Jobs at American Airlines

Director, Strategic Maintenance Planning (Fort Worth, TX, US)

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Director of Strategic Maintenance Planning will lead a team focused on the planning of all mandatory, routine, reliability, and project work on American Airlines aircraft throughout the system in the Base Maintenance environment. This role requires vision, accountability, and the ability to deliver results in a fast-paced, dynamic environment.

What you'll do

Leads the planning of base maintenance and aircraft modification workload requirements for the entire fleet to ensure optimization of available manpower and resources and to maximize aircraft available for revenue service
Validates that AA remains in compliance with all mandatory company and FAA requirements to ensure the safe operation of the fleet
Ensures time-tracked items are scheduled to prevent unnecessary grounding of aircraft; ensures all reliability and project-driven aircraft work is scheduled and completed within the prescribed timeframes, thus increasing reliability
Facilitates effective communication between Planning and its principal customers and vendors (e.g., Flight Ops, Supply Chain, Maintenance Control, Line Planning, Base Maintenance, etc.)
Interfaces with Finance on budget including both current and long-range forecasts
Works closely with Network Planning and Operations Performance and Planning to ensure alignment with corporate aircraft availability targets
Oversees development and execution of recovery programs and plans that ensure all critical maintenance tasks are assigned and properly provisioned, in order to recover quickly from off-schedule operations
Serves as a critical link between Engineering and Maintenance to ensure all aircraft are in compliance with AA and FAA mandated maintenance requirements and recommended reliability enhancements
Manages a diverse workforce of managers, supervisors, and planners

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in Business, Finance, Planning, Aeronautics, related field, or equivalent experience
7 years of leadership experience managing cross-departmental teams, at or above the manager level
10 years of overall experience with progressive responsibility in operations, planning, scheduling, or equivalent role
In-depth knowledge of the airline industry and technical operations, American Airlines (AA) business strategy, company policies and procedures, and collective bargaining agreements

Preferred Qualifications- Education & Prior Job Experience

7 years of leadership experience in an area related to base maintenance/tech ops planning
10 years of overall experience in technical operations, preferably within the airline industry

Skills, Licenses & Certifications

Demonstrates the highest standards of ethics and integrity
Ability to influence others through outstanding interpersonal skills, collaboration, and negotiation skills
Ability to advocate and manage change
Ability to be an action-oriented and results-driven leader, with a natural aptitude for engaging employees across multiple workgroups
Ability to think strategically, negotiate skillfully, digest complex details, and use sound judgment and initiative in making decisions; ability to advocate and manage change
Ability to identify opportunities for improvement, as well as proven success implementing strategic initiatives under time constraints
Ability to build and facilitate relationships at all levels of the organization, both internally and externally
Excellent communication and presentation skills, with ability to handle complex topics comfortably and to interact effectively with all levels, both verbally and written
Excellent project planning and organizational skills, with ability to effectively and simultaneously manage multiple large projects within tight deadlines while maintaining attention to detail
Ability to productively and proactively adjust to dynamic situations
Proficient with Microsoft Office software

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Customer Service Manager, Cargo Services (Chicago, IL, US)

Intro

Why you'll love this job

This job is a member of the Cargo Services Team within the SVP International & Cargo Division.
The role will pay between $75,000.00-$83,000.00

What you'll do

Supports station management in leading airport personnel to provide superior customer service experience
Supervises employees who scan, transport, and sort mail, and who load and unload mail to and from ground equipment and aircraft
Leads and directs airport personnel to perform their work in a safe and efficient manner in compliance with Federal, State and Local regulations including DOT, FAA, and other government agencies
Establishes and maintains effective relationships with external and internal customers that foster compassion, authenticity, integrity, respect and dignity
Provides direction and appropriate support structure using effective resources to enable the team to deliver high performance
Promotes a professional culture that is both socially responsible and ethical

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience in leading a team with union/non-union workgroups, previous cargo experience, previous experience adhering to compliance standards in heavily regulated environments, and/or previous vendor management experience

Skills, Licenses & Certifications

Ability to work independently with minimal supervision as well as function effectively as a member of a team
Ability to make decisions and work under demanding operational conditions in a stressful environment
Knowledge and understanding of company policies and functional automation applications
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days off
Willing to produce current and unexpired Driver’s License
Willing to take pre-employment drug screening test
Willing to undergo comprehensive background and/or fingerprint checks to satisfy security requirements, if applicable
Ability to demonstrate strong customer service and communication skills with the ability to interact effectively with all levels throughout the organization
Must be able to obtain USPS clearance, which includes cleared drug screen, criminal history, fingerprinting and a 5-year US residency requirement

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Plant/Ground Service Equipment Line Maintenance (Charlotte, NC, US)

Intro

Why you'll love this job

This job is a member of the Plant Maintenance Team within the Integrated Operations Division.
Responsible for leading a team of crew chiefs and mechanics and the daily GSE Maintenance Operations in their stations. Production Supervisors are part of a joiny leadership team committed to the development and support of each team member. Additionally, the supervisor will interact with identified union leaders to resolve work group matters.

What you'll do

Overees and lead the Ground Support Equipment maintenance workload, resources, and activities for GSE workgroups at all GSE shop locations in the station
Administers and coordinates the activities of their assigned work group(s) in support of policies, goals, and objectives established by the GSE station, Manager, Senior Manager, Director, or Managing Director
Assures continuing safety, compliance, dependability, and reliability
Assures harmonious working relationships with union workforce and understanding/application of union contractual language
Prioritizes and administers inspections and maintenance programs, recommending any revisions needed to provide mechanical performance and reliability of ground equipment
Understands and applies all standards, policies, and procedures for Company ground equipment
Ensures technical documentation are complied with on Company ground equipment
Performs any additional duties and responsibilities as assigned in order to achieve department and Company objectives
Assists with Materials/Parts
Assists in GSE parts lookup, sourcing options, parts quality review, inspection, and component warranty coordination
Reorders and stocks of bulk hardware, tire and wheel, oil and lubricants local stock in support of fleet service/maintenance
Handles daily reviews of assets out of service awaiting parts
Coordinates options with Materials to minimize lead times/asset down time
Performs reviews and approvals of vendor invoices and makes recommendations and challenges as required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
1-2 years' experience supervising and/or directing work groups
Mechancial experience

Preferred Qualifications- Education & Prior Job Experience

1-2 years' experience supervising and/or directing work groups, preferably in a union environment
ASE (Automotive Service Excellence) certifications a plus
Ground Support Equipment (GSE) mechanical experience preferred

Skills, Licenses & Certifications

Must be able to train, guide, and motivate employees
Above average interpersonal skills
Ability to handle multiple projects concurrently
Working knowledge of PC's; proficiency in software applications including Word, Excel, Outlook, and Fleet Focus
Must fulfill FAA criminal background checks to qualify for unescorted access privleges to airport security idenitification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Bilingual Member Services Representative - Vacation Relief, AACU Branch Operations (New York City, NY, US)

Intro

Why you'll love this job

This job is within the American Airlines Credit Union. The role is responsible for building positive relationships with American Airlines Credit Union members, which is key in understanding member needs and recommending appropriate products and services to fulfill those needs.

This job is a member of the Credit Union Team within the American Airlines Credit Union and can require up to 40% of travel and overnight stay.
This position requires on‑demand travel and reliable transportation. You will be responsible for covering our Southeast branch locations, including Washington, North Carolina, Boston, and all of New York.
This position will require you to commute to the JFK International Airport in terminal 8. You will need to park in employee parking and take a shuttle to the airport which could add an additional 15-20 minutes of commute time.
The pay range for this position is 18.27 - $21.00 per hour and is dependent on the level and experience you come in at.

What you'll do

Open new accounts, sell and process Credit Union services for new and existing members
Post deposits and process loan payments
Process various monetary transactions and maintain account information
Perform Notary Services as required
Create and promote positive name recognition for the Credit Union
Work with branch/department managers and leverage cross-selling opportunities
Research member inquiries and provide solutions as required in a timely manner
Maintain awareness of all branch functions and duties to provide proper support and coverage at all times
Implement and enforce internal control and security measures in accordance with Credit Union policies and government regulations
Foster a culture that promotes teamwork, service excellence and relationship building within the covered branches and overall organization
Travel to various branch locations nationally to provide coverage
May work a rotating Saturday schedule, depending on job location
Perform other duties as assigned
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work, and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED
Bilingual in Spanish
Must have reliable transportation
Must be able to work in-person at assigned branch location
Must have cash handling, sales, or a combination of customer service and financial institution experience within the last twelve months
Job level to be determined by the candidate's skills, qualifications and relevant consumer loan processing or underwrriting experience

Preferred Qualifications- Education & Prior Job Experience

College degree in business, finance, or related area, or equivalent financial services experience, or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions
Previous banking or Credit Union experience
Previous experience in a service-culture environment

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Ability to exercise excellent member service skills
Ability to perform in a service-culture environment with a desire to cross sell Credit Union products and services
Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
Ability to interact professionally with all employees and members
Ability to speak, read, and write in English is required; Spanish is a plus
Ability to work independently and with minimal supervision
Ability to perform basic math calculations and analyze data
Ability to self-motivate with strong organization skills and capacity for attention to detail
Ability to effectively prioritize work and meet deadlines
Ability to work varying schedules, including evenings and weekends
Ability to travel overnight
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Workforce Management (Boston, MA, US)

Intro

The pay range for this role is $51,000 to $86,500, taking into account the qualifications and experience of the selected candidate.

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Domestic Airports Team within the Customer Experience Division

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Ability to solve complex staffing issues with minimal oversight
Strong communicator with all levels of the operation
Can manage multiple software programs at the same time to quickly analyze the operation and determine best course of action throughout the day
Coordinate assignments for frontline team members to dynamically work flights at gates
Utilizes GS Realtime and other programs (i.e. Prime, GETNG, SABRE) to identify and grant day of overtime, provide staffing inputs and tour reports
Being proactive and efficient with time management
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED Equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Applicable valid driver’s license as required by local authorities

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Aircraft Base Maintenance (Pittsburgh, PA, US)

Intro

Why you'll love this job

This job is a member of the Base Maintenance Team within the Integrated Operations Division.
Responsible for supervising a team of Crew Chiefs and mechanics as a key member of the dynamic and fast-paced American Airlines Maintenance organization.

What you'll do

Leads by example, coaches our team members to success and builds trustworthy relationships
Manages the daily Production requirements through subordinates
Ensures team members are following procedures in order to ensure maximum efficiency, compliance and safety
Leads staff to ensure team member's skills are utilized to the highest degree possible; leads coordination with Maintenance Training to ensure on-going enhancement of staff and skill set
Conducts regular meetings with Business Reviews and Boardwalks to ensure best possible communication, identification, and resolution of action items
Monitors the coordination of maintenance manpower requirements overtime and consistency with program scheduling and priorities
Maintains effective communication between Maintenance, Engineering, Facilities Maintenance and other Supply Chain groups
Ensures team members know, understand and are engaged in achieving critical Metrics and key performance indicators
Executes manpower deployment and shift production requirements

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School Diploma or GED equivalency
3 years of aircraft maintenance experience
FAA Airframe & Powerplant Certificate
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

1 year leadership experience supervising production operation in an area related to heavy/shop maintenance
Experience supervising and/or leading workgroups

Skills, Licenses & Certifications

A&P License
Strong working knowledge of the GPM and SPPM
Understanding of Airline/Technical operations
Knowledge of audit requirements
Knowledge of labor reporting and crew utilization
Strong interpersonal and PC skills
Ability to concurrently manage multiple areas of responsibility.
Excellent analytical, organization and planning skills
Must pass a background reference check and criminal fingerprint check
Ability to work effectively with all levels of team members

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Part Time Agent, Airport Operations - Belize BZE (Belize City, BZ)

Intro

Why you'll love this job

Agents will be in contact with flight crews, passengers, and other customers, providing necessary information concerning travel.

What you'll do

In charge of security screening and passenger service procedures at check-in and in the gate area
Provides assistance to passengers as requested or required
Process reservations, issue tickets and provide required check-in processes, ensuring compliance with all travel documentation and security procedures
Checks baggage and informs passenger of excess baggage charges in accordance with tariff rules
Able to lift and carry bags and boxes weighing up to 70 lbs
Ability to stand for prolonged periods of time

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma
Must have working knowledge of sabre
Ability to work a variety of shifts, according to operational needs
Willing to work weekends and shifts
Excellent customer service, communication, and organizational skills
Excellent personal grooming established by company standards
Proactive team player
Must have the ability to work under pressure
Must be able to read, write, fluently speak and understand English and the native language

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health benefits to help you stay well.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Analyst, Aviation Safety Action Program (ASAP) (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Technical Operations Aviation Safety Action Program (ASAP)
If you are looking to make a difference and have an opportunity to elevate safety in Tech Ops, this is the position for you. This position will be responsible for performing analysis of ASAP and other relevant data to identify potential risks and improvements , performs risk and root cause analysis, interfaces with subject matter experts (SME) to identify causal factors maintenance escapes, and evaluates current processes and procedures for effectiveness. This job is also responsible for preparing reports related to the Tech Ops ASAP Program for upper and senior management. There will be opportunities to present to various groups and senior leadership as determined by the Manager.
Collaboration and relationships are critical to the success of this role. Collaboration with operational leaders, operational team members, union representatives, Tech Ops supporting departments, other ASAPs (e.g. Flight, Flight Service, Ground/Ramp, Dispatch, etc.) and other operating departments.

What you'll do

Provide support for American Airlines Tech Ops Aviation Safety Action Program (ASAP). Assist with projects and process studies for the Tech Ops ASAP to promote Safety in preventing accidents and incidents while enhancing Company policy and FAR (Federal Aviation Regulation) compliance.
Gathers & categorizes information concerning ASAP reports prior to the Event Review Committee (ERC) meeting. This includes, but is not limited to, communicating with other departments helping the ERC with their report evaluation, categorization, and disposition.
Identify & Analyze safety and compliance trends and concerns arising from the ASAP including preparing weekly, monthly, quarterly and annual reports and charts for AA updates. The ability to tell the data story is critical.
Create Event Review Committee (ERC) Agendas for weekly meetings
Takes and maintains Event Review Committee (ERC) meeting minutes, attendance, and action items.
Back up Chairperson of the ASAP Event Review Committee (ERC).
Participate/Interact and Interface with M&E departments, FAA and labor union members of the ERC for information sharing and corrective actions.
Develop safety & compliance materials including posters and power point presentations to represent the department in meetings as required
Interface with other ASAP teams sharing, analyzing, and reporting information
Any other duties assigned by the TechOps ASAP program Manager

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's Degree, or aviation related field or equivalent experience in airport ground operations
3+ years’ experience in aviation industry
Experience in metrics, development of dashboards, and data analysis
Knowledge of Microsoft Office to include advanced skills in Excel and PowerPoint.
Must be able to perform duties under strict confidentiality guidelines.
Ability to travel (25%)

Preferred Qualifications- Education & Prior Job Experience

Experience in a frontline or supervisory position in airport ground operations
Experience in the use of SCEPTRE, TABLEAU, CERS, SHAREPOINT, and WBAT or similar complex database system
Knowledge of company policies and safety procedures
Experience with Safety Management Systems (SMS)
Data analysis experience

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include advanced skills in Excel and PowerPoint
Ability to handle multiple projects and changing deadlines

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Customer Operations - Miami MIA (Miami, FL, US)

Intro

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Airports Team within the Customer Experience Division

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Manage escalated service issues and be visible to your team members when problems arise
Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.
Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision-making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Valid driver's license
Ability to qualify for (SIDA) badge
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Assistance Representative Part Time (Boston, MA, US)

Intro

Why you'll love this job

The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $17.00 per hour.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Greeting customers when they enter the airport or arrive in the ticket area
Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)
Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces)
Troubleshooting kiosk technology issues to identify the source of issues or errors
Communicating with IT about kiosk technology issues that require additional servicing
Verifying that customers’ carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity)
Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk)
Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight)
Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time)
Accepting and activating customers’ self-tagged baggage at the activation station
Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location)
Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies)
Refer customers to customer service agents when appropriate
Performing clearance and verification of documents at kiosks
Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area
Assisting unaccompanied minors with boarding, deplaning, or other transportation
Providing customers with gate information and directions
Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports)
Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement
Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Wear uniforms as required by company policy
Provide quality customer service in a professional manner in accordance with American’s guidelines
Use multiple internal resources/systems, including during customer interactions

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED or international equivalent
Must be 18 years of age or older
Read, write, fluently speak and understand the English language.
Bilingual language skills may be required in some locations
Applicable valid driver’s license as required by local authorities
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Safety Science (Fort Worth, TX, US)

Intro

Why you'll love this job

As a key member of the Systems Engineering & Safety Science Team, the Manager of Safety Science and Data Analytics will lead a team of Safety Scientists and Analysts.
This role is responsible for delivering technical and managerial guidance in the development and implementation of decision support and simulation models, custom statistical analysis, and forecasting and business intelligence systems.
The position involves collaborating with Safety and Operations business units to enhance safety outcomes and operational efficiency through advanced data analytics and modeling.

What you'll do

Manages a team of data scientists, engineers, and analysts, with a focus on fostering a collaborative and innovative environment.
Provides technical leadership and strategic direction for safety-related data solutions, ensuring alignment with business objectives and stakeholder requirements.
Supports safety initiatives through the development and application of advanced dependability models and comprehensive analyses.
Identifies and evaluates new methodologies and approaches to solve complex business and technical problems across various departments.
Oversees the application of forecasting, mathematical programming, machine learning, optimization techniques, simulation, stochastic modeling, and statistical analysis to develop practical and impactful solutions.
Leads the creation of innovative, industry-leading safety solutions from concept through to production, including idea generation, requirement gathering, prototyping, business case development, customer adoption, change management, and transition to operational status.
Initiates and leads collaborative research projects with academic institutions and government agencies to advance the field and support company objectives.
Cultivates and maintains effective partnerships with business operations teams and development groups, ensuring seamless integration of research and development efforts into business processes.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s Degree in Engineering, Computer Science, Statistics, or a related technical field, or other equivalent experience/training
3-5 years of relevant technical, or business, work experience
Experience leading direct reports
Experience overseeing data projects from inception to completion, including defining requirements, managing timelines, and delivering results.
Strong understanding of various machine learning algorithms, statistical methods, and data analysis techniques.

Preferred Qualifications- Education & Prior Job Experience

MS Degree in a related technical field, or other equivalent experience/training
5-10 years of relevant technical, or business, work experience
Proven experience in building, developing, and leading high-performing teams within a fast-paced, rapidly scaling business environment.
Demonstrated ability to guide and align internal and external partners as well as facilitating clear communication and collaboration between workgroups to ensure strategic objectives are well understood and effectively executed.

Skills, Licenses & Certifications

Demonstrates a strong work ethic and resilience, thriving in a dynamic, 24/7 environment while effectively managing and prioritizing multiple projects simultaneously.
Skilled in fostering a diverse and inclusive culture, with a strong emphasis on team building, development, engagement, and accountability.
Encourages continuous improvement and innovative thinking, driving creative solutions and embracing intelligent risk-taking.
Energetic, forward-thinking, and creative, with a proven ability to challenge assumptions and drive impactful results.
Adaptable and comfortable with ambiguity, embracing change with flexibility and a positive attitude.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Customer Service Manager, Airport Customer Care (Charlotte, NC, US)

Intro

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Airports Team within the Customer Experience Division.

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty
Manage escalated service issues and be visible to your team members when problems arise
Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.
Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision-making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Aircraft Line Maintenance Hub - PHX (Phoenix, AZ, US)

Intro

Why you'll love this job

This job is a member of the Line Maintenance Team within the Integrated Operations Division.
Responsible for overseeing aircraft maintenance technicians in the repair and return to service of American Airlines’ aircraft. Supervisors are front line leaders of people in the safe, compliant and timely return to service our aircraft. They do this by effectively managing the workload, resources, and work relationships of both internal customers & support groups and external regulatory authorities & vendors.

What you'll do

Guides and directs terminal and/or hangar aircraft maintenance through crew chiefs and leads
Oversees the implementation of the organization's plans, processes, policies, and procedures
Ensures crews are efficiently utilized to accomplish the operation’s workload
Meets company objectives in accordance with company policies and procedures
Responsible for timely and comprehensive communication flow to the workforce
Maintains effective work relationships with airport management, FAA, TSA, other government agencies, suppliers, and similar groups
Collaborates with other supervisors to accomplish directives and objectives
Identifies and takings steps to correct unsatisfactory results
Identifies training and development needs of AMTs within span of control
Provides effective feedback for crew chief and lead coaching/development
Effectively works with union leadership and workforce

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
3 to 4 years of aircraft maintenance experience
FAA Airframe & Powerplant Certificate
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

Associates or Bachelor’s degree in business or technical field or equivalent work experience
2 years of a successful track record of management in maintenance and/or production environments
3 years hands-on experience in the repair or manufacture of large transport category aircraft

Skills, Licenses & Certifications

Knowledge of functional area
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to supervise management, non-management and contract labor work groups
Ability to concurrently handle multiple responsibilities
Strong interpersonal and PC skills
Ability to concurrently supervise multiple areas of responsibility

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Plant Maintenance Mechanic - Ground Service Equipment (Phoenix, AZ, US)

Intro

Why you'll love this job

Responsible for being a key reason why friends, family, and customers of American Airlines fly safely and on time.
There are also opportunities for job growth and advancement, training, and working with many of the industry’s most talented aviation professionals.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job, absent undue hardship. Please contact Accommodations@aa.com should you wish to request an accommodation.

Technical Functions

Execute assignments requiring auto mechanic skills
Tow ground equipment
Execute assignments requiring skills from a skilled journeyman trade
Execute assignments requiring electrical skills
Execute assignments involving high-pressure hydraulic skills
Execute assignments requiring heating and air conditioning-related skills
Maintain required licenses, certifications, and/or qualifications
Connect/remove ground power and ground start units

GSE / Facilities General Functions

Assist in storage, removal, and clean-up of hazardous waste
Ensure forms, records, reports, and other work-related paperwork are completed properly
Request parts
Clean work area after each shift in preparation for the next crew
Perform Foreign Object Debris (FOD) walks
Coordinate with vendors regarding technical questions
Explain work procedures to other personnel
Escort vendors throughout airport property

American Airlines General Functions

Report to position on time, as scheduled, and at assigned station or location, including varying shifts, weekends, and holidays
Perform all functions in accordance with safety procedures and policies
Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Follow instructions from supervisor or Crew Chief, as applicable
Coordinate with other employees, vendors, and stakeholders to accomplish work tasks
Perform duties that require general safety awareness (e.g., when working in an area with moving vehicles)
Wear uniforms and work shoes as required by company policy
Use relevant electronic systems to complete work

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED.
Valid driver's license.
Ability to read, write, fluently speak and understand the English language or language native to geographical location.
Minimum of eighteen (18) months training from an accredited school in automotive mechanical maintenance, or 18 months mechanical experience on automotive equipment.
Possess the applicable state or city license.
Must be willing to work outdoors in any weather conditions in accordance with Company Safety Guidelines.
Must be willing to work extra hours when there are operational needs, such as weather delays.
Ability to work rotating shifts including weekends, holidays, and days off.
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA).
Must be able to secure appropriate airport authority and/or US Customs security badges.
Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Material Logistics Specialist (Pittsburgh, PA, US)

Intro

Why you'll love this job

Responsible for being a key reason why friends, family, and customers of American Airlines fly safely and on time.
There are also opportunities for job growth and advancement, training, and working with many of the industry’s most talented aviation professionals.

What you'll do

These are the essential functions of the job
This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job, absent undue hardship. Please contact Accommodations@aa.com should you wish to request an accommodation.

Technical Functions

Maintain inventory within established specifications and in serviceable condition by following the appropriate procedure to exchange a broken tool, to request repairs, or to requisition additional supplies
Check items handled against requisitioning or accompanying forms to identify any apparent mishandling, discrepancy, or other error
Check tools for serviceability and expiration date
Count physical inventory, checking minimums and maximums
Identify objects by referring to parts catalogues, parts lists, location index, and company manuals
Inventory and warehouse supplies, including tools and materials
Issue items upon request to authorized personnel
Load and unload items
Pack and unpack items
Place discrepancy items into a special action holding area (SAD)
Receive and prepare parts and materials for shipment
Requisition parts and materials
Set up stock room/inventory facilities (e.g., determine proper storage methods, identification, and stock location)
Sort non-serviceable items into salvage or scrap bins according to their condition
Stock and retrieve items according to company, fire safety, and “good housekeeping” regulations and practices
Visually inspect items for defects, damage, or wear
Complete proper paperwork to loan, borrow, or buy parts from other airlines
Correct routine errors related to requisitioning and its accompanying forms
Exchange information with Inventory Records personnel
Give data on stock to Company personnel
Provide support to management in the completion of audits, as needed
Read and understand materials, such as FAA/OSHA regulations and packaging instructions for shipping out dangerous goods
Report any discrepancies to Crew Chief or supervisor
Report overdue items and shortages to Crew Chief or supervisor
Drive motor vehicles and other stores equipment
Obtain certification on and drive a forklift
Operate storage equipment (e.g., parts chaser, tricycles, and other carts) in a safe manner
Pick-up and deliver parts and materials to designated locations
Use handhelds (e.g., iPads, scanners) to confirm receipt of company materials
Use proper personal protective equipment (PPE) to perform work (e.g., harnesses or seatbelts)
Use various tools (e.g., hammer, pliers, screwdriver, drill)

MLS General Functions

Perform general housekeeping in work area
Handle hazardous materials
Sign for the quality of own work
Maintain knowledge of and work with manuals, supply/parts catalogs, electronics parts tracking systems, and other parts ordering devices
Maintain knowledge of tool Inventory and control systems, tool checkout, including shelf-life items and certification records
Maintain security clearance, driver’s license, and Security Identification Display Area (SIDA) badge

What you'll do (cont.)

American Airlines General Functions

Coordinate with other employees and stakeholders to accomplish work tasks
Receive assignments from Crew Chief or supervisor
Properly complete forms, records, reports, and other paperwork
Report to position on time, as scheduled, and at assigned station or location, including varying shifts, weekends, and holidays
Perform all functions in accordance with safety procedures and policies
Complete job-relevant trainings

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED.
Valid driver's license.
Ability to read, write, fluently speak and understand the English language or language native to geographical location.
Applicants must have either successfully completed two years (equivalent) of college or have received a certificate from an acceptable trade/technical school or must have twelve (12) or more months of acceptable experience in a general warehouse or similar type supply function involving receiving, shipping and binning material by parts and serial number.
Successful completion of all required qualifying tests; including hazardous material handling.
Read and write legibly to complete forms and/or acknowledge messages, as well as identify Company part numbers, invoice, bill of lading, and shipper numbers, as required.
Ability to distinguish colors.
Use simple arithmetic (Addition and subtraction of six-digit numbers)
Must have knowledge of and the ability to use basic computer skills.
Expected to meet all qualifications as designated in the Material Process Specification Manual (MPSM) and satisfactorily demonstrate qualifications by successfully completing the applicable test(s) prior to the expiration of the probationary period.
Must be willing to work outdoors in any weather conditions in accordance with Company Safety Guidelines.
Must be willing to work extra hours when there are operational needs, such as weather delays.
Ability to work rotating shifts including weekends, holidays, and days off.
Reports to work on a regular and timely basis.
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA).
Must be able to secure appropriate airport authority and/or US Customs security badges.
This job is subject to Department of Transportation (DOT) drug and alcohol testing. Your previous employers will be contacted to verify if you had any DOT drug violations and/or refusals to test for drugs or alcohol in the previous two-year period. Your DOT required urine specimen will be tested for the following substances: Cocaine, Marijuana, PCP, Amphetamines, and Opiates.
Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Sustainability Reporting (Fort Worth, TX, US)

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise, and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop onboard!

Why you'll love this job

• In this role at American Airlines, your work will be instrumental in leading our voluntary disclosures and helping prepare the airline for upcoming environmental, social and governance (ESG) reporting requirements, both in the U.S. and in other countries where we do business.
• This is an opportunity to enhance the company’s existing reporting and shape our wider disclosure strategy, with regular access to subject matter experts and senior leaders across the company.
• This role is part of the Sustainability Team, reporting to American’s Chief Sustainability Officer within the Government Affairs group.

What you'll do

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Lead development of American’s annual Sustainability Report, with a focus on driving the strategic themes for the company’s reporting and aligning its reporting with best-in-class disclosure frameworks to obtain the maximum impact with the company’s shareholders and other stakeholders.
Collaborate with Legal, Finance, Operations, People and other business units to develop voluntary sustainability disclosures that are responsive to both investor feedback and mandatory disclosures in the U.S. and other countries where American does business.
Partner with other members of the Sustainability Team to develop internal controls for sustainability data and metrics, coordinating as needed with external and internal audit, operations and other impacted teams to satisfy upcoming reporting regulations.
Engage with investors, nonprofits, rating agencies and other external stakeholders to support transparent disclosures and improve existing reporting.
Work with American’s Information Technology, Financial Reporting, Safety and other business units to understand technology needs and implement solutions to capture relevant and accurate data.
Support sustainability-related disclosures in other public documents, including SEC filings.
Enhance data management practices to promote accuracy and audit-ready disclosures.
Conduct sustainability disclosure benchmarking across and outside of the commercial aviation industry.

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

Bachelor's degree, preferably in sustainability, environmental policy or similar area
5+ years of work experience, including some direct experience leading or supporting corporate sustainability/ESG reporting and disclosure efforts
Familiarity with existing and pending ESG disclosure requirements in the U.S. and other regions (e.g., ECGT, CSRD, ISSB)

Preferred Qualifications – Education & Prior Job Experience

Knowledge and understanding of sustainability/ESG issues and related reporting trends, drivers and frameworks with the ability to identify and articulate opportunities to improve sustainability disclosures and performance
Master’s degree in public policy and/or prior experience in sustainability-related policy areas
Airline or other hard-to-abate industry experience

Skills, Licenses, and Certifications
•   Clear and strategic thinker with strong research skills, ability to analyze and understand complex topics
•   Collaborative, positive individual able to form productive relationships across the company
•   Highly motivated individual with a strong work ethic
•   Superior project management skills, including ability to develop plans and meet deadlines
•   Ability to shift priorities, achieve goals and meet deadlines in a fast-paced, dynamic work environment
•   Exceptional organizational skills and attention to detail
•   Proficiency with Microsoft Office

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

•   Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
•   Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
•   Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
•   401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
•   Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Loan Officer, AACU Branch Operations (Charlotte, NC, US)

Intro

Why you'll love this job

This job is within the American Airlines Credit Union. The role is responsible for building member-relationships for the long term by matching member-needs to American Airlines Credit Union products, services and lending solutions.

What you'll do

Process new loan applications, which includes interviewing the member, analyzing credit reports and documentation and offering the best product to meet member needs
Exercise lending authority to correctly handle all loan requests, including but not limited to consumer loans
Creates and promotes positive name recognition for the Credit Union
Support or speak publicly at special Credit Union events
Work with branch/department managers and staff to identify and leverage cross-selling opportunities
Research member inquiries and provide solutions as required in a timely manner
Maintain awareness of all branch functions and duties to ensure proper support and coverage is provided at all times
Implement and enforce internal control and security measures in accordance with Credit Union policies and government regulations
Foster a culture that promotes teamwork, service excellence and relationship building
Handle responsibilities of a Member Services Representative as needed
Perform Notary Services as required
Provide coverage for management vacations
May work a rotating Saturday schedule depending on job location
Perform other duties as assigned
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalent
Must be able to work in-person at assigned branch location
Must have strong working background in a financial institution and relevant consumer loan processing or underwriting experience within the last twelve months
Job level to be determined by the candidate's skills, qualifications and experience

Preferred Qualifications- Education & Prior Job Experience

Bachelor's Degree in Business, Finance, related area, or equivalent financial services experience, or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions
Lending and sales-culture environment experience

Skills, Licenses & Certifications

Skilled in Microsoft Office software (i.e., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Ability to exercise excellent member service skills
Ability to perform in a sales-culture environment with a desire to cross sell Credit Union products and services
Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
Ability to interact professionally with all employees and members
Ability to speak, read, and write in English is required; Spanish is a plus
Ability to work independently and with minimal supervision
Ability to perform basic math calculations and analyze data
Ability to self-motivate with strong organization skills and capacity for attention to detail
Ability to effectively prioritize work and meet deadlines
Ability to sit and/or stand for extended periods of time
Abiliyt to work varying schedules, including evenings and weekends
Ability to travel overnight
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Control Center - Miami MIA (Miami, FL, US)

Intro

Why you'll love this job

Responsible for coordinating the activities of Operations and oversees the Operations Planners to effect daily on-time performance.
This role is a part of the Control Center team within the Airports group.

What you'll do

Oversees the activities of AA employees who perform the movement of aircraft
Chairs daily shift briefings and prepares daily station tour reports and analysis for station dependability
Identifies daily challenges that will hinder operational objectives and communicates operational plans effectively
Remains available and flexible to pivot in realtime based on operational needs
Monitors station arrival/departure dependability performance while analyzing trends
Investigates and resolves all operational irregularities to ensure compliance with AA operating procedures
Adjudicates properly the Delay Code Handbook and AYR procedures
Communicates with all local operating departments as well as IOC, MOC, AA central loads, and outside agencies pertaining to AA operational schedule and effectively interprets information from the various sources
Works rotating/flexible shifts as operationally required
Performs other duties as requested while adjusting to operational needs
Look ahead and take advantage of opportunities to mentor and develop Control Center CSM and coordinator staff to advance the future of the organization
Ensure all Team members comply with American Airlines attendance, performance, and work environment policies.
Lead and manage the execution of Emergency Action plans

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s Degree or Master's Degree in Business Management or Science in Aviation or equivalent experience/training
5+ years of leadership operational experience leading people or relevant experience
Substantial experience in both RES and DECS

Preferred Qualifications- Education & Prior Job Experience

Airport Control Center or Integrated Operation Center Experience

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to handle multiple concurrent assignments/projects and be flexible to lead those projects to completion when required
Skills in excellent leadership and teamwork with a proven ability to work effectively in a variety of situations
Ability to be self-driven, highly motivated, creative, and results-oriented
Ability to work well under pressure and a variety of work schedules
Ability to effectively collaborate with stakeholders across different departments
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Ramp Service Agent Part Time (Boston, MA, US)

Intro

Why you'll love this job

Fleet Service Clerks perform the handling of items on and off aircraft, carts, containers, and trucks; transporting items between terminals and aircraft; receiving, delivering, weighing and documenting of cargo in a cargo specific facility (warehouse) or a loading dock area.
The terms and conditions of this position are covered by the Transport Workers Union (TWU) or the International Association of Machinists and Aerospace Workers (IAM) Collective Bargaining Agreement. Starting pay is $20.63 per hour.

What you'll do

Move baggage and cargo of various weights to and from aircraft
Drive and operate belt loaders
Service aircraft at gates with ground power and air conditioning
Tow and pushback aircraft from gates
Service aircraft lavatories and water ports
Clean interior of aircraft when needed
Position beverage and luggage carts around the ramp area
Works outdoors in various weather conditions
Work shifts that include irregular and/or extended hours, weekends and holidays.

Click here to see what it takes to be part of the Fleet team, and click here to see what a day in the life of a Fleet Service Agent looks like!

What you'll do (cont.)

General

Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Perform all functions in accordance with safety procedures and policies
Wear uniforms as required by company policy
Wear all personal protective equipment (PPE) in accordance with rules and regulations
Work outdoors with exposure to extreme weather/elements, engine noise, and noxious fumes

Depending on your airport size, you may also do the following:

De-ice aircraft by directing a chemical/water stream at aircraft surfaces
Perform catering service

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

High school diploma or GED or international equivalent
Must be 18 years of age or older
Lift, load, unload, and transport bags and cargo to/from aircraft's, bag carts, and conveyor belts
Must have knowledge of and ability to use basic computer skills
People-oriented and highly motivated, with a positive and cooperative attitude
Good communication skills
Applicable valid driver’s license as required by local authorities
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Ability to obtain jet bridge certification
Must have the ability to pass the US Postal Service background check

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, AACU Facilities (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is within the American Airlines Credit Union. The role is responsible for leading the Facilities team that manages building operations, maintenance and security for the Credit Union.

What you'll do

Oversee strategic relationships with multiple vendors between internal Credit Union resources and external entities
Exercise effective cost control by developing and managing department budget and spending
Review acquisition and maintenance contracts to ensure service level agreements are met
Analyze, develop and manage solutions which adhere to applicable business and regulatory requirements
Manage competing priorities successfully and direct resources and organizational communications as appropriate
Create efficiencies through process improvements and implementing effective risk mitigation
Manage and partner with the Building Operations Manager
Act as a member of the Instant Management Team (IMT) and participate in strategic and operational processes as related to critical disruptions to the facility or business operations
Ensure the daily maintenance and safety of all employees and visitors to the Credit Union's headquarters facility
Maintain an up-to-date inventory of all of the equipment and systems for the Credit Union's headquarters building, including the last time maintenance was conducted on it, when replacement should be scheduled for, etc.
Foster a positive work environment
Perform other duties, as assigned
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s Degree in a discipline relevant to the role, or five or more years of proven experience in facilities management or related field

Preferred Qualifications- Education & Prior Job Experience

Previous supervisory or leadership experience

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Ability to demonstrate a proactive approach with a focus on continuous improvement, user satisfaction, and adherence to standards
Ability to demonstrate a strong business acumen and decision making capabilities
Ability to demonstrate excellent oran and written communications skills
Ability to demonstrate superior people management, interpersonal and employee engagement skills, to include directing, coaching, counseling and motivating staff
Ability to supervise multiple team members
Ability to demonstrate strong vendor management skills to work collaboratively to achieve results
Ability to be budget-conscious with a creative approach to cost savings initiatives
Skilled with excellent troubleshooting ability to analyze problems objectively, think logically, and focus on follow-up
Ability to interact professionally with all levels of management
Ability to be on-call 24/7
Abiility to travel overnight
Ability to maintain satisfactory performance and attendance
Ability to pass American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Associate Product Manager/ Sr Associate Product Manager, Technology Products (Fort Worth, TX, US)

Intro

Why you'll love this job

The Associate Product Manager, Technology Products is part of the Airport Technology Product Management team (Travel Innovation) within the Customer Experience organization.
This role focuses on the check-in product and supports both the digital and airport environments to shape intuitive, efficient customer journeys. It includes partnering with key stakeholders and IT teams to explore opportunities, improve operational performance, and elevate the guest experience across all touchpoints of check-in.

What you'll do

Conduct product discovery, market research, competitive analysis, and trend forecasting to inform product direction.
Synthesize broad company objectives into concrete problems to solve with measurable success metrics.
Create and maintain an initiative source of truth document, including overview, stakeholder mapping, workstreams, and milestones
Communicate updates effectively through verbal, written, and visual storytelling (e.g., slide decks, process maps, and documentation).
Facilitate collaboration between product and non-product teams, ensuring alignment across stakeholders.
Partner with Technology Procurement to conduct RFIs and RFPs.
Identify and recommend investment areas based on research and business goals.
Track and measure the impact of strategic initiatives to support product management teams.
Proactively identify opportunities for improvement, bringing clarity and structure to ambiguous challenges.
Influence strategic direction of the product(s) or cross-product journey
Care for the customer or team member experience, considering upstream and downstream impacts
Regularly collect, analyze, and synthesize customer feedback from multiple channels

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in related field
3 years of applicable product management experience (i.e. Product Owner)
5 years of equivalent work experience

Preferred Qualifications- Education & Prior Job Experience

Master’s degree in a related field with 2+ years of work experience
Experience determining Product Market fit and defining a Go-to-Market strategy
Demonstrate familiarity with Agile Product Management tools

Skills, Licenses & Certifications

Relevant certifications in Product Management/Product Delivery field
Has strong knowledge/expertise of product domain including the business model, constraints, regulations, user experiences, etc. 
Recommended Scrum certification

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Warehousing and Distribution (St. Louis, MO, US)

Intro

Why you'll love this job

This job is a member of the Warehousing and Distribution leadership team.
Responsible for supervisng a unionized workforce’s daily operation of Technical Operations Supply Chain operation of aircraft parts and tooling, to include, shipping, receiving, inventorying and movement of company materials. This also includes the supervision of all Stores personnel assigned to the operation.

What you'll do

Supervises and assigns job responsibilities to the front line team in one or more occupations
Coordinates with TechOps and Supply Chain partners on status of material requests
Manages all Administrative duties within the Supply department
Interprets company policies to workers and enforces safety regulations
Recommends or initiates personnel actions such as promotions, transfers, discharges and disciplinary measures
Maintains time and attendance records as well as personnel files and performance records
Maintains audit compliance
Maintains warehouse and supply locations assigned; maintain an efficient and orderly workforce/operation
Leads regularly scheduled crew briefings to communicate to team members department Policy and Procedural changes

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
3 years of relevant work experience

Preferred Qualifications- Education & Prior Job Experience

Bachelor's degree in Business, Supply Chain, Finance, Logistics or equivalent experience/training
Previous supervisory experience
Extensive Supply Chain or Logistics experience

Skills, Licenses & Certifications

Extensive Supply Chain experience in Automotive, Aviation, or Electrical Industries
Knowledge of applicable computer systems used by frontline members
Knowledge of how to find, read, and understand FAR's and how best to apply them to the line supply organization
Ability to quickly grasp various Collective Bargaining Agreement language and interpret it then apply the language to various situations
Knowledge of shipping limitations or the ability to quickly find these limitations as outlined in the IATA and 49 CFR
Must be able to walk extensively between Hangars
Must posess a current and valid driver's license
Must be able to work all shifts, 24/7, including holidays
Some travel required
Must be willing to work extended hours based on operational needs

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Scrum Lead, IT (Fort Worth, TX, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
Being a Scrum Lead at American Airlines offers you the opportunity to work in a dynamic, collaborative environment where you can make a meaningful difference while continuously growing and learning.

What you'll do

Optimize the flow of value from generation of ideas to release
Coach your team(s) to create high-value items, while eliminating or reducing rework, waste in the process, etc
Drive a value-first mindset by helping teams focus on outcomes over outputs and ensuring delivered solutions generate meaningful business impact
Promote transparency on barriers to change, progress, and remove or seek assistance in addressing impediments and opportunities
Enable your team(s) to practice Professional Scrum and other frameworks/techniques that drive agility
Cultivate a habit of continuous learning (from prior increments, retrospectives, etc.), continuous experimentation, and continuous improvement to reach a high-performing state
Collaborate with cross-functional squads and distributed teams to identify, track, and document dependencies, ensuring alignment, transparency, and timely delivery of shared objectives.
Coach your team(s) to understand (the why) and practice new ways of working
Serve as internal trainers contributing to the learning and development of one or more team(s)
Coach Product Owners/Managers with techniques for establishing empirical product planning and maintaining a healthy Product Backlog
Act as a trusted advisor to leaders by leveraging metrics, observations, and team feedback to improve organizational effectiveness and delivery outcomes.
Maintain, share, and promote information radiators that enable inspection and adaptation
Coach teams to self-organize and facilitate events, as necessary
Coordinate and manage releases by preparing release plans and ensuring timely communication of deployment activities, risks, and outcomes to stakeholders
Drive a culture of accountability, transparency, innovation, and continuous improvement across teams and stakeholder groups.

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

Bachelor’s Degree in Computer Science or related discipline or an equivalent combination of education and work experience
4+ years of relevant work experience in an agile environment
Experience coaching agile methodologies to team and stakeholders
Skills and knowledge of servant leadership, situational awareness, conflict resolution, continual improvement, empowerment and increasing transparency
Proven ability to promote a team environment and collaborate cross-functionally

Preferred Qualifications – Education & Prior Job Experience

Experience with driving adoption of Agile methodologies, processes and tools in a cross-functional organization
Superior analytical, problem solving and communication skills
Demonstrated experience with continuous integration/delivery
Participation in scaled agile frameworks

Skills, Licenses, and Certifications

Scrum Master Certification (CSM, PSM, SSM, or other scrum certification)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Aircraft Configuration Management (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Aircraft Records Team within the Integrated Operations Division.

Responsible for leading a team of employees in the set up and monitoring of aircraft maintenance records and configuration in source systems. In addition, leads, coaches, and develops all employees to excel in achieving key goals and encourage quality and productivity while insuring ensuring compliance with all Company rules and regulations. Also participates in leading a technical organization with tactical and strategic decision making to support the activities of the airline.

What you'll do

Participates in the administration and professional development of the team members, including contract employee administration
Manages the overall performance of the group
Supports the strategic direction for the organization and manages the methods to achieve it
Manages the budget established for the group
Acts as a culture leader who builds trust across the organization
Manages te accuracy and timeliness of the maintenance of records in the SCEPTRE system
Evaluates and forecasts financial/staffing needs to meet the infrastructure needs and objectives of aircraft maintenance records
Maintains internal department self-audit programs to ensure record-keeping practices continue to meet AA policies
Maintains a continuous improvement program for Aircraft Records Management and work cross departmentally to resolve process flow issues
Maintains KPIs (Key Process Indicators) to measure and improve performance
Working maintenance operations to provide access to accurate records for a range of operational and strategic purposes

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Aviation related area or similar discipline and/or a total of 5 years aviation experience in the Aircraft Maintenance field as it relates to Quality Assurance, Maintenance, or Records
5 years supervisory experience

Preferred Qualifications- Education & Prior Job Experience

3 years' experience in leadership role
Experience leading an organization in multiple locations

Skills, Licenses & Certifications

Working knowledge of Lean/Six Sigma principles
Understanding of project management techniques
Strong planning, delegating and organizational skills as well as analytical and problem solving skills with a high level of attention to detail
Ability to multi-task while adjusting to rapidly changing priorities
Innovative and technical individual, with exceptional business judgment, as well as the initiative and competence to make a significant contribution to the AA organization
Proficiency in Microsoft Office software
Excellent leadership skills and interpersonal skills
Working knowledge of Code of Federal Regulations (CFRs)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Ramp Service Agent Part Time (Ontario, CA, US)

Intro

Why you'll love this job

Fleet Service Clerks perform the handling of items on and off aircraft, carts, containers, and trucks; transporting items between terminals and aircraft; receiving, delivering, weighing and documenting of cargo in a cargo specific facility (warehouse) or a loading dock area.
The terms and conditions of this position are covered by the Transport Workers Union (TWU) Collective Bargaining Agreement. Starting pay is $20.63 per hour.

What you'll do

Move baggage and cargo of various weights to and from aircraft
Drive and operate belt loaders
Service aircraft at gates with ground power and air conditioning
Tow and pushback aircraft from gates
Service aircraft lavatories and water ports
Clean interior of aircraft when needed
Position beverage and luggage carts around the ramp area
Works outdoors in various weather conditions
Work shifts that include irregular and/or extended hours, weekends and holidays.

Click here to see what it takes to be part of the Fleet team, and click here to see what a day in the life of a Fleet Service Agent looks like!

What you'll do (cont.)

General

Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Perform all functions in accordance with safety procedures and policies
Wear uniforms as required by company policy
Wear all personal protective equipment (PPE) in accordance with rules and regulations
Work outdoors with exposure to extreme weather/elements, engine noise, and noxious fumes

Depending on your airport size, you may also do the following:

De-ice aircraft by directing a chemical/water stream at aircraft surfaces
Perform catering service

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

High school diploma or GED or international equivalent
Must be 18 years of age or older
Lift, load, unload, and transport bags and cargo to/from aircraft's, bag carts, and conveyor belts
Must have knowledge of and ability to use basic computer skills
People-oriented and highly motivated, with a positive and cooperative attitude
Good communication skills
Applicable valid driver’s license as required by local authorities
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Ability to obtain jet bridge certification
Must have the ability to pass the US Postal Service background check

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Principal Architect, IT Applications (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Information Technology team within the Information Technology Division.
The Senior Principal Architect, IOC Technology is responsible for providing the technical direction and leadership in the architecture, design, development and deployment of solutions used primarily at the Integrated Operations Center (IOC), the nerve center of American’s operation. You will leverage your technical knowledge, expertise and experience to support the IOC in keeping the operations running smoothly and making the best possible decisions to get our customers to their destinations as close to schedule as possible.

What you'll do

Responsible for technical excellence of a major product or product group.
Responsible for creating detailed designs, defining patterns, coding key components, troubleshooting technical issues, securing, modernizing, refactoring and technical debt reduction.
Responsible for elevating team’s technical maturity in design, testing, availability, security and other non-functionals….
Responsible for product/product group and technical stakeholder management.
Risk Management: Identify and mitigate IT risks, ensuring compliance with security standards and regulations.
Innovation: Drive innovation within the organization by exploring new technologies and implementing solutions that improve efficiency and drive business value.
Communication: Effectively communicate technical concepts to technical and non-technical stakeholders, facilitating understanding and buy-in for IT initiatives.
Strategic Planning: Develop and execute IT strategies aligned with business objectives, ensuring technology initiatives support organizational goals.
Mentors product and portfolio developers

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or equivalent experience
8 years of application systems development experience
5 years architectural and design experience

Preferred Qualifications- Education & Prior Job Experience

Master's in Computer Science, Computer Engineering or related discipline
5 years of technical or team leadership experience
2+ years' experience in Agile methodology
2+ years' experience in DevOps deployment processes
1+ years’ Palantir development/enablement experience
Airline industry experience

Skills, Licenses & Certifications

Background in Enterprise/Solutions Architecture or software engineering
Command of architecture, design patterns and business processes
Mastery of application, data and infrastructure architecture disciplines
Knowledge of industry wide technology trends and best practices
Expertise in working in in large, collaborative teams to achieve organizational goals, and passionate about building an innovative culture
Experienced in technology transformations and migration to one or more Cloud platforms such as AWS, Azure, GCP or OCI
Strong technical leader able to drive to outcomes and mentor delivery teams
Hands-on experience with Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) tools and platforms
Hands-on experience with containers and container orchestration platforms (aka Docker & Kubernetes)
Expertise in one or more cloud native relational databases such as MySql, PostgreSql and NoSQL databases such as Cassandra and MongoDB highly desired
Demonstrated track record in building platforms and tools that accelerate technology transformations
Expertise with databases and migration to/from enterprise class databases highly desired

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Plant/Ground Service Equipment Line Maintenance (New York City, NY, US)

Intro

Why you'll love this job

This job is a member of the Plant Maintenance Team within the Integrated Operations Division.
Responsible for leading a team of crew chiefs and mechanics and the daily GSE Maintenance Operations in their stations. Production Supervisors are part of a joiny leadership team committed to the development and support of each team member. Additionally, the supervisor will interact with identified union leaders to resolve work group matters.
The salary range is $98,000 to $119,000

What you'll do

Overees and lead the Ground Support Equipment maintenance workload, resources, and activities for GSE workgroups at all GSE shop locations in the station
Administers and coordinates the activities of their assigned work group(s) in support of policies, goals, and objectives established by the GSE station, Manager, Senior Manager, Director, or Managing Director
Assures continuing safety, compliance, dependability, and reliability
Assures harmonious working relationships with union workforce and understanding/application of union contractual language
Prioritizes and administers inspections and maintenance programs, recommending any revisions needed to provide mechanical performance and reliability of ground equipment
Understands and applies all standards, policies, and procedures for Company ground equipment
Ensures technical documentation are complied with on Company ground equipment
Performs any additional duties and responsibilities as assigned in order to achieve department and Company objectives
Assists with Materials/Parts
Assists in GSE parts lookup, sourcing options, parts quality review, inspection, and component warranty coordination
Reorders and stocks of bulk hardware, tire and wheel, oil and lubricants local stock in support of fleet service/maintenance
Handles daily reviews of assets out of service awaiting parts
Coordinates options with Materials to minimize lead times/asset down time
Performs reviews and approvals of vendor invoices and makes recommendations and challenges as required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
1-2 years' experience supervising and/or directing work groups
Mechancial experience

Preferred Qualifications- Education & Prior Job Experience

1-2 years' experience supervising and/or directing work groups, preferably in a union environment
ASE (Automotive Service Excellence) certifications a plus
Ground Support Equipment (GSE) mechanical experience preferred

Skills, Licenses & Certifications

Must be able to train, guide, and motivate employees
Above average interpersonal skills
Ability to handle multiple projects concurrently
Working knowledge of PC's; proficiency in software applications including Word, Excel, Outlook, and Fleet Focus
Must fulfill FAA criminal background checks to qualify for unescorted access privleges to airport security idenitification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Airport Customer Operations - DFW (DFW Airport, TX, US)

Intro

Why you'll love this job

This job is a member of the Hubs and Gateways Team, within the Customer Experience Division.
Responsible for the efficient use of resources to ensure operational performance. Ensure enforcement of all company and departmental procedures, including safety and security.

What you'll do

Develops employees
Implements methods of maximizing revenue and controlling expenses
Oversees day to day customer service operations
Solicits ideas and/or feedback from employees and accepts accountability for follow-through
Communicates procedural changes to Customer Service Managers, supervisors and employees and ensures compliance
Monitors and measures on time performance
Identifies areas/individuals which require improvement; develops and implements methods to increase/improve performance
Develops and enhances the work relationship with vendors, ensuring all parties perform their responsibilities properly
Ensures all internal audit requirements are followed and accountable for compliance
Reviews staffing requirements and schedules for all department employees, ensures adjustments are made as needed
Conducts grievance hearings and servs as a grievance hearing officer as required
Interprets the company's policies in a professional and positive manner to all customers
Assists Directors with Customer Service Manager interviews and selections
Aids/guides the development of Customer Service Managers and supervisory staff
Shift work-including nights, weekends and holidays

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School Degree or GED equivalent
3 years' airline supervisory experience
3 years' airport operations experience

Preferred Qualifications- Education & Prior Job Experience

Proven experience in baggage handling, baggage systems, and MBR improvement
Experience working in/on or with airport ramps

Skills, Licenses & Certifications

Possess a valid US Driver's License
Must be self-motivated and detail oriented, team player
Able to perform in a fast paced environment while maintaining a professional and effective approach to high stress situations
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Generalist, Human Resources (Fort Worth, TX, US)

Intro

Why you'll love this job

This role is a part of our Global People Team within the People Division. As a HR Generalist you will collaborate with peers, People Business Partners, and our Centers of Excellence (COE’s) across the People Team to propel the organization forward.

What you'll do

Support leaders in employee relations investigations
Provide guidance to leaders on performance management, career development, counseling, and disciplinary actions
Mediate and resolve HR-related queries and concerns from team members
Assist with daily operational requests from the business unit you are supporting, ensuring prompt and effective resolution of tactical issues
Support the proactive use of data and metrics to inform improvements to policy, process, and training to educate employees
Partner with ADA team to determine course of action on accommodation requests
Respond to benefit questions and concerns from team members and leaders and redirect as needed
Assist in administration of compensation and benefit programs
Reviews and tracks compliance with timely completion of HR and enterprise-wide required training
Review leadership goals ensuring timely goal entry and follow up on execution twice a year
Assist leaders with work authorization and onboarding plans for new team members
Complete stay and exit interviews for MSS roles as needed
Work closely with the People Business Partner on strategic imperatives: talent strategy, learning and development, DEI, ways to optimize performance and build a culture of engagement

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

Bachelor’s degree in human resources, business management or related field or equivalent experience/ training
3 years of human resources experience
Excellent written and verbal communication skills
Professional maturity to handle confidential information with discretion
Strong organizational and multitasking abilities

Preferred Qualifications - Education & Prior Job Experience

Familiar with state and federal employment laws including but not limited to: FMLA, ADA, FLSA, NLRB, Title VII, etc.
PHR/SPHR certification
Experience in providing guidance and counsel to leaders
Strong business acumen and curiosity
Experience reporting, analyzing, interpreting, and critical thinking
Previous experience working with unionized team members

Skills, Licenses & Certifications

Proficient with Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Ability to work independently and be highly self-motivated
Strong initiative and high judgment abilities / skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

Analyst, AACU Payments Products and Innovation (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is within the American Airlines Credit Union. This role is responsible for reporting, analysis, risk management, business case development, testing, change management and project management support critical to the development and management of debit, credit and prepaid card portfolios, checking accounts, and other emerging payment technologies.

What you'll do

Serve as a subject matter expert over assigned product offerings, data subjects, and or data systems related to the Payments and Digital Banking function
Perform daily analysis of general ledger accounts to ensure accurate and timely funds movement; track trends month over month
Prepare routine and standard reports to support various month end, quarterly, and department accounting reporting needs
Provide monthly budget variance reports, including the posting of necessary accruals and research of fluctuating balances
Ensure consistency of each similar data element used across every report, analysis request, and business case
Assist in the preparation, presentation and explanation of the Payments and Digital Strategy organization’s annual budget
Develop logical recommendations around efficient work flows, reporting, process improvements, Policy & Procedure refinements, maintaining compliance with applicable regulations and laws, and network operating regulations
Develop and create ad-hoc reports and business cases, to effectively help leadership solve business problems
Use technology based solutions to suggest more efficient work flow processes and find proficient solutions
Communicate effectively regarding product, reporting, and data with all levels of the organization to achieve shared understanding and consensus
Process and validate invoices against available system and usage data to ensure third party billing and payments are accurate for services rendered
Provide change management coordination, and/or represents the department as a stakeholder on enterprise-level projects
Complete all other duties as assigned
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED

Preferred Qualifications- Education & Prior Job Experience

Bachelor’s degree in Accounting or Business
Previous banking or Credit Union experience
Experience in Payments, including but not limited to credit and/or debit card processing, electronic payments, emerging/faster payment networks, or other payments processing areas such as ACH/Share drafts exception processing

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Skilled in Symitar’s Epysis, Q2eBanking, Visa DPS systems, First Data and PSCU related systems
Ability to demonstrate excellent oral and written communication skills including the ability to communicate effectively with individuals at all organizational levels
Ability to demonstrate strong analytical skills with the ability to research and analyze data with little guidance
Ability to work well independently as well as in a team environment under tight deadlines and high-volume pressure with minimal supervision
Ability to be self-directed and comfortable with accepting ownership, responsibility and accountability of functional obligations
Ability to self-motivate with strong organization skills, capacity for attention to detail and high level of accuracy
Ability to effectively prioritize work and meet deadlines
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Ramp Service Agent Part Time (Austin, TX, US)

Intro

Why you'll love this job

Fleet Service Clerks perform the handling of items on and off aircraft, carts, containers, and trucks; transporting items between terminals and aircraft; receiving, delivering, weighing and documenting of cargo in a cargo specific facility (warehouse) or a loading dock area.
The terms and conditions of this position are covered by the Transport Workers Union (TWU) Collective Bargaining Agreement. Starting pay is $20.63 per hour.

What you'll do

Move baggage and cargo of various weights to and from aircraft
Drive and operate belt loaders
Service aircraft at gates with ground power and air conditioning
Tow and pushback aircraft from gates
Service aircraft lavatories and water ports
Clean interior of aircraft when needed
Position beverage and luggage carts around the ramp area
Works outdoors in various weather conditions
Work shifts that include irregular and/or extended hours, weekends and holidays.

Click here to see what it takes to be part of the Fleet team, and click here to see what a day in the life of a Fleet Service Agent looks like!

What you'll do (cont.)

General

Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Perform all functions in accordance with safety procedures and policies
Wear uniforms as required by company policy
Wear all personal protective equipment (PPE) in accordance with rules and regulations
Work outdoors with exposure to extreme weather/elements, engine noise, and noxious fumes

Depending on your airport size, you may also do the following:

De-ice aircraft by directing a chemical/water stream at aircraft surfaces
Perform catering service

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

High school diploma or GED or international equivalent
Must be 18 years of age or older
Lift, load, unload, and transport bags and cargo to/from aircraft's, bag carts, and conveyor belts
Must have knowledge of and ability to use basic computer skills
People-oriented and highly motivated, with a positive and cooperative attitude
Good communication skills
Applicable valid driver’s license as required by local authorities
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Ability to obtain jet bridge certification
Must have the ability to pass the US Postal Service background check

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Instructor, Ground Operations Training (Fort Worth, TX, US)

Intro

Why you'll love this job

The Instructor, Ground Operations Training is part of the Ground Operations Training Team within the Airport and Cargo Divisions. This role will have a direct impact on team members through facilitation of courses, development of new content and mentorship.

What you'll do

Facilitate American Airlines ground operations training programs
Connect with, develop, engage and guide learners within your care
Communicate clearly and empathetically, creating a welcoming learning atmosphere
Provide effective and timely feedback; helping elevate the facilitation of courses and quality of content
Collaborate with other team members across the training organization on a variety of projects
Maintain accurate records of training activities and materials
Support and participate in special projects and programs such as pilot classes for new training initiatives
Develop and maintain productive relationships with both airport and corporate leadership, demonstrating professionalism in all interactions
Ability to travel extensively both domestic and internationally to facilitate courses and provide mentorship and support
Ability to work: days/evenings/weekends/holidays

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree or equivalent training/experience
2 year of experience working in an airport environment with knowledge of ramp operations or relevant experience
Previous classroom facilitation and management experience

Preferred Qualifications- Education & Prior Job Experience

Mainline ramp experience
Mainline operations or control center experience
Proficient understanding of adult learning principles
Proficiency with programs and software related to ramp and/or control center based team members (RampLink+, SABRE, DECS, GET, Realtime, etc.)

Skills, Licenses & Certifications

Effective presentation and facilitation skills
Ability to command a room, inspire confidence, and represent the training organization with grace and professionalism
Demonstrated leadership skills
Self-starter with proven leadership skills and ability to problem solve, while remaining calm under pressure
Ability to manage multiple projects efficiently and effectively
Effective planning, organization, and time management skills
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Workforce Management (Charlotte, NC, US)

Intro

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Domestic Airports Team within the Customer Experience Division

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Ability to solve complex staffing issues with minimal oversight
Strong communicator with all levels of the operation
Can manage multiple software programs at the same time to quickly analyze the operation and determine best course of action throughout the day
Coordinate assignments for frontline team members to dynamically work flights at gates
Utilizes GS Realtime and other programs (i.e. Prime, GETNG, SABRE) to identify and grant day of overtime, provide staffing inputs and tour reports
Being proactive and efficient with time management
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED Equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Applicable valid driver’s license as required by local authorities

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Coordinator/Sr Coordinator, Airport Services - Canada YYZ (Toronto, ON, CA)

Intro

Why you'll love this job

The job is a member of the International Airports Team within the Customer Experience Division. This role is responsible for leading a safe, high performing airport operation by engaging, coaching, and developing front line team members while delivering a reliable operation and exceptional customer experience. The role thrives in a fast paced environment and fosters a culture of safety, teamwork, leadership, mutual respect, and trust that supports team member development and improves lives during daily operations.

What you'll do

Drives operational excellence through a strong safety culture while delivering exceptional end to end customer service and promoting employee and customer well being
Serves as a safety advocate by proactively identifying, addressing, and preventing safety concerns through audits, observations, investigations, and ongoing engagement
Allocates resources effectively and provides support to ensure teams meet operational goals safely and efficiently
Sets team and individual goals aligned to departmental and company objectives while coaching and mentoring frontline team members on skill development, customer service, and cultural behaviors
Builds strong relationships that foster compassion, authenticity, integrity, respect, and trust across the operation
Manages escalated service issues and maintains visible leadership presence during operational challenges
Promotes clear and effective communication across departments to align teams toward shared goals and priorities
Communicates key corporate and local updates to frontline leaders while establishing clear expectations and reinforcing the purpose behind critical initiatives
Applies and enforces corporate policies and union agreements in daily operations, demonstrating working knowledge of JCBA and union regulations
Models and reinforces core values including passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

Completion of secondary school or equivalent education level
2+ years of experience leading others
Fluently read, write, and speak English
Flexibility to work rotating shifts, weekends, holidays, and extended hours

Preferred Qualifications – Education & Prior Job Experience

Previous airport Customer Service and customer Operations experience
Experience leading a unionized team group and collaborating with Union Leaders
Experience leading Above and Below Wing Operations is an asset
Knowledge of company policies and procedures and functional automation applications is an asset
Experience within the airline industry

Skills, Licenses, and Certifications

Proficient in Microsoft Office including Word, Excel, PowerPoint, and Outlook
Proven ability to drive strong performance through employee engagement and inclusive leadership
Strong communication, active listening, and collaboration skills
Critical thinking and sound judgment used to resolve issues
Experience assessing performance and taking corrective action
Ability to work independently and with cross functional teams
Strong prioritization and execution in fast paced environments
Experience coordinating station activities with internal and external partners

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health benefits to help you stay well.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/ Sr Analyst, Program Strategy & Alignment (Fort Worth, TX, US)

Intro

Why you'll love this job

The Analyst/ Sr Analyst, Program Strategy & Alignment is part of the Next-Gen Ops Platform team within the IOC. The Sr Analyst, Program Alignment ensures strategic coherence and operational execution across the Next-Gen Ops Platform. This includes synthesizing insights from workstreams to inform strategic planning, conducting impact analyses, and supporting change management activities such as stakeholder readiness assessments and communication planning.

What you'll do

•   Drive cross-functional coordination across workstreams within the Next-Gen Ops Platform program
•   Align program activities with enterprise-wide transformation strategies and goals
•   Support governance structures by ensuring regular updates, accountability, and issue escalation processes are in place
•   Facilitate program-level planning to ensure milestones, dependencies, and priorities are clearly defined and communicated
•   Lead stakeholder engagement efforts to build alignment and secure ongoing sponsorship and support
•   Develop and execute change management plans, including communications, training, and adoption strategies
•   Partner with communications teams to create clear, consistent messaging around program goals and changes
•   Identify potential risks and resistance to change, and proactively support mitigation strategies
•   Monitor and track adoption metrics, feedback, and change readiness to inform continuous improvement
•   Collaborate with technology, operations, and business leaders to ensure a unified and consistent execution approach
•   Serve as a connector between strategy and execution, translating vision into action and outcomes
•   Support special projects and initiatives related to enterprise transformation as needed

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree in Business Administration, Operations Research, or a related field
• 3 years of experience in program management, operations research, or a related field

Preferred Qualifications- Education & Prior Job Experience

•   Master's degree in Business Administration, Operations Research, or a related field
•   5 years of experience in program management, operations research, or a related field
•   Experience with change management and stakeholder engagement
•   Experience with data analysis and metrics development

Skills, Licenses & Certifications

•   Strong analytical and problem-solving skills
•   Excellent communication and collaboration skills
•   Strong business acumen
•   Ability to think strategically and drive meaningful outcomes
•   Strong project management skills
•   Experience with data analysis and metrics development
•   Experience with change management and stakeholder engagement
•   Certification in program management or a related field (e.g. PMP, Agile)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Contact Center - Planning and Forecasting (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is part of a strong team that truly drives change for the airline. The Contact Center Strategy & Planning Team within the Customer Experience organization is at the epicenter of all Customer Experience strategic initiatives.
Works cross-functionally with all groups within the Customer Experience organization, including Customer Experience Innovation and Delivery, Reservations, Service Recovery, and Contact Center Technology, as well as with Finance, Loyalty, Sales and Distribution, among others
This highly analytical position leads a diverse team of analysts specializing in staffing models and financial forecasting. Must be highly analytical, able to adjust focus/priorities frequently and with little notice and be able to understand the challenges of the contact center operation.

What you'll do

Leads a team of analysts who conduct statistical and trend analyses to forecast call/case volume and other key metrics in order to accurately develop financial and staffing models
Partners closely with Finance and Contact Centers to develop budgets, financial forecasts and staffing models to support staffing needs and promote customer experience initiatives
Builds relationships with business owners at all levels within Customer Experience, Reservations and Service Recovery
Works closely with Contact Center leaders to make headcount decisions driven by schedule changes, demand fluctuations, team member changes, etc
Provides a team of analysts with structure, support, and most importantly, care
Leads the budget cycles for Contact Center headcount forecasts that represent ~$300M of annual expense

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Aviation, Mathematics, Statistics, Finance, Industrial Engineering, Business or related analytical field or equivalent experience/training
5 years of related work experience
Minimum 4 years of experience in workforce planning, contact center strategy, finance, network planning, revenue management, or related airline field
Advanced experience with Excel modeling

Preferred Qualifications- Education & Prior Job Experience

Master's degree
Contact center knowledge (Reservations and/or Service Recovery) and understanding of contact center operations and staffing strategies
Experience working with and presenting to senior leadership
Prior experience with American's financial budget and forecast process

Skills, Licenses & Certifications

Ability to lead a team on projects that impact multiple business units
Strategic mindset with a demonstrated aptitude for understanding the business, working with data, and solving problems creatively
Effective leadership skills with the ability to communicate expectations, motivate team members, provide feedback, delegate tasks and promote career growth of direct report(s)
Advanced experience with Excel and PowerPoint presentation development
Self-motivated individual with a high personal standard of excellence who can work independently to drive for results
Excellent organizational and planning skills
Ability to work within teams to accomplish goals
Excellent presentation skills
Ability to explain technical concepts and adjust messaging based on the audience, including non-technical groups
Ability to influence through outstanding interpersonal skills, collaboration, and negotiation skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Part Time: Bilingual Member Services Representative, AACU Branch Operations (New York City, NY, US)

Intro

Why you'll love this job

This is a bilingual (Spanish) Part Time position in our JFK branch within the American Airlines Credit Union. The role is responsible for building positive relationships with American Airlines Credit Union members, which is key in understanding member needs and recommending appropriate products and services to fulfill those needs. The pay range for this position is between $18.27-$21.00 per hour.

What you'll do

Open new accounts, sell and process Credit Union services for new and existing members
Post deposits and process loan payments
Process various monetary transactions and maintain account information
Perform Notary Services as required
Create and promote positive name recognition for the Credit Union
Work with branch/department managers and leverage cross-selling opportunities
Research member inquiries and provide solutions as required in a timely manner
Maintain awareness of all branch functions and duties to provide proper support and coverage at all times
Implement and enforce internal control and security measures in accordance with Credit Union policies and government regulations
Foster a culture that promotes teamwork, service excellence and relationship building within the covered branches and overall organization
Perform loan interviews, processing and disbursement activities, as assigned by manager
May work a rotating Saturday schedule depending on job location
Perform other duties as assigned
The selected individual will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED
Fluent in Spanish (read, speak and write)
Must be able to work in-person at assigned branch location
Must have cash handling, sales, or a combination of customer service and financial institution experience within the last twelve months
Job level to be determined by the candidate's skills, qualifications and relevant consumer loan processing or underwrriting experience

Preferred Qualifications- Education & Prior Job Experience

College degree in business, finance, or related area, or equivalent financial services experience, or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions
Previous banking or Credit Union experience
Previous experience in a service-culture environment

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Ability to exercise excellent member service skills
Ability to perform in a service-culture environment with a desire to cross sell Credit Union products and services
Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
Ability to interact professionally with all employees and members
Ability to speak, read, and write in English is required; Spanish is a plus
Ability to work independently and with minimal supervision
Ability to perform basic math calculations and analyze data
Ability to self-motivate with strong organization skills and capacity for attention to detail
Ability to effectively prioritize work and meet deadlines
Ability to sit and/or stand for extended periods of time
Ability to work varying schedules, including evenings and weekends
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Specialist/Sr Specialist, HR Investigations (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Global HR Investigations & Policy team within the People Division.
This job also supports the administration of the human resources policies, procedures, and programs.

What you'll do

Conducts investigations into claims of potential harassment, retaliation, and discrimination both domestically and internationally; escalates to senior personnel as needed
Provides investigations findings and summaries
Partners with operational leadership in investigations into potential violations of company policies
Conducts various data analysis on complaints and related metrics, monitors for patterns and trends to identify areas of concern and offer policy/training enhancements
Partner with internal and external counsel when appropriate
Investigates and drafts responses for external complaints and charges to defend the Company's position and interests
Conducts ongoing formal and informal HR training on matters such as sexual harassment and discrimination, and other work environment related matters
Represents the People partner team on various projects/committees
Serves as an advocate for our employees

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

Bachelor's degree in relevant field or equivalent experience/training (Human Resources, Criminal Justice/Criminology, Law Enforcement, Corporate Investigations)
3 years of professional level experience in 1 or more of the following areas: employee relations; internal affairs; investigative reporting/writing; EEOC Investigations; or mediation/arbitration
5+ years of experience handling internal complaint workplace investigations, involving on-site, in-person interviews
Must be thoroughly familiar with state and federal employment laws including but not limited to; FMLA, ADA, FLSA, NLRB, Title VII, etc.

Preferred Qualifications - Education & Prior Job Experience

Juris Doctorate/Law Degree, MBA or master’s degree in human resources or related field
Investigative/interview certification through a national or internationally recognized organization
Prior experience working with represented groups

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Strong initiative and solid judgment abilities/skills
Strong analytical, fact-finding and evidence gathering skills
Ability to demonstrate effective problem-solving and decision-making skills
Ability to demonstrate excellent project management skills
Ability to handle sensitive and confidential information appropriately
Ability to exercise a sense of urgency in handling multiple cases/priorities and produce results
Ability to build and maintain positive relationships, be able to partner, use a subtle style and work collaboratively with others
Ability to travel 25%+ of time

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

Manager/Sr Manager, Revenue Management Development (Fort Worth, TX, US)

Intro

Why you'll love this job

The Manager/Sr. Manager, Revenue Management Development is part of the Commercial division and leads the Revenue Integrity and PNR Automation team within Revenue Engineering. This role is responsible for delivering technical solutions that protect revenue, prevent fraud, and automate complex business processes while improving operational efficiency and the customer experience. The Sr. Manager leads a large, diverse technical team and partners across commercial and operational functions to drive complex, cross-functional initiatives from strategy through implementation.

What you'll do

Provide strategic and people leadership for the Revenue Integrity and PNR Automation team, driving initiatives that protect revenue, prevent fraud, and enhance operational efficiency across the enterprise.
Develop and execute strategies to identify, mitigate, and prevent revenue leakage, inventory abuse, and fraudulent booking activity while balancing commercial objectives and the customer experience.
Lead complex, cross-functional initiatives from business case development through implementation, delivering scalable solutions to critical business challenges.
Establish the long-term strategy and roadmap for revenue integrity and automation capabilities, aligning technology investments, operational needs, and emerging business risks.
Direct the performance and continuous improvement of business-critical systems, automations, and processes that support millions of passenger records and transactions annually.
Partner with Revenue Management, IT, Cybersecurity, Distribution, Reservations, Airports, Loyalty, Finance, and other stakeholders to drive alignment, influence decisions, and deliver business results.
Leverage data-driven insights to evaluate performance, quantify risks and opportunities, and recommend strategic actions that strengthen revenue protection and operational effectiveness.
Lead, coach, and develop a high-performing team by fostering accountability, building technical and leadership capabilities, and creating opportunities for growth.
Serve as a trusted advisor to senior leadership, translating complex business and technical challenges into actionable strategies that deliver measurable enterprise impact.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in engineering, computer science, data science, mathematics, economics, finance, operations research, business, or another quantitative discipline, or equivalent training and experience.
7 years of relevant professional experience in revenue management, analytics, technology, fraud prevention, automation, product management, airline operations, or a related field.
Experience directly or indirectly leading teams and developing employees.

Preferred Qualifications- Education & Prior Job Experience

Master’s degree in business, analytics, engineering, computer science, operations research, or another related discipline.
Experience directly managing a large or technically diverse team.
Experience in airline Revenue Management, Distribution, Revenue Integrity, Fraud Prevention, Reservations, PNR processing, Inventory Management, or airline operations.
Experience partnering with IT teams to design, test, implement, and support technology solutions.
Experience managing high-visibility initiatives involving senior leaders, external partners, or enterprise-wide stakeholders.
Familiarity with airline reservation, inventory, ticketing, availability, or distribution processes.

Skills, Licenses & Certifications

Demonstrated ability to lead, coach, and develop high-performing teams in a fast-paced, complex environment.
Strong problem-solving and analytical skills with the ability to assess risks, identify opportunities, and drive data-informed decisions.
Proven ability to lead complex, cross-functional projects and manage competing priorities from concept through implementation.
Ability to translate technical concepts, analytical findings, and operational risks into clear business recommendations for diverse audiences, including senior leadership.
Strong stakeholder management and influencing skills, with the ability to build consensus and drive alignment across functions.
Knowledge of automation, software development, data platforms, and technical product delivery, including familiarity with tools such as SQL, Python, Tableau, or similar technologies.
Demonstrated ability to develop solutions that strengthen controls, protect revenue, and improve operational performance and customer experience.
Ability to exercise sound judgment, navigate ambiguity, and make effective decisions in dynamic environments.
Strong executive presence and communication skills, with the ability to present complex information in a clear, concise, and compelling manner.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Engineer/Sr Engineer, IT Site Reliability (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Information Technology Team within the Supply Chain Division
Responsible for both traditional and cloud-based infrastructure implementations based on designs from infrastructure architects

What you'll do

Build end-to-end monitoring infrastructure (Logging, Metrics, Tracing) and work closely with other Product Teams to provide the right tooling to measure the reliability of our systems
Collaborate with development and operations teams to ensure availability and reliability of applications, hardware and infrastructure
Manage physical servers, virtual machines (VMs), network equipment, hardware control systems, autonomous mobile robots (AMRs), autonomous guided vehicles (AGVs)
Administrate SQL Server instances for backups, restores, data purges, and failovers
Efficiently handle live production incidents, debug/troubleshoot application, hardware and infrastructure related issues and implement SRE best practices
Implement and improve on continuous integration / continuous deployment automation using DevOps tools
Facilitate incident management, post-incident reviews, and remediation tasks to reduce the frequency and severity of incidents

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

4 years of experience in software engineering, SRE or performance engineering role
2 years of experience in Azure cloud architecture, networking, security and administration
Expertise in Terraform and CI/CD tools like Jenkins and GitHub
Experience with Event Hub client configuration and monitoring
Experience with SQL Server and Mongo databases
Hands-on expertise with monitoring and logging tools such as DynaTrace, Mezmo, LogInsight, ThousandEyes etc.
Knowledge of Kubernetes and Kafka is a plus

Preferred Qualifications- Education & Prior Job Experience

Airline Industry experience
Previous automated warehouse/supply chain experience

Skills, Licenses & Certifications

Excellent communication and teamwork abilities

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Revenue Management Process Support (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Revenue Engineering Team within the Revenue Management Division.
In Revenue Management, we aim to empower our team members to make informed decisions that impact American Airline’s passenger revenue. Our collaborative approach combined with exposure to different experiences creates an environment rich with opportunities to learn and grow. We’re looking for candidates who demonstrate curiosity, take initiative and are data and results driven.
Responsible for providing implementation support for fare and availability distribution of both public and private products. Additionally, the team designs and implements solutions to prevent and minimize revenue leakage, and/or increase efficiencies in product, fare, and availability distribution.

What you'll do

Support the life cycle of our fare products to achieve key Revenue Management (RM) departmental goals by:

Creating fare products that drive revenue growth
Provide engineering, research, and design resources for new fare products
Evaluating best practices in fare distribution
Analyze and consultation regarding ATPCO and GDS processing
Collaborate with Agency Relations, Sales, and RAC to create and update booking and ticketing policies
Lead/contribute to ad-hoc, departmental and companywide projects which require pricing, fare distribution and/or reservations expertise
Act as a visionary partner in shaping the future of fare and product distribution by leveraging analytical expertise and forward-thinking innovation to design creative, automated solutions that improve customer experience, increase distribution efficiency, and strengthen revenue and operational performance.
Work with other departments to resolve issues related to reservations prior to the customer's arrival at the airport
Deep dive, research, and resolve pricing and availability issues/inquiries from multiple departments (Digital, RES, RAC, Agency Relations, RM, Sales)

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent experience/training

Preferred Qualifications- Education & Prior Job Experience

Previous airline experience
3 years professional experience in a relevant field or equivalent experience/training

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Skills in analytics
Ability to assemble information, extract pertinent facts, draw logical conclusions, and present recommendations
Ability to learn business processes from other departments, and anticipate how they may be impacted by RM led changes
Ability to make independent judgements and decisions while taking ownership of job responsibilities
Ability to work on detail-oriented projects
Ability to work well in a team environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Loan Officer, AACU Branch Operations (Fort Worth, TX, US)

Intro

Why you'll love this job

What you'll do

Process new loan applications, which includes interviewing the member, analyzing credit reports and documentation and offering the best product to meet member needs
Exercise lending authority to correctly handle all loan requests, including but not limited to consumer loans
Creates and promotes positive name recognition for the Credit Union
Support or speak publicly at special Credit Union events
Work with branch/department managers and staff to identify and leverage cross-selling opportunities
Research member inquiries and provide solutions as required in a timely manner
Maintain awareness of all branch functions and duties to ensure proper support and coverage is provided at all times
Implement and enforce internal control and security measures in accordance with Credit Union policies and government regulations
Foster a culture that promotes teamwork, service excellence and relationship building
Handle responsibilities of a Member Services Representative as needed
Perform Notary Services as required
Provide coverage for management vacations
May work a rotating Saturday schedule depending on job location
Perform other duties as assigned
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalent
Must be able to work in-person at assigned branch location
Must have strong working background in a financial institution and relevant consumer loan processing or underwriting experience within the last twelve months
Job level to be determined by the candidate's skills, qualifications and experience

Preferred Qualifications- Education & Prior Job Experience

Bachelor's Degree in Business, Finance, related area, or equivalent financial services experience, or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions
Lending and sales-culture environment experience

Skills, Licenses & Certifications

Skilled in Microsoft Office software (i.e., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Ability to exercise excellent member service skills
Ability to perform in a sales-culture environment with a desire to cross sell Credit Union products and services
Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
Ability to interact professionally with all employees and members
Ability to speak, read, and write in English is required; Spanish is a plus
Ability to work independently and with minimal supervision
Ability to perform basic math calculations and analyze data
Ability to self-motivate with strong organization skills and capacity for attention to detail
Ability to effectively prioritize work and meet deadlines
Ability to sit and/or stand for extended periods of time
Abiliyt to work varying schedules, including evenings and weekends
Ability to travel overnight
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Specialist/Sr Specialist, Cargo Revenue Accounting (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Finance Team within the Finance Division.
Responsible for the management of receivables in excess of $7MM for 40+ foreign postal administrations.

What you'll do

Manages monthly issuance of invoices for foreign mail activity according to specific contract terms or internationally accepted guidelines
Reconciles monthly payments for each account (in multiple currencies)
Completes application of cash to open receivable
Resolves billing and payment discrepancies
Collects of aged outstanding balances from foreign postal administrations
Provides reporting to all levels of management as necessary
Supports other mail accounting functions as necessary
Performs ad hoc analysis when assigned
Serves as the primary back-up for all accounts payables functions

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Finance, Accounting or related field or equivalent experience/training

Preferred Qualifications- Education & Prior Job Experience

Bilingual

Skills, Licenses & Certifications

Ability to work intuitively and cooperatively with a variety of internal and external customers
Ability to work independently.
Knowledge of Accounting principles, conceptual and analytical skills, and excellent problem solving ability.
Knowledge of Microsoft Office (MS Excel, MS Access, and MS Word) are required
Knowledge of SABRE and other commercial systems are a plus

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst, Inflight Training (Fort Worth, TX, US)

Intro

Why you'll love this job

Responsible for supporting business unit operations through financial reporting, inventory control, and ad-hoc project management as needed to support business unit goals.
This role is a part of the Inflight Training Team within our Inflight group.

What you'll do

Responsible for weekly departmental performance tracking and reporting
Support the development and maintenance of annual departmental operating and special assignment budget
Responsible for all ILT, WBT, and pay exception tracking and reporting
Supports Inflight Safety and Security through Known Crewmember (KCM) qualification audits
Identifies business problems, outline strategic options, define success, and gain consensus among stakeholders
Develops and delivers presentations for business cases and recommendations on key initiatives to Senior Management, as needed
Interfaces with a variety of internal functional areas including Procurement, Finance, Tech Ops, and Flight for strategic and tactical decision-making
Engage with, develop, and maintain relationships with union partners (APFA) to assist with research and inquiry resolution
Create, maintain, and publish Inflight Training Administrative Policies and Procedures Manual (ITAPPM) documentation
Support flight attendant qualification issuance and audits, as needed
Flex to support additional tasks and responsibilities as required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree or equivalent training/experience
3 years of relevant experience
1 year experience in Financial reporting, modeling, and tracking
1 year of project management experience
Experience with Data Visualization software (Power Bi, Tableau)
Ability to flex to support weekends and holidays based on the business unit requirements

Preferred Qualifications- Education & Prior Job Experience

Understanding of Inflight Training Operations
Understanding of Comply365
Understanding of Learning Management System (LMS)
Advanced knowledge of FOS
Knowledge of Flight Attendant CBA

Skills, Licenses & Certifications

Self-starter that can work independently to drive for results
Exceptional organization and planning skills, with attention to detail
Strategic thinker who considers the broader corporate implications of ideas
Ability to conduct analysis, problem solve, and effectively deal with ambiguity
Proficient in Microsoft Excel, PowerPoint and Word

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

Recruiter/Sr Recruiter, Talent Acquisition (Crew) (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Talent Team within the People/HR Division.
Responsible for delivering the best talent with the right combination of skills and experience to drive organizational impact.

What you'll do

Partners with hiring manager for identified businesses/functions to understand and prioritize job opening requirements, and influences staffing decisions according to business needs
Gains agreement on service level agreements and sets clear expectations with hiring manager
Engages with the Talent Acquisition sourcing partner and facilitates the assessment process with the hiring manager by conducting thorough intake sessions, clarifying staffing needs and responsibilities, and ensuring job descriptions reflect accurate knowledge, skills and abilities
Gains understanding and visibility of internal job seekers pool by partnering with HRBP’s and/or Talent Management
Establishes best selection process in terms of strategy, tools and participant experience
Utilizes a consultative approach with hiring teams for assessment and selection to best meet the needs of the business
Provides guidance and influence to business leaders to ensure the right people are hired for the right positions at the right time
Acts as a resource to hiring managers on conducting behavioral interviewing, and facilitates selection process and discussion, in order to ensure effective, legal interviewing practices
Manages positive internal and external applicant experience throughout the recruitment process
Influences overall hiring process to achieve timeliness and agreements
Assists hiring manager in developing and gaining approval for competitive offer packages
Facilitates understanding of offer components to gain offer acceptance from the applicant
Responds to talent acquisition needs and inquiries from business leaders, hiring managers, TA leadership, etc.
Provides hiring manager accurate and timely update on applicant activity, tracks talent acquisition metrics and reports trends and issues to TA leadership, providing recommendations for improvement
Maintains up-to-date applicant records in the applicant tracking system for accurate reporting and analysis
Maintains strong cross functional partnerships with business, hiring managers and other talent acquisition functions
Provides leadership and mentoring to other Talent Advisors on the team
Manages specialty Talent Acquisition projects relative to the supported businesses

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent experience/training
3 years recruitment experience managing the end to end process
1 year reporting experience relative to Talent Acquisition performance and metrics
Proficient in using an ATS system

Preferred Qualifications - Education & Prior Job Experience

4 years of experience managing the end to end recruiting process
Strong sourcing experience
Airline recruitment experience, preferably within Technical Operations

Skills, Licenses & Certifications

Excellent relationship management skills, ability to establish credibility, and partner with leaders to identify talent gaps, needs, risk and plans for actions
Ability to demonstrate a strong customer orientation and influencing skills
Knowledge of employment law, corporate recruitment practices
Ability to lead
Knowledge of competency-based interviews and assessment techniques
Ability to think strategically; creative and innovative thinking skills, and the ability to exercise sound judgment
Knowledge of workforce planning (forecast, identify specific needs, skills, locations, and behaviors)
Knowledge of SuccessFactors or other large enterprise ATS systems

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

Customer Assistance Representative Full Time (Boston, MA, US)

Intro

Why you'll love this job

The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $17.00 per hour.

What you'll do

These are the essential functions of the job

Greeting customers when they enter the airport or arrive in the ticket area
Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)
Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces)
Troubleshooting kiosk technology issues to identify the source of issues or errors
Communicating with IT about kiosk technology issues that require additional servicing
Verifying that customers’ carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity)
Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk)
Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight)
Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time)
Accepting and activating customers’ self-tagged baggage at the activation station
Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location)
Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies)
Refer customers to customer service agents when appropriate
Performing clearance and verification of documents at kiosks
Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area
Assisting unaccompanied minors with boarding, deplaning, or other transportation
Providing customers with gate information and directions
Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports)
Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement
Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Wear uniforms as required by company policy
Provide quality customer service in a professional manner in accordance with American’s guidelines
Use multiple internal resources/systems, including during customer interactions

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED or international equivalent
Must be 18 years of age or older
Read, write, fluently speak and understand the English language.
Bilingual language skills may be required in some locations
Applicable valid driver’s license as required by local authorities
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Crew Manager, Inflight (Fort Worth, TX, US)

Intro

Why you'll love this job

A Sr. Inflight Mgr. must ensure a safe, high performing operation by leading, engaging, and having high visibility with front-line team members. You will be supporting flight attendants by creating a safe, reliable operation while delivering an exceptional customer experience
Must be energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership and helping to achieve station and departmental goals.
Supports flight attendants in the operation and at the gate to ensure they have the tools needed for flight while delivering an on-time departure.
Manages, engages, and recognizes flight attendants in the operation and communicates company and departmental initiatives, metrics, and goals.
This job is a member of the Inflight team within the Customer Experience group.

What you'll do

Local subject matter expert in departmental policies, procedures, regulations, and knowledge of the APFA collective bargaining agreement.
Escalation point-of-contact for Flight attendants in base for support, to address concerns, and resolve issues
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Promote effective communication among departments to engage our team to work together to achieve common goals in the operation.
Participate in working groups and planning activities to solve problems and support goals and initiatives
Represents Inflight at various station meetings
Onboards, mentors, and support new Inflight Ops team members to set them up for success.
Project Manager for new hire program and/or other ad hoc projects as assigned.
Supports and backs up base leader. as needed including participating in leader on call rotations.
Coordinate terminal assignments for Inflight team members to dynamically support key flights at gates.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in related field or equivalent experience/training
4+ years of relevant experience
Experience in customer service industry
Prior leadership experience leading a team
Must be able to work shift work, including weekends and holidays.
Must be able to work on-site at assigned base/location.

Preferred Qualifications- Education & Prior Job Experience

Current Inflight, Customer Care, or other operational experience in a leadership role
Prior mentorship and policy administration experience
Flight Attendant experience

Skills, Licenses & Certifications

Excellent interpersonal, planning, and organizational skills
Knowledge of working with a contract labor group
Ability to qualify as a Flight Attendant
Ability to solve complex staffing issues with minimal oversight
Ability to analyze and make decisions based on data and work in an increasingly digital environment while leading people.
Strong communicator with all levels of the operation
Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision-making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Pass U.S. Department of Transportation (DOT) mandated drug testing requirements, including verification with previous employers regarding DOT drug and alcohol violations and/or refusal to test. Applicants are required to fill out "Department of Transportation Testing Inquiry" form which provides authorization for release of records from previous employers

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance
Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Manager, Technology Product Management (Fort Worth, TX, US)

Intro

Why you'll love this job

This position is the key leader in our Product Management Strategy team for the Operations organization at American Airlines. Our team’s objectives fall into three categories:
Next-Gen Product Management – defining and driving a global approach to excellent Product Management across the Ops Portfolio, with particular focus on AI-enabled Product discovery, design, and delivery
Develop Product Management talent and accountability across Operations – driving accountability to product team expectations, evolving our measurement of Product Management maturity, and helping Product Leaders advance in their roles.
Maximize impact through value-centric investment – galvanizing Product leaders and teams around definition of quantifiable business outcomes, and helping guide our IT investment approach accordingly
While not managing products directly, you will manage a small team of Product professionals who are dedicated to helping Product Owners and Leaders advance their levels of maturity with the Product Model
You will chart our strategy for evolving the Product model within the Ops organization, decide the priorities, and lead/influence the product teams to make those valuable next steps
You will champion our adoption of OKR’s and outcome-driven approaches, as well as helping ensure product teams employ data and analytics effectively
You will help maximize effectiveness of the partnerships between these product teams and IT, with a focus on Product Transformation participation and sustainability of newly-adopted best practices
You will lead our accelerated, value-driven integration of AI into targeted aspects of Product Management, elevating our AI expertise and literacy
You will manage meaningful relationships at all levels of the Ops and IT organizations as Change Agent, Galvanizer, and Influencer

What you'll do

Oversees product life cycle of all products under his/her purview, from ideation to release
Oversees customer journey/lifecycle/experience across products
Aids in program initiative prioritization that overlaps or has dependencies across product teams
Identifies and manages technical dependencies across a group of products
Leads, mentors and coaches direct reports enabling further career growth and success
Influences stakeholders on priorities, OKRs and overall Product Group Strategy aligning to portfolio goals
Communicates regularly with various departments on OKRs, desired metrics, and areas requiring leadership’s attention
Defines the team’s product objectives and key results in support of the Product Strategy
Conducts competitive and market analysis, identifying trends and highlighting competitive differentiators
Utilizes technical knowledge such as AI, A/B testing, product architecture, continuous deployment process, DevOps practices, data models and analytics, querying languages, tools supporting automation/metrics and other technologies in support of the products/services owned
Uses data to define baselines, measures outcomes, and shares insights
Proposes resolutions to customer problems, needs, challenges, and opportunities for the product
Anticipates and clears obstacles for product delivery within the group of owned products
Presents the thought process on product group strategy, roadmap items, OKRs and planned releases to leaders and peers
Influences and collaborates with stakeholders, peers, and other product leaders to deliver solutions that achieve the portfolio’s vision and goals
Collaborates with various internal team members such as UX, Technology, Finance, Vendors, Risk, Compliance, Security, etc.
Practices agility in discovering and delivering value continuously

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in related field plus 7 years of applicable experience
Experience working in a product model that promotes better customer experience
Experience leading a team

Preferred Qualifications- Education & Prior Job Experience

Master’s degree in related field with 7+ years of experience in Product Delivery
Experience with Agile Product Management tools (ADO, Aha)
Strong AI acumen, including experience applying generative AI, machine learning, automation, or intelligent workflow capabilities to accelerate product delivery, improve operational performance, and enable innovation at scale
Experience leading continuous improvement, organizational change, and process transformation initiatives
Strong executive presence with the ability to effectively communicate, influence, and build relationships across all levels of the organization

Skills, Licenses & Certifications

Relevant certifications in Product Management/Product Delivery field.
Strong knowledge/expertise of product domain including the business model, constraints, regulations, user experiences, etc.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Aircraft Line Maintenance Hub (Philadelphia, PA, US)

Intro

Why you'll love this job

This job is a member of the Line Maintenance Team within the Integrated Operations Division.
Responsible for overseeing aircraft maintenance technicians in the repair and return to service of American Airlines’ aircraft.
Supervisors are front line leaders of people in the safe, compliant and timely return to service our aircraft. They do this by effectively managing the workload, resources, and work relationships of both internal customers & support groups and external regulatory authorities & vendors.

What you'll do

Guides and directs terminal and/or hangar aircraft maintenance through crew chiefs and leads
Oversees the implementation of the organization's plans, processes, policies, and procedures
Ensures crews are efficiently utilized to accomplish the operation’s workload
Meets company objectives in accordance with company policies and procedures
Responsible for timely and comprehensive communication flow to the workforce
Maintains effective work relationships with airport management, FAA, TSA, other government agencies, suppliers, and similar groups
Collaborates with other supervisors to accomplish directives and objectives
Identifies and takings steps to correct unsatisfactory results
Identifies training and development needs of AMTs within span of control
Provides effective feedback for crew chief and lead coaching/development
Effectively works with union leadership and workforce

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
3 to 4 years of aircraft maintenance experience
FAA Airframe & Powerplant Certificate
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

Associates or Bachelor’s degree in business or technical field or equivalent work experience
2 years of a successful track record of management in maintenance and/or production environments
3 years hands-on experience in the repair or manufacture of large transport category aircraft

Skills, Licenses & Certifications

Knowledge of functional area
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to supervise management, non-management and contract labor work groups
Ability to concurrently handle multiple responsibilities
Strong interpersonal and PC skills
Ability to concurrently supervise multiple areas of responsibility

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey?

Feel free to be yourself at American.

Customer Service Manager, Airport Customer Experience - DEN (DFW Airport, TX, US)

Intro

Why you'll love this job

This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division.
Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience.
The pay range for this role is $51,000 to $86,500, taking into account the qualifications and experience of the selected candidate.

What you'll do

Drives operational excellence
Creates an environment that cares for our frontline team members and celebrates the team successes
Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies
Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Promotes an environment of mutual respect and trust between frontline team members
Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Industrial Engineer (DFW) (DFW Airport, TX, US)

Intro

Why you'll love this job

The Analyst/ Sr Analyst, Industrial Engineer is part of the Technical Operations Division. This role is responsible for analyzing and optimizing warehouse operations through the application of engineering principles, data analysis, and process improvement methodologies. By partnering with cross-functional teams, the role drives efficiency, improves labor and space utilization, and supports the integration of technology to enhance throughput, safety, and service performance.

What you'll do

• Analyze warehouse workflows, layouts, and operational processes to identify and implement optimization opportunities that enhance efficiency and reduce waste
• Develop and execute strategies to improve throughput, labor productivity, and space utilization in alignment with business objectives
• Apply Engineering principles, techniques, and procedures, such statistical methods or mathematical calculations, to support the design, analysis, and optimization of systems, components, or processes
• Conduct time studies, capacity assessments, and labor planning to support operational decision-making and resource allocation
• Design scalable staffing models that align with current operational needs, projected growth, and service level expectations
• Use qualitative and quantitative observations/ data to develop insights, inform decision-making, and support engineering analysis and problem-solving
• Collaborate with Operations and Safety teams to develop ergonomic, safe, and efficient workstations and material handling processes
• Lead continuous improvement initiatives targeting key performance indicators, including dock-to-stock time, stock-to-dock cycles, and service level compliance
• Support the integration of warehouse technologies such as WMS, automation systems, and material handling equipment to enhance performance and accuracy
• Translate operational data into actionable insights through dashboards, reporting tools, and performance visualizations that guide strategic decisions

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's Degree in Industrial Engineering, Operations Research, or related field
• 3+ years of experience in industrial engineering, operations research, or related field
• Proven track record of driving process improvements and cost savings in a warehouse or manufacturing environment

Preferred Qualifications- Education & Prior Job Experience

• Master's Degree in Industrial Engineering, Operations Research, or related field
• 5+ years of experience in industrial engineering, operations research, or related field
• Experience with automation and technology solutions, including robotics and data analytics
• Certification in Lean Six Sigma or other process improvement methodology

Skills, Licenses & Certifications

• Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models
• Strong proficiency in Microsoft Office, including Excel, Word, and PowerPoint
• Experience with data analytics tools, including Tableau, Power BI, or similar
• Knowledge of process improvement methodologies, including Lean Six Sigma
• Certification in industrial engineering or related field (e.g. CIE, PE)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Operational Excellence Leader - ORD (Chicago, IL, US)

Intro

Why you'll love this job

This job is a member of the Quality, CASS & Training Team within the Integrated Operations Division.
Responsible for coaching multi-discipline teams and individuals on lean six sigma principles to drive improvement across the organization.
The salary range is $126,000 to $164,000

What you'll do

Leads the development and execution of process improvements utilizing lean six sigma methodologies to drive Operational Excellence
Manages multiple projects, provide status updates on performance against plan and meet delivery target
Develops customer requirements, business processes, and key performance indicators that improve products and services
Engages in strategic efforts for the organization and contribute feedback on the methods to achieve it
Works collaboratively with operational leadership and represented work groups to develop and implement sustainable solutions
Leads cross functional teams in improvement activities that focus on Maintenance Operations, Quality Management, and Material Supply

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent experience/training
Lean Six Sigma (LSS) Black Belt certification
5 years engineering and/or technical operations experience
3 years of leadership experience
2 years of change management experience
Experience in delivering business values that resulted in cost reduction or avoidance
Experience in leading cross-functional teams

Preferred Qualifications- Education & Prior Job Experience

Bachelor's degree or higher in Engineering
LSS Master Black Belt
10 years of experience in LSS within commercial aviation
Thorough understanding of AA Policies and Procedures

Skills, Licenses & Certifications

Knowledgeable of Microsoft Office products to include, Word, Excel, Outlook, etc.
Demonstrated ability to manage major projects on schedule
Demonstrated skills in employee development
Ability to manage multiple projects at one time
Skills in stastical analysis and computer background
Excellent analytical, communication, planning, interpersonal and organizational skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Assistance Representative Part Time (Charlotte, NC, US)

Intro

Why you'll love this job

The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $16.58 per hour.

What you'll do

These are the essential functions of the job

Greeting customers when they enter the airport or arrive in the ticket area
Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)
Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces)
Troubleshooting kiosk technology issues to identify the source of issues or errors
Communicating with IT about kiosk technology issues that require additional servicing
Verifying that customers’ carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity)
Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk)
Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight)
Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time)
Accepting and activating customers’ self-tagged baggage at the activation station
Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location)
Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies)
Refer customers to customer service agents when appropriate
Performing clearance and verification of documents at kiosks
Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area
Assisting unaccompanied minors with boarding, deplaning, or other transportation
Providing customers with gate information and directions
Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports)
Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement
Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Wear uniforms as required by company policy
Provide quality customer service in a professional manner in accordance with American’s guidelines
Use multiple internal resources/systems, including during customer interactions

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED or international equivalent
Must be 18 years of age or older
Read, write, fluently speak and understand the English language.
Bilingual language skills may be required in some locations
Applicable valid driver’s license as required by local authorities
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Airport Customer Care - Miami MIA (Miami, FL, US)

Intro

Why you'll love this job

This job is a member of the Hubs and Gateways Team, within the Customer Experience Division.
Responsible for managing, developing, and coordinating all customer related activities ensuring the highest level of customer satisfaction and experience.

What you'll do

Oversees day to day customer service operations including oversight of the ticket counter and gate activity in multiple facilities
Ensures efficient use of resources to achieve operational performance targets
Enforces all company and departmental procedures including safety and security
Reviews staffing requirements and bid schedules for all employees
Communicates procedural changes to Customer Service Managers and frontline employees ensuring compliance
Monitors and analyzes trends to achieve on time performance
Mentors and develops employees
Identifies areas which require improvement
Develops and implements processes to achieve improved efficiency and productivity
Enhances vendor relations and ensures contractual obligations are performed
Ensures all internal audit requirements are in compliance
Develops an annual expense plan and monitors the budget
Assists with interviews and selection of CSMs/Customer Service Supervisors
Ability to work rotating shifts including nights, weekends and holidays
Complete other duties as required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s Degree in Business Management or relevant field or equivalent experience/training
3 years’ work experience in Airline Customer Service supervisory

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Excellent analytical skills and proficient use of PC related software
Strong leadership and organizational skills
Ability to multi-task and handle shifting priorities within a fast-paced, dynamic work environment and can tolerate high stress situations
Ability to effectively delegate work assignments and manage large groups of employees
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Engineering (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Aircraft Acquisition Team within the Integrated Operations Division.
The Manager, Engineering – Aircraft Acquisitions is responsible for leading a technical team of individuals with their daily activities associated with the acquisition, delivery, modification, acceptance, and entry-into-service of new and used aircraft. This position serves as a critical interface between Aircraft Acquisitions, OEMs, suppliers, Engineering, Configuration Management, Maintenance, Flight Operations, and regulatory authorities to ensure aircraft are delivered safely, compliantly, and in accordance with company specifications.
Join a high-performing Aircraft Acquisitions organization responsible for bringing the next generation of aircraft into our fleet. This role offers the opportunity to collaborate with global aerospace partners, and play a key role in delivering safe, reliable, and innovative aircraft to our operation.

What you'll do

Review and coordinate approval of aircraft technical specifications, deviations, exemptions, and concessions.
Ensure delivered aircraft conform to contractual requirements, company standards, and regulatory requirements.
Lead activities supporting new and used aircraft acquisitions.
Manage team members and contractors that support on-site aircraft inspections at Airbus and Boeing OEM facilities, MRO, and final assembly facilities.
Coordinate engineering support for aircraft induction, entry-into-service, and operational readiness activities.
Evaluate technical risks and develop mitigation plans to ensure successful aircraft deliveries.
Review and disposition technical issues identified during manufacturing, testing, and acceptance activities.
Collaborate with Aircraft Configuration Management, Maintenance Programs, Supply Chain, Flight Operations, Technical Operations, and Finance to achieve delivery objectives.
Lead cross-functional teams to resolve technical, schedule, and quality-related issues.
Ensure compliance with FAA regulations, airworthiness requirements, and company policies.
Support FAA conformity inspections, certification activities, and regulatory audits.
Verify aircraft records, certification documentation, and delivery packages meet regulatory and company requirements.
Develop and implement process improvements for aircraft acquisition and delivery activities.
Identify opportunities to improve schedule adherence, technical quality, and cost efficiency.
Support development of engineering procedures, standards, and best practices.
Lead, mentor, and develop a team of engineers and technical specialists.
Establish performance goals, provide coaching, and foster professional development.
Promote a culture of safety, accountability, collaboration, and continuous improvement.
Ability and willingness to travel domestically and internationally up to 50% of the time, based on aircraft production and delivery schedules.
Availability to support activities outside of standard business hours, including weekends and holidays, to accommodate delivery schedules.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree required in Aerospace Engineering, Mechanical Engineering, Electrical Engineering
5 years of engineering experience in commercial aviation, aircraft acquisitions, technical operations, or related field.
Strong knowledge of commercial aircraft systems and regulatory requirements.
Experience working with aircraft manufacturers, suppliers, and regulatory agencies.
Demonstrated ability to lead complex cross-functional projects.
Excellent communication, analytical, and problem-solving skills.
Lean/Six Sigma (LSS) training

Preferred Qualifications- Education & Prior Job Experience

Master’s degree in Aerospace Engineering, Mechanical Engineering, Electrical Engineering.
10 years of engineering experience in commercial aviation, aircraft manufacturing, aircraft acquisition, technical operations, or related field.
Yellow Belt certification from a qualified source for Lean/Six Sigma (LSS) accreditation
Experience supporting and following the 8900.1 order as it relates to aircraft delivery or induction programs.
Familiarity with Airbus and/or Boeing aircraft delivery programs.
Knowledge of aircraft certification, conformity inspections, and airworthiness requirements.
Project Management Professional (PMP) certification.
Experience managing engineering teams in an airline or OEM environment.
5 years of experience in leadership role.

Skills, Licenses & Certifications

Working knowledge of Lean/Six Sigma principles
Knowledge of Microsoft Office to include Word, Outlook, Excel, etc.
Demonstrated ability to manage major projects on schedule
Demonstrated skills in employee development

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Division Finance (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Finance Team within the Finance Division.
Responsible for assisting in the design and implementation of a comprehensive strategic plan, track financial and productivity performance, and is involved with financial forecasting, development of capital plans, staffing analysis, cost reduction, and revenue generation studies.

What you'll do

Participates on projects that help drive business recommendations or decisions
Evaluates competitive strategies and industry trends to determine impact on current or contemplated action plans
Develops reports which can lead to informed decisions by business leaders
Coordinates near and long term planning activities to ensure consistency and compliance with corporate action plans
Develops the annual operating budget and models used to forecast operating expenditures
Coordinates annual capital plan process and tracks actual and forecasted capital spend on current/future projects
Creates business cases and financial analysis for capital proposals in order to secure capital funding
Completes monthly financial close and review of business expenses

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent experience/training
2-3 years of related work experience
Advanced Excel modeling skills

Preferred Qualifications- Education & Prior Job Experience

MBA preferred
Experience using Hyperion and SAP preferred
Experience using data visualization tools such as Tableau or Power Bi

Skills, Licenses & Certifications

Superior analytical skills with an understanding of discounted cash flow analysis, forecasting techniques and variance analysis
Adaptability and flexibility in the use of analytical approaches pertaining to financial issues
Capacity to assimilate, synthesize, and analyze, large volumes of data
Excellent teamwork skills, with proven ability to work effectively in a variety of situations
Ability to accept ownership, responsibility and accountability of functional obligations
Proven success in a team environment and ability to influence change
Ability to prioritize tasks, work well with little supervision, and manage a number of projects simultaneously
Skilled in Microsoft Office Software (e.g., Word, Excel, Access, PowerPoint)
Ability to create and deliver PowerPoint presentations to all levels within the organization including Vice President and above

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Manager, Crew Tracking (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Crew Scheduling Team within the Integrated Operations Division.
Responsible for leading a staff of 100+ Crew Coordinators, Crew Trackers, Crew Tracking Supervisors, and Crew Schedule Managers on Duty in a 24/7 operational environment

What you'll do

• Responsible for the successful tracking of our flight crews ensuring they remain legal and available to complete their sequences
• Implement procedures and practices for accomplishing departmental objectives and maintaining contractual compliance
• Responsible for internal staffing levels ensuring there is coverage to support the operational plan
• Leverage data or reporting to recommend optimal solutions for complex challenges
• Lead a team of supervisors helping them to develop as leaders of people, guiding them to do so in a way that allows them to effectively meet operational goals
• Works closely with Inflight and Flight Labor Relations, IOC Leadership, Safety and Regulatory, APFA and APA teams
• Partner with IOC Technology and IOC Analytics team to continue improving speed to recovery following IROPS
• Drives the onboarding process, which includes all aspects of the selection process, and the support of the training program for new hires
• Leads, supports, and motivates their team in their stated career progression, which includes providing opportunities for them to apply learned skills

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelors degree or equivalent experience
7 years of related experience

Preferred Qualifications- Education & Prior Job Experience

Operational experience, particularly with a focus on continuous improvement in both processes and leadership
• 5 years of leadership experience in crew operations or customer service

Skills, Licenses & Certifications

Superior organizational, analytical and leadership skills
Ability to concurrently handle multiple responsibilities
Previous supervisory experience
Must pass background reference check and criminal fingerprint check
Ability to respond to customer inquiries, provide appropriate solutions and follow up to ensure resolution
Work with cross-functional teams to identify unique department needs while balancing overall employee
engagement
Extensive working knowledge of the APA/APFA working agreement, crew scheduling procedures and related Federal Air Regulations preferred
General knowledge of Company policies, procedures, and programs

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Workforce Management - DFW (DFW Airport, TX, US)

Intro

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Domestic Airports Team within the Customer Experience Division

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Ability to solve complex staffing issues with minimal oversight
Strong communicator with all levels of the operation
Can manage multiple software programs at the same time to quickly analyze the operation and determine best course of action throughout the day
Coordinate assignments for frontline team members to dynamically work flights at gates
Utilizes GS Realtime and other programs (i.e. Prime, GETNG, SABRE) to identify and grant day of overtime, provide staffing inputs and tour reports
Being proactive and efficient with time management
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED Equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Applicable valid driver’s license as required by local authorities

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Workforce Management - Phoenix PHX (Phoenix, AZ, US)

Intro

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Domestic Airports Team within the Customer Experience Division

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Ability to solve complex staffing issues with minimal oversight
Strong communicator with all levels of the operation
Can manage multiple software programs at the same time to quickly analyze the operation and determine best course of action throughout the day
Coordinate assignments for frontline team members to dynamically work flights at gates
Utilizes GS Realtime and other programs (i.e. Prime, GETNG, SABRE) to identify and grant day of overtime, provide staffing inputs and tour reports
Being proactive and efficient with time management
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED Equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Applicable valid driver’s license as required by local authorities

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Representative, Administration Center (Los Angeles, CA, US)

Intro

Why you'll love this job

This job is a member of the Workforce Administration Team within the Technical Operations Division.
Responsible for providing administrative support for Tech Ops represented team members and its leadership group.
Collaborating with a cohesive group in a busy office setting, ensuring the success of the Workforce Administration team.
Salary range: $35,000 annually to $43,000 annually

What you'll do

Prepare and maintain various department reports, including weekly headcount reports and daily manning.
Responsible for all aspects of payroll using Workbrain payroll system; including time coding and shift schedules.
Proffer and process overtime, field trips, and shift swaps according to the rules and limitation of the collective bargaining agreement and the Workbrain system.
Process vacation changes according to leadership directions, the guidelines outlined in the contract agreements and the Workbrain system.
Providing excellent service to our internal customers; including phone, email, and walk-in inquiries.
Greets and directs team members and external visitors.
Maintains office supply inventory and initiates department supply orders when necessary.
Submits transactions for computer and system accesses.
Sort, track and file data and correspondence
Process time-sensitive requests
Efficiently and effectively communicate to high levels leadership to address operational inquires
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display area (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US customs security badges, if applicable
May be required to work shifts, nights, weekends and holidays
Must be willing to travel as required for professional development

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalent
Prior administrative experience
Prior experience with Microsoft Office software including Word, Excel, PowerPoint etc.

Preferred Qualifications- Education & Prior Job Experience

Minimum of 1 year experience in an office setting
Associate’s degree or equivalent work experience

Skills, Licenses & Certifications

Knowledge of the applicable workforce collective bargaining agreements (IAM/ TWU)
Broad understanding of Workbrain or other time and attendance applications
Ability to prepare correspondence and format reports
Ability to maintain confidentiality with team member files, payroll data and personal information
Ability to prioritize and organize work functions effectively
Ability to exercise good judgement and work under time constraints with professionalism, efficiency, patience and tact

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

Analyst/Sr Analyst, Corporate Development (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Corporate Development team within the Finance Division.
Collaborate to identify and execute external investments and strategic partnership opportunities that support corporate growth and innovation initiatives.
This position will regularly interact with all levels of management, produce objective qualitative and quantitative analysis, facilitate decision-making, and create and deliver executive-level presentations

What you'll do

Partners with business units in their development of strategic plans and frameworks with particular focus upon industry structure, vertical integration, and new business model/technology applications
Researches and analyzes opportunities ensuring a thorough due diligence and understanding of the target industry, key participants, competitive trends
Assesses, analyzes, structures, negotiates, documents and executes corporate investment transactions
Works closely with internal (Legal, Accounting, Tax) and external advisors (Consultants, Bankers, Lawyers)

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent experience/training
3 years of relevant work experience

Preferred Qualifications- Education & Prior Job Experience

Master of Business Administration
Experience in project management and/or consulting

Skills, Licenses & Certifications

Proficient in Microsoft Office, including Excel, PowerPoint, Outlook, and Teams
Ability to take initiative and work effectively in a variety of demanding situations
Exceptional organization and planning skills, with attention to detail
Ability to logically structure analysis of complex issues using an analytical framework, and develop creative solutions to business challenges
Excellent interpersonal skills, including the ability to collaborate with all levels of management
Ability to problem solve and effectively deal with ambiguity
Strong leadership skills with the ability to take initiative and manage stress while working in a variety of situations

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst, Strategic Planning & Analysis (Fort Worth, TX, US)

Intro

Why you'll love this job

Responsible for evaluting and cultivating strategic AAdvantage mileage partnerships
This job is a member of the Partnership Strategy Team within the Customer Experience Division.

What you'll do

Evaluates new loyalty partner opportunites to ensure they are the appropriate strategic fit
Defines commercial terms of new partner agreements and models financial impact
Works with Legal, Data Privacy and Secuirty to create and execute partner contracts
Project manages the onboarding and implementation of new partners
Assists in the overall strategy to grow and manage existing partnerships
Researches industry trends and competitive landscapes to develop each partner vertical
Performs competitive analyses to build a partner prospect pipeline
Executes performance reporting for Partner Marketing
Provide analytic support in planning and execution of strategic growth initiatives
Attends, and when applicable, represents American at relevant industry functions to establish and maintain industry contacts
Works on other special projects as assigned, which include cross-utilization within the department or with other departments
Manages vendor invoice reconciliation, validation, and dispute resolution activities.
Monitors vendor performance against contractual obligations and service level agreements, implementing corrective action plans as needed.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in relevant field or equivalent experience/training (Business Development, Marketing, Sales or loyalty partnerships for a minimum of 1-2 years)
Experience building and maintaining business relationships
Experience developing business goals and growth objectives and ensuring they are met

Preferred Qualifications- Education & Prior Job Experience

Proficiency in SQL and utilizing data to create insights for the business
Financial reporting and ROI modeling
Experience developing legal agreements

Skills, Licenses & Certifications

Basic understanding of the airline business and/or loyalty partnerships
Advanced knowledge of Microsoft Office including Word, Excel, PowerPoint, and Outlook. Must be extremely proficient with Excel modeling and PowerPoint presentation development.
Self-motivated individual with a high personal standard of excellence who can work independently to drive for results
Excellent organizational and project management skills with strong attention to detail
Ability to function in a high volume, multi-project, and sometimes ambiguous environment
Ability to independently conduct one-on-one meeting negotiations with partner prospects
Strong presentation skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Full Time Coordinator, Flight Operations, London LHR (London, GB)

Intro

Why you'll love this job

The position holder will support the HCC Team Leader in delivering a safe and efficient airport operation. The position holder will be expected to comprehend all areas of flight operations and work flexibly across all functions of the department.

What you'll do

Actively promote and influence IOC/Dispatch decisions on IROP flights during night flight watch
To actively participate in nightly IOC briefing calls and provide operational updates and events as required
Support the European stations with cancellation notifications and delays during the night shift
Ensure an effective operational stand plan is accomplished through HAL/BA planners during the night shift
Coordinate crew transportation within the European stations, including delaying pick-ups, assist with deadheading crew movements and station startups/closures.
Effectively coordinate aircraft arrival sequencing with internal departments and business partners
Prepare and deliver Flight Briefing pack to cockpit crews, to include ATC restrictions, fuel uplift, NOTOC and airfield resource notifications
Manage ground to cockpit and ATC tower communications and escalate/resolve as appropriate.
Ensure all ground events are logged and tracked within GET, servicing activities with business partners including but not limited to catering, ramp service, Lav/water/cabin, aircraft fueling, crew transport, crew hotels.
Escalate late servicing to appropriate business partners and ensure resolution to avoid compromised timelines
Monitor APU usage and escalate non-shutoff or lengthy on ground use to maintenance for resolution
Coordinate crew transport pick-up and delivery to airfield, recording timings and managing late notifications
Actively support and update respective flight Teams channels to ensure timelines are adhered to
Primary escalation for business partner servicing concerns and effective resolution
Monitor aircraft fueling dashboards and proactively address over fuels/discrepancies
Coordinate de-ice requests/sequencing/dashboards with business partners

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Excellent communications skills, (written, listening and verbal)
Ability to solve problems in a pragmatic manner
Ability to resolve conflicts effectively within time constraints
Must be self-motivated with the ability to motivate others
A good team player
Be reliable and punctual
Good working knowledge of Company’s policies & procedures
Strong interpersonal skills
Strong administration and organizational skills
Ability to multi-task and priorities demanding and conflicting workloads
Ability to work independently using own initiative and demonstrate a solution orientated approach
Have a reliable and flexible approach to working hours (weekends, bank holidays, early and late start and finish times)
Must be confident and possess the ability to build credibility and working relationships with AA staff, contractors, airport authorities and police
Ability to work under pressure with minimum supervision
Willingness and ability to successfully complete all relevant training
Be in possession of a valid DVLA driving license, post holder must be willing to apply for a HAL driving license as and when required
Show adaptability and have a willingness to change

Preferred Qualifications- Education & Prior Job Experience

Previous experience of working in an airport environment
Good computer skills (Word, Excel, PowerPoint, Outlook)

Feel free to be yourself at American

Supervisor, Aircraft Line Maintenance Hub (Chicago, IL, US)

Intro

Why you'll love this job

This job is a member of the Line Maintenance Team within the Integrated Operations Division.
Responsible for overseeing aircraft maintenance technicians in the repair and return to service of American Airlines’ aircraft. Supervisors are front line leaders of people in the safe, compliant and timely return to service our aircraft. They do this by effectively managing the workload, resources, and work relationships of both internal customers & support groups and external regulatory authorities & vendors.
Salary Range: $103,000 - $134,000

What you'll do

Guides and directs terminal and/or hangar aircraft maintenance through crew chiefs and leads
Oversees the implementation of the organization's plans, processes, policies, and procedures
Ensures crews are efficiently utilized to accomplish the operation’s workload
Meets company objectives in accordance with company policies and procedures
Responsible for timely and comprehensive communication flow to the workforce
Maintains effective work relationships with airport management, FAA, TSA, other government agencies, suppliers, and similar groups
Collaborates with other supervisors to accomplish directives and objectives
Identifies and takings steps to correct unsatisfactory results
Identifies training and development needs of AMTs within span of control
Provides effective feedback for crew chief and lead coaching/development
Effectively works with union leadership and workforce

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
3 to 4 years of aircraft maintenance experience
FAA Airframe & Powerplant Certificate
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

Associates or Bachelor’s degree in business or technical field or equivalent work experience
2 years of a successful track record of management in maintenance and/or production environments
3 years hands-on experience in the repair or manufacture of large transport category aircraft

Skills, Licenses & Certifications

Knowledge of functional area
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to supervise management, non-management and contract labor work groups
Ability to concurrently handle multiple responsibilities
Strong interpersonal and PC skills
Ability to concurrently supervise multiple areas of responsibility

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Administrator, Business Partner Support (Fort Worth, TX, US)

Intro

Why you'll love this job

This role will serve as an administrative support to the Airport Business Partner Support team.
The role is a part of the Business Partner Support team within the Airports group.

What you'll do

Monitor baggage policy and procedure email account
Maintain a central filing system and system-wide contract database.
Distribute copies of agreements and notices to various internal departments and to vendors on behalf of Sr. Project Manager
Assist with TDY assignments
Compile data for Business Partner Support team as needed.
Distribute information regarding procedures to baggage service offices
Monitor station stock back bag orders
Perform other general office and administrative tasks as required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School Diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Bachelor's Degree or equivalent training/experience
Prior experiencewith airport operations

Skills, Licenses & Certifications

Microsoft Office; emphasis on Excel

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Crew Schedule Planning (Fort Worth, TX, US)

Intro

Why you'll love this job

• This Manager is a member of the Crew Planning Leadership Team within the Operations Planning, Analytics and Product Management Division.
• In this role, you will manage a team of analysts who are responsible for monthly execution, analytics, and future development of the company’s Crew Sequence Allocations software and processes This job also plays an important role in delivering an operationally effective and financially efficient crew plan to Flight, Flight Service, and the IOC.

What you'll do

• Delivers a monthly crew allocations plan that balances operational supportability and financial efficiency
• Provides quantitative and qualitative responses to proposed changes to allocation and crew workforce plans and practices
• Works closely with other operations groups to maximize reliability and customer experience
• Evaluates the performance of crew plans and identifies improvement opportunities
• Evaluates proposals and provides recommendations for labor contracts and workforce strategy
• Works with internal groups and vendors to enhance the role of technology in the Crew Planning cycle
• Leads development and continuous improvement of internal practices, processes, and tools

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• 5 years of industry experience specific to the area of work
• Bachelor’s degree in Business, Mathematics or other quantitative disciplines or additional equivalent experience/training
• Must pass a background reference check and criminal fingerprint check

Preferred Qualifications- Education & Prior Job Experience

• 5 years of management experience
• Experience in crew resource planning and optimization
• In-depth knowledge of the regulatory rules affecting crew schedules, including a working knowledge of the APA and APFA collective bargaining agreements and Federal Aviation Regulations (FARs)

Skills, Licenses & Certifications
• Intermediate to Advanced skill level required in all Microsoft Office applications
• Proficiency with Microsoft Office
• Demonstrated expertise in organizing and carrying out complex quantitative analysis
• Ability to manage multiple projects and consistently meet critical contractual deadlines
• Ability to work under pressure, perform independently and work well with other members of the team
• Demonstrated abstract reasoning and critical thinking skills, ability to effectively analyze detailed information, must enjoy solving complex puzzles
• Strong attention to detail, organization and time management skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Team Lead, Airport Customer Experience Administration - LAX (Los Angeles, CA, US)

Intro

Why you'll love this job

Responsible for supporting the department with various administrative functions: Attendance and compliance, coordinating payroll, coordinating and maintaining operation coverage and lost time, managing new hire and transfer onboarding, and other similar tasks
This role is a part of the Airport Hubs & Gateway Team within our Customer Experience group
The pay range for this position is $42,000 - $59,000, taking into account the qualifications and experience of the selected candidate.

What you'll do

Lead a group of Support Staff team members through various office duties within the Team Support department
Assign schedules for the Support Staff team members within the Admin department
Responsible to create and provide training to new team members on the Team Support team
Responsible for leading the payroll process
Cover duties and responsibilities of Managers when absent
Provides assistance with preparation of management presentations, analysis on trends and special projects as required
Tracks and ensures employees complete onboarding duties, schedule bids, including appropriate system access, badges, fingerprinting, training, etc.
Assists in station event planning, coordination, and execution (i.e. Do Crew, luncheons, holiday meals, recognition events)

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
Previous office/clerical experience

Preferred Qualifications- Education & Prior Job Experience

Previous leadership experience
Bachelor's degree or prior college education

Skills, Licenses & Certifications

Intermediate/Advance in MS Office Products including Word, Excel, Powerpoint, etc.
Knowledge of policies, procedures, and corporate structure
Ability to prioritize work, be detail oriented and meet deadlines
Ability to perform in a fast paced environment and handle multiple tasks simultaneously
Ability to be self-motivated with strong organizational skills
Ability to grasp concepts and functionality of specific software and programs
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Executive Compensation (Fort Worth, TX, US)

Intro

Why you'll love this job

This role will oversee the planning, implementation, and governance of American Airlines’ compensation programs and policies for executives, management, and support staff.
This role will be a key contributor to the transformation of our total rewards strategy and will work closely with our People Centers of Excellences (COE), People Business Partners, Compensation experts, and Payroll teams to ensure the successful execution of compensation programs and Total Rewards initiatives.

What you'll do

Manages and influences the annual strategy for compensation planning including compensation budget, market adjustments, variable compensation plans, and related enterprise-wide communications
Be a thought leader in transforming and evolving our compensation strategy and team member experience
Effectively influence, drive consensus, and thoughtfully advance initiatives that support our team members and business needs that are in alignment with our pay philosophy
Develops education and presentation material on Compensation programs and policy information to executives, managers, COE leaders and colleagues
Reviews effectiveness of compensation policies and guidelines throughout the organization and proactively identifies areas of opportunity to evolve and adjust where needed
Provides support and facilitates coordination with COEs and other stakeholders on policy, procedures, and pay strategy to ensure programs and processes meet required quality standards while achieving project objectives
Administers projects change process, formulating contingency plans to address schedule revisions, risks, decisions, and scope
Leads the end-to-end strategy, design, and execution of the annual performance and pay process collaboratively with COEs
Develops, coaches, and mentors compensation team members on best practices, performance conversations, and professional development, both with formal reports and informally across other compensation verticals
Manages other total rewards programs in collaboration with necessary stakeholders as needed

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

BS/BA degree in Finance, Business, Human Resources or a related discipline
8 years of experience in Compensation, Finance, or related field
5 years financial modeling experience
Project management experience required
Credibility with leadership at all levels – frontline and management

Preferred Qualifications – Education & Prior Job Experience

Previous experience in SuccessFactors preferred

Skills, Licenses, and Certifications

Must be able to think globally and strategically and have strong execution skills
Advanced Microsoft Excel skills
Familiar with compensation regulations
Strong organization, planning and communication skills
Analytical and detail oriented
Solution-oriented thinker

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

Member Services Representative, AACU Branch Operations (Fort Worth, TX, US)

Intro

Why you'll love this job

What you'll do

Open new accounts, sell and process Credit Union services for new and existing members
Post deposits and process loan payments
Process various monetary transactions and maintain account information
Perform Notary Services as required
Create and promote positive name recognition for the Credit Union
Work with branch/department managers and leverage cross-selling opportunities
Research member inquiries and provide solutions as required in a timely manner
Maintain awareness of all branch functions and duties to provide proper support and coverage at all times
Implement and enforce internal control and security measures in accordance with Credit Union policies and government regulations
Foster a culture that promotes teamwork, service excellence and relationship building within the covered branches and overall organization
Perform loan interviews, processing and disbursement activities, as assigned by manager
May work a rotating Saturday schedule depending on job location
Perform other duties as assigned
The selected individual will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED
Must be able to work in-person at assigned branch location
Must have cash handling, sales, or a combination of customer service and financial institution experience within the last twelve months
Job level to be determined by the candidate's skills, qualifications and relevant consumer loan processing or underwrriting experience

Preferred Qualifications- Education & Prior Job Experience

College degree in business, finance, or related area, or equivalent financial services experience, or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions
Previous banking or Credit Union experience
Previous experience in a service-culture environment

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Ability to exercise excellent member service skills
Ability to perform in a service-culture environment with a desire to cross sell Credit Union products and services
Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
Ability to interact professionally with all employees and members
Ability to speak, read, and write in English is required; Spanish is a plus
Ability to work independently and with minimal supervision
Ability to perform basic math calculations and analyze data
Ability to self-motivate with strong organization skills and capacity for attention to detail
Ability to effectively prioritize work and meet deadlines
Ability to sit and/or stand for extended periods of time
Ability to work varying schedules, including evenings and weekends
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Administrator/Senior Administrator, HRIS - SuccessFactors (Onboarding 2.0 and Employee Central) (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is an HRIS Success Factors System Administration team member within the People/HR Division. The position will serve as the technical subject matter expert, providing specific expertise in the areas of SuccessFactors system functionality, system features, report generation, data integrity, and data analysis.

What you'll do

Designs, monitors, and maintains system processes, procedures, and support documentation based on lessons learned, continuous improvement, and semi-annual releases for each of the platform's modules
Collaborates with other system administrators to ensure consistency, share best practices, improve processes, and develop system knowledge
Leads process improvement efforts, primarily in the areas of workflow, system enhancements, and utilization
Develops and writes quality assurance tests and participates in their execution
Manages day-to-day operations and special projects
Consults with the COE tower with a forward-thinking, analytical approach to looking at future release functionality
Possesses deep system knowledge to make process and system changes, including configuration, permissions, etc.
Ensures consistent processes across solutions
Manages the implementation of new products, new processes, and requirements
Manages release updates and works with leadership to determine enablement plan
Manages thorough testing of system changes in Test and Production environments
Leads organizational communication & change management efforts
Coordinates creation and delivery of training for end users (Documentation/Training materials)
Monitors and triages interface issues with 3rd party vendor solutions as needed

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

Bachelor’s degree in a relevant field or equivalent experience/training
Minimum of 3 years experience with technical design and configuration of SAP cloud platform - SuccessFactors
Active SAP SuccessFactors Onboarding 2.0 and Employee Central accreditation or certification
Preferred additional active accreditation or certification in SAP SuccessFactors Recruiting
Advanced administrator skills in SuccessFactors Onboarding 2.0 and Employee Central
Previous experience with large-scale system implementation and support
Hands-on experience with standard and custom MDFs, foundation objects, associations, and business rules required
Previous experience in the Agile Methodology, preferred
Advanced knowledge and experience with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

Representative, Workforce Administration (Fort Worth, TX, US)

Intro

Why you'll love this job

You’ll be responsible for providing administrative support for team members and leadership, collaborating with a cohesive group in a busy contact center setting, and ensuring the success of the Workforce Administration team.

What you'll do

• Maintains In-depth understanding of all aspects of payroll coding, using systems such as Workbrain, Mytime, Aspect, and Absence Tracker.
• Manages timekeeping processes and coding for team members, ensuring accurate entry and auditing of timesheets.
• Processes and monitors state-specific leaves, including compliance with local regulations. Coordinates and tracks FMLA coding requests, ensuring proper documentation and timely updates in HR systems.
• Serves as a resource for team members and leaders regarding leave policies, payroll adjustments, and coding requirements to maintain compliance and operational accuracy.
• Interprets and applies provisions of the JCBAS for TWU-IAM and CWA-IBT, ensuring compliance and accurate administration of contractual obligations.
• Provides excellent service to our team members through phone, email, IVR, chats, and video calls.
• Supports other administrative activities as necessary, such as management of inbound correspondence, fulfillment of customer compensation, or maintenance of activity logs

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• High School diploma or GED equivalency
• 1 year of administration experience or equivalent

Preferred Qualifications- Education & Prior Job Experience

• Minimum of 3 years experience in an office or call center setting
• Previous experience with analyzing data to improve processes and facilitate operational excellence

Skills, Licenses & Certifications

• Knowledge of MS Office Products including Word, Excel, PowerPoint, Copilot
• Knowledge of policies, procedures, and corporate structure
• Ability to prioritize work, be detail-oriented, and meet deadlines
• Ability to perform in a fast-paced environment and handle multiple tasks simultaneously
• Ability to be self-motivated with strong organizational skills
• Ability to grasp concepts and functionality of specific software and programs
• Ability to effectively communicate both verbally and in writing with all levels within the organization
• Excellent interpersonal skills with a focus on customer service
• Approachable and professional demeanor
• High level of professionalism and ability to maintain confidentiality
• Strong verbal and written communication skills
• Ability to work varied hours and holidays (as business needs may vary)
• Must be able to secure appropriate airport authority and/or US Customs security badges (if applicable)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Debt Management & Compliance (Fort Worth, TX, US)

Intro

Why you'll love this job

As a member of the Treasury, Debt Management & Compliance team your primary role will be to help manage American Airlines's debt complex, including all components of compliance with our credit agreements. You will gain the opportunity to work with various teams across Accounting, Banking, Corporate Finance, Insurance, Fleet and IT Finance. Your working knowledge of automated accounting systems, and ability to analyze data while handling ad-hoc projects will be key to your success. If you are looking for an opportunity that offers an ever changing, challenging yet rewarding experience Debt Management offers this and so much more.

What you'll do

• Facilitate lease and debt payments across business units
• Ensure contract covenant compliance with key stakeholders
• Manage debt and lease files to support audit, compliance, and reporting requirements
• Maintain and update debt and lease data in treasury management system
• Ensure all SEC reporting requirements are completed timely and accurately
• Ensure respective SOX processes and controls are followed
• Performs other duties and/or special projects as assigned

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent experience/training
3+ years experience in Treasury, Accounting, Finance, Information Systems, or other business-related field

Preferred Qualifications- Education & Prior Job Experience

Automated accounting system working knowledge including the use of reporting functionality (such as SAP or Oracle)
Understanding of basic accounting procedures and/or experience reading contracts

Skills, Licenses & Certifications

Problem-solving and application of solid judgment in dealing with complex and/or time-sensitive issues
Ability to take initiative and work effectively in a variety of demanding situations
Exceptional organization and planning skills, with attention to detail
Excellent interpersonal skills, including the ability to collaborate with all levels of management
Strong attention to detail
Proficient in Microsoft Outlook, Teams, Excel, Word and PowerPoint

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Compensation (Fort Worth, TX, US)

Intro

Why you'll love this job

The Manager, Compensation is part of the Global Compensation, Mobility, and People Support team within the People Division. This people leader reports to the Director, Compensation and is responsible for leading and developing a team while overseeing compensation programs and initiatives. The role partners closely with HR and business leaders to support compensation decisions and ensure alignment with pay philosophy, governance, and market competitiveness.

What you'll do

Manage daily operations of broad‑based compensation programs, including job leveling, salary structures, annual merit processes, compensation policies, budgeting inputs, salary survey participation, and market research
Build collaborative, consultative relationships with business leaders and HR partners to support business needs while ensuring equitable, consistent, and competitive compensation practices
Partner closely with the broader People organization—including Talent Acquisition, People Business Partners, Compliance, and HRIS—to support compensation decisions, resolve issues, and maintain alignment with policies and governance
Conduct and review comprehensive compensation analyses to evaluate pay issues, recommend solutions, and ensure market competitiveness using internal and external benchmarking data
Provide guidance and recommendations on offers, promotions, job leveling, pay grade assignments, range placements, and retention actions while ensuring decisions align with compensation philosophy and governance
Support the development, administration, and communication of compensation programs, policies, and job architecture updates in partnership with cross‑functional Compensation teams
Represent the Compensation team in cross‑functional discussions; provide backup coverage for peers as needed and escalate complex items to the Director when appropriate
Collaborate closely with other Compensation team members to share insights, ensure consistency in recommendations, and drive continuous improvement in compensation processes and tools
Additional responsibilities as assigned

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

Bachelor’s degree in Business Administration, Human Resources or other related field or equivalent related experience
5 years work experience in a compensation/analytical role
3 years experience with complex project management

Preferred Qualifications – Education & Prior Job Experience

5+ years of progressive compensation experience
Experience supporting large, complex, or multi‑functional business groups
Experience designing and administering incentive plans
Experience working in aviation, transportation, or similarly large operational environments

Skills, Licenses, and Certifications

Ability to manage competing projects and priorities and identifying ways to efficiently complete projects and analyses accurately and on-time
Ability to build relationships and provide advice/internal consultation to corporate leaders and team members
Experience managing or leading others (directly or indirectly)
Strong analytical skills with proficiency in Excel and compensation tools
Experience conducting market pricing and managing annual compensation processes
Ability to communicate highly sensitive information effectively to employees and management at all levels of the company
Expert knowledge in compensation structures, job grading, job slotting, HR policy and reporting requirements
Attention to detail and strong analytical skills
CCP (Certified Compensation Professional) or progress toward certification

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

Supervisor, Aircraft Base Maintenance - Tulsa, OK (Tulsa, OK, US)

Intro

Why you'll love this job

This job is a member of the Base Maintenance Team within the Integrated Operations Division.
Responsible for supervising a team of Crew Chiefs and mechanics as a key member of the dynamic and fast-paced American Airlines Maintenance organization.

What you'll do

Leads by example, coaches our team members to success and builds trustworthy relationships
Manages the daily Production requirements through subordinates
Ensures team members are following procedures in order to ensure maximum efficiency, compliance and safety
Leads staff to ensure team member's skills are utilized to the highest degree possible; leads coordination with Maintenance Training to ensure on-going enhancement of staff and skill set
Conducts regular meetings with Business Reviews and Boardwalks to ensure best possible communication, identification, and resolution of action items
Monitors the coordination of maintenance manpower requirements overtime and consistency with program scheduling and priorities
Maintains effective communication between Maintenance, Engineering, Facilities Maintenance and other Supply Chain groups
Ensures team members know, understand and are engaged in achieving critical Metrics and key performance indicators
Executes manpower deployment and shift production requirements

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School Diploma or GED equivalency
3 years of aircraft maintenance experience
FAA Airframe & Powerplant Certificate
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

1 year leadership experience supervising production operation in an area related to heavy/shop maintenance
Experience supervising and/or leading workgroups

Skills, Licenses & Certifications

A&P License
Strong working knowledge of the GPM and SPPM
Understanding of Airline/Technical operations
Knowledge of audit requirements
Knowledge of labor reporting and crew utilization
Strong interpersonal and PC skills
Ability to concurrently manage multiple areas of responsibility.
Excellent analytical, organization and planning skills
Must pass a background reference check and criminal fingerprint check
Ability to work effectively with all levels of team members

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Specialist/Sr Specialist, Flight Operations Technician (Fort Worth, TX, US)

Intro

Why you'll love this job

• You would join as a member of the Flight Operations Team within the Integrated Operations Division. This position will be responsible for the initiating, coordinating, and processing flight operations standardization projects/manual revisions in addition to special projects assigned.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
• Comply with safety risk management processes within flight tactical operations supporting safety management system (SMS) principles.
• Accomplish Company goals and department performance objectives (i.e., assigned tasks).
• Coordinate revisions with flight operations management, chief pilots, fleet captains, and technical pilots to ensure standardization of procedures across aircraft fleets and establish timelines and deadlines to meet submission and publishing/posting dates.
• Maintain FrameMaker (FM) source files on the server and posted/published Adobe Acrobat documents (pdfs) on Comply365, AAPilots, Flight Operations SharePoint site, and JeppFD-Pro.
• Review documentation to identify revised content for inclusion into applicable flight operations manual/document.
• Standardize Company manuals/documents structure and formats to comply with flight publications and distribution group writing/grammar standards.
• Attend the document standards meeting and present content to be considered for inclusion into fleet documents.
• Collaborate with other team members to promote Company and departmental standards.
• Coordinate with the FAA and guide revisions through the review and approval process.
• Maintain file/folder naming conventions, archiving, and server location to conform to departmental standards.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience
• Bachelor's degree in related field or minimum of 3 years airline experience

Preferred Qualifications- Education & Prior Job Experience
• Flight operations experience
• Full understanding of the following with respect to the certificate holder's operation:
o Aviation safety standards and safe operating practices
o 14 CFR Chapter I (Federal Aviation Regulations)
o Certificate holder's operations specifications
• Pilot certificate
• Experience in publishing software to include Adobe FrameMaker and Acrobat Pro
• Writing, editing, and publishing technical documents and/or periodical literature

Skills, Licenses & Certifications
• Knowledge of:
o Flight operations terminology, policy, and procedures
o Microsoft Office Applications
o The internet and accessing other electronic information sources
• Ability to:
o Prioritize multiple tasks
o Work under pressure of changing priorities and deadlines
o Interface with various levels of management, employees, and external agencies/professional associates/vendors
o Work independently with minimal supervision and as an effective team member
o Exercise good judgment and maintain strict confidentiality
• Must project a professional appearance and attitude

What you'll get

Feel free to take advantage of all that American Airlines has to offer:
• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst, Revenue Accounting (Phoenix, AZ, US)

Intro

Why you'll love this job

Responsible for working with management, end-users and other American Airlines team members to answer data related questions, address concerns, and coordinate enhancements to support refunds and corporate projects. You will be involved in data analysis/reporting, identifying issues, proposing solutions, coordinating and contributing to the implementation of proposed solutions.
The role is a part of the Revenue team within our Finance group.

What you'll do

Ongoing analysis and advice on departmental changes, company initiatives and industry mandates
Communication with end-users of Refunds data regarding questions/ concerns about RAC data/projects
Communicate with IT and Automation for troubleshooting and problem solving related to systems and applications; provide refund accounting support to IT as needed
Develop automation solutions for process enhancements including testing and implementation
Assist managers as needed for special projects and report creation

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree or equivalent experience/education
1 year of related work experience in similar field/position
Experience with Microsoft Excel, Word, Outlook, etc.
Self-starter with proven track record of demonstrating analytical aptitude
General knowledge of accounting principles

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Ability to independently identify issues, conduct research, analyze data and propose solutions
Ability to build alliances & reach effective solutions across multiple departments
Ability to work independently and manage multiple dependencies
Aptitude for problem identification and resolution including securing inter-departmental and intra-departmental cooperation
Ability to manage multiple relationships and projects, prioritizes opportunities, and take initiative towards achieving common goal
Capable of effectively working with people of varying backgrounds and levels
Willingness to show initiative and take ownership of job responsibilities

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, AAdvantage Co-Brand Partnerships (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is part of the Currency Partnerships Team within the Commercial Division.
Responsible for leadings and executing initiatives that drive innovation and growth for our co-brand portfolio.

What you'll do

Identify and plan initiatives to enhance employee participation and engagement in the Airport Agent live selling credit card channel to drive acquisitions and meet portfolio objectives
Benchmarks co-brand credit card products, propositions, and campaigns with alternatives in the marketplace and identifies opportunities to improve customer experience and increases realization of portfolio objectives
Collaborates with issuer, network, agency, and internal stakeholders to plan and execute innovative projects
Creates, revises, and/or analyzes results of promotions, initiatives, and ongoing employee engagement to validate the health of the business portfolio
Develops reports and presentations that help the senior leaders aware of key initiative and projects
Coordinate employee communications with issuers, network and agencies to ensure accurate and consistent messaging of information
Serve as an internal advocate for co-brand card products in cross-functional working groups and business teams

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in Marketing, Advertising, Economics, or equivalent experience/training
3 years of work experience

Preferred Qualifications- Education & Prior Job Experience

Master of Business Administration or graduate degree in Marketing, Advertising, Economics or related field
Prior experience in loyalty marketing, credit card marketing, or financial services

Skills, Licenses & Certifications

Exceptional business acumen with firm grasp of marketing principles, economic concepts, and customer-focused mindset
Knowledge of AAdvantage co-brand credit card products and propositions as well as consumer alternatives
Strong quantitative skills with demonstrated experience in data modeling and analysis
Effective organizational and project management skills with ability to manage multiple and shifting priorities
Compelling written and oral communication skills capable of influencing others across levels of the organization
Initiative to identify areas of interest beyond those that are specifically assigned

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Inflight Training Advanced Qualification Program (AQP) (Fort Worth, TX, US)

Intro

Why you'll love this job

• Support the Federal Aviation Administration (FAA) regulatory requirements associated with American Airlines' Flight Attendant Advanced Qualification Program (AQP) through data analysis and reporting
• Analyze flight attendant training performance and proficiency data to identify trends, evaluate training effectiveness, and support continuous improvement initiatives
• Contribute to the development, maintenance, and compliance of training curricula and program documentation that support AQP requirements.
• This role is part of the Inflight Training Program Development team and plays a key role in ensuring training programs remain data-driven, compliant, and operationally effective

What you'll do

Maintains AQP flight attendant proficiency data within enterprise business intelligence applications and platforms
Analyzes AQP performance/proficiency data to support development of training objectives, monthly reports, and development of AQP Extended Review Team Report
Produces regular analysis and reports on instructor submitted AQP data to support instructor/evaluator standardization
Develops and delivers presentations regarding data trends for Flight Service Training management and regulatory agencies
Produces ad-hoc studies in support of requests from stakeholders
Develop and maintain Flight Service Training manuals, documents, and forms, including but not limited to the Advanced Qualification Program Volumes, Flight Service Training Administration Manual, Instructor Manual, Remediation guide and various data collection forms, including learner surveys
Audit training programs, material, and facilitation for compliance with FAA, DOD, TSA, IATA and other regulatory agency requirements

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s Degree in related field or equivalent experience/training
At least one year experience with MS Office and document publishing, including document creation, distribution, and management

Preferred Qualifications- Education & Prior Job Experience

2 years of technical aviation experience in FAR Part 121 flight attendant training operations
Experience with AQP standards and program development
Working knowledge of FAA, OSHA, and other governmental regulations pertaining to training
Proficiency with Adobe FrameMaker

Skills, Licenses & Certifications

Demonstrated ability to effectively prioritize, organize, and multi-task in a dynamic work environment
Proven interpersonal and communication skills
Ability to build interpersonal relationships and foster an environment of working together

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

Sr Manager, Operational Excellence (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Operations Excellence Team within the Integrated Operations Division.
Responsible for leading the team responsible for development and execution of process improvements utilizing Lean Six Sigma (LSS) methodologies to drive operational excellence and continuous improvement. In addition, this job manages and oversees development of customer project requirements, business processes and key performance indicators that improve products and services.

What you'll do

Responsible for the professional development of the team members
Responsible for the overall performance of the organization
Establishes a strategic direction for the organization and manage the methods to achieve it
Manages the budget established for the organization
Manages overall collaborative effort with operational leadership and represented work groups to develop and implement sustainable solutions
Leads the overall development and delivery of workshop/classroom training
Leads team responsible for coaching individuals on LSS principles to drive improvement
Manages multiple projects and provides status updates on performance against plan to meet delivery targets
Develops and maintains team group dynamics in support of the corporate culture vision

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in relevant field or equivalent experience/training
5 years engineering and/or technical operations experience
3 years of leadership experience
2 years of change management experience
Experience in delivering business values that resulted in cost reduction or avoidance
Experience in leading cross-functional teams

Preferred Qualifications- Education & Prior Job Experience

Bachelor's Degree or higher in Engineering
Lean Six Sigma (LSS) Black Belt certification
5 years of experience in LSS or continuous improvement within commercial aviation
Thorough understanding of AA Policies and Procedures

Skills, Licenses & Certifications

Demonstrated ability to manage major projects on schedule
Demonstrated skills in employee development
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Statistical analysis and computer background
Excellent analytical, communication, planning, interpersonal and organizational skills
Ability to multi-task
Ability to handle changing priorities

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Account Manager/Sr Account Manager, Global Sales (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Global Sales team
You'll build meaningful relationships with some of American Airlines' largest corporate customers, gaining firsthand insight into their business priorities, challenges, and travel needs
You'll own and manage a portfolio of strategic accounts, developing account plans, identifying growth opportunities, and driving results through strong customer engagement
You'll collaborate with leaders across Commercial and corporate teams to solve complex business challenges and deliver value for both our customers and American Airlines

What you'll do

Partner with corporate accounts to develop outcomes to benefit the customers of American Airlines when they fly
Analyzes customer needs through both online and in-person meetings with corporate partners
Coordinates and implements programs with appropriate field and staff departments
Prepares correspondence, proposals and presentations to support retailing activity
Communicates updates on AA products and services as needed

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent experience/training
3+ years experience working in Sales, Revenue Management, Revenue Analysis or other airline commercial teams

Preferred Qualifications- Education & Prior Job Experience

Airline or business to business sales experience

Skills, Licenses & Certifications

Demonstrated ability to collaborate cross-functionally with internal stakeholders
Ability to operate in a highly competitive, demanding environment
Ability to communicate to high level executives
Strong account strategy development and execution skills required
Understanding of modern retailing approaches and strategies
Understanding of modern airline distribution technology such as NDC, online booking tools, GDSs

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on lifeâs journey? Feel free to be yourself at American

Manager, Minimum Equipment List (MEL) Programs (Fort Worth, TX, US)

Intro

Why you'll love this job

This position is within the Maintenance Operations Control (MOC) department.
The Manager MEL Program reports to the Director MOC and is responsible for administration of the various fleet deferral and tracking programs.

What you'll do

Coordinate with other departments in the development, approval and production of the AA Minimum Equipment List (MEL), Configuration Deviation List (CDL), Non-Essential Equipment and Furnishings (NEF) and Tracking and Control (TAC) programs and content.
Coordinate/prepare final deferral revisions for submittal to FAA.
Maintain revision status of all MEL, CDL, NEF and TAC manuals to meet the needs of AA and ensure regulatory compliance. Coordinate distribution of new manuals with all applicable departments.
Provide leadership and guidance to assigned Deferral Specialists as required, supporting their efforts to ensure achievement of Company objectives in safety, service excellence, operational performance and financial management.
Maintain and administer the AA ACARS Reported Malfunction System (ARMS) and Manufacturer-supported Aircraft Conditioning Monitoring System (ACMS) databases and interfaces.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's Degree in related field or equivalent related experience/training.
5 years experience in commercial airline maintenance operations. This could be Line or Base maintenance and prior Maintenance Control (or combination thereof).

Preferred Qualifications- Education & Prior Job Experience

Experience with AA maintenance procedures and familiar with regulatory requirements

Skills, Licenses & Certifications

Must possess a current FAA Airframe and Power Plant (A&P) certification.
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc. and use of digital technical manuals.
Excellent time management skills.
Must be capable of operating in a fast paced, time constrained environment.
Must have verbal and Interpersonal skills necessary to establish and maintain effective working
relationships with customers and at all levels throughout the organization.
Effective leadership skills and problem-solving techniques.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Airport Customer Operations (Chicago, IL, US)

Intro

Why you'll love this job

This job is a member of the Hubs and Gateways Team, within the Customer Experience Division.
Responsible for the efficient use of resources to ensure operational performance. Ensure enforcement of all company and departmental procedures, including safety and security.
The pay range for this role is $98,000 to $134,000, taking into account the qualifications and experience of the selected candidate.

What you'll do

Develops employees
Implements methods of maximizing revenue and controlling expenses
Oversees day to day customer service operations
Solicits ideas and/or feedback from employees and accepts accountability for follow-through
Communicates procedural changes to Customer Service Managers, supervisors and employees and ensures compliance
Monitors and measures on time performance
Identifies areas/individuals which require improvement; develops and implements methods to increase/improve performance
Develops and enhances the work relationship with vendors, ensuring all parties perform their responsibilities properly
Ensures all internal audit requirements are followed and accountable for compliance
Reviews staffing requirements and schedules for all department employees, ensures adjustments are made as needed
Conducts grievance hearings and servs as a grievance hearing officer as required
Interprets the company's policies in a professional and positive manner to all customers
Assists Directors with Customer Service Manager interviews and selections
Aids/guides the development of Customer Service Managers and supervisory staff
Shift work-including nights, weekends and holidays

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School Degree or GED equivalent
3 years' airline supervisory experience
3 years' airport operations experience

Preferred Qualifications- Education & Prior Job Experience

Proven experience in baggage handling, baggage systems, and MBR improvement
Experience working in/on or with airport ramps

Skills, Licenses & Certifications

Possess a valid US Driver's License
Must be self-motivated and detail oriented, team player
Able to perform in a fast paced environment while maintaining a professional and effective approach to high stress situations
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Specialist-Business Development, AACU Marketing (Washington, DC, US)

Intro

Why you'll love this job

This job is within the American Airlines Credit Union (AACU). The role is responsible for creating AACU growth by driving awareness and promoting participation in Credit Union products and services among our key strategic partners, potential members and existing members.

The pay range for this position is between 42k-58k.

What you'll do

Increase overall awareness of the benefits of Credit Union membership in a manner that results in new member participation and increased existing member participation by promoting all of AACU's products and services
Maintain existing relationships with companies that fall within the field of membership by building a strong rapport with decision makers and maintaining frequent personal contact with established accounts
Consult with prospective companies about their employees' financial goals and needs and identify ways to promote AACU products, loans and services to best meet those needs
Maintain knowledge of products and services offered by AACU in order to answer questions and cross-sell appropriate products to companies, members and potential members
Conduct on-site new employee orientations and membership drives, and present financial seminars and presentations
Participate in credit union, industry and community functions to raise awareness, educate potential members, enhance networking opportunities, and promote the AACU's image
Partner with Business Development Manager, Branch Managers and Marketing for AACU promotions, product development and branch-targeted marketing strategies
Maintain accurate records of business development statistics, contacts and business relations activities and provide comprehensive written reports on a regular basis regarding development efforts
Determine membership eligibility by interpreting the Field of Membership as defined by the federal charter
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED
College degree in Business, Finance, or related area, or equivalent financial services experience
Proven and verifiable record of success in meeting productivity goals

Preferred Qualifications- Education & Prior Job Experience

Two years of sales/marketing/business development experience that includes identifying, researching, establishing and maintaining relationships with clients
Previous banking or Credit Union experience
Experience with SalesForce or Customer Relationship Management programs

Skills, Licenses & Certifications

Above average proficiency in Microsoft Office Suite of programs including Microsoft Outlook, Word, Excel, and PowerPoint
Knowledge of AACU's entire product and service offerings, policies and procedures
Ability to build strong relationships with internal and external clients through the use of consultative sales skills
Ability to maintain a strong member focus and manage high member expectations is essential
Ability to exercise sound judgment in decision making
Skilled in excellent planning and organization skills with the ability to prioritize, manage multiple assignments simultaneously and work well under deadlines
Ability to demonstrate excellent oral and written presentation skills, including the ability to effectively communicate with all levels of management and staff and work closely with multiple departments
Ability to self-manage and work autonomously
Ability to project a positive attitude is paramount
Ability to motivate or influence others is a material part of this position and requires obtaining a significant level of cooperation from both internal and external contacts
Bilingual in Spanish or another language is a plus
Ability to use own transportation within a 50-mile radius of assigned station
Ability to lift up to 40 pounds is required
Ability to travel for business up to 90% of the time
Ability to work evenings, before/after the standard shift, and on weekends
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Specialist-Internal Communications, AACU Employee Communications and Engagement (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is within the American Airlines Credit Union. This role develops and executes strategic internal communications that inform and engage Credit Union team members while fostering connection, understanding and a shared sense of purpose. The role is also responsible for creating clear, compelling storytelling across multiple channels, including the intranet, email, digital signage, presentations and visual communications. In addition, this role partners with leaders and business teams to translate priorities, initiatives and organizational changes into timely, relevant and easy-to-understand communications.

What you'll do

Strategic Communications:

Develop and execute communication strategies, plans and campaigns that support organizational goals and team member engagement, determining the appropriate message, audience, timing, channel and format for key initiatives, announcements and organizational changes
Partner with leaders and subject matter experts to provide communications counsel, shape messaging and develop materials such as talking points, presentations, FAQs, toolkits and announcements that are relevant, accurate and consistent
Translate complex business, operational and technology topics into clear, actionable communications tailored to target audiences

Content Development:

Create, edit and publish content across internal communication channels, including the intranet, email, digital signage, presentations and other digital and visual platforms
Develop compelling stories and messaging that support strategic initiatives, culture, change management, recognition milestones and team member engagement
Maintain editorial calendars and ensure a consistent voice, tone and brand across all communications
Create visually engaging, brand-aligned communication materials that enhance understanding and engagement
Explore and implement new channels, formats and multimedia opportunities to improve reach and effectiveness

Engagement and Collaboration:

Manage communication projects and campaigns that strengthen culture, support organizational priorities and drive awareness
Foster two-way communication by creating opportunities for team member feedback, engagement and collaboration
Monitor communication effectiveness through feedback, metrics and channel performance data, and recommend improvements
Build strong relationships across the organization to support effective communication planning and execution

Event Communication and Facilitation:

Support the promotion, communication and execution of team member events, recognition programs and engagement activities
Provide event communications and coordination support as needed to help deliver a positive team member experience

Plus additional duties as assigned

The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in Communications, Public Relations, or Journalism, or equivalent relevant experience
Experience developing branded graphics and visual communications using Adobe Creative Suite or Canva

Preferred Qualifications- Education & Prior Job Experience

Two or more years of experience in internal communications, corporate communications, public relations or a related field
Strong writing, editing and storytelling skills, with the ability to translate complex information into clear, engaging team member communications
Previous Credit Union or financial services industry experience

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Outstanding written communications skills, both creative and technical
Strong people skills, with the ability to communicate effectively both verbally and in writing with all levels of staff and management
Ability to successfully manage multiple assignments and competing deadlines
Ability to demonstrate solid project management skills
Ability to perform with immaculate attention to detail
Ability to adjust work schedule and work additional hours as needed to support business needs
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst, Revenue Management Operations Research (Fort Worth, TX, US)

Intro

Why you'll love this job

The role is a part of the Revenue Engineering Team within our Revenue Management group. This role is responsible for developing and driving improvements in Revenue Management systems by building automation forecasting and optimization engines that are responsible for increased performance and revenue for all flights in the American Airlines network.

What you'll do

Defines and solves complex problems through quantitative analysis and analytical models, using operations research, statistics, machine learning, and forecasting techniques.
Builds mathematical models, develops applications, and provides support to the business.
Participates in model design, prototype, model development, and model implementation.
Formulates hypotheses and design tests to support business.
Leverages statistics to evaluate tests that will drive positive revenue decisions.
Implement prototype solutions using programming languages such as Python and statistical tools like R, as well as business insights.
Develop a solid understanding of core airline economics and be well positioned for potential advancement.
Works within revenue management and various commercial groups to creatively solve business problems by understanding business processes and airline economics in order to identify and implement solutions that will drive revenue performance.
Deliver professional presentations and communications around complex topics targeted to varied audiences.
Partners with Information Technology to implement prototype solutions and improve systems.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Master’s/PhD degree or Bachelor’s degree in a quantitative discipline (e.g., Computer Science, Data Science, Applied Mathematics, Statistics, Operations Research, Engineering, etc.)
• Experience working with a minimum of one programming language like Python, R, Java, or other relevant programming languages
• Knowledge in at least one of these skilled areas: machine learning, optimization, simulation, statistics

Preferred Qualifications- Education & Prior Job Experience

• Master’s/PhD in Computer Science, Data Science, Applied Mathematics, Statistics, Operations Research, Engineering or related field
• Experience solving large-scale problems and familiarity with the airline industry are a plus

Skills, Licenses & Certifications

• Successful candidates will have a demonstrated aptitude for logical analysis, problem identification, and problem solving as well as excellent interpersonal and communication skills.
• The ability to use computer-based tools and programming languages to implement solutions is required.
• Strong experience with Python, R, writing complex SQL queries, Big Data or experience with other data mining packages is a plus.
• Willingness to show initiative and take ownership of job responsibilities.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Specialist, Inflight Operations Support (Fort Worth, TX, US)

Intro

Why you'll love this job

You will play a key role in supporting flight attendants across the American Airlines system while leading high‑impact initiatives that strengthen operational excellence and cross‑departmental collaboration. In this role, you’ll help enhance the inflight experience, guide the team through a fast‑paced 24/7/365 operation, and maintain a robust internal training program that sets new team members up for success. Every day brings meaningful opportunities to influence operational performance and contribute to the success of the broader Inflight organization.

What you'll do

• Provide daily support to the systemwide flight attendant workforce, ensuring timely resolution of operational needs.

• Lead operational initiatives and projects in partnership with Inflight leadership, the Integrated Operations Center (IOC), and other key stakeholders.

• Guide the team through real-time operational changes, disruptions, and emerging business needs.

• Develop, implement, and continuously improve processes to enhance efficiency, accuracy, and communication within Inflight Operations.

• Coordinate cross‑departmental collaboration to ensure alignment, execution, and support of operational goals.

• Maintain and enhance the internal training program, ensuring comprehensive onboarding and continuous learning for new specialists.

• Serve as a subject matter expert and resource for operational standards, policies, and procedures.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s Degree

• 3 years of experience in inflight operations, aviation, customer service, crew scheduling, or related operational fields.

Preferred Qualifications- Education & Prior Job Experience

• Bachelor’s degree in aviation, business administration, operations management, or a related field.

• Experience supporting flight attendants or working within an airline’s inflight or operations department.

• Prior project management, training, or team‑lead experience.

• Familiarity with airline operational systems, crew management platforms, and real‑time operational recovery processes.

Skills, Licenses & Certifications

• Excellent communication and interpersonal skills.

• Ability to collaborate effectively across departments and operational functions.

• Strong attention to detail and commitment to accuracy.

• Proficiency in Microsoft Office Suite and operational software tools.

• Ability to manage multiple priorities and adapt quickly to changing operational demands.

• Project coordination or project management skills (PMP certification a plus).

• Demonstrated ability to make sound decisions in a fast‑paced, high‑pressure environment.

• Strong analytical, organizational, and problem‑solving skills.

• Ability to work a rotating schedule, including nights, weekends, and holidays, in support of 24/7/365 operations.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Financial Planning (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Financial Planning & Analysis team within the Finance Division
Responsible for driving financial analysis of strategic projects along with evaluating industry trends and competitive results

What you'll do

Identifies opportunities for financial and operational improvement and leads cross-departmental teams to initiate change
Provides industry benchmarking reporting and analysis
Provides ad hoc support to various Commercial and Finance groups, often working as an internal consultant
Maintains a comprehensive database of industry financial results, and deliver competitive insights that assist management in developing or altering strategic and financial objective
Assists in development of executive and Board level presentation materials
Maintains a positive relationship with internal finance, commercial, and operational groups to provide analytical insights and support strategic decisions across business units

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent experience/training
Previous strategic financial analysis experience creating or working on complex models

Preferred Qualifications- Education & Prior Job Experience

Master of Business Administration
Prior experience within airline industry with experience in Commercial, Operations, and/or Finance

Skills, Licenses & Certifications

Ability to work in a team and demonstrate leadership skills
Ability to take initiative and work effectively in a variety of demanding situations
Ability to logically structure analysis of complex issues using an analytical framework, and develop creative solutions to business challenges
Ability to demonstrate analytical skills, with financial modeling and analysis experience
Knowledge of Microsoft Excel and PowerPoint
Knowledge of SQL and Access skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Customer Experience (Columbus, OH, US)

Intro

Why you'll love this job

This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division.
Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience.

What you'll do

Drives operational excellence
Creates an environment that cares for our frontline team members and celebrates the team successes
Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies
Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Promotes an environment of mutual respect and trust between frontline team members
Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Category Manager/Sr Category Manager, Procurement (Professional Services-Benefits) (Fort Worth, TX, US)

Intro

Why you'll love this job

The Professional Services Category is part of American’s Procurement organization and manages end-to-end sourcing for Contact Centers, Consulting Services, Benefits, Contingent Labor, Marketing, Legal, and Financial Services. The Category Manager/Sr Category Manager plays a pivotal role in developing and implementing sourcing strategies, leading contract negotiations, optimizing stakeholder engagement, and driving vendor value creation. The responsibilities range from building relationships with internal partners and vendors, leading sourcing events that deliver measurable savings & improvements, and navigating the complexities of contracting, financial analysis, risk, legal, and regulatory requirements.

Join a growing, high-performing team of Strategic Sourcing Professionals with a passion for continuous improvement

Work alongside highly driven, energetic, and collaborative team members

Develop strategies that achieve cost control, cost reduction, and cost containment targets

Expand your professional skill set by partnering with cross-functional teams on high-impact projects

Engage with senior leadership on key sourcing and transformation projects

Enhance your procurement expertise by utilizing a mix of critical skills - analytics, relationship building, collaboration, and project management

Build a strong professional network by engaging with vendors and internal stakeholders

Never have a boring day at work again!

What you'll do

Lead end-to-end strategic sourcing activities, including category strategy development, RFx execution, supplier evaluation, market research, negotiations, and vendor performance monitoring.
Manage sourcing activity across the benefits vendor ecosystem, including medical carriers, PBMs, TPAs/ASO administrators, stop-loss carriers, brokers/consultants, benefits administration platforms, wellness vendors, voluntary benefits providers, and specialty point solutions.
Run structured RFIs, RFPs, RFQs, renewals, benchmarks, and market checks that support fair supplier comparisons, documented decision-making, competitive leverage, and defensible sourcing outcomes.
Negotiate commercial and contractual terms, including pricing, administrative fees, rebates, guarantees, SLAs, implementation obligations, audit rights, data-access rights, market-check language, termination terms, confidentiality, and renewal protections.
Analyze supplier proposals, claims/utilization trends, renewal projections, administrative fees, PEPM/PMPM structures, PBM economics, rebate arrangements, stop-loss terms, service levels, and total cost of ownership to support data-driven levers for negotiation.
Deliver hard savings, cost avoidance, value protection, and working-capital improvements through competitive sourcing, contract optimization, vendor consolidation, fee transparency, market checks, rebate and performance guarantee improvements, and process optimization.
Partner with Legal, Finance, consultants, IT/security, and business stakeholders to align sourcing strategies, contract terms, implementation plans, financial impacts, and risk considerations.
Support compliance-aware vendor management by recognizing when ERISA fiduciary concepts, DOL service-provider oversight, broker/consultant compensation disclosures, voluntary benefit safe harbor requirements, RxDC, gag clause attestation, Transparency in Coverage, HIPAA, ACA, COBRA, or plan-document considerations require review.
Create and manage vendor governance tools, including scorecards, performance guarantee trackers, SLA dashboards, QBR/BR materials, corrective action plans, escalation paths, renewal dashboards, and contract compliance reviews.
Monitor vendor performance against contractual, operational, financial, service, implementation, reporting, member-experience, and compliance expectations, and drive timely issue resolution when performance gaps arise.
Maintain organized, audit-ready documentation, including sourcing strategies, RFx materials, evaluation records, negotiation summaries, business cases, financial improvement reports, contract documents, and vendor governance records.
Demonstrate strong project management, executive communication, stakeholder influence, analytical storytelling, negotiation, and problem-solving skills, with the ability to manage high-visibility and regulatory-complex projects in a dynamic environment.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in relevant field
3+ years related work experience
Demonstrable skills for category management, commercial negotiations, securing hard savings and cost avoidance, and executing complex deals in a regulated environment.
Experience working in preconstruction, construction, or major capital projects

Preferred Qualifications- Education & Prior Job Experience

Master's Degree in Procurement, Supply Chain, Business Administration, Business Management, Finance, Accounting, or other related field
Knowledge of Source to Pay systems
Strong project management skills
Process Mapping abilities
Supplier Risk Analysis
Supplier Relationship Management
Experience working for a General Contractor (GC) or Engineer Procure Construct (EPC) company

Skills, Licenses & Certifications

Skilled in Microsoft Office (e.g. Word, Excel, PowerPoint)
A potential team leader with strong communication skills
Understanding of supply chain concepts, with work experience applying those concepts
Negotiating and influencing skills
Self-directed and resourceful with the ability to handle multiple, simultaneous tasks with exhibited follow through and initiative
Business understanding, particularly in project management, early supplier involvement, total cost management and financial analysis
Understanding and use of technical tools for analysis, problem solving, forecasting and quality improvement
Previous experience with Source to Pay systems
Proficient in Excel
High ethical standard

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Accountant, Corporate Accounting (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Accounting Team within the Finance Division.
Overview of accounting functions: Fixed Assets, Aircraft, Inventory, Fuel, Debt, Frequent Flyer Accounting, Stock Compensation and Administration, Investments and Cash, Benefits, Intangible Assets, Hyperion Administration, Foreign Exchange, Intercompany, G/L maintenance, Financial Statement Consolidation, SEC and other external reporting.
Responsible for performing the day-to-day functions for the corporate accounting and/or financial reporting processes of the Company. Additionally, this role is responsible for preparing and analyzing certain account reconciliations in connection with the Company's monthly close process and completing other various projects as determined on an ad hoc basis. This position works closely with the corporate divisions to ensure accounting issues are appropriately identified, analyzed, documented in technical position memos and reported in external reports and internal presentations.

What you'll do

Through research and follow up, ensures that reconciling items and discrepancies in accounting data are resolved in a timely manner
Prepares, peer-review, and provides documents (e.g. reconciliations, supporting schedules, and process maps) by requested deadlines to the Company's external auditors and the SOX group to ensure timely completion of quarterly reviews, the annual financial statement audit and SOX compliance test work
Reviews process maps and performs internal controls to ensure SOX compliance
Participates in the design, development, testing, implementation and documentation of accounting systems and related interfaces. Recommends and implements system modifications to improve internal control, increase efficiency or reduce costs. Identifies, documents, and escalates system issues to the IT department
Assists with researching, documenting and implementing conclusions regarding technical accounting treatment for non-routine transactions and new accounting pronouncements for areas of responsibility
Assists in providing guidance on accounting issues to business groups of the Company
Assists in providing new team members with appropriate training on business processes and system applications for assigned areas of responsibility
Evaluates the effectiveness and efficiency of business processes, procedures and accounting assumptions on an ongoing basis. Recommends and assists in process improvements to improve the control environment and increase the utilization of resources (people, technology, funds)
Develops and maintains documentation for business and system processes for assigned responsibilities
Represents the department in meetings and through written and verbal communication with internal and external customers
Performs a variety of other functions/ad-hoc projects as assigned to aid in the department's/company's achievement of goals and business objectives

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's Degree in Accounting or equivalent education/experience
1-2 years of combined public accounting experience or experience in large public company corporate accounting department

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Accounting or Finance, MBA, or related disciplines or equivalent experience
Certified Public Accountant
Knowledge of SAP general ledger and Hyperion Financial Management reporting tool

Skills, Licenses & Certifications

Demonstrates excellent verbal and written communication skills Proficient with Microsoft Office software including Outlook, Word and Excel
Excellent knowledge of technical accounting matters, US GAAP, SEC regulations
Possess fundamental accounting, internal controls and SOX knowledge required
Self-motivated, detail-oriented with strong organizational and time management skills
Flexible/adaptable to constant change and scheduling needs to meet deadlines
Demonstrated ability to work in a team environment
Demonstrated ability to work on projects and prioritize and execute concurrent assignments
Ability to meet deadlines without supervision

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Agent Full Time (Charlotte, NC, US)

Intro

Why you'll love this job

The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $20.23 per hour.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.
Issue, reissue and refund passenger tickets
Book, ticket and confirm flight reservations
Rebook passengers on oversold flights and during irregular operations
Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades
Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh
Perform passenger boarding, including ticket lift and/or boarding pass lift/verification
Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria
Operate jetways/bridges for purposes of boarding and deplaning passengers
Make boarding and departure gate announcements
Deliver domestic/international flight documents
Perform passenger service flight close-out procedures
Accept, check and tag passengers’ baggage at resolution centers, full-service ticket counters, and first class ticket counters
Maintain timeline of flight boarding process
Perform customer service on the job training
Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations
Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters
Queue lines at ticket counter kiosks and ticket counters
Clear/verify international documents at kiosk in the ticket counter area and activation stations
Accept and activate passengers’ self-tagged bags at activation stations
Assist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors
Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts
Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements.
Respond and assist during security and/or emergency situations
Provide connecting passengers with gate information
Provide quality customer service in a professional manner and in accordance with American’s guidelines.
Adhere to company policies, procedures, and performance standards.
Complete job-relevant trainings
Adhere to government regulations (e.g. DOT, FAA, TSA)
Use multiple internal resources/systems including during customer interactions
Wear uniforms as required by company policy

* Reasonable accommodations may be made for qualifying individuals with disabilities.

Depending on your airport size, you may also do the following:

Perform Passenger Operation Control functions including air to ground communication as well as Tower functions Assist international passengers through customs/immigration, including baggage recheck Deliver boarding passes, international flight documents and customs/immigration forms

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED or international equivalent
Bilingual language skills required in some locations
Applicable valid driver’s license as required by local authorities
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Specialist, Inflight Innovation and Insights (Fort Worth, TX, US)

Intro

Why you'll love this job

This role ensures that our Inflight technology systems are up to date and that our teams are knowledgeable when updates occur
This individual will assist with supporting these initiatives and training the field team and stakeholders when updates occur
This role is a part of the Inflight, Innovation and Delivery team within the Customer Experience-Flight group1-2 sentences about the role

What you'll do

Drive engagement, education, and procedures of various technology programs and initiatives
Ensure documents and forms are updated or managed, related to Inflight Technology systems
Supports tasks and delivery of items submitted through tech requests, system access adjustments, or other forms related to the Innovation and Delivery team
Serves as go-to person for content updates
Serves as a subject matter expert for workflows and support for power platforms
Track monthly metrics used to brief leaders and make data-driven decisions

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree or equivalent experience/training
3+ years of relevant experience

Skills, Licenses & Certifications

Exceptional consensus building, leadership, and communication skills
Comfortable working independently in a high volume, operationally driven environment
Proficient in Microsoft Office to include Word, Excel, Outlook, PowerPoint, etc
Excellent interpersonal skills, including written and spoken presentation
Understanding and knowledge of mobile solutions
Effective organizational, project planning, and management skills
Ability to work independently and as a member of a team with sound judgment
Ability to be customer service-oriented and develop positive working relationships with external service providers as well as internal constituents
Ability to work collaboratively with others to bring forward new ideas which increase efficiency, ensure adequate device inventory levels and policy compliance
Ability to handle multiple assignments, complete projects on time and perform under pressure and respond to changing priorities

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Crew Manager, Inflight Performance (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is part of the Inflight Performance team within the Customer Experience-Flight (NFLT) group. The Crew Manager, Inflight Performance supervises and coordinates flight attendants' performance, investigates potential concerns, ensures consistency in policy interpretation, and helps flight attendants understand and navigate performance policies and rules of conduct.

What you'll do

Manage the day-to-day performance reports for an assigned group of flight attendants.
Leads all performance conversations and updates/documents flight attendants’ record in the Attendance and Performance System (APS).
Ensures flight attendants understand and comply with Inflight policies, procedures, and regulations
Provides coaching and counseling to flight attendants to address performance concerns.
Implements appropriate action for violations, up to and including dismissal.
Supports Inflight initiatives related to flight attendant performance.
Participates in task forces to problem solve and plan the future direction of the Performance team.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s Degree or equivalent experience
3+ years of related experience
Ability to work shift work, including weekends and holidays
Must be able to work on-site at assigned base/location

Preferred Qualifications- Education & Prior Job Experience

Current or Previous Inflight Crew Manager
Flight Attendant experience
Knowledge and experience with American-specific systems including SABRE/DECS-FOS, Absence Tracker, Attendance &
Performance/Flight Caps, Tableau
Experience working with represented labor groups

Skills, Licenses & Certifications

Knowledge of Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
Excellent interpersonal, planning, and organizational skills
Ability to work and make decisions independently

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Financial Planning & Analysis (Fort Worth, TX, US)

Intro

Why you'll love this job

The role is part of the Labor Analysis team within the Financial Planning & Analysis organization.
You’ll bring your enthusiasm and care for AA teammembers while ensuring proper financial forecasts for labor expense.

What you'll do

Drive economic analysis and develop models to support better decisions across the business
Identify opportunities for financial and operational improvement and lead cross-departmental teams to initiate change
Complete assorted industry competitive assessment projects, including financial and operational performance benchmarking of other airlines
Develop and maintain detailed economic labor models, track and interpret financial and operational metrics related to American and other peer airline labor groups
Work closely with multiple departments throughout the company including Labor Relations, Crew Resources, Benefits and HR and Legal
Write Board of Directors packages justifying new labor agreements
Provide strategic and economic direction to Senior Management pertaining to labor contract negotiations, employee compensation and benefits, industry labor cost and policy comparisons and other internal consulting projects related to American’s 95,000+ employees

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent experience/training
Relevant experience in finance, network planning or revenue management
Strong teamwork and leadership skills with the ability to take initiative and work effectively in a variety of demanding situations
Excellent interpersonal, oral, and written communication skills, including the ability to negotiate and communicate proficiently with all levels of management

Preferred Qualifications- Education & Prior Job Experience

Master of Business Administration

Skills, Licenses & Certifications

Ability to work in a team and demonstrate leadership skills
Ability to take initiative and work effectively in a variety of demanding situations
Ability to logically structure analysis of complex issues using an analytical framework, and develop creative solutions to business challenges
Ability to demonstrate analytical skills, with financial modeling and analysis experience
Knowledge of Microsoft Excel and PowerPoint
Knowledge of SQL and Access skills are a plus

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Aircraft Base Maintenance - Component Repair Shop (Tulsa, OK, US)

Intro

Why you'll love this job

This job is a member of the Base Maintenance Team within the Integrated Operations Division.
Responsible for leading a team of supervisors, crew chiefs, aircraft maintenance technicians, and administrative team members as a key member of the dynamic and fast-paced American Airlines Maintenance organization.
This job ensures safety, quality, production, and budgetary commitments are met.

What you'll do

Manages the daily Production requirements through subordinates
Provides short and long term strategic direction for department
Ensures team members are following procedures in order to ensure maximum efficiency, compliance and safety
Leads staff to ensure team members skills are utilized to the highest degree possible; leads coordination with Maintenance Training to ensure on-going enhancement of staff and skill set
Conducts regular meetings with Business Reviews and Boardwalks to ensure best possible communication, identification, and resolution of action items
Monitors the coordination of maintenance manpower requirements overtime and consistency with program scheduling and priorities
Maintains effective communication between Maintenance, Engineering, Facilities Maintenance and other Supply Chain groups
Ensures development, review and validation of maintenance requirements to ensure appropriate training for maintenance as well as leadership development
Ensures all mandatory requirements are scheduled/completed to maximize the efficiency and effectiveness of the applicable aircraft, component, or engine flow plan as well as the safe operation of the fleet
Ensures team members know, understand and are engaged in achieving critical Metrics and key performance indicators
Develops LEAN Improvement Strategy
Manages hangar-wide flow of maintenance aircraft such as scheduled maintenance, mods and drop-ins by shift
Executes manpower deployment and shift production requirements

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Business, Aeronautics or related field or equivalent experience/training
4 years experience leading other supervisory management personnel
Experience in positions requiring budget understanding, resource forecasting and management and workload planning in maintenance environments
3 years Aircraft Maintenance Operations or compliance equivalent experience

Preferred Qualifications- Education & Prior Job Experience

5 years leadership experience
Lean, Continuous Improvement or Six Sigma experience

Skills, Licenses & Certifications

A&P License
Knowledge of audit requirements
Knowledge of labor reporting and crew utilization
Strong interpersonal and PC skills
Knowledge of the GPM and SPPM
Ability to concurrently manage multiple areas of responsibility.
Excellent analytical, organization and planning skills
Must pass a background reference check and criminal fingerprint check
Ability to work effectively with all levels of team members
Some travel may be required

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Coordinator Full Time (St. Paul, MN, US)

Intro

Why you'll love this job

The Customer Service Coordinator interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $23.23 per hour.

What you'll do

Promotes and sells air travel to the traveling public or freight forwarders
Provides assistance with passenger check-in and cargo acceptance
Interprets government rules and requirements for domestic and international travel or cargo shipments
Meets and dispatches aircraft within established times
Provides assistance to distressed passengers and customers
Protects company property and revenue
Provides for safe travel
Possesses the physical ability and dexterity to use motor skills to perform various job-related tasks
Uses organizational skills to perform multiple tasks within a limited time period
Is self-motivated and requires minimal supervision
Responds and assists during security and emergency situations
Follows internal/external policies and procedures
May be required to drive and operate air stairs up to various types of aircraft in order to enplane and deplane passengers
Responsible for the overall performance within work area and may be required to lead and direct the work of other employees
May be required to perform Passenger Operation Control functions including air to ground communication as well as Tower functions

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED
Read, write, fluently speak and understand the English language
Bilingual language skills required in some locations
Applicable valid driver’s license as required by local authorities
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Ability to work irregular and/or extended hours, including weekends and holidays
Must report to work on a regular and timely basis

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Coordinator Part Time (St. Paul, MN, US)

Intro

Why you'll love this job

The Customer Service Coordinator interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $23.23 per hour.

What you'll do

Promotes and sells air travel to the traveling public or freight forwarders
Provides assistance with passenger check-in and cargo acceptance
Interprets government rules and requirements for domestic and international travel or cargo shipments
Meets and dispatches aircraft within established times
Provides assistance to distressed passengers and customers
Protects company property and revenue
Provides for safe travel
Possesses the physical ability and dexterity to use motor skills to perform various job-related tasks
Uses organizational skills to perform multiple tasks within a limited time period
Is self-motivated and requires minimal supervision
Responds and assists during security and emergency situations
Follows internal/external policies and procedures
May be required to drive and operate air stairs up to various types of aircraft in order to enplane and deplane passengers
Responsible for the overall performance within work area and may be required to lead and direct the work of other employees
May be required to perform Passenger Operation Control functions including air to ground communication as well as Tower functions

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED
Read, write, fluently speak and understand the English language
Bilingual language skills required in some locations
Applicable valid driver’s license as required by local authorities
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Ability to work irregular and/or extended hours, including weekends and holidays
Must report to work on a regular and timely basis

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Ramp Service Agent Full Time (Boston, MA, US)

Intro

Why you'll love this job

Fleet Service Clerks perform the handling of items on and off aircraft, carts, containers, and trucks; transporting items between terminals and aircraft; receiving, delivering, weighing and documenting of cargo in a cargo specific facility (warehouse) or a loading dock area.
The terms and conditions of this position are covered by the Transport Workers Union (TWU) or the International Association of Machinists and Aerospace Workers (IAM) Collective Bargaining Agreement. Starting pay is $20.63 per hour.

What you'll do

Move baggage and cargo of various weights to and from aircraft
Drive and operate belt loaders
Service aircraft at gates with ground power and air conditioning
Tow and pushback aircraft from gates
Service aircraft lavatories and water ports
Clean interior of aircraft when needed
Position beverage and luggage carts around the ramp area
Works outdoors in various weather conditions
Work shifts that include irregular and/or extended hours, weekends and holidays.

Click here to see what it takes to be part of the Fleet team, and click here to see what a day in the life of a Fleet Service Agent looks like!

What you'll do (cont.)

General

Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Perform all functions in accordance with safety procedures and policies
Wear uniforms as required by company policy
Wear all personal protective equipment (PPE) in accordance with rules and regulations
Work outdoors with exposure to extreme weather/elements, engine noise, and noxious fumes

Depending on your airport size, you may also do the following:

De-ice aircraft by directing a chemical/water stream at aircraft surfaces
Perform catering service

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

High school diploma or GED or international equivalent
Must be 18 years of age or older
Lift, load, unload, and transport bags and cargo to/from aircraft's, bag carts, and conveyor belts
Must have knowledge of and ability to use basic computer skills
People-oriented and highly motivated, with a positive and cooperative attitude
Good communication skills
Applicable valid driver’s license as required by local authorities
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Ability to obtain jet bridge certification
Must have the ability to pass the US Postal Service background check

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Staff Assistant I, Airport Station (Baltimore, MD, US)

Intro

The pay range for this role is $35,000- to $50,000, taking into account the qualifications and experience of the selected candidate.

Why you'll love this job

This job is a member of the Airport Stations Team within the Customer Experience Division.
Responsible for performing a wide variety of office duties including: coordinating meeting arrangements, typing, filing, ensuring telephone coverage, greeting and directing customers, handling mail, ordering and distributing office supplies, reconciling P-card spending, tracking anniversaries/birthdays, and arranging travel and hotel accommodations.

What you'll do

Provides assistance with preparation of management presentations and special projects as required
Administers, reviews, and monitors all local invoices through InvoiceWorks and disseminate as necessary
Troubleshoots and escalates office technology issues, including telephone and copier machines
Tracks and ensures employees complete onboarding duties, including appropriate system access, assignment of lockers, mailboxes, uniforms, badges, fingerprinting, training, etc.Assists in station event planning, coordination, and execution (i.e. Do Crew, luncheons, holiday meals, recognition events)
Handles payroll processing in Workbrain for management and support staff
Processes bereavement letters and coordinates local communications and response
Manages employee parking, including permitting and assignments, as required
Assists with timekeeping functions, data entry, data verification, reconciliations and filing
Maintains employee files, as necessary
Maintains Station meeting plans, including monthly emergency response
Accesses and manages various periodic reports, including performance, audit, expense, employee engagement and recognition, etc.
Updates required manualsFiles and maintains all security related items
Acts as backup for various payroll functions
Manages records for OSHA, safety, etc. (301's, weekly and annual)Assists with budget preparation and reconciliation, including monthly closeout of landing fees
Supports auditing activities as required
Tracks and verifies incentive funds earned
Liaises with CRE/Facilities and vendors to track local projects, as needed
Leads/directs work with other support staff, as needed
Performs other duties as required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED
Previous office/clerical experience

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Knowledge of policies, procedures, and corporate structure
Ability to prioritize work, be detail oriented and meet deadlines
Ability to perform in a fast paced environment and handle multiple tasks simultaneously
Ability to be self-motivated with strong organizational skills
Ability to grasp concepts and functionality of specific software and programs
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

General Manager, Guadalajara GDL (Guadalajara, JAL, MX)

Intro

Why you'll love this job

A General Manager plans, directs and coordinates, through subordinate personnel, activities of the airport facility to obtain optimum use of equipment, facilities and personnel.

What you'll do

Develops and directs implementation of marketing programs designed to generate maximum revenues.
Develops and directs service programs to insure optimum product development in Cargo and ATO. Implements procedures to insure safe and on-time movement of aircraft through the stations.
Consults with airport management to discuss and plan such matters as design and development of local airport facilities.
Confers and cooperates with upper management in formulating administrative and operational policies and procedures.
Analyzes records of daily operations to maintain knowledge of facility activities. Reviews and analyzes expenditure, financial and operations reports to determine requirements for increasing profits.
Prepares recommendations on findings for upper management evaluation. Recommends capital expenditures for acquisition of new equipment which would increase efficiency and services.
Approves requisitions for equipment, materials and supplies within limits of facility budget.
Enforces compliance of personnel with administrative policies, procedures, safety rules and governmental regulations.
Coordinates activities with community, regulatory agencies, other stations and headquarters staff.
Directs investigations into causes of internal and external complaints relating to the facility.
May negotiate contracts with equipment and material suppliers.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Previous experience in sales and operational phases of airline.
Extensive knowledge of industry including key personnel.
Proven leadership and analytical skills.
Excellent oral and written communication skills.
Must be able to read, write and fluently speak and understand the English language.
Develops and directs implementation of marketing programs designed to generate maximum revenues.
Proven leadership and analytical skills.
Excellent oral and written communication skills.
Must be able to read, write and fluently speak and understand the English language.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health benefits to help you stay well.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Facilities Maintenance Operations (Miami, FL, US)

Intro

Why you'll love this job

This job is a member of the Facilities Maintenance Operations Team within the Integrated Operations Division.
Responsible for Plant Maintenance operations in American Airlines' largest HUB where maintenance work is conducted in-house or contracted to a vendor. Directly oversee facilities maintenance operations and direct organized labor. Direct and manage the contract vendors with Tech Ops maintenance management team to ensure facilities-related work is maintained per company standards and the Facilities Maintenance Manual.

What you'll do

Assists Management in evaluating Plant Maintenance employees and vendors for qualifications, experience levels, facilities, parts support and overall ability to comply with Facility maintenance department programs and procedures
Makes technical recommendations regarding facilities/ (GSE) department, review contracts and vendor quotes for accuracy and correct job scope
Initiates and manages repair work orders for time and material vendors as per the outlined procedures
Reviews vendor invoices for correct labor and material charges
Informs Station Management of Facilities abuse related damage and accident repair cost
Assists local station management, personnel and vendors with part procurement and technical expertise to expedite repairs
Works with station personnel and vendors for product improvement and equipment upgrades. Provide vendors with direction to enhance the operation and improve cost efficiencies
Performs Facilities, station, and vendor audits to ensure compliance with all Facilities Maintenance policies, procedures and standards
Completes other duties as assigned by management
Some travel may be required
Must pass a background reference check and criminal fingerprint check
Must pass a background for SIDA badge, if applicable

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
1 year leadership experience supervising production operation in an area related to heavy/shop maintenance
Knowledge of HVAC and industrial mechanical systems

Preferred Qualifications- Education & Prior Job Experience

Strong working knowledge of the General Procedure Manual and Safety Policy Procedure Manual
Knowledge of airport facilities maintenance and general repairs
Experience supervising / leading represented workgroups
Knowledge of Airport Baggage Sortation system
Knowledge of labor reporting and crew utilization
Strong interpersonal and PC skills

Skills, Licenses & Certifications

Electrical or HVAC certification
Ability to manage multiple areas of responsibility
Excellent analytical, organization and planning skills
Ability to assign work to designated workers
Knowledge of Microsoft Office
Understanding of airline/technical operations
Ability to multi-task
Ability to change direction when needed

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Customer Operations- CLT (Charlotte, NC, US)

Intro

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Airports Team within the Customer Experience Division

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Manage escalated service issues and be visible to your team members when problems arise
Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.
Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision-making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Valid driver's license
Ability to qualify for (SIDA) badge
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Workforce Management (Philadelphia, PA, US)

Intro

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Domestic Airports Team within the Customer Experience Division

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Ability to solve complex staffing issues with minimal oversight
Strong communicator with all levels of the operation
Can manage multiple software programs at the same time to quickly analyze the operation and determine best course of action throughout the day
Coordinate assignments for frontline team members to dynamically work flights at gates
Utilizes GS Realtime and other programs (i.e. Prime, GETNG, SABRE) to identify and grant day of overtime, provide staffing inputs and tour reports
Being proactive and efficient with time management
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED Equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Applicable valid driver’s license as required by local authorities

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Plant/Ground Service Equipment Base Maintenance (Charlotte, NC, US)

Intro

Why you'll love this job

This job is a member of the Plant/Ground Service Equipment Base Maintenance Team within the Integrated Operations Division.
Responisible for leading a team of crew chiefs and mechanics responsible for daily GSE Maintenance Operations in their stations.
This job will also interact with identified union leaders to resolve work group matters.

What you'll do

Supervises and leads the Plant/Ground Support Equipment maintenance workload, resources and activities for GSE workgroups at all GSE shop locations in the station
Administers and coordinates the activities of assigned work group(s) in support of policies, goals and objectives established by the GSE station, Manager, Senior Manager, Director or Managing Director
Ensures continuing safety, compliance, dependability and reliability
Ensures harmonious working relationship with union workforce and understanding / application of union contractual language
Prioritizes and administers inspections and maintenance programs, recommending any revisions needed to provide mechanical performance and reliability of ground equipment
Understands and applies all standards, policies and procedures for Company ground equipment
Ensures technical documents are complied with on Company ground equipment
Performs any additional duties and responsibilities as assigned in order to achieve department and Company objectives

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
Automotive, GSE or Heavy equipment operations experience in production along with parts procurement as a supervisor or lead mechanic
1 year experience supervising and/or directing workgroups preferably in a union environment

Preferred Qualifications- Education & Prior Job Experience

Ground support equipment (GSE) mechanical experience

Skills, Licenses & Certifications

Ability to train, guide, and motivate employees
Knowledge of all aspects of ground support equipment (GSE) Maintenance operation
Abiltiy to handle multiple projects concurrently
Knowledge of PCs and proficiency of software applications including Word, Excel and Outlook
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA) if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Customer Experience Administration - DFW (DFW Airport, TX, US)

Intro

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Airports Team within the Customer Experience Division

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Analyze station specific data on a regular basis to improve scheduling, training and overall station performance
Conduct lost time conversations
Understand corporate initiatives and how they apply to the local station (e.g. One team, One Turn metrics)
Ability to learn and apply union contract rules/regs in interactions with frontline team members and local union leaders
Produce local reporting based on station leadership needs

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision-making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Customer Experience - ABQ (Albuquerque, NM, US)

Intro

Why you'll love this job

This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division.
Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience.

What you'll do

Drives operational excellence
Creates an environment that cares for our frontline team members and celebrates the team successes
Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies
Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Promotes an environment of mutual respect and trust between frontline team members
Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Ramp Service Agent Part Time (Seattle, WA, US)

Intro

Why you'll love this job

Fleet Service Clerks perform the handling of items on and off aircraft, carts, containers, and trucks; transporting items between terminals and aircraft; receiving, delivering, weighing and documenting of cargo in a cargo specific facility (warehouse) or a loading dock area.
The terms and conditions of this position are covered by the Transport Workers Union (TWU) Collective Bargaining Agreement. Starting pay is $20.63 per hour.

What you'll do

Move baggage and cargo of various weights to and from aircraft
Drive and operate belt loaders
Service aircraft at gates with ground power and air conditioning
Tow and pushback aircraft from gates
Service aircraft lavatories and water ports
Clean interior of aircraft when needed
Position beverage and luggage carts around the ramp area
Works outdoors in various weather conditions
Work shifts that include irregular and/or extended hours, weekends and holidays.

Click here to see what it takes to be part of the Fleet team, and click here to see what a day in the life of a Fleet Service Agent looks like!

What you'll do (cont.)

General

Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Perform all functions in accordance with safety procedures and policies
Wear uniforms as required by company policy
Wear all personal protective equipment (PPE) in accordance with rules and regulations
Work outdoors with exposure to extreme weather/elements, engine noise, and noxious fumes

Depending on your airport size, you may also do the following:

De-ice aircraft by directing a chemical/water stream at aircraft surfaces
Perform catering service

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

High school diploma or GED or international equivalent
Must be 18 years of age or older
Lift, load, unload, and transport bags and cargo to/from aircraft's, bag carts, and conveyor belts
Must have knowledge of and ability to use basic computer skills
People-oriented and highly motivated, with a positive and cooperative attitude
Good communication skills
Applicable valid driver’s license as required by local authorities
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Ability to obtain jet bridge certification
Must have the ability to pass the US Postal Service background check

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Ramp Service Agent Part Time (Nashville, TN, US)

Intro

Why you'll love this job

Fleet Service Clerks perform the handling of items on and off aircraft, carts, containers, and trucks; transporting items between terminals and aircraft; receiving, delivering, weighing and documenting of cargo in a cargo specific facility (warehouse) or a loading dock area.
The terms and conditions of this position are covered by the Transport Workers Union (TWU) Collective Bargaining Agreement. Starting pay is $20.63 per hour.

What you'll do

Move baggage and cargo of various weights to and from aircraft
Drive and operate belt loaders
Service aircraft at gates with ground power and air conditioning
Tow and pushback aircraft from gates
Service aircraft lavatories and water ports
Clean interior of aircraft when needed
Position beverage and luggage carts around the ramp area
Works outdoors in various weather conditions
Work shifts that include irregular and/or extended hours, weekends and holidays.

Click here to see what it takes to be part of the Fleet team, and click here to see what a day in the life of a Fleet Service Agent looks like!

What you'll do (cont.)

General

Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Perform all functions in accordance with safety procedures and policies
Wear uniforms as required by company policy
Wear all personal protective equipment (PPE) in accordance with rules and regulations
Work outdoors with exposure to extreme weather/elements, engine noise, and noxious fumes

Depending on your airport size, you may also do the following:

De-ice aircraft by directing a chemical/water stream at aircraft surfaces
Perform catering service

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

High school diploma or GED or international equivalent
Must be 18 years of age or older
Lift, load, unload, and transport bags and cargo to/from aircraft's, bag carts, and conveyor belts
Must have knowledge of and ability to use basic computer skills
People-oriented and highly motivated, with a positive and cooperative attitude
Good communication skills
Applicable valid driver’s license as required by local authorities
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Ability to obtain jet bridge certification
Must have the ability to pass the US Postal Service background check

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Ramp Service Agent Part Time (Detroit, MI, US)

Intro

Why you'll love this job

Fleet Service Clerks perform the handling of items on and off aircraft, carts, containers, and trucks; transporting items between terminals and aircraft; receiving, delivering, weighing and documenting of cargo in a cargo specific facility (warehouse) or a loading dock area.
The terms and conditions of this position are covered by the Transport Workers Union (TWU) Collective Bargaining Agreement. Starting pay is $20.63 per hour.

What you'll do

Move baggage and cargo of various weights to and from aircraft
Drive and operate belt loaders
Service aircraft at gates with ground power and air conditioning
Tow and pushback aircraft from gates
Service aircraft lavatories and water ports
Clean interior of aircraft when needed
Position beverage and luggage carts around the ramp area
Works outdoors in various weather conditions
Work shifts that include irregular and/or extended hours, weekends and holidays.

Click here to see what it takes to be part of the Fleet team, and click here to see what a day in the life of a Fleet Service Agent looks like!

What you'll do (cont.)

General

Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Perform all functions in accordance with safety procedures and policies
Wear uniforms as required by company policy
Wear all personal protective equipment (PPE) in accordance with rules and regulations
Work outdoors with exposure to extreme weather/elements, engine noise, and noxious fumes

Depending on your airport size, you may also do the following:

De-ice aircraft by directing a chemical/water stream at aircraft surfaces
Perform catering service

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

High school diploma or GED or international equivalent
Must be 18 years of age or older
Lift, load, unload, and transport bags and cargo to/from aircraft's, bag carts, and conveyor belts
Must have knowledge of and ability to use basic computer skills
People-oriented and highly motivated, with a positive and cooperative attitude
Good communication skills
Applicable valid driver’s license as required by local authorities
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Ability to obtain jet bridge certification
Must have the ability to pass the US Postal Service background check

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

MD, Base Maintenance (Tulsa, OK, US)

Intro

Why you'll love this job

Leading Base Maintenance in Tulsa is one of the most critical operational leadership roles within American Airlines. The Managing Director of Tulsa Base Maintenance is responsible for overseeing the airline's flagship heavy maintenance operation, the world's largest commercial aircraft maintenance base, which serves as the backbone of American's Technical Operations organization. Every decision made at the Tulsa base directly impacts aircraft availability, operational reliability, safety performance, and ultimately the customer experience across the airline's global network.

The operation extends far beyond traditional aircraft maintenance. Tulsa is home to American Airlines Engine Repair & Overhaul (AAERO), where highly specialized teams completely disassemble, inspect, repair, and rebuild aircraft engines. The engine shop represents one of the airline's most strategic capabilities, significantly increasing overhaul capacity while reducing aircraft downtime and strengthening operational resilience. Continued investments in advanced equipment and modernization have positioned the engine operation as an industry-leading center of excellence that supports the reliability of American's fleet.

Over the past several years, American Airlines has demonstrated its long-term commitment to Tulsa through unprecedented capital investment. The airline has invested hundreds of millions of dollars to modernize the campus, including new widebody maintenance hangars, expanded support facilities, upgraded infrastructure, enhanced technology, and significant investments in the engine overhaul operation. These improvements have expanded maintenance capacity, created hundreds of high-skilled technical jobs, and reinforced Tulsa's role as the centerpiece of American's in-house maintenance strategy.

What you'll do

This list is intended to reflect the current job but there may be additional essential functions that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Meets performance/dependability targets (delays, cancellations, Out of Service aircraft) while overseeing workload assignments and providing feedback on the maintenance program
Sets and administers company, local, state and Federal safety and regulatory compliance requirements while providing resources necessary for a safe and professional work environment
Identifies and analyzes industry best practices to enhance American Airlines Base Maintenance operations
Provides guidance on key decisions, such as staffing and process changes, conflict resolution, base maintenance planning and vision, and decisions at Technical Operations level
Develops mid- and long-term strategic plan in accordance with the Base Maintenance plan
Develops and controls budget as well as a one- to five-year capital investment plan
Meets performance goals in the areas of budgets, dependability targets, safety standards and management leadership and development
Generates marketing leads to identify and create potential contract opportunities
Facilitates and maintains strong relationships with Union representatives at the local and national levels
Engages with managers, local union leadership, airport authorities, and other departments to ensure alignment and coordination
Responsible for the administration and interpretation of the collective bargaining agreement for represented workgroups and all company policies for both represented and non-represented team members, providing coaching and counseling as appropriate

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Undergraduate degree in Aviation, Business, Engineering or related technical field or equivalent experience/training
10 years of experience in leadership roles, overseeing large workgroups
Comprehensive knowledge of aircraft maintenance and programs
In-depth knowledge of the airline industry and technical operations, American Airlines (AA) business strategy, company policies and procedures, budget processes, FARs, and collective bargaining agreements

Preferred Qualifications- Education & Prior Job Experience

Leadership experience in aviation or maintenance related organizations preferred
Valid FAA A&P License preferred

Skills, Licenses & Certifications

Demonstrates the highest standards of ethics and integrity
Ability to productively and proactively adjust to dynamic situations
Ability to think strategically, negotiate skillfully, digest complex details, and use sound judgment and initiative in making decisions
Ability to be an action-oriented and results-driven leader, with a natural aptitude for engaging team members across multiple workgroups
Ability to influence through outstanding interpersonal skills, collaboration, and negotiation skills
Exceptional leadership and strategic decision-making skills and proven ability to lead in a cross-functional organization
Demonstrated strong teamwork skills with an ability to establish and maintain trust and confidence with internal and external stakeholders
Ability to build and facilitate relationships at all levels of the organization, both internally and externally
Excellent communication and presentation skills, with ability to handle complex topics comfortably and to interact effectively with all levels, both verbally and in writing
Excellent project planning and organizational skills, with ability to effectively and simultaneously manage multiple large projects within tight deadlines while maintaining attention to detail
Proven ability to deal with unique operational problems for which there are no established guidelines for resolution
Commitment to coaching, mentoring, and serving as a role model for all team members
Ability to work a varied schedule, including different shifts and weekends
Ability to travel, as needed

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Part Time- Loan Officer, AACU Branch Operations (Fort Worth, TX, US)

Intro

Why you'll love this job

This is a part-time role within the American Airlines Credit Union out of Hurst branch location. The role is responsible for building member-relationships for the long term by matching member-needs to American Airlines Credit Union products, services and lending solutions.

This role requires 20 hours weekly and the schedule is every Thursday & Friday, every other Wednesday and a monthly Saturday rotation.

What you'll do

Process new loan applications, which includes interviewing the member, analyzing credit reports and documentation and offering the best product to meet member needs
Exercise lending authority to correctly handle all loan requests, including but not limited to consumer loans
Creates and promotes positive name recognition for the Credit Union
Support or speak publicly at special Credit Union events
Work with branch/department managers and staff to identify and leverage cross-selling opportunities
Research member inquiries and provide solutions as required in a timely manner
Maintain awareness of all branch functions and duties to ensure proper support and coverage is provided at all times
Implement and enforce internal control and security measures in accordance with Credit Union policies and government regulations
Foster a culture that promotes teamwork, service excellence and relationship building
Handle responsibilities of a Member Services Representative as needed
Perform Notary Services as required
Provide coverage for management vacations
May work a rotating Saturday schedule depending on job location
Perform other duties as assigned
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalent
Comfortable with a 20 hour, part-time position
Must be able to work in-person at assigned branch location
Must have strong working background in a financial institution and relevant consumer loan processing or underwriting experience within the last twelve months
Job level to be determined by the candidate's skills, qualifications and experience

Preferred Qualifications- Education & Prior Job Experience

Bachelor's Degree in Business, Finance, related area, or equivalent financial services experience, or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions
Lending and sales-culture environment experience

Skills, Licenses & Certifications

Skilled in Microsoft Office software (i.e., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Ability to exercise excellent member service skills
Ability to perform in a sales-culture environment with a desire to cross sell Credit Union products and services
Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
Ability to interact professionally with all employees and members
Ability to speak, read, and write in English is required; Spanish is a plus
Ability to work independently and with minimal supervision
Ability to perform basic math calculations and analyze data
Ability to self-motivate with strong organization skills and capacity for attention to detail
Ability to effectively prioritize work and meet deadlines
Ability to sit and/or stand for extended periods of time
Abiliyt to work varying schedules, including evenings and weekends
Ability to travel overnight
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Assistance Representative Full Time (Jacksonville, FL, US)

Intro

Why you'll love this job

The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner: Starting pay is $16.58 per hour.

What you'll do

These are the essential functions of the job

Greeting customers when they enter the airport or arrive in the ticket area
Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)
Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces)
Troubleshooting kiosk technology issues to identify the source of issues or errors
Communicating with IT about kiosk technology issues that require additional servicing
Verifying that customers’ carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity)
Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk)
Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight)
Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time)
Accepting and activating customers’ self-tagged baggage at the activation station
Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location)
Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies)
Refer customers to customer service agents when appropriate
Performing clearance and verification of documents at kiosks
Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area
Assisting unaccompanied minors with boarding, deplaning, or other transportation
Providing customers with gate information and directions
Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports)
Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement
Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Wear uniforms as required by company policy
Provide quality customer service in a professional manner in accordance with American’s guidelines
Use multiple internal resources/systems, including during customer interactions

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED or international equivalent
Must be 18 years of age or older
Read, write, fluently speak and understand the English language.
Bilingual language skills may be required in some locations
Applicable valid driver’s license as required by local authorities
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Crew Hotel and Limo Operations (Fort Worth, TX, US)

Intro

Why you'll love this job

The Supervisor, Crew Hotel and Limo Operations, plays a key role on the Crew Scheduling team within the Integrated Operations Center (IOC). You will ensure seamless crew scheduling and hotel/limo arrangements in a fast-paced, 24/7 operational environment. You will also lead and develop a team of 15 team members, collaborating with various department and external partners to drive business results and continuously improves processes.

What you'll do

•   Lead and oversee the daily operations of Crew Hotel and Limo team members, ensuring efficient coordination and on-time, accurate hotel and limo reservations for crew members
•   Provides frontline team support through a variety of mechanisms in order for them to deliver superior customer service
•   Provide strategic support to the Crew Scheduling Department, including managing hotel/limo logistics, charter operations, and executing high-priority special projects
•   Analyze financial and usage data for hotel services, identifying cost-saving opportunities and implementing process improvements to enhance operational efficiency
•   Conduct in-depth research and assess hotels for off-schedule operations, ensuring compliance with company policies while optimizing service quality and cost-effectiveness
•   Implement and enforce operational procedures and best practices to ensure consistency and high standards in service delivery
•   Collaborate cross-functionally with departments such as Hotel Contracts, Flight, Flight Service, IOC, suppliers, vendors, IT, and third-party partners to ensure seamless operational flow
•   Conduct regular audits of operations processes, identifying areas for improvement and leading initiatives to streamline workflows and enhance overall productivity
•   Evaluate, coach, and empower team members, fostering a culture of growth and development to maximize performance and drive collective success

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

•   Bachelor's degree in a related field.
•   3+ years of experience in a supervisory or leadership role.
•   Ability to work in a 24/7 operational environment

Preferred Qualifications- Education & Prior Job Experience

•   5+ years of experience in a supervisory or leadership role in a hotel/limo or travel-related industry
•   Experience with American Airlines operations and policies or other airline operations
•   Experience with hotel/limo operations, crew scheduling, or travel management
•   Experience with high-volume call center environment
•   Knowledge of Federal and State laws and regulations related to travel and hospitality

Skills, Licenses & Certifications

•   Strong leadership and management skills
•   Excellent communication, problem-solving, and analytical skills
•   Ability to work effectively in a team environment
•   Proficiency in Microsoft Office, including Excel, Word, and PowerPoint
•   Familiarity with hotel/limo management software and systems
•   Ability to maintain confidentiality and handle sensitive information

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more