Jobs at American Airlines

Airport Services Manager, Barcelona BCN (El Prat de Llobregat, ES)

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This position is to support BCN station. It is responsible for directing and coordinating airport functions and overseeing daily operations at Barcelona airport. You will support and develop a team in delivering a safe and first-class airport experience to the airline’s customers. You will also be responsible for managing operational performance and making tactical and operational decisions.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Key Responsibilities & Accountabilities (within area of responsibility):

Maintain and promote a positive Health and Safety culture in the workplace and in accordance with Company H&S policies and procedures
Handle direct contractors, insourced staff and the day to day running of operation
Be responsible for overall airport performance and work directly with General Manager and Regional Management to deliver key operational performance metric
Champion excellent customer service
Ensure all staff and contractors are correctly trained and updated in accordance with procedures
Conduct contractor briefings for all important operational and procedural updates
Coordinate all station audits
Represent American Airlines with authorities and contractors on a day-to-day operational basis
Resolve any queries and operational matters from the team
Conduct risk assessments as and when required along with safe systems of work
Attend various management / regional meetings when required
Manage the Emergency Procedures Drill exercise quarterly.
Coordinate jointly with partners new hires training, trainer’s accommodation, and station readiness in all areas in preparation for high season frequencies’ increase resumption.
Performs GSC function across the operation.
Oversee the delivery of all required contracted security measures.
Escalates any security related issues to AA station leadership and / or AA Corporate Security – via SecOps and/or Area Manager, Security

Leading and Managing Others:

Be responsible for managing the airport functions, inclusive of overseeing the local contractor within work area, job performance and operational issues
Be directly responsible for ensuring safety and security compliance and be expected to develop and support initiatives to drive improved safety and security performance within each department
Ensure compliance of corporate standards and audits relating to your functional area
Follow up on customer related issues
Propose suggestions to improve the operation
Facilitate ad-hoc projects as and when required including customer airlines.
Represent the department at internal and external meetings

Technical:

Provide support to the team to ensure efficiency of the daily operation
Resolve service and operational issues escalated by the team
Follow up on any American Airlines service failures towards our contract airline customers
Collaborate with other departments and stations to achieve efficiency
Compile report on any operational irregularities and present this with suggestions for corrective action to senior management
Undertake project work as and when required

Other:

Attend meetings at the appropriate level and to represent the department on all relevant conference calls
Monitor station expenses and review costs to ensure station is kept within the budget
Stand-in for General Manager from time to time if applicable
Monitor and analyze costs and prepare the annual station budget
Undertake any other duties which are consistent with the position

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Strong interpersonal skills
Strong leadership and people management skills or potential to develop
Experience of working in an airport environment
Ability to prioritize a demanding workload amongst competing demands
Excellent time management skills and the ability to multi-task effectively
Ability to use own initiative and work independently
Excellent written, verbal and listening communication skills
Ability to work both as part of a small team and as an individual contributor
Good project management skills
Ability to motivate and lead the team and contractors
Ability to effectively manage and resolve workplace conflict
Be confident, assertive and self-motivated
Ability to maintain confidentiality and be respectful of opposing views and opinions
Excellent IT skills in all areas of Customer Service
Excellent knowledge (written and oral) of Spanish and English
Good PC skills including Microsoft Word, Excel and PowerPoint
A good breadth of airline knowledge
Driving license

Preferred Qualifications- Education & Prior Job Experience

Computer knowledge including Microsoft Word, Excel and email
Sabre or other reservation system skills

Feel free to be yourself at American

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Part Time Airport Agent, Santo Domingo SDQ (Santo Domingo, DO)

Intro

Why you'll love this job

Agents will be in contact with flight crews, passengers, and other customers, providing necessary information concerning travel.

What you'll do

In charge of security screening and passenger service procedures at check-in and in the gate area
Provides assistance to passengers as requested or required
Process reservations, issue tickets and provide required check-in processes, ensuring compliance with all travel documentation and security procedures
Checks baggage and informs passenger of excess baggage charges in accordance with tariff rules
Able to lift and carry bags and boxes weighing up to 70 lbs
Ability to stand for prolonged periods of time

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma
Must have working knowledge of sabre
Ability to work a variety of shifts, according to operational needs
Willing to work weekends and shifts
Excellent customer service, communication, and organizational skills
Excellent personal grooming established by company standards
Proactive team player
Must have the ability to work under pressure
Must be able to read, write, fluently speak and understand English and the native language

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health benefits to help you stay well.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Operations Coordinator, Inflight (Boston, MA, US)

Intro

Why you'll love this job

This job is a member of the Inflight Team, within the Customer Experience Division. Responsible for providing support to Flight Attendants and facilitating the enhancement of the customer experience by achieving on time departures through increased inter-departmental interaction, consistent communication, use of operational resources, and team member accountability.

What you'll do

Acts as the liaison with local and system departments, e.g. IOC, Control Center (Tower), Customer Care, Crew Scheduling, Customer Ops, Daily Ops, Catering, Cabin Appearance, Business Partners and the Flight Department
Oversee Flight Service base operational reliability by taking lead role in dependability engagement, communication, & accountability.
Handles operational events and proactively provides crew assistance or delay mitigation based on priority of engagement and operational impact.
Coordinates with Daily Operations/IOC to respond to Flight Attendant injuries and aircraft emergencies by providing appropriate base guidance and support.
Notifies rescheduled and reassigned Flight Attendants’ traveling through the base.
Provides status of department reliability and communicates irregularities which may impact the daily operation to Inflight, IOC, and Hub Control Center leadership.
Coordinates with Crew Scheduling/Tracking for pre-boarding of flights or re-crewing, if necessary.
Assists with administrative duties, such as delay investigations, daily and monthly reports pertaining to operational activities.
Investigates and documents delays including Right Start, IPD (International Premium), IFS (International Flagship Service).
Implements selected policies, as well as ensuring established guidelines are followed and enforced.
Coordinate and host base activities to support engagement initiatives
May conduct coaching and counseling as appropriate
Assists with Flight Attendant reasonable cause drug and alcohol testing.
Provides Flight Attendant EFB (Electronic Flight Bag) support.
Salary Range: $51,000-66,000.00

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
PC, Sabre, DECS, and RES experience
Must be able to work shift work, including weekends and holidays.
Must be able to work on-site at assigned base/location.

Preferred Qualifications- Education & Prior Job Experience

Bachelors degree preferred/or equivalent work experience.
Strongly preferred to have completed Flight Attendant training as prescribed by the FAA and whose name appears on the current Flight Attendant System Seniority List
Current Passenger Service, Passenger Sales or Crew Scheduling experience.
Knowledge of company on-time performance goals and dependability metrics.
An understanding of working with a contract labor group is desirable.

Skills, Licenses & Certifications

Sound judgement and strong decision making skills
Ability to work independently as well as collaboratively
Ability to prioritize, multi-task and manage several events and situations simultaneously
Ability to work under demanding operational conditions
Excellent interpersonal, oral and written communication skills
Ability to work all shifts, holidays, and overtime as required
Requires rotation of shifts and days off
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security
identification display areas (SIDA) and secure US Customs security badge if applicable
Must Pass U.S. Department of Transportation (DOT) mandated drug test

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Aircraft Base Maintenance (Pittsburgh, PA, US)

Intro

Why you'll love this job

This job is a member of the Base Maintenance Team within the Integrated Operations Division.
Responsible for supervising a team of Crew Chiefs and mechanics as a key member of the dynamic and fast-paced American Airlines Maintenance organization.

What you'll do

Leads by example, coaches our team members to success and builds trustworthy relationships
Manages the daily Production requirements through subordinates
Ensures team members are following procedures in order to ensure maximum efficiency, compliance and safety
Leads staff to ensure team member's skills are utilized to the highest degree possible; leads coordination with Maintenance Training to ensure on-going enhancement of staff and skill set
Conducts regular meetings with Business Reviews and Boardwalks to ensure best possible communication, identification, and resolution of action items
Monitors the coordination of maintenance manpower requirements overtime and consistency with program scheduling and priorities
Maintains effective communication between Maintenance, Engineering, Facilities Maintenance and other Supply Chain groups
Ensures team members know, understand and are engaged in achieving critical Metrics and key performance indicators
Executes manpower deployment and shift production requirements

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School Diploma or GED equivalency
3 years of aircraft maintenance experience
FAA Airframe & Powerplant Certificate
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

1 year leadership experience supervising production operation in an area related to heavy/shop maintenance
Experience supervising and/or leading workgroups

Skills, Licenses & Certifications

A&P License
Strong working knowledge of the GPM and SPPM
Understanding of Airline/Technical operations
Knowledge of audit requirements
Knowledge of labor reporting and crew utilization
Strong interpersonal and PC skills
Ability to concurrently manage multiple areas of responsibility.
Excellent analytical, organization and planning skills
Must pass a background reference check and criminal fingerprint check
Ability to work effectively with all levels of team members

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Control Center - CLT (Charlotte, NC, US)

Intro

Why you'll love this job

Responsible for coordinating the activities of Operations and oversees the Operations Planners to effect daily on-time performance.
This role is a part of the Control Center team within the Airports group.

What you'll do

Oversees the activities of AA employees who perform the movement of aircraft
Chairs daily shift briefings and prepares daily station tour reports and analysis for station dependability
Identifies daily challenges that will hinder operational objectives and communicates operational plans effectively
Remains available and flexible to pivot in realtime based on operational needs
Monitors station arrival/departure dependability performance while analyzing trends
Investigates and resolves all operational irregularities to ensure compliance with AA operating procedures
Adjudicates properly the Delay Code Handbook and AYR procedures
Communicates with all local operating departments as well as IOC, MOC, AA central loads, and outside agencies pertaining to AA operational schedule and effectively interprets information from the various sources
Works rotating/flexible shifts as operationally required
Performs other duties as requested while adjusting to operational needs
Look ahead and take advantage of opportunities to mentor and develop Control Center CSM and coordinator staff to advance the future of the organization
Ensure all Team members comply with American Airlines attendance, performance, and work environment policies.
Lead and manage the execution of Emergency Action plans

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s Degree or Master's Degree in Business Management or Science in Aviation or equivalent experience/training
5+ years of leadership operational experience leading people or relevant experience
Substantial experience in both RES and DECS

Preferred Qualifications- Education & Prior Job Experience

Airport Control Center or Integrated Operation Center Experience

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to handle multiple concurrent assignments/projects and be flexible to lead those projects to completion when required
Skills in excellent leadership and teamwork with a proven ability to work effectively in a variety of situations
Ability to be self-driven, highly motivated, creative, and results-oriented
Ability to work well under pressure and a variety of work schedules
Ability to effectively collaborate with stakeholders across different departments
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Staff Assistant I, Inflight (Charlotte, NC, US)

Intro

Why you'll love this job

Perform a wide variety of administrative duties to support Flight Attendants and Inflight management employees in the daily operation.
This job is a member of the staff assistant team within the Inflight group.

What you'll do

Responds to Flight Attendants general questions in person and by phone
Files expense reimbursement, handles mail and FEDEX
Provides Tablet support at the Crew Service Centers
Assists in the coordination of Flight Attendant parking and Crew IDs
Orders supplies and maintains the e-board in the crew rooms
Works at the Crew Service Center and has interaction with Flight Attendants throughout the shift by coordinating and resolving Flight Attendant queries
Assists the Operations Coordinators with all aspects of Inflight operation
Ensures office and crew room computers and equipment are in working condition
In the absence of an Operations Coordinator, assume all administrative functions

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
2 years experience with PC, Sabre, DECS, and RES

Preferred Qualifications- Education & Prior Job Experience

Current or previous Inflight, Crew Schedule experience

Skills, Licenses & Certifications

Independent judgement and decision making skills
Knowledge of working with contract labor groups
Ability to work all shifts, holidays and overtime as required. Requires rotation of shift and days off
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Customer Care (Charlotte, NC, US)

Intro

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Airports Team within the Customer Experience Division.

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty
Manage escalated service issues and be visible to your team members when problems arise
Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.
Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision-making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Facilities Maintenance Operations (Charlotte, NC, US)

Intro

Why you'll love this job

This job is a member of the Facilities Maintenance Operations Team within the Integrated Operations Division.
Responsible for Plant Maintenance operations in American Airlines' largest HUB where maintenance work is conducted in-house or contracted to a vendor. Directly oversee facilities maintenance operations and direct organized labor. Direct and manage the contract vendors with Tech Ops maintenance management team to ensure facilities-related work is maintained per company standards and the Facilities Maintenance Manual.

What you'll do

Assists Management in evaluating Plant Maintenance employees and vendors for qualifications, experience levels, facilities, parts support and overall ability to comply with Facility maintenance department programs and procedures
Makes technical recommendations regarding facilities/ (GSE) department, review contracts and vendor quotes for accuracy and correct job scope
Initiates and manages repair work orders for time and material vendors as per the outlined procedures
Reviews vendor invoices for correct labor and material charges
Informs Station Management of Facilities abuse related damage and accident repair cost
Assists local station management, personnel and vendors with part procurement and technical expertise to expedite repairs
Works with station personnel and vendors for product improvement and equipment upgrades. Provide vendors with direction to enhance the operation and improve cost efficiencies
Performs Facilities, station, and vendor audits to ensure compliance with all Facilities Maintenance policies, procedures and standards
Completes other duties as assigned by management
Some travel may be required
Must pass a background reference check and criminal fingerprint check
Must pass a background for SIDA badge, if applicable

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
1 year leadership experience supervising production operation in an area related to heavy/shop maintenance
Experience supervising / leading represented workgroups
Knowledge of HVAC and industrial mechanical systems

Preferred Qualifications- Education & Prior Job Experience

Strong working knowledge of the General Procedure Manual and Safety Policy Procedure Manual
Knowledge of airport facilities maintenance and general repairs
Knowledge of Airport Baggage Sortation system
Knowledge of labor reporting and crew utilization
Strong interpersonal and PC skills

Skills, Licenses & Certifications

Electrical or HVAC certification
Ability to manage multiple areas of responsibility
Excellent analytical, organization and planning skills
Ability to assign work to designated workers
Knowledge of Microsoft Office
Understanding of airline/technical operations
Ability to multi-task
Ability to change direction when needed

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Specialist, Safety Operations Partner (Philadelphia, PA, US)

Intro

Why you'll love this job

The Investigations team will have a presence in the operation. The Investigator will provide serve as a liaison with the larger Safety organization for other safety needs.
Partner with and support operating departments who have responsibility over the quality of employee health and ground safety compliance within assigned location, support and guide implementation of safety initiatives focused on safety and compliance within the Airport and Tech Ops operation.
The Sr. Specialist, Safety Business Partner interacts with frontline and leadership operational personnel, union safety representatives, senior managers, executive leadership, and department heads within the assigned location.

What you'll do

Ensure your presence in the operation as a trusted business partner in Safety.
Partner with operating departments on the implementation of policies, procedures and programs designed to elicit compliance with corporate and governmental safety standards and regulations.
Provide leadership, guidance, support, training, communications, and other resources to achieve departmental and corporate goals related to ground and employee safety.
Partners with other departments as well as union representatives to address safety concerns and establish processes that result in the continuous improvement of safety.
Advises company representatives and executive management of the status of significant safety issues
Conduct learning investigations for accidents, incidents, instances of non-compliances and near-misses, and provide insights into the root causes and contributing factors, as well as recommendations to prevent re-occurrence.
Act as a trusted partner who is skilled in interviewing to encourage team members to be forthcoming about what happened and why and to partner in solutions and improvements.
Prepares consolidated reports when required by company management, the FAA, and/or interested parties.
Ensures investigation reports are meaningful, technically sound, action orientated and are completed in a timely manner.
Collaborate with Operational Leaders using investigation results to highlight areas of safety concern within the work environment.
Develop and present high impact presentations for leadership.
Performs any additional duties and responsibilities, as assigned, in order to achieve departmental and company safety objectives.
Travel required – occasionally (up to 50% of the time for Regional SBP Roles)

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelors degree in Safety, engineering, aviation, or equivalent work experience/training
3 years’ experience in the airline industry with at least 2 years safety program management

Preferred Qualifications- Education & Prior Job Experience

Extensive knowledge of applicable regulations and company policies and procedures
Experience interfacing with FAA, government agencies, labor and inter-department communications
Aircraft accident and employee injury investigation training and experience
Aircraft maintenance experience

Skills, Licenses & Certifications

Excellent verbal and written communication skills, with ability to effectively interact with all levels of employees
A&P license or related experience
Excellent interpersonal communication skills along with an ability to work well with others in a collaborative setting
Ability to work effectively with all levels within the organization as well as outside agencies and organization
Ability to maintain confidentiality of proprietary and sensitive information
Well-organized and able to prioritize tasks and manage crisis situations
Must possess decision-making abilities, organizational skills, and ability to handle multiple projects simultaneously
Knowledge of Microsoft Office to include the use of common database, presentation and word processing software
Must fulfill a criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must hold a valid passport and be able to travel internationally on demand
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Workforce Management (Philadelphia, PA, US)

Intro

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Domestic Airports Team within the Customer Experience Division

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Ability to solve complex staffing issues with minimal oversight
Strong communicator with all levels of the operation
Can manage multiple software programs at the same time to quickly analyze the operation and determine best course of action throughout the day
Coordinate assignments for frontline team members to dynamically work flights at gates
Utilizes GS Realtime and other programs (i.e. Prime, GETNG, SABRE) to identify and grant day of overtime, provide staffing inputs and tour reports
Being proactive and efficient with time management
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Applicable valid driver’s license as required by local authorities

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Part Time Airport Agent, Kingston KIN (Kingston, JM)

Intro

Why you'll love this job

Agents will be in contact with flight crews, passengers, and other customers, providing necessary information concerning travel.

What you'll do

In charge of security screening and passenger service procedures at check-in and in the gate area
Provides assistance to passengers as requested or required
Process reservations, issue tickets and provide required check-in processes, ensuring compliance with all travel documentation and security procedures
Checks baggage and informs passenger of excess baggage charges in accordance with tariff rules
Able to lift and carry bags and boxes weighing up to 70 lbs
Ability to stand for prolonged periods of time

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma
Must have working knowledge of sabre
Ability to work a variety of shifts, according to operational needs
Willing to work weekends and shifts
Excellent customer service, communication, and organizational skills
Excellent personal grooming established by company standards
Proactive team player
Must have the ability to work under pressure
Must be able to read, write, fluently speak and understand English and the native language

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health benefits to help you stay well.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Risk Prevention Specialist, Chile SCL (Santiago, CL)

Intro

Why you'll love this job

This role supports the SCL team in International Operations by identifying and evaluating a wide range of workplace hazards and their potential impact on employee health. It also maintains essential safety management tools—including the Risk Matrix, Internal Occupational Health and Safety Regulations, and Preventive Activity Log—to ensure consistent, standardized risk reporting across the organization.

What you'll do

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Coordinate and support administrative items for safety education and ACHS training programs
Assist with routine inspections and audits to verify compliance with safety regulations and ensure all equipment and procedures meet required standards and ergonomic conditions
Support investigations of workplace incidents, accidents and illnesses to identify contributing factors, document findings, and help implement preventive measures in accordance with Law No. 16.744 and internal procedures
Collaborate in the coordination of emergency preparedness and response plans including evacuation procedures, injury care, and communication with emergency services while continuously improving contingency and disaster management programs
Maintain accurate and organized records, files, and documentation related to compliance, inspections, training, and preventive actions
Track, analyze, and report key risk indicators ensuring leadership is informed through monthly updates
Support comprehensive risk prevention plans ensuring they are communicated, executed effectively, and regularly reviewed across all departments
Identify and mitigate workplace hazards through process improvements, use of protective equipment, clear signage, targeted training, and well-defined emergency procedures, among other applicable safety measures
Monitor changes in laws, regulations, and internal processes that may affect the organization’s risk profile and adjust prevention strategies accordingly by providing technical advice to management
Coordinate health and environmental surveillance programs according to existing workplace risks and legal requirements
Participate in the design and organization of workplaces and workstations to ensure safe and healthy operation

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

Technical degree in risk prevention and emergency management or a related field
At least 12 months of previous experience during the last 3 years in safety or risk-related roles for companies in similar activities
Fluently read, write, and speak English and Spanish

Preferred Qualifications – Education & Prior Job Experience

3+ years of experience working in an international environment
Strong background in occupational safety, occupational health, industrial hygiene, and ergonomics
Experience coordinating safety or compliance trainings
Experience promoting inclusive and respectful workplace practices

Skills, Licenses, and Certifications

Strong communication and collaboration skills
Analytical ability to assess risks and propose solutions
Ability to make quick and effective decisions in emergency situations
Aptitude for technical analysis and coordination
Ability to work in a team and collaborate with other departments
Adaptability to face different situations and challenges in the workplace

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health benefits to help you stay well.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Customer Operations - DFW (DFW Airport, TX, US)

Intro

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Airports Team within the Customer Experience Division

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Manage escalated service issues and be visible to your team members when problems arise
Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.
Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision-making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Valid driver's license
Ability to qualify for (SIDA) badge
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Director, DFW Hub Control Center (DFW Airport, TX, US)

Intro

Why you'll love this job

The Director, Hub Control Center is responsible for the oversight, leadership, and team performance of the station control center, ensuring a safe, efficient, and coordinated operation of aircraft and ground equipment across the hub. In addition to developing clearly defined strategies to make the operation best in class, the position will seek to elevate the experience of our customers and team members. This leadership role will strengthen the culture of inclusion, diversity, and development for the team members across the organization.

What you'll do

Leads and serves a large and complex organization through leaders, individual contributors, and front-line team members
Leads the team that is responsible for directing and overseeing the safe movement of aircraft and ground equipment throughout the hub
Collaborates and partners closely with Airport Operations, Cargo, Flight, Inflight, Technical Operations, Safety, and Regional Partners, as well as the Federal Aviation Administration (FAA) and Air Traffic Control (ATC), to ensure that all operations are carried out efficiently, effectively, and in accordance with government regulations and company operating policies and procedures
Monitors potential influence of weather, aircraft mechanical problems, air traffic control constraints, fuel supplies, security issues, labor problems, or other sources of disruption to the operation
Establishes the hub’s strategy and objectives ahead of irregular operations and ensures activities are carried out in accordance with the operating plan
Seeks opportunities for continuous improvement; provides recommendations and implements initiatives to reduce cost, gain efficiencies, and improve customer service and employee experience
Demonstrates and cultivates collaborative relationships across all work groups and teams
Establishes and maintains open communication and a collaborative relationship with all levels of union leadership

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in Business, Aviation, or Technical Field related to Aviation or equivalent experience/training
7 years of experience leading large teams in integrated operations control, airport operations, or cargo, including unionized frontline workgroups
In-depth knowledge of the airline industry and technical operations, American Airlines (AA) business strategy, company policies and procedures, and collective bargaining agreements
Experience in the application of budgetary knowledge to drive business results
Experience implementing procedures and ensuring consistent service delivery

Preferred Qualifications- Education & Prior Job Experience

Federal Aviation Administration (FAA) Aircraft Dispatcher Certificate preferred

Skills, Licenses & Certifications

Demonstrates the highest standards of ethics and integrity
Strong technical knowledge of aircraft maintenance procedures, as well as FAA regulations, practices, and procedures
Ability to anticipate, analyze, and interpret complex local and/or system-wide issues
Proven ability to successfully deal with unique operational problems for which there are no established guidelines for resolution, prioritize simultaneous operational situations, and work well under pressure
Ability to be an action-oriented and results-driven leader, with a natural aptitude for engaging employees across multiple workgroups
Ability to coach, mentor, and serve as a role model for all team members
Ability to think strategically, negotiate skillfully, digest complex details, and use sound judgment and initiative in making decisions
Ability to influence others through outstanding interpersonal skills, collaboration, and negotiation skills
Demonstrated ability to effectively solicit feedback and advocate for front-line subject matter expert (SME) needs
Ability to create and sustain a culture that encourages self-development, growth, and performance excellence
Ability to motivate front-line leaders and front-line team members to align around operational goals and deliver results through teamwork and individual accountability
Ability to creatively seek opportunities that will improve the way that things are done, embrace and initiate change, and positively challenge established work practices for the benefit of the organization and customers
Ability to use an unbiased, rational approach to find root causes of issues and generate solutions
Ability and willingness to advocate for and manage change, while productively and proactively guiding the team to accept and adapt to dynamic situations
Demonstrated outstanding organization and time management skills
Demonstrated flexibility and creativity in adjusting to shifting priorities in a dynamic work environment, while effectively modeling leadership attributes
Ability to build and facilitate relationships at all levels of the organization, both internally and externally
Excellent verbal and written communication skills, with ability to handle complex topics comfortably and to effectively and clearly communicate a strategic and tactical vision to all levels within the organization
Excellent project planning and organizational skills, with ability to effectively and simultaneously manage multiple large projects within tight deadlines while maintaining attention to detail
Proficient with Microsoft Office software
Ability to work a varied schedule, including nights, weekends, and holidays
Ability and willingness to remain current with industry practices and developments

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Airport Customer Operations - DFW (DFW Airport, TX, US)

Intro

Why you'll love this job

This job is a member of the Hubs and Gateways Team, within the Customer Experience Division.
Responsible for the efficient use of resources to ensure operational performance. Ensure enforcement of all company and departmental procedures, including safety and security.

What you'll do

Develops employees
Implements methods of maximizing revenue and controlling expenses
Oversees day to day customer service operations
Solicits ideas and/or feedback from employees and accepts accountability for follow-through
Communicates procedural changes to Customer Service Managers, supervisors and employees and ensures compliance
Monitors and measures on time performance
Identifies areas/individuals which require improvement; develops and implements methods to increase/improve performance
Develops and enhances the work relationship with vendors, ensuring all parties perform their responsibilities properly
Ensures all internal audit requirements are followed and accountable for compliance
Reviews staffing requirements and schedules for all department employees, ensures adjustments are made as needed
Conducts grievance hearings and servs as a grievance hearing officer as required
Interprets the company's policies in a professional and positive manner to all customers
Assists Directors with Customer Service Manager interviews and selections
Aids/guides the development of Customer Service Managers and supervisory staff
Shift work-including nights, weekends and holidays

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School Degree or GED equivalent
3 years' airline supervisory experience
3 years' airport operations experience

Preferred Qualifications- Education & Prior Job Experience

Proven experience in baggage handling, baggage systems, and MBR improvement
Experience working in/on or with airport ramps

Skills, Licenses & Certifications

Possess a valid US Driver's License
Must be self-motivated and detail oriented, team player
Able to perform in a fast paced environment while maintaining a professional and effective approach to high stress situations
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Division Finance (DFW Airport, TX, US)

Intro

Why you'll love this job

This successful candidate will join as a member of the Division Finance Team, the finance business partners at American Airlines.
Joining the IT Finance team, you’ll be evaluating business cases, partnering with both the business and IT, and having strategic conversations around technology investments and business value realization.
No day is the same. Our team keeps pace with the ever-evolving airline and technology landscape

What you'll do

Lead a team of analysts to support the development and execution of enterprise strategies, plans, objectives, and procedures
Provide financial guidance and strategic recommendations to business partners and senior leadership to support informed decision‑making
Ensure strong financial discipline and governance aligned to corporate objectives, including ownership of core controllership activities (close, forecast, and reconciliations)
Design, implement, and integrate processes and procedures using best practices, with a focus on continuous improvement and scalability
Ensure business planning objectives are embedded in technology, business, and human capital investment decisions
Strengthen alignment between business processes, information technology, and organizational priorities
Lead process improvement initiatives to enhance efficiency, effectiveness, and cross‑functional outcomes
Manage cross‑functional relationships to align stakeholders, negotiate requirements and deliverables, and drive execution toward shared goals
Coordinate and forecast human capital needs in alignment with initiative and organizational demand
Perform other duties as required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

MBA or equivalent experience/training
Experience supervising financial staff
5 years’ experience in Finance and/or Accounting, plus exposure to information technology
Experience with human capital tracking and forecasting
Experience with budget tracking, variance reporting, and cost analysis experience with budget tracking, variance reporting, and cost analysis

Preferred Qualifications- Education & Prior Job Experience

Bachelor’s or Master’s degree with concentration in Finance/Accounting/Business or Data Analytics
Automation and process re-design a plus, leveraging modern technology

Skills, Licenses & Certifications

Experience with process mapping and writing
Experience with sensitivity and gap analysis
Experience with
Working knowledge of Microsoft Office suite and data visualization tools
Working knowledge of Alteryx, Python/R, SAP, Hyperion Essbase, PowerAutomate, Copilot Studio, and/or RPA tools a plus
Ability to build and make presentations to senior management
Excellent analytical skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Airport Customer Care - DFW (DFW Airport, TX, US)

Intro

Why you'll love this job

This job is a member of the Hubs and Gateways Team, within the Customer Experience Division.
Responsible for managing, developing, and coordinating all customer related activities ensuring the highest level of customer satisfaction and experience.

What you'll do

Oversees day to day customer service operations including oversight of the ticket counter and gate activity in multiple facilities
Ensures efficient use of resources to achieve operational performance targets
Enforces all company and departmental procedures including safety and security
Reviews staffing requirements and bid schedules for all employees
Communicates procedural changes to Customer Service Managers and frontline employees ensuring compliance
Monitors and analyzes trends to achieve on time performance
Mentors and develops employees
Identifies areas which require improvement
Develops and implements processes to achieve improved efficiency and productivity
Enhances vendor relations and ensures contractual obligations are performed
Ensures all internal audit requirements are in compliance
Develops an annual expense plan and monitors the budget
Assists with interviews and selection of CSMs/Customer Service Supervisors
Ability to work rotating shifts including nights, weekends and holidays
Complete other duties as required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s Degree in Business Management or relevant field or equivalent experience/training
3 years’ work experience in Airline Customer Service supervisory

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Excellent analytical skills and proficient use of PC related software
Strong leadership and organizational skills
Ability to multi-task and handle shifting priorities within a fast-paced, dynamic work environment and can tolerate high stress situations
Ability to effectively delegate work assignments and manage large groups of employees
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Manager, Airport Customer Care - DFW (DFW Airport, TX, US)

Intro

Why you'll love this job

This job is a member of the Hubs & Gateways Team within the Customer Experience Division.
Responsible for the management of employees dedicated to assisting customers in a manner that maximizes revenue and delivers outstanding service. Also responsible for resolving customer service and operational challenges.

What you'll do

Provides hands-on leadership in achieving business objectives, ensuring maximum performance and adherence to service standards
Supports key performance measures by setting and communicating goals to create a high performance culture, which exceeds performance measurements in productivity enhancements and cost control
Seeks opportunities for continuous improvement; provides recommendations and implements methods to increase revenue reduce cost and improve customer service
Upholds a strong commitment to enhance both internal and external customer focus, and ability to provide timely feedback related to customer service, sales or specialty issues
Responsible for all departments during vacations, outages, or other times needed
Partners with leaders throughout the organization and Customer Planning to develop effective communication channel
Works closely with internal departments such as Training, Marketing, and Operations to roll out new initiatives, programs, products, systems, automation enhancements, sales techniques, brand, destinations, etc.
Works closely with Human Resources/Employee Relations to ensure understanding and proper application of policies, procedures and the collective bargaining agreement
Ensures enforcement of all Company policies and guidelines, including attendance adherence
Establishes and maintains a positive work environment that encourages and rewards excellence while fostering team-spirit through engagement. Effective coach for CSMs, CSCs, and agents
Develops and utilizes recognition programs to reward team members for outstanding performance
Demonstrates proficiency in all station operating and performance reporting systems
Adjusts effectively and professionally to change when working within new structures, processes, requirements, or cultures
Evaluates individual and team performance through quality control measurements including call observations, complaints, compliments and customer experience feedback
Interacts well with airport community and management
Ability to work varied hours, including nights, weekends and holidays, as well as provide CSM on Duty coverage
Ability to travel as necessary

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree or equivalent experience/training
5 years leadership experience

Preferred Qualifications- Education & Prior Job Experience

Knowledge of CWA/IBT CBA and understanding of working in union environment

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Skills in outstanding leadership, with ability to lead, train, develop, and motivate a team of customer service representatives
Skills in outstanding organization and time management
Skills in excellent creative thinking and problem-solving
Ability to positively lead a team, in a fast-paced, ever-changing environment
Ability to concurrently manage multiple tasks and effectively handle shifting priorities in a dynamic work environment
Ability to effectively communicate with all levels both verbally and written
Ability to provide strong presentations
Ability to analyze and interpret complex documents
Ability to resolve difficult personnel and administrative issues
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Customer Operations - DFW (DFW Airport, TX, US)

Intro

Why you'll love this job

American Airlines is seeking a goal-oriented Customer Service Manager (CSM) for the Tow Team at DFW. In this safety-critical leadership role, you will direct the pushback, towing, and repositioning of American Airlines aircraft, keeping our network moving on time while building a team culture rooted in safety, accountability, and continuous improvement.

What you'll do

Safety First: Be a safety advocate: proactively identify towing and pushback safety concerns, equipment condition, procedural compliance, and team behaviors and address them in real time. Conduct ride-alongs, self-audits, field observations, and root cause investigations to maintain a consistently safe movement area.
Team Leadership: Establish team and individual goals; coach and mentor frontline towing agents in skill development, safety behavior, and company culture.
Establish and promote effective relationships with team members that foster compassion, authenticity, integrity, respect and dignity.
Embrace the core values: passion, commitment, efficiency, reliability, dependability, optimism, honesty, and positivity.
Resource Management: Partner with crew chiefs who direct frontline towing assignments; ensure adequate tugs and towbars are available to meet operational demands safely and on time.
Cross-Functional Coordination: Coordinate with Ramp Operations, Tech Ops, Hub Control, Ramp Control, and ATC; manage escalated issues and deliver key operational information to the team.
Compliance & Continuous Improvement: Ensure adherence to JCBA, corporate policy, and training requirements; solicit feedback at all levels to drive operational improvement.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport ramp or ground operations experience with direct exposure to aircraft towing or pushback
2+ years leading others in a safety-critical operational environment
Knowledge of company policies, procedures, and functional automation applications

Skills, Licenses & Certifications

Strong safety mindset; ability to monitor, assess, and correct team and operational performance.
Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive work environment.
Critical thinking and sound judgment in time-sensitive aircraft movement scenarios
Effective communicator and active listener; ability to collaborate across multiple departments
Ability to work independently as well as collaboratively.
Ability to work under demanding operational conditions on an active movement area.
Ability to prioritize and execute with a sense of urgency and preciseness.
Ability to use sound business judgment to resolve issues with internal and external customers.
Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Valid driver's license; ability to qualify for SIDA badge
Has or can obtain USPS clearance (5-year U.S. residency requirement)
Ability to work rotating shifts including weekends, holidays, and days off; available for extended hours as operationally needed

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Aircraft Base Maintenance (Tulsa, OK, US)

Intro

Why you'll love this job

This job is a member of the Base Maintenance Team within the Integrated Operations Division.
Responsible for supervising a team of Crew Chiefs and mechanics as a key member of the dynamic and fast-paced American Airlines Maintenance organization.

What you'll do

Leads by example, coaches our team members to success and builds trustworthy relationships
Manages the daily Production requirements through subordinates
Ensures team members are following procedures in order to ensure maximum efficiency, compliance and safety
Leads staff to ensure team member's skills are utilized to the highest degree possible; leads coordination with Maintenance Training to ensure on-going enhancement of staff and skill set
Conducts regular meetings with Business Reviews and Boardwalks to ensure best possible communication, identification, and resolution of action items
Monitors the coordination of maintenance manpower requirements overtime and consistency with program scheduling and priorities
Maintains effective communication between Maintenance, Engineering, Facilities Maintenance and other Supply Chain groups
Ensures team members know, understand and are engaged in achieving critical Metrics and key performance indicators
Executes manpower deployment and shift production requirements

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School Diploma or GED equivalency
3 years of aircraft maintenance experience
FAA Airframe & Powerplant Certificate
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

1 year leadership experience supervising production operation in an area related to heavy/shop maintenance
Experience supervising and/or leading workgroups

Skills, Licenses & Certifications

A&P License
Strong working knowledge of the GPM and SPPM
Understanding of Airline/Technical operations
Knowledge of audit requirements
Knowledge of labor reporting and crew utilization
Strong interpersonal and PC skills
Ability to concurrently manage multiple areas of responsibility.
Excellent analytical, organization and planning skills
Must pass a background reference check and criminal fingerprint check
Ability to work effectively with all levels of team members

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Manager, Aircraft Base Maintenance (Tulsa, OK, US)

Intro

Why you'll love this job

This job is a member of the Base Maintenance Team within the Integrated Operations Division.
Responsible for oversight and managing the aircraft maintenance workload, resources, and activities for terminal and/or hangar operations at maintenance stations in such a manner as to assure continuing safety, compliance, dependability, reliability and financial performance, with fair and harmonious relationships with the management team, TWU, internal customers, vendors, FAA, and all non-AA business contacts.

What you'll do

Oversees the daily Production requirements through subordinates
Provides short and long term strategic direction for department
Coaches and develops their team by providing feedback on performance and accountability
Builds, maintains, and strengthens relationships across all groups inside Technical Operations while looking for ways to remove barriers
Ensures team members are following procedures in order to ensure maximum efficiency, compliance and safety
Responsible for control of budgets and cost standards
Leads management staff to ensure that team members skills are utilized to the highest degree possible; leads coordination with Maintenance Training to ensure on-going enhancement of staff and skill set
Provides Leaders regular feedback on their performance and develops the management team to create a strong leadership pipeline
Conducts regular Business Reviews to ensure best possible communication, identification, and resolution of action items
Monitors the coordination of maintenance manpower requirements overtime and consistency with program scheduling and priorities
Ensures development, review and validation of maintenance requirements to ensure appropriate training for maintenance as well as leadership development
Ensures team members know, understand and are engaged in achieving critical Metrics and key performance indicators
Develops LEAN Improvement Strategy
Manages hangar flow of maintenance aircraft such as scheduled maintenance, mods and drop-ins by shift
Executes manpower deployment and shift production requirements

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Business, Aeronautics or related field or equivalent experience/training
3 years experience leading other supervisory management personnel
Experience in positions requiring budget understanding, resource forecasting and management and workload planning in maintenance environments
5 years Aircraft Maintenance Operations or compliance equivalent experience
Experience managing, supervising and/or leading workgroups

Preferred Qualifications- Education & Prior Job Experience

3 years leadership experience
Lean, Continuous Improvement or Six Sigma experience

Skills, Licenses & Certifications

A&P License
Excellent understanding of airline/technical operations
Knowledge of audit requirements
Knowledge of labor reporting and crew utilization
Strong interpersonal and PC skills
Ability to concurrently manage multiple areas of responsibility
Excellent analytical, organization and planning skills
Must pass a background reference check and criminal fingerprint check
Strong process analysis/development skills
Knowledge of the GPM and SPPM
Some travel may be required

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Engineer (Tulsa, OK, US)

Intro

Why you'll love this job

A Tooling Engineer is responsible for the design and specification support of tooling for aircraft. This job entails authoring and revision control of engineering specifications, and creation of maintenance requirements and programs for that equipment. This posting is primarily for tooling in the Line Maintenance realm, but responsibilities will often cross over into Test Equipment, and Base Maintenance Tooling areas.

What you'll do

Engineer L2

Support of aircraft tooling, aircraft servicing equipment, aircraft handling equipment, and aircraft recovery equipment.
Collaboration and interface with Test Equipment Engineers and Base Tooling Engineers.
Working with Ground Support Engineering, and other support Departments across the airline spectrum.
Extensive work with Aircraft and Power Plant Engineers.
Cooperation and Controls related to manufacturers and suppliers of aircraft tooling equipment.
Occasional design of tooling that does not already exist.
Real-Time Support of the airline when expertise is required.

Engineer L3
Please see Engineer L2 essential job functions. This position additionally performs the following:

Coordinates with manufacturers and regulatory authorities, as required, and ensures that Engineering dispositions are properly substantiated in accordance with applicable regulations and Company manuals
Develops customized procedures and special criteria for repairs, modifications, inspections, servicing and other maintenance actions which are not adequately addressed in existing manuals
Strives to improve communications skills, time management and other personal qualities pertinent to maximum effectiveness and efficiency in performing assigned duties

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Engineering required
2 years of related experience

Preferred Qualifications- Education & Prior Job Experience

3-6 years experience as an engineer with aircraft systems or related experience
Experience authoring, revising, and creating Engineering Orders (EOs), Maintenance Evaluation Team (MET) Projects, and Engineering Authorizations (EAs)
Knowledge of CFRs, maintenance programs, WDM, AMM, IPC, TSM and CMM

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Excellent analytical, technical writing, problem solving, communication, planning and organizational skills
Ability to work under pressure
Must be self-motivated and disciplined in their work ethics
Basic computer programming

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Engineer, IT Software (Tulsa, OK, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
The Software domain refers to the area within Information Technology that focuses on the development, deployment, management, and maintenance of software applications that support business processes and user needs. This includes development, application lifecycle management, requirement analysis, QA, security & compliance, and maintaining the applications and infrastructure.

What you'll do

Write, test, and document code, scripts, and processes following organizational standards
Solve technical problems and build impactful components/libraries
Deliver high-quality work and mentor junior engineers in technical skills
Conduct root cause analysis to address systemic issues and lead action plans
Design integrated systems that enable cross-functional teams to deliver value at scale, speed, and reliability
Manage technical debt and drive initiatives to eliminate it
Anticipate scaling, latency, and durability challenges, guiding teams in mitigation
Collaborate with security teams to implement secure practices early in development
Assess technical risks and implement prevention strategies
Evaluate squad delivery practices, recommend improvements, and drive change
Identify and eliminate duplication of effort, promoting reuse across teams
Measure team performance and support individual development
Explore emerging technologies, lead prototype development, and incorporate into architectural solutions

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
3+ years of experience designing, developing, and implementing large-scale solutions in production environments

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
Airline Industry experience

Skills, Licenses & Certifications

Proficiency with the following technologies:
- Programming Languages: Java, Python, C#, Javascript/Typescript
- Frameworks: Spring/SpringBoot, FastAPI
- Front End Technologies: Angular/React
- Deployment Technologies: Kubernetes, Docker
- Source Control: GitHub, Azure DevOps
- CICD: GitHub Actions, Azure DevOps
- Data management: PostgreSQL, MongoDB, Redis
- Integration/APIs Technologies: Kafka, REST, GraphQL
- Cloud Providers such as Azure and AWS
- Test Automation: Selenium, TestNG, Postman, SonarQube, Cypress, JUnit/NUnit/PyTest, Cucumber, Playwright, Wiremock/Mockito/Moq
Ability to optimize solutions for performance, resiliency and reliability while maintaining an eye toward simplicity
Ability to concisely convey ideas verbally, in writing, in code, and in diagrams
Ability to optimize system designs spanning multiple teams to allow small, safe, incremental releases
Ability to work through others by cooperatively sharing responsibilities
Ability to combines deep knowledge of a product domain with awareness of advancing technology to introduce solutions that propel the technical capability of the organization forward.
Proficiency in object-oriented design techniques and principles
Proficiency in Agile methodologies, such as SCRUM
Proficiency in DevOps Toolchain methodologies, including Continuous Integration and Continuous Deployment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Workforce Management (Miami, FL, US)

Intro

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Domestic Airports Team within the Customer Experience Division

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Ability to solve complex staffing issues with minimal oversight
Strong communicator with all levels of the operation
Can manage multiple software programs at the same time to quickly analyze the operation and determine best course of action throughout the day
Coordinate assignments for frontline team members to dynamically work flights at gates
Utilizes GS Realtime and other programs (i.e. Prime, GETNG, SABRE) to identify and grant day of overtime, provide staffing inputs and tour reports
Being proactive and efficient with time management
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED Equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Applicable valid driver’s license as required by local authorities

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Customer Operations (Miami, FL, US)

Intro

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Airports Team within the Customer Experience Division

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Manage escalated service issues and be visible to your team members when problems arise
Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.
Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision-making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Valid driver's license
Ability to qualify for (SIDA) badge
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Control Center (Miami, FL, US)

Intro

Why you'll love this job

This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division.
Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience.

What you'll do

Drives operational excellence
Creates an environment that cares for our frontline team members and celebrates the team successes
Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies
Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Promotes an environment of mutual respect and trust between frontline team members
Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Applicable valid driver’s license as required by local authorities

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Warehousing and Distribution (Miami, FL, US)

Intro

Why you'll love this job

This job is a member of the Warehousing and Distribution leadership team.
Responsible for supervising a unionized workforce’s daily operation of Technical Operations Supply Chain operation of aircraft parts and tooling, to include, shipping, receiving, inventorying and movement of company materials. This also includes the supervision of all Stores personnel assigned to the operat

What you'll do

Supervises and assigns job responsibilities to the front line team in one or more occupations
Coordinates with TechOps and Supply Chain partners on status of material requests
Manages all Administrative duties within the Supply department
Interprets company policies to workers and enforces safety regulations
Recommends or initiates personnel actions such as promotions, transfers, discharges and disciplinary measures
Maintains time and attendance records as well as personnel files and performance records
Maintains audit compliance
Maintains warehouse and supply locations assigned; maintain an efficient and orderly workforce/operation
Leads regularly scheduled crew briefings to communicate to team members department Policy and Procedural changes

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
3 years of relevant work experience

Preferred Qualifications- Education & Prior Job Experience

Bachelor's degree in Business, Supply Chain, Finance, Logistics or equivalent experience/training
Previous supervisory experience
Extensive Supply Chain or Logistics experience

Skills, Licenses & Certifications

Extensive Supply Chain experience in Automotive, Aviation, or Electrical Industries
Knowledge of applicable computer systems used by frontline members
Knowledge of how to find, read, and understand FAR's and how best to apply them to the line supply organization
Ability to quickly grasp various Collective Bargaining Agreement language and interpret it then apply the language to various situations
Knowledge of shipping limitations or the ability to quickly find these limitations as outlined in the IATA and 49 CFR
Must be able to walk extensively between Hangars
Must posess a current and valid driver's license
Must be able to work all shifts, 24/7, including holidays
Some travel required
Must be willing to work extended hours based on operational needs

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Agent Full Time (Nashville, TN, US)

Intro

Why you'll love this job

The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $19.64 per hour.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.
Issue, reissue and refund passenger tickets
Book, ticket and confirm flight reservations
Rebook passengers on oversold flights and during irregular operations
Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades
Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh
Perform passenger boarding, including ticket lift and/or boarding pass lift/verification
Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria
Operate jetways/bridges for purposes of boarding and deplaning passengers
Make boarding and departure gate announcements
Deliver domestic/international flight documents
Perform passenger service flight close-out procedures
Accept, check and tag passengers’ baggage at resolution centers, full-service ticket counters, and first class ticket counters
Maintain timeline of flight boarding process
Perform customer service on the job training
Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations
Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters
Queue lines at ticket counter kiosks and ticket counters
Clear/verify international documents at kiosk in the ticket counter area and activation stations
Accept and activate passengers’ self-tagged bags at activation stations
Assist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors
Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts
Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements.
Respond and assist during security and/or emergency situations
Provide connecting passengers with gate information
Provide quality customer service in a professional manner and in accordance with American’s guidelines.
Adhere to company policies, procedures, and performance standards.
Complete job-relevant trainings
Adhere to government regulations (e.g. DOT, FAA, TSA)
Use multiple internal resources/systems including during customer interactions
Wear uniforms as required by company policy

* Reasonable accommodations may be made for qualifying individuals with disabilities.

Depending on your airport size, you may also do the following:

Perform Passenger Operation Control functions including air to ground communication as well as Tower functions Assist international passengers through customs/immigration, including baggage recheck Deliver boarding passes, international flight documents and customs/immigration forms

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED or international equivalent
Bilingual language skills required in some locations
Applicable valid driver’s license as required by local authorities
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Manager, Airport Customer Operations (Chicago, IL, US)

Intro

Why you'll love this job

This job is a member of the Hubs & Gateways Team within the Customer Experience Division.
Responsible for planning, leading and coordinating all phases of Customer Operations at the Airport in collaboration with other department leaders such as Customer Care, Facilities, and Hub Control Center, as well as AA’s local business partners. Directly responsible for executing through the team local and corporate initiatives.

What you'll do

Leads and develops a team of operational leaders including but not limited to daily oversight, counseling, performance reviews and training
Plans, leads and coordinates all phases of Customer Operations at Airport
Collaborates with other department leaders such as Customer Care, Facilities, and Hub Control Center, as well as AA's local business partners
Engages with frontline employees as an advocate of our team members and forward looking initiatives, and creating inclusive opportunities to bring teams and people together
Evaluates, recommends and implements new processes to improve performance impacting industry critical KPI's; Increase efficiency of relevant processes and resource utilization to maximize performance improvements
Analyzes data from multiple sources and identifies needs and opportunities for improvements to mitigate failures
Responsible for oversight and leading program development regarding technology and tools associated with baggage process
Operational responsibilities include but not limited to departure dependability, baggage handling performance, customer experience, budget and adhoc analysis
Interfaces and collaborates with frontline employees, Customer Care, Aircraft Maintenance, Regional Operations, Facilities, Tower Operations, Premium Service, Flight, Flight Service, Sales, etc
Develops and directs service programs to ensure optimum product delivery in customer service quality and departure dependability
Optimizes manpower, equipment, facilities and funds for Customer Operations
Demonstrates and cultivates collaborative relationships across all work groups and teams
Establishes workable set of quality controls, regulatory agencies, other stations and staff groups
Monitors and develops performance metrics to enhance sustainable delivery of customer operations goals

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelors degree or equivalent work experience/training
Thorough understanding of the budget process, headcount and staffing
Demonstrated proficiency in identifying areas for improvement in a large-scale operation, and ability to advocate and manage change
Prior experience in the application of budgetary knowledge to drive business results operational background in a leadership role

Preferred Qualifications- Education & Prior Job Experience

Experience managing front line leaders

Skills, Licenses & Certifications

Ability to lead and serve a large and complex organization through management leaders, individual contributors and front line team
Ability to think strategically, weighing long-term implications and solutions
Ability to problem solve, build and facilitate relationships at all levels of the organization, both internally and externally
Strong analytical skills, labor relations experience including working knowledge of agents and collective bargaining agreements; experience implementing procedures and ensuring consistent service delivery
Action oriented, results-driven leader with a natural aptitude for engaging employees across multiple workgroups
Flexibility and creativity to adjust to dynamic situations while effectively modeling executive leadership attributes
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Operations Coordinator, Inflight (Chicago, IL, US)

Intro

Why you'll love this job

Salary Range: $49,000-60,000

What you'll do

Acts as the liaison with local and system departments, e.g. IOC, Control Center (Tower), Customer Care, Crew Scheduling, Customer Ops, Daily Ops, Catering, Cabin Appearance, Business Partners and the Flight Department
Oversee Flight Service base operational reliability by taking lead role in dependability engagement, communication, & accountability.
Handles operational events and proactively provides crew assistance or delay mitigation based on priority of engagement and operational impact.
Coordinates with Daily Operations/IOC to respond to Flight Attendant injuries and aircraft emergencies by providing appropriate base guidance and support.
Notifies rescheduled and reassigned Flight Attendants’ traveling through the base.
Provides status of department reliability and communicates irregularities which may impact the daily operation to Inflight, IOC, and Hub Control Center leadership.
Coordinates with Crew Scheduling/Tracking for pre-boarding of flights or re-crewing, if necessary.
Assists with administrative duties, such as delay investigations, daily and monthly reports pertaining to operational activities.
Investigates and documents delays including Right Start, IPD (International Premium), IFS (International Flagship Service).
Implements selected policies, as well as ensuring established guidelines are followed and enforced.
Coordinate and host base activities to support engagement initiatives
May conduct coaching and counseling as appropriate
Assists with Flight Attendant reasonable cause drug and alcohol testing.
Provides Flight Attendant EFB (Electronic Flight Bag) support.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
PC, Sabre, DECS, and RES experience
Must be able to work shift work, including weekends and holidays.
Must be able to work on-site at assigned base/location.

Preferred Qualifications- Education & Prior Job Experience

Bachelors degree preferred/or equivalent work experience.
Strongly preferred to have completed Flight Attendant training as prescribed by the FAA and whose name appears on the current Flight Attendant System Seniority List
Current Passenger Service, Passenger Sales or Crew Scheduling experience.
Knowledge of company on-time performance goals and dependability metrics.
An understanding of working with a contract labor group is desirable.

Skills, Licenses & Certifications

Sound judgement and strong decision making skills
Ability to work independently as well as collaboratively
Ability to prioritize, multi-task and manage several events and situations simultaneously
Ability to work under demanding operational conditions
Excellent interpersonal, oral and written communication skills
Ability to work all shifts, holidays, and overtime as required
Requires rotation of shifts and days off
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security
identification display areas (SIDA) and secure US Customs security badge if applicable
Must Pass U.S. Department of Transportation (DOT) mandated drug test

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Specialist, Cargo Revenue Accounting (Fort Worth, TX, US)

Intro

Why you'll love this job

This position is responsible for accounts receivable and customer relations for AA Cargo domestic Customer accounts.

What you'll do

Reconciliation of Cargo Customer Credit Accounts
Assist Cargo Credit Customers with all types of billing, rating and settlement questions
Research and resolution of billing discrepancies for customers
Interfacing with customer to obtain required documentation for billing/discrepancy audit and correct application of customer payments
Maintain receivable aging within established targets
Work with customer to secure payment for past due items
Heavy phone, email and verbal contact with credit customers, AA Sales, AA Revenue Management, AA Operations, AA cargo facilities and 3rd party vendors/partners 
Ad Hoc project as assigned

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Accounting degree or equivalent experience in related field preferred
Ability to multi-task 
Strong Mathematical, problem solving, and analytical skills are required
Previous credit experience is a plus
Excellent oral and written communication skills
Ability to effectively interact with all levels of employees and management
Highly organized with ability to work in a fast-paced environment with multiple competing deadlines 
Strong PC skills including MS Excel, MS Word, Access, PowerPoint, and iCargo preferred

Preferred Qualifications- Education & Prior Job Experience

Experience with Excel

Skills, Licenses & Certifications

Ability to work intuitively and cooperatively with a variety of internal and external customers
Ability to work independently.
Knowledge of Accounting principles, conceptual and analytical skills, and excellent problem solving ability.
Knowledge of Microsoft Office  (MS Excel, MS Access, and MS Word) are required
Knowledge of SABRE and other commercial systems are a plus

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Customer Experience (Washington, VA, US)

Intro

Why you'll love this job

This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division.
Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience.

What you'll do

Drives operational excellence
Creates an environment that cares for our frontline team members and celebrates the team successes
Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies
Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Promotes an environment of mutual respect and trust between frontline team members
Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Manager, Airport Customer Experience Administration (New York City, NY, US)

Intro

Why you'll love this job

Responsible for directing all administrative and accounting activities including Accounts Payable, Accounts Receivable, Payroll, Budgets, Operating Plans, Shift Bids, Monthly Spending, and Staffing Levels.
This job is a member of the Hubs & Gateways Team within the Customer Experience Division.
The pay range for this role is $121,000 to $161,000, taking into account the qualifications and experience of the selected candidate.

What you'll do

Identifies and analyzes major trends and variances from operating plan and other performance areas
Oversees people movement, RIF and recalls, payroll processing, and leaves of absence
Oversees Shift Bids, Vacation Bids, Overtime, Time Duty Limits, Change of Shift, Uniform, Parking and Security Badge Administration
Produces various reports and strategic analysis relating to manning, lost time, budget, spending, and overtime explaining variances
Monitors spending performance, manpower, operating performance and unit costs
Serves as the liaison with the Airport for Security Badge and Employee Parking functions
Provides Leadership to Administrative teams responsible for Manning, Payroll, Audits, Cash Deposits & Reconciliations, Hiring and Reductions in Force
Oversight of the Lost Time Administration including:
- Administers the Attendance Control Policy for all TWU/IAM team members
- Administers Attendance for CWA/IBT team members
- Leave of Absence and alleged fraud investigations
Maintains Employee Personnel files
Performs coordination of company-sponsored events and employee recognition programs
Interprets and administers local guidelines
Management of ad hoc projects as required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent experience/training
5 years of airline operations experience with at least 2 years in a supervisory/management role
Previous finance or business planning experience or equivalent work experience
Previous Managerial, Budget, and Auditing experience

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Extensive business, operational, and financial background with experience in assessing business requirements and developing budgets
Ability to function in a high volume multi project environment
Knowledge of airline industry
Strong attention to detail
Ability to be flexible and adapt in fast changing environment
Must have excellent organizational and planning skills
Ability to lead and motivate employees
Ability to be decisive and able to work under demanding operational conditions in a stressful environment
Knowledge of company policies and procedures
Ability to negotiate skillfully in tough situations with both internal and external customers.
Ability to identify opportunities for improvement as well as proven success implementing strategic initiatives under time constraints
Capability to digest complex fact scenarios and develop compelling arguments
Strong presentation skills
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Ramp Service Agent Part Time (Kansas City, MO, US)

Intro

Why you'll love this job

Fleet Service Clerks perform the handling of items on and off aircraft, carts, containers, and trucks; transporting items between terminals and aircraft; receiving, delivering, weighing and documenting of cargo in a cargo specific facility (warehouse) or a loading dock area.
The terms and conditions of this position are covered by the Transport Workers Union (TWU) Collective Bargaining Agreement. Starting pay is $20.63 per hour.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Move baggage and cargo of various weights to and from aircraft
Drive and operate belt loaders
Service aircraft at gates with ground power and air conditioning
Tow and pushback aircraft from gates
Service aircraft lavatories and water ports
Clean interior of aircraft when needed
Position beverage and luggage carts around the ramp area
Works outdoors in various weather conditions
Work shifts that include irregular and/or extended hours, weekends and holidays.

Click here to see what it takes to be part of the Fleet team, and click here to see what a day in the life of a Fleet Service Agent looks like!

What you'll do (cont.)

General

Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Perform all functions in accordance with safety procedures and policies
Wear uniforms as required by company policy
Wear all personal protective equipment (PPE) in accordance with rules and regulations
Work outdoors with exposure to extreme weather/elements, engine noise, and noxious fumes

Depending on your airport size, you may also do the following:

De-ice aircraft by directing a chemical/water stream at aircraft surfaces
Perform catering service

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

High school diploma or GED or international equivalent
Must be 18 years of age or older
Lift, load, unload, and transport bags and cargo to/from aircraft's, bag carts, and conveyor belts
Must have knowledge of and ability to use basic computer skills
People-oriented and highly motivated, with a positive and cooperative attitude
Good communication skills
Applicable valid driver’s license as required by local authorities
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Ability to obtain jet bridge certification
Must have the ability to pass the US Postal Service background check

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Specialist, Inflight Operations Support (Fort Worth, TX, US)

Intro

Why you'll love this job

You will play a key role in supporting flight attendants across the American Airlines system while leading high‑impact initiatives that strengthen operational excellence and cross‑departmental collaboration. In this role, you’ll help enhance the inflight experience, guide the team through a fast‑paced 24/7/365 operation, and maintain a robust internal training program that sets new team members up for success. Every day brings meaningful opportunities to influence operational performance and contribute to the success of the broader Inflight organization.

What you'll do

• Provide daily support to the systemwide flight attendant workforce, ensuring timely resolution of operational needs.

• Lead operational initiatives and projects in partnership with Inflight leadership, the Integrated Operations Center (IOC), and other key stakeholders.

• Guide the team through real-time operational changes, disruptions, and emerging business needs.

• Develop, implement, and continuously improve processes to enhance efficiency, accuracy, and communication within Inflight Operations.

• Coordinate cross‑departmental collaboration to ensure alignment, execution, and support of operational goals.

• Maintain and enhance the internal training program, ensuring comprehensive onboarding and continuous learning for new specialists.

• Serve as a subject matter expert and resource for operational standards, policies, and procedures.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s Degree

• 3 years of experience in inflight operations, aviation, customer service, crew scheduling, or related operational fields.

Preferred Qualifications- Education & Prior Job Experience

• Bachelor’s degree in aviation, business administration, operations management, or a related field.

• Experience supporting flight attendants or working within an airline’s inflight or operations department.

• Prior project management, training, or team‑lead experience.

• Familiarity with airline operational systems, crew management platforms, and real‑time operational recovery processes.

Skills, Licenses & Certifications

• Excellent communication and interpersonal skills.

• Ability to collaborate effectively across departments and operational functions.

• Strong attention to detail and commitment to accuracy.

• Proficiency in Microsoft Office Suite and operational software tools.

• Ability to manage multiple priorities and adapt quickly to changing operational demands.

• Project coordination or project management skills (PMP certification a plus).

• Demonstrated ability to make sound decisions in a fast‑paced, high‑pressure environment.

• Strong analytical, organizational, and problem‑solving skills.

• Ability to work a rotating schedule, including nights, weekends, and holidays, in support of 24/7/365 operations.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Aircraft Line Maintenance (Las Vegas, NV, US)

Intro

Why you'll love this job

This job is a member of the Line Maintenance Team within the Integrated Operations Division
Responsible for overseeing aircraft maintenance technicians in the repair and return to service of American Airlines’ aircraft. Supervisors are front line leaders of people in the safe, compliant and timely return to service our aircraft. They do this by effectively managing the workload, resources, and work relationships of both internal customers & support groups and external regulatory authorities & vendors
Salary range for this role is $103,000.00 - $134,000.00

What you'll do

Guides and directs terminal and/or hangar aircraft maintenance through crew chiefs and leads
Oversees the implementation of the organization's plans, processes, policies, and procedures
Ensures crews are efficiently utilized to accomplish the operation’s workload
Meets company objectives in accordance with company policies and procedures
Responsible for timely and comprehensive communication flow to the workforce
Maintains effective work relationships with airport management, FAA, TSA, other government agencies, suppliers, and similar groups
Collaborates with other supervisors to accomplish directives and objectives
Identifies and takings steps to correct unsatisfactory results
Identifies training and development needs of AMTs within span of control
Provides effective feedback for crew chief and lead coaching/development
Effectively works with union leadership and workforce

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
3 years of aircraft maintenance experience
FAA Airframe & Powerplant Certificate
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

Associates or Bachelor’s degree in business or technical field or equivalent work experience
2 years of a successful track record of management in maintenance and/or production environments
3 years hands-on experience in the repair or manufacture of large transport category aircraft

Skills, Licenses & Certifications

Knowledge of functional area
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to supervise management, non-management and contract labor work groups
Ability to concurrently handle multiple responsibilities
Strong interpersonal and PC skills
Ability to concurrently supervise multiple areas of responsibility

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Global Reservations (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Global Reservations Team within the Customer Experience Division.
Responsible for training, motivating, and developing a team of supervisors/team leaders to lead call center sales agents and customer service representatives (including specialty desk representatives). Leads the call center to achieve the business objectives of the Company.

What you'll do

Provides outstanding customer service to internal and external customers
Trains, coaches, and mentors team members to achieve individual and corporate goals; develops a high-performance culture, supporting specific, key performance measures
Communicates business strategies; provides clear direction and expectations to assist in meeting all business strategies
Develops successful incentive strategies for front-line employees
Acts as the liaison for the call center with other departments
Partners with Operations to meet key operational objectives
Partners with Training, Marketing, and Operations to roll out new products, systems, automation enhancements, sales techniques, brands, destinations, etc
Works closely with Human Resources to ensure understanding and proper application of policies and procedures
Manages staff assignments; monitors and evaluates performance
Participates in recruiting, selection, and orienting new employees to the Reservations team
Ensures quality delivery of customer service by overseeing the monitoring process, as well as providing employee development
Ability to work nights, weekends, and/or holidays as well as extended hours
Ability to travel

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree or equivalent experience
4 years demonstrated experience effectively managing and motivating a team
4 years customer service/sales experience

Preferred Qualifications- Education & Prior Job Experience

Airline, call center, or travel agency background

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to manage management, non-management and contract labor work groups
Demonstrated ability to positively manage in an ever-changing work environment
Excellent organization skills
Strong presentation skills
Ability to be innovative and analytical thinking abilities
Ability to understand and communicate job-related policies and procedures to employee

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Strategic Planning and Analysis (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is part of the Loyalty Analytics team within the Strategic Planning & Analysis organization, part of the Revenue Division.
Responsibilities range from forecasting revenue and capacity to analyzing and optimizing the needs and deployment of strategic assets, analyzing airline alliances, solving complex revenue and loyalty analysis projects, and working on a variety of initiatives that support our commercial organization while constantly pushing forward and executing our company’s commercial strategy.

What you'll do

Develop and monitor the effectiveness of revenue strategies and initiatives including pricing, yield, network planning, sales, finance, AAdvantage, and marketing actions
Foster relationships and lead discussions with stakeholders across the company that are focused on driving long term value to American Airlines (including Sales and Revenue Management organizations, Customer Insights & Loyalty, Network Planning, joint business partner airlines, and operations groups)
Analyze the performance of existing partnerships, evaluate new partnerships and craft creative solutions that drive continuous improvement from American Airlines’ inorganic network
Utilize statistical analysis, predictive modeling or other analytical methods to analyze data and develop practical solutions to business problems
Present analyses, strategies and results to all levels of the organization
Ensure that the entire Strategic Planning & Analysis organization has the appropriate level of tool knowledge and that we are prepared for the future
Align teams around commercial strategies, key objectives and success metrics, maintaining clear communication across teams, and ensuring cross-functional actions are completed
Tailor communication of complex ideas to both junior and senior-level audiences
Perform validation of models to ensure adequacy, define data requirements, and gather and validate information, applying judgement and statistical tests
Develop performance measurements and analytical tools to improve profitability and planning / forecasting processes
Develop reports and proposals, such as market assessments, business plans, financial performance plans, network profitability plans, fleet plans, capital expenditure requests, etc.
Analyze data derived from various areas, such as booking activity, fleet analyses, market trends, ROI analyses, performance and budget analyses, profitability statistics, previous campaign results, site statistics, marketing efforts, revenue

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's Degree or equivalent experience/training
Minimum 3 years of related work experience, or Master’s degree in a related field

Preferred Qualifications- Education & Prior Job Experience

Advanced knowledge of data analysis tools including Excel, Tableau, SQL, and SAS
Experience in airline Network Planning, Revenue Management, Commercial, or analytical field

Skills, Licenses & Certifications

Eager to solve complex problems and puzzles in a constrained and dynamic environment
Ability to leverage understanding of the airline business and commercial goals to draw insights, drive results, and create innovative solutions
Adaptive to new ideas and business processes in an ever-changing marketplace
Ability to perform in cross-functional groups with minimal supervision to drive outcomes which benefit the entire airline
Skilled at sharing knowledge to develop the expertise of the team as a whole
Advanced Microsoft Office skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve; inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Managing Director, Investor Relations (Fort Worth, TX, US)

Intro

Why you'll love this job

The Managing Director of Investor Relations is responsible for overseeing and implementing the Company’s investor engagement strategy and supporting Investor Relations activities. This individual will represent the Company to its shareholders, the investing public, and other members of the financial community while ensuring transparent, accurate, and compliant communication of the company’s financial performance, strategy, and long-term value proposition.

What you'll do

Develops, maintains, and improves relationships and communications between the Company and its shareholders, the investing public, and other members of the financial community
Manages the Company’s quarterly earnings process, including collaborating with senior leadership, preparing financial guidance, and developing prepared remarks
Monitors and analyzes shareholder composition, valuation trends, peer performance, and investor sentiment, providing insights to senior leadership
Collaborates closely with internal stakeholders, including leaders in Finance, Accounting, Legal, Communications, Commercial, Operations, Sustainability, and other organizations
Reviews, analyzes, and reports on the financial and operating metrics of the Company and other airlines
Develops and implements investor communication strategies
Leads ad-hoc projects, analyses, and presentations related to the Company’s investor relations activities

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

Bachelor’s degree in Finance, Accounting, Economics, or related discipline, or equivalent experience/training
10 years of progressive leadership experience managing cross-departmental teams
10 years of experience with financial processes and systems
Deep understanding of the airline business, competitive environment, and airline economics

Preferred Qualifications – Education & Prior Job Experience

Advanced Degree (MBA) or Advanced Certification (CPA/CFA)
Experience in Investor Relations and external stakeholder engagement
Knowledge of SEC regulations, disclosure requirements, and governance best practices pertaining to publicly traded companies

Skills, Licenses, and Certifications

Demonstrates the highest standards of ethics and integrity
Ability to translate complex financial and strategic topics into clear, compelling, investor-ready narratives
Ability to think strategically, negotiate skillfully, digest complex details, and use sound judgment & initiative in making decisions
Strong understanding of financial statements, earnings drivers, valuation methodologies, capital markets, and investor expectations
Strong judgment, attention to detail, and ability to handle confidential and material non-public information
Exceptional problem solving, analytical, and critical thinking ability
Exceptional team building, leadership, and decision-making skills
Ability to explain financial and accounting concepts to non-financial audiences
Ability to influence through outstanding interpersonal skills and build collaborative relationships with, and consensus amongst, multiple stakeholders with varying points of view
Ability to coach, mentor, and serve as a role model for all Finance team members
Excellent communication, presentation, and interpersonal skills, with ability to handle complex topics comfortably and to interact effectively with all levels, both verbally and written
Ability to operate effectively in a fast-paced, highly visible, and evolving environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Ramp Service Agent Part Time (Miami, FL, US)

Intro

Why you'll love this job

Fleet Service Clerks perform the handling of items on and off aircraft, carts, containers, and trucks; transporting items between terminals and aircraft; receiving, delivering, weighing and documenting of cargo in a cargo specific facility (warehouse) or a loading dock area.
The terms and conditions of this position are covered by the Transport Workers Union (TWU) Collective Bargaining Agreement. Starting pay is $20.63 per hour.

What you'll do

Move baggage and cargo of various weights to and from aircraft
Drive and operate belt loaders
Service aircraft at gates with ground power and air conditioning
Tow and pushback aircraft from gates
Service aircraft lavatories and water ports
Clean interior of aircraft when needed
Position beverage and luggage carts around the ramp area
Works outdoors in various weather conditions
Work shifts that include irregular and/or extended hours, weekends and holidays.

Click here to see what it takes to be part of the Fleet team, and click here to see what a day in the life of a Fleet Service Agent looks like!

What you'll do (cont.)

General

Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Perform all functions in accordance with safety procedures and policies
Wear uniforms as required by company policy
Wear all personal protective equipment (PPE) in accordance with rules and regulations
Work outdoors with exposure to extreme weather/elements, engine noise, and noxious fumes

Depending on your airport size, you may also do the following:

De-ice aircraft by directing a chemical/water stream at aircraft surfaces
Perform catering service

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

High school diploma or GED or international equivalent
Must be 18 years of age or older
Lift, load, unload, and transport bags and cargo to/from aircraft's, bag carts, and conveyor belts
Must have knowledge of and ability to use basic computer skills
People-oriented and highly motivated, with a positive and cooperative attitude
Good communication skills
Applicable valid driver’s license as required by local authorities
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Ability to obtain jet bridge certification
Must have the ability to pass the US Postal Service background check

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Team Lead, AAdvantage Business Strategy and Design (Fort Worth, TX, US)

Intro

Why you'll love this job

The Team Lead, AAdvantage Business Strategy and Design is part of the Commercial Division. This role will focus on customer segmentation, value proposition definition, competitive analysis, and customer feedback programs to ensure continuous improvement and closed-loop learning.

What you'll do

•   Develop detailed customer segmentation models to tailor program offerings, marketing, and engagement strategies for various SMB groups
•   Define and evolve compelling value propositions for key customer segments, informed by customer research, business performance, and competitive insights
•   Establish and manage structured customer feedback mechanisms (e.g., surveys, interviews, advisory councils), and ensure that findings translate into actionable program changes
•   Conduct ongoing market and competitor research to benchmark the AAdvantage Business Program, identify white space, and inform roadmap decisions
•   Design and implement a closed-loop feedback framework to ensure strategic and operational decisions are grounded in customer insights and measurable impact
•   Work closely with Marketing, Sales, Product, and Delivery teams to ensure alignment of strategic direction and successful implementation of new initiatives

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

•   Bachelor's degree in Business Administration, Marketing, or a related field
•   4 years of experience in business strategy, marketing, or a related field
•   Experience with customer segmentation, value proposition definition, and competitive analysis
•   Experience with customer feedback programs and closed-loop learning

Preferred Qualifications- Education & Prior Job Experience

•   Master's degree in Business Administration, Marketing, or a related field
•   6 years of experience in business strategy, marketing, or a related field
•   Experience with loyalty programs and customer loyalty strategies
•   Experience with data analysis and metrics-driven decision making

Skills, Licenses & Certifications

•   Strong analytical and problem-solving skills
•   Excellent communication and collaboration skills
•   Strong leadership and management skills
•   Ability to think strategically and make data-driven decisions
•   Strong project management skills
•   Experience with data analysis tools and software, such as Excel, SQL, and Tableau
•   Experience with design thinking and human-centered design principles

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Aircraft Line Maintenance Hub (Los Angeles, CA, US)

Intro

Why you'll love this job

This job is a member of the Line Maintenance Team within the Integrated Operations Division.
Responsible for overseeing aircraft maintenance technicians in the repair and return to service of American Airlines’ aircraft. Supervisors are front line leaders of people in the safe, compliant and timely return to service our aircraft. They do this by effectively managing the workload, resources, and work relationships of both internal customers & support groups and external regulatory authorities & vendors.
Salary Range: $103,000-$134,000

What you'll do

Guides and directs terminal and/or hangar aircraft maintenance through crew chiefs and leads
Oversees the implementation of the organization's plans, processes, policies, and procedures
Ensures crews are efficiently utilized to accomplish the operation’s workload
Meets company objectives in accordance with company policies and procedures
Responsible for timely and comprehensive communication flow to the workforce
Maintains effective work relationships with airport management, FAA, TSA, other government agencies, suppliers, and similar groups
Collaborates with other supervisors to accomplish directives and objectives
Identifies and takings steps to correct unsatisfactory results
Identifies training and development needs of AMTs within span of control
Provides effective feedback for crew chief and lead coaching/development
Effectively works with union leadership and workforce

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
3 to 4 years of aircraft maintenance experience
FAA Airframe & Powerplant Certificate
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

Associates or Bachelor’s degree in business or technical field or equivalent work experience
2 years of a successful track record of management in maintenance and/or production environments
3 years hands-on experience in the repair or manufacture of large transport category aircraft

Skills, Licenses & Certifications

Knowledge of functional area
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to supervise management, non-management and contract labor work groups
Ability to concurrently handle multiple responsibilities
Strong interpersonal and PC skills
Ability to concurrently supervise multiple areas of responsibility

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Aircraft Line Maintenance Hub (Chicago, IL, US)

Intro

Why you'll love this job

This job is a member of the Line Maintenance Team within the Integrated Operations Division.
Responsible for overseeing aircraft maintenance technicians in the repair and return to service of American Airlines’ aircraft. Supervisors are front line leaders of people in the safe, compliant and timely return to service our aircraft. They do this by effectively managing the workload, resources, and work relationships of both internal customers & support groups and external regulatory authorities & vendors.
Salary Range: $103,000 - $134,000

What you'll do

Guides and directs terminal and/or hangar aircraft maintenance through crew chiefs and leads
Oversees the implementation of the organization's plans, processes, policies, and procedures
Ensures crews are efficiently utilized to accomplish the operation’s workload
Meets company objectives in accordance with company policies and procedures
Responsible for timely and comprehensive communication flow to the workforce
Maintains effective work relationships with airport management, FAA, TSA, other government agencies, suppliers, and similar groups
Collaborates with other supervisors to accomplish directives and objectives
Identifies and takings steps to correct unsatisfactory results
Identifies training and development needs of AMTs within span of control
Provides effective feedback for crew chief and lead coaching/development
Effectively works with union leadership and workforce

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
3 to 4 years of aircraft maintenance experience
FAA Airframe & Powerplant Certificate
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

Associates or Bachelor’s degree in business or technical field or equivalent work experience
2 years of a successful track record of management in maintenance and/or production environments
3 years hands-on experience in the repair or manufacture of large transport category aircraft

Skills, Licenses & Certifications

Knowledge of functional area
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to supervise management, non-management and contract labor work groups
Ability to concurrently handle multiple responsibilities
Strong interpersonal and PC skills
Ability to concurrently supervise multiple areas of responsibility

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
American Airlines offers personal time off based on your workgroup and/or collective bargaining agreement.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, IT AI Engineering - Agent Engineering (Fort Worth, TX, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.

What you'll do

The Manager, AI Engineering – Agent Engineering manages a team of AI engineers responsible for designing, building, and operating AI agents that work directly with business partners
You will partner closely with business and technology stakeholders to identify high-value opportunities, translate workflows into agent capabilities, and deliver production-grade systems with strong governance, observability, and responsible AI practices.
Lead the end-to-end development of agentic systems: intent detection, planning, tool use, memory patterns, retrieval augmentation (RAG), and multi-step workflow orchestration.
Define and enforce reference architectures and standards for agent frameworks, tool APIs, prompt/version management, and deployment patterns.
Ensure agent designs meet requirements for reliability, latency, cost efficiency, and maintainability in production environments.
Work directly with business partners to understand workflows, constraints, and success metrics; translate needs into agent roadmaps and well-defined requirements.
Manage stakeholder expectations with clear communication, trade-offs, and transparent progress reporting
Implement safeguards for privacy, security, and responsible AI: data handling, access controls, content filtering, audit logging, and human-in-the-loop controls where appropriate
Continuously optimize performance across accuracy, safety, latency, and cost.
Exhibits strong business and leadership skills, deep technology perspective to guide solutions, and strong communication skills to coordinate with Engineers to ensure they understand business needs and objectives, as well as technical requirements of products
Collaborates with Business and IT leadership to execute and communicate organization’s technical vision, mission, and work priorities, and drives progress towards roadmaps and ensures efficient technical product management and effective communication with stakeholders
Creates environment for delivery teams to be self-governing organizations who are accountable for their own performance and delivery commitments and measured accordingly
Provide input on technology decisions, people management, and product features across all stages of product lifecycle
Establish open lines of communication between engineering squads and IT leadership, and support clear adherence to business requirements Facilitate and monitor clear Engineer check-ins, sprint deliverables, and open communication toward squads and stakeholders
Drives forward increased technical upskilling across organization with education, programs, and metrics
Manage Engineer staffing strategy to ensure alignment to Scrum and Agile principles and work closely with Scrum Lead
Promote use of industry leading technology trends and continuously assess AA IT needs and areas for improvement
Manages and leads adoption and migration of new and emerging technologies
Leads, develops, and mentors a high performing engineering team of individuals with a diverse range of technical skills and experiences
Responsible for budget management and forecasting
Manages production issues and off-hours support, communication, and coordination, as needed

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Technology, Computer Science, Information Systems,  or related technical discipline, or equivalent experience/training
5 years of experience participating in delivery of solutions using ITIL / Agile / XP, or similar methodologies
5+ years in software engineering, AI engineering, or applied ML roles, with 3+ years leading engineering teams
Strong understanding of LLM-based systems, including agent patterns, RAG, tool/function calling, prompt engineering, and evaluation method
Experience building systems with enterprise-grade security, reliability, and observability

Preferred Qualifications- Education & Prior Job Experience

Proven experience delivering production AI solutions with measurable business outcomes
Strong understanding of LLM-based systems, including agent patterns, RAG, tool/function calling, prompt engineering, and evaluation methods
Strong technical leadership, and extensive experience in Agile methodology-style leadership environment
Hands-on expertise in backend engineering (e.g., Python, Java, C#, or Node.js) and API/service design
Experience building agentic orchestration using frameworks such as Semantic Kernel, LangChain/LangGraph, Microsoft Copilot Studio, OpenAI/Anthropic tool calling patterns, or equivalent internal frameworks
Familiarity with enterprise governance practices: model/prompt approvals, audit logs, data classification, and risk controls.
Knowledge of experimentation and measurement: A/B testing, KPI instrumentation, and operational analytics
Airline industry experience, including engineering / business processes and supporting technology

Skills, Licenses & Certifications

Excellent communication skills to present to executive management often and emphasize the important intersection of business and technology
Proven ability to handle multiple products/work streams and demands efficiently
Experience in leading a team of individuals with various levels of skills and experience in potentially high stress and challenging situations
Demonstrated initiative, flexibility, and ability to adapt to changing priorities and work environment
Leads, influences, and upholds technology standards to ensure resiliency goals are met and continuously improved upon
Basic financial skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Analyst, Marketing and Communications (Fort Worth, TX, US)

Intro

Why you'll love this job

• This job is a member of the Global Marketing & Communications team within Global Engagement.
• In this highly visible role and team, you’re responsible for developing, project managing, and delivering end-to-end marketing strategies and execution plans reaching internal and external (B2C and B2B2C) audiences.

What you'll do

•   Builds and executes end-to-end strategies for how we engage with American's customers via marketing and communications tactics within B2B and B2C channels.
•   Understands current marketing and B2B/B2C/B2B2C consumer behavior trends, and key strategic needs of our entire Loyalty ecosystem.
•   Collaborates cross-functionally with key stakeholders in other departments, including Global Sales, Revenue Management, Revenue Analysis, Network Planning, Partnerships, Customer Experience, Loyalty, among others.
•   Interacts directly with partners and American's channels/customers - to understand needs and/or promote innovation in this space.
•   Uses operational knowledge and technology to effectively engage and communicate in a 1-to-many B2B and B2C environments.
•   Engages in strategic marketing and delivers a well-thought-out communication plan, including multiple B2B and B2C touchpoints.
•   Understands travel and Loyalty from many audiences’ points of view, with the ability to articulate the value of travel and partnerships, segmenting audiences, and delivering targeted messaging that resonates with B2B, B2C and B2B2C audiences.
•   Responsible for measuring performance of marketing campaigns, and optimization, using analytical tools.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree or equivalent experience/training.
3 years of marketing/communications experience.

Preferred Qualifications- Education & Prior Job Experience

Experience in the airline industry, field sales, partnerships, loyalty programs, creative production, B2C/B2B2C marketing
Experience with marketing analytics, and tracking channel/mktg performance
Experience in activating lead generation and acquisition marketing campaigns

Skills, Licenses & Certifications

•   Knowledge of the airline industry, Loyalty or Partnerships, B2B consumer behavior, modern customer engagement, and marketing techniques.
•   Ability to prioritize requests, simultaneous project management, and collaborate cross-functionally with key stakeholders to execute deliverables in a timely and detail-oriented fashion.
•   Capable of project managing cross-functional projects and seeing through deliverables from conception to delivery; confidence in presenting recommendations and executive-level updates/summaries to senior leadership.
•   Strong grasp of proper syntax and effective tone-of-voice messaging style(s) - dependent on audience and deliverable needs.
•   Ability to work in a fast-paced environment that requires high-level of collaboration across departments.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Manager, Continuous Improvement (Fort Worth, TX, US)

Intro

Why you'll love this job

The Sr. Manager, Continuous Improvement plays a key leadership role in shaping how American Airlines delivers reliable, efficient, and customer centric operations across airports and contact centers. Leading a team of process improvement professionals, this role transforms complex operational challenges into streamlined, scalable solutions that directly impact both employee effectiveness and the customer experience.

What you'll do

• Provide strategic leadership and direction to a team of analysts and a manager focused on continuous improvement across airport and contact center operations.
• Set the vision, priorities, and roadmap for process improvement initiatives aligned to enterprise goals, operational strategy, and customer experience objectives.
• Lead multiple, concurrent, and time‑sensitive initiatives from concept through implementation and sustainment, ensuring measurable and sustainable results.
• Partner cross‑functionally with Airport Operations, Contact Centers, Skyview, Workforce Planning, Technology, and other enterprise teams to design integrated solutions.
• Drive optimization strategies related to staffing models, facility layouts, workflows, ground time, service recovery, and misconnect performance.
• Establish standard work, governance, and performance measures to ensure improvements are scalable, repeatable, and aligned with enterprise standards.
• Influence and gain alignment with leaders at all levels by clearly articulating the “why,” expected outcomes, and operational impacts of change.
• Champion continuous improvement methodologies (Lean, Six Sigma, data‑driven problem solving) and embed CI thinking into day‑to‑day operations.
• Develop future leaders by coaching, mentoring, and providing growth opportunities for team members.
• Monitor performance metrics, assess risks, and proactively adjust strategies to ensure delivery of operational and financial benefits.
• Travel up to 40% of the time to support airport and contact center engagements, pilots, and implementations.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in Industrial Engineering, Business, Operations, or a related field, or equivalent experience/training.
• 7+ years of professional experience in continuous improvement, operations, industrial engineering, or a related field.

Preferred Qualifications- Education & Prior Job Experience

• Master’s degree (MBA, MS in Industrial Engineering, or related field).
• 4+ years of experience formally or informally leading teams and/or large‑scale process improvement initiatives.

Skills, Licenses & Certifications

Experience working with and presenting to senior leaders and executive‑level stakeholders.
• Strong leadership and organizational skills with the ability to set direction, delegate effectively, and drive results.
• Expertise in continuous improvement methodologies (Lean, Six Sigma, process redesign).
• Excellent quantitative, analytical, and problem‑solving skills.
• Proficiency in Microsoft Office tools, including Excel, PowerPoint, Word, Access, and Power Apps.
• Ability to operate independently, manage competing priorities, and thrive in a dynamic, fast‑paced environment.
• Exceptional written and verbal communication skills across all levels of the organization.
• Lean Six Sigma Black Belt certification.
• Demonstrated ability to influence decisions and lead through ambiguity.
• Experience developing future leaders and building succession pipelines.
• Experience leveraging advanced analytics, automation, or AI solutions within operational workflows.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Duty Manager, Cargo Services - LAX (Los Angeles, CA, US)

Intro

Why you'll love this job

This job is a member of the Cargo Team, within the Customer Experience Division.
Responsible for managing the compliance and performance of the Cargo operation during their tour of duty.
The pay range for this position is $71,000 - $100,000, taking into account the qualifications and experience of the selected candidate.

What you'll do

Leads a team of Customer Service Managers and TWU employees
Develops Cargo Services compliance procedures and insures that policies/procedures are communicated effectively, implemented appropriately, and adhered to by all cargo personnel
Develops and manages effective methods of measuring compliance and performance at the cargo facility and ensures standards are communicated and are being met
Monitors the performance of vendors operating in the warehouse
Documents cargo business procedures
Develops recommendations for enhancements/new or improved policies/procedures
Communicates regularly with Sr. Manager and provides insight and feedback on cargo facility performance and compliance
Acts as communication liaison between Cargo Services, Cargo Sales and Customer Service, operations, Training, Revenue Management, and Corporate Security
Ensures equipment, tools, and automation is up to date and functional
Develops measurement expectations for Cargo Services team and insures that these expectations are communicated through coaching and training
Completes ad-hoc projects, as necessary, in support of more effective and efficient cargo services operations
Provides oversight of the United States Postal Service Contract (CAIR) and for the United States Postal Service International Service Contract (ISAL)
Performs other duties as required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent experience/training
Minimum of one year management experience required
Experience providing functional application training/guidance to a diverse workforce

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word advanced Excel, PowerPoint, Outlook, etc.
Knowledge of cargo and cargo processes
Proven leadership abilities and strong employee management skills
Excellent decision-making/problem-solving skills
Strong analytical thinking abilities
Excellent organizational and project management skills
Ability to effectively manage multiple projects simultaneously

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Ramp Operations (Washington, VA, US)

Intro

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Airports Team within the Customer Experience Division

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Manage escalated service issues and be visible to your team members when problems arise
Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.
Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision-making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Valid driver's license
Ability to qualify for (SIDA) badge
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Alliances & Strategic Partnerships (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Alliances & Partnerships Team and be responsible for a portfolio of work around partnership strategy, partnership analytics, deal evaluation and negotiation support. Over time this position will contribute to a comprehensive view of partnership strategy and a framework for partnership evaluation. This job is also accountable for the day-to-day management of our portfolio of alliance relationships and the internal relationships needed to support these partnerships.

What you'll do

• Coordinates strategy internally and is a single point of contact for external partners within a particular group

• Acts as an expert on a particular geographic region and partners within that region

• Tracks and reports on partnership performance

• Analyzes and models partnership or competitive changes, taking into account how changes impact AA commercially and operationally

• Manages day-to-day of partnership including invoices, budgets, forecasts and resolve issues identified by AA or the partner airline

• Reviews, manages and assists in the creation and execution of contracts

• Assembles and analyzes key input & performance data in support of any ongoing partner negotiations to maximize the partnership contribution to AA's performance

• Challenges the Status quo of our existing partnerships and crafts creative solutions to maximize partnership value and drives continuous improvement

• Interfaces with other groups such as Network Planning, AAdvantage, Sales, RM, Accounting, as well as Senior Management and external airline partners

All you'll need for success

Minimum Qualifications- Education & Prior Job

• Bachelor's degree or equivalent experience/training

• Ability to demonstrate strong analytical skills, including ability to logically structure analysis of complex issues and develop creative ideas or solutions

Preferred Qualifications- Education & Prior Job Experience

• MBA degree

• Strong commercial knowledge/background, with, at minimum, basic understanding of Revenue Management, Network Planning, Sales and AAdvantage

• Data analytics experience using SQL and tools like SAS, R, Python, Tableau or similar tools

Skills, Licenses & Certifications

• Strong quantitative, writing and presentation development abilities

• Ability to build collaborative relationships with and consensus amongst multiple stakeholders with varying points of view

• Demonstrated ability to solve and to lead others in solving complex analytical problems

• Strong managerial, analytical, creative and critical thinking skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Ramp Operations (Chicago, IL, US)

Intro

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Airports Team within the Customer Experience Division
The pay range for this role is $51,000 to $86,500, taking into account the qualifications and experience of the selected candidate.

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Manage escalated service issues and be visible to your team members when problems arise
Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.
Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision-making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Valid driver's license
Ability to qualify for (SIDA) badge
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Executive Compensation (Fort Worth, TX, US)

Intro

Why you'll love this job

This role will oversee the planning, implementation, and governance of American Airlines’ compensation programs and policies for executives, management, and support staff.

This role will be a key contributor to the transformation of our total rewards strategy and will work closely with our People Centers of Excellences (COE), People Business Partners, Compensation experts, and Payroll teams to ensure the successful execution of compensation programs and Total Rewards initiatives.

What you'll do

Manages and influences the annual strategy for compensation planning including compensation budget, market adjustments, variable compensation plans, and related enterprise-wide communications
Be a thought leader in transforming and evolving our compensation strategy and team member experience
Effectively influence, drive consensus, and thoughtfully advance initiatives that support our team members and business needs that are in alignment with our pay philosophy
Develops education and presentation material on Compensation programs and policy information to executives, managers, COE leaders and colleagues
Reviews effectiveness of compensation policies and guidelines throughout the organization and proactively identifies areas of opportunity to evolve and adjust where needed
Provides support and facilitates coordination with COEs and other stakeholders on policy, procedures, and pay strategy to ensure programs and processes meet required quality standards while achieving project objectives
Administers projects change process, formulating contingency plans to address schedule revisions, risks, decisions, and scope
Leads the end-to-end strategy, design, and execution of the annual performance and pay process collaboratively with COEs
Develops, coaches, and mentors compensation team members on best practices, performance conversations, and professional development, both with formal reports and informally across other compensation verticals
Manages other total rewards programs in collaboration with necessary stakeholders as needed

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

BS/BA degree in Finance, Business, Human Resources or a related discipline
8 years of experience in Compensation, Finance, or related field
5 years financial modeling experience
Project management experience required
Credibility with leadership at all levels – frontline and management

Preferred Qualifications – Education & Prior Job Experience

Previous experience in SuccessFactors preferred

Skills, Licenses, and Certifications

Must be able to think globally and strategically and have strong execution skills
Advanced Microsoft Excel skills
Familiar with compensation regulations
Strong organization, planning and communication skills
Analytical and detail oriented
Solution-oriented thinker

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

Analyst/Sr Analyst, Business Readiness and Change Management (Fort Worth, TX, US)

Intro

Why you'll love this job

• This role supports the Next Gen Ops Program team in the IOC by turning program goals into adoption plans, coordinating with stakeholders, and ensuring large-scale readiness as legacy systems are replaced. Responsibilities include driving behavioral, process, and role changes for a safe, compliant, and efficient transition in Flight Operations.
• The work is critical for shaping American Airlines’ future capabilities, enabling the organization to adapt swiftly to industry changes, enhance operational efficiency, and maintain a competitive edge in an evolving aviation landscape.

What you'll do

• Support the change strategy for the Next Gen Ops Program, embedding adoption, readiness, and communications across all phases of transformation.
• Support and execution of the communications plan—right message, right audience, right channel—to drive awareness, understanding, and engagement.
• Conduct impact assessments and change readiness analyses to identify affected roles, processes, and systems; translate insights into actionable plans.
• Partner with Regulatory & Compliance and Safety to ensure change deliverables align to regulatory requirements and support certification and audit needs tied to the system-of-record transition.
• Coach sponsors, leaders, and managers to model change, reinforce new ways of working, and sustain adoption.
• Facilitate cross-functional alignment across Flight Ops, Dispatch, Crew Scheduling, Inflight, Tech Ops, and Technology to synchronize cutovers and readiness milestones.
• Identify, analyze, and mitigate change risks, managing anticipated resistance and escalating issues with clear options and impacts.
• Integrate OCM into program delivery, ensuring readiness checkpoints, training development, and stakeholder engagement are built into release plans.
• Measure and report adoption outcomes (e.g., awareness, engagement, training completion, time-to-proficiency, utilization, error/defect rates, operational KPIs) and adjust tactics based on data.
• Prepare and deliver executive-ready updates on change health, stakeholder sentiment, and readiness status for governance forums.
• Champion a culture of change and continuous improvement, capturing feedback loops and embedding lessons learned into future releases.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in Business, Communications, Organizational Development, or related field (or equivalent experience)
• 3 years as a change advocate (e.g., OCM Specialist, Communications Specialist, Business Analyst, or Product Owner) on technology-enabled programs
• Experience applying structured change management methodologies on medium to large initiatives

Preferred Qualifications- Education & Prior Job Experience

• 5+ years in organizational change management for complex, regulated, or safety-critical environments
• Experience with large-scale system implementations or operational transformations (preferably in airline operations or similar)
• Prosci® certification (ADKAR) or equivalent
• Exposure to commercial off‑the‑shelf (COTS) or SaaS solution delivery and enterprise rollouts

Skills, Licenses & Certifications

• OCM expertise: impact analysis, stakeholder mapping, readiness assessments, reinforcement planning
• Communications excellence: concise storytelling, tailored messaging, and executive communications
• Training & enablement: partner with SMEs/learning teams to scope curricula, measure proficiency, and enable role-based adoption
• Collaboration & influence: build trust across matrixed teams; coach leaders and managers to sponsor and sustain change
• Analytical & outcomes-driven: define adoption KPIs; use data to guide decisions and adapt tactics
• Change agility: resilient, adaptable, and effective in ambiguous, fast-paced environments
• Tools: Proficiency with Microsoft 365 (PowerPoint, Excel, Word, Visio, Project), SharePoint; familiarity with work management tools (e.g., Azure DevOps/JIRA) a plus

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Customer Care - LAX (Los Angeles, CA, US)

Intro

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Airports Team within the Customer Experience Division.
The pay range for this position is $51,000 to $86,500, taking into account the qualifications and experience of the selected candidate.

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty
Manage escalated service issues and be visible to your team members when problems arise
Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.
Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision-making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Operations Change Management (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Integrated Operations Center (IOC) Planning and Execution Team within the Operations Division.
Responsible for ensuring change initiatives meet objectives on time and on budget by increasing employee adoption and usage. Primarily responsible for assisting in creating and implementing change management strategies and plans that maximize team member adoption and usage.

What you'll do

Applies change management process and tools to create a strategy to support adoption of the changes required by a project or initiative
Conducts impact analyses, assesses change readiness and identify key stakeholders
Supports the execution of plans by training, communications and change management teams
Continuously develops knowledge of business processes to assist in identifying when changes in systems, processes or software applications should be initiated
Supports the design, development, delivery of communications
Provides input, document requirements and supports the design of training programs
Completes change management assessment
Identifies, analyzes and prepares risk mitigation tactics
Identifies and manages anticipated barriers to change
Supports the creation of actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan
Supports organizational design and definition of roles and responsibilities
Coordinates efforts with other specialists
Integrates change management activities into project plan
Evaluates and ensures user readiness
Tracks and reports issues
Defines and measures success metrics and monitors change progress
Supports change management at the organizational level

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree or equivalent experience/training
3 years of experience in Organizational Change Management
Experience with large-scale organizational change efforts
Experience working with outside vendors and budgets
Experience preparing executive-level presentations
Experience in data gathering and analysis
Experience and knowledge of change management principles, methodologies and tools
Familiarity with project management approaches, tools and phases of the project lifecycle

Preferred Qualifications- Education & Prior Job Experience

Master's degree
Change management certification or designation
Experience designing and implementing large scale training programs

Skills, Licenses & Certifications

Knowledge of MicroSoft Office to include Word, Excel, Outlook and PowerPoint
Excellent active listening skills
Flexible and adaptable with ability to work in ambiguous situations
Organized with a natural inclination for planning strategy and tactics
Problem solving and root cause identification skills
Team player and able to work collaboratively with and through others

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Part Time Airport Agent, Bermuda BDA (Bermuda, BM, BM)

Intro

Why you'll love this job

Agents will be in contact with flight crews, passengers, and other customers, providing necessary information concerning travel.

What you'll do

In charge of security screening and passenger service procedures at check-in and in the gate area
Provides assistance to passengers as requested or required
Process reservations, issue tickets and provide required check-in processes, ensuring compliance with all travel documentation and security procedures
Checks baggage and informs passenger of excess baggage charges in accordance with tariff rules
Able to lift and carry bags and boxes weighing up to 70 lbs
Ability to stand for prolonged periods of time

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma
Must have working knowledge of sabre
Ability to work a variety of shifts, according to operational needs
Willing to work weekends and shifts
Excellent customer service, communication, and organizational skills
Excellent personal grooming established by company standards
Proactive team player
Must have the ability to work under pressure
Must be able to read, write, fluently speak and understand English and the native language

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health benefits to help you stay well. .
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Facilities Maintenance Operations (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Facilities Maintenance Operations Team within the Integrated Operations Division.
Responsible for Plant Maintenance operations in American Airlines' largest HUB where maintenance work is conducted in-house or contracted to a vendor. Directly oversee facilities maintenance operations and direct organized labor. Direct and manage the contract vendors with Tech Ops maintenance management team to ensure facilities-related work is maintained per company standards and the Facilities Maintenance Manual.

What you'll do

Assists Management in evaluating Plant Maintenance employees and vendors for qualifications, experience levels, facilities, parts support and overall ability to comply with Facility maintenance department programs and procedures
Makes technical recommendations regarding facilities/ (GSE) department, review contracts and vendor quotes for accuracy and correct job scope
Initiates and manages repair work orders for time and material vendors as per the outlined procedures
Reviews vendor invoices for correct labor and material charges
Informs Station Management of Facilities abuse related damage and accident repair cost
Assists local station management, personnel and vendors with part procurement and technical expertise to expedite repairs
Works with station personnel and vendors for product improvement and equipment upgrades. Provide vendors with direction to enhance the operation and improve cost efficiencies
Performs Facilities, station, and vendor audits to ensure compliance with all Facilities Maintenance policies, procedures and standards
Completes other duties as assigned by management
Some travel may be required
Must pass a background reference check and criminal fingerprint check
Must pass a background for SIDA badge, if applicable

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
1 year leadership experience supervising production operation in an area related to heavy/shop maintenance
Knowledge of HVAC and industrial mechanical systems

Preferred Qualifications- Education & Prior Job Experience

Strong working knowledge of the General Procedure Manual and Safety Policy Procedure Manual
Experience supervising / leading represented workgroups
Knowledge of airport facilities maintenance and general repairs
Knowledge of Airport Baggage Sortation system
Knowledge of labor reporting and crew utilization
Strong interpersonal and PC skills

Skills, Licenses & Certifications

Electrical or HVAC certification
Ability to manage multiple areas of responsibility
Excellent analytical, organization and planning skills
Ability to assign work to designated workers
Knowledge of Microsoft Office
Understanding of airline/technical operations
Ability to multi-task
Ability to change direction when needed

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Line Maintenance Mechanic, Cancun CUN (Cancun, MX)

Intro

Why you'll love this job

In addition to the work specified of the aircraft mechanic classification it also includes the following: performing skilled work in those operations such as trouble shooting, individually or with management or professional direction, disassembly, checking, cleaning, repairing, testing, replacing, adjusting, assembling, installing, servicing, taxiing or towing aircraft, fabricating, and/or run-up engines, maintaining the airworthiness of aircraft and all of their components while in service or while undergoing overhaul and/or modification.

What you'll do

Certifies for the quality of own workmanship, including signing mechanical flight releases for all work done on field work
In those work positions where stock chasers are not maintained and/or available, mechanic may chase own parts
May have other aviation maintenance personnel assigned to assist in completing an assignment
Works according to FAA, company regulations, procedures and instructions from supervisor
Completes forms connected with work assignments in accordance with established procedures
Will communicate with other company personnel as required in a manner designated by the company
In addition, performs the following duties as assigned: cleaning of aircraft windshield, connecting/removing ground power and ground start units; pushing out/towing of aircraft, and related guide man functions

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Must be able to read, write, speak fluently and understand the English and native language
High school diploma
Valid driver’s license, 3 year minimum of credible experience related to the type of work which is assigned
Airframe and power plant license and/or FCC general radio telephone operator’s license if applicable
Ability to work rotating shifts including weekends, holidays and days-off
FAA licensed and valid us visa required

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health benefits to help you stay well.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Control Center Coordinator Full Time (Los Angeles, CA, US)

Intro

Why you'll love this job

The terms and conditions of this position are covered by the International Association of Machinists (IAM) Collective Bargaining Agreement.
- Starting pay is $29.16 per hour.

What you'll do

Company Radio Position

Communicate via radio with pilots to assess needs and respond appropriately
Answer crew member operational questions
Respond to flight service requests
Communicate issues (e.g., flight delays, medicals, no parkers/wing walkers, no jet bridge drivers) to the tower customer service manager (TCSM), gate manager (GMS), business partners, and appropriate Turn Coordinator

Turn Coordinator

Facilitate turns of aircraft to mitigate delays and/or achieve on-time departures
Review aircraft turns below minimum ground time or out of service aircraft
Coordinate with other departments (e.g., fueling, cabin cleaning, catering) to mitigate issues and facilitate on-time departures
Assist with requests (e.g., for aircraft holds) from other departments
Consult with leadership on connection holds and other strategies to improve the customer experience
Monitor customer connections to inform holds and to minimize customer travel demands
Monitor crew assignments to minimize flight delays or interruptions
Monitor flight activity to ensure adherence to Are You Ready (AYR) guidelines
Monitor and respond to all assigned radio channels (e.g., ramp, passenger service) and frequencies (e.g., air, ground)
Monitor and update flight information (FLIFO) times within the station’s scope of responsibility
Monitor and update power and air table in the semi-automated business research environment (SABRE)
Coordinate with the appropriate dispatcher when an update is outside of the station’s responsibility
Alert Customer Care of relevant issues such as missed connections
Code flight delays to record AYR failures
Communicate failure in the AYR checklist to Control Center and departmental leadership

Gate Coordinator (i.e., Gate Manager) and Future Planner

Create gating plan to optimize connections and minimize travel interruptions
Pre‐plan international arrival gating to maximize efficiency
Proactively manage all planned aircraft moves with tow teams
Proactively review aircraft routing of departure delays greater than D20 that would impact future connecting customers and gating
Review future routing of out of service (OTS) aircraft linked to scheduled departures with integrated operation center (IOC) to develop alternate plans if an estimated time of repair/return (ETR) increases

What you'll do (cont.)

Adjust future arrival gates on aircraft swaps to maintain integrity of departure gating and reduce customer impact
Proactively review future bank aircraft minimum equipment lists (MELs) for operational impact in order to notify other employees and departments
Review future crew routings for foreseen arrival delays with customer care coordinator (CCC) and IOC Crew Schedulers to determine operational impact
Assist leadership in managing, tracking, and recording long taxi out delays
Manage utilization of gate and remote parking locations
Ensure aircraft has a safe location to park during long tarmac delays
Respond to routing changes and cancellations to ensure aircraft gating is optimized
Communicate gate changes to other departments and business partners
Implement solutions to gate conflicts

Ramp Controller

Provide clear and concise taxi instructions to facilitate the safe movement of aircraft (at certain airports)
Grant gate pushback approval for aircraft (at certain airports)
Accept aircraft from and handoff aircraft to the FAA (at certain airports)
Facilitate the expeditious handling of prioritized aircraft (e.g., medicals, critical flights) (at certain airports)
Update current field conditions in DECS
Monitor and record fuel onboard (FOB)
Oversee de-icing activities, including making de-icing calls
Remain Overnight Night (RON) Coordinator
Evaluate routing changes to the base flight schedule identifying potential impact to D0
Coordinate with the IOC to minimize operational impact of routing changes to the base flight schedule
Adjust future arrival gates on aircraft swaps to maintain integrity of departure gating
Advise fueling business partner of any required defuels
Oversee reposition of aircraft for Right Start operation

General

Use and complete shift checklist document to ensure that all task and duties are completed
Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays
Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Rotate through different assignments within the Operations/Tower Agent function
Perform multiple tasks simultaneously or within a short time period (e.g., listening to radio, while updating internal systems and answering an incoming phone call) under tight time constraints and in high-pressure situations
Conduct multiple communications simultaneously or within a short time period (e.g., receiving multiple aircraft calls at one time) under tight time constraints and in high-pressure situations
Interact with others (e.g., other Tower Agents, other departments) in a professional manner
Turn over responsibilities to other employees at the end of shift
Monitor the environment (e.g., runways, gate areas, terminal) to ensure the safety of all personnel and vendors
Use various computer systems

* Reasonable accommodations may be made for qualifying individuals with disabilities

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Director, Revenue Management - Continuous Improvement and Innovation (Fort Worth, TX, US)

Intro

Why you'll love this job

The Director, Revenue Management – Continuous Improvement & Innovation is a senior leadership role within the Revenue Management organization. This position is responsible for transforming how Revenue Management work is designed, executed, and scaled by embedding continuous improvement, innovation, and advanced analytics into daily operations.

This role leads process improvement and innovation initiatives that accelerates decision-making, and drives measurable efficiency and revenue impact. The Director partners closely with Pricing, Yield Management, Revenue Engineering, IT, Finance, and external vendors to modernize workflows and develop AI-enabled solutions—including GenAI and agentic AI—as core Revenue Management capabilities.

What you'll do

Leadership & Operating Model Transformation

Lead enterprise‑wide continuous improvement initiatives across Revenue Management, focusing on speed to insight, execution consistency, and scalable impact
Redesign end‑to‑end RM workflows to reduce manual effort, eliminate waste, and elevate analytical and commercial judgment
Establish repeatable CI frameworks, governance, and success metrics to ensure improvements are sustained and institutionalized

Innovation, AI & Advanced Analytics Enablement

Own the innovation roadmap for Revenue Management processes, tools, and operating models
Drive the development and deployment of GenAI, agentic AI, ML, and automation‑powered solutions that transform RM workflows
Partner with Revenue Engineering and IT to translate business needs into technical design, development plans, and production‑ready solutions
Sponsor pilots and proofs‑of‑concept, define clear success criteria, oversee execution, and scale successful capabilities across the organization

Cross‑Functional & Executive Partnership

Work closely with Pricing, Yield Management, Finance, Commercial, and Technology teams to deliver cross‑functional solutions requiring alignment across data, systems, and processes
Serve as a trusted advisor to senior Revenue and Commercial leaders on process design, capability building, and innovation strategy
Communicate complex technical and analytical concepts clearly to non‑technical stakeholders to drive alignment and adoption

Vendor & External Partnership Management

Identify, evaluate, and manage external vendors and technology partners to accelerate CI and innovation outcomes
Ensure vendor solutions are outcome‑driven, scalable, cost‑effective, and integrated into core RM workflows
Own accountability for value realization, governance, and long‑term sustainability of externally delivered solutions

People Leadership & Capability Building

Build, lead, and develop a high‑performing Continuous Improvement & Innovation team
Set clear expectations, coach leaders, and create strong development pathways aligned to evolving analytical and AI skill needs
Champion a culture of curiosity, experimentation, accountability, and continuous learning

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

Bachelor’s degree in Business, Economics, Engineering, Analytics, Computer Science, Statistics, Operations Research, or a related field, or equivalent experience/training
7 years of progressive leadership experience, including leading managers and senior individual contributors
10 years of experience in revenue management, analytics, strategy, process improvement, or transformation roles within complex, data‑intensive environments
Demonstrated success leading large, cross‑functional initiatives with measurable business impact
Experience working closely with technology and engineering teams on advanced analytics, automation, or AI‑enabled solutions

Preferred Qualifications – Education & Prior Job Experience

MBA or other advanced degree
Prior experience within airlines, travel, transportation, e‑commerce, consulting, finance, or technology‑driven organizations
Experience establishing or scaling a Continuous Improvement, Analytics, or Innovation Center of Excellence

Skills, Licenses, and Certifications

Demonstrates the highest standards of personal ethics and integrity
Demonstrated experience leveraging AI, ML, GenAI, and agentic AI to redesign business processes and operating models
Strong understanding of process improvement methodologies (Lean, Six Sigma, or equivalent), applied pragmatically
Ability to guide complex initiatives through agile, iterative development cycles
Ability to think strategically, negotiate skillfully, digest complex details, and use sound judgment and initiative in making decisions
Excellent analytical, problem solving, and critical thinking ability
Excellent project planning and organizational skills, with ability to thrive in a fast-paced environment with multiple priorities while maintaining high attention to detail and follow-through
Ability to influence through outstanding interpersonal, collaboration, and negotiation skills
Strong skills in stakeholder management and internal evangelism, as well as proven ability to build and facilitate relationships at all levels of the organization, both internally and externally
Excellent communication, presentation, and interpersonal skills, with ability to handle complex topics comfortably and clearly communicate a strategic and tactical vision to all levels within the organization, as well as with external agencies and business partners

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Operations Research Scientist/Sr Operations Research Scientist, IT Analytics (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Operations Research and Advanced Analytics (OR&AA) team. Positioned within the Information Technology organization, the OR&AA team at American Airlines has a long history of being on the leading edge of analytics in the airline domain. Nearly four decades ago we launched the revenue management revolution with our yield management strategy. Today our diverse team of passionate analytics professionals supports decision making across the airline, including pricing and revenue management, fleet and network optimization, crew and flight scheduling, airport and maintenance operations and customer/social media analytics. We are constantly on the lookout to bring together exciting technologies, like big data, with cutting-edge analytical methods, like deep learning, computer vision, and natural language processing, to create a competitive edge for American.

What you'll do

As part of the OR&AA team, you will deliver data and analytics driven projects from beginning to end. Specifically, you'll do the following:

Work with cross functional teams and other analytics professionals to identify business opportunities and frame the analytics problem
Obtain, manipulate, clean, and analyze structured and unstructured data from diverse sources
Build & validate advanced analytical and statistical models, using forecasting, optimization, and simulation (e.g., integer programming, non-Linear programming, stochastic programming)
Deploy models as proofs of concept or fully productionized implementations
Monitor and maintain deployed models to ensure continued effectiveness
Quantify business impacts and communicate actionable recommendations with business partners to drive informed decisions
Promote data driven decision making across the company by delivering workshops and tutorials

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Master’s/PhD degree in a quantitative discipline (e.g., Operations Research, Engineering, Computer Science, Data Science, Applied Mathematics, Statistics, etc.)
Experience with at least one programming language (e.g., Python, R, C++, Java)
Depth of knowledge in at least one OR/ML skill area (e.g., optimization, simulation, statistics)
Practical experience with data extraction, cleaning, and analysis
Demonstrated aptitude for independent learning, logical analysis, problem identification, and problem solving

Preferred Qualifications- Education & Prior Job Experience

2+ years of experience in a technical professional environment
2+ years of experience developing and implementing large scale optimization models using MIP and heuristics
2+ years of experience in Java or C++
Experience using cloud platforms and parallel processing to scale model development/ deployment
Experience with SQL and data visualization
Domain knowledge in the airline industry
Experience working in a consulting role

Skills, Licenses & Certifications

Ability to work in a diverse team or with a diverse range of coworkers
Excellent interpersonal and communication skills with technical and non-technical audiences

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Engineering (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Cabin Systems Engineering Team within the Integrated Operations Division.
Responsible for managing a technical organization with tactical and strategic decision making to support the engineering activities of the airline. This job is also responsible for managing efforts to continuously improve the products and processes of the organization.

What you'll do

Responsible for the professional development of team members
Troubleshoots chronic aircraft in the field
Conducts major damage assessment and temporary repair development in the field
Maintains awareness of all open engineering issues during assigned shift
Delegates open engineering issues as required to ensure prompt resolution
Provides engineering work scope for troubleshooting of operational issues to determine root cause and provide corrective action
Creates solutions for recurring aircraft discrepancies
Must be willing and able to work irregular hours and shift schedules including holidays and weekends.
This is a day shift position with overnight support as needed.
Acts as focal on addressing technical and process issues essential to the success of the Company

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s Degree in Engineering from an accredited college or university required
8 years of experience as an Engineer in aviation

Preferred Qualifications- Education & Prior Job Experience

10 years of experience in aviation
Master's degree in Mechanical/Aerospace Engineering from an accredited college/university

Skills, Licenses & Certifications

Working knowledge of Lean/Six Sigma principles
Knowledge of Microsoft Office to include Word, Outlook, Excel, etc.
Demonstrated ability to manage major projects on schedule
Demonstrated skills in employee development

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Specialist/Sr Specialist, Compliance (Fort Worth, TX, US)

Intro

Why you'll love this job

This position is a member of the Regulatory Standards team within the Tech Ops Division.
The role will manage regulatory requirements from the date of issue until its completion.

What you'll do

Ability to effectively communicate both verbally and written with all levels within the organization
Ensure FAA correspondence meets established standards
Ability to effectively manage regulatory requirements through team meetings to meet internal and FAA requirements
Liaison with the FAA, or other regulatory agencies, to manage correspondence
Provides subject matter expertise on regulatory issues for internal departments
Ability to effectively communicate both verbally and written with all levels within the organization
Participate in various working group(s), Data Analysis Groups (DAG), and Operational Standards Board (OSB) meetings

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Undergraduate degree in related field or equivalent experience and/or training
3 years of related experience
Equivalent experience and/or training in just culture principles, root cause investigations and Safety Management System (SMS)
Broad airline operational and/or airworthiness experience/knowledge
Extensive knowledge of Federal Aviation Administration (FAA) regulations

Preferred Qualifications- Education & Prior Job Experience

Advanced degree preferred in related field or equivalent experience / training
Strong attention to detail with ability to make connections across functional areas, and understand dependencies and implications
Strong leadership and organizational skills with the ability to multi-task and work independently, complete projects on time, perform under pressure and respond to changing priorities

Skills, Licenses & Certifications

Ability to work in a team environment
Must work will with deadlines
Excellent analytical skills, with the ability to prepare reports based on data analysis
Ability to interact with various levels of management and regulatory agencies
Effective organization and planning skills
Excellent interpersonal and written skills
Proficient with Microsoft Office software (Outlook, Word, PowerPoint, and Excel)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Care Manager, Global Reservations (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Global Reservations Team within the Customer Experience Division.
Responsible for the management of a team of customer service representatives in a contact center environment dedicated to assisting customers in a manner that maximizes revenue and delivers outstanding service.
This is an office‑based role within a 24/7 operation and may require shift work.

What you'll do

Inspires, coached and develops employees to excel in achieving key contact center performance goals, including customer satisfaction, call quality and productivity
Resolves customer service and operational problems
Evaluates individual and team performance through quality control measurements including call observations, complaints, compliments and customer experience feedback
Analyzes individual and team performance data from various sources to identify training needs and development opportunities
Performs regular evaluations and annual performance reviews to provide appropriate, constructive feedback to ensure standards are met
Facilitates employee development by coaching techniques and performance plans to improve overall operational efficiency
Develops and mentors team members for growth within the organization
Provides guidance, counseling, training, coaching and administer corrective action
Conducts formal annual goal-setting and customer service representative development plans
Provides recommendations and implements methods to increase revenue, reduce cost and improve customer service
Provides timely feedback related to customer service, sales or specialty issues
Partners with leaders throughout the organization and Customer Planning to develop effective communication channels
Works closely with internal departments such as Training, Marketing, and Operations to roll out new initiatives, programs, products, systems, automation enhancements, sales techniques, brand, destinations, etc
Works closely with Human Resources/Employee Relations to ensure understanding and proper application of policies, procedures and the collective bargaining agreement
Ensures enforcement of all company policies and guidelines, including attendance adherence
Establishes and maintains a positive work environment that encourages and rewards excellence while fostering team-spirit through engagement
Develops and utilizes recognition programs to reward team members for outstanding performance
Participates in recruiting, selecting, and orientation of new employees to the team
Ability to work varied hours, including nights, weekends and holidays, as well as provide Supervisor on Duty coverage
Ability to travel

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED equivalency
2 years leadership experience
Project management skills

Preferred Qualifications- Education & Prior Job Experience

Bachelors degree or equivalent experience/training
Knowledge of contact center or airport operational experience
Proficiency in all Reservations operating and performance reporting systems

Skills, Licenses & Certifications

Ability to lead, train, develop, and motivate a team in a fast-paced, ever-changing environment
Ability to manage multiple tasks and effectively handle shifting priorities
Ability to analyze and interpret complex documents
Ability to resolve difficult personnel and administrative issues
Creative thinking and problem-solving skills
Strong presentation skills
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Engineer/Sr Engineer, IT Software (Fort Worth, TX, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
The Software domain refers to the area within Information Technology that focuses on the development, deployment, management, and maintenance of software applications that support business processes and user needs. This includes development, application lifecycle management, requirement analysis, QA, security & compliance, and maintaining the applications and infrastructure.

What you'll do

Write, test, and document code, scripts, and processes following organizational standards
Solve technical problems and build impactful components/libraries
Deliver high-quality work and mentor junior engineers in technical skills
Conduct root cause analysis to address systemic issues and lead action plans
Design integrated systems that enable cross-functional teams to deliver value at scale, speed, and reliability
Manage technical debt and drive initiatives to eliminate it
Anticipate scaling, latency, and durability challenges, guiding teams in mitigation
Collaborate with security teams to implement secure practices early in development
Assess technical risks and implement prevention strategies
Evaluate squad delivery practices, recommend improvements, and drive change
Identify and eliminate duplication of effort, promoting reuse across teams
Measure team performance and support individual development
Explore emerging technologies, lead prototype development, and incorporate into architectural solutions

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
3+ years of experience designing, developing, and implementing large-scale solutions in production environments

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
Airline Industry experience

Skills, Licenses & Certifications

Proficiency with the following technologies:
- Dynamics 365 Sales & Service – Deep understanding of core entities, customizations, JavaScript, Business Rules, Plugins and workflow
- Power Platform – Hands-on experience with Power Automate (flows), Power Apps (Model-Driven & Canvas), Power Pages.
- JavaScript & C# Development – Strong experience in client-side scripting, plugins, and custom business logic.
- Azure Services – Proficiency in Azure Function Apps, Azure SQL Database, App Services, Azure Storage, Logic Apps and Service Bus for integrations.
- Dataverse (Common Data Service) – Experience in customizing and working with Dataverse.
- API & Integration Knowledge – Familiarity with Dataverse Web API, REST, OData, Power Automate Connectors and SOAP services.
- Security & Authentication – Dynamics 365 Security Roles, Web Roles, Business Unit, Teams & Hierarchy Based Security, Understanding of OAuth, Azure AD, and role-based security models.
- Performance Optimization – Experience in troubleshooting, debugging, and optimizing Dynamics 365 applications.
- Power BI - Experience in integrating Power BI with Dynamics and create reports and visuals
- Front End Technologies: Angular/React
- Deployment Technologies: Kubernetes, Docker
- Source Control: GitHub, Azure DevOps
- CICD: GitHub Actions, Azure DevOps
- Data management: PostgreSQL, MongoDB, Redis
- Integration/APIs Technologies: Kafka, REST, GraphQL
- Cloud Providers such as Azure and AWS
- Test Automation: Selenium, TestNG, Postman, SonarQube, Cypress, JUnit/NUnit/PyTest, Cucumber, Playwright, Wiremock/Mockito/Moq
Ability to optimize solutions for performance, resiliency and reliability while maintaining an eye toward simplicity
Ability to concisely convey ideas verbally, in writing, in code, and in diagrams
Ability to optimize system designs spanning multiple teams to allow small, safe, incremental releases
Ability to work through others by cooperatively sharing responsibilities
Ability to combines deep knowledge of a product domain with awareness of advancing technology to introduce solutions that propel the technical capability of the organization forward.
Proficiency in object-oriented design techniques and principles
Proficiency in Agile methodologies, such as SCRUM
Proficiency in DevOps Toolchain methodologies, including Continuous Integration and
Continuous Deployment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Developer/Sr Developer, IT Applications (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Information Technology Team within the Information Technology Division
Responsible for leveraging cutting edge technology to solve business problems at American Airlines by participating in all phases of the development process from inception through transition, advocating the agile process and test-driven development, using object-oriented development tools to analyze, model, design, construct and test reusable objects, and making the codebase a better place to live and work

What you'll do

Collaborates with leaders, business analysts, project managers, IT architects, technical leads and other developers, along with internal customers, to understand requirements and develop needs according to business requirements
Maintains and enhances existing enterprise services, applications, and platforms using domain driven design and test-driven development
Troubleshoots and debugs complex issues; identifies and implements solutions
Creates detailed project specifications, requirements, and estimates
Researches and implements new technologies to enhance current processes, security, and performance
Supports the development of coding standards and adheres to best practices and security guidelines
Works closely with software architects and technical leads to ensure decisions meet long-term enterprise growth needs

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
3 years of full Software Development Life Cycle (SDLC) experience designing, developing, and implementing large-scale applications in hosted production environments
3 years of professional, design, and open-source experience

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
5 years of full Software Development Life Cycle (SDLC) experience
Airline Industry experience

Skills, Licenses & Certifications

Proficiency in Full Stack Development
Proficiency and demonstrated experience in the following technologies:
- Cloud-based development: Cloud Foundry
- Dynamics 365 CRM Sales & Service – Deep understanding of core entities, customizations, JavaScript, Business Rules, Plugins and workflows
- Power Platform – Hands-on experience with Power Automate (flows), Power Apps (Model-Driven & Canvas), Power Pages.
- JavaScript & C# Development – Strong experience in client-side scripting, plugins, and custom business logic.
- Azure Services – Proficiency in Azure Function Apps, Azure SQL Database, App Services, Azure Storage, Logic Apps and Service Bus for integrations.
- Dataverse (Common Data Service) – Experience in customizing and working with Dataverse.
- API & Integration Knowledge – Familiarity with Dataverse Web API, REST, OData, Power Automate Connectors and SOAP services.
- Security & Authentication – Dynamics 365 Security Roles, Web Roles, Business Unit, Teams & Hierarchy Based Security, Understanding of OAuth, Azure AD, and role-based security models.
- Performance Optimization – Experience in troubleshooting, debugging, and optimizing Dynamics 365 applications.
- Power BI - Experience in integrating Power BI with Dynamics and create reports and visuals
- Proficiency in object-oriented design techniques and principles
- Proficiency in Microsoft Office Tools (Project, Excel, Word, PowerPoint, etc.)
Experience in Agile methodologies, such as SCRUM
Experience in DevOps Toolchain methodologies, including Continuous Integration and Continuous Deployment
Siebel Configuration & Customization
- Configure Siebel Business Components, Applets, Views, Screens, Workflows, and Assignment Manager rules.
- Develop and maintain Siebel EAI, Workflow Policies, Runtime Events, and Business Services.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Engineer/Sr Engineer, IT Software (Fort Worth, TX, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
The Software domain refers to the area within Information Technology that focuses on the development, deployment, management, and maintenance of software applications that support business processes and user needs. This includes development, application lifecycle management, requirement analysis, QA, security & compliance, and maintaining the applications and infrastructure.

What you'll do

Write, test, and document code, scripts, and processes following organizational standards
Solve technical problems and build impactful components/libraries
Deliver high-quality work and mentor junior engineers in technical skills
Conduct root cause analysis to address systemic issues and lead action plans
Design integrated systems that enable cross-functional teams to deliver value at scale, speed, and reliability
Manage technical debt and drive initiatives to eliminate it
Anticipate scaling, latency, and durability challenges, guiding teams in mitigation
Collaborate with security teams to implement secure practices early in development
Assess technical risks and implement prevention strategies
Evaluate squad delivery practices, recommend improvements, and drive change
Identify and eliminate duplication of effort, promoting reuse across teams
Measure team performance and support individual development
Explore emerging technologies, lead prototype development, and incorporate into architectural solutions

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
3+ years of experience designing, developing, and implementing large-scale solutions in production environments

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
Airline Industry experience

Skills, Licenses & Certifications

Proficiency with the following technologies:
Dynamics 365 Sales & Service – Deep understanding of core entities, customizations, JavaScript, Business Rules, Plugins and workflows
- Power Platform – Hands-on experience with Power Automate (flows), Power Apps (Model-Driven & Canvas), Power Pages.
- JavaScript & C# Development – Strong experience in client-side scripting, plugins, and custom business logic.
- Azure Services – Proficiency in Azure Function Apps, Azure SQL Database, App Services, Azure Storage, Logic Apps and Service Bus for integrations.
- Dataverse (Common Data Service) – Experience in customizing and working with Dataverse.
- API & Integration Knowledge – Familiarity with Dataverse Web API, REST, OData, Power Automate Connectors and SOAP services.
- Security & Authentication – Dynamics 365 Security Roles, Web Roles, Business Unit, Teams & Hierarchy Based Security, Understanding of OAuth, Azure AD, and role-based security models.
- Performance Optimization – Experience in troubleshooting, debugging, and optimizing Dynamics 365 applications.
- Power BI - Experience in integrating Power BI with Dynamics and create reports and visuals
- Front End Technologies: Angular/React
- Deployment Technologies: Kubernetes, Docker
- Source Control: GitHub, Azure DevOps
- CICD: GitHub Actions, Azure DevOps
- Data management: PostgreSQL, MongoDB, Redis
- Integration/APIs Technologies: Kafka, REST, GraphQL
- Cloud Providers such as Azure and AWS
- Test Automation: Selenium, TestNG, Postman, SonarQube, Cypress, JUnit/NUnit/PyTest, Cucumber, Playwright, Wiremock/Mockito/Moq
Ability to optimize solutions for performance, resiliency and reliability while maintaining an eye toward simplicity
Ability to concisely convey ideas verbally, in writing, in code, and in diagrams
Ability to optimize system designs spanning multiple teams to allow small, safe, incremental releases
Ability to work through others by cooperatively sharing responsibilities
Ability to combines deep knowledge of a product domain with awareness of advancing technology to introduce solutions that propel the technical capability of the organization forward.
Proficiency in object-oriented design techniques and principles
Proficiency in Agile methodologies, such as SCRUM
Proficiency in DevOps Toolchain methodologies, including Continuous Integration and
Continuous Deployment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Principal Solution Architect, IT Software (Fort Worth, TX, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
The Software domain refers to the area within Information Technology that focuses on the development, deployment, management, and maintenance of software applications that support business processes and user needs. This includes development, application lifecycle management, requirement analysis, QA, security & compliance, and maintaining the applications and infrastructure.

What you'll do

Writes, tests, and documents technical work products (e.g., code, scripts, processes) according to organizational standards and practices
Delivers high quality work and coaches team members on technical craftsmanship
Conducts root cause analysis to identify systemic problems and defines and leads execution of action items to address
Designs thoughtfully integrated systems that model organizational best practices, allowing disparate teams across product domains to deliver value with speed, scale, and reliability
Oversees the management of technical debt in existing systems and drives opportunities to eliminate within ongoing implementations
Consistently anticipates scaling, latency, and durability challenges and guides teams in implementation of mitigating strategies
Partners with the security organization to incorporate security conscious practices early in the lifecycle of new systems
Thoughtfully evaluates technical risks and guides toward practical prevention strategies
Consistently works across teams to break down silos and resolve problems collaboratively
Builds and maintains strong relationships with engineering and product leaders as well as key vendors across span of influence to capitalize on synergies within related organizations
Clearly translates technical strategy into implementable componentry within the context of the relevant business area
Maintains a focus on removing the duplication of effort across teams and proactively identifies opportunities for reuse within their span of influence
Mentors individuals on teams across their span of influence
Ensures teams across their span of influence are directionally aligned on the engineering strategy of their product domain and leads cross-team efforts that advance and influence organizational strategy

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
8+ years of experience designing, developing, and implementing large-scale solutions in production environments

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
Airline Industry experience

Skills, Licenses & Certifications

Understanding of observability practices at scale in large enterprises.
Create documentation for requirements, engineering drawings and diagrams, as well as operational installation (runbooks) to deliver infrastructure services for projects.
Translating business needs into actionable deliverables.
Work with engineers and analysts to capture requirements for enterprise projects and identify the enterprise infrastructure services required.
Document infrastructure environments in coordination with other infrastructure and application teams to ensure the system is secure, highly available, and scalable.
Collaborate with project managers, other engineers, architects, administrators, and customers to deliver projects on time and within budget.
Work with other enterprise infrastructure teams to deliver enterprise services to the businesses.
Work with service providers to deploy new solutions.
Explore and stay abreast of new technologies that can bring value to the organization.
Manage technology proof-of-concept selection criteria, evaluation, and testing.
Ability to optimize solutions for performance, resiliency and reliability while maintaining an eye toward simplicity.
Ability to concisely convey ideas verbally, in writing, in code, and in diagrams.
Ability to optimize system designs spanning multiple teams to allow small, safe, incremental releases.
Ability to work through others by cooperatively sharing responsibilities.
Ability to combine deep knowledge of a product domain with awareness of advancing technology to introduce solutions that propel the technical capability of the organization forward.
Proficiency in DevOps Toolchain methodologies, including Continuous Integration and Continuous Deployment.
Familiarity with Dynatrace and best practices of setting up an enterprise observability platform.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Sales Agency Programs (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Agency Programs team within the Sales Programs and Specialty Pricing division in the Commercial Planning and Performance organization.
You’ll be responsible for managing incentive programs for our high-yielding agencies, including deal creation, evaluation, delivery, and execution

What you'll do

Build, maintain, and enhance advanced revenue and incentive models used to design programs for key agencies (e.g., scenario modeling, sensitivities, ROI calculations, performance target setting)
Evaluate program effectiveness by measuring incremental revenue, share movement, profitability, and other performance indicators
Develop and communicate clear, data-driven recommendations to stakeholders
Support end-to-end program execution, including approvals, documentation requirements, and operational readiness
Work cross-functionally with Sales, Pricing, Revenue Management, Finance, and other teams to ensure programs are aligned to commercial objectives and drive incremental revenue

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in Business, Economics, Finance, Aviation Management, or related field

Preferred Qualifications- Education & Prior Job Experience

Prior experience in Finance, Revenue Management, Revenue Analysis, or related field
Advanced degree in business-related discipline

Skills, Licenses & Certifications

Ability to effectively work with team members of varying backgrounds, skill levels, and management levels
Strong problem-solving skills, attention to detail, and ability to synthesize complex and inter-related topics
Ability to manage multiple priorities and deliver high-quality work under deadlines
Advanced Microsoft Office skills (including complex formulas and data analysis)
SQL proficiency

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst, Email Marketing (Fort Worth, TX, US)

Intro

Why you'll love this job

The role is a part of the Email Marketing Team within the Global Marketing group.

This position will be responsible for planning and producing email marketing programs to promote various products and services. This position plays an integral role in delivering a robust and modern Customer Relationship Management (CRM) communication program.

What you'll do

Executes the design, production and delivery of email marketing projects for Customer Relationship Management (CRM), loyalty promotions and other business needs
Executes the email production (build) process for each program utilizing our third-party Email Service Provider platform, this includes creative design, HTML coding and running audience filters against American’s IT data sources
Acts as Traffic Manager for flow of work within email marketing – intake through delivery – to ensure successful completion of projects
Develops and supports email marketing measurement and reporting strategies
Develops and monitors ongoing trigger/automation activity and makes optimization recommendations based on performance
Ensures the marketing message is conveyed clearly and delivered properly to recipients
Develops and implements ongoing best practices to monitor and schedule CRM Team resources, including report development of historical resource allocations
Develops and executes email testing strategies for maximum optimization of the email channel
Develops customer segmentation metrics, goals and measurement for customer lifecycle marketing programs

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree or equivalent experience/training
• 1 year related experience

Preferred Qualifications- Education & Prior Job Experience

•   Experience building and deploying emails, including HTML coding, audience segmentation, and campaign set up
•   Hands on experience in developing and implementing new customer journey emails
•   Analytics experience
•   Agency experience a plus

Skills, Licenses & Certifications

• Proficient in Adobe Creative Suite, particularly Dreamweaver
• Proficiency with Microsoft Office tools – Excel in particular

• Familiarity with Acoustic, Zeta, SalesForce, Braze, or similar marketing platforms

•   Understanding of relational databases and related technology query tools such as Access or SQL
•   Strong analytical mindset with a drive toward actionable insight
•   Strong attention to detail and accuracy
•   Strong organizational, problem solving and project management skills
•   Ability to work effectively, meet tight deadlines, and shift priorities appropriately in a fast paced, dynamic work environment
•   Self-motivated with a strong work ethic; able to work independently or in a team environment
•   Ability to appropriately interact with diverse teams (internal and external), across multiple management levels

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Executive Assistant, MD (Fort Worth, TX, US)

Intro

Why you'll love this job

Provides administrative, clerical and organizational support for a Managing Director.

What you'll do

Protect the integrity of confidential information in all matters
Ability to prioritize conflicting departmental needs and requests
Experience in heavy calendar management
Responsible for planning domestic and international flights, hotel accommodations, transportation, and itinerary creation
Responds to customer requests and complaints within limits of authority
Interacts with corporate clients and community business leaders
Compose correspondence, prepare presentations, reports, and other ad-hoc assignments
Manage time and attendance for the team, expense reports, invoices, and supply ordering
Skilled in reviewing, screening, and prioritizing mail, email, and telephone calls
Plan and prepare meetings and events: (logistics, budget, agendas, training material, presentations, catering, etc.) for the MDs and their teams
Work closely with the VP Executive Assistant

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

High School Diploma
2+ years’ work experience in a prior administrative role

Skills, Licenses & Certifications

Working knowledge of MS Office to include Word, Excel, PowerPoint, Outlook, etc.
Willingness to learn new skills as needed to perform job functions
Willingness to cross-train with other administrative team members
Ability to prioritize work, be detail-oriented, and meet deadlines
Ability to perform in a fast-paced environment, manage multiple tasks simultaneously, and function as an integral part of a team with minimal supervision
Known for your emotional intelligence and positive energy
Skilled analytics and problem solving
Experience with Workbrain, Coupa, Concur, Teams, Distro List creation, NRTA tools
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Developer, Inflight Training Digital Media (Fort Worth, TX, US)

Intro

Why you'll love this job

Responsible for utilizing a variety of digital and media tools to meet learning objectives across Inflight training programs
This role is part of the Inflight Program Development team within our Inflight group

What you'll do

Researches, creates, and implements training programs for American Airlines flight attendant training
Utilizes the ADDIE model when designing and developing curriculum materials
Works closely with subject matter experts, team members, and the Inflight Manual to ensure training content is in compliance with regulatory requirements, meets customer needs, and aligns with the vision of American Airlines
Delivers training products within established project deadlines
Incorporates full range of media into training programs, including videos, photos, and vector graphics
Revises existing web-based training and develops new web-based training in Adobe Captivate, Articulate Storyline 360, and Articulate Rise
Creates graphics for training materials using Adobe Illustrator and Adobe Photoshop
Produces photos and video for training materials, including the use of Adobe Photoshop, Adobe Premiere, and Adobe AfterEffects for editing

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent experience/training
3+ years of related experience
Photography and video editing experience
Ability to create vector graphics with Adobe Illustrator
Experience using Adobe Creative Suite – specifically: Adobe Photoshop, Adobe Premiere, Adobe Illustrator, Adobe AfterEffects
Experience using Microsoft Office - Microsoft PowerPoint, Microsoft Word
Experience with Articulate 360 – specifically, Articulate Storyline 360 and Articulate Rise
Experience developing web-based training in Articulate Storyline and/or Adobe Captivate
A web-based portfolio demonstrating the above qualifications

Preferred Qualifications- Education & Prior Job Experience

Knowledge of the ADDIE development process & ability to create measurable learning objectives based on Blooms Taxonomy
Background in adult learning, training development, technical writing and graphics editing
Apple iOS knowledge
Airline operational experience to comprehend cabin crew and Inflight terminology and procedures
Experience developing instructor led training

Skills, Licenses & Certifications

Self-motivated and capable of performing tasks in a timely manner with minimum supervision
Ability to produce a quality, error-free product while meeting aggressive project timelines
Aptitude for task analysis, reasoning, fact-finding, and problem solving
Ability to concurrently handle multiple responsibilities and projects
Excellent interpersonal skills with experience in team processes

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Director, Technical Operations and Airport Analytics (Fort Worth, TX, US)

Intro

Why you'll love this job

The Director, Technical Operations and Airport Analytics is responsible for leading teams supporting the Operations Planning and Performance (OPP), Tech Ops, Airport and Customer Ops, and IOC business units as a primary resource for planning, analytics, and decision support tools. This position will lead a team of Advanced Analytics professionals and provide technical and managerial direction for the development of decision support and simulation models, custom statistical analysis models, and forecasting and business intelligence systems. This position will be instrumental in maintaining a strong and collaborative partnership with other analytics, data, and development organizations within American.

What you'll do

Lead the Tech Ops and Airport and Customer Ops analytics teams
Support the Tech Ops planning and routing, Control Centers, Airport Ops, IOC, and OPP organizations through advanced analytics, strategic planning, vendor evaluations, decision support systems, simulation analyses, and solution implementation and adoption
Provide directional leadership and vision for next generation operations and decision support tools
Actively seek out opportunities improve operational performance across the system through better tools and advanced analytics
Incorporate next generation forecasting and prediction methodology that leverages advanced analytical techniques, incorporates high-fidelity simulation, and includes optimal data modeling
Collaborate with Airports team to improve operational performance for our customers through improving baggage handling and customer connections
Support the Tech Ops organization by building tools that can optimize workload distribution and improve throughput
Develop and evaluate new ideas and approaches for solving business and technical problems across different business areas
Effectively work in partnership with the other analytics, data, and development teams within American

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

Bachelor’s degree in Operations Research/Industrial Engineering or related technical discipline, or equivalent experience/training. Advanced Degree preferred.
7 years of leadership experience, overseeing large cross-functional teams
7 years of relevant technical and business work experience

Skills, Licenses, and Certifications

Demonstrates the highest standards of ethics and integrity
Excellent conceptual and analytical thinker; demonstrated ability to solve, and to lead others in solving, complex analytical problems
Ability to think strategically, negotiate skillfully, digest complex details, and use sound judgment and initiative in making decisions
Excellent leadership, coaching, and change management skills.
Ability to productively and proactively adjust to dynamic situations
Ability to build collaborative relationships with, and consensus amongst, multiple stakeholders with varying points of view
Ability to influence others through outstanding interpersonal skills, collaboration, communication, and presentation skills, with ability to handle complex topics comfortably and to interact effectively with all levels, both verbally and written
Excellent project planning and organizational skills, with ability to effectively and simultaneously manage multiple large projects within tight deadlines while maintaining attention to detail
Ability to build and facilitate relationships at all levels of the organization, both internally and externally
Ability to coach, mentor, and serve as a role model for all team members
Proficient with Microsoft Office software
Ability and willingness to remain current with industry practices and developments

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Revenue Management Strategy and Analysis (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Revenue Engineering Team within the Revenue Management Division.
Responsible for leading a team to drive significant top line revenue improvements for American Airlines and being a thoughtful leader and active participant as a member of the RM leadership team.
Responsible for creating and fostering a relentless focus on marketplace execution by assessing the competitive marketplace, identifying new revenue opportunities and leveraging available tools, processes, best practices and reporting.

What you'll do

Lead the team responsible for the product strategy of American Airlines’ ancillaries and fare products
Drive the development of business cases for new ancillary products and enhancements, including financial impact and customer implications
Support the design and implementation of data-driven tests to improve product and ancillary revenue performance
Collaborate cross-functionally to execute new product strategies including Customer Experience, Digital, and Operations
Monitor competitive trends and industry developments to inform strategic direction and maintain market relevance
Communicate insights, progress, and recommendations effectively to senior leadership

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

BS/BA degree with significant coursework or experience in a quantitative discipline (economics, mathematics, engineering, finance, etc.), or graduate degree
5 years of related work experience

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Ability to manage a team and support critical business decisions in a dynamic, fast-paced environment
Ability to identify gaps in current tools and systems and create vision for Revenue Management success going forward
Ability to build collaborative relationships with and consensus amongst multiple stakeholders with varying points of view
Ability to solve and to lead others in solving complex analytical problems
Willingness to take calculated risks
Prior experience in Revenue Management, Finance, Network Planning or Sales Planning preferred
Display key attributes required by American Airlines: Personal integrity, respectful of others and their opinions, inclusive, team oriented, adaptable, positive and optimistic

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Associate Engineer/Engineer, IT Software (Fort Worth, TX, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
The Software domain refers to the area within Information Technology that focuses on the development, deployment, management, and maintenance of software applications that support business processes and user needs. This includes development, application lifecycle management, requirement analysis, QA, security & compliance, and maintaining the applications and infrastructure.

What you'll do

Writes, tests, and documents technical work products (e.g., code, scripts, processes) according to organizational standards and practices  
Consistently produces good quality technical work products that are clear, concise, tested, and easily understood by others 
Efficiently debugs design-time and run-time problems and effectively identifies problems in dependencies or caused by interactions with other services 
Designs new implementations and provides enhancements to existing architectures, maintaining reliability, resiliency, security, and performance 
Identifies and corrects issues with system components affecting operational reliability, stability and performance based on observable telemetry 
Understands and follows secure coding practices to avoid known potential vulnerabilities and actively looks for vulnerabilities during code reviews 
Identifies opportunities for automation that improve team performance and raises them to the team 
Consistently identifies and capitalizes on opportunities for simplification

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
1+ years of experience designing, developing, and implementing large-scale solutions in production environments

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
Airline Industry experience

Skills, Licenses & Certifications

Experience with the following technologies:

Programming Languages: Java, Python, C#, Javascript/Typescript 
Frameworks: Spring/SpringBoot
Front End Technologies: Angular
Deployment Technologies: Kubernetes, Docker 
Source Control: GitHub, Azure DevOps 
CICD: GitHub Actions, Azure DevOps 
Data management: PostgreSQL, MongoDB, SqlServer 
Integration/APIs Technologies: Kafka, REST, GraphQL 
Cloud Providers such as Azure and AWS  
Test Automation: Selenium, TestNG, Postman, SonarQube, Cypress, JUnit/NUnit/PyTest, Cucumber, Playwright, Wiremock/Mockito/Moq

Ability to concisely convey ideas verbally, in writing, in code, and in diagrams 
Experience in Agile methodologies, such as SCRUM 
Experience in DevOps Toolchain methodologies, including Continuous Integration and 
Continuous Deployment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Manager, AA Vacations Strategy and Delivery (Fort Worth, TX, US)

Intro

Why you'll love this job

The Sr Manager, AA Vacation Strategy and Delivery leads the vision, strategy, and performance of American Airlines Vacations, shaping how travelers discover and book end‑to‑end packaged travel experiences across air, hotel, ground transportation, and more. The role oversees a high‑visibility portfolio that drives revenue growth, strengthens customer loyalty, and influences enterprise‑level decisions through deep partnership with Commercial, Digital, and cross‑functional teams. It blends strategy, product leadership, analytics, and execution.

What you'll do

• Lead the strategy, roadmap, and delivery of the AA Vacations platform, ensuring a seamless and competitive packaged‑travel experience
• Oversee product development, user experience enhancements, and platform capabilities that drive conversion and customer satisfaction
• Develop and execute monetization strategies that maximize revenue and profitability across air, hotel, ground, and ancillary products
• Use data‑driven insights to evaluate performance, identify growth opportunities, and optimize pricing, packaging, and merchandising
• Partner with Digital, Revenue Management, Loyalty, Finance, and external suppliers to align on business goals and deliver integrated customer experiences
• Manage vendor relationships and ensure platform stability, scalability, and innovation
• Lead financial planning, forecasting, and performance tracking for the AA Vacations business
• Champion continuous improvement, operational excellence, and customer‑centric design across the packaged‑travel ecosystem
• Represent AA Vacations as a subject‑matter expert across the enterprise, influencing strategy and decision‑making at senior levels

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in Business, Marketing, Finance, Analytics, or related field
• 7+ years of experience in e‑commerce, travel, product management, strategy, or related commercial functions
• Demonstrated experience leading cross‑functional initiatives and delivering measurable business results

Preferred Qualifications- Education & Prior Job Experience

• Master’s degree (MBA or related field)
• Experience in packaged travel, hospitality, OTA, or airline commercial functions
• Background in product strategy, digital experience design, or platform management
• Familiarity with financial modeling, forecasting, and P&L ownership
• Experience leading teams or managing large‑scale vendor partnerships

Skills, Licenses & Certifications

• Strong strategic thinking and business acumen
• Ability to translate complex data into actionable insights
• Strong analytical skills with the ability to interpret data, build business cases, and drive insights‑based decisions
• Experience managing digital platforms, customer journeys, or online merchandising
• Proven ability to influence stakeholders and communicate effectively at all organizational levels
• Excellent communication, collaboration, and stakeholder‑management skills
• Ability to lead through influence in a matrixed environment
• Strong problem‑solving skills and comfort with ambiguity

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Engineer/ Sr Engineer, IT AI (Fort Worth, TX, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
AI domain encompasses disciplines and job families dedicated to the creation, implementation, and management of artificial intelligence technologies. This domain includes roles focused on the research, design, engineering, application, and governance of AI systems. Within the AI domain, professionals work on developing intelligent algorithms and data-driven solutions to solve complex problems and improve decision-making processes. The scope of AI covers various subfields, including natural language processing (NLP), computer vision, robotics, reinforcement learning, and generative AI.

What you'll do

Collaborate with leaders, business analysts, project managers, IT architects, technical leads and other developers, along with internal customers, to understand requirements and develop needs according to business requirements for AI solutions
Maintain and enhance existing enterprise services, applications, and platforms using domain driven design and test-driven development
Troubleshoot and debug complex issues; identify and implement solutions
Create detailed project specifications, requirements, and estimates
Research and implement new AI technologies to enhance current processes, security, and performance
Work closely with software architects and technical leads to ensure decisions meet long-term enterprise growth needs
Work on pioneering projects that harness the power of artificial intelligence to solve complex problems and create significant business value. 
Responsible for participating in all phases of the development process, following agile processes and test-driven development, and using object-oriented development tools to analyze, model, design, construct and test reusable objects. 
Partner with a diverse team of experts, leveraging cutting-edge technologies to build scalable and impactful AI solutions.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
2+ years of full Software Development Life Cycle (SDLC) experience designing, developing, and implementing large-scale applications in hosted production environments
3+ years of professional, design, and open-source experience

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
5 years of full Software Development Life Cycle (SDLC) experience
Prior experience designing and building agentic systems
Prior experience developing and implementing AI solutions using Large-Language Models (LLMs)
Airline or transport industry experience is a plus

Skills, Licenses & Certifications

Practical understanding of transformer architectures and how modern LLMs work
Experience building agentic orchestration using frameworks such as Semantic Kernel, LangChain/LangGraph, Microsoft Copilot Studio, OpenAI/Anthropic tool-calling patterns, or equivalent internal frameworks
Proficiency in prompt engineering: systematic prompt design, few-shot learning, chain-of-thought, and prompt optimization for foundation models
Knowledge of vector databases (e.g., Pinecone, FAISS, Weaviate, Chroma) and RAG architecture patterns
Experience with LLM evaluation methods, including LLM-as-a-judge, automated benchmarking, and regression testing for model outputs
Proficiency in post-deployment model maintenance, including observability, monitoring, cost optimization, and drift detection
Experience developing and implementing governance frameworks and controls for responsible AI
Familiarity with AI-assisted development tools (e.g., GitHub Copilot, Cursor, Claude Code) is a plus
Knowledge of experimentation and measurement: A/B testing, KPI instrumentation, and operational analytics
Strong proficiency in Python; working knowledge of Java or another enterprise language
Proficiency in object-oriented design techniques and principles
Experience with cloud platforms (Azure, AWS, or GCP) and cloud-native development patterns
Experience with CI/CD pipelines and DevOps toolchain: Git, GitHub, Jenkins, ADO Pipelines, or equivalent
Experience with RESTful API design and integration patterns (JSON, microservices)
Experience in Agile methodologies, such as SCRUM
Proficiency in Microsoft Office Tools (Project, Excel, Word, PowerPoint, etc.)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Manager, Revenue Management (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Distribution Team within the Revenue Management Division
Play a critical role in the Modern Airline Retailing transformation, unlocking new revenue opportunities, personalization, and differentiated customer experiences
Help lead American Airlines’ shift to Offer & Order – a foundational change to how we sell, service and deliver travel that will reshape the end-to-end customer journey
Collaborate with cross-functional stakeholders across the enterprise to align priorities and influence outcomes, driving progress across the transformation journey

What you'll do

Provide strategic leadership, collaborative coordination, and creative problem solving to mentor and manage a high performing team while ensuring continuous training and providing development opportunities for analysts with intellectual curiosity and a passion for the business
Establishes clear direction with short and longer-term goals to support delivery of key transformation milestones
Demonstrates a strong capacity to anticipate challenges and lead proactive problem-solving, guiding the team to deliver data driven insights, recommendations and strategies that support program delivery and improve performance
Lead and coordinate key project initiatives, ensuring alignment to program timelines, milestones and dependencies across Offer & Order workstreams
Lead and collaborate on projects with other departments such as IT, Revenue Engineering, Network Planning, Sales, Finance, Customer Experience, Commercial Planning and Analysis, as well as external stakeholders.
Create and foster a relentless focus by identifying new revenue opportunities, leveraging available tools, processes, best practices, and reporting.
Build team culture focused on customer-centric learning, experimentation, and data-led decisions to connect the customer journey with current/future program capabilities, platform performance, and desired incremental customer behavior
Collaborates across organizations to define product/program requirements, build consensus and execute with accountability through change management best practices, including via internal and external stakeholders from concept to launch
Drive execution through structured program management and governance, including prioritization, stakeholder alignment, risk identification, and progress tracking across a complex, multi-year transformation

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree with significant coursework or experience in a quantitative discipline (economics, mathematics, engineering, finance, operations research, etc.)
• Minimum 7 years of relevant work experience

Preferred Qualifications- Education & Prior Job Experience

•   Master’s degree in business-related discipline
•   Experience directly or indirectly leading teams with significant enterprise and/or top line revenue responsibility
•   Demonstrated ability to solve and lead others in solving complex analytical problems
• Experience leading large-scale, cross-functional transformation programs, including managing timelines, dependencies, and stakeholder alignment across multiple workstreams
•   Prior experience in Revenue Management, Finance, Network Planning or Sales Planning preferred

Skills, Licenses & Certifications

•   Proven ability to synthesize complex technical information across large data sets and communicate clearly and persuasively with internal and external stakeholders
•   Ability to manage a team and support critical business decisions in a dynamic, fast-paced environment
•   Ability to build collaborative relationships with and consensus amongst multiple stakeholders with varying points of view
•   Ability to solve and to lead others in solving complex analytical problems
•   Demonstrated ability to take a project from conceptualization through implementation
•   Ability to thrive in an unstructured role, work through ambiguous problems and be resilient in the face of criticism and constructive feedback
•   Action-oriented, data & results-driven, customer-focused leader with a natural aptitude for seeking opportunities that transform existing business models
•   Ability to take action through intelligent risk taking, innovation and entrepreneurship
•   Display key attributes required by American Airlines: Personal integrity, respectful of others and their opinions, inclusive, team oriented, adaptable, positive and optimistic

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, IT Vulnerability Management (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Information Technology Team, within the Information Technology Division.
The Manager of the Vulnerability Management team is responsible for achieving goals of American Airlines’ Cybersecurity program through the implementation of processes, procedures, and performance indicators related to infrastructure and application testing, identification and tracking open vulnerabilities, and incorporation of the latest threat intelligence. The Manager will be responsible for maintaining smooth operations, ensuring Service Level Agreements are met, and following policies and procedures.

What you'll do

Oversees the Vulnerability Management and Testing programs
Develops workflows with external teams: Vulnerability Management programs, Application Security, and Security Configuration
Manages the team’s scheduling
Ensures effective vulnerability detection
Identifies chronic operational and security issues and ensures that they are managed appropriately
Manages and escalates roadblocks that may jeopardize security operations or increase risk to the company
Serves as senior mentor to Vulnerability Management staff
Interfaces and collaborates with outside teams and organizations
Documents and tracks analyst training requirements
Ensure analysts follow existing procedures and that all procedures are documented in accordance with local guidelines
Manages process improvement program

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
5 years of Information Technology related experience
4 years of Information Security related experience
2 years of management/leadership experience

Preferred Qualifications- Education & Prior Job Experience

Master’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
5+ years of Information Security related experience

Skills, Licenses & Certifications

Experience with Vulnerability Scanning Platforms, Penetration Testing, Dynamic and Static Code Analysis, and Program Development
Information Security Certification such as: CISSP, CISM, CISA, CEH, GCIH, GCIA, GCFA, GREM
Familiarity with NIST Special Publications (e.g. 800-53, 800-37)
Familiarity with PCI DSS Compliance standards and scanning practices
Experience managing work using Agile principles for planning and delivery
Strong analytical and problem solving skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Manager, IT Engineering (Fort Worth, TX, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
The Engineering domain is an area focused on development, deployment, management, and maintenance of software applications that support business processes and user needs while ensuring reliability, performance, and security. This includes development, application lifecycle management, requirement analysis, QA, security & compliance, and maintaining the applications and infrastructure.

What you'll do

Exhibits strong business and leadership skills, deep technology perspective to guide solutions, and strong communication skills to coordinate with Engineers and Engineering Managers to ensure they understand business needs and objectives, as well as technical requirements of products
Collaborates with Business and IT leadership to execute and communicate organization’s technical vision, mission, and work priorities, and drives progress towards roadmaps and ensures efficient technical product management and effective communication with stakeholders
Create a clear strategic direction across multiple engineering teams to align with technical direction as well as business priorities
Supports an environment for engineering teams to be self-governing organizations who are accountable for their own performance and delivery commitments and measured accordingly
Removes roadblocks, cultivates relationships, and effectively communicates across IT and at various levels of leadership
Communicates across engineering teams to relay business and IT initiatives, priorities, and support clear adherence to business priorities
Facilitates increased technical upskilling across organization
Promote use of industry leading technology trends and continuously assess AA IT needs and areas for improvement
Leads, develops, and mentors leaders and top performers across the engineering teams to build next generation of leaders
Exhibits a desire for continuous learning and sharing of new knowledge within the organization
Responsible for budget management, forecasting, resource allocation, and long-term planning to drive alignment with business priorities
Escalation point for production issues and off-hours support, communication, and coordination

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Technology, Computer Science, Information Systems,  or related technical discipline, or equivalent experience/training
7+ years of experience participating in delivery of solutions using ITIL / Agile / XP, or similar methodologies
5+ years of experience leading product teams

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
Airline industry experience, including engineering / business processes and supporting technology

Skills, Licenses & Certifications

Proven track record in leading Engineering initiatives that generate substantial value; well organized, able to multi-task, able to prioritize with minimal direction
Strong technical leadership, and extensive experience in Agile methodology-style leadership environment
Excellent communication skills to present to executive management often and emphasize the important intersection of business and technology
Proven ability to handle multiple products/work streams and demands efficiently
Experience in leading a team of individuals with various levels of skills and experience in potentially high stress and challenging situations
Demonstrated initiative, flexibility, and ability to adapt to changing priorities and work environment
Leads, influences, and upholds technology standards to ensure resiliency goals are met and continuously improved upon
Good understanding of financial practices

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Engineer (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Reliability Engineering Team within the Technical Operations Division. This team helps troubleshoot and resolve operational issues on transport category aircraft. This position will be responsible for Engineering support on various aircraft systems and improving associated reliability through project management.
This team helps analyze operational issues on aircraft. This position will be responsible for identifying long term trends and assessing component reliability on various aircraft systems.

What you'll do

Engineer L2

Keeps informed of day-to-day airline operations involving field of responsibility
Assesses daily priorities in accordance with airline/departmental objectives and management directives
Investigates aircraft/component problems which may cause aircraft delays or cancellations, substantial expenditures in manpower or materials, or interruptions in maintenance operations, and determines appropriate corrective actions
Coordinates with other airline departments, as required, to provide for effective and efficient implementation of engineering dispositions
Maintains knowledge of current and pending regulations, which affect areas of responsibility and ensures that all Engineering actions maintain compliance with applicable regulatory requirements
Utilizes available resources to continually increase levels of technical expertise and practical experience
Strives to improve communications skills, time management and other personal qualities pertinent to maximum effectiveness and efficiency in performing assigned duties

Engineer L3
Please see Engineer L2 essential job functions. This position additionally performs the following:

3-6 years experience as an engineer with aircraft systems or related experience
Knowledge of CFRs, maintenance programs, AMM, IPC, TSM and CMM

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Engineering required
2 years of related experience

Preferred Qualifications- Education & Prior Job Experience

3-6 years experience as an engineer with aircraft systems or related experience
Experience authoring, revising, and creating Engineering Orders (EOs), Maintenance Evaluation Team (MET) Projects, and Engineering Authorizations (EAs)
Knowledge of CFRs, maintenance programs, WDM, AMM, IPC, TSM and CMM

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Excellent analytical, technical writing, problem solving, communication, planning and organizational skills
Ability to work under pressure
Must be self-motivated and disciplined in their work ethics
Basic computer programming

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Risk Management (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Corporate Insurance team within the Finance Division
Manage corporate risk through insurance for all areas of the airline
Contribute to property loss prevention

What you'll do

Generate and distribute weekly, monthly, and ad hoc loss reports to aviation insurers using Riskonnect and insurer-specific Excel templates to support ALE and NACHA fee recoveries.
Manage insurance premium payments across all coverage lines via COUPA and wire transfers, including international and foreign currency transactions.
Support annual insurance renewals by collecting underwriting data, completing applications, and coordinating documentation for all policy lines.
Maintain organized shared drives for Corporate Insurance and Risk Management, ensuring key folders (e.g., policies, renewals, invoices) are current and well-structured.
Serve as system administrator for Riskonnect and EBIX, overseeing user onboarding, report development, and vendor collaboration on system enhancements.
Update the FAA’s Aviation Insurance Data Management System with current policies, CRAF fleet lists, and aircraft values.
Manage the Certificate of Insurance (COI) process in EBIX, coordinating with internal teams and Willis to issue COIs and auto liability cards for third-party agreements.
Review corporate contracts to ensure insurance terms align with risk exposure; recommend appropriate coverage, limits, and language for leases, charters, and operations.
Prepare a rolling three-month cash flow forecast capturing premiums, disbursements, recoveries, and reimbursements.
Assist in the annual budget process by developing projections, completing finance templates, preparing variance explanations, and estimating future premiums with brokers.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in relevant field or equivalent experience
3+ years of insurance or related experience

Preferred Qualifications- Education & Prior Job Experience

Able to consistently meet strict deadlines that are contingent upon SME input
Proven leadership experience and qualities

Skills, Licenses & Certifications

Proficiency with Microsoft Excel, Word, Powerpoint, and Outlook
Ability to collaborate well with many different departments and all levels of management

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Principal, Inflight Innovation and Insights (Fort Worth, TX, US)

Intro

Why you'll love this job

The Principal, Inflight Innovation and Insights is part of the Inflight Division. This role is responsible for setting the strategic direction and hands on delivery of Power Apps, automation, and advanced analytics using Power Platform, Alteryx, and Python. The role combines deep technical expertise with platform ownership, building scalable tools, advising across the Inflight Team, and ensuring data, reporting, and business technology solutions drive real operational value while serving as a mentor and technical authority rather than a traditional people manager.

What you'll do

• Serve as the Principal technical lead for analytics, reporting, and business technology solutions supporting the Inflight organization, with a primary focus on Power Platform, Alteryx, and Python based solutions.
• Define and lead the strategic roadmap for Inflight Power Apps and Power Platform tools, including capability planning, architecture standards, and prioritization aligned with business and operational needs.
• Design, develop, and oversee advanced analytical and automation solutions using Power Apps, Power Automate, and Power BI
• Alteryx workflows for data preparation and analytics
• Python based analysis, automation, and data processing
• Act as a technical authority and solution architect, ensuring solutions are scalable, reliable, well governed, and integrated with broader data and reporting ecosystems.
• Serve as a consultant and trusted advisor to the Inflight Innovation and Insights Team, providing expertise in analytics strategy, reporting design, business technology, and solution feasibility.
• Translate complex operational and business challenges into actionable analytical models, reporting solutions, and low code tools that enable decision making for frontline and senior leaders.
• Establish best practices, technical standards, and reusable patterns for analytics and Power Platform development across Inflight.
• Mentor and technically guide an Analyst/Developer and other team members, providing code review, solution design guidance, and skill development, without primary responsibility for people management.
• Collaborate cross functionally with Technology, Analytics, Operations, Security, and Business partners to ensure solutions meet enterprise standards and Inflight specific needs.
• Lead experimentation and adoption of modern analytics and low code capabilities, evaluating new tools and approaches to continuously improve delivery speed, insight quality, and user experience.
• Champion data quality, automation, and self service analytics to reduce manual effort and improve consistency across Inflight reporting and operational tools.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field, or equivalent experience.
• 7+ years of experience designing and developing enterprise applications or workflow automation solutions.
• Demonstrated experience architecting scalable, secure, and high‑performance solutions.

Preferred Qualifications- Education & Prior Job Experience

• Experience supporting operational or frontline business functions, ideally within aviation or transportation.
• Microsoft Power Platform certifications (e.g., PL‑600, PL‑400).
• Experience with Azure services, including Logic Apps, Functions, and API Management.
• Familiarity with Agile methodologies and DevOps practices.
• Strong analytical skills with the ability to translate complex operational needs into technical solutions.
• Experience mentoring or leading technical teams.

Skills, Licenses & Certifications

• Expertise in Power Apps (Canvas and Model‑Driven), Power Automate, and Dataverse.
• Advanced expertise with Microsoft Power Platform (Power Apps, Power Automate, Dataverse).
• Strong proficiency in solution architecture, system integration, and data governance.
• Strong understanding of API integrations, data modeling, and cloud‑based solution design.
• Proven ability to lead technical strategy and influence cross‑functional stakeholders.
• Ability to design secure, scalable, and maintainable enterprise applications.
• Excellent communication, collaboration, and stakeholder‑management skills.
• preferred.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, IT Cybersecurity Operations (Fort Worth, TX, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
In the Cybersecurity Operations domain, you will be responsible for the cyber defense of technology assets by managing daily activities, threat detection and incident response, security tool implementation, and team development. You will be expected to balance technical oversight, and business alignment to keep the organization’s digital assets safe while ensuring the team is empowered, the systems are resilient, and the entire operation runs smoothly, effectively, and proactively. Additional information about the skills needed for this position is listed in the Skills, Licenses & Certifications section below.

What you'll do

Work closely with senior leadership, project managers, and stakeholders to align cybersecurity initiatives with corporate objectives and ensure successful project delivery.
Clearly convey project risks and strategies to senior management and stakeholders, ensuring transparency and informed decision-making.
Ensure adherence to cybersecurity standards and regulations, providing regular reports on security practices and compliance to stakeholders.
Oversee the integration of physical security measures with cybersecurity protocols to ensure comprehensive protection and monitoring of our infrastructure.
Effectively coordinate resources and manage project progress, addressing issues and risks to ensure successful delivery.
Develop and implement strategies for secure communication protocols to protect sensitive data and ensure the integrity cybersecurity systems.
Oversee the operations of the SOC, ensuring it is equipped with the latest tools, technologies, and processes to effectively monitor and respond to security threats.
Communicate critical security operations risks, strategies, and incident statuses to executive leadership, and prepare detailed performance reports with insights on compliance, effectiveness, and KPIs.
Develop and implement strategies and governance frameworks for security operations, ensuring alignment with organizational goals and regulatory compliance.
Mentor a team of cybersecurity professionals within the security operations domain, fostering a culture of excellence and continuous improvement through targeted training and development opportunities.
Oversee and guide the planning, execution, and delivery of cybersecurity projects and initiatives, ensuring alignment with corporate objectives.
Design and execute advanced threat detection and incident response protocols, ensuring rapid identification, containment, and remediation of security incidents.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering, or a related technical discipline, or equivalent experience/training.
Extensive job experience in cybersecurity management or a related field is required, with a proven track record of leadership and strategic oversight in cybersecurity initiatives
6+ years experience in cybersecurity management or a related field
3+ years experience in leadership and strategic oversight in cybersecurity initiatives

Preferred Qualifications- Education & Prior Job Experience

5+ years of experience in project management, with at least 3 years in a cybersecurity project management role.
Advanced degree in Information Technology, Computer Science, Cybersecurity, or a related field
Experience with project management methodologies and tools (e.g., Agile, Waterfall, MS Project).

Skills, Licenses & Certifications

Ability to develop, update, and enforce comprehensive threat management security strategies and policies.
Capability to manage threat management security projects and initiatives, with experience working with various stakeholders, including IT, security teams, and regulatory bodies.
Expertise in planning, executing, and managing high-impact threat management security projects.
Knowledge of threat management security principles and practices for managing access control, communication protocols, and infrastructure protection.
Proficiency in ensuring compliance with threat management security standards and conducting risk assessments.
Relevant certifications including but not limited to CISSP, CISM, CISA, CompTIA Security+, ISO/IEC 27001 Lead Implementer, and Certified Information Systems Auditor (CISA).
Strong problem-solving and analytical skills to identify and address threat management-related security threats.
Strong verbal and written communication skills to effectively interact with technical and non-technical stakeholders.
Understanding of threat management security tools and technologies, such as secure communication protocols and monitoring systems

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Operations Business Planning (Fort Worth, TX, US)

Intro

Why you'll love this job

This position is within our Operations Strategic Planning & Performance department and focused on two key Corporate Strategic Objectives for our business: double down on operational excellence and passionately drive efficiencies. The team leads a variety of aspects of Operational Strategy and Reporting efforts at American Airlines. It serves as a resource for analytical needs throughout the Operational division, partnering with Sr leaders, front line leaders, Operational business units to get to root cause analysis as quickly and effectively as possible.

What you'll do

Mine, model, analyze and evaluate operational data to identify root cause factors impacting operational reliability
Create, Review, and Communicate Operational Goals to the leaders Build Business Intelligence reports to guide leadership to improve the operation
Proactively monitor and track operational performance metrics, and provide regular updates for senior leaders on monthly, quarterly, and annual cadences
Provide competitive gap analysis to identify key performance drivers and opportunities to close the gap to our competition
Provide periodic updates on drivers of operational issues and progress made with associated initiatives, to the operating departments and Sr. leaders
Assist in hypothesis development for root cause analysis related to reliability performance
Work collaboratively with various cross-functional teams including hubs, regions and functional group (maintenance, customer experience, cargo, etc.) leadership to develop and implement initiatives that improve operational performance
Develop presentations and present findings with recommendations to the operating groups and senior management
Interact with other departments including Network Planning, Maintenance, Crew, and IOC

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

Bachelor’s degree in a quantitative discipline including Operation Research, Industrial Engineering, Mathematics, Information Systems, or Business Analytics with prior work experience
3 years of related experience

Preferred Qualifications - Education & Prior Job Experience

Master’s degree in a quantitative discipline including Operation Research, Industrial Engineering, Mathematics, Information Systems, or Business Analytics
4 years of airline experience using data analysis and quantitative modeling techniques to answer business questions and to assess the added value of recommendations

Skills, Licenses & Certifications

Motivated individual with strong passion for airline operations
Ability to structure an analysis from scratch with minimal guidance
Demonstrated experience in taking complex analysis and turning them into actionable insights
Flexibility in adapting to new ideas, approaches and in taking feedback from business partners
Excellent written and verbal communication skills, with ability to effectively interact with employees at all levels within the organization as well as external contacts
Ability to persevere through challenges, shows resourcefulness to get to end goal
Demonstrated experience working under tight deadlines
Adaptable, comfortable with unstructured work and occasional shifting priorities
Works well as a team and knows when/how to ask for help
Demonstrated experience in presenting findings to Sr. leaders with a variety of backgrounds
Knowledge of data processing/manipulation languages such SQL, R, Python in large database environments
Familiarity with the airline operations metrics and related operational procedures/processes
Occasional Travel required (up to ~5% of the time)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Associate Product Manager/ Sr Associate Product Manager, Technology Products (Fort Worth, TX, US)

Intro

Why you'll love this job

The Associate Product Manager, Technology Products is part of the IOC Decision Platform team within the Integrated Operations Center Division and supports the definition and delivery of decision-support products. This role will translate the Next-Gen Decision Platform vision into a clear, executable set of cross-product initiatives and outcomes, identifying dependencies and sequencing. This role partners with stakeholders and technology teams/vendors, building and maintaining strong working relationships, and communicating initiative progress through clear written, verbal, and visual updates. The Associate Product Manager also conducts initiative-level discovery, manages cross-platform data and definitions to drive parity across tools, maintains clear, up-to-date documentation, regularly analyzes and synthesizes customer feedback across multiple channels, proactively identifies improvement opportunities, and tracks the impact of strategic initiatives. This role collaborates across product and non-product teams to influence the strategic direction of products and cross-product journeys, and creates standardized product management templates.

What you'll do

•   Conduct product discovery, market research, competitive analysis, and trend forecasting to inform product direction.
•   Synthesize broad company objectives into concrete problems to solve with measurable success metrics.
•   Create and maintain an initiative source of truth document, including overview, stakeholder mapping, workstreams, and milestones
•   Communicate updates effectively through verbal, written, and visual storytelling (e.g., slide decks, process maps, and documentation).
•   Facilitate collaboration between product and non-product teams, ensuring alignment across stakeholders.
•   Partner with Technology Procurement to conduct RFIs and RFPs.
•   Identify and recommend investment areas based on research and business goals.
•   Track and measure the impact of strategic initiatives to support product management teams.
•   Proactively identify opportunities for improvement, bringing clarity and structure to ambiguous challenges.
•   Influence strategic direction of the product(s) or cross-product journey
•   Care for the customer or team member experience, considering upstream and downstream impacts
•   Regularly collect, analyze, and synthesize customer feedback from multiple channels

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in related field
• 3 years of applicable product management experience (i.e. Product Owner)
• 5 years of equivalent work experience

Preferred Qualifications- Education & Prior Job Experience

•   Master’s degree in a related field with 2+ years of work experience
•   Experience determining Product Market fit and defining a Go-to-Market strategy
•   Demonstrate familiarity with Agile Product Management tools

Skills, Licenses & Certifications

•   Relevant certifications in Product Management/Product Delivery field
•   Has strong knowledge/expertise of product domain including the business model, constraints, regulations, user experiences, etc. 
•   Recommended Scrum certification

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Engineer/Sr Engineer, IT Software (Fort Worth, TX, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
The Software domain refers to the area within Information Technology that focuses on the development, deployment, management, and maintenance of software applications that support business processes and user needs. This includes development, application lifecycle management, requirement analysis, QA, security & compliance, and maintaining the applications and infrastructure.

What you'll do

Write, test, and document code, scripts, and processes following organizational standards
Solve technical problems and build impactful components/libraries
Deliver high-quality work and mentor junior engineers in technical skills
Conduct root cause analysis to address systemic issues and lead action plans
Design integrated systems that enable cross-functional teams to deliver value at scale, speed, and reliability
Manage technical debt and drive initiatives to eliminate it
Anticipate scaling, latency, and durability challenges, guiding teams in mitigation
Collaborate with security teams to implement secure practices early in development
Assess technical risks and implement prevention strategies
Evaluate squad delivery practices, recommend improvements, and drive change
Identify and eliminate duplication of effort, promoting reuse across teams
Measure team performance and support individual development
Explore emerging technologies, lead prototype development, and incorporate into architectural solutions

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
3+ years of experience designing, developing, and implementing large-scale solutions in production environments

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
Airline Industry experience

Skills, Licenses & Certifications

Proficiency with the following technologies:
- Experience using an AI platform, such as Palantir
- Programming Languages: Python, C#, Javascript/Typescript
- Frameworks: FastAPI
- Front End Technologies: Angular/React, PowerBI
- Deployment Technologies: Kubernetes, Docker
- Source Control: GitHub, Azure DevOps
- CICD: GitHub Actions, Azure DevOps
- Data management: MS SQL, MongoDB, Azure Data Bricks, Dataverse, ADLS, MongoDB
- Integration/APIs Technologies: Kafka, REST, GraphQL
- Cloud Providers such as Azure and AWS
- Test Automation: Selenium, Playwright
Ability to optimize solutions for performance, resiliency and reliability while maintaining an eye toward simplicity
Ability to concisely convey ideas verbally, in writing, in code, and in diagrams
Ability to optimize system designs spanning multiple teams to allow small, safe, incremental releases
Ability to work through others by cooperatively sharing responsibilities
Ability to combines deep knowledge of a product domain with awareness of advancing technology to introduce solutions that propel the technical capability of the organization forward.
Proficiency in object-oriented design techniques and principles
Proficiency in Agile methodologies, such as SCRUM
Proficiency in DevOps Toolchain methodologies, including Continuous Integration and Continuous Deployment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Resource Planning and Strategy (Fort Worth, TX, US)

Intro

Why you'll love this job

We are responsible for process standardization and capacity modelling.
Additionally, we work closely with airport leadership and the Resource Operations team on providing inputs for staffing

The role is a part of the Airport and Cargo Resource Planning team within our Airport & Cargo Excellence group.

What you'll do

Develops and maintains airport staffing models to analyze staffing requirements and work closely with Financial Planning & Controller groups to provide accurate headcount forecasts
Identifies, analyzes and recommends solutions to airport resource issues and build strategies to optimize staffing efficiencies
Evaluates the financial and customer experience implications of strategic projects such as capital expenditures, contract proposals, process improvements, and technology changes as it relates to staffing
Works closely with airport leadership to provide support and evaluate changes to staffing practices
Uses qualitative and quantitative observations/data to develop capacity model requirements to be used to feed staffing models
Basic understanding of lean six sigma and continuous improvement to identify process improvement opportunities
Manages standardization of processes at the airports in alignment with the model(s)

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience
- 2+ years of related experience in an airline or aviation consulting firm as an analyst in operations, finance, or corporate development
- BS/BA degree in a related field - preferably in engineering, business, mathematics, or economics
- Expert in Excel and PowerPoint
- Motivated professional that is capable of managing a heavy workload while prioritizing complex tasks
- An agile, self-starter with the ability to deal with ambiguity
- Adapts well in fast-paced/changing environments
- Shows up every day with a high can-do attitude and energy
Preferred Qualifications- Education & Prior Job Experience
- Ability to pull and manipulate large sets of data using SQL or Python Experience
- Working with union or frontline level employees
Skills, Licenses & Certifications
- N/A

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Airport Resource Operations (Fort Worth, TX, US)

Intro

Why you'll love this job

The Airport Operations Planning team is the analytical engine that powers workforce & ground service equipment decisions for our airport teams. This highly analytical position leads a diverse team of analysts specializing in manpower modelling, frontline bidding, data collection, and financial forecasting.
Our team works directly with operations leadership & various other departments to ensure the airports are provided with the right resources required to achieve our performance goals.
The role is a part of the Airport and Cargo Resource Planning team within our Airport Operations Planning group.

What you'll do

Lead a team of analysts responsible for developing and implementing frontline union bids
Work closely with airport leaders as they make headcount decisions driven by schedule changes, peak demand seasons, flex dates, etc
Get to know our airport leaders by spending time in their operation and being able to translate their needs via workforce tools & technology
Provide team of analysts with structure, support, and most importantly, care
Work collaboratively with other operational, airport, and customer planning groups to understand their staffing needs and constraints
Assist other groups within Airport & Cargo Resource Planning with headcount forecasts that represent~$2B of annual expense

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

- Bachelor's degree / Master's degree in Aviation, Mathematics, Statistics, Finance, Industrial Engineering or related technical field or equivalent experience/training
- 5+ years of experience in airline operations, finance, network planning, revenue management, or relevant experience

Preferred Qualifications- Education & Prior Job Experience

- Experience with GroundStar Planning or Hyperion financial systems preferred

Skills, Licenses & Certifications

- Superior presentation development & delivery skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Workforce Administration Representative (Fort Worth, TX, US)

Intro

Why you'll love this job

You’ll be responsible for providing administrative support for team members and leadership, collaborating with a cohesive group in a busy contact center setting, and ensuring the success of the Workforce Administration team.

What you'll do

• Maintains In-depth understanding of all aspects of payroll coding, using systems such as Workbrain, Mytime, Aspect, and Absence Tracker.
• Manages timekeeping processes and coding for team members, ensuring accurate entry and auditing of timesheets.
• Processes and monitors state-specific leaves, including compliance with local regulations. Coordinates and tracks FMLA coding requests, ensuring proper documentation and timely updates in HR systems.
• Serves as a resource for team members and leaders regarding leave policies, payroll adjustments, and coding requirements to maintain compliance and operational accuracy.
• Interprets and applies provisions of the JCBAS for TWU-IAM and CWA-IBT, ensuring compliance and accurate administration of contractual obligations.
• Provides excellent service to our team members through phone, email, IVR, chats, and video calls.
• Supports other administrative activities as necessary, such as management of inbound correspondence, fulfillment of customer compensation, or maintenance of activity logs

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• High School diploma or GED equivalency
• 1 year of administration experience or equivalent

Preferred Qualifications- Education & Prior Job Experience

• Minimum of 3 years experience in an office or call center setting
• Previous experience with analyzing data to improve processes and facilitate operational excellence

Skills, Licenses & Certifications

• Knowledge of MS Office Products including Word, Excel, PowerPoint, Copilot
• Knowledge of policies, procedures, and corporate structure
• Ability to prioritize work, be detail-oriented, and meet deadlines
• Ability to perform in a fast-paced environment and handle multiple tasks simultaneously
• Ability to be self-motivated with strong organizational skills
• Ability to grasp concepts and functionality of specific software and programs
• Ability to effectively communicate both verbally and in writing with all levels within the organization
• Excellent interpersonal skills with a focus on customer service
• Approachable and professional demeanor
• High level of professionalism and ability to maintain confidentiality
• Strong verbal and written communication skills
• Ability to work varied hours and holidays (as business needs may vary)
• Must be able to secure appropriate airport authority and/or US Customs security badges (if applicable)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Instructor, Ground Operations Training (Fort Worth, TX, US)

Intro

Why you'll love this job

The Instructor, Ground Operations Training is part of the Ground Operations Training Team within the Airport and Cargo Divisions. This role will have a direct impact on team members through facilitation of courses, development of new content and mentorship.

What you'll do

Facilitate American Airlines ground operations training programs
Connect with, develop, engage and guide learners within your care
Communicate clearly and empathetically, creating a welcoming learning atmosphere
Provide effective and timely feedback; helping elevate the facilitation of courses and quality of content
Collaborate with other team members across the training organization on a variety of projects
Maintain accurate records of training activities and materials
Support and participate in special projects and programs such as pilot classes for new training initiatives
Develop and maintain productive relationships with both airport and corporate leadership, demonstrating professionalism in all interactions
Ability to travel extensively both domestic and internationally to facilitate courses and provide mentorship and support
Ability to work: days/evenings/weekends/holidays

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree or equivalent training/experience
2 year of experience working in an airport environment with knowledge of ramp operations or relevant experience
Previous classroom facilitation and management experience

Preferred Qualifications- Education & Prior Job Experience

Mainline ramp experience
Mainline operations or control center experience
Proficient understanding of adult learning principles
Proficiency with programs and software related to ramp and/or control center based team members (RampLink+, SABRE, DECS, GET, Realtime, etc.)

Skills, Licenses & Certifications

Effective presentation and facilitation skills
Ability to command a room, inspire confidence, and represent the training organization with grace and professionalism
Demonstrated leadership skills
Self-starter with proven leadership skills and ability to problem solve, while remaining calm under pressure
Ability to manage multiple projects efficiently and effectively
Effective planning, organization, and time management skills
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, CASS Analysis and Safety Technology (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Integrated Operations Team within the Integrated Operations Division.
Responsible for performing analysis of audit and operational data to identify potential discrepancies with maintenance and inspection programs, performs risk and root cause analysis, interfaces with Subject Matter Experts (SME) in the identification of the root cause of system deficiencies in maintenance and inspection programs, and evaluates current processes and procedures for effectiveness. This job is also responsible for preparing reports related to safety for upper and senior management.

What you'll do

Develops analytical tools focusing on systems that capture data needed to measure trends of operational, quality audits, investigations, and safety data
Utilizes data modeling to design systems and views processes and data flows for systems analysis
Analyzes processes and procedures that are prone to create erroneous data, and conduct testing to ensure that systems operate as expected
Designs new systems and complex analytical queries to support the QA/CASS (Continuous Analysis Surveillance System) Analysis department
Conducts analysis of operational data obtained through quality audits, investigations, and safety reviews to provide mitigation recommendations to management
Creates and edits reports and analysis intended to highlight and resolve safety related issues throughout the corporation
Determines root cause of system deficiencies of Maintenance and Inspection programs by interfacing with the operational, audit, and reliability departments
Identifies and prioritizes system audits using risk assessment methods
Reviews analysis results to determine risk associated with maintenance and inspection programs Conduct follow-up analysis to ensure compliance with and test the effectiveness of corrective and preventative actions
Conducts follow-up analysis to ensure compliance with and tests the effectiveness of corrective and preventative actions

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's Degree in Safety, Engineering, or aviation related field or equivalent experience in air carrier maintenance, quality assurance or operations
5 years experience with airline maintenance and the Continuous Airworthiness Maintenance Program (CAMP)
Experience in metrics, development of Dashboards and data analysis

Preferred Qualifications- Education & Prior Job Experience

Knowledge of SQL to create and manipulate queries in Mosaic and Access database
Leadership experience within Tech Ops
Excellent analytical skills
Ability to establish and handle multiple priorities
Ability to self-manage time schedule
Excellent interpersonal skills
Ability to interact with various levels of management
Understanding of Lean Six Sigma (LSS) processes

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Knowledge of Code of Federal Regulations, AA maintenance and operations programs, Company policies and safety procedures
Knowledge of SQL to create and manipulate queries in Mosaic and Access database
Excellent analytical skills
Ability to establish and handle multiple priorities
Ability to self-manage time schedule
Excellent interpersonal skills
Ability to interact with various levels of management

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Director, Service Recovery (Fort Worth, TX, US)

Intro

Why you'll love this job

The Director of Service Recovery provides strategic direction in the design and implementation of forward-thinking processes and policies to position the company as a leader in proactive, customer-centric service recovery. This role is not just about responding to issues; it’s about anticipating customer needs and leveraging emerging technologies, including AI, to deliver seamless, personalized recovery experiences.

You’ll oversee a team of Service Recovery professionals, focusing relentlessly on enhancing the customer experience, balancing operational efficiency with high-quality responses, and driving customer service initiatives based on direct feedback. This position will be responsible for developing and executing strategies to reduce complaints and contact volumes, elevate satisfaction and loyalty, and establish robust systems for continuous improvement.

What you'll do

Lead the strategic integration of advanced technologies (including AI and automation) into service recovery processes, ensuring solutions are customer-centric and operationally sound
Partner with cross-functional teams to evaluate and implement emerging platforms that enhance recovery capabilities
Manage the team responding to customer feedback received by phone, email, chat, and social media
Serve as the executive escalation contact responsible for providing prompt internal feedback and customer responses, as well as driving process improvement
Support the implementation and improvement of service recovery processes, policies, and practices to enhance customer-centricity within the department
Guide Service Recovery team members, fostering operational excellence and accountability in daily activities
Focus on enhancing customer experience by ensuring efficient, high-quality responses to service recovery issues
Advocate for customer service initiatives based on direct customer feedback and collaborate with teams to drive incremental improvements
Contribute to the development and execution of departmental plans to help to predict, prevent, and reduce customer complaints and contact volumes, supporting overall satisfaction and loyalty goals
Assist in managing budgets and resource allocation for service recovery and call center operations, ensuring efficient use of resources
Prepare and deliver data-driven presentations to support departmental initiatives and service excellence efforts

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in Business Administration, Management, a related field, or equivalent work experience.
7 years of progressive leadership experience, including leading multi-level teams and frontline employees in the global contact center space
7 years of business, operational, and financial experience with proficiency in assessing business requirements and developing teams; demonstrated budget management experience

Preferred Qualifications- Education & Prior Job Experience

MBA or advanced degree in a relevant field
Experience implementing AI, machine learning, or automation tools in customer service or operations

Skills, Licenses & Certifications

Demonstrates the highest standards of personal ethics and integrity
Ability to be an action-oriented, process and results-driven leader, with a natural aptitude for engaging employees across multiple workgroups, as well as advocating and managing change
Ability to inspire new concepts and ideas that lead to a visionary and future-oriented mindset for the team
Ability to translate data and metrics into measurable recommendations
Highly collaborative and diplomatic; curious, patient, open and honest; able to develop strong working relationships across matrixed teams
Ability to bring people together to build and execute clear business plans
Strong decision-making and organizational skills, with the ability to optimize the use of all available resources and deliver on multiple priorities
Ability to influence others through outstanding interpersonal skills, collaboration, and negotiation skills
Ability to think strategically and use sound judgment and initiative in making decisions
Ability to build and facilitate relationships at all levels of the organization, both internally and externally
Ability to productively and proactively adjust to dynamic situations
Excellent verbal and written communication skills, with the ability to effectively and clearly communicate a strategic and tactical vision to all levels within the organization, as well as with external agencies and business partners

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Developer/Sr Developer, IT Applications (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Information Technology Team within the Information Technology Division
Responsible for leveraging cutting edge technology to solve business problems at American Airlines by participating in all phases of the development process from inception through transition, advocating the agile process and test-driven development, using object-oriented development tools to analyze, model, design, construct and test reusable objects, and making the codebase a better place to live and work

What you'll do

Collaborates with leaders, business analysts, project managers, IT architects, technical leads and other developers, along with internal customers, to understand requirements and develop needs according to business requirements
Maintains and enhances existing enterprise services, applications, and platforms using domain driven design and test-driven development
Assist in developing validation procedures, setting up test environment and data for software testing to identify and eliminate bugs. Provide end users with system software supports and user trainings.
Actively communicates testing status, including schedule, risks, issues, defects, and potential impact
Provides engineering support for testing approach design and tools on projects of peers
Troubleshoots and debugs complex issues; identifies and implements solutions
Creates detailed project specifications, requirements, and estimates
Researches and implements new technologies to enhance current processes, security, and performance
Supports the development of coding standards and adheres to best practices and security guidelines
Works closely with software architects and technical leads to ensure decisions meet long-term enterprise growth needs

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
3 years of full Software Development Life Cycle (SDLC) experience designing, developing, and implementing large-scale applications in hosted production environments
3 years of professional, design, and open-source experience
3 years of hands-on native SABRE PSS/FOS experience
3 years of hands-on experience with test automation and manual testing

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
5 years of full Software Development Life Cycle (SDLC) experience
Airline Industry experience

Skills, Licenses & Certifications

Proficiency in Full Stack Development
Demonstrated understanding of Quality Management, including testing techniques, methodologies, processes, tools, artifacts, and measurements
Experience with Software Development Life Cycle (SDLC) and Agile methodologies
Experience applying automation techniques and tools, such as Playwright, UFT, SOAPUI, and JMETER
Proficiency in eliciting and documenting requirements and performing quality assurance using SDLC best practices/standards
Experience in automated test case suite maintenance, including creation of new tests, automated test scheduling, execution, and test logs analysis
Experience with different programming languages (VB Script, Java, C#, or TFS)
Experience with test automation in Quality Center
Proficient with Microsoft Office Tools
Solid judgment and analytical skills; strong follow-up, time management, and organizational skills
Ability to effectively adapt to rapidly changing environment
Ability to handle multiple projects simultaneously and to effectively manage change and customer experience

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Legal & Labor Communications (Fort Worth, TX, US)

Intro

Why you'll love this job

American Airlines is seeking a strategic and dynamic Manager of Communications to support our Legal and Labor organization. This role will be responsible for developing and executing internal and external communications strategies that protect and enhance the company’s reputation, support labor relations, and promote transparency and engagement across key stakeholder groups.

The ideal candidate will be a skilled communicator with experience in media relations, issues management, and team member engagement, and will thrive in a fast-paced, dynamic environment.

What you'll do

Serve as a strategic communications partner to the Legal and Labor Relations teams, ensuring alignment of messaging across sensitive and complex topics.
Develop and execute internal and external communication plans that support legal initiatives, labor negotiations, compliance updates, and employee relations.
Draft clear, accurate and timely communications including press releases, statements, leader memos, talking points, FAQs and briefing documents related to legal and labor matters.
Support the planning and execution of media interviews, video messages, and internal briefings for Legal and Labor Relations leadership team.
Monitor legal and labor-related developments that may impact the company’s reputation and provide strategic counsel and develop response plans as needed.
Collaborate closely with Legal, Government Affairs and People teams to ensure consistent and compliant messaging across all channels.
Manage sensitive and confidential information with discretion, ensuring communications are legally sound and strategically positioned.
Create content for internal platforms (e.g., intranet, newsletters, town halls) that informs and engages team members on legal and labor topics.
Build and maintain relationships with media, particularly those covering legal, labor, and regulatory affairs, to help shape public perception.
Measure and report on the effectiveness of communications strategies, using insights to refine future efforts.
Support crisis communications and issues management related to legal proceedings, labor actions and regulatory changes.
Uphold the integrity of the Global Engagement team by fostering trust and collaboration between Legal, Labor and broader company leadership.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in communications, public relations, journalism or a related field.
Five years of relevant experience in corporate or agency communications, with demonstrated experience supporting legal, labor relations or regulatory work.
Strong writing and storytelling skills, with the ability to translate complex topics into clear, engaging communications for internal and external audiences.
Proven success in managing media relations and serving as a spokesperson, particularly in sensitive or high-stakes environments.
Experience developing and executing communication strategies around legal proceedings, labor negotiations, compliance updates or employee relations.
Ability to build and maintain relationships with reporters and other external stakeholders.
High level of discretion and professionalism when handling confidential or sensitive information.

Preferred Qualifications- Education & Prior Job Experience

Five years of experience supporting legal, labor relations or government affairs teams through strategic communications.
Experience working in highly regulated industries such as aviation, transportation, or healthcare.
Prior involvement in labor communications, including union engagement, contract negotiations and workforce messaging.
Demonstrated ability to lead cross-functional initiatives and influence across matrixed organizations.
Experience collaborating with legal counsel and HR teams to ensure compliance and consistency in messaging.
Experience working in the airline or travel industry is a plus.

Skills, Licenses & Certifications

Excellent communication and interpersonal skills
Strong analytical and problem-solving skills
Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
Strong project management skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Principal Solution Architect, IT Cybersecurity Operations (Fort Worth, TX, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline. In the Cybersecurity Operations domain you will be responsible for the cyber defense of technology assets by managing daily activities, threat detection and incident response, security tool implementation, and team development. You will be expected to balance technical oversight, and business alignment to keep the organization’s digital assets safe while ensuring the team is empowered, the systems are resilient, and the entire operation runs smoothly, effectively, and proactively. Additional information about the skills needed for this position is listed in the Skills, Licenses & Certifications section below.

What you'll do

Work closely with senior leadership, project managers, and stakeholders to align cybersecurity initiatives with corporate objectives and ensure successful project delivery.
Clearly convey project risks and strategies to senior management and stakeholders, ensuring transparency and informed decision-making.
Ensure adherence to cybersecurity standards and regulations, providing regular reports on security practices and compliance to stakeholders.
Oversee the integration of physical security measures with cybersecurity protocols to ensure comprehensive protection and monitoring of our infrastructure.
Effectively coordinate resources and manage project progress, addressing issues and risks to ensure successful delivery.
Develop and implement strategies for secure communication protocols to protect sensitive data and ensure the integrity cybersecurity systems.
Oversee the operations of the SOC, ensuring it is equipped with the latest tools, technologies, and processes to effectively monitor and respond to security threats.
Communicate critical security operations risks, strategies, and incident statuses to executive leadership, and prepare detailed performance reports with insights on compliance, effectiveness, and KPIs.
Develop and implement strategies and governance frameworks for security operations, ensuring alignment with organizational goals and regulatory compliance.
Mentor a team of cybersecurity professionals within the security operations domain, fostering a culture of excellence and continuous improvement through targeted training and development opportunities.
Oversee and guide the planning, execution, and delivery of cybersecurity projects and initiatives, ensuring alignment with corporate objectives.
Design and execute advanced threat detection and incident response protocols, ensuring rapid identification, containment, and remediation of security incidents.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering, or a related technical discipline, or equivalent experience/training. Extensive job experience in cybersecurity architecture or a related field is required, with a proven track record of designing and implementing secure IT architecture and frameworks. Demonstrated expertise in leading architectural design and strategic oversight in cybersecurity initiatives.
12+ years experience in Cybersecurity Architecture

Preferred Qualifications- Education & Prior Job Experience

Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or a related field; advanced degree preferred.
5+ years’ experience in cybersecurity architecture or related roles.
Experience designing and implementing comprehensive security architectures and frameworks.
Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud) and their security features.
Experience with regulatory compliance and industry standards (e.g., GDPR, PCI-DSS, ISO 27001).

Skills, Licenses & Certifications

Relevant certifications including but not limited to Certified Information Systems Security Professional (CISSP); Certified Information Security Manager (CISM); Certified Incident Handler (GCIH); Certified Information Systems Auditor (CISA); Certified Ethical Hacker (CEH); CompTIA Security+; Certified SOC Analyst (CSA)
Proficiency in security operations technologies and tools (e.g., SIEM, IDS/IPS, EDR)
Expertise in incident response and handling procedures
Knowledge of threat intelligence and threat hunting methodologies
Understanding of network security principles and practices
Familiarity with security frameworks and standards (e.g., NIST, ISO 27001)
Ability to analyze security events and incidents to identify root causes and mitigation strategies
Strong problem-solving skills to address security challenges and incidents
Excellent written and verbal communication skills to articulate security concepts and solutions to technical and non-technical stakeholders
Ability to collaborate effectively with cross-functional teams
Experience in managing security operations projects, including planning, execution, and monitoring

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Copywriter, Omni Channel Content (Fort Worth, TX, US)

Intro

Why you'll love this job

The right person for this role sits at the intersection of strategy and execution.This position is fast paced and demanding, but it’s also rewarding and fun - if you’re highly organized, collaborative, customer focused, marketing minded and not afraid to jump in and make an immediate impact, this is a great role for you.
This role is part of the Global Digital Content team within the Global Engagement organization.

What you'll do

Craft clear, compelling digital copy (aa.com, email marketing, and other owned channels) aligned with American’s brand messaging.
Support assigned business units (e.g., Global Sales, Distribution, Loyalty, Revenue Management, Corporate & Agency Programs, Corporate Communications, Legal, Privacy, and Marketing teams) by translating business needs into effective digital messaging.
Draft and adapt messaging across multiple formats and purposes, including promotions, lead generation, newsletters, program announcements, technical updates, and B2B communications.
Proofread and edit content for accuracy, clarity, and SEO best practices.
Write, update, proofread, and edit content using a content management system and predefined templates, ensuring accuracy, clarity, accessibility, and SEO best practices.
Use advanced technologies for content creation and maintenance.
Partner closely with stakeholders, subject matter experts, and senior leadership to align content with business priorities, brand goals, and revenue objectives.
Work between IT and the business daily to publish and maintain content.
Participate in an on-call rotation, including weekends and late nights, for publishing alerts resulting from weather delays/cancellations or other operational issues.

All you'll need for success

Minimum Qualifications-Education & Prior Job Experience

Bachelor’s degree in Journalism, Communications or English, or equivalent experience/training.
2-3 years of experience crafting concise copy for various delivery channels including web, mobile, and email campaigns for a high-traffic, transactional website for a major global brand.
2-3 years of experience with and applying HTML and web content strategy.
2-3 years using and maintaining advanced technologies for content creation and maintenance.
Must have online portfolio / samples of work.

Preferred Qualifications-Education & Prior Job Experience

5+ years of experience working within a CMS and editing / writing / translating concise, web / mobile friendly copy.
5+ years of project management experience within a marketing, loyalty or digital environment.
Experience building chat intents and response flows in virtual assitant technology.
Travel industry experience or general knowledge of the airline industry.

Skills, Licenses & Certifications

Conceptual & Strategic Thinker.
Strong understanding of content strategy and SEO best practices.
Proven ability to write clear, concise, and engaging content that adheres to AP style and writing for the web best practices.
Strong coachability and ability to incorporate feedback to improve existing ideas or develop entirely new concepts.
Excellent written and verbal skills for seamless collaboration across all levels.
Ability to translate complex technical and industry jargon into clear, understandable language.
Manage multiple projects with meticulous attention to detail and thrives in a fast-paced environment.
Set and achieve goals independently while collaborating effectively within teams.
Adaptable and work efficiently in both individual and team settings.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, IOC Analytics (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is responsible for helping to create and promote a cross-functional learning organization and continuous improvement culture by leveraging advanced analytics.
The role is a part of the IOC Performance Analytics team within our Integrated Operations Division.

What you'll do

Applies advanced data and analytics skills to implement the IOC vision for an industry-leading analytics capability to assess performance and improve decision making
Creates compelling and holistic data stories for communicating and visualizing insights around operational disruptions
Researches current practices and industry trends and keeps abreast of latest advances in Cloud-based data analytics to solve complex airline operations problems
Collaborates with airports, government agencies, research institutions, and business partners to enhance and accelerate the IOC Performance Analytics vision
Establishes connections with all levels and job functions within the IOC organization, from front-line team members to senior leadership to gain valuable insights into opportunities, data, people, and processes
Collaborates with IT Data Engineering Teams to expand our data lake of airline operational data; explore and engineer innovative data sources into self-service data lake patterns
Acts as an agent of change to help establish American Airlines as an industry leader in operational performance and continuous improvement
Participates in a variety of performance management projects, developing and measuring KPIs to measure and improve performance of IOC decision makers.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in a quantitative discipline (Operations Research, Data Science, Industrial Engineering, Computer Science, Decision Sciences, Statistics, etc.)
Expertise in at least one computer programming/scripting language (e.g. Python, R, Java, C++) and experience using data analytics software tools to analyze large data sets
Expertise in at least one data visualization tool (e.g. Tableau, PowerBI)
Practical experience in data extraction, cleansing, analysis, and visualization
Practical experience with Big Data,Data Lake, and Cloud technologies

Preferred Qualifications- Education & Prior Job Experience

Master’s degree in a quantitative discipline (Operations Research, Data Science, Industrial Engineering, Computer Science, Decision Sciences, Statistics, etc.)
Familiarity with Microsoft Azure and Databricks platforms
Experience with visualization design and UX
2-5 years of experience in a technical/quantitative professional environment
Experience with KPI development and management metrics for individual and team performance
Familiarity with airline operations

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, AACU Digital Lending and Account Experience (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is within the American Airlines Credit Union and plays a key role in driving innovation, efficiency, and compliance across the Credit Union’s loan and account origination processes. This includes supporting both strategic initiatives and day-to-day operations, with a strong focus on member experience, team member enablement, and regulatory integrity.

What you'll do

Lead the administration and support of the loan and account origination systems, including user access management in alignment with PCI compliance
Participate in and lead business enhancement projects with a focus on improving both member and team member experiences
Collaborate across departments to drive digital-first process improvements and support product growth
Research, respond to, and resolve system-related issues and member complaints
Maintain and manage a comprehensive library of account and loan origination policies, procedures, and documentation
Ensure content and system functionality meet regulatory compliance and documentation standards
Partner with vendors, coordinate release updates, managing integrations, implement solutions, organizing resources, ensure vendors meet performance expectations
Ensure adherence to change management processes and maintain proper documentation
Analyze system capabilities and benchmark with industry best practices to recommend improvements
Create and maintain custom reports to support performance tracking, application activity, and business analysis
Manage and resolve general ledger issues related to origination processes
Oversee the department’s invoice approval process and maintain budgeting worksheets to support financial tracking and planning
Support internal teams—including frontline staff, the Solution Center, and Training—with procedural guidance and system expertise
Assist with training and communication efforts to prepare users for system changes
Perform additional duties and special projects as assigned
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED

Preferred Qualifications- Education & Prior Job Experience

Bachelor’s Degree in Business, Finance or a related discipline
Three or more years of loan and/or account processing experience

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Ability to proactively identify opportunities for improvement and effectively implement change using technology
Ability to be self-directed and comfortable with accepting ownership, responsibility and accountability of functional obligations
Ability to demonstrate excellent oral and written communication skills & exercise effective interpersonal skills
Ability to self-motivate with strong organizational and analytical skills and capacity for attention to detail
Ability to perform in a fast-paced environment, handle multiple tasks and function as an integral part of a team
Ability to interact professionally with all levels of management and staff
Ability to work independently and with minimal supervision
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Workforce Management - PHX (Phoenix, AZ, US)

Intro

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Domestic Airports Team within the Customer Experience Division

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Ability to solve complex staffing issues with minimal oversight
Strong communicator with all levels of the operation
Can manage multiple software programs at the same time to quickly analyze the operation and determine best course of action throughout the day
Coordinate assignments for frontline team members to dynamically work flights at gates
Utilizes GS Realtime and other programs (i.e. Prime, GETNG, SABRE) to identify and grant day of overtime, provide staffing inputs and tour reports
Being proactive and efficient with time management
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED Equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Applicable valid driver’s license as required by local authorities

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Engineer/Sr Engineer, IT Service Management (Phoenix, AZ, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
IT Service Management (ITSM) encompasses a comprehensive set of practices, policies, and procedures designed to effectively manage and deliver IT services within an organization. This strategic approach emphasizes the entire lifecycle of IT services—from planning and design to deployment, operation, and continuous improvement. By prioritizing alignment with business objectives, ITSM ensures that IT services not only meet the technical requirements but also address the needs of end-users, enhancing overall user satisfaction and productivity. Additionally, ITSM fosters collaboration across teams, encourages a culture of accountability, and facilitates compliance with regulatory standards, ultimately driving greater business value and operational efficiency. An observability engineer is responsible for ensuring that software systems are effectively monitored and maintained. They work to improve the visibility of system performance by designing and implementing monitoring solutions, analyzing data, and identifying areas for improvement. This role requires a strong understanding of software architecture, as well as knowledge of logging, metrics, and tracing tools. Observability engineers collaborate closely with developers, operations teams, and other stakeholders to ensure that systems are reliable and performant. Overall, their goal is to enhance the ability to observe, understand, and troubleshoot complex systems.

What you'll do

Writes, tests, and documents technical work products (e.g., code, scripts, processes) according to organizational standards and practices
Devotes time to raising the quality and craftsmanship of products and systems
Conducts root cause analysis to identify domain level problems and prescribes action items to mitigate
Designs self-contained systems within a team's domain, and leads implementations of significant capabilities in existing systems
Coaches team members in the execution of techniques to improve reliability, resiliency, security, and performance
Decomposes intricate and interconnected designs into implementations that can be effectively built and maintained by less experienced engineers
Anticipates trouble areas in systems under development and guides the team in instrumentation practices to ensure observability and supportability
Defines test suites and instrumentation that ensures targets for latency and availability are being consistently met in production
Leads through example by prioritizing the closure of open vulnerabilities
Evaluates potential attack surfaces in systems under development, identifies best practices to mitigate, and guides teams in their implementation
Leads team in the identification of small batches of work to delivery the highest value quickly
Ensures reuse is a first class consideration in all team implementations and is a passionate advocate for broad reusability
Formally mentors teammates and helps guide them to and along needed learning journeys
Observes their environment and identifies opportunities for introducing new approaches to problems

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
3+ years of experience designing, developing, and implementing large-scale solutions in production environments

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
3+ years of experience SRE, DevOps, or software engineering
Airline Industry experience

Skills, Licenses & Certifications

Proficiency with the following technologies:

Deployment Technologies: Kubernetes, Docker
Source Control: GitHub, Azure DevOps
Cloud Providers such as Azure and AWS

Ability to optimize solutions for performance, resiliency and reliability while maintaining an eye toward simplicity
Ability to concisely convey ideas verbally, in writing, in code, and in diagrams
Proficiency in Agile methodologies, such as SCRUM
Proficiency in DevOps Toolchain methodologies, including Continuous Integration and continuous deployment
Experience with Python, React and PowerBI

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Associate Analyst/Analyst, IT Service Management (Phoenix, AZ, US)

Intro

Why you'll love this job

IT Service Management (ITSM) encompasses a comprehensive set of practices, policies, and procedures designed to effectively manage and deliver IT services within an organization. This strategic approach emphasizes the entire lifecycle of IT services—from planning and design to deployment, operation, and continuous improvement. By prioritizing alignment with business objectives, ITSM ensures that IT services not only meet the technical requirements but also address the needs of end-users, enhancing overall user satisfaction and productivity.
As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.

What you'll do

Enhance the efficiency and effectiveness of IT Service Management (ITSM) processes, including major incident management
Generate reports and KPIs to monitor ITSM performance, providing recommendations for continuous improvement
Develop, maintain, and manage the ITSM system, including user/group management and process refinement
Ensure adherence to ITSM protocols (Change, Incident, and Problem Management) across IT teams and business partners
Onboard new applications/customers to Incident Management and gather business requirements for process/tool improvements
Design, deploy, and maintain ITSM processes, procedures, and training materials for end users
Collect feedback to drive continuous improvement and manage the improvement backlog
Guide IT teams on best practices and provide ongoing coaching for ITSM processes
Report progress and identified needs to the central team for supported IT organizations

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor degree in a field such as business administration, computer science or business management
1+ years of relevant experience with Incident, Problem and/or Change Management as well as process improvement in a technology organization, or an equivalent combination of education and experience both within a process area and IT Service Management tools
Must have a strong knowledge of ITIL processes and project management experience
Extensive background in measurements of IT, services, deliverables and inputs

Preferred Qualifications- Education & Prior Job Experience

3+ years of relevant experience with Incident, Problem and/or Change Management as well as process improvement in a technology organization, or an equivalent combination of education and experience both within a process area and IT Service Management tools

Skills, Licenses & Certifications

Ability to remain flexible and adapt to changing priorities with promptness, efficiency, and ease
Possess proficient analytical, problem solving and decision-making skill
Proficient relationship building skills, including the capacity to predict and manage behavior, build, and leverage cross-functional partnerships within and outside of the organization, and leverage influential leadership
Strong ability to work independently and manage one’s time
Advanced knowledge of computer software, Excel, Word, PowerPoint (Required)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Engineer/Sr Engineer, IT Software (Phoenix, AZ, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
The Software domain refers to the area within Information Technology that focuses on the development, deployment, management, and maintenance of software applications that support business processes and user needs. This includes development, application lifecycle management, requirement analysis, QA, security & compliance, and maintaining the applications and infrastructure.

What you'll do

Write, test, and document code, scripts, and processes following organizational standards
Solve technical problems and build impactful components/libraries
Deliver high-quality work and mentor junior engineers in technical skills
Conduct root cause analysis to address systemic issues and lead action plans
Design integrated systems that enable cross-functional teams to deliver value at scale, speed, and reliability
Manage technical debt and drive initiatives to eliminate it
Anticipate scaling, latency, and durability challenges, guiding teams in mitigation
Collaborate with security teams to implement secure practices early in development
Assess technical risks and implement prevention strategies
Evaluate squad delivery practices, recommend improvements, and drive change
Identify and eliminate duplication of effort, promoting reuse across teams
Measure team performance and support individual development
Explore emerging technologies, lead prototype development, and incorporate into architectural solutions

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
3+ years of experience designing, developing, and implementing large-scale solutions in production environments

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
Airline Industry experience

Skills, Licenses & Certifications

Proficiency with the following technologies:
- Programming Languages: Java, Javascript/Typescript
- Experience using an AI platform, such as Palantir
- Frameworks: FastAPI
- Front End Technologies: Angular/React, PowerBI
- Deployment Technologies: Kubernetes, Docker
- Source Control: GitHub, Azure DevOps
- CICD: GitHub Actions, Azure DevOps
- Data management: MongoDB, Azure Data Bricks, Dataverse, ADLS, MS SQL
- Integration/APIs Technologies: Kafka, REST, GraphQL
- Cloud Providers such as Azure and AWS
- Test Automation: Selenium, Playwright
Ability to optimize solutions for performance, resiliency and reliability while maintaining an eye toward simplicity
Ability to concisely convey ideas verbally, in writing, in code, and in diagrams
Ability to optimize system designs spanning multiple teams to allow small, safe, incremental releases
Ability to work through others by cooperatively sharing responsibilities
Ability to combines deep knowledge of a product domain with awareness of advancing technology to introduce solutions that propel the technical capability of the organization forward.
Proficiency in object-oriented design techniques and principles
Proficiency in Agile methodologies, such as SCRUM
Proficiency in DevOps Toolchain methodologies, including Continuous Integration and Continuous Deployment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Ramp Service Agent Part Time (Sacramento, CA, US)

Intro

Why you'll love this job

Fleet Service Clerks perform the handling of items on and off aircraft, carts, containers, and trucks; transporting items between terminals and aircraft; receiving, delivering, weighing and documenting of cargo in a cargo specific facility (warehouse) or a loading dock area.
The terms and conditions of this position are covered by the Transport Workers Union (TWU) Collective Bargaining Agreement. Starting pay is $20.63 per hour.

What you'll do

Move baggage and cargo of various weights to and from aircraft
Drive and operate belt loaders
Service aircraft at gates with ground power and air conditioning
Tow and pushback aircraft from gates
Service aircraft lavatories and water ports
Clean interior of aircraft when needed
Position beverage and luggage carts around the ramp area
Works outdoors in various weather conditions
Work shifts that include irregular and/or extended hours, weekends and holidays.

Click here to see what it takes to be part of the Fleet team, and click here to see what a day in the life of a Fleet Service Agent looks like!

What you'll do (cont.)

General

Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Perform all functions in accordance with safety procedures and policies
Wear uniforms as required by company policy
Wear all personal protective equipment (PPE) in accordance with rules and regulations
Work outdoors with exposure to extreme weather/elements, engine noise, and noxious fumes

Depending on your airport size, you may also do the following:

De-ice aircraft by directing a chemical/water stream at aircraft surfaces
Perform catering service

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

High school diploma or GED or international equivalent
Must be 18 years of age or older
Lift, load, unload, and transport bags and cargo to/from aircraft's, bag carts, and conveyor belts
Must have knowledge of and ability to use basic computer skills
People-oriented and highly motivated, with a positive and cooperative attitude
Good communication skills
Applicable valid driver’s license as required by local authorities
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Ability to obtain jet bridge certification
Must have the ability to pass the US Postal Service background check

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Plant/Ground Service Equipment Line Maintenance (San Francisco, CA, US)

Intro

Why you'll love this job

This job is a member of the Plant Maintenance Team within the Integrated Operations Division.
Responsible for leading a team of crew chiefs and mechanics and the daily GSE Maintenance Operations in their stations. Production Supervisors are part of a joiny leadership team committed to the development and support of each team member. Additionally, the supervisor will interact with identified union leaders to resolve work group matters.
The salary range for this position is $98,000 to $141,000

What you'll do

Overees and lead the Ground Support Equipment maintenance workload, resources, and activities for GSE workgroups at all GSE shop locations in the station
Administers and coordinates the activities of their assigned work group(s) in support of policies, goals, and objectives established by the GSE station, Manager, Senior Manager, Director, or Managing Director
Assures continuing safety, compliance, dependability, and reliability
Assures harmonious working relationships with union workforce and understanding/application of union contractual language
Prioritizes and administers inspections and maintenance programs, recommending any revisions needed to provide mechanical performance and reliability of ground equipment
Understands and applies all standards, policies, and procedures for Company ground equipment
Ensures technical documentation are complied with on Company ground equipment
Performs any additional duties and responsibilities as assigned in order to achieve department and Company objectives
Assists with Materials/Parts
Assists in GSE parts lookup, sourcing options, parts quality review, inspection, and component warranty coordination
Reorders and stocks of bulk hardware, tire and wheel, oil and lubricants local stock in support of fleet service/maintenance
Handles daily reviews of assets out of service awaiting parts
Coordinates options with Materials to minimize lead times/asset down time
Performs reviews and approvals of vendor invoices and makes recommendations and challenges as required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
1-2 years' experience supervising and/or directing work groups
Mechanical experience

Preferred Qualifications- Education & Prior Job Experience

1-2 years' experience supervising and/or directing work groups, preferably in a union environment
ASE (Automotive Service Excellence) certifications a plus
Ground Support Equipment (GSE) mechanical experience preferred

Skills, Licenses & Certifications

Must be able to train, guide, and motivate employees
Above average interpersonal skills
Ability to handle multiple projects concurrently
Working knowledge of PC's; proficiency in software applications including Word, Excel, Outlook, and Fleet Focus
Must fulfill FAA criminal background checks to qualify for unescorted access privleges to airport security idenitification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Representative, Administration Center (Tulsa, OK, US)

Intro

Why you'll love this job

This job is a member of the Workforce Administration Team within the Technical Operations Division.
Responsible for providing administrative support for Tech Ops represented team members and its leadership group.
Collaborating with a cohesive group in a busy office setting, ensuring the success of the Workforce Administration team.

What you'll do

Prepare and maintain various department reports, including weekly headcount reports and daily manning.
Responsible for all aspects of payroll using Workbrain payroll system; including time coding and shift schedules.
Proffer and process overtime, field trips, and shift swaps according to the rules and limitation of the collective bargaining agreement and the Workbrain system.
Process vacation changes according to leadership directions, the guidelines outlined in the contract agreements and the Workbrain system.
Providing excellent service to our internal customers; including phone, email, and walk-in inquiries.
Greets and directs team members and external visitors.
Maintains office supply inventory and initiates department supply orders when necessary.
Submits transactions for computer and system accesses.
Sort, track and file data and correspondence
Process time-sensitive requests
Efficiently and effectively communicate to high levels leadership to address operational inquires
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display area (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US customs security badges, if applicable
May be required to work shifts, nights, weekends and holidays
Must be willing to travel as required for professional development

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalent
Prior administrative experience
Prior experience with Microsoft Office software including Word, Excel, PowerPoint etc.

Preferred Qualifications- Education & Prior Job Experience

Minimum of 1 year experience in an office setting
Associate’s degree or equivalent work experience

Skills, Licenses & Certifications

Knowledge of the applicable workforce collective bargaining agreements (IAM/ TWU)
Broad understanding of Workbrain or other time and attendance applications
Ability to prepare correspondence and format reports
Ability to maintain confidentiality with team member files, payroll data and personal information
Ability to prioritize and organize work functions effectively
Ability to exercise good judgement and work under time constraints with professionalism, efficiency, patience and tact

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Director, Airport Planning - Corporate Real Estate (Fort Worth, TX, US)

Intro

Why you'll love this job

The Director, Airport Planning – Corporate Real Estate will be responsible for the planning, design, and construction oversight of complex corporate facilities in accordance with approved corporate space standards, schedules, budgets, and that meet all requirements of the airline.

What you'll do

Manage ongoing or planned airport projects to develop master plans that satisfy the objectives and requirements of American Airlines.
Develop long-term capital improvement plans for American Airlines facilities including facility condition assessments and maintenance planning.
Develop project scope and definition documents in collaboration with multiple user groups, internal departments, and airport and business partners.
Prepare internal alignment and funding documents to facilitate decision-making on facility investments and major airport capital programs.
Oversee subject matter experts on baggage handling systems and facilitate broader engagement and use of these SMEs on long-range facilities planning efforts across the entire CRE airport folio
Collaborate with American’s CRE Properties Representatives in evaluating Airport Capital Improvement projects and construction implementation plans.
Liaise with other AA workgroups including the Commercial, Network Planning, Customer Experience, Operations, and Finance teams on overall strategy and specific airport facility issues.
Oversee project managers and support other team members with the development of project plans, cost estimates, budgets, schedules, and bid/proposal documents for consultant, designer, and contractor support.
Evaluate and select outside consultants, contractors, and vendors.
Develop and administer contract agreements in conjunction with internal procurement partners.
Provide written and verbal airport facilities overviews and project status updates.
Travel to airports and airline facilities to meet with local airport and airline stakeholders and supervise project implementation.

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

Bachelor’s degree in a related field or equivalent experience/training
7 years of progressive leadership experience
10 years of relevant work experience in planning, design, and construction
Ability to travel

Preferred Qualifications – Education & Prior Job Experience

Prior experience in aviation facilities planning and development
15 years of demonstrated experience in planning, design, implementation and management of airport facility development projects

Skills, Licenses, and Certifications

Demonstrates the highest standards of ethics and integrity
Ability to understand the business objectives and develop facility requirements, planning alternatives, analytical evaluation tools, and capital project solutions based on the best results for the company
Ability to anticipate upcoming problems and thereby mitigate them to preserve the project’s intent, schedule, and budget.
Ability to think strategically, negotiate skillfully, digest complex details, and use sound judgment and initiative in making decisions
Excellent project planning and organizational skills, with ability to thrive in a fast-paced environment with multiple priorities while maintaining high attention to detail and follow-through
Ability to influence through outstanding interpersonal, collaboration, and negotiation skills
Excellent communication, presentation, and interpersonal skills, with ability to handle complex topics comfortably and clearly communicate a strategic and tactical vision to all levels within the organization, as well as with external agencies and business partners
Ability to educate and inform internal and external stakeholders on the implications of various planning approaches and alternatives and facilitate relationships at all levels of the organization, both internally and externally

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Product Owner, Technology Products (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Crew Compensation product team within the IOC Division.
You will represent the voice of customers who are our crew members and compensation analyst and users of various crew pay and compensation applications by serving in the role of Product Owner for the Crew Compensation product.

What you'll do

Contributes to the cocreation of Product Vision and Product Strategy tied to Portfolio goals
Utilizes technical knowledge such as A/B testing, product architecture, continuous deployment process, DevOps practices, data models and analytics, querying languages, tools supporting automation/metrics and other technologies in support of the products/services owned
Communicates regularly on OKRs, product roadmap, planned development, upcoming releases, and areas requiring leadership’s attention
Coordinates with other Product team members to manage product dependencies and increments of value
Performs continuous product discovery and offers valuable solutions that align to Product OKRs
Understands the budgetary implications, related organizational constraints in factoring areas of focus
Uses data to define baselines, measure outcomes, share insights, order backlog items, etc.
Conducts competitive benchmarking, presents new technologies/solutions, identifies unmet/underserved need
Defines and maintains a healthy backlog, operating consistently in adopting organizational standards and presents the backlog items with squads and external team members
Seeks input from product, process and technology areas and balances time-sensitive improvements needed for maintaining both technical and product health
Collaborates with various internal team members (i.e. UX, Technology, Vendors, Risk, Compliance, Security
Influences leaders, squads and peers on product strategy, roadmap items, OKRs and upcoming releases
Practices agility in discovering and delivering value continuously

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in related field plus 3 years of experience in Product Management/ Delivery (ex: product analyst, user researcher, product owner, etc.) or 5 years of relevant work experience

Preferred Qualifications- Education & Prior Job Experience

Experience determining Product Market fit and defining a Go-to-Market strategy
Demonstrate familiarity with Agile Product Management tools

Skills, Licenses & Certifications

Relevant certifications in Product Management/Product Delivery field
Has strong knowledge/expertise of product domain including the business model, constraints, regulations, user experiences, etc.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Regulatory Compliance (Fort Worth, TX, US)

Intro

Why you'll love this job

This position leads the Airworthiness Regulatory Compliance function within the Safety organization. The team is responsible for managing complex regulatory investigations, including Voluntary Self Disclosures (VSDs), FAA correspondence, and airworthiness-related events.
Ensuring compliance with FAA and applicable federal regulations governing aircraft airworthiness
Driving system-wide corrective actions that enhance safety and operational reliability
Partnering across Technical Operations, Flight Operations, and other operational groups to strengthen compliance performance

What you'll do

Lead a team of regulatory compliance specialists that manage the end-to-end investigation process for regulatory correspondences and Voluntary Self Disclosures (VSDs) to identify contributing factors and drive innovative, system-wide solutions
Ensure all investigations identify root causes, contributing factors, and systemic risks impacting aircraft airworthiness and operational compliance
Oversee the development and submission of formal regulatory responses to agencies such as the FAA, ensuring accuracy, completeness, and adherence to company and regulatory standards
Work with CASS to analyze operational and compliance data to detect trends, validate non-compliance, and identify opportunities for corrective and preventive action
Drive implementation of system-wide corrective actions and establish monitoring mechanisms to ensure sustained compliance
Serve as the primary liaison with regulatory authorities (FAA, DOT, TSA, EPA) for airworthiness-related compliance matters
Partner cross-functionally with Technical Operations, Engineering, Quality Assurance, and Flight Operations to ensure alignment on compliance expectations and corrective solutions
Deliver executive-level briefings on investigation outcomes, risk exposure, and compliance trends
Promote a strong safety and compliance culture through collaboration, transparency, and continuous improvement initiatives

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

Bachelor's degree in aviation, engineering, safety, or related field (or equivalent experience)
Minimum of 5 years of aviation experience with exposure to airworthiness, maintenance, or regulatory compliance
Experience supporting or managing regulatory investigations and agency correspondence

Preferred Qualifications – Education & Prior Job Experience

Advanced degree in aviation, safety, engineering, or related field
Familiar with 14 CFR (Parts 91, 121, 145, etc.) and airworthiness regulations
Experience with FAA regulatory processes, including VSD programs and enforcement actions
Experience working in unionized environments (IAM/TWU)
FAA Airframe & Powerplant (A&P) License

Skills, Licenses & Certifications

Dynamic individual with strong leadership skills with the ability to be persuasive and influence others, and adapt to multiple priorities simultaneously
Must be energized, results oriented, articulate, and possess strong oral and written communication skills
Ability to interact with numerous internal and external stakeholders, including senior leadership
Strong attention to detail with the ability to make connections across functional areas, and understand dependencies and implications
Ability to foster a culture that is diverse and inclusive, aligned with the strategic goals of the organization, team building, team member development, engagement, and accountability
Ability to lead and develop team members
Ability to maintain a professional demeanor in a fast-paced, dynamic work environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Ramp Service Agent Part Time (San Jose, CA, US)

Intro

Why you'll love this job

Fleet Service Clerks perform the handling of items on and off aircraft, carts, containers, and trucks; transporting items between terminals and aircraft; receiving, delivering, weighing and documenting of cargo in a cargo specific facility (warehouse) or a loading dock area.
The terms and conditions of this position are covered by the Transport Workers Union (TWU) Collective Bargaining Agreement. Starting pay is $20.80 per hour.

What you'll do

Move baggage and cargo of various weights to and from aircraft
Drive and operate belt loaders
Service aircraft at gates with ground power and air conditioning
Tow and pushback aircraft from gates
Service aircraft lavatories and water ports
Clean interior of aircraft when needed
Position beverage and luggage carts around the ramp area
Works outdoors in various weather conditions
Work shifts that include irregular and/or extended hours, weekends and holidays.

Click here to see what it takes to be part of the Fleet team, and click here to see what a day in the life of a Fleet Service Agent looks like!

What you'll do (cont.)

General

Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Perform all functions in accordance with safety procedures and policies
Wear uniforms as required by company policy
Wear all personal protective equipment (PPE) in accordance with rules and regulations
Work outdoors with exposure to extreme weather/elements, engine noise, and noxious fumes

Depending on your airport size, you may also do the following:

De-ice aircraft by directing a chemical/water stream at aircraft surfaces
Perform catering service

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

High school diploma or GED or international equivalent
Must be 18 years of age or older
Lift, load, unload, and transport bags and cargo to/from aircraft's, bag carts, and conveyor belts
Must have knowledge of and ability to use basic computer skills
People-oriented and highly motivated, with a positive and cooperative attitude
Good communication skills
Applicable valid driver’s license as required by local authorities
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Ability to obtain jet bridge certification
Must have the ability to pass the US Postal Service background check

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Aviation Maintenance Technician (Tulsa, OK, US)

Intro

Why you'll love this job

Responsible for being a key reason why friends, family, and customers of American Airlines fly safely and on time.
There are also opportunities for job growth and advancement, training, and working with many of the industry’s most talented aviation professionals.

What you'll do

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job, absent undue hardship. Please contact Accommodations@aa.com should you wish to request an accommodation.

Technical Functions

Service aircraft, including but not limited to, mechanical work involved in the dismantling, disassembly, overhauling, repairing, fabricating, assembling, welding, checking, repairing, replacing, testing, adjusting, installing, and erecting all parts of airplanes required to maintain airworthiness of aircraft and their components
Conduct scheduled maintenance inspections
Certify for the quality of own workmanship (i.e., that it is in accordance with the proper maintenance manuals and references)
Connect/remove ground power and ground start units
Push out/tow aircraft and perform guideman functions

AMT Work Conditions – General Functions

Perform inspections in extreme environmental conditions, including extreme heat (over 100° Fahrenheit), extreme cold (below 32° Fahrenheit), rain, sleet, wind, and snow
Perform duties that require general safety awareness (e.g., when working in an area with moving vehicles)
Perform duties that require use of personal protective equipment (e.g., wearing fall protection while working at heights, wearing respirators while working around fumes and vapors)
Perform duties in conditions that are dirty (e.g., dirt, dust, grime)
Perform work in confined, tight, or awkward spaces

AMT General Functions

Sign mechanical flight releases and/or airworthiness releases
Maintain knowledge of and use manuals, supply/parts catalogs, minimum equipment lists, and general maintenance manuals
Ensure forms, records, reports, and other work-related paperwork are completed properly
Perform Foreign Object Debris (FOD) walks
Clean work area
Request parts

American Airlines General Functions

Report to position on time, as scheduled, and at assigned station or location, including varying shifts, weekends, and holidays
Perform all functions in accordance with safety procedures and policies
Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Receive assignments and follow instructions from supervisor or Crew Chief, as applicable
Coordinate with other employees and stakeholders in order to accomplish work tasks
Wear uniforms as required by company policy
Use relevant electronic systems to complete work

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

High School diploma or GED
Valid driver's license
Ability to read, write, fluently speak and understand the English language or language native to geographical location.
Airframe and Power Plant License required.
Must be willing to work outdoors in any weather conditions in accordance with Company Safety Guidelines.
Must be willing to work extra hours when there are operational needs, such as weather delays.
Ability to work rotating shifts including weekends, holidays, and days off.
Reports to work on a regular and timely basis.
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA).
Must be able to secure appropriate airport authority and/or US Customs security badges.
This job is subject to the Department of Transportation (DOT) drug and alcohol testing. Your previous employers will be contacted to verify if you had any DOT drug violations and/or refusals to test for drugs or alcohol in the previous two-year period. Your DOT required urine specimen will be tested for the following substances: Cocaine, Marijuana, PCP, Amphetamines, and Opiates.
Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Senior Manager, Operations Talent Acquisition (Fort Worth, TX, US)

Intro

Why you'll love this job

The Senior Manager, Recruitment Enablement leads the strategy, execution, and continuous improvement of key programs that drive talent attraction, hiring efficiency, and recruiter effectiveness. This role is responsible for designing scalable enablement solutions across the recruitment lifecycle, including event strategy and execution, talent intelligence, reporting and forecasting, and enterprise-wide strategic initiatives.

This leader partners closely with Talent Acquisition, People Analytics, HR Technology, People Business Partners (PBPs), and Culture teams to deliver a seamless, data-driven, and candidate-centric hiring experience that supports organizational growth.

What you'll do

Drive enterprise programs that elevate recruiter effectiveness, hiring manager experience, and operational consistency
Build frameworks, tools, and playbooks that support global recruiting teams and standardize best practices
Streamline workflows, reduce time‑to‑hire, and enhance candidate experience through innovation and continuous improvement
Lead enterprise‑wide attraction strategies aligned to workforce planning and hiring priorities
Oversee hiring events, industry engagements, and culture activations that deliver measurable hiring outcomes
Manage dashboards, insights, and reporting cadences that inform leadership decisions
Collaborate with People Analytics to ensure data consistency, integrity, and actionable insights
Lead demand planning, pipeline analysis, and progress tracking against hiring goals
Convert analytics into strategic recommendations for senior leadership
Serve as a liaison across People Analytics, HR Technology, PBPs, and Culture teams to ensure alignment with broader People and business strategies
Build, coach, and inspire a high‑performing recruitment enablement team
Drive adoption of new tools, processes, and strategies across the recruiting organization

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

Bachelor’s degree in Business, Human Resources or equivalent years of experience.
7 years of experience in Talent Acquisition, HR, or Recruitment Operations/Enablement
Proven experience leading large-scale talent attraction strategies and recruitment programs
Strong expertise in reporting, analytics, and workforce forecasting
Demonstrated ability to lead cross-functional initiatives and influence senior stakeholders
Experience with HR systems and tools
Strong strategic thinking, problem-solving, and communication skills

Preferred Qualifications – Education & Prior Job Experience

Experience in enterprise or high-volume hiring environments
Background in recruitment marketing, employer branding, or candidate experience design
Familiarity with analytics platforms such as Tableau
Experience building global or multi-regional recruitment strategies
Experience in managing and working within an RPO environment
Prior SuccessFactors experience

Skills, Licenses & Certifications

Ability to design, execute, and evolve data informed recruitment strategies, manage end to end recruiting programs, and translate business priorities into scalable hiring plans that support both short and long term workforce needs.
Expertise in developing and optimizing talent attraction strategies, including campus programs, branding initiatives, and recruiting events, with a focus on driving candidate engagement, diversity of pipelines, and hiring outcomes.
Strong proficiency in leveraging recruiting data, dashboards, and market insights to inform strategy, track performance, identify trends, and provide clear, actionable recommendations to senior leaders.
Proven ability to partner effectively with Talent Acquisition, HR, Business Leaders, Marketing, and Finance to align recruiting efforts with organizational goals and ensure seamless execution across teams.
Experience leading, coaching, and developing high performing teams, setting clear expectations, fostering accountability, and building capability through feedback, mentorship, and continuous improvement.
Demonstrated skill in influencing and advising leaders at multiple levels, effectively communicating insights, recommendations, and tradeoffs, and building strong relationships grounded in trust and credibility.
Ability to lead through change by proactively identifying impacts, managing stakeholder expectations, driving adoption of new processes or tools, and ensuring consistent communication and execution during periods of transformation.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Plant Maintenance Mechanic - Ground Service Equipment (Charlotte, NC, US)

Intro

Why you'll love this job

Responsible for being a key reason why friends, family, and customers of American Airlines fly safely and on time.
There are also opportunities for job growth and advancement, training, and working with many of the industry’s most talented aviation professionals.

What you'll do

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job, absent undue hardship. Please contact Accommodations@aa.com should you wish to request an accommodation.

Technical Functions

Execute assignments requiring auto mechanic skills
Tow ground equipment
Execute assignments requiring skills from a skilled journeyman trade
Execute assignments requiring electrical skills
Execute assignments involving high-pressure hydraulic skills
Execute assignments requiring heating and air conditioning-related skills
Maintain required licenses, certifications, and/or qualifications
Connect/remove ground power and ground start units

GSE / Facilities General Functions

Assist in storage, removal, and clean-up of hazardous waste
Ensure forms, records, reports, and other work-related paperwork are completed properly
Request parts
Clean work area after each shift in preparation for the next crew
Perform Foreign Object Debris (FOD) walks
Coordinate with vendors regarding technical questions
Explain work procedures to other personnel
Escort vendors throughout airport property

American Airlines General Functions

Report to position on time, as scheduled, and at assigned station or location, including varying shifts, weekends, and holidays
Perform all functions in accordance with safety procedures and policies
Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Follow instructions from supervisor or Crew Chief, as applicable
Coordinate with other employees, vendors, and stakeholders to accomplish work tasks
Perform duties that require general safety awareness (e.g., when working in an area with moving vehicles)
Wear uniforms and work shoes as required by company policy
Use relevant electronic systems to complete work

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED.
Valid driver's license.
Ability to read, write, fluently speak and understand the English language or language native to geographical location.
Minimum of eighteen (18) months training from an accredited school in automotive mechanical maintenance, or 18 months mechanical experience on automotive equipment.
Possess the applicable state or city license.
Must be willing to work outdoors in any weather conditions in accordance with Company Safety Guidelines.
Must be willing to work extra hours when there are operational needs, such as weather delays.
Ability to work rotating shifts including weekends, holidays, and days off.
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA).
Must be able to secure appropriate airport authority and/or US Customs security badges.
Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Flight Simulator Engineer (Fort Worth, TX, US)

Intro

Why you'll love this job

A Flight Simulator Engineer will possess practical and theoretical knowledge required in the simulated environment.
Such knowledge will include but is not limited to proficiency in analog/digital theorems and techniques at a level to include some design capabilities, system concepts on computer systems, linkage, data storage devices and peripheral equipment, proficiency in software language manipulation, skills necessary for system troubleshooting, remodeling and trainer enhancements, proficiency in hardware/software and electronics.

What you'll do

These are the essential functions of the job
This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job, absent undue hardship. Please contact Accommodations@aa.com should you wish to request an accommodation.

Flight Simulator Engineer Technical Functions

Enter all areas of a full motion simulator, including climbing and descending steep and narrow passageways, working in tight spaces, or stooping, and sometimes carrying heavy equipment or tools
Access maintenance areas using stairs or ladders
Design, fabricate, document, and install training equipment to include parts or complete pieces of equipment
Assist in the development and enhancement of trainers and systems
Install design modifications from approved simulator engineering releases and rectify obvious simulator discrepancies, as assigned
Develop and install lesson plans, as assigned
Design relevant hardware and software, as assigned
Participate in the development of new or modified equipment design specifications with vendors and other Company personnel, as assigned
Perform modifications to maintain equipment operating requirements
Implement engineering change orders and bulletins to advise flight training staff on the operation of training equipment
Perform operational checks and preventative maintenance in compliance with Company procedures and vendor requirements
Evaluate simulator flight functions
Assist in and perform Qualification Test Guide (QTG) modifications and FAA evaluations
Assist with system evaluation, testing, and programming of software in line with vendor and regulatory requirements
Maintain operating requirements and regulatory compliance of flight simulators, flight simulator sub-systems and components, flight simulator visual systems, flight simulator visual database modeling, cockpit procedure trainers, and ground school training devices used for flight training
Perform maintenance of miscellaneous audio and visual equipment when assigned
Monitor the performance of flight simulator systems
Research and evaluate vendor sources and parts required for equipment maintenance and repair
Take corrective action to prevent and/or minimize the shut down time of equipment and to maximize up time of equipment
Maintain relevant stock, manuals, and documentation systems
Instruct and train other employees concerning training equipment operations and procedures
Lead other personnel in the modification, assembly, and maintenance of flight simulator equipment
Work with flight/in-flight crews, maintenance personnel, vendors, and instructors
Generate and update technical documentation (e.g., instruction manuals, wire lists, schematic drawings, mechanical assembly drawings)
Comply with all FAA Part 60 requirements in the maintenance of simulators
Transport tools and equipment throughout work area

What you'll do (cont.)

American Airlines General Functions

Perform all functions in accordance with safety procedures and policies
Coordinate with other employees and stakeholders to accomplish work tasks
Report to position on time, as scheduled, and at assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays
Complete all required job-relevant training, including vendor training
Adhere to government (e.g., DOT, FAA, TSA, EPA, OSHA) regulations
Adhere to company policies, procedures, and performance standards
Follow instructions or receive assignments from management
Perform duties that require general safety awareness (e.g., when working in an area with moving vehicles)
Operate material handling equipment, including forklifts, cranes, etc.
Use relevant tools and test equipment to complete work
Maintain required forms, records, and equipment logs

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Minimum education of a two (2) year degree in an accredited electronics school or a related technology (computer science, mathematics, electronics, or electrical engineering) or equivalent experience required
Two years’ experience in simulator technology preferred
Must be able to work shifts, weekends, and holidays
Knowledge of mainframe, mini, and personal computers required
Knowledge of programming languages Fortran, C and C++ highly desirable
Ability to read, write, fluently speak and understand the English language

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Strategic Sourcing (IT) (Fort Worth, TX, US)

Intro

Why you'll love this job

This role is part of the Technology category within the Procurement team in the Finance Division, reporting to the Director, Strategic Sourcing, Technology Procurement. You will join a growing Strategic Sourcing organization that plays a critical role in shaping how the company engages with key technology suppliers and invests in innovative solutions.
You will lead a team of Technology Procurement professionals responsible for driving long-term cost reductions, improving supplier performance, and executing robust, market-informed category strategies. Procurement is one of the fastest‑growing professions in the world, and in this role, you will directly influence high‑visibility initiatives that support the company’s operational and financial goals.
As a leader in Technology Sourcing, you will shape category direction, champion data‑driven decision‑making, and provide thought leadership on how to optimize our supplier ecosystem. Your work will be highly visible to senior leadership and will provide opportunities to showcase strategic thinking, business storytelling, and executive‑level communication.
You will also collaborate with cross-functional teams and external partners to strengthen relationships, enhance supplier accountability, and deliver value‑based outcomes. This role offers a unique opportunity to expand your leadership capabilities, grow your executive presence, and deepen your expertise in a dynamic, technology‑focused procurement environment.

What you'll do

Embodies American Airlines leadership attributes and models the behaviors of Caring, Collaboration, Development, Results and Future
Lead and mentor a team of Technology Procurement professionals across hardware, software, infrastructure, and IT services categories, driving optimal team performance, ongoing skill development, and leadership bench strength.
Manage the full IT supplier lifecycle, including sourcing, procurement, negotiations, contract management, and supplier performance evaluation.
Develop, implement, and track robust IT category strategies grounded in deep market analysis and aligned with company and stakeholder priorities, delivering measurable year‑over‑year cost reductions and working capital improvements while ensuring supplier accountability and performance.
Communicate and present category strategy recommendations and results to all levels of leadership, including Officer‑level stakeholders, using clear storytelling to convey complex concepts.
Build and maintain strong relationships with supplier executive teams and internal stakeholders; lead regular business reviews to affirm expectations, review objectives and key results, drive root‑cause accountability, identify solutions, and track plans/results.
Define and oversee cross‑supplier performance management and governance to ensure high standards of supplier accountability, SLA adherence, and continuous improvement.
Conduct supplier spend and consumption analytics in partnership with Finance to identify optimization opportunities, including contract consolidation and restructuring.
Research and interpret the technology marketplace (market research and competitive analysis) to understand supplier and market characteristics, identify sourcing trends, and uncover new opportunities for value creation and category positioning.
Conduct supplier due diligence using scorecards, annual reviews, reporting metrics, dashboards, and financial analysis; lead Quarterly Business Reviews focused on SLAs to drive accountability, proactively identify improvements, and monitor progress throughout the contract period.
Manage supplier performance by addressing conflict resolution, escalations, and resolution procedures promptly and effectively to ensure issues are resolved and continuous improvement is maintained.
Support compliance audits regarding contractual adherence and collaborate with internal stakeholders and business units to develop and maintain ongoing entitlement controls.
Partner with Legal and Sourcing/Procurement teams throughout the supplier lifecycle to ensure robust contract operations, governance, and policy alignment.
Build strong partnerships with existing and new strategic suppliers to enable high‑quality, efficient support for internal stakeholders and business units; champion continuous improvement to enhance quality, efficiency, and cost savings across sourcing activities.
Stay abreast of emerging AI technologies and tools relevant to category management; lead pilot projects to test and scale AI applications that deliver measurable performance and cost savings.

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

Bachelor's degree in related field or equivalent experience/training
7 years of relevant experience in Procurement, Supply Chain, Finance, Economics, or Business Administration/Management, Computer Science, Information Systems Management, or other related field
Experience leading a Strategic Sourcing team with direct reports

Preferred Qualifications – Education & Prior Job Experience

Post-graduate degree in relevant field or equivalent experience/training
12+ years of relevant experience in Procurement
5+ years of experience leading IT Strategic Sourcing team(s) with direct reports

Skills, Licenses, and Certifications

Ability to be an action-oriented leader with the natural ability and desire to effectively engage employees, stakeholders, and suppliers to produce strong results
Ability to demonstrate leadership skills with the ability to manage multiple tasks and effectively lead those in their span of care
Ability to lead teams to develop and implement effective category strategies
Skills in negotiation, contract management, and driving supplier performance
Strong analytical thinking and strategic problem-solving skills
Strong process analysis/development skills
Strong proficiency in data analysis tools (Excel, SQL, Power BI/Tableau/Alteryx)
Demonstrated ability to drive change and influence cross-functional teams
Ability to demonstrate an aptitude for problem-solving and strong quantitative and analytical skills
Ability to manage multiple and diverse projects with changing priorities
Passion for sustainability and sustainable sourcing practices
Proficient in Microsoft Office (Excel, PowerPoint, Word)
Knowledge of Coupa or other procurement related sourcing tools and systems
Ability and willingness to travel extensively throughout

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

Customer Service Manager, Airport Customer Care (Miami, FL, US)

Intro

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Airports Team within the Customer Experience Division.

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty
Manage escalated service issues and be visible to your team members when problems arise
Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.
Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision-making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Specialist, Aircraft Records - Operations (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Aircraft Configuration Management Team within the Integrated Operations Division.
Responsible for active aircraft, engine, APU, landing gear, and component configuration and maintenance status of tracked parts and tasks in Tech Ops maintenance systems, in accordance with company policy and department procedures, for planning, scheduling and accomplishment that satisfy FAA and OEM requirements for airworthiness of aircraft and related systems for major airline

What you'll do

Provides technical expertise, train and mentor Specialists on maintenance transaction and documentation to ensure accuracy and completeness in the Tech Ops maintenance systems (SCEPTRE & System Time Control) and AirVault document application on active aircraft
Provides technical expertise, train and mentor Specialists on part and task related configuration of active aircraft and generate internal instructions for ongoing maintenance items in SCEPTRE, including new aircraft deliveries and modifications
Provides technical expertise, train and mentor Specialists on daily maintenance tracking of active major aircraft assemblies (engines, APUs, landing gear, thrust reversers) for shop maintenance, part changes, and maintenance tasks including lease units
Provides technical expertise, train and mentor Specialists on discrepancies with key information completed by Aircraft Maintenance Technicians as part of regulatory or safety related tasks in Tech Ops maintenance systems on active aircraft
Provides technical expertise, train and mentor Specialists to implement SCEPTRE controls and procedures on active aircraft requested by Engineering, Maintenance Programs and Maintenance Control departments to satisfy OEM and FAA requirements
Investigates and resolves complex discrepancies to ensure Tech Ops maintenance systems reflect actual configuration and maintenance/inspection status of active aircraft, engine, APU, landing gear assemblies and components
Oversees the department internal audit functions, identify root causes of defects and revise department procedures, tools, or applications to reduce errors
Manages replacement of FAA Airworthiness Certificates and Aircraft registrations on active aircraft
Maintains Emergency Locator Transmitters (ELT) registrations on National Oceanic and Atmospheric Administration (NOAA) for active aircraft
Understands and communicates policy and procedure manuals and their impact to department processes
Documents new and revised business processes with a strong emphasis on Continuous Improvement
Balances daily job assignments across the team consistent with operational demand including external department requests
Serves as department focal with Tech Ops partner departments on key projects and initiatives including Maintenance Programs, Engineering, Maintenance Planning, Quality Assurance, and Line and Base Maintenance stations or internal shops
Engages suppliers and vendors as required for part maintenance discrepancies and documentation to ensure proof of compliance with maintenance or modification activity on active aircraft components
Available to be on call 24/7
Available for weekend duty or night shift coverage in some roles

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Associate's degree or higher education in technical or aviation related field
5 years relevant experience
Proficiency in SCEPTRE or System Time Control (STC) maintenance systems

Preferred Qualifications- Education & Prior Job Experience

Bachelor's degree or hgiher education in technical or aviation related field
Experience with other aircraft maintenance systems such as SAFE, AMPS, TechSight X that interface with SCEPTRE of System Time Control (STC) maintenance systems
Lean Office or Lean Manufacturing training
Six Sigma Yellow Belt or higher certification from an accredited/accepted institution

Skills, Licenses & Certifications

Demonstrated understanding of parts and task relationship/structure in SCEPTRE or System Time Control (STC) maintenance systems
Working knowledge of corporate and department policies and procedures including detailed understanding of GPM, EPM and applicable FAA Regulations
Ability to understand, interpret and navigate Tech Ops technical data sources including maintenance manuals and airline produced documents such as EO, ES, EA, FMR, ESO
Computer literate and proficient in use of Microsoft Office products
Ability to manage multiple duties, priorities, and special assignments on a daily basis, corresponding with operational needs
Capacity to cross-train on multiple departmental duties
Capability to succeed in a fast-paced work environment and maintain precision under deadlines
Aptitude to operate independently in self-directed fashion
Experience with organizational projects and the ability to manage and complete these projects
Effective time management and organization skills
Strong critical thinking and analytical skills
Enthusiasm for accuracy
Self-directed work ethic with initiative
High level of attention to detail
Collaborative and caring attitude
Willingness to improve processes or procedures

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Part Time Airport Agent, Palmerola XPL (Tegucigalpa, HN)

Intro

Why you'll love this job

Agents will be in contact with flight crews, passengers, and other customers, providing necessary information concerning travel.

What you'll do

In charge of security screening and passenger service procedures at check-in and in the gate area
Provides assistance to passengers as requested or required
Process reservations, issue tickets and provide required check-in processes, ensuring compliance with all travel documentation and security procedures
Checks baggage and informs passenger of excess baggage charges in accordance with tariff rules
Able to lift and carry bags and boxes weighing up to 70 lbs
Ability to stand for prolonged periods of time

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma
Must have working knowledge of sabre
Ability to work a variety of shifts, according to operational needs
Willing to work weekends and shifts
Excellent customer service, communication, and organizational skills
Excellent personal grooming established by company standards
Proactive team player
Must have the ability to work under pressure
Must be able to read, write, fluently speak and understand English and the native language

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health benefits to help you stay well.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Administrator/Sr Administrator, IT Infrastructure (Phoenix, AZ, US)

Intro

Why you'll love this job

This job is a member of the Information Technology Team within the Information Technology Division.
Responsile for providing steady-state infrastructure and system support for customer facing applications in all airport and reservations environments

What you'll do

Executes Change Management processes, including building and configuration of packages, versioning control, planning, approvals, installation and support on multiple platforms
Provides Citrix and Mid-Tier server administration and support on multiple platforms, maintaining domain profiles, security configurations, Active Directory groups
Completes regular performance monitoring and trend analysis
Develops and supports technology applications and tools utilized to carry out job functions
Creates processes, procedures, and metrics for excellent service delivery
Works with service owners for continued process improvement
Recommends new tools and other modifications to the environment to improve efficiency and reduce cost
Works a flexible schedule, including nights and weekends, as needed to support the operation

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
3 years of experience supporting applications in a production environment
3 years of experience supporting technology in an airport environment

Preferred Qualifications- Education & Prior Job Experience

5+ years of experience supporting applications in a production environment

Skills, Licenses & Certifications

Experience resolving issues with the following:
- QIK INI settings
- Common Use environments
- Airport Printers
Understanding of AA Operational Metrics
Demonstrated experience with TE certifications
Ability to write SQL queries and .NET programs
Ability to thrive in a sense-of-urgency environment, leverage best practices, and innovate through any problem with a positive attitude
Strong analytical, organizational, and problem solving skills, as well as accuracy and attention to detail
Experience with Agile project management methodology
Ability to build and maintain effective relationships with team members, customers, and external groups, as well as working in a collaborative environment with geographically dispersed resources
Ability to work independently and manage one's time to meet commitments and expectations
Demonstrated initiative, flexibility, and ability to adapt to changing priorities and work environments
Possess a keen desire to learn and expand depth of knowledge
Proficiency in Microsoft Suite (Word, Excel, PowerPoint, and Visio)
Shifts are Monday-Thursday 7pm-6am

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Coordinator, IOC Scheduling (Fort Worth, TX, US)

Intro

Why you'll love this job

Responsible for helping coordinate overtime coverage
This job falls within the IOC Operations Support and Planning team in the Integrated Operations division

What you'll do

Administers overtime for both Central Load Planning and Dispatch teams as needed, including day-in-advance and day-of overtime
Uses Ascent Workforce management software (scheduling engine) to create schedules daily
Interfaces with Dispatch and Central Load Planning on all scheduling fronts
Creates 3-4 shift bids per year for Central Load Planning, including Schedule, Vacation and Open Relief bids
Communicates operational plans, impacts and decisions to both management and front-line employees
Updates Workbrain for Central Load Planning exceptions
Reviews and awards Central Load Planning vacation change requests
Monitors and reports on team member attendance in accordance with attendance policy for Central Load Planning and Dispatch

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree or equivalent experience
2 years of related experience

Preferred Qualifications- Education & Prior Job Experience

3 years of experience in workforce planning and scheduling
3 years of analytical experience

Skills, Licenses & Certifications

Ability to work varying shifts, 7 days a week
Working knowledge of the shift scheduling and exception process
Strong aptitude for problem solving and results analysis
Skilled in analyzing data and preparing required reports
Possess excellent interpersonal skills
Ability to concisely present work
Effective organization and planning skills
Knowledge of software applications Excel, Word, PowerPoint, etc.
Must be able to fulfill FAA criminal background checks to qualify for unescorted access

What you'll get

Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Part Time Airport Agent, Tulum TQO (Cancun, MX)

Intro

Why you'll love this job

Agents will be in contact with flight crews, passengers, and other customers, providing necessary information concerning travel.

What you'll do

In charge of security screening and passenger service procedures at check-in and in the gate area
Provides assistance to passengers as requested or required
Process reservations, issue tickets and provide required check-in processes, ensuring compliance with all travel documentation and security procedures
Checks baggage and informs passenger of excess baggage charges in accordance with tariff rules
Able to lift and carry bags and boxes weighing up to 70 lbs
Ability to stand for prolonged periods of time

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma
Must have working knowledge of sabre
Ability to work a variety of shifts, according to operational needs
Willing to work weekends and shifts
Excellent customer service, communication, and organizational skills
Excellent personal grooming established by company standards
Proactive team player
Must have the ability to work under pressure
Must be able to read, write, fluently speak and understand English and the native language

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health benefits to help you stay well.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Agent Part Time (St. Louis, MO, US)

Intro

Why you'll love this job

The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $19.64 per hour.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.
Issue, reissue and refund passenger tickets
Book, ticket and confirm flight reservations
Rebook passengers on oversold flights and during irregular operations
Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades
Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh
Perform passenger boarding, including ticket lift and/or boarding pass lift/verification
Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria
Operate jetways/bridges for purposes of boarding and deplaning passengers
Make boarding and departure gate announcements
Deliver domestic/international flight documents
Perform passenger service flight close-out procedures
Accept, check and tag passengers’ baggage at resolution centers, full-service ticket counters, and first class ticket counters
Maintain timeline of flight boarding process
Perform customer service on the job training
Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations
Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters
Queue lines at ticket counter kiosks and ticket counters
Clear/verify international documents at kiosk in the ticket counter area and activation stations
Accept and activate passengers’ self-tagged bags at activation stations
Assist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors
Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts
Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements.
Respond and assist during security and/or emergency situations
Provide connecting passengers with gate information
Provide quality customer service in a professional manner and in accordance with American’s guidelines.
Adhere to company policies, procedures, and performance standards.
Complete job-relevant trainings
Adhere to government regulations (e.g. DOT, FAA, TSA)
Use multiple internal resources/systems including during customer interactions
Wear uniforms as required by company policy

* Reasonable accommodations may be made for qualifying individuals with disabilities.

Depending on your airport size, you may also do the following:

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED or international equivalent
Bilingual language skills required in some locations
Applicable valid driver’s license as required by local authorities
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Manager, Airport Customer Operations (Miami, FL, US)

Intro

Why you'll love this job

This job is a member of the Hubs & Gateways Team within the Customer Experience Division.
Responsible for planning, leading and coordinating all phases of Customer Operations at the Airport in collaboration with other department leaders such as Customer Care, Facilities, and Hub Control Center, as well as AA’s local business partners. Directly responsible for executing through the team local and corporate initiatives.

What you'll do

Leads and develops a team of operational leaders including but not limited to daily oversight, counseling, performance reviews and training
Plans, leads and coordinates all phases of Customer Operations at Airport
Collaborates with other department leaders such as Customer Care, Facilities, and Hub Control Center, as well as AA's local business partners
Engages with frontline employees as an advocate of our team members and forward looking initiatives, and creating inclusive opportunities to bring teams and people together
Evaluates, recommends and implements new processes to improve performance impacting industry critical KPI's; Increase efficiency of relevant processes and resource utilization to maximize performance improvements
Analyzes data from multiple sources and identifies needs and opportunities for improvements to mitigate failures
Responsible for oversight and leading program development regarding technology and tools associated with baggage process
Operational responsibilities include but not limited to departure dependability, baggage handling performance, customer experience, budget and adhoc analysis
Interfaces and collaborates with frontline employees, Customer Care, Aircraft Maintenance, Regional Operations, Facilities, Tower Operations, Premium Service, Flight, Flight Service, Sales, etc
Develops and directs service programs to ensure optimum product delivery in customer service quality and departure dependability
Optimizes manpower, equipment, facilities and funds for Customer Operations
Demonstrates and cultivates collaborative relationships across all work groups and teams
Establishes workable set of quality controls, regulatory agencies, other stations and staff groups
Monitors and develops performance metrics to enhance sustainable delivery of customer operations goals

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelors degree or equivalent work experience/training
Thorough understanding of the budget process, headcount and staffing
Demonstrated proficiency in identifying areas for improvement in a large-scale operation, and ability to advocate and manage change
Prior experience in the application of budgetary knowledge to drive business results operational background in a leadership role

Preferred Qualifications- Education & Prior Job Experience

Experience managing front line leaders

Skills, Licenses & Certifications

Ability to lead and serve a large and complex organization through management leaders, individual contributors and front line team
Ability to think strategically, weighing long-term implications and solutions
Ability to problem solve, build and facilitate relationships at all levels of the organization, both internally and externally
Strong analytical skills, labor relations experience including working knowledge of agents and collective bargaining agreements; experience implementing procedures and ensuring consistent service delivery
Action oriented, results-driven leader with a natural aptitude for engaging employees across multiple workgroups
Flexibility and creativity to adjust to dynamic situations while effectively modeling executive leadership attributes
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Customer Experience (Newark, NJ, US)

Intro

Why you'll love this job

This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division.
Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience.
The pay range for this role is $51,000 to $86,500, taking into account the qualifications and experience of the selected candidate.

What you'll do

Drives operational excellence
Creates an environment that cares for our frontline team members and celebrates the team successes
Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies
Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Promotes an environment of mutual respect and trust between frontline team members
Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Executive Assistant, MD (New York City, NY, US)

Intro

Why you'll love this job

Provides administrative, clerical and organizational support for a Managing Director.
The pay range for this role is $42,000 to $48,000, taking into account the qualifications and experience of the selected candidate.

What you'll do

Protect the integrity of confidential information in all matters
Ability to prioritize conflicting departmental needs and requests
Experience in heavy calendar management
Responsible for planning domestic and international flights, hotel accommodations, transportation, and itinerary creation
Responds to customer requests and complaints within limits of authority
Interacts with corporate clients and community business leaders
Compose correspondence, prepare presentations, reports, and other ad-hoc assignments
Manage time and attendance for the team, expense reports, invoices, and supply ordering
Skilled in reviewing, screening, and prioritizing mail, email, and telephone calls
Plan and prepare meetings and events: (logistics, budget, agendas, training material, presentations, catering, etc.) for the MDs and their teams
Work closely with the VP Executive Assistant

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

High School Diploma
2+ years’ work experience in a prior administrative role

Skills, Licenses & Certifications

Working knowledge of MS Office to include Word, Excel, PowerPoint, Outlook, etc.
Willingness to learn new skills as needed to perform job functions
Willingness to cross-train with other administrative team members
Ability to prioritize work, be detail-oriented, and meet deadlines
Ability to perform in a fast-paced environment, manage multiple tasks simultaneously, and function as an integral part of a team with minimal supervision
Known for your emotional intelligence and positive energy
Skilled analytics and problem solving
Experience with Workbrain, Coupa, Concur, Teams, Distro List creation, NRTA tools
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Coordinator Full Time (Sacramento, CA, US)

Intro

Why you'll love this job

The Customer Service Coordinator interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $22.64 per hour.

What you'll do

Promotes and sells air travel to the traveling public or freight forwarders
Provides assistance with passenger check-in and cargo acceptance
Interprets government rules and requirements for domestic and international travel or cargo shipments
Meets and dispatches aircraft within established times
Provides assistance to distressed passengers and customers
Protects company property and revenue
Provides for safe travel
Possesses the physical ability and dexterity to use motor skills to perform various job-related tasks
Uses organizational skills to perform multiple tasks within a limited time period
Is self-motivated and requires minimal supervision
Responds and assists during security and emergency situations
Follows internal/external policies and procedures
May be required to drive and operate air stairs up to various types of aircraft in order to enplane and deplane passengers
Responsible for the overall performance within work area and may be required to lead and direct the work of other employees
May be required to perform Passenger Operation Control functions including air to ground communication as well as Tower functions

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED
Read, write, fluently speak and understand the English language
Bilingual language skills required in some locations
Applicable valid driver’s license as required by local authorities
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Ability to work irregular and/or extended hours, including weekends and holidays
Must report to work on a regular and timely basis

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Recruiter, Inflight Recruitment (Fort Worth, TX, US)

Intro

Why you'll love this job

This position will primarily focus on flight attendant recruitment and onboarding within the Flight Service division. The overarching responsibilities will be recruiting professional Flight Attendant Trainees through a series of interviews, by hosting virtual and in-person group interview sessions, while evaluating candidates for selection.
The role encompasses a variety of administrative functions, which range from email follow-ups, to process enhancements and creation, analytics, and a host of other essential, sensitive, and confidential administrative duties. This position will also have responsibilities related to training and onboarding.
The role is a part of the Flight Service Recruiting team within our Flight Service group.

What you'll do

Facilitate On-Demand Video Interview Evaluations by reviewing and scoring candidate responses using established criteria and interview guides.
Lead in-person group interview sessions for a high volume of applicants, ensuring a structured, professional, and positive experience for all candidates.
Ensure candidates are prepared and informed about the interview process and next steps.
Manage the interview check-in process, including verifying candidate documents and interview confirmations.
Ensure candidates meet or exceed the qualifications of the job description.
Evaluate candidates against established criteria, completing scorecards and interview guides promptly.
Move and status candidates through the Applicant Tracking System (ATS) following interviews.
Collaborate with other evaluators to ensure consistent and fair candidate assessment.
Maintain thorough records of interview outcomes and candidate interactions.
Assist with administrative tasks, including organizing interview documents and preparing interview spaces.
Ensure clear and timely communication with candidates, team members, and stakeholders.
Ensure all group interview procedures follow company guidelines and best practices, including compliance with legal and ethical hiring standards.
Serve as a brand ambassador, exemplifying the image and standards of American Airlines.
Develop and update interview training materials as required and conduct training sessions for new interviewers as needed.
Adjust interview strategies as needed to align with volumes of candidates, and shifting recruitment needs.
Perform other duties and tasks as assigned.
Work a flexible schedule aligned with peak interview periods, including extended or adjusted hours as needed to support hiring demand.

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

· 1+ years of experience in recruitment, interviewing, or evaluator position.

· Understanding of how to serve as a liaison with other departments.

· Excellent organizational and time management skills with high attention to detail.

· High performance orientation, ability to work well under pressure, prioritize projects, meet deadlines, and maintain flexibility.

· Demonstrated ability to manage high-pressure situations with professionalism and resilience.

· Excellent communication and presentation skills, with the ability to effectively manage large groups of candidates.

· Ability to handle high-volume recruitment with professionalism and efficiency.

· Commitment to upholding ethical and legal hiring practices.

· Willingness to travel as needed (up to 25%)

Preferred Qualifications – Education & Prior Job Experience

· Prior experience with SuccessFactors or other large enterprise ATS systems.

· Knowledge of Sabre, Excel, Microsoft Teams, Microsoft Power Point, Outlook, SharePoint, Smartsheet.

· Proven experience in conducting high-volume group interviews or recruitment hiring events.

· Previous experience as a flight attendant or flight attendant recruiter.

Skills, Licenses, and Certifications

· Excellent teamwork skills, with proven ability to work effectively in a variety of situations.

· Operates with the highest integrity, tackles problems with ingenuity, constantly pursues excellence, and exercises kindness in all interactions.

· Ability to maintain confidentiality of sensitive information.

· Ability to successfully determine if candidate meets job requirements.

· Ability to deal effectively with a diverse group of individuals.

· Ability to work independently and as a member of a team, with sound judgment.

· Ability to work with minimal supervision.

· Maintain a neat, professional appearance.

· Ability to make hiring decisions based on collective observations.

· Ability to use Applicant Tracking Systems or other high-volume tracking systems.

· Maintain data integrity in all work processes to ensure compliance with federal and state regulations.

· Proficient in Microsoft Office Suite, particularly Team’s Meetings.

· Ability to flex and multitask as needed.

· Strong interpersonal skills, with the ability to engage and evaluate diverse candidates.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Airport Services Manager, Amsterdam AMS (Amsterdam, NL)

Intro

Why you'll love this job

This role is responsible for directing and coordinating airport functions and overseeing daily operations at AMS airport which will have a schedule of 1 yearly flight and 1 seasonal flight per day. This role is permanent full-time, working 40 hours per week managing AMS operations & is part of the airports Europe leadership team.
This key leadership role is responsible for representing American Airlines and reports to the Sr Mgr Europe operations. The role supports and develops teams in delivering safe, reliable world class airport experiences to American Airlines customers. The role is responsible for managing airport operational performance, supervising an outsourced team and making key tactical and operational decisions.

Indicative salary range for this role is €43,000 - €61,000 gross per year.
Final compensation will depend on experience, skills, and internal alignment.

What you'll do

Maintain and promote a positive workplace health and safety culture
Ensure compliance with all American Airlines workplace health & safety programs, policies and procedures
Responsible for overall airport performance and work directly with Area General Manager and regional leadership to deliver key operational performance metrics
Responsible for ensuring safety compliance and to develop initiatives to drive safety performance
Ensure all staff and vendor agents are correctly trained & updated in accordance with policy & procedures
Conduct employee and agent briefings for daily operation and all safety, compliance & procedural updates
Coordinate & lead all internal and external station compliance audits
Represent American Airlines with authorities and contractors on a day-to-day operational basis
Lead all local teams and resolve queries and operational matters
Conduct risk assessments as and when required, along with ensuring safe systems of work
Lead investigations as required to resolve safety, security or other operational matters
Attend various management and regional meetings when required
Complete safety observations to identify positive and corrective safety actions
Manage emergency response procedures and exercises

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Minimum 2 years airport operations leadership experience
Working rights in Europe.
Strong leadership and people management skills
Ability to lead, engage and motivate frontline teams
Ability to prioritize a demanding workload amongst competing demands
Excellent time management skills and the ability to multi-task effectively
Ability to use own initiative and work independently
Excellent written, verbal and listening communication skills in both, local and English language
Ability to work both as part of a small team and as an individual contributor
Good project management skills
Ability to effectively manage and resolve workplace conflict
Confident, assertive and self-motivated
Ability to maintain confidentiality and be respectful of opposing views and opinions
Ability to hold and maintain airside security pass
Excellent IT skills in all areas of Customer Service
Good PC skills including Microsoft Word, Excel and PowerPoint
Driver license
Ability to travel frequently to USA if required.

Feel free to be yourself at American

Part Time Extended Baggage Agent, London LHR (London, GB)

Intro

Why you'll love this job

You will be responsible for the reconciliation, loading and unloading of customer baggage in a state of the art baggage facility. The role also entails the safe transportation of customers’ baggage to and from the aircraft parking area. There is an expectation that you will have a general understanding of working in an airside and security restricted zone and at all times they will behave in a responsible manner in a busy, complicated and at times a noisy working environment. On a day to day basis, you will take instruction from the baggage Crew Chiefs. The position is shift work based, including weekends and Bank Holidays.

What you'll do

Provide a consistently high quality baggage handling service
Use a hand held security device to reconcile and load baggage into containers may be required
Use a hand held device to re-flight baggage
Drive specialized equipment to transport the baggage containers to and from the aircraft
Work closely with and take instructions from the Baggage Crew Chiefs responsible for that work area
Conduct any relevant administrative duties 
Represent American Airlines by adhering to the uniform standards and by adopting a customer focused approach at all times
Promote any and all American Airlines products and services to our customers
Complete all compulsory training by given deadlines (e.g. SAI and DG) 
Promote safe working practices all times
Carry out any other reasonable duties consistent with the post

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Be physically fit and able to walk long distances over the course of a regular shift
Be able to continually lifting baggage weighing up to 23kg over the course of a regular shift
For baggage weighing over 32kg, you will work as a team to lift it safely  
Be able to work as part of a small team
Be able to work effectively with minimum supervision
Be willing to work in a shift environment (including weekends and Bank Holidays)
Have the ability to communicate both written and verbally to a high standard 
Hold a full EU driving license and be willing and able to pass the HAL driving test
Have a well groomed appearance & adhere to the uniform standards at all times 
Be reliable and punctual 
Comply with all American Airlines policies and procedures 
Be able to obtain a valid Heathrow airside security pass
Hold a valid HAL airside pass, or have the ability to hold one 
Completed GSAT training
Be willing and able to successfully complete all relevant training

Preferred Qualifications- Education & Prior Job Experience

Previous experience of working for an airline
Basic computer skills (Word, Excel, PowerPoint, Outlook)

Feel free to be yourself at American

Analyst/Sr Analyst, Revenue Management Operations Research (Fort Worth, TX, US)

Intro

Why you'll love this job

The role is a part of the Revenue Engineering Team within our Revenue Management group. This role is responsible for developing and driving improvements in Revenue Management and Network Planning systems by building automation forecasting and optimization engines that are responsible for increased performance and revenue for all flights in the American Airlines network.

What you'll do

Defines and solves complex problems through quantitative analysis and analytical models, using operations research, statistics, machine learning, and forecasting techniques.
Builds mathematical models, develops applications, and provides support to the business.
Participates in model design, prototype, model development, and model implementation.
Formulates hypotheses and design tests to support business.
Leverages statistics to evaluate tests that will drive positive revenue decisions.
Implement prototype solutions using programming languages such as Python and statistical tools like R, as well as business insights.
Develop a solid understanding of core airline economics and be well positioned for potential advancement.
Works within revenue management and various commercial groups to creatively solve business problems by understanding business processes and airline economics in order to identify and implement solutions that will drive revenue performance.
Deliver professional presentations and communications around complex topics targeted to varied audiences.
Partners with Information Technology to implement prototype solutions and improve systems.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Master’s/PhD degree or Bachelor’s degree in a quantitative discipline (e.g., Computer Science, Data Science,
Applied Mathematics, Statistics, Operations Research, Engineering, etc.)
• Experience working with a minimum of one programming language like Python, R, Java, or other relevant
programming languages
• Knowledge in at least one of these skilled areas: machine learning, optimization, simulation, statistics

Preferred Qualifications- Education & Prior Job Experience

• Master’s/PhD in Computer Science, Data Science, Applied Mathematics, Statistics, Operations Research,
Engineering or related field
• Experience solving large-scale problems and familiarity with the airline industry are a plus

Skills, Licenses & Certifications

• Successful candidates will have a demonstrated aptitude for logical analysis, problem identification, and
problem solving as well as excellent interpersonal and communication skills.
• The ability to use computer-based tools and programming languages to implement solutions is required.
• Strong experience with Python, R, writing complex SQL queries, Big Data or experience with other data mining
packages is a plus.
• Willingness to show initiative and take ownership of job responsibilities.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Analyst, Sales Planning (Miami, FL, US)

Intro

Why you'll love this job

This job is part of the Latin America & Caribbean Sales Planning Team within the Global Sales Organization. This position is responsible for engaging in performance analysis, execution of commercial strategy, and supports key business objectives. This will require a creative, energetic, and self-motivated candidate who thrives in a highly collaborative, fast-paced environment.

What you'll do

Leads multi-phased projects requiring coordination with internal and external stakeholders
Applies advanced analytical techniques utilizing Sales, Revenue Management, Network Planning, and Customer Insights & Loyalty data to recognize performance drivers and identify areas of opportunity
Anticipates and proactively responds to account manager issues and queries
Aims towards becoming a subject matter expert in corporate and agency reporting
Prepare and deliver presentations for customers and leadership that showcase business performance trends, offer marketplace insights, and provide actionable next steps
Formulate, coordinate, implement, and track action plans that support broader divisional strategies
Represent Global Sales at cross-commercial meetings and at various Sales functions

All you'll need for success

Sales, Sales Planning, Revenue Management, and/or Network Planning experience a plus
Strong communication and presentation skills; includes building presentations for senior leadership and public speaking
Competency to synthesize complex topics into simple, clear conclusions and recommendations
Proficiency in Microsoft Office products (particularly Excel, PowerPoint, and Power BI); SQL, Alteryx, Tableau, and Power Automate a plus
Should possess superior financial and analytical skills, sound organizational and planning skills, and a proven ability to prioritize and make sound business decisions
Ability to accept ownership, responsibility, and accountability for functional obligations, managing multiple projects, meeting deadlines, and adapting to a changing environment
Excellent interpersonal and collaboration skills
Bachelor’s degree or equivalent experience/training required, MBA or equivalent degree a plus
3 years related work experience
Minimal travel required

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Baggage Improvement Specialist, London LHR (London, GB)

Intro

Why you'll love this job

The job is a member of the Baggage Operations within the LHR Operations Division. The role is responsible for supporting the optimization process of various baggage tracking tools and systems for the use of Baggage, Ramp, Customer Services, Flight Operations and Security colleagues. The role allows working closely with colleagues, partner airlines and other stakeholders to identify and address any baggage related challenges and opportunities. It complies LHR and Regional/ System-wide baggage metric performance reports for the Baggage Operations Manager, identifying and analyzing baggage mishandling trends and making recommendations for improvements.

What you'll do

Utilize various baggage tracking tools such as Merlin, Prime, Ultra/BRS & Vibes
Proactively investigate and resolve bag issues and baggage reconciliation failures
Participate in baggage meetings on operational issues, baggage performance, baggage problem resolution, baggage delivery performance, etc.
Generate reports and analyze data on airport performance for multiple users within the organization
Preparing and giving presentations to many groups, including senior management
Working closely with the American Airlines Hubs, oneworld Carriers, partner airlines and other stakeholders to improve the overall customer experience – focus on baggage
Work together with the Training Instructors to develop the best training package for new hires & refreshers
Investigate any processes that impact the baggage performance (not limited to LHR Baggage)
Carry out any other reasonable duties consistent with the post.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Be able to proactively identify and act upon changing needs of the baggage teams
Show adaptability and have a willingness and desire to drive change
Have confidence, ability to build credibility and working relationships
The ability to work in a pressurized environment with minimum supervision
Have a reliable and flexible approach to working hours (weekends, bank holidays, early and late start and finish times)
Excellent interpersonal skills for dealing with internal and external stakeholders
The ability to influence decision making
The ability to work using own initiative and demonstrate a solution orientated approach
The ability to work as part of a small team or on your own
The ability to organize, track, and complete projects of sometimes considerable complexity
Strong communication skills (written, listening and verbal)
Strong customer focus
Intermediate computer skills (Word and Outlook)
Strong working knowledge of SABRE/Qik RES
Strong working knowledge of Vibes, Merlin and other baggage tracking software
Ability to multi-task and prioritize demanding and conflicting workloads
Ability to learn quickly and absorb new information
Ability to travel to other international locations if and when required

Preferred Qualifications- Education & Prior Job Experience

Hold a valid BAA airside pass or have the ability to obtain one
Completed GSAT training or have the willingness to do so
Previous knowledge of Heathrow airport and ramp/baggage operations
Basic knowledge of Health & Safety Regulations
Hold both a valid EU and HAL airside driving license of have the willingness to obtain them
Knowledge of Company’s policies and procedures or willingness to learn

Feel free to be yourself at American

Account Manager/Sr Account Manager, Global Sales - Costa Rica SJO (San Jose, CR)

Intro

Why you'll love this job

This job is a member of the Global Sales team. You will be on the front line of driving change in the industry to bring customers more modern and rewarding ways to shop, book and fly on AA

This role requires up to 75% travel across a 4-5 country region.

Candidates MUST be located in Guatemala or Costa Rica.

What you'll do

Develop and execute value-based sales strategies to position American Airlines as the preferred airline supplier for corporate and agency customers.
Partner with key accounts to create tailored solutions that deliver measurable outcomes and enhance the travel experience for their customers.
Analyze data and customer needs through online, telephone, and in-person meetings, leveraging insights to increase revenue, passenger share, and improve revenue quality.
Coordinate and implement programs in collaboration with field and staff departments, ensuring alignment with organizational goals.
Prepare impactful proposals, presentations, and correspondence to support sales and retailing activities.
Communicate updates on American Airlines products and services to stakeholders, ensuring clarity and engagement.
Represent American Airlines at sponsored events and client entertainment opportunities to strengthen relationships and brand presence.
Gain consensus and commitment from stakeholders across multiple organizations to drive strategic initiatives forward.
Travel as needed to support account management and business development activities.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent experience/training
3+ years experience working in Sales, Revenue Management, Revenue Analysis or other airline commercial teams

Preferred Qualifications- Education & Prior Job Experience

Airline or business to business sales experience

Skills, Licenses & Certifications

Ability to operate in a highly competitive, demanding environment
Ability to communicate to high level executives
Strong account strategy development and execution skills required
Understanding of modern retailing approaches and strategies
Understanding of modern airline distribution technology such as NDC, online booking tools, GDSs

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more