Jobs at American Airlines

Analyst/Sr Analyst, Source to Pay (Dallas, TX, US)

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

We are seeking a Source-to-Pay (S2P) Transformation Specialist to join our Procurement Excellence Team. This role plays a critical part in our ongoing procurement transformation journey—focused on standardizing processes, implementing best-in-class practices, and maximizing the business value of our Source-to-Pay systems and tools. The ideal candidate brings a strong process mindset, deep understanding of S2P workflows, and the ability to influence cross-functional stakeholders across Procurement, Finance, and Business Units.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Lead and support S2P process standardization across sourcing, contracting, purchasing, invoicing, and payment to drive consistency and efficiency.
Champion procurement best practices, including competitive sourcing, supplier performance management, and spend compliance.
Support the rollout and adoption of S2P technologies (e.g., Coupa, Ariba, Ivalua) by ensuring configuration aligns with process design and business needs.
Act as a liaison between Procurement and Business Units, advising on optimal use of systems, policies, and processes to unlock value.
Identify and drive continuous improvement initiatives within the S2P lifecycle, including automation, simplification, and digitization efforts.
Define, monitor, and report on key performance indicators (KPIs) related to S2P performance, adoption, and compliance.
Collaborate with IT, Finance, and Change Management teams to support successful deployment and training on procurement systems and processes.
Enable and enforce policy compliance through governance frameworks and intake-to-pay controls.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

2+ years of experience in Procurement, S2P systems, or process transformation roles.
Strong understanding of end-to-end S2P processes, tools, and performance levers.
Experience with Coupa, SAP Ariba, or similar platforms is strongly preferred.
Demonstrated ability to drive cross-functional initiatives and influence stakeholders.
Data-driven mindset with experience in process improvement methodologies (Lean, Six Sigma, etc.).

Preferred Qualifications- Education & Prior Job Experience

Strategic thinker with the ability to balance process design and practical implementation.
Strong communicator, capable of translating technical system capabilities into business outcomes.
Passionate about digital procurement, process innovation, and operational excellence.

Skills, Licenses & Certifications

•   Demonstrated ability to drive change and influence cross-functional teams
•   Proficiency in creating sourcing templates and a strong focus on automation and digitization
•   Ability to demonstrate an aptitude for problem solving and strong quantitative and analytical skills
•   Ability to manage multiple and diverse projects with changing priorities
•   Skilled in creating dashboards and establishing CPO KPls
•   Knowledge of Power BI, Tableau, Cognos and analytics tools
•   Passion for sustainability and sustainable sourcing practices
•   Proficient in Microsoft Office (Excel, PowerPoint, Word)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:
•   Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
•   Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
•   Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
•   401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
•   Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Manager, Inflight Communications (Dallas, TX, US)

Intro

Why you'll love this job

The Manager, Inflight Communications is part of the Global Engagement team. This role helps shape the company’s actions, along with its engagement with internal and external stakeholders, to help build and protect the American Airlines brand and reputation. This manager executes and delivers timely, clear and strategic communications initiatives for the teams and leaders that support American’s flight attendants.

What you'll do

Execute and drive various strategic communications efforts that inform, educate, engage and align more than 28,000 flight attendants and the leaders who support them.
Translate complex operational and corporate initiatives into clear, actionable messaging that resonates with frontline team members and enhances understanding of business decisions — this includes creating detailed communications and project plans; drafting executive communications, media pitches and process-change materials; and finding and telling stories that elevate the role and contributions of Inflight within American’s broader narrative, both internally and externally.
Lead a team of individual contributors who support Inflight across internal and external channels.
Build and maintain strong relationships with Inflight and Global Engagement teams, acting as a trusted advisor on communications needs, timelines, execution and delivery.
Design and implement business education campaigns that help team members and the public better understand the airline’s operational priorities and decisions.
Develop and execute communications strategies in a fast-paced environment with tight deadlines and assume media “on call” duties a few times a year.

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

Bachelor's or master's degree in communications or equivalent experience/training
5 years of communications experience within a large organization or relevant experience
Prior experience interacting with executives and labor unions

Preferred Qualifications – Education & Prior Job Experience

Experience communicating to frontline employee groups in a large organization
Previous airline experience
Excellent organizational skills
Experience leading teams and providing counsel to senior leaders as well as expertise in working with the media

Skills, Licenses, and Certifications

Relentlessly hardworking, with a passion for thriving in a 24/7 environment
Excels at juggling multiple projects at one time
Writes like a pro
Thinks critically and exhibits a “no surprises” and “no stone left unturned” mentality
Collaborates effectively with other managers and department leadership
Strong analytical skills, quantitative ability, solution and detail-oriented
High level of professionalism and discretion in handling confidential information
Strong team player with ability to work successfully at all levels of the organization

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Manager, Labor Relations (Dallas, TX, US)

Intro

Why you'll love this job

This job is a valued member of the Labor Relations Department, supporting the Labor Relations Flight Teams within the Corporate Affairs Division.
American prides itself on hiring the best Pilots in the industry and you’ll use your skills and experience to play an active role in supporting this group that connects people, families and businesses around the globe.
You’ll be exposed to leaders and teams from dozens of backgrounds and cultures, and you'll pave your own path to success while being responsible for maintaining working relationships with operational areas and union partners.
Utilizing your skills and expertise, you’ll find endless opportunities to anticipate needs, develop a plan, and work collaboratively with our business and union partners to support and maintain strong labor relations.

What you'll do

Provide prompt, effective, and informed support on Pilot labor-related issues to management within multiple corporate departments.
Negotiate, implement, interpret, and administer the Pilot Collective Bargaining Agreement.
Manage disputes and work collaboratively with union representatives to arrive at appropriate resolutions.
Provide support for grievance handling up to and including participation in System Board arbitrations.
Develop and maintain strong relationships with Union counterparts.
Research and resolve escalated issues arising from contract interpretation and operational areas requiring coordination with other departments.
Provide input to strategic decisions that affect all functional areas of responsibility and overall labor strategy.
Evaluate and track labor processes and assess for continuous improvement opportunities.
Guidance and coordination of related management activities in support of American Airline’s purpose “To care for people on life’s journey.”
Travel as needed to build and maintain relationships with the operational teams and to investigate and adjudicate grievances and/or disciplinary matters.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in Labor Relations, Employee Relations, Industrial Relations, Political Science, Human Resources Management, or related field or equivalent experience/training.
5 years’ experience in Labor Relations, operational management of unionized employees, or HR.
2 years in a supervisory/management position.
Experience or formal training in early dispute resolution strategy.

Preferred Qualifications- Education & Prior Job Experience

Previous contract administration and negotiation experience.
Advanced degree in Labor Relations, Employee Relations, Industrial Relations, Internal Relations, Political Science, Human Resources Management, or related field.

Skills, Licenses & Certifications

Excellent interpersonal skills with demonstrated ability to effectively interact with employees at all levels.
Ability to quickly respond to change and communicate new directions to client groups.
Independent thinking, strategic analysis, ownership of responsibilities, and ability to anticipate next steps.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Analyst/Sr Analyst, Labor Relations (Dallas, TX, US)

Intro

Why you'll love this job

This job is a valued member of the Labor Relations team within the Legal department
Every day, you’ll have the opportunity to face new challenges and new problems to solve in an evolving industry
You’ll have a direct impact on enabling change in the enterprise by defining needs and recommending solutions that deliver value to stakeholders
Initiatives may be strategic, tactical, or operational - tapping into a wide variety of your skill sets

What you'll do

Support the Labor Relations organization in various ways including reporting, automation, project management, and tracking – specifically in the areas of bargaining and grievance management – while gaining the skills experience to become a Labor Relations Manager
Gain and in-depth understanding of the represented workgroup contracts and their impact on the operational groups at American Airlines
Assist the team by gathering information during negotiations, mediations and arbitrations, and supporting business objectives
Partner with multiple stakeholders at the company to ensure contract compliance and company strategies

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in a related field
2-3 years of experience in operational strategy or analytical roles
Proficiency in Microsoft Products (Excel, PowerPoint, SharePoint, etc.)

Preferred Qualifications- Education & Prior Job Experience

Experience working across multiple work groups and various levels of management, with an emphasis on analytical and strong research skills
Data visualization and automation (Tableau, PowerBI, Power Automate, etc.)
Prior experience in Labor Relations, with understanding of the Railway Labor Act

Skills, Licenses & Certifications

Strong written and verbal communication skills
Willingness to learn and adapt to changing direction
Strong organizational skills and ability to work independently with minimal supervision
Collaboration with team on project work
Ability to gather data and share in a way that tells a story
Adept at researching and problem solving

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Division Finance (Dallas, TX, US)

Intro

This is a critical finance leadership role responsible for the financial management of one of the airline's most complex and valuable assets: our multi-billion-dollar aircraft engine portfolio. You will be the financial cornerstone for the Technical Operations division, providing the analytical rigor required to forecast, budget, and control costs associated with engine maintenance, repairs, and long-term asset strategy. The ideal candidate will combine deep accounting and finance expertise with a solid understanding of aircraft engine operations to drive financial performance and support key strategic decisions.

Why you'll love this job

This role is a key member of the Finance team, acting as the primary financial partner for the Engine & Technical Operations division.
You will directly influence the financial strategy for our global engine fleet, ensuring the reliability and cost-effectiveness of our operations.
You will have high visibility, presenting analysis and recommendations to senior leadership in both Finance and Operations.

What you'll do

Develop and manage the multi-year operating budgets and long-range financial forecasts for all outsourced aircraft engine maintenance programs.
Lead in-depth financial analysis for major outsourced engine maintenance events, including heavy shop visits, on-wing repairs, and life-limited part (LLP) replacements.
Create and maintain sophisticated financial models to evaluate the total cost of ownership for engine assets, including analyses of repair vs. replace scenarios and lease return conditions.
Provide financial oversight and analysis for our "Power-by-the-Hour" (PBTH) and other engine service agreements with major OEMs.
Perform detailed variance analysis of actual maintenance costs against budget and forecast, identifying key drivers and presenting actionable insights to operational leaders.
Collaborate closely with leaders in Technical Operations, Engineering, Supply Chain, and Fleet Planning to translate operational metrics (flight hours, cycles, performance degradation) into financial impacts.
Prepare and present compelling business cases for capital expenditure projects and cost-saving initiatives related to engine assets.
Conduct ad-hoc financial analysis and serve as an internal consultant to the Technical Operations team on all financial matters.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Finance, Accounting, or a related field.
Minimum of 5 years of progressive experience in a corporate finance or accounting role with a focus on complex assets, manufacturing, or operations.
Demonstrated experience in complex financial modeling, variance analysis, and multi-year forecasting.

Preferred Qualifications- Education & Prior Job Experience

MBA with a concentration in Finance or a CPA designation.
Experience in the aviation or aerospace industry, specifically with MRO (Maintenance, Repair, and Overhaul) finance.
Direct financial experience with aircraft engines, including maintenance cost modeling, PBTH agreements, and engine asset valuation.
A strong understanding of engine life-limited parts (LLPs), maintenance planning cycles, and the operational drivers of engine costs.
Experience in a leadership or management role, guiding the work of other analysts.
Proficiency with large-scale ERP systems (e.g., SAP) and data visualization tools (e.g., Tableau, Power BI).

Skills, Licenses & Certifications

Proven ability to translate complex operational concepts and data into clear financial models and strategic recommendations.
Exceptional analytical and problem-solving skills with a logical, data-driven approach to complex issues.
Proactive, self-starter mentality with demonstrated leadership capabilities.
Advanced proficiency in Microsoft Excel and PowerPoint is essential.
Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders across various departments.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Supervisor, Aircraft Line Maintenance Hub (Los Angeles, CA, US)

Intro

Why you'll love this job

This job is a member of the Line Maintenance Team within the Integrated Operations Division.
Responsible for overseeing aircraft maintenance technicians in the repair and return to service of American Airlines’ aircraft. Supervisors are front line leaders of people in the safe, compliant and timely return to service our aircraft. They do this by effectively managing the workload, resources, and work relationships of both internal customers & support groups and external regulatory authorities & vendors.
Salary Range: $120,000-$145,000

What you'll do

Guides and directs terminal and/or hangar aircraft maintenance through crew chiefs and leads
Oversees the implementation of the organization's plans, processes, policies, and procedures
Ensures crews are efficiently utilized to accomplish the operation’s workload
Meets company objectives in accordance with company policies and procedures
Responsible for timely and comprehensive communication flow to the workforce
Maintains effective work relationships with airport management, FAA, TSA, other government agencies, suppliers, and similar groups
Collaborates with other supervisors to accomplish directives and objectives
Identifies and takings steps to correct unsatisfactory results
Identifies training and development needs of AMTs within span of control
Provides effective feedback for crew chief and lead coaching/development
Effectively works with union leadership and workforce

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
3 to 4 years of aircraft maintenance experience
FAA Airframe & Powerplant Certificate
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

Associates or Bachelor’s degree in business or technical field or equivalent work experience
2 years of a successful track record of management in maintenance and/or production environments
3 years hands-on experience in the repair or manufacture of large transport category aircraft

Skills, Licenses & Certifications

Knowledge of functional area
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to supervise management, non-management and contract labor work groups
Ability to concurrently handle multiple responsibilities
Strong interpersonal and PC skills
Ability to concurrently supervise multiple areas of responsibility

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Sr Manager, Aircraft Base Maintenance (Dallas, TX, US)

Intro

Why you'll love this job

This job is a member of the Base Maintenance Team within the Integrated Operations Division.
Responsible for oversight of 3rd party heavy maintenance providers and leading the activites of the on-site team of AA employees in such a manner as to assure continuing safety, compliance, dependability, reliability and financial performance, with fair and harmonious relationships with the vendor management team and their employees, internal customers, FAA, and all non-AA business contacts.

What you'll do

Oversees the daily Production requirements of AA projects at vendor facilities
Coaches and develops their team by providing feedback on performance and accountability
Builds, maintains, and strengthens relationships with their vendor and across all groups inside Technical Operations while looking for ways to remove barriers
Ensures the maintenance provider and AA on-site team members (Tech Reps, QC Reps, Materials Reps, and Engineers) are following procedures in order to ensure schedules are being met with strict adherence to the highest standards of quality, safety and compliance
Responsible for control of budgets and cost standards
Ensures that AA team members skills are utilized to the highest degree possible; leads coordination with Maintenance Training to ensure on-going enhancement of staff and skill set
Provides Supervisors regular feedback on their performance and develops the management team to create a strong leadership pipeline
Conducts regular meetings with Business Reviews to ensure best possible communication, identification, and resolution of action items
Monitors the application of the maintenance provider’s manpower requirements to ensure consistency with program scheduling and priorities
Monitor work flow progress and coordinate with HMP to make sure that appropriate resources are being used to keep aircraft on track for timely redelivery
Ensures team members know, understand and are engaged with monitoring and reporting critical Metrics and key performance indicators
Monitor, coordinate and approve package add-ons to make sure that the HMP can maintain schedule
Reviews heavy check invoices and disputes inaccurate charges prior to approval

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Business, Aeronautics or related field or equivalent experience/training
3 years experience leading other supervisory management personnel
Experience in positions requiring budget understanding, resource forecasting and management and workload planning in maintenance environments
5 years Aircraft Maintenance Operations or compliance equivalent experience
Experience managing, supervising and/or leading workgroups

Preferred Qualifications- Education & Prior Job Experience

3 years leadership experience
Lean, Continuous Improvement or Six Sigma experience

Skills, Licenses & Certifications

A&P License
Excellent understanding of airline/technical operations
Knowledge of auditrequirements
Knowledge of labor reporting and crew utilization
Strong interpersonal and PC skills
Ability to concurrently manage multiple areas of responsibility
Excellent analytical, organization and planning skills
Must pass a background reference check and criminal fingerprint check
Strong process analysis/development skills
Knowledge of the GPM and SPPM
Some travel may be required

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Specialist/Sr Specialist, Creative and Design (Dallas, TX, US)

Intro

Why you'll love this job

In this role you will play a key role in supporting the Brand, Creative and Advertising team by designing multiple projects across various channels. You will collaborate with the team to deliver high-quality creative work that aligns with American Airlines' brand identity, ensuring consistency and innovation across all marketing and communications initiatives. This role requires a strong understanding of design principles and a passion for crafting visual solutions that resonate while adhering to best practices and leaning into innovation and trends.

What you'll do

•   Design for multiple channels: Create engaging visuals for various marketing and communication channels, including digital, organic and paid media, print, and more. Ensuring each piece aligns with brand standards, business goals and campaign objectives.
•   Creative collaboration: Collaborate with the Team Lead and cross-functional teams in brainstorming sessions to contribute fresh ideas, execute design concepts, and refine them through feedback and revisions, ensuring continuous improvement from initial ideas to final execution.
•   Brand consistency: Ensure all designs adhere to American Airlines' brand guidelines and maintain consistency in visual identity across multiple projects.
•   Support multiple projects: Manage multiple design requests simultaneously, working within timelines and budgets while delivering high-quality results that meet campaign goals and KPIs.
•   Attention to detail: Create engaging designs that showcase a solid grasp of design fundamentals, typography, color theory, and layout principles.
•   Maintain documentation: Help maintain the internal design library and project files, ensuring all creative work is properly organized and easily accessible.
•   Stay current with trends: Lead the charge on the latest design and advertising trends, tools, and technologies. Help push the limits of creativity with innovative, groundbreaking ideas that redefine the standard and drive success.
•   Assist in Presentations: Support in the preparation of design presentations, helping to communicate design concepts effectively to internal stakeholders.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in Graphic Design, Visual Arts, or related field, or equivalent experience/training
Mid-level art director or graphic designer with 3-6 years of experience in graphic design and art direction, preferably in an agency or internal creative team setting
Proficient in Adobe Creative Suite (Photoshop, Illustrator, InDesign, etc.) Knowledge of Premier Pro, After Effects and Canva is a plus
Strong portfolio showcasing a variety of design styles and mediums, with an emphasis on advertising and marketing materials
Ability to manage time and tasks effectively, ensuring all deadlines are met without sacrificing quality
Clear and concise written and verbal communication, with the ability to present design ideas and collaborate with team members and stakeholders
A keen eye for detail and accuracy in design, with a commitment to producing high-quality work
Collaborative mindset with the ability to give and receive constructive feedback, while contributing to a positive team environment

Preferred Qualifications- Education & Prior Job Experience

• Experience in digital design and working across both print and digital mediums
• Familiarity with advertising best practices, especially in the travel and hospitality industry

Skills, Licenses & Certifications

•   Bring fresh ideas to the table while maintaining brand integrity and consistency
•   Thrive in a fast-paced environment, managing multiple projects and shifting priorities
•   Approach design challenges with a solutions-oriented mindset and creative thinking
•   Always consider the customer’s perspective in design decisions to ensure the visual work resonates with the target audience

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Part Time Extended Representative, Premium Guest Services - United Kingdom LHR (London, GB)

Intro

Why you'll love this job

The job is a member of the London Heathrow Airport team within the International & Cargo Division. The position is responsible to provide superior customer service and problem resolution for our premium customers/travelers in all areas covered by the Premium Services department, such as the Premium check-in.

What you'll do

Provide superior customer service to our premium class passengers and corporate accounts travelers to ensure return business for American Airlines
Identify and take care of our Concierge Key passengers, American Airlines air pass travelers and our most loyal AAdvantage frequent flyers - such as Executive Platinum, Platinum and AAdvantage Gold members
Carry out inter-terminal passenger transfers
Respond positively and act quickly to resolve problems such as over sales and misconnecting first and business class passengers
Liaise regularly with our Sales offices to coordinate upgrade requests
Work in all areas of Premium Customer Services including Premium class check-in, Flagship check-in and Concierge Key
Recognize potential new business involving corporate, government and entertainment industries
Promote American Airlines services and products to club/lounge members and their guests, including one day passes for Admirals Club and Arrivals Lounges
Facilitate flight, car and hotel reservation requests
Reissue boarding-passes and provide flight and fares information
Achieve Admirals Club membership sales goals
Assist American Airlines senior management as requested
Provide assistance with operational functions in all areas of Premium Services and work closely with Customer Services, Sales and Marketing

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Prior customer service experience is essential
Possess excellent interpersonal skills
Be sales and solution orientated
Ability to resolve conflicts within time constraints
Strong organizational and judgment skills required
Ability to handle stress effectively
Enjoy face to face contact with our customers and be representative of the company at all times
Excellent grooming and smart appearance
Be adaptable to change
Be prepared to cover off schedule operations
Enjoy promoting a product/service
Physical mobility, this position can involve a lot of walking
A willingness to work in a shift environment (including weekends, bank and public holidays)
Ability to communicate effectively in both spoken and written English

Preferred Qualifications- Education & Prior Job Experience

Prior airport experience would be an advantage
Strong working knowledge of Sabre

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Analyst/Sr Analyst, Financial Planning & Analysis (Dallas, TX, US)

Intro

Why you'll love this job

The role is part of the Labor Analysis team within the Financial Planning & Analysis organization.
You’ll bring your enthusiasm and care for AA team members while helping shape the long-term financial strategy for frontline labor expense.

What you'll do

Drive economic analysis and develop models to support better decisions across the business
Identify opportunities for financial and operational improvement and lead cross-departmental teams to initiate change
Complete assorted industry competitive assessment projects, including financial and operational performance benchmarking of other airlines
Develop and maintain detailed economic labor models, track and interpret financial and operational metrics related to American and other peer airline labor groups
Work closely with multiple departments throughout the company including Labor Relations, Crew Resources, Benefits and HR and Legal
Write Board of Directors packages justifying new labor agreements
Provide strategic and economic direction to Senior Management pertaining to labor contract negotiations, employee compensation and benefits, industry labor cost and policy comparisons and other internal consulting projects related to American’s 95,000+ employees

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent experience/training
Relevant experience in finance, strategy, or analytical roles
Strong teamwork and leadership skills with the ability to take initiative and work effectively in a variety of demanding situations
Excellent interpersonal, oral, and written communication skills, including the ability to negotiate and communicate proficiently with all levels of management

Preferred Qualifications- Education & Prior Job Experience

Master of Business Administration

Skills, Licenses & Certifications

Ability to work in a team and demonstrate leadership skills
Ability to take initiative and work effectively in a variety of demanding situations
Ability to logically structure analysis of complex issues using an analytical framework, and develop creative solutions to business challenges
Ability to demonstrate analytical skills, with financial modeling and analysis experience
Knowledge of Microsoft Excel and PowerPoint
Knowledge of SQL and Access skills are a plus

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Business Administration Apprentice, Staff Assistant - United Kingdom LHR (London, GB)

Intro

Why you'll love this job

You will be responsible for providing administrative support and work as part of a small, dynamic team providing general station and team support. You will be expected to exhibit a flexible working style at all times. On a day-to day basis, you will report to and take instruction from the Lead Staff Assistant and Airport Business Planning Manager.

What you'll do

Provide a consistently high quality of administrative support
Perform a range of administrative duties and be prepared to support the management and frontline team members on a day-to-day basis
Engage with team members on matters relating to general employee issues
Assist with orientation for new hires into the company, including Heathrow Airport references
Communicate any organizational changes with various work groups
Maintain an accurate employee car park log
Greet external and internal visitors
Make hotel/transportation arrangements for visiting AA personnel
Create letters and emails in response to customer and employee questions
Process invoices from business partners for payment
Maintain an accurate personal filing system
Order supplies as needed by administrative & operational teams
Responsible for receiving and distributing internal and external mail
Take and publish minutes from meetings
Adhere to and promote safe working practices at all times
Assist with any employee engagement events
Carry out any other reasonable duties consistent with this posting
Have a good telephone manner

Apprenticeship
The apprentice program has been developed in partnership with lnspiro Learning and the program will consist of developing skills and knowledge on the job. As an apprentice you will also attend off the job training with lnspiro Learning. The training delivered will consist of a blended approach, E-learning and workshops. You will receive on the job mentoring and coaching from either American Airlines directly or from your lnspiro Learning assessor.
The apprenticeship will consist of the following elements:

NVQ - assessed on the job by the assessor.
Technical Certificate - training will be delivered through on and off the job, e-learning to provide the underpinning knowledge to support the NVQ and programme designed.
Functional Skills - This requires apprentices to obtain a minimum skills level in Mathematics, English and ICT through guidance and examination. Some apprentices with GCSE's A-C in these subjects may be exempt.
ERR Booklet - Employer Rights and Responsibilities booklet which apprentices are required to complete.
Enhancements - these elements have been determined by American Airlines and lnspiro Learning as part of the programme design and consists of additional units, short courses, e-learning.

All you'll need for success

Skills required:

Excellent interpersonal skills
Be reliable and punctual
Show respect and understanding for different cultures and backgrounds
Have a clear desire to work within the airline industry
Excellent punctuality
Demonstrate pride and knowledge of the American Airlines brand and understanding of the business strategy.
Able to build relationships easily and effectively
Is an effective communicator
Proactively seek solutions

Qualifications required

5 GCSE's grade 9-4 (A*-C) or equivalent including Maths and English

Things to consider:

A fixed term, 15-month contract
Based at London Heathrow
Satisfactory results of security checks, including but not limited to Basic Criminal
Record Check, Accreditation Check & TSA Watch List (United States Transportation Security Administration Watch List)
References covering the last five (5) year period
Ability to qualify for Heathrow Airport airside access
Successful completion of systems training

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Team Lead, Absence and Return Center (Dallas, TX, US)

Intro

Why you'll love this job

Responsible for day to day leadership of case managers in their span of care within the Absence and Return Center (ARC). This position leads and supervises a team of highly skilled leave of absence case managers who process requests for approximately 130,000 team members across the airline. This position trains, coaches, and develops this elite team to achieve all performance goals including quality, accuracy, productivity, resolves customer concerns at the first point of contact and handle escalations from the field and leadership. This position is responsible for performance management, team scheduling and staffing of the Absence and Return Center team.

What you'll do

Leads, inspires, coaches and develops team in a high energy positive manner
Gives direction to team members concerning handling of case issues and personally resolves service issues as needed
Provides Day to day supervision of case managers and support ARC team members
Performance management including regular evaluations and annual performance reviews
Provides constructive feedback, guidance, counseling and coaching when needed
Ability to resolve personnel and administrative issues
Ensures customer service, team and individual targets are met
Establishes and maintains a positive, respectful and authentic work environment
Participates in recruitment, selection, and orientation of new employees
Supports American’s Absence Management goals and initiatives
Demonstrates and conveys a favorable image of Absence Management by exhibiting professionalism and diplomacy
Flexible schedule to ensure effective management coverage when needed
Supports Leadership of both Delivery and Strategy teams with escalations, projects and ad hoc requests
Prepare presentations using appropriate technology. charts, graphs, pivot tables and PowerPoint
Prepare ARC weekly and Monthly performance report for senior leadership

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree or equivalent work-related experience
3 years of professional work experience

Preferred Qualifications- Education & Prior Job Experience

3 years case management experience
1 year leadership experience preferred
Prior experience in occupational medicine, either as a nurse or case management preferred

Skills, Licenses & Certifications

Demonstrated functional knowledge of Microsoft Office products such as Word, Excel, PowerPoint, etc

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Analyst, Workforce Administration (Dallas, TX, US)

Intro

Why you'll love this job

You will be part of a strong team that truly drives change for the airline.
You will work cross-functionally with all groups within Technical Operations, including Line Maintenance, Base Maintenance, Stores, Facilities, Ground Support Equipment, Workforce Administration, and the Workbrain Center.
Very dynamic role that will drive you to explore the Workforce Admin world in search of continuous improvement and lead the way to a world-class customer experience. You will work closely with business partners to ensure American is always one step ahead of a quickly evolving industry.

What you'll do

Conducts statistical and trend analyses to forecast WFA key metrics to accurately develop staffing models that ensure all stations can support the fluctuating demand of work.
Partnering closely with Finance, Technical Operations, and Regional Workforce Administration on budget, forecast processes, and strategic initiatives to support future vision of the department.
Performs data-driven analyses to assess the impact of efficiency improvements and strategic initiatives.
Evaluates existing business processes and analyzes/recommends solutions to increase work efficiency, operational performance and customer experience through technology, business process improvements and staffing adjustments.
Builds relationships with business owners at all levels within Technical Operations and develops action plans to overcome business challenges.
Creates presentations and frequently interacts with and presents to senior and executive leadership.
Works on other special projects as assigned, which include cross-utilization within the department or with other departments.
Utilize statistical analysis, predictive modeling or other analytical methods to analyze data and develop practical solutions to business problems, while maintaining clear communication across teams, and ensuring cross-functional actions are completed
Perform validation of models to ensure adequacy, define data requirements, and gather and validate information, applying judgement and statistical tests
Ensure that the entire Workforce Administration organization has the appropriate level of tool knowledge and that we are prepared for the future.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in relevant field or equivalent experience/training
Minimum 3 years of related work experience, or Master’s degree in a related field
Intermediate to advanced skills in Excel, Power BI, Tableau, and Microsoft Office

Preferred Qualifications- Education & Prior Job Experience

Master's degree
Advanced knowledge of data analysis tools including Excel, Power BI, Tableau, SQL, and SAS
Knowledge of American's financial budget and forecast process a plus, but not necessary

Skills, Licenses & Certifications

Strategic mindset with a demonstrated aptitude for understanding the business, working with data, and solving problems creatively
Eager to solve complex problems and puzzles in a constrained and dynamic environment
Ability to leverage understanding of the airline business and goals to draw insights, drive results, and create innovative solutions
Ability to perform in cross-functional groups with minimal supervision to drive outcomes which benefit the entire airline
Highly conceptual thinker that excels at thinking outside-the-box
Ability to function in a high volume, multi-project, and sometimes ambiguous environment
Ability to identify opportunities for improvement as well as proven success driving change through strategic initiatives.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Supervisor, Candidate Travel Experience (Dallas, TX, US)

Intro

Why you'll love this job

The Supervisor, Travel Services is part of the Benefits and Retirement team within the People Division. This role manages all aspects of flight booking and ticketing for candidates and new hires during the recruitment and pre-employment phases, ensuring a smooth and reliable travel experience. Serving as the primary point of contact for travel-related escalations, the individual will oversee vendor coordination, conduct regular audits, and drive process improvements to enhance service reliability and candidate satisfaction.

What you'll do

•   Manage recruitment and pre-employment related flight bookings and ticketing processes to ensure a reliable and consistent travel experience for candidates during the recruiting (sourcing-to-offer) phase and new hires during the pre-employment (offer-to-start) phase.
•   Review positive-space candidate travel bookings daily to ensure accuracy and prevent service failures such as failed ticketing and missing traveler details.
•   Serve as the primary point of contact for escalations related to candidate flight bookings from vendors, internal coordinators, and wholly owned regional travel team; Provide afterhours, weekend and on-call candidate travel support, as needed, with a focus on service recovery and candidate experience.
•   Evaluate service failures to determine root cause and recommend necessary changes to candidate travel policies and procedures.
•   Perform quarterly audits of the service delivery, including vendor support and internal processes, using key performance indicators related to reliability and candidate experience.
•   Create weekly, monthly, quarterly, and annual activity reports in partnership with recruiting team, pre-employment team, and vendors responsible for frontline and management hiring.
•   Manage the utilization of the recruiting UATP card as supported by the Skyview 8 Travel Center.
•   Plan, execute, and deliver other ad-hoc travel related projects, as assigned.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in Business, Human Resources, Hospitality or a related field
• 4 years of experience in a related field, such as travel management, candidate experience, or operations

Preferred Qualifications- Education & Prior Job Experience

•   3-5 years of airline experience
•   3 years of project management, training or office administrative experience
•   Experience supervising team members
•   Knowledge of the CWA/IBT JCBA
•   Strong knowledge of Sabre/QIK CHK functionality and airline procedures, with a focus on reservations, inventory controls and ticketing
•   Working knowledge of company travel policies and procedures

Skills, Licenses & Certifications

•   Excellent written and verbal communication skills, with the ability to effectively interact with colleagues at all levels in the organization and with external candidates and business partners
•   Demonstrated ability to successfully operate within a fast-paced group environment to include incoming calls, e-mail and team meetings, at times, after routine business hours
•   Ability to master unique departmental software including SuccessFactors, Siebel, ePNR, various research tools and other applications specific to the travel team
•   Proficient with Microsoft Office software (e.g., Word, Excel, Outlook, Access and PowerPoint)
•   Proven ability to work with highly confidential material
•   Excellent customer service skills
•   Ability to interpret and apply defined standards and internal policies related to our travel programs, including candidate onboarding processes
•   Ability to work independently as well as part of a team
•   Ability to analyze situations, make recommendations and implement the best business decisions under pressure
•   Comfortable working with all job levels up to and including senior officers of AA and our wholly-owned airlines

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Sr Manager, Technology Product Management (Dallas, TX, US)

Intro

Why you'll love this job

This role sits on the Airport Technology Product Management team (Travel Innovation) within the Customer Experience Organization. The team is responsible for defining and executing the technology strategy for our Check-In product, a critical component of our end-to-end customer journey.
As a Senior Manager, you will lead a team of Product Owners who collaborate closely with IT and business partners to deliver innovative, customer-centric solutions across digital channels, airports, and contact centers.

What you'll do

Oversees product life cycle of all products under his/her purview, from ideation to release
Oversees customer journey/lifecycle/experience across products
Aids in program initiative prioritization that overlaps or has dependencies across product teams
Identifies and manages technical dependencies across a group of products Leads, mentors and coaches direct reports enabling further career growth and success
Influences stakeholders on priorities, OKRs and overall Product Group Strategy aligning to portfolio goals
Communicates regularly with various departments on OKRs, desired metrics, and areas requiring leadership’s attention
Defines the team’s product objectives and key results in support of the Product Strategy
Conducts competitive and market analysis, identifying trends and highlighting competitive differentiators
Utilizes technical knowledge such as AI, A/B testing, product architecture, continuous deployment process, DevOps practices, data models and analytics, querying languages, tools supporting automation/metrics and other technologies in support of the products/services owned
Uses data to define baselines, measures outcomes, and shares insights
Proposes resolutions to customer problems, needs, challenges, and opportunities for the product
Anticipates and clears obstacles for product delivery within the group of owned products
Presents the thought process on product group strategy, roadmap items, OKRs and planned releases to leaders and peers
Influences and collaborates with stakeholders, peers, and other product leaders to deliver solutions that achieve the portfolio’s vision and goals
Collaborates with various internal team members such as UX, Technology, Finance, Vendors, Risk, Compliance, Security, etc. Practices agility in discovering and delivering value continuously

All you'll need for success

Minimum Qualifications

Bachelor’s degree in related field plus 7 years of applicable experience
Experience working in a product model that promotes better customer experience
Experience leading a team

Preferred Qualifications

Master’s degree in related field with 7+ years of experience in Product Delivery
Experience determining Product Market fit and defining a Go-to-Market strategy
Experience with Agile Product Management tools

Skills, License and Certifications

Relevant certifications in Product Management/Product Delivery field.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Director, Labor Relations (Dallas, TX, US)

Intro

Why you'll love this job

The Director, Labor Relations will support all aspects of the company’s relationship with their team’s union (APA, APFA, TWU-IAM, etc.) and have responsibility for implementing, maintaining, and administering the collective bargaining agreement covering the affected union employees and other employee groups, as needed.

What you'll do

Develops and maintains a responsible relationship with their union(s)
Develops and maintains working partnerships with key work group senior leadership
Ensures company compliance with labor agreement rules and regulations and applicable laws; manages the administration and interpretation of labor agreements for pilots
Manages disputes and negotiates resolutions between union representatives and management
Provides prompt and effective support on labor-related issues to management within multiple corporate departments
Develops and conducts labor relations training programs for management
Monitors and stays current with Labor Relations laws, trends/practices
Provides lead support to labor staff (i.e., managers, advisors), to ensure broad labor relations support to all departments within assigned groups
Provides support for grievance handling (up to and including arbitration)

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Demonstrates the highest level of ethics and integrity
Bachelor’s degree in relevant studies, such as Industrial Relations, or equivalent experience/training; Advanced degree preferred, legal or labor-related degree a plus
7 years of experience in Labor Relations, or operational leadership of frontline employees at an airline, with 3 years of experience working on pilot-related issues, including pilot pay, scheduling, and seniority.

Skills, Licenses & Certifications

Experience as a company representative or System Board member during arbitration, litigation, and/or government hearings
Experience in early dispute resolution strategy
Previous collective bargaining agreement and negotiations experience
Ability to think strategically, negotiate skillfully, digest complex details, and use sound judgment and initiative in making decisions
Exceptional problem solving, analytical, and critical thinking ability
Excellent communication skills (presentation, interpersonal, and written), with ability to handle complex topics comfortably and to interact effectively with all levels within the organization
Ability to effectively advocate and communicate on behalf of American Airlines with all levels of external officials
Ability to build and facilitate long-term relationships at all levels, both internally and externally
Ability to delegate effectively and handle multiple responsibilities, manage available resources, make timely decisions, and understand the impact of those decisions on others
Ability to demonstrate time management, multi-tasking, and organizational skills
Ability and willingness to travel as necessary
Ability to demonstrate flexibility and work a varied schedule
Ability and willingness to remain current with industry practices and developments
Mentoring and relationship building skills with ability to manage group and interpersonal conflict situations
Believes in and promotes the American Airlines five leadership attributes:

o Caring – We care about all team members

o Collaboration – We succeed as a team

o Development – We build future leaders

o Results – We drive to be the best

o Future – We continually challenge the status quo

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Manager, Airport Customer Operations (Philadelphia, PA, US)

Intro

Why you'll love this job

This job is a member of the Hubs and Gateways Team, within the Customer Experience Division.
Responsible for the efficient use of resources to ensure operational performance. Ensure enforcement of all company and departmental procedures, including safety and security.

What you'll do

Develops employees
Implements methods of maximizing revenue and controlling expenses
Oversees day to day customer service operations
Solicits ideas and/or feedback from employees and accepts accountability for follow-through
Communicates procedural changes to Customer Service Managers, supervisors and employees and ensures compliance
Monitors and measures on time performance
Identifies areas/individuals which require improvement; develops and implements methods to increase/improve performance
Develops and enhances the work relationship with vendors, ensuring all parties perform their responsibilities properly
Ensures all internal audit requirements are followed and accountable for compliance
Reviews staffing requirements and schedules for all department employees, ensures adjustments are made as needed
Conducts grievance hearings and servs as a grievance hearing officer as required
Interprets the company's policies in a professional and positive manner to all customers
Assists Directors with Customer Operations Manager interviews and selections
Aids/guides the development of Customer Operations Managers and supervisory staff
Shift work-including nights, weekends and holidays

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School Degree or GED equivalent
3 years' airline supervisory experience
3 years' airport operations experience

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Possess a valid US Driver's License
Must be self-motivated and detail oriented, team player
Able to perform in a fast paced environment while maintaining a professional and effective approach to high stress situations

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Supervisor, Aircraft Line Maintenance (San Francisco, CA, US)

Intro

Why you'll love this job

This job is a member of the Line Maintenance Team within the Integrated Operations Division.
Responsible for overseeing aircraft maintenance technicians in the repair and return to service of American Airlines’ aircraft. Supervisors are front line leaders of people in the safe, compliant and timely return to service our aircraft. They do this by effectively managing the workload, resources, and work relationships of both internal customers & support groups and external regulatory authorities & vendors.
Salary Range: $120,000-$145,000

What you'll do

Guides and directs terminal and/or hangar aircraft maintenance through crew chiefs and leads
Oversees the implementation of the organization's plans, processes, policies, and procedures
Ensures crews are efficiently utilized to accomplish the operation’s workload
Meets company objectives in accordance with company policies and procedures
Responsible for timely and comprehensive communication flow to the workforce
Maintains effective work relationships with airport management, FAA, TSA, other government agencies, suppliers, and similar groups
Collaborates with other supervisors to accomplish directives and objectives
Identifies and takings steps to correct unsatisfactory results
Identifies training and development needs of AMTs within span of control
Provides effective feedback for crew chief and lead coaching/development
Effectively works with union leadership and workforce

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
3 years of aircraft maintenance experience
FAA Airframe & Powerplant Certificate
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

Associates or Bachelor’s degree in business or technical field or equivalent work experience
2 years of a successful track record of management in maintenance and/or production environments
3 years hands-on experience in the repair or manufacture of large transport category aircraft

Skills, Licenses & Certifications

Knowledge of functional area
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to supervise management, non-management and contract labor work groups
Ability to concurrently handle multiple responsibilities
Strong interpersonal and PC skills
Ability to concurrently supervise multiple areas of responsibility

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Analyst/Sr Analyst, AAdvantage Travel Rewards (Dallas, TX, US)

Intro

Why you'll love this job

This job is a member of the AAdvantage Travel Rewards team. This role will be responsible for analyzing, delivering, and managing various program initiatives for AAdvantage Travel Rewards products.
In AAdvantage Travel Rewards, we empower our team members to make informed decisions that impact American Airlines' revenue and increase loyalty to American Airlines and our partners. Our collaborative approach, combined with exposure to different experiences, creates an environment rich with opportunities to learn and grow. We're looking for candidates who demonstrate curiosity, take initiative, and are data and results driven.

What you'll do

Lead and collaborate with cross-functional teams to design, implement, and enhance Travel Rewards programs and products, ensuring AAdvantage® is the leading travel rewards program in the industry
Develop and manage comprehensive project plans, ensuring all initiatives are executed within established timeframes
Utilize data to gather, analyze, and prioritize business requirements for multiple initiatives, ensuring alignment with organizational objectives
Work closely with stakeholders to set reasonable timelines, facilitate design reviews, and obtain approvals on product design
Lead and support regression and user acceptance testing to ensure product functionality meets business requirements and quality standards
Monitor and report on performance metrics using tools such as Quantum Metrics, Adobe Analytics, SQL, among others, to measure success and identify areas for improvement
Use data, research, and analysis to uncover ways to drive customer behavior and improve profitability/customer experience
Define, collaborate, and use thought-leadership to solve complex problems in existing products and drive future technologies that ensure long term product-market fit

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree or equivalent experience/training
3 years' experience in product management, strategy/development experience, or data analysis

Preferred Qualifications- Education & Prior Job Experience

Advanced Degree
Airline/travel experience
3 years related experience in product management and/or strategy/development experience, data analysis

Skills, Licenses & Certifications

Demonstrated leadership and strong experience in internal & external collaboration, including with senior leadership
Ability to be flexible in rapidly changing conditions and priorities
Excellent organizational skills
Knowledge of AAdvantage loyalty products and propositions as well as consumer alternatives
Knowledge of Microsoft Office to include Word, Excel, Outlook, ect.
Knowledge of Rally, SABRE preferred
Ability to manipulate and report on large data sets
High Level of initiative, collaboration, and creative problem solving
Strong analytical and interpersonal skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Technician, IT Services (Dallas, TX, US)

Intro

Why you'll love this job

This job is a member of the Information Technology Team within the Information Technology Division.
Responsible for assisting employees in all facets of end-user computing, which includes software/hardware installs, upgrades and overall maintenance of PC desktop/laptop systems and peripherals

What you'll do

Resolves and closes tickets/work orders supporting end-user desktops and peripherals
Responds to customer support issues escalated from the Helpdesk
Contributes to desktop projects (global installs/upgrades) as a project team member
Remotely diagnoses and resolves requests utilizing remote tools
Troubleshoots and collaborates with other departments to assist with infrastructure related issues
Documents customer interactions in incident management system including asset management
Recovers data from hard disk drives and/or perform data migration
Supports remote access for virtual private network connectivity as well as wireless/broadband connectivity for laptops
Installs and configures local and network based printers
Performs preventative maintenance
Works various shifts, holidays, on-call and travel as required
Follows management guidance, adhering to IT policy and procedure
Performs other duties as requested
Travels, as required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Associate / Bachelor Degree in Computer Science, Information Systems, or other related field or equivalent work experience/training
5 years' of demonstrable 'hands-on' IT work experience supporting and resolving diverse PC desktop software and hardware issues
Must have firsthand experience supporting desktop computers in a Windows/TCPIP environment

Preferred Qualifications- Education & Prior Job Experience

A+ certification
MCSE/MCP is a plus
Previous IT infrastructure experience in Airline/Airport environment

Skills, Licenses & Certifications

Overall knowledge of all Windows based operating systems including Windows 7
Familiarity with workflow and with ticketing systems
Knowledge of VPN connectivity and ability to troubleshoot issues
Ability to work independently and perform in a collaborative, team based environment
Must be able to lift at least 30 lbs

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Staff Assistant I, Airport Hub/Gateway (Washington, VA, US)

Intro

Why you'll love this job

This job is a member of the Airport Hubs & Gateway Team within the Customer Experience Division.
Responsible for handling one or more of the following as their primary role:
- Attendance and compliance
- Distribution of equipment and supplies
- Coordinating payroll
- Coordinating and maintaining operation coverage and lost time
- Managing new hire and transfer boarding

What you'll do

Performs a wide variety of office duties including: coordinating meeting arrangements, typing, filing, ensuring telephone coverage, greeting and directing customers, handling mail, ordering and distributing office supplies, reconciling P-card spending, tracking anniversaries/birthdays, and arranging travel and hotel accommodations
Provides assistance with preparation of management presentations and special projects as required
Troubleshoots and escalates office technology issues, including telephone and copier machines
Tracks and ensures employees complete onboarding duties, including appropriate system access, assignment of lockers, mailboxes, uniforms, badges, fingerprinting, training, etc.
Assists in station event planning, coordination, and execution (i.e. Do Crew, luncheons, holiday meals, recognition events)

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
Previous office/clerical experience

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Knowledge of MS Office Products including Word, Excel, Powerpoint, etc.
Knowledge of policies, procedures, and corporate structure
Ability to prioritize work, be detail oriented and meet deadlines
Ability to perform in a fast paced environment and handle multiple tasks simultaneously
Ability to be self-motivated with strong organizational skills
Ability to grasp concepts and functionality of specific software and programs

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Customer Assistance Representative Full Time (San Diego, CA, US)

Intro

Why you'll love this job

The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $17.25 per hour.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Greeting customers when they enter the airport or arrive in the ticket area
Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)
Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces)
Troubleshooting kiosk technology issues to identify the source of issues or errors
Communicating with IT about kiosk technology issues that require additional servicing
Verifying that customers’ carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity)
Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk)
Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight)
Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time)
Accepting and activating customers’ self-tagged baggage at the activation station
Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location)
Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies)
Refer customers to customer service agents when appropriate
Performing clearance and verification of documents at kiosks
Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area
Assisting unaccompanied minors with boarding, deplaning, or other transportation
Providing customers with gate information and directions
Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports)
Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement
Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Wear uniforms as required by company policy
Provide quality customer service in a professional manner in accordance with American’s guidelines
Use multiple internal resources/systems, including during customer interactions

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED or international equivalent
Must be 18 years of age or older
Read, write, fluently speak and understand the English language.
Bilingual language skills may be required in some locations
Applicable valid driver’s license as required by local authorities
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Coordinator, IOC Scheduling (Dallas, TX, US)

Intro

Why you'll love this job

Responsible for helping coordinate overtime coverage
This job falls within the IOC Operations Support and Planning team in the Integrated Operations division

What you'll do

Administers overtime for both Central Load Planning and Dispatch teams as needed, including day-in-advance and day-of overtime
Uses Ascent Workforce management software (scheduling engine) to create schedules daily
Interfaces with Dispatch and Central Load Planning on all scheduling fronts
Creates 3-4 shift bids per year for Central Load Planning, including Schedule, Vacation and Open Relief bids
Communicates operational plans, impacts and decisions to both management and front-line employees
Updates Workbrain for Central Load Planning exceptions
Reviews and awards Central Load Planning vacation change requests
Monitors and reports on team member attendance in accordance with attendance policy for Central Load Planning and Dispatch

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree or equivalent experience
2 years of related experience

Preferred Qualifications- Education & Prior Job Experience

3 years of experience in workforce planning and scheduling
3 years of analytical experience

Skills, Licenses & Certifications

Ability to work varying shifts, 7 days a week
Working knowledge of the shift scheduling and exception process
Strong aptitude for problem solving and results analysis
Skilled in analyzing data and preparing required reports
Possess excellent interpersonal skills
Ability to concisely present work
Effective organization and planning skills
Knowledge of software applications Excel, Word, PowerPoint, etc.
Must be able to fulfill FAA criminal background checks to qualify for unescorted access

What you'll get

Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Manager, International Income Tax (Dallas, TX, US)

Intro

Why you'll love this job

This position is a member of the Corporate Tax Team within the Finance Division.
This position will be responsible for identifying, assessing and implementing major tax positions that have a significant impact on the tax position of the Company. Additionally, the position works closely with Director - Income Tax and MD - Corporate Tax in assessing and implementing various tax efficiency opportunities. Identified opportunities could have a major impact on the tax position of the Company, as well as the Company’s publicly-issued financial statements and cash position

What you'll do

Assist the MD – Corporate Tax in the overall coordination and management of the Company’s international tax position
Work closely with the International Accounting team and outside advisors to ensure statutory compliance requirements are met
Lead tax transformation and automation projects, coordinating the activities of various AA teams (Income Tax, International Accounting, etc.) and outside consultants
Assist with various tax-savings initiatives involving complex tax research related to the Company’s international tax position
Assist in the preparation of the company's tax provision, which is necessary for the Company's publicly-issued financial statements
Lead the preparation of statutorily-required foreign income tax returns

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in an accounting related field
Masters in Taxation and Certified Public Accountant required
6 to 8 years of progressive income tax experience, with minimum of 5 years of international income tax experience
Extensive experience in performing tax research, with a proven record of identifying tax savings opportunities

Preferred Qualification- Education & Prior Job Experience

Mix of public accounting and industry experience
SAP and Thomson Reuters OneSource experience
Ability to concurrently handle multiple responsibilities
Ability to successfully interact with professionals within the tax department and from other areas of the company

Skills, Licenses & Certifications

Ability to perform cost-benefit analysis regarding opportunities and communicate results to senior Tax leadership is critical
Masters in Taxation, or Juris Doctorate with an emphasis in taxation
Certified Public Accountant
Strong technical, project and organizational skills, with a focus on details
Strong interpersonal and PC skills, especially in Alteryx and other automation tools, as well as Microsoft tools (Excel, Word, PowerPoint, etc.) and tax research software (CheckPoint, BNA, etc.)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Staff Assistant I, Inflight (New York City, NY, US)

Intro

Why you'll love this job

Perform a wide variety of administrative duties to support Flight Attendants and Inflight management employees in the daily operation.
This job is a member of the staff assistant team within the Inflight group.
Hourly Rate: $16.35- $21.16

What you'll do

Responds to Flight Attendants general questions in person and by phone
Files expense reimbursement, handles mail and FEDEX
Provides Tablet support at the Crew Service Centers
Assists in the coordination of Flight Attendant parking and Crew IDs
Orders supplies and maintains the e-board in the crew rooms
Works at the Crew Service Center and has interaction with Flight Attendants throughout the shift by coordinating and resolving Flight Attendant queries
Assists the Operations Coordinators with all aspects of Inflight operation
Ensures office and crew room computers and equipment are in working condition
In the absence of an Operations Coordinator, assume all administrative functions

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
2 years experience with PC, Sabre, DECS, and RES

Preferred Qualifications- Education & Prior Job Experience

Current or previous Inflight, Crew Schedule experience

Skills, Licenses & Certifications

Independent judgement and decision making skills
Knowledge of working with contract labor groups
Ability to work all shifts, holidays and overtime as required. Requires rotation of shift and days off
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Specialist, Pilot Bidding and Trading Support (Dallas, TX, US)

Intro

Why you'll love this job

The Pilot Bidding and Trading Support Specialist provides support and training to pilots regarding pilot scheduling applications.
Support Specialists provide regularly scheduled Help Desk coverage on specific dates each month, along with scheduled and ad-hoc training of new-hire pilots and those requesting additional instruction.

What you'll do

Provide phone and in-person support for pilots on specific dates each month during monthly scheduling windows (may include weekends and holidays)
Provide phone and email support for pilots.
Teach the use of pilot scheduling applications
Track volume and nature of calls to assist in the improvement of pilot scheduling applications
Compile bidding and award data to improve bidding outcomes
Work with IT development teams on improving applications
Interact with internal and external support teams and third-party vendors to identify and correct core problems
Update existing training material and create new training materials

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

2 years Help Desk and/or customer service experience
Bachelors degree in relevant field or equivalent years of experience
Scheduling or Training experience preferred

Preferred Qualifications- Education & Prior Job Experience

Knowledge of pilot PBS, TTS and DOTC applications

Skills, Licenses & Certifications

Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Ability to multi-task in a stressful environment
Expereince with MS Office applications such as Excel, Word, and Powerpoint

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Associate Engineer, IT Software (Dallas, TX, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
The Software domain refers to the area within Information Technology that focuses on the development, deployment, management, and maintenance of software applications that support business processes and user needs. This includes development, application lifecycle management, requirement analysis, QA, security & compliance, and maintaining the applications and infrastructure.

What you'll do

Writes, tests, and documents technical work products (e.g., code, scripts, processes) according to organizational standards and practices  
Consistently produces good quality technical work products that are clear, concise, tested, and easily understood by others 
Efficiently debugs design-time and run-time problems and effectively identifies problems in dependencies or caused by interactions with other services 
Designs new implementations and provides enhancements to existing architectures, maintaining reliability, resiliency, security, and performance 
Identifies and corrects issues with system components affecting operational reliability, stability and performance based on observable telemetry 
Understands and follows secure coding practices to avoid known potential vulnerabilities and actively looks for vulnerabilities during code reviews 
Identifies opportunities for automation that improve team performance and raises them to the team 
Consistently identifies and capitalizes on opportunities for simplification

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
1+ years of experience designing, developing, and implementing large-scale solutions in production environments

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
Airline Industry experience

Skills, Licenses & Certifications

Experience with the following technologies: 
- Programming Languages: Java, Python, C#, Javascript/Typescript 
- Frameworks: Spring/SpringBoot, FastAPI 
- Front End Technologies: Angular/React 
- Deployment Technologies: Kubernetes, Docker 
- Source Control: GitHub, Azure DevOps 
- CICD: GitHub Actions, Azure DevOps 
- Data management: PostgreSQL, MongoDB, Redis 
- Integration/APIs Technologies: Kafka, REST, GraphQL 
- Cloud Providers such as Azure and AWS  
- Test Automation: Selenium, TestNG, Postman, SonarQube, Cypress, JUnit/NUnit/PyTest, Cucumber, Playwright, Wiremock/Mockito/Moq
Ability to concisely convey ideas verbally, in writing, in code, and in diagrams 
Experience in Agile methodologies, such as SCRUM 
Experience in DevOps Toolchain methodologies, including Continuous Integration and

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Manager, Inflight Program Development (Dallas, TX, US)

Intro

Why you'll love this job

• This job is a member of the Inflight Team within the Customer Experience Division.
• Responsible for the oversight of Inflight Training program curriculum development.

What you'll do

Leads the team responsible for the development of Inflight training programs, including regulatory and non-regulatory
Responsible for the company’s FAA-approved Advanced Qualification Program (AQP), including documentation, courseware, and equipment manual approvals and maintenance
Analyzes monthly, quarterly, and annual AQP data within SMS process to drive continuous improvement in flight attendant performance, including making recommendations for updated policies and training
Acts as a point of contact with government agencies for program content and approvals
Conducts training needs assessments and formulates recommendations of learning solutions
Oversees the evaluation of program/course quality and effectiveness and recommends changes as required
Communicates (verbally and in writing) with other training, support and operational departments to ensure consistency and accuracy of material/content
Oversees Inflight Training projects to ensure objectives and milestones are met
Develops and identifies project timelines, goals and stakeholders
Oversees preparation and presentation of training programs, learner satisfaction surveys and on-line/web-based courses
Develops and oversees training, eLearning, media, video production, and release
Evaluates program/course quality and effectiveness and recommend changes as required
Works with other department leaders to identify business challenges and create learning solutions to address challenges
Updates senior leadership on project milestones
Collaborates with other leaders to complete justifications for upcoming projects and initiatives
Coordinates internal/external audit preparation and presentations for Infight Training (e.g., IOSA, DOD, IEP)
Performs additional functions as assigned which may include development and maintaining Inflight training materials, course outlines, lesson plans, training aids, tests, publications and other course related material according to department standards
Ability to travel at least 25% as appropriate

All you'll need for success

• Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in Education, Instructional Design, or other business-related fields or equivalent work experience
10 years’ experience in corporate training and program development
5 years structured instructional/program development experience in adult education with curriculum development in instructor-led programs and web-based/distance learning digital channels
Strong curriculum design and multi-platform delivery methods knowledge and experience
Experience interfacing with departments and external agencies (i.e. FAA, DOT, TSA and Labor Unions)
Knowledge of FAA and international training regulations, including FAA N&O and AQP training requirements and related guidance.

• Preferred Qualifications- Education & Prior Job Experience

Masters of Education or Instructional Design Degree
Knowledge of Federal Aviation Regulations and associated guidance and the ability to interpret and apply regulations

• Skills, Licenses & Certifications

Proficiency in Adobe Photoshop, or other rapid content development tools
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, Adobe Acrobat
Knowledge of Learning Management Systems, functionality, administration and user interface
Strong aptitude for working with other departments including corporate learning, finance, base operations, etc.
Ability to manage and prioritize multiple tasks
Must be able to work with deadlines, multiple projects, attend and conduct meetings and presentations, work odd hours and weekends as necessary
Proven ability to lead, motivate and develop direct reports
Ability to manage multiple projects simultaneously and meet deadlines
Ability to meet budgetary guidelines
Ability to write and deliver presentations to all levels of management, including senior leadership
Ability to follow instructions, processes and procedures
Ability to correct and resolves issues/problems in processes with the help of existing procedures, norms and processes
Ability to modify existing processes by correcting problems, resolving issues and updating existing work methods

What you'll get

Feel free to take advantage of all that American Airlines has to offer:
• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Warehousing and Distribution (Pittsburgh, PA, US)

Intro

Why you'll love this job

This job is a member of the Warehousing and Distribution leadership team.
Responsible for supervisng a unionized workforce’s daily operation of Technical Operations Supply Chain operation of aircraft parts and tooling, to include, shipping, receiving, inventorying and movement of company materials. This also includes the supervision of all Stores personnel assigned to the operation.

What you'll do

Supervises and assigns job responsibilities to the front line team in one or more occupations
Coordinates with TechOps and Supply Chain partners on status of material requests
Manages all Administrative duties within the Supply department
Interprets company policies to workers and enforces safety regulations
Recommends or initiates personnel actions such as promotions, transfers, discharges and disciplinary measures
Maintains time and attendance records as well as personnel files and performance records
Maintains audit compliance
Maintains warehouse and supply locations assigned; maintain an efficient and orderly workforce/operation
Leads regularly scheduled crew briefings to communicate to team members department Policy and Procedural changes

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
3 years of relevant work experience

Preferred Qualifications- Education & Prior Job Experience

Bachelor's degree in Business, Supply Chain, Finance, Logistics or equivalent experience/training
Previous supervisory experience
Extensive Supply Chain or Logistics experience

Skills, Licenses & Certifications

Extensive Supply Chain experience in Automotive, Aviation, or Electrical Industries
Knowledge of applicable computer systems used by frontline members
Knowledge of how to find, read, and understand FAR's and how best to apply them to the line supply organization
Ability to quickly grasp various Collective Bargaining Agreement language and interpret it then apply the language to various situations
Knowledge of shipping limitations or the ability to quickly find these limitations as outlined in the IATA and 49 CFR
Must be able to walk extensively between Hangars
Must posess a current and valid driver's license
Must be able to work all shifts, 24/7, including holidays
Some travel required
Must be willing to work extended hours based on operational needs

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Customer Service Manager, Control Center (New York City, NY, US)

Intro

Why you'll love this job

This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division.
Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience.

What you'll do

Drives operational excellence
Creates an environment that cares for our frontline team members and celebrates the team successes
Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies
Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Promotes an environment of mutual respect and trust between frontline team members
Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Manager, Airport Customer Operations (San Francisco, CA, US)

Intro

Why you'll love this job

This job is a member of the Hubs and Gateways Team, within the Customer Experience Division.
Responsible for the efficient use of resources to ensure operational performance. Ensure enforcement of all company and departmental procedures, including safety and security.
The pay range for this position is $96,000 to $131,000, taking into account the qualifications and experience of the selected candidate.

What you'll do

Develops employees
Implements methods of maximizing revenue and controlling expenses
Oversees day to day customer service operations
Solicits ideas and/or feedback from employees and accepts accountability for follow-through
Communicates procedural changes to Customer Service Managers, supervisors and employees and ensures compliance
Monitors and measures on time performance
Identifies areas/individuals which require improvement; develops and implements methods to increase/improve performance
Develops and enhances the work relationship with vendors, ensuring all parties perform their responsibilities properly
Ensures all internal audit requirements are followed and accountable for compliance
Reviews staffing requirements and schedules for all department employees, ensures adjustments are made as needed
Conducts grievance hearings and servs as a grievance hearing officer as required
Interprets the company's policies in a professional and positive manner to all customers
Assists Directors with Customer Service Manager interviews and selections
Aids/guides the development of Customer Service Managers and supervisory staff
Shift work-including nights, weekends and holidays

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School Degree or GED equivalent
3 years' airline supervisory experience
3 years' airport operations experience

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Possess a valid US Driver's License
Must be self-motivated and detail oriented, team player
Able to perform in a fast paced environment while maintaining a professional and effective approach to high stress situations

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Customer Service Manager, Airport Customer Experience Administration (Philadelphia, PA, US)

Intro

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Airports Team within the Customer Experience Division

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Analyze station specific data on a regular basis to improve scheduling, training and overall station performance
Conduct lost time conversations
Understand corporate initiatives and how they apply to the local station (e.g. One team, One Turn metrics)
Ability to learn and apply union contract rules/regs in interactions with frontline team members and local union leaders
Produce local reporting based on station leadership needs

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision-making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

General Manager, Airport Customer Experience (Honolulu, HI, US)

Intro

Why you'll love this job

This job is a member of the Hubs & Gateways Team within the Customer Experience Division.
Responsible for managing the operations, optimizing the business, leading the people and cultivating relationships with diverse audiences.

What you'll do

Directs, manages and oversees daily airport operation activities to ensure safe, reliable and efficient service for our passengers and stakeholders
Assesses and executes appropriate resources to optimize station performance
Monitors, reviews, and reports station performance
Establishes relationships through engagement, collaboration and inclusiveness with internal and external stakeholders
Coordinates closely with local airport authorities and government agencies to ensure organization’s priorities, objectives and concerns are effectively represented
Manages scheduled, off-scheduled and charter flight operations and meets performance goals
Acts as liaison between the Company and various organizations
Evaluates, identifies and recommends process improvement changes for a dynamic operational environment
Oversees, monitors and controls budget and manages overall financial administration
Leads, motivates and develops employees to perform in a safe, efficient, productive, professional manner and deliver superior customer service
Assumes responsibility of employee management – including hiring, conducting performance reviews, administering corrective action, salary administration, training, and career development
Maintains company standards of safety and security
Partners with vendors and contractors
Preserves integrity and ethical values as it relates to audits, compliance and regulatory mandates

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s or Master's degree in related field or equivalent training/experience
7+ years of airline operations experience or relevant experience

Preferred Qualifications- Education & Prior Job Experience

4 years in supervisory or management capacity
Knowledge of managing an operating budget

Skills, Licenses & Certifications

Ability to take initiative to act upon and adapt to a fast-paced environment
Ability to deliver key corporate messages across all workgroups
Exhibits strong organizational and time management skills with proven ability to handle multiple projects while meeting deadlines
Understands the importance of safety, compliance and regulatory standards associated with flight operations
Ability to work cohesively with collective bargaining units
Demonstrated collaborative ability across departments, business units, vendors and contractors
Ability to resolve issues with internal and external customers
Uses sound business judgment to make key decisions
Effective conflict resolution skills
Track record of exceptional supervisory, leadership and motivational skills
Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint, etc.)
Valid US drivers license
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Must be able to secure appropriate airport authority and/or US Customs security badges
Must successfully complete comprehensive background and/or fingerprint checks to satisfy security requirements and subject to Department of Transportation (DOT) drug and alcohol testing

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Ramp Service Agent Full Time (Chicago, IL, US)

Intro

Why you'll love this job

Fleet Service Clerks perform the handling of items on and off aircraft, carts, containers, and trucks; transporting items between terminals and aircraft; receiving, delivering, weighing and documenting of cargo in a cargo specific facility (warehouse) or a loading dock area.
The terms and conditions of this position are covered by the Transport Workers Union (TWU) Collective Bargaining Agreement. Starting pay is $20.03 per hour.

What you'll do

These are the essential functions of the jobThis list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Move baggage and cargo of various weights to and from aircraft
Drive and operate belt loaders
Service aircraft at gates with ground power and air conditioning
Tow and pushback aircraft from gates
Service aircraft lavatories and water ports
Clean interior of aircraft when needed
Position beverage and luggage carts around the ramp area
Works outdoors in various weather conditions
Work shifts that include irregular and/or extended hours, weekends and holidays.

Click here to see what it takes to be part of the Fleet team, and click here to see what a day in the life of a Fleet Service Agent looks like!

What you'll do (cont.)

General

Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Perform all functions in accordance with safety procedures and policies
Wear uniforms as required by company policy
Wear all personal protective equipment (PPE) in accordance with rules and regulations
Work outdoors with exposure to extreme weather/elements, engine noise, and noxious fumes

Depending on your airport size, you may also do the following:

De-ice aircraft by directing a chemical/water stream at aircraft surfaces
Perform catering service

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

High school diploma or GED or international equivalent
Must be 18 years of age or older
Lift, load, unload, and transport bags and cargo to/from aircraft's, bag carts, and conveyor belts
Must have knowledge of and ability to use basic computer skills
People-oriented and highly motivated, with a positive and cooperative attitude
Good communication skills
Applicable valid driver’s license as required by local authorities
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Ability to obtain jet bridge certification
Must have the ability to pass the US Postal Service background check

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Manager, Distribution Strategy (Dallas, TX, US)

Intro

Why you'll love this job

The Manager, Distribution Strategy is part of the Revenue Engineering team within the Revenue Management Division. This role is responsible for significant top line impact to company revenues, specifically responsible for American’s commercial relationships with indirect distribution channel partners globally and business processes that help influence and drive commercial decision making.

What you'll do

•   Drive the third-party distribution strategy, including third-party connectivity to Online Travel Agencies, Meta-Search Engines, Travel Management Companies and Global Distribution Systems
•   Manage the Product Roadmap for the New Distribution Capability by collaborating with IT partners to drive industry-leading solutions
•   Lead commercial strategies and negotiations with third-party distribution partners, including the Global Distribution Systems (GDSs) and NDC technology provider
•   Foster positive account management for distribution partners including Corporate Online Booking Tools (e.g., Concur Travel)
•   Create a relentless focus on marketplace execution to drive incremental revenue outcome for American Airlines
•   Collaborate with cross-functional teams (Sales, RM, IT, Digital, Finance, etc.) to drive distribution strategic initiatives
•   Manage distribution booking fee budget
•   Develop analysts to ensure a high level of job proficiency and prepare them for future roles with increasing responsibility
•   Represent American Airlines and the OneWorld Alliance at industry distribution initiatives

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in Economics, Mathematics, Engineering, Finance, Operations Research, etc.
• 5 years of relevant work experience

Preferred Qualifications- Education & Prior Job Experience

•   Master’s degree in business-related discipline
•   Experience directly or indirectly leading teams with significant enterprise and/or top line revenue responsibility
•   Demonstrated ability to solve and lead others in solving complex analytical problems
•   Experience leading cross-functional, inter-departmental projects
•   Prior experience in Revenue Management, Sales and Distribution, Finance, Network Planning or Sales Planning preferred

Skills, Licenses & Certifications

•   Proven ability to synthesize complex technical information across large data sets and communicate clearly and persuasively with internal and external stakeholders
•   Ability to manage a team and support critical business decisions in a dynamic, fast-paced environment
•   Ability to build collaborative relationships with and consensus amongst multiple stakeholders with varying points of view
•   Ability to solve and to lead others in solving complex analytical problems
•   Demonstrated ability to take a project from conceptualization through implementation
•   Ability to thrive in an unstructured role, work through ambiguous problems and be resilient in the face of criticism and constructive feedback
•   Action-oriented, data & results-driven, customer-focused leader with a natural aptitude for seeking opportunities that transform existing business models
•   Ability to take action through intelligent risk taking, innovation and entrepreneurship
•   Display key attributes required by American Airlines: Personal integrity, respectful of others and their opinions, inclusive, team oriented, adaptable, positive and optimistic

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Customer Service Manager, Airport Customer Experience (Santa Ana, CA, US)

Intro

Why you'll love this job

This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division.
Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience.
The pay range for this position is 50,000 - 84,000, taking into account the qualifications and experience of the selected candidate.

What you'll do

Drives operational excellence
Creates an environment that cares for our frontline team members and celebrates the team successes
Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies
Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Promotes an environment of mutual respect and trust between frontline team members
Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Staff Assistant I, Airport Station (Austin, TX, US)

Intro

Why you'll love this job

This job is a member of the Airport Stations Team within the Customer Experience Division.
Responsible for performing a wide variety of office duties including: coordinating meeting arrangements, typing, filing, ensuring telephone coverage, greeting and directing customers, handling mail, ordering and distributing office supplies, reconciling P-card spending, tracking anniversaries/birthdays, and arranging travel and hotel accommodations.

What you'll do

Provides assistance with preparation of management presentations and special projects as required
Administers, reviews, and monitors all local invoices through InvoiceWorks and disseminate as necessary
Troubleshoots and escalates office technology issues, including telephone and copier machines
Tracks and ensures employees complete onboarding duties, including appropriate system access, assignment of lockers, mailboxes, uniforms, badges, fingerprinting, training, etc.Assists in station event planning, coordination, and execution (i.e. Do Crew, luncheons, holiday meals, recognition events)
Handles payroll processing in Workbrain for management and support staff
Processes bereavement letters and coordinates local communications and response
Manages employee parking, including permitting and assignments, as required
Assists with timekeeping functions, data entry, data verification, reconciliations and filing
Maintains employee files, as necessary
Maintains Station meeting plans, including monthly emergency response
Accesses and manages various periodic reports, including performance, audit, expense, employee engagement and recognition, etc.
Updates required manualsFiles and maintains all security related items
Acts as backup for various payroll functions
Manages records for OSHA, safety, etc. (301's, weekly and annual)Assists with budget preparation and reconciliation, including monthly closeout of landing fees
Supports auditing activities as required
Tracks and verifies incentive funds earned
Liaises with CRE/Facilities and vendors to track local projects, as needed
Leads/directs work with other support staff, as needed
Performs other duties as required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED
Previous office/clerical experience

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Knowledge of policies, procedures, and corporate structure
Ability to prioritize work, be detail oriented and meet deadlines
Ability to perform in a fast paced environment and handle multiple tasks simultaneously
Ability to be self-motivated with strong organizational skills
Ability to grasp concepts and functionality of specific software and programs

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Customer Service Coordinator Part Time (Baltimore, MD, US)

Intro

Why you'll love this job

The Customer Service Coordinator interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $22.64 per hour.

What you'll do

Promotes and sells air travel to the traveling public or freight forwarders
Provides assistance with passenger check-in and cargo acceptance
Interprets government rules and requirements for domestic and international travel or cargo shipments
Meets and dispatches aircraft within established times
Provides assistance to distressed passengers and customers
Protects company property and revenue
Provides for safe travel
Possesses the physical ability and dexterity to use motor skills to perform various job-related tasks
Uses organizational skills to perform multiple tasks within a limited time period
Is self-motivated and requires minimal supervision
Responds and assists during security and emergency situations
Follows internal/external policies and procedures
May be required to drive and operate air stairs up to various types of aircraft in order to enplane and deplane passengers
Responsible for the overall performance within work area and may be required to lead and direct the work of other employees
May be required to perform Passenger Operation Control functions including air to ground communication as well as Tower functions

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED
Read, write, fluently speak and understand the English language
Bilingual language skills required in some locations
Applicable valid driver’s license as required by local authorities
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Ability to work irregular and/or extended hours, including weekends and holidays
Must report to work on a regular and timely basis

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Analyst/Sr Analyst, AAdvantage Travel Rewards (Dallas, TX, US)

Intro

Why you'll love this job

This job is a member of the AAdvantage Travel Rewards team. This role will be responsible for analyzing, delivering, and managing various program initiatives for AAdvantage Travel Rewards products.
In AAdvantage Travel Rewards, we empower our team members to make informed decisions that impact American Airlines' revenue and increase loyalty to American Airlines and our partners. Our collaborative approach, combined with exposure to different experiences, creates an environment rich with opportunities to learn and grow. We're looking for candidates who demonstrate curiosity, take initiative, and are data and results driven.

What you'll do

Lead and collaborate with cross-functional teams to design, implement, and enhance Travel Rewards programs and products, ensuring AAdvantage® is the leading travel rewards program in the industry.
Develop and manage comprehensive project plans, ensuring all initiatives are executed within established timeframes.
Utilize data to gather, analyze, and prioritize business requirements for multiple initiatives, ensuring alignment with organizational objectives.
Work closely with stakeholders to set reasonable timelines, facilitate design reviews, and obtain approvals on product design.
Lead and support regression and user acceptance testing to ensure product functionality meets business requirements and quality standards.
Monitor and report on performance metrics using tools such as Quantum Metrics, Adobe Analytics, SQL, among others, to measure success and identify areas for improvement.
Use data, research, and analysis to uncover ways to drive customer behavior and improve profitability/customer experience.
Define, collaborate, and use thought-leadership to solve complex problems in existing products and drive future technologies that ensure long term product-market fit.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree or equivalent experience/training
3 years' experience in product management, strategy/development experience, or data analysis

Preferred Qualifications- Education & Prior Job Experience

Advanced Degree
Airline/travel experience
Knowledge of airline ticketing policies/procedures, tariffs/taxes
Familiarization with Customer Program data
3 years related experience in product management and/or strategy/development experience, data analysis

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Knowledge of Tableau
Ability to manipulate and report on large data sets
High level of initiative, collaboration, and creative problem solving
Strong analytical and interpersonal skills
Demonstrated leadership and strong experience in internal & external collaboration, including with senior leadership
Ability to be flexible in rapidly changing conditions and priorities

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Customer Experience (Detroit, MI, US)

Intro

Why you'll love this job

This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division.
Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience.

What you'll do

Drives operational excellence
Creates an environment that cares for our frontline team members and celebrates the team successes
Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies
Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Promotes an environment of mutual respect and trust between frontline team members
Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Director, Offer Science (Dallas, TX, US)

Intro

Why you'll love this job

The Director, Offer Science plays a critical role within the Revenue Management division. This position leads the teams responsible for designing and delivering the technical systems that power Revenue Management, including Yield Management, Pricing Platforms, Ancillary Pricing Systems, and the next generation of Offer Management Decision Engines. The role is responsible for significant top line impact to company revenues, specifically continuously challenging the status quo and innovating on our existing platforms to drive revenue improvement across the organization.

What you'll do

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Oversees core Revenue Management business systems, including Yield Management, Pricing and Ancillary pricing systems.
Leads the development of Offer Management and Offer Science technology and strategy
Collaborates closely with internal and external stakeholders to support critical revenue projects and initiatives
Strategically identifies and capitalizes on new revenue opportunities by harnessing tools, processes, industry best practices, and comprehensive reporting
Leads the ongoing development for 30+ members team, ensuring exceptional job proficiency and readiness for future roles with greater responsibility
Works in regular and close coordination with Commercial organization counterparts, including Revenue Management, Network Planning, Strategic Alliances, and Joint Business
Partners to shape the company commercial strategy and address financial and operational performance

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Engineering, or related field
7+ years of experience in technical leadership and management, with experience leading teams responsible for developing and maintaining complex technical systems
5+ years of experience in Revenue Management, with deep understanding of Yield Management, Pricing Platforms, and Ancillary Pricing Systems

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Operations Research, Math, Economics or technical field
Experience with cloud-based technologies and agile development methodologies
Prior experience in Revenue Management or related Commercial departments preferred
Prior experience in Product Management of large-scale corporate decisioning systems preferred
Understanding of airline economics, operations, and revenue management techniques, and the ability to apply that knowledge to strategic problems

All you'll need for success (continued)

Skills, Licenses & Certifications

Demonstrates the highest level of ethics and integrity
Demonstrated ability to solve, and to lead others in solving, complex analytical problems
Ability to think strategically, negotiate skillfully, digest complex details, and use sound judgment and initiative in making decisions
Ability to influence through outstanding interpersonal skills and build collaborative relationships with multiple stakeholders with varying points of view
Ability to be flexible in rapidly changing conditions and priorities, and to redirect managers and teams toward new ideas and approaches in work methods
Excellent communication, presentation, and interpersonal skills, with ability to handle complex topics comfortably and to interact effectively with all levels, internally and externally, both verbally and written
Ability to manage, motivate, coach, and counsel a diverse team of managers and analysts
Ability to build collaborative relationships with and consensus amongst multiple stakeholders with varying points of view
Demonstrated ability to create a culture of continuous improvement that is open and respectful and that thrives on diversity and trust
Proven ability of identifying, recruiting, and developing talent

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Customer Service Manager, Airport Customer Experience - SEA (Seattle, WA, US)

Intro

Why you'll love this job

This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division.
Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience.
The pay range for this position is $50,000.00 - $84,000.00

What you'll do

Drives operational excellence
Creates an environment that cares for our frontline team members and celebrates the team successes
Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies
Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Promotes an environment of mutual respect and trust between frontline team members
Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Sr Manager, AAdvantage Business Design, Management, and Engagement (Dallas, TX, US)

Intro

Why you'll love this job

The Sr Manager, AAdvantage Business Design, Management, and Engagement is part of the Commercial Division. This role will focus on the design, management, and engagement aspects of the program. This role will help shape the program's strategic initiatives, manage day-to-day operations, and drive member engagement in collaboration with internal teams.

What you'll do

•   Lead the design and execution of AAdvantage program strategy, optimizing program structure, benefits, and promotional campaigns to drive business growth
•   Direct day-to-day program operations with a focus on delivering exceptional customer experiences and operational efficiency
•   Develop and implement targeted engagement strategies to deepen member loyalty, increase retention, and maximize lifetime value
•   Partner cross-functionally with Marketing, Customer Experience, and Operations to ensure program alignment with broader business goals and priorities
•   Leverage data analytics to evaluate program performance, uncover insights, and drive continuous improvement through informed decision-making
•   Oversee program budgeting and resource planning, ensuring cost-effective execution and measurable return on investment

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree in Business Administration, Marketing, or a related field
• 7+ years of experience in loyalty program management, marketing, or a related field

Preferred Qualifications- Education & Prior Job Experience

•   Master's degree in Business Administration, Marketing, or a related field
•   Experience with loyalty program software and technology platforms
•   Certification in loyalty marketing or a related field (e.g. CLMP, CEM)

Skills, Licenses & Certifications

•   Strong analytical and problem-solving skills
•   Excellent communication and collaboration skills
•   Proficiency in Microsoft Office, including Excel, Word, and PowerPoint
•   Experience with data analysis and interpretation tools (e.g. Tableau, SQL)
•   Certification in loyalty marketing or a related field (e.g. CLMP, CEM)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Team Lead, Brand and Agency Management (Dallas, TX, US)

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise, and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop onboard!

Why you'll love this job

As the Team Lead, Brand and Agency Management within the Global Engagement team, you will lead our creative and branding agencies to shape consistent brand narratives and brand visual guidelines for one of the world’s most recognizable brands: American Airlines.

What you'll do

This list is intended to reflect the current job, but additional essential functions (and certainly non-essential) may not be referenced. Management will modify the job or require other tasks to be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations, including any collective bargaining obligations.

•   You’ll oversee strategizing and executing emotive advertising campaigns that shape American’s narrative across various channels, optimizing the work based on cultural trends, consumer-driven research, and industry best practices.
•   You’ll develop compelling creative that supports increased travel bookings and acquisition/engagement for the AAdvantage loyalty program and cobrand.
•   As the steward of American’s visual identity, you’ll help shape guidelines for branded activations and new brand experiences both internally and externally, ensuring a consistent look across all touchpoints.
•   This leader balances emotional storytelling, a keen creative eye and attention to detail, plus passion for human-centric data.
•   Supports the day-to-day relationship with our agency partners and business stakeholders
•   Manages the agencies in conducting research and developing key target insights to inform the creative brief and final creative
•   Develops creative assets to drive flight bookings, loyalty and cobrand acquisition
•   Collaborates intently with Marketing, Paid Media, Loyalty, Cobrand, and Customer Experience teams to ensure successful creative development according to business messaging strategy and within our brand strategy.
•   Manages agency partners to identify continuous process improvement opportunities and maintain contract and cost management
•   Objectively and critically reviews creative to ensure adherence to American brand standards and creative channel best practices during conception and implementation.
•   Works with internal stakeholders to ensure creative deliverables are executed according to plan

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience
• Bachelor's degree in marketing, advertising, design or equivalent experience/training
• 5+ years experience in an advertising creative agency or internal creative team, loyalty division, B2C marketing role with a focus on creative development

Preferred Qualifications – Education & Prior Job Experience
•   1-2 years of leading a team or being responsible for team performance
•   Knowledge of paid media channels and KPIs
•   Ability to manage third-party partners and gain project alignment
•   Ability to foster collaboration between teams of marketing managers, strategists, and agencies
•   Experience leading a creative agency planning for yearly business objectives
•   Assists in creating and managing budgets
•   Provides strategic recommendations on ways to deliver value with a creative agency

Skills, Licenses, and Certifications
•   Familiar with guiding creative development from concept through production across multiple channels: digital, social, TV, OOH, print, radio, etc
•   Proven experience in brand management, creative campaign execution, and agency management.
•   Develops creative briefs and executes on delivering quality assets that meet marketing and communication goals
•   Experience with visual design, influencing creative direction and fostering consistency with brand standards
•   Top-notch written, verbal, and presentation skills with a strong attention to detail
•   Excellent project management skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

•   Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
•   Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
•   Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
•   401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
•   Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

Team Lead, IT Applications (Dallas, TX, US)

Intro

Why you'll love this job

This job is a member of the Information Technology Team within the Information Technology Division.
Responsible for leveraging cutting edge technology to solve business problems at American Airlines by participating in all phases of the development process from inception through transition, advocating the agile process and test-driven development, using object-oriented development tools to analyze, model, design, construct and test reusable objects, and making the codebase a better place to live and work.

What you'll do

Partners closely with the Data Privacy Office (DPO) and the Business Analytics development team to provide leadership, technical and functional requirements and solutions to support the business needs
Directs the supervision of the Business Analytics development team to include hiring, work allocation, scheduling, training and professional development, problem resolution, troubleshooting, performance evaluation and related activities
Designs, develops and reviews the integration of analytics solutions with applications by collaborating with application architects
Develops Business Intelligence (BI) cross-training, mentoring and innovation across the entire Business Analytics Services organization
Collaborates with Application Architect and Data Architect to introduce and integrate analytics/data tools into the organization
Leads software vendor POC product evaluations and recommendations, and design and manage development of the technical solution
Leads effort to transition the team to support the DevOps model
Participates in the organization wide analytics initiative as needed

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
5 years of full Software Development Life Cycle (SDLC) experience designing, developing, and implementing large-scale applications in hosted/cloud production environments
5 years of professional, design, and open-source experience

Preferred Qualifications- Education & Prior Job Experience

Master’s degree in computer science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
Airline Industry experience, including Native Sabre
Experience with Azure and Kafka; Streaming and in-memory computing/caching solutions (e.g. Apache Flink); cross-platform databases such as NoSQL MongoDB

Skills, Licenses & Certifications

Proficiency in Full Stack Development
Proficiency and demonstrated experience in the following technologies:
- J2EE technologies: Java, JSP, JMS, JPA, JAX-RS, JAXB, JDBC
- Database and persistence frameworks: Hibernate, Oracle, Object/Relational Mapping, Query performance tuning, MongoDB, GraphQL
- Cloud-based development: Microsoft Azure/Amazon AWS or similar cloud technologies
- Web Servers: Tomcat, TCServer, Websphere
- Web Services: REST/SOAP (JSON/WSDL/XML), Spring REST, JAX-RS
- Frameworks: Spring Framework, Spring Boot, Spring Cloud
- Front-end: Angular JS, Ext JS, CSS, jQuery, AJAX
- Cache technologies: EHCache, Redis, Gigaspaces
- Build/deployment tools: Maven, Gradel, Git, Junit, Mockito
- Other Dev Ops Toolchain: Selenium, Nexus Repository, SonarQube, Fortify on Demand, Slack, GitHub, Jenkins, Elasticsearch, Logstash, Kibana, New Relic
- Other: Linux/Unix shell Scripting, JavaScript, IBM MQ/Rabbit MQ, Tivoli Scheduler, SQL Developer, IDE
Experience leading a software development team
Strong knowledge, understanding, and experience with Agile principles, preferably Scrum in complete software development lifecycle
Ability to work effectively with developers, architects, project managers, business analysts, and business unit partners
Must demonstrate technical leadership, and be able to work well within a team environment as well as independently

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Agent, Ticket Sales - Aruba AUA (Aruba, AW)

Intro

Why you'll love this job

The Agent Ticket Sales is responsible for Serving customers in a caring, efficient and diplomatic matter and resolving problems in a mutually beneficial manner.

What you'll do

Promotes and sells air travel with American airlines, prepares itineraries, compute fares, issues refunds, prepares and issues tickets
Answer inquiries regarding general travel information
Reconcile auditors coupons with cash received, personal checks and credit card vouchers, calculate total revenue received
Must be able to accomplish personal audits
Must be able to work alone or with minimal supervision

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Knowledge of reservations and sabre skills
Average oral and written communication skills
Candidates must meet public contact profile

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Analyst/Sr Analyst, Position and Org Management (Dallas, TX, US)

Intro

Why you'll love this job

The Analyst/ Sr Analyst, Position and Org Management is part of the Human Resources Information Systems (HRIS) team within the People/ HR Division. This role is responsible for maintaining accurate team member position data and organizational hierarchy.

What you'll do

Apply strong analytical skills to review departmental data and submissions for accuracy and alignment with organizational standards
Assess incoming requests to determine required actions and ensure timely, appropriate resolution
Collaborate within a small, agile team to drive alignment and achieve shared goals
Communicate effectively and professionally with stakeholders across all levels of the organization
Analyze complex, cross-departmental data to support informed decision-making and enhance workflow efficiency

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Business Administration, Human Resources, or related field
3 years of experience in HRIS, HR, or related field
Experience with HRIS systems, such as Workday or similar systems
Strong analytical and problem-solving skills

Preferred Qualifications- Education & Prior Job Experience

1 year of experience in HRIS, HR, or related field
Experience with data analysis and reporting tools, such as Excel, Tableau, or similar tools
Experience with project management and implementation of HRIS projects
Certification in HRIS, HR, or related field, such as SHRM-CP or HRCI

Skills, Licenses & Certifications

Strong technical skills, including proficiency in HRIS systems and Microsoft Office
Experience with data analysis and reporting tools, such as Excel, Tableau, or similar tools
Certification in HRIS, HR, or related field, such as SHRM-CP or HRCI
Strong analytical and problem-solving skills
Maintain organization and prioritize tasks effectively in a fast-paced environment
Excellent communication and interpersonal skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Manager, AACU Bank Secrecy Act - Risk (Dallas, TX, US)

Intro

Why you'll love this job

This job is a member of the Legal team, within the American Airlines Credit Union. The role is responsible for working with Compliance Director & BSA Officer to assess and make recommendations on BSA risks to ensure internal controls, processes and all areas of the Credit Union achieve compliance with the BSA program.

What you'll do

Work closely with the Director of Compliance & BSA Officer to assess and make recommendations on BSA risks to ensure internal controls, processes and all areas of the Credit Union achieve compliance with BSA and Anti-Money Laundering (AML) laws and the Credit Union’s BSA & AML program
Develop analytics such as reports and assessments by leveraging systems, data, and the BSA’s AML system risk model to assist with risk mitigation efforts and Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) program requirements
Oversee and manage BSA’s third party BSA/AML and Fraud detection system, and act as a liaison between the BSA department, Technology & Innovation and BSA’s third party AML system vendor, and other departments
Provide oversight and direction to the employees in the BSA Risk area
Coach, mentor, and develop staff by setting goals and objectives and assist staff with work progress
Assist Director of Compliance & BSA Officer with internal and external audits, compliance reviews and regulatory examinations.
Review and work with other departments on necessary policy and procedure revisions as it relates to BSA/AML and OFAC.
Maintain accurate and updated BSA Risk department policies and procedures.
Conduct BSA/AML/OFAC Risk Assessment on all of the Credit Union’s products, services, transactional activity, and account types and produce a detailed, documented analysis of the results.
Maintain an effective high risk monitoring and detection system and CDD/EDD program to include initial and ongoing monitoring, reviews and updates to higher risk products, services and member accounts
Enhance and administer BSA/AML software system to ensure that appropriate parameters are in place to identify suspicious activity
Ensure proper and prompt resolution to data mapping or balancing issues.
Coordinates and successfully implements system releases and changes under the direction of the Director of Compliance & BSA Officer
Develop and provide BSA training and conduct BSA Quality Control reviews
Plan and document action items and successfully complete designated BSA project items and provide support to BSA department when necessary
Perform other duties and work on additional projects as assigned
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree or a combination of education and work experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions
Experience with the operation of BSA/AML and Fraud detection system
Previous banking or Credit Union experience and BSA/AML and OFAC related work experience

Preferred Qualifications- Education & Prior Job Experience

Extensive knowledge of BSA/AML, U.S. Patriot Act, OFAC Regulations and related regulatory guidance
Working knowledge and operation of BSA/AML detection system and solid understanding of BSA risk areas and mitigating factors
Previous management or supervisory experience
Certified BSA accreditation or must be obtained within 12 months of hire
Experience with Credit Union systems

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Knowledge of the Credit Union’s operations and a comprehensive understanding of BSA and AML laws and regulatory requirements, including, but not limited to OFAC and CIP
Ability to demonstrate superior people management, interpersonal and employee engagement skills, to include directing, coaching, counseling and motivating staff
Ability to supervise multiple staff personnel
Ability to demonstrate excellent oral and written communication skills
Ability to demonstrate excellent planning and organization skills with the ability to prioritize and manage multiple assignments simultaneously with and work effectively under pressure and strict deadlines
Ability to demonstrate strong research, critical thinking, analytical, database management, statistical and problem solving skills
Ability to make sound decisions by exercising independent judgment and capacity for attention to detail, and must have strong verbal and written communication skills with the ability to summarize and present findings in a clear and concise manner
Ability to exercise flexibility, and able to work as part of a team and independently and be able to work and communicate with all levels of management and non-management
Ability to demonstrate excellent leadership and training skills and resourcefully solve problems and maximize resources
Ability to elicit confidence and build rapport with staff
Ability to travel required as needed
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Product Owner/Sr Product Owner, Technology Products (Dallas, TX, US)

Intro

Why you'll love this job

You will represent the voice of the Customers, Crew Schedulers and Crewmembers by serving in the role of a Product Owner for the Crew Management Experience product.

What you'll do

Contributes to the cocreation of Product Vision and Product Strategy tied to Portfolio goals
Utilizes technical knowledge such as A/B testing, product architecture, continuous deployment process, DevOps practices, data models and analytics, querying languages, tools supporting automation/metrics and other technologies in support of the products/services owned
Communicates regularly on OKRs, product roadmap, planned development, upcoming releases, and areas requiring leadership’s attention
Coordinates with other Product team members to manage product dependencies and increments of value
Performs continuous product discovery and offers valuable solutions that align to Product OKRs
Understands the budgetary implications, related organizational constraints in factoring areas of focus
Uses data to define baselines, measure outcomes, share insights, order backlog items, etc.
Conducts competitive benchmarking, presents new technologies/solutions, identifies unmet/underserved need
Defines and maintains a healthy backlog, operating consistently in adopting organizational standards and presents the backlog items with squads and external team members
Seeks input from product, process and technology areas and balances time-sensitive improvements needed for maintaining both technical and product health
Collaborates with various internal team members (i.e. UX, Technology, Vendors, Risk, Compliance, Security
Influences leaders, squads and peers on product strategy, roadmap items, OKRs and upcoming releases
Practices agility in discovering and delivering value continuously

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in related field plus 3 years of experience in Product Management/ Delivery (ex: product analyst, user researcher, product owner, etc.) or 5 years of relevant work experience

Preferred Qualifications- Education & Prior Job Experience

Experience determining Product Market fit and defining a Go-to-Market strategy
Demonstrate familiarity with Agile Product Management tools

Skills, Licenses & Certifications

Relevant certifications in Product Management/Product Delivery field
Has strong knowledge/expertise of product domain including the business model, constraints, regulations, user experiences, etc.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, IT Cyber Risk and Audit Governance - Risk Management (Dallas, TX, US)

Intro

Why you'll love this job

The Manager, Cybersecurity Risk Management plays a key role in American Airlines’ Cybersecurity Governance, Risk, and Compliance (GRC) function. This position is responsible for both Third-Party Risk Management (TPRM) and Cybersecurity Risk Analysis efforts. The role ensures that the airline maintains a strong understanding of its cybersecurity risk landscape across internal operations and third-party dependencies.

What you'll do

Develop and implement a cyber risk quantification framework to support strategic decision-making
Define and monitor cyber risk indicators, thresholds, and metrics in partnership with cybersecurity, IT, and business stakeholders
Conduct scenario-based and control-based cyber risk assessments to inform planning and improve incident response readiness
Advise business units and BISOs on cyber risk exposure, remediation options, and alignment with enterprise risk tolerance
Lead the enterprise-wide third-party risk management program, including onboarding, risk assessments, control validations, and ongoing monitoring
Collaborate with procurement, legal, and business units to ensure security and data protection requirements are integrated across the vendor lifecycle
Maintain a centralized inventory of third-party relationships mapped to risk tiers, criticality, data sensitivity, and required security controls
Leverage GRC platforms to streamline risk management workflows, enhance reporting, and support other GRC functions
Stay current on emerging threats, regulatory changes, and industry best practices to evolve the cyber risk management program

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in Cybersecurity, Risk Management, Computer Science or equivalent experience/training
5+ years of experience in Cybersecurity, Risk Management, or related GRC fields
Hands-on experience managing and/or conducting enterprise risk assessments
Experience in a large, complex, or highly regulated environment
Familiarity with cybersecurity frameworks (e.g. NIST CSF) and regulatory standards (e.g. TSA, PCI DSS)
2 years of experience in a supervisory role
2 years of experience with operating in an Agile development environment

Preferred Qualifications- Education & Prior Job Experience

Master’s degree in Cybersecurity, Information Assurance, or a related field
Experience in a managerial role, overseeing a team of cybersecurity risk management professionals

Skills, Licenses & Certifications

Relevant cybersecurity certifications, such as CISSP, CISM, CRISC, CISA, or equivalent
Strong knowledge of cyber risk quantification or modeling frameworks
Strong knowledge of third party risk management and GRC platforms (e.g. OneTrust, Archer)
Strong understanding of cybersecurity controls and third party attack vectors
Knowledge of principles and best practices in Information Security, Privacy, Business Continuity, and Disaster Recovery
Audit background, including familiarity with SOC I (SSAE16 ) and SOC II, ISO 27001, preferred
Experience presenting key, sensitive information to Senior Leadership
Demonstrated initiative, flexibility, and ability to adapt to changing priorities and work environments
Proven ability to handle multiple projects/work streams and demands efficiently
Demonstrated ability to deliver prioritized outcomes using Agile work management principles
Ability to think strategically and use sound judgment and initiative in making decisions

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Manager, Security Management System (Dallas, TX, US)

Intro

Why you'll love this job

•   The Manager, Security Management System will be the SeMS facilitator and the enterprise-wide focal point for the SeMS.
•   Tasked with managing the development, administration, maintenance, promotion, and the responsible manager for continuous improvement of the SeMS and related security publications.
•   Provide leadership with consistent overviews of the security threats, vulnerabilities and risk impacting operations to support officer level decision-making.
•   This role is a part of the Corporate Security team within the Government Affairs group

What you'll do

• Manages a team of Sr. Analysts to ensure compliance with Corporate Policy and Requirements around IOSA Security Management System
• Provide security risk management support evaluating existing operations, new business opportunities and directs a cross- functional team to manage, execute action items/special projects in support of AA’s strategic plan
• Leverage security data to identify and assess areas of operational inefficiency within existing business operations and drive threat and vulnerability review mitigation and corrective actions
• Partner with functional teams throughout the enterprise to drive SeMS implementation and monitors for success
• Collaborate with other departments to ensure plans integrate seamlessly into the overall project goal. Support strategic planning efforts across the departments, owning and assisting key work streams regarding security management
• Deliver reports, summaries, and presentation on Security related data and information to senior leadership
• Prepare and delivers high impact presentations to senior management on security threats and vulnerabilities, mitigations, controls, corrective actions, strategic proposals, and recommendations
• Interact frequently with frontline and unions up to senior leadership, as well as, with Government agencies such as TSA and host nation regulators and airport authorities.
• Review and updates the SeMS policies, procedures, security manuals and publications, training, and promotion policies, and coordinate changes with appropriate SeMS Sr. Analysts and operational workgroups
• Lead SeMS promotions to ensure security communications are distributed enterprise-wide

• Serve as a direct liaison with IOSA/IATA and host government regulators for all matters of SeMS
• Provide leadership with consistent overviews of the security threats and vulnerabilities and risk impacting operations to support officer level decision-making
• Ensure compliance with all applicable regulations, laws and policies pertaining to SeMS. The Security Management System (SeMS) Compliance Program

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience
• Bachelor's degree in computer science, Security Management, or a related field
• 5+ years of Security Management relevant experience

Preferred Qualifications – Education & Prior Job Experience
• Master’s degree in management business administration, Security Management, or a related field
• Familiar with commercial airline operations

Skills, Licenses, and Certifications
•   IATA SeMs or Security certification
•   Risk or Threat Assessment certification
•   Must have experience in security threat and vulnerability identification
•   Must have risk management experience
•   Must have the ability to work well on a team
•   Must have experience working with and analyzing data
•   Must be familiar with quality assurance and quality control methods
•   Must be familiar with identification of root causes

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Feel free to be yourself at American

Supervisor, Warehousing and Distribution (Tulsa, OK, US)

Intro

Why you'll love this job

This job is a member of the Warehousing and Distribution leadership team.
Responsible for supervising a unionized workforce’s daily operation of Technical Operations Supply Chain operation of aircraft parts and tooling, to include, shipping, receiving, inventorying and movement of company materials. This also includes the supervision of all Stores personnel assigned to the operation.

What you'll do

Supervises and assigns job responsibilities to the front line team in one or more occupations
Coordinates with TechOps and Supply Chain partners on status of material requests
Manages all Administrative duties within the Supply department
Interprets company policies to workers and enforces safety regulations
Recommends or initiates personnel actions such as promotions, transfers, discharges and disciplinary measures
Maintains time and attendance records as well as personnel files and performance records
Maintains audit compliance
Maintains warehouse and supply locations assigned; maintain an efficient and orderly workforce/operation
Leads regularly scheduled crew briefings to communicate to team members department Policy and Procedural changes

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
3 years of relevant work experience

Preferred Qualifications- Education & Prior Job Experience

Bachelor's degree in Business, Supply Chain, Finance, Logistics or equivalent experience/training
Previous supervisory experience
Extensive Supply Chain or Logistics experience

Skills, Licenses & Certifications

Extensive Supply Chain experience in Automotive, Aviation, or Electrical Industries
Knowledge of applicable computer systems used by frontline members
Knowledge of how to find, read, and understand FAR's and how best to apply them to the line supply organization
Ability to quickly grasp various Collective Bargaining Agreement language and interpret it then apply the language to various situations
Knowledge of shipping limitations or the ability to quickly find these limitations as outlined in the IATA and 49 CFR
Must be able to walk extensively between Hangars
Must posess a current and valid driver's license
Must be able to work all shifts, 24/7, including holidays
Some travel required
Must be willing to work extended hours based on operational needs

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Customer Service Manager, Airport Customer Experience (Providence, RI, US)

Intro

Why you'll love this job

This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division.
Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience.

What you'll do

Drives operational excellence
Creates an environment that cares for our frontline team members and celebrates the team successes
Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies
Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Promotes an environment of mutual respect and trust between frontline team members
Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Manager, Aircraft Base Maintenance (Tulsa, OK, US)

Intro

Why you'll love this job

This job is a member of the Base Maintenance Team within the Integrated Operations Division.
Responsible for leading a team of supervisors, crew chiefs, aircraft maintenance technicians, and administrative team members as a key member of the dynamic and fast-paced American Airlines Maintenance organization.
This job ensures safety, quality, production, and budgetary commitments are met.

What you'll do

Manages the daily Production requirements through subordinates
Provides short and long term strategic direction for department
Ensures team members are following procedures in order to ensure maximum efficiency, compliance and safety
Leads staff to ensure team members skills are utilized to the highest degree possible; leads coordination with Maintenance Training to ensure on-going enhancement of staff and skill set
Conducts regular meetings with Business Reviews and Boardwalks to ensure best possible communication, identification, and resolution of action items
Monitors the coordination of maintenance manpower requirements overtime and consistency with program scheduling and priorities
Maintains effective communication between Maintenance, Engineering, Facilities Maintenance and other Supply Chain groups
Ensures development, review and validation of maintenance requirements to ensure appropriate training for maintenance as well as leadership development
Ensures all mandatory requirements are scheduled/completed to maximize the efficiency and effectiveness of the applicable aircraft, component, or engine flow plan as well as the safe operation of the fleet
Ensures team members know, understand and are engaged in achieving critical Metrics and key performance indicators
Develops LEAN Improvement Strategy
Manages hangar-wide flow of maintenance aircraft such as scheduled maintenance, mods and drop-ins by shift
Executes manpower deployment and shift production requirements

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Business, Aeronautics or related field or equivalent experience/training
3 years experience leading other personnel
Experience in positions requiring budget understanding, resource forecasting and management and workloadplanning in maintenance environments
3 years Aircraft Maintenance Operations or compliance equivalent experience

Preferred Qualifications- Education & Prior Job Experience

4 years leadership experience
Lean, Continuous Improvement or Six Sigma experience

Skills, Licenses & Certifications

A&P License
Knowledge of audit requirements
Knowledge of labor reporting and crew utilization
Strong interpersonal and PC skills
Knowledge of the GPM and SPPM
Ability to concurrently manage multiple areas of responsibility.
Excellent analytical, organization and planning skills
Must pass a background reference check and criminal fingerprint check
Ability to work effectively with all levels of team members
Some travel may be required

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Crew Chief, Technical Line Maintenance - United Kingdom LHR (London, GB)

Intro

Why you'll love this job

FAA A&P Certified Crew Chief leading a group of Maintenance Technicians, accomplishing routine and non-routine line maintenance for AA and any customer airlines. Report to the local Duty Manager Line Maintenance.

What you'll do

To lead, direct and support a group of Maintenance Technicians and act as duty senior Maintenance representative in the absence of Supervision.
To plan and manage work assignments for staff under their control in an efficient, timely and financially prudent manner and administer the operation to ensure the smooth running of the daily workload.
To oversee and where necessary assist with line maintenance and troubleshooting on American aircraft types B777 and B787.
To comply with safety directives & application of safe work methods.
To accomplish checks/remedial work and all associated paperwork in a timely fashion.
Carries out all reasonable instructions from management.
To communicate effectively, professionally and appropriately with all relevant persons in a timely manner, regarding activities under their control.
To identify and communicate the training requirements of team members within their work family.
To ensure rules and regulations of FAA and other agencies and authorities are complied with.
To be willing to carry out field trips or other short-term assignments.
To provide feedback on a regular basis including coaching & counseling

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Read, write and speak both English and Native Language
Must be able to secure appropriate airport authority and/or US Customs security badges
Possess an FAA A&P Technicians License
Be able to exercise authority while at the same time be able to empower the direct reports for the general functionality of the department
Qualifications & experience on Boeing 777 and 787- must obtain
Valid driving license
A willingness to work in a shift environment, including weekends, bank and public holidays
Valid passport

Preferred Qualifications- Education & Prior Job Experience

Previous experience as a Lead/Crew Chief AMT

Skills, Licenses & Certifications

Superior technical, analytical and troubleshooting skills
Proactive approach to all assigned and undertaken work
Able to work under pressure with minimum/no supervision
Ability to handle multiple tasks and prioritize workload
Diplomacy and ability to maintain a calm demeanor in a stressful environment
Be a motivated and proactive leader who can function with little direction from above

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Manager, Airport Customer Experience Administration (Charlotte, NC, US)

Intro

Why you'll love this job

Responsible for leading a group of management and support staff responsible for all aspects of Customer Operations staffing.
This role is a part of the Hubs & Gateways Team within the Airports group.

What you'll do

Partners with Manpower Planning (HDQ) and CE Finance to make sure that airport has the proper staffing models and headcount levels approved
Works with the admin team to build the Agent and CAR shift and vacation bids
Ability to learn the new JCBA contract and be a subject matter expert for educating the front line leaders and maintaining strategic conversations including grievance forums
Maintains budgeted headcount to support the customer service operation by overseeing the agent in-classification and out-of-classification transfers and new-hire process
Works with the Customer Service management team, local training department, FSU and Talent Services for filling vacancies
Manages the agent overtime office for offering overtime and part-time extensions to support operational needs
Ensures staffing is sufficient to meet seasonal needs, holidays and “flex flying”
Creates opportunities to reduce costs during slower seasons as well as reduced flying days
Works to develop new automated tools to reduce the workload or to advance the organization and make smarter decisions not only impacting the operation but also enhancing the employee experience

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree / Master's degree or equivalent training/experience
5+ years of business, operational, and financial background with experience in assessing manpower needs, administering bids, along with a good understanding of staffing models or relevant experience

Preferred Qualifications- Education & Prior Job Experience

Experience with Hyperion Essbase
Experience managing multiple labor agreements
Experience in data analytics, continuous improvement, or project management

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, Outlook, etc
Ability to develop, lead and motivate employees as well as work closely with both airport and union leadership teams
Ability to identify opportunities for improvement as well as having prior success in implementing strategic initiatives
Strong presentation, organization and planning skills
Ability to develop compelling business cases
Strong leadership and interpersonal skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Supervisor, Aircraft Base Maintenance - Engine Shop (Tulsa, OK, US)

Intro

Why you'll love this job

This job is a member of the Base Maintenance Team within the Integrated Operations Division.
Responsible for supervising a team of Crew Chiefs and mechanics as a key member of the dynamic and fast-paced American Airlines Maintenance organization.

What you'll do

Leads by example, coaches our team members to success and builds trustworthy relationships
Manages the daily Production requirements through subordinates
Ensures team members are following procedures in order to ensure maximum efficiency, compliance and safety
Leads staff to ensure team member's skills are utilized to the highest degree possible; leads coordination with Maintenance Training to ensure on-going enhancement of staff and skill set
Conducts regular meetings with Business Reviews and Boardwalks to ensure best possible communication, identification, and resolution of action items
Monitors the coordination of maintenance manpower requirements overtime and consistency with program scheduling and priorities
Maintains effective communication between Maintenance, Engineering, Facilities Maintenance and other Supply Chain groups
Ensures team members know, understand and are engaged in achieving critical Metrics and key performance indicators
Executes manpower deployment and shift production requirements

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School Diploma or GED equivalency
1 year leadership experience supervising production operation in an area related to heavy/shop maintenance
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

Bachelor's degree in Business, Aeronautics or related field or equivalent experience/training
3 years of aircraft maintenance experience
FAA Airframe & Powerplant Certificate
Experience supervising and/or leading workgroups

Skills, Licenses & Certifications

A&P License
Strong working knowledge of the GPM and SPPM
Understanding of Airline/Technical operations
Knowledge of audit requirements
Knowledge of labor reporting and crew utilization
Strong interpersonal and PC skills
Ability to concurrently manage multiple areas of responsibility.
Excellent analytical, organization and planning skills
Must pass a background reference check and criminal fingerprint check
Ability to work effectively with all levels of team members

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Customer Service Agent Part Time (Chicago, IL, US)

Intro

Why you'll love this job

The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $19.64 per hour.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Issue, reissue and refund passenger tickets
Book, ticket and confirm flight reservations
Rebook passengers on oversold flights and during irregular operations
Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades
Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh
Perform passenger boarding, including ticket lift and/or boarding pass lift/verification
Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria
Operate jetways/bridges for purposes of boarding and deplaning passengers
Make boarding and departure gate announcements
Deliver domestic/international flight documents
Perform passenger service flight close-out procedures
Accept, check and tag passengers’ baggage at resolution centers, full-service ticket counters, and first class ticket counters
Maintain timeline of flight boarding process
Perform customer service on the job training
Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations
Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters
Queue lines at ticket counter kiosks and ticket counters
Clear/verify international documents at kiosk in the ticket counter area and activation stations
Accept and activate passengers’ self-tagged bags at activation stations
Assist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors
Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts
Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements.
Respond and assist during security and/or emergency situations
Provide connecting passengers with gate information
Provide quality customer service in a professional manner and in accordance with American’s guidelines.
Adhere to company policies, procedures, and performance standards.
Complete job-relevant trainings
Adhere to government regulations (e.g. DOT, FAA, TSA)
Use multiple internal resources/systems including during customer interactions
Wear uniforms as required by company policy

Depending on your airport size, you may also do the following:

Perform Passenger Operation Control functions including air to ground communication as well as Tower functions
Assist international passengers through customs/immigration, including baggage recheck
Deliver boarding passes, international flight documents and customs/immigration forms

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED or international equivalent
Bilingual language skills required in some locations
Applicable valid driver’s license as required by local authorities
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Premium Guest Services Coordinator Part Time (Los Angeles, CA, US)

Intro

Why you'll love this job

The Premium Customer Services Coordinator (PCSC) will be responsible for the overall performance within the PCSC work area. In addition, the PCSC is a working member of the Premium Customer Services Group. PCSCs may be required to lead and direct the work of other employees. Starting pay is $28.23 per hour.

What you'll do

These are the essential functions of the job
This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Provide premium customer service to all customers
Register customers and verify their access to club(s) and/or lounge(s)
Greet customers by completing all guest experience items (e.g., greet customers using their name when possible, ensure name tag is visible, provide WIFI password, ask how you can assist)
Book and confirm flight reservations (e.g., using the semi-automated business review environment [SABRE], Qantas Intelligent Keypad [QIK]) All
Check premium customers in for their flights (e.g., flight changes, rebooking, passport verification swipe)
Monitor flights to identify boarding times, delays, or disruptions to best accommodate customer needs
Issue customer tickets (e.g., day of departure, reissues, future tickets)
Place customers on priority lists (e.g., upgrades, standby)
Provide timely resolution of customers’ travel issues
Contact the next level of customer service support (i.e., premium services CSCs or CSMs) to address unresolved customer issues, as needed
Document customer issues in the passenger name record (PNR)
Perform club enrollment or sales activities (e.g., Admiral’s Club, credit card memberships)
Coordinate all services provided to elite status customers (e.g., Concierge Key program and Five Star service)
Assist elite status customers (e.g., Concierge Key, Five Star Members) as they move throughout terminals
Assist customers with their baggage, as needed
Monitor or maintain the appearance of the lounges or clubs (e.g., via conduct of walk-throughs)
Communicate with business partners to ensure food and beverages are provided to club and/or lounge customers at all times
Oversee the activities of business partners providing services (e.g., catering, sanitation) to the club(s) and/or lounge(s)
Assist customers with technology provided in the club(s) and/or lounge(s)
Reserve conference rooms (e.g., 1 hour) for same-day travel requests
Coordinate services for any meetings occurring in conference rooms (e.g., food for the meetings)
Complete open or close procedures for club(s) and/or lounge(s)
Oversee the performance and appearance standards of all agents working in club(s) and/or lounge(s)
Oversee the scheduling for all agents working in club(s) and/or lounge(s)
Address escalated customer issues or concerns
Evaluate and address staffing needs based on volume and irregular operations
Train employees regarding the operations and norms of the customer service club(s) and/or lounge(s)
Conduct liquor inventory audit with beverage business partner
Monitor KeyStar system to arrange appropriate services for customers (e.g., government officials, OneWorld, Concierge Key, FiveStar)
Complete daily shift reports to advise and inform other coordinators of club and/or lounge activities
Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays
Complete job-relevant trainings

What you'll do (cont.)

Adhere to company policies, procedures, and performance standards
Wear uniforms as required by company policy
Adhere to government regulations (e.g., DOT, FAA, TSA)
Conduct transport check to ensure safe and timely transfers
Use multiple internal resources/systems, including during customer interactions

* Reasonable accommodations may be made for qualifying individuals with disabilities

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED
Must be able to read, write, fluently speak and understand the English language
Bilingual language skills required in some locations
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Actively demonstrate extraordinary customer service and customer engagement in an environment of hospitality
Ability to work under pressure, handle a multitude of projects concurrently while paying close attention to detail and customer service
Excellent salesmanship skills/interpersonal skills with ability to interact effectively with all levels of management and public contact
Service-oriented and self-motivated with a high level of professionalism
Able to attend training classes in Dallas/Fort Worth, Texas
Prior customer hospitality experience strongly preferred
Maintain a well-groomed and professional appearance
Excellent communication skills
Prior travel industry experience preferred
PC experience preferred
Strong organizational and administrative skills required
Ability to work irregular and/or extended hours, including weekends and holidays
Must report to work on a regular and timely basis

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Customer Service Coordinator Full Time (New Orleans, LA, US)

Intro

Why you'll love this job

The Customer Service Coordinator interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $22.07 per hour.

What you'll do

Promotes and sells air travel to the traveling public or freight forwarders
Provides assistance with passenger check-in and cargo acceptance
Interprets government rules and requirements for domestic and international travel or cargo shipments
Meets and dispatches aircraft within established times
Provides assistance to distressed passengers and customers
Protects company property and revenue
Provides for safe travel
Possesses the physical ability and dexterity to use motor skills to perform various job-related tasks
Uses organizational skills to perform multiple tasks within a limited time period
Is self-motivated and requires minimal supervision
Responds and assists during security and emergency situations
Follows internal/external policies and procedures
May be required to drive and operate air stairs up to various types of aircraft in order to enplane and deplane passengers
Responsible for the overall performance within work area and may be required to lead and direct the work of other employees
May be required to perform Passenger Operation Control functions including air to ground communication as well as Tower functions

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED
Read, write, fluently speak and understand the English language
Bilingual language skills required in some locations
Applicable valid driver’s license as required by local authorities
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Ability to work irregular and/or extended hours, including weekends and holidays
Must report to work on a regular and timely basis

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Supervisor, Warehousing and Distribution (Dallas, TX, US)

Intro

Why you'll love this job

This job is a member of the stores team for our new Central Fulfillment Center. This facility features a Warehouse Management System customized for our unique needs, an automated storage and retrieval system, and autonomous material handling equipment.
Responsible for supervisng a unionized workforce’s daily operation of Technical Operations Supply Chain operation of aircraft parts and tooling, to include, shipping, receiving, inventorying and movement of company materials. This also includes the supervision of all Stores personnel assigned to the operation.

What you'll do

Supervises and assigns job responsibilities to the front line team in one or more occupations
Coordinates with TechOps and Supply Chain partners on status of material requests
Manages all Administrative duties within the Supply department
Interprets company policies to workers and enforces safety regulations
Recommends or initiates personnel actions such as promotions, transfers, discharges and disciplinary measures
Maintains time and attendance records as well as personnel files and performance records
Maintains audit compliance
Maintains warehouse and supply locations assigned; maintain an efficient and orderly workforce/operation
Leads regularly scheduled crew briefings to communicate to team members department Policy and Procedural changes

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
3 years of relevant work experience

Preferred Qualifications- Education & Prior Job Experience

Bachelor's degree in Business, Supply Chain, Finance, Logistics or equivalent experience/training
Previous supervisory experience
Extensive Supply Chain or Logistics experience

Skills, Licenses & Certifications

Extensive Supply Chain experience in Automotive, Aviation, or Electrical Industries
Knowledge of applicable computer systems used by frontline members
Knowledge of how to find, read, and understand FAR's and how best to apply them to the line supply organization
Ability to quickly grasp various Collective Bargaining Agreement language and interpret it then apply the language to various situations
Knowledge of shipping limitations or the ability to quickly find these limitations as outlined in the IATA and 49 CFR
Must be able to walk extensively between Hangars
Must posess a current and valid driver's license
Must be able to work all shifts, 24/7, including holidays
Some travel required
Must be willing to work extended hours based on operational needs

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Analyst/Sr Analyst, Business Transformation (Dallas, TX, US)

Intro

Why you'll love this job

The Sr Analyst, Business Transformation will be responsible for analyzing and evaluating business opportunities, developing strategic plans, and executing projects to drive growth and profitability. The ideal candidate will have strong analytical skills, project management experience, and excellent communication skills. This role requires a creative, entrepreneurial vision focused on driving operational improvements and change management with strong technical skills.
This role is part of the Business Transformation team within our Finance division.

What you'll do

Embed and engage with division leaders to learn the business and build relationships; understand the complexity of business and operational processes and workflows
Collaborate with business units & executive leadership to identify and prioritize initiatives that align with overall strategy
Define project scope, objectives, and timelines for initiatives and track progress against goals
Manage project stakeholders to execute initiatives and ensure delivery on-time and within budget
Monitor and evaluate performance against established KPIs and recommend adjustments as needed
Develop and implement detailed project and business plans, providing an integrated view of progress and tracking overall milestone completion
Collaborate with technical and operations teams to gather requirements and feedback from key business stakeholders to develop clear, and detailed specifications to drive delivery of measurable process improvement goals
Assist in development of presentation materials for board meetings & executive presentations
Collaborate with executive team members to determine and prioritize strategic growth opportunities

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

Bachelors degree in Business or related discipline
2+ years of total experience in management/strategy consulting, investment banking, private equity, corporate strategy, Finance or other related roles

Preferred Qualifications - Education & Prior Job Experience

Skills, Licenses, & Certifications

Excellent project management skills with experience driving strategic initiatives and delivering results
Strategic planner with the ability to plan and execute upon a defined task or strategy
Outstanding written and interpersonal communication skills; ability to synthesize and convey complex business concepts effectively
Self-starter comfortable working with autonomy, and can successfully prioritize and manage multiple assignments
Fast learner with a desire to move with urgency, accountability, and intent
Knowledge and understanding of financial statements, financial modeling, and financial reporting
Innovative and creative thinker with demonstrated ability to express complex ideas in a clear and concise manner
Strong emotional intelligence and the ability quickly build internal and external relationships
Comfort operating in a fast-paced environment
Low ego individual with a collaborative and convening work style
Advanced Excel / Tableau skills and PowerPoint skills to produce board materials and data visualizations

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Plant Maintenance Mechanic - Facilities (Los Angeles, CA, US)

Intro

Why you'll love this job

Responsible for being a key reason why friends, family, and customers of American Airlines fly safely and on time.
There are also opportunities for job growth and advancement, training, and working with many of the industry’s most talented aviation professionals.
Starting pay is $38.56 per hour.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job, absent undue hardship. Please contact Accommodations@aa.com should you wish to request an accommodation.

Technical Functions

Troubleshoot, disassemble, clean, check, repair, rework, replace, fabricate, assemble, install, and adjust any building component, plant equipment, automotive and ground equipment, machinery, accessories, and parts
Execute assignments requiring plumbing skills
Execute assignments requiring millwright skills
Weld materials
Perform general building maintenance and construction work
Maintain locks and keys for facility (doors, desks, gates) and other airport locations, including digital security access doors and gates

GSE / Facilities General Functions

Assist in storage, removal, and clean-up of hazardous waste
Ensure forms, records, reports, and other work-related paperwork are completed properly
Request parts
Clean work area after each shift in preparation for the next crew
Perform Foreign Object Debris (FOD) walks
Coordinate with vendors regarding technical questions
Explain work procedures to other personnel
Escort vendors throughout airport property

American Airlines General Functions

Report to position on time, as scheduled, and at assigned station or location, including varying shifts, weekends, and holidays
Perform all functions in accordance with safety procedures and policies
Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Follow instructions from supervisor or Crew Chief, as applicable
Coordinate with other employees, vendors, and stakeholders to accomplish work tasks
Perform duties that require general safety awareness (e.g., when working in an area with moving vehicles)
Wear uniforms and work shoes as required by company policy
Use relevant electronic systems to complete work

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED.
Valid driver's license.
Ability to read, write, fluently speak and understand the English language or language native to geographical location.
Minimum of thirty-six months (36) or more journeyman experience in one or more maintenance trades such as a carpenter, electrician, HVAC, millwright, painter, plumber, or welder.
Possess the applicable state or city license.
Must be willing to work outdoors in any weather conditions in accordance with Company Safety Guidelines.
Must be willing to work extra hours when there are operational needs, such as weather delays.
Ability to work rotating shifts including weekends, holidays, and days off.
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA).
Must be able to secure appropriate airport authority and/or US Customs security badges.
You will be required to successfully complete our drug screening process.
Any subsequent relocation expenses are the responsibility of the candidate.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Customer Service Manager, Airport Customer Care (Charlotte, NC, US)

Intro

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Airports Team within the Customer Experience Division.

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty
Manage escalated service issues and be visible to your team members when problems arise
Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.
Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision-making skills
Ability to work independently as well as collaboratively\
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Vice President, AACU Information Security and IT Operations (Dallas, TX, US)

Intro

Why you'll love this job

This job is within the American Airlines Federal Credit Union. The Vice President of Information Security and IT Operations at the Credit Union is responsible for leading the organization's IT service management, application support, and enterprise information security functions. This includes ensuring a secure, efficient, and reliable IT environment, balancing strategic leadership and hands-on operational oversight. The role will oversee enterprise security, IT service management, and application support, ensuring alignment with business objectives and regulatory requirements.

What you'll do

Information Security Leadership

Develop and execute a comprehensive enterprise information security strategy aligned with business objectives and regulatory requirements
Lead all cybersecurity policies, frameworks, and incident response initiatives
Establish and oversee security controls, compliance programs (NIST, ISO 27001, SOC 2, PCI-DSS), and audit processes
Develop security strategy, including SIEM, endpoint protection, IAM, and cloud security solutions
Act as the primary liaison for security-related audits, legal matters, and board reporting
Lead security operations, vulnerability management, threat detection, and response efforts to proactively mitigate risks

IT Operations & Service Management

Oversee Application Support, IT Helpdesk, and Service Desk operations to ensure high availability, performance, and end-user satisfaction
Implement and optimize ITIL best practices for incident, problem, change, and asset management
Enhance IT service management frameworks to ensure efficiency in ticket resolution, escalation processes, and user support
Lead application support teams to ensure system reliability, maintenance, and continuous improvement
Partner with business units to improve IT operational efficiency and innovation while maintaining cost-effectiveness
Drive digital transformation initiatives related to ITSM, automation, and operational enhancements
Manage IT vendor relationships, contracts, and procurement for security and operational technology solutions

Leadership & Strategy

Provide strong leadership to a team, fostering a culture of collaboration, accountability, and innovation
Develop and manage budgets, ensuring cost-effective solutions without compromising security or performance
Serve as an advisor to the SVP Technology on security and IT operational matters
Maintain up-to-date knowledge of industry trends, emerging threats, and best practices to continuously evolve the organization’s IT capabilities
Represent the IT operations and information security function in board meetings, executive discussions, and cross-functional committees
Participate in strategic planning and business alignment initiatives
Perform other duties as assigned

The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in information technology, Cybersecurity, Business, or a related field
10+ years of leadership experience in IT Operations and Information Security with a proven track record of success
Deep expertise in cybersecurity frameworks, regulatory compliance, and risk management
Knowledge of IT service management (ITSM) and application support
Hands-on experience with cybersecurity tools, IT operations platforms, and service desk management software
Demonstrated experience in leading cross-functional teams and managing large-scale IT initiatives

Preferred Qualifications- Education & Prior Job Experience

Master’s degree in a subject area relevant to the role
Experience implementing and administrating an information security program
Experience with financial services industry, credit union’s departments, products and systems
Technical experience to include desktop (client side), telecommunications, data center storage, virtualization, routing/switching, server, and security technologies

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Ability to demonstrate excellent oral and written communication skills & presentation skills
Ability to demonstrate superior people management, interpersonal and employee engagement skills, to include directing, coaching, counseling and motivating staff
Ability to demonstrate a proactive approach with a focus on continuous improvement, user satisfaction, and adherence to standards
Ability to communicate complex security and IT concepts to executive leadership and non-technical stakeholders
Ability to demonstrate a strong business acumen and decision making capabilities
Skilled in leading, managing, developing and motivating a team
Ability to be highly efficient, organized and motivated and have the ability to lead multiple assignments concurrently
Ability to demonstrate abstract reasoning, critical thinking and problem resolution skills
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Member Services Representative, AACU Branch Operations (Tulsa, OK, US)

Intro

Why you'll love this job

This job is within the American Airlines Credit Union. The role is responsible for building positive relationships with American Airlines Credit Union members, which is key in understanding member needs and recommending appropriate products and services to fulfill those needs.

This position is located at the AA Credit Union Owasso Branch in 12411 E 96th St N Owasso, Ok, 74055.

What you'll do

Open new accounts, sell and process Credit Union services for new and existing members
Post deposits and process loan payments
Process various monetary transactions and maintain account information
Perform Notary Services as required
Create and promote positive name recognition for the Credit Union
Work with branch/department managers and leverage cross-selling opportunities
Research member inquiries and provide solutions as required in a timely manner
Maintain awareness of all branch functions and duties to provide proper support and coverage at all times
Implement and enforce internal control and security measures in accordance with Credit Union policies and government regulations
Foster a culture that promotes teamwork, service excellence and relationship building within the covered branches and overall organization
Perform loan interviews, processing and disbursement activities, as assigned by manager
May work a rotating Saturday schedule depending on job location
Perform other duties as assigned
The selected individual will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED
Must be able to work in-person at assigned branch location
Must have cash handling, sales, or a combination of customer service and financial institution experience within the last twelve months
Job level to be determined by the candidate's skills, qualifications and relevant consumer loan processing or underwrriting experience

Preferred Qualifications- Education & Prior Job Experience

College degree in business, finance, or related area, or equivalent financial services experience, or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions
Previous banking or Credit Union experience
Previous experience in a service-culture environment

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Ability to exercise excellent member service skills
Ability to perform in a service-culture environment with a desire to cross sell Credit Union products and services
Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
Ability to interact professionally with all employees and members
Ability to speak, read, and write in English is required; Spanish is a plus
Ability to work independently and with minimal supervision
Ability to perform basic math calculations and analyze data
Ability to self-motivate with strong organization skills and capacity for attention to detail
Ability to effectively prioritize work and meet deadlines
Ability to sit and/or stand for extended periods of time
Ability to work varying schedules, including evenings and weekends
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Plant Maintenance Mechanic - Stationary Operating Engineer (New York City, NY, US)

Intro

Why you'll love this job

Responsible for being a key reason why friends, family, and customers of American Airlines fly safely and on time.
There are also opportunities for job growth and advancement, training, and working with many of the industry’s most talented aviation professionals.
Starting pay is $ 43.87 per hour.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job, absent undue hardship. Please contact Accommodations@aa.com should you wish to request an accommodation.

Technical Functions

Troubleshoot, disassemble, clean, check, repair, rework, replace, fabricate, assemble, install, and adjust any building component, plant equipment, automotive and ground equipment, machinery, accessories, and parts
Execute assignments requiring plumbing skills
Execute assignments requiring millwright skills
Weld materials
Perform general building maintenance and construction work
Maintain locks and keys for facility (doors, desks, gates) and other airport locations, including digital security access doors and gates

GSE / Facilities General Functions

Assist in storage, removal, and clean-up of hazardous waste
Ensure forms, records, reports, and other work-related paperwork are completed properly
Request parts
Clean work area after each shift in preparation for the next crew
Perform Foreign Object Debris (FOD) walks
Coordinate with vendors regarding technical questions
Explain work procedures to other personnel
Escort vendors throughout airport property

American Airlines General Functions

Report to position on time, as scheduled, and at assigned station or location, including varying shifts, weekends, and holidays
Perform all functions in accordance with safety procedures and policies
Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Follow instructions from supervisor or Crew Chief, as applicable
Coordinate with other employees, vendors, and stakeholders to accomplish work tasks
Perform duties that require general safety awareness (e.g., when working in an area with moving vehicles)
Wear uniforms and work shoes as required by company policy
Use relevant electronic systems to complete work

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED.
Valid driver's license.
Ability to read, write, fluently speak and understand the English language or language native to geographical location.
Minimum of thirty-six months (36) or more journeyman experience in one or more maintenance trades such as a carpenter, electrician, HVAC, millwright, painter, plumber, or welder.
Possess the applicable state or city license.
Must be willing to work outdoors in any weather conditions in accordance with Company Safety Guidelines.
Must be willing to work extra hours when there are operational needs, such as weather delays.
Ability to work rotating shifts including weekends, holidays, and days off.
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA).
Must be able to secure appropriate airport authority and/or US Customs security badges.
You will be required to successfully complete our drug screening process.
Any subsequent relocation expenses are the responsibility of the candidate.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Principal Architect, IT Applications (Dallas, TX, US)

Intro

Why you'll love this job

This job is a member of the Information Technology team within the Information Technology Division.
This position is a senior technical role on a highly skilled and experienced team providing technical application design and leadership services.

What you'll do

Oversees and contributes to the technical approach of application design
Collaborates with developers to guide the architecture approach for the Functional and Technical Design; reviews, revises, and approves the content of these design documents
Creates required documents to support technical application architecture, vision, strategy, standards, policies, and presentations
Continually contributes technical input and responses in meetings and discussions in order to support the best application architecture
Escalates technical issues when needed to keep project on track and minimize risk
Creates, maintains, and communicates application architecture standards and procedures related to design, development, and other associated activities
Reviews Business Requirements documents and where applicable, offers alternative best-practice solutions prior to start of design
Reviews source code changes and/or unit test cases when applicable (i.e. where design, coding or project can involve high risk).
Provides technical assistance and feedback, as needed, related to the M&E application and its architecture
Consults and advises resources for related application architecture and infrastructure services and technologies
Applies appropriate technology to reduce costs and/or improve productivity resulting in value to the company
Maintains an effective approach on problem solving, multi-tasking, coordinating, and scheduling in accordance with stated goals to ensure visibility and predictability
Influences and empowers team members for growth and independence
Consistently demonstrates a positive, professional, leadership attitude and frame of mind when working with and communicating with others

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's in Computer Science, Computer Engineering, Technology , Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
8 years of development experience in COBOL, IMS DB/DC
5 years architectural and design experience
3 years MongoDB, Python, Eventing Technologies
3 years of SaaS platform management and administration
3 year of Azure Cloud or equivalent

Preferred Qualifications- Education & Prior Job Experience

Master's in Computer Science, Computer Engineering, Technology , Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
3 years of technical or team leadership experience
Airline industry experience

Skills, Licenses & Certifications

Proven ability to build strong and sustainable relationships with internal and external stakeholders
Hands-on experience in systems development in a variety of computing architectures and environments; proven experience with conceptual strategy and direction
Proficient in Agile and SDLC methodologies
Proficient in application architecture and design
Knowledge of IBM MQ, IIB, and/or SOA
Significant experience in requirements analysis and use case development, with a thorough understanding of software development life cycles, development and technology tools, testing methodologies, and requirements gathering
Experience supporting and directing technical architecture for supported business domains
Passion for change and continual improvement with ability to effectively lead, drive, and support change
Proven ability to work across multiple functional teams in the creation of business solutions
Experience with the operations characteristics of large scale and highly available computer systems deployed in a variety of software and hardware environments
Knowledge of systems integration practices and understanding of Service Oriented Architecture principles and practices
Ability to simultaneously manage a large Architect workload involving multiple projects, day-to-day tasks, meetings and ad-hoc technical requests
Ability to adapt to unexpected events, new facts, and rapidly changing circumstances
Ability to thrive in a sense-of-urgency environment and leverage best practices
Ability to be highly responsive and communicative, act with urgency, commit to follow-through and delivery, and respond to many simultaneous challenges with tenacity and innovation
During adversity or challenges, ability to apply discipline, responsibility, initiative, and resources to stay on course and/or achieve resolution
Understanding of the application environments and related tools, and their relationship to each other
Understanding of the end-to-end implementation process and procedures

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Manager, AACU Patch and Vulnerability Management (Dallas, TX, US)

Intro

Why you'll love this job

This job is within the American Airlines Federal Credit Union. The role is for overseeing and managing the patch and vulnerability management (PVM) processes for the Credit Union’s IT infrastructure, ensuring timely and effective patching of servers, desktops, network equipment, and other critical systems to maintain security, compliance, and operational efficiency.

What you'll do

Develop, implement, and oversee the Credit Union’s enterprise-wide patch and vulnerability management strategy
Lead a team of patch management specialists responsible for patching servers, desktops, network devices, and other IT assets
Ensure timely and effective deployment of patches to mitigate security vulnerabilities while minimizing business disruption
Work closely with Information Security, IT Infrastructure, and Application teams to prioritize patches based on risk assessment and criticality
Monitor industry trends, threat intelligence feeds, and vendor releases to proactively address security vulnerabilities
Manage enterprise patching tools, automation frameworks, and compliance reporting solutions
Develop and maintain dashboards and key performance indicators (KPIs) to track patching progress, compliance levels, and remediation timelines
Oversee regular vulnerability assessments and coordinate remediation efforts in collaboration with IT teams
Establish patching schedules, maintenance windows, and rollback procedures to ensure minimal impact on operations
Ensure compliance with regulatory and security frameworks, including PCI, NCUA, FFIEC, and other industry standards
Provide leadership, coaching, and mentorship to the PVM team, fostering a culture of continuous improvement and accountability
Oversee an annual budget for patching tools, automation solutions, and team operations
Perform other duties as assigned
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED
Bachelor’s degree in Computer Science, Information Security, Engineering, or a related field, or equivalent work experience
Proven experience leading patch and vulnerability management programs in an enterprise environment
Strong knowledge of patching processes for operating systems, applications, and network devices across Windows, Linux, and cloud environments
Experience with patch management tools such as Microsoft SCCM, WSUS, Ivanti, BigFix, Tanium, or similar enterprise solutions
Familiarity with vulnerability scanning tools such as Tenable Nessus, Qualys, or Rapid7
Understanding of security frameworks such as NIST, CIS, FFIEC, and PCI-DSS

Preferred Qualifications- Education & Prior Job Experience

Experience managing patching processes in highly regulated industries (e.g., financial services, healthcare)
Knowledge of ITIL change management principles and best practices for patching in production environments

Skills, Licenses & Certifications

Strong technical knowledge of operating systems, networks, and enterprise security principles
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Visio) and reporting tools for metrics and dashboards
Ability to analyze vulnerability data, assess risk, and prioritize patch deployment accordingly
Strong leadership and team management skills, including coaching and staff development
Excellent verbal and written communication skills, with the ability to interact with both technical and non-technical stakeholders
Strong organizational and project management skills, with the ability to manage multiple tasks and deadlines.
Availability for after-hours patching and emergency security updates as needed
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Analyst/Sr Analyst, Financial Analysis (Dallas, TX, US)

Intro

Why you'll love this job

This job is a member of the Financial Planning & Analysis team within the Finance Division
Responsible for driving financial analysis of strategic projects along with evaluating industry trends and competitive results

What you'll do

Identifies opportunities for financial and operational improvement and leads cross-departmental teams to initiate change
Provide industry benchmarking reporting and analysis
Provides ad hoc support to various Commercial and Finance groups, often working as an internal consultant
Maintains a comprehensive database of industry financial results, and deliver competitive insights that assist management in developing or altering strategic and financial objective
Assists in development of executive and Board level presentation materials
Maintains a positive relationship with internal finance, commercial, and operational groups to provide analytical insights and support strategic decisions across business units

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Assists in development of executive and Board level presentation materials
Maintains a positive relationship with internal finance, commercial, and operational groups to provide analytical insights and support strategic decisions across business units

Preferred Qualifications- Education & Prior Job Experience

Master of Business Administration
Prior experience within airline industry with experience in Commercial, Operations, and/or Finance

Skills, Licenses & Certifications

Ability to work in a team and demonstrate leadership skills
Ability to take initiative and work effectively in a variety of demanding situations
Ability to logically structure analysis of complex issues using an analytical framework, and develop creative solutions to business challenges
Ability to demonstrate analytical skills, with financial modeling and analysis experience
Knowledge of Microsoft Excel and PowerPoint
Knowledge of SQL and Access skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Member Services Representative, AACU Branch Operations (Dallas, TX, US)

Intro

Why you'll love this job

This is a partime position within the American Airlines Credit Union. The role is responsible for building positive relationships with American Airlines Credit Union members, which is key in understanding member needs and recommending appropriate products and services to fulfill those needs.

What you'll do

Open new accounts, sell and process Credit Union services for new and existing members
Post deposits and process loan payments
Process various monetary transactions and maintain account information
Perform Notary Services as required
Create and promote positive name recognition for the Credit Union
Work with branch/department managers and leverage cross-selling opportunities
Research member inquiries and provide solutions as required in a timely manner
Maintain awareness of all branch functions and duties to provide proper support and coverage at all times
Implement and enforce internal control and security measures in accordance with Credit Union policies and government regulations
Foster a culture that promotes teamwork, service excellence and relationship building within the covered branches and overall organization
Perform loan interviews, processing and disbursement activities, as assigned by manager
May work a rotating Saturday schedule depending on job location
Perform other duties as assigned
The selected individual will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED
Must be able to work in-person at assigned branch location
Must have cash handling, sales, or a combination of customer service and financial institution experience within the last twelve months
Job level to be determined by the candidate's skills, qualifications and relevant consumer loan processing or underwrriting experience

Preferred Qualifications- Education & Prior Job Experience

College degree in business, finance, or related area, or equivalent financial services experience, or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions
Previous banking or Credit Union experience
Previous experience in a service-culture environment

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Ability to exercise excellent member service skills
Ability to perform in a service-culture environment with a desire to cross sell Credit Union products and services
Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
Ability to interact professionally with all employees and members
Ability to speak, read, and write in English is required; Spanish is a plus
Ability to work independently and with minimal supervision
Ability to perform basic math calculations and analyze data
Ability to self-motivate with strong organization skills and capacity for attention to detail
Ability to effectively prioritize work and meet deadlines
Ability to sit and/or stand for extended periods of time
Ability to work varying schedules, including evenings and weekends
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Analyst/Sr Analyst, Fleet Planning (Dallas, TX, US)

Intro

Why you'll love this job

This job is a member of the Fleet Planning and Analysis Team within the FP&A and Corporate Development Division.
Responsible for the management of American’s fleet assets and efficiently deploying capital to support American's fleet needs.

What you'll do

Support the development of the Company's long-term fleet strategy
Monitor aircraft and industry trends to distill implications for the airline's fleet strategy
Develop the airline's 5 year fleet plan with consideration for aircraft deliveries, network requirements, and operational constraints
Analyze aircraft economics in support of aircraft acquisitions, retirements, and other fleet investments
Conduct financial analysis, including valuations using discounted cash flow modeling, sensitivity analysis, etc., to support investment decisions into the fleet
Partner with key stakeholders, FP&A, Network Planning, Tech Ops, Corporate Communications, Accounting, and aircraft manufacturers and suppliers to evaluate and implement fleet projects

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelors degree in finance, economics, or similar field, or equivalent experience/training
3 years of work experience

Preferred Qualifications- Education & Prior Job Experience

MBA, CFA or other advanced certification
Strong understanding of airline / aircraft economics

Skills, Licenses & Certifications

Excellent analytical thinking capabilities
Demonstrated ability to collaborate across multiple organizations and seniority levels
Strong organization skills, with ability to effectively prioritize work and meet deadlines
Excellent verbal and written communication skills, with the ability to effectively interact with employees at all levels within the organization as well as external contacts
Proficient with Microsoft Office software (e.g. Word, Excel, Access, PowerPoint)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Manager, AACU IT Cloud Services (Dallas, TX, US)

Intro

Why you'll love this job

This job is within the American Airlines Federal Credit Union. The role is responsible for overseeing the design, architecture, implementation, and operational support of American Airlines Credit Union’s cloud environments. This role ensures that cloud-based infrastructure and applications are reliable, scalable, secure, and aligned with business objectives.

What you'll do

Oversee the Cloud Engineering team, providing strategic direction and daily management of cloud infrastructure and services
Lead the design, implementation, and continuous improvement of cloud architecture, ensuring compliance with industry best practices and security standards
Manage cloud platforms (e.g., AWS, Azure, Google Cloud) to optimize performance, cost, and security
Collaborate with IT teams, business stakeholders, and security teams to ensure seamless cloud adoption and integration across the organization
Define and enforce governance policies for cloud usage, security, and compliance, including risk management and regulatory compliance (e.g., FFIEC, PCI, NCUA guidelines)
Lead cloud cost management initiatives, including budget oversight and optimization strategies
Direct and manage cloud migrations, ensuring a smooth transition from on-premise to cloud-based solutions
Oversee disaster recovery, business continuity, and cloud-based backup solutions
Ensure high availability, performance, and security of cloud-based applications and infrastructure
Maintain vendor relationships and manage cloud service contracts
Provide mentoring and professional development opportunities for Cloud Engineers and other direct reports
Stay current on emerging cloud technologies and trends to continuously improve the Credit Union’s cloud strategy
Perform other duties as assigned
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information that is part of their work and for ensuring that their work is in compliance with all applicable laws and regulations, including but not limited to the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED
Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent work experience
Proven experience leading cloud engineering teams and managing enterprise-level cloud infrastructure
Hands-on expertise in cloud platforms such as AWS, Azure, or Google Cloud
Experience with Infrastructure as Code (IaC) tools such as Terraform, CloudFormation, or Ansible
Strong background in networking, security, and automation within cloud environments
Experience implementing cloud security best practices, including identity and access management (IAM), encryption, and compliance controls
Experience managing cloud cost optimization and budget forecasting

Preferred Qualifications- Education & Prior Job Experience

Industry-recognized cloud certifications, such as:

- AWS Certified Solutions Architect (Associate or Professional)
- Microsoft Certified: Azure Solutions Architect Expert
- Google Professional Cloud Architect
- Certified Kubernetes Administrator (CKA)
- (ISC)² Certified Cloud Security Professional (CCSP)

Experience with containerization technologies (Docker, Kubernetes, AKS, EKS, GKE)
Knowledge of hybrid cloud and multi-cloud strategies
Experience with CI/CD pipelines and DevOps practices

Skills, Licenses & Certifications

Proficient in cloud-native services including compute, storage, databases, networking, and security
Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Strong understanding of cloud security frameworks and compliance requirements
Ability to lead cross-functional teams and drive cloud adoption across the organization
Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders
Strategic thinker with strong problem-solving skills and the ability to prioritize tasks in a fast-paced environment
Budgeting and cost management expertise related to cloud resources
Ability to work in a hybrid work environment and support cloud operations on a 24/7 basis as needed
Occasional travel required for training, conferences, or business needs
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Supervisor, Workforce Administration (New York City, NY, US)

Intro

Why you'll love this job

This job is a member of the Workforce Administration Team within the Technical Operations Division.
Leads Workforce Administration teams in various locations, who are responsible for Tech Ops represented employees' shift bids, vacation, overtime, grievances, training compliance and tracking, duty time limits, change of shift, uniform, license stamps, parking and security SIDA badge administration; attendance control, payroll processing, leaves of absence and special projects as required.
Salary range: $70,000 to $99,000

What you'll do

Leads workforce administration teams, responsible for providing time & attendance, production support and other administration functions for all Tech Ops represented workgroups
Ensures adherence to contractual agreement(s), company policies, federal and governmental regulations such as shift bids, vacation, overtime, training compliance and tracking, duty time limits, and grievance processing
Oversees administration of represented team member movement to include new hires, internal transfers, retirements, terminations, resignations, RIF and recalls, and return to work scenarios in accordance with the collective bargaining agreement(s) and time constraints
Collaborates and communicates with Labor Relations, Legal, station partners and executive leadership
Manages and develops workforce administration team members, including guidance on prioritization of daily activities
Prepares and assess various reports covering departmental activities
When applicable, will be required to work rotating shifts, nights and weekends
Approximately 25-30% travel required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent experience/training
3 years proven experience in a leadership/management role with direct reports

Preferred Qualifications- Education & Prior Job Experience

Tech Ops station operations experience
Knowledge of payroll and time and attendance process and applications, such as Workbrain and Tableau
Knowledge of the applicable workforce collective bargaining agreements

Skills, Licenses & Certifications

Ability to effectively verbal and written communication skills, with ability to effectively interact with team members at all levels within company
Advanced knowledge of Microsoft office to include Excel, Word, Outlook, etc.
Ability to demonstrate excellent analytical thinking capabilities
Ability to utilize database/reporting tools to prepare reports for analysis and management review
Ability to work effectively under pressure, manage multiple assignments and shift priorities as required, within a fast-paced, dynamic work environment
Ability to manage, non-management and contract labor work groups
Must be able to pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), and/or US Customs security badges, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Manager, Rewards Delivery (Dallas, TX, US)

Intro

Why you'll love this job

The Manager, Rewards Delivery is part of the Global Compensation and Mobility team within the People Division. You'll have the opportunity to oversee key compensation programs and work with various stakeholders to ensure seamless execution. This role offers a unique vantage point of the company, allowing you to interact with executive leadership, compensation teams, and People Business Partners to drive compensation initiatives.

What you'll do

Manage the end-to-end execution of critical compensation programs, including annual performance and pay reviews, incentive plans, bonus payouts, and relocation packages
Act as the primary project manager, coordinating efforts between different compensation teams: executive, broad-based, international, and variable compensation
Ensure accurate and timely reporting of compensation data, managing the delivery of key metrics and insights to leadership
Partner closely with People Business Partners, Corporate Communications, and Recruiters to align compensation strategies with broader business objectives and talent acquisition goals
Manage the implementation of compensation programs, including system updates, testing, and data validation to ensure smooth delivery
Provide input and feedback on the design and continuous improvement of compensation programs. Partner with key stakeholders to assess the effectiveness of programs and recommend changes as necessary to ensure competitiveness and alignment with business objectives
Stay up to date on market trends, best practices, and legal requirements related to compensation, ensuring compliance and competitive practices

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Human Resources, Business, or a related field
5+ years of experience in a compensation role, with a strong understanding of compensation principles, practices, and market trends
Proven project management skills, with the ability to manage multiple priorities and deadlines effectively

Preferred Qualifications- Education & Prior Job Experience

Master's degree in a related field or a certified compensation professional (CCP) designation
Experience in a multinational company, managing compensation programs across different countries and cultures
Knowledge of HR systems and compensation-related software, with the ability to leverage data for insights and decision-making
Project management certification or experience (e.g., PMP, Agile)

Skills, Licenses & Certifications

Strong analytical skills, with the ability to interpret data and generate actionable recommendations
Excellent communication and collaboration skills, with the capacity to influence and drive alignment across diverse teams
Ability to maintain confidentiality and handle sensitive information with discretion
Strong organizational skills and attention to detail
This job offers a unique opportunity to shape the compensation landscape at a leading airline, impacting the lives of thousands of employees. If you have a passion for people, strategy, and driving business success, this role is an ideal fit.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Plant Maintenance Mechanic - Ground Service Equipment (Phoenix, AZ, US)

Intro

Why you'll love this job

Responsible for being a key reason why friends, family, and customers of American Airlines fly safely and on time.
There are also opportunities for job growth and advancement, training, and working with many of the industry’s most talented aviation professionals.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job, absent undue hardship. Please contact Accommodations@aa.com should you wish to request an accommodation.

Technical Functions

Execute assignments requiring auto mechanic skills
Tow ground equipment
Execute assignments requiring skills from a skilled journeyman trade
Execute assignments requiring electrical skills
Execute assignments involving high-pressure hydraulic skills
Execute assignments requiring heating and air conditioning-related skills
Maintain required licenses, certifications, and/or qualifications
Connect/remove ground power and ground start units

GSE / Facilities General Functions

Assist in storage, removal, and clean-up of hazardous waste
Ensure forms, records, reports, and other work-related paperwork are completed properly
Request parts
Clean work area after each shift in preparation for the next crew
Perform Foreign Object Debris (FOD) walks
Coordinate with vendors regarding technical questions
Explain work procedures to other personnel
Escort vendors throughout airport property

American Airlines General Functions

Report to position on time, as scheduled, and at assigned station or location, including varying shifts, weekends, and holidays
Perform all functions in accordance with safety procedures and policies
Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Follow instructions from supervisor or Crew Chief, as applicable
Coordinate with other employees, vendors, and stakeholders to accomplish work tasks
Perform duties that require general safety awareness (e.g., when working in an area with moving vehicles)
Wear uniforms and work shoes as required by company policy
Use relevant electronic systems to complete work

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED.
Valid driver's license.
Ability to read, write, fluently speak and understand the English language or language native to geographical location.
Minimum of eighteen (18) months training from an accredited school in automotive mechanical maintenance, or 18 months mechanical experience on automotive equipment.
Possess the applicable state or city license.
Must be willing to work outdoors in any weather conditions in accordance with Company Safety Guidelines.
Must be willing to work extra hours when there are operational needs, such as weather delays.
Ability to work rotating shifts including weekends, holidays, and days off.
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA).
Must be able to secure appropriate airport authority and/or US Customs security badges.
Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Customer Service Manager, Airport Customer Experience (Newark, NJ, US)

Intro

Why you'll love this job

This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division.
Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience.

What you'll do

Drives operational excellence
Creates an environment that cares for our frontline team members and celebrates the team successes
Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies
Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Promotes an environment of mutual respect and trust between frontline team members
Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Plant Maintenance Mechanic - Facilities (New York City, NY, US)

Intro

Why you'll love this job

Responsible for being a key reason why friends, family, and customers of American Airlines fly safely and on time.
There are also opportunities for job growth and advancement, training, and working with many of the industry’s most talented aviation professionals.
Starting pay is $38.56 per hour.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job, absent undue hardship. Please contact Accommodations@aa.com should you wish to request an accommodation.

Technical Functions

Troubleshoot, disassemble, clean, check, repair, rework, replace, fabricate, assemble, install, and adjust any building component, plant equipment, automotive and ground equipment, machinery, accessories, and parts
Execute assignments requiring plumbing skills
Execute assignments requiring millwright skills
Weld materials
Perform general building maintenance and construction work
Maintain locks and keys for facility (doors, desks, gates) and other airport locations, including digital security access doors and gates

GSE / Facilities General Functions

Assist in storage, removal, and clean-up of hazardous waste
Ensure forms, records, reports, and other work-related paperwork are completed properly
Request parts
Clean work area after each shift in preparation for the next crew
Perform Foreign Object Debris (FOD) walks
Coordinate with vendors regarding technical questions
Explain work procedures to other personnel
Escort vendors throughout airport property

American Airlines General Functions

Report to position on time, as scheduled, and at assigned station or location, including varying shifts, weekends, and holidays
Perform all functions in accordance with safety procedures and policies
Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Follow instructions from supervisor or Crew Chief, as applicable
Coordinate with other employees, vendors, and stakeholders to accomplish work tasks
Perform duties that require general safety awareness (e.g., when working in an area with moving vehicles)
Wear uniforms and work shoes as required by company policy
Use relevant electronic systems to complete work

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED.
Valid driver's license.
Ability to read, write, fluently speak and understand the English language or language native to geographical location.
Minimum of thirty-six months (36) or more journeyman experience in one or more maintenance trades such as a carpenter, electrician, HVAC, millwright, painter, plumber, or welder.
Possess the applicable state or city license.
Must be willing to work outdoors in any weather conditions in accordance with Company Safety Guidelines.
Must be willing to work extra hours when there are operational needs, such as weather delays.
Ability to work rotating shifts including weekends, holidays, and days off.
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA).
Must be able to secure appropriate airport authority and/or US Customs security badges.
You will be required to successfully complete our drug screening process.
Any subsequent relocation expenses are the responsibility of the candidate.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Member Services Representative, AACU Branch Operations (Dallas, TX, US)

Intro

Why you'll love this job

What you'll do

Open new accounts, sell and process Credit Union services for new and existing members
Post deposits and process loan payments
Process various monetary transactions and maintain account information
Perform Notary Services as required
Create and promote positive name recognition for the Credit Union
Work with branch/department managers and leverage cross-selling opportunities
Research member inquiries and provide solutions as required in a timely manner
Maintain awareness of all branch functions and duties to provide proper support and coverage at all times
Implement and enforce internal control and security measures in accordance with Credit Union policies and government regulations
Foster a culture that promotes teamwork, service excellence and relationship building within the covered branches and overall organization
Perform loan interviews, processing and disbursement activities, as assigned by manager
May work a rotating Saturday schedule depending on job location
Perform other duties as assigned
The selected individual will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.
This is located at the Boston Logan International Airport

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED
Must be able to work in-person at assigned branch location
Must have cash handling, sales, or a combination of customer service and financial institution experience within the last twelve months
Job level to be determined by the candidate's skills, qualifications and relevant consumer loan processing or underwrriting experience

Preferred Qualifications- Education & Prior Job Experience

College degree in business, finance, or related area, or equivalent financial services experience, or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions
Previous banking or Credit Union experience
Previous experience in a service-culture environment
Bilingual in Spanish (read speak and write)

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Ability to exercise excellent member service skills
Ability to perform in a service-culture environment with a desire to cross sell Credit Union products and services
Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
Ability to interact professionally with all employees and members
Ability to speak, read, and write in English is required; Spanish is a plus
Ability to work independently and with minimal supervision
Ability to perform basic math calculations and analyze data
Ability to self-motivate with strong organization skills and capacity for attention to detail
Ability to effectively prioritize work and meet deadlines
Ability to sit and/or stand for extended periods of time
Ability to work varying schedules, including evenings and weekends
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Administrator, AACU Bank Secrecy Act - Compliance (Dallas, TX, US)

Intro

Why you'll love this job

This job is a member of the Legal team within the American Airlines Credit Union. The role is responsible for providing operational and administrative support in the Bank Secrecy Act (BSA) department at the Credit Union to ensure compliance with BSA and Anti-Money Laundering (AML) laws and the Credit Union’s BSA/AML and OFAC program.

What you'll do

The Administrator role is comprised of two primary functions, as described below. While Administrators will be typically assigned duties that are focused on just one of these two primary functions, they may occasionally be required at management’s direction to perform duties in both functions in support of business needs.

BSA Administrator Function:

Review and work monthly system generated cases and unusual activity referrals. Make sound decisions by analyzing transactions and performing necessary research and investigation to reach a suspicious activity filing determination and properly document investigation results
Gather necessary information to prepare, effectively write-up a narrative and file accurate and timely SARs and CTRs, and other required federal government reports
Follow up, as necessary, with branches, shared branches and department personnel to ensure regulatory requirements and strict deadlines are met
Work and report FinCEN 314(a) search requests.
Review and complete BSA and OFAC daily, monthly and quarterly reports

BSA Risk Administrator Function:

Produce and assist with the creation of system reports and obtaining transactional activity data from other departments necessary to complete the BSA/AML Risk Assessment
Assist with higher risk area and product/service reviews, coordinating and implementing changes to mitigate risk in the BSA department and all other applicable business units
Analyze transactional and member data using AML risk model and other analytic tools to identify and maintain an active list of higher risk members; comply with Customer Due Diligence and Enhanced Due Diligence program requirements on high risk members
Investigate and elevate data mapping concerns and assist with the resolution of potential system issues. Conduct system testing
Perform Quality Control reviews on SARs, CTRs and other BSA work items
Assist in preparing and delivering training
Work with the BSA Risk manager in gathering, reviewing and producing requested documents for NCUA exam, BSA Independent Test, Audits and Compliance Reviews as it relates to the BSA area
Respond to law enforcement, federal government and other third party requests for information related to specific filings and BSA work items

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in a related field or a combination of education and work experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions
Banking or Credit Union experience

Preferred Qualifications- Education & Prior Job Experience

Certified BSA accreditation or must be obtained within the first 12 months of hire
Experience or a background at a financial institution in BSA/AML compliance and detection analytics software system
Experience with Credit Union systems

Skills, Licenses & Certifications

Skilled in Microsoft Office software (i.e., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Ability to quickly learn new software programs
Ability to demonstrate excellent research, analytical, and problem solving skills
Ability to make sound decisions by exercising independent judgment and capacity for attention to detail
Ability to work independently under strict deadlines with minimal supervision as well as function as an integral part of a team
Ability to perform in a fast paced environment and handle multiple tasks
Ability to travel as needed
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Analyst, Financial Planning (Dallas, TX, US)

Intro

Why you'll love this job

This job is a member of the Finance Team within the Finance Division.
Responsible for analyzing financial position of company by maintaining and enhancing current forecasting models.

What you'll do

Provide guidance to senior executive team and Board of Directors regarding the Company’s financial performance and near-term financial outlook in context of internal and external factors impacting the Company
Maintain and enhance forecasting models to improve accuracy and relevance, aligning closely with organizational goals
Collaborate with Division Controllers and Commercial Planning teams to maintain forecast accuracy and drive performance toward Company goals and KPIs
Prepare detailed cause-and-effect analyses for senior management on complex financial matters, providing valuable insights for strategic decision-making
Collaborate and work closely with various groups across the Company to understand respective business units and their impacts to the Company’s bottom line
Compile Board of Directors packages justifying large projects, explaining financial performance, or the financial forecast
Work extensively as consultants for other groups in the company
Provide various reports that are reviewed by CFO and other key executives
Prepare materials for earnings calls and Board of Director meetings

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree or equivalent with a concentration in Finance/Economics or equivalent training/experience
3+ years experience in Corporate Finance, Accounting, Financial Services, or Consulting, including experience with advanced financial modeling and analysis

Preferred Qualifications- Education & Prior Job Experience

Airline or travel industry experience
MBA from a leading institution

Skills, Licenses & Certifications

Adaptability and flexibility in the use of analytical approaches pertaining to financial issues
Excellent teamwork skills, with proven ability to work effectively in a variety of situations
Advanced aptitude in problem-solving, including the ability to logically structure an appropriate analytical framework
Skilled in Microsoft Office Software (e.g., Word, Excel, Access, PowerPoint)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Supervisor, Warehousing and Distribution (Dallas, TX, US)

Intro

Why you'll love this job

This job is a member of the stores team for our new Central Fulfillment Center. This facility features a Warehouse Management System customized for our unique needs, an automated storage and retrieval system, and autonomous material handling equipment.
Responsible for supervisng a unionized workforce’s daily operation of Technical Operations Supply Chain operation of aircraft parts and tooling, to include, shipping, receiving, inventorying and movement of company materials. This also includes the supervision of all Stores personnel assigned to the operation.

What you'll do

Supervises and assigns job responsibilities to the front line team in one or more occupations
Coordinates with TechOps and Supply Chain partners on status of material requests
Manages all Administrative duties within the Supply department
Interprets company policies to workers and enforces safety regulations
Recommends or initiates personnel actions such as promotions, transfers, discharges and disciplinary measures
Maintains time and attendance records as well as personnel files and performance records
Maintains audit compliance
Maintains warehouse and supply locations assigned; maintain an efficient and orderly workforce/operation
Leads regularly scheduled crew briefings to communicate to team members department Policy and Procedural changes

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
3 years of relevant work experience

Preferred Qualifications- Education & Prior Job Experience

Bachelor's degree in Business, Supply Chain, Finance, Logistics or equivalent experience/training
Previous supervisory experience
Extensive Supply Chain or Logistics experience

Skills, Licenses & Certifications

Extensive Supply Chain experience in Automotive, Aviation, or Electrical Industries
Knowledge of applicable computer systems used by frontline members
Knowledge of how to find, read, and understand FAR's and how best to apply them to the line supply organization
Ability to quickly grasp various Collective Bargaining Agreement language and interpret it then apply the language to various situations
Knowledge of shipping limitations or the ability to quickly find these limitations as outlined in the IATA and 49 CFR
Must be able to walk extensively between Hangars
Must posess a current and valid driver's license
Must be able to work all shifts, 24/7, including holidays
Some travel required
Must be willing to work extended hours based on operational needs

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Customer Service Manager, Airport Customer Operations (Washington, VA, US)

Intro

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Airports Team within the Customer Experience Division

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Manage escalated service issues and be visible to your team members when problems arise
Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.
Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision-making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Premium Guest Services Coordinator Full Time (Los Angeles, CA, US)

Intro

Why you'll love this job

What you'll do

These are the essential functions of the job
This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Provide premium customer service to all customers
Register customers and verify their access to club(s) and/or lounge(s)
Greet customers by completing all guest experience items (e.g., greet customers using their name when possible, ensure name tag is visible, provide WIFI password, ask how you can assist)
Book and confirm flight reservations (e.g., using the semi-automated business review environment [SABRE], Qantas Intelligent Keypad [QIK]) All
Check premium customers in for their flights (e.g., flight changes, rebooking, passport verification swipe)
Monitor flights to identify boarding times, delays, or disruptions to best accommodate customer needs
Issue customer tickets (e.g., day of departure, reissues, future tickets)
Place customers on priority lists (e.g., upgrades, standby)
Provide timely resolution of customers’ travel issues
Contact the next level of customer service support (i.e., premium services CSCs or CSMs) to address unresolved customer issues, as needed
Document customer issues in the passenger name record (PNR)
Perform club enrollment or sales activities (e.g., Admiral’s Club, credit card memberships)
Coordinate all services provided to elite status customers (e.g., Concierge Key program and Five Star service)
Assist elite status customers (e.g., Concierge Key, Five Star Members) as they move throughout terminals
Assist customers with their baggage, as needed
Monitor or maintain the appearance of the lounges or clubs (e.g., via conduct of walk-throughs)
Communicate with business partners to ensure food and beverages are provided to club and/or lounge customers at all times
Oversee the activities of business partners providing services (e.g., catering, sanitation) to the club(s) and/or lounge(s)
Assist customers with technology provided in the club(s) and/or lounge(s)
Reserve conference rooms (e.g., 1 hour) for same-day travel requests
Coordinate services for any meetings occurring in conference rooms (e.g., food for the meetings)
Complete open or close procedures for club(s) and/or lounge(s)
Oversee the performance and appearance standards of all agents working in club(s) and/or lounge(s)
Oversee the scheduling for all agents working in club(s) and/or lounge(s)
Address escalated customer issues or concerns
Evaluate and address staffing needs based on volume and irregular operations
Train employees regarding the operations and norms of the customer service club(s) and/or lounge(s)
Conduct liquor inventory audit with beverage business partner
Monitor KeyStar system to arrange appropriate services for customers (e.g., government officials, OneWorld, Concierge Key, FiveStar)
Complete daily shift reports to advise and inform other coordinators of club and/or lounge activities
Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays
Complete job-relevant trainings

What you'll do (cont.)

Adhere to company policies, procedures, and performance standards
Wear uniforms as required by company policy
Adhere to government regulations (e.g., DOT, FAA, TSA)
Conduct transport check to ensure safe and timely transfers
Use multiple internal resources/systems, including during customer interactions

* Reasonable accommodations may be made for qualifying individuals with disabilities

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED
Must be able to read, write, fluently speak and understand the English language
Bilingual language skills required in some locations
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Actively demonstrate extraordinary customer service and customer engagement in an environment of hospitality
Ability to work under pressure, handle a multitude of projects concurrently while paying close attention to detail and customer service
Excellent salesmanship skills/interpersonal skills with ability to interact effectively with all levels of management and public contact
Service-oriented and self-motivated with a high level of professionalism
Able to attend training classes in Dallas/Fort Worth, Texas
Prior customer hospitality experience strongly preferred
Maintain a well-groomed and professional appearance
Excellent communication skills
Prior travel industry experience preferred
PC experience preferred
Strong organizational and administrative skills required
Ability to work irregular and/or extended hours, including weekends and holidays
Must report to work on a regular and timely basis

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Administrative Assistant, Brazil GRU (Sao Paulo, BR)

Intro

What you'll do

Provides general support to our manager and team members, assisting in a daily office needs and managing general administrative activities.
Answer direct phone calls
Organize and schedule appointments
Plan meetings and take detailed notes
Write and distribute email, correspondence memos, letters and forms
Prepare presentation.
Develop and maintain a filing system for the station
Order office supplies and research new deals and vendors.
Maintain contact lists updated
Submit and reconcile expense reports
Provide General support to visitors.
Act as a point of contact for internal and external clients as well as vendors.
Liaise with senior leaders and other station’s administrative assistants to handle requests and queries from managers.
Support leaders throughout the organization to maintain effective communication channels.
Handle passengers complaints and gather all facts of the cases such as past date PNR , ticketing, baggage and/or any relevant information to respond our customers in a timely and manner way
Handle SERNAC complaints according to Chilean customer protection law.
Review and update Manuals such as Emergency manual, DGAC, Nuevo Pudahuel.
Arranging travel and hotel accommodations
Prepares weekly, monthly, quarterly and annual reports.
Organize meetings and town halls.
Review and update local contracts and invoices.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Excellent writing and oral communication skills in English and Portugese.
Intermediate level of proficiency in MS Office (Excel, Word, Power Point, Outlook).
Excellent writing and oral communication skills in English and Spanish.
Proven above average interpersonal and organizational skills.
Must be able to work under pressure and effectively multitask to meet the demands of the position.
Demonstrate leadership, analytical and resolution skills, initiative and good judgment.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health benefits to help you stay well.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.