Jobs at American Airlines

Part Time Airport Agent, Barbados BGI (Bridgetown, BB)

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

Agents will be in contact with flight crews, passengers, and other customers, providing necessary information concerning travel.

What you'll do

In charge of security screening and passenger service procedures at check-in and in the gate area
Provides assistance to passengers as requested or required
Process reservations, issue tickets and provide required check-in processes, ensuring compliance with all travel documentation and security procedures
Checks baggage and informs passenger of excess baggage charges in accordance with tariff rules
Able to lift and carry bags and boxes weighing up to 70 lbs
Ability to stand for prolonged periods of time

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma
Must have working knowledge of sabre
Ability to work a variety of shifts, according to operational needs
Willing to work weekends and shifts
Excellent customer service, communication, and organizational skills
Excellent personal grooming established by company standards
Proactive team player
Must have the ability to work under pressure
Must be able to read, write, fluently speak and understand English and the native language

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health benefits to help you stay well.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Part Time Airport Agent, Nassau NAS (Nassau, BS)

Intro

Why you'll love this job

Agents will be in contact with flight crews, passengers, and other customers, providing necessary information concerning travel.

What you'll do

In charge of security screening and passenger service procedures at check-in and in the gate area
Provides assistance to passengers as requested or required
Process reservations, issue tickets and provide required check-in processes, ensuring compliance with all travel documentation and security procedures
Checks baggage and informs passenger of excess baggage charges in accordance with tariff rules
Able to lift and carry bags and boxes weighing up to 70 lbs.
Ability to stand for prolonged periods of time

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma
Must have working knowledge of sabre
Ability to work a variety of shifts, according to operational needs
Willing to work weekends and shifts
Excellent customer service, communication, and organizational skills
Excellent personal grooming established by company standards
Proactive team player
Must have the ability to work under pressure
Must be able to read, write, fluently speak and understand English and the native language

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health benefits to help you stay well.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Belize BZE (Belize City, BZ)

Intro

Why you'll love this job

Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience.

What you'll do

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Creates an environment that cares for our frontline team members and celebrates the team successes
Leads airport team to perform their work in a safe, efficient manner and in compliance with all local regulations
Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Promotes an environment of mutual respect and trust between frontline team members
Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

Completion of secondary school or equivalent education level
3+ years of experience within operations or a related field
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

Preferred Qualifications – Education & Prior Job Experience

2 years of experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses, and Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health benefits to help you stay well.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Line Maintenance Mechanic, London LHR (London, GB)

Intro

Why you'll love this job

In addition to the work specified of the aircraft mechanic classification it also includes the following: performing skilled work in those operations such as trouble shooting, individually or with management or professional direction, disassembly, checking, cleaning, repairing, testing, replacing, adjusting, assembling, installing, servicing, taxiing or towing aircraft, fabricating, and/or run-up engines, maintaining the airworthiness of aircraft and all of their components while in service or while undergoing overhaul and/or modification.

What you'll do

Certifies for the quality of own workmanship, including signing mechanical flight releases for all work done on field work
In those work positions where stock chasers are not maintained and/or available, mechanic may chase own parts
May have other aviation maintenance personnel assigned to assist in completing an assignment
Works according to FAA, company regulations, procedures and instructions from supervisor
Completes forms connected with work assignments in accordance with established procedures
Will communicate with other company personnel as required in a manner designated by the company
In addition, performs the following duties as assigned: cleaning of aircraft windshield, connecting/removing ground power and ground start units; pushing out/towing of aircraft, and related guide man functions

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Must be able to read, write, speak fluently and understand the English and native language
High school diploma
Valid driver’s license, 3 year minimum of credible experience related to the type of work which is assigned
Airframe and power plant license and/or FCC general radio telephone operator’s license if applicable
Ability to work rotating shifts including weekends, holidays and days-off
FAA licensed and valid us visa required

Feel free to be yourself at American

General Manager, Greece ATH (Spata, GR)

Intro

Why you'll love this job

The job is a member of the ATH airport team within the Europe Operations division. The role is responsible for overseeing all aspects of airport operations, ensuring safety, security, performance, and customer service excellence, while leading teams, optimizing resources, ensuring compliance

What you'll do

Supervise and coordinate the performance of airport staff and contracted personnel across customer services, ticketing, operations, baggage handling, ramp, catering, and security, ensuring efficient and effective operations at ATH Airport
Manage staff schedules, training, performance appraisals, audits, and financial wellbeing, ensuring all personnel are aligned with American Airlines' operational goals and compliance standards
Motivate employees and align them with organizational goals, driving the achievement of station performance/service targets and company-wide objectives
Participate in employee hiring, promotions, discharges, and transfers to ensure that the team is appropriately staffed to meet operational needs and company goals
Build strong relationships with Alliance/oneworld partners, fostering synergies to enhance service quality and ensuring a seamless end-to-end customer experience
Maintain strong partnerships with contractors, suppliers, and airport authorities, ensuring the best service standards and operational efficiency for American Airlines
Compile reports on operational irregularities, service disruptions, or failures, providing suggestions for corrective action and presenting findings to senior management
Take on additional responsibilities at other regional stations as needed, including managing project work to improve overall operational efficiency and business optimization
Ensure American Airlines is professionally represented to airport authorities, other airlines, and the public, cultivating positive relationships with a diverse range of stakeholders
Crisis leadership during strikes, weather events, operational disruptions, or emergency situations.
Organizational culture building: recognition, communication, and engagement initiatives.
Talent development: succession planning, mentoring supervisors, and coaching high potential employees.
Representation of the airline before: Airport authorities, Civil aviation regulators, Police, customs, immigration, Airlines committees (AOC or similar), etc.
Diplomatic leadership for sensitive matters (e.g., government restrictions, media situations, VIP flights, incidents).
Community engagement when needed (business chambers, tourism offices, local partners).

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

Bachelor’s degree in Business Administration, Management, or related fields
Proven 4+ experience of working in an international environment
Fluently read, write, and speak in English

Preferred Qualifications – Education & Prior Job Experience

Master’s degree in Business Administration, Management, or related fields

Skills, Licenses, and Certifications

Ability to lead and motivate teams to achieve operational goals
Strong financial management and budget control skills
Effective problem-solving and communication skills
Knowledge of airport regulations and project management capabilities

Feel free to be yourself at American

Lead Agent, Ticket Sales - Mexico GDL (Guadalajara, JAL, MX)

Intro

Why you'll love this job

The Lead Agent is a frontline leadership role within the Ticket Sales Center (TSC) and the broader Global Sales organization. This position is responsible for supporting daily operations while setting the standard for service excellence, compliance, and performance. The Lead Agent acts as a role model, problem solver, and trusted partner to leadership—guiding peers, resolving complex issues, and helping drive revenue and customer experience outcomes.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Provide day to day operational leadership to ensure consistent execution of ticketing, reservation, and customer service standards
• Serve as the primary escalation point for customer issues, fare inquiries, ticketing discrepancies, and system‑related concerns requiring advanced judgment
• Monitor agent performance for accuracy, quality, and timeliness, escalating trends, risks, or concerns to leadership
• Provide guidance and direction to agents on fare interpretation, ticketing policies, and reservation handling to ensure consistent application across the team
• Support onboarding and ongoing development of agents through coaching, process guidance, and knowledge sharing
• Support audit readiness by reviewing reconciliations, resolving discrepancies, and assisting with follow‑up on audit exceptions
• Monitor daily sales deposits and support compliance with financial controls and reporting requirements
• Identify process gaps or inefficiencies and provide recommendations to improve accuracy, service quality, and operational effectiveness
• Act as a liaison between the Ticket Sales Center and leadership, communicating operational updates, issues, and priorities
• Partner with cross‑functional teams to support system updates, procedural changes, and service initiatives

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Completion of secondary school or equivalent education level
• 2+ years’ experience in a customer-facing role within travel, tourism, or related field

Preferred Qualifications- Education & Prior Job Experience

• Previous experience in a supervisory capacity supporting frontline staff
• Experience within the airline industry

Skills, Licenses & Certifications

• Strong sales and upselling abilities
• Clear and professional communication
• Effective customer issue resolution
• Flexibility with shifts and schedules
• Quick to learn airline systems and tools

Feel free to be yourself at American

General Manager, Monterrey MTY (Monterrey, MX)

Intro

Why you'll love this job

This role is responsible for managing all aspects of MTY Airport and outsourced stations (TRC and SLP).

Responsible for contributing to corporate objectives and to provide leadership and direction to team members and contracted personnel so individually and collectively; their duties and responsibilities align with the organization’s goals and initiatives. Must manage the operation, optimize the business, lead the people and cultivate relationships with diverse audiences.

What you'll do

Liaise with contracted companies that provide services to these stations.
Manages and integrates all areas of flight operations covering customer services, ramp and baggage, operations, catering, security, etc.
Directs and monitors procedures to ensure the safe and efficient movement (departures and arrivals) of aircraft.
Assigns, or delegates responsibility for, specified work or functional activities and disseminates policy to Supervisors.
Resolves service and operational issues escalated by the Supervisors from every station.
Compiles reports on any operational irregularities and present this with suggestions for corrective action to upper level management.
Adept in handling critical situations; able to respond appropriately during an emergency response.
Builds effective alliances and partnerships with internal and external constituents.
Ensures company standards of safety and quality are maintained at all times fostering continuous improvement and achieving business objectives.
Takes full responsibility for meeting strategic goals in operational performance and cost control.
Is responsible for the preparation, monitoring and control of the station operating budget.
Negotiates on behalf of American Airlines with contractors, suppliers and airport authorities.
Deals with a wide range of problems that may arise from the daily operation, with contractors and other Airline/ Airport authorities.
Follows up on any AA service failures towards our contract airline customers.
Collaborates with other departments and stations within Mexico Region to achieve efficiency.
Develop and conduct team development/team building strategies both proactively to improve team performance.
May initiate or authorize employee hire, promotion, discharge, or transfer.
Performs other duties and project work as requested.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

3 years’ experience in airport operations or related field
College degree or equivalent experience required.
Strong managerial skills.
Previous supervisory experience and knowledge of AA budgeting, policies, and procedures desired.
Familiarity with functional area.
Strong interpersonal, communication and PC skills.
Strong people and leadership skills
Ability to manage management, non-management and contracted personnel.
Ability to handle multiple responsibilities concurrently.
Must be able to read, write, fluently speak, and understand Spanish and English languages.
When applicable, may be required to work rotating shifts.
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable.
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable.
Must be available for extensive travel.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your healthbenefits to help you stay well.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Part Time Airport Agent, Managua MGA (Managua, NI)

Intro

Why you'll love this job

Agents will be in contact with flight crews, passengers, and other customers, providing necessary information concerning travel.

What you'll do

In charge of security screening and passenger service procedures at check-in and in the gate area
Provides assistance to passengers as requested or required
Process reservations, issue tickets and provide required check-in processes, ensuring compliance with all travel documentation and security procedures
Checks baggage and informs passenger of excess baggage charges in accordance with tariff rules
Able to lift and carry bags and boxes weighing up to 70 lbs
Ability to stand for prolonged periods of time

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma
Must have working knowledge of sabre
Ability to work a variety of shifts, according to operational needs
Willing to work weekends and shifts
Excellent customer service, communication, and organizational skills
Excellent personal grooming established by company standards
Proactive team player
Must have the ability to work under pressure
Must be able to read, write, fluently speak and understand English and the native language

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health benefits to help you stay well.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Aircraft Maintenance Technician, Line Maintenance - Mexico City (Mexico City, MX)

Intro

Why you'll love this job

What you'll do

Certifies for the quality of own workmanship, including signing mechanical flight releases for all work done on field work
In those work positions where stock chasers are not maintained and/or available, mechanic may chase own parts
May have other aviation maintenance personnel assigned to assist in completing an assignment
Works according to FAA, company regulations, procedures and instructions from supervisor
Completes forms connected with work assignments in accordance with established procedures
Will communicate with other company personnel as required in a manner designated by the company
In addition, performs the following duties as assigned: cleaning of aircraft windshield, connecting/removing ground power and ground start units; pushing out/towing of aircraft, and related guide man functions

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Must be able to read, write, speak fluently and understand the English and native language
High school diploma
Valid driver’s license, 3 year minimum of credible experience related to the type of work which is assigned
Airframe and power plant license and/or FCC general radio telephone operator’s license if applicable
Ability to work rotating shifts including weekends, holidays and days-off
FAA licensed and valid us visa required

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health benefits to help you stay well.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Line Maintenance Mechanic, Cancun CUN (Cancun, MX)

Intro

Why you'll love this job

What you'll do

Certifies for the quality of own workmanship, including signing mechanical flight releases for all work done on field work
In those work positions where stock chasers are not maintained and/or available, mechanic may chase own parts
May have other aviation maintenance personnel assigned to assist in completing an assignment
Works according to FAA, company regulations, procedures and instructions from supervisor
Completes forms connected with work assignments in accordance with established procedures
Will communicate with other company personnel as required in a manner designated by the company
In addition, performs the following duties as assigned: cleaning of aircraft windshield, connecting/removing ground power and ground start units; pushing out/towing of aircraft, and related guide man functions

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Must be able to read, write, speak fluently and understand the English and native language
High school diploma
Valid driver’s license, 3 year minimum of credible experience related to the type of work which is assigned
Airframe and power plant license and/or FCC general radio telephone operator’s license if applicable
Ability to work rotating shifts including weekends, holidays and days-off
FAA licensed and valid us visa required

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health benefits to help you stay well.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Warehousing and Distribution (Pittsburgh, PA, US)

Intro

Why you'll love this job

This job is a member of the Warehousing and Distribution leadership team.
Responsible for supervisng a unionized workforce’s daily operation of Technical Operations Supply Chain operation of aircraft parts and tooling, to include, shipping, receiving, inventorying and movement of company materials. This also includes the supervision of all Stores personnel assigned to the operation.

What you'll do

Supervises and assigns job responsibilities to the front line team in one or more occupations
Coordinates with TechOps and Supply Chain partners on status of material requests
Manages all Administrative duties within the Supply department
Interprets company policies to workers and enforces safety regulations
Recommends or initiates personnel actions such as promotions, transfers, discharges and disciplinary measures
Maintains time and attendance records as well as personnel files and performance records
Maintains audit compliance
Maintains warehouse and supply locations assigned; maintain an efficient and orderly workforce/operation
Leads regularly scheduled crew briefings to communicate to team members department Policy and Procedural changes

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
3 years of relevant work experience

Preferred Qualifications- Education & Prior Job Experience

Bachelor's degree in Business, Supply Chain, Finance, Logistics or equivalent experience/training
Previous supervisory experience
Extensive Supply Chain or Logistics experience

Skills, Licenses & Certifications

Extensive Supply Chain experience in Automotive, Aviation, or Electrical Industries
Knowledge of applicable computer systems used by frontline members
Knowledge of how to find, read, and understand FAR's and how best to apply them to the line supply organization
Ability to quickly grasp various Collective Bargaining Agreement language and interpret it then apply the language to various situations
Knowledge of shipping limitations or the ability to quickly find these limitations as outlined in the IATA and 49 CFR
Must be able to walk extensively between Hangars
Must posess a current and valid driver's license
Must be able to work all shifts, 24/7, including holidays
Some travel required
Must be willing to work extended hours based on operational needs

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Loan Officer, AACU Branch Operations (Raleigh/Durham, NC, US)

Intro

Why you'll love this job

This job is within the American Airlines Credit Union. The role is responsible for building member-relationships for the long term by matching member-needs to American Airlines Credit Union products, services and lending solutions.

What you'll do

Process new loan applications, which includes interviewing the member, analyzing credit reports and documentation and offering the best product to meet member needs
Exercise lending authority to correctly handle all loan requests, including but not limited to consumer loans
Creates and promotes positive name recognition for the Credit Union
Support or speak publicly at special Credit Union events
Work with branch/department managers and staff to identify and leverage cross-selling opportunities
Research member inquiries and provide solutions as required in a timely manner
Maintain awareness of all branch functions and duties to ensure proper support and coverage is provided at all times
Implement and enforce internal control and security measures in accordance with Credit Union policies and government regulations
Foster a culture that promotes teamwork, service excellence and relationship building
Handle responsibilities of a Member Services Representative as needed
Perform Notary Services as required
Provide coverage for management vacations
May work a rotating Saturday schedule depending on job location
Perform other duties as assigned
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalent
Must be able to work in-person at assigned branch location
Must have strong working background in a financial institution and relevant consumer loan processing or underwriting experience within the last twelve months
Job level to be determined by the candidate's skills, qualifications and experience

Preferred Qualifications- Education & Prior Job Experience

Bachelor's Degree in Business, Finance, related area, or equivalent financial services experience, or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions
Lending and sales-culture environment experience

Skills, Licenses & Certifications

Skilled in Microsoft Office software (i.e., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Ability to exercise excellent member service skills
Ability to perform in a sales-culture environment with a desire to cross sell Credit Union products and services
Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
Ability to interact professionally with all employees and members
Ability to speak, read, and write in English is required; Spanish is a plus
Ability to work independently and with minimal supervision
Ability to perform basic math calculations and analyze data
Ability to self-motivate with strong organization skills and capacity for attention to detail
Ability to effectively prioritize work and meet deadlines
Ability to sit and/or stand for extended periods of time
Abiliyt to work varying schedules, including evenings and weekends
Ability to travel overnight
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Plant Maintenance Mechanic -Ground Service Equipment (New York City, NY, US)

Intro

Why you'll love this job

Responsible for being a key reason why friends, family, and customers of American Airlines fly safely and on time.
There are also opportunities for job growth and advancement, training, and working with many of the industry’s most talented aviation professionals.
Starting pay is $39.59 per hour.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job, absent undue hardship. Please contact Accommodations@aa.com should you wish to request an accommodation.

Technical Functions

Execute assignments requiring auto mechanic skills
Tow ground equipment
Execute assignments requiring skills from a skilled journeyman trade
Execute assignments requiring electrical skills
Execute assignments involving high-pressure hydraulic skills
Execute assignments requiring heating and air conditioning-related skills
Maintain required licenses, certifications, and/or qualifications
Connect/remove ground power and ground start units

GSE / Facilities General Functions

Assist in storage, removal, and clean-up of hazardous waste
Ensure forms, records, reports, and other work-related paperwork are completed properly
Request parts
Clean work area after each shift in preparation for the next crew
Perform Foreign Object Debris (FOD) walks
Coordinate with vendors regarding technical questions
Explain work procedures to other personnel
Escort vendors throughout airport property

American Airlines General Functions

Report to position on time, as scheduled, and at assigned station or location, including varying shifts, weekends, and holidays
Perform all functions in accordance with safety procedures and policies
Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Follow instructions from supervisor or Crew Chief, as applicable
Coordinate with other employees, vendors, and stakeholders to accomplish work tasks
Perform duties that require general safety awareness (e.g., when working in an area with moving vehicles)
Wear uniforms and work shoes as required by company policy
Use relevant electronic systems to complete work

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED.
Valid driver's license.
Ability to read, write, fluently speak and understand the English language or language native to geographical location.
Minimum of eighteen (18) months training from an accredited school in automotive mechanical maintenance, or 18 months mechanical experience on automotive equipment.
Possess the applicable state or city license.
Must be willing to work outdoors in any weather conditions in accordance with Company Safety Guidelines.
Must be willing to work extra hours when there are operational needs, such as weather delays.
Ability to work rotating shifts including weekends, holidays, and days off.
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA).
Must be able to secure appropriate airport authority and/or US Customs security badges.
Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Account Manager, In-Market Rep (New York City, NY, US)

Intro

Why you'll love this job

The Account Manager/ Sr Account Manager, In-Market Global Sales, is part of the Global Sales team within the Commercial Division. You will drive revenue growth and customer engagement by executing strategic sales initiatives in collaboration with cross-functional partners. This role works with a diverse customer base from small businesses to global corporations, delivering tailored travel solutions in a fast-paced, evolving environment that values innovation, adaptability, and professional development.

What you'll do

· Build and maintain relationships with key industry stakeholders, serving as a visible and knowledgeable trusted advisor of American Airlines within the local market

· Support the execution of regional sales strategies and deliver on-the-ground market presence, targeted customer outreach, event activations, and loyalty-driven engagement that strengthen relationships and advance sales objectives

· Represent American Airlines at local industry events, trade organizations, and business community engagements to strengthen commercial partnerships and brand presence

· Gather and share local market intelligence with stakeholders including competitive dynamics, customer behavior, and emerging trends to inform sales strategy

· Utilize data and market analysis to identify new business opportunities and support sales strategy across current and prospective accounts

· Knowledge of American Airlines' product and competitive positioning to serve as a credible local resource for customers and partners

· Partner with internal stakeholders including Airport Operations, Premium Guest Services, and Government Affairs to improve customer experience and ensure a consistent and integrated approach to market engagement

· Align regional efforts with global marketing initiatives, ensuring messaging, content strategies, and campaign execution are tailored to local market dynamics while supporting enterprise-wide sales objectives

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Business, Marketing, or a related field

3+ years of experience in sales

Strong understanding of the airline industry and American Airlines' products and services

Preferred Qualifications- Education & Prior Job Experience

3+ years of experience in sales, with a focus on managing existing client relationships

MBA or advanced degree in Business, Marketing, or a related field

Experience working with CRM software and sales analytics tools

Familiarity with American Airlines' systems and processes

Skills, Licenses & Certifications

Strong communication, negotiation, and interpersonal skills

Strategic thinking and problem-solving skills

Ability to analyze complex data and develop effective sales strategies

Strong understanding of the airline industry and American Airlines' products and services

CRM software and sales analytics tools (e.g. Salesforce, Tableau)

American Airlines' systems and processes (e.g. Sabre, Amadeus)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Control Center (New York City, NY, US)

Intro

Why you'll love this job

Responsible for coordinating the activities of Operations and oversees the Operations Planners to effect daily on-time performance.
This role is a part of the Control Center team within the Airports group.
The pay range for this role is $98,000 to $134,000, taking into account the qualifications and experience of the selected candidate.

What you'll do

Oversees the activities of AA employees who perform the movement of aircraft
Chairs daily shift briefings and prepares daily station tour reports and analysis for station dependability
Identifies daily challenges that will hinder operational objectives and communicates operational plans effectively
Remains available and flexible to pivot in realtime based on operational needs
Monitors station arrival/departure dependability performance while analyzing trends
Investigates and resolves all operational irregularities to ensure compliance with AA operating procedures
Adjudicates properly the Delay Code Handbook and AYR procedures
Communicates with all local operating departments as well as IOC, MOC, AA central loads, and outside agencies pertaining to AA operational schedule and effectively interprets information from the various sources
Works rotating/flexible shifts as operationally required
Performs other duties as requested while adjusting to operational needs
Look ahead and take advantage of opportunities to mentor and develop Control Center CSM and coordinator staff to advance the future of the organization
Ensure all Team members comply with American Airlines attendance, performance, and work environment policies.
Lead and manage the execution of Emergency Action plans

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s Degree or Master's Degree in Business Management or Science in Aviation or equivalent experience/training
5+ years of leadership operational experience leading people or relevant experience
Substantial experience in both RES and DECS

Preferred Qualifications- Education & Prior Job Experience

Airport Control Center or Integrated Operation Center Experience

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to handle multiple concurrent assignments/projects and be flexible to lead those projects to completion when required
Skills in excellent leadership and teamwork with a proven ability to work effectively in a variety of situations
Ability to be self-driven, highly motivated, creative, and results-oriented
Ability to work well under pressure and a variety of work schedules
Ability to effectively collaborate with stakeholders across different departments
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Airport Ramp Operations (New York City, NY, US)

Intro

Why you'll love this job

This job is a member of the Hubs and Gateways Team, within the Customer Experience Division.
Responsible for the efficient use of resources to ensure operational performance. Ensure enforcement of all company and departmental procedures, including safety and security.
The pay range for this role is $98,000 to $134,000, taking into account the qualifications and experience of the selected candidate.

What you'll do

Develops employees
Implements methods of maximizing revenue and controlling expenses
Oversees day to day customer service operations
Solicits ideas and/or feedback from employees and accepts accountability for follow-through
Communicates procedural changes to Customer Service Managers, supervisors and employees and ensures compliance
Monitors and measures on time performance
Identifies areas/individuals which require improvement; develops and implements methods to increase/improve performance
Develops and enhances the work relationship with vendors, ensuring all parties perform their responsibilities properly
Ensures all internal audit requirements are followed and accountable for compliance
Reviews staffing requirements and schedules for all department employees, ensures adjustments are made as needed
Conducts grievance hearings and servs as a grievance hearing officer as required
Interprets the company's policies in a professional and positive manner to all customers
Assists Directors with Customer Service Manager interviews and selections
Aids/guides the development of Customer Service Managers and supervisory staff
Shift work-including nights, weekends and holidays

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School Degree or GED equivalent
3 years' airline supervisory experience
3 years' airport operations experience

Preferred Qualifications- Education & Prior Job Experience

Proven experience in baggage handling, baggage systems, and MBR improvement
Experience working in/on or with airport ramps

Skills, Licenses & Certifications

Possess a valid US Driver's License
Must be self-motivated and detail oriented, team player
Able to perform in a fast paced environment while maintaining a professional and effective approach to high stress situations
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Airport Customer Care (New York City, NY, US)

Intro

Why you'll love this job

This job is a member of the Hubs and Gateways Team, within the Customer Experience Division.
Responsible for managing, developing, and coordinating all customer related activities ensuring the highest level of customer satisfaction and experience.
The pay range for this role is $98,000 to $134,000, taking into account the qualifications and experience of the selected candidate.

What you'll do

Oversees day to day customer service operations including oversight of the ticket counter and gate activity in multiple facilities
Ensures efficient use of resources to achieve operational performance targets
Enforces all company and departmental procedures including safety and security
Reviews staffing requirements and bid schedules for all employees
Communicates procedural changes to Customer Service Managers and frontline employees ensuring compliance
Monitors and analyzes trends to achieve on time performance
Mentors and develops employees
Identifies areas which require improvement
Develops and implements processes to achieve improved efficiency and productivity
Enhances vendor relations and ensures contractual obligations are performed
Ensures all internal audit requirements are in compliance
Develops an annual expense plan and monitors the budget
Assists with interviews and selection of CSMs/Customer Service Supervisors
Ability to work rotating shifts including nights, weekends and holidays
Complete other duties as required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s Degree in Business Management or relevant field or equivalent experience/training
3 years’ work experience in Airline Customer Service supervisory

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Excellent analytical skills and proficient use of PC related software
Strong leadership and organizational skills
Ability to multi-task and handle shifting priorities within a fast-paced, dynamic work environment and can tolerate high stress situations
Ability to effectively delegate work assignments and manage large groups of employees
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Aircraft Line Maintenance Hub (New York City, NY, US)

Intro

Why you'll love this job

This job is a member of the Line Maintenance Team within the Integrated Operations Division.
Responsible for providing all necessary resources to ensure an efficient operation during shift.
Oversees and enforces Company, local, state and Federal safety and regulatory compliance requirements while establishing a working environment that is safe and professional on a day-by-day basis.
Salary range: $118,000.00 to $154,000.00

What you'll do

Oversees the admlinistration and interpretation of the collective bargaining agreement for represented employees and all company policies for both represented and non- represented employees, providing coaching and counseling as appropriate
Promotes mutual trust, by communicating relevant station matters to frontline employees, holding monthly Floor Leadership Team meetings, supports employee engagement through the Joint Leadership Team/Area Leadership Team (JLT/ALT) and supports the Continuous Improvement (CI) process
Engages in the “Working together” concept to partner with the union leadership
Uses on-the-job training to assess and develop Crew Chiefs and Aircraft Maintenance Technicians (AMTs), ensuring compliance with training and qualifications
Interfaces with all Managers, Crew Chiefs, local union leadership, contractors, and local authorities
Assigns workload assignments to Crew Chiefs and updates Maintenance Operations Center (MOC) on workload progress including out-of-service aircraft
Adheres to applicable safety obligations as set forth in the American Airlines Commitment to Safety statement contained in the Safety, Security & Environmental Policies and Procedures Manual
Works rotating shifts including weekends, holidays, days off and overtime as necessary

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School Diploma or GED equivalency
5 years Aircraft Maintenance Operations experience
Familarity with numerous functional areas

Preferred Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent experience/training
3 years leadership experience
Previous experience with and knowledge of AA budgeting, policies and procedures

Skills, Licenses & Certifications

Airframe & Power Plant (A&P) license
Strong interpersonal and PC skills
Ability to concurrently manage multiple areas of responsibility
Excellent analytical, organization, and planning skills
Ability to adhere to applicable safety obligations as set forth in the AA Commitment to Safety statement contained in the Safety, Security & Environment Policies and Procedures Manual
Ability to pass a background reference check and criminal fingerprint check
Understanding of other areas within Line Maintenance
Ability to concurrently manage multiple areas of responsibility
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Ability to pass U.S. Department of Transportation (DOT) mandated drug testing requirements
Ability to complete a DOT Testing Inquiry Form, which provides authorization for release of records from previous employer
Must be able to work nights, weekends, and holidays

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Loan Officer, AACU Branch Operations (Charlotte, NC, US)

Intro

Why you'll love this job

What you'll do

Process new loan applications, which includes interviewing the member, analyzing credit reports and documentation and offering the best product to meet member needs
Exercise lending authority to correctly handle all loan requests, including but not limited to consumer loans
Creates and promotes positive name recognition for the Credit Union
Support or speak publicly at special Credit Union events
Work with branch/department managers and staff to identify and leverage cross-selling opportunities
Research member inquiries and provide solutions as required in a timely manner
Maintain awareness of all branch functions and duties to ensure proper support and coverage is provided at all times
Implement and enforce internal control and security measures in accordance with Credit Union policies and government regulations
Foster a culture that promotes teamwork, service excellence and relationship building
Handle responsibilities of a Member Services Representative as needed
Perform Notary Services as required
Provide coverage for management vacations
May work a rotating Saturday schedule depending on job location
Perform other duties as assigned
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalent
Must be able to work in-person at assigned branch location
Must have strong working background in a financial institution and relevant consumer loan processing or underwriting experience within the last twelve months
Job level to be determined by the candidate's skills, qualifications and experience

Preferred Qualifications- Education & Prior Job Experience

Bachelor's Degree in Business, Finance, related area, or equivalent financial services experience, or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions
Lending and sales-culture environment experience

Skills, Licenses & Certifications

Skilled in Microsoft Office software (i.e., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Ability to exercise excellent member service skills
Ability to perform in a sales-culture environment with a desire to cross sell Credit Union products and services
Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
Ability to interact professionally with all employees and members
Ability to speak, read, and write in English is required; Spanish is a plus
Ability to work independently and with minimal supervision
Ability to perform basic math calculations and analyze data
Ability to self-motivate with strong organization skills and capacity for attention to detail
Ability to effectively prioritize work and meet deadlines
Ability to sit and/or stand for extended periods of time
Abiliyt to work varying schedules, including evenings and weekends
Ability to travel overnight
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Production Assistant, Base Technical Operations (Charlotte, NC, US)

Intro

Why you'll love this job

This job is a member of the Base Maintenance Team within the Integrated Operations Division.
Responsible for providing clerical administration support for Maintenance Base employees.

What you'll do

Develops and maintains various department reports, including weekly headcount reports
Supports all aspects of WorkBrain maintenance, including time coding, shift schedules, maintain currentcrew lists, process overtime, shift swaps, and vacation with union bid lists, etc.
Maintains confidential employee files, field Trip and overtime records using WorkBrain database and/orStaff Admin
Provides front desk telephone coverage, including inquires
Greets and directs base employees and external visitors
Maintains office supplies inventory and initiates department supplies order when necessary
Submits transactions for computer and system access and password resets
Sorts and files data and correspondence; interacts with all levels of management and shop employees
Type 25-49 wpm
Must be able to work any shift, including nights and weekends

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
Office experience

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Knowledge of RES, DECS, Sabre, IMS, View Direct, SmAArtbuy, I-Payables and WorkBrain
Ability to prioritize and organize work functions effectively
Exercise good judgement and work under time constraints with professionalism, efficiency, patience andtact
Ability to prepare correspondence and format reports
Ability to track, coordinate, and oversee several projects simultaneously with minimum supervision
Ability to maintain confidentiality including payroll information
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airportsecurity identification display areas (SIDA), if applicable
Ability to secure appropriate airport authority and/or Customs security badges, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Assistance Representative Part Time (Baltimore, MD, US)

Intro

Why you'll love this job

The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner: Starting pay is $16.10 per hour.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job, absent undue hardship. Please contact Accommodations@aa.com should you wish to request an accommodation.

Greeting customers when they enter the airport or arrive in the ticket area
Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)
Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces)
Troubleshooting kiosk technology issues to identify the source of issues or errors
Communicating with IT about kiosk technology issues that require additional servicing
Verifying that customers’ carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity)
Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk)
Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight)
Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time)
Accepting and activating customers’ self-tagged baggage at the activation station
Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location)
Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies)
Refer customers to customer service agents when appropriate
Performing clearance and verification of documents at kiosks
Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area
Assisting unaccompanied minors with boarding, deplaning, or other transportation
Providing customers with gate information and directions
Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports)
Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement
Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Wear uniforms as required by company policy
Provide quality customer service in a professional manner in accordance with American’s guidelines
Use multiple internal resources/systems, including during customer interactions

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED or international equivalent
Must be 18 years of age or older
Read, write, fluently speak and understand the English language.
Bilingual language skills may be required in some locations
Applicable valid driver’s license as required by local authorities
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Ramp Service Agent Part Time (St. Paul, MN, US)

Intro

Why you'll love this job

Fleet Service Clerks perform the handling of items on and off aircraft, carts, containers, and trucks; transporting items between terminals and aircraft; receiving, delivering, weighing and documenting of cargo in a cargo specific facility (warehouse) or a loading dock area.
The terms and conditions of this position are covered by the International Association of Machinists and Aerospace Workers (IAM) Collective Bargaining Agreement. Starting pay is $20.63 per hour.

What you'll do

Move baggage and cargo of various weights to and from aircraft
Drive and operate belt loaders
Service aircraft at gates with ground power and air conditioning
Tow and pushback aircraft from gates
Service aircraft lavatories and water ports
Clean interior of aircraft when needed
Position beverage and luggage carts around the ramp area
Works outdoors in various weather conditions
Work shifts that include irregular and/or extended hours, weekends and holidays.

Click here to see what it takes to be part of the Fleet team, and click here to see what a day in the life of a Fleet Service Agent looks like!

What you'll do (cont.)

General

Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Perform all functions in accordance with safety procedures and policies
Wear uniforms as required by company policy
Wear all personal protective equipment (PPE) in accordance with rules and regulations
Work outdoors with exposure to extreme weather/elements, engine noise, and noxious fumes

Depending on your airport size, you may also do the following:

De-ice aircraft by directing a chemical/water stream at aircraft surfaces
Perform catering service

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

High school diploma or GED or international equivalent
Must be 18 years of age or older
Lift, load, unload, and transport bags and cargo to/from aircraft's, bag carts, and conveyor belts
Must have knowledge of and ability to use basic computer skills
People-oriented and highly motivated, with a positive and cooperative attitude
Good communication skills
Applicable valid driver’s license as required by local authorities
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Ability to obtain jet bridge certification
Must have the ability to pass the US Postal Service background check

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Agent Part Time (Cleveland, OH, US)

Intro

Why you'll love this job

The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $19.64 per hour.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.
Issue, reissue and refund passenger tickets
Book, ticket and confirm flight reservations
Rebook passengers on oversold flights and during irregular operations
Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades
Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh
Perform passenger boarding, including ticket lift and/or boarding pass lift/verification
Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria
Operate jetways/bridges for purposes of boarding and deplaning passengers
Make boarding and departure gate announcements
Deliver domestic/international flight documents
Perform passenger service flight close-out procedures
Accept, check and tag passengers’ baggage at resolution centers, full-service ticket counters, and first class ticket counters
Maintain timeline of flight boarding process
Perform customer service on the job training
Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations
Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters
Queue lines at ticket counter kiosks and ticket counters
Clear/verify international documents at kiosk in the ticket counter area and activation stations
Accept and activate passengers’ self-tagged bags at activation stations
Assist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors
Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts
Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements.
Respond and assist during security and/or emergency situations
Provide connecting passengers with gate information
Provide quality customer service in a professional manner and in accordance with American’s guidelines.
Adhere to company policies, procedures, and performance standards.
Complete job-relevant trainings
Adhere to government regulations (e.g. DOT, FAA, TSA)
Use multiple internal resources/systems including during customer interactions
Wear uniforms as required by company policy

* Reasonable accommodations may be made for qualifying individuals with disabilities.

Depending on your airport size, you may also do the following:

Perform Passenger Operation Control functions including air to ground communication as well as Tower functions Assist international passengers through customs/immigration, including baggage recheck Deliver boarding passes, international flight documents and customs/immigration forms

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED or international equivalent
Bilingual language skills required in some locations
Applicable valid driver’s license as required by local authorities
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Agent Full Time (Cleveland, OH, US)

Intro

Why you'll love this job

The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $19.64 per hour.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.
Issue, reissue and refund passenger tickets
Book, ticket and confirm flight reservations
Rebook passengers on oversold flights and during irregular operations
Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades
Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh
Perform passenger boarding, including ticket lift and/or boarding pass lift/verification
Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria
Operate jetways/bridges for purposes of boarding and deplaning passengers
Make boarding and departure gate announcements
Deliver domestic/international flight documents
Perform passenger service flight close-out procedures
Accept, check and tag passengers’ baggage at resolution centers, full-service ticket counters, and first class ticket counters
Maintain timeline of flight boarding process
Perform customer service on the job training
Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations
Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters
Queue lines at ticket counter kiosks and ticket counters
Clear/verify international documents at kiosk in the ticket counter area and activation stations
Accept and activate passengers’ self-tagged bags at activation stations
Assist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors
Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts
Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements.
Respond and assist during security and/or emergency situations
Provide connecting passengers with gate information
Provide quality customer service in a professional manner and in accordance with American’s guidelines.
Adhere to company policies, procedures, and performance standards.
Complete job-relevant trainings
Adhere to government regulations (e.g. DOT, FAA, TSA)
Use multiple internal resources/systems including during customer interactions
Wear uniforms as required by company policy

* Reasonable accommodations may be made for qualifying individuals with disabilities.

Depending on your airport size, you may also do the following:

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED or international equivalent
Bilingual language skills required in some locations
Applicable valid driver’s license as required by local authorities
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Coordinator Full Time (Cleveland, OH, US)

Intro

Why you'll love this job

The Customer Service Coordinator interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $22.64 per hour.

What you'll do

Promotes and sells air travel to the traveling public or freight forwarders
Provides assistance with passenger check-in and cargo acceptance
Interprets government rules and requirements for domestic and international travel or cargo shipments
Meets and dispatches aircraft within established times
Provides assistance to distressed passengers and customers
Protects company property and revenue
Provides for safe travel
Possesses the physical ability and dexterity to use motor skills to perform various job-related tasks
Uses organizational skills to perform multiple tasks within a limited time period
Is self-motivated and requires minimal supervision
Responds and assists during security and emergency situations
Follows internal/external policies and procedures
May be required to drive and operate air stairs up to various types of aircraft in order to enplane and deplane passengers
Responsible for the overall performance within work area and may be required to lead and direct the work of other employees
May be required to perform Passenger Operation Control functions including air to ground communication as well as Tower functions

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED
Read, write, fluently speak and understand the English language
Bilingual language skills required in some locations
Applicable valid driver’s license as required by local authorities
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Ability to work irregular and/or extended hours, including weekends and holidays
Must report to work on a regular and timely basis

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Assistance Representative Full Time (Cleveland, OH, US)

Intro

Why you'll love this job

The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner: Starting pay is $16.10 per hour.

What you'll do

These are the essential functions of the job

Greeting customers when they enter the airport or arrive in the ticket area
Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)
Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces)
Troubleshooting kiosk technology issues to identify the source of issues or errors
Communicating with IT about kiosk technology issues that require additional servicing
Verifying that customers’ carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity)
Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk)
Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight)
Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time)
Accepting and activating customers’ self-tagged baggage at the activation station
Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location)
Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies)
Refer customers to customer service agents when appropriate
Performing clearance and verification of documents at kiosks
Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area
Assisting unaccompanied minors with boarding, deplaning, or other transportation
Providing customers with gate information and directions
Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports)
Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement
Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Wear uniforms as required by company policy
Provide quality customer service in a professional manner in accordance with American’s guidelines
Use multiple internal resources/systems, including during customer interactions

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED or international equivalent
Must be 18 years of age or older
Read, write, fluently speak and understand the English language.
Bilingual language skills may be required in some locations
Applicable valid driver’s license as required by local authorities
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Plant Maintenance Mechanic - Ground Services Equipment (Philadelphia, PA, US)

Intro

Why you'll love this job

Responsible for being a key reason why friends, family, and customers of American Airlines fly safely and on time.
There are also opportunities for job growth and advancement, training, and working with many of the industry’s most talented aviation professionals.

What you'll do

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job, absent undue hardship. Please contact Accommodations@aa.com should you wish to request an accommodation.

Technical Functions

Execute assignments requiring auto mechanic skills
Tow ground equipment
Execute assignments requiring skills from a skilled journeyman trade
Execute assignments requiring electrical skills
Execute assignments involving high-pressure hydraulic skills
Execute assignments requiring heating and air conditioning-related skills
Maintain required licenses, certifications, and/or qualifications
Connect/remove ground power and ground start units

GSE / Facilities General Functions

Assist in storage, removal, and clean-up of hazardous waste
Ensure forms, records, reports, and other work-related paperwork are completed properly
Request parts
Clean work area after each shift in preparation for the next crew
Perform Foreign Object Debris (FOD) walks
Coordinate with vendors regarding technical questions
Explain work procedures to other personnel
Escort vendors throughout airport property

American Airlines General Functions

Report to position on time, as scheduled, and at assigned station or location, including varying shifts, weekends, and holidays
Perform all functions in accordance with safety procedures and policies
Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Follow instructions from supervisor or Crew Chief, as applicable
Coordinate with other employees, vendors, and stakeholders to accomplish work tasks
Perform duties that require general safety awareness (e.g., when working in an area with moving vehicles)
Wear uniforms and work shoes as required by company policy
Use relevant electronic systems to complete work

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED.
Valid driver's license.
Ability to read, write, fluently speak and understand the English language or language native to geographical location.
Minimum of eighteen (18) months training from an accredited school in automotive mechanical maintenance, or 18 months mechanical experience on automotive equipment.
Possess the applicable state or city license.
Must be willing to work outdoors in any weather conditions in accordance with Company Safety Guidelines.
Must be willing to work extra hours when there are operational needs, such as weather delays.
Ability to work rotating shifts including weekends, holidays, and days off.
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA).
Must be able to secure appropriate airport authority and/or US Customs security badges.
Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Airport Ramp Operations (Philadelphia, PA, US)

Intro

Why you'll love this job

This job is a member of the Hubs and Gateways Team, within the Customer Experience Division.
Responsible for the efficient use of resources to ensure operational performance. Ensure enforcement of all company and departmental procedures, including safety and security.

What you'll do

Develops employees
Implements methods of maximizing revenue and controlling expenses
Oversees day to day customer service operations
Solicits ideas and/or feedback from employees and accepts accountability for follow-through
Communicates procedural changes to Customer Service Managers, supervisors and employees and ensures compliance
Monitors and measures on time performance
Identifies areas/individuals which require improvement; develops and implements methods to increase/improve performance
Develops and enhances the work relationship with vendors, ensuring all parties perform their responsibilities properly
Ensures all internal audit requirements are followed and accountable for compliance
Reviews staffing requirements and schedules for all department employees, ensures adjustments are made as needed
Conducts grievance hearings and servs as a grievance hearing officer as required
Interprets the company's policies in a professional and positive manner to all customers
Assists Directors with Customer Service Manager interviews and selections
Aids/guides the development of Customer Service Managers and supervisory staff
Shift work-including nights, weekends and holidays

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School Degree or GED equivalent
3 years' airline supervisory experience
3 years' airport operations experience

Preferred Qualifications- Education & Prior Job Experience

Proven experience in baggage handling, baggage systems, and MBR improvement
Experience working in/on or with airport ramps

Skills, Licenses & Certifications

Possess a valid US Driver's License
Must be self-motivated and detail oriented, team player
Able to perform in a fast paced environment while maintaining a professional and effective approach to high stress situations
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Customer Operations - Catering (Philadelphia, PA, US)

Intro

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Airports Team within the Customer Experience Division

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Manage escalated service issues and be visible to your team members when problems arise
Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.
Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
3+ years experience in airline/hotel food and beverage, restaurants, catering, purchasing, warehousing, or Inflight

Preferred Qualifications- Education & Prior Job Experience

2 years experience leading others
Experience in airline catering operations, aircraft galleys, or Inflight
Knowledge of company policies and procedures and functional automation applications
Experience working with union or frontline level employees
Prior experience in warehousing and/or logistics

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision-making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Valid driver's license
Ability to qualify for (SIDA) badge
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off
ServSafe and HAACP certification preferred
Ability to make independent judgements and decisions while taking ownership of job responsibilities
Highly developed interpersonal skills demonstrated through experience developing and growing internal, external and cross-functional relationships

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Planning (Miami, FL, US)

Intro

Why you'll love this job

This job is a member of the Planning Team within the Integrated Operations Team.
Responsible for providing direct supervision to Planners regarding company policy/procedures. Coordinates with Maintenance, Maintenance Control, Material Planning, and other Technical Operation Departments to maintain an executable bill of work while taking into account out of service, and critical aircraft. This job also ensures Planners are effectively managing station requirements and forecasted workload requirements preventing unscheduled out of service events.

What you'll do

Provides leadership, direction, and development to the Planner to ensure they are accountable for their duties, responsibilities, and actions to identify, communicate, and solve problems within the area
Assists with defining the strategy, goals, objectives and requirements for the departments
Ensures Planners are determining the most effective actions including:
- Promotes serviceability, airworthiness and effective execution of the aircraft maintenance program
- Responsible for employee schedules
- Manages sick and vacation time, overtime and OSHA Occupational Injury Reports
- Manages program and records
- Advises employees of all procedural changes and provides information relating to their job by use of crew meetings
- Responsible for on-the-job training of employees and recommends and/or implements work simplification systems
- Administers the Collective Bargaining Agreement
- Promotes harmonious working relationships within the department
- Leads the workforce
- Evaluates performance and provides feedback
- Conducts probationary progress reports on all new employees during their probationary period to advise them of their progress and performance

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in related field or equivalent experience/training
3 years experience in Aircraft Maintenance Planning environment

Preferred Qualifications- Education & Prior Job Experience

3 years experience in Aircraft Operational environment

Skills, Licenses & Certifications

Working knowledge of Maintenance Planning Systems (SCEPTRE, AMPS)
Ability to navigate and work with AA Web based systems (ASOM, AMPS, SAFE, APC)
Ability to work with employees that are covered by a union collective bargaining agreement
Understanding of current Maintenance processes including MEL and Deferral process
Ability to manage multiple tasks simultaneously in a fast-paced, dynamic work environment
Excellent problem-solving skills
Must be able to work in stressful situations during peak operations
Must be able to work various shifts (Day, Nights, Weekends and Holidays) in a 24/7 environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Representative, Cargo Sales Support (Miami, FL, US)

Intro

Why you'll love this job

This job is a member of the Cargo Team within the Customer Experience Division.
Responsible for heavy outbound phone solicitation with a pro-active approach to generating and securing new revenue generation for the Texas Region, Western Division, and over Cargo Division. Individual will be also be responsible for a number of accounts to develop and ability to grow new business as well as sales support for Outside Sales Managers. This position is an inside sales position for development into outside sales.

What you'll do

Serve as the primary point of contact for customer inquiries related to rates, bookings, schedules and service options.
Provide prompt, accurate responses to customers via phone, email and digitial platforms
Responds quickly to customer requests for quotes, rates, and special projects from Account and/or Regional Manager
Maintain strong relationships with freight forwarders, shippers and partners
Utilizes selling skills and product knowledge to solicit business from potential shippers by phone to maximize sales productivity
Pulls daily, weekly, monthly account information and have ability to review the information to assist in proactive selling and to create strategic sales generation reports
Maintain accurate customer records, rate files and sales activity logs in CRM and internal systems
Works close in a team environment and assist Account Managers with sales call preparation and follow up
Pulls daily, weekly, monthly account information and have ability to review the information to assist in proactive selling and to create strategic sales generation reports
Work closely with operations, revenue management and finance teams to support seamless cargo movement
Assist in resolving service issues, claims or escalations

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED Equivalency
MUST be bilingual in English and Spanish

Preferred Qualifications- Education & Prior Job Experience

Knowledge of air cargo products, service levels and industry terminology
Possess a professional, interpersonal and positive selling technique
Native SABRE and Cargo Booking System knowledge
College degree

Skills, Licenses & Certifications

Knowledge of AA Cargo products and services and be proficient in telephone sales
Knowledge of cargo and selling techniques helpful, strong interpersonal and organization skills required
Strong professional work ethics
Ability to work closely in a team environment, self-starter, highly- motivated and creative thinking individual
Analytical and organization skills
Possess the ability to effectively work with all levels of personal and management

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Bilingual Customer Service Agent Part Time - Portuguese Speaker Required (Miami, FL, US)

Intro

Why you'll love this job

The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $20.64 per hour.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.
Issue, reissue and refund passenger tickets
Book, ticket and confirm flight reservations
Rebook passengers on oversold flights and during irregular operations
Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades
Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh
Perform passenger boarding, including ticket lift and/or boarding pass lift/verification
Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria
Operate jetways/bridges for purposes of boarding and deplaning passengers
Make boarding and departure gate announcements
Deliver domestic/international flight documents
Perform passenger service flight close-out procedures
Accept, check and tag passengers’ baggage at resolution centers, full-service ticket counters, and first class ticket counters
Maintain timeline of flight boarding process
Perform customer service on the job training
Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations
Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters
Queue lines at ticket counter kiosks and ticket counters
Clear/verify international documents at kiosk in the ticket counter area and activation stations
Accept and activate passengers’ self-tagged bags at activation stations
Assist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors
Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts
Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements.
Respond and assist during security and/or emergency situations
Provide connecting passengers with gate information
Provide quality customer service in a professional manner and in accordance with American’s guidelines.
Adhere to company policies, procedures, and performance standards.
Complete job-relevant trainings
Adhere to government regulations (e.g. DOT, FAA, TSA)
Use multiple internal resources/systems including during customer interactions
Wear uniforms as required by company policy

* Reasonable accommodations may be made for qualifying individuals with disabilities.

Depending on your airport size, you may also do the following:

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED or international equivalent
Bilingual language skills required in some locations
Applicable valid driver’s license as required by local authorities
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Premium Guest Services Representative Part Time (Miami, FL, US)

Intro

Why you'll love this job

The Premium Customer Services Representative is an ambassador of American Airlines, providing superior hospitality, excellent customer service, extensive ticketing and problem resolution for our most valuable customers in all areas covered by the Premium Customer Services organization. Premium Customer Services Representatives provide enhanced, extraordinary services in a positive, enthusiastic, courteous and friendly manner to all customers and guests. Starting pay is $19.64 per hour.

What you'll do

Provide premium customer service to all customers
Register customers and verify their access to club(s) and/or lounge(s)
Greet customers by completing all guest experience items (e.g., greet customers using their name when possible, ensure name tag is visible, provide WIFI password, ask how you can assist)
Book and confirm flight reservations (e.g., using the semi-automated business review environment [SABRE], Qantas Intelligent Keypad [QIK]) All
Check premium customers in for their flights (e.g., flight changes, rebooking, passport verification swipe)
Monitor flights to identify boarding times, delays, or disruptions to best accommodate customer needs
Issue customer tickets (e.g., day of departure, reissues, future tickets)
Cancel passenger reservations, as requested
Place customers on priority lists (e.g., upgrades, standby)
Provide timely resolution of customers’ travel issues
Contact the next level of customer service support (i.e., premium services CSCs or CSMs) to address unresolved customer issues, as needed
Document customer issues in the passenger name record (PNR)
Perform club enrollment or sales activities (e.g., Admiral’s Club, credit card memberships)
Coordinate all services provided to elite status customers (e.g., Concierge Key program and Five Star service)
Assist elite status customers (e.g., Concierge Key, Five Star Members) as they move throughout terminals
Assist customers with their baggage, as needed
Monitor or maintain the appearance of the lounges or clubs (e.g., via conduct of walk-throughs)
Communicate with business partners to ensure food and beverages are provided to club and/or lounge customers at all times
Oversee the activities of business partners providing services (e.g., catering, sanitation) to the club(s) and/or lounge(s)
Assist customers with technology provided in the club(s) and/or lounge(s)
Reserve conference rooms (e.g., 1 hour) for same-day travel requests
Coordinate services for any meetings occurring in conference rooms (e.g., food for the meetings)
Complete open or close procedures for club(s) and/or lounge(s)
Address escalated customer issues or concerns
Conduct liquor inventory audit with beverage business partner (at some airports)
Monitor KeyStar system to arrange appropriate services for customers (e.g., government officials, OneWorld, Concierge Key, FiveStar) (at some airports)
Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays
Complete job-relevant trainings
Adhere to company policies, procedures, and performance standards
Wear uniforms as required by company policy
Adhere to government regulations (e.g., DOT, FAA, TSA)
Use multiple internal resources/systems, including during customer interactions

*Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED
Must be able to read, write, fluently speak and understand the English language
Bilingual language skills required in some locations
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Actively demonstrate extraordinary customer service and customer engagement in an environment of hospitality
Ability to work under pressure, handle a multitude of projects concurrently while paying close attention to detail and customer service
Excellent salesmanship skills/interpersonal skills with ability to interact effectively with all levels of management and public contact
Service-oriented and self-motivated with a high level of professionalism
Able to attend training classes in Dallas/Fort Worth, Texas
Prior customer hospitality experience strongly preferred
Maintain a well-groomed and professional appearance
Excellent communication skills
Prior travel industry experience preferred
PC experience preferred
Strong organizational and administrative skills required
Ability to work irregular and/or extended hours, including weekends and holidays
Must report to work on a regular and timely basis

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Plant Maintenance Mechanic - Facilities (Miami, FL, US)

Intro

Why you'll love this job

Responsible for being a key reason why friends, family, and customers of American Airlines fly safely and on time.
There are also opportunities for job growth and advancement, training, and working with many of the industry’s most talented aviation professionals.

What you'll do

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job, absent undue hardship. Please contact Accommodations@aa.com should you wish to request an accommodation.

Technical Functions

Troubleshoot, disassemble, clean, check, repair, rework, replace, fabricate, assemble, install, and adjust any building component, plant equipment, automotive and ground equipment, machinery, accessories, and parts
Execute assignments requiring plumbing skills
Execute assignments requiring millwright skills
Weld materials
Perform general building maintenance and construction work
Maintain locks and keys for facility (doors, desks, gates) and other airport locations, including digital security access doors and gates

GSE / Facilities General Functions

Assist in storage, removal, and clean-up of hazardous waste
Ensure forms, records, reports, and other work-related paperwork are completed properly
Request parts
Clean work area after each shift in preparation for the next crew
Perform Foreign Object Debris (FOD) walks
Coordinate with vendors regarding technical questions
Explain work procedures to other personnel
Escort vendors throughout airport property

American Airlines General Functions

Report to position on time, as scheduled, and at assigned station or location, including varying shifts, weekends, and holidays
Perform all functions in accordance with safety procedures and policies
Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Follow instructions from supervisor or Crew Chief, as applicable
Coordinate with other employees, vendors, and stakeholders to accomplish work tasks
Perform duties that require general safety awareness (e.g., when working in an area with moving vehicles)
Wear uniforms and work shoes as required by company policy
Use relevant electronic systems to complete work

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED.
Valid driver's license.
Ability to read, write, fluently speak and understand the English language or language native to geographical location.
Minimum of thirty-six months (36) or more journeyman experience in one or more maintenance trades such as a carpenter, electrician, HVAC, millwright, painter, plumber, or welder.
Possess the applicable state or city license.
Must be willing to work outdoors in any weather conditions in accordance with Company Safety Guidelines.
Must be willing to work extra hours when there are operational needs, such as weather delays.
Ability to work rotating shifts including weekends, holidays, and days off.
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA).
Must be able to secure appropriate airport authority and/or US Customs security badges.
You will be required to successfully complete our drug screening process.
Any subsequent relocation expenses are the responsibility of the candidate.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Specialist, Communications (Miami, FL, US)

Intro

Why you'll love this job

You'll be a part of American’s Global Engagement team, which includes the airline’s Corporate Communications function. In this role, the right candidate will be responsible for supporting communications that help drive revenue and move the business forward.
As a team player who thrives in a fast-paced environment juggling many tasks, you’ll have a variety of responsibilities that help American to create a world-class customer experience and make culture a competitive advantage.

What you'll do

Develop an understanding of American’s operations and business practices and the broader airline industry.
Support the Corporate Communications team in developing and delivering complex messages in a clear and concise way for team members and external audiences.
Work to educate media on American, keeping all key stakeholders informed and updated along the way.
Develop compelling communications plans and business education campaigns to help American’s stakeholders understand important business decisions.
Provide support and content for other company channels as needed.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Journalism, Communications or relevant field
2+ years of relevant work experience in communications or media relations

Skills, Licenses & Certifications

Is relentlessly hardworking, with a passion for thriving in a 24/7 environment, and excels at juggling multiple projects at one time
Thinks critically and exhibits a “no surprises” and “no stone left unturned” mentality
Prides themselves on being results-oriented and able to work both independently and on a team
Has a keen attention to detail and accuracy
Excels as a project manager and has the ability to manage short-term and long-term projects in a fast-paced environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Corporate Development (Fort Worth, TX, US)

Intro

Why you'll love this job

The Manager, Corporate Development will lead a team of analysts responsible for a portfolio of strategic projects, investment transactions, and partnership opportunities
This job is a member of the Corporate Development and Planning team within our Finance division.

What you'll do

Leads cross-departmental teams (matrix organization) in partnership with business units to identify and pursue strategic opportunities
Manages large and complex projects from end-to-end, using project plans and performance metrics to ensure timely and successful completion
Partners with business units in developing strategic plans and frameworks with particular focus upon industry structure, vertical integration, and new business model/technology applications
Researches and analyzes business opportunities ensuring a thorough understanding of the target industry, key participants, competitive trends
Assesses, analyzes, structures, negotiates, documents and executes corporate investment transactions
Works closely with internal (Legal, Commercial, Accounting, Tax) and external advisors (Consultants, Bankers, Lawyers)
Facilitates alignment across senior leadership and cross-functional stakeholders to ensure shared understanding of goals, priorities, and outcomes
Creates executive and Board level presentation materials providing thorough assessment of opportunities, risks, benefits, and alternatives
Delegates or assigns specific project tasks and functional responsibility in a collaborative and effective manner

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

Master of Business Administration, or similar degree
4 years of prior work experience in finance or corporate development roles
2 years of prior work experience in the airline (or related) industry
Experience in venture capital, mergers and acquisitions, investment transactions, or private equity

Skills, Licenses & Certifications

Ability to assess opportunities, structure solutions, and effectively execute project plans
Ability to form consensus and work with departments throughout the company through collaboration
Ability to demonstrate clear leadership qualifications managing large projects with direct interaction with executive leaders
Ability to demonstrate a passion for innovation, speed to market, and team-based solution development
Ability to build relationships with a broad range of experienced professionals - partnering with management and leaders throughout the business
Ability to work with the leadership team to identify, plan, and execute strategic initiatives
Ability to lead and manage multiple large scale projects on an ongoing basis and adjust priorities, as necessary, to meet shifting deadlines in a dynamic work environment
Ability to work with leaders to identify opportunities for strengthening the way we do business
Knowledge of Microsoft Office to include Excel, Word, Outlook, etc.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Supervisor, Physical Security & Corporate Badging (Fort Worth, TX, US)

Intro

Why you'll love this job

This position is part of the Corporate Security team within the Corporate Affairs Division and is responsible for leading the Enterprise Physical Access Control System and managing the Corporate Badging Office. As a key decision-maker for an essential enterprise-wide security function, this role collaborates with leaders and stakeholders globally to enhance and strengthen security measures.

What you'll do

•   Lead physical security projects to ensure alignment with American Airlines security design standards and adherence to operational budgets.
•   Oversee daily operations and project implementations to ensure compliance with internal procedures and aviation security controls.
•   Manage vendor relationships, ensuring high-quality service delivery and effective integration of security systems.
•   Apply industry best practices to complex security design projects and ongoing system operations, promoting consistency while allowing for situational flexibility.
•   Serve as the primary escalation point for system failures, vendor challenges, and other project or operational issues, ensuring timely resolution and stakeholder communication.
•   Collaborate with Campus Security, Corporate Real Estate, IT, and other stakeholders to ensure successful design execution and installation outcomes.
•   Provide leadership with regular updates on project progress and operational performance, including system reliability and vendor accountability.
•   Monitor the health and performance of security systems, ensuring continuous operation and rapid issue remediation to minimize disruptions.
•   Oversee end-to-end operations of the Corporate Badging Office, ensuring timely, accurate, and secure badge issuance and delivery.
•   Maintain and optimize all badging infrastructure, including software, hardware, badge stock, printers, and access control components.
•   Supervise Badging Office staff, promoting exceptional customer service and serving as the escalation point for complex badge-related issues.
•   Identify and implement process improvement opportunities, staying informed on access control technologies and industry advancements.
•   Enforce strict compliance with corporate security policies and access protocols; regularly audit user permissions to mitigate risk.
•   Maintain and uphold standardized operating procedures (SOPs) for badge issuance, auditing, and reporting functions.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s Degree in Security Management,
• 4 years of work experience in physical security technology, or equivalent experience

Preferred Qualifications- Education & Prior Job Experience

• Previous experience providing customer service

Skills, Licenses & Certifications

•   Ability to work independently and also collaboratively with other team members
•   Ability to use a computer and prior experience with Microsoft Office Suite
•   Ability to work under pressure, handle a multitude of tasks, and focus close attention to detail
•   Ability to type 40 to 50 WPM as this position requires timely and accurate information
•   Ability to work extra hours to meet operational needs
•   Ability to provide strong customer service
•   Ability to protect the integrity of confidential information
•   Honeywell ProWatch Certification
•   Industry Standard Certification with ASIS-CPP or PSP

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Corporate Finance and Treasury (Fort Worth, TX, US)

Intro

Why you'll love this job

The Analyst/Sr Analyst, Corporate Finance and Treasury role is a member of the Treasury team within the Finance organization. The role works with internal and third-party stakeholders to drive analyses and recommendations on the Company’s near term financing needs and long term capital structure.

What you'll do

Build complex financial models to evaluate efficiency of various financing alternatives and deliver recommendations to senior leadership
Evaluate capital structure scenarios and assess their impact on leverage, margins, and enterprise value—helping steer long-term financial health
Cultivate relationships with banks, rating agencies, and other key partners to support internal modeling and deal execution
Tackle high-impact ad-hoc analyses—from interest expense forecasting to transaction NPVs, competitive intelligence, and more
Support the development of long-term capital structure strategies and craft executive-ready presentations that influence top-level decisions
Support execution of capital markets transactions, bank lending, and private aircraft financings

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

Bachelor's degree in Finance, Accounting, Business Administration, or other related field, or equivalent training/experience
3 years of investment banking, corporate finance, management consulting, investment management, or other similar experience

Preferred Qualifications – Education & Prior Job Experience

Master’s degree (MBA)

Skills, Licenses, and Certifications

Demonstrates the highest level of ethics and integrity
Fundamental understanding of corporate finance and how strategic initiatives and financial plans impact the Company’s financial statements, obligations, and covenants
Self-starter who is strongly motivated to enhance the in-house modelling/advisory platform and thrives in a fast-paced, changing environment
Excellent analytical and financial modeling skills, including a proficiency in MS Office suite of applications
Ability to collaborate and influence through outstanding interpersonal skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Coordinator/Sr Coordinator, Team Member Engagement (Fort Worth, TX, US)

Intro

Why you'll love this job

Team Member Engagement has some of the most exciting jobs in the company – developing and leading programs for events, recognition, campus experience and our foundations.
The Team Member Engagement Coordinator will help manage group recognition requests, creation of event registration sites and campus programming. Additionally, you will also support multiple areas of correspondence and ad-hoc requests.

What you'll do

Creation of event registration sites
Administers batch uploads for recognition programs
Manages all Coupa invoice coding and supply ordering for Team Member Engagement
Manages the campus tours intake form and provides campus tours to special guests
Engage daily with our team members through correspondence via multiple shared mailboxes
Coordinate with vendor and leaders to assist with Special Event recognition
Work with specialists and operational leaders on Holiday Meal coordination (Oct-Dec)
Support the team on major events including the annual fall festival, Journey, Circle of Excellence and more

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED equivalency
2 years of experience in the field or in related areas required

Preferred Qualifications- Education & Prior Job Experience

Passion for influencing culture and making a positive difference for our team members
Exceptional attention to detail
Must have excellent time-management skills with the ability to handle multiple projects at the same time and meet deadlines effectively, efficiently and independently
Strong organizational skills and the ability to manage competing priorities
Sound judgment, self-directed, able to take initiative when appropriate
Excellent verbal, written, and telephone communication and skills and the ability to interact with team members in a positive manner
Professional, positive, enthusiastic demeanor, which includes being flexible, proactive, confident, resourceful, and efficient
Demonstrated proficiency in Microsoft office software (Excel, Word, Outlook and PowerPoint) and the ability to learn new software
Working knowledge of Stova, Sharepoint and Coupa

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Engineer/Sr Engineer, IT Software (Fort Worth, TX, US)

Intro

Why you'll love this job

As part of our Software Engineering organization, you will help modernize and scale conversational customer engagement platforms, including Chat, Voice, and GenAI-powered experiences. You’ll work on systems that directly impact millions of customers and agents, contributing to the reliability, scalability, and intelligence of American’s digital contact center ecosystem.
This role supports multiple engineering focus areas, allowing engineers to specialize while contributing to a shared, modern platform.

What you'll do

Design and optimize LLM-driven conversational experiences (prompting, grounding, intent recognition)
Build and evolve agentic workflows across chat and voice channels
Contribute to an internal LLM abstraction layer enabling multi‑model conversational systems
Architect integrated, cloud‑native systems and microservices that help teams deliver value at scale, speed, and reliability
Develop and integrate REST APIs, event‑driven services, and backend systems; anticipate scaling/latency/durability risks and guide mitigations
Build chat and voice solutions using Amazon Connect, Azure, Twilio, and ElevenLabs
Deliver omnichannel experiences across chat, voice, SMS, and digital messaging; integrate GenAI (agent assist, summarization, knowledge retrieval)
Build and maintain Java/Spring Boot or Python services powering conversational workflows; implement STT/TTS voice capabilities
Write, test, and document code, scripts, and processes; build reusable components/libraries that improve developer velocity
Implement secure-by-design practices early with security partners; apply guardrails, safe‑AI patterns, risk assessment, and prevention strategies
Operate and improve production systems with CI/CD, automated testing, observability; lead root-cause analysis and action plans to prevent recurrence
Drive engineering excellence: mentor junior engineers, evaluate delivery practices, reduce duplication, manage/eliminate technical debt, and prototype/adopt emerging technologies

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in Computer Science, Engineering, Technology, Information Systems, or equivalent practical experience
3+ years of experience designing, developing, and supporting production software systems

Preferred Qualifications- Education & Prior Job Experience

Programming & Architecture

Java, Python, JavaScript / TypeScript
Object‑oriented design, SOLID principles, clean architecture
Distributed, event‑driven, cloud‑native system design

GenAI & LLM Engineering

Hands‑on development of GenAI / LLM‑powered applications
Prompt engineering, structured outputs, tool/function calling
Agentic frameworks (LangChain, LangGraph, LangSmith)
Retrieval‑Augmented Generation (RAG) and vector search
Vector databases & embeddings (Azure AI Search, OpenSearch, Pinecone, FAISS)
LLM evaluation, latency optimization, cost management, hallucination mitigation
AI governance, PII handling, security, and enterprise compliance

Contact Center & Conversational Platforms

Real‑time chat and voice integrations
Contact center platforms (Amazon Connect, Azure Communication Services, Twilio, Genesys, NICE)
Call routing, IVR, speech‑to‑text, text‑to‑speech, sentiment and intent detection
Omnichannel customer journeys (voice, chat, SMS, web, mobile)
Conversation memory, session state, and transcript management

Backend, APIs & Messaging

Backend frameworks (Spring Boot, FastAPI)
REST and GraphQL API design and integration
Event streaming and messaging (Kafka)
Relational and NoSQL databases (PostgreSQL, MongoDB, Redis, CosmosDB)

Cloud, DevOps & Reliability

Cloud platforms (AWS, Azure)
Containerization and orchestration (Docker, Kubernetes)
Infrastructure as Code (ARM, Bicep, Terraform)
High availability, resiliency, and disaster recovery patterns
CI/CD pipelines (GitHub, GitHub Actions, Azure DevOps)
Observability, logging, tracing, and metrics (OpenTelemetry)

Testing & Quality

Automated testing (JUnit, PyTest, Cypress, Playwright)
Test strategies for AI and non‑deterministic systems

Ways of Working

Agile delivery (Scrum, Kanban)
Product‑centric, outcome‑driven engineering mindset
Strong technical communication and cross‑functional collaboration

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Instructional Designer, Training Development and Administration (Fort Worth, TX, US)

Intro

Why you'll love this job

In this role, you’ll design learning that drives performance and helps Team Members thrive. You’ll create engaging, tech-powered training that equips people to succeed and grow, analyze data to uncover gaps, craft smart solutions, and collaborate with stakeholders to bring ideas to life. If you love blending creativity with innovation to empower others to thrive, this is the job for you!

What you'll do

• Design and deliver scalable, interactive training programs that address complex business needs and drive measurable performance outcomes.
• Own training program strategy and curricula portfolios, managing project pipelines to ensure high-quality, timely, and scalable delivery.
• Apply instructional design and delivery methodologies, including ADDIE, Blooms Taxonomy while effectively applying agile approach to develop effective learning journeys.
• Serve as a trusted advisor to leaders and stakeholders, aligning learning strategies with organizational priorities and evolving business needs.
• Complete needs analysis, evaluate learning effectiveness and drive behavior change, apply Kirkpatrick methodology to identify gaps and recommend targeted learning interventions.
• Source and lead and collaborate with training vendors. Manage resources, overseeing contracts, vendor performance, and cost optimization to ensure alignment with learning objectives and deliverables.
• Leverage AI powered authoring tools and emerging technologies to improve development cycles, enhance delivery efficiency, and improve learner engagement. Recommend next generation technology to ensure learning engagement.
• Mentor and influence teams, managing resources and using project management tools (e.g., Asana, Microsoft Planner) to prioritize work, meet deadlines, and promote best practices.
• Complete executive level presentations to share progress and program impact.
• Make a difference while having fun!

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree in relevant field or equivalent experience/training
• 3 years designing courses and curricula for frontline team members.

Preferred Qualifications- Education & Prior Job Experience

• Master’s degree in Education, Instructional Design, or related field.
• At least 5 years of experience applying relevant learning technology tools including authoring, video editing, microlearning, and other multimedia learning tools (i.e. Articulate, Vyond, PremierPro, Canva, HeyGen, VR, etc.)
• At least 3 years of experience applying instructional design to performance-based training
• At least 3 years of technical writing experience applying training methodologies
• At least 3 years working under rapid development
• At least 3 years of project management with strong deadlines / consultative approach to training design
• Experience creating and delivering executive-level presentations.
• Experience with airline operations.
• Proficiency with industry-recognized LMS platforms.
• Strong graphic design skills tailored to diverse learning audiences.
• Familiarity with Agile project management practices.
• Experience leading training teams responsible for instructional design
• Exceptional communication skills (verbal and written); prior facilitation experience preferred.

Skills, Licenses & Certifications

• PMP, Agile, Six Sigma certification a plus.
• Kirkpatrick certification a plus.
• Change Management Certification, a plus
• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Teams, Outlook).

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Manager, Marketing Communications Planning (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is part of the Integrated Marketing Team within the Customer Division.

What you'll do

Leads holistic customer communications and planning for the company (Clean Commitment program, corporate policy changes, travel experience, AAdvantage program and more) across owned channels that this team manages (AA.com, e-mail, and American Way)
Coordinates with owners of all other owned channels (social media, B2B, airport and onboard channels, etc)
Plans and executes all revenue-generating e-mail campaigns for flight bookings, product upsells and AAdvantage/cobrand promotions
Maintains and updates all content on AA.com, our largest booking channel
Manages our in-flight magazines and the newly launched AmericanWay.com
Manages a direct team and coordinates on a daily basis with cross-functional teams

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree or equivalent experience/training
7 years of related experience
Leadership experience

Preferred Qualifications- Education & Prior Job Experience

Demonstrated leadership capability and experience in managing complex projects and timelines
Aviation sector, alliance or B2B and B2B2C marketing experience
Experience in Corporate, Agency and B2B2C Sales programs
Agile and able to handle multiple projects under tight deadlines
Experience in leading, managing and developing team members
Organized, accountable, and action-oriented

Skills, Licenses & Certifications

Ability to manage multiple tasks
Ability to engage and motivate a team

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Team Lead, Inflight Galley Operations (Fort Worth, TX, US)

Intro

Why you'll love this job

The Program Manager, Inflight Galley Operations plays a pivotal role in shaping the onboard experience by ensuring galley layouts, equipment, and provisioning align with American Airlines’ service standards across all levels of service. They work closely with Customer Experience, Catering Operations, Inflight, and Aircraft Programs to influence how aircraft are equipped and how crews deliver service. Their work drives both daily operational excellence and long term fleet strategy, blending hands on ownership with strategic impact.

What you'll do

Leads the Galley Operations team, providing day-to-day direction, prioritization of work, and direct supervisory oversight
Oversee the development, maintenance, and optimization of galley diagrams and designs for all commercial and charter flights.
Partner with Aircraft Programs to ensure new delivery and retrofit aircraft are equipped with appropriate galley layouts, equipment, and provisioning to meet AA service standards.
Evaluate new catering equipment, provisioning changes, and menu updates to determine fit across aircraft types and service levels.
Update and maintain galley and cart diagrams; coordinate with external partners to publish diagrams for catering vendors.
Serve as the primary point of contact for all charter catering operations, including bill of boards, menu requests, custom diagrams, and coordination of catering orders.
Collaborate with Customer Experience, Catering Operations, and Inflight teams to ensure galley design and provisioning support operational needs and service delivery.
Identify opportunities to streamline provisioning, improve equipment utilization, and enhance inflight service execution.
Support cross‑functional initiatives requiring galley configuration expertise or provisioning analysis.

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

Bachelor’s degree in a related field or equivalent experience.
4 years of experience

Preferred Qualifications – Education & Prior Job Experience

Experience working with aircraft galley design, provisioning systems, or catering logistics.
Familiarity with aircraft programs, fleet planning, or engineering processes.
Prior experience supporting inflight service design or catering menu development.
Strong understanding of American Airlines service standards and operational workflows.
Ability to manage charter operations or custom service requests.

Skills, Licenses, and Certifications

Strong project management and organizational skills.
Ability to read and interpret technical diagrams and equipment layouts.
Proficiency in Microsoft Office Suite and diagramming tools (e.g., Visio, AutoCAD, or similar).
Excellent stakeholder management and cross‑functional communication skills.
Strong problem‑solving skills with the ability to balance operational, customer, and logistical considerations.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Category Manager/Sr Category Manager, Procurement (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Procurement team within our Finance division.
Responsible for developing and implementing comprehensive strategic programs which meet the needs of the internal stakeholders while addressing pricing, acquisition, total cost, lead-time and supply, as well as managing contracts and suppliers.

What you'll do

Represents the company in business transactions with both internal and external organizations
Creates and manages strategies, negotiations, RFPs, and contracts
Creates, negotiates, implements and manages long term contracts while effectively developing and promoting strategic partnerships with suppliers
Works closely with internal American Airlines customers and stakeholders to understand their business needs, objectives, product/service requirements and the broader operational processes
Effectively communicates with appropriate management levels both internally and externally
Identifies opportunities for improvement and makes constructive suggestions for change
Assists with the Training program for the Procurement & Supply Chain team, as necessary
Assists with the Supplier Diversity program

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in relevant field
3+ years related work experience
Demonstrable skills for category management, commercial negotiations, securing hard savings and cost avoidance, and executing complex deals in a fast-changing environment
Experience working in preconstruction, construction, or major capital projects

Preferred Qualifications- Education & Prior Job Experience

Master's Degree in Procurement, Supply Chain, Business Administration, Business Management, Finance, Accounting, or other related field
Knowledge of Source to Pay systems
Strong project management skills
Process Mapping abilities
Supplier Risk Analysis
Supplier Relationship Management
Experience working for a General Contractor (GC) or Engineer Procure Construct (EPC) company

Skills, Licenses & Certifications

Skilled in Microsoft Office (e.g. Word, Excel, PowerPoint)
A potential team leader with strong communication skills
Understanding of supply chain concepts, with work experience applying those concepts
Negotiating and influencing skills
Self-directed and resourceful with the ability to handle multiple, simultaneous tasks with exhibited follow through and initiative
Business understanding, particularly in project management, early supplier involvement, total cost management and financial analysis
Understanding and use of technical tools for analysis, problem solving, forecasting and quality improvement
Previous experience with Source to Pay systems
Proficient in Excel
High ethical standard

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Analyst, IOC Workforce Planning (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the IOC Workforce Planning team owning the workforce planning and analysis functions for some of American’s most critical resources: Flight Dispatchers, Crew Schedulers and Central Load Planners within the Integrated Operations Center.
Responsible for supporting IOC Administration leaders and operationally focused teams to understand and improve operational reliability and enterprise cost.

What you'll do

Develops and maintains Dispatch, Crew Scheduling and Central Load Planning staffing models to analyze workforce requirements and provide accurate staffing forecasts
Identifies, analyzes, and recommends solutions to workforce planning issues and develop strategies to optimize staffing
Evaluates operational and financial implications of strategic changes including, but not limited to, flying schedule, labor contract provisions, regulatory provisions, and technology
Use technology and analytics to automate and improve reporting and other day-to-day processes of the IOC Administration team
Completes ad-hoc projects and analyses as assigned
Oversee concurrent, diverse, and time-sensitive improvement projects from inception to completion in various areas, including, but not limited to, workforce sourcing, changing industry regulations, labor agreements, and transformation initiatives
Work collaboratively with cross-functional groups to create comprehensive strategies and solutions to routine processes and strategic projects such as long-range planning, budgeting, forecasting, and ad hoc analysis like retirements, hiring, and training.
Works closely with all levels of IOC and Finance personnel and leadership to provide support, evaluate changes, and achieve buy in to processes and practices
Able to leverage advanced analytics to deliver optimal staffing levels for the airline. 6,700 daily flights and over 1,000 total Dispatchers, Crew Schedulers and Central Load Planners create a considerable opportunity to apply analytics to forecast, optimize, track, report, and manage IOC business variables
Must be willing to travel when needed for business (up to 5%)

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Aviation, Business, Economics, Mathematics, Statistics, Finance, Engineering or related technical field or equivalent experience/training
3 years of related experience
Experience working with and presenting to senior leadership

Preferred Qualifications- Education & Prior Job Experience

Experience with Excel, SQL, Simulation software, and Tableau/PowerBI
Working knowledge of probability, statistics and forecasting techniques
Basic airline operations or union agreement knowledge (crew, airports, or the like) and understanding of corporate planning process and decorum

Skills, Licenses & Certifications

Excellent quantitative and analytical skills with an aptitude for problem solving
Strong analytical background involving data input, manipulation and presentation
Self-motivated and logical with aggressive approach to identifying and solving problems
Strong written and verbal communication skills, with ability to effectively interact with employees at all levels of the organization
Ability to make independent judgments and decisions while taking ownership of job responsibilities
Strong presentation development and delivery skills
Strategic mindset with a demonstrated aptitude for understanding the business, working with data, and solving problems creatively
Self-motivated individual with a high personal standard of excellence who can work independently to drive for results
Ability to work effectively, meet deadlines, and shift priorities appropriately in a fast-paced, dynamic work environment with great attention to detail

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Administrator, AACU Digital Account Origination (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is within the American Airlines Credit Union. The role is responsible for delivering exceptional member experiences through the digital origination of consumer and business deposit accounts, and the servicing of business and unincorporated organization accounts, while driving operational efficiencies and continuous process improvement.

What you'll do

Process and complete new consumer and business account applications received via digital channels, over the phone or mail
Respond to inbound ACD calls, online chats and internal requests related to account setup and onboarding
Participate on projects, as needed, and test and validate system enhancements or new software releases related to account opening and other business processes
Partner with manager to ensure departmental goals are met, including service levels, compliance and accuracy standards
Work cross-functionally with all levels of management across the organization to resolve questions or issues identified
Represent the Digital Account Originations function at internal meetings and Credit Union events when needed
Research member inquiries and provide adequate solutions in a timely and satisfactory manner
Perform due diligence and quality control reviews on business/unincorporated organization accounts to ensure compliance with internal policies, procedures, and regulatory requirements
Foster a culture that promotes teamwork, service excellence and relationship building within the team and throughout the organization
Assist with training and mentoring team members by sharing best practices and reinforcing processes by guiding and providing feedback
Maintain knowledge of products and services offered by the Credit Union to properly answer questions and cross-sell products where appropriate
Perform other duties as assigned
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED
Must have experience in a service-culture environment, customer service and/or call center, or a combination of customer service and financial institution experience within the last twelve months
Job level to be determined by the candidate’s skills, qualifications, and relevant experience

Preferred Qualifications- Education & Prior Job Experience

Previous banking or Credit Union experience
Previous customer service experience
Previous account and loan origination experience
Knowledge of account origination/ processing systems and Symitar

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Ability to exercise excellent member service skills
Ability to interact professionally with all employees and members
Ability to work Saturdays on a rotating basis
Ability to perform in a fast-paced environment, handle multiple tasks and function as an integral part of a team
Ability to effectively communicate with all levels both verbally and written
Ability to speak, read, and write Spanish is a plus
Ability to work independently and with minimal supervision
Ability to perform basic math calculations and analyze data
Ability to self-motivate with strong organization skills and capacity for attention to detail
Ability to effectively prioritize work and meet deadlines
Ability to work varying schedules, including evenings and weekends
Ability to sit for extended periods of time
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Specialist, Procurement (Fort Worth, TX, US)

Intro

Why you'll love this job

This role is responsible for supporting the strategic vision for the future of the Customer Procurement Team, specifically supporting inflight Food and Beverage procurement.
This job is a member of the Procurement team within our Finance division

What you'll do

Proactively identify areas for process improvement
Manage a large database of small and diverse suppliers
Manage onboarding and system setup of new suppliers
Work within procurement and inflight dining systems to maintain supplier and product databases
Problem-solving of supplier invoice issues
Manage relationships with beverage supplier and distributor points of contact
Maintain product out of stock reports
Provide Category Managers with support during sourcing events

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

Bachelor's degree in a relevant field or equivalent experience/training
Experience with Excel and PowerPoint presentation development

Preferred Qualifications - Education & Prior Job Experience

Experience with project management
Experience with administrative tasks
Knowledge in procurement and airport operations

Skills, Licenses & Certifications

Proven analytical skills with a demonstrated aptitude for understanding the business, working with data, developing detailed logical analysis, and solving problems creatively
Self-motivated individual with a high personal standard of excellence who can work independently to drive for results
Excellent time management skills and ability to deliver reporting on time
Ability to function in a high volume, multi-project, and sometimes ambiguous environment
Excellent organizational and planning skills
Ability to identify opportunities for improvement as well as proven success driving change
Ability to manage multiple inboxes, and scheduling
Ability to present initiatives and reporting to leadership
Ability to work within teams to accomplish goals
Ability to use databases to search and extract information
Knowledge of MS Office (Excel, PowerPoint) and experience with Coupa (Spend Management Platform)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, IOC Sector (Fort Worth, TX, US)

Intro

Why you'll love this job

Responsible for managing and supervising on-duty Dispatchers during scheduled and non-scheduled operations.
This job also ensures related support activities are carried out in accordance with American Airlines operating policies and procedures.
This job is a member of the IOC Team within the Integrated Operations Division.

What you'll do

Leads and serves a large and complex organization through coordination with multiple stakeholders, individual contributors, and front-line team members
Monitors potential influence of weather, aircraft mechanical problems, air traffic control constraints, fuel supplies, security issues, labor problems, or other sources of disruption to the overall airline operation
Establishes the Airline’s strategy and objectives ahead of irregular operations and ensures activities are carried out in accordance with the operating plan
Ensures AA remains in compliance with all governmental requirements, e.g., OSHA, TSA, FAA, and Department of Transportation, through the development and implementation of procedures
Advocates for passenger’s interests to satisfy DOT 259 Enhanced Protections for Airline Passengers regulations
Seeks opportunities for continuous improvement; provides recommendations and implements initiatives to reduce cost, gain efficiencies, and improve customer service and employee experience
Demonstrates and cultivates collaborative relationships across all workgroups and teams
Establishes and maintains open communication and a collaborative relationship with all levels of union leadership

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's or Master's degree or equivalent training/experience
5+ years of leadership experience leading large teams in Technical Operations, Integrated Operations Control, Airport Operations, or Cargo, including unionized frontline workgroups
This job is subject to Department of Transportation (DOT) drug and alcohol testing. Your previous employers will be contacted to verify if you had any DOT drug violations and/or refusals to test for drugs or alcohol in the previous two year period. Your DOT required urine specimen will be tested for the following substances: Cocaine, Marijuana, PCP, Amphetamines and Opiates.

Preferred Qualifications- Education & Prior Job Experience

Federal Aviation Administration (FAA) Aircraft Dispatcher Certificate preferred
In-depth knowledge of the airline industry and technical operations, American Airlines (AA) business strategy, company policies and procedures, and collective bargaining agreements
Strong technical knowledge of aircraft maintenance procedures, as well as FAA policies, practices, and procedures

Skills, Licenses & Certifications

Ability to influence others through outstanding interpersonal skills, collaboration, and negotiation skills
Ability to be an action-oriented and results-driven leader, with a natural aptitude for engaging employees across multiple workgroups
Ability to think strategically, negotiate skillfully, digest complex details, and use sound judgment and initiative in making decisions
Ability to handle simultaneous operational issues, prioritize and work well under pressure
Ability to build and facilitate relationships at all levels of the organization, both internally and externally
Excellent communication and presentation skills, with the ability to handle complex topics comfortably and to interact effectively with all levels, both verbally and written
Ability to work a varied schedule
Ability to travel, as needed
Applicant selected will be subject to a government security investigation and must meet eligibility requirement for access to classified information

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Business Readiness and Change Management (Fort Worth, TX, US)

Intro

Why you'll love this job

• This role supports the Next Gen Ops Program team in the IOC by turning program goals into adoption plans, coordinating with stakeholders, and ensuring large-scale readiness as legacy systems are replaced. Responsibilities include driving behavioral, process, and role changes for a safe, compliant, and efficient transition in Flight Operations.
• The work is critical for shaping American Airlines’ future capabilities, enabling the organization to adapt swiftly to industry changes, enhance operational efficiency, and maintain a competitive edge in an evolving aviation landscape.

What you'll do

• Support the change strategy for the Next Gen Ops Program, embedding adoption, readiness, and communications across all phases of transformation.
• Support and execution of the communications plan—right message, right audience, right channel—to drive awareness, understanding, and engagement.
• Conduct impact assessments and change readiness analyses to identify affected roles, processes, and systems; translate insights into actionable plans.
• Partner with Regulatory & Compliance and Safety to ensure change deliverables align to regulatory requirements and support certification and audit needs tied to the system-of-record transition.
• Coach sponsors, leaders, and managers to model change, reinforce new ways of working, and sustain adoption.
• Facilitate cross-functional alignment across Flight Ops, Dispatch, Crew Scheduling, Inflight, Tech Ops, and Technology to synchronize cutovers and readiness milestones.
• Identify, analyze, and mitigate change risks, managing anticipated resistance and escalating issues with clear options and impacts.
• Integrate OCM into program delivery, ensuring readiness checkpoints, training development, and stakeholder engagement are built into release plans.
• Measure and report adoption outcomes (e.g., awareness, engagement, training completion, time-to-proficiency, utilization, error/defect rates, operational KPIs) and adjust tactics based on data.
• Prepare and deliver executive-ready updates on change health, stakeholder sentiment, and readiness status for governance forums.
• Champion a culture of change and continuous improvement, capturing feedback loops and embedding lessons learned into future releases.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in Business, Communications, Organizational Development, or related field (or equivalent experience)
• 3 years as a change advocate (e.g., OCM Specialist, Communications Specialist, Business Analyst, or Product Owner) on technology-enabled programs
• Experience applying structured change management methodologies on medium to large initiatives

Preferred Qualifications- Education & Prior Job Experience

• 5+ years in organizational change management for complex, regulated, or safety-critical environments
• Experience with large-scale system implementations or operational transformations (preferably in airline operations or similar)
• Prosci® certification (ADKAR) or equivalent
• Exposure to commercial off‑the‑shelf (COTS) or SaaS solution delivery and enterprise rollouts

Skills, Licenses & Certifications

• OCM expertise: impact analysis, stakeholder mapping, readiness assessments, reinforcement planning
• Communications excellence: concise storytelling, tailored messaging, and executive communications
• Training & enablement: partner with SMEs/learning teams to scope curricula, measure proficiency, and enable role-based adoption
• Collaboration & influence: build trust across matrixed teams; coach leaders and managers to sponsor and sustain change
• Analytical & outcomes-driven: define adoption KPIs; use data to guide decisions and adapt tactics
• Change agility: resilient, adaptable, and effective in ambiguous, fast-paced environments
• Tools: Proficiency with Microsoft 365 (PowerPoint, Excel, Word, Visio, Project), SharePoint; familiarity with work management tools (e.g., Azure DevOps/JIRA) a plus

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Workforce Administration Supervisor (Fort Worth, TX, US)

Intro

Why you'll love this job

The primary purpose of this position is to centralize timekeeping functions and ultimately administer payroll and timekeeping for 25,000 frontline Airport team members
Responsible for managing and providing Airport team members support for a wide variety of topics including leaves of absence, state leaves, pay related issues, FMLA, and many other administrative needs.
This role is a part of the Operations Administration team within the Customer and Operational Excellence organization supporting Airports and Contact Centers.

What you'll do

Responsible for documenting best practices for payroll timekeeping and project manage the centralization of functions from all US domestic airports.
Prioritizing centralization efforts and providing recommendations on process improvements.
Post centralization will manage the daily operation of a service center that focuses on team member support for payroll questions, leaves of absence and return to work.
Working with represented team members on leaves such as Leaves of Absence, including Workman’s Compensation, Family Medical Leave and other corporate offerings ensuring adherence to appropriate rules and regulations.
Engages team members to manage high volume, prioritize well, accomplish team goals and deliver exceptional customer service
Actively monitors performance and continuously seek improvement, reward passion and drive
Understanding of AA and Airports policies, procedures, agreements and CBA language
Oversees quality control and consistency within the Service Center team

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED equivalency
Ability to travel as needed

Preferred Qualifications- Education & Prior Job Experience

Bachelor's degree in Human Resources or equivalent training/experience
3+ years experience leading and supervising a team in a call center environment or relevant experience
Prior experience in leading transformative initiatives that drive efficiencies for the business.
Knowledge of CWA-IBT & TWU-IAM CBAs

Skills, Licenses & Certifications

Strong organizational, interpersonal, oral and written skills
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc
Ability to maintain a high level of professionalism and discretion
Strong leadership skills to lead a team and inspire others
Provides coaching as appropriate and when necessary
Ability to effectively addresses conflict
Ability to work effectively under extreme deadline pressure

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Full Stack Developer/Sr Developer, IT Applications (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Information Technology Team within the Information Technology Division
Responsible for leveraging cutting edge technology to solve business problems at American Airlines by participating in all phases of the development process from inception through transition, advocating the agile process and test-driven development, using object-oriented development tools to analyze, model, design, construct and test reusable objects, and making the codebase a better place to live and work

What you'll do

Collaborates with leaders, business analysts, project managers, IT architects, technical leads and other developers, along with internal customers, to understand requirements and develop needs according to business requirements
Maintains and enhances existing enterprise services, applications, and platforms using domain driven design and test-driven development
Troubleshoots and debugs complex issues; identifies and implements solutions
Creates detailed project specifications, requirements, and estimates
Researches and implements new technologies to enhance current processes, security, and performance
Supports the development of coding standards and adheres to best practices and security guidelines
Works closely with software architects and technical leads to ensure decisions meet long-term enterprise growth needs

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
3 years of full Software Development Life Cycle (SDLC) experience designing, developing, and implementing large-scale applications in hosted production environments
3 years of professional, design, and open-source experience

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
5 years of full Software Development Life Cycle (SDLC) experience
Airline Industry experience
Hands‑on experience or exposure to Azure and/or AWS
Understanding of containerization and Kubernetes is a plus
Platform engineering or DevOps exposure is a plus

Skills, Licenses & Certifications

Experience in at least one programming language:
- Javascript/Typescript
- Python
- Java
- NodeJS
Familiarity with front‑end frameworks: React, Angular, or Vue.js
Knowledge of back‑end development and API design
Basic understanding of databases, SQL, and data modeling
Experience writing test cases (unit and integration)
Familiarity with application monitoring and logging concepts
Experience with Git and version control workflows
Strong problem‑solving and analytical skills
Good communication and collaboration abilities
Passion for learning and continuous improvement

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Principal Solution Architect, IT Software (Fort Worth, TX, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
The Software domain refers to the area within Information Technology that focuses on the development, deployment, management, and maintenance of software applications that support business processes and user needs. This includes development, application lifecycle management, requirement analysis, QA, security & compliance, and maintaining the applications and infrastructure.

What you'll do

Writes, tests, and documents technical work products (e.g., code, scripts, processes) according to organizational standards and practices
Delivers high quality work and coaches team members on technical craftsmanship
Conducts root cause analysis to identify systemic problems and defines and leads execution of action items to address
Designs thoughtfully integrated systems that model organizational best practices, allowing disparate teams across product domains to deliver value with speed, scale, and reliability
Oversees the management of technical debt in existing systems and drives opportunities to eliminate within ongoing implementations
Consistently anticipates scaling, latency, and durability challenges and guides teams in implementation of mitigating strategies
Partners with the security organization to incorporate security conscious practices early in the lifecycle of new systems
Thoughtfully evaluates technical risks and guides toward practical prevention strategies
Consistently works across teams to break down silos and resolve problems collaboratively
Builds and maintains strong relationships with engineering and product leaders as well as key vendors across span of influence to capitalize on synergies within related organizations
Clearly translates technical strategy into implementable componentry within the context of the relevant business area
Maintains a focus on removing the duplication of effort across teams and proactively identifies opportunities for reuse within their span of influence
Mentors individuals on teams across their span of influence
Ensures teams across their span of influence are directionally aligned on the engineering strategy of their product domain and leads cross-team efforts that advance and influence organizational strategy

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
8+ years of experience designing, developing, and implementing large-scale solutions in production environments

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
Airline Industry experience

Skills, Licenses & Certifications

Proficiency with the following technologies:
- Programming Languages: Java, Python, C#, Javascript/Typescript
- Frameworks: Spring/SpringBoot, FastAPI
- Front End Technologies: Angular/React
- Deployment Technologies: Kubernetes, Docker
- Source Control: GitHub, Azure DevOps
- CICD: GitHub Actions, Azure DevOps
- Data management: PostgreSQL, MongoDB, Redis
- Integration/APIs Technologies: Kafka, REST, GraphQL
- Cloud Providers such as Azure and AWS
Ability to optimize solutions for performance, resiliency and reliability while maintaining an eye toward simplicity
Ability to concisely convey ideas verbally, in writing, in code, and in diagrams
Ability to optimize system designs spanning multiple teams to allow small, safe, incremental releases
Ability to work through others by cooperatively sharing responsibilities
Ability to combines deep knowledge of a product domain with awareness of advancing technology to introduce solutions that propel the technical capability of the organization forward.
Proficiency in object-oriented design techniques and principles
Proficiency in Agile methodologies, such as SCRUM
Proficiency in DevOps Toolchain methodologies, including Continuous Integration and Continuous Deployment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Senior Analyst, AACU Information Security (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is within the American Airlines Credit Union. This senior leveled role is responsible for providing operational support for the Credit Union's Information Security Department.

What you'll do

Audit and monitor production system logs for unauthorized transactions and intrusions
Assist in performing security risk assessments and disaster recovery/business continuity planning
Assist in the development, implementation, and ongoing administration of the company's information security policies, procedures, guidelines and related documentation
Provide analysis and recommendations for information security configuration to IT Project Managers
Perform administrative functions to complete required tasks including recording issues into tracking system, checking voicemail/email, and documenting processes and issues
Promote security awareness programs within the company (i.e., phishing and employee engagement in the program)
Provide detailed verbal and written communication to management and peers
Lead projects to install new security applications and technologies
Ensure optimal use of vulnerability detection, anti-virus, malware, protection, and anomaly reporting software
Collaborate and maintain relationships with various departments across the organization
Manage end-user permissions, ensuring least privilege policies are followed
Provide elevated level support for the Technology Service Desk
Work tickets in the servicing queue, routing them to the appropriate team for follow-up, if necessary
Maintain knowledge with emerging technologies and advancements within Information Security
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

Senior Analyst additional responsibilites:

Identify emerging threats and oversee threat hunting, including phishing detection and response
Lead ongoing threat and vulnerability assessments and testing of information security controls
Identify and assess security risks and vulnerabilities, and develop migration strategies
Identify, evaluate and define new system security requirements and lead information security reviews
Design computer security architecture and develop detailed cybersecurity designs
Prepare and document standard operating procedures and protocols

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in computer science, management information systems or related field, or seven years of equivalent progressive experience

Preferred Qualifications- Education & Prior Job Experience

Bachelor's degree in Business or an IT discipline from an accredited University, plus three or more years of information security experience
Industry certification such as; CISSP, MCITP, CISA, MCSE, or GIAC
Experience with networking and communication techniques including WANs, LANs, Internet, Intranets, and protocols such as TCP, UDP, and IPSEC
Security experience with networking technologies including, but not limited to: routers, switches and firewalls
Experience as a subject matter expert in at least two technology-related disciplines; intrusion detection, antivirus, data loss protection, access controls, perimeter security, internet filtering, LDAP systems, Active Directory, Exchange, MS SQL, etc.

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Ability to create and analyze system logs and network traffic captures from a security perspective; including anomalous traffic, intrusions, elimination of false positives, and recommendations for event tuning, using appropriate tools
Knowledge of industry best practices including ISO 17799/13335, NIST, COBIT, SANS, etc.
Knowledge in developing, implementing and communicating security policies, standards, guidelines and procedures
Ability to demonstrate excellent communications skills, both oral and written, with a variety of end users possessing a range of technological skills
Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
Ability to manage competing priorities and meet deadlines
Ability to be on-call 24/7 and willingness to work flexible shifts
Ability to travel as required
Ability to triage customer requests, apply playbook driven solutions, initiate potential incident investigations
Ability to follow process documentation
Ability to demonstrate information security concepts
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Team Lead, AAdvantage Products & Delivery (Fort Worth, TX, US)

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise, and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

Lead the delivery of innovative products that shape the experience of millions of loyal customers. Drive quality assurance, align cross-functional teams, and ensure strategic initiatives are executed with precision. Collaborate closely with Product, Technology, Marketing, and Customer Experience partners to translate vision into action, while mentoring team members and fostering a culture of continuous improvement. This role offers high visibility and a strong foundation for growth in product leadership and program management.
This role is a part of the AAdvantage Products & Delivery team within the AAdvantage group.

What you'll do

This list is intended to reflect the current job but there may be additional essential functions (and certainly nonessential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Lead initiatives to identify opportunities for product optimization and revenue growth.
Build strategies to drive financial and customer outcomes, including pricing, campaigns, and product parameters like purchase caps and product catalogs.
Oversee coordination between Business and IT teams to ensure timely execution of strategic initiatives, proactively managing risks and resource alignment.
Lead and coach delivery analysts across multiple product workstreams, providing guidance, removing blockers, and ensuring consistent execution excellence.
Guide the development and delivery of AAdvantage® and Cross-Sell products, ensuring alignment with program strategy and maximizing member value.
Serve as a key liaison across Loyalty, Marketing, Finance, IT, and Customer Experience to align goals, resolve issues, and communicate progress to leadership.
Oversee integration efforts with internal and external partners, ensuring secure, seamless, and scalable platform operations.

All you'll need for success

Minimum qualifications:

3 years of experience in related Revenue Management field
Bachelor’s degree in Economics, Aviation Management, Data Science, or any related field

Preferred Qualifications:

Master of Business Administration
Previous project management, product management, or quality assurance experience

Skills:

Expertise in leading cross-functional delivery of complex initiatives, including roadmap planning, milestone tracking, and risk mitigation.
Strong command of agile methodologies, backlog management, and feature prioritization to drive efficient and customer-centric product releases.
Proficiency in analyzing operational and customer data to identify trends, inform strategy, and optimize delivery and product performance.
Experience in developing test plans, conducting root cause analysis, and implementing process improvements to enhance product reliability and user satisfaction.
Skilled in building relationships across internal teams and external vendors to ensure alignment and seamless integration.
Ability to synthesize complex information into clear, actionable insights for leadership, driving transparency and informed decision-making.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

MD, Control Operations Center (Fort Worth, TX, US)

Intro

Why you'll love this job

The MD, Control Operations Center is responsible for the oversight, leadership, and team performance of the station control center, ensuring a safe, efficient, and coordinated operation of aircraft and ground equipment across the hub. In addition to developing clearly defined strategies to make the operation best in class, the position will seek to elevate the experience of our customers and team members. This leadership role will strengthen the culture of inclusion, diversity, and development for the team members across the organization.

What you'll do

Leads and serves a large and complex organization through leaders, individual contributors, and front-line team members
Leads the team that is responsible for directing and overseeing the safe movement of aircraft and ground equipment throughout the hub
Partners with network planning, operations planning and performance on the development of flight schedules
Collaborates and partners closely with Airport Operations, Cargo, Flight, Inflight, Technical Operations, Safety, and Regional and Business Partners, as well as the Federal Aviation Administration (FAA) and Air Traffic Control (ATC), to ensure that all operations are carried out efficiently, effectively, and in accordance with government regulations and company operating policies and procedures
Monitors potential influence of weather, aircraft mechanical problems, air traffic control constraints, fuel supplies, security issues, labor problems, or other sources of disruption to the operation
Establishes the hub’s strategy and objectives ahead of irregular operations and ensures activities are carried out in accordance with the operating plan
Seeks opportunities for continuous improvement; provides recommendations and implements initiatives to reduce cost, gain efficiencies, and improve customer service and employee experience
Demonstrates and cultivates collaborative relationships across all work groups and teams
Establishes and maintains open communication and a collaborative relationship with all levels of union leadership

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in Business, Aviation, or Technical Field related to Aviation or equivalent experience/training
10 years of experience leading large teams in integrated operations control, airport operations, or cargo, including unionized frontline workgroups
In-depth knowledge of the airline industry and technical operations, American Airlines (AA) business strategy, company policies and procedures, and collective bargaining agreements
Demonstrated experience with FAA regulations and practices

Preferred Qualifications- Education & Prior Job Experience

Federal Aviation Administration (FAA) Aircraft Dispatcher Certificate preferred

Skills, Licenses & Certifications

Demonstrates the highest standards of ethics and integrity
Strong technical knowledge of aircraft maintenance procedures, as well as FAA regulations, practices, and procedures
Ability to anticipate, analyze, and interpret complex local and/or system-wide issues
Proven ability to successfully deal with unique operational problems for which there are no established guidelines for resolution, prioritize simultaneous operational situations, and work well under pressure
Ability to be an action-oriented and results-driven leader, with a natural aptitude for engaging employees across multiple workgroups
Ability to think strategically, negotiate skillfully, digest complex details, and use sound judgment and initiative in making decisions
Ability to influence others through outstanding interpersonal skills, collaboration, and negotiation skills
Experience implementing procedures and ensuring consistent service delivery
Ability to coach, mentor, and serve as a role model for all team members
Demonstrated ability to effectively solicit feedback and advocate for front-line subject matter expert (SME) needs
Ability to create and sustain a culture that encourages self-development, growth, and performance excellence
Ability to motivate front-line leaders and front-line team members to align around operational goals and deliver results through teamwork and individual accountability
Ability to creatively seek opportunities that will improve the way that things are done, embrace and initiate change, and positively challenge established work practices for the benefit of the organization and customers
Ability to use an unbiased, rational approach to find root causes of issues and generate solutions
Ability and willingness to advocate for and manage change, while productively and proactively guiding the team to accept and adapt to dynamic situations
Demonstrated outstanding organization and time management skills
Demonstrated flexibility and creativity in adjusting to shifting priorities in a dynamic work environment, while effectively modeling leadership attributes
Ability to build and facilitate relationships at all levels of the organization, both internally and externally
Excellent verbal and written communication skills, with ability to handle complex topics comfortably and to effectively and clearly communicate a strategic and tactical vision to all levels within the organization
Excellent project planning and organizational skills, with ability to effectively and simultaneously manage multiple large projects within tight deadlines while maintaining attention to detail
Proficient with Microsoft Office software
Ability to work a varied schedule, including nights, weekends, and holidays
Ability and willingness to remain current with industry practices and developments

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Coordinator, Human Resources (Fort Worth, TX, US)

Intro

Why you'll love this job

This role is a member of the People Team.
The Coordinator, Human Resources performs a wide variety of duties to support the Team Member Experience, People Analytics and/or People Business Partner team members.

What you'll do

Support People Team initiatives, including onboarding new People Team Members by ensuring all technology, resources, system access, and materials are in place, as well as coordinating onboarding meetings and touchpoints to enable a successful start.
Manage and respond to email inquiries and maintain distribution lists for the Global People Support team, ensuring timely communication, proper routing of requests, and accurate audience targeting.
Provide comprehensive calendar management, including scheduling meetings, coordinating participation across multiple stakeholders, and securing meeting space for multiple people leaders on the People Business Partners team, often balancing competing priorities.
Support Global People Support All Hands meetings and training events, including coordination of logistics, scheduling, materials preparation, attendee communications, and follow-up actions.
Compile and prepare presentations and meeting materials, ensure quality control and accuracy, and take detailed, accurate meeting notes for distribution to appropriate stakeholders.
Perform Timekeeper responsibilities and support leave administration for the People Business Partner team, ensuring accuracy, compliance, and timely processing while handling sensitive information with discretion.
Coordinate team supply purchases, managing requests, ordering, and inventory while aligning with internal guidelines and budget considerations.
Prepare and process expense reports for D+ leaders on the People Business Partner team, ensuring accuracy, compliance with company policy, and timely submission.
Support weekly EP&R schedule communications, including compiling information, coordinating updates, and ensuring consistent and timely distribution.
Create and communicate monthly team recognition communications, such as birthdays and service anniversaries, supporting engagement and team connection.
Manage and triage Team Member Service Center (TMSC) escalation cases, partnering closely with TMSC, PBPs, and HRGs to ensure timely review, appropriate follow-up, and resolution.

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

High School diploma or GED equivalency
Skilled in Microsoft Office software (e.g., Teams, CoPilot, Word, Excel, Access, PowerPoint)
Independent judgement and decision-making skills
Exercise a high degree of discretion and confidentiality in carrying out duties
Perform in a fast-paced environment, handle multiple tasks and function as an integral part of a team
Successfully manage multiple task/projects simultaneously
Strong time management and organizational skills, along with capacity for attention to detail
Ability to effectively communicate both verbally and written with all levels within the organization

Preferred Qualifications – Education & Prior Job Experience

Current or previous Human Resources experience
Experience with SharePoint, Smart Sheet, Success Factors, Adobe Acrobat and WorkBrain

Skills, Licenses, and Certifications

Strong organization and follow‑through to coordinate HR processes, deadlines, and deliverables
Clear, proactive communication with leaders and team members
Professional discretion when handling confidential and sensitive information
Demonstrated ability to adapt quickly, manage time well, and deliver results in a fast‑paced environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

Manager, Executive Compensation (Fort Worth, TX, US)

Intro

Why you'll love this job

This role will oversee the planning, implementation, and governance of American Airlines’ compensation programs and policies for executives, management, and support staff.

This role will be a key contributor to the transformation of our total rewards strategy and will work closely with our People Centers of Excellences (COE), People Business Partners, Compensation experts, and Payroll teams to ensure the successful execution of compensation programs and Total Rewards initiatives.

What you'll do

Manages and influences the annual strategy for compensation planning including compensation budget, market adjustments, variable compensation plans, and related enterprise-wide communications
Be a thought leader in transforming and evolving our compensation strategy and team member experience
Effectively influence, drive consensus, and thoughtfully advance initiatives that support our team members and business needs that are in alignment with our pay philosophy
Develops education and presentation material on Compensation programs and policy information to executives, managers, COE leaders and colleagues
Reviews effectiveness of compensation policies and guidelines throughout the organization and proactively identifies areas of opportunity to evolve and adjust where needed
Provides support and facilitates coordination with COEs and other stakeholders on policy, procedures, and pay strategy to ensure programs and processes meet required quality standards while achieving project objectives
Administers projects change process, formulating contingency plans to address schedule revisions, risks, decisions, and scope
Leads the end-to-end strategy, design, and execution of the annual performance and pay process collaboratively with COEs
Develops, coaches, and mentors compensation team members on best practices, performance conversations, and professional development, both with formal reports and informally across other compensation verticals
Manages other total rewards programs in collaboration with necessary stakeholders as needed

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

BS/BA degree in Finance, Business, Human Resources or a related discipline
8 years of experience in Compensation, Finance, or related field
5 years financial modeling experience
Project management experience required
Credibility with leadership at all levels – frontline and management

Preferred Qualifications – Education & Prior Job Experience

Previous experience in SuccessFactors preferred

Skills, Licenses, and Certifications

Must be able to think globally and strategically and have strong execution skills
Advanced Microsoft Excel skills
Familiar with compensation regulations
Strong organization, planning and communication skills
Analytical and detail oriented
Solution-oriented thinker

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

Sr Principal Solution Architect, IT Software (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Information Technology team within the Information Technology Division.
This position is a senior technical role on a highly skilled and experienced team providing technical application design and leadership services.

What you'll do

Oversees and contributes to the technical approach of application design
Collaborates with developers to guide the architecture approach for the Functional and Technical Design; reviews, revises, and approves the content of these design documents
Creates required documents to support technical application architecture, vision, strategy, standards, policies, and presentations
Continually contributes technical input and responses in meetings and discussions in order to support the best application architecture
Escalates technical issues when needed to keep project on track and minimize risk
Creates, maintains, and communicates application architecture standards and procedures related to design, development, and other associated activities
Reviews Business Requirements documents and where applicable, offers alternative best-practice solutions prior to start of design
Reviews source code changes and/or unit test cases when applicable (i.e. where design, coding or project can involve high risk).
Provides technical assistance and feedback, as needed, related to the M&E application and its architecture
Consults and advises resources for related application architecture and infrastructure services and technologies
Applies appropriate technology to reduce costs and/or improve productivity resulting in value to the company
Maintains an effective approach on problem solving, multi-tasking, coordinating, and scheduling in accordance with stated goals to ensure visibility and predictability
Influences and empowers team members for growth and independence
Consistently demonstrates a positive, professional, leadership attitude and frame of mind when working with and communicating with others

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

Bachelor's in Computer Science, Computer Engineering, Technology , Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
8 years of development experience in COBOL, IMS DB/DC
5 years architectural and design experience

Preferred Qualifications – Education & Prior Job Experience

Master's in Computer Science, Computer Engineering, Technology , Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
3 years of technical or team leadership experience
Airline industry experience

Skills, Licenses, and Certifications

Proven ability to build strong and sustainable relationships with internal and external stakeholders, including engineering, platform, AI, and operational partners
Hands-on experience architecting and delivering AI‑enabled and cloud-native systems across hybrid computing environments, with proven capability in establishing conceptual strategy and technical direction
Proficient in Agile, SDD (Spec‑Driven Development), and modern AI-augmented SDLC methodologies
Proficient in application, data, integration, and AI architecture, including agentic workflow design, model integration, and API-first patterns
Deep knowledge of event-driven architecture, cloud integration, and modernization from legacy IBM MQ/IIB/SOA to scalable, distributed platforms
Significant experience in requirements analysis and specification development, with a strong understanding of AI-assisted development workflows, testing methodologies, and quality gates
Experience leading technical architecture across complex, mission-critical operational domains with emphasis on resiliency, observability, and AI-enabled automation
Ability to effectively lead and support modernization, change, and continuous improvement in a fast-paced, AI-driven engineering environment
Ability to manage large architecture workloads across multiple programs, AI workflows, technical initiatives, and ad‑hoc requests while maintaining high responsiveness and follow-through
Strong understanding of enterprise application environments, integration ecosystems, and AI orchestration components—and how they interact within end-to-end implementation processes

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Developer/Sr Developer, IT Applications (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Information Technology Team within the Information Technology Division
Responsible for leveraging cutting edge technology to solve business problems at American Airlines by participating in all phases of the development process from inception through transition, advocating the agile process and test-driven development, using object-oriented development tools to analyze, model, design, construct and test reusable objects, and making the codebase a better place to live and work

What you'll do

Collaborates with leaders, business analysts, project managers, IT architects, technical leads and other developers, along with internal customers, to understand requirements and develop needs according to business requirements
Maintains and enhances existing enterprise services, applications, and platforms using domain driven design and test-driven development
Troubleshoots and debugs complex issues; identifies and implements solutions
Creates detailed project specifications, requirements, and estimates
Researches and implements new technologies to enhance current processes, security, and performance
Supports the development of coding standards and adheres to best practices and security guidelines
Works closely with software architects and technical leads to ensure decisions meet long-term enterprise growth needs

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
3 years of full Software Development Life Cycle (SDLC) experience designing, developing, and implementing large-scale applications in hosted production environments
3 years of professional, design, and open-source experience

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
5 years of full Software Development Life Cycle (SDLC) experience
Airline Industry experience

Skills, Licenses & Certifications

Proficiency in Full Stack Development
Proficiency and demonstrated experience in the following technologies:
- J2EE technologies: Java, JSP, JMS, JAXB, JDBC, EJB
- Database and persistence frameworks: Hibernate, PostgreSQL, MongoDB
- Cloud-based development: Cloud Foundry
- Web Servers: Tomcat, tcServer, Websphere
- Web Services: REST/SOAP (JSON/WSDL/XML)
- Frameworks: Spring Framework, Spring Boot
- Front-end: Angular/React JS, Ext JS, CSS, jQuery, AJAX
- Build/deployment tools: Maven, Gradel, Git, Junit, Mockito
- Other Dev Ops Toolchain: Selenium, Nexus Repository, Hygieia, SonarQube, Fortify on Demand, Slack, GitHub, Jenkins, ElasticSearch, Logstaash, Kibana, New Relic
- Other: Linux/Unix shell Scripting, JavaScript, IBM MQ/Rabbit MQ, Tivoli Scheduler, SQL Developer, IDE
Proficiency in object-oriented design techniques and principles
Proficiency in Microsoft Office Tools (Project, Excel, Word, PowerPoint, etc.)
Experience in Agile methodologies, such as SCRUM
Experience in DevOps Toolchain methodologies, including Continuous Integration and Continuous Deployment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Director, Global Security Operations and Risk (Fort Worth, TX, US)

Intro

Why you'll love this job

The Corporate Security Department at American Airlines is tasked with securing the company’s team members, customers, and assets from all unlawful interference both in the air and on the ground. The Director, Global Security Operations and Risk oversees three functional groups, each led by a dedicated Manager/Senior Manager: Security Operations, Geopolitical Risk, and International Security.

What you'll do

• Leads American Airlines 24/7 Security Operations, Geopolitical Risk, and International Security teams.
• Oversees the company’s interactions with all foreign aviation security and intelligence agencies, as well as foreign airline and airport security departments.
• Creates and implements robust plans for both international Corporate Security team members and contracted service providers.
• Assigns roles and responsibilities to relevant security leaders to execute operational oversight, risk and threat management, security vendor support and implementation of integrated organizational plans, policies, procedures, and strategies. Collaborates with Inflight, Flight, Airport Operations, and IOC stakeholders to implement consistent and effective security policies and procedures.
• Oversees and manages the Facility Clearance program for all Department of War classified contracts and cleared team members.

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

• Bachelor’s degree in relevant field or equivalent experience/training

• 7 years of leadership experience in aviation security, compliance, operations, or related field
• Ability to obtain and maintain SECRET level clearance
• Experience in managing a global team and operating within the confines of international regulations
• Experience in risk assessment and mitigation plan development

Preferred Qualifications – Education & Prior Job Experience
• Advanced degree preferred
• 7 years of aviation security experience with an international focus
• Understanding of airline reservation and departure control technology platforms
• Established relationships within aviation security community
• Project management experience
• Security program (technical and procedural) development and deployment experience

Skills, Licenses, and Certifications
• Demonstrates the highest standards of personal ethics and integrity
• Grasp of geopolitics and current and historical threat vectors
• Understanding of emerging technologies and security theories
• Strong knowledge of aviation security regulations and practices, including country specific aviation security regulations and international standards (ICAO and 17)
• Superior problem solving, analytical, and critical thinking skills
• Strong business acumen and ability to effectively present and advocate ideas to all levels of the organization, including executive/senior leadership
• Ability to present and explain complex security topics to non-security leadership and adequately convey operational and economic implications
• Ability to influence through outstanding interpersonal skills, collaboration, and negotiation skills
• Ability to build alliances and reach effective solutions across multiple departments and external parties
• Ability to manage multiple tasks and demonstrate a high degree of initiative
• Ability to think creatively and demonstrate a can-do attitude
• Ability to adapt to unexpected events, new facts, and rapidly changing circumstances
• Ability to thrive in a sense-of-urgency environment and leverage best practices
• Ability to lead, motivate, coach, and counsel team members
• Ability to work effectively in a fast-paced and dynamic environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Revenue Management (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Pricing Development Team within the Revenue Engineering organization.

Responsible for leading a team to drive significant top line revenue improvements for American Airlines, being a thoughtful leader, and active participant as a member of the RM leadership team.
In this role you will lead a team of pricing experts to design and implement technical solutions to support the Revenue Management pricing organization.

What you'll do

Provide strategic leadership, collaborative coordination, and creative problem solving to mentor and manage a successful team while ensuring continuous training and providing development opportunities for analysts with intellectual curiosity and a passion for the business.
Create and foster a relentless focus by identifying new revenue opportunities, leveraging available tools, processes, best practices, and reporting.
Drive improvements in revenue management systems by analyzing forecast and revenue data as well as implement creative solutions to improve profitability.
Develop timely and efficient automation to enhance customer experience, reduce costs, optimize processes, and protect revenue
Lead and collaborate on projects with other departments such as IT, Customer Experience, Commercial Planning and Analysis, as well as external stakeholders and vendors.
Build team culture focused on experimentation, and data-led decisions to connect the customer journey with current/future program capabilities, platform performance, and desired incremental customer behavior.
Utilize statistical analysis, simulations, predictive modeling, or other analytical methods to analyze data and develop practical solutions to business problems.
Utilizing cloud computing systems and cloud analytical platforms to quickly test and scale data analysis.
Leverage customer and market insights to develop hypothesis and utilize A/B tests to improve revenue outcomes.
Collaborates across organizations to define pricing product requirements (reporting and tools), build consensus and execute with accountability through change management best practices, including via internal and external stakeholders from concept to launch.
Leads strategy, optimizes performance and solves complex problems through quantitative analysis and analytical models, using operations research, statistics, machine learning, and forecasting techniques.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree with significant coursework or experience in a quantitative discipline (economics, mathematics, engineering, finance, operations research, etc.)
Minimum 5 years of relevant work experience

Preferred Qualifications- Education & Prior Job Experience

Master’s degree in business-related discipline
Experience directly or indirectly leading teams with significant enterprise and/or top line revenue responsibility
Demonstrated ability to solve and lead others in solving complex analytical problems
Experience leading cross-functional, inter-departmental projects
Prior experience in Revenue Management, Finance, Network Planning or Sales Planning preferred

Skills, Licenses & Certifications

Proven ability to synthesize complex technical information across large data sets and communicate clearly and persuasively with internal and external stakeholders
Ability to manage a team and support critical business decisions in a dynamic, fast-paced environment
Ability to build collaborative relationships with and consensus amongst multiple stakeholders with varying points of view
Ability to solve and to lead others in solving complex analytical problems
Demonstrated ability to take a project from conceptualization through implementation
Ability to thrive in an unstructured role, work through ambiguous problems and be resilient in the face of criticism and constructive feedback
Action-oriented, data & results-driven, customer-focused leader with a natural aptitude for seeking opportunities that transform existing business models
Ability to take action through intelligent risk taking, innovation and entrepreneurship
Display key attributes required by American Airlines: Personal integrity, respectful of others and their opinions, inclusive, team oriented, adaptable, positive and optimistic

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Maintenance Control (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Maintenance Control Team.
Responsible for providing oversight, guidance, and direction ensuring our Technical Operations maintenance organizations have clear priorities and support required to facilitate the return to service of out of service aircraft and or assigned workload.

What you'll do

Expedites the return to service of AA Wide Body aircraft in a safe and efficient manner.
Identifies International Flagship operational risk and collaborates to minimize same.:
- Working with Materials Management to expedite parts (AA, other airline, air taxi or surface transport)
- Field trip support
- Special permit flights
- Functional check flights (FCF/HCF)
- Repositioning flights
Ensures other Integrated Operations Control Center (IOCC) workgroups have accurate information concerning the status of all OTS aircraft;
Ensures maintenance actions that enhance fleet reliability
Conduct coordination calls to facilitate cross-departmental collaboration
Facilitates maintenance ferry and reposition flights as necessary.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

5 years of related experience

Preferred Qualifications- Education & Prior Job Experience

Maintenance Control Technician experience
Maintenance Operations Control experience
Aircraft Maintenance Supervisory experience

Skills, Licenses & Certifications

FAA aircraft airframe and Engine Power Plant (A&P) certification
Excellent time management skills
Ability to generate and support pragmatic solutions while maintaining high quality standards
Level-headed in a high paced, ever-changing environment
Strong analytical skills with high degree of detail orientation

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Engineer (Fort Worth, TX, US)

Intro

Why you'll love this job

This job sits within the Cabin Technology department of the Technical Operations Division. The position is responsible for supporting, maintaining, and the performance of Inflight Entertainment (IFE) and Inflight Connectivity (IFC) technology.

What you'll do

Engineer L2/L3

Manage the software development and Customer Acceptance Testing for the Inflight Entertainment and Connectivity systems (IFEC) and may lead other projects involving on-aircraft systems/technology
Monitors Inflight Entertainment and Connectivity (IFEC) system performance using operational, analytics, and supplier provided data, and works directly with IFEC suppliers to diagnose issues, drive corrective actions, and restore service performance.
Tasks may include defining new processes, gathering and documenting requirements, managing project deliverables, and developing, reviewing, and executing test plans for technology projects
May act as coordinator for any aspect of hosted applications integration, including project management, software, hardware, network, data management, security issues, and vendor selection
Utilizes available resources to continually increase levels of technical expertise and practical experience
Assesses daily priorities in accordance with airline/departmental objectives and management directives

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Engineering, Technology, Computer Science or related technical discipline
2 years of related experience

Preferred Qualifications- Education & Prior Job Experience

Network experience highly desirable
Experience working with Software development, software applications and end user devices is preferred
Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse web technologies and techniques
Excellent communication skills, both verbal and written; able to communicate effectively with multiple management levels and across a broad base of users
Write requirements and test plans, and executing test cases
Ability to travel in cycles that will range between 20% to 70%

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Excellent analytical, technical writing, problem solving, communication, planning and organizational skills
Ability to work under pressure
Must be self-motivated and disciplined in their work ethics
Basic computer programming

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Team Lead, Contact Center- Workforce Support (Fort Worth, TX, US)

Intro

Why you'll love this job

• This role sits within the Customer and Operations Excellence organization. You’ll lead a high performing team of Workforce Analysts who blend data driven decision making with AI powered tools to optimize workforce operations.
• You’ll own the day to day and real time operation of this team. Supporting the coordination of training, scheduling, and intra day management—to meet service goals while improving efficiency and team well being.
• You’ll drive workforce optimization initiatives, guiding your analysts to experiment, automate, and scale best practices across the domestic operation.

What you'll do

• Provide daily leadership, coaching, and subject matter expertise to a team supporting essential operational processes.
• Oversee real‑time and intraday activities to ensure work is completed accurately, efficiently, and in alignment with business priorities.
• Serve as the primary escalation point for operational issues, ensuring timely resolution and clear communication across teams.
• Standardize workflows, documentation practices, and investigative approaches to improve consistency and reliability.
• Partner with cross‑functional teams—including Operations, Technology, and Workforce Support—to coordinate priorities and maintain seamless support for frontline employees.
• Monitor performance trends, identify process gaps, and recommend improvements that enhance team effectiveness and service delivery.
• Promote a culture of accountability, structured execution, and continuous improvement.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in business, analytics, operations, or related field, or equivalent experience.
• 3 years of experience in workforce management, contact center operations, or related analytical roles.

Preferred Qualifications- Education & Prior Job Experience

• Experience supporting complex operational or technical systems.
• Background in workforce management, intraday operations, or contact center support.
• Demonstrated success in process improvement or workflow standardization.
• Familiarity with issue‑tracking tools, documentation systems, or operational reporting.
• Strong stakeholder‑management skills.

Skills, Licenses & Certifications

• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook); advanced Excel preferred
• Working knowledge of statistics, relational databases, and analytics/visualization tools (e.g., SQL, Power BI/Tableau a plus)
• Deep technical understanding of reservations applications: AACoRN, SABRE, QIKRes, iClaim, Nettracer, and others
• Demonstrated ability to coach, set expectations, and manage performance with empathy and accountability
• Excellent customer service and stakeholder management skills; strong written and verbal communication
• Strong analytical skills with the ability to interpret data and make real‑time decisions.
• Experience with workforce management systems and tools.
• Ability to work in a fast‑paced, dynamic environment with shifting priorities.
• Consistent job performance and attendance; ability to work 24/7/365 shifts as business needs require
• Composure under pressure; adept at balancing multiple priorities with minimal supervision
• Continuous improvement mindset

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Team Lead, Contact Center- Systems (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is part of the Contact Center Operation Team within the Customer and Operations Excellence organization.
You’ll lead and guide a team of Analysts responsible for maintaining and supporting reservations applications (AACoRN, QIK, GMT, Nexus). You will ensure consistent research, escalation, troubleshooting, and communication of system issues reported by local offices, while upholding company policies, procedures, and technical standards.
You’ll serve as the central coordination point between frontline operations, support teams, and technology partners, ensuring timely resolution of issues, clear communication, and operational readiness.

What you'll do

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Language/Communication Skills

Ability to effectively communicate both verbally and written with all levels within the organization
Physical ability necessary to safely and successfully perform the essential functions of the position, with or without any legally required reasonable accommodations that do not pose an undue hardship. Note: If the Company has reason to question an employee’s physical ability to safely and/or successfully perform the position’s essential job functions, the HR team generally will engage in an interactive process to determine whether a reasonable accommodation is appropriate. HR (working with the operation) ordinarily first speaks with the team member directly and they mutually identify the physical demands of the job that are or may be impacted by the employee’s obvious or known condition. Then, if necessary, HR would request medical documentation from the team member’s treating physician or others to confirm the employee’s ability to perform those essential job functions safely and successfully.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Expeditor, Supplier Management (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Supply Chain Team within the Integrated Operations Division.
Responsible for supporting the Supplier Management group to assist Commodity Managers and Management in various Supplier Management tasks and issues. Includes locating & expediting parts in support of critical requirements, working within the MRP system to gather information and update the system as required, and utilizing Excel to create visibility & status on vendor performance.

What you'll do

Coordinates directly with outside vendors to expedite the return of aircraft components as required to support the company’s day to day material objectives
Expedites AOG orders as required
Communicates overdue orders to suppliers
Reads maintenance/delivery schedules & inventory reports to determine priority of materials required
Provides shipping and delivery information to all necessary workgroups
Updates FMR or log pages with current delivery information
Develops and updates Excel based reports, status and charts visibility
Maintains appropriate purchasing files and data within purchasing software programs
Assists Buyers to obtain quotes and Purchase Order status
Works with internal departments as well as suppliers to correct any discrepancies in shipping, invoicing, quality, and part number & quantity mismatches
Assists the Commodity Managers in resolving invoice issues
Works with Supplier Management group to identify any and all potentially problematic situations

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Associate's degree in related field or equivalent experience/training

Preferred Qualifications- Education & Prior Job Experience

Bachelor's degree in Business Management, Logistics Management, or Finance
1 year in warehouse or expeditor role or Supply Chain experience

Skills, Licenses & Certifications

Knowledge and functionality in Microsoft Office in Excel, Word, Excel, etc.
Analytical skills and proactive problem resolutional ability
Ability to think "outside the box"
Possess innovative thinking skills with a high degree of motivation
Ability to manage multiple task while dealing with disruptions and change
Ability to work well with others
Ability to work in a fast paced environment
Exceptional organizational skills and pratices

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Strategic Planning and Analysis (Fort Worth, TX, US)

Intro

Why you'll love this job

The Strategic Planning & Analysis group contributes to the airline’s long-term profitability by supporting Alliances, Loyalty, Network Planning, Revenue Management, Sales, and others through rigorous planning and forecasting of critical assets and resulting capacity and revenue; action-oriented analytics; and effective coordination and execution of cross-functional initiatives and partnerships. This group includes Commercial Analysis, Revenue Analysis, Commercial Planning, Fleet & Infrastructure Analysis, and Network Innovation.
This job is a member of the XX team within the Revenue Division.

What you'll do

Leads forecasting and planning initiatives regarding American’s strategic resources (fleet, infrastructure, partnerships, etc.)
Leads a team of analysts responsible for production and analysis of multiple enterprise forecasts, including annual budgets, quarterly five-year-plan high-level forecasts and monthly rolling level updates of capacity, level of operations and revenue
Partners with various teams including Network Planning, Revenue Management, Revenue Analysis, Regional Planning, Financial Planning, and Crew Planning, among other internal stakeholders, to ensure delivery of inputs necessary for the production and dissemination of company forecasts
Leverage analysis of current performance and future forecasts to identify opportunities for improving and optimizing utilization of assets and resources including crew hours and aircraft
Leads a team to identify and quantify revenue opportunities through in-depth analysis of data. Develops and recommends practical revenue management solutions, taking a strong leadership role in a wide variety of revenue initiatives, collaborating with other departments including Pricing, Yield Management, Network Planning, Sales, Finance, AAdvantage, and Marketing.
Drives forward top priority commercial initiatives that span across the company and our partner airlines, bringing alignment around commercial strategies, maintaining clear communication across teams, and ensuring cross-functional actions are completed
Drives and coordinates projects with other departments and presents analyses and recommendations to senior management
Ensures continuous training and provides development opportunities for the analyst pool
Contributes to and drives forward a thriving team culture exemplified by personal integrity and accountability, respect and inclusiveness, collaboration, adaptability, positivity, and care for others
Must be willing to travel for business when needed

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in relevant field or equivalent experience/training
5 years work experience

Preferred Qualifications- Education & Prior Job Experience

Experience directly or indirectly leading teams with significant enterprise and/or top line revenue responsibility
Demonstrated ability to solve and lead others in solving complex analytical problems
Master’s degree in business-related discipline

Skills, Licenses & Certifications

Ability to manage a team and support critical business decisions in a dynamic, fast-paced environment
Ability to build collaborative relationships with and consensus amongst multiple stakeholders with varying points of view at all levels of the organization
Ability to solve and to lead others in solving complex analytical problems
Independent work ethic, inquisitive nature and history of challenging the status-quo
Ability to thrive in an unstructured role, work through ambiguous problems and be resilient in the face of criticism and constructive feedback
Demonstrated ability to take a project from conceptualization through implementation
Ability to develop and adhere to timelines, manage projects with minimal supervision, and work well in team environment
Ability to take action through intelligent risk taking, innovation and entrepreneurship
Knowledge of Microsoft Office

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Member Services Representative, AACU Branch Operations (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is within the American Airlines Credit Union. The role is responsible for building positive relationships with American Airlines Credit Union members, which is key in understanding member needs and recommending appropriate products and services to fulfill those needs.

What you'll do

Open new accounts, sell and process Credit Union services for new and existing members
Post deposits and process loan payments
Process various monetary transactions and maintain account information
Perform Notary Services as required
Create and promote positive name recognition for the Credit Union
Work with branch/department managers and leverage cross-selling opportunities
Research member inquiries and provide solutions as required in a timely manner
Maintain awareness of all branch functions and duties to provide proper support and coverage at all times
Implement and enforce internal control and security measures in accordance with Credit Union policies and government regulations
Foster a culture that promotes teamwork, service excellence and relationship building within the covered branches and overall organization
Perform loan interviews, processing and disbursement activities, as assigned by manager
May work a rotating Saturday schedule depending on job location
Perform other duties as assigned
The selected individual will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED
Must be able to work in-person at assigned branch location
Must have cash handling, sales, or a combination of customer service and financial institution experience within the last twelve months
Job level to be determined by the candidate's skills, qualifications and relevant consumer loan processing or underwrriting experience

Preferred Qualifications- Education & Prior Job Experience

College degree in business, finance, or related area, or equivalent financial services experience, or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions
Previous banking or Credit Union experience
Previous experience in a service-culture environment

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Ability to exercise excellent member service skills
Ability to perform in a service-culture environment with a desire to cross sell Credit Union products and services
Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
Ability to interact professionally with all employees and members
Ability to speak, read, and write in English is required; Spanish is a plus
Ability to work independently and with minimal supervision
Ability to perform basic math calculations and analyze data
Ability to self-motivate with strong organization skills and capacity for attention to detail
Ability to effectively prioritize work and meet deadlines
Ability to sit and/or stand for extended periods of time
Ability to work varying schedules, including evenings and weekends
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Crew Scheduler, Pilots (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Crew Scheduling Team within the Integrated Operations Division.
Responsible for efficiently scheduling pilots to ensure a complete flight crew is staffed on every AA flight according to Federal regulations (FAR 117 Limitations), Pilot union contractual guidelines, and Company policies. This job also manages pilot staffing and consults with the Supervisor on daily operational requirements in order to ensure that any open time incurred due to operational causes (such as weather, irregular operations, charters, ferries, equipment substitutions, etc) is allocated to a base that can cover the operation in the most expeditious and cost efficient way possible. We provide safe, reliable, and courteous service to our customers, the crewmembers of American Airlines, who in turn, take care of our paying passengers.

What you'll do

Maintains pilot schedules and assignments in accordance with Company’s standard operating procedures, Federal Aviation Regulations and Collective Bargaining Agreement
Generates, monitors and interprets various message reports related to pilot schedules
Communicates schedule changes to pilots
Uses different electronic communication methods to interact with team members across various operational functions
Utilizes multiple software programs (FOS, SPP, Microsoft office tools, web browsers, etc.) to monitor and modify pilot schedules
Provides excellent and timely customer service to pilots
Remains current by completing required online and classroom training
Must be able to work all shifts including holidays and weekends in a 24/7 operation
Must be able to work overtime as required, sometimes with little or no advance notice
Assists with on the job training for incoming new hires as required
Successful candidates would be required to complete a one year commitment within Crew Scheduling

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED equivalency
Customer service experience

Preferred Qualifications- Education & Prior Job Experience

Associates degree in related field
1-2 years airline experience
Operations experience and familiarity with the SABRE/DECS system

Skills, Licenses & Certifications

Ability to interact effectively with all levels of management and union groups, as needed
Must comply with American Airlines Attendance policy
Ability to work in a highly stressful environment on a daily basis and to prioritize tasks
Ability to exercise sound judgment in making decisions based on information gathered/reviewedto exercise sound judgment in making decisions based on information gathered/reviewed
Ability to be flexible and capable of adapting to constant change
Must have cognitive skills to read and understand numbers and letters, and the ability to apply that knowledge
Ability to learn computer applications and apply knowledge
Must be able to handle multiple tasks concurrently
Must work well under pressure and deadlines
Must work with minimal supervision
Must be able to manually complete duties in the event of computer outages
Ability to understand the 24-hour clock and worldwide time zones in daily conversations with crewmembers
Must be able to read and comprehend the Pilot labor agreements and FAR 117 Limitations
Ability to memorize computer entry codes and city codes

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Coordinator, Facilities Maintenance Programs (Fort Worth, TX, US)

Intro

Why you'll love this job

Responisbile for overseeing the administrative setup, maintenance and compliance of our (CMMS) Computerized Maintenance Management Systems under the guidance of the Manager Systems and Programs.
This job is a member of the Facilities Maintenance Team within the Integrated Operations Division.

What you'll do

Provides maintenance teams a record of the assets they are accountable to maintain, schedule, track maintenance and keep historical records of work performed including parts, materials and labor costs Creates and updates Equipment records, maintenance tasks, user profiles
Applies (PM) Preventative Maintenance schedules Creates and tracks work orders
Builds CMMS reports and produces data on asset activity
Acts as CMMS point of contact for compliance auditors
Travel to stations nationwide to take inventory of American Airlines assets and train users
Train all levels of staff, including management, on the CMMS system (While rare, this includes all three shifts)
Generate pivot tables and charts in excel for reporting purposes
Travel up to 50%, this includes both day and overnight trips

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Bachelor’s or relevant work experience
Knowledge of WebTMA System
Regulatory compliance experience

Skills, Licenses & Certifications

Must be able to secure appropriate airport authority and/or US Customs security badges
Must be authorized to work in the U.S.
Ability to learn various maintenance management software systems
Must be willing and able to travel within the US
Proficient in Microsoft Word, Excel, PowerPoint, Outlook, etc.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Menu Planning (Lounges) (Fort Worth, TX, US)

Intro

Why you'll love this job

This role serves as a key owner to develop, implement, and manage airport lounge and inflight menus. The position is responsible for driving innovation, ensuring operational readiness, and enhancing the customer experience through thoughtful menu design and execution in both the lounges and inflight. The ideal candidate will blend culinary insight with hospitality and ability to elevate our customers dining experiences.
This job is a member of the Customer Experience group.

What you'll do

Own the end‑to‑end customer experience strategy for airport lounges and inflight dining, overseeing menus, beverage programs, and service policies across Admirals Club®, Flagship® Dining, and all inflight cabins to elevate the American Airlines premium proposition.
Utilize a data driven approach to all decision making and generate innovative solutions based on customer feedback to elevate the customer experience.
Monitor and report on the competitive landscape to ensure offerings remain aligned with or exceed industry standards.
Collaborate with internal and external partners, including catering partner design chefs, suppliers, and Premium Guest Services team to develop new and existing menu concepts and recipes.
Own culinary development program management and create customer focused solutions.
Lead presentations with internal leaders, catering partners and suppliers for redesigns, product changes, menu launches and customer experience initiatives.
Liaison between all stakeholders (Premium Guest Services, Catering Operations, Distributors, Finance, Airports, Procurement, Service Delivery, Suppliers, etc.) to ensure seamless execution of current and new menus.
Manage internal menu specifications, customer-facing content, and other administrative tasks.
Analyze customer feedback, flight attendant reports, sales data, and culinary trends to identify opportunities for improvement.
Investigate product and menu-related issues and support the development and solution implementation.
Interface with all levels of management within American Airlines and with external suppliers.
Develop and deliver high-impact presentations to support strategic decisions and business initiatives.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Undergraduate degree, or equivalent hospitality experience
3 + years’ experience in culinary design, front of the house or menu development and execution
3+ years of proven multi team collaboration experience with ability to lead, organize and prioritize projects with internal and external teams
Ability to travel internationally and domestically as needed
Ability to be highly creative and analytical, with demonstrated problem-solving and decision-making skills

Preferred Qualifications- Education & Prior Job Experience

Knowledge of market / industry trends related to food & beverage
High level of initiative and proven experience managing a large workload and changing priorities with limited direction and ease

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, Outlook and Powerpoint
Ability to adapt and understand software and systems
Ability to have a high level of initiative and proven experience managing a large workload and changing priorities with limited direction and ease
Ability to be highly creative and analytical, with demonstrated problem-solving and decision-making skills
Ability to identify and drive creative product and marketing solutions while operating within a budget
Ability to develop and present recommended communication plans and interact effectively with various levels of management
Strong communication and collaboration experience
Self-starter with great attention to detail
Ability to build, develop and maintain key relationships and partnerships in a team environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Menu Planning (Culinary Partnerships and Projects) (Fort Worth, TX, US)

Intro

Why you'll love this job

This role serves as a key owner to develop, implement, and manage culinary partnerships across airport lounge and inflight menus. The position is responsible for driving innovation, ensuring operational readiness, and enhancing the customer experience through thoughtful menu design partnerships and execution in both lounges and inflight. The ideal candidate will blend culinary insight with hospitality and ability to elevate our customers dining experiences.
This job is a member of the Customer Experience group.

What you'll do

Lead and influence culinary partnerships across inflight dining and airport lounges, partnering with internal and external stakeholders to deliver differentiated menus and beverage programs for Admiral Clubs, Flagship Dining, and all cabins
Manage complex cross functional initiatives focused on refreshing and enhancing inflight service elements, including service ware and onboard presentation
Utilize a data driven approach to decision making and generate innovative solutions based on customer feedback to elevate the customer experience.
Monitor and report on the competitive landscape to ensure offerings remain aligned with or exceed industry standards.
Collaborate with internal and external partners, including catering partner design chefs, suppliers, and Premium Guest Services and Inflight teams to develop new and existing menu concepts and recipes.
Own culinary development program management and create customer focused solutions.
Lead presentations with internal leaders, catering partners and suppliers for redesigns, product changes, menu launches and customer experience initiatives.
Liaison between all stakeholders (Premium Guest Services, Catering Operations, Distributors, Finance, Airports, Procurement, Service Delivery, Suppliers, etc.) to ensure seamless execution of current and new menus.
Manage internal menu specifications, customer-facing content, and other administrative tasks.
Analyze customer feedback, flight attendant reports, sales data, and culinary trends to identify opportunities for improvement.
Investigate product and menu-related issues and support the development and solution implementation.
Interface with all levels of management within American Airlines and with external suppliers.
Develop and deliver high-impact presentations to support strategic decisions and business initiatives.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Undergraduate degree, or equivalent hospitality experience
3 + years’ experience in culinary design, front of the house or menu development and execution
3+ years of proven multi team collaboration experience with ability to lead, organize and prioritize projects with internal and external teams
Ability to travel internationally and domestically as needed
Ability to be highly creative and analytical, with demonstrated problem-solving and decision-making skills

Preferred Qualifications- Education & Prior Job Experience

Knowledge of market / industry trends related to food & beverage
High level of initiative and proven experience managing a large workload and changing priorities with limited direction and ease

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, Outlook and Powerpoint
Ability to adapt and understand software and systems
Ability to have a high level of initiative and proven experience managing a large workload and changing priorities with limited direction and ease
Ability to be highly creative and analytical, with demonstrated problem-solving and decision-making skills
Ability to identify and drive creative product and marketing solutions while operating within a budget
Ability to develop and present recommended communication plans and interact effectively with various levels of management
Strong communication and collaboration experience
Self-starter with great attention to detail
Ability to build, develop and maintain key relationships and partnerships in a team environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Product Designer/ Sr Product Designer, UX (Airport Agent & Gate Management) (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Technology Strategy & User Experience (UX) team within the Information Technology division at American Airlines. We're a multidisciplinary UX team that drives the user experience for our customer and employee facing applications.
In this position, you'll work within a cross-functional team where you'll influence product and design decisions with ownership of initiatives from inception through implementation. This role can sit in the product focused on delivering value to product teams or in Design Operations focused on standards and process to scale design across the enterprise.
You'll get to showcase your experience and knowledge in interaction / visual design, information architecture, user research and UX strategy.

What you'll do

This list is intended to reflect the current job, but there may be additional essential functions (and certainly non-essential job functions) not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate, observing any legal obligations including any collective bargaining obligations.

Influence outcomes and Product Owner decisions based on UX best practices, design principles and research, using agile methodologies.
Collaborate with Engineering to find the most effective, expedient and efficient way to implement solutions.
Collect, analyze, present and action feedback and manage changes to UX deliverables.
Present work clearly and compellingly to stakeholders, leveraging storytelling and presentation skills.
Provide timely status updates (including work left to do, issues and risks) using project management tools like Rally, Jira, Aha!, etc.
Communicate effectively with all team members to get work done.
Design the visual style, interface and interaction flow of applications and experiences that adhere to design standards and the patterns of a design system.
Develop conceptual diagrams, wireframes, visual mockups and prototypes that consider systems thinking and information architecture.
Create research strategies based on desired outcomes and develop usability test plans, scripts and scenarios for prototypes. Regularly formulate and test hypotheses during design iterations.
Use research techniques (heuristic reviews, user interviews, remote unmoderated and in-person testing) to determine ease-of-use and comprehension of designs and ideas.
Lead end-to-end UX design processes, from ideation through execution.
Mentor and guide other Designers to foster growth and collaboration.
Ensure designs are responsive and adaptive for both desktop and mobile platforms.

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

Bachelor's degree in human computer interaction, human factors engineering, computer science, visual design, library sciences or other related discipline, or equivalent experience or training
3+ years of experience as a UX practitioner with a background in user experience design, interaction design or similar
Experience working closely with Engineers from inception through implementation in an agile environment
Experience collaborating effectively across disciplines, product lines, roles, geographical and time zone boundaries
Knowledge and proficiency using remote unmoderated testing tools and moderated testing devices and platforms
Experience in responsive, adaptive and accessible designs
Experience with design for mobile app (iOS and Android), desktop and web applications

Preferred Qualifications – Education & Prior Job Experience

Master's degree in human computer interaction, human factors engineering, computer science, visual design, library sciences or other related discipline, or equivalent experience or training
5+ years of experience as a UX practitioner with a background in user experience design, interaction design or similar
Experience with accessibility standards, including WCAG 2.0+ AA compliance, localization and inclusive design
Ability to adopt and contribute to design systems and promote design standardization across the enterprise
Proven ability to work in Product and DesignOps environments to meet evolving organizational needs

Skills, Licenses, and Certifications

Strong skills in modern design and prototyping tools (Figma, Adobe CC, etc.)
Understanding of HTML, CSS, JavaScript and other frontend development languages
Advanced analytical skills dealing with complex data problems and implementing sustainable solutions
Strong organizational skills and the ability to label, classify and intelligently build flows and wireframes for complex computer applications are a plus
Ability to manage multiple concurrent projects and communicate effectively with non-technical users
In-depth understanding of both qualitative and quantitative research methods
Strong understanding of user-centered design principles and a solid grasp of trends in web and app design
Familiarity with emerging technology such as generative AI and spatial computing
Proficiency in using project management tools (Rally, Jira, Aha!, etc.) to track progress and report status
Storytelling and presentation skills to effectively communicate design decisions

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Corporate Accounting (Fort Worth, TX, US)

Intro

Why you'll love this job

Accounting functions may include: debt, lease and equity investment accounting, frequent flyer accounting, benefits, intangible assets, foreign exchange, intercompany, Hyperion administration, G/L maintenance, financial statement consolidation, stock compensation and administration, SEC and other external reporting, fixed asset accounting, cash accounting, inventory accounting and asset accounting.

Manager is responsible for supervising the day-to-day functions for the corporate accounting / financial reporting processes of the company.

What you'll do

Oversee the preparation of monthly, quarterly and annual supporting schedules for responsible accounting functions;
Review journal vouchers, monthly support schedules and general ledger account reconciliations
Supervise the day-to-day maintenance and projects associated with those areas of responsibility
Research new/revised accounting requirements and work with peers to incorporate them into schedules, reports, and monthly procedures
Coordinate activities to ensure internal/external auditors requests are completed
Ensure integrity of relevant financial system modules and compliance with Generally Accepted Accounting Principles (GAAP)
Ensure that accounting functions are Sarbanes Oxley (SOX) compliant
Assist in providing guidance on accounting issues to business groups of the company as needed
Assist in providing new employees with appropriate training on business processes and system applications for assigned areas of responsibility. Assist in providing direction as needed to team members
Evaluate the effectiveness and efficiency of business processes, procedures and accounting assumptions on an ongoing basis. Recommend and assist in process improvements to improve the control environment and increase the utilization of resources (people, technology, funds)
Develop and maintain documentation for business and system processes for assigned responsibilities
Represent the department in meetings and through written and verbal communication with internal and external customers
Perform a variety of other functions/ad-hoc projects as assigned to aid in the department’s/company’s achievement of goals and business objectives

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Undergraduate degree in accounting or equivalent experience/training
Professional certification (CPA) preferred
Minimum five years of professional accounting experience in a large public accounting firm or large public company accounting department preferred

Preferred Qualifications- Education & Prior Job Experience

Demonstrated outstanding leadership abilities; manager experience preferred

Skills, Licenses & Certifications

Demonstrated ability to work in a team environment
Demonstrated ability to work on projects and prioritize and execute concurrent assignments.
Demonstrated experience using innovative thinking ability with high degree of motivation and problem solving skills required
Demonstrated ability to interpret and apply technical accounting literature
Demonstrated ability to design effective controls over financial reporting
Excellent written, verbal communication and interpersonal skills and the ability to handle multiple tasks effectively
Self-motivated, detail-oriented with strong organizational and time management skills
Flexible/adaptable to constant change and scheduling needs to meet deadlines.
Proficient with Microsoft Office software; good working knowledge of mainframe accounting/reporting systems – SAP general ledger and Hyperion Financial Management reporting tool preferred
Ability to consistently meet deadlines

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst, Revenue Management Market Analysis (Fort Worth, TX, US)

Intro

Why you'll love this job

This role will be responsible for developing and executing data-driven pricing and inventory strategies across a specific geographic region to maximize revenue. Through structured training and hands-on experience, you'll gain a deep understanding of airline economics, influence commercial decisions, and position yourself for future leadership opportunities. This role is ideal for proactive, analytical thinkers who thrive in fast-paced, strategic environments.

What you'll do

• Depending on your placement within the Revenue Management team, your responsibilities will focus on either Pricing or Yield Management, both critical to maximizing American Airlines’ revenue performance.

• Pricing teams monitor, initiate, and communicate pricing actions, and strategic pricing execution.

- Monitor Market Performance: Track fare trends, booking behavior, and revenue metrics across assigned markets using dashboards and reporting tools.
- Analyze Competitive Landscape: Evaluate competitor pricing actions, schedule changes, and market shifts to identify opportunities.
- Execute Fare Filing: Translate pricing strategies into fare filings using tools (ATPCO) and systems to ensure accuracy and timeliness of submissions.
- Develop Pricing Strategy: Design fare structures and pricing strategies tailored to market dynamics, customer segmentation, and demand elasticity.
- Identify Root Causes/Review Market Performance: Using SQL, Tableau/Power BI, and other analytical tools to diagnose underlying drivers of underperformance. Conduct post-implementation analysis to assess the impact of pricing actions and performance gaps.
- Collaborate Cross-Functionally: Work closely with Pricing, Network Planning, Sales, and Alliances to align inventory decisions with broader commercial strategies.
- Develop Action Plans: Recommend tactical and strategic adjustments to pricing, fare products, or market positioning based on insights.
- Present Outcomes and Drive Implementation: Communicate findings to leadership and cross-functional stakeholders. Secure buy-in and coordinate necessary stakeholders to execute pricing actions.
- Yield Management teams optimize flight-level revenue by accurately valuing passenger demand and forecasting future booking behavior.
- Forecast Passenger Demand: Continuously monitor and update demand forecasts using historical booking trends, competitive pricing, industry capacity, and macroeconomic indicators.
- Optimize Inventory Controls: Adjust seat availability, using bid price, across fare classes to maximize revenue, balancing demand forecasts with booking behavior and strategic goals.
- Segment and Value Customers: Use descriptive and prescriptive analytics to assess customers' willingness to pay, segment demand, and tailor inventory strategies accordingly.
- Monitor Market Performance: Diagnose and communicate market performance metrics including Load Factor (LF), Yield, Revenue per Available Seat Mile (RASM), and local vs. flow traffic dynamics.
- Identify Gaps and Opportunities: Conduct root cause analysis on underperforming flights or markets and recommend tactical adjustments to inventory strategy.
- Collaborate Cross-Functionally: Work closely with Pricing, Network Planning, Sales, and Alliances to align inventory decisions with broader commercial strategies.
- Communicate Insights: Present market trends, forecast updates, and strategic recommendations to leadership and other stakeholders.
- Support Strategic Initiatives: Contribute to ad hoc projects by providing demand and inventory insights using tools like SQL, and Tableau/Power BI.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

BS in Economics, Finance, Supply Chain, Industrial Engineering, or equivalent experience/training
2+ years professional experience in applicable/related field

Preferred Qualifications- Education & Prior Job Experience

Master’s degree in related field
Previous experience in Revenue Management or Commercial organizations such as Network Planning, Commercial Planning & Analysis, Seamless Partnerships, or Corporate Sales Strategy
Strong understanding of Pricing/Yield Management tools, reports, systems, and processes (ATPCO, Diio, Sabre)

Skills, Licenses & Certifications

Demonstrated analytical skills, including the ability to assemble information, extract pertinent facts, draw logical conclusions, and present recommendations.
Interest in optimization, problem-solving, economic game theory, and consumer buying behavior.
Ability to make independent judgments and decisions while taking ownership of job responsibilities.
Willingness to take calculated risks.
Ability to work well within a team environment.
Familiarity with software programs used in conducting quantitative analysis (Oracle, SAS, etc.).
Skilled in Microsoft Office software (e.g., Word, Excel, and PowerPoint)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Inflight Administration (Fort Worth, TX, US)

Intro

Why you'll love this job

Responsible for the day-to-day operational needs for training devices and equipment.
Oversees budget, ordering and tracking of equipment inventory and utilization of training devices to support departmental operation and decision making
Responsible for the development and maintenance of the Inflight training equipment manual
Partners with sim tech to trouble shoot device and training equipment issues
Leads the Inflight Production and Technology teams within Inflight Training
Identifies business problems and opportunities, and gain consensus among stakeholders
Assists with internal and external audit processes
Oversees the daily operation of the Inflight virtual reality training lab
Interfaces with a variety of functional areas within Inflight and other groups

What you'll do

Manages the daily operation of a team of support staff and management team members that services our Flight Attendants and frontline management on a variety of administrative needs
Engages team members to manage high volume, prioritize well, accomplish team goals and deliver exceptional customer service
Liaisons between numerous levels of management & external stakeholders to ensure an easy transition to being away from work
Actively monitors performance and continuously seek improvement, reward passion and drive
Provides team members with the tools they need
Ability to motivate team, actively communicate and ensure collaboration
Ability to build effective relationships
Promotes empowerment of the team, ensuring that each team member is fully engaged and making a meaningful contribution, and encourages a sustainable pace with high-levels of quality for the team
Oversees the new hire onboarding process for new hire flight attendants
Works with manager to provide guidance on streamlining administrative procedures
Oversees quality control and consistency within the qualification team
Creates an environment of an open door policy to work through issues to achieve team resolution
Collaborates with Crew Scheduling, Crew Compensation, Inflight Contract Administration, Crew Coordination, APFA, PBS Administration, and various FOS Teams

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED equivalency
Knowledge of AA and Flight Service policies, procedures, agreements and JCBA language

Preferred Qualifications- Education & Prior Job Experience

Bachelor's degree or equivalent experience
3 years experience leading and supervising a team

Skills, Licenses & Certifications

Strong organizational, interpersonal, oral and written skills Knowledge of Microsoft Office to include Word, Excel, Outlook, etc
Ability to maintain a high level of professionalism and discretion
Strong leadership skills to lead a team and inspire others
Provides coaching as appropriate and when necessary
Ability to effectively addresses conflict
Ability to work effectively under extreme deadline pressure
Knowledge of Bidding Systems, PBS, PTS, ETB, ROA, ROTD, AVBA systems
Ability to maintain and analyze data reporting

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Data Scientist/Sr Data Scientist, IOC Analytics (Fort Worth, TX, US)

Intro

Why you'll love this job

The role is a part of the Operations Decision Support team. Positioned within the Operations Planning and Performance (OP&P) organization, this team is ideally situated to support business units with cutting edge solutions and analytics for a robust, reliable, and efficient operation. We are responsible for helping to create and promote a cross-functional learning organization and continuous improvement culture through optimization modeling, advanced analytics, and data science.

What you'll do

Develop business domain understanding, identify opportunities, and develop analytical solutions.
Apply Operations Research (OR), Statistical, Data Science and Machine Learning techniques to evaluate performance, prescribe solutions and improve decision making to support company’s long-term strategic vision and growth initiatives.
Engage in a broad spectrum of data science activities including data mining, data wrangling, building descriptive and predictive data models, visualization, development of recommendations, and presenting to business stakeholders.
Create compelling and holistic stories for communicating and visualizing insights based on data-driven recommendations to provide actionable insights that drive informed decisions for a variety of operations-related problems.
Research current practices and industry trends and keep abreast of latest advances in OR, data science techniques and Cloud-based data analytics to solve complex airline operations problems.
Establish connections with multiple levels and job functions within Airports, TechOps, and Integrated Operations Center (IOC) from front-line team members to senior leadership to gain valuable insights into opportunities, data, people, and processes.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

An advanced degree (Masters or higher) in a quantitative discipline (Operations Research, Data Science, Industrial Engineering, Computer Science, Decision Sciences, Statistics, etc.)
In-depth knowledge and strong background in one or more of the following specialized areas:
- Advanced optimization modelling methods (LPs, MIPs, etc.) and experience building large-scale models using FICO Xpress, ILOG CPLEX, or similar
- Experience in applying Machine Learning, Data Science, and AI-driven techniques to practical business problems
Expertise in at least one computer programming/scripting language (e.g., Python, R, Java, C++)
Practical experience in data extraction, engineering, cleansing, analysis, and visualization
Excellent interpersonal, relational and communication skills (both oral and written)

Preferred Qualifications- Education & Prior Job Experience

Domain knowledge in the airline industry or other transportation-related field.
Practical experience working with data and developing machine learning models using cloud technologies (data lake, Microsoft Azure, AzureML, Databricks)
Experience with visualization design and UX principles
Familiarity with behavioral science or contextual inquiry principles

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, AACU Employee Training and Development (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member setting the vision and executing the strategy for the Credit Union's Employee Training and Development team. The Manager of Employee Training & Development leads the strategy, design, and continuous improvement of enterprise-wide training and development initiatives. This role owns learning strategy, training needs assessment, instructional delivery, and learning technology to ensure training aligns with organizational goals, change initiatives, performance improvement, and compliance requirements. As a trusted business partner, the role collaborates with leaders across the organization to provide consultative learning solutions that address performance gaps and build organizational capability.

What you'll do

Serve as the enterprise owner for all employee training and development initiatives across the Credit Union.
• Develop and execute an organization-wide training strategy aligned with business objectives and strategic initiatives.
• Establish and maintain strong partnerships with business leaders to proactively identify training needs and align learning solutions with operational priorities.
• Assess and prioritize organizational training needs, providing consultative solutions to support change management, performance improvement, and error correction.
• Oversee all training programs, including onboarding, role-specific training, and compliance training.
• Partner with the Compliance team to execute the assignment, tracking, and completion of annual compliance training requirements in support of regulatory and audit expectations.
• Own and manage the Learning Management System (LMS), including administration, reporting, learner experience, vendor relationships, and continuous optimization.
• Identify, evaluate, and implement learning tools, technologies, and platforms to support evolving organizational needs.
• Lead and develop instructors and facilitators, ensuring quality, consistency, and effectiveness of instructional delivery.
• As needed, step in to design and develop training materials or deliver instructor-led training to support organizational priorities.
• Measure the effectiveness and impact of training initiatives, using data and feedback to drive continuous improvement and provide insights to leadership.
• Partner with audit, compliance, and business teams to produce training-related reporting and documentation in support of audit and regulatory requests.
• Manage the Training & Development budget, resources, and team performance.
• Participate in cross-functional projects and initiatives as a learning and organizational change partner.
• Ensure all training initiatives comply with applicable laws, regulations, and internal policies, including data security and confidentiality requirements.
• Perform other duties as assigned.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• High school diploma or GED
• 1–3 years of experience in training, facilitation, instructional delivery, or related experience supporting employee learning and development

Preferred Qualifications- Education & Prior Job Experience

• Bachelor’s degree in training & development, Organizational Development, Human Resources, Education, Business, or a related field
• Experience working in a credit union, financial institution, or other regulated environment
• Training and development–focused professional certification (e.g., ATD CPTD/APTD).
• Experience developing and managing enterprise onboarding programs, role-based training pathways, or leadership development initiatives
• Experience managing or developing instructors and facilitators
• Familiarity with change management principles and organizational adoption strategies
• Experience in public speaking, presentation and meeting facilitation skills

Skills, Licenses & Certifications

• Learning and development principles, adult learning theory, and instructional design best practices.
• Training needs assessment and performance improvement methodologies.
• Learning management systems and learning technologies.
• Compliance and regulatory training requirements in a financial services or regulated environment.
• Strategic planning and execution of organization-wide learning initiatives.
• Stakeholder consultation and relationship management.
• Instructional design and content development.
• Instructor-led, virtual, and blended training facilitation.
• Project management and prioritization across multiple initiatives.
• Vendor and tool relationship management.
• Ability to assess performance gaps and recommend effective learning or non-learning solutions.
• Ability to communicate effectively with employees at all levels of the organization.
• Ability to manage multiple priorities in a dynamic environment.
• Ability to adapt training strategies to organizational change and evolving business needs.
• Ability to maintain confidentiality and ensure compliance with all applicable laws and regulations.
• Ability to work varying schedules
• Ability to travel overnight as needed
• Ability to maintain satisfactory performance and attendance
• Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst, Global Capacity and Route Planning (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Network and Schedule Planning Team within the Commercial Division
Planning: Responsible for evaluating historical and future profitability metrics and booking trends, collaborating closely with Network Scheduling, Operations, Revenue Management, and Sales teams, forecasting new routes, evaluating historical and future profitability metrics, and fostering relationships with outside stakeholders

What you'll do

Planning

Track industry trends and use both internal and external data to identify lucrative opportunities to improve the existing route network as well as add to our ever-growing list of destinations
Work collaboratively with other facets of the company such as Revenue Management and Sales to develop analyses and forecasts to advance our network in this dynamic business
Maintain reports that contribute to our understanding of our successes and where improvements can be made that align with our commercial goals and drive results
Garner support for new initiatives that reshape and rethink how our network functions and interacts with the rest of the airline
Identify opportunities to create efficiencies with asset deployment and satisfy the requirements of other groups in the organization
Focus on constructing a future-oriented airline that caters to the travel needs of our diverse customer base
Develops and delivers data analyses, data visualization reports, presentations, and other documentation necessary to share capacity plans with internal stakeholders at all levels of seniority

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience
- Bachelor’s degree or equivalent experience/training
- 1 year of related experience
Preferred Qualifications- Education & Prior Job Experience
- 1 year of experience in airline Network Planning/Scheduling, Revenue Management or Financial Analysis
- Bachelor’s degree in Engineering, Mathematics, Economics, Data Analytics, Airline Management or similar field
Skills, Licenses & Certifications
- Ability to analyze data to optimize financial outcomes and to solve problems in a constrained environment
- Skills in developing airline schedules in the AirVision Schedule Manager or in scheduling crews, aircraft maintenance in another software package
- Knowledge of airline scheduling, networks and air service demand patterns

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Coordinator, Inflight Training (Fort Worth, TX, US)

Intro

Why you'll love this job

Responsible for the auditing, issuance, and updating of Flight Attendant qualification records in accordance with Federal Aviation Administration (FAA) and company policies. You will also use MINT TMS system to build and maintain reports for qualification tracking. This role will require you to work a varied schedule including weekends and holidays.
This role is a part of the Flight Service Training team within our Inflight Training group.

What you'll do

Supports the continual operation of a training managment system
Preform audit(s) of all web-based training completion, issued qualifications and, training eligibility for all students attending training
Manages day of class set-up for all training programs
Creates and maintains documentation for all processes and procedures
Monitors Flight Attendant Initial Operating Experience
Coordinates with the FAA, DOD, IOSA, IEP etc. to provide timely and accurate data for audits
Performs system-associated registration activities, including but not limited to report generation and specific assignment of flight attendants to training
Provides records and/or systems explanations to internal and external customers as requested
Coordinates with Base Operations, Training Support Desk, APFA and Crew Scheduling to resolve Flight Attendant qualification issues
Flex to support additional duties, as needed

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience
- High school diploma or GED
- 0-2 years of relavant experience
- Advanced knowledge of FOS and associated systems
Preferred Qualifications- Education & Prior Job Experience
- Bachelor’s degree or equivalent work experience
Skills, Licenses & Certifications
- Advanced knowledge of MS Office suite including Excel and Access
- Knowledge of Enterprise Learning Management System
- Strong interpersonal skills
- Must be able to handle shifting priorities and work independently
- Strong task organizational skills with adherence to developed business practices to ensure a high degree of accuracy
- Ability to coordinate task(s) amongst team, as needed

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Maintenance Control Technician (Fort Worth, TX, US)

Intro

Why you'll love this job

The Maintenance Control Technician provides technical direction to the Aircraft Maintenance Organization.
Responsible for being a key reason why friends, family, and customers of American Airlines fly safely and on time.
There are also opportunities for job growth and advancement, training, and working with many of the industry’s most talented aviation professionals.
The Maintenance Control Technician (MCT) provides the central point of contact to coordinate aircraft maintenance for all locations and supports the minute-to-minute operation of the fleet to which he is assigned.
You will survey and analyze mechanical and operational performance of assigned fleet(s) or system(s).
You will provide technical evaluation and recommendations for resolution of maintenance problems including but not limited to: oversight and coordination; communication with employees and/or vendors both inside and outside the Company.

What you'll do

These are the essential functions of the job
This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job, absent undue hardship. Please contact Accommodations@aa.com should you wish to request an accommodation.

Technical Functions

Provide the central point of contact to coordinate aircraft maintenance for all locations
Provide the point of contact for Engineering Authorization requests by Production
Support the minute-to-minute operation of assigned fleet
Provide technical support for assigned fleets for Dispatchers, Pilots, Aviation Maintenance Technician, and other personnel
Coordinate parts and tooling movement with AOG and MLS
Coordinate manpower requirements for field trips to non-maintenance stations with MOD/MOC
Request and remotely direct the work of contract maintenance personnel in non-maintenance stations in accordance with Maintenance Operations Control Procedures Manual (MOCPM)
Survey and analyze mechanical and operational performance of assigned fleet(s) or system(s) utilizing vendor and American Airlines programs
Continuously monitor aircraft and engine performance systems
Provide technical evaluation and recommendations for resolution of maintenance problems
Utilize aircraft manufacture manuals and other technical manuals
Administer and authorize the use of the Minimum Equipment List (MEL)/Configuration Deviation List (CDL)/Nonessential Equipment Furnishings (NEF)/Tracking and Control (TAC) process in accordance with the Maintenance Operations Control Procedures Manual (MOCPM)
Update delay information and Date Modification Request (DMR) entries for non-maintenance stations
For aircraft at non-staffed maintenance stations, maintain a current list of aircraft status (Estimated Time Remaining or ETR) and communicate. Minimum Equipment List (MEL) information to the appropriate IOC personnel.
Review open non-routine maintenance items on assigned fleet(s) or system(s)
Assist in researching and developing a plan to resolve chronic aircraft faults
Monitor and write follow up items to ensure effectiveness of corrective action to chronic faults
Identify chronic components and pass this information to the Reliability Department
Alert the Maintenance Operations Control (MOC) Manager or MOC on Duty when mechanical problems arise that adversely affect systems operations
Review previous day’s mechanical interruptions and follow up to ensure a positive final corrective action
Maintain and control CAT II/III aircraft certification and ensure aircraft remain in compliance
Maintain the ETOPS Program and ensure aircraft remain in compliance
Maintain the compass card records

What you'll do (cont.)

Maintenance Control Technician General Functions

Perform all functions in accordance with company procedures and policies
Coordinate and communicate with other employees and vendors in order to accomplish work tasks
Report to position on time, as scheduled, and at assigned station or location, including varying shifts, weekends, and holidays
Complete job-relevant training
Adhere to government (e.g., DOT, FAA, TSA) policies and regulations
Adhere to company policies, procedures, and performance standards
Follow instructions from management
Use relevant electronic systems to complete work
Work in a fast-paced, stressful environment, involving tight time constraints and high-pressure situations
Maintain a high level of focus and performance functioning throughout the shift

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED.
Applicable valid driver’s license as required by local authorities.
Ability to read, write, fluently speak and understand the English language or language native to geographical location.
Minimum five (5) years of Aviation Maintenance Technician experience on commerical or military aircraft
Knowledge of Minimum Equipment List (MEL), Extended Twin Operations (ETOPS); General Procedures Manual (GPM)
Ability to work rotating shifts including weekends, holidays, and days-off
Work overtime on short notice or when operationally necessary
Ability to travel on short notice for support of Out of Service aircraft
Report to work on a regular and timely basis
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Must pass initial and random Drug and Alcohol screening
Must be able to secure appropriate airport authority and/or US Customs security badges
Must be able to act professionally under stressful situations when dealing with other departments and customers

Preferred Qualifications- Education & Prior Job Experience

Extensive Avionics and/or Maintenance Control Technician experience preferred
Extensive Aircraft systems troubleshooting experience preferred

Skills, Licenses & Certifications

F.A.A. Airframe and Powerplant license

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Director, People Business Partners (Fort Worth, TX, US)

Intro

Why you'll love this job

The Director, People Business Partner is a trusted advisor to the business, creating value by anticipating talent needs that influence business strategy, shaping and implementing people initiatives, guiding organizational change, and fostering a workplace culture aligned with how the business operates and goes to market. In addition to directing and executing a full range of people policies, initiatives, and programs to ensure alignment, consistency, and shared accountability across enterprise-wide programs, enabling cohesive support for both business‑unit and corporate priorities.

What you'll do

Develops and implements talent strategies, initiatives, and solutions that support business needs in collaboration with senior business leaders
Responsible for the alignment between business objectives and People programs
Serves as feedback channel between business and various People functions to ensure the business perspective is understood
Proactively identify opportunities to drive efficiency and effectiveness within People organization and support of the business
Optimizes organizational structures through partnership with executives and departmental leadership
Leads and implements talent development strategies including engagement, workforce effectiveness, and culture with frontline leaders and team members
Promotes and leads organizational change at all levels of the company
Partner with business leaders and Talent COEs to execute initiatives such as workforce planning, org design, talent reviews, performance and pay planning, succession planning, and team member experience
Drives effective resolution of team member relations issues and stays abreast of changes in the industry, laws, and regulations
Develops measurable action plans for the business unit, partnering with People Analytics team to make data-informed decisions on various business needs
Lead a team of HR Business Partners and generalists; provide coaching, mentorship and real time feedback
Formulates and executes strategic business plans aimed at achieving the organization’s short-term and long-term objectives
Provides strategy for team motivation, orchestrates change as needed, drives results through excellent people management

Manage and prioritize multiple projects and initiatives while exhibiting a flexible and innovative approach to support business goals

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

Bachelor’s degree in related field or equivalent experience/training; Advanced degree preferred
10 years of prior work experience in human resources, including team member relations and investigations; airline experience preferred
7 years of experience in leadership roles, as well as a demonstrated track record of progression
Broad business and financial understanding

In-depth knowledge of local, state, and federal employment laws

Preferred Qualifications – Education & Prior Job Experience

PHR/SPHR or related Human Resources Certification

Skills, Licenses, and Certifications

Demonstrates the highest standards of personal ethics and integrity
Ability to consistently practice outstanding business judgment with unquestionable ethical practices
Ability to coach, mentor, and serve as a role model for all team members
Ability to be highly collaborative, form consensus, build relationships, and work productively with a broad range of experienced professionals throughout the company
Ability to assess opportunities, structure solutions, and effectively execute project plans to meet goals
Ability to work with the leadership team to identify, plan, and execute strategic initiatives
Ability to lead and manage multiple large-scale projects on an ongoing basis and adjust priorities, as necessary, to meet shifting deadlines in a dynamic work environment
Strong analytical skills, with demonstrated ability to analyze data and make sound recommendations
Ability to influence through outstanding interpersonal skills and drive success by asking meaningful questions, challenging the status quo, and modeling teamwork and effective collaboration
Ability to thrive in a fast-paced, changing, and complex environment
Excellent organizational and project management skills
Excellent verbal and written communication skills, with ability to handle complex topics comfortably and to effectively and clearly communicate a strategic and tactical vision to all levels within the organization
Ability to work independently with minimal supervision, as well as function effectively as a member of a team
Proficient with Microsoft Office software
Periodic travel is required

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

Engineer (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the A319/A320/A321 Fleet Engineering Team within the Technical Operations Division. This team helps troubleshoot and resolve operational issues on transport category aircraft. This position will be responsible for Engineering support on various aircraft systems and improving associated reliability through project management.

What you'll do

Engineer L2

Keeps informed of day-to-day airline operations involving field of responsibility
Assesses daily priorities in accordance with airline/departmental objectives and management directives
Investigates aircraft/component problems which may cause aircraft delays or cancellations, substantial expenditures in manpower or materials, or interruptions in maintenance operations, and determines appropriate corrective actions
Provides Engineering support as required for disposition of discrepant conditions affecting aircraft or components in order to restore serviceable status
Responds to requests from Maintenance and other airline departments when technical assistance is required to support projects or resolve problems
Develops action plans for fleet/multi-fleet and/or component engineering projects and pursues final dispositions according to assessed priorities
Coordinates with other airline departments, as required, to provide for effective and efficient implementation of engineering dispositions
Prepares Engineering documents to implement technical dispositions by providing customized procedures for repairs, modifications, inspections or other maintenance actions which provide benefits in accordance with airline/departmental objectives and management directives
Maintains knowledge of current and pending regulations, which affect areas of responsibility and ensures that all Engineering actions maintain compliance with applicable regulatory requirements
Utilizes available resources to continually increase levels of technical expertise and practical experience
May work irregular hours and shift schedules; may travel

Engineer L3
Please see Engineer L2 essential job functions. This position additionally performs the following:

Coordinates with manufacturers and regulatory authorities, as required, and ensures that Engineering dispositions are properly substantiated in accordance with applicable regulations and Company manuals
Develops customized procedures and special criteria for repairs, modifications, inspections, servicing and other maintenance actions which are not adequately addressed in existing manuals
Strives to improve communications skills, time management and other personal qualities pertinent to maximum effectiveness and efficiency in performing assigned duties

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Engineering related
2 years of related experience

Preferred Qualifications- Education & Prior Job Experience

3-6 years experience as an engineer with aircraft systems or related experience
Experience authoring, revising, and creating Engineering Orders (EOs), Maintenance Evaluation Team (MET) Projects, and Engineering Authorizations (EAs)
Knowledge of CFRs, maintenance programs, WDM, AMM, IPC, TSM and CMM

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Excellent analytical, technical writing, problem solving, communication, planning and organizational skills
Ability to work under pressure
Must be self-motivated and disciplined in their work ethics
Basic computer programming

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Warehousing and Distribution (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Stores Team within the Integrated Operations Division.
Responsible for leading an organization responsible for providing spare parts deliver service to base maintenance, repair shops, and the airline.
In addition, it ensures inventory accuracy is maintained through a consistent cycle count program. Maintain stores compliance integrity through audits and direct communication with our front line employees.

What you'll do

Cares for and leads diverse employee groups, including front line team members
Maintains effective collaboration between supply chain, production, planning, and engineering
Helps to establish team performance objectives that will support the Company’s, maintenance, and repair shop business objectives. Leads the accomplishment of these team objectives to help ensure the Company’s success
Actively participate in regular coaching/development sessions of those you lead as well as self
Maintains audit compliance
Works closely with other departments in Technical Operations
Manages through supervisors and crew chiefs day to day operation requirements
Some travel required
Required to work long hours as the operation requires

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's Degree in related field or equivalent experience/training
4 years experience in warehouse distribution, supply chain or a service parts industry
Previous experience with being sensitive to diversity and having worked in a way consistent with the principles of equal opportunities and anti-discriminatory practice

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Excellent interpersonal skills, including collaboration, problem solving, diplomacy, and team building
Ability to successfully coach and develop individuals
Ability to adapt and empathize with diverse audiences
Understanding of process improvement tools such as LEAN and Six Sigma, and ability to leverage these tools in analyzing and improving existing processes
Demonstrated responsibility of caring for the health and safety of self, as well as, the safety of others who may be affected by his/her acts or omissions

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Recruiter, Inflight Recruitment (Fort Worth, TX, US)

Intro

Why you'll love this job

This position will primarily focus on flight attendant recruitment and onboarding within the Flight Service division. The overarching responsibilities will be recruiting professional Flight Attendant Trainees through a series of interviews, by hosting virtual and in-person group interview sessions, while evaluating candidates for selection.
The role encompasses a variety of administrative functions, which range from email follow-ups, to process enhancements and creation, analytics, and a host of other essential, sensitive, and confidential administrative duties. This position will also have responsibilities related to training and onboarding.
The role is a part of the Flight Service Recruiting team within our Flight Service group.

What you'll do

Facilitate On-Demand Video Interview Evaluations by reviewing and scoring candidate responses using established criteria and interview guides.
Lead in-person group interview sessions for a high volume of applicants, ensuring a structured, professional, and positive experience for all candidates.
Ensure candidates are prepared and informed about the interview process and next steps.
Manage the interview check-in process, including verifying candidate documents and interview confirmations.
Ensure candidates meet or exceed the qualifications of the job description.
Evaluate candidates against established criteria, completing scorecards and interview guides promptly.
Move and status candidates through the Applicant Tracking System (ATS) following interviews.
Collaborate with other evaluators to ensure consistent and fair candidate assessment.
Maintain thorough records of interview outcomes and candidate interactions.
Assist with administrative tasks, including organizing interview documents and preparing interview spaces.
Ensure clear and timely communication with candidates, team members, and stakeholders.
Ensure all group interview procedures follow company guidelines and best practices, including compliance with legal and ethical hiring standards.
Serve as a brand ambassador, exemplifying the image and standards of American Airlines.
Develop and update interview training materials as required and conduct training sessions for new interviewers as needed.
Adjust interview strategies as needed to align with volumes of candidates, and shifting recruitment needs.
Perform other duties and tasks as assigned.
Work a flexible schedule aligned with peak interview periods, including extended or adjusted hours as needed to support hiring demand.

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

· 1+ years of experience in recruitment, interviewing, or evaluator position.

· Understanding of how to serve as a liaison with other departments.

· Excellent organizational and time management skills with high attention to detail.

· High performance orientation, ability to work well under pressure, prioritize projects, meet deadlines, and maintain flexibility.

· Demonstrated ability to manage high-pressure situations with professionalism and resilience.

· Excellent communication and presentation skills, with the ability to effectively manage large groups of candidates.

· Ability to handle high-volume recruitment with professionalism and efficiency.

· Commitment to upholding ethical and legal hiring practices.

· Willingness to travel as needed (up to 25%)

Preferred Qualifications – Education & Prior Job Experience

· Prior experience with SuccessFactors or other large enterprise ATS systems.

· Knowledge of Sabre, Excel, Microsoft Teams, Microsoft Power Point, Outlook, SharePoint, Smartsheet.

· Proven experience in conducting high-volume group interviews or recruitment hiring events.

· Previous experience as a flight attendant or flight attendant recruiter.

Skills, Licenses, and Certifications

· Excellent teamwork skills, with proven ability to work effectively in a variety of situations.

· Operates with the highest integrity, tackles problems with ingenuity, constantly pursues excellence, and exercises kindness in all interactions.

· Ability to maintain confidentiality of sensitive information.

· Ability to successfully determine if candidate meets job requirements.

· Ability to deal effectively with a diverse group of individuals.

· Ability to work independently and as a member of a team, with sound judgment.

· Ability to work with minimal supervision.

· Maintain a neat, professional appearance.

· Ability to make hiring decisions based on collective observations.

· Ability to use Applicant Tracking Systems or other high-volume tracking systems.

· Maintain data integrity in all work processes to ensure compliance with federal and state regulations.

· Proficient in Microsoft Office Suite, particularly Team’s Meetings.

· Ability to flex and multitask as needed.

· Strong interpersonal skills, with the ability to engage and evaluate diverse candidates.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Representative I, Inflight Administration (Fort Worth, TX, US)

Intro

Why you'll love this job

This position is part of the Inflight Administration team within the Customer Experience Division. In this role, you will play a significant part in overseeing key administrative functions for the flight attendant workgroup, with a primary focus on leave administration. This position requires a high level of ownership, subject matter expertise, and the ability to lead through collaboration, accuracy, and efficiency in a contact center/ operational environment.

What you'll do

•   Handle phone inquiries and perform a wide variety of duties related to leave administration for flight attendants, including utilizing multiple leave administration systems.
•   Ability to understand and explain policies and procedures following company leave policies and collective bargaining agreements (CBA)
•   Ability to handle contact center volume (phone calls and emails) as well as interacting with a variety of departments, including, but not limited to: flight attendants, Sedgwick/Workman’s comp, Crew Compensation, Payroll, Benefits, HRIS, Absence & Return Center, and various levels of leadership.
•   Maintain detailed and accurate records of administrative actions and case management, meeting all documentation standards and audit requirements.
•   Flex work schedule as needed to meet operational demands, including evenings, weekends, and holidays.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

•   High school diploma or GED equivalency
•   Ability to work full-time in-office at the DFW Headquarters (SV08)
•   Willingness to work a rotating schedule, including evenings, weekends, and holidays, as needed.

Preferred Qualifications- Education & Prior Job Experience

•   Experience working with a unionized/contract labor group
•   Previous experience in coordination, administration, or call/contact center operations
•   Familiarity with administrative processes supporting large, operational teams.

Skills, Licenses & Certifications

•   Strong knowledge of Microsoft Office Suite (specifically Word, Excel, Teams)
•   Proficiency in SABRE, DECS, and RES preferred.
•   Ability to make sound decisions independently while maintaining alignment with policy and CBA guidelines.
•   Excellent organizational and time management skills, with a proven ability to handle multiple priorities.
•   Strong verbal and written communication skills across all levels of the organization
•   Typing speed of 35–50 WPM with high accuracy standards
•   Demonstrated ability to handle confidential information with discretion.
•   Ability to make decisions independently and collaborate with the team and the leader/manager.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Advisor, Team Member Service Center (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Team Member Service Center within the People Division.
Responsible for providing resolution to policy, benefits and general team member questions.

What you'll do

Demonstrates positive energy, judgement in decision making, appropriate communication methods and team member support.
Answers inquiries via phone, chat, fax, email or self-portal.
Assists team members with issues surrounding travel, policy and general team member questions.
Uses general understanding of procedures, policies, knowledge of the database, other reference materials and judgement to resolve team member inquiries.

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications - Education & Prior Job Experience

Previous experience in a high-impact customer service role
Fluent in Spanish

Skills, Licenses & Certifications

Ability to handle multiple tasks in high volume and adhering to deadlines within a highly confidential environment
Knowledge of policies, procedures and familiarity with Jetnet
Attention to detail is paramount
Outstanding customer service, strong organizational and decision-making skills
Self-motivated and work well in a team environment
Ability to analyze, research, and effectively respond to inquiries, issues, and complaints
This position requires a flexible schedule as it oversees an environment that will be open 5 days a week: Monday-Friday 7am-7pm

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

Analyst/Sr Analyst, AAdvantage Products & Delivery (Fort Worth, TX, US)

Intro

Why you'll love this job

Be at the center of delivering innovative products, ensuring quality, and aligning strategic initiatives that shape the experience of millions of loyal customers. Collaborate with cross-functional stakeholders across Product, Technology, Marketing, and Customer Experience, gaining exposure to strategic initiatives and building a strong foundation for career growth in product delivery and program management.

This role is a part of the AAdvantage Products & Delivery team within the AAdvantage group

What you'll do

Strategy & Analytics

Analyzes and translates complex performance trends to evaluate product processes, identify optimization and revenue opportunities, and recommend solutions that improve efficiency, performance, and customer experience.
Build end‑to‑end business cases for products or initiatives, working through ambiguity to leverage financial modeling, forecasting, and member experience analysis to develop clear, compelling recommendations and drive stakeholder buy‑in.
Design and interpret A/B tests to guide data-driven product and strategy decisions.
Support executive-level reporting and communication to ensure visibility into progress and outcomes.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s Degree or equivalent training/experience
3 years related work experience

Preferred Qualifications- Education & Prior Job Experience

Master of Business Administration
Previous project management, product management, or quality assurance experience
Knowledge of AAdvantage loyalty products and propositions as well as consumer behavior

Skills, Licenses & Certifications

Strong analytical and problem-solving skills with experience in data interpretation and reporting.
Familiarity with agile methodologies, backlog management, and product delivery processes.
Understanding of quality assurance practices and tools for testing and defect tracking.
Excellent communication and collaboration skills across technical and business teams.
Exceptional business acumen with a customer-focused mindset.
Ability to manage multiple priorities in a fast-paced, dynamic environment.
Strong focus on accuracy and thoroughness in analysis, documentation, and quality assurance activities.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Control Center Manager, Phoenix PHX (Phoenix, AZ, US)

Intro

Why you'll love this job

Responsible for coordinating the activities of Operations and oversees the Operations Planners to effect daily on-time performance.
This role is a part of the Control Center team within the Airports group.

What you'll do

Oversees the activities of AA employees who perform the movement of aircraft
Chairs daily shift briefings and prepares daily station tour reports and analysis for station dependability
Identifies daily challenges that will hinder operational objectives and communicates operational plans effectively
Remains available and flexible to pivot in realtime based on operational needs
Monitors station arrival/departure dependability performance while analyzing trends
Investigates and resolves all operational irregularities to ensure compliance with AA operating procedures
Adjudicates properly the Delay Code Handbook and AYR procedures
Communicates with all local operating departments as well as IOC, MOC, AA central loads, and outside agencies pertaining to AA operational schedule and effectively interprets information from the various sources
Works rotating/flexible shifts as operationally required
Performs other duties as requested while adjusting to operational needs
Look ahead and take advantage of opportunities to mentor and develop Control Center CSM and coordinator staff to advance the future of the organization
Ensure all Team members comply with American Airlines attendance, performance, and work environment policies.
Lead and manage the execution of Emergency Action plans

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s Degree or Master's Degree in Business Management or Science in Aviation or equivalent experience/training
5+ years of leadership operational experience leading people or relevant experience
Substantial experience in both RES and DECS

Preferred Qualifications- Education & Prior Job Experience

Airport Control Center or Integrated Operation Center Experience

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to handle multiple concurrent assignments/projects and be flexible to lead those projects to completion when required
Skills in excellent leadership and teamwork with a proven ability to work effectively in a variety of situations
Ability to be self-driven, highly motivated, creative, and results-oriented
Ability to work well under pressure and a variety of work schedules
Ability to effectively collaborate with stakeholders across different departments
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Aircraft Line Maintenance Hub (Phoenix, AZ, US)

Intro

Why you'll love this job

This job is a member of the Line Maintenance Team within the Integrated Operations Division.
Responsible for overseeing aircraft maintenance technicians in the repair and return to service of American Airlines’ aircraft. Supervisors are front line leaders of people in the safe, compliant and timely return to service our aircraft. They do this by effectively managing the workload, resources, and work relationships of both internal customers & support groups and external regulatory authorities & vendors.

What you'll do

Guides and directs terminal and/or hangar aircraft maintenance through crew chiefs and leads
Oversees the implementation of the organization's plans, processes, policies, and procedures
Ensures crews are efficiently utilized to accomplish the operation’s workload
Meets company objectives in accordance with company policies and procedures
Responsible for timely and comprehensive communication flow to the workforce
Maintains effective work relationships with airport management, FAA, TSA, other government agencies, suppliers, and similar groups
Collaborates with other supervisors to accomplish directives and objectives
Identifies and takings steps to correct unsatisfactory results
Identifies training and development needs of AMTs within span of control
Provides effective feedback for crew chief and lead coaching/development
Effectively works with union leadership and workforce

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
3 to 4 years of aircraft maintenance experience
FAA Airframe & Powerplant Certificate
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

Associates or Bachelor’s degree in business or technical field or equivalent work experience
2 years of a successful track record of management in maintenance and/or production environments
3 years hands-on experience in the repair or manufacture of large transport category aircraft

Skills, Licenses & Certifications

Knowledge of functional area
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to supervise management, non-management and contract labor work groups
Ability to concurrently handle multiple responsibilities
Strong interpersonal and PC skills
Ability to concurrently supervise multiple areas of responsibility

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Specialist/Specialist II, Revenue Accounting (Phoenix, AZ, US)

Intro

Why you'll love this job

This job is a member of the Revenue Accounting Team within the Finance Division.
Responsible for performing basic accounting functions within various specialized Revenue Accounting areas.

What you'll do

Performs basic accounting functions (e.g. audit accounting data, refund claims, process/calculate check requests, debit/credit memos, journal vouchers, etc.) for various Revenue Accounting areas (e.g. payments received, billings, tickets issued/used, etc.)
Researches and resolves accounting discrepancies in a timely manner, including correspondence with external contacts, when necessary
Completes data entry of accounting information
Edits/audits daily passenger ticket and ancillary refund requests
Distributes and stores month end closing statistics reports

Performs a variety of other functions/ad-hoc projects as assigned by the immediate supervisor/manager to aid in the department's/company's achievement of goals and business objectives

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED Equivalency

Preferred Qualifications- Education & Prior Job Experience

Undergraduate degree in Accounting, Finance or related business field or equivalent training/experience
Airline/travel agency accounting experience

Skills, Licenses & Certifications

Proficient with Microsoft Word, Excel and Outlook
Knowledge of general accounting principles/procedures
Excellent organizational skills
Ability to effectively handle multiple projects with minimal supervision
Logical, analytical thinking ability

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Ramp Service Agent Full Time (Denver, CO, US)

Intro

Why you'll love this job

Fleet Service Clerks perform the handling of items on and off aircraft, carts, containers, and trucks; transporting items between terminals and aircraft; receiving, delivering, weighing and documenting of cargo in a cargo specific facility (warehouse) or a loading dock area.
The terms and conditions of this position are covered by the Transport Workers Union (TWU) Collective Bargaining Agreement. Starting pay is $20.63 per hour.

What you'll do

Move baggage and cargo of various weights to and from aircraft
Drive and operate belt loaders
Service aircraft at gates with ground power and air conditioning
Tow and pushback aircraft from gates
Service aircraft lavatories and water ports
Clean interior of aircraft when needed
Position beverage and luggage carts around the ramp area
Works outdoors in various weather conditions
Work shifts that include irregular and/or extended hours, weekends and holidays.

Click here to see what it takes to be part of the Fleet team, and click here to see what a day in the life of a Fleet Service Agent looks like!

What you'll do (cont.)

General

Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Perform all functions in accordance with safety procedures and policies
Wear uniforms as required by company policy
Wear all personal protective equipment (PPE) in accordance with rules and regulations
Work outdoors with exposure to extreme weather/elements, engine noise, and noxious fumes

Depending on your airport size, you may also do the following:

De-ice aircraft by directing a chemical/water stream at aircraft surfaces
Perform catering service

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

High school diploma or GED or international equivalent
Must be 18 years of age or older
Lift, load, unload, and transport bags and cargo to/from aircraft's, bag carts, and conveyor belts
Must have knowledge of and ability to use basic computer skills
People-oriented and highly motivated, with a positive and cooperative attitude
Good communication skills
Applicable valid driver’s license as required by local authorities
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Ability to obtain jet bridge certification
Must have the ability to pass the US Postal Service background check

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Airport Customer Care - LAX (Los Angeles, CA, US)

Intro

Why you'll love this job

This job is a member of the Hubs and Gateways Team, within the Customer Experience Division.
Responsible for managing, developing, and coordinating all customer related activities ensuring the highest level of customer satisfaction and experience.
The pay range for this role is $98,000 - $134,000, taking into account the qualifications and experience of the selected candidate.

What you'll do

Oversees day to day customer service operations including oversight of the ticket counter and gate activity in multiple facilities
Ensures efficient use of resources to achieve operational performance targets
Enforces all company and departmental procedures including safety and security
Reviews staffing requirements and bid schedules for all employees
Communicates procedural changes to Customer Service Managers and frontline employees ensuring compliance
Monitors and analyzes trends to achieve on time performance
Mentors and develops employees
Identifies areas which require improvement
Develops and implements processes to achieve improved efficiency and productivity
Enhances vendor relations and ensures contractual obligations are performed
Ensures all internal audit requirements are in compliance
Develops an annual expense plan and monitors the budget
Assists with interviews and selection of CSMs/Customer Service Supervisors
Ability to work rotating shifts including nights, weekends and holidays
Complete other duties as required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s Degree in Business Management or relevant field or equivalent experience/training
3 years’ work experience in Airline Customer Service supervisory

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Excellent analytical skills and proficient use of PC related software
Strong leadership and organizational skills
Ability to multi-task and handle shifting priorities within a fast-paced, dynamic work environment and can tolerate high stress situations
Ability to effectively delegate work assignments and manage large groups of employees
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Customer Operations - LAS (Las Vegas, NV, US)

Intro

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Airports Team within the Customer Experience Division

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Manage escalated service issues and be visible to your team members when problems arise
Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.
Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision-making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Valid driver's license
Ability to qualify for (SIDA) badge
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Premium Guest Services Representative Part Time (Chicago, IL, US)

Intro

Why you'll love this job

What you'll do

Provide premium customer service to all customers
Register customers and verify their access to club(s) and/or lounge(s)
Greet customers by completing all guest experience items (e.g., greet customers using their name when possible, ensure name tag is visible, provide WIFI password, ask how you can assist)
Book and confirm flight reservations (e.g., using the semi-automated business review environment [SABRE], Qantas Intelligent Keypad [QIK]) All
Check premium customers in for their flights (e.g., flight changes, rebooking, passport verification swipe)
Monitor flights to identify boarding times, delays, or disruptions to best accommodate customer needs
Issue customer tickets (e.g., day of departure, reissues, future tickets)
Cancel passenger reservations, as requested
Place customers on priority lists (e.g., upgrades, standby)
Provide timely resolution of customers’ travel issues
Contact the next level of customer service support (i.e., premium services CSCs or CSMs) to address unresolved customer issues, as needed
Document customer issues in the passenger name record (PNR)
Perform club enrollment or sales activities (e.g., Admiral’s Club, credit card memberships)
Coordinate all services provided to elite status customers (e.g., Concierge Key program and Five Star service)
Assist elite status customers (e.g., Concierge Key, Five Star Members) as they move throughout terminals
Assist customers with their baggage, as needed
Monitor or maintain the appearance of the lounges or clubs (e.g., via conduct of walk-throughs)
Communicate with business partners to ensure food and beverages are provided to club and/or lounge customers at all times
Oversee the activities of business partners providing services (e.g., catering, sanitation) to the club(s) and/or lounge(s)
Assist customers with technology provided in the club(s) and/or lounge(s)
Reserve conference rooms (e.g., 1 hour) for same-day travel requests
Coordinate services for any meetings occurring in conference rooms (e.g., food for the meetings)
Complete open or close procedures for club(s) and/or lounge(s)
Address escalated customer issues or concerns
Conduct liquor inventory audit with beverage business partner (at some airports)
Monitor KeyStar system to arrange appropriate services for customers (e.g., government officials, OneWorld, Concierge Key, FiveStar) (at some airports)
Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays
Complete job-relevant trainings
Adhere to company policies, procedures, and performance standards
Wear uniforms as required by company policy
Adhere to government regulations (e.g., DOT, FAA, TSA)
Use multiple internal resources/systems, including during customer interactions

*Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED
Must be able to read, write, fluently speak and understand the English language
Bilingual language skills required in some locations
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Actively demonstrate extraordinary customer service and customer engagement in an environment of hospitality
Ability to work under pressure, handle a multitude of projects concurrently while paying close attention to detail and customer service
Excellent salesmanship skills/interpersonal skills with ability to interact effectively with all levels of management and public contact
Service-oriented and self-motivated with a high level of professionalism
Able to attend training classes in Dallas/Fort Worth, Texas
Prior customer hospitality experience strongly preferred
Maintain a well-groomed and professional appearance
Excellent communication skills
Prior travel industry experience preferred
PC experience preferred
Strong organizational and administrative skills required
Ability to work irregular and/or extended hours, including weekends and holidays
Must report to work on a regular and timely basis

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Manager, Airport Customer Operations (Chicago, IL, US)

Intro

Why you'll love this job

This job is a member of the Hubs & Gateways Team within the Customer Experience Division.
Responsible for planning, leading and coordinating all phases of Customer Operations at the Airport in collaboration with other department leaders such as Customer Care, Facilities, and Hub Control Center, as well as AA’s local business partners. Directly responsible for executing through the team local and corporate initiatives.

What you'll do

Leads and develops a team of operational leaders including but not limited to daily oversight, counseling, performance reviews and training
Plans, leads and coordinates all phases of Customer Operations at Airport
Collaborates with other department leaders such as Customer Care, Facilities, and Hub Control Center, as well as AA's local business partners
Engages with frontline employees as an advocate of our team members and forward looking initiatives, and creating inclusive opportunities to bring teams and people together
Evaluates, recommends and implements new processes to improve performance impacting industry critical KPI's; Increase efficiency of relevant processes and resource utilization to maximize performance improvements
Analyzes data from multiple sources and identifies needs and opportunities for improvements to mitigate failures
Responsible for oversight and leading program development regarding technology and tools associated with baggage process
Operational responsibilities include but not limited to departure dependability, baggage handling performance, customer experience, budget and adhoc analysis
Interfaces and collaborates with frontline employees, Customer Care, Aircraft Maintenance, Regional Operations, Facilities, Tower Operations, Premium Service, Flight, Flight Service, Sales, etc
Develops and directs service programs to ensure optimum product delivery in customer service quality and departure dependability
Optimizes manpower, equipment, facilities and funds for Customer Operations
Demonstrates and cultivates collaborative relationships across all work groups and teams
Establishes workable set of quality controls, regulatory agencies, other stations and staff groups
Monitors and develops performance metrics to enhance sustainable delivery of customer operations goals

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelors degree or equivalent work experience/training
Thorough understanding of the budget process, headcount and staffing
Demonstrated proficiency in identifying areas for improvement in a large-scale operation, and ability to advocate and manage change
Prior experience in the application of budgetary knowledge to drive business results operational background in a leadership role

Preferred Qualifications- Education & Prior Job Experience

Experience managing front line leaders

Skills, Licenses & Certifications

Ability to lead and serve a large and complex organization through management leaders, individual contributors and front line team
Ability to think strategically, weighing long-term implications and solutions
Ability to problem solve, build and facilitate relationships at all levels of the organization, both internally and externally
Strong analytical skills, labor relations experience including working knowledge of agents and collective bargaining agreements; experience implementing procedures and ensuring consistent service delivery
Action oriented, results-driven leader with a natural aptitude for engaging employees across multiple workgroups
Flexibility and creativity to adjust to dynamic situations while effectively modeling executive leadership attributes
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Customer Experience - SFO (San Francisco, CA, US)

Intro

Why you'll love this job

This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division.
Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience.
The pay range for this position is $51,000 - $86,500 taking into account the qualifications and experience of the selected candidate.

What you'll do

Drives operational excellence
Creates an environment that cares for our frontline team members and celebrates the team successes
Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies
Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Promotes an environment of mutual respect and trust between frontline team members
Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Specialist, Aircraft Records - Operations (Tulsa, OK, US)

Intro

Why you'll love this job

This job is a member of the Aircraft Configuration Management Team within the Integrated Operations Division.
Responsible for active aircraft, engine, APU, landing gear, and component configuration and maintenance status of tracked parts and tasks in Tech Ops maintenance systems, in accordance with company policy and department procedures, for planning, scheduling and accomplishment that satisfy FAA and OEM requirements for airworthiness of aircraft and related systems for major airline

What you'll do

Processes and reviews maintenance transaction and documentation to ensure accuracy and completeness in the Tech Ops maintenance systems (SCEPTRE & System Time Control) and AirVault document application for active aircraft
Manages part and task related configuration of active aircraft and generate internal instructions for ongoing maintenance items in SCEPTRE, including new aircraft deliveries and modifications
Implements SCEPTRE controls and procedures on active aircraft requested by Engineering, Maintenance Programs and Maintenance Control departments to satisfy OEM and FAA requirements
Maintains the daily maintenance tracking of active major aircraft assemblies (engines, APUs, landing gear, thrust reversers) for shop maintenance, part changes, and maintenance tasks including lease units
Verifies accuracy of key information completed by Aircraft Maintenance Technicians as part of regulatory or safety related tasks in Tech Ops maintenance systems on active aircraft
Corrects discrepancies by exercising problem solving skills to ensure Tech Ops maintenance systems reflect actual configuration and maintenance/inspection status of active aircraft, engine, APU, landing gear assemblies and components
Manages replacement of FAA Airworthiness Certificates and Aircraft registrations on active aircraft
Maintains Emergency Locator Transmitters (ELT) registrations on National Oceanic and Atmospheric Administration (NOAA) for active aircraft
Collaborates with Tech Ops partner departments on projects and initiatives including Maintenance Programs, Engineering, Maintenance Planning, Quality Assurance, and Line and Base Maintenance stations or internal shops
Engages suppliers and vendors as required for part maintenance discrepancies and documentation to ensure proof of compliance with maintenance or modification activity on active aircraft components
Available to be on call 24/7 for some occasional duties or assignments
Available for weekend duty or night shift coverage in some roles

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School Diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Associates degree or higher education in technical or aviation related field
3 years relevant experience
5 years of relevant experience with airlines in lieu or associates degree preferred
Experience with other aircraft maintenance systems such as SAP, MXI, Trax, Maintenix, FlightDocs, Traxxall
Aircraft maintenance records experience at a major airline
Lean Office or Lean Manufacturing training
Six Sigma certification or training

Skills, Licenses & Certifications

Computer literate and proficient in use of Microsoft Office products
Ability to manage multiple duties, priorities, and special assignments on a daily basis, corresponding with operational needs
Capacity to cross-train on multiple departmental duties
Capability to succeed in a fast-paced work environment and maintain precision under deadlines
Aptitude to operate independently in self-directed fashion
Willingness to collaborate with others on direct team and partner organizations
Effective time management and organization skills
Strong critical thinking and analytical skills
Enthusiasm for accuracy
Self-directed work ethic with initiative
Outstanding written and verbal communication skills
High level of attention to detail
Collaborative and caring attitude
Willingness to improve processes or procedures

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Production Assistant, Base Technical Operations (Tulsa, OK, US)

Intro

Why you'll love this job

This job is a member of the Base Maintenance Team within the Integrated Operations Division.
Responsible for providing clerical administration support for Maintenance Base employees.

What you'll do

Develops and maintains various department reports, including weekly headcount reports
Supports all aspects of WorkBrain maintenance, including time coding, shift schedules, maintain currentcrew lists, process overtime, shift swaps, and vacation with union bid lists, etc.
Maintains confidential employee files, field Trip and overtime records using WorkBrain database and/orStaff Admin
Provides front desk telephone coverage, including inquires
Greets and directs base employees and external visitors
Maintains office supplies inventory and initiates department supplies order when necessary
Submits transactions for computer and system access and password resets
Sorts and files data and correspondence; interacts with all levels of management and shop employees
Type 25-49 wpm
Must be able to work any shift, including nights and weekends

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
Office experience

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Knowledge of RES, DECS, Sabre, IMS, View Direct, SmAArtbuy, I-Payables and WorkBrain
Ability to prioritize and organize work functions effectively
Exercise good judgement and work under time constraints with professionalism, efficiency, patience andtact
Ability to prepare correspondence and format reports
Ability to track, coordinate, and oversee several projects simultaneously with minimum supervision
Ability to maintain confidentiality including payroll information
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airportsecurity identification display areas (SIDA), if applicable
Ability to secure appropriate airport authority and/or Customs security badges, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Representative, Administration Center (Tulsa, OK, US)

Intro

Why you'll love this job

This job is a member of the Workforce Administration Team within the Technical Operations Division.
Responsible for providing administrative support for Tech Ops represented team members and its leadership group.
Collaborating with a cohesive group in a busy office setting, ensuring the success of the Workforce Administration team.

What you'll do

Prepare and maintain various department reports, including weekly headcount reports and daily manning.
Responsible for all aspects of payroll using Workbrain payroll system; including time coding and shift schedules.
Proffer and process overtime, field trips, and shift swaps according to the rules and limitation of the collective bargaining agreement and the Workbrain system.
Process vacation changes according to leadership directions, the guidelines outlined in the contract agreements and the Workbrain system.
Providing excellent service to our internal customers; including phone, email, and walk-in inquiries.
Greets and directs team members and external visitors.
Maintains office supply inventory and initiates department supply orders when necessary.
Submits transactions for computer and system accesses.
Sort, track and file data and correspondence
Process time-sensitive requests
Efficiently and effectively communicate to high levels leadership to address operational inquires
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display area (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US customs security badges, if applicable
May be required to work shifts, nights, weekends and holidays
Must be willing to travel as required for professional development

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalent
Prior administrative experience
Prior experience with Microsoft Office software including Word, Excel, PowerPoint etc.

Preferred Qualifications- Education & Prior Job Experience

Minimum of 1 year experience in an office setting
Associate’s degree or equivalent work experience

Skills, Licenses & Certifications

Knowledge of the applicable workforce collective bargaining agreements (IAM/ TWU)
Broad understanding of Workbrain or other time and attendance applications
Ability to prepare correspondence and format reports
Ability to maintain confidentiality with team member files, payroll data and personal information
Ability to prioritize and organize work functions effectively
Ability to exercise good judgement and work under time constraints with professionalism, efficiency, patience and tact

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Agent Part Time (Portland, OR, US)

Intro

Why you'll love this job

The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $19.64 per hour.

What you'll do

Issue, reissue and refund passenger tickets
Book, ticket and confirm flight reservations
Rebook passengers on oversold flights and during irregular operations
Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades
Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh
Perform passenger boarding, including ticket lift and/or boarding pass lift/verification
Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria
Operate jetways/bridges for purposes of boarding and deplaning passengers
Make boarding and departure gate announcements
Deliver domestic/international flight documents
Perform passenger service flight close-out procedures
Accept, check and tag passengers’ baggage at resolution centers, full-service ticket counters, and first class ticket counters
Maintain timeline of flight boarding process
Perform customer service on the job training
Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations
Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters
Queue lines at ticket counter kiosks and ticket counters
Clear/verify international documents at kiosk in the ticket counter area and activation stations
Accept and activate passengers’ self-tagged bags at activation stations
Assist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors
Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts
Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements.
Respond and assist during security and/or emergency situations
Provide connecting passengers with gate information
Provide quality customer service in a professional manner and in accordance with American’s guidelines.
Adhere to company policies, procedures, and performance standards.
Complete job-relevant trainings
Adhere to government regulations (e.g. DOT, FAA, TSA)
Use multiple internal resources/systems including during customer interactions
Wear uniforms as required by company policy

Depending on your airport size, you may also do the following:

Perform Passenger Operation Control functions including air to ground communication as well as Tower functions
Assist international passengers through customs/immigration, including baggage recheck
Deliver boarding passes, international flight documents and customs/immigration forms

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED or international equivalent
Bilingual language skills required in some locations
Applicable valid driver’s license as required by local authorities
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Aircraft Line Maintenance Hub (Chicago, IL, US)

Intro

Why you'll love this job

This job is a member of the Line Maintenance Team within the Integrated Operations Division.
Responsible for overseeing aircraft maintenance technicians in the repair and return to service of American Airlines’ aircraft. Supervisors are front line leaders of people in the safe, compliant and timely return to service our aircraft. They do this by effectively managing the workload, resources, and work relationships of both internal customers & support groups and external regulatory authorities & vendors.
Salary Range: $103,000 - $134,000

What you'll do

Guides and directs terminal and/or hangar aircraft maintenance through crew chiefs and leads
Oversees the implementation of the organization's plans, processes, policies, and procedures
Ensures crews are efficiently utilized to accomplish the operation’s workload
Meets company objectives in accordance with company policies and procedures
Responsible for timely and comprehensive communication flow to the workforce
Maintains effective work relationships with airport management, FAA, TSA, other government agencies, suppliers, and similar groups
Collaborates with other supervisors to accomplish directives and objectives
Identifies and takings steps to correct unsatisfactory results
Identifies training and development needs of AMTs within span of control
Provides effective feedback for crew chief and lead coaching/development
Effectively works with union leadership and workforce

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
3 to 4 years of aircraft maintenance experience
FAA Airframe & Powerplant Certificate
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

Associates or Bachelor’s degree in business or technical field or equivalent work experience
2 years of a successful track record of management in maintenance and/or production environments
3 years hands-on experience in the repair or manufacture of large transport category aircraft

Skills, Licenses & Certifications

Knowledge of functional area
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to supervise management, non-management and contract labor work groups
Ability to concurrently handle multiple responsibilities
Strong interpersonal and PC skills
Ability to concurrently supervise multiple areas of responsibility

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
American Airlines offers personal time off based on your workgroup and/or collective bargaining agreement.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Compensation (Fort Worth, TX, US)

Intro

Why you'll love this job

The Manager, Compensation is part of the Global Compensation, Mobility, and People Support team within the People Division. This leader reports to the Director, Compensation. The role partners closely with HR and business leaders to support compensation decisions and ensure alignment with pay philosophy, governance, and market competitiveness.

What you'll do

Manage daily operations of broad‑based compensation programs, including job leveling, salary structures, annual merit processes, compensation policies, budgeting inputs, salary survey participation, and market research.
Build collaborative, consultative relationships with business leaders and HR partners to support business needs while ensuring equitable, consistent, and competitive compensation practices.
Partner closely with the broader People organization—including Talent Acquisition, People Business Partners, Compliance, and HRIS—to support compensation decisions, resolve issues, and maintain alignment with policies and governance.
Conduct and review comprehensive compensation analyses to evaluate pay issues, recommend solutions, and ensure market competitiveness using internal and external benchmarking data.
Provide guidance and recommendations on offers, promotions, job leveling, pay grade assignments, range placements, and retention actions while ensuring decisions align with compensation philosophy and governance.
Support the development, administration, and communication of compensation programs, policies, and job architecture updates in partnership with cross‑functional Compensation teams.
Represent the Compensation team in cross‑functional discussions; provide backup coverage for peers as needed and escalate complex items to the Director when appropriate.
Collaborate closely with other Compensation team members to share insights, ensure consistency in recommendations, and drive continuous improvement in compensation processes and tools.
Additional responsibilities as assigned.

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

Bachelor’s degree in Business Administration, Human Resources or other related field or equivalent related experience
5 years work experience in a compensation/analytical role
3 years experience with complex project management

Preferred Qualifications – Education & Prior Job Experience

5+ years of progressive compensation experience
Experience supporting large, complex, or multi‑functional business groups
Experience designing and administering incentive plans
Experience working in aviation, transportation, or similarly large operational environments

Skills, Licenses, and Certifications

Ability to manage competing projects and priorities and identifying ways to efficiently complete projects and analyses accurately and on-time
Ability to build relationships and provide advice/internal consultation to corporate leaders and team members
Experience managing or leading others (directly or indirectly)
Strong analytical skills with proficiency in Excel and compensation tools
Experience conducting market pricing and managing annual compensation processes
Ability to communicate highly sensitive information effectively to employees and management at all levels of the company
Expert knowledge in compensation structures, job grading, job slotting, HR policy and reporting requirements
Attention to detail and strong analytical skills
CCP (Certified Compensation Professional) or progress toward certification

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

Manager, IT AI Engineering - Agent Engineering (Fort Worth, TX, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.

What you'll do

The Manager, AI Engineering – Agent Engineering manages a team of AI engineers responsible for designing, building, and operating AI agents that work directly with business partners
You will partner closely with business and technology stakeholders to identify high-value opportunities, translate workflows into agent capabilities, and deliver production-grade systems with strong governance, observability, and responsible AI practices.
Lead the end-to-end development of agentic systems: intent detection, planning, tool use, memory patterns, retrieval augmentation (RAG), and multi-step workflow orchestration.
Define and enforce reference architectures and standards for agent frameworks, tool APIs, prompt/version management, and deployment patterns.
Ensure agent designs meet requirements for reliability, latency, cost efficiency, and maintainability in production environments.
Work directly with business partners to understand workflows, constraints, and success metrics; translate needs into agent roadmaps and well-defined requirements.
Manage stakeholder expectations with clear communication, trade-offs, and transparent progress reporting
Implement safeguards for privacy, security, and responsible AI: data handling, access controls, content filtering, audit logging, and human-in-the-loop controls where appropriate
Continuously optimize performance across accuracy, safety, latency, and cost.
Exhibits strong business and leadership skills, deep technology perspective to guide solutions, and strong communication skills to coordinate with Engineers to ensure they understand business needs and objectives, as well as technical requirements of products
Collaborates with Business and IT leadership to execute and communicate organization’s technical vision, mission, and work priorities, and drives progress towards roadmaps and ensures efficient technical product management and effective communication with stakeholders
Creates environment for delivery teams to be self-governing organizations who are accountable for their own performance and delivery commitments and measured accordingly
Provide input on technology decisions, people management, and product features across all stages of product lifecycle
Establish open lines of communication between engineering squads and IT leadership, and support clear adherence to business requirements Facilitate and monitor clear Engineer check-ins, sprint deliverables, and open communication toward squads and stakeholders
Drives forward increased technical upskilling across organization with education, programs, and metrics
Manage Engineer staffing strategy to ensure alignment to Scrum and Agile principles and work closely with Scrum Lead
Promote use of industry leading technology trends and continuously assess AA IT needs and areas for improvement
Manages and leads adoption and migration of new and emerging technologies
Leads, develops, and mentors a high performing engineering team of individuals with a diverse range of technical skills and experiences
Responsible for budget management and forecasting
Manages production issues and off-hours support, communication, and coordination, as needed

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Technology, Computer Science, Information Systems,  or related technical discipline, or equivalent experience/training
5 years of experience participating in delivery of solutions using ITIL / Agile / XP, or similar methodologies
5+ years in software engineering, AI engineering, or applied ML roles, with 3+ years leading engineering teams
Strong understanding of LLM-based systems, including agent patterns, RAG, tool/function calling, prompt engineering, and evaluation method
Experience building systems with enterprise-grade security, reliability, and observability

Preferred Qualifications- Education & Prior Job Experience

Proven experience delivering production AI solutions with measurable business outcomes
Strong understanding of LLM-based systems, including agent patterns, RAG, tool/function calling, prompt engineering, and evaluation methods
Strong technical leadership, and extensive experience in Agile methodology-style leadership environment
Hands-on expertise in backend engineering (e.g., Python, Java, C#, or Node.js) and API/service design
Experience building agentic orchestration using frameworks such as Semantic Kernel, LangChain/LangGraph, Microsoft Copilot Studio, OpenAI/Anthropic tool calling patterns, or equivalent internal frameworks
Familiarity with enterprise governance practices: model/prompt approvals, audit logs, data classification, and risk controls.
Knowledge of experimentation and measurement: A/B testing, KPI instrumentation, and operational analytics
Airline industry experience, including engineering / business processes and supporting technology

Skills, Licenses & Certifications

Excellent communication skills to present to executive management often and emphasize the important intersection of business and technology
Proven ability to handle multiple products/work streams and demands efficiently
Experience in leading a team of individuals with various levels of skills and experience in potentially high stress and challenging situations
Demonstrated initiative, flexibility, and ability to adapt to changing priorities and work environment
Leads, influences, and upholds technology standards to ensure resiliency goals are met and continuously improved upon
Basic financial skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Airport Services Manager, Edinburgh EDI (Edinburgh, GB)

Intro

Why you'll love this job

This role is responsible for directing and coordinating airport functions and overseeing daily operations at EDI airport which will have a schedule of 2 seasonal flights per day. This role is permanent full-time, working 37.5 hrs per week managing EDI operations & is part of the airports Europe leadership team based in Dublin.
This key leadership role is responsible for representing American Airlines and reports to the Sr Mgr Europe operations. The role supports and develops teams in delivering safe, reliable world class airport experiences to American Airlines customers. The role is responsible for managing airport operational performance, supervising an outsourced team and making key tactical and operational decisions.

What you'll do

Maintain and promote a positive workplace health and safety culture
Ensure compliance with all American Airlines workplace health & safety programs, policies and procedures
Responsible for overall airport performance and work directly with Area General Manager and regional leadership to deliver key operational performance metrics
Responsible for ensuring safety compliance and to develop initiatives to drive safety performance
Ensure all staff and vendor agents are correctly trained & updated in accordance with policy & procedures
Conduct employee and agent briefings for daily operation and all safety, compliance & procedural updates
Coordinate & lead all internal and external station compliance audits
Represent American Airlines with authorities and contractors on a day-to-day operational basis
Lead all local teams and resolve queries and operational matters
Conduct risk assessments as and when required, along with ensuring safe systems of work
Lead investigations as required to resolve safety, security or other operational matters
Attend various management and regional meetings when required
Complete safety observations to identify positive and corrective safety actions
Manage emergency response procedures and exercises

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Minimum 2 years airport operations leadership experience
Working rights in UK.
Strong leadership and people management skills
Ability to lead, engage and motivate frontline teams
Ability to prioritize a demanding workload amongst competing demands
Excellent time management skills and the ability to multi-task effectively
Ability to use own initiative and work independently
Excellent written, verbal and listening communication skills in both, local and English language
Ability to work both as part of a small team and as an individual contributor
Good project management skills
Ability to effectively manage and resolve workplace conflict
Confident, assertive and self-motivated
Ability to maintain confidentiality and be respectful of opposing views and opinions
Ability to hold and maintain airside security pass
Excellent IT skills in all areas of Customer Service
Good PC skills including Microsoft Word, Excel and PowerPoint
Driver license
Ability to travel frequently to USA if required

Feel free to be yourself at American

Director, Customer Operations (Los Angeles, CA, US)

Intro

Why you'll love this job

The Director, Customer Operations provides overall leadership to the Customer Operations organization, develops clearly defined strategies to make the station best in class, and strengthens the culture of inclusion, diversity, and development for team members across the organization. The hiring range is from $175,000 to $200,000, taking into account the qualifications and experience of the candidate.

What you'll do

Leads the overall operations of the ramp and customer operations group, including coordination of line cargo and baggage management; oversees all facets of outstanding customer service delivery throughout the operating day
Coordinates the overall daily activities pertaining to AA, as well as coordination with partner regional carriers and other airline partners in the terminal
Partners with internal and external airport stakeholders to promote peak operating efficiency of airline operation
Ensures professional development of frontline leaders and crew chiefs by implementing training opportunities, providing ongoing mentorship, and supporting opportunities for career advancement
Monitors and develops performance metrics to enhance sustainable delivery of customer operations goals
Optimizes deployment of manpower, equipment, facilities, funds, and other resources towards the accomplishment of station goals for Customer Operations
Oversees and manages departmental budget and cost control, including forecasting, in order to ensure accuracy and accountability for overall resource management
Seeks opportunities for continuous improvement; provides recommendations and implements initiatives to reduce cost, gain efficiencies, and improve customer service and employee experience
Establishes and maintains open communication and a collaborative relationship with all levels of union leadership
Responsible for monitoring and enforcing all safety and compliance processes, and creating a culture that focuses on the prevention of injuries, aircraft damages, and all safety related incidents
Coordinates with various regulatory agencies, such as US Customs, TSA, and Airport management
Ensures AA remains in compliance with all governmental requirements, such as OSHA, TSA, FAA, and Department of Transportation, through the development and implementation of procedures

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree or equivalent work experience
7 years of leadership experience managing cross-departmental teams
3 years of experience managing a unionized frontline workgroup
Experience in Customer Operations/Ramp Service at a large airport or hub required
Experience with airline industry collective bargaining agreements
Experience in the application of budgetary knowledge to drive business results
Experience implementing procedures and ensuring consistent service delivery

Preferred Qualifications- Education & Prior Job Experience

Experience in planning and coordination efforts to mitigate safety risks and operational disruptions associated with major construction projects

Skills, Licenses & Certifications

Demonstrates the highest standards of ethics and integrity
Ability to coach, mentor, and serve as a role model for all team members
Ability to influence others through outstanding interpersonal skills, collaboration, and negotiation skills
Ability to be an action-oriented and results-driven leader, with a natural aptitude for engaging employees across multiple workgroups
Ability to create and sustain a culture that encourages self-development, growth, and performance excellence
Ability to motivate front-line leaders and front-line team members to align around operational goals and deliver results through teamwork and individual accountability
Ability to creatively seek opportunities that will improve the way that things are done, embrace and initiate change, and positively challenge established work practices for the benefit of the organization and customers
Ability to use an unbiased, rational approach to find root causes of issues and generate solutions
Ability and willingness to advocate for and manage change, while productively and proactively guiding the team to accept and adapt to dynamic situations
Ability to think strategically, negotiate skillfully, digest complex details, and use sound judgment and initiative in making decisions
Ability to build and facilitate relationships at all levels of the organization, both internally and externally
Excellent verbal and written communication skills, with ability to handle complex topics comfortably and to effectively and clearly communicate a strategic and tactical vision to all levels within the organization
Understanding of manpower systems currently in use
Excellent project management skills
Proficient with Microsoft Office software
Ability to work a varied schedule, including nights, weekends, and holidays
Ability and willingness to remain current with industry practices and developments

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Customer Products - Lounges (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a part of Lounge Product Team within the Customer Experience Product Design Organization.
The Lounge Product Team focuses on providing an elevated and competitive travel experience through development of premium touchpoints geared towards our high-value customers.
Responsible for driving cross-departmental efforts across a variety of functional areas in pursuit of Customer Experience strategic objectives as it relates to Lounges and premium ground experience.
Thrive in in big picture conceptual environment and influence the overall premium journey for our customers

What you'll do

Recommends plans, requirements, and investment spending for lounge projects
Leads the review, development, and design of multiple concurrent new construction and refurbishment efforts
Collaborate with design, real estate, operations, culinary, partnerships, marketing, and communications teams to create multi-sensory, engaging premium guest experience
Provides analytical support, conducts needed background research, and develops presentations and documents to support business cases and funding requests for lounge projects
Works with multiple Corporate Real Estate Project Managers and Premium Guest Services Field Managers to identify and manage needed facility improvements
Liaises with external architectural & engineering firms, general contractors and subcontractors, Corporate Real Estate department, and Premium Guest Services operational management throughout the design and development process
Develops, maintains, and implements facility design standards to establish “best practices” and brand consistency
Works with Procurement to negotiate favorable pricing for furniture, carpeting and other required facility materials and products
Coordinates with the Information Technology department on customer-facing technology requirements and employee-use IT equipment
Develops multi-million-dollar annual capital investment and refurbishment plans with Corporate Real Estate and Finance departments
Works with the Finance team to ensure accuracy of month-end close financials relative to project status and spending
Monitors competitive OA and non-airline industry peers from a hospitality and customer offering standpoint
Must be willing to travel in the U.S. and internationally when needed for business (approximately 25-40%)

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree with specialization in architecture or interior design; or equivalent experience/training
3 years related work experience
Expertise in facility design, construction, and refurbishment
Understanding of premium environments and hospitality experience
Experience in project budgeting and capital investment

Preferred Qualifications- Education & Prior Job Experience

Close familiarity with Premium Services products as well as hospitality, restaurant and/or airport environments
Professional Architect license and LEED accreditation

Skills, Licenses & Certifications

Knowledge of competitive landscape and trends in the hospitality industry
Ability to identify short- and long-term facility improvements to address a changing customer demographic
Ability to develop funding request packages and justification for presentation at most senior levels at AA
Experience in writing and delivering presentations
Ability to accept ownership, responsibility and accountability of functional obligations
Ability to interact effectively with all levels of management across a variety of functional areas
Strong negotiation, interpersonal, and business writing skills
Detail oriented, with demonstrated organizational ability and excellent project management
Ability to make independent and non-procedural decisions
Ability to work in a team environment and within deadlines
Ability to conceptualize and support strategic product development
Excel, Word and Power Point skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Aircraft Base Maintenance (Tulsa, OK, US)

Intro

Why you'll love this job

This job is a member of the Base Maintenance Team within the Integrated Operations Division.
Responsible for supervising a team of Crew Chiefs and mechanics as a key member of the dynamic and fast-paced American Airlines Maintenance organization.

What you'll do

Leads by example, coaches our team members to success and builds trustworthy relationships
Manages the daily Production requirements through subordinates
Ensures team members are following procedures in order to ensure maximum efficiency, compliance and safety
Leads staff to ensure team member's skills are utilized to the highest degree possible; leads coordination with Maintenance Training to ensure on-going enhancement of staff and skill set
Conducts regular meetings with Business Reviews and Boardwalks to ensure best possible communication, identification, and resolution of action items
Monitors the coordination of maintenance manpower requirements overtime and consistency with program scheduling and priorities
Maintains effective communication between Maintenance, Engineering, Facilities Maintenance and other Supply Chain groups
Ensures team members know, understand and are engaged in achieving critical Metrics and key performance indicators
Executes manpower deployment and shift production requirements

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School Diploma or GED equivalency
3 years of aircraft maintenance experience
FAA Airframe & Powerplant Certificate
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

1 year leadership experience supervising production operation in an area related to heavy/shop maintenance
Experience supervising and/or leading workgroups

Skills, Licenses & Certifications

A&P License
Strong working knowledge of the GPM and SPPM
Understanding of Airline/Technical operations
Knowledge of audit requirements
Knowledge of labor reporting and crew utilization
Strong interpersonal and PC skills
Ability to concurrently manage multiple areas of responsibility.
Excellent analytical, organization and planning skills
Must pass a background reference check and criminal fingerprint check
Ability to work effectively with all levels of team members

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Duty Manager, Airport Customer Experience Administration - PHX (Phoenix, AZ, US)

Intro

Why you'll love this job

This job is a member of the Customer Experience administration team within the Customer Experience Division.
Responsible for leading a group of management and support staff responsible for but not limited to lost time, agent/clerk staffing, payroll, training and team support

What you'll do

Facilitates station training needs with recurrent, ad hoc and system training initiatives
Oversees the agent/clerk requirements for offering overtime, in-station and system transfers in order to support operational needs
Works in connection with local Management (Customer Care and Customer Operations), Station Services and Workforce Planning to maintain budgeted physical headcount
Oversees New hire, transfer, and termination system execution (Oracle, SHARP, Station Resources)
Oversight of vendor partner performance
Develops, processes, and manages 3-5 main schedule bids per year
Oversees supplies management, invoicing & fueling responsibilities

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s Degree in related field or equivalent experience and/or training
2 years of airport operational background with experience in assessing manpower needs, administering bids, with a good understanding of staffing models

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Ability to lead and motivate employees and work closely with both the Hub/Gateway and the union leadership teams
Ability to have exceptional organization and planning skills, with attention to detail
Ability to identify opportunities for improvement as well as proven success implementing strategic initiatives under time constraints
Ability to digest complex fact scenarios and develop compelling business cases to support your position
Knowledge of presentation and communication skills - direct and persuasive as well as diplomatic
Ability to have outstanding leadership and interpersonal skills
Knowledge in Microsoft Excel, Outlook, PowerPoint and Word
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Ramp Operations (Washington, VA, US)

Intro

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Airports Team within the Customer Experience Division

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Manage escalated service issues and be visible to your team members when problems arise
Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.
Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision-making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Valid driver's license
Ability to qualify for (SIDA) badge
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Account Manager/Sr Account Manager, Global Sales - Switzerland ZRH (Zurich, CH)

Intro

Why you'll love this job

Responsible for managing a mixed portfolio of business & leisure agencies & local Corporate customers in your assigned country or region. This role is responsible for identifying revenue opportunities and delivering revenue and share growth for the AJB, while raising the awareness of the AA brand and network in the local market. You will work closely with our JB partners across the region.

This role is also responsible for managing all aspects of marketing & promotional activities for these trade and corporate accounts. A structured account development plan will be essential to ensure commercial objectives are achieved. This role will be responsible for analysis and providing data/account reviews on a regular basis for top accounts, jointly with JB partners.

This role will also be responsible for representing AA in the local country, managing relationships with several local CVB’s and to engage with local travel associations.

What you'll do

To account manage a portfolio of Agency and Corporate, collaboratively with JB partners to maximize revenue and profitability.
To focus on customer performance via reporting & analysis and identify opportunities.
To conduct partnership performance reviews (QBRs) to ensure targets are being met and relevant AA updates are shared effectively.
To deliver high impact presentations and reviews to senior management level with agency and corporate customers.
To identify and participate in targeted customer and community events.
To prioritize time on revenue opportunities & account performance to maximize results.
To effectively execute value-based selling, account strategy, planning.
To understand the competitive landscape and work with AJB stakeholders to ensure AJB products and agreements are competitive.
To work collaboratively with all key stakeholders within AA and across our JB partners.
To maintain expertise in both AA and alliance products and services, including oneworld and JB partners (British Airways, Iberia and Finnair). Tailor the market offering to meet specific account needs.
Communicates in a compelling way and provides proof of value to the customer.
To engage and collaborate with AA Sales Service team.
To conduct discussions with customers to understand their view and increase mutual value.
To update AA Saleshub with all Account planners & activities for all customers within the portfolio.

All you'll need for success

Prior Airline, GDS, or related travel industry account management experience
Strong leadership and motivation skills
Strong administrative, negotiation and interpersonal skills
Strong commercial acumen and communication skills
Extensive business to business experience in both Leisure & OTAs environment
Superior organizational / planning, analytical and problem-solving skills
Proactive business professional that thrives on challenging the status quo
Ability to work independently and across different cultures
Excellent strategic and analytical skills
Demonstrate sound judgment and decision-making ability
Self-motivated, and possess a positive attitude
Thorough knowledge of indirect sales, the travel industry, and airline economics
Travel required within the UK/EU and to North America
German fluency is required for this role

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Aircraft Line Maintenance (Boston, MA, US)

Intro

Why you'll love this job

This job is a member of the Line Maintenance Team within the Integrated Operations Division.
Responsible for overseeing aircraft maintenance technicians in the repair and return to service of American Airlines’ aircraft. Supervisors are front line leaders of people in the safe, compliant and timely return to service our aircraft. They do this by effectively managing the workload, resources, and work relationships of both internal customers & support groups and external regulatory authorities & vendors.
Salary range: $103,000.00 - $134,000.00

What you'll do

Guides and directs terminal and/or hangar aircraft maintenance through crew chiefs and leads
Oversees the implementation of the organization's plans, processes, policies, and procedures
Ensures crews are efficiently utilized to accomplish the operation’s workload
Meets company objectives in accordance with company policies and procedures
Responsible for timely and comprehensive communication flow to the workforce
Maintains effective work relationships with airport management, FAA, TSA, other government agencies, suppliers, and similar groups
Collaborates with other supervisors to accomplish directives and objectives
Identifies and takings steps to correct unsatisfactory results
Identifies training and development needs of AMTs within span of control
Provides effective feedback for crew chief and lead coaching/development
Effectively works with union leadership and workforce

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
3 years of aircraft maintenance experience
FAA Airframe & Powerplant Certificate
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

Associates or Bachelor’s degree in business or technical field or equivalent work experience
2 years of a successful track record of management in maintenance and/or production environments
3 years hands-on experience in the repair or manufacture of large transport category aircraft

Skills, Licenses & Certifications

Knowledge of functional area
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to supervise management, non-management and contract labor work groups
Ability to concurrently handle multiple responsibilities
Strong interpersonal and PC skills
Ability to concurrently supervise multiple areas of responsibility

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Engineer/Sr Engineer, IT Aviation Cybersecurity (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Information Technology team within the Information Technology Division.
This role provides support to the Cybersecurity (CS) Aviation Cybersecurity team and is responsible for building and maintaining key relationships throughout the organization and with cybersecurity aviation industry partners. This includes key internal partners such as Avionics Engineering, Cabin Experience, Maintenance Technology, Government Affairs, Corporate Security, and Corporate Safety. In addition, this person will be coordinating our involvement with external industry partners to ensure we are up to date on the latest developments in aviation cybersecurity. This role provides strong aviation cybersecurity experience to assist with risk analysis and recommending mitigation possibilities, and promotes cybersecurity practices as part of our digital aircraft .

What you'll do

Leverages cybersecurity expertise to drive the technical research, planning, and architectural design of systems related to digital aircraft to ensure confidentiality, integrity, and high availability of corporate, vendor, and customer data
Defines, develops, and delivers technical solutions, security requirements and standards that incorporate both industry and company technology standards spanning multiple security domains
Provides internal security consultations for teams supporting digital aircraft, ground, and communication systems
Supports standards, regulations, and compliance activities from cybersecurity perspective for FAA & other governing bodies
Interfaces with industry counterparts like Aviation-ISAC, IATA Cybersecurity Task Force, and oneworld partners
Assists with cyber-incidents related to AA's aviation technologies · Delivers and maintains key artifacts and work products in support of the system review, software development, and quality assurance of airline operations
Ensures digital aircraft systems and endpoints are scanned using Vulnerability Management tools and practices
Coordinates with business, IT teams, and IS Risk to remediate compliance findings in a timely manner while addressing risk reduction objectives
Demonstrates continuous improvement mindset
Maintains an effective approach to problem solving, multi-tasking, coordinating, and scheduling in accordance with stated goals to ensure visibility and predictability
Works extended hours occasionally, based on the needs of the project and the operation and may require travel periodically, but planned well in advance

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Information Technology, IT Security, Network Systems Technology or related technical discipline, or equivalent experience/training
5 years of experience in security technology design
5 years of network, server, and application systems development experience

Preferred Qualifications- Education & Prior Job Experience

5 years designing, deploying, and managing PKI and cryptographic solutions
5 years hands-on experience with Identity and Access solutions
3 years experience on Network Security and VPN solutions
4 + years' experience in NIST 800 series frameworks
Application coding and scripting via Python, SQL, BASH, or PowerShell
Preferred Certifications
- CISSP - Certified Information Systems Security Professional
- CISM - Certified Information Security Manager
- CISA - Certified Information Systems Auditor
- CEH – Certified Ethical Hacker · GIAC aviation-aligned certs: GCIA, GCFA, GMON, GCTI
- Microsoft / Azure security certs (AZ-500, SC-100)
- Zero Trust-related GIAC certs (GDAT)

Skills, Licenses & Certifications

Understanding of airworthiness cybersecurity concepts, including regulatory compliance and governance norms.
Familiarity with industry standards development and governing bodies (e.g., RTCA, IATA, ARINC, and FAA) in relation to aviation cybersecurity.
Experience analyzing cybersecurity for avionics, ground systems, networks, tooling, 3rd parties, and other aviation-adjacent systems.
Awareness of aviation cyber threat vectors (airborne software manipulation, GPS spoofing, ADS-B misuse, datalink manipulation, avionics tampering).
Experience working alongside SIEM platforms (Microsoft Sentinel, Splunk) for log collection, enrichment, detection engineering, or triage.
Familiarity with UEBA, anomaly detection, KQL, Sigma-to-KQL translation (even at a basic level).
Understanding of Public Key Infrastructure (PKI) concepts as used in aviation contexts: X.509, OCSP, CRL, certificate chain validation.
Awareness of cryptographic workflows for loadable software parts, avionics signing, or aircraft-to-ground authentication.
Experience integrating certificate-based identity into network security or Zero Trust architectures.
Familiar with NIST Special Publications (e.g., 800-171, 800-30)
Ability to perform vulnerability testing, risk analyses and security assessments
Knowledge of secure integration of cybersecurity into the aircraft software lifecycle, including maintenance workflows and part-loading processes.
Ability to coordinate security reviews with TechOps, Avionics Engineering, EFB Engineering, and Connectivity teams.
Familiarity with aircraft operational telemetry, uptime considerations, and failure-mode assessment.
Ability to support aviation-specific incident response, including log preservation, chain-of-custody, and cross-domain triage.
Significant experience with virtualization architectures (Citrix, VMWare, Hyper-V)
Experience collaborating successfully with project managers, engineers, architects, administrators, and customers to deliver projects on time and within budget
Experience presenting to senior leadership including corporate architecture review boards and governance committees
Experience with designing, developing, and integrating Active Directory Group Policy, Local Security Policy, and Windows scripts
Knowledge of cloud technologies and risk assessment criteria (IaaS/PaaS/SaaS)
Proficient in Agile and SDLC methodologies

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Fuel Operations (Fort Worth, TX, US)

Intro

Why you'll love this job

This role will manage a staff responsible for supporting American Airlines' Fuel Operations team.
The role is a part of the Fuel Supply and Operations team within our Asset Management group.

What you'll do

Design strategy for fuel operations, with approval from Sr. Manager , to ensure appropriate corporate, consortium, and vendor resources are employed and financially justified; execute strategy by coordinating direct report(s)
Negotiate contracts and manage vendors for storage and into-plane fueling services
Ensure the Company’s fueling infrastructure requirements are met by working with Airport Authorities, Fuel Facility Owners / Operators, Fuel Service Contractors, Other Airlines and Fueling Consortia
Lead and preside over fueling consortiums; manage and select service providers for the effective operation of these consortia; work with service providers and staff to develop annual budget, preparation for annual meetings, and methods used for cost allocations
Develop company budget for all fuel service fees in portfolio ; 2) investigate and explain variances versus plan to ensure Fuel Finance can explain to senior management; 3) work with accounting / Fuel Finance to validate invoices and ensure proper authorization for consortium / into plane contracts; 4) manage inter-company issues/billing/cost allocations to ensure the best interest of the company are achieved
Develop business cases for new infrastructure requirements / systems to be reviewed by consortia and internal management
Contribute cross-functionally to support corporate/group objectives
Manage Fuel Management relationship with Maintenance/Tech Ops/Accounting/Airports to ensure uniform and appropriate adherence to fuel quality, safety standards, and all fuel related processes, including Fuel Administration input into FAA Fuel Manual & Departure Control Manual.

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

Bachelor's degree in Business, Finance, Engineering, Operations, or Accounting, or other related field
Five or more years of work experience in relevant field

Preferred Qualifications - Education & Prior Job Experience

MBA or other Graduate degree in previously noted field
Manager experience

Skills, Licenses & Certifications

Commitment to quality and pride in work, patience, perseverance, and diplomacy
Ability to understand and manage complex processes
Proficient with Microsoft Office software (e.g., Word, Excel, PowerPoint)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Aircraft Line Maintenance Hub (Los Angeles, CA, US)

Intro

Why you'll love this job

This job is a member of the Line Maintenance Team within the Integrated Operations Division.
Responsible for overseeing aircraft maintenance technicians in the repair and return to service of American Airlines’ aircraft. Supervisors are front line leaders of people in the safe, compliant and timely return to service our aircraft. They do this by effectively managing the workload, resources, and work relationships of both internal customers & support groups and external regulatory authorities & vendors.
Salary Range: $103,000-$134,000

What you'll do

Guides and directs terminal and/or hangar aircraft maintenance through crew chiefs and leads
Oversees the implementation of the organization's plans, processes, policies, and procedures
Ensures crews are efficiently utilized to accomplish the operation’s workload
Meets company objectives in accordance with company policies and procedures
Responsible for timely and comprehensive communication flow to the workforce
Maintains effective work relationships with airport management, FAA, TSA, other government agencies, suppliers, and similar groups
Collaborates with other supervisors to accomplish directives and objectives
Identifies and takings steps to correct unsatisfactory results
Identifies training and development needs of AMTs within span of control
Provides effective feedback for crew chief and lead coaching/development
Effectively works with union leadership and workforce

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
3 to 4 years of aircraft maintenance experience
FAA Airframe & Powerplant Certificate
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

Associates or Bachelor’s degree in business or technical field or equivalent work experience
2 years of a successful track record of management in maintenance and/or production environments
3 years hands-on experience in the repair or manufacture of large transport category aircraft

Skills, Licenses & Certifications

Knowledge of functional area
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to supervise management, non-management and contract labor work groups
Ability to concurrently handle multiple responsibilities
Strong interpersonal and PC skills
Ability to concurrently supervise multiple areas of responsibility

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more