodations@aa.com should you wish to request an accommodation.

Technical Functions

Service aircraft, including but not limited to, mechanical work involved in the dismantling, disassembly, overhauling, repairing, fabricating, assembling, welding, checking, repairing, replacing, testing, adjusting, installing, and erecting all parts of airplanes required to maintain airworthiness of aircraft and their components
Conduct scheduled maintenance inspections
Certify for the quality of own workmanship (i.e., that it is in accordance with the proper maintenance manuals and references)
Connect/remove ground power and ground start units
Push out/tow aircraft and perform guideman functions

AMT Work Conditions – General Functions

Perform inspections in extreme environmental conditions, including extreme heat (over 100° Fahrenheit), extreme cold (below 32° Fahrenheit), rain, sleet, wind, and snow
Perform duties that require general safety awareness (e.g., when working in an area with moving vehicles)
Perform duties that require use of personal protective equipment (e.g., wearing fall protection while working at heights, wearing respirators while working around fumes and vapors)
Perform duties in conditions that are dirty (e.g., dirt, dust, grime)
Perform work in confined, tight, or awkward spaces

AMT General Functions

Sign mechanical flight releases and/or airworthiness releases
Maintain knowledge of and use manuals, supply/parts catalogs, minimum equipment lists, and general maintenance manuals
Ensure forms, records, reports, and other work-related paperwork are completed properly
Perform Foreign Object Debris (FOD) walks
Clean work area
Request parts

American Airlines General Functions

Report to position on time, as scheduled, and at assigned station or location, including varying shifts, weekends, and holidays
Perform all functions in accordance with safety procedures and policies
Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Receive assignments and follow instructions from supervisor or Crew Chief, as applicable
Coordinate with other employees and stakeholders in order to accomplish work tasks
Wear uniforms as required by company policy
Use relevant electronic systems to complete work

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED
Valid driver's license
Ability to read, write, fluently speak and understand the English language or language native to geographical location.
Airframe and Power Plant License required.
Must be willing to work outdoors in any weather conditions in accordance with Company Safety Guidelines.
Must be willing to work extra hours when there are operational needs, such as weather delays.
Ability to work rotating shifts including weekends, holidays, and days off.
Reports to work on a regular and timely basis.
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA).
Must be able to secure appropriate airport authority and/or US Customs security badges.
This job is subject to the Department of Transportation (DOT) drug and alcohol testing. Your previous employers will be contacted to verify if you had any DOT drug violations and/or refusals to test for drugs or alcohol in the previous two-year period. Your DOT required urine specimen will be tested for the following substances: Cocaine, Marijuana, PCP, Amphetamines, and Opiates.
Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Premium Guest Services Coordinator Full Time (Los Angeles, CA, US)

Intro

Why you'll love this job

The Premium Customer Services Coordinator (PCSC) will be responsible for the overall performance within the PCSC work area. In addition, the PCSC is a working member of the Premium Customer Services Group. PCSCs may be required to lead and direct the work of other employees. Starting pay is $28.96 per hour.

What you'll do

These are the essential functions of the job
This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Provide premium customer service to all customers
Register customers and verify their access to club(s) and/or lounge(s)
Greet customers by completing all guest experience items (e.g., greet customers using their name when possible, ensure name tag is visible, provide WIFI password, ask how you can assist)
Book and confirm flight reservations (e.g., using the semi-automated business review environment [SABRE], Qantas Intelligent Keypad [QIK]) All
Check premium customers in for their flights (e.g., flight changes, rebooking, passport verification swipe)
Monitor flights to identify boarding times, delays, or disruptions to best accommodate customer needs
Issue customer tickets (e.g., day of departure, reissues, future tickets)
Place customers on priority lists (e.g., upgrades, standby)
Provide timely resolution of customers’ travel issues
Contact the next level of customer service support (i.e., premium services CSCs or CSMs) to address unresolved customer issues, as needed
Document customer issues in the passenger name record (PNR)
Perform club enrollment or sales activities (e.g., Admiral’s Club, credit card memberships)
Coordinate all services provided to elite status customers (e.g., Concierge Key program and Five Star service)
Assist elite status customers (e.g., Concierge Key, Five Star Members) as they move throughout terminals
Assist customers with their baggage, as needed
Monitor or maintain the appearance of the lounges or clubs (e.g., via conduct of walk-throughs)
Communicate with business partners to ensure food and beverages are provided to club and/or lounge customers at all times
Oversee the activities of business partners providing services (e.g., catering, sanitation) to the club(s) and/or lounge(s)
Assist customers with technology provided in the club(s) and/or lounge(s)
Reserve conference rooms (e.g., 1 hour) for same-day travel requests
Coordinate services for any meetings occurring in conference rooms (e.g., food for the meetings)
Complete open or close procedures for club(s) and/or lounge(s)
Oversee the performance and appearance standards of all agents working in club(s) and/or lounge(s)
Oversee the scheduling for all agents working in club(s) and/or lounge(s)
Address escalated customer issues or concerns
Evaluate and address staffing needs based on volume and irregular operations
Train employees regarding the operations and norms of the customer service club(s) and/or lounge(s)
Conduct liquor inventory audit with beverage business partner
Monitor KeyStar system to arrange appropriate services for customers (e.g., government officials, OneWorld, Concierge Key, FiveStar)
Complete daily shift reports to advise and inform other coordinators of club and/or lounge activities
Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays
Complete job-relevant trainings

What you'll do (cont.)

Adhere to company policies, procedures, and performance standards
Wear uniforms as required by company policy
Adhere to government regulations (e.g., DOT, FAA, TSA)
Conduct transport check to ensure safe and timely transfers
Use multiple internal resources/systems, including during customer interactions

* Reasonable accommodations may be made for qualifying individuals with disabilities

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED
Must be able to read, write, fluently speak and understand the English language
Bilingual language skills required in some locations
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Actively demonstrate extraordinary customer service and customer engagement in an environment of hospitality
Ability to work under pressure, handle a multitude of projects concurrently while paying close attention to detail and customer service
Excellent salesmanship skills/interpersonal skills with ability to interact effectively with all levels of management and public contact
Service-oriented and self-motivated with a high level of professionalism
Able to attend training classes in Dallas/Fort Worth, Texas
Prior customer hospitality experience strongly preferred
Maintain a well-groomed and professional appearance
Excellent communication skills
Prior travel industry experience preferred
PC experience preferred
Strong organizational and administrative skills required
Ability to work irregular and/or extended hours, including weekends and holidays
Must report to work on a regular and timely basis

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Aircraft Line Maintenance (St. Louis, MO, US)

Intro

Why you'll love this job

This job is a member of the Line Maintenance Team within the Integrated Operations Division.
Responsible for overseeing aircraft maintenance technicians in the repair and return to service of American Airlines’ aircraft. Supervisors are front line leaders of people in the safe, compliant and timely return to service our aircraft. They do this by effectively managing the workload, resources, and work relationships of both internal customers & support groups and external regulatory authorities & vendors.

What you'll do

Guides and directs terminal and/or hangar aircraft maintenance through crew chiefs and leads
Oversees the implementation of the organization's plans, processes, policies, and procedures
Ensures crews are efficiently utilized to accomplish the operation’s workload
Meets company objectives in accordance with company policies and procedures
Responsible for timely and comprehensive communication flow to the workforce
Maintains effective work relationships with airport management, FAA, TSA, other government agencies, suppliers, and similar groups
Collaborates with other supervisors to accomplish directives and objectives
Identifies and takings steps to correct unsatisfactory results
Identifies training and development needs of AMTs within span of control
Provides effective feedback for crew chief and lead coaching/development
Effectively works with union leadership and workforce

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
3 years of aircraft maintenance experience
FAA Airframe & Powerplant Certificate
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

Associates or Bachelor’s degree in business or technical field or equivalent work experience
2 years of a successful track record of management in maintenance and/or production environments
3 years hands-on experience in the repair or manufacture of large transport category aircraft

Skills, Licenses & Certifications

Knowledge of functional area
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to supervise management, non-management and contract labor work groups
Ability to concurrently handle multiple responsibilities
Strong interpersonal and PC skills
Ability to concurrently supervise multiple areas of responsibility

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Coordinator, Baggage Operations (Chicago, IL, US)

Intro

Why you'll love this job

This job is a member of the Hubs & Gateways Team within the Customer Experience Division.
Responsible for planning, developing, coordinating and controlling all aspects of transferring baggage and the baggage handling system.
The salary range for this position is: $49,000 to $69,000

What you'll do

Responsible for achieving and assuring safe, efficient and economical utilization of resources
Recommends policy and procedure changes as necessary to ensure safe and efficient operations
Develops and maintains reports
Obtains information pertinent to the operation and ensures necessary information is disseminated to appropriate departments and personnel to ensure connection of baggage and BHS programming
Procures the necessary material, manpower and equipment to complete projects

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Knowledge of Company policies and procedures
May require knowledge of collective bargaining agreements and familiarity of operations
Good computer skills and familiarity with computer applications
May require knowledge of DECS and Res commands
Excellent telephone manner
Ability to work with others as part of a team and to obtain information from others or gain their participation in problem resolution

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Facilities Maintenance Operations (Chicago, IL, US)

Intro

Why you'll love this job

This job is a member of the Facilities Maintenance Operations Team within the Integrated Operations Division.
Responsible for Plant Maintenance operations in American Airlines' largest HUB where maintenance work is conducted in-house or contracted to a vendor. Directly oversee facilities maintenance operations and direct organized labor. Direct and manage the contract vendors with Tech Ops maintenance management team to ensure facilities-related work is maintained per company standards and the Facilities Maintenance Manual.
The salary range is: $98,000 to $119,500

What you'll do

Assists Management in evaluating Plant Maintenance employees and vendors for qualifications, experience levels, facilities, parts support and overall ability to comply with Facility maintenance department programs and procedures
Makes technical recommendations regarding facilities/ (GSE) department, review contracts and vendor quotes for accuracy and correct job scope
Initiates and manages repair work orders for time and material vendors as per the outlined procedures
Reviews vendor invoices for correct labor and material charges
Informs Station Management of Facilities abuse related damage and accident repair cost
Assists local station management, personnel and vendors with part procurement and technical expertise to expedite repairs
Works with station personnel and vendors for product improvement and equipment upgrades. Provide vendors with direction to enhance the operation and improve cost efficiencies
Performs Facilities, station, and vendor audits to ensure compliance with all Facilities Maintenance policies, procedures and standards
Completes other duties as assigned by management
Some travel may be required
Must pass a background reference check and criminal fingerprint check
Must pass a background for SIDA badge, if applicable

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
1 year leadership experience supervising production operation in an area related to heavy/shop maintenance
Knowledge of HVAC and industrial mechanical systems

Preferred Qualifications- Education & Prior Job Experience

Experience supervising / leading represented workgroups
Strong working knowledge of the General Procedure Manual and Safety Policy Procedure Manual
Knowledge of airport facilities maintenance and general repairs
Knowledge of Airport Baggage Sortation system
Knowledge of labor reporting and crew utilization
Strong interpersonal and PC skills

Skills, Licenses & Certifications

Electrical or HVAC certification
Ability to manage multiple areas of responsibility
Excellent analytical, organization and planning skills
Ability to assign work to designated workers
Knowledge of Microsoft Office
Understanding of airline/technical operations
Ability to multi-task
Ability to change direction when needed

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Staff Assistant I, Flight (Chicago, IL, US)

Intro

Why you'll love this job

This job is a member of the Flight Team within the Integrated Operations Division.
Responsible for providing clerical support for the Flight Management Staff.

What you'll do

Assists pilots with operational, administrative and personnel matters
Answers phones, general questions and assists with walk-in traffic
Issues parking tags and completing AOA badge applications
Processes payroll transactions for all Military, LTD, Unpaid sick leaves as well as resignations/retirements
Ensures all personnel records are processed for each pilot who transfers into or out of the base
Maintains Loaner iPads and Jeppesens. Inventories and orders operational and office supplies via Smart Buy
Maintains detailed data files in Excel

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Minimum typing skill of 25 to 49 W.P.M.
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to use Power Point and SAP

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Warehousing and Distribution (Chicago, IL, US)

Intro

Why you'll love this job

This job is a member of the Warehousing and Distribution leadership team.
Responsible for supervisng a unionized workforce’s daily operation of Technical Operations Supply Chain operation of aircraft parts and tooling, to include, shipping, receiving, inventorying and movement of company materials. This also includes the supervision of all Stores personnel assigned to the operation.
Annual Salary range: $64,000.00 to $99,500.00

What you'll do

Supervises and assigns job responsibilities to the front line team in one or more occupations
Coordinates with TechOps and Supply Chain partners on status of material requests
Manages all Administrative duties within the Supply department
Interprets company policies to workers and enforces safety regulations
Recommends or initiates personnel actions such as promotions, transfers, discharges and disciplinary measures
Maintains time and attendance records as well as personnel files and performance records
Maintains audit compliance
Maintains warehouse and supply locations assigned; maintain an efficient and orderly workforce/operation
Leads regularly scheduled crew briefings to communicate to team members department Policy and Procedural changes

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
3 years of relevant work experience

Preferred Qualifications- Education & Prior Job Experience

Bachelor's degree in Business, Supply Chain, Finance, Logistics or equivalent experience/training
Previous supervisory experience
Extensive Supply Chain or Logistics experience

Skills, Licenses & Certifications

Extensive Supply Chain experience in Automotive, Aviation, or Electrical Industries
Knowledge of applicable computer systems used by frontline members
Knowledge of how to find, read, and understand FAR's and how best to apply them to the line supply organization
Ability to quickly grasp various Collective Bargaining Agreement language and interpret it then apply the language to various situations
Knowledge of shipping limitations or the ability to quickly find these limitations as outlined in the IATA and 49 CFR
Must be able to walk extensively between Hangars
Must posess a current and valid driver's license
Must be able to work all shifts, 24/7, including holidays
Some travel required
Must be willing to work extended hours based on operational needs

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Premium Guest Services Coordinator Part Time (Phoenix, AZ, US)

Intro

Why you'll love this job

What you'll do

These are the essential functions of the job
This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Provide premium customer service to all customers
Register customers and verify their access to club(s) and/or lounge(s)
Greet customers by completing all guest experience items (e.g., greet customers using their name when possible, ensure name tag is visible, provide WIFI password, ask how you can assist)
Book and confirm flight reservations (e.g., using the semi-automated business review environment [SABRE], Qantas Intelligent Keypad [QIK]) All
Check premium customers in for their flights (e.g., flight changes, rebooking, passport verification swipe)
Monitor flights to identify boarding times, delays, or disruptions to best accommodate customer needs
Issue customer tickets (e.g., day of departure, reissues, future tickets)
Place customers on priority lists (e.g., upgrades, standby)
Provide timely resolution of customers’ travel issues
Contact the next level of customer service support (i.e., premium services CSCs or CSMs) to address unresolved customer issues, as needed
Document customer issues in the passenger name record (PNR)
Perform club enrollment or sales activities (e.g., Admiral’s Club, credit card memberships)
Coordinate all services provided to elite status customers (e.g., Concierge Key program and Five Star service)
Assist elite status customers (e.g., Concierge Key, Five Star Members) as they move throughout terminals
Assist customers with their baggage, as needed
Monitor or maintain the appearance of the lounges or clubs (e.g., via conduct of walk-throughs)
Communicate with business partners to ensure food and beverages are provided to club and/or lounge customers at all times
Oversee the activities of business partners providing services (e.g., catering, sanitation) to the club(s) and/or lounge(s)
Assist customers with technology provided in the club(s) and/or lounge(s)
Reserve conference rooms (e.g., 1 hour) for same-day travel requests
Coordinate services for any meetings occurring in conference rooms (e.g., food for the meetings)
Complete open or close procedures for club(s) and/or lounge(s)
Oversee the performance and appearance standards of all agents working in club(s) and/or lounge(s)
Oversee the scheduling for all agents working in club(s) and/or lounge(s)
Address escalated customer issues or concerns
Evaluate and address staffing needs based on volume and irregular operations
Train employees regarding the operations and norms of the customer service club(s) and/or lounge(s)
Conduct liquor inventory audit with beverage business partner
Monitor KeyStar system to arrange appropriate services for customers (e.g., government officials, OneWorld, Concierge Key, FiveStar)
Complete daily shift reports to advise and inform other coordinators of club and/or lounge activities
Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays
Complete job-relevant trainings

What you'll do (cont.)

Adhere to company policies, procedures, and performance standards
Wear uniforms as required by company policy
Adhere to government regulations (e.g., DOT, FAA, TSA)
Conduct transport check to ensure safe and timely transfers
Use multiple internal resources/systems, including during customer interactions

* Reasonable accommodations may be made for qualifying individuals with disabilities

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED
Must be able to read, write, fluently speak and understand the English language
Bilingual language skills required in some locations
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Actively demonstrate extraordinary customer service and customer engagement in an environment of hospitality
Ability to work under pressure, handle a multitude of projects concurrently while paying close attention to detail and customer service
Excellent salesmanship skills/interpersonal skills with ability to interact effectively with all levels of management and public contact
Service-oriented and self-motivated with a high level of professionalism
Able to attend training classes in Dallas/Fort Worth, Texas
Prior customer hospitality experience strongly preferred
Maintain a well-groomed and professional appearance
Excellent communication skills
Prior travel industry experience preferred
PC experience preferred
Strong organizational and administrative skills required
Ability to work irregular and/or extended hours, including weekends and holidays
Must report to work on a regular and timely basis

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Data Scientist/Sr Data Scientist, IT Analytics (Phoenix, AZ, US)

Intro

Why you'll love this job

This job is a member of the Operations Research and Advanced Analytics (OR&AA) team. Positioned within the Information Technology organization, the OR&AA team at American Airlines has a long history of being on the leading edge of analytics in the airline domain. Nearly four decades ago we launched the revenue management revolution with our yield management strategy. Today our diverse team of passionate analytics professionals supports decision making across the airline, including pricing and revenue management, fleet and network optimization, crew and flight scheduling, airport and maintenance operations and customer/social media analytics. We are constantly on the lookout to bring together exciting technologies, like the latest in cloud technology, with cutting-edge analytical methods, such as deep learning, computer vision, and natural language processing, to create a competitive edge for American.

What you'll do

Collaborative problem-solving: partner with cross-functional teams and other analytics professionals to identify high-impact business opportunities and frame analytical problems that align with organizational goals.
Data acquisition and preparation: obtain, clean, and transform structured and unstructured data from diverse sources to ensure robust data pipelines. Perform exploratory data analysis to uncover insights.
Deployment and maintenance: deploy models as proofs of concept and collaborate with IT engineers to integrate models into production environments. Monitor and maintain deployed models to ensure continued effectiveness.
Data visualization and reporting: create compelling dashboards and reports to communicate findings to stakeholder, translating data insights into actionable business recommendations.
Thought leadership and advocacy: promote data-driven decision-making across the organization by leading workshops, developing tutorials, and sharing best practices in data science.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Master’s/PhD degree or Bachelor’s degree with 2+ years of equivalent practical experience
Experience with at least one programming language
Practical experience with data extraction, cleaning, and analysis
Knowledge of statistical and machine learning techniques

Preferred Qualifications- Education & Prior Job Experience

Practical experience in designing, building and deploying machine learning models.
Experience working with cloud environments (e.g., Azure ML, Databricks) and managing production deployments.
Proficiency in SQL, MongoDB, IMSDB and data visualization (e.g., Tableau, Power BI).
Prior experience in consulting roles, demonstrating the ability to manage client relationships and deliver data-driven solutions.
Domain knowledge in the airline industry or related fields is highly desirable.

Skills, Licenses & Certifications

Demonstrated aptitude for logical analysis, problem identification, and problem solving
Ability to view data from different angles to employ feature engineering techniques to better represent models
Excellent interpersonal and communication skills with technical and non-technical audiences
Ability to interact, work, and develop relationships with people from diverse backgrounds

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Workforce Management (Philadelphia, PA, US)

Intro

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Domestic Airports Team within the Customer Experience Division

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Ability to solve complex staffing issues with minimal oversight
Strong communicator with all levels of the operation
Can manage multiple software programs at the same time to quickly analyze the operation and determine best course of action throughout the day
Coordinate assignments for frontline team members to dynamically work flights at gates
Utilizes GS Realtime and other programs (i.e. Prime, GETNG, SABRE) to identify and grant day of overtime, provide staffing inputs and tour reports
Being proactive and efficient with time management
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Applicable valid driver’s license as required by local authorities

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Scheduler, Flight Standards (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Flight Team within the Integrated Operations Division.
Responsible for the planning, scheduling and administering of pilots for Operating Experience, Line Checks and all flight line currency requirements in compliance with Company and Federal Regulations.

What you'll do

Oversees daily operation of pilot flight line qualifications
Monitors and fully administers Operating Experience and currency for line pilots
Monitors and fully administers Check Airmen schedules daily ensuring adequate coverage
Coordinates with FAA involvement in pilot training and currency
Coordinates with Crew Schedule to provide Check Airmen for non-qualified line pilots and resolving line pilot currency issues
Updates Check Airman and pilot–in-training data and schedules in a variety of applications, databases and Flight Operations System
Other tasks as assigned by the Flight Standards Schedules Manager
Ability to work weekends and holidays as needed

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent experience/training
3 years of Crew Schedule or Training/Qualifications experience
Advanced Flight Operations System/CREWS knowledge and experience

Skills, Licenses & Certifications

Demonstrated proficiency in Excel (required) and Access (preferred)
Ability to handle shifting priorities and work independently

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Scrum Lead, IT (Fort Worth, TX, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
Being a Scrum Lead at American Airlines offers you the opportunity to work in a dynamic, collaborative environment where you can make a meaningful difference while continuously growing and learning.

What you'll do

Optimize the flow of value from generation of ideas to release
Coach your team(s) to create high-value items, while eliminating or reducing rework, waste in the process, etc
Promote transparency on barriers to change, progress, and remove or seek assistance in addressing impediments and opportunities
Enable your team(s) to practice Professional Scrum and other frameworks/techniques that drive agility
Cultivate a habit of continuous learning (from prior increments, retrospectives, etc.), continuous experimentation, and continuous improvement to reach a high-performing state
Coach your team(s) to understand (the why) and practice new ways of working
Serve as internal trainers contributing to the learning and development of one or more team(s)
Coach Product Owners/Managers with techniques for establishing empirical product planning and maintaining a healthy Product Backlog
Maintain, share, and promote information radiators that enable inspection and adaptation
Coach teams to self-organize and facilitate events, as necessary

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

Bachelor’s Degree in Computer Science or related discipline or an equivalent combination of education and work experience
4+ years of relevant work experience in an agile environment
Experience coaching agile methodologies to team and stakeholders
Skills and knowledge of servant leadership, situational awareness, conflict resolution, continual improvement, empowerment and increasing transparency
Proven ability to promote a team environment and collaborate cross-functionally

Preferred Qualifications – Education & Prior Job Experience

Experience with driving adoption of Agile methodologies, processes and tools in a cross-functional organization
Superior analytical, problem solving and communication skills
Demonstrated experience with continuous integration/delivery
Participation in scaled agile frameworks

Skills, Licenses, and Certifications

Scrum Master Certification (CSM, PSM, SSM, or other scrum certification)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Airport Customer Care (Philadelphia, PA, US)

Intro

Why you'll love this job

This job is a member of the Hubs and Gateways Team, within the Customer Experience Division.
Responsible for managing, developing, and coordinating all customer related activities ensuring the highest level of customer satisfaction and experience.

What you'll do

Oversees day to day customer service operations including oversight of the ticket counter and gate activity in multiple facilities
Ensures efficient use of resources to achieve operational performance targets
Enforces all company and departmental procedures including safety and security
Reviews staffing requirements and bid schedules for all employees
Communicates procedural changes to Customer Service Managers and frontline employees ensuring compliance
Monitors and analyzes trends to achieve on time performance
Mentors and develops employees
Identifies areas which require improvement
Develops and implements processes to achieve improved efficiency and productivity
Enhances vendor relations and ensures contractual obligations are performed
Ensures all internal audit requirements are in compliance
Develops an annual expense plan and monitors the budget
Assists with interviews and selection of CSMs/Customer Service Supervisors
Ability to work rotating shifts including nights, weekends and holidays
Complete other duties as required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s Degree in Business Management or relevant field or equivalent experience/training
3 years’ work experience in Airline Customer Service supervisory

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Excellent analytical skills and proficient use of PC related software
Strong leadership and organizational skills
Ability to multi-task and handle shifting priorities within a fast-paced, dynamic work environment and can tolerate high stress situations
Ability to effectively delegate work assignments and manage large groups of employees
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Aircraft Line Maintenance (Orlando, FL, US)

Intro

Why you'll love this job

This job is a member of the Line Maintenance Team within the Integrated Operations Division.
Responsible for overseeing aircraft maintenance technicians in the repair and return to service of American Airlines’ aircraft. Supervisors are front line leaders of people in the safe, compliant and timely return to service our aircraft. They do this by effectively managing the workload, resources, and work relationships of both internal customers & support groups and external regulatory authorities & vendors.

What you'll do

Guides and directs terminal and/or hangar aircraft maintenance through crew chiefs and leads
Oversees the implementation of the organization's plans, processes, policies, and procedures
Ensures crews are efficiently utilized to accomplish the operation’s workload
Meets company objectives in accordance with company policies and procedures
Responsible for timely and comprehensive communication flow to the workforce
Maintains effective work relationships with airport management, FAA, TSA, other government agencies, suppliers, and similar groups
Collaborates with other supervisors to accomplish directives and objectives
Identifies and takings steps to correct unsatisfactory results
Identifies training and development needs of AMTs within span of control
Provides effective feedback for crew chief and lead coaching/development
Effectively works with union leadership and workforce

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
3 years of aircraft maintenance experience
FAA Airframe & Powerplant Certificate
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

Associates or Bachelor’s degree in business or technical field or equivalent work experience
2 years of a successful track record of management in maintenance and/or production environments
3 years hands-on experience in the repair or manufacture of large transport category aircraft

Skills, Licenses & Certifications

Knowledge of functional area
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to supervise management, non-management and contract labor work groups
Ability to concurrently handle multiple responsibilities
Strong interpersonal and PC skills
Ability to concurrently supervise multiple areas of responsibility

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Ramp Service Agent Part Time (St. Paul, MN, US)

Intro

Why you'll love this job

Fleet Service Clerks perform the handling of items on and off aircraft, carts, containers, and trucks; transporting items between terminals and aircraft; receiving, delivering, weighing and documenting of cargo in a cargo specific facility (warehouse) or a loading dock area.
The terms and conditions of this position are covered by the Transport Workers Union (TWU) Collective Bargaining Agreement. Starting pay is $20.63 per hour.

What you'll do

Move baggage and cargo of various weights to and from aircraft
Drive and operate belt loaders
Service aircraft at gates with ground power and air conditioning
Tow and pushback aircraft from gates
Service aircraft lavatories and water ports
Clean interior of aircraft when needed
Position beverage and luggage carts around the ramp area
Works outdoors in various weather conditions
Work shifts that include irregular and/or extended hours, weekends and holidays.

Click here to see what it takes to be part of the Fleet team, and click here to see what a day in the life of a Fleet Service Agent looks like!

What you'll do (cont.)

General

Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Perform all functions in accordance with safety procedures and policies
Wear uniforms as required by company policy
Wear all personal protective equipment (PPE) in accordance with rules and regulations
Work outdoors with exposure to extreme weather/elements, engine noise, and noxious fumes

Depending on your airport size, you may also do the following:

De-ice aircraft by directing a chemical/water stream at aircraft surfaces
Perform catering service

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

High school diploma or GED or international equivalent
Must be 18 years of age or older
Lift, load, unload, and transport bags and cargo to/from aircraft's, bag carts, and conveyor belts
Must have knowledge of and ability to use basic computer skills
People-oriented and highly motivated, with a positive and cooperative attitude
Good communication skills
Applicable valid driver’s license as required by local authorities
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Ability to obtain jet bridge certification
Must have the ability to pass the US Postal Service background check

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Customer Operations - DFW (DFW Airport, TX, US)

Intro

Why you'll love this job

American Airlines is seeking a goal-oriented Customer Service Manager (CSM) for the Tow Team at DFW. In this safety-critical leadership role, you will direct the pushback, towing, and repositioning of American Airlines aircraft, keeping our network moving on time while building a team culture rooted in safety, accountability, and continuous improvement.

What you'll do

Safety First: Be a safety advocate: proactively identify towing and pushback safety concerns, equipment condition, procedural compliance, and team behaviors and address them in real time. Conduct ride-alongs, self-audits, field observations, and root cause investigations to maintain a consistently safe movement area.
Team Leadership: Establish team and individual goals; coach and mentor frontline towing agents in skill development, safety behavior, and company culture.
Establish and promote effective relationships with team members that foster compassion, authenticity, integrity, respect and dignity.
Embrace the core values: passion, commitment, efficiency, reliability, dependability, optimism, honesty, and positivity.
Resource Management: Partner with crew chiefs who direct frontline towing assignments; ensure adequate tugs and towbars are available to meet operational demands safely and on time.
Cross-Functional Coordination: Coordinate with Ramp Operations, Tech Ops, Hub Control, Ramp Control, and ATC; manage escalated issues and deliver key operational information to the team.
Compliance & Continuous Improvement: Ensure adherence to JCBA, corporate policy, and training requirements; solicit feedback at all levels to drive operational improvement.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport ramp or ground operations experience with direct exposure to aircraft towing or pushback
2+ years leading others in a safety-critical operational environment
Knowledge of company policies, procedures, and functional automation applications

Skills, Licenses & Certifications

Strong safety mindset; ability to monitor, assess, and correct team and operational performance.
Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive work environment.
Critical thinking and sound judgment in time-sensitive aircraft movement scenarios
Effective communicator and active listener; ability to collaborate across multiple departments
Ability to work independently as well as collaboratively.
Ability to work under demanding operational conditions on an active movement area.
Ability to prioritize and execute with a sense of urgency and preciseness.
Ability to use sound business judgment to resolve issues with internal and external customers.
Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Valid driver's license; ability to qualify for SIDA badge
Has or can obtain USPS clearance (5-year U.S. residency requirement)
Ability to work rotating shifts including weekends, holidays, and days off; available for extended hours as operationally needed

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, CASS Analysis and Safety Technology (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Integrated Operations Team within the Integrated Operations Division.
Responsible for performing analysis of audit and operational data to identify potential discrepancies with maintenance and inspection programs, performs risk and root cause analysis, interfaces with Subject Matter Experts (SME) in the identification of the root cause of system deficiencies in maintenance and inspection programs, and evaluates current processes and procedures for effectiveness. This job is also responsible for preparing reports related to safety for upper and senior management.

What you'll do

Develops analytical tools focusing on systems that capture data needed to measure trends of operational, quality audits, investigations, and safety data
Utilizes data modeling to design systems and views processes and data flows for systems analysis
Analyzes processes and procedures that are prone to create erroneous data, and conduct testing to ensure that systems operate as expected
Designs new systems and complex analytical queries to support the QA/CASS (Continuous Analysis Surveillance System) Analysis department
Conducts analysis of operational data obtained through quality audits, investigations, and safety reviews to provide mitigation recommendations to management
Creates and edits reports and analysis intended to highlight and resolve safety related issues throughout the corporation
Determines root cause of system deficiencies of Maintenance and Inspection programs by interfacing with the operational, audit, and reliability departments
Identifies and prioritizes system audits using risk assessment methods
Reviews analysis results to determine risk associated with maintenance and inspection programs Conduct follow-up analysis to ensure compliance with and test the effectiveness of corrective and preventative actions
Conducts follow-up analysis to ensure compliance with and tests the effectiveness of corrective and preventative actions

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's Degree in Safety, Engineering, or aviation related field or equivalent experience in air carrier maintenance, quality assurance or operations
5 years experience with airline maintenance and the Continuous Airworthiness Maintenance Program (CAMP)
Experience in metrics, development of Dashboards and data analysis

Preferred Qualifications- Education & Prior Job Experience

Knowledge of SQL to create and manipulate queries in Mosaic and Access database
Leadership experience within Tech Ops
Excellent analytical skills
Ability to establish and handle multiple priorities
Ability to self-manage time schedule
Excellent interpersonal skills
Ability to interact with various levels of management
Understanding of Lean Six Sigma (LSS) processes

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Knowledge of Code of Federal Regulations, AA maintenance and operations programs, Company policies and safety procedures
Knowledge of SQL to create and manipulate queries in Mosaic and Access database
Excellent analytical skills
Ability to establish and handle multiple priorities
Ability to self-manage time schedule
Excellent interpersonal skills
Ability to interact with various levels of management

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Risk Prevention Specialist, Chile SCL (Santiago, CL)

Intro

Why you'll love this job

This role supports the SCL team in International Operations by identifying and evaluating a wide range of workplace hazards and their potential impact on employee health. It also maintains essential safety management tools—including the Risk Matrix, Internal Occupational Health and Safety Regulations, and Preventive Activity Log—to ensure consistent, standardized risk reporting across the organization.

What you'll do

Coordinate and support administrative items for safety education and ACHS training programs
Assist with routine inspections and audits to verify compliance with safety regulations and ensure all equipment and procedures meet required standards and ergonomic conditions
Support investigations of workplace incidents, accidents and illnesses to identify contributing factors, document findings, and help implement preventive measures in accordance with Law No. 16.744 and internal procedures
Collaborate in the coordination of emergency preparedness and response plans including evacuation procedures, injury care, and communication with emergency services while continuously improving contingency and disaster management programs
Maintain accurate and organized records, files, and documentation related to compliance, inspections, training, and preventive actions
Track, analyze, and report key risk indicators ensuring leadership is informed through monthly updates
Support comprehensive risk prevention plans ensuring they are communicated, executed effectively, and regularly reviewed across all departments
Identify and mitigate workplace hazards through process improvements, use of protective equipment, clear signage, targeted training, and well-defined emergency procedures, among other applicable safety measures
Monitor changes in laws, regulations, and internal processes that may affect the organization’s risk profile and adjust prevention strategies accordingly by providing technical advice to management
Coordinate health and environmental surveillance programs according to existing workplace risks and legal requirements
Participate in the design and organization of workplaces and workstations to ensure safe and healthy operation

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

Technical degree in risk prevention and emergency management or a related field
At least 12 months of previous experience during the last 3 years in safety or risk-related roles for companies in similar activities
Fluently read, write, and speak English and Spanish

Preferred Qualifications – Education & Prior Job Experience

3+ years of experience working in an international environment
Strong background in occupational safety, occupational health, industrial hygiene, and ergonomics
Experience coordinating safety or compliance trainings
Experience promoting inclusive and respectful workplace practices

Skills, Licenses, and Certifications

Strong communication and collaboration skills
Analytical ability to assess risks and propose solutions
Ability to make quick and effective decisions in emergency situations
Aptitude for technical analysis and coordination
Ability to work in a team and collaborate with other departments
Adaptability to face different situations and challenges in the workplace

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health benefits to help you stay well.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Engineer/Sr Engineer, IT Software (Fort Worth, TX, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
The Software domain refers to the area within Information Technology that focuses on the development, deployment, management, and maintenance of software applications that support business processes and user needs. This includes development, application lifecycle management, requirement analysis, QA, security & compliance, and maintaining the applications and infrastructure.

What you'll do

Write, test, and document code, scripts, and processes following organizational standards
Solve technical problems and build impactful components/libraries
Deliver high-quality work and mentor junior engineers in technical skills
Conduct root cause analysis to address systemic issues and lead action plans
Design integrated systems that enable cross-functional teams to deliver value at scale, speed, and reliability
Manage technical debt and drive initiatives to eliminate it
Anticipate scaling, latency, and durability challenges, guiding teams in mitigation
Collaborate with security teams to implement secure practices early in development
Assess technical risks and implement prevention strategies
Evaluate squad delivery practices, recommend improvements, and drive change
Identify and eliminate duplication of effort, promoting reuse across teams
Measure team performance and support individual development
Explore emerging technologies, lead prototype development, and incorporate into architectural solutions

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
3+ years of experience designing, developing, and implementing large-scale solutions in production environments

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
Airline Industry experience

Skills, Licenses & Certifications

Proficiency with the following technologies:
Dynamics 365 Sales & Service – Deep understanding of core entities, customizations, JavaScript, Business Rules, Plugins and workflows
- Power Platform – Hands-on experience with Power Automate (flows), Power Apps (Model-Driven & Canvas), Power Pages.
- JavaScript & C# Development – Strong experience in client-side scripting, plugins, and custom business logic.
- Azure Services – Proficiency in Azure Function Apps, Azure SQL Database, App Services, Azure Storage, Logic Apps and Service Bus for integrations.
- Dataverse (Common Data Service) – Experience in customizing and working with Dataverse.
- API & Integration Knowledge – Familiarity with Dataverse Web API, REST, OData, Power Automate Connectors and SOAP services.
- Security & Authentication – Dynamics 365 Security Roles, Web Roles, Business Unit, Teams & Hierarchy Based Security, Understanding of OAuth, Azure AD, and role-based security models.
- Performance Optimization – Experience in troubleshooting, debugging, and optimizing Dynamics 365 applications.
- Power BI - Experience in integrating Power BI with Dynamics and create reports and visuals
- Front End Technologies: Angular/React
- Deployment Technologies: Kubernetes, Docker
- Source Control: GitHub, Azure DevOps
- CICD: GitHub Actions, Azure DevOps
- Data management: PostgreSQL, MongoDB, Redis
- Integration/APIs Technologies: Kafka, REST, GraphQL
- Cloud Providers such as Azure and AWS
- Test Automation: Selenium, TestNG, Postman, SonarQube, Cypress, JUnit/NUnit/PyTest, Cucumber, Playwright, Wiremock/Mockito/Moq
Ability to optimize solutions for performance, resiliency and reliability while maintaining an eye toward simplicity
Ability to concisely convey ideas verbally, in writing, in code, and in diagrams
Ability to optimize system designs spanning multiple teams to allow small, safe, incremental releases
Ability to work through others by cooperatively sharing responsibilities
Ability to combines deep knowledge of a product domain with awareness of advancing technology to introduce solutions that propel the technical capability of the organization forward.
Proficiency in object-oriented design techniques and principles
Proficiency in Agile methodologies, such as SCRUM
Proficiency in DevOps Toolchain methodologies, including Continuous Integration and
Continuous Deployment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Engineer/Sr Engineer, IT Software (Fort Worth, TX, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
The Software domain refers to the area within Information Technology that focuses on the development, deployment, management, and maintenance of software applications that support business processes and user needs. This includes development, application lifecycle management, requirement analysis, QA, security & compliance, and maintaining the applications and infrastructure.

What you'll do

Write, test, and document code, scripts, and processes following organizational standards
Solve technical problems and build impactful components/libraries
Deliver high-quality work and mentor junior engineers in technical skills
Conduct root cause analysis to address systemic issues and lead action plans
Design integrated systems that enable cross-functional teams to deliver value at scale, speed, and reliability
Manage technical debt and drive initiatives to eliminate it
Anticipate scaling, latency, and durability challenges, guiding teams in mitigation
Collaborate with security teams to implement secure practices early in development
Assess technical risks and implement prevention strategies
Evaluate squad delivery practices, recommend improvements, and drive change
Identify and eliminate duplication of effort, promoting reuse across teams
Measure team performance and support individual development
Explore emerging technologies, lead prototype development, and incorporate into architectural solutions

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
3+ years of experience designing, developing, and implementing large-scale solutions in production environments

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
Airline Industry experience

Skills, Licenses & Certifications

Proficiency with the following technologies:
- Dynamics 365 Sales & Service – Deep understanding of core entities, customizations, JavaScript, Business Rules, Plugins and workflow
- Power Platform – Hands-on experience with Power Automate (flows), Power Apps (Model-Driven & Canvas), Power Pages.
- JavaScript & C# Development – Strong experience in client-side scripting, plugins, and custom business logic.
- Azure Services – Proficiency in Azure Function Apps, Azure SQL Database, App Services, Azure Storage, Logic Apps and Service Bus for integrations.
- Dataverse (Common Data Service) – Experience in customizing and working with Dataverse.
- API & Integration Knowledge – Familiarity with Dataverse Web API, REST, OData, Power Automate Connectors and SOAP services.
- Security & Authentication – Dynamics 365 Security Roles, Web Roles, Business Unit, Teams & Hierarchy Based Security, Understanding of OAuth, Azure AD, and role-based security models.
- Performance Optimization – Experience in troubleshooting, debugging, and optimizing Dynamics 365 applications.
- Power BI - Experience in integrating Power BI with Dynamics and create reports and visuals
- Front End Technologies: Angular/React
- Deployment Technologies: Kubernetes, Docker
- Source Control: GitHub, Azure DevOps
- CICD: GitHub Actions, Azure DevOps
- Data management: PostgreSQL, MongoDB, Redis
- Integration/APIs Technologies: Kafka, REST, GraphQL
- Cloud Providers such as Azure and AWS
- Test Automation: Selenium, TestNG, Postman, SonarQube, Cypress, JUnit/NUnit/PyTest, Cucumber, Playwright, Wiremock/Mockito/Moq
Ability to optimize solutions for performance, resiliency and reliability while maintaining an eye toward simplicity
Ability to concisely convey ideas verbally, in writing, in code, and in diagrams
Ability to optimize system designs spanning multiple teams to allow small, safe, incremental releases
Ability to work through others by cooperatively sharing responsibilities
Ability to combines deep knowledge of a product domain with awareness of advancing technology to introduce solutions that propel the technical capability of the organization forward.
Proficiency in object-oriented design techniques and principles
Proficiency in Agile methodologies, such as SCRUM
Proficiency in DevOps Toolchain methodologies, including Continuous Integration and
Continuous Deployment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Developer/Sr Developer, IT Applications (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Information Technology Team within the Information Technology Division
Responsible for leveraging cutting edge technology to solve business problems at American Airlines by participating in all phases of the development process from inception through transition, advocating the agile process and test-driven development, using object-oriented development tools to analyze, model, design, construct and test reusable objects, and making the codebase a better place to live and work

What you'll do

Collaborates with leaders, business analysts, project managers, IT architects, technical leads and other developers, along with internal customers, to understand requirements and develop needs according to business requirements
Maintains and enhances existing enterprise services, applications, and platforms using domain driven design and test-driven development
Troubleshoots and debugs complex issues; identifies and implements solutions
Creates detailed project specifications, requirements, and estimates
Researches and implements new technologies to enhance current processes, security, and performance
Supports the development of coding standards and adheres to best practices and security guidelines
Works closely with software architects and technical leads to ensure decisions meet long-term enterprise growth needs

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
3 years of full Software Development Life Cycle (SDLC) experience designing, developing, and implementing large-scale applications in hosted production environments
3 years of professional, design, and open-source experience

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
5 years of full Software Development Life Cycle (SDLC) experience
Airline Industry experience

Skills, Licenses & Certifications

Proficiency in Full Stack Development
Proficiency and demonstrated experience in the following technologies:
- Cloud-based development: Cloud Foundry
- Dynamics 365 CRM Sales & Service – Deep understanding of core entities, customizations, JavaScript, Business Rules, Plugins and workflows
- Power Platform – Hands-on experience with Power Automate (flows), Power Apps (Model-Driven & Canvas), Power Pages.
- JavaScript & C# Development – Strong experience in client-side scripting, plugins, and custom business logic.
- Azure Services – Proficiency in Azure Function Apps, Azure SQL Database, App Services, Azure Storage, Logic Apps and Service Bus for integrations.
- Dataverse (Common Data Service) – Experience in customizing and working with Dataverse.
- API & Integration Knowledge – Familiarity with Dataverse Web API, REST, OData, Power Automate Connectors and SOAP services.
- Security & Authentication – Dynamics 365 Security Roles, Web Roles, Business Unit, Teams & Hierarchy Based Security, Understanding of OAuth, Azure AD, and role-based security models.
- Performance Optimization – Experience in troubleshooting, debugging, and optimizing Dynamics 365 applications.
- Power BI - Experience in integrating Power BI with Dynamics and create reports and visuals
- Proficiency in object-oriented design techniques and principles
- Proficiency in Microsoft Office Tools (Project, Excel, Word, PowerPoint, etc.)
Experience in Agile methodologies, such as SCRUM
Experience in DevOps Toolchain methodologies, including Continuous Integration and Continuous Deployment
Siebel Configuration & Customization
- Configure Siebel Business Components, Applets, Views, Screens, Workflows, and Assignment Manager rules.
- Develop and maintain Siebel EAI, Workflow Policies, Runtime Events, and Business Services.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

80007279-Operations Support and Training, Cargo - Colombia BOG (Bogota, CO)

Intro

Why you'll love this job

This role is responsible for delivering and overseeing operational and compliance‑driven training programs while providing subject‑matter expertise and support to regional station operations. The role ensures training effectiveness, regulatory compliance, and consistent execution of safety, operational, and company standards through collaboration, oversight, and hands‑on operational support.

What you'll do

• Deliver American Airlines mandated initial, recurrent, and operational training programs in-person across the region and virtually
• Supervise and evaluate trainees, including performance assessment, coaching, and progressive counseling when needed
• Ensure proper certification and training compliance documentation for course completion
• Analyze training needs and design, develop, and maintain accurate and current curricula and materials
• Perform training administration, compliance reporting, audit support, and timely expense reporting
• Partner with Regional Manager and station leadership to resolve operational issues and support consistent execution
• Provide operational support to stations, including on‑the‑job training, mentoring, and serving as first point of contact
• Monitor station compliance with safety requirements, policies, regulations, and key operational controls, including cargo handling where applicable
• Support regional operations through station reviews, special projects, operational communications, and cross‑departmental assistance
• Support cargo and non‑cargo stations with COMAT and AOG handling and assist other departments and the COC as needed

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Completion of secondary school or equivalent education level
• 5 years of experience in cargo air transportation
• Fluently read, write, and speak English and Spanish
• Ability to travel as needed

Preferred Qualifications- Education & Prior Job Experience

• Prior experience with Icargo software
• Experience delivering operational, safety, or compliance training in an aviation or regulated environment
• Experience developing and maintaining training curricula and instructional materials

Skills, Licenses & Certifications

• Ability to evaluate performance and provide coaching, in-person and virtually, and on‑the‑job training
• Working knowledge of airline and cargo operations, safety standards, and regulatory requirements
• Ability to interpret and apply company policies and operational procedures
• Strong analytical and problem‑solving skills related to operational and compliance performance
• Strong organizational skills with attention to documentation and compliance tracking
• Effective communication and relationship‑building skills with station leadership and partners

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

1. Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
2. Health Benefits: You’ll have access to your health benefits to help you stay well.
3. Additional Benefits: Other great benefits include our Employee Assistance Program, discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

Loan Officer, AACU Branch Operations (Philadelphia, PA, US)

Intro

Why you'll love this job

This role is based within our American Airlines Credit Union branch located at Philadelphia International Airport. The role is responsible for building member-relationships for the long term by matching member-needs to American Airlines Credit Union products, services and lending solutions.

What you'll do

Process new loan applications, which includes interviewing the member, analyzing credit reports and documentation and offering the best product to meet member needs
Exercise lending authority to correctly handle all loan requests, including but not limited to consumer loans
Creates and promotes positive name recognition for the Credit Union
Support or speak publicly at special Credit Union events
Work with branch/department managers and staff to identify and leverage cross-selling opportunities
Research member inquiries and provide solutions as required in a timely manner
Maintain awareness of all branch functions and duties to ensure proper support and coverage is provided at all times
Implement and enforce internal control and security measures in accordance with Credit Union policies and government regulations
Foster a culture that promotes teamwork, service excellence and relationship building
Handle responsibilities of a Member Services Representative as needed
Perform Notary Services as required
Provide coverage for management vacations
May work a rotating Saturday schedule depending on job location
Perform other duties as assigned
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalent
Must be able to work in-person at assigned branch location
Must have strong working background in a financial institution and relevant consumer loan processing or underwriting experience within the last twelve months
Job level to be determined by the candidate's skills, qualifications and experience

Preferred Qualifications- Education & Prior Job Experience

Bachelor's Degree in Business, Finance, related area, or equivalent financial services experience, or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions
Lending and sales-culture environment experience

Skills, Licenses & Certifications

Skilled in Microsoft Office software (i.e., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Ability to exercise excellent member service skills
Ability to perform in a sales-culture environment with a desire to cross sell Credit Union products and services
Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
Ability to interact professionally with all employees and members
Ability to speak, read, and write in English is required; Spanish is a plus
Ability to work independently and with minimal supervision
Ability to perform basic math calculations and analyze data
Ability to self-motivate with strong organization skills and capacity for attention to detail
Ability to effectively prioritize work and meet deadlines
Ability to sit and/or stand for extended periods of time
Abiliyt to work varying schedules, including evenings and weekends
Ability to travel overnight
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Engineer (Tulsa, OK, US)

Intro

Why you'll love this job

A Tooling Engineer is responsible for the design and specification support of tooling for aircraft. This job entails authoring and revision control of engineering specifications, and creation of maintenance requirements and programs for that equipment. This posting is primarily for tooling in the Line Maintenance realm, but responsibilities will often cross over into Test Equipment, and Base Maintenance Tooling areas.

What you'll do

Engineer L2

Support of aircraft tooling, aircraft servicing equipment, aircraft handling equipment, and aircraft recovery equipment.
Collaboration and interface with Test Equipment Engineers and Base Tooling Engineers.
Working with Ground Support Engineering, and other support Departments across the airline spectrum.
Extensive work with Aircraft and Power Plant Engineers.
Cooperation and Controls related to manufacturers and suppliers of aircraft tooling equipment.
Occasional design of tooling that does not already exist.
Real-Time Support of the airline when expertise is required.

Engineer L3
Please see Engineer L2 essential job functions. This position additionally performs the following:

Coordinates with manufacturers and regulatory authorities, as required, and ensures that Engineering dispositions are properly substantiated in accordance with applicable regulations and Company manuals
Develops customized procedures and special criteria for repairs, modifications, inspections, servicing and other maintenance actions which are not adequately addressed in existing manuals
Strives to improve communications skills, time management and other personal qualities pertinent to maximum effectiveness and efficiency in performing assigned duties

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Engineering required
2 years of related experience

Preferred Qualifications- Education & Prior Job Experience

3-6 years experience as an engineer with aircraft systems or related experience
Experience authoring, revising, and creating Engineering Orders (EOs), Maintenance Evaluation Team (MET) Projects, and Engineering Authorizations (EAs)
Knowledge of CFRs, maintenance programs, WDM, AMM, IPC, TSM and CMM

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Excellent analytical, technical writing, problem solving, communication, planning and organizational skills
Ability to work under pressure
Must be self-motivated and disciplined in their work ethics
Basic computer programming

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Customer Care (Chicago, IL, US)

Intro

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Airports Team within the Customer Experience Division.
The pay range for this role is $51,000 to $86,500, taking into account the qualifications and experience of the selected candidate.

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty
Manage escalated service issues and be visible to your team members when problems arise
Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.
Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision-making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

General Manager, Airport Customer Experience CHS (Charleston, SC, US)

Intro

Why you'll love this job

This job is a member of the Hubs & Gateways Team within the Customer Experience Division.
Responsible for managing the operations, optimizing the business, leading the people and cultivating relationships with diverse audiences.

What you'll do

Assess and executes appropriate resources to optimize station performance
Monitors, reviews and reports station performance
Understands the importance of safety, compliance and regulatory standards associated with flight operations
Establishes relationships through engagement, collaboration and inclusiveness with internal and external stakeholders
Coordinates closely with local airport authorities and government agencies to ensure organization’s priorities, objectives and concerns are effectively represented
Directs, manages, and oversees, daily airport operation activities to ensure safe, reliable and efficient service for our passengers and stakeholders
Manages scheduled, off-scheduled and charter flight operations and meet performance goals
Acts as liaison between the Company and various organizations
Evaluates, identifies and recommends process improvement changes for a dynamic operational environment
Oversees, monitors and controls budget and manages overall financial administration
Leads, motivates and develops employees to perform in a safe, efficient, productive, professional manner and deliver superior customer service
Assumes responsibility of employee management – including hiring, conducting performance reviews, administering corrective action, salary administration, training, and career development
Maintains company standards of safety and security
Partners with vendors and contractors
Preserves integrity and ethical values as it relates to audits, compliance and regulatory mandates

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in related field or equivalent work experience
4 years airline operations experience
2 years in supervisory or management capacity
Track record of exceptional supervisory, leadership and motivational skills

Preferred Qualifications- Education & Prior Job Experience

Knowledge of managing an operating budget

Skills, Licenses & Certifications

Demonstrated time-management skills with proven ability to handle multiple projects while meeting deadlines
Outstanding organizational abilities
Ability to work cohesively with collective bargaining units
Understands the importance of safety, compliance and regulatory standards associated with flight operations
Ability to resolve issues with internal and external customers
Uses sound business judgment to make key decisions
Effective conflict resolution skills
Skilled in Microsoft Office software (e.g. Word, Excel, Access, PowerPoint )
Takes initiative to act upon and adapt to a fast-paced environment
Valid US drivers license
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA).
Must be able to secure appropriate airport authority and/or US Customs security badges
Must successfully complete comprehensive background and/or fingerprint checks to satisfy security requirements and subject to Department of Transportation (DOT) drug and alcohol testing

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Engineering (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Cabin Systems Engineering Team within the Integrated Operations Division.
Responsible for managing a technical organization with tactical and strategic decision making to support the engineering activities of the airline. This job is also responsible for managing efforts to continuously improve the products and processes of the organization.

What you'll do

Responsible for the professional development of team members
Troubleshoots chronic aircraft in the field
Conducts major damage assessment and temporary repair development in the field
Maintains awareness of all open engineering issues during assigned shift
Delegates open engineering issues as required to ensure prompt resolution
Provides engineering work scope for troubleshooting of operational issues to determine root cause and provide corrective action
Creates solutions for recurring aircraft discrepancies
Must be willing and able to work irregular hours and shift schedules including holidays and weekends.
This is a day shift position with overnight support as needed.
Acts as focal on addressing technical and process issues essential to the success of the Company

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s Degree in Engineering from an accredited college or university required
8 years of experience as an Engineer in aviation

Preferred Qualifications- Education & Prior Job Experience

10 years of experience in aviation
Master's degree in Mechanical/Aerospace Engineering from an accredited college/university

Skills, Licenses & Certifications

Working knowledge of Lean/Six Sigma principles
Knowledge of Microsoft Office to include Word, Outlook, Excel, etc.
Demonstrated ability to manage major projects on schedule
Demonstrated skills in employee development

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Member Services Representative, AACU Loan Processing (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Lending Solutions team within the American Airlines Credit Union. The role is responsible for working directly with Loan Officers and American Airlines Credit Union members to make the lending experience the best it can be.

What you'll do

Answers a high volume of calls in the Phone Loan Department
Collects data and documentation for loan applications in compliance with Credit Union policies, procedures and NCUA regulations
Inputs data in LINK loan origination system
Closes and disburses loan funds
Cross sells additional loan products
Completes electronic documents
Processes mail, faxes and emails
May be required to work a rotating Saturday schedule
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalent

Preferred Qualifications- Education & Prior Job Experience

Previous lending experience in a credit union, bank or finance company
Previous knowledge of Synapsys, LINK and Episys systems
Previous understanding of pay statements, vehicle purchase orders and credit reports
Previous experience in a sales-culture environment

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint)
Ability to exercise excellent member and customer service skills
Possess above-average professional telephone skills
Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
Above average ability to interact professionally with all employees and members
Ability to adapt well to change
Ability to work independently and with minimal supervision
Ability to perform basic math calculations and analyze data
Ability to self-motivate with strong organization skills and capacity for attention to detail
Ability to effectively prioritize work and meet deadlines
Ability to speak, read, and write Spanish is a plus
Ability to maintain satisfactory performance and attendance
Must pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Premium Guest Services Representative Full Time (DFW Airport, TX, US)

Intro

Why you'll love this job

The Premium Customer Services Representative is an ambassador of American Airlines, providing superior hospitality, excellent customer service, extensive ticketing and problem resolution for our most valuable customers in all areas covered by the Premium Customer Services organization. Premium Customer Services Representatives provide enhanced, extraordinary services in a positive, enthusiastic, courteous and friendly manner to all customers and guests. Starting pay is $19.64 per hour.

What you'll do

Provide premium customer service to all customers
Register customers and verify their access to club(s) and/or lounge(s)
Greet customers by completing all guest experience items (e.g., greet customers using their name when possible, ensure name tag is visible, provide WIFI password, ask how you can assist)
Book and confirm flight reservations (e.g., using the semi-automated business review environment [SABRE], Qantas Intelligent Keypad [QIK]) All
Check premium customers in for their flights (e.g., flight changes, rebooking, passport verification swipe)
Monitor flights to identify boarding times, delays, or disruptions to best accommodate customer needs
Issue customer tickets (e.g., day of departure, reissues, future tickets)
Cancel passenger reservations, as requested
Place customers on priority lists (e.g., upgrades, standby)
Provide timely resolution of customers’ travel issues
Contact the next level of customer service support (i.e., premium services CSCs or CSMs) to address unresolved customer issues, as needed
Document customer issues in the passenger name record (PNR)
Perform club enrollment or sales activities (e.g., Admiral’s Club, credit card memberships)
Coordinate all services provided to elite status customers (e.g., Concierge Key program and Five Star service)
Assist elite status customers (e.g., Concierge Key, Five Star Members) as they move throughout terminals
Assist customers with their baggage, as needed
Monitor or maintain the appearance of the lounges or clubs (e.g., via conduct of walk-throughs)
Communicate with business partners to ensure food and beverages are provided to club and/or lounge customers at all times
Oversee the activities of business partners providing services (e.g., catering, sanitation) to the club(s) and/or lounge(s)
Assist customers with technology provided in the club(s) and/or lounge(s)
Reserve conference rooms (e.g., 1 hour) for same-day travel requests
Coordinate services for any meetings occurring in conference rooms (e.g., food for the meetings)
Complete open or close procedures for club(s) and/or lounge(s)
Address escalated customer issues or concerns
Conduct liquor inventory audit with beverage business partner (at some airports)
Monitor KeyStar system to arrange appropriate services for customers (e.g., government officials, OneWorld, Concierge Key, FiveStar) (at some airports)
Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays
Complete job-relevant trainings
Adhere to company policies, procedures, and performance standards
Wear uniforms as required by company policy
Adhere to government regulations (e.g., DOT, FAA, TSA)
Use multiple internal resources/systems, including during customer interactions

*Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED
Must be able to read, write, fluently speak and understand the English language
Bilingual language skills required in some locations
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Actively demonstrate extraordinary customer service and customer engagement in an environment of hospitality
Ability to work under pressure, handle a multitude of projects concurrently while paying close attention to detail and customer service
Excellent salesmanship skills/interpersonal skills with ability to interact effectively with all levels of management and public contact
Service-oriented and self-motivated with a high level of professionalism
Able to attend training classes in Dallas/Fort Worth, Texas
Prior customer hospitality experience strongly preferred
Maintain a well-groomed and professional appearance
Excellent communication skills
Prior travel industry experience preferred
PC experience preferred
Strong organizational and administrative skills required
Ability to work irregular and/or extended hours, including weekends and holidays
Must report to work on a regular and timely basis

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Specialist, Crew Scheduling Training (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Crew Scheduling Team within the Integrated Operations Division.
This position will be responsible for providing classroom and on-the-job training in accordance with American Airlines and APFA / APA contractual labor agreements as it relates to the Crew Scheduling department.

What you'll do

Participates in the development and revision of training programs, materials and presentations
Maintains attendance and productive participation of students during training sessions
Evaluates and reports on the effectiveness of training courses
Assists Manager on Duty or Senior on Duty with daily operational requirements when necessary, provides contractual support as needed
Assists with research and response requests from the Flight Department, APA, and/or Inflight and APFA
Researches, resolves and answers inquiries as it relates to Inflight and/or APFA
Assists with the research and resolution of crew members pay and legality claims
Gathers and organizes inputs for training
Develops learning content based upon design, training brand, and templates (Storyboard, WBTs, PowerPoints, Quick Reference Guides, other job aides, Facilitator Guides, videos, games, knowledge checks)
Develops training curriculum in compliance with FAR 121 and/or FAR 117
Trains and evaluates new hire, recurrent, and ad hoc classes for the Crew Scheduling team
Reviews all training materials with the Lead Trainer and Training Manager
Collaborates with Flight Department, Inflight, Labor Relations, IT and other departments, as applicable, to develop implementation plans, dependencies, and timelines
Coordinates "business-side" aspects of crew technology development, processes planning and implementation, and resolutions of development problems, training, and communication
Administers tests and evaluations
Ability to work shifts, including weekends and holidays
Ability to work overtime as required, sometimes with little or no advance notice

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
1 year Crew Tracking, Pilot, or Flight Attendant Crew scheduling experience
1 year SABRE/FOS experience

Preferred Qualifications- Education & Prior Job Experience

2 years Crew Tracking, Pilot, or Flight Attendant experience
Curriculum development experience
Classroom facilitation experience

Skills, Licenses & Certifications

Knowledge of Microsoft Office (PowerPoint, Excel, Word)
Ability to work shifts, including weekends and holidays,
Ability to work overtime as required
Ability to construct effective written communications using proper grammar and spelling
Ability to exercise sound judgment in making decisions based on information gathered/reviewed
Ability to be flexible and capable of adapting to constant change
Ability to handle multiple tasks concurrently
Ability to work well under pressure and deadlines and work with minimal supervision
Ability to collaborate with trainers, managers, SMEs, and other support staff to identify training content and produce effective training courses
Ability to obtain proficiency in Articulate
Knowledge of crew member contract language and operational processes

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Aircraft Base Maintenance (Tulsa, OK, US)

Intro

Why you'll love this job

This job is a member of the Base Maintenance Team within the Integrated Operations Division.
Responsible for supervising a team of Crew Chiefs and mechanics as a key member of the dynamic and fast-paced American Airlines Maintenance organization.

What you'll do

Leads by example, coaches our team members to success and builds trustworthy relationships
Manages the daily Production requirements through subordinates
Ensures team members are following procedures in order to ensure maximum efficiency, compliance and safety
Leads staff to ensure team member's skills are utilized to the highest degree possible; leads coordination with Maintenance Training to ensure on-going enhancement of staff and skill set
Conducts regular meetings with Business Reviews and Boardwalks to ensure best possible communication, identification, and resolution of action items
Monitors the coordination of maintenance manpower requirements overtime and consistency with program scheduling and priorities
Maintains effective communication between Maintenance, Engineering, Facilities Maintenance and other Supply Chain groups
Ensures team members know, understand and are engaged in achieving critical Metrics and key performance indicators
Executes manpower deployment and shift production requirements

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School Diploma or GED equivalency
3 years of aircraft maintenance experience
FAA Airframe & Powerplant Certificate
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

1 year leadership experience supervising production operation in an area related to heavy/shop maintenance
Experience supervising and/or leading workgroups

Skills, Licenses & Certifications

A&P License
Strong working knowledge of the GPM and SPPM
Understanding of Airline/Technical operations
Knowledge of audit requirements
Knowledge of labor reporting and crew utilization
Strong interpersonal and PC skills
Ability to concurrently manage multiple areas of responsibility.
Excellent analytical, organization and planning skills
Must pass a background reference check and criminal fingerprint check
Ability to work effectively with all levels of team members

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Specialist, Cargo Revenue Accounting (Fort Worth, TX, US)

Intro

Why you'll love this job

This position is responsible for accounts receivable and customer relations for AA Cargo domestic Customer accounts.

What you'll do

Reconciliation of Cargo Customer Credit Accounts
Assist Cargo Credit Customers with all types of billing, rating and settlement questions
Research and resolution of billing discrepancies for customers
Interfacing with customer to obtain required documentation for billing/discrepancy audit and correct application of customer payments
Maintain receivable aging within established targets
Work with customer to secure payment for past due items
Heavy phone, email and verbal contact with credit customers, AA Sales, AA Revenue Management, AA Operations, AA cargo facilities and 3rd party vendors/partners 
Ad Hoc project as assigned

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Accounting degree or equivalent experience in related field preferred
Ability to multi-task 
Strong Mathematical, problem solving, and analytical skills are required
Previous credit experience is a plus
Excellent oral and written communication skills
Ability to effectively interact with all levels of employees and management
Highly organized with ability to work in a fast-paced environment with multiple competing deadlines 
Strong PC skills including MS Excel, MS Word, Access, PowerPoint, and iCargo preferred

Preferred Qualifications- Education & Prior Job Experience

Experience with Excel

Skills, Licenses & Certifications

Ability to work intuitively and cooperatively with a variety of internal and external customers
Ability to work independently.
Knowledge of Accounting principles, conceptual and analytical skills, and excellent problem solving ability.
Knowledge of Microsoft Office  (MS Excel, MS Access, and MS Word) are required
Knowledge of SABRE and other commercial systems are a plus

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Workforce Management - PHX (Phoenix, AZ, US)

Intro

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Domestic Airports Team within the Customer Experience Division

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Ability to solve complex staffing issues with minimal oversight
Strong communicator with all levels of the operation
Can manage multiple software programs at the same time to quickly analyze the operation and determine best course of action throughout the day
Coordinate assignments for frontline team members to dynamically work flights at gates
Utilizes GS Realtime and other programs (i.e. Prime, GETNG, SABRE) to identify and grant day of overtime, provide staffing inputs and tour reports
Being proactive and efficient with time management
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED Equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Applicable valid driver’s license as required by local authorities

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Premium Guest Services Representative Part Time (DFW Airport, TX, US)

Intro

Why you'll love this job

What you'll do

Provide premium customer service to all customers
Register customers and verify their access to club(s) and/or lounge(s)
Greet customers by completing all guest experience items (e.g., greet customers using their name when possible, ensure name tag is visible, provide WIFI password, ask how you can assist)
Book and confirm flight reservations (e.g., using the semi-automated business review environment [SABRE], Qantas Intelligent Keypad [QIK]) All
Check premium customers in for their flights (e.g., flight changes, rebooking, passport verification swipe)
Monitor flights to identify boarding times, delays, or disruptions to best accommodate customer needs
Issue customer tickets (e.g., day of departure, reissues, future tickets)
Cancel passenger reservations, as requested
Place customers on priority lists (e.g., upgrades, standby)
Provide timely resolution of customers’ travel issues
Contact the next level of customer service support (i.e., premium services CSCs or CSMs) to address unresolved customer issues, as needed
Document customer issues in the passenger name record (PNR)
Perform club enrollment or sales activities (e.g., Admiral’s Club, credit card memberships)
Coordinate all services provided to elite status customers (e.g., Concierge Key program and Five Star service)
Assist elite status customers (e.g., Concierge Key, Five Star Members) as they move throughout terminals
Assist customers with their baggage, as needed
Monitor or maintain the appearance of the lounges or clubs (e.g., via conduct of walk-throughs)
Communicate with business partners to ensure food and beverages are provided to club and/or lounge customers at all times
Oversee the activities of business partners providing services (e.g., catering, sanitation) to the club(s) and/or lounge(s)
Assist customers with technology provided in the club(s) and/or lounge(s)
Reserve conference rooms (e.g., 1 hour) for same-day travel requests
Coordinate services for any meetings occurring in conference rooms (e.g., food for the meetings)
Complete open or close procedures for club(s) and/or lounge(s)
Address escalated customer issues or concerns
Conduct liquor inventory audit with beverage business partner (at some airports)
Monitor KeyStar system to arrange appropriate services for customers (e.g., government officials, OneWorld, Concierge Key, FiveStar) (at some airports)
Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays
Complete job-relevant trainings
Adhere to company policies, procedures, and performance standards
Wear uniforms as required by company policy
Adhere to government regulations (e.g., DOT, FAA, TSA)
Use multiple internal resources/systems, including during customer interactions

*Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED
Must be able to read, write, fluently speak and understand the English language
Bilingual language skills required in some locations
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Actively demonstrate extraordinary customer service and customer engagement in an environment of hospitality
Ability to work under pressure, handle a multitude of projects concurrently while paying close attention to detail and customer service
Excellent salesmanship skills/interpersonal skills with ability to interact effectively with all levels of management and public contact
Service-oriented and self-motivated with a high level of professionalism
Able to attend training classes in Dallas/Fort Worth, Texas
Prior customer hospitality experience strongly preferred
Maintain a well-groomed and professional appearance
Excellent communication skills
Prior travel industry experience preferred
PC experience preferred
Strong organizational and administrative skills required
Ability to work irregular and/or extended hours, including weekends and holidays
Must report to work on a regular and timely basis

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

AI Principal Technical Coach, IT (Fort Worth, TX, US)

Intro

Why you'll love this job

American Airlines is looking for Technical coaches of all levels. As a Technical coach at American Airlines, you will be guiding product teams and leaders to achieve the company objectives and product vision through the use of engineering principles. American Airlines believes that our purpose is to care for our people on life’s journey, customer or team member. You will be part of a team of coaches making a difference for millions of customers and more than 100,000 team members. This isn’t a typical technical coaching role—you’ll be at the heart of a transformation that’s unique in both scale, depth, and focus on engineering excellence.

Our goal is to create an enviable, engineering-centric workplace. What does that mean though? Deploying is painless, you have a strong voice, communication flows, we experiment with our products, and we exploit new technology to continuously improve how we work. Of course, we also want to make sure we are having fun, working with, and caring for amazing people.

The role of the Principal Technical coach is to help teams, products, portfolios, or even an entire organization to the next level of customer delivery that incorporates speed, quality, resiliency, and security
As a Principal Technical coach, you will leverage your technical and engineering experience getting hands on to solve real world problems, guiding leaders and teams to understand, embrace and evangelize modern engineering practices
This will be an opportunity to help shape the go forward technical strategies and reinforce current strategies to deliver amazing tech products to our customers
The Principal Technical coach will also play an integral role in developing technical coaching strategies as well as mentoring other coaches to build a world class coaching organization
The Principle Technical Coach will be developing/exploring practical use of Agentic AI and AI models and research and evaluate new emergent technologies and architecture patterns

What you'll do

Evaluate our product/portfolios and assess their architecture/engineering opportunities
Facilitate Value Stream Mapping sessions to identify opportunities in our development and operational value streams
Identify opportunities to increase flow, eliminate waste, decouple our applications, and enable service-based ecosystem
Serve as a go-to expert on modern technology, architecture, engineering, and DevOps practices
Be a mentor and getting hands on with other technical coaches, software engineers, technical leads, or architects on learning and applying modern architecture, DevOps and engineering practices to solve business problems
Design and develop facilitator-training materials related to modern engineering practices and technologies
Define/curate leading indicators and metrics to measure progress toward the desired outcomes
This list is intended to reflect the current job, but there may be additional essential functions (and certainly non-essential job functions) that are not referenced
Coach teams on end-to-end agentic development practices. Facilitate adoption of spec-driven development and TDD for AI systems. Guide agent design patterns (planner–executor, tool invocation, memory management, human oversight). Establish coaching rituals (mob programming, design reviews, retrospectives). Build shared mental models of agent behavior, failure modes, and recovery
Facilitate team discussions on human-AI interaction patterns (when to trust agents, verification requirements, escalation protocols). Coach product/engineering teams on collaborative AI practices. Build observability so teams understand when AI judgments are reliable. Foster healthy skepticism with transparency and interpretability
Help teams design guardrails for agentic workflows (input validation, output filtering, anomaly detection). Coach failure mode analysis: prompt injection, hallucinations, drift detection. Teach safe rollout practices (canary deployments, A/B testing, rollback procedures). Establish LLMOps practices (drift detection, monitoring, retraining triggers)
Identify high-impact opportunities for agentic AI to unlock product value. Facilitate design thinking sessions combining technical feasibility with product vision. Build reusable frameworks for evaluating agentic features. Enable fast learning cycles and cross-team knowledge sharing

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in computer science, computer engineering or related fields or equivalent work experience
5+ years of software engineering and/or DevOps experience
2 years of experience as a tech lead/architect on a software engineering team
Hands-on experience with engineering practices such as object-oriented design patterns, Extreme Programming, cloud design patterns, TDD, BDD, refactoring, automation, or continuous integration
Experience in coaching and mentoring others on various development, build, and deployment practices as well as DevOps principles
Production experience in Agentic AI with agent design patterns (ReAct, planner–executor, tool use, memory management), LLM prompt engineering at scale, RAG pipelines, multi-step reasoning
Experience with Vector databases document pipelines, embedding strategies
Experience with Spec-driven development (OpenSpec/SpecKit)

Preferred Qualifications- Education & Prior Job Experience

8+ years of software engineering experience with 4 years of tech lead/architect
Experience in designing and implementing automated test suites and end to end Continuous Delivery pipelines
Experience with cloud native and microservices architecture
Experience in modern and classical neural networks including LLMs, CNNs and RNNs

Skills, Licenses & Certifications

Ability to assess agility needs and make recommendations based on team, product, or portfolio needs
Ability to identify workflow impediments and work with teams to remove them
A growth mindset with enthusiasm for learning and applying new technologies
Expert communication skills with teams and technical and business leaders at all levels
Ability to evangelize new technologies and create proof of concepts

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Aircraft Line Maintenance Hub (Chicago, IL, US)

Intro

Why you'll love this job

This job is a member of the Line Maintenance Team within the Integrated Operations Division.
Responsible for overseeing aircraft maintenance technicians in the repair and return to service of American Airlines’ aircraft. Supervisors are front line leaders of people in the safe, compliant and timely return to service our aircraft. They do this by effectively managing the workload, resources, and work relationships of both internal customers & support groups and external regulatory authorities & vendors.
Salary Range: $103,000 - $134,000

What you'll do

Guides and directs terminal and/or hangar aircraft maintenance through crew chiefs and leads
Oversees the implementation of the organization's plans, processes, policies, and procedures
Ensures crews are efficiently utilized to accomplish the operation’s workload
Meets company objectives in accordance with company policies and procedures
Responsible for timely and comprehensive communication flow to the workforce
Maintains effective work relationships with airport management, FAA, TSA, other government agencies, suppliers, and similar groups
Collaborates with other supervisors to accomplish directives and objectives
Identifies and takings steps to correct unsatisfactory results
Identifies training and development needs of AMTs within span of control
Provides effective feedback for crew chief and lead coaching/development
Effectively works with union leadership and workforce

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
3 to 4 years of aircraft maintenance experience
FAA Airframe & Powerplant Certificate
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

Associates or Bachelor’s degree in business or technical field or equivalent work experience
2 years of a successful track record of management in maintenance and/or production environments
3 years hands-on experience in the repair or manufacture of large transport category aircraft

Skills, Licenses & Certifications

Knowledge of functional area
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to supervise management, non-management and contract labor work groups
Ability to concurrently handle multiple responsibilities
Strong interpersonal and PC skills
Ability to concurrently supervise multiple areas of responsibility

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
American Airlines offers personal time off based on your workgroup and/or collective bargaining agreement.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Fuel Operations (Fort Worth, TX, US)

Intro

Why you'll love this job

This role will manage a staff responsible for supporting American Airlines' Fuel Operations team.
The role is a part of the Fuel Supply and Operations team within our Asset Management group.

What you'll do

Design strategy for fuel operations, with approval from Sr. Manager , to ensure appropriate corporate, consortium, and vendor resources are employed and financially justified; execute strategy by coordinating direct report(s)
Negotiate contracts and manage vendors for storage and into-plane fueling services
Ensure the Company’s fueling infrastructure requirements are met by working with Airport Authorities, Fuel Facility Owners / Operators, Fuel Service Contractors, Other Airlines and Fueling Consortia
Lead and preside over fueling consortiums; manage and select service providers for the effective operation of these consortia; work with service providers and staff to develop annual budget, preparation for annual meetings, and methods used for cost allocations
Develop company budget for all fuel service fees in portfolio ; 2) investigate and explain variances versus plan to ensure Fuel Finance can explain to senior management; 3) work with accounting / Fuel Finance to validate invoices and ensure proper authorization for consortium / into plane contracts; 4) manage inter-company issues/billing/cost allocations to ensure the best interest of the company are achieved
Develop business cases for new infrastructure requirements / systems to be reviewed by consortia and internal management
Contribute cross-functionally to support corporate/group objectives
Manage Fuel Management relationship with Maintenance/Tech Ops/Accounting/Airports to ensure uniform and appropriate adherence to fuel quality, safety standards, and all fuel related processes, including Fuel Administration input into FAA Fuel Manual & Departure Control Manual.

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

Bachelor's degree in Business, Finance, Engineering, Operations, or Accounting, or other related field
Five or more years of work experience in relevant field

Preferred Qualifications - Education & Prior Job Experience

MBA or other Graduate degree in previously noted field
Manager experience

Skills, Licenses & Certifications

Commitment to quality and pride in work, patience, perseverance, and diplomacy
Ability to understand and manage complex processes
Proficient with Microsoft Office software (e.g., Word, Excel, PowerPoint)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Analyst, IOC Workforce Planning (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the IOC Workforce Planning team owning the workforce planning and analysis functions for some of American’s most critical resources: Flight Dispatchers, Crew Schedulers and Central Load Planners within the Integrated Operations Center.
Responsible for supporting IOC Administration leaders and operationally focused teams to understand and improve operational reliability and enterprise cost.

What you'll do

Develops and maintains Dispatch, Crew Scheduling and Central Load Planning staffing models to analyze workforce requirements and provide accurate staffing forecasts
Identifies, analyzes, and recommends solutions to workforce planning issues and develop strategies to optimize staffing
Evaluates operational and financial implications of strategic changes including, but not limited to, flying schedule, labor contract provisions, regulatory provisions, and technology
Use technology and analytics to automate and improve reporting and other day-to-day processes of the IOC Administration team
Completes ad-hoc projects and analyses as assigned
Oversee concurrent, diverse, and time-sensitive improvement projects from inception to completion in various areas, including, but not limited to, workforce sourcing, changing industry regulations, labor agreements, and transformation initiatives
Work collaboratively with cross-functional groups to create comprehensive strategies and solutions to routine processes and strategic projects such as long-range planning, budgeting, forecasting, and ad hoc analysis like retirements, hiring, and training.
Works closely with all levels of IOC and Finance personnel and leadership to provide support, evaluate changes, and achieve buy in to processes and practices
Able to leverage advanced analytics to deliver optimal staffing levels for the airline. 6,700 daily flights and over 1,000 total Dispatchers, Crew Schedulers and Central Load Planners create a considerable opportunity to apply analytics to forecast, optimize, track, report, and manage IOC business variables
Must be willing to travel when needed for business (up to 5%)

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Aviation, Business, Economics, Mathematics, Statistics, Finance, Engineering or related technical field or equivalent experience/training
3 years of related experience
Experience working with and presenting to senior leadership

Preferred Qualifications- Education & Prior Job Experience

Experience with Excel, SQL, Simulation software, and Tableau/PowerBI
Working knowledge of probability, statistics and forecasting techniques
Basic airline operations or union agreement knowledge (crew, airports, or the like) and understanding of corporate planning process and decorum

Skills, Licenses & Certifications

Excellent quantitative and analytical skills with an aptitude for problem solving
Strong analytical background involving data input, manipulation and presentation
Self-motivated and logical with aggressive approach to identifying and solving problems
Strong written and verbal communication skills, with ability to effectively interact with employees at all levels of the organization
Ability to make independent judgments and decisions while taking ownership of job responsibilities
Strong presentation development and delivery skills
Strategic mindset with a demonstrated aptitude for understanding the business, working with data, and solving problems creatively
Self-motivated individual with a high personal standard of excellence who can work independently to drive for results
Ability to work effectively, meet deadlines, and shift priorities appropriately in a fast-paced, dynamic work environment with great attention to detail

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Aircraft Line Maintenance (Boston, MA, US)

Intro

Why you'll love this job

This job is a member of the Line Maintenance Team within the Integrated Operations Division.
Responsible for overseeing aircraft maintenance technicians in the repair and return to service of American Airlines’ aircraft. Supervisors are front line leaders of people in the safe, compliant and timely return to service our aircraft. They do this by effectively managing the workload, resources, and work relationships of both internal customers & support groups and external regulatory authorities & vendors.
Salary range: $103,000.00 - $134,000.00

What you'll do

Guides and directs terminal and/or hangar aircraft maintenance through crew chiefs and leads
Oversees the implementation of the organization's plans, processes, policies, and procedures
Ensures crews are efficiently utilized to accomplish the operation’s workload
Meets company objectives in accordance with company policies and procedures
Responsible for timely and comprehensive communication flow to the workforce
Maintains effective work relationships with airport management, FAA, TSA, other government agencies, suppliers, and similar groups
Collaborates with other supervisors to accomplish directives and objectives
Identifies and takings steps to correct unsatisfactory results
Identifies training and development needs of AMTs within span of control
Provides effective feedback for crew chief and lead coaching/development
Effectively works with union leadership and workforce

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
3 years of aircraft maintenance experience
FAA Airframe & Powerplant Certificate
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

Associates or Bachelor’s degree in business or technical field or equivalent work experience
2 years of a successful track record of management in maintenance and/or production environments
3 years hands-on experience in the repair or manufacture of large transport category aircraft

Skills, Licenses & Certifications

Knowledge of functional area
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to supervise management, non-management and contract labor work groups
Ability to concurrently handle multiple responsibilities
Strong interpersonal and PC skills
Ability to concurrently supervise multiple areas of responsibility

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, IT AI Engineering - Agent Engineering (Fort Worth, TX, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.

What you'll do

The Manager, AI Engineering – Agent Engineering manages a team of AI engineers responsible for designing, building, and operating AI agents that work directly with business partners
You will partner closely with business and technology stakeholders to identify high-value opportunities, translate workflows into agent capabilities, and deliver production-grade systems with strong governance, observability, and responsible AI practices.
Lead the end-to-end development of agentic systems: intent detection, planning, tool use, memory patterns, retrieval augmentation (RAG), and multi-step workflow orchestration.
Define and enforce reference architectures and standards for agent frameworks, tool APIs, prompt/version management, and deployment patterns.
Ensure agent designs meet requirements for reliability, latency, cost efficiency, and maintainability in production environments.
Work directly with business partners to understand workflows, constraints, and success metrics; translate needs into agent roadmaps and well-defined requirements.
Manage stakeholder expectations with clear communication, trade-offs, and transparent progress reporting
Implement safeguards for privacy, security, and responsible AI: data handling, access controls, content filtering, audit logging, and human-in-the-loop controls where appropriate
Continuously optimize performance across accuracy, safety, latency, and cost.
Exhibits strong business and leadership skills, deep technology perspective to guide solutions, and strong communication skills to coordinate with Engineers to ensure they understand business needs and objectives, as well as technical requirements of products
Collaborates with Business and IT leadership to execute and communicate organization’s technical vision, mission, and work priorities, and drives progress towards roadmaps and ensures efficient technical product management and effective communication with stakeholders
Creates environment for delivery teams to be self-governing organizations who are accountable for their own performance and delivery commitments and measured accordingly
Provide input on technology decisions, people management, and product features across all stages of product lifecycle
Establish open lines of communication between engineering squads and IT leadership, and support clear adherence to business requirements Facilitate and monitor clear Engineer check-ins, sprint deliverables, and open communication toward squads and stakeholders
Drives forward increased technical upskilling across organization with education, programs, and metrics
Manage Engineer staffing strategy to ensure alignment to Scrum and Agile principles and work closely with Scrum Lead
Promote use of industry leading technology trends and continuously assess AA IT needs and areas for improvement
Manages and leads adoption and migration of new and emerging technologies
Leads, develops, and mentors a high performing engineering team of individuals with a diverse range of technical skills and experiences
Responsible for budget management and forecasting
Manages production issues and off-hours support, communication, and coordination, as needed

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Technology, Computer Science, Information Systems,  or related technical discipline, or equivalent experience/training
5 years of experience participating in delivery of solutions using ITIL / Agile / XP, or similar methodologies
5+ years in software engineering, AI engineering, or applied ML roles, with 3+ years leading engineering teams
Strong understanding of LLM-based systems, including agent patterns, RAG, tool/function calling, prompt engineering, and evaluation method
Experience building systems with enterprise-grade security, reliability, and observability

Preferred Qualifications- Education & Prior Job Experience

Proven experience delivering production AI solutions with measurable business outcomes
Strong understanding of LLM-based systems, including agent patterns, RAG, tool/function calling, prompt engineering, and evaluation methods
Strong technical leadership, and extensive experience in Agile methodology-style leadership environment
Hands-on expertise in backend engineering (e.g., Python, Java, C#, or Node.js) and API/service design
Experience building agentic orchestration using frameworks such as Semantic Kernel, LangChain/LangGraph, Microsoft Copilot Studio, OpenAI/Anthropic tool calling patterns, or equivalent internal frameworks
Familiarity with enterprise governance practices: model/prompt approvals, audit logs, data classification, and risk controls.
Knowledge of experimentation and measurement: A/B testing, KPI instrumentation, and operational analytics
Airline industry experience, including engineering / business processes and supporting technology

Skills, Licenses & Certifications

Excellent communication skills to present to executive management often and emphasize the important intersection of business and technology
Proven ability to handle multiple products/work streams and demands efficiently
Experience in leading a team of individuals with various levels of skills and experience in potentially high stress and challenging situations
Demonstrated initiative, flexibility, and ability to adapt to changing priorities and work environment
Leads, influences, and upholds technology standards to ensure resiliency goals are met and continuously improved upon
Basic financial skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Staff Assistant I, Airport Hub/Gateway (Chicago, IL, US)

Intro

Why you'll love this job

This job is a member of the Airport Hubs & Gateway Team within the Customer Experience Division.
Responsible for handling one or more of the following as their primary role:
- Attendance and compliance
- Distribution of equipment and supplies
- Coordinating payroll
- Coordinating and maintaining operation coverage and lost time
- Managing new hire and transfer boarding
The pay range for this role is $35,000 to $43,000, taking into account the qualifications and experience of the selected candidate.

What you'll do

Performs a wide variety of office duties including: coordinating meeting arrangements, typing, filing, ensuring telephone coverage, greeting and directing customers, handling mail, ordering and distributing office supplies, reconciling P-card spending, tracking anniversaries/birthdays, and arranging travel and hotel accommodations
Provides assistance with preparation of management presentations and special projects as required
Troubleshoots and escalates office technology issues, including telephone and copier machines
Tracks and ensures employees complete onboarding duties, including appropriate system access, assignment of lockers, mailboxes, uniforms, badges, fingerprinting, training, etc.
Assists in station event planning, coordination, and execution (i.e. Do Crew, luncheons, holiday meals, recognition events)

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
Previous office/ clerical experience

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Knowledge of MS Office Products including Word, Excel, Powerpoint, etc.
Knowledge of policies, procedures, and corporate structure
Ability to prioritize work, be detail oriented and meet deadlines
Ability to perform in a fast paced environment and handle multiple tasks simultaneously
Ability to be self-motivated with strong organizational skills
Ability to grasp concepts and functionality of specific software and programs

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Manager, Customer Care Policy & Procedure (Fort Worth, TX, US)

Intro

Why you'll love this job

This role sits within the Airport Policy & Procedures team in the Customer and Operational Excellence Division, where strategy meets frontline execution. You’ll lead a team responsible for creating, maintaining, and communicating clear, practical, and enterprise ready policies and procedures that drive consistency across American’s customer facing airport operations.
In this role, you’ll partner closely with airport leaders and frontline teams to ensure policies are operationally sound, easy to execute, and grounded in real world airport environments. Your work will directly enable our team members to deliver a safer, more consistent, and elevated customer experience—every flight, every airport.
You’ll enjoy this job if you thrive at the intersection of operational excellence, policy governance, and customer experience, and if you’re energized by translating complex requirements into simple, actionable guidance that makes a measurable difference for our teams and customers.

What you'll do

• Creates, maintains, and communicates clear and concise policies and procedures resulting in resolution empowerment across Airport Operations
• Delivers consistent and informative reference tools and communications to our frontline team members with simplified language for easier and faster consumption and understanding
• Supports the rollout of all corporate initiatives for Customer, Revenue and Operational pillars and help influence the impact on frontline team members and our customers
• Partners with key stakeholders to ensure solutions for product development are designed for frontline team members and taking care of our customers
• Leads and engages their team and the wider organization to simplify information shared with the frontline, and incorporate the voice of Airports
• Defines the goals to support the organization in making data driven decisions that achieve our targeted business outcomes in our airports
• Creates a culture which fosters collaboration and continuous improvement to empower our team members for success

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• At least 5 years of experience leading frontline team members in a customer-facing environment
• Experience leading policy and procedure focused teams

Preferred Qualifications- Education & Prior Job Experience

At least 5 years of experience leading frontline team members in a contact center environment
Experience leading a contact center policy and procedure team

Skills, Licenses & Certifications

Ability to achieve results in a constantly evolving environment, through influence, collaboration and communication at all levels of management
Demonstrated focus on building and handling key relationships to help drive greater trust, credibility and business alignment
Ability to communicate multi-directional (peer to peer, to varying levels of leadership) for initiative strategy, progress toward stated goals and risks/issues
Ability to lead teams with focus on American’s key leadership attributes of caring, collaboration, development of others, results and future-oriented mindset
Strong problem solving, negotiation, and critical thinking ability
Demonstrated ability to perform both independently and as a Leader, handle multiple assignments, and respond to changing priorities
Excellent verbal and written communication skills

Language/Communication Skills

Ability to effectively communicate both verbally and written with all levels within the organization
Physical ability necessary to safely and successfully perform the essential functions of the position, with or without any legally required reasonable accommodations that do not pose an undue hardship. Note: If the Company has reason to question an employee’s physical ability to safely and/or successfully perform the position’s essential job functions, the HR team generally will engage in an interactive process to determine whether a reasonable accommodation is appropriate. HR (working with the operation) ordinarily first speaks with the team member directly and they mutually identify the physical demands of the job that are or may be impacted by the employee’s obvious or known condition. Then, if necessary, HR would request medical documentation from the team member’s treating physician or others to confirm the employee’s ability to perform those essential job functions safely and successfully.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Specialist, System Support Center (SSC) (Phoenix, AZ, US)

Intro

Why you'll love this job

This job is a member of the Customer Planning Team within the Customer Experience Division.
Responsible for acting as a resource for centralized information and support for airport personnel.

What you'll do

Supports core department responsibilities: phone support, re-accommodation planning, irregular operation resolution, and airport application release testing for QIK and Gate-Reader
Assists front-line airport agents with real-time events with a wide range of support, including: functional Sabre, QIK ticketing, passenger check-in functions, irregular operations recovery planning, policies and procedures, coordinate with IOC, supporting Flight In Trouble related events and solving employees facing challenges with functions and tasks impeding their efforts
Supports operational readiness issues such as: inop seats, aircraft routing changes, and limited schedule change functions (creation of charters, ferries and extra sections)
Serves as a centralized source of information for front-line airport agents
Supports test functions for ongoing application releases for QIK-Check, Gate-Reader and Kiosk
Provides virtual station customer processing support during system outages and failures
Supports process and technology changes triggered by ancillary related initiatives
Supports emergency drill functions and applications
Ability to work varied days/hours including holidays

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED equivalency
1 years work experience with airline reservation systems (either in reservations agent role or airport customer service role)

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Knowledge of the airline reservations systems
Ability to be highly motivated with positive attitude,
Ability to be a team player and self-starter
Ability to be highly organized
Ability to perform effectively and efficiently within a fast-paced work environment
Ability to work independently and willingness to own and effectively resolve problems
Ability to recommend and make effective timely decisions
Ability to clearly understand the impact of irregular operations and deploy sound solutions
Ability to adapt to changes, particularly to automated solutions
Ability to anticipate internal and external customer issues and preplan resolutions
Ability to effectively utilize applications/systems specific to position

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Material Logistics Specialist (New York City, NY, US)

Intro

Why you'll love this job

Responsible for being a key reason why friends, family, and customers of American Airlines fly safely and on time.
There are also opportunities for job growth and advancement, training, and working with many of the industry’s most talented aviation professionals.
Starting pay is $22.75 per hour.

What you'll do

These are the essential functions of the job
This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job, absent undue hardship. Please contact Accommodations@aa.com should you wish to request an accommodation.

Technical Functions

Maintain inventory within established specifications and in serviceable condition by following the appropriate procedure to exchange a broken tool, to request repairs, or to requisition additional supplies
Check items handled against requisitioning or accompanying forms to identify any apparent mishandling, discrepancy, or other error
Check tools for serviceability and expiration date
Count physical inventory, checking minimums and maximums
Identify objects by referring to parts catalogues, parts lists, location index, and company manuals
Inventory and warehouse supplies, including tools and materials
Issue items upon request to authorized personnel
Load and unload items
Pack and unpack items
Place discrepancy items into a special action holding area (SAD)
Receive and prepare parts and materials for shipment
Requisition parts and materials
Set up stock room/inventory facilities (e.g., determine proper storage methods, identification, and stock location)
Sort non-serviceable items into salvage or scrap bins according to their condition
Stock and retrieve items according to company, fire safety, and “good housekeeping” regulations and practices
Visually inspect items for defects, damage, or wear
Complete proper paperwork to loan, borrow, or buy parts from other airlines
Correct routine errors related to requisitioning and its accompanying forms
Exchange information with Inventory Records personnel
Give data on stock to Company personnel
Provide support to management in the completion of audits, as needed
Read and understand materials, such as FAA/OSHA regulations and packaging instructions for shipping out dangerous goods
Report any discrepancies to Crew Chief or supervisor
Report overdue items and shortages to Crew Chief or supervisor
Drive motor vehicles and other stores equipment
Obtain certification on and drive a forklift
Operate storage equipment (e.g., parts chaser, tricycles, and other carts) in a safe manner
Pick-up and deliver parts and materials to designated locations
Use handhelds (e.g., iPads, scanners) to confirm receipt of company materials
Use proper personal protective equipment (PPE) to perform work (e.g., harnesses or seatbelts)
Use various tools (e.g., hammer, pliers, screwdriver, drill)

MLS General Functions

Perform general housekeeping in work area
Handle hazardous materials
Sign for the quality of own work
Maintain knowledge of and work with manuals, supply/parts catalogs, electronics parts tracking systems, and other parts ordering devices
Maintain knowledge of tool Inventory and control systems, tool checkout, including shelf-life items and certification records
Maintain security clearance, driver’s license, and Security Identification Display Area (SIDA) badge

What you'll do (cont.)

American Airlines General Functions

Coordinate with other employees and stakeholders to accomplish work tasks
Receive assignments from Crew Chief or supervisor
Properly complete forms, records, reports, and other paperwork
Report to position on time, as scheduled, and at assigned station or location, including varying shifts, weekends, and holidays
Perform all functions in accordance with safety procedures and policies
Complete job-relevant trainings

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED.
Valid driver's license.
Ability to read, write, fluently speak and understand the English language or language native to geographical location.
Applicants must have either successfully completed two years (equivalent) of college or have received a certificate from an acceptable trade/technical school or must have twelve (12) or more months of acceptable experience in a general warehouse or similar type supply function involving receiving, shipping and binning material by parts and serial number.
Successful completion of all required qualifying tests; including hazardous material handling.
Read and write legibly to complete forms and/or acknowledge messages, as well as identify Company part numbers, invoice, bill of lading, and shipper numbers, as required.
Ability to distinguish colors.
Use simple arithmetic (Addition and subtraction of six-digit numbers)
Must have knowledge of and the ability to use basic computer skills.
Expected to meet all qualifications as designated in the Material Process Specification Manual (MPSM) and satisfactorily demonstrate qualifications by successfully completing the applicable test(s) prior to the expiration of the probationary period.
Must be willing to work outdoors in any weather conditions in accordance with Company Safety Guidelines.
Must be willing to work extra hours when there are operational needs, such as weather delays.
Ability to work rotating shifts including weekends, holidays, and days off.
Reports to work on a regular and timely basis.
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA).
Must be able to secure appropriate airport authority and/or US Customs security badges.
This job is subject to Department of Transportation (DOT) drug and alcohol testing. Your previous employers will be contacted to verify if you had any DOT drug violations and/or refusals to test for drugs or alcohol in the previous two-year period. Your DOT required urine specimen will be tested for the following substances: Cocaine, Marijuana, PCP, Amphetamines, and Opiates.
Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Facilities Maintenance Operations (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Facilities Maintenance Operations Team within the Integrated Operations Division.
Responsible for Plant Maintenance operations in American Airlines' largest HUB where maintenance work is conducted in-house or contracted to a vendor. Directly oversee facilities maintenance operations and direct organized labor. Direct and manage the contract vendors with Tech Ops maintenance management team to ensure facilities-related work is maintained per company standards and the Facilities Maintenance Manual.

What you'll do

Assists Management in evaluating Plant Maintenance employees and vendors for qualifications, experience levels, facilities, parts support and overall ability to comply with Facility maintenance department programs and procedures
Makes technical recommendations regarding facilities/ (GSE) department, review contracts and vendor quotes for accuracy and correct job scope
Initiates and manages repair work orders for time and material vendors as per the outlined procedures
Reviews vendor invoices for correct labor and material charges
Informs Station Management of Facilities abuse related damage and accident repair cost
Assists local station management, personnel and vendors with part procurement and technical expertise to expedite repairs
Works with station personnel and vendors for product improvement and equipment upgrades. Provide vendors with direction to enhance the operation and improve cost efficiencies
Performs Facilities, station, and vendor audits to ensure compliance with all Facilities Maintenance policies, procedures and standards
Completes other duties as assigned by management
Some travel may be required
Must pass a background reference check and criminal fingerprint check
Must pass a background for SIDA badge, if applicable

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
1 year leadership experience supervising production operation in an area related to heavy/shop maintenance
Knowledge of HVAC and industrial mechanical systems

Preferred Qualifications- Education & Prior Job Experience

Strong working knowledge of the General Procedure Manual and Safety Policy Procedure Manual
Experience supervising / leading represented workgroups
Knowledge of airport facilities maintenance and general repairs
Knowledge of Airport Baggage Sortation system
Knowledge of labor reporting and crew utilization
Strong interpersonal and PC skills

Skills, Licenses & Certifications

Electrical or HVAC certification
Ability to manage multiple areas of responsibility
Excellent analytical, organization and planning skills
Ability to assign work to designated workers
Knowledge of Microsoft Office
Understanding of airline/technical operations
Ability to multi-task
Ability to change direction when needed

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Engineer/Sr Engineer, IT Site Reliability (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Information Technology Team within the Supply Chain Division
Responsible for both traditional and cloud-based infrastructure implementations based on designs from infrastructure architects

What you'll do

Build end-to-end monitoring infrastructure (Logging, Metrics, Tracing) and work closely with other Product Teams to provide the right tooling to measure the reliability of our systems
Collaborate with development and operations teams to ensure availability and reliability of applications, hardware and infrastructure
Manage physical servers, virtual machines (VMs), network equipment, hardware control systems, autonomous mobile robots (AMRs), autonomous guided vehicles (AGVs)
Administrate SQL Server instances for backups, restores, data purges, and failovers
Efficiently handle live production incidents, debug/troubleshoot application, hardware and infrastructure related issues and implement SRE best practices
Implement and improve on continuous integration / continuous deployment automation using DevOps tools
Facilitate incident management, post-incident reviews, and remediation tasks to reduce the frequency and severity of incidents

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

4 years of experience in software engineering, SRE or performance engineering role
2 years of experience in Azure cloud architecture, networking, security and administration
Expertise in Terraform and CI/CD tools like Jenkins and GitHub
Experience with Event Hub client configuration and monitoring
Experience with SQL Server and Mongo databases
Hands-on expertise with monitoring and logging tools such as DynaTrace, Mezmo, LogInsight, ThousandEyes etc.
Knowledge of Kubernetes and Kafka is a plus

Preferred Qualifications- Education & Prior Job Experience

Airline Industry experience
Previous automated warehouse/supply chain experience

Skills, Licenses & Certifications

Excellent communication and teamwork abilities

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Part Time Airport Agent, Bermuda BDA (Bermuda, BM, BM)

Intro

Why you'll love this job

Agents will be in contact with flight crews, passengers, and other customers, providing necessary information concerning travel.

What you'll do

In charge of security screening and passenger service procedures at check-in and in the gate area
Provides assistance to passengers as requested or required
Process reservations, issue tickets and provide required check-in processes, ensuring compliance with all travel documentation and security procedures
Checks baggage and informs passenger of excess baggage charges in accordance with tariff rules
Able to lift and carry bags and boxes weighing up to 70 lbs
Ability to stand for prolonged periods of time

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma
Must have working knowledge of sabre
Ability to work a variety of shifts, according to operational needs
Willing to work weekends and shifts
Excellent customer service, communication, and organizational skills
Excellent personal grooming established by company standards
Proactive team player
Must have the ability to work under pressure
Must be able to read, write, fluently speak and understand English and the native language

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health benefits to help you stay well. .
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Material Logistics Specialist (New York City, NY, US)

Intro

Why you'll love this job

Responsible for being a key reason why friends, family, and customers of American Airlines fly safely and on time.
There are also opportunities for job growth and advancement, training, and working with many of the industry’s most talented aviation professionals.
Starting pay is $22.75 per hour.

What you'll do

These are the essential functions of the job
This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job, absent undue hardship. Please contact Accommodations@aa.com should you wish to request an accommodation.

Technical Functions

Maintain inventory within established specifications and in serviceable condition by following the appropriate procedure to exchange a broken tool, to request repairs, or to requisition additional supplies
Check items handled against requisitioning or accompanying forms to identify any apparent mishandling, discrepancy, or other error
Check tools for serviceability and expiration date
Count physical inventory, checking minimums and maximums
Identify objects by referring to parts catalogues, parts lists, location index, and company manuals
Inventory and warehouse supplies, including tools and materials
Issue items upon request to authorized personnel
Load and unload items
Pack and unpack items
Place discrepancy items into a special action holding area (SAD)
Receive and prepare parts and materials for shipment
Requisition parts and materials
Set up stock room/inventory facilities (e.g., determine proper storage methods, identification, and stock location)
Sort non-serviceable items into salvage or scrap bins according to their condition
Stock and retrieve items according to company, fire safety, and “good housekeeping” regulations and practices
Visually inspect items for defects, damage, or wear
Complete proper paperwork to loan, borrow, or buy parts from other airlines
Correct routine errors related to requisitioning and its accompanying forms
Exchange information with Inventory Records personnel
Give data on stock to Company personnel
Provide support to management in the completion of audits, as needed
Read and understand materials, such as FAA/OSHA regulations and packaging instructions for shipping out dangerous goods
Report any discrepancies to Crew Chief or supervisor
Report overdue items and shortages to Crew Chief or supervisor
Drive motor vehicles and other stores equipment
Obtain certification on and drive a forklift
Operate storage equipment (e.g., parts chaser, tricycles, and other carts) in a safe manner
Pick-up and deliver parts and materials to designated locations
Use handhelds (e.g., iPads, scanners) to confirm receipt of company materials
Use proper personal protective equipment (PPE) to perform work (e.g., harnesses or seatbelts)
Use various tools (e.g., hammer, pliers, screwdriver, drill)

MLS General Functions

Perform general housekeeping in work area
Handle hazardous materials
Sign for the quality of own work
Maintain knowledge of and work with manuals, supply/parts catalogs, electronics parts tracking systems, and other parts ordering devices
Maintain knowledge of tool Inventory and control systems, tool checkout, including shelf-life items and certification records
Maintain security clearance, driver’s license, and Security Identification Display Area (SIDA) badge

What you'll do (cont.)

American Airlines General Functions

Coordinate with other employees and stakeholders to accomplish work tasks
Receive assignments from Crew Chief or supervisor
Properly complete forms, records, reports, and other paperwork
Report to position on time, as scheduled, and at assigned station or location, including varying shifts, weekends, and holidays
Perform all functions in accordance with safety procedures and policies
Complete job-relevant trainings

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED.
Valid driver's license.
Ability to read, write, fluently speak and understand the English language or language native to geographical location.
Applicants must have either successfully completed two years (equivalent) of college or have received a certificate from an acceptable trade/technical school or must have twelve (12) or more months of acceptable experience in a general warehouse or similar type supply function involving receiving, shipping and binning material by parts and serial number.
Successful completion of all required qualifying tests; including hazardous material handling.
Read and write legibly to complete forms and/or acknowledge messages, as well as identify Company part numbers, invoice, bill of lading, and shipper numbers, as required.
Ability to distinguish colors.
Use simple arithmetic (Addition and subtraction of six-digit numbers)
Must have knowledge of and the ability to use basic computer skills.
Expected to meet all qualifications as designated in the Material Process Specification Manual (MPSM) and satisfactorily demonstrate qualifications by successfully completing the applicable test(s) prior to the expiration of the probationary period.
Must be willing to work outdoors in any weather conditions in accordance with Company Safety Guidelines.
Must be willing to work extra hours when there are operational needs, such as weather delays.
Ability to work rotating shifts including weekends, holidays, and days off.
Reports to work on a regular and timely basis.
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA).
Must be able to secure appropriate airport authority and/or US Customs security badges.
This job is subject to Department of Transportation (DOT) drug and alcohol testing. Your previous employers will be contacted to verify if you had any DOT drug violations and/or refusals to test for drugs or alcohol in the previous two-year period. Your DOT required urine specimen will be tested for the following substances: Cocaine, Marijuana, PCP, Amphetamines, and Opiates.
Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Aircraft Line Maintenance Hub (Phoenix, AZ, US)

Intro

Why you'll love this job

This job is a member of the Line Maintenance Team within the Integrated Operations Division.
Responsible for overseeing aircraft maintenance technicians in the repair and return to service of American Airlines’ aircraft. Supervisors are front line leaders of people in the safe, compliant and timely return to service our aircraft. They do this by effectively managing the workload, resources, and work relationships of both internal customers & support groups and external regulatory authorities & vendors.

What you'll do

Guides and directs terminal and/or hangar aircraft maintenance through crew chiefs and leads
Oversees the implementation of the organization's plans, processes, policies, and procedures
Ensures crews are efficiently utilized to accomplish the operation’s workload
Meets company objectives in accordance with company policies and procedures
Responsible for timely and comprehensive communication flow to the workforce
Maintains effective work relationships with airport management, FAA, TSA, other government agencies, suppliers, and similar groups
Collaborates with other supervisors to accomplish directives and objectives
Identifies and takings steps to correct unsatisfactory results
Identifies training and development needs of AMTs within span of control
Provides effective feedback for crew chief and lead coaching/development
Effectively works with union leadership and workforce

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
3 to 4 years of aircraft maintenance experience
FAA Airframe & Powerplant Certificate
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

Associates or Bachelor’s degree in business or technical field or equivalent work experience
2 years of a successful track record of management in maintenance and/or production environments
3 years hands-on experience in the repair or manufacture of large transport category aircraft

Skills, Licenses & Certifications

Knowledge of functional area
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to supervise management, non-management and contract labor work groups
Ability to concurrently handle multiple responsibilities
Strong interpersonal and PC skills
Ability to concurrently supervise multiple areas of responsibility

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Warehousing and Distribution (Chicago, IL, US)

Intro

Why you'll love this job

This job is a member of the Stores Team within the Integrated Operations Division.
Responsible for leading an organization responsible for providing spare parts deliver service to base maintenance, repair shops, and the airline.
In addition, it ensures inventory accuracy is maintained through a consistent cycle count program. Maintain stores compliance integrity through audits and direct communication with our front line employees.
Salary range: $96,000.00 - $131,000.00

What you'll do

Cares for and leads diverse employee groups, including front line team members
Maintains effective collaboration between supply chain, production, planning, and engineering
Helps to establish team performance objectives that will support the Company’s, maintenance, and repair shop business objectives. Leads the accomplishment of these team objectives to help ensure the Company’s success
Actively participate in regular coaching/development sessions of those you lead as well as self
Maintains audit compliance
Works closely with other departments in Technical Operations
Manages through supervisors and crew chiefs day to day operation requirements
Some travel required
Required to work long hours as the operation requires

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's Degree in related field or equivalent experience/training
4 years experience in warehouse distribution, supply chain or a service parts industry
Previous experience with being sensitive to diversity and having worked in a way consistent with the principles of equal opportunities and anti-discriminatory practice

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Excellent interpersonal skills, including collaboration, problem solving, diplomacy, and team building
Ability to successfully coach and develop individuals
Ability to adapt and empathize with diverse audiences
Understanding of process improvement tools such as LEAN and Six Sigma, and ability to leverage these tools in analyzing and improving existing processes
Demonstrated responsibility of caring for the health and safety of self, as well as, the safety of others who may be affected by his/her acts or omissions

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Coordinator, Day of Departure (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Contact Center and Customer Service Recovery organization within the Customer Experience Division.
Responsible for providing primary interface with customer facing facing Airport agents and Integrated Operations Center (IOC), as well as Service Recovery teams to resolve flight inventory and customer impacting operational issues.

What you'll do

Aids airports in rerouting passengers impacted by over sales, flight cancellations, delays, and other off-schedule operations
Identifies extra flying needs and recommends to IOC where revenue warrants
Identifies day-of-departure revenue generating and cost savings opportunities, and independently acts on those opportunities
Participates in operational conference calls to effectively support Irregular Operations
Anticipates and responds to special operational needs and
Identifies impact to customers and/or revenue to ensure optimal solution
Monitors over sales and spoilage on day-of-departure to minimize cost
Ability to travel on company business when necessary
Ability to work nights, weekends, and/or holidays as well as extended hours outside of the scheduled shift
The operation is 24/7/365

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
4+ years of Operational Support and Customer Service experience

Preferred Qualifications- Education & Prior Job Experience

Experience in airport operations, Reservation, Inventory Services, Service Recovery, Pricing, Revenue Management or Logistics
Working knowledge of Sabre, AAcoRN, QuickRES,QIK and/or GDS
Bachelor's degree

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Strong analytical skills
Problem solving skills
Highly developed interpersonal and organizational skills
Ability to be flexible
Ability to analyze situations and implement strategies under pressure

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Engineer/Sr Engineer, IT Service Management (Fort Worth, TX, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
IT Asset Management within the ITSM organization ensures that all technology assets—hardware, software, cloud, and OT—are accurately tracked, governed, and maintained throughout their lifecycle to support reliable service delivery and compliance. ITAM focuses on creating a trusted source of asset data by aligning inventories with discovery tools, CMDB structures, and operational processes, enabling better decision making, cost control, and risk reduction. This role emphasizes data integrity, platform reliability, and lifecycle enforcement by monitoring discovery pipelines, analyzing discrepancies, and engineering durable automation to resolve systemic issues. By partnering with engineering, cybersecurity, procurement, audit, and operations teams, ITAM enhances visibility into the technology estate, reduces risk, improves decision-making, and ensures assets effectively support business and IT objectives.

What you'll do

Serve as the subject-matter expert for systems such as ServiceNow CMDB, Tanium, Flexera, cloud provider APIs, and OT discovery platforms.
Lead technical governance of enterprise asset discovery and CMDB data integrity across SAM and HAM domains
Deploy, configure, and optimize infrastructure components (compute, storage, network, cloud services) that underpin ITAM/CMDB and discovery ecosystems.
Develop, test, and document automation, scripts, and tooling that improve platform reliability, lifecycle management, and data quality while reducing manual processes.
Architect resilient, scalable solutions including backup, disaster recovery, and failover patterns for mission critical platforms.
Lead technical design for new infrastructure capabilities, integrations, and modernization initiatives across on prem, cloud, and hybrid environments.
Conduct root cause analysis for infrastructure or data integrity issues and drive permanent remediation through design and engineering solutions.
Establish and maintain platform observability through logging, monitoring, health checks, and validation workflows.
Ensure infrastructure changes follow best practices for resiliency, security, supportability, and ITSM alignment.
Evaluate vulnerabilities and operational weaknesses related to infrastructure and recommend mitigation strategies.
Create and maintain detailed architecture diagrams, technical documentation, operational runbooks, and lifecycle standards.
Guide engineering teams through infrastructure patterns, platform operations, DR design, and CMDB/asset related data flows.
Champion reusability, standardization, and consistent architecture patterns across systems and integrations.
Collaborate with cybersecurity, cloud engineering, audit, ITSM, and operations teams to deliver aligned, cross domain technical solutions.
Provide technical leadership and mentorship, influencing design decisions and fostering engineering excellence across the organization.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
3+ years of experience designing, developing, and implementing large-scale solutions in production environments

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
Airline Industry experience

Skills, Licenses & Certifications

Proficiency with the following technologies:
- Deployment Technologies: Kubernetes, Docker
- Source Control: GitHub, Azure DevOps
- Cloud Providers such as Azure and AWS

Ability to optimize solutions for performance, resiliency and reliability while maintaining an eye toward simplicity
Ability to concisely convey ideas verbally, in writing, in code, and in diagrams
Experience working within Agile methodologies (e.g., SCRUM) and DevOps toolchains, including Continuous Integration and Continuous Deployment
Ability to analyze complex infrastructure and data integrity problems and engineer durable technical solutions.
Experience supporting enterprise ecosystems spanning Software Asset Management (SAM), Hardware Asset Management (HAM), CMDB governance, and discovery platforms.
Flexera One modules including IT Asset Management (ITAM), IT Visibility (ITV), SaaS Manager, Licensing, Reporting, Data Collection, and Administration
Agent and agentless discovery, beacon configuration, and integrations with Azure, SCCM, JAMF, VMware, Archer, and Tanium
Business Intelligence & Reporting using dashboards, Power BI, GraphQL queries, and SQL-based ETL pipelines
Experience with Tanium administration, including the Tanium Asset module, and automation workflows.
Proficiency in data integration and automation using REST APIs, GraphQL, PowerShell, SQL, and Bash, including ETL pipeline design, agent deployment automation, and advanced troubleshooting of discovery agents, beacon logs, and data collection processes.
Experience with Dynatrace or equivalent monitoring tools in high-availability environments.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Analyst, Warehousing and Distribution (Fort Worth, TX, US)

Intro

Why you'll love this job

Responsible for using data and analytic tools to monitor and track supply chain processes and optimize performance; analyzes improvement opportunities and recommends improvements and/or changes to existing processes.
This job is part of the Stores Team within Integrated Operations Division.

What you'll do

Studies airline business processes and recommends system rules
Identifies opportunities to implement automation and exception based management
Monitors and tracks performance of the stores processes and impact to American's operations
May use Misspelled WordAlteryx, Tableau, Access, Excel, or other analytic tools to simulate and analyze process improvement and optimization opportunities
Evaluates and recommends improvements and fine tuning of existing processes
Works within or lead cross functional teams
Presents findings and makes recommendations
Works with and provides direction to industry consultants, Operations Research Analysts and IT professional
Performs time sensitive analysis for senior leadership of stores and or supply chainText

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's Degree in Finance, Supply Chain, Logistics, related field or equivalent experience
3 years job related experience

Preferred Qualifications- Education & Prior Job Experience

Bachelor's Degree with a concentration in Finance, Supply Chain Management, Engineering, or Operations Research
Experience with cost analysis and root cause methods
Experience using data warehouse extraction tools such as; Alteryx, Tableau, and/or SQLText

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, PowerPoint, etc
'A potential team leader with strong communication skills
Self-directed and resourceful with the ability to handle multiple, simultaneous tasks with exhibited follow through and initiative
Understanding and use of technical tools for analysis, problem solving, forecasting and quality improvement
Must be able to logically structure analyses of complex issues and develops solutions to business problems and challenges
High ethical standards

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Aircraft Line Maintenance Hub (Los Angeles, CA, US)

Intro

Why you'll love this job

This job is a member of the Line Maintenance Team within the Integrated Operations Division.
Responsible for overseeing aircraft maintenance technicians in the repair and return to service of American Airlines’ aircraft. Supervisors are front line leaders of people in the safe, compliant and timely return to service our aircraft. They do this by effectively managing the workload, resources, and work relationships of both internal customers & support groups and external regulatory authorities & vendors.
Salary Range: $103,000-$134,000

What you'll do

Guides and directs terminal and/or hangar aircraft maintenance through crew chiefs and leads
Oversees the implementation of the organization's plans, processes, policies, and procedures
Ensures crews are efficiently utilized to accomplish the operation’s workload
Meets company objectives in accordance with company policies and procedures
Responsible for timely and comprehensive communication flow to the workforce
Maintains effective work relationships with airport management, FAA, TSA, other government agencies, suppliers, and similar groups
Collaborates with other supervisors to accomplish directives and objectives
Identifies and takings steps to correct unsatisfactory results
Identifies training and development needs of AMTs within span of control
Provides effective feedback for crew chief and lead coaching/development
Effectively works with union leadership and workforce

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
3 to 4 years of aircraft maintenance experience
FAA Airframe & Powerplant Certificate
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

Associates or Bachelor’s degree in business or technical field or equivalent work experience
2 years of a successful track record of management in maintenance and/or production environments
3 years hands-on experience in the repair or manufacture of large transport category aircraft

Skills, Licenses & Certifications

Knowledge of functional area
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to supervise management, non-management and contract labor work groups
Ability to concurrently handle multiple responsibilities
Strong interpersonal and PC skills
Ability to concurrently supervise multiple areas of responsibility

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Executive Compensation (Fort Worth, TX, US)

Intro

Why you'll love this job

This role will oversee the planning, implementation, and governance of American Airlines’ compensation programs and policies for executives, management, and support staff.

This role will be a key contributor to the transformation of our total rewards strategy and will work closely with our People Centers of Excellences (COE), People Business Partners, Compensation experts, and Payroll teams to ensure the successful execution of compensation programs and Total Rewards initiatives.

What you'll do

Manages and influences the annual strategy for compensation planning including compensation budget, market adjustments, variable compensation plans, and related enterprise-wide communications
Be a thought leader in transforming and evolving our compensation strategy and team member experience
Effectively influence, drive consensus, and thoughtfully advance initiatives that support our team members and business needs that are in alignment with our pay philosophy
Develops education and presentation material on Compensation programs and policy information to executives, managers, COE leaders and colleagues
Reviews effectiveness of compensation policies and guidelines throughout the organization and proactively identifies areas of opportunity to evolve and adjust where needed
Provides support and facilitates coordination with COEs and other stakeholders on policy, procedures, and pay strategy to ensure programs and processes meet required quality standards while achieving project objectives
Administers projects change process, formulating contingency plans to address schedule revisions, risks, decisions, and scope
Leads the end-to-end strategy, design, and execution of the annual performance and pay process collaboratively with COEs
Develops, coaches, and mentors compensation team members on best practices, performance conversations, and professional development, both with formal reports and informally across other compensation verticals
Manages other total rewards programs in collaboration with necessary stakeholders as needed

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

BS/BA degree in Finance, Business, Human Resources or a related discipline
8 years of experience in Compensation, Finance, or related field
5 years financial modeling experience
Project management experience required
Credibility with leadership at all levels – frontline and management

Preferred Qualifications – Education & Prior Job Experience

Previous experience in SuccessFactors preferred

Skills, Licenses, and Certifications

Must be able to think globally and strategically and have strong execution skills
Advanced Microsoft Excel skills
Familiar with compensation regulations
Strong organization, planning and communication skills
Analytical and detail oriented
Solution-oriented thinker

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

Analyst, Revenue Management Market Analysis (Fort Worth, TX, US)

Intro

Why you'll love this job

This role will be responsible for developing and executing data-driven pricing and inventory strategies across a specific geographic region to maximize revenue. Through structured training and hands-on experience, you'll gain a deep understanding of airline economics, influence commercial decisions, and position yourself for future leadership opportunities. This role is ideal for proactive, analytical thinkers who thrive in fast-paced, strategic environments.

What you'll do

• Depending on your placement within the Revenue Management team, your responsibilities will focus on either Pricing or Yield Management, both critical to maximizing American Airlines’ revenue performance.

• Pricing teams monitor, initiate, and communicate pricing actions, and strategic pricing execution.

- Monitor Market Performance: Track fare trends, booking behavior, and revenue metrics across assigned markets using dashboards and reporting tools.
- Analyze Competitive Landscape: Evaluate competitor pricing actions, schedule changes, and market shifts to identify opportunities.
- Execute Fare Filing: Translate pricing strategies into fare filings using tools (ATPCO) and systems to ensure accuracy and timeliness of submissions.
- Develop Pricing Strategy: Design fare structures and pricing strategies tailored to market dynamics, customer segmentation, and demand elasticity.
- Identify Root Causes/Review Market Performance: Using SQL, Tableau/Power BI, and other analytical tools to diagnose underlying drivers of underperformance. Conduct post-implementation analysis to assess the impact of pricing actions and performance gaps.
- Collaborate Cross-Functionally: Work closely with Pricing, Network Planning, Sales, and Alliances to align inventory decisions with broader commercial strategies.
- Develop Action Plans: Recommend tactical and strategic adjustments to pricing, fare products, or market positioning based on insights.
- Present Outcomes and Drive Implementation: Communicate findings to leadership and cross-functional stakeholders. Secure buy-in and coordinate necessary stakeholders to execute pricing actions.
- Yield Management teams optimize flight-level revenue by accurately valuing passenger demand and forecasting future booking behavior.
- Forecast Passenger Demand: Continuously monitor and update demand forecasts using historical booking trends, competitive pricing, industry capacity, and macroeconomic indicators.
- Optimize Inventory Controls: Adjust seat availability, using bid price, across fare classes to maximize revenue, balancing demand forecasts with booking behavior and strategic goals.
- Segment and Value Customers: Use descriptive and prescriptive analytics to assess customers' willingness to pay, segment demand, and tailor inventory strategies accordingly.
- Monitor Market Performance: Diagnose and communicate market performance metrics including Load Factor (LF), Yield, Revenue per Available Seat Mile (RASM), and local vs. flow traffic dynamics.
- Identify Gaps and Opportunities: Conduct root cause analysis on underperforming flights or markets and recommend tactical adjustments to inventory strategy.
- Collaborate Cross-Functionally: Work closely with Pricing, Network Planning, Sales, and Alliances to align inventory decisions with broader commercial strategies.
- Communicate Insights: Present market trends, forecast updates, and strategic recommendations to leadership and other stakeholders.
- Support Strategic Initiatives: Contribute to ad hoc projects by providing demand and inventory insights using tools like SQL, and Tableau/Power BI.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

BS in Economics, Finance, Supply Chain, Industrial Engineering, or equivalent experience/training
2+ years professional experience in applicable/related field

Preferred Qualifications- Education & Prior Job Experience

Master’s degree in related field
Previous experience in Revenue Management or Commercial organizations such as Network Planning, Commercial Planning & Analysis, Seamless Partnerships, or Corporate Sales Strategy
Strong understanding of Pricing/Yield Management tools, reports, systems, and processes (ATPCO, Diio, Sabre)

Skills, Licenses & Certifications

Demonstrated analytical skills, including the ability to assemble information, extract pertinent facts, draw logical conclusions, and present recommendations.
Interest in optimization, problem-solving, economic game theory, and consumer buying behavior.
Ability to make independent judgments and decisions while taking ownership of job responsibilities.
Willingness to take calculated risks.
Ability to work well within a team environment.
Familiarity with software programs used in conducting quantitative analysis (Oracle, SAS, etc.).
Skilled in Microsoft Office software (e.g., Word, Excel, and PowerPoint)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Ramp Operations (Chicago, IL, US)

Intro

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Airports Team within the Customer Experience Division
The pay range for this role is $51,000 to $86,500, taking into account the qualifications and experience of the selected candidate.

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Manage escalated service issues and be visible to your team members when problems arise
Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.
Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision-making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Valid driver's license
Ability to qualify for (SIDA) badge
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Airport Operations Programs (Chicago, IL, US)

Intro

Why you'll love this job

This role leads one of American Airlines’ most complex and safety‑critical operational environments, guiding high‑risk, high‑volume deicing and widebody activity at ORD during severe weather and peak international flying. It requires close collaboration with multiple departments and partner carriers to shape strategy, training, and execution across essential airport functions.
The pay range for this role is $98,000 to $134,000, taking into account the qualifications and experience of the selected candidate.

What you'll do

• Lead and direct a team of Customer Service Managers (CSMs) responsible for deicing and widebody operations during high‑volume and severe‑weather seasons.
• Oversee the creation, execution, and annual update of the ORD deicing plan, ensuring alignment with operational needs and regulatory requirements.
• Co‑develop widebody operational plans with Mainline and Other Airline partners
• Design and coordinate specialized training programs for leaders and frontline teams to support deicing and widebody readiness.
• Ensure operational preparedness by coordinating gating, towing, and aircraft movement between terminals and maintenance hangars.
• Partner with GSE, Maintenance, Tow, Ramp, Training, and Care leadership to ensure equipment, staffing, and processes support safe and efficient operations.
• Maintain compliance with Chicago Department of Aviation requirements, industry consortium updates, and partner‑carrier standards.
• Serve as a key liaison across departments to ensure safe, consistent, and high‑quality performance during critical weather events and peak widebody periods.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in a related field or equivalent experience.
• 5 years of experience in deicing operations, widebody aircraft operations, or ramp leadership.

Preferred Qualifications- Education & Prior Job Experience

• Experience collaborating with airport authorities, partner carriers, or industry working groups.
• Background in developing training programs for frontline or leadership teams.
• Familiarity with operational planning tools or deicing coordination software.

Skills, Licenses & Certifications

• Strong leadership and communication skills with the ability to influence across departments.
• Ability to analyze operational data and translate insights into actionable plans.
• Proven capability to manage multiple priorities in fast‑paced, high‑pressure environments.
• Commitment to safety, regulatory compliance, and operational excellence.
• Project management skills and experience coordinating large‑scale operational initiatives.
• Experience leading teams in a high‑risk, high‑volume operational environment.
• Demonstrated ability to manage complex, cross‑functional programs or operational processes.
• Strong understanding of airport operations, safety protocols, and regulatory requirements.
• Ability to work in severe‑weather conditions and maintain on‑site presence during critical events.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Aircraft Line Maintenance Hub (Washington, VA, US)

Intro

Why you'll love this job

This job is a member of the Line Maintenance Team within the Integrated Operations Division.
Responsible for overseeing aircraft maintenance technicians in the repair and return to service of American Airlines’ aircraft. Supervisors are front line leaders of people in the safe, compliant and timely return to service our aircraft. They do this by effectively managing the workload, resources, and work relationships of both internal customers & support groups and external regulatory authorities & vendors.

What you'll do

Guides and directs terminal and/or hangar aircraft maintenance through crew chiefs and leads
Oversees the implementation of the organization's plans, processes, policies, and procedures
Ensures crews are efficiently utilized to accomplish the operation’s workload
Meets company objectives in accordance with company policies and procedures
Responsible for timely and comprehensive communication flow to the workforce
Maintains effective work relationships with airport management, FAA, TSA, other government agencies, suppliers, and similar groups
Collaborates with other supervisors to accomplish directives and objectives
Identifies and takings steps to correct unsatisfactory results
Identifies training and development needs of AMTs within span of control
Provides effective feedback for crew chief and lead coaching/development
Effectively works with union leadership and workforce

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
3 to 4 years of aircraft maintenance experience
FAA Airframe & Powerplant Certificate
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

Associates or Bachelor’s degree in business or technical field or equivalent work experience
2 years of a successful track record of management in maintenance and/or production environments
3 years hands-on experience in the repair or manufacture of large transport category aircraft

Skills, Licenses & Certifications

Knowledge of functional area
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to supervise management, non-management and contract labor work groups
Ability to concurrently handle multiple responsibilities
Strong interpersonal and PC skills
Ability to concurrently supervise multiple areas of responsibility

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Workforce Administration (Los Angeles, CA, US)

Intro

Why you'll love this job

This job is a member of the Workforce Administration Team within the Technical Operations Division.
Leads Workforce Administration teams in various locations, who are responsible for Tech Ops represented employees' shift bids, vacation, overtime, grievances, training compliance and tracking, duty time limits, change of shift, uniform, license stamps, parking and security SIDA badge administration; attendance control, payroll processing, leaves of absence and special projects as required.
The salary range is $70,000 to $99,000

What you'll do

Leads workforce administration teams, responsible for providing time & attendance, production support and other administration functions for all Tech Ops represented workgroups
Ensures adherence to contractual agreement(s), company policies, federal and governmental regulations such as shift bids, vacation, overtime, training compliance and tracking, duty time limits, and grievance processing
Oversees administration of represented team member movement to include new hires, internal transfers, retirements, terminations, resignations, RIF and recalls, and return to work scenarios in accordance with the collective bargaining agreement(s) and time constraints
Collaborates and communicates with Labor Relations, Legal, station partners and executive leadership
Manages and develops workforce administration team members, including guidance on prioritization of daily activities
Prepares and assess various reports covering departmental activities
When applicable, will be required to work rotating shifts, nights and weekends
Approximately 25-30% travel required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent experience/training
3 years proven experience in a leadership/management role with direct reports

Preferred Qualifications- Education & Prior Job Experience

Tech Ops station operations experience
Knowledge of payroll and time and attendance process and applications, such as Workbrain and Tableau
Knowledge of the applicable workforce collective bargaining agreements

Skills, Licenses & Certifications

Ability to effectively verbal and written communication skills, with ability to effectively interact with team members at all levels within company
Advanced knowledge of Microsoft office to include Excel, Word, Outlook, etc.
Ability to demonstrate excellent analytical thinking capabilities
Ability to utilize database/reporting tools to prepare reports for analysis and management review
Ability to work effectively under pressure, manage multiple assignments and shift priorities as required, within a fast-paced, dynamic work environment
Ability to manage, non-management and contract labor work groups
Must be able to pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), and/or US Customs security badges, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Developer, IT Applications (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Information Technology Team within the Information Technology Division
Responsible for leveraging cutting edge technology to solve business problems at American Airlines by participating in all phases of the development process from inception through transition, advocating the agile process and test-driven development, using object-oriented development tools to analyze, model, design, construct and test reusable objects, and making the codebase a better place to live and work

What you'll do

Collaborates with leaders, business analysts, project managers, IT architects, technical leads and other developers, along with internal customers, to understand requirements and develop needs according to business requirements
Maintains and enhances existing enterprise services, applications, and platforms using domain driven design and test-driven development
Troubleshoots and debugs complex issues; identifies and implements solutions
Creates detailed project specifications, requirements, and estimates
Researches and implements new technologies to enhance current processes, security, and performance
Supports the development of coding standards and adheres to best practices and security guidelines
Works closely with software architects and technical leads to ensure decisions meet long-term enterprise growth needs

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
3 years of full Software Development Life Cycle (SDLC) experience designing, developing, and implementing large-scale applications in hosted production environments
3+ years of cloud development and data lake experience (prefer Microsoft Azure) including Azure EventHub, Azure Data Factory, Azure Functions, ADX, ASA, Azure Databricks, Azure DevOps, Azure Blob Storage, Azure Data Lake, Azure Power Apps and Power BI

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
5 years of full Software Development Life Cycle (SDLC) experience
Airline Industry experience

Skills, Licenses & Certifications

Proficiency in Full Stack Development
Proficiency and demonstrated experience in the following technologies:
- J2EE technologies: Java, JSP, JMS, JAXB, JDBC, EJB
- Database and persistence frameworks: Hibernate, Oracle, Object/Relational Mapping, Query performance tuning
- Cloud-based development: Cloud Foundry
- Web Servers: Tomcat, tcServer, Websphere
- Web Services: REST/SOAP (JSON/WSDL/XML)
- Frameworks: Spring Framework, Spring Boot
- Front-end: Angular JS, Ext JS, CSS, jQuery, AJAX
- Build/deployment tools: Maven, Gradel, Git, Junit, Mockito
- Other Dev Ops Toolchain: Selenium, Nexus Repository, Hygieia, SonarQube, Fortify on Demand, Slack, GitHub, Jenkins, ElasticSearch, Logstaash, Kibana, New Relic
- Other: Linux/Unix shell Scripting, JavaScript, IBM MQ/Rabbit MQ, Tivoli Scheduler, SQL Developer, IDE
Proficiency in object-oriented design techniques and principles
Proficiency in Microsoft Office Tools (Project, Excel, Word, PowerPoint, etc.)
Experience in Agile methodologies, such as SCRUM
Scripting experience with Python, Spark or PySpark, Unix, and SQL
Experience in DevOps Toolchain methodologies, including Continuous Integration and Continuous Deployment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Customer Experience (Jacksonville, FL, US)

Intro

Why you'll love this job

This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division.
Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience.

What you'll do

Drives operational excellence
Creates an environment that cares for our frontline team members and celebrates the team successes
Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies
Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Promotes an environment of mutual respect and trust between frontline team members
Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more