Jobs at American Airlines

Analyst/Sr Analyst, Source to Pay (Dallas, TX, US)

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

We are seeking a Source-to-Pay (S2P) Transformation Specialist to join our Procurement Excellence Team. This role plays a critical part in our ongoing procurement transformation journey—focused on standardizing processes, implementing best-in-class practices, and maximizing the business value of our Source-to-Pay systems and tools. The ideal candidate brings a strong process mindset, deep understanding of S2P workflows, and the ability to influence cross-functional stakeholders across Procurement, Finance, and Business Units.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Lead and support S2P process standardization across sourcing, contracting, purchasing, invoicing, and payment to drive consistency and efficiency.
Champion procurement best practices, including competitive sourcing, supplier performance management, and spend compliance.
Support the rollout and adoption of S2P technologies (e.g., Coupa, Ariba, Ivalua) by ensuring configuration aligns with process design and business needs.
Act as a liaison between Procurement and Business Units, advising on optimal use of systems, policies, and processes to unlock value.
Identify and drive continuous improvement initiatives within the S2P lifecycle, including automation, simplification, and digitization efforts.
Define, monitor, and report on key performance indicators (KPIs) related to S2P performance, adoption, and compliance.
Collaborate with IT, Finance, and Change Management teams to support successful deployment and training on procurement systems and processes.
Enable and enforce policy compliance through governance frameworks and intake-to-pay controls.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

2+ years of experience in Procurement, S2P systems, or process transformation roles.
Strong understanding of end-to-end S2P processes, tools, and performance levers.
Experience with Coupa, SAP Ariba, or similar platforms is strongly preferred.
Demonstrated ability to drive cross-functional initiatives and influence stakeholders.
Data-driven mindset with experience in process improvement methodologies (Lean, Six Sigma, etc.).

Preferred Qualifications- Education & Prior Job Experience

Strategic thinker with the ability to balance process design and practical implementation.
Strong communicator, capable of translating technical system capabilities into business outcomes.
Passionate about digital procurement, process innovation, and operational excellence.

Skills, Licenses & Certifications

•   Demonstrated ability to drive change and influence cross-functional teams
•   Proficiency in creating sourcing templates and a strong focus on automation and digitization
•   Ability to demonstrate an aptitude for problem solving and strong quantitative and analytical skills
•   Ability to manage multiple and diverse projects with changing priorities
•   Skilled in creating dashboards and establishing CPO KPls
•   Knowledge of Power BI, Tableau, Cognos and analytics tools
•   Passion for sustainability and sustainable sourcing practices
•   Proficient in Microsoft Office (Excel, PowerPoint, Word)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:
•   Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
•   Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
•   Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
•   401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
•   Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Sr Manager, International Income Tax (Dallas, TX, US)

Intro

Why you'll love this job

This position is a member of the Corporate Tax Team within the Finance Division.
This position will be responsible for identifying, assessing and implementing major tax positions that have a significant impact on the tax position of the Company. Additionally, the position works closely with Director - Income Tax and MD - Corporate Tax in assessing and implementing various tax efficiency opportunities. Identified opportunities could have a major impact on the tax position of the Company, as well as the Company’s publicly-issued financial statements and cash position

What you'll do

Assist the MD – Corporate Tax in the overall coordination and management of the Company’s international tax position
Work closely with the International Accounting team and outside advisors to ensure statutory compliance requirements are met
Lead tax transformation and automation projects, coordinating the activities of various AA teams (Income Tax, International Accounting, etc.) and outside consultants
Assist with various tax-savings initiatives involving complex tax research related to the Company’s international tax position
Assist in the preparation of the company's tax provision, which is necessary for the Company's publicly-issued financial statements
Lead the preparation of statutorily-required foreign income tax returns

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in an accounting related field
Masters in Taxation and Certified Public Accountant required
6 to 8 years of progressive income tax experience, with minimum of 5 years of international income tax experience
Extensive experience in performing tax research, with a proven record of identifying tax savings opportunities

Preferred Qualification- Education & Prior Job Experience

Mix of public accounting and industry experience
SAP and Thomson Reuters OneSource experience
Ability to concurrently handle multiple responsibilities
Ability to successfully interact with professionals within the tax department and from other areas of the company

Skills, Licenses & Certifications

Ability to perform cost-benefit analysis regarding opportunities and communicate results to senior Tax leadership is critical
Masters in Taxation, or Juris Doctorate with an emphasis in taxation
Certified Public Accountant
Strong technical, project and organizational skills, with a focus on details
Strong interpersonal and PC skills, especially in Alteryx and other automation tools, as well as Microsoft tools (Excel, Word, PowerPoint, etc.) and tax research software (CheckPoint, BNA, etc.)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Sr Data Scientist, Safety (Dallas, TX, US)

Intro

Why you'll love this job

You will be a part of an innovative team that will utilize Safety data from all areas of American. You will help enable data science solutions to promote the safety of our team members, customers, and assets.
This role is part of the Safety Science team within Safety. You’ll bring your data science, collaboration, and analytical skills to develop and maintain in-depth predictive analysis to tell the story of emerging safety trends and their possible causal factors, with the intent to drive solutions, preventing safety incidents before they occur.

What you'll do

This role is responsible for closing the loop between the data collected throughout American’s operation, and the appropriate operational stakeholders involved in risk-based decision making
Builds and maintains high fidelity statistical and machine learning models to proactively identify emerging safety trends
Dictates data structure, to include the blending of existing proprietary and publicly available data sources so that additional data points may be captured without impacting implementation timelines
Partners with Data Engineers to identify new data sources and data gathering techniques, ensure data availability and consistency, and assess data effectiveness and accuracy
Builds means for innovative and meaningful delivery of safety data and recommendations
Partners with Data Analysis Groups, and Operations Standards Boards to deliver compelling and actionable recommendations to drive informed decision making to all levels of company leadership

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Advanced degree in a quantitative discipline (Computer Science, Data Science, Statistics)
Databricks/AzureML
Expertise in collection, extraction, cleansing, preprocessing, wrangling, and analysis of large datasets to identify trends and actionable insights
3 years of experience with hands-on data science or machine learning projects/products

Preferred Qualifications- Education & Prior Job Experience

4 years’ experience in Aviation or other High Reliability Organization
Experience in Operational Safety, or Human Performance analytics
Knowledge of Airline Operations

Skills, Licenses & Certifications

Expert knowledge of Alteryx, Tableau, and Power BI
Fluency in SQL, R, and Python
Familiarity with Cognos
Expertise in Statistical/Machine Learning Tools
In-depth knowledge in statistical and machine-learning techniques, applying predictive analytics to develop practical safety solutions.
Expertise in using data visualization tools to build dashboards for all levels of leadership
Experience delivering presentations and leading collaboration across all levels of management
Demonstrated ability to simultaneously manage and prioritize multiple complex deliverables

What you'll get

Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Analyst/Sr Analyst, Material Planning (DFW Airport, TX, US)

Intro

Why you'll love this job

Identifies Supply Chain inefficiencies, performs root cause analysis, creates solutions including process improvement, reporting, and tools.
Present strategic and operational analysis along with recommendations to both department leadership and supervisors/planers who implement changes

What you'll do

Develop models and present using data visualization software and tools to increase operational performance around aircraft spare parts within operating budget
Design, create and monitor results from solutions that are implemented
Interact with other departments including Line and Base Planning, Network Planning, Base Material Planning, AOG, and Stores to understand business processes and areas for improvement
Develop presentations and present findings with recommendations to key stakeholders and senior management
Develop data tables and pipelines for use in applications and analysis
Assist and support other team members and Business Analysts with complex queries, methods, and recommendations
Manage backlogs using Agile and/or Scrum methodologies
Work with users to explain solutions and optimize user experience
Ability to extract/analyze large sets of data and make recommendations based on findings

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in a quantitative discipline including Supply Chain, Business Analytics, Operations Research or other related field with 3 years related experience
3 years job related experience

Preferred Qualifications- Education & Prior Job Experience

Experience in airline: operations, supply chain, or analytics
Master’s degree in related field

Skills, Licenses & Certifications

Excellent quantitative and analytical skills with an aptitude for problem solving
Ability to shift priorities in a fast paced, dynamic work environment and meet deadlines
Proficient in SQL, knowledge/basic experience of data processing/manipulation languages
Experience with Microsoft Azure, Databricks, Data Lake
Experience with data visualization in Power Bi and Tableau
Excellent project management and organization skills, with attention to detail
Proficient with Microsoft Office 365 software including Excel, Power Point, and Teams

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Part Time Agent, Airport Operations - Aruba AUA (Aruba, AW)

Intro

Why you'll love this job

Agents will be in contact with flight crews, passengers, and other customers, providing necessary information concerning travel.

What you'll do

In charge of security screening and passenger service procedures at check-in and in the gate area
Provides assistance to passengers as requested or required
Process reservations, issue tickets and provide required check-in processes, ensuring compliance with all travel documentation and security procedures
Checks baggage and informs passenger of excess baggage charges in accordance with tariff rules
Able to lift and carry bags and boxes weighing up to 70 lbs
Ability to stand for prolonged periods of time

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma
Must have working knowledge of sabre
Ability to work a variety of shifts, according to operational needs
Willing to work weekends and shifts
Excellent customer service, communication, and organizational skills
Excellent personal grooming established by company standards
Proactive team player
Must have the ability to work under pressure
Must be able to read, write, fluently speak and understand English and the native language

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health benefits to help you stay well.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Lead, Cargo Revenue Accounting (Dallas, TX, US)

Intro

Why you'll love this job

This job is a member of the Finance Team within the Finance Division.
Responsible for supporting and assisting a team of 6-8 Specialists. Team Lead reports directly to the Supervisor – Cargo Revenue Accounting and assists supervisor with day to day department activities.

What you'll do

Manages receivables and serves as accounting point of contact for largest and most complex customer credit accounts
Manages, Audits, Invoices and Reconciles Cargo Blocked Space Agreements
Audits and processes customer refunds for overbilling/overpayment
Assists Specialists with general day to day questions
Directs the training of new hires
Creates training classes on subjects of interest or new procedures
Facilitates escalated customer calls with all departments necessary to resolve issues
Coverages to ensure continuous work flow
Manages the monthly target/cashlist process for the team
Performs account analysis to identify chronic issues driving the aging/billing concerns and work with all groups to bring to resolution
Recommends and assists in the implementation of new processes and procedures
Coordinates and produce monthly reports for management
Performs other necessary duties and special projects as assigned
Coaches and counsels Specialists on their job performances
Conducts ad hoc projects as assigned by supervisor and/or manager

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED Equivalency

Preferred Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent experience/training

Skills, Licenses & Certifications

Ability to demonstrate strong leadership skills
Ability to have aptitude to quickly evaluate details to present at a summary level
Ability to be flexible and demonstrated ability to work on multiple projects and deadlines concurrently and successfully
Strong PC skills including Excel, Word, Access, PowerPoint, Sabre and Cognos

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Analyst/Sr Analyst, Revenue Accounting (Phoenix, AZ, US)

Intro

Why you'll love this job

This job is a member of the Passenger Interline Team within the Revenue Accounting Division.

This position will be responsible for supporting Interline Settlement and Audit operations and industry initiatives through data gathering and analysis.

What you'll do

Support Passenger Interline Department
Data gathering/mining and analysis; identify and raise billing issues (root cause) and recommend solutions
Perform daily, weekly, and monthly tasks ensuring Interline billing accuracy and timeliness
Ensure compliance with the industry rules, oneworld™ alliance policy and procedures, and bilateral agreements
Maintain and audit Interline master reference tables that drive data processing and file creation
Monitor data processing, file creation, and exchanges
Communicate with Interline partners to resolve billing issues
Maintain and explain monthly billing trends, statistics, and forecasts
Create ad-hoc reports and presentations as needed for both internal and external custome

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field – accounting, finance, data analytics, or equivalent education/experience
5-7 years of related work experience in an analytical role
Experience in finance or accounting-related discipline

Preferred Qualifications- Education & Prior Job Experience

General knowledge of ticketing and airline revenue accounting processes
Data mining and analytics experience
Project Management
Proficient in SQL, Power BI, Microsoft Excel, or other Business Intelligence tools
Understanding of Agile Process (ADO)

Skills, Licenses & Certifications

Ability to lead, coach, and mentor
Ability to logically structure and summarize the analysis of complex issues and develop solutions to business problems and operational challenges
Proven track record of demonstrating analytical aptitude including Excel proficiency – formulas, pivot tables, and macros
Ability to manage multiple relationships and projects, prioritize opportunities, and take initiative toward achieving a common goal
Ability to independently and proactively identify issues, analyze data, and propose solutions with an appropriate sense of urgency
Demonstrated excellent written and verbal communication skills
Ability to build relationships and interact productively with various departments and all levels of management
Ability to work effectively both as part of a team and independently
Willingness to show initiative and take ownership of job responsibilities with a positive attitude
Creative thought process, visionary attitude, and innate curiosity
Outstanding organizational skills and high level of detail orientation

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Part Time Agent, Airport Operations - Honduras XPL (Tegucigalpa, HN)

Intro

Why you'll love this job

Agents will be in contact with flight crews, passengers, and other customers, providing necessary information concerning travel.

What you'll do

In charge of security screening and passenger service procedures at check-in and in the gate area
Provides assistance to passengers as requested or required
Process reservations, issue tickets and provide required check-in processes, ensuring compliance with all travel documentation and security procedures
Checks baggage and informs passenger of excess baggage charges in accordance with tariff rules
Able to lift and carry bags and boxes weighing up to 70 lbs
Ability to stand for prolonged periods of time

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma
Must have working knowledge of sabre
Ability to work a variety of shifts, according to operational needs
Willing to work weekends and shifts
Excellent customer service, communication, and organizational skills
Excellent personal grooming established by company standards
Proactive team player
Must have the ability to work under pressure
Must be able to read, write, fluently speak and understand English and the native language

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health benefits to help you stay well.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Systems Analyst/Sr Systems Analyst, IT Applications (Charlotte, NC, US)

Intro

Why you'll love this job

This position is a member of the IT Enterprise Programs Team that is within the Regional IT Division at American Airlines.

This position will be responsible for performing IT support for the three wholly owned American Eagle Carriers. This position will oversee IT initiatives and support activities to deliver services and solutions that meet the overall strategic regional IT business objectives for the American Eagle wholly owned carriers of American Airlines. The primary focus is documenting and maintaining the systems that perform the airlines dispatch, crew scheduling and maintenance functions.
The primary role of the Systems Analyst is to deliver support to the maintenance of the operations software. This role will assist users to utilize software programs efficiently and effectively in order to fulfill business objectives. Additional duties include all Disaster Recovery and Cyber Security compliance initiatives as well as leading the improvement of the compliance functions with regard to the IT Operations applications

What you'll do

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced.

Gain in-depth knowledge of required software applications to support carrier operations.
Assists software upgrades and implementations by reviewing documentation, testing, and coordinating with the development team and business units.
Ownership of documented DR and Cyber IT processes and departmental guidance on business/systems analyst best practices.
Partner with business units to determine project priorities, business case justifications, and to clarify and communicate business needs
Provide support for ongoing disaster recovery initiatives
Maintaining system documentation and ensuring platform compliance with organizational policies and industry regulations
Assisting with platform-related projects, ensuring timely execution, and managing seamless integration of SaaS solutions with existing systems

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Experience in documenting complex computer systems; documenting compliance of Disaster Recovery and Cyber Security initiatives
2+ years airline experience supporting / documenting regional airline operations systems
Exhibits strong organizational and time management skills in a hybrid work from home environment
Strong technical writing skills
Experience with Observability principles and tools (logging, monitoring, alerting, change & incident management)

Preferred Qualifications- Education & Prior Job Experience

Bachelor’s degree in a related IT field
Proficient with existing IT systems that impact American Eagle Airlines
5+ years of proven experience in Regional IT Airline operations
Expert in ops systems used at the American Eagle Carriers
Experience in large implementations of ops systems
Training in DevOps practices for establishing appropriate monitoring, documentation and environmental support to ensure a fault tolerant, reliable and highly available environment

Skills, Licenses & Certifications

Handle multiple issues simultaneously and to meet the operations needs of airlines
Collaborate across multiple departments
Work effectively in a team environment
Multi-task across carriers
Adapt to unexpected events, new facts, and rapidly changing circumstances
Thrive in a sense-of-urgency environment and leverage best practices
Use analytical and conceptual skills and Craft technical documentation

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Manager, Certification Engineering (Dallas, TX, US)

Intro

Why you'll love this job

This job is a member of the Certification Engineering Team within the Integrated Operations Division.
Responsible for managing a technical organization with tactical and strategic decision making to support the engineering activities of the airline. This job is also responsible for managing efforts to continuously improve the products and processes of the organization.

What you'll do

Responsible for the professional development of team members
Supports the strategic direction of the Sr. Manager of Certification Engineering for the organization and manages the methods to achieve it
Provides coordination and oversight for accomplishment of Regulatory mandated items
Maintains the Company’s specification for Avionics (examples: Navigation, Communication, Flight Instruments, and Autopilot)
Establishes group work priority to support continuing safe, reliable operations
Liaises with internal and external supplier and maintenance organizations to ensure product specifications and maintenance activities actively support the goals established for the product
Ensures timely review/analysis and follow-up action for mandated FAA programs (examples: RVSM, LMP, ADS-B Reporting) and other company generated programs
Provides management review and control over the Certification Engineering Team, including the development of projects, structure or processes supporting the overall continuous airworthiness maintenance program
Acts as focal on addressing technical and process issues essential to the success of the Company

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s Degree in Engineering from an accredited college or university
10 years of experience in commercial aviation
Experience communicating and working with the FAA
Familiarity with CFR 21,25, and 183.
Understanding of ODA's

Preferred Qualifications- Education & Prior Job Experience

Masters of Business Administration or in Engineering
5 years of experience in leadership role
Thorough understanding of AA Policies and Procedures
Aviation experience
Yellow Belt certification from a qualified source for Lean/Six Sigma (LSS) accreditation

Skills, Licenses & Certifications

Working knowledge of Lean/Six Sigma principles
Knowledge of Microsoft Office to include Word, Outlook, Excel, etc.
Demonstrated ability to manage major projects on schedule
Demonstrated skills in employee development

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Member Services Representative, AACU Home Equity Center (Dallas, TX, US)

Intro

Why you'll love this job

This job is within the American Airlines Credit Union. The role is responsible for reviewing home equity loan requests and assisting American Airlines Credit Union members with closing their loan.

What you'll do

Handle file set-up for home equity loans which includes providing appropriate disclosures to members, speaking with members about their loan terms, and reviewing the loan for closing
Perform daily review on the Home Equity pipeline
Process Closing Docs for home equity loans
Process Property Condition Reports for Home Equity Loans
Process Verification of Employment for Home Equity Loan applicants
Perform booking of home equity loans
Input home equity loan data into daily Excel spreadsheets
Perform other duties as assigned
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED
2 years of related experience, preferably in a credit union environment

Preferred Qualifications- Education & Prior Job Experience

Experience in mortgage lending
Previous customer service experience

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Knowledge of Loan Link and Episys System
Ability to exercise excellent member and customer service skills
Skilled in above average interpersonal and communication skills and professional telephone manners
Ability to perform basic math calculations and analyze data
Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team in a diverse environment
Ability to interact professionally with all employees and members
Ability to learn quickly and adapt well to change
Ability to self-motivate with strong organization skills and capacity for attention to detail
Ability to effectively prioritize work and meet deadlines
Ability to speak, read, and write Spanish is a plus
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Analyst/Sr Analyst, Compensation (Dallas, TX, US)

Intro

Why you'll love this job

The Analyst, Compensation is a member of the Global Compensation, Mobility, and People Support team within the People Division. This role supports the design, implementation, and administration of the company’s compensation programs. The Analyst takes a consultative approach to supporting business units, partnering closely with HR and operational leaders to provide strategic guidance, data-driven insights, and market-informed recommendations.

What you'll do

Serves as a trusted advisor to HR and business leaders on compensation matters, providing consultative support for hiring, promotions, organizational design, and compensation decisions
Performs compensation analyses and job evaluations to support business decisions and maintain internal equity.
Develops and delivers clear, data-driven compensation recommendations tailored to specific business contexts
Assists with annual compensation processes, including merit planning, salary structure adjustments, and incentive plan administration
Participates in salary surveys and uses market data to price jobs and benchmark compensation practices against the external market.
Contributes to the development and refinement of pay structures and compensation models
Conducts develops and maintains job descriptions, and ensures alignment with internal structures and market benchmarks
Prepares reports, dashboards, and ad hoc analyses to inform decision-making and track compensation trends
Creates one-page learning tools, presentation materials, and communications to explain compensation programs and updates to business audiences
Participates in compensation-related system testing, process improvements, and policy development
Ensures compliance with internal policies and external regulations related to compensation
Ability to travel to represent the Company at airline industry conferences or to meet/work with Compensation and Human Resource counterparts, as needed

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s Degree in related field or equivalent experience/training
3+ years of experience in Compensation, Finance, or similar analytical role
Prior experience managing multiple projects concurrently while providing strong customer service

Preferred Qualifications- Education & Prior Job Experience

Experience presenting to leadership
Familiarity with operational environments (e.g., airport, maintenance, flight operations

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Access, etc.
Effective communicator with ability to translate data into actionable insights
Work experience in analytical role
Advanced Excel skills
High level of professionalism, discretion and objectivity
Ability to apply appropriate judgment and discretion in completing work assignments to ensure confidentiality of employee compensation data
Detail-oriented with ability to work in fast-paced environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Product Designer/Sr Product Designer, IT - IOC (Dallas, TX, US)

Intro

Why you'll love this job

This job is a member of the User Experience (UX) and Digital Customer Experience team within Information Technology Division.
Work across UX disciplines to take large, complex applications and transform them into simple, intuitive experiences. Conceptualizes, prototypes, presents and delivers design system artifacts

What you'll do

Works with a cross-functional team using agile methodology to define user stories and UX deliverables
Shared ownership of design system decisions, based on UX best practices and design system methodology at scale
Collaborates with developers to find the most effective, expedient and efficient way to implement design system solutions when applicable
Collects, analyzes, presents and actions feedback and manage changes to deliverables
Presents work in a clear and compelling manner to stakeholders (be able to explain design recommendations by citing best practices, research data or business requirements)
Works with UX Leaders to define the visual style, interface and interaction patterns of applications and experiences for employees at American
Develops conceptual diagrams, wireframes, visual mockups and prototypes
Develops and maintains detailed specifications and design patterns
Gathers and translates rules and assets into UX design systems artifacts at the enterprise level
Prepares, manages, updates and distributes design system documentation (usage guidelines, ecosystem, behavior, variants, and principles)
Guides product designers to adopt and contribute to design system patterns and standards
Advocates for the user and collaborate with business owners to develop features and flows that align with the user’s needs
Creates research strategies based on project KPIs and develop usability test plans, scripts and scenarios for prototypes. Regularly formulate and test hypotheses during design iterations.
Uses research techniques (heuristic reviews, user interviews, remote unmoderated and in-person testing) to determine ease-of-use and comprehension of designs and ideas
Designs, recruits / schedules and moderates usability studies and user interviews
Provides timely status reporting (including work left to do, issues, risks) on all projects
Manages all communications necessary to get the project done including negotiating with key stakeholders

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in Human Computer Interaction, Human Factors Engineering, Computer Science, Visual Design, Library Sciences or other related discipline, or equivalent experience or training
2 years of experience as a Design System practitioner with a background in user experience design, interaction design or similar

Preferred Qualifications- Education & Prior Job Experience

Master’s degree in Human Computer Interaction, Human Factors Engineering, Computer Science, Visual Design, Library Sciences or other related discipline, or equivalent experience or training
3+ years of experience managing Design Systems with a background in user experience design, interaction design or similar

Skills, Licenses & Certifications

Strong skills in modern design and prototyping tools (Axure, Sketch, Zeplin, Flinto, Adobe CC)
Experience working closely with developers from inception through implementation in an agile environment
Advanced analytical skills dealing with complex data problems and implementing sustainable solutions
Proven ability to collaborate effectively across disciplines, product lines, roles, geographical and time zone boundaries
Knowledge and proficiency using remote unmoderated testing tools and moderated testing devices and platforms
In-depth understanding of both qualitative and quantitative research methods
Strong understanding of user-centered design principles and a solid grasp of trends in web and app design
Strong organizational skills and the ability to label, classify and intelligently build flows and wireframes for complex computer applications are a plus
Experience rapidly iterating designs to conduct user testing and to deliver to development teams
Experience in responsive, adaptive and accessible designs
Ability to manage multiple concurrent projects and communicate effectively with non-technical users

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Sr Manager, IT Agile and DevOps (Dallas, TX, US)

Intro

Why you'll love this job

Opportunity to shape the direction of coaching and transformation programs for a large and growing engineering organization
Work in an environment that values continuous learning, experimentation, and innovation
Collaborate with a passionate and talented team of technical experts and product leaders
The role is a part of the Product Agility team within our Technology Strategy, Transformation, and Global Efficiency / Delivery Transformation group

What you'll do

Lead a team of technical coaches, responsible for the continuous improvement of engineering and product teams
Drive transformation initiatives, helping teams adopt modern technical practices, product agility, and an iterative learning mindset
Work closely with cross-functional teams, including product managers, engineers, and leadership, to instill Agile principles and practices that optimize product delivery and performance
Implement and oversee an immersive coaching program, modeled on, but distinct from, a traditional dojo, to help teams improve both their technical and product practices
Partner with technical teams to guide pair programming, test-driven development (TDD), and clean coding practices
Collaborate with leaders and stakeholders to understand product and technical challenges and deliver tailored coaching interventions
Foster a culture of continuous learning and improvement by promoting cutting-edge development methodologies, such as DevOps, CI/CD, and Agile at scale
Monitor team performance and the impact of coaching interventions, providing feedback and adjustments to improve outcomes
Work closely with peers in the product coaching space in order to create effective technical- and non-technical interventions and experiences for product teams and their leaders toward the transformation goals of the organization

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field
7+ years of experience in software engineering, with at least 3-5 years in a leadership role focused on coaching or transformation
Proven experience in a leadership role focused on technical coaching, product agility, and team transformation
Strong technical background with demonstrated hands-on experience in software engineering practices, including pair programming, clean code, DevOps, CI/CD pipelines, and cloud-native architectures
Demonstrated experience with Agile frameworks (Scrum, Kanban etc.) and Lean principles
Expertise in designing and implementing coaching programs tailored to both technical teams and product leaders

Preferred Qualifications- Education & Prior Job Experience

Master’s degree in Computer Science, Software Engineering, Information Technology, or a related field
Certifications in Agile practices or coaching, such as Certified ScrumMaster (CSM), Certified Agile Coach (ICP-ACC), or Professional Agile Leadership (PAL)
Certification in technical coaching practices, such as TDD Coaching or Agile Technical Facilitator programs

Skills, Licenses & Certifications

Exceptional communication, collaboration, and leadership skills, with the ability to influence stakeholders at all levels of the organization
Experience leading or participating in transformation programs for product and engineering teams
Passion for teaching, mentoring, and building high-performing teams through immersive, hands-on learning experiences
Technically proficient and an expert in coaching and mentoring, capable of guiding teams toward excellence in agility, technical practices, and product delivery

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Specialist, AACU Payments Servicing (Dallas, TX, US)

Intro

Why you'll love this job

This job is within the American Airlines Federal Credit Union. The position is responsible for ensuring consistent, high quality advanced support for all card-related services across the Credit Union. This role works closely with teams across all locations and channels to deliver seamless service to both employees and AACU members.

What you'll do

Support all aspects of card services, including debit cards, credit cards, and ATM, across branches and digital channels
Review, analyze, and process multiple complex reports related to credit and debit cards (e.g., account and network adjustments, limit upgrades, over-limit accounts, shared branch adjustments, OFAC reporting)
Research member inquiries, identify and resolve discrepancies in members’ accounts and provide solutions as required in a timely manner via secure messaging, email, DocuSign and service events
Complete necessary tasks following member communication and research, including balance transfers, adding/removing/updating authorized users, and conducting dispute or fraud investigations
Review charged-off credit card accounts and process necessary corrections
Handle credit bureau delinquency reporting corrections as requested
Ensure accuracy in internal records, transactions, and data entry
Support frontline staff by handling behind-the-scenes tasks and processing support requests
Perform credit card closures and ensure accuracy of payments and final balances
Utilize several third-party applications daily for research and processing, including but not limited to: Hostlink, Visa DPS VROL and Link
Responsible for system testing related to upgrades and new enhancements
Process debit and credit adjustments, including write-offs and suspense GLs and loan payments, for multiple departments and branches
Assist Card Accounting in resolving out-of-balance GL issues and process necessary corrections and GL adjustments
Assist with the implementation of new card products, services, and technology upgrades
Maintain a strong understanding of industry best practices, member needs, and regulatory requirements
Expedite debit card creating, printing and shipment to members
Develop and maintain collaborative working relationships with all Credit Union employees and members by demonstrating strong verbal, written and telephone communication skills
Perform other duties as assigned
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED
Experience with credit card products, services, processes, procedures and related legislation
Basic accounting skills to be able to understand and process adjustments to credit card and debit card accounts
Basic proficiency using Microsoft Excel
A knowledge and skills assessment will be part of the interview process

Preferred Qualifications- Education & Prior Job Experience

Bachelor’s degree in Business or related area of study, or equivalent work experience relevant to the role
Advanced knowledge of applicable federal and state laws, rules and regulations governing credit cards and debit cards
Previous banking or Credit Union experience
Previous customer service experience
Successful work experience in a call center environment

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Advanced problem-solving, collaboration and critical thinking skills
Strong attention to detail with the ability to perform duties that require a high degree of multi-tasking, precision and accuracy
Ability to exercise excellent member service skills
Ability to interact professionally with all employees and members
Ability to perform in a fast paced environment and handle multiple tasks/programs
Ability to function as an integral part of a team
Ability to effectively communicate with all levels both verbally and written
Ability to speak, read, and write Spanish is a plus
Ability to work independently and with minimal supervision
Ability to perform basic math calculations, analyze data and perform data entry and G/L maintenance tasks
Ability to self-motivate with strong organization skills and capacity for attention to detail
Ability to effectively prioritize work and meet deadlines
Ability to work varying schedules, including evenings and weekends
Ability to sit for extended periods of time
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Ramp Service Agent Part Time (Detroit, MI, US)

Intro

Why you'll love this job

Fleet Service Clerks perform the handling of items on and off aircraft, carts, containers, and trucks; transporting items between terminals and aircraft; receiving, delivering, weighing and documenting of cargo in a cargo specific facility (warehouse) or a loading dock area.
The terms and conditions of this position are covered by the Transport Workers Union (TWU) Collective Bargaining Agreement. Starting pay is $20.03 per hour.

What you'll do

These are the essential functions of the jobThis list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Move baggage and cargo of various weights to and from aircraft
Drive and operate belt loaders
Service aircraft at gates with ground power and air conditioning
Tow and pushback aircraft from gates
Service aircraft lavatories and water ports
Clean interior of aircraft when needed
Position beverage and luggage carts around the ramp area
Works outdoors in various weather conditions
Work shifts that include irregular and/or extended hours, weekends and holidays.

Click here to see what it takes to be part of the Fleet team, and click here to see what a day in the life of a Fleet Service Agent looks like!

YouTube | American Airlines

What you'll do (cont.)

General

Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Perform all functions in accordance with safety procedures and policies
Wear uniforms as required by company policy
Wear all personal protective equipment (PPE) in accordance with rules and regulations
Work outdoors with exposure to extreme weather/elements, engine noise, and noxious fumes

Depending on your airport size, you may also do the following:

De-ice aircraft by directing a chemical/water stream at aircraft surfaces
Perform catering service

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

High school diploma or GED or international equivalent
Must be 18 years of age or older
Lift, load, unload, and transport bags and cargo to/from aircraft's, bag carts, and conveyor belts
Must have knowledge of and ability to use basic computer skills
People-oriented and highly motivated, with a positive and cooperative attitude
Good communication skills
Applicable valid driver’s license as required by local authorities
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Ability to obtain jet bridge certification
Must have the ability to pass the US Postal Service background check

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Sr Analyst, Data Analytics - Technical Operations (Dallas, TX, US)

Intro

Why you'll love this job

This position is a member of the Cabin and Regulatory Standards organization within Technical Operations.
The ideal candidate for this role will work with Cabin and Interiors Engineering groups as well as the Regulatory Standards and Certification teams to help identify trends, report on KPIs and produce reports that will help focus on improving product ownership, reliability and accountability.
The candidate must possess strong analytical skills, excellent written and verbal communication skills, streamline processes, work well under pressure, quickly, and in the midst of competing priorities.

What you'll do

Work across functional teams to define and develop analytics and reporting requirements
Create dashboards using data expressions & visualizations which are aligned to strategic goals and operational initiatives
Define and implement data querying expressions and techniques using, for example, PowerBI, MS Excel, Excel Power Pivot and Tableau for analysis and visualization of data and insights
Manipulate and analyze complex, high-volume, high-dimensionality data from varying sources (internal and external) using a variety of tools and data analysis techniques
Create data models that build relationships between various data sets
Identify data sources that will help meet the analytic & reporting goals
Work with the business units and third-party vendors to evaluate the quality of different data sources and validate data accuracy and integrity
Ability to sit for prolonged periods of time while operating a computer
Ability to maintain satisfactory performance and attendance

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in Management Information Systems, Data Analytics, Data Science, Information Design, Computer Science or related discipline, or equivalent work experience
3 years of experience in data analysis and visualization, solving analytical problems using quantitative approaches
2+ years of experience designing and developing visualization solutions using PowerBI, Tableau, or equivalent enterprise data visualization software
Experience in programming languages and statistical/data tools (e.g. Python, R)

Preferred Qualifications- Education & Prior Job Experience

Exceptional problem solving technical and data analysis skills
Advanced SQL or Oracle skills
Microsoft Office Suite (Excel, PowerPoint, Vision) experience and strong understanding of data relationships
2+ years of program management experience, including defining and clarifying requirements, monitoring project
Working knowledge of large data manipulation and data mining
Experience in developing and deploying machine learning models is a plus

Skills, Licenses & Certifications

Data analysis and visualization
Experience in programming languages and statistical/data tools (e.g. Python, R)
Experience with visualization tools (e.g. Tableau, PowerBI)
Excellent communications (written and oral), interpersonal, and problem-solving skills with a track record as a problem solver and an effective team player
Proven ability to build and facilitate relationships at all levels of the organization, both internally and externally
Have attention to detail and an ability to organize and prioritize workload
Flexible person with the ability to manage stressful situations and adapt to changing environments
Ability to consults with technical peers and management and collaborate on the best solution to be implemented
Strong organization, time management and task prioritization skills
Outstanding communications skills with both technical and non-technical colleagues
Ability to manage multiple projects simultaneously to meet objectives and key deadlines
Be self-driven, and show ability to deliver on ambiguous projects with incomplete or dirty data
Ability to work in a team environment that promotes collaboration

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Simulator Pilot Instructor (Dallas, TX, US)

Intro

Why you'll love this job

This role is for the Flight Simulator Pilot Instructor.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job, absent undue hardship. Please contact Accommodations@aa.com should you wish to request an accommodation.

Conduct simulator phase of pilot flight instruction
Provide all training and instruction in compliance with American Airlines policies and procedures, as well as FAA requirements or other government regulations
Conduct training in a variety of environments to include classroom, Cockpit Procedures Trainers, Cabin Emergency Evacuation Trainers (CEET)/Door Trainers, System Trainers, Flight Simulators, and other training devices as required by course curriculum
Distribute approved training materials (e.g., training aids, manuals, course materials) required for effective training
Train other instructors, as needed
Recommend pilots for checks
Evaluate and report on student performance, progress, and proficiency, including completing required records and forms
Fill an open seat for Captain or First Officer training, as required by the company and stated seat filling procedures
Assist in developing, reviewing, and/or maintaining the currency of technically accurate courseware, curriculum, distance learning content, and examinations

American Airlines General Functions

Travel to other locations to perform duties
Climb and descend steep and narrow passageways (e.g., to enter and egress flight simulators)
Perform all functions in accordance with safety procedures and policies
Coordinate with other employees and work groups to accomplish work tasks
Report to position on time, as scheduled, and at assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays
Complete job-relevant trainings
Adhere to government (e.g., DOT, FAA, TSA) regulations
Adhere to company policies, procedures, and performance standards
Comply with company dress code
Follow instructions from supervisor
Use relevant electronic systems to complete work

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

A candidate for selection as a Flight Simulator Pilot Instructor must possess an FAA Airline Transport Pilot Certificate and have a minimum of one year as a pilot in command or second in command of a large, turbojet fixed-wing aircraft; or possess an ATPC and have a minimum of 500 hours as pilot in command of a fixed wing single or multi-engine military aircraft. Additionally, if a candidate has accumulated one year of employment as an American Airlines Flight Training Department Instructor and possesses an ATPC, they may also be selected for SIMP training. Each candidate must also satisfy the following requirements:

Ability to read, write, fluently speak and understand the English language.
Must be evaluated and accepted by an instructor selection board made up of American Airlines management pilots or their designees.
Prior to being considered a qualified instructor, the candidate must teach a qualification or continuing qualification simulator session observed by the Fleet Training Manager or his designee.
After completion of instructor training, the candidate must demonstrate, to the satisfaction of the Fleet Training Manager or a designated representative, a competent ability to perform all curriculum segments and associated duties of the training program currently assigned.
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable.
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable.
Must be able to perform and pass a DOT covered safety-sensitive drug test.
Must possess a valid US passport

Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Associate Developer/Developer, IT Applications (Dallas, TX, US)

Intro

Why you'll love this job

This job is a member of the Information Technology Team within the Information Technology Division.
Responsible for developing and supporting web based, mobile-aware, Java applications and web services. As a member of an agile team , the successful candidate will have the opportunity to work in a collaborative environment with internal customers, management, business analysts, project managers, IT architects and other developers to understand requirements and development needs while gaining valuable experience and skills.

What you'll do

With guidance of senior developers, creates new and maintains current applications, including, but not limited to, bug fixes, feature enhancements, and performance tuning in the Corporate Security, Emergency Planning & Response, Environmental and Safety IT portfolios.
Researches and implements new technology to enhance current processes, security, and performance
Troubleshoots and debugs complex issues; identifies and implements solutions
Works with a team to create detailed project specifications, requirements, and estimates, and ensures tasks/projects are completed on time and within scope
Works with production operations department to ensure deployments roll out smoothly and customer groups receive appropriate support
Documents validation of design decisions
Supports the enforcement of policy and procedural changes within the development group
Supports the development of coding standards and adhere to best practices and security guidelines set forth by the development team
Participates in code reviews
Provides on-call production support (24 x 7 x 365), as required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
2 years total development experience
1 year web application or services experience

Preferred Qualifications- Education & Prior Job Experience

2+ years of total development experience
2+ years of web application experience
Airline Industry experience

Skills, Licenses & Certifications

Basic to intermediate knowledge of object oriented programming, common data structures and algorithms, design patterns and best practices
Basic to intermediate development skills with Python, C#, XML, HTML, JavaScript, CSS, GIT, JQuery, Angular, SOAP/REST and other web development technologies
Experience with Visual Studio and Microsoft Team Foundation Server (TFS) or GitHUB
Knowledge of relational databases (MSSQL Server, Oracle)
Ability to scrutinize applications and services to ensure they adhere to security standards
Networking knowledge (Sockets, TCP/IP, UDP)
Excellent prioritization and time management skills
Excellent analytical thinking and problem solving abilities
Personal commitment to Agile principles and a continuous improvement mindset
Knowledge of TDD and automated testing
Knowledge of PCI Compliance / OWASP standards
Knowledge of diagnostics tools (SOAPUI, Fiddler, IE Inspector, HTTP Analyzer, Dynatrace)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Manager, Aircraft Line Maintenance Hub (Phoenix, AZ, US)

Intro

Why you'll love this job

This job is a member of the Line Maintenance Team within the Integrated Operations Division.
Responsible for providing all necessary resources to ensure an efficient operation during shift.
Oversees and enforces Company, local, state and Federal safety and regulatory compliance requirements while establishing a working environment that is safe and professional on a day-by-day basis.

What you'll do

Oversees the admlinistration and interpretation of the collective bargaining agreement for represented employees and all company policies for both represented and non- represented employees, providing coaching and counseling as appropriate
Promotes mutual trust, by communicating relevant station matters to frontline employees, holding monthly Floor Leadership Team meetings, supports employee engagement through the Joint Leadership Team/Area Leadership Team (JLT/ALT) and supports the Continuous Improvement (CI) process
Engages in the “Working together” concept to partner with the union leadership
Uses on-the-job training to assess and develop Crew Chiefs and Aircraft Maintenance Technicians (AMTs), ensuring compliance with training and qualifications
Interfaces with all Managers, Crew Chiefs, local union leadership, contractors, and local authorities
Assigns workload assignments to Crew Chiefs and updates Maintenance Operations Center (MOC) on workload progress including out-of-service aircraft
Adheres to applicable safety obligations as set forth in the American Airlines Commitment to Safety statement contained in the Safety, Security & Environmental Policies and Procedures Manual
Works rotating shifts including weekends, holidays, days off and overtime as necessary

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School Diploma or GED equivalency
5 years Aircraft Maintenance Operations experience
Familarity with numerous functional areas

Preferred Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent experience/training
3 years leadership experience
Previous experience with and knowledge of AA budgeting, policies and procedures

Skills, Licenses & Certifications

Airframe & Power Plant (A&P) license
Strong interpersonal and PC skills
Ability to concurrently manage multiple areas of responsibility
Excellent analytical, organization, and planning skills
Ability to adhere to applicable safety obligations as set forth in the AA Commitment to Safety statement contained in the Safety, Security & Environment Policies and Procedures Manual
Ability to pass a background reference check and criminal fingerprint check
Understanding of other areas within Line Maintenance
Ability to concurrently manage multiple areas of responsibility
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Ability to pass U.S. Department of Transportation (DOT) mandated drug testing requirements
Ability to complete a DOT Testing Inquiry Form, which provides authorization for release of records from previous employer
Must be able to work nights, weekends, and holidays

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Lead Scheduler, Flight Training (Dallas, TX, US)

Intro

Why you'll love this job

Responsible for the daily administration / supervision of the Flight Training Schedulers, including but not limited to resolving internal and/or external conflicts related to Flight Training Scheduling, assigning and monitoring work distribution and daily coverage, and administering the vacation, holiday and days off bid.
This job is a member of the Scheduling Team within the Integrated Operations Division.

What you'll do

Supports all positions within Flight Training Scheduling
Administers the Flight Training Schedulers' work schedule - daily
Completes the monthly Check Airman Overtime Report
Assists with overflow desk work; provide sick coverage - as needed
Answers training related questions and/or research answers – as needed
Coordinates with Crew Resources, Crew Schedule and Flight Standards and other internal/external business partners
Special Projects as needed
Ability to work nights and weekends as needed
Caring – understanding the needs of our team members
Collaboration – willing to extend beyond their scope of duties when needed and knowing that we are stronger when we work together. Displays a team building mentality
Development – coach and consul team member as needed to prepare them for the future
Results – knows and understands the operation or displays a strong willingness to learn
Future – Possess the character, aptitude and willingness for growth in management
Communication – ability to interact with internal and external customers in a professional manner
Integrity - Lead by example

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's Degree or equivalent training/experience
3+ years related job experience
Advanced TMS/FOS/CREWS knowledge and experience

Preferred Qualifications- Education & Prior Job Experience

Bachelor's Degree in related field
Advanced TMS (Qualtero or MINT systems)/FOS/Flight Crew knowledge and experience

Skills, Licenses & Certifications

Knowledge of the APA and TWU Collective Bargaining Agreements and the Federal Aviation Regulations
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to multi-task and handle changing priorities

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Sr Manager, Strategic Sourcing (Dallas, TX, US)

Intro

Why you'll love this job

This job is a member of the Procurement team within the Finance Division
Responsible for leading a team of Strategic Sourcing Professionals to achieve company and stakeholder results
Procurement is among the fastest growing professions in the world. You will be responsible for a team of professionals which drives long-term cost reductions and improves supplier performance through development and implementation of robust category strategies

What you'll do

Embodies American Airlines leadership attributes and models the behaviors of Caring, Collaboration, Development, Results and Future
Directly lead team of Strategic Sourcing Professionals with responsibility for spend category results
Responsible for development of robust category strategies which are based upon a deep understanding of the market and are aligned with company and internal stakeholder priorities. Category strategies are expected to produce measurable cost reductions and working capital benefits while ensuring supplier accountability and driving performance
Implement and track results of robust category strategies with year-over-year cost reduction and working capital improvements
Communicate and present category strategy recommendations and results to all levels of management including Officer level interaction
Proactively manage relationship between supplier executive teams and internal stakeholders to strengthen business relationships. Ensure regular supplier/stakeholder dialogue and where applicable establish business reviews to affirm expectations and review objectives & key results. Business reviews should focus on accountability for root cause of problems, identification of solutions, and tracking of plans/results
Lead and develop team members. Provide direct reports with regular and meaningful performance feedback and develop a strong performing team with leadership bench strength and talent pipeline
Ensure that employees’ skills are utilized to the highest degree possible; support coordination to ensure on-going development of the team members and their respective skills
Leader will ensure adherence to department policies, company legal requirements, corporate ethics and business standards and Resource Approval Policy (RAP) compliance
Oversee strategic sourcing for multiple high-impact categories, including customer-facing services like inflight catering and airport lounges, as well as global distribution for inflight products, to support a world-class customer experience and drive measurable cost savings.
Manage a combined annual spend exceeding $1 billion, influencing key financial and operational decisions that optimize cost efficiency and elevate service quality.
Lead high-visibility initiatives that shape long-term procurement strategies and strengthen supplier partnerships, driving improvements that directly impact the customer experience and overall operational performance.

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent experience/training
6 years of relevant experience in Supply Chain, Finance, Economics, Business Administration or other related field
Experience leading a Strategic Sourcing team with direct reports

Preferred Qualifications - Education & Prior Job Experience

Post-graduate degree in relevant field or equivalent experience/training
10+ years of relevant experience in Procurement
5+ years of experience leading Strategic Sourcing team(s) with direct reports

Skills, Licenses & Certifications

Ability to be an action-oriented leader with the natural ability and desire to effectively engage employees, stakeholders, and suppliers to produce strong results
Ability to demonstrate leadership skills with the ability to manage multiple tasks and effectively lead those in their span of care
Ability to lead teams to develop and implement effective category strategies
Skills in negotiation, contract management, and driving supplier performance
Strong analytical thinking and strategic problem-solving skills
Strong process analysis/development skills
Ability and willingness to travel extensively throughout the Domestic and International network
Knowledge of Coupa or other procurement related sourcing tools and systems

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Lead Agent, Airport Operations - Mexico SJD (Los Cabos, BCS, MX)

Intro

Why you'll love this job

Responsible to management for coordination of the overall operations within an assigned functional area.

What you'll do

Conducts agent observations and associated activities
Administers local training programs, responsible for scheduling and manpower utilization
Prepares customer correspondence, investigates discrepancies and compiles statistical data for reports
Assists management in the completion of admin duties to include the maintenance of required departmental records
Acts as a company representative when assigned

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Passenger service experience required
High school diploma
Profile requirements as outlined in the passenger service manual section 10-7 reservations and ticket office edition
Above average administrative and analytical techniques
Demonstrates above average qualities of leadership, initiative and judgment
Must be able to read, write, fluently speak and understand English and the native language

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health benefits to help you stay well.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Engineer/Sr Engineer, IT Software (Dallas, TX, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
The Software domain refers to the area within Information Technology that focuses on the development, deployment, management, and maintenance of software applications that support business processes and user needs. This includes development, application lifecycle management, requirement analysis, QA, security & compliance, and maintaining the applications and infrastructure.

What you'll do

Write, test, and document code, scripts, and processes following organizational standards
Solve technical problems and build impactful components/libraries
Deliver high-quality work and mentor junior engineers in technical skills
Conduct root cause analysis to address systemic issues and lead action plans
Design integrated systems that enable cross-functional teams to deliver value at scale, speed, and reliability
Manage technical debt and drive initiatives to eliminate it
Anticipate scaling, latency, and durability challenges, guiding teams in mitigation
Collaborate with security teams to implement secure practices early in development
Assess technical risks and implement prevention strategies
Evaluate squad delivery practices, recommend improvements, and drive change
Identify and eliminate duplication of effort, promoting reuse across teams
Measure team performance and support individual development
Explore emerging technologies, lead prototype development, and incorporate into architectural solutions

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
3+ years of experience designing, developing, and implementing large-scale solutions in production environments

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
Airline Industry experience

Skills, Licenses & Certifications

Proficiency with the following technologies:

1. Programming Languages: Java, Python, C#, Javascript/Typescript
2. Frameworks: Spring/SpringBoot, FastAPI
3. Front End Technologies: Angular/React
4. Deployment Technologies: Kubernetes, Docker
5. Source Control: GitHub, Azure DevOps
6. CICD: GitHub Actions, Azure DevOps
7. Data management: PostgreSQL, MongoDB, Redis, Azure, SQL
8. Integration/APIs Technologies: Kafka, REST, GraphQL
9. Cloud Providers such as Azure and AWS
10. Knowledge of cloud based Data Integration and workflow orchestration like ADF
11. Test Automation: Selenium, TestNG, Postman, SonarQube, Cypress, JUnit/NUnit/PyTest, Cucumber, Playwright, Wiremock/Mockito/Moq

Ability to optimize solutions for performance, resiliency and reliability while maintaining an eye toward simplicity
Ability to concisely convey ideas verbally, in writing, in code, and in diagrams
Ability to optimize system designs spanning multiple teams to allow small, safe, incremental releases
Ability to work through others by cooperatively sharing responsibilities
Ability to combines deep knowledge of a product domain with awareness of advancing technology to introduce solutions that propel the technical capability of the organization forward.
Proficiency in object-oriented design techniques and principles
Proficiency in Agile methodologies, such as SCRUM
Proficiency in DevOps Toolchain methodologies, including Continuous Integration and
Continuous Deployment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Engineer/Sr Engineer, IT Software (Dallas, TX, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
The Software domain refers to the area within Information Technology that focuses on the development, deployment, management, and maintenance of software applications that support business processes and user needs. This includes development, application lifecycle management, requirement analysis, QA, security & compliance, and maintaining the applications and infrastructure.

What you'll do

Write, test, and document code, scripts, and processes following organizational standards
Solve technical problems and build impactful components/libraries
Deliver high-quality work and mentor junior engineers in technical skills
Conduct root cause analysis to address systemic issues and lead action plans
Design integrated systems that enable cross-functional teams to deliver value at scale, speed, and reliability
Manage technical debt and drive initiatives to eliminate it
Anticipate scaling, latency, and durability challenges, guiding teams in mitigation
Collaborate with security teams to implement secure practices early in development
Assess technical risks and implement prevention strategies
Evaluate squad delivery practices, recommend improvements, and drive change
Identify and eliminate duplication of effort, promoting reuse across teams
Measure team performance and support individual development
Explore emerging technologies, lead prototype development, and incorporate into architectural solutions

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
3+ years of experience designing, developing, and implementing large-scale solutions in production environments

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
Airline Industry experience

Skills, Licenses & Certifications

Proficiency with the following technologies:

1. Programming Languages: Java, Python, C#, Javascript/Typescript
2. Frameworks: Spring/SpringBoot, FastAPI
3. Front End Technologies: Angular/React
4. Deployment Technologies: Kubernetes, Docker
5. Source Control: GitHub, Azure DevOps
6. CICD: GitHub Actions, Azure DevOps
7. Data management: PostgreSQL, MongoDB, Redis
8. Integration/APIs Technologies: Kafka, REST, GraphQL
9. Cloud Providers such as Azure and AWS
10. Test Automation: Selenium, TestNG, Postman, SonarQube, Cypress, JUnit/NUnit/PyTest, Cucumber, Playwright, Wiremock/Mockito/Moq

Ability to optimize solutions for performance, resiliency and reliability while maintaining an eye toward simplicity
Ability to concisely convey ideas verbally, in writing, in code, and in diagrams
Ability to optimize system designs spanning multiple teams to allow small, safe, incremental releases
Ability to work through others by cooperatively sharing responsibilities
Ability to combines deep knowledge of a product domain with awareness of advancing technology to introduce solutions that propel the technical capability of the organization forward.
Proficiency in object-oriented design techniques and principles
Proficiency in Agile methodologies, such as SCRUM
Proficiency in DevOps Toolchain methodologies, including Continuous Integration and
Continuous Deployment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Customer Experience (El Paso, TX, US)

Intro

Why you'll love this job

This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division.
Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience.

What you'll do

Drives operational excellence
Creates an environment that cares for our frontline team members and celebrates the team successes
Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies
Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Promotes an environment of mutual respect and trust between frontline team members
Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Technician/Sr Technician, IT Services (Dallas, TX, US)

Intro

Why you'll love this job

This job is a member of the Information Technology Team within the Information Technology Division.
Responsible for assisting American Airlines Integrated Operation (IOC) Managers on Duty (MOD) and Director on Duty (DOD) with operational issues that impact the IOC, HUBs or multiple operational sites. You will provide system Monitoring, Incident management, communication and coordination of issues, documentation, maintenance and support, strategic Planning and Execution to coordinate with IT and business units.

What you'll do

System Monitoring: Utilize monitoring tools to continuously track the performance of IT systems, networks, and applications. Proactively detect and resolve issues to ensure optimal performance and minimize downtime.
Incident Management: Lead the response to major IT application incidents. Coordinate with relevant teams for rapid troubleshooting and resolution. Adhere to the protocols outlined in the Incident Management Plan. Document actions taken and collaborate with appropriate teams on necessary updates.
Communication and Coordination: Serve as the primary liaison for IT matters within the Operations Center. Ensure cohesive interaction between IT staff and other departments.
Documentation: Maintain comprehensive records of incidents, resolutions, and overall system health. Provide regular status updates to senior management.
Strategic Planning and Execution: Represent IT on the IOC Bridge. Advise on planned changes, prioritize enterprise IT initiatives, and support overall airline operations.
Works various shifts, holidays, on-call and travel as required
Follows management guidance, adhering to IT policy and procedure
Performs other duties as requested
Travels, as required.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Associate / Bachelor Degree in Computer Science, Information Systems, or other related field or equivalent work experience/training
5 years of demonstrable 'hands-on' IT work experience supporting and resolving diverse software and hardware issues
Must have firsthand experience supporting airline applications.

Preferred Qualifications- Education & Prior Job Experience

Understanding of airline operations.
Previous IT infrastructure experience in Airline/Airport environment

Skills, Licenses & Certifications

Overall knowledge of airline applications
Familiarity with workflow and with ticketing systems
Knowledge of AA applications and ability to troubleshoot issues
Ability to work independently and perform in a collaborative, team based environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Sr Specialist, IT Inventory Support (Miami, FL, US)

Intro

Why you'll love this job

This job is a member of the Information Technology Team within the Information Technology Division.
Responsible for collaborating across the IT organization with Project Managers, Desktop Managers, Technicians, Business Leadership, and Vendors, in order to ensure that technology assets and logistics needs are supported across the enterprise.

What you'll do

Understands business needs/requirements and strives to foster strong working relationships and open communication across the enterprise
Provides day-to-day operational oversight for all IT Supply Chain needs within the local Technology Distribution Center (TDC)
Provides project support, which may range from smaller airport operational moves to multi-million dollar terminal construction projects
Deploys desktop assets/peripherals to end-users, provides logistical/delivery support, and supports asset recovery/reclamation activities
Supports last-minute project requests and other special needs, providing available equipment and logistics support
Manages local work queue and delegates to other TDC resources, as needed, to ensure end-user requests and break-fix work orders are handled promptly
Monitors ongoing workflow to ensure support is meeting expectations and timelines
Identifies concerns, risks, and issues and works with TDC team and appropriate stakeholders to mitigate

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School Diploma or equivalent
2 years of experience as an IT Inventory Specialist
2 years of experience in a technical, professional environment

Preferred Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
Airline industry experience, including business process and supporting technology

Skills, Licenses & Certifications

Strong understanding of Supply Chain Logistics and internal Technology Distribution Center (TDC) processes
Experience in Asset Management/Warehouse Environment
Proficiency with Inventory Management databases
Proficiency in handling operational issues effectively and understanding escalation, communication, and crisis management
Proven planning, delegating, and organizational skills
Ability to adapt to changing priorities and work environments
Ability to coordinate, oversee, and deliver on multiple IT Supply Chain efforts, simultaneously
Ability to operate a motor vehicle in a complex environment with high security standards
Ability to thrive in a sense-of-urgency environment and leverage best practices
Ability to function under potentially high stress and challenging situations
Demonstrated initiative, flexibility, and ability to adapt to changing priorities and work environments
Proficiency in MS Suite (Excel, PowerPoint, Word, Project, Access, Outlook)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Sr Investigator, Air Safety (Dallas, TX, US)

Intro

Why you'll love this job

The Sr Investigator, Air Safety reports to the Manager, Air Safety Investigations and functions as a member of the Safety Investigations Team. In that capacity, the Investigator/Sr Investigator, Air Safety will back up the Safety Investigations team leadership for all and NTSB on call duties.

What you'll do

Reviews operational reports to identify incidents and irregularities requiring follow-up investigation.
Conducts internal and external investigations and analysis of operational events and provides investigative analysis and responses to internal AA departments, as well as the NTSB, FAA, and other agencies, as applicable.
Assists the ASAP programs with investigations, irregularities and trends identified through the programs and provide briefings to the ASAP ERC of investigative findings and recommendations.
Produces, presents, and tracks safety investigation team analysis reports and corrective action plans to diverse audiences
Ensure your presence in the office as a trusted business partner in Safety.
Identifies trends and Safety concerns arising from the ASAP program.
Interfaces with other departments as necessary for research or information sharing purposes.
Administrates the Safety Go-Team including training, inventory, and execution of responsibilities assigned by the Safety Investigations team leadership as well as the Emergency Planning and Response Safety Departmental Resource Guide.
Assists the American Airlines Party Coordinator during NTSB and other regulatory entities during domestic and/or international investigations.
Must be able to travel worldwide on short notice and serve in a 24/7 on-call status.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Aviation Safety, Engineering, or equivalent experience
3 years of related experience

Preferred Qualifications- Education & Prior Job Experience

Completion of an accredited training course in safety that includes accident investigation procedures and techniques
4 years of related experience

Skills, Licenses & Certifications

Pilot, Dispatcher, and/or A&P license
Must posses and maintain a valid US passport
Understanding of the operational departments of a Part 121 major air carrier, including Flight Operations, Technical Operations, Flight Service, Airport Customer Service, and Emergency Response
Understanding of the role of an aviation safety department at a Part 121 major air carrier
Possess a detailed understanding of NTSB accident/incident investigation procedures and techniques
Ability to efficiently and effectively investigate major air carrier accidents and incidents
Ability to write clear and concise technical reports and articles
Ability to work effectively with fellow employees as well as outside agencies and organization
Ability to maintain confidentiality of proprietary and sensitive information
Must be skilled in the use of MS Office (with advanced skills in Excel and PowerPoint), SABRE, CERS, and WBAT, Tableau or similar complex database system
Well-organized and able to prioritize tasks and manage crisis situations
Must possess strong interpersonal skills with the ability to work both independently and as a team member
Must possess outstanding decision-making abilities, organizational skills, and ability to handle multiple projects simultaneously
Knowledge of Microsoft Office to include the use of common database, presentation and word processing software

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Associate Tester, IT Quality Assurance (Dallas, TX, US)

Intro

Why you'll love this job

This job is a member of the Information Technology Team within the Information Technology Division.
Responsible for defining and creating test processes to ensure delivery of quality software products and mentor team mates

What you'll do

Develops, executes, and maintains automated test scripts
Automates test data creation
Documents test issues and works with development team to validate/recreate issue
Documents test cases for the user story requirements for traceability purpose
Updates test case execution status
Supports manual testing of test cases that are not currently automated.
Works in an agile environment
Works extended hours when needed, in order to support the production environment

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
1 year of software testing experience

Preferred Qualifications- Education & Prior Job Experience

2+ years of IT and software testing experience
Airline industry experience, including business processes and supporting technology desired

Skills, Licenses & Certifications

Experience in the following desired:
- Sabre
- Testing web services & XML
- Understanding of databases
- Automated testing
- Software quality assurance methodologies, tools, and processes
- Ready API/SoapUI
- TFS
- Rally
- Agile project management methodology
Demonstrated initiative, flexibility, and ability to adapt to changing priorities and work environments
Possess a keen desire to learn and expand depth of knowledge
Ability to analyze complex problems and implement solutions and/or workarounds
Proficiency in Microsoft Suite (Word, Excel, and PowerPoint)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Material Logistics Specialist (Pittsburgh, PA, US)

Intro

Why you'll love this job

Responsible for being a key reason why friends, family, and customers of American Airlines fly safely and on time.
There are also opportunities for job growth and advancement, training, and working with many of the industry’s most talented aviation professionals.

What you'll do

These are the essential functions of the job
This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job, absent undue hardship. Please contact Accommodations@aa.com should you wish to request an accommodation.

Technical Functions

Maintain inventory within established specifications and in serviceable condition by following the appropriate procedure to exchange a broken tool, to request repairs, or to requisition additional supplies
Check items handled against requisitioning or accompanying forms to identify any apparent mishandling, discrepancy, or other error
Check tools for serviceability and expiration date
Count physical inventory, checking minimums and maximums
Identify objects by referring to parts catalogues, parts lists, location index, and company manuals
Inventory and warehouse supplies, including tools and materials
Issue items upon request to authorized personnel
Load and unload items
Pack and unpack items
Place discrepancy items into a special action holding area (SAD)
Receive and prepare parts and materials for shipment
Requisition parts and materials
Set up stock room/inventory facilities (e.g., determine proper storage methods, identification, and stock location)
Sort non-serviceable items into salvage or scrap bins according to their condition
Stock and retrieve items according to company, fire safety, and “good housekeeping” regulations and practices
Visually inspect items for defects, damage, or wear
Complete proper paperwork to loan, borrow, or buy parts from other airlines
Correct routine errors related to requisitioning and its accompanying forms
Exchange information with Inventory Records personnel
Give data on stock to Company personnel
Provide support to management in the completion of audits, as needed
Read and understand materials, such as FAA/OSHA regulations and packaging instructions for shipping out dangerous goods
Report any discrepancies to Crew Chief or supervisor
Report overdue items and shortages to Crew Chief or supervisor
Drive motor vehicles and other stores equipment
Obtain certification on and drive a forklift
Operate storage equipment (e.g., parts chaser, tricycles, and other carts) in a safe manner
Pick-up and deliver parts and materials to designated locations
Use handhelds (e.g., iPads, scanners) to confirm receipt of company materials
Use proper personal protective equipment (PPE) to perform work (e.g., harnesses or seatbelts)
Use various tools (e.g., hammer, pliers, screwdriver, drill)

MLS General Functions

Perform general housekeeping in work area
Handle hazardous materials
Sign for the quality of own work
Maintain knowledge of and work with manuals, supply/parts catalogs, electronics parts tracking systems, and other parts ordering devices
Maintain knowledge of tool Inventory and control systems, tool checkout, including shelf-life items and certification records
Maintain security clearance, driver’s license, and Security Identification Display Area (SIDA) badge

What you'll do (cont.)

American Airlines General Functions

Coordinate with other employees and stakeholders to accomplish work tasks
Receive assignments from Crew Chief or supervisor
Properly complete forms, records, reports, and other paperwork
Report to position on time, as scheduled, and at assigned station or location, including varying shifts, weekends, and holidays
Perform all functions in accordance with safety procedures and policies
Complete job-relevant trainings

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED.
Valid driver's license.
Ability to read, write, fluently speak and understand the English language or language native to geographical location.
Applicants must have either successfully completed two years (equivalent) of college or have received a certificate from an acceptable trade/technical school or must have twelve (12) or more months of acceptable experience in a general warehouse or similar type supply function involving receiving, shipping and binning material by parts and serial number.
Successful completion of all required qualifying tests; including hazardous material handling.
Read and write legibly to complete forms and/or acknowledge messages, as well as identify Company part numbers, invoice, bill of lading, and shipper numbers, as required.
Ability to distinguish colors.
Use simple arithmetic (Addition and subtraction of six-digit numbers)
Must have knowledge of and the ability to use basic computer skills.
Expected to meet all qualifications as designated in the Material Process Specification Manual (MPSM) and satisfactorily demonstrate qualifications by successfully completing the applicable test(s) prior to the expiration of the probationary period.
Must be willing to work outdoors in any weather conditions in accordance with Company Safety Guidelines.
Must be willing to work extra hours when there are operational needs, such as weather delays.
Ability to work rotating shifts including weekends, holidays, and days off.
Reports to work on a regular and timely basis.
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA).
Must be able to secure appropriate airport authority and/or US Customs security badges.
This job is subject to Department of Transportation (DOT) drug and alcohol testing. Your previous employers will be contacted to verify if you had any DOT drug violations and/or refusals to test for drugs or alcohol in the previous two-year period. Your DOT required urine specimen will be tested for the following substances: Cocaine, Marijuana, PCP, Amphetamines, and Opiates.
Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Associate Data Engineer/Data Engineer, IT Analytics (Dallas, TX, US)

Intro

Why you'll love this job

Our data engineers are powering the capability to make decisions using data to improve operations and our customer and employee experience.
You will help enable data engineering solutions at AA.
You will be part of a team that innovates.
This role is a part of the Data Engineering and Analytics team within our Technology group. You’ll bring your leadership, data engineering, collaboration and analytics skills to help cultivate a data driven culture by designing and delivering analytics solutions and making data analytics easier and more effective for American Airlines.

What you'll do

Work closely with source data application teams and product owners to design, implement and support analytics solutions that provide insights to make better decisions
Implement data migration and data engineering solutions using Palantir, Snowflake, Teradata Vantage data warehouse tools and Azure products and services: (Azure Data Lake Storage, Azure Data Factory, Azure Functions, Event Hub, Azure Stream Analytics, Azure Databricks, etc.)
Perform multiple aspects involved in the development lifecycle – design, cloud engineering (Infrastructure, network, security, and administration), ingestion, preparation, data modeling, testing, CICD pipelines, performance tuning, deployments, consumption, BI, alerting, prod support.
Provide technical support and collaborate within a team environment as well as work independently
Be a part of a DevOps team that completely owns and supports their product
Implement batch and streaming data pipelines using cloud technologies
Develop coding standards, best practices and privacy and security guidelines

All you'll need for success

All you’ll need for success

Minimum Qualifications- Education & Prior Job Experience
- Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
- 2 years software solution development using agile, DevOps, operating in a product model that includes designing, developing, and implementing large-scale applications or data engineering solutions
- 2 years data analytics experience using SQL
- 1 year of cloud development and data lake experience (prefer Microsoft Azure) including Azure EventHub, Azure Data Factory, Azure Databricks, Azure DevOps, Azure Blob Storage, Azure Data Lake, Azure Power Apps and Power BI.
- Combination of Development, Administration & Support experience in several of the following tools/platforms required:
  - Scripting: Python, Spark, Unix, SQL
  - Data Platforms: Teradata, Cassandra, MongoDB, Oracle, SQL Server, ADLS, Snowflake, Azure Data Explorer. Administration skills a plus
  - Azure Cloud Technologies: Azure Data Factory, Azure Databricks, Azure Blob Storage, Azure Data Lake, Azure Power Apps and Azure Functions
  - CI/CD: GitHub, Jenkins, Azure DevOps, Terraform
  - BI Analytics Tool Stack - Cognos, Tableau, Power BI, Alteryx, Denodo, and Grafana
  - Data Wehousing: DataStage, Informatica
  - Data Governance and Privacy: Informatica Axon and EDC, BigID
Preferred Qualifications- Education & Prior Job Experience
- 3+ years software solution development using agile, dev ops, product model that includes designing, developing, and implementing large-scale applications or data engineering solutions.
- 3+ years data analytics experience using SQL
- 2 years full-stack development experience, preferably in Azure
- 2 years of cloud development and data lake experience (prefer Microsoft Azure) including Azure EventHub, Azure Data Factory, Azure Functions, ADX, ASA, Azure Databricks, Azure DevOps, Azure Blob Storage, Azure Data Lake, Azure Power Apps and Power BI.
- Airline Industry Experience
Skills, Licenses & Certifications
- Experience with the Azure Technology stack for data management, data ingestion, capture, processing, curation and creating consumption layers.
- Working knowledge in providing practical direction within the Azure Native cloud services.
- Spark Certification (preferred)
- Azure Development Track Certification (preferred)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Manager, Corporate Accounting (Dallas, TX, US)

Intro

Why you'll love this job

This role is responsible for supervising the day-to-day functions for the corporate accounting / financial reporting processes of the company.
The role is a part of the Corporate Accounting team within our Finance group.

What you'll do

Oversee the preparation of monthly, quarterly, and annual supporting schedules for responsible accounting functions
Lead, coordinate, and prepare reports that include financial statements, footnotes, and other financial and covenant compliance information
Review journal vouchers, monthly support schedules, and general ledger account reconciliations
Supervise the day-to-day maintenance and projects associated with those areas of responsibility
Research new/revised accounting requirements and work with peers to incorporate them into schedules, reports, and monthly procedures
Monitor current developments of various accounting standard setting bodies and remain current on technical accounting literature to identify/assess possible changes to the Company’s Accounting policy and practices. Examples include SEC, FASB, GAAP, Technical Bulletins and other accounting policy and practice pronouncements. This position is responsible for researching, interpreting, and providing accounting guidance and support based on adopted interpretations.
Periodic review of existing accounting practices in significant judgment areas to ensure compliance with dynamic technical environment.
Advise finance and operations management on the accounting and reporting consequences of potential transactions such as due diligence on strategic initiatives and review of mergers, acquisitions, joint ventures, and divestitures agreements to determine accounting impact.
Coordinate activities to ensure internal/external auditors requests are completed
Ensure integrity of relevant financial system modules and compliance with Generally Accepted Accounting Principles (GAAP)
Ensure that accounting functions are Sarbanes Oxley (SOX) compliant
Assist in providing guidance on accounting issues to business groups of the company as needed

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Accounting, Finance, or other related discipline or equivalent experience
CPA required, with minimum of 7 years of combined public (Big 4 or TIer II National) accounting experience and/or public company SEC reporting or corporate accounting experience

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Accounting, Finance, MBA, or other related discipline or equivalent experience
SAP general ledger and Hyperion Financial Management reporting tool preferred
Manager experience preferred

Skills, Licenses & Certifications

CPA license required
Proficient with Microsoft Office software
Demonstrated outstanding leadership abilities
Demonstrated ability to work in a team environment
Demonstrated ability to interpret and apply technical accounting literature

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Developer/Sr Developer, IT Applications (Dallas, TX, US)

Intro

Why you'll love this job

This job is a member of the Information Technology Team within the Tech Ops Technology Division
Responsible for leveraging cutting edge technology to solve business problems at American Airlines by participating in all phases of the development process from inception through transition, advocating the agile process and test-driven development, using object-oriented development tools to analyze, model, design, construct and test reusable objects, and making the codebase a better place to live and work

What you'll do

Collaborates with leaders, business analysts, Squad Leads, IT architects, technical leads and team members along with internal customers, to understand requirements and develop needs according to business requirements
Maintains and enhances existing enterprise services, applications, and platforms using domain driven design and test-driven development
Troubleshoots and debugs complex issues; identifies and implements solutions
Researches and implements new technologies to enhance current processes, security, and performance
Supports the development of coding standards and adheres to best practices and security guidelines
Works closely with software architects and technical leads to ensure decisions meet long-term enterprise growth needs

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Engineering or related or field experience/training
3 years of full Software Development Life Cycle (SDLC) experience designing, developing, and implementing large-scale applications in hosted production environments

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Computer Science, Technology, Engineering or related field experience/training
5 years of full Software Development Life Cycle (SDLC) experience
Airline Industry experience

Skills, Licenses & Certifications

Proficiency in Full Stack Development
Proficiency and demonstrated experience in the following technologies:
- Typescript
- NodeJS
- Front-end development with Angular
- Azure & Azure DevOps
- Experience in MongoDB

Proficiency in object-oriented design techniques and principles
Proficiency in Microsoft Office Tools (Project, Excel, Word, PowerPoint, etc.)
Experience in Agile methodologies, such as SCRUM
Experience in DevOps Toolchain methodologies, including Continuous Integration and Continuous Deployment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Customer Service Agent Part Time (Milwaukee, WI, US)

Intro

Why you'll love this job

The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $19.64 per hour.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.
Issue, reissue and refund passenger tickets
Book, ticket and confirm flight reservations
Rebook passengers on oversold flights and during irregular operations
Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades
Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh
Perform passenger boarding, including ticket lift and/or boarding pass lift/verification
Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria
Operate jetways/bridges for purposes of boarding and deplaning passengers
Make boarding and departure gate announcements
Deliver domestic/international flight documents
Perform passenger service flight close-out procedures
Accept, check and tag passengers’ baggage at resolution centers, full-service ticket counters, and first class ticket counters
Maintain timeline of flight boarding process
Perform customer service on the job training
Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations
Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters
Queue lines at ticket counter kiosks and ticket counters
Clear/verify international documents at kiosk in the ticket counter area and activation stations
Accept and activate passengers’ self-tagged bags at activation stations
Assist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors
Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts
Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements.
Respond and assist during security and/or emergency situations
Provide connecting passengers with gate information
Provide quality customer service in a professional manner and in accordance with American’s guidelines.
Adhere to company policies, procedures, and performance standards.
Complete job-relevant trainings
Adhere to government regulations (e.g. DOT, FAA, TSA)
Use multiple internal resources/systems including during customer interactions
Wear uniforms as required by company policy

* Reasonable accommodations may be made for qualifying individuals with disabilities.

Depending on your airport size, you may also do the following:

Perform Passenger Operation Control functions including air to ground communication as well as Tower functions Assist international passengers through customs/immigration, including baggage recheck Deliver boarding passes, international flight documents and customs/immigration forms

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED or international equivalent
Bilingual language skills required in some locations
Applicable valid driver’s license as required by local authorities
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Analyst, AACU Technology Service Desk (Dallas, TX, US)

Intro

Why you'll love this job

This job is a member of the Technology Team within the American Airlines Credit Union. The role is responsible for providing Tier 1 first level support of technology services & support to employees/vendors (internal and external) through the Credit Union’s 24/7 Service Desk.

What you'll do

Provide initial assessment, triage, research, and resolution of incidents and requests regarding the use of application software products and infrastructure components
Provide technical support for (but not limited to) the following areas: computer and telecom incidents, desktop (hardware/software), third-party software/hardware applications
Troubleshoot, diagnose and resolve complex desktop, network, software application and batch scheduling problems
Work to create a positive end user support experience and build strong relationships through deep problem understanding, timely resolution or escalation, communicating promptly on progress all while displaying a professional attitude/appearance
Log all calls and offers triage services on first contact, monitor service levels, provide callback or escalation on open tickets, and monitor all systems and scheduling for uptime and completeness
Perform diagnostic and troubleshooting of applications, hardware, network, and procedural issues as necessary
Respond to telephone calls, email, and personal requests for technical support in a fast, friendly manner and have the ability to explain technical situations to non-technical individuals
Monitor and support the enterprise job scheduling system (Opcon) and all Credit Union operational batch processing
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s Degree in Computer Science, Management Information Systems or related field, or two years of equivalent progressive experience

Preferred Qualifications- Education & Prior Job Experience

Technology Service Desk experience
Experience in desktop operating systems, server operating systems, and associated applications (browsers; shared software)
Experience in understanding Microsoft Applications administration including the installation and support of browsers and Microsoft Office
Knowledge and experience providing technological support and troubleshooting for hardware components such as laptops, keyboards, mice, monitors, printers, docking stations, etc.
Knowledge and experience supporting audio-visual equipment for conference rooms and common areas in the building

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, Access, Outlook, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Knowledge of collaboration tools, such as WebEx teams
Ability and desire to learn Credit Union products and services and associated applications, technology and terminology
Knowledge of TCP/IP, DNS, and DHCP
Knowledge of Microsoft Active Directory and Citrix
Knowledge and support of hardware components, such as laptops, keyboards, mice, monitors, printers, docking stations, etc.
Skilled in support of smart phones
Ability to monitor networks using Solar winds
Ability to support Telecom/Telephone application/infrastructure
Knowledge of Software & Management Associate's (SMA) OpCon scheduling software
Ability and desire to learn company products and services and associated applications, technology, and terminology
Skilled in excellent interpersonal and communications skills, both oral and written
Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
Ability to be on-call 24/7 and willingness to work flexible shifts
Ability to lift and transport moderately heavy objects, such as printers, computers and peripherals
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Manager, Inflight Communications (Dallas, TX, US)

Intro

Why you'll love this job

The Manager, Inflight Communications is part of the Global Engagement team. This role helps shape the company’s actions, along with its engagement with internal and external stakeholders, to help build and protect the American Airlines brand and reputation. This manager executes and delivers timely, clear and strategic communications initiatives for the teams and leaders that support American’s flight attendants.

What you'll do

Execute and drive various strategic communications efforts that inform, educate, engage and align more than 28,000 flight attendants and the leaders who support them.
Translate complex operational and corporate initiatives into clear, actionable messaging that resonates with frontline team members and enhances understanding of business decisions — this includes creating detailed communications and project plans; drafting executive communications, media pitches and process-change materials; and finding and telling stories that elevate the role and contributions of Inflight within American’s broader narrative, both internally and externally.
Lead a team of individual contributors who support Inflight across internal and external channels.
Build and maintain strong relationships with Inflight and Global Engagement teams, acting as a trusted advisor on communications needs, timelines, execution and delivery.
Design and implement business education campaigns that help team members and the public better understand the airline’s operational priorities and decisions.
Develop and execute communications strategies in a fast-paced environment with tight deadlines and assume media “on call” duties a few times a year.

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

Bachelor's or master's degree in communications or equivalent experience/training
5 years of communications experience within a large organization or relevant experience
Prior experience interacting with executives and labor unions

Preferred Qualifications – Education & Prior Job Experience

Experience communicating to frontline employee groups in a large organization
Previous airline experience
Excellent organizational skills
Experience leading teams and providing counsel to senior leaders as well as expertise in working with the media

Skills, Licenses, and Certifications

Relentlessly hardworking, with a passion for thriving in a 24/7 environment
Excels at juggling multiple projects at one time
Writes like a pro
Thinks critically and exhibits a “no surprises” and “no stone left unturned” mentality
Collaborates effectively with other managers and department leadership
Strong analytical skills, quantitative ability, solution and detail-oriented
High level of professionalism and discretion in handling confidential information
Strong team player with ability to work successfully at all levels of the organization

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Architect, IT Applications (Tulsa, OK, US)

Intro

Why you'll love this job

This job is a member of the Information Technology team within the Information Technology Division.
Responsible for providing the technical direction and leadership in the architecture, design, development and deployment of solutions within our customer base

What you'll do

Leads the design and development efforts for our systems integration projects
Analyzes business data requirements in order to create an accurate, extensible, flexible logical data models, using modeling tools
Closely collaborates with delivery team, anticipates and acts upon issues that arise, provides alternative approaches, optimal solution, and continuously improving performance of applications
Creates and help promote patterns/techniques to foster DevOps adoption
Maintains technical specifications

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's in Computer Science, Computer Engineering, Technology , Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
5 years of application systems design experience
2 years architectural and design experience

Preferred Qualifications- Education & Prior Job Experience

7 years of application systems design experience
3 years architectural/design experience, or technical/team leadership experience
Airline industry experience

Skills, Licenses & Certifications

Hands-on experience in systems development in a variety of computing architectures and environments, with a deep understanding of architectural concepts, issues, and trends
Knowledge of systems integration practices and understanding of Service Oriented Architecture principles, practices, and related technologies, such as XML, SOAP, REST, and JSON)
Proficiency and demonstrated experience in the following technologies:
- .NET/J2EE environment, Microsoft technology, UNIX, Linux, MQ Series, UML
- n-tiered web architecture, relational databases, web development
- HTML, JavaScript, jQuery, other front-end development technologies
- Oracle/SQL Server
Expertise in Disaster recovery and business continuity planning
Thorough understanding of software development life cycles, development and technology tools, testing methodologies, and requirements gathering
Ability to understand and analyze business data requirements in order to create accurate, extensible, flexible logical data models using modeling tools
Proficiency in object-oriented design techniques and principles
Experience in Agile methodologies
Experience in DevOps Toolchain technologies
Knowledge of NOSDQL databases
Experience with Event Driven Architecture and Big Data Development
Ability to manage multiple efforts concurrently with the skills to keep complex initiatives moving forward quickly while exercising an appropriate level of procedural discipline
Ability to build strong and sustainable relationships with internal and external stakeholders

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Customer Service Manager, Airport Workforce Management (DFW Airport, TX, US)

Intro

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Domestic Airports Team within the Customer Experience Division

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Ability to solve complex staffing issues with minimal oversight
Strong communicator with all levels of the operation
Can manage multiple software programs at the same time to quickly analyze the operation and determine best course of action throughout the day
Coordinate assignments for frontline team members to dynamically work flights at gates
Utilizes GS Realtime and other programs (i.e. Prime, GETNG, SABRE) to identify and grant day of overtime, provide staffing inputs and tour reports
Being proactive and efficient with time management
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED Equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Coordinator, Talent Acquisition (Dallas, TX, US)

Intro

We are seeking a detail-oriented and organized Recruitment Coordinator to join our dynamic team. The ideal candidate will play a crucial role in the recruitment process by coordinating various activities to ensure a smooth and efficient hiring process. This individual will be responsible for candidate scheduling, interview day support, managing candidate inquiries, and preparing reports.

Why you'll love this job

This job is a member of the Talent Acquisition team within the People Division.
Responsible for assisting the Talent Acquisition team with candidate management, scheduling, new hire on-boarding processes and projects related to attracting, hiring and retaining the best talent at American Airlines.

What you'll do

Coordinate and schedule interviews between candidates and hiring managers
Manage communication between candidates and interviewers to ensure a seamless interview process
Maintain an organized interview calendar and update it in real-time
Collaborate with relevant stakeholders to ensure timely completion of background checks
Assist in pre-boarding activities to facilitate a smooth transition for new hires
Respond promptly to candidate inquiries regarding application status, interview details, and general recruitment-related questions
Provide a positive and professional candidate experience
Prepare and maintain recruitment-related reports, including but not limited to interview schedules and candidate status updates
Liaise with hiring managers, recruiters, and other team members to ensure a collaborative and effective recruitment process
Communicate regularly with candidates to keep them informed about the status of their application
Coordinating candidate travel, interview scheduling and expense reporting
May be assigned internal projects within internal teams as appropriate

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School Diploma or GED
One year in a recruitment coordinator or similar administrative role

Preferred Qualifications- Education & Prior Job Experience

Experience managing complex meeting/interview scheduling requests
Experience with large volumes of inbound and outbound calls and emails
Experience handling confidential information with utmost care
Customer service experience

Skills, Licenses & Certifications

Knowledge in recruiting and/or HR
Knowledge and experience using an applicant tracking system
Knowledge in Microsoft Office Suite experience; PowerPoint, Excel and Word
Ability to work well under pressure and highly self-motivated
Ability to multi task, manage conflicting priorities and meet deadlines
Ability to collaborate in a team environment and work with partners in different locations
Ability to remain professional with excellent organizational, communication, and interpersonal skills customer focused
Ability to tolerate ambiguity and ability to demonstrate flexibility and judgement under pressure
Knowledge in time management and organizational skills in order to accomplish numerous tasks and assignments
Strong attention to detail

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Sr Analyst, IT Situation Management (Dallas, TX, US)

Intro

Why you'll love this job

As an Analyst/Sr. Analyst, IT Situation Management, you will join our Cybersecurity & Technology Risk Management organization. The Situation Management Team (commonly referred to externally as "Major Incident Management") is an ever-evolving group passionate about ensuring IT incidents impacting AA's operations, employees, and/or customers are communicated and resolved in the most efficient and effective manner
The role is a part of the Technology Risk Management team within our Information Technology Division

What you'll do

Prioritize, assess, and manage multiple incidents simultaneously
Facilitate and lead technical bridge calls during major IT incidents
Adhere to Enterprise Incident, Problem, and Change policy & procedure
Work hours assigned based on 24x7 operational need and travel as required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's Degree in computer science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
4 years of IT experience or equivalent Airline industry experience, including business process and supporting technology
1 year of Major Incident Management experience or Emergency Response Experience

Preferred Qualifications- Education & Prior Job Experience

4+ years of IT experience or equivalent Airline industry experience, including business process and supporting technology
2+ years of IT Major Incident Management experience or Emergency Response Experience

Skills, Licenses & Certifications

Proven ability to build, cultivate, and promote strong relationships with internal customers at all levels of the organization, as well as with IT counterparts, business partners, and external groups
Proficiency in handling operational issues effectively and understanding escalation, communication, and crisis management
Demonstrated call control and situation management skills under fast-paced, highly dynamic situations
Knowledge of basic IT and Airline Ecosystems
Understand SLA’s, engagement process and urgency needed to engage teams during critical situations
Strong knowledge of Incident Management process in AA
Ability to draft and formalize documentation, work collaboratively to develop and enhance processes
Strong organizational skills
Ability to work independently and manage one’s time to meet commitments and expectations

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Manager, IT Applications (Dallas, TX, US)

Intro

Why you'll love this job

This job is a member of the Information Technology Team within the Information Technology Division.
Responsible for creating an environment where Agile software development team(s) can deliver platform application solutions on time, with high quality, and that meet customer expectations utilizing Agile methodologies. This leader will foster an environment conducive to innovation, process maturity, continuous learning, and career development.

What you'll do

Collaborates with Business and IT leadership to determine and communicate organization vision, direction, and work priorities, and drives progress towards technology target roadmaps
Ensures that sound agile project management, business analysis, and quality assurance processes are in place and practiced
Creates environment for delivery teams to be self-governing organizations who are accountable for their own performance and delivery commitments
Exhibits a desire for continuous learning and sharing of new knowledge within the organization
Removes roadblocks, cultivates relationships, and effectively communicates across Enterprise at various levels of leadership
Manages and tracks project/program schedules and budgets with controller(s), as appropriate
Manages and leads adoption and migration of new and emerging technologies
Leads, develops, and mentors a high performing team of individuals with a diverse range of skills and experiences
Maintains an effective approach on problem solving, multi-tasking, coordinating and scheduling
Leads, influences, and upholds technology standards and goals to ensure visibility and predictability
Manages production issues and off-hours support, communication, and coordination, as needed
Works extended hours occasionally, based on the needs of the project and the operation
Travels, as required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Technology, Information Systems, Finance, or Accounting, or related technical discipline, or equivalent experience/training
5 years of experience participating in delivery of solutions using ITIL / Agile / XP, or similar methodologies
3 years of experience leading projects or teams, either formally or informally

Preferred Qualifications- Education & Prior Job Experience

Airline industry experience, including business process and supporting technology

Skills, Licenses & Certifications

Experience in managing, supporting, and delivering 'mission-critical' projects/migrations
Experience working with Agile project management methodologies and tools
Proven ability to handle multiple projects/work streams and demands efficiently
Experience in leading a team of individuals with various levels of skills and experience in potentially high stress and challenging situations
Demonstrated initiative, flexibility, and ability to adapt to changing priorities and work environments
Ability to thrive in a sense-of-urgency environment and leverage best practices
Working knowledge and experience in a technical environment
Experience managing financial budgets a plus

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Customer Service Manager, Baggage Operations (DFW Airport, TX, US)

Intro

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Airports Team within the Customer Experience Division

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Manage escalated service issues and be visible to your team members when problems arise
Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.
Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision-making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Part Time Agent, Airport Operations - Antigua ANU (St. John, AG)

Intro

Why you'll love this job

Agents will be in contact with flight crews, passengers, and other customers, providing necessary information concerning travel.

What you'll do

In charge of security screening and passenger service procedures at check-in and in the gate area
Provides assistance to passengers as requested or required
Process reservations, issue tickets and provide required check-in processes, ensuring compliance with all travel documentation and security procedures
Checks baggage and informs passenger of excess baggage charges in accordance with tariff rules
Able to lift and carry bags and boxes weighing up to 70 lbs
Ability to stand for prolonged periods of time

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma
Must have working knowledge of sabre
Ability to work a variety of shifts, according to operational needs
Willing to work weekends and shifts
Excellent customer service, communication, and organizational skills
Excellent personal grooming established by company standards
Proactive team player
Must have the ability to work under pressure
Must be able to read, write, fluently speak and understand English and the native language

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health benefits to help you stay well.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Staff Assistant I, Airport Hub/Gateway (Phoenix, AZ, US)

Intro

Why you'll love this job

This job is a member of the Airport Hubs & Gateway Team within the Customer Experience Division.
Responsible for handling one or more of the following as their primary role:
- Attendance and compliance
- Distribution of equipment and supplies
- Coordinating payroll
- Coordinating and maintaining operation coverage and lost time
- Managing new hire and transfer boarding

What you'll do

Performs a wide variety of office duties including: coordinating meeting arrangements, typing, filing, ensuring telephone coverage, greeting and directing customers, handling mail, ordering and distributing office supplies, reconciling P-card spending, tracking anniversaries/birthdays, and arranging travel and hotel accommodations
Provides assistance with preparation of management presentations and special projects as required
Troubleshoots and escalates office technology issues, including telephone and copier machines
Tracks and ensures employees complete onboarding duties, including appropriate system access, assignment of lockers, mailboxes, uniforms, badges, fingerprinting, training, etc.
Assists in station event planning, coordination, and execution (i.e. Do Crew, luncheons, holiday meals, recognition events)

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
Previous office/clerical experience

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Knowledge of MS Office Products including Word, Excel, Powerpoint, etc.
Knowledge of policies, procedures, and corporate structure
Ability to prioritize work, be detail oriented and meet deadlines
Ability to perform in a fast paced environment and handle multiple tasks simultaneously
Ability to be self-motivated with strong organizational skills
Ability to grasp concepts and functionality of specific software and programs

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Manager, AACU Payments Strategy and Growth (Dallas, TX, US)

Intro

Why you'll love this job

This job is within the American Airlines Federal Credit Union. The role is responsible for leading the strategic direction, development, and performance of the Credit Union’s cards and payment solutions. This role is essential to ensuring payment products – spanning debit and credit cards, overdraft services, rewards programs and digital payment capabilities - remain innovative, competitive, future-focused, and aligned with evolving member needs and organizational growth objectives. The manager will oversee initiatives involving the design and enhancements of payment products and solutions, Visa brand strategy, interchange optimization, and vendor relationships to drive great member experiences and strong financial and growth outcomes.

What you'll do

Develop and lead efforts to execute a comprehensive roadmap for cards and payments products, including enhancements to existing programs and features that support digital adoption, direct deposit and interchange growth initiatives
Track and analyze product performance across key performance indicators such as member adoption, engagement, interchange revenue, and member satisfaction metrics. Recommend and implement improvements based on insights
Collaborate with organizational stakeholders and cross-functional partners to drive awareness and usage of of credit cards, checking accounts, and payment-related services
Evaluate and enhance ancillary services such as rewards programs, overdraft solutions, fraud protection to increase member value and maximize overall experience
Oversee the Credit Union’s strategic alignment with Visa brand initiatives, including participation in emerging payments programs and brand opportunities
Support the development and maintenance of product performance and reporting dashboards, scorecards, P&L models to guide data-driven decisions
Conduct ongoing market research and competitive analysis to identify trends, opportunities and risks in the payments space. Lead vendor management efforts for card processing, overdraft solutions, and rewards platforms to ensure vendors meet performance expectations, and compliant and innovative solutions
Work closely with stakeholders, including digital, operations, risk and compliance teams, to evaluate and implement product enhancements, address operational challenges and ensure regulatory adherence as it relates cards and payment services
Prepare and deliver key findings, strategic recommendations, and performance updates to leadership and cross-functional partners
Perform other duties, as assigned
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED required
Bachelor's degree or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions
Previous successful supervisory or leadership experience

Preferred Qualifications- Education & Prior Job Experience

Bachelor’s degree in Business, Finance, Marketing, Analytics, or a related field
Two or more years of experience in product analysis, retail banking, or financial services
Knowledge of credit card and checking account products, card usage, and interchange revenue

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Knowledge of the Credit Union’s systems and SQL preferred
Knowledge and experience offering, evaluating and designing financial institution products and services
Experience reviewing and analyzing product and channel delivery is a plus
Ability to be self-directed and comfortable with accepting ownership, responsibility and accountability of functional obligations
Ability to exercise creative problem solving skills
Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
Ability to interact professionally with all levels of management and staff
Ability to self-motivate with strong organizational and analytical skills and capacity for attention to detail
Ability to effectively communicate both verbally and written
Ability to work independently and with minimal supervision
Ability to maintain satisfactory performance and attendance
Ability to pass American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Sr Manager, AAdvantage Business Sales (Dallas, TX, US)

Intro

Why you'll love this job

The Sr Manager, AAdvantage Business Sales is part of the Commercial Division. This role will lead the AAdvantage Business Sales team, focused on engaging and acquiring small and medium businesses into the program. The role will be responsible for sales strategy, team management, execution tactics and cross-functional collaboration to achieve sales goals.

What you'll do

Lead the execution of a scalable, high-volume SMB acquisition strategy, driving outbound sales efforts through targeted calls, emails, and multichannel outreach to maximize client conversion
Build and expand strategic partnerships with industry associations, trade shows, and event organizers to amplify brand visibility and accelerate acquisition through trusted networks
Partner with the broader Sales organization to grow the AAdvantage Business Program
Collaborate with Sales Enablement and Training to design and deploy impactful training programs that elevate team performance and drive consistent messaging
Leverage performance analytics to optimize sales funnel efficiency, improve conversion rates, and guide iterative strategy enhancements
Partner with Marketing to strengthen top-of-funnel initiatives, align messaging, and apply market feedback to sharpen targeting and campaign effectiveness
Ensure the sales team is equipped with best-in-class tools, technologies, and processes to enhance productivity and drive scalable growth

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Business, Marketing, or a related field
7+ years of experience in sales, marketing, or a related field

Preferred Qualifications- Education & Prior Job Experience

•   MBA or advanced degree in Business, Marketing, or a related field
•   Experience in the airline or travel industry
•   Experience with loyalty programs or customer relationship management
•   Certification in sales or marketing, such as CSP or CMO

Skills, Licenses & Certifications

•   Strong analytical and problem-solving skills
•   Excellent communication and collaboration skills
•   Ability to work in a fast-paced, ever-changing environment
•   Proficiency in Microsoft Office, including Excel, Word, and PowerPoint
•   Experience with sales software and tools, such as Salesforce.com
•   Certification in sales or marketing, such as CSP or CMO

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Ramp Service Agent Part Time (Windsor Locks, CT, US)

Intro

Why you'll love this job

Fleet Service Clerks perform the handling of items on and off aircraft, carts, containers, and trucks; transporting items between terminals and aircraft; receiving, delivering, weighing and documenting of cargo in a cargo specific facility (warehouse) or a loading dock area.
The terms and conditions of this position are covered by the Transport Workers Union (TWU) Collective Bargaining Agreement. Starting pay is $20.03 per hour.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Move baggage and cargo of various weights to and from aircraft
Drive and operate belt loaders
Service aircraft at gates with ground power and air conditioning
Tow and pushback aircraft from gates
Service aircraft lavatories and water ports
Clean interior of aircraft when needed
Position beverage and luggage carts around the ramp area
Works outdoors in various weather conditions
Work shifts that include irregular and/or extended hours, weekends and holidays.

Click here to see what it takes to be part of the Fleet team, and click here to see what a day in the life of a Fleet Service Agent looks like!

What you'll do (cont.)

General

Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Perform all functions in accordance with safety procedures and policies
Wear uniforms as required by company policy
Wear all personal protective equipment (PPE) in accordance with rules and regulations
Work outdoors with exposure to extreme weather/elements, engine noise, and noxious fumes

Depending on your airport size, you may also do the following:

De-ice aircraft by directing a chemical/water stream at aircraft surfaces
Perform catering service

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

High school diploma or GED or international equivalent
Must be 18 years of age or older
Lift, load, unload, and transport bags and cargo to/from aircraft's, bag carts, and conveyor belts
Must have knowledge of and ability to use basic computer skills
People-oriented and highly motivated, with a positive and cooperative attitude
Good communication skills
Applicable valid driver’s license as required by local authorities
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Ability to obtain jet bridge certification
Must have the ability to pass the US Postal Service background check

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Customer Service Agent Part Time (Albuquerque, NM, US)

Intro

Why you'll love this job

The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $19.64 per hour.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.
Issue, reissue and refund passenger tickets
Book, ticket and confirm flight reservations
Rebook passengers on oversold flights and during irregular operations
Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades
Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh
Perform passenger boarding, including ticket lift and/or boarding pass lift/verification
Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria
Operate jetways/bridges for purposes of boarding and deplaning passengers
Make boarding and departure gate announcements
Deliver domestic/international flight documents
Perform passenger service flight close-out procedures
Accept, check and tag passengers’ baggage at resolution centers, full-service ticket counters, and first class ticket counters
Maintain timeline of flight boarding process
Perform customer service on the job training
Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations
Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters
Queue lines at ticket counter kiosks and ticket counters
Clear/verify international documents at kiosk in the ticket counter area and activation stations
Accept and activate passengers’ self-tagged bags at activation stations
Assist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors
Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts
Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements.
Respond and assist during security and/or emergency situations
Provide connecting passengers with gate information
Provide quality customer service in a professional manner and in accordance with American’s guidelines.
Adhere to company policies, procedures, and performance standards.
Complete job-relevant trainings
Adhere to government regulations (e.g. DOT, FAA, TSA)
Use multiple internal resources/systems including during customer interactions
Wear uniforms as required by company policy

* Reasonable accommodations may be made for qualifying individuals with disabilities.

Depending on your airport size, you may also do the following:

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED or international equivalent
Bilingual language skills required in some locations
Applicable valid driver’s license as required by local authorities
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Analyst/Sr Analyst, IT Situation Management (Phoenix, AZ, US)

Intro

Why you'll love this job

As an Analyst/Sr. Analyst, IT Situation Management, you will join our Cybersecurity & Technology Risk Management organization. The Situation Management Team (commonly referred to externally as "Major Incident Management") is an ever-evolving group passionate about ensuring IT incidents impacting AA's operations, employees, and/or customers are communicated and resolved in the most efficient and effective manner
The role is a part of the Technology Risk Management team within our Information Technology Division

What you'll do

Prioritize, assess, and manage multiple incidents simultaneously
Facilitate and lead technical bridge calls during major IT incidents
Adhere to Enterprise Incident, Problem, and Change policy & procedure
Work hours assigned based on 24x7 operational need and travel as required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's Degree in computer science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
4 years of IT experience or equivalent Airline industry experience, including business process and supporting technology
1 year of Major Incident Management experience or Emergency Response Experience

Preferred Qualifications- Education & Prior Job Experience

4+ years of IT experience or equivalent Airline industry experience, including business process and supporting technology
2+ years of IT Major Incident Management experience or Emergency Response Experience

Skills, Licenses & Certifications

Proven ability to build, cultivate, and promote strong relationships with internal customers at all levels of the organization, as well as with IT counterparts, business partners, and external groups
Proficiency in handling operational issues effectively and understanding escalation, communication, and crisis management
Demonstrated call control and situation management skills under fast-paced, highly dynamic situations
Knowledge of basic IT and Airline Ecosystems
Understand SLA’s, engagement process and urgency needed to engage teams during critical situations
Strong knowledge of Incident Management process in AA
Ability to draft and formalize documentation, work collaboratively to develop and enhance processes
Strong organizational skills
Ability to work independently and manage one’s time to meet commitments and expectations

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Coordinator, Airport Customer Experience Compliance (Boston, MA, US)

Intro

Why you'll love this job

Responsible for advancing station success in the Airport organization through performance reviews, station interactions, and other engagements.
This role is a part of the compliance team within our Airports organization.

What you'll do

The Compliance Coordinator is responsible to ensure stations meet all Local, Federal, and Corporate mandates, regulations, and corporate directives. This role must maintain detailed records and present discrepancies to station leadership or escalate issues to headquarters as necessary. The Compliance Coordinator is responsible for investigating irregularities and interfacing with both regulatory agencies and internal subject matter experts. Areas of oversight may include, but not limited to:

Dangerous Goods regulations
Hazardous waste storage and handling procedures
FAA, TSA, DOT, and FDA regulations
Environmental, Safety, Security, and OSHA regulations
Compliance for above/below the wing operations including Business Partner Operations
Review Internal Control standards to ensure the safeguarding of company assets and maintain a financially fit station
Conduct effective compliance reviews and proactively identify, investigate, and resolve areas of concern
GSE and Facility preventative maintenance
Interacts with American Airlines leadership and outside regulatory agencies

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
Leadership with practical coaching experience
Ability to work varying hours and shifts to meet business requirements and workload demand

Preferred Qualifications- Education & Prior Job Experience

Bachelor's Degree in related field
Customer service experience

Skills, Licenses & Certifications

Applicable valid driver’s license as required by local authorities
Intermediate to advanced knowledge of computer experience in Excel, Word, and PowerPoint
Satisfactory completion of written test
Excellent interpersonal skills
Ability to accomplish multiple tasks within a limited timeframe
Ability to work independently and make sound decisions using individual judgment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Analyst/Sr Analyst, Division Finance (Dallas, TX, US)

Intro

Why you'll love this job

This successful candidate will join as a member of Division Finance Team, the finance business partners at American Airlines
Responsible for assisting in the design and implementation of a comprehensive strategic plan, track financial and productivity performance, and is involved with financial forecasting, development of capital plans, staffing analysis, cost reduction, and revenue generation studies.

What you'll do

Participates on projects that help drive business recommendations or decisions
Evaluates competitive strategies and industry trends to determine impact on current or contemplated action plans
Develops reports which can lead to informed decisions by business leaders
Coordinates near and long term planning activities to ensure consistency and compliance with corporate action plans
Develops the annual operating budget and models used to forecast operating expenditures
Coordinates annual capital plan process and tracks actual and forecasted capital spend on current/future projects
Creates business cases and financial analysis for capital proposals in order to secure capital funding
Completes monthly financial close and review of business expenses

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent experience/training
3+ years of related work experience
Advanced Excel modeling skills

Preferred Qualifications- Education & Prior Job Experience

MBA preferred
Experience using Hyperion and SAP preferred

Skills, Licenses & Certifications

Superior analytical skills with an understanding of discounted cash flow analysis, forecasting techniques and variance analysis
Adaptability and flexibility in the use of analytical approaches pertaining to financial issues
Capacity to assimilate, synthesize, and analyze, large volumes of data
Excellent teamwork skills, with proven ability to work effectively in a variety of situations
Ability to accept ownership, responsibility and accountability of functional obligations
Proven success in a team environment and ability to influence change
Ability to prioritize tasks, work well with little supervision, and manage a number of projects simultaneously
Skilled in Microsoft Office Software (e.g., Word, Excel, Access, PowerPoint)
Ability to create and deliver PowerPoint presentations to all levels within the organization including Vice President and above

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Sr Account Manager, In-Market Rep (Chicago, IL, US)

Intro

Why you'll love this job

The Sr Account Manager, In-Market is part of the Global Sales team within the Commercial Division. This role will drive revenue growth and customer satisfaction by taking ownership of client acquisition, expanding portfolios, and supporting account management through direct customer engagement. Thrive in a fast-paced environment that demands strategic thinking, creative problem-solving, and offers the opportunity to make a measurable impact on the company's success.

What you'll do

Produce sales-qualified opportunities by proactively researching and identifying new business prospects, as well by converting inbound leads from marketing or other channels
Manage and nurture relationships with existing clients who are actively purchasing or using American Airlines' products and services
Identify and pursue new business opportunities within your assigned territory, focusing on customers who are "in the market" and engaged in transactions or decision-making
Collaborate with sales colleagues to schedule meetings, transfer sales-qualified opportunities, and develop account targeting strategies.
Develop and execute strategic account plans to drive revenue growth, customer satisfaction, and loyalty
Collaborate with internal stakeholders, including Sales, Marketing, and Operations, to deliver customized solutions that meet customers' unique needs
Support Account Managers with end traveler outreach at points of aggregation (e.g., episodic event activation, office visits for Loyalty promotions etc.)
Conduct regular business reviews with clients to ensure their needs are being met and identify areas for improvement
Analyze sales data and local market trends and share insights with internal stakeholders, including sales strategy, marketing and customer engagement teams
Develop and maintain a deep understanding of American Airlines' products and services, and act as a subject-matter expert on competitive positioning of American Airlines in the local market

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Business, Marketing, or a related field

3+ years of experience in sales

Strong understanding of the airline industry and American Airlines' products and services

Preferred Qualifications- Education & Prior Job Experience

3+ years of experience in sales, with a focus on managing existing client relationships

MBA or advanced degree in Business, Marketing, or a related field

Experience working with CRM software and sales analytics tools

Familiarity with American Airlines' systems and processes

Skills, Licenses & Certifications

Strong communication, negotiation, and interpersonal skills

Strategic thinking and problem-solving skills

Ability to analyze complex data and develop effective sales strategies

Strong understanding of the airline industry and American Airlines' products and services

CRM software and sales analytics tools (e.g. Salesforce, Tableau)

American Airlines' systems and processes (e.g. Sabre, Amadeus)

Self-Motivated and goal-oriented

Ability to thrive in a target driven environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Flight Crew Training Instructor (Dallas, TX, US)

Intro

Why you'll love this job

The terms and conditions of this position (Flight Crew Training Instructor) are covered by the Transport Workers Union Collective Bargaining Agreement.

What you'll do

These are the essential functions of the job
This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job, absent undue hardship. Please contact Accommodations@aa.com should you wish to request an accommodation.

Conducts instruction in a classroom, cockpit procedures trainer, flat panel trainer, and aircraft simulator for all flight crews in airplane systems; normal, non-normal and emergency procedures.
Evaluates student progress each day and takes appropriate corrective action and/or makes referral.
Reviews revisions to all manuals and publications to ensure the latest information is taught to students.
Continually reviews and researches operating manual, maintenance manuals, ECO's, fleet planning directives and other training related material to update teaching objectives, outlines and training aids.
Reviews various engineering publications to incorporate equipment modifications.
Conducts research on specialized maintenance problem areas to identify training needs.
Prepares classroom facilities and assembles all required materials for each day's class.
Completes required forms and records to assure proper documentation of training.
Works with technical training support and program development personnel to develop, upgrade and revise computer based training and audio/visual training programs.
Assists in the development of all training aids and materials. Maintains a working knowledge of all appropriate FAA directives to ensure compliance in all areas of training.

All you'll need for success

Must have at least one (1) year as an instructor in some technical phase of aviation training
Experience using electronic training, flight planning and in-flight publications (EFB)
Must be an FAA or Military rated Pilot, Flight Engineer, Navigator, or other flight deck crew member
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Must be able to secure appropriate airport authority and/or US Customs security badges
Must possess a valid US passport

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Member Services Representative, AACU Branch Operations (Dallas, TX, US)

Intro

Why you'll love this job

This job is within the American Airlines Credit Union. The role is responsible for building positive relationships with American Airlines Credit Union members, which is key in understanding member needs and recommending appropriate products and services to fulfill those needs.

What you'll do

Open new accounts, sell and process Credit Union services for new and existing members
Post deposits and process loan payments
Process various monetary transactions and maintain account information
Perform Notary Services as required
Create and promote positive name recognition for the Credit Union
Work with branch/department managers and leverage cross-selling opportunities
Research member inquiries and provide solutions as required in a timely manner
Maintain awareness of all branch functions and duties to provide proper support and coverage at all times
Implement and enforce internal control and security measures in accordance with Credit Union policies and government regulations
Foster a culture that promotes teamwork, service excellence and relationship building within the covered branches and overall organization
Perform loan interviews, processing and disbursement activities, as assigned by manager
May work a rotating Saturday schedule depending on job location
Perform other duties as assigned
The selected individual will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED
Must be able to work in-person at assigned branch location
Must have cash handling, sales, or a combination of customer service and financial institution experience within the last twelve months
Job level to be determined by the candidate's skills, qualifications and relevant consumer loan processing or underwrriting experience

Preferred Qualifications- Education & Prior Job Experience

College degree in business, finance, or related area, or equivalent financial services experience, or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions
Previous banking or Credit Union experience
Previous experience in a service-culture environment

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Ability to exercise excellent member service skills
Ability to perform in a service-culture environment with a desire to cross sell Credit Union products and services
Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
Ability to interact professionally with all employees and members
Ability to speak, read, and write in English is required; Spanish is a plus
Ability to work independently and with minimal supervision
Ability to perform basic math calculations and analyze data
Ability to self-motivate with strong organization skills and capacity for attention to detail
Ability to effectively prioritize work and meet deadlines
Ability to sit and/or stand for extended periods of time
Ability to work varying schedules, including evenings and weekends
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Manager, Aircraft Line Maintenance (Seattle, WA, US)

Intro

Why you'll love this job

This job is a member of the Line Maintenance Team within the Integrated Operations Division.
Responsible for overseeing and managing the maintenance workload, resources, and activities for terminal and/or hangar operations at their station.
Managers are leaders of front-line supervision, providing direction in workplace safety & compliance, maintenance and key performance indicators at their station.
Salary Range: $115,000-$150,000

What you'll do

Guides and directs terminal and/or hangar supervisors in the execution of aircraft maintenance
Ensures supervisors and crews are dispatched to accomplish the operation’s workload
Oversees terminal and/or hangar supervisors in the implementation of the organization's plans, processes, policies, and procedures
Collaborates with other managers to accomplish directives and objectives
Works cross-departmentally to resolve issues and develop effective relationships and solutions
Accomplishes current and long range goals and objectives in accordance with company policies and procedures
Reviews and reports on operating results against goals and takes action to correct unsatisfactory results
Periodically reviews performance data with supervisors to increase their understanding and drive related action items
Identifies training and development needs of staff throughout his/her organization and implements targeted developmental plans
Supports the “Bid Process” and ensures that bid schedules match workload demand
Supports preparation of the short-term and long-range plans and resource budgets- Represents the station and his/her work groups, as appropriate, with airport management, FAA,TSA, other government agencies, suppliers, and similar groups
Facilitates effective meetings
Manages union and non-union workforce effectively
Coaches a management team in meeting/exceeding their stations’ key performance indicators & operational performance goals
Provides succession plan for key management positions in his/her area of management; develops and promotes L4 supervisors

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School Diploma or GED equivalency
5 years Aircraft Maintenance Operations experience
2 years supervisory experience in aircraft or a comparable industry
Experience supervising mid to large size workgroups in a multi-shift environment
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent experience/training
4 years of experience managing large transport category aircraft in Line and/or Base production operations with a proven track record

Skills, Licenses & Certifications

Airframe & Power Plant (A&P) license
Strong interpersonal and PC skills
Ability to concurrently manage multiple areas of responsibility
Excellent analytical, organization, and planning skills
Ability to adhere to applicable safety obligations as set forth in the AA Commitment to Safety statement contained in the Safety, Security & Environment Policies and Procedures Manual
Ability to pass a background reference check and criminal fingerprint check
Understanding of other areas within Line Maintenance
Ability to concurrently manage multiple areas of responsibilitiy
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Ability to pass U.S. Department of Transportation (DOT) mandated drug testing requirements
Ability to complete a DOT Testing Inquiry Form, which provides authorization for release of records from previous employers
Some travel is required

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Customer Service Manager, Airport Customer Care (New York City, NY, US)

Intro

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Airports Team within the Customer Experience Division.
The pay range for this role is $50,000 to $84,000, taking into account the qualifications and experience of the selected candidate

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty
Manage escalated service issues and be visible to your team members when problems arise
Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.
Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years' experience leading others
Knowledge of company policies, procedures, and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision-making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Analyst/Sr Analyst, Workforce Planning & Analysis (Dallas, TX, US)

Intro

Why you'll love this job

This job is a member of the IOC Workforce Planning team owning the workforce planning and analysis functions for some of American’s most critical resources: Flight Dispatchers, Crew Schedulers and Central Load Planners within the Integrated Operations Center.
Responsible for supporting IOC Administration leaders and operationally focused teams to understand and improve operational reliability and enterprise cost.

What you'll do

Develops and maintains Dispatch, Crew Scheduling and Central Load Planning staffing models to analyze workforce requirements and provide accurate staffing forecasts
Identifies, analyzes, and recommends solutions to workforce planning issues and develop strategies to optimize staffing
Evaluates operational and financial implications of strategic changes including, but not limited to, flying schedule, labor contract provisions, regulatory provisions, and technology
Use technology and analytics to automate and improve reporting and other day-to-day processes of the IOC Administration team
Completes ad-hoc projects and analyses as assigned
Oversee concurrent, diverse, and time-sensitive improvement projects from inception to completion in various areas, including, but not limited to, workforce sourcing, changing industry regulations, labor agreements, and transformation initiatives
Work collaboratively with cross-functional groups to create comprehensive strategies and solutions to routine processes and strategic projects such as long-range planning, budgeting, forecasting, and ad hoc analysis like retirements, hiring, and training.
Works closely with all levels of IOC and Finance personnel and leadership to provide support, evaluate changes, and achieve buy in to processes and practices
Able to leverage advanced analytics to deliver optimal staffing levels for the airline. 6,700 daily flights and over 1,000 total Dispatchers, Crew Schedulers and Central Load Planners create a considerable opportunity to apply analytics to forecast, optimize, track, report, and manage IOC business variables
Must be willing to travel when needed for business (up to 5%)

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Aviation, Business, Economics, Mathematics, Statistics, Finance, Engineering or related technical field or equivalent experience/training
3 years of related experience
Experience working with and presenting to senior leadership

Preferred Qualifications- Education & Prior Job Experience

Experience with Excel, SQL, Simulation software, and Tableau/PowerBI
Working knowledge of probability, statistics and forecasting techniques
Basic airline operations or union agreement knowledge (crew, airports, or the like) and understanding of corporate planning process and decorum

Skills, Licenses & Certifications

Excellent quantitative and analytical skills with an aptitude for problem solving
Strong analytical background involving data input, manipulation and presentation
Self-motivated and logical with aggressive approach to identifying and solving problems
Strong written and verbal communication skills, with ability to effectively interact with employees at all levels of the organization
Ability to make independent judgments and decisions while taking ownership of job responsibilities
Strong presentation development and delivery skills
Strategic mindset with a demonstrated aptitude for understanding the business, working with data, and solving problems creatively
Self-motivated individual with a high personal standard of excellence who can work independently to drive for results
Ability to work effectively, meet deadlines, and shift priorities appropriately in a fast-paced, dynamic work environment with great attention to detail

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Fuel Operations (Dallas, TX, US)

Intro

Why you'll love this job

Provide support and assistance to Fuel Operations to minimize the cost of fueling operations while ensuring the integrity, safety, and flexibility necessary to meet operational requirements. Provide data-driven business projections to improve operation performance by external business partners. Liaison with other members of the Fuel Supply and Operations team and other internal organizations at American Airlines to achieve objectives associated with this role.

What you'll do

Improve into-plane fueling performance by business partners, through querying data in SQL and developing advanced analytical solutions to address complex business requirements.
Supporting airline long term strategic and growth initiatives through automating workflows in Alteryx, and Databricks to transform fuel data into useful information and inform business decisions and actions.
Applying forecasting and analytical models in business intelligence for analyzing departure delays caused by fueling issues and improving fueling operations.
Communicates effectively with stakeholders across the company and promote data-driven decision-making utilizing visualization tools like Tableau.
Interface with IT departments, related business departments, and external business partners to ensure coordinated planning, evaluation and implementation of new decision support systems.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s Degree with 2+ years of equivalent practical experience in a quantitative discipline (e.g. Statistics, Mathematics, Computer Science, Data Science, Operations Research, Engineering etc.)

Preferred Qualifications- Education & Prior Job Experience

Advanced Degree in a quantitative discipline (e.g. Statistics, Mathematics, Computer Science, Data Science, Operations Research, Engineering etc.)
Advanced and practical experience utilizing SQL, Teradata, Mosaic, Tableau (data visualization), Alteryx, Databricks, Excel
Domain knowledge in the airline industry is a plus

Skills, Licenses & Certifications

Ability to query data from SQL and Teradata database to perform detailed analysis to support leadership in making data-driven decisions.
Ability to develop and automate process in Alteryx and Databricks.
Ability to utilize Tableau for data presentation and schedule automated reports to inform business partners on into-plane fueling activities.
Ability to communicate, collaborate, and work cross-functionally with IT and business partners to drive outcomes which benefit the airline.
Ability to leverage understanding of the airline business and commercial goals to drive results and innovative solutions.
Excellent interpersonal skills.
Flexible and able to work in an occasionally fast-paced environment.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Analyst/Senior Analyst, AACU Information Security (Dallas, TX, US)

Intro

Why you'll love this job

This job is within the American Airlines Credit Union. The role is responsible for providing operational support for the Credit Union's Information Security Department.

What you'll do

Audit and monitor production system logs for unauthorized transactions and intrusions
Assist in performing security risk assessments and disaster recovery/business continuity planning
Assist in the development, implementation, and ongoing administration of the company's information security policies, procedures, guidelines and related documentation
Provide analysis and recommendations for information security configuration to IT Project Managers
Perform administrative functions to complete required tasks including recording issues into tracking system, checking voicemail/email, and documenting processes and issues
Promote security awareness programs within the company (i.e., phishing and employee engagement in the program)
Provide detailed verbal and written communication to management and peers
Lead projects to install new security applications and technologies
Ensure optimal use of vulnerability detection, anti-virus, malware, protection, and anomaly reporting software
Collaborate and maintain relationships with various departments across the organization
Manage end-user permissions, ensuring least privilege policies are followed
Provide elevated level support for the Technology Service Desk
Work tickets in the servicing queue, routing them to the appropriate team for follow-up, if necessary
Maintain knowledge with emerging technologies and advancements within Information Security
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

Senior Analyst additional responsibilites:

Identify emerging threats and oversee threat hunting, including phishing detection and response
Lead ongoing threat and vulnerability assessments and testing of information security controls
Identify and assess security risks and vulnerabilities, and develop migration strategies
Identify, evaluate and define new system security requirements and lead information security reviews
Design computer security architecture and develop detailed cybersecurity designs
Prepare and document standard operating procedures and protocols

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in computer science, management information systems or related field, or two years of equivalent progressive experience

Preferred Qualifications- Education & Prior Job Experience

Bachelor's degree in Business or an IT discipline from an accredited University, plus three or more years of information security experience
Industry certification such as; CISSP, MCITP, CISA, MCSE, or GIAC
Experience with networking and communication techniques including WANs, LANs, Internet, Intranets, and protocols such as TCP, UDP, and IPSEC
Security experience with networking technologies including, but not limited to: routers, switches and firewalls
Experience as a subject matter expert in at least two technology-related disciplines; intrusion detection, antivirus, data loss protection, access controls, perimeter security, internet filtering, LDAP systems, Active Directory, Exchange, MS SQL, etc.

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Ability to create and analyze system logs and network traffic captures from a security perspective; including anomalous traffic, intrusions, elimination of false positives, and recommendations for event tuning, using appropriate tools
Knowledge of industry best practices including ISO 17799/13335, NIST, COBIT, SANS, etc.
Knowledge in developing, implementing and communicating security policies, standards, guidelines and procedures
Ability to demonstrate excellent communications skills, both oral and written, with a variety of end users possessing a range of technological skills
Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
Ability to manage competing priorities and meet deadlines
Ability to be on-call 24/7 and willingness to work flexible shifts
Ability to travel as required
Ability to triage customer requests, apply playbook driven solutions, initiate potential incident investigations
Ability to follow process documentation
Ability to demonstrate information security concepts
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Developer, IT Applications (Dallas, TX, US)

Intro

Why you'll love this job

This job is a member of the Information Technology Team within the Information Technology Division
Responsible for leveraging cutting edge technology to solve business problems at American Airlines by participating in all phases of the development process from inception through transition, advocating the agile process and test-driven development, using object-oriented development tools to analyze, model, design, construct and test reusable objects, and making the codebase a better place to live and work

What you'll do

Collaborates with leaders, business analysts, project managers, IT architects, technical leads and other developers, along with internal customers, to understand requirements and develop needs according to business requirements
Maintains and enhances existing enterprise services, applications, and platforms using domain driven design and test-driven development
Troubleshoots and debugs complex issues; identifies and implements solutions
Creates detailed project specifications, requirements, and estimates
Researches and implements new technologies to enhance current processes, security, and performance
Supports the development of coding standards and adheres to best practices and security guidelines
Works closely with software architects and technical leads to ensure decisions meet long-term enterprise growth needs

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
3 years of full Software Development Life Cycle (SDLC) experience designing, developing, and implementing large-scale applications in hosted production environments
3 years of professional, design, and open-source experience

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
5 years of full Software Development Life Cycle (SDLC) experience
Airline Industry experience

Skills, Licenses & Certifications

Proficiency in Full Stack Development
Proficiency and demonstrated experience in the following technologies:
- J2EE technologies: Java, JSP, JMS, JAXB, JDBC, EJB
- Database and persistence frameworks: Hibernate, Oracle, Object/Relational Mapping, Query performance tuning
- Cloud-based development: Cloud Foundry
- Web Servers: Tomcat, tcServer, Websphere
- Web Services: REST/SOAP (JSON/WSDL/XML)
- Frameworks: Spring Framework, Spring Boot
- Front-end: Angular JS, Ext JS, CSS, jQuery, AJAX
- Build/deployment tools: Maven, Gradel, Git, Junit, Mockito
- Other Dev Ops Toolchain: Selenium, Nexus Repository, Hygieia, SonarQube, Fortify on Demand, Slack, GitHub, Jenkins, ElasticSearch, Logstaash, Kibana, New Relic
- Other: Linux/Unix shell Scripting, JavaScript, IBM MQ/Rabbit MQ, Tivoli Scheduler, SQL Developer, IDE
Proficiency in object-oriented design techniques and principles
Proficiency in Microsoft Office Tools (Project, Excel, Word, PowerPoint, etc.)
Experience in Agile methodologies, such as SCRUM
Experience in DevOps Toolchain methodologies, including Continuous Integration and Continuous Deployment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Representative, Administration Center (Pittsburgh, PA, US)

Intro

Why you'll love this job

This job is a member of the Workforce Administration Team within the Technical Operations Division.
Responsible for providing administrative support for Tech Ops represented team members and its leadership group.
Collaborating with a cohesive group in a busy office setting, ensuring the success of the Workforce Administration team.

What you'll do

Prepare and maintain various department reports, including weekly headcount reports and daily manning.
Responsible for all aspects of payroll using Workbrain payroll system; including time coding and shift schedules.
Proffer and process overtime, field trips, and shift swaps according to the rules and limitation of the collective bargaining agreement and the Workbrain system.
Process vacation changes according to leadership directions, the guidelines outlined in the contract agreements and the Workbrain system.
Providing excellent service to our internal customers; including phone, email, and walk-in inquiries.
Greets and directs team members and external visitors.
Maintains office supply inventory and initiates department supply orders when necessary.
Submits transactions for computer and system accesses.
Sort, track and file data and correspondence
Process time-sensitive requests
Efficiently and effectively communicate to high levels leadership to address operational inquires
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display area (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US customs security badges, if applicable
May be required to work shifts, nights, weekends and holidays
Must be willing to travel as required for professional development

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalent
Prior administrative experience
Prior experience with Microsoft Office software including Word, Excel, PowerPoint etc.

Preferred Qualifications- Education & Prior Job Experience

Minimum of 1 year experience in an office setting
Associate’s degree or equivalent work experience

Skills, Licenses & Certifications

Knowledge of the applicable workforce collective bargaining agreements (IAM/ TWU)
Broad understanding of Workbrain or other time and attendance applications
Ability to prepare correspondence and format reports
Ability to maintain confidentiality with team member files, payroll data and personal information
Ability to prioritize and organize work functions effectively
Ability to exercise good judgement and work under time constraints with professionalism, efficiency, patience and tact

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Analyst, Customs (Dallas, TX, US)

Intro

Why you'll love this job

This job is a member of the Customs Team within the Integrated Operations Division.
Responsible for being the subject matter expert for customs and trade issues involving regulatory activity.

What you'll do

Performs day to day entry analysis to ensure American Airlines (AA) meets Customs and Border Protection’s (CBP’s) Importer Self-Assessment (ISA) requirements which is governed by the Code of Federal Regulations (CFR 19)
Performs daily Harmonized Tariff Schedule (HTS), Schedule B and ECCN classifications for the operations of American Airlines
Interfaces with all internal and external departments who import and export products, internal and external legal departments, CBP, and custom brokers
Assigns classifications, researches CBP rulings and Explanatory Notes
Identifies and addresses all Government Agency regulation requirements for imported merchandise (ie. FDA/FCC/EPA/ETC)
Updates and maintains American Airlines Customs Manuals as needed
Performs pre and post entry audits and makes corrections when required
File Post Summary Correction as needed
Handles Post Entry Amendment program
Responds to inquiries from CBP and Other Government Agencies
Work with both domestic and international Customs Brokers to ensure shipments cleared timely
Responds to inquiries from Customs Brokers and resolve problems with import shipments
Prepares Binding Ruling requests for submission to CBP
Coordinates internal departmental audits to ensure compliance with all corporate policies currently in place
Ensures all Importer Security Filings (ISF) for inbound ocean freight are submitted by the customs broker accurately and timely
Educates and trains internal stakeholders on import/export requirements

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree or equivalent experience
3-5 years of related experience

Preferred Qualifications- Education & Prior Job Experience

4 years trade compliance experience in working with the U.S. Haromized Tariff Schedule
Extensive knowledge of import and export requirements in accordance to 15 CFR and 19 CFR
Schedule B and ECCN classification experience
Development of Standard Operating Procedures
Knowledge of Automated Export System (AES) requirements – Declaration of export information
Experience in supply chain, logistics, hazardous materials, in-flight products or aviation maintenance
Extensive classification experience with the use of the General Rules of Interpretation (GRI) and Harmonized tariff schedule, CBP rulings and explanatory notes to determine HTS numbers

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, Access, Outlook, etc.
United States Customs Brokers License
SNAP-R
Knowledge of ISA, C-TPAT, ACE, Civil Aircraft, duty drawback, NAFTA and other special programs
Excellent analytical and problem solving skills, follow-up and follow-through skills
Knowledge of SABRE, SCEPTRE, DECS, IMS, AAPICS, SAP and IPayables
Abililty to be a self starter with a high sense of urgency, strong organizational skills and ability to manage a high volume of work
Strong work ethic and highest level of integrity

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Sr Manager, Technology Product Management (Dallas, TX, US)

Intro

Why you'll love this job

This role is part of the Next-Gen Operations Platform and Business team within the Integrated Operations Center division.
The Next-Gen Operations initiative is a multi-year transformation program focused on modernizing the Flight Operations System, decommissioning legacy platforms, and enabling future-ready capabilities across Crew and Operations. The program includes multiple concurrent workstreams designed to improve operational efficiency, agility, and resilience.
As a Sr Manager, Technology Product Management, you will serve as a business owner for the Flight Operations System modernization initiative. You’ll lead requirements scoping, define the future-state vision, reimagine business processes, contribute to organizational change and translate operational needs into actionable deliverables. In close partnership with product and technology teams, you’ll guide and support the successful execution of a complex, multi-phase transformation.

What you'll do

Oversees product life cycle of all products under his/her purview, from ideation to release
Oversees customer journey/lifecycle/experience across products
Aids in program initiative prioritization that overlaps or has dependencies across product teams
Identifies and manages technical dependencies across a group of products
Leads, mentors and coaches direct reports enabling further career growth and success
Influences stakeholders on priorities, OKRs and overall Product Group Strategy aligning to portfolio goals
Communicates regularly with various departments on OKRs, desired metrics, and areas requiring leadership’s attention
Defines the team’s product objectives and key results in support of the Product Strategy
Conducts competitive and market analysis, identifying trends and highlighting competitive differentiators
Utilizes technical knowledge such as AI, A/B testing, product architecture, continuous deployment process, DevOps practices, data models and analytics, querying languages, tools supporting automation/metrics and other technologies in support of the products/services owned
Uses data to define baselines, measures outcomes, and shares insights
Proposes resolutions to customer problems, needs, challenges, and opportunities for the product
Anticipates and clears obstacles for product delivery within the group of owned products
Presents the thought process on product group strategy, roadmap items, OKRs and planned releases to leaders and peers
Influences and collaborates with stakeholders, peers, and other product leaders to deliver solutions that achieve the portfolio’s vision and goals
Collaborates with various internal team members such as UX, Technology, Finance, Vendors, Risk, Compliance, Security, etc.
Practices agility in discovering and delivering value continuously

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in related field plus 7 years of applicable experience
Experience working in a product model that promotes better customer experience
Experience leading a team

Preferred Qualifications- Education & Prior Job Experience

Master’s degree in related field with 7+ years of experience in Product Delivery
Experience determining Product Market fit and defining a Go-to-Market strategy
Experience with Agile Product Management tools

Skills, Licenses & Certifications

Relevant certifications in Product Management/Product Delivery field.
Strong knowledge/expertise of product domain including the business model, constraints, regulations, user experiences, etc.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Technology Product Management (Dallas, TX, US)

Intro

Why you'll love this job

This role is part of the Next-Gen Operations Platform and Business team within the Integrated Operations Center division.
The Next-Gen Operations initiative is a multi-year transformation program focused on modernizing the Flight Operations System, decommissioning legacy platforms, and enabling future-ready capabilities across Crew and Operations. The program includes multiple concurrent workstreams designed to improve operational efficiency, agility, and resilience.
As Manager, Technology Product Management supporting the Flight Operations System modernization effort, you will play a hands-on role in translating business needs into executable work. You’ll collaborate with stakeholders, engineers, and testers to ensure timely, high-quality delivery. In partnership with product and technology team members, you’ll contribute to software evaluation and selection, support business process reimagination, and help bring the future-state vision to life through day-to-day execution.
On a daily basis, you’ll manage the product backlog, write and refine user stories, and collaborate with cross-functional teams to deliver features. You’ll also support software evaluation, contribute to redesigning legacy processes, and help implement new capabilities that enable the transformation of Flight Operations systems.

What you'll do

Lead, mentor and coach Product Owners (direct reports) enabling further growth and success
Influences stakeholders on the Product Strategy aligned to the Product Group (our portfolio)
Utilizes technical knowledge such as A/B testing, product architecture, continuous deployment process, DevOps practices, data models and analytics, querying languages, tools supporting automation/metrics and other technologies in support of the products/services owned
Uses data to define baselines, measures outcomes, share insights, order backlog items
Understands and supports resolutions to customer problems, needs, challenges, and opportunities for the product
Determines product objectives and key results that align to Product Strategy
Presents the thought process on product strategy, roadmap items, OKRs and planned releases to leaders and peers
Communicates regularly on OKRs, desired metrics, and areas requiring leadership’s attention
Influences and collaborates with stakeholders, peers, and other product leaders to deliver solutions that achieve the portfolio’s vision and goals
Collaborates with various internal team members such as UX, Technology, Vendors, Risk, Compliance, Security, etc.
Practices agility in discovering and delivering value continuously

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in related field and 5 years of applicable experience or 7 years of equivalent Product Management/Delivery work experience
Experience working in a product model that promotes better customer experience

Preferred Qualifications- Education & Prior Job Experience

Master’s degree in related field with 5+ years of experience in Product Delivery
Experience determining Product Market fit and defining a Go-to-Market strategy
Demonstrated familiarity with Agile Product Management tools

Skills, Licenses & Certifications

Relevant certifications in Product Management/Product Delivery field
Strong knowledge/expertise of product domain including the business model, constraints, regulations, user experiences, etc.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Project Manager/Sr Project Manager, Integrated Operations (Dallas, TX, US)

Intro

Why you'll love this job

This role is part of the Next-Gen Operations Platform and Business team within the Integrated Operations Center division.As the Project Manager, you will coordinate delivery activities and ensure alignment with overall program governance. You’ll track milestones, manage risks and dependencies, support escalations, and collaborate with the Governance workstream to produce reporting and leadership content. This role is critical to ensuring a smooth and structured transition as legacy systems are retired.

What you'll do

Manages project activities, conducts reviews, manages risk mitigation, issues, changes control processes, and communicates status to senior executives within the development and business partner organizations
Provides project teams with expertise, direction, motivation, and encouragement
Manages project team composed of: local and remote teams/resources and external vendors, demonstrate flexibility and adaptability to changes in roles and responsibilities

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's Degree
3+ year experience in project management

Preferred Qualifications- Education & Prior Job Experience

3+ years aviation related project experience
Certified PMP
Green Belt in Six Sigma

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Broad knowledge of aviation planning and technical issues
Hands-on problem solver
Ability to lead team members and key stakeholders of the project
Ability to manage through influence, but without direct management authority
Ability to use capabilities to influence customers and stakeholders and properly manage divergent expectations

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Developer, Inflight Training Development (Dallas, TX, US)

Intro

Why you'll love this job

Responsible for designing and developing training programs using Instructional Systems Design principles in support of the Flight Service training program.
This role is a part of our Flight Service team within the Customer Experience group.

What you'll do

Researches, creates, and implements training programs for American Airlines flight attendant training
Utilizes the ADDIE (Analyze, Design, Develop, Implement and Evaluate) Model when designing and developing curriculum materials
Delivers training products within established project deadlines
Meets with various internal departments to ensure training is inclusive of corporate initiatives, customerinsights, and vision of American Airlines
Incorporates full range of media into training programs, including video simulations, electronic manuals andguides
Continuously monitors training content for quality assurance by observing classes and seeking input from instructors, class managers and students
Coordinates with Policies & Procedures, Safety Management, and Training Operations to ensure programsare aligned with relative policy changes

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent experience/training
3+ years of relevant experience

Preferred Qualifications- Education & Prior Job Experience

Airline operational experience to comprehend cabin crew and Flight Service terminology and procedures
Background in adult learning, training development, technical writing and graphics editing

Skills, Licenses & Certifications

Knowledge of training development software such as MS Powerpoint
Self-motivated and capable of performing tasks in a timely manner with minimum supervision
Ability to produce a quality, error-free product while meeting aggressive project timelines
Aptitude for task analysis, reasoning, fact-finding, and problem solving
Ability to concurrently handle multiple responsibilities and projects
Excellent interpersonal skills with experience in team processes

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Staff Assistant I, Airport Station (Atlanta, GA, US)

Intro

Why you'll love this job

This job is a member of the Airport Stations Team within the Customer Experience Division.
Responsible for performing a wide variety of office duties including: coordinating meeting arrangements, typing, filing, ensuring telephone coverage, greeting and directing customers, handling mail, ordering and distributing office supplies, reconciling P-card spending, tracking anniversaries/birthdays, and arranging travel and hotel accommodations.

What you'll do

Provides assistance with preparation of management presentations and special projects as required
Administers, reviews, and monitors all local invoices through InvoiceWorks and disseminate as necessary
Troubleshoots and escalates office technology issues, including telephone and copier machines
Tracks and ensures employees complete onboarding duties, including appropriate system access, assignment of lockers, mailboxes, uniforms, badges, fingerprinting, training, etc.Assists in station event planning, coordination, and execution (i.e. Do Crew, luncheons, holiday meals, recognition events)
Handles payroll processing in Workbrain for management and support staff
Processes bereavement letters and coordinates local communications and response
Manages employee parking, including permitting and assignments, as required
Assists with timekeeping functions, data entry, data verification, reconciliations and filing
Maintains employee files, as necessary
Maintains Station meeting plans, including monthly emergency response
Accesses and manages various periodic reports, including performance, audit, expense, employee engagement and recognition, etc.
Updates required manualsFiles and maintains all security related items
Acts as backup for various payroll functions
Manages records for OSHA, safety, etc. (301's, weekly and annual)Assists with budget preparation and reconciliation, including monthly closeout of landing fees
Supports auditing activities as required
Tracks and verifies incentive funds earned
Liaises with CRE/Facilities and vendors to track local projects, as needed
Leads/directs work with other support staff, as needed
Performs other duties as required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED
Previous office/clerical experience

Preferred Qualifications- Education & Prior Job Experience

Aviation Experience

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Knowledge of policies, procedures, and corporate structure
Ability to prioritize work, be detail oriented and meet deadlines
Ability to perform in a fast paced environment and handle multiple tasks simultaneously
Ability to be self-motivated with strong organizational skills
Ability to grasp concepts and functionality of specific software and programs

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Manager, Airport Customer Care (Philadelphia, PA, US)

Intro

Why you'll love this job

This job is a member of the Hubs and Gateways Team, within the Customer Experience Division.
Responsible for managing, developing, and coordinating all customer related activities ensuring the highest level of customer satisfaction and experience.

What you'll do

Oversees day to day customer service operations including oversight of the ticket counter and gate activity in multiple facilities
Directly leads and supports a large group of Customer Service Managers/ Customer Service Coordinators
Ensures efficient use of resources to achieve operational performance targets
Enforces all company and departmental procedures including safety and security
Reviews staffing requirements and bid schedules for all employees
Communicates procedural changes to Customer Service Managers and frontline employees ensuring compliance
Monitors and analyzes trends to achieve on time performance
Mentors and develops employees
Identifies areas which require improvement
Develops and implements processes to achieve improved efficiency and productivity
Enhances vendor relations and ensures contractual obligations are performed
Ensures all internal audit requirements are in compliance
Develops an annual expense plan and monitors the budget
Assists with interviews and selection of Customer Service Managers/Customer Service Coordinators
Ability to work rotating shifts including nights, weekends and holidays
Complete other duties as required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s Degree in Business Management or relevant field or equivalent experience/training
3 years’ work experience in Airline Customer Service supervisory

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Excellent analytical skills and proficient use of PC related software
Strong leadership and organizational skills
Ability to multi-task and handle shifting priorities within a fast-paced, dynamic work environment and can tolerate high stress situations
Ability to effectively delegate work assignments and manage large groups of employees

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Manager, AAdvantage Business Delivery (Dallas, TX, US)

Intro

Why you'll love this job

The Manager, AAdvantage Business Delivery is part of the Commercial Division. This role will ensure seamless integration, performance, and evolution of the platform by coordinating efforts between IT, external technology providers, and internal digital teams.

What you'll do

•   Lead end-to-end ownership of the AAdvantage Business technology platform, ensuring it delivers on performance, scalability, and strategic business objectives
•   Drive cross-functional collaboration with IT, external vendors, and digital teams to deliver a seamless, high-impact user experience aligned with evolving business needs
•   Oversee platform enhancements, system integrations, and product roadmap execution to ensure continuous innovation and operational excellence
•   Serve as the key liaison between technical teams and business stakeholders, translating business requirements into actionable technology solutions with clear timelines and outcomes
•   Proactively manage technical issue resolution, maintaining high platform availability, reliability, and user satisfaction
•   Leverage data and performance analytics to evaluate platform effectiveness, inform decision-making, and drive ongoing optimization and innovation

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 5+ years of experience in IT project management, software development, or a related field.

Preferred Qualifications- Education & Prior Job Experience

•   Master's degree in Computer Science, Information Technology, or related field.
•   Experience with agile development methodologies and version control systems.
•   Knowledge of cloud-based technologies, such as AWS or Azure.
•   Experience with data analytics and business intelligence tools.

Skills, Licenses & Certifications

•   Strong technical expertise in software development, data analytics, and IT infrastructure.
•   Excellent communication, collaboration, and project management skills.
•   Agile development methodologies and version control systems.
•   Cloud-based technologies, such as AWS or Azure.
•   Data analytics and business intelligence tools.
•   ITIL Foundation Certification or equivalent.
•   PMP or equivalent project management certification.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Supervisor, Aircraft Line Maintenance Hub (Dallas, TX, US)

Intro

Why you'll love this job

This job is a member of the Line Maintenance Team within the Integrated Operations Division.
Responsible for overseeing aircraft maintenance technicians in the repair and return to service of American Airlines’ aircraft. Supervisors are front line leaders of people in the safe, compliant and timely return to service our aircraft. They do this by effectively managing the workload, resources, and work relationships of both internal customers & support groups and external regulatory authorities & vendors.

What you'll do

Guides and directs terminal and/or hangar aircraft maintenance through crew chiefs and leads
Oversees the implementation of the organization's plans, processes, policies, and procedures
Ensures crews are efficiently utilized to accomplish the operation’s workload
Meets company objectives in accordance with company policies and procedures
Responsible for timely and comprehensive communication flow to the workforce
Maintains effective work relationships with airport management, FAA, TSA, other government agencies, suppliers, and similar groups
Collaborates with other supervisors to accomplish directives and objectives
Identifies and takings steps to correct unsatisfactory results
Identifies training and development needs of AMTs within span of control
Provides effective feedback for crew chief and lead coaching/development
Effectively works with union leadership and workforce

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
3 to 4 years of aircraft maintenance experience
FAA Airframe & Powerplant Certificate
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

Associates or Bachelor’s degree in business or technical field or equivalent work experience
2 years of a successful track record of management in maintenance and/or production environments
3 years hands-on experience in the repair or manufacture of large transport category aircraft

Skills, Licenses & Certifications

Knowledge of functional area
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to supervise management, non-management and contract labor work groups
Ability to concurrently handle multiple responsibilities
Strong interpersonal and PC skills
Ability to concurrently supervise multiple areas of responsibility

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Specialist, Workforce Administration (Charlotte, NC, US)

Intro

Why you'll love this job

This job is a member of the Workforce Administration Team within the Technical Operations Division.
Responsible for conducting conversations regarding lost time irregularities with employees, including Injury-on-Duty (ID), Family Leave (FMLA), and all other lost time issues, with a focus on supporting and facilitating the return of employees to work.

What you'll do

Administers all Company policies, including the Attendance Control Policy (ACP), and collective bargaining agreements for represented employees, providing coaching and counseling regarding lost time irregularities, including Injury-on-Duty (ID), Family Leave (FMLA), and all other lost time issues.
Administers all Company, local, state, and federal time away from work laws.
Provides guidance on time and attendance (Attendance and Performance System, WorkBrain, Employee Central) and payroll issues for respective employees, as well as processes and policies at the station and region level, ensuring consistency across the system for processes and procedures.
Analyzes and reports on station/region lost time and Injury-on-Duty results to identify potential issues and develop action plans to mitigate upward trends.
Establish a line of communication with the company’s leadership as needed, ensuring absolute transparency regarding attendance strategies and decisions, as well as keeping them advised of overall lost time statistics and trends.
Engages in the "Working Together" concept to partner with station and union leadership, labor, legal, HR and others.
When applicable, will be required to work rotating shifts, nights and weekends
Approximately 50% travel required
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field, or PHR Certification or equivalent experience
2 years HR-related experience

Preferred Qualifications- Education & Prior Job Experience

3 years of leadership experience
Experience working effectively under pressure, manage multiple priorities and shift priorities as required

Skills, Licenses & Certifications

Knowledge of AA policies, procedures, agreements, and functions
Knowledge of the applicable workforce collective bargaining agreements
Effective verbal and written communication skills, with ability to effectively interact with team members at all levels within the company
Self-motivated and sincere individuals. who can see the importance and impact of their work on the organization’s performance and well-being at large and therefore understand and ensure proper compliance.
Ability to manage, non-management and contract labor work groups
Advanced knowledge of Microsoft office to include Excel, Word, Outlook, etc.
Must be able to pass FAA criminal background checks to qualify for unescorted access privileges

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Analyst/Sr Analyst, Executive and Compensation Operations (Dallas, TX, US)

Intro

Why you'll love this job

The Analyst/Senior Analyst, Executive Compensation Operations is part of the Global Compensation, Mobility, and People Support team within the People Division. This role is responsible for supporting the operational execution of executive compensation programs, with a focus on severance administration, reporting, compliance, and vendor coordination. The position plays a key role in ensuring accurate and timely processing of compensation-related activities, including financial services reimbursements, and supports the development and implementation of compensation policies and procedures.

What you'll do

Administer severance packages, including calculations, documentation, and communication with impacted team members
Prepare and analyze reports on executive compensation, providing insights and recommendations to senior management
Ensure all executive compensation activities comply with legal and regulatory requirements
Coordinate with internal departments such as People, Finance, and Legal to ensure seamless execution of compensation operations
Liaise with external vendors to manage compensation-related services and ensure service level agreements are met
Maintain accurate records and documentation for all compensation-related activities
Assist in the development and implementation of compensation policies and procedures
Provide support during audits and reviews of executive compensation programs
Administer the reimbursement process for financial services, ensuring all executive claims are processed efficiently, accurately, and approved in a timely manner
Other ad hoc duties as assigned

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Accounting, Finance, or related field
3+ years of experience in accounting, finance, or benefits administration
Strong knowledge of accounting principles and practices
Proficient in Microsoft Office, particularly Excel

Preferred Qualifications- Education & Prior Job Experience

5+ years of experience in executive compensation and benefits administration
Experience with SERP or other executive retirement plans
Knowledge of ERISA and other relevant regulations
Certification in compensation, accounting, or benefits administration (e.g., CCP, CPA, CEBS)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Sr Product Owner, Technology Products (Dallas, TX, US)

Intro

Why you'll love this job

This job is part of the Inflight Innovation and Delivery Team, supporting flight attendants and Inflight management, specifically related to catering software, reporting tools, and third-party software contracts.

What you'll do

Contributes to the cocreation of Product Vision and Product Strategy tied to Portfolio goals
Utilizes technical knowledge such as A/B testing, product architecture, continuous deployment process, DevOps practices, data models and analytics, querying languages, tools supporting automation/metrics and other technologies in support of the products/services owned
Communicates regularly on OKRs, product roadmap, planned development, upcoming releases, and areas requiring leadership’s attention
Coordinates with other Product team members to manage product dependencies and increments of value
Performs continuous product discovery and offers valuable solutions that align to Product OKRs
Understands the budgetary implications, related organizational constraints in factoring areas of focus
Uses data to define baselines, measure outcomes, share insights, order backlog items, etc.
Conducts competitive benchmarking, presents new technologies/solutions, identifies unmet/underserved need
Defines and maintains a healthy backlog, operating consistently in adopting organizational standards and presents the backlog items with squads and external team members
Seeks input from product, process and technology areas and balances time-sensitive improvements needed for maintaining both technical and product health
Collaborates with various internal team members (i.e. UX, Technology, Vendors, Risk, Compliance, Security
Influences leaders, squads and peers on product strategy, roadmap items, OKRs and upcoming releases
Practices agility in discovering and delivering value continuously

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in related field plus 3 years of experience in Product Management/ Delivery (ex: product analyst, user researcher, product owner, etc.) or 5 years of relevant work experience

Preferred Qualifications- Education & Prior Job Experience

Experience determining Product Market fit and defining a Go-to-Market strategy
Demonstrate familiarity with Agile Product Management tools

Skills, Licenses & Certifications

Relevant certifications in Product Management/Product Delivery field
Has strong knowledge/expertise of product domain including the business model, constraints, regulations, user experiences, etc.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Aircraft Base Maintenance (Tulsa, OK, US)

Intro

Why you'll love this job

This job is a member of the Base Maintenance Team within the Integrated Operations Division.
Responsible for supervising a team of Crew Chiefs and mechanics as a key member of the dynamic and fast-paced American Airlines Maintenance organization.

What you'll do

Leads by example, coaches our team members to success and builds trustworthy relationships
Manages the daily Production requirements through subordinates
Ensures team members are following procedures in order to ensure maximum efficiency, compliance and safety
Leads staff to ensure team member's skills are utilized to the highest degree possible; leads coordination with Maintenance Training to ensure on-going enhancement of staff and skill set
Conducts regular meetings with Business Reviews and Boardwalks to ensure best possible communication, identification, and resolution of action items
Monitors the coordination of maintenance manpower requirements overtime and consistency with program scheduling and priorities
Maintains effective communication between Maintenance, Engineering, Facilities Maintenance and other Supply Chain groups
Ensures team members know, understand and are engaged in achieving critical Metrics and key performance indicators
Executes manpower deployment and shift production requirements

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School Diploma or GED equivalency
3 years of aircraft maintenance experience
FAA Airframe & Powerplant Certificate
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

1 year leadership experience supervising production operation in an area related to heavy/shop maintenance
Experience supervising and/or leading workgroups

Skills, Licenses & Certifications

A&P License
Strong working knowledge of the GPM and SPPM
Understanding of Airline/Technical operations
Knowledge of audit requirements
Knowledge of labor reporting and crew utilization
Strong interpersonal and PC skills
Ability to concurrently manage multiple areas of responsibility.
Excellent analytical, organization and planning skills
Must pass a background reference check and criminal fingerprint check
Ability to work effectively with all levels of team members

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Supervisor, Payroll Operations (Phoenix, AZ, US)

Intro

Why you'll love this job

This job is a member of the Payroll Tax Team within the Finance Division responsible for Payroll Tax reporting.

What you'll do

Provide leadership, motivation, and development for employees.
Lead and supervise payroll tax staff to ensure accurate and timely payroll tax withholding, reporting and processing.
Provide documentation and support for internal and external audits, ensuring compliance with regulatory requirements.
Analyze business processes, making changes as necessary to increase efficiencies, while maintaining compliance with SOX (Sarbanes-Oxley) processing requirements.
Maintain a strong understanding of payroll tax laws and ensure accurate reporting and compliance.
Create and maintain up-to-date documentation of payroll procedures and workflows.
Provide communication to all levels of management as required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

5 years of Payroll Tax or Accounting
Experience with a large payroll system (e.g. SAP)

Preferred Qualifications- Education & Prior Job Experience

Bachelor's Degree in Accounting, Finance or related field or equivalent experience/training
3 years of supervisory experience in a business environment

Skills, Licenses & Certifications

Ability to demonstrate excellent analytical and organizational skills
Ability to work independently and effectively prioritize projects with conflicting deadlines
Ability to be flexible and capable of adapting to constant change
Must work well under tight deadlines and high stress situations
Ability to think critically, analyze problems, and develop creative solutions
Ability to demonstrate strong attention to detail and well-organized
Strong PC skills, including Microsoft Excel
Ability to demonstrate an absolute commitment to customer service

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Manager, IT Engineering (Dallas, TX, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.

What you'll do

Exhibits strong business and leadership skills, deep technology perspective to guide solutions, and strong communication skills to coordinate with Engineers to ensure they understand business needs and objectives, as well as technical requirements of products
Collaborates with Business and IT leadership to execute and communicate organization’s technical vision, mission, and work priorities, and drives progress towards roadmaps and ensures efficient technical product management and effective communication with stakeholders
Creates environment for delivery teams to be self-governing organizations who are accountable for their own performance and delivery commitments and measured accordingly
Removes roadblocks, cultivates relationships, and effectively communicates across IT and at various levels of leadership
Removes squad impediments and emphasizes cross-functional collaboration between roles
Provide input on technology decisions, people management, and product features across all stages of product lifecycle
Establish open lines of communication between engineering squads and IT leadership, and support clear adherence to business requirements
Facilitate and monitor clear Engineer check-ins, sprint deliverables, and open communication toward squads and stakeholders
Drives forward increased technical upskilling across organization with education, programs, and metrics
Manage Engineer staffing strategy to ensure alignment to Scrum and Agile principles and work closely with Scrum Lead
Promote use of industry leading technology trends and continuously assess AA IT needs and areas for improvement
Manages and leads adoption and migration of new and emerging technologies
Leads, develops, and mentors a high performing engineering team of individuals with a diverse range of technical skills and experiences
Exhibits a desire for continuous learning and sharing of new knowledge within the organization
Responsible for the hiring and managing of squad members, including staffing and performance reviews as well
Responsible for budget management and forecasting
Manages production issues and off-hours support, communication, and coordination, as needed
Works extended hours occasionally, based on the needs of the project and the operation

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Technology, Computer Science, Information Systems,  or related technical discipline, or equivalent experience/training
5 years of experience participating in delivery of solutions using ITIL / Agile / XP, or similar methodologies
3 years of experience leading product teams
Knowledge in Windows Server
Knowledge in Linux Server
Knowledge in Synthetic Monitoring
Knowledge in VMware
Knowledge in Active Directory
Knowledge in PowerShell
Knowledge in Networking
Knowledge in SD-WAN
Knowledge in SQL / MySQL

Preferred Qualifications- Education & Prior Job Experience

Airline industry experience, including engineering/business processes and supporting technology
Technical Lead experience preferred
Airline experience preferred
E-Enabled (Connected) Aircraft technologies experience preferred
Aircraft Network Security experience preferred
Aircraft data management experience preferred

Skills, Licenses & Certifications

Proven track record in leading Engineering initiatives that generate substantial value; well organized, able to multi-task, able to prioritize with minimal direction
Strong technical leadership, and extensive experience in Agile methodology-style leadership environment
Excellent communication skills to present to executive management often and emphasize the important intersection of business and technology
Proven ability to handle multiple products/work streams and demands efficiently
Experience in leading a team of individuals with various levels of skills and experience in potentially high stress and challenging situations
Demonstrated initiative, flexibility, and ability to adapt to changing priorities and work environment
Leads, influences, and upholds technology standards to ensure resiliency goals are met and continuously improved upon
Basic financial skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Principal Solution Architect, IT Software (Dallas, TX, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
The Software domain refers to the area within Information Technology that focuses on the development, deployment, management, and maintenance of software applications that support business processes and user needs. This includes development, application lifecycle management, requirement analysis, QA, security & compliance, and maintaining the applications and infrastructure.

What you'll do

Writes, tests, and documents technical work products (e.g., code, scripts, processes) according to organizational standards and practices
Delivers high quality work and coaches team members on technical craftsmanship
Conducts root cause analysis to identify systemic problems and defines and leads execution of action items to address
Designs thoughtfully integrated systems that model organizational best practices, allowing disparate teams across product domains to deliver value with speed, scale, and reliability
Oversees the management of technical debt in existing systems and drives opportunities to eliminate within ongoing implementations
Consistently anticipates scaling, latency, and durability challenges and guides teams in implementation of mitigating strategies
Partners with the security organization to incorporate security conscious practices early in the lifecycle of new systems
Thoughtfully evaluates technical risks and guides toward practical prevention strategies
Consistently works across teams to break down silos and resolve problems collaboratively
Builds and maintains strong relationships with engineering and product leaders as well as key vendors across span of influence to capitalize on synergies within related organizations
Clearly translates technical strategy into implementable componentry within the context of the relevant business area
Maintains a focus on removing the duplication of effort across teams and proactively identifies opportunities for reuse within their span of influence
Mentors individuals on teams across their span of influence
Ensures teams across their span of influence are directionally aligned on the engineering strategy of their product domain and leads cross-team efforts that advance and influence organizational strategy

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
8+ years of experience designing, developing, and implementing large-scale solutions in production environments

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
Airline Industry experience

Skills, Licenses & Certifications

Proficiency with the following technologies:
- Programming Languages: Java, Python, C#, Javascript/Typescript
- Frameworks: Spring/SpringBoot, FastAPI
- Front End Technologies: Angular/React
- Deployment Technologies: Kubernetes, Docker
- Source Control: GitHub, Azure DevOps
- CICD: GitHub Actions, Azure DevOps
- Data management: PostgreSQL, MongoDB, Redis
- Integration/APIs Technologies: Kafka, REST, GraphQL
- Cloud Providers such as Azure and AWS

Ability to optimize solutions for performance, resiliency and reliability while maintaining an eye toward simplicity
Ability to concisely convey ideas verbally, in writing, in code, and in diagrams
Ability to optimize system designs spanning multiple teams to allow small, safe, incremental releases
Ability to work through others by cooperatively sharing responsibilities
Ability to combines deep knowledge of a product domain with awareness of advancing technology to introduce solutions that propel the technical capability of the organization forward.
Proficiency in object-oriented design techniques and principles
Proficiency in Agile methodologies, such as SCRUM
Proficiency in DevOps Toolchain methodologies, including Continuous Integration and
Continuous Deployment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, IT Engineering (Dallas, TX, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.

What you'll do

Exhibits strong business and leadership skills, deep technology perspective to guide solutions, and strong communication skills to coordinate with Engineers to ensure they understand business needs and objectives, as well as technical requirements of products
Collaborates with Business and IT leadership to execute and communicate organization’s technical vision, mission, and work priorities, and drives progress towards roadmaps and ensures efficient technical product management and effective communication with stakeholders
Creates environment for delivery teams to be self-governing organizations who are accountable for their own performance and delivery commitments and measured accordingly
Removes roadblocks, cultivates relationships, and effectively communicates across IT and at various levels of leadership
Removes squad impediments and emphasizes cross-functional collaboration between roles
Provide input on technology decisions, people management, and product features across all stages of product lifecycle
Establish open lines of communication between engineering squads and IT leadership, and support clear adherence to business requirements
Facilitate and monitor clear Engineer check-ins, sprint deliverables, and open communication toward squads and stakeholders
Drives forward increased technical upskilling across organization with education, programs, and metrics
Manage Engineer staffing strategy to ensure alignment to Scrum and Agile principles and work closely with Scrum Lead
Promote use of industry leading technology trends and continuously assess AA IT needs and areas for improvement
Manages and leads adoption and migration of new and emerging technologies
Leads, develops, and mentors a high performing engineering team of individuals with a diverse range of technical skills and experiences
Exhibits a desire for continuous learning and sharing of new knowledge within the organization
Responsible for the hiring and managing of squad members, including staffing and performance reviews as well
Responsible for budget management and forecasting
Manages production issues and off-hours support, communication, and coordination, as needed
Works extended hours occasionally, based on the needs of the project and the operation

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Technology, Computer Science, Information Systems,  or related technical discipline, or equivalent experience/training
5 years of experience participating in delivery of solutions using ITIL / Agile / XP, or similar methodologies
3 years of experience leading product teams

Preferred Qualifications- Education & Prior Job Experience

Airline industry experience, including engineering / business processes and supporting technology

Skills, Licenses & Certifications

Proven track record in leading Engineering initiatives that generate substantial value; well organized, able to multi-task, able to prioritize with minimal direction
Strong technical leadership, and extensive experience in Agile methodology-style leadership environment
Excellent communication skills to present to executive management often and emphasize the important intersection of business and technology
Proven ability to handle multiple products/work streams and demands efficiently
Experience in leading a team of individuals with various levels of skills and experience in potentially high stress and challenging situations
Demonstrated initiative, flexibility, and ability to adapt to changing priorities and work environment
Leads, influences, and upholds technology standards to ensure resiliency goals are met and continuously improved upon
Basic financial skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Ramp Service Agent Part Time (New Orleans, LA, US)

Intro

Why you'll love this job

Fleet Service Clerks perform the handling of items on and off aircraft, carts, containers, and trucks; transporting items between terminals and aircraft; receiving, delivering, weighing and documenting of cargo in a cargo specific facility (warehouse) or a loading dock area.
The terms and conditions of this position are covered by the Transport Workers Union (TWU) Collective Bargaining Agreement. Starting pay is $20.03 per hour.

What you'll do

These are the essential functions of the job

Move baggage and cargo of various weights to and from aircraft
Drive and operate belt loaders
Service aircraft at gates with ground power and air conditioning
Tow and pushback aircraft from gates
Service aircraft lavatories and water ports
Clean interior of aircraft when needed
Position beverage and luggage carts around the ramp area
Works outdoors in various weather conditions
Work shifts that include irregular and/or extended hours, weekends and holidays.

Click here to see what it takes to be part of the Fleet team, and click here to see what a day in the life of a Fleet Service Agent looks like!

What you'll do (cont.)

General

Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Perform all functions in accordance with safety procedures and policies
Wear uniforms as required by company policy
Wear all personal protective equipment (PPE) in accordance with rules and regulations
Work outdoors with exposure to extreme weather/elements, engine noise, and noxious fumes

Depending on your airport size, you may also do the following:

De-ice aircraft by directing a chemical/water stream at aircraft surfaces
Perform catering service

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

High school diploma or GED or international equivalent
Must be 18 years of age or older
Lift, load, unload, and transport bags and cargo to/from aircraft's, bag carts, and conveyor belts
Must have knowledge of and ability to use basic computer skills
People-oriented and highly motivated, with a positive and cooperative attitude
Good communication skills
Applicable valid driver’s license as required by local authorities
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Ability to obtain jet bridge certification
Must have the ability to pass the US Postal Service background check

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Sr Manager, AAdvantage Membership Strategy (Dallas, TX, US)

Intro

Why you'll love this job

This job is a leadership position on the AAdvantage® Loyalty team.
AAdvantage® is the world’s best and most rewarding airline loyalty program, proving time and again that life is better as an AAdvantage® member.
As a Sr. Manager, you will be responsible for managing a team of analysts who design the AAdvantage® experience, including status, benefits, and engagement activities using customer and analytical data.
The customer is at the heart of everything we do at American, and the AAdvantage® program is uniquely positioned to influence customer preference for and lifelong loyalty to American Airlines.

What you'll do

Define the strategy that makes the AAdvantage® program rewarding for members, including direct and indirect design of the core program, enrollments, status levels, benefits, rewards, promotions, mileage accrual, and redemptions.
Promote and champion a customer-centric view across the company through the lens of the AAdvantage® program to drive customer loyalty and preference for American Airlines.
Lead data-driven initiatives that provide an industry-leading loyalty program that engages and stretches members into deeper relationships with American Airlines.
Collaborate with groups across the company, including Cobrand, Global Engagement, Analytics, Customer Experience, Revenue Management, IT and Delivery, Sales, Legal, and operational teams to ensure the AAdvantage® program is communicated appropriately to customers and team members across all touchpoints.
Partner with IT, Delivery, and data teams to develop the optimal member strategy, both for the annual program and ad hoc initiatives.
Track key customer segments and KPIs to improve both long-term and short-term revenue performance of the loyalty program.
Evaluate and pursue external partnership opportunities to enhance the customer experience within the loyalty program.
Develop detailed analyses, proposals, and presentations that will be shared with and presented to senior leadership.
Represent the AAdvantage® program to internal and external stakeholders and at all levels of leadership within the company.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree or equivalent experience/training
7 years related work experience
Experience in managing a team of data analysts with advanced quantitative skills
Experience in customer strategy, customer data analysis, data-driven marketing, customer relationship management, or a similar field

Skills, Licenses & Certifications

Ability to synthesize vast amounts of seemingly disparate data and translate into actionable insights
Ability to deliver clear and concise findings to a variety of audiences, including senior management, by integrating data from different sources
Ability to work effectively with multiple groups which have differing priorities
Understanding of customer data and customer interactions specific to the airline as well as customer behavior and customer experience management practices that are applicable to all industries
Ability to coach data analysts to improve their use of customer data and analytical techniques
Excellent leadership skills
Strong commitment to delivering high quality

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Flight Simulator Engineer (Charlotte, NC, US)

Intro

Why you'll love this job

A Flight Simulator Engineer will possess practical and theoretical knowledge required in the simulated environment.
Such knowledge will include but is not limited to proficiency in analog/digital theorems and techniques at a level to include some design capabilities, system concepts on computer systems, linkage, data storage devices and peripheral equipment, proficiency in software language manipulation, skills necessary for system troubleshooting, remodeling and trainer enhancements, proficiency in hardware/software and electronics.

What you'll do

These are the essential functions of the job
This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job, absent undue hardship. Please contact Accommodations@aa.com should you wish to request an accommodation.

Flight Simulator Engineer Technical Functions

Enter all areas of a full motion simulator, including climbing and descending steep and narrow passageways, working in tight spaces, or stooping, and sometimes carrying heavy equipment or tools
Access maintenance areas using stairs or ladders
Design, fabricate, document, and install training equipment to include parts or complete pieces of equipment
Assist in the development and enhancement of trainers and systems
Install design modifications from approved simulator engineering releases and rectify obvious simulator discrepancies, as assigned
Develop and install lesson plans, as assigned
Design relevant hardware and software, as assigned
Participate in the development of new or modified equipment design specifications with vendors and other Company personnel, as assigned
Perform modifications to maintain equipment operating requirements
Implement engineering change orders and bulletins to advise flight training staff on the operation of training equipment
Perform operational checks and preventative maintenance in compliance with Company procedures and vendor requirements
Evaluate simulator flight functions
Assist in and perform Qualification Test Guide (QTG) modifications and FAA evaluations
Assist with system evaluation, testing, and programming of software in line with vendor and regulatory requirements
Maintain operating requirements and regulatory compliance of flight simulators, flight simulator sub-systems and components, flight simulator visual systems, flight simulator visual database modeling, cockpit procedure trainers, and ground school training devices used for flight training
Perform maintenance of miscellaneous audio and visual equipment when assigned
Monitor the performance of flight simulator systems
Research and evaluate vendor sources and parts required for equipment maintenance and repair
Take corrective action to prevent and/or minimize the shut down time of equipment and to maximize up time of equipment
Maintain relevant stock, manuals, and documentation systems
Instruct and train other employees concerning training equipment operations and procedures
Lead other personnel in the modification, assembly, and maintenance of flight simulator equipment
Work with flight/in-flight crews, maintenance personnel, vendors, and instructors
Generate and update technical documentation (e.g., instruction manuals, wire lists, schematic drawings, mechanical assembly drawings)
Comply with all FAA Part 60 requirements in the maintenance of simulators
Transport tools and equipment throughout work area

What you'll do (cont.)

American Airlines General Functions

Perform all functions in accordance with safety procedures and policies
Coordinate with other employees and stakeholders to accomplish work tasks
Report to position on time, as scheduled, and at assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays
Complete all required job-relevant training, including vendor training
Adhere to government (e.g., DOT, FAA, TSA, EPA, OSHA) regulations
Adhere to company policies, procedures, and performance standards
Follow instructions or receive assignments from management
Perform duties that require general safety awareness (e.g., when working in an area with moving vehicles)
Operate material handling equipment, including forklifts, cranes, etc.
Use relevant tools and test equipment to complete work
Maintain required forms, records, and equipment logs

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Minimum education of a two (2) year degree in an accredited electronics school or a related technology (computer science, mathematics, electronics, or electrical engineering) or equivalent experience required
Two years’ experience in simulator technology preferred
Must be able to work shifts, weekends, and holidays
Knowledge of mainframe, mini, and personal computers required
Knowledge of programming languages Fortran, C and C++ highly desirable
Ability to read, write, fluently speak and understand the English language

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Analyst, AACU Payments Products and Risk (Dallas, TX, US)

Intro

Why you'll love this job

This role is within the Payments & Digital Strategy team within the American Airlines Credit Union. This role provides reporting, analysis, testing, changemanagement and other support critical to the development and management of debit, credit and prepaid card portfolios, checking accounts, and other emerging payment technologies.

What you'll do

Serve as a subject matter expert over assigned product offerings, data subjects, and or data systems related to the Payments and Digital Banking function
Perform daily analysis of general ledger accounts to ensure accurate and timely funds movement; track trends month over month
Prepare routine and standard reports to support various month end, quarterly, and department accounting reporting needs
Provide monthly budget variance reports, including the posting of necessary accruals and research of fluctuating balances
Ensure consistency of each similar data element used across every report, analysis request, and business case
Assist in the preparation, presentation and explanation of the Payments and Digital Strategy organization’s annual budget
Develop logical recommendations around efficient work flows, reporting, process improvements, Policy & Procedure refinements, maintaining compliance with applicable regulations and laws, and network operating regulations
Develop and create ad-hoc reports and business cases, to effectively help leadership solve business problems
Use technology based solutions to suggest more efficient work flow processes and find proficient solutions
Communicate effectively regarding product, reporting, and data with all levels of the organization to achieve shared understanding and consensus
Process and validate invoices against available system and usage data to ensure third party billing and payments are accurate for services rendered
Provide change management coordination, and/or represents the department as a stakeholder on enterprise-level projects
Complete all other duties as assigned
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED

Preferred Qualifications- Education & Prior Job Experience

Bachelor’s degree in Accounting or Business
Previous banking or Credit Union experience
Experience in Payments, including but not limited to credit and/or debit card processing, electronic payments, emerging/faster payment networks, or other payments processing areas such as ACH/Share drafts exception processing

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Skilled in Symitar’s Epysis, Q2eBanking, Visa DPS systems, First Data and PSCU related systems
Ability to demonstrate excellent oral and written communication skills including the ability to communicate effectively with individuals at all organizational levels
Ability to demonstrate strong analytical skills with the ability to research and analyze data with little guidance
Ability to work well independently as well as in a team environment under tight deadlines and high-volume pressure with minimal supervision
Ability to be self-directed and comfortable with accepting ownership, responsibility and accountability of functional obligations
Ability to self-motivate with strong organization skills, capacity for attention to detail and high level of accuracy
Ability to effectively prioritize work and meet deadlines
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Staff Assistant, Customer Experience (Raleigh/Durham, NC, US)

Intro

Why you'll love this job

This job is a member of the Global ReservationsTeam within the Customer Experience Division.
Performs a wide variety of office duties as necessary and provides administrative support for reservations agents.

What you'll do

Coordinates training and team meetings
Handles timekeeping for reservations agents
Processes vacation change requests
Processes shift swaps among reservation agents
Manages ordering office supplies, updating manuals
Prepares weekly, monthly, quarterly and annual reports from automated data bases
Completes other administrative tasks as assigned

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School Diploma or GED equivalency or equivalent experience/training

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Ability to work with minimum supervision and meet deadlines
Must be self-motivated
Ability to handle multiple tasks at once
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Manager, Airport Customer Care (Charlotte, NC, US)

Intro

Why you'll love this job

This job is a member of the Hubs and Gateways Team, within the Customer Experience Division.
Responsible for managing, developing, and coordinating all customer related activities ensuring the highest level of customer satisfaction and experience.

What you'll do

Oversees day to day customer service operations including oversight of the ticket counter and gate activity in multiple facilities
Ensures efficient use of resources to achieve operational performance targets
Enforces all company and departmental procedures including safety and security
Reviews staffing requirements and bid schedules for all employees
Communicates procedural changes to Customer Service Managers and frontline employees ensuring compliance
Monitors and analyzes trends to achieve on time performance
Mentors and develops employees
Identifies areas which require improvement
Develops and implements processes to achieve improved efficiency and productivity
Enhances vendor relations and ensures contractual obligations are performed
Ensures all internal audit requirements are in compliance
Develops an annual expense plan and monitors the budget
Assists with interviews and selection of CSMs/Customer Service Supervisors
Ability to work rotating shifts including nights, weekends and holidays
Complete other duties as required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s Degree in Business Management or relevant field or equivalent experience/training
3 years’ work experience in Airline Customer Service supervisory

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Excellent analytical skills and proficient use of PC related software
Strong leadership and organizational skills
Ability to multi-task and handle shifting priorities within a fast-paced, dynamic work environment and can tolerate high stress situations
Ability to effectively delegate work assignments and manage large groups of employees

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Specialist/Sr Specialist, Creative and Design (Dallas, TX, US)

Intro

Why you'll love this job

In this role you will play a key role in supporting the Brand, Creative and Advertising team by designing multiple projects across various channels. You will collaborate with the team to deliver high-quality creative work that aligns with American Airlines' brand identity, ensuring consistency and innovation across all marketing and communications initiatives. This role requires a strong understanding of design principles and a passion for crafting visual solutions that resonate while adhering to best practices and leaning into innovation and trends.

What you'll do

•   Design for multiple channels: Create engaging visuals for various marketing and communication channels, including digital, organic and paid media, print, and more. Ensuring each piece aligns with brand standards, business goals and campaign objectives.
•   Creative collaboration: Collaborate with the Team Lead and cross-functional teams in brainstorming sessions to contribute fresh ideas, execute design concepts, and refine them through feedback and revisions, ensuring continuous improvement from initial ideas to final execution.
•   Brand consistency: Ensure all designs adhere to American Airlines' brand guidelines and maintain consistency in visual identity across multiple projects.
•   Support multiple projects: Manage multiple design requests simultaneously, working within timelines and budgets while delivering high-quality results that meet campaign goals and KPIs.
•   Attention to detail: Create engaging designs that showcase a solid grasp of design fundamentals, typography, color theory, and layout principles.
•   Maintain documentation: Help maintain the internal design library and project files, ensuring all creative work is properly organized and easily accessible.
•   Stay current with trends: Lead the charge on the latest design and advertising trends, tools, and technologies. Help push the limits of creativity with innovative, groundbreaking ideas that redefine the standard and drive success.
•   Assist in Presentations: Support in the preparation of design presentations, helping to communicate design concepts effectively to internal stakeholders.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in Graphic Design, Visual Arts, or related field, or equivalent experience/training
Mid-level art director or graphic designer with 3-6 years of experience in graphic design and art direction, preferably in an agency or internal creative team setting
Proficient in Adobe Creative Suite (Photoshop, Illustrator, InDesign, etc.) Knowledge of Premier Pro, After Effects and Canva is a plus
Strong portfolio showcasing a variety of design styles and mediums, with an emphasis on advertising and marketing materials
Ability to manage time and tasks effectively, ensuring all deadlines are met without sacrificing quality
Clear and concise written and verbal communication, with the ability to present design ideas and collaborate with team members and stakeholders
A keen eye for detail and accuracy in design, with a commitment to producing high-quality work
Collaborative mindset with the ability to give and receive constructive feedback, while contributing to a positive team environment

Preferred Qualifications- Education & Prior Job Experience

• Experience in digital design and working across both print and digital mediums
• Familiarity with advertising best practices, especially in the travel and hospitality industry

Skills, Licenses & Certifications

•   Bring fresh ideas to the table while maintaining brand integrity and consistency
•   Thrive in a fast-paced environment, managing multiple projects and shifting priorities
•   Approach design challenges with a solutions-oriented mindset and creative thinking
•   Always consider the customer’s perspective in design decisions to ensure the visual work resonates with the target audience

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Manager, Revenue Management Pricing and Yield Management (Dallas, TX, US)

Intro

Why you'll love this job

This job is part of the Revenue Management Team within the Revenue Division.
Responsible for leading a team to drive significant top line revenue improvements for American Airlines and in being a thought leader and active participant as a member of the RM leadership team

What you'll do

Leads a team to identify and quantify revenue opportunities through in-depth analysis of data
Creates and fosters a relentless focus on marketplace execution by assessing the competitive marketplace, identifying new revenue opportunities and leveraging available tools, processes, best practices and reporting.
Works to develop analysts to ensure a high level of job proficiency and prepare them for future roles with increasing responsibility
Develops and recommends practical revenue management solutions
Takes a strong leadership role in a wide variety of revenue initiatives, collaborating with other departments including Pricing, Yield Management, Network Planning, Sales, Finance, AAdvantage, and Marketing.
Drives and coordinates projects with other departments and presents analyses and recommendations to Senior Management

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree with significant coursework or experience in a quantitative discipline (economics, mathematics, engineering, finance, etc.), or equivalent training/experience
7 years related experience

Preferred Qualifications- Education & Prior Job Experience

Experience directly or indirectly leading teams with significant enterprise and/or top line revenue
responsibility
Demonstrated ability to solve and lead others in solving complex analytical problems
Master’s degree in business-related discipline

Skills, Licenses & Certifications

Ability to manage a team and support critical business decisions in a dynamic, fast-paced environment
Ability to tailor communication to the audience in a way that is meaningful and elicits a response that is geared towards action and, or understanding for future decisions
Ability to build collaborative relationships with and consensus amongst multiple stakeholders with varying points of view at all levels of the organization
Ability to solve and to lead others in solving complex analytical problems
Independent work ethic, inquisitive nature and history of challenging the status-quo
Ability to thrive in an unstructured role, work through ambiguous problems and be resilient in the face of
criticism and constructive feedback
Demonstrated ability to take a project from conceptualization through implementation
Ability to develop and adhere to timelines, manage projects with minimal supervision, and work well in team
environment
Ability to take action through intelligent risk taking, innovation and entrepreneurship

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Operational Excellence Leader (Miami, FL, US)

Intro

Why you'll love this job

This job is a member of the Tech Ops Process and Standards Team.
Responsible for coaching multi-discipline teams and individuals on lean six sigma principles to drive improvement across the organization.

What you'll do

Leads the development and execution of process improvements utilizing lean six sigma methodologies to drive Operational Excellence
Manages multiple projects, provide status updates on performance against plan and meet delivery target
Develops customer requirements, business processes, and key performance indicators that improve products and services
Engages in strategic efforts for the organization and contribute feedback on the methods to achieve it
Works collaboratively with operational leadership and represented work groups to develop and implement sustainable solutions
Leads cross functional teams in improvement activities that focus on Maintenance Operations, Quality Management, and Material Supply

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent experience/training
Lean Six Sigma (LSS) Black Belt certification
5 years engineering and/or technical operations experience
3 years of leadership experience
2 years of change management experience
Experience in delivering business values that resulted in cost reduction or avoidance
Experience in leading cross-functional teams

Preferred Qualifications- Education & Prior Job Experience

Bachelor's degree or higher in Engineering
LSS Master Black Belt
10 years of experience in LSS within commercial aviation
Thorough understanding of AA Policies and Procedures

Skills, Licenses & Certifications

Knowledgeable of Microsoft Office products to include, Word, Excel, Outlook, etc.
Demonstrated ability to manage major projects on schedule
Demonstrated skills in employee development
Ability to manage multiple projects at one time
Skills in stastical analysis and computer background
Excellent analytical, communication, planning, interpersonal and organizational skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Vice President, AACU Information Security and IT Operations (Dallas, TX, US)

Intro

Why you'll love this job

This job is within the American Airlines Federal Credit Union. The Vice President of Information Security and IT Operations at the Credit Union is responsible for leading the organization's IT service management, application support, and enterprise information security functions. This includes ensuring a secure, efficient, and reliable IT environment, balancing strategic leadership and hands-on operational oversight. The role will oversee enterprise security, IT service management, and application support, ensuring alignment with business objectives and regulatory requirements.

What you'll do

Information Security Leadership

Develop and execute a comprehensive enterprise information security strategy aligned with business objectives and regulatory requirements
Lead all cybersecurity policies, frameworks, and incident response initiatives
Establish and oversee security controls, compliance programs (NIST, ISO 27001, SOC 2, PCI-DSS), and audit processes
Develop security strategy, including SIEM, endpoint protection, IAM, and cloud security solutions
Act as the primary liaison for security-related audits, legal matters, and board reporting
Lead security operations, vulnerability management, threat detection, and response efforts to proactively mitigate risks

IT Operations & Service Management

Oversee Application Support, IT Helpdesk, and Service Desk operations to ensure high availability, performance, and end-user satisfaction
Implement and optimize ITIL best practices for incident, problem, change, and asset management
Enhance IT service management frameworks to ensure efficiency in ticket resolution, escalation processes, and user support
Lead application support teams to ensure system reliability, maintenance, and continuous improvement
Partner with business units to improve IT operational efficiency and innovation while maintaining cost-effectiveness
Drive digital transformation initiatives related to ITSM, automation, and operational enhancements
Manage IT vendor relationships, contracts, and procurement for security and operational technology solutions

Leadership & Strategy

Provide strong leadership to a team, fostering a culture of collaboration, accountability, and innovation
Develop and manage budgets, ensuring cost-effective solutions without compromising security or performance
Serve as an advisor to the SVP Technology on security and IT operational matters
Maintain up-to-date knowledge of industry trends, emerging threats, and best practices to continuously evolve the organization’s IT capabilities
Represent the IT operations and information security function in board meetings, executive discussions, and cross-functional committees
Participate in strategic planning and business alignment initiatives
Perform other duties as assigned

The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in information technology, Cybersecurity, Business, or a related field
10+ years of leadership experience in IT Operations and Information Security with a proven track record of success
Deep expertise in cybersecurity frameworks, regulatory compliance, and risk management
Knowledge of IT service management (ITSM) and application support
Hands-on experience with cybersecurity tools, IT operations platforms, and service desk management software
Demonstrated experience in leading cross-functional teams and managing large-scale IT initiatives

Preferred Qualifications- Education & Prior Job Experience

Master’s degree in a subject area relevant to the role
Experience implementing and administrating an information security program
Experience with financial services industry, credit union’s departments, products and systems
Technical experience to include desktop (client side), telecommunications, data center storage, virtualization, routing/switching, server, and security technologies

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Ability to demonstrate excellent oral and written communication skills & presentation skills
Ability to demonstrate superior people management, interpersonal and employee engagement skills, to include directing, coaching, counseling and motivating staff
Ability to demonstrate a proactive approach with a focus on continuous improvement, user satisfaction, and adherence to standards
Ability to communicate complex security and IT concepts to executive leadership and non-technical stakeholders
Ability to demonstrate a strong business acumen and decision making capabilities
Skilled in leading, managing, developing and motivating a team
Ability to be highly efficient, organized and motivated and have the ability to lead multiple assignments concurrently
Ability to demonstrate abstract reasoning, critical thinking and problem resolution skills
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Sr Manager, Benefits Planning and Execution (Dallas, TX, US)

Intro

Why you'll love this job

As Sr Manager, Benefits Performance and Execution, you’ll play a pivotal role on American Airline’s Benefits team within the People division. This role will lead the development of a benefits strategy that drives business success, influences senior leadership decisions, and shapes the future of employee offerings through data-driven insights and innovative solutions.

What you'll do

Offer strategic recommendations based on data insights, market trends, cost efficiency, employee utilization, and competitive analysis to guide senior leadership in long-term planning and decision-making
Serve as the subject-matter-expert on benefit plan initiatives advising leadership on the current state of benefits and proposed program enhancements, and working with internal and external partners ensuring successful project implementation outcomes
Lead cross-functional teams including internal and external stakeholders to execute business needs, complex high-risk corporate projects, and other ad hoc projects demonstrating a bias for action to deliver desired outcomes and ultimately drive a competitive advantage
Manage initiative planning, negotiations, and contracting in partnership with Finance, Legal, Procurement, and Benefits consultants.
Perform deep dive analyses of benefits data, identifying trends and tracking key performance indicators (KPIs) to inform strategic decisions and look back on effectiveness of current programs
Conduct financial analysis on benefits initiatives/programs to ensure optimal utilization and cost-effectiveness
Prepare presentations, executive summaries, and other materials to Senior Executives on a regular basis to discuss benefit plans and potential changes for multi-year annual enrollment cycles
Manage a team of benefits professionals to deliver results through effective collaboration

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in business administration, Finance, Human Resources or related field
7 years of experience in role focused on benefits administration and management
2 years of experience in a leadership role, with a focus on team management and development

Preferred Qualifications- Education & Prior Job Experience

7 years of experience in a unionized environment, with a focus on benefits administration and management
5 years of experience managing a team, with a focus on leadership development and talent management
Experience in vendor management and negotiation with healthcare providers and insurance companies
Experience working in the airline industry, with a deep understanding of the business and operational environment
Advanced degree in Business Administration, Finance, or related field
Professional certifications in benefits administration, such as CEBS or CBP

Skills, Licenses & Certifications

Strong analytical and problem-solving skills, with experience using data analytics tools and software
Excellent communication and presentation skills, with experience presenting to senior leadership and stakeholders
Strong leadership and collaboration skills, with experience leading cross-functional teams and driving results in a fast-paced environment
Ability to work in a unionized environment, with a deep understanding of labor relations and collective bargaining agreements
Strong business acumen, with experience driving strategic decisions and business outcomes

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Sr Specialist, Safety Operations Partner (DFW Airport, TX, US)

Intro

Why you'll love this job

The Sr. Specialist, Safety Operations Partner will partner with and support operating departments who have responsibility over the quality of employee health and ground safety compliance within their assigned location,
Support and guide implementation of safety initiatives focused on safety and compliance within the Airport Operations.
Interacts with frontline and leadership operational personnel, union safety representatives, senior managers, executive leadership, and department heads within the assigned location.
This position is based at DFW Airport and will be responsible for providing safety support to the Central Region Domestic Field Stations. The position will require extensive travel (up to 50% of the time.)

What you'll do

Ensure your presence in the operation as a trusted business partner in Safety.
Partner with operating departments on the implementation of policies, procedures and programs designed to elicit compliance with corporate and governmental safety standards and regulations.
Provide leadership, guidance, support, training, communications, and other resources to achieve departmental and corporate goals related to ground and employee safety.
Partners with other departments as well as union representatives to address safety concerns and establish processes that result in the continuous improvement of safety.
Advises company representatives and executive management of the status of significant safety issues
Conduct learning investigations for accidents, incidents, instances of non-compliances and near-misses, and provide insights into the root causes and contributing factors, as well as recommendations to prevent re-occurrence.
Act as a trusted partner who is skilled in interviewing to encourage team members to be forthcoming about what happened and why and to partner in solutions and improvements.
Prepares consolidated reports when required by company management, the FAA, and/or interested parties.
Ensures investigation reports are meaningful, technically sound, action orientated and are completed in a timely manner.
Collaborate with Operational Leaders using investigation results to highlight areas of safety concern within the work environment.
Develop and present high impact presentations for leadership.
Performs any additional duties and responsibilities, as assigned, in order to achieve departmental and company safety objectives.
Travel required – occasionally (up to 50% of the time for Regional SBP Roles)

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelors degree in Safety, aviation, or equivalent work experience/training
3 years’ experience in the airline industry with at least 2 years safety program management
Experience in airline operations with an airline

Preferred Qualifications- Education & Prior Job Experience

Leadership experience in airport operations
Experience in safety program management
Extensive knowledge of applicable regulations and company policies and procedures
Experience interfacing with FAA, government agencies, labor and inter-department communications
Aircraft accident and employee injury investigation training and experience
Training applicable to requirements of position

Skills, Licenses & Certifications

Excellent verbal and written communication skills, with ability to effectively interact with all levels of employees
Excellent interpersonal communication skills along with an ability to work well with others in a collaborative setting
Ability to work effectively with all levels within the organization as well as outside agencies and organization
Ability to maintain confidentiality of proprietary and sensitive information
Well-organized and able to prioritize tasks and manage crisis situations
Must possess decision-making abilities, organizational skills, and ability to handle multiple projects simultaneously
Knowledge of Microsoft Office to include the use of common database, presentation and word processing software
Must fulfill a criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must hold a valid passport and be able to travel internationally on demand
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Recruiter, Talent Acquisition (Dallas, TX, US)

Intro

Why you'll love this job

This job is a member of the Talent Team within the People/HR Division.
Responsible for delivering the best talent with the right combination of skills and experience to drive organizational impact.

What you'll do

Partners with hiring manager for identified businesses/functions to understand and prioritize job opening requirements, and influences staffing decisions according to business needs
Gains agreement on service level agreements and sets clear expectations with hiring manager
Engages with the Talent Acquisition sourcing partner and facilitates the assessment process with the hiring manager by conducting thorough intake sessions, clarifying staffing needs and responsibilities, and ensuring job descriptions reflect accurate knowledge, skills and abilities
Gains understanding and visibility of internal job seekers pool by partnering with HRBP’s and/or Talent Management
Establishes best selection process in terms of strategy, tools and participant experience
Utilizes a consultative approach with hiring teams for assessment and selection to best meet the needs of the business
Provides guidance and influence to business leaders to ensure the right people are hired for the right positions at the right time
Acts as a resource to hiring managers on conducting behavioral interviewing, and facilitates selection process and discussion, in order to ensure effective, legal interviewing practices
Manages positive internal and external applicant experience throughout the recruitment process
Influences overall hiring process to achieve timeliness and agreements
Assists hiring manager in developing and gaining approval for competitive offer packages
Facilitates understanding of offer components to gain offer acceptance from the applicant
Responds to talent acquisition needs and inquiries from business leaders, hiring managers, TA leadership, etc.
Provides hiring manager accurate and timely update on applicant activity, tracks talent acquisition metrics and reports trends and issues to TA leadership, providing recommendations for improvement
Maintains up-to-date applicant records in the applicant tracking system for accurate reporting and analysis
Maintains strong cross functional partnerships with business, hiring managers and other talent acquisition functions
Provides leadership and mentoring to other Talent Advisors on the team
Manages specialty Talent Acquisition projects relative to the supported businesses

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent experience/training
2 years experience recruiting for open positions
1 year reporting experience relative to Talent Acquisition performance and metrics

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Excellent relationship management skills, ability to establish credibility, and partner with leaders to identify talent gaps, needs, risk and plans for actions
Ability to demonstrate a strong customer orientation and influencing skills
Knowledge of employment law, corporate recruitment practices
Ability to lead
Knowledge of competency-based interviews and assessment techniques
Ability to think strategically; creative and innovative thinking skills, and the ability to exercise sound judgment
Knowledge of workforce planning (forecast, identify specific needs, skills, locations, and behaviors)
Knowledge of SuccessFactors or other large enterprise ATS systems

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Full Stack Engineer/Sr Engineer, IT Software (Dallas, TX, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
The Software domain refers to the area within Information Technology that focuses on the development, deployment, management, and maintenance of software applications that support business processes and user needs. This includes development, application lifecycle management, requirement analysis, QA, security & compliance, and maintaining the applications and infrastructure.

What you'll do

Write, test, and document code, scripts, and processes following organizational standards
Solve technical problems and build impactful components/libraries
Deliver high-quality work and mentor junior engineers in technical skills
Conduct root cause analysis to address systemic issues and lead action plans
Design integrated systems that enable cross-functional teams to deliver value at scale, speed, and reliability
Manage technical debt and drive initiatives to eliminate it
Anticipate scaling, latency, and durability challenges, guiding teams in mitigation
Collaborate with security teams to implement secure practices early in development
Assess technical risks and implement prevention strategies
Evaluate squad delivery practices, recommend improvements, and drive change
Identify and eliminate duplication of effort, promoting reuse across teams
Measure team performance and support individual development
Explore emerging technologies, lead prototype development, and incorporate into architectural solutions

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
3+ years of experience designing, developing, and implementing large-scale solutions in production environments

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
Airline Industry experience

Skills, Licenses & Certifications

Proficiency with the following technologies:
- Programming Languages: Java, Python, C#, Javascript/Typescript
- Frameworks: Spring/SpringBoot, FastAPI
- Front End Technologies: Angular/React
- Deployment Technologies: Kubernetes, Docker
- Source Control: GitHub, Azure DevOps
- CICD: GitHub Actions, Azure DevOps
- Data management: PostgreSQL, MongoDB, Redis
- Integration/APIs Technologies: Kafka, REST, GraphQL
- Cloud Providers such as Azure and AWS
- Test Automation: Selenium, TestNG, Postman, SonarQube, Cypress, JUnit/NUnit/PyTest, Cucumber, Playwright, Wiremock/Mockito/Moq
Ability to optimize solutions for performance, resiliency and reliability while maintaining an eye toward simplicity
Ability to concisely convey ideas verbally, in writing, in code, and in diagrams
Ability to optimize system designs spanning multiple teams to allow small, safe, incremental releases
Ability to work through others by cooperatively sharing responsibilities
Ability to combines deep knowledge of a product domain with awareness of advancing technology to introduce solutions that propel the technical capability of the organization forward.
Proficiency in object-oriented design techniques and principles
Proficiency in Agile methodologies, such as SCRUM
Proficiency in DevOps Toolchain methodologies, including Continuous Integration and
Continuous Deployment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Workforce Administration (New York City, NY, US)

Intro

Why you'll love this job

This job is a member of the Workforce Administration Team within the Technical Operations Division.
Leads Workforce Administration teams in various locations, who are responsible for Tech Ops represented employees' shift bids, vacation, overtime, grievances, training compliance and tracking, duty time limits, change of shift, uniform, license stamps, parking and security SIDA badge administration; attendance control, payroll processing, leaves of absence and special projects as required.
Salary range: $70,000 to $99,000

What you'll do

Leads workforce administration teams, responsible for providing time & attendance, production support and other administration functions for all Tech Ops represented workgroups
Ensures adherence to contractual agreement(s), company policies, federal and governmental regulations such as shift bids, vacation, overtime, training compliance and tracking, duty time limits, and grievance processing
Oversees administration of represented team member movement to include new hires, internal transfers, retirements, terminations, resignations, RIF and recalls, and return to work scenarios in accordance with the collective bargaining agreement(s) and time constraints
Collaborates and communicates with Labor Relations, Legal, station partners and executive leadership
Manages and develops workforce administration team members, including guidance on prioritization of daily activities
Prepares and assess various reports covering departmental activities
When applicable, will be required to work rotating shifts, nights and weekends
Approximately 25-30% travel required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent experience/training
3 years proven experience in a leadership/management role with direct reports

Preferred Qualifications- Education & Prior Job Experience

Tech Ops station operations experience
Knowledge of payroll and time and attendance process and applications, such as Workbrain and Tableau
Knowledge of the applicable workforce collective bargaining agreements

Skills, Licenses & Certifications

Ability to effectively verbal and written communication skills, with ability to effectively interact with team members at all levels within company
Advanced knowledge of Microsoft office to include Excel, Word, Outlook, etc.
Ability to demonstrate excellent analytical thinking capabilities
Ability to utilize database/reporting tools to prepare reports for analysis and management review
Ability to work effectively under pressure, manage multiple assignments and shift priorities as required, within a fast-paced, dynamic work environment
Ability to manage, non-management and contract labor work groups
Must be able to pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), and/or US Customs security badges, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Sr Manager, Corporate Development (Dallas, TX, US)

Intro

Why you'll love this job

The Sr. Manager, Corporate Development will lead a team of analysts responsible for a portfolio of strategic projects, investment transactions, and partnership opportunities
This job is a member of the Corporate Development and Planning team within our Finance division.

What you'll do

Leads cross-departmental teams (matrix organization) in partnership with business units to identify and pursue strategic opportunities
Manages large and complex projects from end-to-end, using project plans and performance metrics to ensure timely and successful completion
Partners with business units in developing strategic plans and frameworks with particular focus upon industry structure, vertical integration, and new business model/technology applications
Researches and analyzes business opportunities ensuring a thorough understanding of the target industry, key participants, competitive trends
Assesses, analyzes, structures, negotiates, documents and executes corporate investment transactions
Works closely with internal (Legal, Commercial, Accounting, Tax) and external advisors (Consultants, Bankers, Lawyers)
Facilitates alignment across senior leadership and cross-functional stakeholders to ensure shared understanding of goals, priorities, and outcomes
Creates executive and Board level presentation materials providing thorough assessment of opportunities, risks, benefits, and alternatives
Delegates or assigns specific project tasks and functional responsibility in a collaborative and effective manner

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Master of Business Administration, or similar degree
4 years of prior work experience in finance or corporate development roles
2 years of prior work experience in the airline (or related) industry
Prior managerial experience
Experience in venture capital, mergers and acquisitions, investment transactions, or private equity

Skills, Licenses & Certifications

Ability to assess opportunities, structure solutions, and effectively execute project plans
Ability to form consensus and work with departments throughout the company through collaboration
Ability to demonstrate clear leadership qualifications managing large projects with direct interaction with executive leaders
Ability to demonstrate a passion for innovation, speed to market, and team-based solution development
Ability to build relationships with a broad range of experienced professionals - partnering with management and leaders throughout the business
Ability to work with the leadership team to identify, plan, and execute strategic initiatives
Ability to lead and manage multiple large scale projects on an ongoing basis and adjust priorities, as necessary, to meet shifting deadlines in a dynamic work environment
Ability to work with leaders to identify opportunities for strengthening the way we do business
Knowledge of Microsoft Office to include Excel, Word, Outlook, etc.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Manager, Rewards Delivery (Dallas, TX, US)

Intro

Why you'll love this job

The Manager, Rewards Delivery is part of the Global Compensation and Mobility team within the People Division. You'll have the opportunity to oversee key compensation programs and work with various stakeholders to ensure seamless execution. This role offers a unique vantage point of the company, allowing you to interact with executive leadership, compensation teams, and People Business Partners to drive compensation initiatives.

What you'll do

Manage the end-to-end execution of critical compensation programs, including annual performance and pay reviews, incentive plans, bonus payouts, and relocation packages
Act as the primary project manager, coordinating efforts between different compensation teams: executive, broad-based, international, and variable compensation
Ensure accurate and timely reporting of compensation data, managing the delivery of key metrics and insights to leadership
Partner closely with People Business Partners, Corporate Communications, and Recruiters to align compensation strategies with broader business objectives and talent acquisition goals
Manage the implementation of compensation programs, including system updates, testing, and data validation to ensure smooth delivery
Provide input and feedback on the design and continuous improvement of compensation programs. Partner with key stakeholders to assess the effectiveness of programs and recommend changes as necessary to ensure competitiveness and alignment with business objectives
Stay up to date on market trends, best practices, and legal requirements related to compensation, ensuring compliance and competitive practices

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Human Resources, Business, or a related field
5+ years of experience in a compensation role, with a strong understanding of compensation principles, practices, and market trends
Proven project management skills, with the ability to manage multiple priorities and deadlines effectively

Preferred Qualifications- Education & Prior Job Experience

Master's degree in a related field or a certified compensation professional (CCP) designation
Experience in a multinational company, managing compensation programs across different countries and cultures
Knowledge of HR systems and compensation-related software, with the ability to leverage data for insights and decision-making
Project management certification or experience (e.g., PMP, Agile)

Skills, Licenses & Certifications

Strong analytical skills, with the ability to interpret data and generate actionable recommendations
Excellent communication and collaboration skills, with the capacity to influence and drive alignment across diverse teams
Ability to maintain confidentiality and handle sensitive information with discretion
Strong organizational skills and attention to detail
This job offers a unique opportunity to shape the compensation landscape at a leading airline, impacting the lives of thousands of employees. If you have a passion for people, strategy, and driving business success, this role is an ideal fit.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Associate Developer, IT Applications (Dallas, TX, US)

Intro

Why you'll love this job

This job is a member of the Information Technology Team within the Information Technology Division.
Responsible for developing and supporting Java applications and web services. As a member of an agile team , the successful candidate will have the opportunity to work in a collaborative environment with internal customers, management, business analysts, project managers, IT architects and other developers to understand requirements and development needs while gaining valuable experience and skills.

What you'll do

With guidance of senior developers, creates new and maintains current applications, including, but not limited to, bug fixes, feature enhancements, and performance tuning in the Commerical Technology IT portfolios.
Researches and implements new technology to enhance current processes, security, and performance
Troubleshoots and debugs complex issues; identifies and implements solutions
Works with a team to create detailed project specifications, requirements, and estimates, and ensures tasks/projects are completed on time and within scope
Works with production operations department to ensure deployments roll out smoothly and customer groups receive appropriate support
Documents validation of design decisions
Supports the enforcement of policy and procedural changes within the development group
Supports the development of coding standards and adhere to best practices and security guidelines set forth by the development team
Participates in code reviews
Provides on-call production support (24 x 7 x 365), as required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
2 years total development experience
1 year web application or services experience

Preferred Qualifications- Education & Prior Job Experience

2+ years of total development experience
2+ years of web application experience
Airline Industry experience

Skills, Licenses & Certifications

Basic to intermediate knowledge of object oriented programming, common data structures and algorithms, design patterns and best practices
Basic to intermediate development skills with Java, Spring, Spring Boot, GIT, JQuery, SOAP/REST and other web development technologies
Experience with Visual Studio and Microsoft Team Foundation Server (TFS) or GitHUB
Knowledge of relational databases (MSSQL Server, Oracle)
Ability to scrutinize applications and services to ensure they adhere to security standards
Networking knowledge (Sockets, TCP/IP, UDP)
Excellent prioritization and time management skills
Excellent analytical thinking and problem solving abilities
Personal commitment to Agile principles and a continuous improvement mindset
Knowledge of TDD and automated testing
Knowledge of PCI Compliance / OWASP standards
Knowledge of diagnostics tools (SOAPUI, Fiddler, IE Inspector, HTTP Analyzer, Dynatrace)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Analyst/Sr Analyst, Business Transformation (Dallas, TX, US)

Intro

Why you'll love this job

The Sr Analyst, Business Transformation will be responsible for analyzing and evaluating business opportunities, developing strategic plans, and executing projects to drive growth and profitability. The ideal candidate will have strong analytical skills, project management experience, and excellent communication skills. This role requires a creative, entrepreneurial vision focused on driving operational improvements and change management with strong technical skills.
This role is part of the Business Transformation team within our Finance division.

What you'll do

Embed and engage with division leaders to learn the business and build relationships; understand the complexity of business and operational processes and workflows
Collaborate with business units & executive leadership to identify and prioritize initiatives that align with overall strategy
Define project scope, objectives, and timelines for initiatives and track progress against goals
Manage project stakeholders to execute initiatives and ensure delivery on-time and within budget
Monitor and evaluate performance against established KPIs and recommend adjustments as needed
Develop and implement detailed project and business plans, providing an integrated view of progress and tracking overall milestone completion
Collaborate with technical and operations teams to gather requirements and feedback from key business stakeholders to develop clear, and detailed specifications to drive delivery of measurable process improvement goals
Assist in development of presentation materials for board meetings & executive presentations
Collaborate with executive team members to determine and prioritize strategic growth opportunities

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

Bachelors degree in Business or related discipline
2+ years of total experience in management/strategy consulting, investment banking, private equity, corporate strategy, Finance or other related roles

Preferred Qualifications - Education & Prior Job Experience

Skills, Licenses, & Certifications

Excellent project management skills with experience driving strategic initiatives and delivering results
Strategic planner with the ability to plan and execute upon a defined task or strategy
Outstanding written and interpersonal communication skills; ability to synthesize and convey complex business concepts effectively
Self-starter comfortable working with autonomy, and can successfully prioritize and manage multiple assignments
Fast learner with a desire to move with urgency, accountability, and intent
Knowledge and understanding of financial statements, financial modeling, and financial reporting
Innovative and creative thinker with demonstrated ability to express complex ideas in a clear and concise manner
Strong emotional intelligence and the ability quickly build internal and external relationships
Comfort operating in a fast-paced environment
Low ego individual with a collaborative and convening work style
Advanced Excel / Tableau skills and PowerPoint skills to produce board materials and data visualizations

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Developer, Inflight eLearning and Media (Dallas, TX, US)

Intro

Why you'll love this job

You will be responsible for designing and developing web and media-based training programs using Instructional Systems and Graphic Design principles to meet learning objectives across Inflight Service training programs
This role is part of the Inflight Service Program Development team within our Inflight Service group

What you'll do

Research, create and implement web and media based-training programs for American Airlines flight attendant training
Work closely with subject matter experts, team members and the Inflight Manual to ensure training content complies with regulatory requirements, meets customer needs and aligns with the vision of American Airlines
Incorporate a full range of media into training programs, including videos, photos and vector graphics Continuously monitor training content for quality assurance by gathering and applying feedback from multiple sources
Revise existing web-based training and develop new web-based training in Adobe Captivate, Articulate Storyline 360 and Articulate Rise
Produce graphics, photos and videos for training materials using Adobe Creative Suite for editing
Provide LMS administration for all web-based training
Provide support to learners for web-based training functionality issues
Coordinate with the FAA, Policies & Procedures, Safety Management and Training Operations to ensure programs are aligned with relative policy changes
Work independently to develop and deliver high-quality, error-free training products within established deadliness
Mentor and train team members on new technology and software
Maintain spreadsheets and process documents to keep team files and media organized and current
Organize and lead photo and video shoots at various locations

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in a relevant field or equivalent experience/training
3+ years of relevant experience
Experience with Learning Management System (LMS) administration
Photography and video editing experience
Ability to create vector graphics with Adobe Illustrator
Airline operational experience to comprehend cabin crew and Flight Service terminology and procedures
Background in adult learning, training development, technical writing or communications
Knowledge of the ADDIE development process & ability to create measurable learning objectives based on Blooms Taxonomy

Preferred Qualifications- Education & Prior Job Experience

Background in web design and development
Ability to code HTML and JavaScript
Experience utilizing virtual reality for qualification training
Experience with SumTotal LMS administration

Skills, Licenses & Certifications

Self-motivated and capable of performing tasks promptly with minimum supervision
Ability to produce a quality, error-free product while meeting aggressive project timelines
Aptitude for task analysis, reasoning, fact-finding and problem-solving
Ability to concurrently handle multiple responsibilities and projects
Excellent interpersonal skills with experience in team processes
Intermediate to expert level skill creating web-based training in Adobe Captivate and/or Articulate Storyline Intermediate to expert level skill developing media and graphics in Adobe Creative Suite
Proven record of identifying opportunities for process improvement and implementing solutions

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Production Assistant, Base Technical Operations (Charlotte, NC, US)

Intro

Why you'll love this job

This job is a member of the Base Maintenance Team within the Integrated Operations Division.
Responsible for providing clerical administration support for Maintenance Base employees.

What you'll do

Develops and maintains various department reports, including weekly headcount reports
Supports all aspects of WorkBrain maintenance, including time coding, shift schedules, maintain currentcrew lists, process overtime, shift swaps, and vacation with union bid lists, etc.
Maintains confidential employee files, field Trip and overtime records using WorkBrain database and/orStaff Admin
Provides front desk telephone coverage, including inquires
Greets and directs base employees and external visitors
Maintains office supplies inventory and initiates department supplies order when necessary
Submits transactions for computer and system access and password resets
Sorts and files data and correspondence; interacts with all levels of management and shop employees
Type 25-49 wpm
Must be able to work any shift, including nights and weekends

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
Office experience

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Knowledge of RES, DECS, Sabre, IMS, View Direct, SmAArtbuy, I-Payables and WorkBrain
Ability to prioritize and organize work functions effectively
Exercise good judgement and work under time constraints with professionalism, efficiency, patience andtact
Ability to prepare correspondence and format reports
Ability to track, coordinate, and oversee several projects simultaneously with minimum supervision
Ability to maintain confidentiality including payroll information
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airportsecurity identification display areas (SIDA), if applicable
Ability to secure appropriate airport authority and/or Customs security badges, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Representative, Administration Center (Dallas, TX, US)

Intro

Why you'll love this job

This job is a member of the Workforce Administration Team within the Technical Operations Division.
Responsible for providing administrative support for Tech Ops represented team members and its leadership group.
Collaborating with a cohesive group in a busy office setting, ensuring the success of the Workforce Administration team.

What you'll do

Prepare and maintain various department reports, including weekly headcount reports and daily manning.
Responsible for all aspects of payroll using Workbrain payroll system; including time coding and shift schedules.
Proffer and process overtime, field trips, and shift swaps according to the rules and limitation of the collective bargaining agreement and the Workbrain system.
Process vacation changes according to leadership directions, the guidelines outlined in the contract agreements and the Workbrain system.
Providing excellent service to our internal customers; including phone, email, and walk-in inquiries.
Greets and directs team members and external visitors.
Maintains office supply inventory and initiates department supply orders when necessary.
Submits transactions for computer and system accesses.
Sort, track and file data and correspondence
Process time-sensitive requests
Efficiently and effectively communicate to high levels leadership to address operational inquires
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display area (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US customs security badges, if applicable
May be required to work shifts, nights, weekends and holidays
Must be willing to travel as required for professional development

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalent
Prior administrative experience
Prior experience with Microsoft Office software including Word, Excel, PowerPoint etc.

Preferred Qualifications- Education & Prior Job Experience

Minimum of 1 year experience in an office setting
Associate’s degree or equivalent work experience

Skills, Licenses & Certifications

Knowledge of the applicable workforce collective bargaining agreements (IAM/ TWU)
Broad understanding of Workbrain or other time and attendance applications
Ability to prepare correspondence and format reports
Ability to maintain confidentiality with team member files, payroll data and personal information
Ability to prioritize and organize work functions effectively
Ability to exercise good judgement and work under time constraints with professionalism, efficiency, patience and tact

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Principal Architect, IT Applications (Dallas, TX, US)

Intro

Why you'll love this job

This job is a member of the Information Technology team within the Information Technology Division.
This position is a senior technical role on a highly skilled and experienced team providing technical application design and leadership services.

What you'll do

Oversees and contributes to the technical approach of application design
Collaborates with developers to guide the architecture approach for the Functional and Technical Design; reviews, revises, and approves the content of these design documents
Creates required documents to support technical application architecture, vision, strategy, standards, policies, and presentations
Continually contributes technical input and responses in meetings and discussions in order to support the best application architecture
Escalates technical issues when needed to keep project on track and minimize risk
Creates, maintains, and communicates application architecture standards and procedures related to design, development, and other associated activities
Reviews Business Requirements documents and where applicable, offers alternative best-practice solutions prior to start of design
Reviews source code changes and/or unit test cases when applicable (i.e. where design, coding or project can involve high risk).
Provides technical assistance and feedback, as needed, related to the M&E application and its architecture
Consults and advises resources for related application architecture and infrastructure services and technologies
Applies appropriate technology to reduce costs and/or improve productivity resulting in value to the company
Maintains an effective approach on problem solving, multi-tasking, coordinating, and scheduling in accordance with stated goals to ensure visibility and predictability
Influences and empowers team members for growth and independence
Consistently demonstrates a positive, professional, leadership attitude and frame of mind when working with and communicating with others

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's in Computer Science, Computer Engineering, Technology , Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
8 years of development experience in COBOL, IMS DB/DC
5 years architectural and design experience

Preferred Qualifications- Education & Prior Job Experience

Master's in Computer Science, Computer Engineering, Technology , Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
3 years of technical or team leadership experience
Airline industry experience

Skills, Licenses & Certifications

Proven ability to build strong and sustainable relationships with internal and external stakeholders
Hands-on experience in systems development in a variety of computing architectures and environments; proven experience with conceptual strategy and direction
Proficient in Agile and SDLC methodologies
Proficient in application architecture and design
Knowledge of IBM MQ, IIB, and/or SOA
Significant experience in requirements analysis and use case development, with a thorough understanding of software development life cycles, development and technology tools, testing methodologies, and requirements gathering
Experience supporting and directing technical architecture for supported business domains
Passion for change and continual improvement with ability to effectively lead, drive, and support change
Proven ability to work across multiple functional teams in the creation of business solutions
Experience with the operations characteristics of large scale and highly available computer systems deployed in a variety of software and hardware environments
Knowledge of systems integration practices and understanding of Service Oriented Architecture principles and practices
Ability to simultaneously manage a large Architect workload involving multiple projects, day-to-day tasks, meetings and ad-hoc technical requests
Ability to adapt to unexpected events, new facts, and rapidly changing circumstances
Ability to thrive in a sense-of-urgency environment and leverage best practices
Ability to be highly responsive and communicative, act with urgency, commit to follow-through and delivery, and respond to many simultaneous challenges with tenacity and innovation
During adversity or challenges, ability to apply discipline, responsibility, initiative, and resources to stay on course and/or achieve resolution
Understanding of the application environments and related tools, and their relationship to each other
Understanding of the end-to-end implementation process and procedures

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Analyst/Sr Analyst, Coupa Administrator (Dallas, TX, US)

Intro

Why you'll love this job

This role is a key member of the Coupa Team within the Finance Division, responsible for leading Coupa platform administration and driving strategic initiatives across Source-to-Pay processes. The ideal candidate will bring strong project management capabilities, a proven aptitude for process improvement, and a proactive approach to change management and training delivery.

What you'll do

Serve as the primary administrator for Coupa Sourcing and Contracting modules, ensuring optimal configuration and alignment with business processes.
Lead procurement and finance projects, including upgrades, automation, and cross-functional initiatives.
Drive process improvements to reduce manual work and boost efficiency.
Develop and deliver Coupa training and documentation to promote best practices.
Build Power BI and Excel dashboards/reports to support Source-to-Pay decisions.
Recommend scalable improvements and automation using Alteryx and Process Automate.
Coordinate project plans and timelines with stakeholders for timely execution.
Manage Coupa releases, upgrades, and configurations with IT and business teams.
Ensure SOX and internal governance compliance.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s Degree or 5+ years equivalent work in:
- Management or Business Information Systems (MIS/BIS)
- Computer Science or Engineering
- Supply Chain Management/Operations
- Agile project management/delivery, process improvement, change management, automation adoption, S2P processes/platforms or related functions.
- Coupa or other Enterprise Source-to-Pay systems (ex. SAP Ariba)

Preferred Qualifications- Education & Prior Job Experience

MBA or advanced degree in a related field.
Familiarity with SOX compliance and governance.
Certified ScrumMaster (CSM) or Project Management Professional (PMP).

Skills, Licenses & Certifications

Detail-oriented with strong organizational and time management skills.
Skilled at balancing priorities and delivering results efficiently.
Analytical and solutions-focused; expert at driving change.
Proficient in Power BI development, Excel, PowerPoint, Cognos, and Azure DevOps.
Passionate about process optimization and tech enablement.
Clear communicator with strong stakeholder engagement skills.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Analyst/Sr Analyst, Revenue Management Development (Dallas, TX, US)

Intro

Why you'll love this job

This job is a member of the Revenue Management Team within the Revenue Management Division.
Reponsible for focusing on yield management planning and development along with influencing the strategic direction of yield management.

What you'll do

Manages projects to enhance and develop American Airlines' pricing/yield related systems
Identifies and implements best practices
Trains and supports system users
Works collaboratively to develop and promote employees
Works effectively with internal and external partners
Develops reports
Conducts ad-hoc analysis

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree with siginificant coursework in a quantitative discipline (Economics, Mathematics, Engineering, Finance, etc.) or equivalent experience/training

Preferred Qualifications- Education & Prior Job Experience

MS, MBA, or PhD in Operations Research, Statistics, Economics, Industrial Engineering, Applied Mathematics, or related field
Applicants should have refined skills with analytics software and/or programming languages (SAS/SQL/R/VBA)
Working knowledge of SAS, R, Python, Java, or other relevant programming languages
Experience solving large-scale problems and familiarity with the airline industry are a plus

Skills, Licenses & Certifications

Demonstrated analytical skills, including the ability to assemble information, extract pertinent facts, draw logical conclusions, and present recommendations
Familiarity with software programs used in conducting quantitative analysis (Oracle, SAS, etc.)
Refined skills in Microsoft Office software (e.g. Word, Excel, PowerPoint)
Self-motivated
Effective in a fast-changing environment
Ability to work well within a team environment
Capable of assimilating and leveraging the team's knowledge in support of ongoing and future projects
Skilled in building consensus across an organization
Proven ability to synthesize complex technical information across large data sets
Excellent problem-solving skills
Demonstrated leadership ability
Strong attention to detail
Ability to understand complex, interrelated elements
Creative thinking with aptitude for identifying opportunities for innovation and process improvement
Interest in optimization problem-solving, economic game theory, and consumer buying behavior
Ability to make independent judgments and decisions while taking ownership of job responsibilities
Willingness to take calculated risks
Ability to communicate clearly and persuasively with internal and external stakeholders

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Representative I, Inflight Administration (Dallas, TX, US)

Intro

Why you'll love this job

This position is part of the Inflight Administration team within the Customer Experience Division. In this role, you will play a significant part in overseeing key administrative functions for the flight attendant workgroup, with a primary focus on leave administration. This position requires a high level of ownership, subject matter expertise, and the ability to lead through collaboration, accuracy, and efficiency in a contact center/ operational environment.

What you'll do

•   Handle phone inquiries and perform a wide variety of duties related to leave administration for flight attendants, including utilizing multiple leave administration systems.
•   Ability to understand and explain policies and procedures following company leave policies and collective bargaining agreements (CBA)
•   Ability to handle contact center volume (phone calls and emails), provide website navigation as well as interacting with a variety of departments, including, but not limited to: flight attendants, Sedgwick/Workman’s comp, Crew Compensation, Payroll, Benefits, HRIS, Absence & Return Center, and various levels of leadership.
•   Maintain detailed and accurate records of administrative actions and case management, meeting all documentation standards and audit requirements.
•   Flex work schedule as needed to meet operational demands, including evenings, weekends, and holidays.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

•   High school diploma or GED equivalency
•   Ability to work full-time in-office at the Inflight Training Center (SV05)
•   Willingness to work a rotating schedule, including evenings, weekends, and holidays, as needed.

Preferred Qualifications- Education & Prior Job Experience

•   Experience working with a unionized/contract labor group
•   Previous experience in coordination, administration, or call/contact center operations
•   Familiarity with administrative processes supporting large, operational teams.

Skills, Licenses & Certifications

•   Strong knowledge of Microsoft Office Suite (specifically Word, Excel, Teams)
•   Proficiency in SABRE, DECS, and RES preferred.
•   Ability to make sound decisions independently while maintaining alignment with policy and CBA guidelines.
•   Excellent organizational and time management skills, with a proven ability to handle multiple priorities.
•   Strong verbal and written communication skills across all levels of the organization
•   Typing speed of 35–50 WPM with high accuracy standards
•   Demonstrated ability to handle confidential information with discretion.
•   Ability to make decisions independently and collaborate with the team and the leader/manager.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Manager, Customer Care Support and Accessibility (Dallas, TX, US)

Intro

Why you'll love this job

The Manager, Customer Care Support and Accessibility is part of the Airports Division. This position leads a team within Airport Operations Support to define and oversee the successful implementation of a cohesive Accessibility strategy across the organization, requiring the ability to build strong relationships with both internal and external stakeholders.

What you'll do

•   Lead, mentor, and develop a team of accessibility professionals. Provide strategic direction, prioritize workload, and ensure team goals align with broader company initiatives.
•   Drive enterprise accessibility initiatives that align with regulatory requirements and customer expectations. Develop long-term strategies to improve accessibility across all customer touchpoints.
•   Partner with leaders from Airport Operations, Inflight, Flight, Reservations, Customer Relations, Regulatory, Technology, Training, and Corporate Communications to implement accessibility initiatives and ensure organizational alignment.
•   Maintain in-depth understanding of disability rights legislation, including the Air Carrier Access Act (ACAA) and ADA. Guide internal teams on compliance and advocate for proactive regulatory alignment.
•   Ensure policies and procedures that enable in a positive travel experience for customers with disabilities, and engage with operational leaders to support the consistent application of those procedures
•   Identify, advocate, and leverage technology enhancements that improve the team member and customer experience
•   Represent American Airlines in industry forums and with advocacy groups (e.g., A4A, IATA). Build and maintain strong relationships with community organizations and serve as a visible leader on accessibility issues.
•   Identify and advocate for technology enhancements that improve both customer and employee experiences. Collaborate with digital and IT teams to deliver inclusive solutions.
•   Present business cases, updates, and strategic plans to senior leadership. Influence policy and investment decisions to champion accessibility priorities across the organization.
•   Stay current on emerging trends, technologies, and best practices in accessibility. Translate insights into actionable strategies for American Airlines.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

•   Bachelor's degree in a related field (e.g. business, communications, disability studies)
•   5+ years of experience in a customer-facing role, with a focus on accessibility and disability support
•   In depth knowledge of disability regulations, including the U.S. Department of Transportation’s (DOT) Air Carrier Access Act (ACAA)

Preferred Qualifications- Education & Prior Job Experience

•   Master's degree in a related field (e.g. business, communications, disability studies)
•   3+ years of experience in a leadership or management role
•   Working understanding of Customer Service Manual and relevant Customer Care policies and procedures
•   Previous Complaints Resolution Official (CRO) qualification

Skills, Licenses & Certifications

•   Ability to achieve results in a constantly evolving environment, through influence, collaboration and communication at all levels of management
•   Demonstrated focus on building and handling key relationships to help drive greater trust, credibility and business alignment
•   Ability to communicate multi-directional (peer to peer, to varying levels of leadership) for initiative strategy, progress toward stated goals and risks/issues
•   Ability to lead and influence teams with focus on American’s key leadership attributes of caring, collaboration, development of others, results and future-oriented mindset
•   Strong problem solving, negotiation, and critical thinking ability
•   Demonstrated ability to perform both independently and as a leader, handle multiple assignments, and respond to changing priorities
•   Excellent verbal and written communication skills
•   Self-motivated to deliver high quality work with attention to detail
•   Passion for the team member and customer experience
•   Knowledge of airport operations and customer technology
•   Advanced Microsoft suite skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.