Jobs at American Airlines

Analyst/Sr Analyst, Source to Pay (Dallas, TX, US)

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

We are seeking a Source-to-Pay (S2P) Transformation Specialist to join our Procurement Excellence Team. This role plays a critical part in our ongoing procurement transformation journey—focused on standardizing processes, implementing best-in-class practices, and maximizing the business value of our Source-to-Pay systems and tools. The ideal candidate brings a strong process mindset, deep understanding of S2P workflows, and the ability to influence cross-functional stakeholders across Procurement, Finance, and Business Units.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Lead and support S2P process standardization across sourcing, contracting, purchasing, invoicing, and payment to drive consistency and efficiency.
Champion procurement best practices, including competitive sourcing, supplier performance management, and spend compliance.
Support the rollout and adoption of S2P technologies (e.g., Coupa, Ariba, Ivalua) by ensuring configuration aligns with process design and business needs.
Act as a liaison between Procurement and Business Units, advising on optimal use of systems, policies, and processes to unlock value.
Identify and drive continuous improvement initiatives within the S2P lifecycle, including automation, simplification, and digitization efforts.
Define, monitor, and report on key performance indicators (KPIs) related to S2P performance, adoption, and compliance.
Collaborate with IT, Finance, and Change Management teams to support successful deployment and training on procurement systems and processes.
Enable and enforce policy compliance through governance frameworks and intake-to-pay controls.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

2+ years of experience in Procurement, S2P systems, or process transformation roles.
Strong understanding of end-to-end S2P processes, tools, and performance levers.
Experience with Coupa, SAP Ariba, or similar platforms is strongly preferred.
Demonstrated ability to drive cross-functional initiatives and influence stakeholders.
Data-driven mindset with experience in process improvement methodologies (Lean, Six Sigma, etc.).

Preferred Qualifications- Education & Prior Job Experience

Strategic thinker with the ability to balance process design and practical implementation.
Strong communicator, capable of translating technical system capabilities into business outcomes.
Passionate about digital procurement, process innovation, and operational excellence.

Skills, Licenses & Certifications

•   Demonstrated ability to drive change and influence cross-functional teams
•   Proficiency in creating sourcing templates and a strong focus on automation and digitization
•   Ability to demonstrate an aptitude for problem solving and strong quantitative and analytical skills
•   Ability to manage multiple and diverse projects with changing priorities
•   Skilled in creating dashboards and establishing CPO KPls
•   Knowledge of Power BI, Tableau, Cognos and analytics tools
•   Passion for sustainability and sustainable sourcing practices
•   Proficient in Microsoft Office (Excel, PowerPoint, Word)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:
•   Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
•   Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
•   Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
•   401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
•   Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Sr Manager, International Income Tax (Dallas, TX, US)

Intro

Why you'll love this job

This position is a member of the Corporate Tax Team within the Finance Division.
This position will be responsible for identifying, assessing and implementing major tax positions that have a significant impact on the tax position of the Company. Additionally, the position works closely with Director - Income Tax and MD - Corporate Tax in assessing and implementing various tax efficiency opportunities. Identified opportunities could have a major impact on the tax position of the Company, as well as the Company’s publicly-issued financial statements and cash position

What you'll do

Assist the MD – Corporate Tax in the overall coordination and management of the Company’s international tax position
Work closely with the International Accounting team and outside advisors to ensure statutory compliance requirements are met
Lead tax transformation and automation projects, coordinating the activities of various AA teams (Income Tax, International Accounting, etc.) and outside consultants
Assist with various tax-savings initiatives involving complex tax research related to the Company’s international tax position
Assist in the preparation of the company's tax provision, which is necessary for the Company's publicly-issued financial statements
Lead the preparation of statutorily-required foreign income tax returns

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in an accounting related field
Masters in Taxation and Certified Public Accountant required
6 to 8 years of progressive income tax experience, with minimum of 5 years of international income tax experience
Extensive experience in performing tax research, with a proven record of identifying tax savings opportunities

Preferred Qualification- Education & Prior Job Experience

Mix of public accounting and industry experience
SAP and Thomson Reuters OneSource experience
Ability to concurrently handle multiple responsibilities
Ability to successfully interact with professionals within the tax department and from other areas of the company

Skills, Licenses & Certifications

Ability to perform cost-benefit analysis regarding opportunities and communicate results to senior Tax leadership is critical
Masters in Taxation, or Juris Doctorate with an emphasis in taxation
Certified Public Accountant
Strong technical, project and organizational skills, with a focus on details
Strong interpersonal and PC skills, especially in Alteryx and other automation tools, as well as Microsoft tools (Excel, Word, PowerPoint, etc.) and tax research software (CheckPoint, BNA, etc.)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Lead, Cargo Revenue Accounting (Dallas, TX, US)

Intro

Why you'll love this job

This job is a member of the Finance Team within the Finance Division.
Responsible for supporting and assisting a team of 6-8 Specialists. Team Lead reports directly to the Supervisor – Cargo Revenue Accounting and assists supervisor with day to day department activities.

What you'll do

Manages receivables and serves as accounting point of contact for largest and most complex customer credit accounts
Manages, Audits, Invoices and Reconciles Cargo Blocked Space Agreements
Audits and processes customer refunds for overbilling/overpayment
Assists Specialists with general day to day questions
Directs the training of new hires
Creates training classes on subjects of interest or new procedures
Facilitates escalated customer calls with all departments necessary to resolve issues
Coverages to ensure continuous work flow
Manages the monthly target/cashlist process for the team
Performs account analysis to identify chronic issues driving the aging/billing concerns and work with all groups to bring to resolution
Recommends and assists in the implementation of new processes and procedures
Coordinates and produce monthly reports for management
Performs other necessary duties and special projects as assigned
Coaches and counsels Specialists on their job performances
Conducts ad hoc projects as assigned by supervisor and/or manager

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED Equivalency

Preferred Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent experience/training

Skills, Licenses & Certifications

Ability to demonstrate strong leadership skills
Ability to have aptitude to quickly evaluate details to present at a summary level
Ability to be flexible and demonstrated ability to work on multiple projects and deadlines concurrently and successfully
Strong PC skills including Excel, Word, Access, PowerPoint, Sabre and Cognos

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Member Services Representative, AACU Home Equity Center (Dallas, TX, US)

Intro

Why you'll love this job

This job is within the American Airlines Credit Union. The role is responsible for reviewing home equity loan requests and assisting American Airlines Credit Union members with closing their loan.

What you'll do

Handle file set-up for home equity loans which includes providing appropriate disclosures to members, speaking with members about their loan terms, and reviewing the loan for closing
Perform daily review on the Home Equity pipeline
Process Closing Docs for home equity loans
Process Property Condition Reports for Home Equity Loans
Process Verification of Employment for Home Equity Loan applicants
Perform booking of home equity loans
Input home equity loan data into daily Excel spreadsheets
Perform other duties as assigned
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED
2 years of related experience, preferably in a credit union environment

Preferred Qualifications- Education & Prior Job Experience

Experience in mortgage lending
Previous customer service experience

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Knowledge of Loan Link and Episys System
Ability to exercise excellent member and customer service skills
Skilled in above average interpersonal and communication skills and professional telephone manners
Ability to perform basic math calculations and analyze data
Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team in a diverse environment
Ability to interact professionally with all employees and members
Ability to learn quickly and adapt well to change
Ability to self-motivate with strong organization skills and capacity for attention to detail
Ability to effectively prioritize work and meet deadlines
Ability to speak, read, and write Spanish is a plus
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Analyst/Sr Analyst, Compensation (Dallas, TX, US)

Intro

Why you'll love this job

The Analyst, Compensation is a member of the Global Compensation, Mobility, and People Support team within the People Division. This role supports the design, implementation, and administration of the company’s compensation programs. The Analyst takes a consultative approach to supporting business units, partnering closely with HR and operational leaders to provide strategic guidance, data-driven insights, and market-informed recommendations.

What you'll do

Serves as a trusted advisor to HR and business leaders on compensation matters, providing consultative support for hiring, promotions, organizational design, and compensation decisions
Performs compensation analyses and job evaluations to support business decisions and maintain internal equity.
Develops and delivers clear, data-driven compensation recommendations tailored to specific business contexts
Assists with annual compensation processes, including merit planning, salary structure adjustments, and incentive plan administration
Participates in salary surveys and uses market data to price jobs and benchmark compensation practices against the external market.
Contributes to the development and refinement of pay structures and compensation models
Conducts develops and maintains job descriptions, and ensures alignment with internal structures and market benchmarks
Prepares reports, dashboards, and ad hoc analyses to inform decision-making and track compensation trends
Creates one-page learning tools, presentation materials, and communications to explain compensation programs and updates to business audiences
Participates in compensation-related system testing, process improvements, and policy development
Ensures compliance with internal policies and external regulations related to compensation
Ability to travel to represent the Company at airline industry conferences or to meet/work with Compensation and Human Resource counterparts, as needed

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s Degree in related field or equivalent experience/training
3+ years of experience in Compensation, Finance, or similar analytical role
Prior experience managing multiple projects concurrently while providing strong customer service

Preferred Qualifications- Education & Prior Job Experience

Experience presenting to leadership
Familiarity with operational environments (e.g., airport, maintenance, flight operations

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Access, etc.
Effective communicator with ability to translate data into actionable insights
Work experience in analytical role
Advanced Excel skills
High level of professionalism, discretion and objectivity
Ability to apply appropriate judgment and discretion in completing work assignments to ensure confidentiality of employee compensation data
Detail-oriented with ability to work in fast-paced environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Sr Manager, IT Agile and DevOps (Dallas, TX, US)

Intro

Why you'll love this job

Opportunity to shape the direction of coaching and transformation programs for a large and growing engineering organization
Work in an environment that values continuous learning, experimentation, and innovation
Collaborate with a passionate and talented team of technical experts and product leaders
The role is a part of the Product Agility team within our Technology Strategy, Transformation, and Global Efficiency / Delivery Transformation group

What you'll do

Lead a team of technical coaches, responsible for the continuous improvement of engineering and product teams
Drive transformation initiatives, helping teams adopt modern technical practices, product agility, and an iterative learning mindset
Work closely with cross-functional teams, including product managers, engineers, and leadership, to instill Agile principles and practices that optimize product delivery and performance
Implement and oversee an immersive coaching program, modeled on, but distinct from, a traditional dojo, to help teams improve both their technical and product practices
Partner with technical teams to guide pair programming, test-driven development (TDD), and clean coding practices
Collaborate with leaders and stakeholders to understand product and technical challenges and deliver tailored coaching interventions
Foster a culture of continuous learning and improvement by promoting cutting-edge development methodologies, such as DevOps, CI/CD, and Agile at scale
Monitor team performance and the impact of coaching interventions, providing feedback and adjustments to improve outcomes
Work closely with peers in the product coaching space in order to create effective technical- and non-technical interventions and experiences for product teams and their leaders toward the transformation goals of the organization

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field
7+ years of experience in software engineering, with at least 3-5 years in a leadership role focused on coaching or transformation
Proven experience in a leadership role focused on technical coaching, product agility, and team transformation
Strong technical background with demonstrated hands-on experience in software engineering practices, including pair programming, clean code, DevOps, CI/CD pipelines, and cloud-native architectures
Demonstrated experience with Agile frameworks (Scrum, Kanban etc.) and Lean principles
Expertise in designing and implementing coaching programs tailored to both technical teams and product leaders

Preferred Qualifications- Education & Prior Job Experience

Master’s degree in Computer Science, Software Engineering, Information Technology, or a related field
Certifications in Agile practices or coaching, such as Certified ScrumMaster (CSM), Certified Agile Coach (ICP-ACC), or Professional Agile Leadership (PAL)
Certification in technical coaching practices, such as TDD Coaching or Agile Technical Facilitator programs

Skills, Licenses & Certifications

Exceptional communication, collaboration, and leadership skills, with the ability to influence stakeholders at all levels of the organization
Experience leading or participating in transformation programs for product and engineering teams
Passion for teaching, mentoring, and building high-performing teams through immersive, hands-on learning experiences
Technically proficient and an expert in coaching and mentoring, capable of guiding teams toward excellence in agility, technical practices, and product delivery

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Manager, Aircraft Line Maintenance Hub (Phoenix, AZ, US)

Intro

Why you'll love this job

This job is a member of the Line Maintenance Team within the Integrated Operations Division.
Responsible for providing all necessary resources to ensure an efficient operation during shift.
Oversees and enforces Company, local, state and Federal safety and regulatory compliance requirements while establishing a working environment that is safe and professional on a day-by-day basis.

What you'll do

Oversees the admlinistration and interpretation of the collective bargaining agreement for represented employees and all company policies for both represented and non- represented employees, providing coaching and counseling as appropriate
Promotes mutual trust, by communicating relevant station matters to frontline employees, holding monthly Floor Leadership Team meetings, supports employee engagement through the Joint Leadership Team/Area Leadership Team (JLT/ALT) and supports the Continuous Improvement (CI) process
Engages in the “Working together” concept to partner with the union leadership
Uses on-the-job training to assess and develop Crew Chiefs and Aircraft Maintenance Technicians (AMTs), ensuring compliance with training and qualifications
Interfaces with all Managers, Crew Chiefs, local union leadership, contractors, and local authorities
Assigns workload assignments to Crew Chiefs and updates Maintenance Operations Center (MOC) on workload progress including out-of-service aircraft
Adheres to applicable safety obligations as set forth in the American Airlines Commitment to Safety statement contained in the Safety, Security & Environmental Policies and Procedures Manual
Works rotating shifts including weekends, holidays, days off and overtime as necessary

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School Diploma or GED equivalency
5 years Aircraft Maintenance Operations experience
Familarity with numerous functional areas

Preferred Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent experience/training
3 years leadership experience
Previous experience with and knowledge of AA budgeting, policies and procedures

Skills, Licenses & Certifications

Airframe & Power Plant (A&P) license
Strong interpersonal and PC skills
Ability to concurrently manage multiple areas of responsibility
Excellent analytical, organization, and planning skills
Ability to adhere to applicable safety obligations as set forth in the AA Commitment to Safety statement contained in the Safety, Security & Environment Policies and Procedures Manual
Ability to pass a background reference check and criminal fingerprint check
Understanding of other areas within Line Maintenance
Ability to concurrently manage multiple areas of responsibility
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Ability to pass U.S. Department of Transportation (DOT) mandated drug testing requirements
Ability to complete a DOT Testing Inquiry Form, which provides authorization for release of records from previous employer
Must be able to work nights, weekends, and holidays

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Sr Investigator, Air Safety (Dallas, TX, US)

Intro

Why you'll love this job

The Sr Investigator, Air Safety reports to the Manager, Air Safety Investigations and functions as a member of the Safety Investigations Team. In that capacity, the Investigator/Sr Investigator, Air Safety will back up the Safety Investigations team leadership for all and NTSB on call duties.

What you'll do

Reviews operational reports to identify incidents and irregularities requiring follow-up investigation.
Conducts internal and external investigations and analysis of operational events and provides investigative analysis and responses to internal AA departments, as well as the NTSB, FAA, and other agencies, as applicable.
Assists the ASAP programs with investigations, irregularities and trends identified through the programs and provide briefings to the ASAP ERC of investigative findings and recommendations.
Produces, presents, and tracks safety investigation team analysis reports and corrective action plans to diverse audiences
Ensure your presence in the office as a trusted business partner in Safety.
Identifies trends and Safety concerns arising from the ASAP program.
Interfaces with other departments as necessary for research or information sharing purposes.
Administrates the Safety Go-Team including training, inventory, and execution of responsibilities assigned by the Safety Investigations team leadership as well as the Emergency Planning and Response Safety Departmental Resource Guide.
Assists the American Airlines Party Coordinator during NTSB and other regulatory entities during domestic and/or international investigations.
Must be able to travel worldwide on short notice and serve in a 24/7 on-call status.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Aviation Safety, Engineering, or equivalent experience
3 years of related experience

Preferred Qualifications- Education & Prior Job Experience

Completion of an accredited training course in safety that includes accident investigation procedures and techniques
4 years of related experience

Skills, Licenses & Certifications

Pilot, Dispatcher, and/or A&P license
Must posses and maintain a valid US passport
Understanding of the operational departments of a Part 121 major air carrier, including Flight Operations, Technical Operations, Flight Service, Airport Customer Service, and Emergency Response
Understanding of the role of an aviation safety department at a Part 121 major air carrier
Possess a detailed understanding of NTSB accident/incident investigation procedures and techniques
Ability to efficiently and effectively investigate major air carrier accidents and incidents
Ability to write clear and concise technical reports and articles
Ability to work effectively with fellow employees as well as outside agencies and organization
Ability to maintain confidentiality of proprietary and sensitive information
Must be skilled in the use of MS Office (with advanced skills in Excel and PowerPoint), SABRE, CERS, and WBAT, Tableau or similar complex database system
Well-organized and able to prioritize tasks and manage crisis situations
Must possess strong interpersonal skills with the ability to work both independently and as a team member
Must possess outstanding decision-making abilities, organizational skills, and ability to handle multiple projects simultaneously
Knowledge of Microsoft Office to include the use of common database, presentation and word processing software

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Analyst, AACU Technology Service Desk (Dallas, TX, US)

Intro

Why you'll love this job

This job is a member of the Technology Team within the American Airlines Credit Union. The role is responsible for providing Tier 1 first level support of technology services & support to employees/vendors (internal and external) through the Credit Union’s 24/7 Service Desk.

What you'll do

Provide initial assessment, triage, research, and resolution of incidents and requests regarding the use of application software products and infrastructure components
Provide technical support for (but not limited to) the following areas: computer and telecom incidents, desktop (hardware/software), third-party software/hardware applications
Troubleshoot, diagnose and resolve complex desktop, network, software application and batch scheduling problems
Work to create a positive end user support experience and build strong relationships through deep problem understanding, timely resolution or escalation, communicating promptly on progress all while displaying a professional attitude/appearance
Log all calls and offers triage services on first contact, monitor service levels, provide callback or escalation on open tickets, and monitor all systems and scheduling for uptime and completeness
Perform diagnostic and troubleshooting of applications, hardware, network, and procedural issues as necessary
Respond to telephone calls, email, and personal requests for technical support in a fast, friendly manner and have the ability to explain technical situations to non-technical individuals
Monitor and support the enterprise job scheduling system (Opcon) and all Credit Union operational batch processing
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s Degree in Computer Science, Management Information Systems or related field, or two years of equivalent progressive experience

Preferred Qualifications- Education & Prior Job Experience

Technology Service Desk experience
Experience in desktop operating systems, server operating systems, and associated applications (browsers; shared software)
Experience in understanding Microsoft Applications administration including the installation and support of browsers and Microsoft Office
Knowledge and experience providing technological support and troubleshooting for hardware components such as laptops, keyboards, mice, monitors, printers, docking stations, etc.
Knowledge and experience supporting audio-visual equipment for conference rooms and common areas in the building

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, Access, Outlook, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Knowledge of collaboration tools, such as WebEx teams
Ability and desire to learn Credit Union products and services and associated applications, technology and terminology
Knowledge of TCP/IP, DNS, and DHCP
Knowledge of Microsoft Active Directory and Citrix
Knowledge and support of hardware components, such as laptops, keyboards, mice, monitors, printers, docking stations, etc.
Skilled in support of smart phones
Ability to monitor networks using Solar winds
Ability to support Telecom/Telephone application/infrastructure
Knowledge of Software & Management Associate's (SMA) OpCon scheduling software
Ability and desire to learn company products and services and associated applications, technology, and terminology
Skilled in excellent interpersonal and communications skills, both oral and written
Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
Ability to be on-call 24/7 and willingness to work flexible shifts
Ability to lift and transport moderately heavy objects, such as printers, computers and peripherals
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Manager, Inflight Communications (Dallas, TX, US)

Intro

Why you'll love this job

The Manager, Inflight Communications is part of the Global Engagement team. This role helps shape the company’s actions, along with its engagement with internal and external stakeholders, to help build and protect the American Airlines brand and reputation. This manager executes and delivers timely, clear and strategic communications initiatives for the teams and leaders that support American’s flight attendants.

What you'll do

Execute and drive various strategic communications efforts that inform, educate, engage and align more than 28,000 flight attendants and the leaders who support them.
Translate complex operational and corporate initiatives into clear, actionable messaging that resonates with frontline team members and enhances understanding of business decisions — this includes creating detailed communications and project plans; drafting executive communications, media pitches and process-change materials; and finding and telling stories that elevate the role and contributions of Inflight within American’s broader narrative, both internally and externally.
Lead a team of individual contributors who support Inflight across internal and external channels.
Build and maintain strong relationships with Inflight and Global Engagement teams, acting as a trusted advisor on communications needs, timelines, execution and delivery.
Design and implement business education campaigns that help team members and the public better understand the airline’s operational priorities and decisions.
Develop and execute communications strategies in a fast-paced environment with tight deadlines and assume media “on call” duties a few times a year.

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

Bachelor's or master's degree in communications or equivalent experience/training
5 years of communications experience within a large organization or relevant experience
Prior experience interacting with executives and labor unions

Preferred Qualifications – Education & Prior Job Experience

Experience communicating to frontline employee groups in a large organization
Previous airline experience
Excellent organizational skills
Experience leading teams and providing counsel to senior leaders as well as expertise in working with the media

Skills, Licenses, and Certifications

Relentlessly hardworking, with a passion for thriving in a 24/7 environment
Excels at juggling multiple projects at one time
Writes like a pro
Thinks critically and exhibits a “no surprises” and “no stone left unturned” mentality
Collaborates effectively with other managers and department leadership
Strong analytical skills, quantitative ability, solution and detail-oriented
High level of professionalism and discretion in handling confidential information
Strong team player with ability to work successfully at all levels of the organization

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Manager, IT Applications (Dallas, TX, US)

Intro

Why you'll love this job

This job is a member of the Information Technology Team within the Information Technology Division.
Responsible for creating an environment where Agile software development team(s) can deliver platform application solutions on time, with high quality, and that meet customer expectations utilizing Agile methodologies. This leader will foster an environment conducive to innovation, process maturity, continuous learning, and career development.

What you'll do

Collaborates with Business and IT leadership to determine and communicate organization vision, direction, and work priorities, and drives progress towards technology target roadmaps
Ensures that sound agile project management, business analysis, and quality assurance processes are in place and practiced
Creates environment for delivery teams to be self-governing organizations who are accountable for their own performance and delivery commitments
Exhibits a desire for continuous learning and sharing of new knowledge within the organization
Removes roadblocks, cultivates relationships, and effectively communicates across Enterprise at various levels of leadership
Manages and tracks project/program schedules and budgets with controller(s), as appropriate
Manages and leads adoption and migration of new and emerging technologies
Leads, develops, and mentors a high performing team of individuals with a diverse range of skills and experiences
Maintains an effective approach on problem solving, multi-tasking, coordinating and scheduling
Leads, influences, and upholds technology standards and goals to ensure visibility and predictability
Manages production issues and off-hours support, communication, and coordination, as needed
Works extended hours occasionally, based on the needs of the project and the operation
Travels, as required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Technology, Information Systems, Finance, or Accounting, or related technical discipline, or equivalent experience/training
5 years of experience participating in delivery of solutions using ITIL / Agile / XP, or similar methodologies
3 years of experience leading projects or teams, either formally or informally

Preferred Qualifications- Education & Prior Job Experience

Airline industry experience, including business process and supporting technology

Skills, Licenses & Certifications

Experience in managing, supporting, and delivering 'mission-critical' projects/migrations
Experience working with Agile project management methodologies and tools
Proven ability to handle multiple projects/work streams and demands efficiently
Experience in leading a team of individuals with various levels of skills and experience in potentially high stress and challenging situations
Demonstrated initiative, flexibility, and ability to adapt to changing priorities and work environments
Ability to thrive in a sense-of-urgency environment and leverage best practices
Working knowledge and experience in a technical environment
Experience managing financial budgets a plus

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Analyst/Sr Analyst, Division Finance (Dallas, TX, US)

Intro

Why you'll love this job

This successful candidate will join as a member of Division Finance Team, the finance business partners at American Airlines
Responsible for assisting in the design and implementation of a comprehensive strategic plan, track financial and productivity performance, and is involved with financial forecasting, development of capital plans, staffing analysis, cost reduction, and revenue generation studies.

What you'll do

Participates on projects that help drive business recommendations or decisions
Evaluates competitive strategies and industry trends to determine impact on current or contemplated action plans
Develops reports which can lead to informed decisions by business leaders
Coordinates near and long term planning activities to ensure consistency and compliance with corporate action plans
Develops the annual operating budget and models used to forecast operating expenditures
Coordinates annual capital plan process and tracks actual and forecasted capital spend on current/future projects
Creates business cases and financial analysis for capital proposals in order to secure capital funding
Completes monthly financial close and review of business expenses

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent experience/training
3+ years of related work experience
Advanced Excel modeling skills

Preferred Qualifications- Education & Prior Job Experience

MBA preferred
Experience using Hyperion and SAP preferred

Skills, Licenses & Certifications

Superior analytical skills with an understanding of discounted cash flow analysis, forecasting techniques and variance analysis
Adaptability and flexibility in the use of analytical approaches pertaining to financial issues
Capacity to assimilate, synthesize, and analyze, large volumes of data
Excellent teamwork skills, with proven ability to work effectively in a variety of situations
Ability to accept ownership, responsibility and accountability of functional obligations
Proven success in a team environment and ability to influence change
Ability to prioritize tasks, work well with little supervision, and manage a number of projects simultaneously
Skilled in Microsoft Office Software (e.g., Word, Excel, Access, PowerPoint)
Ability to create and deliver PowerPoint presentations to all levels within the organization including Vice President and above

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Customer Service Manager, Airport Customer Care (New York City, NY, US)

Intro

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Airports Team within the Customer Experience Division.
The pay range for this role is $50,000 to $84,000, taking into account the qualifications and experience of the selected candidate

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty
Manage escalated service issues and be visible to your team members when problems arise
Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.
Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years' experience leading others
Knowledge of company policies, procedures, and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision-making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Analyst/Senior Analyst, AACU Information Security (Dallas, TX, US)

Intro

Why you'll love this job

This job is within the American Airlines Credit Union. The role is responsible for providing operational support for the Credit Union's Information Security Department.

What you'll do

Audit and monitor production system logs for unauthorized transactions and intrusions
Assist in performing security risk assessments and disaster recovery/business continuity planning
Assist in the development, implementation, and ongoing administration of the company's information security policies, procedures, guidelines and related documentation
Provide analysis and recommendations for information security configuration to IT Project Managers
Perform administrative functions to complete required tasks including recording issues into tracking system, checking voicemail/email, and documenting processes and issues
Promote security awareness programs within the company (i.e., phishing and employee engagement in the program)
Provide detailed verbal and written communication to management and peers
Lead projects to install new security applications and technologies
Ensure optimal use of vulnerability detection, anti-virus, malware, protection, and anomaly reporting software
Collaborate and maintain relationships with various departments across the organization
Manage end-user permissions, ensuring least privilege policies are followed
Provide elevated level support for the Technology Service Desk
Work tickets in the servicing queue, routing them to the appropriate team for follow-up, if necessary
Maintain knowledge with emerging technologies and advancements within Information Security
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

Senior Analyst additional responsibilites:

Identify emerging threats and oversee threat hunting, including phishing detection and response
Lead ongoing threat and vulnerability assessments and testing of information security controls
Identify and assess security risks and vulnerabilities, and develop migration strategies
Identify, evaluate and define new system security requirements and lead information security reviews
Design computer security architecture and develop detailed cybersecurity designs
Prepare and document standard operating procedures and protocols

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in computer science, management information systems or related field, or two years of equivalent progressive experience

Preferred Qualifications- Education & Prior Job Experience

Bachelor's degree in Business or an IT discipline from an accredited University, plus three or more years of information security experience
Industry certification such as; CISSP, MCITP, CISA, MCSE, or GIAC
Experience with networking and communication techniques including WANs, LANs, Internet, Intranets, and protocols such as TCP, UDP, and IPSEC
Security experience with networking technologies including, but not limited to: routers, switches and firewalls
Experience as a subject matter expert in at least two technology-related disciplines; intrusion detection, antivirus, data loss protection, access controls, perimeter security, internet filtering, LDAP systems, Active Directory, Exchange, MS SQL, etc.

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Ability to create and analyze system logs and network traffic captures from a security perspective; including anomalous traffic, intrusions, elimination of false positives, and recommendations for event tuning, using appropriate tools
Knowledge of industry best practices including ISO 17799/13335, NIST, COBIT, SANS, etc.
Knowledge in developing, implementing and communicating security policies, standards, guidelines and procedures
Ability to demonstrate excellent communications skills, both oral and written, with a variety of end users possessing a range of technological skills
Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
Ability to manage competing priorities and meet deadlines
Ability to be on-call 24/7 and willingness to work flexible shifts
Ability to travel as required
Ability to triage customer requests, apply playbook driven solutions, initiate potential incident investigations
Ability to follow process documentation
Ability to demonstrate information security concepts
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Manager, Technology Product Management (Dallas, TX, US)

Intro

Why you'll love this job

This role is part of the Next-Gen Operations Platform and Business team within the Integrated Operations Center division.
The Next-Gen Operations initiative is a multi-year transformation program focused on modernizing the Flight Operations System, decommissioning legacy platforms, and enabling future-ready capabilities across Crew and Operations. The program includes multiple concurrent workstreams designed to improve operational efficiency, agility, and resilience.
As Manager, Technology Product Management supporting the Flight Operations System modernization effort, you will play a hands-on role in translating business needs into executable work. You’ll collaborate with stakeholders, engineers, and testers to ensure timely, high-quality delivery. In partnership with product and technology team members, you’ll contribute to software evaluation and selection, support business process reimagination, and help bring the future-state vision to life through day-to-day execution.
On a daily basis, you’ll manage the product backlog, write and refine user stories, and collaborate with cross-functional teams to deliver features. You’ll also support software evaluation, contribute to redesigning legacy processes, and help implement new capabilities that enable the transformation of Flight Operations systems.

What you'll do

Lead, mentor and coach Product Owners (direct reports) enabling further growth and success
Influences stakeholders on the Product Strategy aligned to the Product Group (our portfolio)
Utilizes technical knowledge such as A/B testing, product architecture, continuous deployment process, DevOps practices, data models and analytics, querying languages, tools supporting automation/metrics and other technologies in support of the products/services owned
Uses data to define baselines, measures outcomes, share insights, order backlog items
Understands and supports resolutions to customer problems, needs, challenges, and opportunities for the product
Determines product objectives and key results that align to Product Strategy
Presents the thought process on product strategy, roadmap items, OKRs and planned releases to leaders and peers
Communicates regularly on OKRs, desired metrics, and areas requiring leadership’s attention
Influences and collaborates with stakeholders, peers, and other product leaders to deliver solutions that achieve the portfolio’s vision and goals
Collaborates with various internal team members such as UX, Technology, Vendors, Risk, Compliance, Security, etc.
Practices agility in discovering and delivering value continuously

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in related field and 5 years of applicable experience or 7 years of equivalent Product Management/Delivery work experience
Experience working in a product model that promotes better customer experience

Preferred Qualifications- Education & Prior Job Experience

Master’s degree in related field with 5+ years of experience in Product Delivery
Experience determining Product Market fit and defining a Go-to-Market strategy
Demonstrated familiarity with Agile Product Management tools

Skills, Licenses & Certifications

Relevant certifications in Product Management/Product Delivery field
Strong knowledge/expertise of product domain including the business model, constraints, regulations, user experiences, etc.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Staff Assistant I, Airport Station (Atlanta, GA, US)

Intro

Why you'll love this job

This job is a member of the Airport Stations Team within the Customer Experience Division.
Responsible for performing a wide variety of office duties including: coordinating meeting arrangements, typing, filing, ensuring telephone coverage, greeting and directing customers, handling mail, ordering and distributing office supplies, reconciling P-card spending, tracking anniversaries/birthdays, and arranging travel and hotel accommodations.

What you'll do

Provides assistance with preparation of management presentations and special projects as required
Administers, reviews, and monitors all local invoices through InvoiceWorks and disseminate as necessary
Troubleshoots and escalates office technology issues, including telephone and copier machines
Tracks and ensures employees complete onboarding duties, including appropriate system access, assignment of lockers, mailboxes, uniforms, badges, fingerprinting, training, etc.Assists in station event planning, coordination, and execution (i.e. Do Crew, luncheons, holiday meals, recognition events)
Handles payroll processing in Workbrain for management and support staff
Processes bereavement letters and coordinates local communications and response
Manages employee parking, including permitting and assignments, as required
Assists with timekeeping functions, data entry, data verification, reconciliations and filing
Maintains employee files, as necessary
Maintains Station meeting plans, including monthly emergency response
Accesses and manages various periodic reports, including performance, audit, expense, employee engagement and recognition, etc.
Updates required manualsFiles and maintains all security related items
Acts as backup for various payroll functions
Manages records for OSHA, safety, etc. (301's, weekly and annual)Assists with budget preparation and reconciliation, including monthly closeout of landing fees
Supports auditing activities as required
Tracks and verifies incentive funds earned
Liaises with CRE/Facilities and vendors to track local projects, as needed
Leads/directs work with other support staff, as needed
Performs other duties as required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED
Previous office/clerical experience

Preferred Qualifications- Education & Prior Job Experience

Aviation Experience

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Knowledge of policies, procedures, and corporate structure
Ability to prioritize work, be detail oriented and meet deadlines
Ability to perform in a fast paced environment and handle multiple tasks simultaneously
Ability to be self-motivated with strong organizational skills
Ability to grasp concepts and functionality of specific software and programs

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Manager, Airport Customer Care (Philadelphia, PA, US)

Intro

Why you'll love this job

This job is a member of the Hubs and Gateways Team, within the Customer Experience Division.
Responsible for managing, developing, and coordinating all customer related activities ensuring the highest level of customer satisfaction and experience.

What you'll do

Oversees day to day customer service operations including oversight of the ticket counter and gate activity in multiple facilities
Directly leads and supports a large group of Customer Service Managers/ Customer Service Coordinators
Ensures efficient use of resources to achieve operational performance targets
Enforces all company and departmental procedures including safety and security
Reviews staffing requirements and bid schedules for all employees
Communicates procedural changes to Customer Service Managers and frontline employees ensuring compliance
Monitors and analyzes trends to achieve on time performance
Mentors and develops employees
Identifies areas which require improvement
Develops and implements processes to achieve improved efficiency and productivity
Enhances vendor relations and ensures contractual obligations are performed
Ensures all internal audit requirements are in compliance
Develops an annual expense plan and monitors the budget
Assists with interviews and selection of Customer Service Managers/Customer Service Coordinators
Ability to work rotating shifts including nights, weekends and holidays
Complete other duties as required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s Degree in Business Management or relevant field or equivalent experience/training
3 years’ work experience in Airline Customer Service supervisory

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Excellent analytical skills and proficient use of PC related software
Strong leadership and organizational skills
Ability to multi-task and handle shifting priorities within a fast-paced, dynamic work environment and can tolerate high stress situations
Ability to effectively delegate work assignments and manage large groups of employees

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Production Assistant, Base Technical Operations (Charlotte, NC, US)

Intro

Why you'll love this job

This job is a member of the Base Maintenance Team within the Integrated Operations Division.
Responsible for providing clerical administration support for Maintenance Base employees.

What you'll do

Develops and maintains various department reports, including weekly headcount reports
Supports all aspects of WorkBrain maintenance, including time coding, shift schedules, maintain currentcrew lists, process overtime, shift swaps, and vacation with union bid lists, etc.
Maintains confidential employee files, field Trip and overtime records using WorkBrain database and/orStaff Admin
Provides front desk telephone coverage, including inquires
Greets and directs base employees and external visitors
Maintains office supplies inventory and initiates department supplies order when necessary
Submits transactions for computer and system access and password resets
Sorts and files data and correspondence; interacts with all levels of management and shop employees
Type 25-49 wpm
Must be able to work any shift, including nights and weekends

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
Office experience

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Knowledge of RES, DECS, Sabre, IMS, View Direct, SmAArtbuy, I-Payables and WorkBrain
Ability to prioritize and organize work functions effectively
Exercise good judgement and work under time constraints with professionalism, efficiency, patience andtact
Ability to prepare correspondence and format reports
Ability to track, coordinate, and oversee several projects simultaneously with minimum supervision
Ability to maintain confidentiality including payroll information
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airportsecurity identification display areas (SIDA), if applicable
Ability to secure appropriate airport authority and/or Customs security badges, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Representative, Administration Center (Dallas, TX, US)

Intro

Why you'll love this job

This job is a member of the Workforce Administration Team within the Technical Operations Division.
Responsible for providing administrative support for Tech Ops represented team members and its leadership group.
Collaborating with a cohesive group in a busy office setting, ensuring the success of the Workforce Administration team.

What you'll do

Prepare and maintain various department reports, including weekly headcount reports and daily manning.
Responsible for all aspects of payroll using Workbrain payroll system; including time coding and shift schedules.
Proffer and process overtime, field trips, and shift swaps according to the rules and limitation of the collective bargaining agreement and the Workbrain system.
Process vacation changes according to leadership directions, the guidelines outlined in the contract agreements and the Workbrain system.
Providing excellent service to our internal customers; including phone, email, and walk-in inquiries.
Greets and directs team members and external visitors.
Maintains office supply inventory and initiates department supply orders when necessary.
Submits transactions for computer and system accesses.
Sort, track and file data and correspondence
Process time-sensitive requests
Efficiently and effectively communicate to high levels leadership to address operational inquires
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display area (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US customs security badges, if applicable
May be required to work shifts, nights, weekends and holidays
Must be willing to travel as required for professional development

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalent
Prior administrative experience
Prior experience with Microsoft Office software including Word, Excel, PowerPoint etc.

Preferred Qualifications- Education & Prior Job Experience

Minimum of 1 year experience in an office setting
Associate’s degree or equivalent work experience

Skills, Licenses & Certifications

Knowledge of the applicable workforce collective bargaining agreements (IAM/ TWU)
Broad understanding of Workbrain or other time and attendance applications
Ability to prepare correspondence and format reports
Ability to maintain confidentiality with team member files, payroll data and personal information
Ability to prioritize and organize work functions effectively
Ability to exercise good judgement and work under time constraints with professionalism, efficiency, patience and tact

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Principal Architect, IT Applications (Dallas, TX, US)

Intro

Why you'll love this job

This job is a member of the Information Technology team within the Information Technology Division.
This position is a senior technical role on a highly skilled and experienced team providing technical application design and leadership services.

What you'll do

Oversees and contributes to the technical approach of application design
Collaborates with developers to guide the architecture approach for the Functional and Technical Design; reviews, revises, and approves the content of these design documents
Creates required documents to support technical application architecture, vision, strategy, standards, policies, and presentations
Continually contributes technical input and responses in meetings and discussions in order to support the best application architecture
Escalates technical issues when needed to keep project on track and minimize risk
Creates, maintains, and communicates application architecture standards and procedures related to design, development, and other associated activities
Reviews Business Requirements documents and where applicable, offers alternative best-practice solutions prior to start of design
Reviews source code changes and/or unit test cases when applicable (i.e. where design, coding or project can involve high risk).
Provides technical assistance and feedback, as needed, related to the M&E application and its architecture
Consults and advises resources for related application architecture and infrastructure services and technologies
Applies appropriate technology to reduce costs and/or improve productivity resulting in value to the company
Maintains an effective approach on problem solving, multi-tasking, coordinating, and scheduling in accordance with stated goals to ensure visibility and predictability
Influences and empowers team members for growth and independence
Consistently demonstrates a positive, professional, leadership attitude and frame of mind when working with and communicating with others

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's in Computer Science, Computer Engineering, Technology , Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
8 years of development experience in COBOL, IMS DB/DC
5 years architectural and design experience

Preferred Qualifications- Education & Prior Job Experience

Master's in Computer Science, Computer Engineering, Technology , Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
3 years of technical or team leadership experience
Airline industry experience

Skills, Licenses & Certifications

Proven ability to build strong and sustainable relationships with internal and external stakeholders
Hands-on experience in systems development in a variety of computing architectures and environments; proven experience with conceptual strategy and direction
Proficient in Agile and SDLC methodologies
Proficient in application architecture and design
Knowledge of IBM MQ, IIB, and/or SOA
Significant experience in requirements analysis and use case development, with a thorough understanding of software development life cycles, development and technology tools, testing methodologies, and requirements gathering
Experience supporting and directing technical architecture for supported business domains
Passion for change and continual improvement with ability to effectively lead, drive, and support change
Proven ability to work across multiple functional teams in the creation of business solutions
Experience with the operations characteristics of large scale and highly available computer systems deployed in a variety of software and hardware environments
Knowledge of systems integration practices and understanding of Service Oriented Architecture principles and practices
Ability to simultaneously manage a large Architect workload involving multiple projects, day-to-day tasks, meetings and ad-hoc technical requests
Ability to adapt to unexpected events, new facts, and rapidly changing circumstances
Ability to thrive in a sense-of-urgency environment and leverage best practices
Ability to be highly responsive and communicative, act with urgency, commit to follow-through and delivery, and respond to many simultaneous challenges with tenacity and innovation
During adversity or challenges, ability to apply discipline, responsibility, initiative, and resources to stay on course and/or achieve resolution
Understanding of the application environments and related tools, and their relationship to each other
Understanding of the end-to-end implementation process and procedures

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Analyst/Sr Analyst, Coupa Administrator (Dallas, TX, US)

Intro

Why you'll love this job

This role is a key member of the Coupa Team within the Finance Division, responsible for leading Coupa platform administration and driving strategic initiatives across Source-to-Pay processes. The ideal candidate will bring strong project management capabilities, a proven aptitude for process improvement, and a proactive approach to change management and training delivery.

What you'll do

Serve as the primary administrator for Coupa Sourcing and Contracting modules, ensuring optimal configuration and alignment with business processes.
Lead procurement and finance projects, including upgrades, automation, and cross-functional initiatives.
Drive process improvements to reduce manual work and boost efficiency.
Develop and deliver Coupa training and documentation to promote best practices.
Build Power BI and Excel dashboards/reports to support Source-to-Pay decisions.
Recommend scalable improvements and automation using Alteryx and Process Automate.
Coordinate project plans and timelines with stakeholders for timely execution.
Manage Coupa releases, upgrades, and configurations with IT and business teams.
Ensure SOX and internal governance compliance.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s Degree or 5+ years equivalent work in:
- Management or Business Information Systems (MIS/BIS)
- Computer Science or Engineering
- Supply Chain Management/Operations
- Agile project management/delivery, process improvement, change management, automation adoption, S2P processes/platforms or related functions.
- Coupa or other Enterprise Source-to-Pay systems (ex. SAP Ariba)

Preferred Qualifications- Education & Prior Job Experience

MBA or advanced degree in a related field.
Familiarity with SOX compliance and governance.
Certified ScrumMaster (CSM) or Project Management Professional (PMP).

Skills, Licenses & Certifications

Detail-oriented with strong organizational and time management skills.
Skilled at balancing priorities and delivering results efficiently.
Analytical and solutions-focused; expert at driving change.
Proficient in Power BI development, Excel, PowerPoint, Cognos, and Azure DevOps.
Passionate about process optimization and tech enablement.
Clear communicator with strong stakeholder engagement skills.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Instructor, Ground Operations Training (Dallas, TX, US)

Intro

Why you'll love this job

The Instructor, Ground Operations Training is part of the Ground Operations Training Team within the Airport and Cargo Divisions. This role will have a direct impact on team members through facilitation of courses, development of new content and mentorship.

What you'll do

Facilitate American Airlines ground operations training programs
Connect with, develop, engage and guide learners within your care
Communicate clearly and empathetically, creating a welcoming learning atmosphere
Provide effective and timely feedback; helping elevate the facilitation of courses and quality of content
Collaborate with other team members across the training organization on a variety of projects
Maintain accurate records of training activities and materials
Support and participate in special projects and programs such as pilot classes for new training initiatives
Develop and maintain productive relationships with both airport and corporate leadership, demonstrating professionalism in all interactions
Ability to travel extensively both domestic and internationally to facilitate courses and provide mentorship and support
Ability to work: days/evenings/weekends/holidays

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree or equivalent training/experience
2 year of experience working in an airport environment with knowledge of ramp operations or relevant experience
Previous classroom facilitation and management experience

Preferred Qualifications- Education & Prior Job Experience

Mainline ramp experience
Mainline operations or control center experience
Proficient understanding of adult learning principles
Proficiency with programs and software related to ramp and/or control center based team members (RampLink+, SABRE, DECS, GET, Realtime, etc.)

Skills, Licenses & Certifications

Effective presentation and facilitation skills
Ability to command a room, inspire confidence, and represent the training organization with grace and professionalism
Demonstrated leadership skills
Self-starter with proven leadership skills and ability to problem solve, while remaining calm under pressure
Ability to manage multiple projects efficiently and effectively
Effective planning, organization, and time management skills
•Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Manager, Labor Relations (Dallas, TX, US)

Intro

Why you'll love this job

This job is a valued member of the Labor Relations Department, supporting the Labor Relations Flight Teams within the Corporate Affairs Division.
American prides itself on hiring the best Pilots in the industry and you’ll use your skills and experience to play an active role in supporting this group that connects people, families and businesses around the globe.
You’ll be exposed to leaders and teams from dozens of backgrounds and cultures, and you'll pave your own path to success while being responsible for maintaining working relationships with operational areas and union partners.
Utilizing your skills and expertise, you’ll find endless opportunities to anticipate needs, develop a plan, and work collaboratively with our business and union partners to support and maintain strong labor relations.

What you'll do

Provide prompt, effective, and informed support on Pilot labor-related issues to management within multiple corporate departments.
Negotiate, implement, interpret, and administer the Pilot Collective Bargaining Agreement.
Manage disputes and work collaboratively with union representatives to arrive at appropriate resolutions.
Provide support for grievance handling up to and including participation in System Board arbitrations.
Develop and maintain strong relationships with Union counterparts.
Research and resolve escalated issues arising from contract interpretation and operational areas requiring coordination with other departments.
Provide input to strategic decisions that affect all functional areas of responsibility and overall labor strategy.
Evaluate and track labor processes and assess for continuous improvement opportunities.
Guidance and coordination of related management activities in support of American Airline’s purpose “To care for people on life’s journey.”
Travel as needed to build and maintain relationships with the operational teams and to investigate and adjudicate grievances and/or disciplinary matters.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in Labor Relations, Employee Relations, Industrial Relations, Political Science, Human Resources Management, or related field or equivalent experience/training.
5 years’ experience in Labor Relations, operational management of unionized employees, or HR.
2 years in a supervisory/management position.
Experience or formal training in early dispute resolution strategy.

Preferred Qualifications- Education & Prior Job Experience

Previous contract administration and negotiation experience.
Advanced degree in Labor Relations, Employee Relations, Industrial Relations, Internal Relations, Political Science, Human Resources Management, or related field.

Skills, Licenses & Certifications

Excellent interpersonal skills with demonstrated ability to effectively interact with employees at all levels.
Ability to quickly respond to change and communicate new directions to client groups.
Independent thinking, strategic analysis, ownership of responsibilities, and ability to anticipate next steps.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Analyst/Sr Analyst, Labor Relations (Dallas, TX, US)

Intro

Why you'll love this job

This job is a valued member of the Labor Relations team within the Legal department
Every day, you’ll have the opportunity to face new challenges and new problems to solve in an evolving industry
You’ll have a direct impact on enabling change in the enterprise by defining needs and recommending solutions that deliver value to stakeholders
Initiatives may be strategic, tactical, or operational - tapping into a wide variety of your skill sets

What you'll do

Support the Labor Relations organization in various ways including reporting, automation, project management, and tracking – specifically in the areas of bargaining and grievance management – while gaining the skills experience to become a Labor Relations Manager
Gain and in-depth understanding of the represented workgroup contracts and their impact on the operational groups at American Airlines
Assist the team by gathering information during negotiations, mediations and arbitrations, and supporting business objectives
Partner with multiple stakeholders at the company to ensure contract compliance and company strategies

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in a related field
2-3 years of experience in operational strategy or analytical roles
Proficiency in Microsoft Products (Excel, PowerPoint, SharePoint, etc.)

Preferred Qualifications- Education & Prior Job Experience

Experience working across multiple work groups and various levels of management, with an emphasis on analytical and strong research skills
Data visualization and automation (Tableau, PowerBI, Power Automate, etc.)
Prior experience in Labor Relations, with understanding of the Railway Labor Act

Skills, Licenses & Certifications

Strong written and verbal communication skills
Willingness to learn and adapt to changing direction
Strong organizational skills and ability to work independently with minimal supervision
Collaboration with team on project work
Ability to gather data and share in a way that tells a story
Adept at researching and problem solving

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Aircraft Base Maintenance (Tulsa, OK, US)

Intro

Why you'll love this job

This job is a member of the Base Maintenance Team within the Integrated Operations Division.
Responsible for supervising a team of Crew Chiefs and mechanics as a key member of the dynamic and fast-paced American Airlines Maintenance organization.

What you'll do

Leads by example, coaches our team members to success and builds trustworthy relationships
Manages the daily Production requirements through subordinates
Ensures team members are following procedures in order to ensure maximum efficiency, compliance and safety
Leads staff to ensure team member's skills are utilized to the highest degree possible; leads coordination with Maintenance Training to ensure on-going enhancement of staff and skill set
Conducts regular meetings with Business Reviews and Boardwalks to ensure best possible communication, identification, and resolution of action items
Monitors the coordination of maintenance manpower requirements overtime and consistency with program scheduling and priorities
Maintains effective communication between Maintenance, Engineering, Facilities Maintenance and other Supply Chain groups
Ensures team members know, understand and are engaged in achieving critical Metrics and key performance indicators
Executes manpower deployment and shift production requirements

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School Diploma or GED equivalency
3 years of aircraft maintenance experience
FAA Airframe & Powerplant Certificate
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

1 year leadership experience supervising production operation in an area related to heavy/shop maintenance
Experience supervising and/or leading workgroups

Skills, Licenses & Certifications

A&P License
Strong working knowledge of the GPM and SPPM
Understanding of Airline/Technical operations
Knowledge of audit requirements
Knowledge of labor reporting and crew utilization
Strong interpersonal and PC skills
Ability to concurrently manage multiple areas of responsibility.
Excellent analytical, organization and planning skills
Must pass a background reference check and criminal fingerprint check
Ability to work effectively with all levels of team members

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Supervisor, Payroll Operations (Phoenix, AZ, US)

Intro

Why you'll love this job

This job is a member of the Payroll Tax Team within the Finance Division responsible for Payroll Tax reporting.

What you'll do

Provide leadership, motivation, and development for employees.
Lead and supervise payroll tax staff to ensure accurate and timely payroll tax withholding, reporting and processing.
Provide documentation and support for internal and external audits, ensuring compliance with regulatory requirements.
Analyze business processes, making changes as necessary to increase efficiencies, while maintaining compliance with SOX (Sarbanes-Oxley) processing requirements.
Maintain a strong understanding of payroll tax laws and ensure accurate reporting and compliance.
Create and maintain up-to-date documentation of payroll procedures and workflows.
Provide communication to all levels of management as required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

5 years of Payroll Tax or Accounting
Experience with a large payroll system (e.g. SAP)

Preferred Qualifications- Education & Prior Job Experience

Bachelor's Degree in Accounting, Finance or related field or equivalent experience/training
3 years of supervisory experience in a business environment

Skills, Licenses & Certifications

Ability to demonstrate excellent analytical and organizational skills
Ability to work independently and effectively prioritize projects with conflicting deadlines
Ability to be flexible and capable of adapting to constant change
Must work well under tight deadlines and high stress situations
Ability to think critically, analyze problems, and develop creative solutions
Ability to demonstrate strong attention to detail and well-organized
Strong PC skills, including Microsoft Excel
Ability to demonstrate an absolute commitment to customer service

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Manager, IT Engineering (Dallas, TX, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.

What you'll do

Exhibits strong business and leadership skills, deep technology perspective to guide solutions, and strong communication skills to coordinate with Engineers to ensure they understand business needs and objectives, as well as technical requirements of products
Collaborates with Business and IT leadership to execute and communicate organization’s technical vision, mission, and work priorities, and drives progress towards roadmaps and ensures efficient technical product management and effective communication with stakeholders
Creates environment for delivery teams to be self-governing organizations who are accountable for their own performance and delivery commitments and measured accordingly
Removes roadblocks, cultivates relationships, and effectively communicates across IT and at various levels of leadership
Removes squad impediments and emphasizes cross-functional collaboration between roles
Provide input on technology decisions, people management, and product features across all stages of product lifecycle
Establish open lines of communication between engineering squads and IT leadership, and support clear adherence to business requirements
Facilitate and monitor clear Engineer check-ins, sprint deliverables, and open communication toward squads and stakeholders
Drives forward increased technical upskilling across organization with education, programs, and metrics
Manage Engineer staffing strategy to ensure alignment to Scrum and Agile principles and work closely with Scrum Lead
Promote use of industry leading technology trends and continuously assess AA IT needs and areas for improvement
Manages and leads adoption and migration of new and emerging technologies
Leads, develops, and mentors a high performing engineering team of individuals with a diverse range of technical skills and experiences
Exhibits a desire for continuous learning and sharing of new knowledge within the organization
Responsible for the hiring and managing of squad members, including staffing and performance reviews as well
Responsible for budget management and forecasting
Manages production issues and off-hours support, communication, and coordination, as needed
Works extended hours occasionally, based on the needs of the project and the operation

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Technology, Computer Science, Information Systems,  or related technical discipline, or equivalent experience/training
5 years of experience participating in delivery of solutions using ITIL / Agile / XP, or similar methodologies
3 years of experience leading product teams
Knowledge in Windows Server
Knowledge in Linux Server
Knowledge in Synthetic Monitoring
Knowledge in VMware
Knowledge in Active Directory
Knowledge in PowerShell
Knowledge in Networking
Knowledge in SD-WAN
Knowledge in SQL / MySQL

Preferred Qualifications- Education & Prior Job Experience

Airline industry experience, including engineering/business processes and supporting technology
Technical Lead experience preferred
Airline experience preferred
E-Enabled (Connected) Aircraft technologies experience preferred
Aircraft Network Security experience preferred
Aircraft data management experience preferred

Skills, Licenses & Certifications

Proven track record in leading Engineering initiatives that generate substantial value; well organized, able to multi-task, able to prioritize with minimal direction
Strong technical leadership, and extensive experience in Agile methodology-style leadership environment
Excellent communication skills to present to executive management often and emphasize the important intersection of business and technology
Proven ability to handle multiple products/work streams and demands efficiently
Experience in leading a team of individuals with various levels of skills and experience in potentially high stress and challenging situations
Demonstrated initiative, flexibility, and ability to adapt to changing priorities and work environment
Leads, influences, and upholds technology standards to ensure resiliency goals are met and continuously improved upon
Basic financial skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Manager, AAdvantage Membership Strategy (Dallas, TX, US)

Intro

Why you'll love this job

This job is a leadership position on the AAdvantage® Loyalty team.
AAdvantage® is the world’s best and most rewarding airline loyalty program, proving time and again that life is better as an AAdvantage® member.
As a Sr. Manager, you will be responsible for managing a team of analysts who design the AAdvantage® experience, including status, benefits, and engagement activities using customer and analytical data.
The customer is at the heart of everything we do at American, and the AAdvantage® program is uniquely positioned to influence customer preference for and lifelong loyalty to American Airlines.

What you'll do

Define the strategy that makes the AAdvantage® program rewarding for members, including direct and indirect design of the core program, enrollments, status levels, benefits, rewards, promotions, mileage accrual, and redemptions.
Promote and champion a customer-centric view across the company through the lens of the AAdvantage® program to drive customer loyalty and preference for American Airlines.
Lead data-driven initiatives that provide an industry-leading loyalty program that engages and stretches members into deeper relationships with American Airlines.
Collaborate with groups across the company, including Cobrand, Global Engagement, Analytics, Customer Experience, Revenue Management, IT and Delivery, Sales, Legal, and operational teams to ensure the AAdvantage® program is communicated appropriately to customers and team members across all touchpoints.
Partner with IT, Delivery, and data teams to develop the optimal member strategy, both for the annual program and ad hoc initiatives.
Track key customer segments and KPIs to improve both long-term and short-term revenue performance of the loyalty program.
Evaluate and pursue external partnership opportunities to enhance the customer experience within the loyalty program.
Develop detailed analyses, proposals, and presentations that will be shared with and presented to senior leadership.
Represent the AAdvantage® program to internal and external stakeholders and at all levels of leadership within the company.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree or equivalent experience/training
7 years related work experience
Experience in managing a team of data analysts with advanced quantitative skills
Experience in customer strategy, customer data analysis, data-driven marketing, customer relationship management, or a similar field

Skills, Licenses & Certifications

Ability to synthesize vast amounts of seemingly disparate data and translate into actionable insights
Ability to deliver clear and concise findings to a variety of audiences, including senior management, by integrating data from different sources
Ability to work effectively with multiple groups which have differing priorities
Understanding of customer data and customer interactions specific to the airline as well as customer behavior and customer experience management practices that are applicable to all industries
Ability to coach data analysts to improve their use of customer data and analytical techniques
Excellent leadership skills
Strong commitment to delivering high quality

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Flight Simulator Engineer (Charlotte, NC, US)

Intro

Why you'll love this job

A Flight Simulator Engineer will possess practical and theoretical knowledge required in the simulated environment.
Such knowledge will include but is not limited to proficiency in analog/digital theorems and techniques at a level to include some design capabilities, system concepts on computer systems, linkage, data storage devices and peripheral equipment, proficiency in software language manipulation, skills necessary for system troubleshooting, remodeling and trainer enhancements, proficiency in hardware/software and electronics.

What you'll do

These are the essential functions of the job
This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job, absent undue hardship. Please contact Accommodations@aa.com should you wish to request an accommodation.

Flight Simulator Engineer Technical Functions

Enter all areas of a full motion simulator, including climbing and descending steep and narrow passageways, working in tight spaces, or stooping, and sometimes carrying heavy equipment or tools
Access maintenance areas using stairs or ladders
Design, fabricate, document, and install training equipment to include parts or complete pieces of equipment
Assist in the development and enhancement of trainers and systems
Install design modifications from approved simulator engineering releases and rectify obvious simulator discrepancies, as assigned
Develop and install lesson plans, as assigned
Design relevant hardware and software, as assigned
Participate in the development of new or modified equipment design specifications with vendors and other Company personnel, as assigned
Perform modifications to maintain equipment operating requirements
Implement engineering change orders and bulletins to advise flight training staff on the operation of training equipment
Perform operational checks and preventative maintenance in compliance with Company procedures and vendor requirements
Evaluate simulator flight functions
Assist in and perform Qualification Test Guide (QTG) modifications and FAA evaluations
Assist with system evaluation, testing, and programming of software in line with vendor and regulatory requirements
Maintain operating requirements and regulatory compliance of flight simulators, flight simulator sub-systems and components, flight simulator visual systems, flight simulator visual database modeling, cockpit procedure trainers, and ground school training devices used for flight training
Perform maintenance of miscellaneous audio and visual equipment when assigned
Monitor the performance of flight simulator systems
Research and evaluate vendor sources and parts required for equipment maintenance and repair
Take corrective action to prevent and/or minimize the shut down time of equipment and to maximize up time of equipment
Maintain relevant stock, manuals, and documentation systems
Instruct and train other employees concerning training equipment operations and procedures
Lead other personnel in the modification, assembly, and maintenance of flight simulator equipment
Work with flight/in-flight crews, maintenance personnel, vendors, and instructors
Generate and update technical documentation (e.g., instruction manuals, wire lists, schematic drawings, mechanical assembly drawings)
Comply with all FAA Part 60 requirements in the maintenance of simulators
Transport tools and equipment throughout work area

What you'll do (cont.)

American Airlines General Functions

Perform all functions in accordance with safety procedures and policies
Coordinate with other employees and stakeholders to accomplish work tasks
Report to position on time, as scheduled, and at assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays
Complete all required job-relevant training, including vendor training
Adhere to government (e.g., DOT, FAA, TSA, EPA, OSHA) regulations
Adhere to company policies, procedures, and performance standards
Follow instructions or receive assignments from management
Perform duties that require general safety awareness (e.g., when working in an area with moving vehicles)
Operate material handling equipment, including forklifts, cranes, etc.
Use relevant tools and test equipment to complete work
Maintain required forms, records, and equipment logs

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Minimum education of a two (2) year degree in an accredited electronics school or a related technology (computer science, mathematics, electronics, or electrical engineering) or equivalent experience required
Two years’ experience in simulator technology preferred
Must be able to work shifts, weekends, and holidays
Knowledge of mainframe, mini, and personal computers required
Knowledge of programming languages Fortran, C and C++ highly desirable
Ability to read, write, fluently speak and understand the English language

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Manager, Airport Customer Care (Charlotte, NC, US)

Intro

Why you'll love this job

This job is a member of the Hubs and Gateways Team, within the Customer Experience Division.
Responsible for managing, developing, and coordinating all customer related activities ensuring the highest level of customer satisfaction and experience.

What you'll do

Oversees day to day customer service operations including oversight of the ticket counter and gate activity in multiple facilities
Ensures efficient use of resources to achieve operational performance targets
Enforces all company and departmental procedures including safety and security
Reviews staffing requirements and bid schedules for all employees
Communicates procedural changes to Customer Service Managers and frontline employees ensuring compliance
Monitors and analyzes trends to achieve on time performance
Mentors and develops employees
Identifies areas which require improvement
Develops and implements processes to achieve improved efficiency and productivity
Enhances vendor relations and ensures contractual obligations are performed
Ensures all internal audit requirements are in compliance
Develops an annual expense plan and monitors the budget
Assists with interviews and selection of CSMs/Customer Service Supervisors
Ability to work rotating shifts including nights, weekends and holidays
Complete other duties as required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s Degree in Business Management or relevant field or equivalent experience/training
3 years’ work experience in Airline Customer Service supervisory

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Excellent analytical skills and proficient use of PC related software
Strong leadership and organizational skills
Ability to multi-task and handle shifting priorities within a fast-paced, dynamic work environment and can tolerate high stress situations
Ability to effectively delegate work assignments and manage large groups of employees

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Material Logistics Specialist (Pittsburgh, PA, US)

Intro

Why you'll love this job

Responsible for being a key reason why friends, family, and customers of American Airlines fly safely and on time.
There are also opportunities for job growth and advancement, training, and working with many of the industry’s most talented aviation professionals.

What you'll do

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job, absent undue hardship. Please contact Accommodations@aa.com should you wish to request an accommodation.

Technical Functions

Maintain inventory within established specifications and in serviceable condition by following the appropriate procedure to exchange a broken tool, to request repairs, or to requisition additional supplies
Check items handled against requisitioning or accompanying forms to identify any apparent mishandling, discrepancy, or other error
Check tools for serviceability and expiration date
Count physical inventory, checking minimums and maximums
Identify objects by referring to parts catalogues, parts lists, location index, and company manuals
Inventory and warehouse supplies, including tools and materials
Issue items upon request to authorized personnel
Load and unload items
Pack and unpack items
Place discrepancy items into a special action holding area (SAD)
Receive and prepare parts and materials for shipment
Requisition parts and materials
Set up stock room/inventory facilities (e.g., determine proper storage methods, identification, and stock location)
Sort non-serviceable items into salvage or scrap bins according to their condition
Stock and retrieve items according to company, fire safety, and “good housekeeping” regulations and practices
Visually inspect items for defects, damage, or wear
Complete proper paperwork to loan, borrow, or buy parts from other airlines
Correct routine errors related to requisitioning and its accompanying forms
Exchange information with Inventory Records personnel
Give data on stock to Company personnel
Provide support to management in the completion of audits, as needed
Read and understand materials, such as FAA/OSHA regulations and packaging instructions for shipping out dangerous goods
Report any discrepancies to Crew Chief or supervisor
Report overdue items and shortages to Crew Chief or supervisor
Drive motor vehicles and other stores equipment
Obtain certification on and drive a forklift
Operate storage equipment (e.g., parts chaser, tricycles, and other carts) in a safe manner
Pick-up and deliver parts and materials to designated locations
Use handhelds (e.g., iPads, scanners) to confirm receipt of company materials
Use proper personal protective equipment (PPE) to perform work (e.g., harnesses or seatbelts)
Use various tools (e.g., hammer, pliers, screwdriver, drill)

MLS General Functions

Perform general housekeeping in work area
Handle hazardous materials
Sign for the quality of own work
Maintain knowledge of and work with manuals, supply/parts catalogs, electronics parts tracking systems, and other parts ordering devices
Maintain knowledge of tool Inventory and control systems, tool checkout, including shelf-life items and certification records
Maintain security clearance, driver’s license, and Security Identification Display Area (SIDA) badge

What you'll do (cont.)

American Airlines General Functions

Coordinate with other employees and stakeholders to accomplish work tasks
Receive assignments from Crew Chief or supervisor
Properly complete forms, records, reports, and other paperwork
Report to position on time, as scheduled, and at assigned station or location, including varying shifts, weekends, and holidays
Perform all functions in accordance with safety procedures and policies
Complete job-relevant trainings

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED.
Valid driver's license.
Ability to read, write, fluently speak and understand the English language or language native to geographical location.
Applicants must have either successfully completed two years (equivalent) of college or have received a certificate from an acceptable trade/technical school or must have twelve (12) or more months of acceptable experience in a general warehouse or similar type supply function involving receiving, shipping and binning material by parts and serial number.
Successful completion of all required qualifying tests; including hazardous material handling.
Read and write legibly to complete forms and/or acknowledge messages, as well as identify Company part numbers, invoice, bill of lading, and shipper numbers, as required.
Ability to distinguish colors.
Use simple arithmetic (Addition and subtraction of six-digit numbers)
Must have knowledge of and the ability to use basic computer skills.
Expected to meet all qualifications as designated in the Material Process Specification Manual (MPSM) and satisfactorily demonstrate qualifications by successfully completing the applicable test(s) prior to the expiration of the probationary period.
Must be willing to work outdoors in any weather conditions in accordance with Company Safety Guidelines.
Must be willing to work extra hours when there are operational needs, such as weather delays.
Ability to work rotating shifts including weekends, holidays, and days off.
Reports to work on a regular and timely basis.
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA).
Must be able to secure appropriate airport authority and/or US Customs security badges.
This job is subject to Department of Transportation (DOT) drug and alcohol testing. Your previous employers will be contacted to verify if you had any DOT drug violations and/or refusals to test for drugs or alcohol in the previous two-year period. Your DOT required urine specimen will be tested for the following substances: Cocaine, Marijuana, PCP, Amphetamines, and Opiates.
Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Analyst/Sr Analyst, Workforce Planning & Analysis (Dallas, TX, US)

Intro

Why you'll love this job

Responsible for developing robust workforce plans, models, and bid structures to ensure that various Tech Ops groups are provided with the headcount required to achieve business performance goals.
This role is a part of the Strategy, Process, and Analytics team within the Tech Ops. Division group

What you'll do

Develops and maintains staffing models to analyze workforce requirements and provide accurate staffing forecasts
Identifies, analyzes, and recommends solutions to workforce planning issues and develop strategies to optimize staffing
Evaluates operational and financial implications of strategic changes including, but not limited to, flying schedule, labor contract provisions, regulatory provisions, and technology
Use technology and analytics to automate and improve reporting and other day-to-day processes
Completes ad-hoc projects and analyses as assigned
Oversee concurrent, diverse, and time-sensitive improvement projects from inception to completion in various areas, including, but not limited to, workforce sourcing, changing industry regulations, labor agreements, and transformation initiatives
Work collaboratively with cross-functional groups to create comprehensive strategies and solutions to routine processes and strategic projects such as long-range planning, budgeting, forecasting, and ad hoc analysis like retirements, hiring, and training.
Works closely with all levels of Operations and Finance personnel and leadership to provide support, evaluate changes, and achieve buy in to processes and practices
Able to leverage advanced analytics to deliver optimal staffing levels for the airline. 6,700 daily flights and a large workforce create a considerable opportunity to apply analytics to forecast, optimize, track, report, and manage business variables
Must be willing to travel when needed for business (up to 5%)

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Aviation, Business, Economics, Mathematics, Statistics, Finance, Engineering or related technical field or equivalent experience/training
3 years of related experience

Preferred Qualifications- Education & Prior Job Experience

Experience with Excel, SQL, Simulation software, and Tableau/PowerBI
Working knowledge of probability, statistics and forecasting techniques
Basic airline operations or union agreement knowledge (crew, airports, or the like) and understanding of corporate planning process and decorum

Skills, Licenses & Certifications

Excellent quantitative and analytical skills with an aptitude for problem solving
Strong analytical background involving data input, manipulation and presentation
Self-motivated and logical with aggressive approach to identifying and solving problems
Strong written and verbal communication skills, with ability to effectively interact with employees at all levels of the organization
Ability to make independent judgments and decisions while taking ownership of job responsibilities
Strong presentation development and delivery skills
Strategic mindset with a demonstrated aptitude for understanding the business, working with data, and solving problems creatively
Self-motivated individual with a high personal standard of excellence who can work independently to drive for results
Ability to work effectively, meet deadlines, and shift priorities appropriately in a fast-paced, dynamic work environment with great attention to detail

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Crew Manager, Inflight (Boston, MA, US)

Intro

Why you'll love this job

This job is a member of the Inflight Team within the Customer Experience Division.
Must be energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
Responsible for collaborating interdepartmentally to drive reliability, engagement with crews, problem solving and supporting continuous improvements.
Supports crews in the actual operation while consistently helping to deliver an on-time departure for our passengers

What you'll do

Drives operational excellency while maintaining safety standards
Supports departmental and station goals and metrics
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity through visibility and engagement.
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by engaging crews in the operation and promoting safety standards and initiatives
Ensures a quality product is consistently delivered to our customers
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Collective Bargaining Agreement (CBA) and ensure team members adhere to corporate policy/procedure.
Ability to analyze and make decisions based on data and work in an increasingly digital environment while leading people.
Manage escalated service issues and be visible to your team members when problems arise.
Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.
Ability to learn and apply union contract rules/regs in daily interactions with crewmembers and APFA

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in related field or equivalent experience/training
3+ years of relevant experience
Must be able to work shift work, including weekends and holidays.
Must be able to work on-site at assigned base/location.

Preferred Qualifications- Education & Prior Job Experience

Current Flight Service, Passenger Service or Passenger Sales experience
An understanding of working with a contract labor group is desirable

Skills, Licenses & Certifications

Ability to coach, develop, and lead a team of Flight Attendants
Available to work shifts that include early mornings, late nights, weekends and Holidays. Along with the
flexibility of shift changes for operational needs
Excellent interpersonal, planning and organizational skill
Must be able to Meet the qualifications to train as a flight attendant, to enable better leadership of your team
Neat, well-groomed and capable of making a positive impression
Be service oriented
Able to push/pull force of up to 60 pounds
Successfully perform physical requirements of the job, including emergency evacuation drills
Ability to effectively coordinate multiple projects at the same time
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security
identification display areas (SIDA), if applicable
Ability to secure appropriate airport authority and/or US Customs security badges
Must Pass U.S. Department of Transportation (DOT) mandate drug test

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Analyst/Sr Analyst, Revenue Management Development (Dallas, TX, US)

Intro

Why you'll love this job

This job is a member of the Revenue Management Team within the Revenue Management Division.
Reponsible for focusing on yield management planning and development along with influencing the strategic direction of yield management.

What you'll do

Manages projects to enhance and develop American Airlines' pricing/yield related systems
Identifies and implements best practices
Trains and supports system users
Works collaboratively to develop and promote employees
Works effectively with internal and external partners
Develops reports
Conducts ad-hoc analysis

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree with siginificant coursework in a quantitative discipline (Economics, Mathematics, Engineering, Finance, etc.) or equivalent experience/training

Preferred Qualifications- Education & Prior Job Experience

MS, MBA, or PhD in Operations Research, Statistics, Economics, Industrial Engineering, Applied Mathematics, or related field
Applicants should have refined skills with analytics software and/or programming languages (SAS/SQL/R/VBA)
Working knowledge of SAS, R, Python, Java, or other relevant programming languages
Experience solving large-scale problems and familiarity with the airline industry are a plus

Skills, Licenses & Certifications

Demonstrated analytical skills, including the ability to assemble information, extract pertinent facts, draw logical conclusions, and present recommendations
Familiarity with software programs used in conducting quantitative analysis (Oracle, SAS, etc.)
Refined skills in Microsoft Office software (e.g. Word, Excel, PowerPoint)
Self-motivated
Effective in a fast-changing environment
Ability to work well within a team environment
Capable of assimilating and leveraging the team's knowledge in support of ongoing and future projects
Skilled in building consensus across an organization
Proven ability to synthesize complex technical information across large data sets
Excellent problem-solving skills
Demonstrated leadership ability
Strong attention to detail
Ability to understand complex, interrelated elements
Creative thinking with aptitude for identifying opportunities for innovation and process improvement
Interest in optimization problem-solving, economic game theory, and consumer buying behavior
Ability to make independent judgments and decisions while taking ownership of job responsibilities
Willingness to take calculated risks
Ability to communicate clearly and persuasively with internal and external stakeholders

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Manager, Technology Product Management (Dallas, TX, US)

Intro

Why you'll love this job

This role is part of the Next-Gen Operations Platform and Business team within the Integrated Operations Center division.
The Next-Gen Operations initiative is a multi-year transformation program focused on modernizing the Flight Operations System, decommissioning legacy platforms, and enabling future-ready capabilities across Crew and Operations. The program includes multiple concurrent workstreams designed to improve operational efficiency, agility, and resilience.
As a Sr Manager, Technology Product Management, you will serve as a business owner for the Flight Operations System modernization initiative. You’ll lead requirements scoping, define the future-state vision, reimagine business processes, contribute to organizational change and translate operational needs into actionable deliverables. In close partnership with product and technology teams, you’ll guide and support the successful execution of a complex, multi-phase transformation.

What you'll do

Oversees product life cycle of all products under his/her purview, from ideation to release
Oversees customer journey/lifecycle/experience across products
Aids in program initiative prioritization that overlaps or has dependencies across product teams
Identifies and manages technical dependencies across a group of products
Leads, mentors and coaches direct reports enabling further career growth and success
Influences stakeholders on priorities, OKRs and overall Product Group Strategy aligning to portfolio goals
Communicates regularly with various departments on OKRs, desired metrics, and areas requiring leadership’s attention
Defines the team’s product objectives and key results in support of the Product Strategy
Conducts competitive and market analysis, identifying trends and highlighting competitive differentiators
Utilizes technical knowledge such as AI, A/B testing, product architecture, continuous deployment process, DevOps practices, data models and analytics, querying languages, tools supporting automation/metrics and other technologies in support of the products/services owned
Uses data to define baselines, measures outcomes, and shares insights
Proposes resolutions to customer problems, needs, challenges, and opportunities for the product
Anticipates and clears obstacles for product delivery within the group of owned products
Presents the thought process on product group strategy, roadmap items, OKRs and planned releases to leaders and peers
Influences and collaborates with stakeholders, peers, and other product leaders to deliver solutions that achieve the portfolio’s vision and goals
Collaborates with various internal team members such as UX, Technology, Finance, Vendors, Risk, Compliance, Security, etc.
Practices agility in discovering and delivering value continuously

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in related field plus 7 years of applicable experience
Experience working in a product model that promotes better customer experience
Experience leading a team

Preferred Qualifications- Education & Prior Job Experience

Master’s degree in related field with 7+ years of experience in Product Delivery
Experience determining Product Market fit and defining a Go-to-Market strategy
Experience with Agile Product Management tools

Skills, Licenses & Certifications

Relevant certifications in Product Management/Product Delivery field.
Strong knowledge/expertise of product domain including the business model, constraints, regulations, user experiences, etc.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Analyst, Data Analytics - Technical Operations (Dallas, TX, US)

Intro

Why you'll love this job

This position is a member of the Cabin and Regulatory Standards organization within Technical Operations.
The ideal candidate for this role will work with Cabin and Interiors Engineering groups as well as the Regulatory Standards and Certification teams to help identify trends, report on KPIs and produce reports that will help focus on improving product ownership, reliability and accountability.
The candidate must possess strong analytical skills, excellent written and verbal communication skills, streamline processes, work well under pressure, quickly, and in the midst of competing priorities.

What you'll do

Work across functional teams to define and develop analytics and reporting requirements
Create dashboards using data expressions & visualizations which are aligned to strategic goals and operational initiatives
Define and implement data querying expressions and techniques using, for example, PowerBI, MS Excel, Excel Power Pivot and Tableau for analysis and visualization of data and insights
Manipulate and analyze complex, high-volume, high-dimensionality data from varying sources (internal and external) using a variety of tools and data analysis techniques
Create data models that build relationships between various data sets
Identify data sources that will help meet the analytic & reporting goals
Work with the business units and third-party vendors to evaluate the quality of different data sources and validate data accuracy and integrity
Ability to sit for prolonged periods of time while operating a computer
Ability to maintain satisfactory performance and attendance

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in Management Information Systems, Data Analytics, Data Science, Information Design, Computer Science or related discipline, or equivalent work experience
3 years of experience in data analysis and visualization, solving analytical problems using quantitative approaches
2+ years of experience designing and developing visualization solutions using PowerBI, Tableau, or equivalent enterprise data visualization software
Experience in programming languages and statistical/data tools (e.g. Python, R)

Preferred Qualifications- Education & Prior Job Experience

Exceptional problem solving technical and data analysis skills
Advanced SQL or Oracle skills
Microsoft Office Suite (Excel, PowerPoint, Vision) experience and strong understanding of data relationships
2+ years of program management experience, including defining and clarifying requirements, monitoring project
Working knowledge of large data manipulation and data mining
Experience in developing and deploying machine learning models is a plus

Skills, Licenses & Certifications

Data analysis and visualization
Experience in programming languages and statistical/data tools (e.g. Python, R)
Experience with visualization tools (e.g. Tableau, PowerBI)
Excellent communications (written and oral), interpersonal, and problem-solving skills with a track record as a problem solver and an effective team player
Proven ability to build and facilitate relationships at all levels of the organization, both internally and externally
Have attention to detail and an ability to organize and prioritize workload
Flexible person with the ability to manage stressful situations and adapt to changing environments
Ability to consults with technical peers and management and collaborate on the best solution to be implemented
Strong organization, time management and task prioritization skills
Outstanding communications skills with both technical and non-technical colleagues
Ability to manage multiple projects simultaneously to meet objectives and key deadlines
Be self-driven, and show ability to deliver on ambiguous projects with incomplete or dirty data
Ability to work in a team environment that promotes collaboration

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Analyst, Customs (Dallas, TX, US)

Intro

Why you'll love this job

This job is a member of the Customs Team within the Integrated Operations Division.
Responsible for being the subject matter expert for customs and trade issues involving regulatory activity.

What you'll do

Performs day to day entry analysis to ensure American Airlines (AA) meets Customs and Border Protection’s (CBP’s) Importer Self-Assessment (ISA) requirements which is governed by the Code of Federal Regulations (CFR 19)
Performs daily Harmonized Tariff Schedule (HTS), Schedule B and ECCN classifications for the operations of American Airlines
Interfaces with all internal and external departments who import and export products, internal and external legal departments, CBP, and custom brokers
Assigns classifications, researches CBP rulings and Explanatory Notes
Identifies and addresses all Government Agency regulation requirements for imported merchandise (ie. FDA/FCC/EPA/ETC)
Updates and maintains American Airlines Customs Manuals as needed
Performs pre and post entry audits and makes corrections when required
File Post Summary Correction as needed
Handles Post Entry Amendment program
Responds to inquiries from CBP and Other Government Agencies
Work with both domestic and international Customs Brokers to ensure shipments cleared timely
Responds to inquiries from Customs Brokers and resolve problems with import shipments
Prepares Binding Ruling requests for submission to CBP
Coordinates internal departmental audits to ensure compliance with all corporate policies currently in place
Ensures all Importer Security Filings (ISF) for inbound ocean freight are submitted by the customs broker accurately and timely
Educates and trains internal stakeholders on import/export requirements

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree or equivalent experience
3-5 years of related experience

Preferred Qualifications- Education & Prior Job Experience

4 years trade compliance experience in working with the U.S. Haromized Tariff Schedule
Extensive knowledge of import and export requirements in accordance to 15 CFR and 19 CFR
Schedule B and ECCN classification experience
Development of Standard Operating Procedures
Knowledge of Automated Export System (AES) requirements – Declaration of export information
Experience in supply chain, logistics, hazardous materials, in-flight products or aviation maintenance
Extensive classification experience with the use of the General Rules of Interpretation (GRI) and Harmonized tariff schedule, CBP rulings and explanatory notes to determine HTS numbers

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, Access, Outlook, etc.
United States Customs Brokers License
SNAP-R
Knowledge of ISA, C-TPAT, ACE, Civil Aircraft, duty drawback, NAFTA and other special programs
Excellent analytical and problem solving skills, follow-up and follow-through skills
Knowledge of SABRE, SCEPTRE, DECS, IMS, AAPICS, SAP and IPayables
Abililty to be a self starter with a high sense of urgency, strong organizational skills and ability to manage a high volume of work
Strong work ethic and highest level of integrity

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Representative I, Inflight Administration (Dallas, TX, US)

Intro

Why you'll love this job

This position is part of the Inflight Administration team within the Customer Experience Division. In this role, you will play a significant part in overseeing key administrative functions for the flight attendant workgroup, with a primary focus on leave administration. This position requires a high level of ownership, subject matter expertise, and the ability to lead through collaboration, accuracy, and efficiency in a contact center/ operational environment.

What you'll do

•   Handle phone inquiries and perform a wide variety of duties related to leave administration for flight attendants, including utilizing multiple leave administration systems.
•   Ability to understand and explain policies and procedures following company leave policies and collective bargaining agreements (CBA)
•   Ability to handle contact center volume (phone calls and emails), provide website navigation as well as interacting with a variety of departments, including, but not limited to: flight attendants, Sedgwick/Workman’s comp, Crew Compensation, Payroll, Benefits, HRIS, Absence & Return Center, and various levels of leadership.
•   Maintain detailed and accurate records of administrative actions and case management, meeting all documentation standards and audit requirements.
•   Flex work schedule as needed to meet operational demands, including evenings, weekends, and holidays.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

•   High school diploma or GED equivalency
•   Ability to work full-time in-office at the Inflight Training Center (SV05)
•   Willingness to work a rotating schedule, including evenings, weekends, and holidays, as needed.

Preferred Qualifications- Education & Prior Job Experience

•   Experience working with a unionized/contract labor group
•   Previous experience in coordination, administration, or call/contact center operations
•   Familiarity with administrative processes supporting large, operational teams.

Skills, Licenses & Certifications

•   Strong knowledge of Microsoft Office Suite (specifically Word, Excel, Teams)
•   Proficiency in SABRE, DECS, and RES preferred.
•   Ability to make sound decisions independently while maintaining alignment with policy and CBA guidelines.
•   Excellent organizational and time management skills, with a proven ability to handle multiple priorities.
•   Strong verbal and written communication skills across all levels of the organization
•   Typing speed of 35–50 WPM with high accuracy standards
•   Demonstrated ability to handle confidential information with discretion.
•   Ability to make decisions independently and collaborate with the team and the leader/manager.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Supervisor, Aircraft Line Maintenance (San Francisco, CA, US)

Intro

Why you'll love this job

This job is a member of the Line Maintenance Team within the Integrated Operations Division.
Responsible for overseeing aircraft maintenance technicians in the repair and return to service of American Airlines’ aircraft. Supervisors are front line leaders of people in the safe, compliant and timely return to service our aircraft. They do this by effectively managing the workload, resources, and work relationships of both internal customers & support groups and external regulatory authorities & vendors.
Salary Range: $120,000-$145,000

What you'll do

Guides and directs terminal and/or hangar aircraft maintenance through crew chiefs and leads
Oversees the implementation of the organization's plans, processes, policies, and procedures
Ensures crews are efficiently utilized to accomplish the operation’s workload
Meets company objectives in accordance with company policies and procedures
Responsible for timely and comprehensive communication flow to the workforce
Maintains effective work relationships with airport management, FAA, TSA, other government agencies, suppliers, and similar groups
Collaborates with other supervisors to accomplish directives and objectives
Identifies and takings steps to correct unsatisfactory results
Identifies training and development needs of AMTs within span of control
Provides effective feedback for crew chief and lead coaching/development
Effectively works with union leadership and workforce

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
3 years of aircraft maintenance experience
FAA Airframe & Powerplant Certificate
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

Associates or Bachelor’s degree in business or technical field or equivalent work experience
2 years of a successful track record of management in maintenance and/or production environments
3 years hands-on experience in the repair or manufacture of large transport category aircraft

Skills, Licenses & Certifications

Knowledge of functional area
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to supervise management, non-management and contract labor work groups
Ability to concurrently handle multiple responsibilities
Strong interpersonal and PC skills
Ability to concurrently supervise multiple areas of responsibility

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Manager, Division Finance (Dallas, TX, US)

Intro

This is a high-impact finance role focused on optimizing the financial performance of American Airlines' aircraft parts supply chain. You will serve as the dedicated financial leader for our logistics network, including our central fulfillment centers and aircraft parts distribution channels. This role is responsible for driving cost-efficiency and operational excellence by bridging the gap between physical operations and financial strategy. The ideal candidate will combine rigorous financial and accounting skills with an in-depth understanding of supply chain logistics, inventory management, and process improvement, ideally supported by an industrial engineering background.

Why you'll love this job

This role is a key member of the Finance team, acting as the primary financial partner for the Tech Ops Supply Chain & Logistics division.
You will directly influence the financial strategy for our vast aircraft parts inventory and our complex distribution network that keeps our airline running.
You will have high visibility, presenting analysis and recommendations to senior leadership in both Finance and Tech Ops Supply Chain Operations.

What you'll do

Develop and manage the annual operating budgets and multi-year financial forecasts for the Supply Chain organization, including fulfillment centers, freight, and inventory holding costs.
Lead in-depth financial analysis of key supply chain activities, including inventory optimization, network efficiency, logistics costs, and supplier performance.
Partner with Tech Operations and IT teams to identify and quantify the financial benefits of process improvement initiatives within our fulfillment centers and distribution network (e.g., automation, workflow optimization, network redesign).
Create and maintain sophisticated financial models to support strategic decisions, such as optimal inventory stocking levels, make-vs-buy analyses for parts, and ROI for new technology or infrastructure.
Perform detailed variance analysis of actual supply chain costs against budget, identifying root causes and presenting actionable insights to operational leaders.
Provide financial oversight for inventory accounting, including the analysis of inventory turns, service levels, and reserves for excess and obsolete stock.
Collaborate closely with leaders in Supply Chain, Logistics, Procurement, and Tech Ops to ensure financial plans are aligned with operational goals.
Prepare and present compelling business cases for capital investments in warehousing, technology, and logistics infrastructure.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Finance, Accounting, Supply Chain Management, Industrial Engineering, or a related field.
Minimum of 5 years of progressive experience in a corporate finance, supply chain finance, or operational finance role.
Demonstrated experience in complex financial modeling, budget vs. actual variance analysis, and multi-year forecasting.

Preferred Qualifications- Education & Prior Job Experience

MBA, CPA, or relevant professional certifications (e.g., CSCP, CPIM).
Experience in supply chain finance for a company with complex, global logistics and significant inventory; aviation/aerospace experience is a strong plus.
Direct financial experience supporting a large-scale warehouse, distribution center, or central fulfillment center.
Background in or strong familiarity with Industrial Engineering principles, process mapping, and continuous improvement methodologies (e.g., Lean, Six Sigma).
Deep understanding of inventory accounting principles (valuation, E&O reserves), logistics cost drivers (freight, duties), and key supply chain metrics (inventory turns, service levels, fill rates).
Proficiency with large-scale ERP systems (e.g., SAP) and data visualization tools (e.g., Tableau, Power B

Skills, Licenses & Certifications

Proven ability to translate complex operational concepts (e.g., fulfillment workflows, inventory stocking strategies) into clear financial models and strategic recommendations.
A continuous improvement mindset with the ability to identify operational inefficiencies and model their financial impact.
Exceptional analytical and problem-solving skills with a logical, data-driven approach to complex issues.
Advanced proficiency in Microsoft Excel and PowerPoint is essential.
Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders across various departments.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Manager, Division Finance (Dallas, TX, US)

Intro

This is a critical finance leadership role responsible for the financial management of one of the airline's most complex and valuable assets: our multi-billion-dollar aircraft engine portfolio. You will be the financial cornerstone for the Technical Operations division, providing the analytical rigor required to forecast, budget, and control costs associated with engine maintenance, repairs, and long-term asset strategy. The ideal candidate will combine deep accounting and finance expertise with a solid understanding of aircraft engine operations to drive financial performance and support key strategic decisions.

Why you'll love this job

This role is a key member of the Finance team, acting as the primary financial partner for the Engine & Technical Operations division.
You will directly influence the financial strategy for our global engine fleet, ensuring the reliability and cost-effectiveness of our operations.
You will have high visibility, presenting analysis and recommendations to senior leadership in both Finance and Operations.

What you'll do

Develop and manage the multi-year operating budgets and long-range financial forecasts for all outsourced aircraft engine maintenance programs.
Lead in-depth financial analysis for major outsourced engine maintenance events, including heavy shop visits, on-wing repairs, and life-limited part (LLP) replacements.
Create and maintain sophisticated financial models to evaluate the total cost of ownership for engine assets, including analyses of repair vs. replace scenarios and lease return conditions.
Provide financial oversight and analysis for our "Power-by-the-Hour" (PBTH) and other engine service agreements with major OEMs.
Perform detailed variance analysis of actual maintenance costs against budget and forecast, identifying key drivers and presenting actionable insights to operational leaders.
Collaborate closely with leaders in Technical Operations, Engineering, Supply Chain, and Fleet Planning to translate operational metrics (flight hours, cycles, performance degradation) into financial impacts.
Prepare and present compelling business cases for capital expenditure projects and cost-saving initiatives related to engine assets.
Conduct ad-hoc financial analysis and serve as an internal consultant to the Technical Operations team on all financial matters.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Finance, Accounting, or a related field.
Minimum of 5 years of progressive experience in a corporate finance or accounting role with a focus on complex assets, manufacturing, or operations.
Demonstrated experience in complex financial modeling, variance analysis, and multi-year forecasting.

Preferred Qualifications- Education & Prior Job Experience

MBA with a concentration in Finance or a CPA designation.
Experience in the aviation or aerospace industry, specifically with MRO (Maintenance, Repair, and Overhaul) finance.
Direct financial experience with aircraft engines, including maintenance cost modeling, PBTH agreements, and engine asset valuation.
A strong understanding of engine life-limited parts (LLPs), maintenance planning cycles, and the operational drivers of engine costs.
Experience in a leadership or management role, guiding the work of other analysts.
Proficiency with large-scale ERP systems (e.g., SAP) and data visualization tools (e.g., Tableau, Power BI).

Skills, Licenses & Certifications

Proven ability to translate complex operational concepts and data into clear financial models and strategic recommendations.
Exceptional analytical and problem-solving skills with a logical, data-driven approach to complex issues.
Proactive, self-starter mentality with demonstrated leadership capabilities.
Advanced proficiency in Microsoft Excel and PowerPoint is essential.
Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders across various departments.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Customer Service Agent Part Time (Milwaukee, WI, US)

Intro

Why you'll love this job

The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $19.64 per hour.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.
Issue, reissue and refund passenger tickets
Book, ticket and confirm flight reservations
Rebook passengers on oversold flights and during irregular operations
Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades
Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh
Perform passenger boarding, including ticket lift and/or boarding pass lift/verification
Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria
Operate jetways/bridges for purposes of boarding and deplaning passengers
Make boarding and departure gate announcements
Deliver domestic/international flight documents
Perform passenger service flight close-out procedures
Accept, check and tag passengers’ baggage at resolution centers, full-service ticket counters, and first class ticket counters
Maintain timeline of flight boarding process
Perform customer service on the job training
Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations
Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters
Queue lines at ticket counter kiosks and ticket counters
Clear/verify international documents at kiosk in the ticket counter area and activation stations
Accept and activate passengers’ self-tagged bags at activation stations
Assist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors
Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts
Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements.
Respond and assist during security and/or emergency situations
Provide connecting passengers with gate information
Provide quality customer service in a professional manner and in accordance with American’s guidelines.
Adhere to company policies, procedures, and performance standards.
Complete job-relevant trainings
Adhere to government regulations (e.g. DOT, FAA, TSA)
Use multiple internal resources/systems including during customer interactions
Wear uniforms as required by company policy

* Reasonable accommodations may be made for qualifying individuals with disabilities.

Depending on your airport size, you may also do the following:

Perform Passenger Operation Control functions including air to ground communication as well as Tower functions Assist international passengers through customs/immigration, including baggage recheck Deliver boarding passes, international flight documents and customs/immigration forms

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED or international equivalent
Bilingual language skills required in some locations
Applicable valid driver’s license as required by local authorities
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Supervisor, Aircraft Line Maintenance Hub (Los Angeles, CA, US)

Intro

Why you'll love this job

This job is a member of the Line Maintenance Team within the Integrated Operations Division.
Responsible for overseeing aircraft maintenance technicians in the repair and return to service of American Airlines’ aircraft. Supervisors are front line leaders of people in the safe, compliant and timely return to service our aircraft. They do this by effectively managing the workload, resources, and work relationships of both internal customers & support groups and external regulatory authorities & vendors.
Salary Range: $120,000-$145,000

What you'll do

Guides and directs terminal and/or hangar aircraft maintenance through crew chiefs and leads
Oversees the implementation of the organization's plans, processes, policies, and procedures
Ensures crews are efficiently utilized to accomplish the operation’s workload
Meets company objectives in accordance with company policies and procedures
Responsible for timely and comprehensive communication flow to the workforce
Maintains effective work relationships with airport management, FAA, TSA, other government agencies, suppliers, and similar groups
Collaborates with other supervisors to accomplish directives and objectives
Identifies and takings steps to correct unsatisfactory results
Identifies training and development needs of AMTs within span of control
Provides effective feedback for crew chief and lead coaching/development
Effectively works with union leadership and workforce

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
3 to 4 years of aircraft maintenance experience
FAA Airframe & Powerplant Certificate
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

Associates or Bachelor’s degree in business or technical field or equivalent work experience
2 years of a successful track record of management in maintenance and/or production environments
3 years hands-on experience in the repair or manufacture of large transport category aircraft

Skills, Licenses & Certifications

Knowledge of functional area
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to supervise management, non-management and contract labor work groups
Ability to concurrently handle multiple responsibilities
Strong interpersonal and PC skills
Ability to concurrently supervise multiple areas of responsibility

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Operations Coordinator, Inflight (New York City, NY, US)

Intro

Why you'll love this job

This job is a member of the Inflight Team, within the Customer Experience Division. Responsible for providing support to Flight Attendants and facilitating the enhancement of the customer experience by achieving on time departures through increased inter-departmental interaction, consistent communication, use of operational resources, and team member accountability.

What you'll do

Acts as the liaison with local and system departments, e.g. IOC, Control Center (Tower), Customer Care, Crew Scheduling, Customer Ops, Daily Ops, Catering, Cabin Appearance, Business Partners and the Flight Department
Oversee Flight Service base operational reliability by taking lead role in dependability engagement, communication, & accountability.
Handles operational events and proactively provides crew assistance or delay mitigation based on priority of engagement and operational impact.
Coordinates with Daily Operations/IOC to respond to Flight Attendant injuries and aircraft emergencies by providing appropriate base guidance and support.
Notifies rescheduled and reassigned Flight Attendants’ traveling through the base.
Provides status of department reliability and communicates irregularities which may impact the daily operation to Inflight, IOC, and Hub Control Center leadership.
Coordinates with Crew Scheduling/Tracking for pre-boarding of flights or re-crewing, if necessary.
Assists with administrative duties, such as delay investigations, daily and monthly reports pertaining to operational activities.
Investigates and documents delays including Right Start, IPD (International Premium), IFS (International Flagship Service).
Implements selected policies, as well as ensuring established guidelines are followed and enforced.
Coordinate and host base activities to support engagement initiatives
May conduct coaching and counseling as appropriate
Assists with Flight Attendant reasonable cause drug and alcohol testing.
Provides Flight Attendant EFB (Electronic Flight Bag) support.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
PC, Sabre, DECS, and RES experience
Must be able to work shift work, including weekends and holidays.
Must be able to work on-site at assigned base/location.

Preferred Qualifications- Education & Prior Job Experience

Bachelors degree preferred/or equivalent work experience.
Strongly preferred to have completed Flight Attendant training as prescribed by the FAA and whose name appears on the current Flight Attendant System Seniority List
Current Passenger Service, Passenger Sales or Crew Scheduling experience.
Knowledge of company on-time performance goals and dependability metrics.
An understanding of working with a contract labor group is desirable.

Skills, Licenses & Certifications

Sound judgement and strong decision making skills
Ability to work independently as well as collaboratively
Ability to prioritize, multi-task and manage several events and situations simultaneously
Ability to work under demanding operational conditions
Excellent interpersonal, oral and written communication skills
Ability to work all shifts, holidays, and overtime as required
Requires rotation of shifts and days off
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security
identification display areas (SIDA) and secure US Customs security badge if applicable
Must Pass U.S. Department of Transportation (DOT) mandated drug test

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Manager, AACU Membership and Growth (Dallas, TX, US)

Intro

Why you'll love this job

This job is within the American Airlines Federal Credit Union. The role is responsible for leading strategic efforts to optimize membership strategies to meet performance and organization objectives, assisting with shaping deposit growth by leveraging data, industry and market trends and supporting data integrity initiatives. This individual will also oversee account underwriting for consumer and business deposit products and all related policies.

What you'll do

Lead and support strategic initiatives of the Credit Union’s field of membership and membership growth efforts
Develop, evaluate and streamline reporting of deposit and membership performance metrics to be aligned with strategic objectives
Oversee and manage the deposit account underwriting process, practices and policies to ensure consistency and compliance across the organization
Monitor and maintain the accuracy and integrity of membership and deposit-related data, collaborating with other business unit stakeholders
Analyze deposit product performance and market trends, translating data into actionable deliverables for leadership and supporting product innovation; prepare and deliver concise reporting and performance insights to senior leadership
Act as a cross-functional partner or stakeholder in deposit growth, data integrity and member engagement initiatives
Design and maintain all deposit programs and membership-related reports using various systems and industry data to analyze and identify trends and performance
Actively collaborate and/or drive special projects to pursue process and performance improvement opportunities
Cultivate a collaborative team environment providing support and continued staff development
Perform other duties, as assigned
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED
Bachelor's degree or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions
Demonstrated previous supervisory or leadership experience

Preferred Qualifications- Education & Prior Job Experience

Previous banking or Credit Union industry experience
Previous project management and product ownership experience
Knowledge of deposit product operations
Multiple years of data analysis experience strongly preferred

Skills, Licenses & Certifications

Advanced skill level in Microsoft Office software (e.g., Word, Excel, PowerPoint) gained through either work experience or education and hands-on use of the software
Ability to demonstrate strong organizational, critical thinking, writing, analytical and creative problem-solving skills
Experience reviewing and analyzing product and channel delivery; knowledge of SQL preferred
Ability to exercise creative problem-solving skills and proactively identify opportunities for improvement and effectively implement change
Ability to demonstrate an understanding of the application of the core system, third party systems, related policies and procedures
Ability to demonstrate excellent oral and written communication skills and exercise effective interpersonal skills with the ability to communicate with all levels of staff and management
Ability to demonstrate excellent people management and employee engagement skills, including leading, developing, coaching and motivating staff
Ability to supervise multiple team members and foster a positive and collaborative work environment
Ability to demonstrate strong time management skills, with the ability to manage multiple projects and tasks that may involve competing priorities and perform in fast-paced environment, handle multiple tasks and function as an integral part of a team
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Customer Service Manager, Airport Customer Experience (Atlanta, GA, US)

Intro

Why you'll love this job

This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division.
Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience.

What you'll do

Drives operational excellence
Creates an environment that cares for our frontline team members and celebrates the team successes
Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies
Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Promotes an environment of mutual respect and trust between frontline team members
Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Specialist, Inflight Hub Control Center (Charlotte, NC, US)

Intro

Why you'll love this job

The Specialist, Inflight Hub Control Center is part of the Inflight Team within the Customer Experience Division. This role is responsible for representing Inflight in the Hub Control Center, supporting operational reliability metrics, and collaborating with the Hub Control Center, crews, and other departments to drive on-time departures, while working in the hub control center, concourse, gates, or on aircraft as needed.

What you'll do

•   Knowledgeable of all Company and departmental policies, procedures, regulations, and the APFA Collective Bargaining Agreement
•   Collaborate with turn coordinators and Hub Control Center leaders to support the operation
•   Review flights and checks for potential crew misconnects
•   Monitor crew assignments to minimize flight delays or interruptions
•   Assist with requests from other departments, IOS, Scheduling, etc
•   Provide status of department reliability and communicates irregularities which may impact the daily operation
•   Coordinates with Crew Scheduling/Tracking for preboarding of flights or re-crewing
•   Partner with Inflight Operations Support to triage incidents and support the operation
•   Assist with delay investigations, daily and monthly reports pertaining to operational activities
•   Support departmental and station goals by reviewing and identifying delay data and trends
•   Coordinate with other departments to mitigate issues and facilitate on-time departures
•   Ensure on-time departures are consistently delivered to our customers

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

•   Bachelor’s degree in related field or equivalent experience/training
•   3+ years of relevant experience
•   Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
•   Ability to secure appropriate airport authority and/or US Customs security badges
•   Must pass U.S. Department of Transportation (DOT) mandated drug test
•   Able to push/pull force of up to 60 pounds
•   Available to work shifts that include early mornings, late nights, weekends, and holidays. Along with the flexibility of shift changes for operational needs
•   Successfully perform physical requirements of the job, including emergency evacuation drills

Preferred Qualifications- Education & Prior Job Experience

• Current Inflight, Customer Care, Hub Control Center, or other operational experience
• An understanding of working with a contract labor group is desirable

Skills, Licenses, & Certifications

•   Ability to engage, coach, and collaborate with crew members and other departments to achieve an on-time departure.
•   Ability to make sound decisions in a fast-paced environment in addition to analyzing and making decisions based on data
•   Ability to effectively coordinate multiple projects at the same time
•   Excellent interpersonal, planning, and organizational skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Customer Assistance Representative Full Time (San Diego, CA, US)

Intro

Why you'll love this job

The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $17.25 per hour.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Greeting customers when they enter the airport or arrive in the ticket area
Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)
Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces)
Troubleshooting kiosk technology issues to identify the source of issues or errors
Communicating with IT about kiosk technology issues that require additional servicing
Verifying that customers’ carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity)
Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk)
Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight)
Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time)
Accepting and activating customers’ self-tagged baggage at the activation station
Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location)
Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies)
Refer customers to customer service agents when appropriate
Performing clearance and verification of documents at kiosks
Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area
Assisting unaccompanied minors with boarding, deplaning, or other transportation
Providing customers with gate information and directions
Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports)
Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement
Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Wear uniforms as required by company policy
Provide quality customer service in a professional manner in accordance with American’s guidelines
Use multiple internal resources/systems, including during customer interactions

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED or international equivalent
Must be 18 years of age or older
Read, write, fluently speak and understand the English language.
Bilingual language skills may be required in some locations
Applicable valid driver’s license as required by local authorities
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Sr Manager, Aircraft Base Maintenance (Dallas, TX, US)

Intro

Why you'll love this job

This job is a member of the Base Maintenance Team within the Integrated Operations Division.
Responsible for oversight of 3rd party heavy maintenance providers and leading the activites of the on-site team of AA employees in such a manner as to assure continuing safety, compliance, dependability, reliability and financial performance, with fair and harmonious relationships with the vendor management team and their employees, internal customers, FAA, and all non-AA business contacts.

What you'll do

Oversees the daily Production requirements of AA projects at vendor facilities
Coaches and develops their team by providing feedback on performance and accountability
Builds, maintains, and strengthens relationships with their vendor and across all groups inside Technical Operations while looking for ways to remove barriers
Ensures the maintenance provider and AA on-site team members (Tech Reps, QC Reps, Materials Reps, and Engineers) are following procedures in order to ensure schedules are being met with strict adherence to the highest standards of quality, safety and compliance
Responsible for control of budgets and cost standards
Ensures that AA team members skills are utilized to the highest degree possible; leads coordination with Maintenance Training to ensure on-going enhancement of staff and skill set
Provides Supervisors regular feedback on their performance and develops the management team to create a strong leadership pipeline
Conducts regular meetings with Business Reviews to ensure best possible communication, identification, and resolution of action items
Monitors the application of the maintenance provider’s manpower requirements to ensure consistency with program scheduling and priorities
Monitor work flow progress and coordinate with HMP to make sure that appropriate resources are being used to keep aircraft on track for timely redelivery
Ensures team members know, understand and are engaged with monitoring and reporting critical Metrics and key performance indicators
Monitor, coordinate and approve package add-ons to make sure that the HMP can maintain schedule
Reviews heavy check invoices and disputes inaccurate charges prior to approval

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Business, Aeronautics or related field or equivalent experience/training
3 years experience leading other supervisory management personnel
Experience in positions requiring budget understanding, resource forecasting and management and workload planning in maintenance environments
5 years Aircraft Maintenance Operations or compliance equivalent experience
Experience managing, supervising and/or leading workgroups

Preferred Qualifications- Education & Prior Job Experience

3 years leadership experience
Lean, Continuous Improvement or Six Sigma experience

Skills, Licenses & Certifications

A&P License
Excellent understanding of airline/technical operations
Knowledge of auditrequirements
Knowledge of labor reporting and crew utilization
Strong interpersonal and PC skills
Ability to concurrently manage multiple areas of responsibility
Excellent analytical, organization and planning skills
Must pass a background reference check and criminal fingerprint check
Strong process analysis/development skills
Knowledge of the GPM and SPPM
Some travel may be required

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Specialist/Sr Specialist, Creative and Design (Dallas, TX, US)

Intro

Why you'll love this job

In this role you will play a key role in supporting the Brand, Creative and Advertising team by designing multiple projects across various channels. You will collaborate with the team to deliver high-quality creative work that aligns with American Airlines' brand identity, ensuring consistency and innovation across all marketing and communications initiatives. This role requires a strong understanding of design principles and a passion for crafting visual solutions that resonate while adhering to best practices and leaning into innovation and trends.

What you'll do

•   Design for multiple channels: Create engaging visuals for various marketing and communication channels, including digital, organic and paid media, print, and more. Ensuring each piece aligns with brand standards, business goals and campaign objectives.
•   Creative collaboration: Collaborate with the Team Lead and cross-functional teams in brainstorming sessions to contribute fresh ideas, execute design concepts, and refine them through feedback and revisions, ensuring continuous improvement from initial ideas to final execution.
•   Brand consistency: Ensure all designs adhere to American Airlines' brand guidelines and maintain consistency in visual identity across multiple projects.
•   Support multiple projects: Manage multiple design requests simultaneously, working within timelines and budgets while delivering high-quality results that meet campaign goals and KPIs.
•   Attention to detail: Create engaging designs that showcase a solid grasp of design fundamentals, typography, color theory, and layout principles.
•   Maintain documentation: Help maintain the internal design library and project files, ensuring all creative work is properly organized and easily accessible.
•   Stay current with trends: Lead the charge on the latest design and advertising trends, tools, and technologies. Help push the limits of creativity with innovative, groundbreaking ideas that redefine the standard and drive success.
•   Assist in Presentations: Support in the preparation of design presentations, helping to communicate design concepts effectively to internal stakeholders.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in Graphic Design, Visual Arts, or related field, or equivalent experience/training
Mid-level art director or graphic designer with 3-6 years of experience in graphic design and art direction, preferably in an agency or internal creative team setting
Proficient in Adobe Creative Suite (Photoshop, Illustrator, InDesign, etc.) Knowledge of Premier Pro, After Effects and Canva is a plus
Strong portfolio showcasing a variety of design styles and mediums, with an emphasis on advertising and marketing materials
Ability to manage time and tasks effectively, ensuring all deadlines are met without sacrificing quality
Clear and concise written and verbal communication, with the ability to present design ideas and collaborate with team members and stakeholders
A keen eye for detail and accuracy in design, with a commitment to producing high-quality work
Collaborative mindset with the ability to give and receive constructive feedback, while contributing to a positive team environment

Preferred Qualifications- Education & Prior Job Experience

• Experience in digital design and working across both print and digital mediums
• Familiarity with advertising best practices, especially in the travel and hospitality industry

Skills, Licenses & Certifications

•   Bring fresh ideas to the table while maintaining brand integrity and consistency
•   Thrive in a fast-paced environment, managing multiple projects and shifting priorities
•   Approach design challenges with a solutions-oriented mindset and creative thinking
•   Always consider the customer’s perspective in design decisions to ensure the visual work resonates with the target audience

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Yield Management Development (Dallas, TX, US)

Intro

Why you'll love this job

Responsible for leading a team to drive significant top line revenue improvements for American Airlines and being a thoughtful leader and active participant as a member of the RM leadership team.
This role is a part of the Revenue Engineering team within the Revenue Management group.

What you'll do

Influences the strategic direction of pricing and yield management
This role is a part of the Revenue Engineering team within the Revenue Management group.
Creates a relentless focus on marketplace execution to drive incremental revenue outcome for American Airlines.
Acts as consultant to RM teams on how to best use data and data exploitation tools in support of their objectives.
Liaises with Pricing and Yield Management entity teams & Operations Research to influence the future direction of the Pricing & Yield Management tools and determine front-end (GUI) enhancements
Develops, enhances, automates, and centralizes Pricing and Yield Management reporting
Displays key attributes required by American Airlines: Personal integrity, respectful of others and their opinions, inclusive, team oriented, adaptable, positive and optimistic

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree with significant coursework or experience in a quantitative discipline (economics, mathematics, engineering, finance, operations research, etc.)
• Minimum 5 years of relevant work experience

Preferred Qualifications- Education & Prior Job Experience

•   Master’s degree in business-related discipline
•   Experience directly or indirectly leading teams with significant enterprise and/or top line revenue responsibility
•   Demonstrated ability to solve and lead others in solving complex analytical problems
•   Experience leading cross-functional, inter-departmental projects
•   Prior experience in Revenue Management, Finance, Network Planning or Sales Planning preferred

Skills, Licenses & Certifications

•   Proven ability to synthesize complex technical information across large data sets and communicate clearly and persuasively with internal and external stakeholders
•   Ability to manage a team and support critical business decisions in a dynamic, fast-paced environment
•   Ability to build collaborative relationships with and consensus amongst multiple stakeholders with varying points of view
•   Ability to solve and to lead others in solving complex analytical problems
•   Demonstrated ability to take a project from conceptualization through implementation
•   Ability to thrive in an unstructured role, work through ambiguous problems and be resilient in the face of criticism and constructive feedback
•   Action-oriented, data & results-driven, customer-focused leader with a natural aptitude for seeking opportunities that transform existing business models
•   Ability to take action through intelligent risk taking, innovation and entrepreneurship
•   Display key attributes required by American Airlines: Personal integrity, respectful of others and their opinions, inclusive, team oriented, adaptable, positive and optimistic

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Sr Crew Manager, Inflight (Chicago, IL, US)

Intro

Why you'll love this job

A Sr. Inflight Mgr. must ensure a safe, high performing operation by leading, engaging, and having high visibility with front-line team members. You will be supporting flight attendants by creating a safe, reliable operation while delivering an exceptional customer experience
Must be energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership and helping to achieve station and departmental goals.
Supports flight attendants in the operation and at the gate to ensure they have the tools needed for flight while delivering an on-time departure.
Manages, engages, and recognizes flight attendants in the operation and communicates company and departmental initiatives, metrics, and goals.
This job is a member of the Inflight team within the Customer Experience group.

What you'll do

Local subject matter expert in departmental policies, procedures, regulations, and knowledge of the APFA collective bargaining agreement.
Escalation point-of-contact for Flight attendants in base for support, to address concerns, and resolve issues
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Promote effective communication among departments to engage our team to work together to achieve common goals in the operation.
Participate in working groups and planning activities to solve problems and support goals and initiatives
Represents Inflight at various station meetings
Onboards, mentors, and support new Inflight Ops team members to set them up for success.
Project Manager for new hire program and/or other ad hoc projects as assigned.
Supports and backs up base leader. as needed including participating in leader on call rotations.
Coordinate terminal assignments for Inflight team members to dynamically support key flights at gates

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in related field or equivalent experience/training
4+ years of relevant experience
Experience in customer service industry
Prior leadership experience leading a team
Must be able to work shift work, including weekends and holidays.
Must be able to work on-site at assigned base/location.

Preferred Qualifications- Education & Prior Job Experience

Current Inflight, Customer Care, or other operational experience in a leadership role
Prior mentorship and policy administration experience
Flight Attendant experience

Skills, Licenses & Certifications

Excellent interpersonal, planning, and organizational skills
Knowledge of working with a contract labor group
Ability to qualify as a Flight Attendant
Ability to solve complex staffing issues with minimal oversight
Ability to analyze and make decisions based on data and work in an increasingly digital environment while leading people.
Strong communicator with all levels of the operation
Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision-making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Pass U.S. Department of Transportation (DOT) mandated drug testing requirements, including verification with previous employers regarding DOT drug and alcohol violations and/or refusal to test. Applicants are required to fill out "Department of Transportation Testing Inquiry" form which provides authorization for release of records from previous employers

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Operations Coordinator, Inflight (Chicago, IL, US)

Intro

Why you'll love this job

What you'll do

Acts as the liaison with local and system departments, e.g. IOC, Control Center (Tower), Customer Care, Crew Scheduling, Customer Ops, Daily Ops, Catering, Cabin Appearance, Business Partners and the Flight Department
Oversee Flight Service base operational reliability by taking lead role in dependability engagement, communication, & accountability.
Handles operational events and proactively provides crew assistance or delay mitigation based on priority of engagement and operational impact.
Coordinates with Daily Operations/IOC to respond to Flight Attendant injuries and aircraft emergencies by providing appropriate base guidance and support.
Notifies rescheduled and reassigned Flight Attendants’ traveling through the base.
Provides status of department reliability and communicates irregularities which may impact the daily operation to Inflight, IOC, and Hub Control Center leadership.
Coordinates with Crew Scheduling/Tracking for pre-boarding of flights or re-crewing, if necessary.
Assists with administrative duties, such as delay investigations, daily and monthly reports pertaining to operational activities.
Investigates and documents delays including Right Start, IPD (International Premium), IFS (International Flagship Service).
Implements selected policies, as well as ensuring established guidelines are followed and enforced.
Coordinate and host base activities to support engagement initiatives
May conduct coaching and counseling as appropriate
Assists with Flight Attendant reasonable cause drug and alcohol testing.
Provides Flight Attendant EFB (Electronic Flight Bag) support.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
PC, Sabre, DECS, and RES experience
Must be able to work shift work, including weekends and holidays.
Must be able to work on-site at assigned base/location.

Preferred Qualifications- Education & Prior Job Experience

Bachelors degree preferred/or equivalent work experience.
Strongly preferred to have completed Flight Attendant training as prescribed by the FAA and whose name appears on the current Flight Attendant System Seniority List
Current Passenger Service, Passenger Sales or Crew Scheduling experience.
Knowledge of company on-time performance goals and dependability metrics.
An understanding of working with a contract labor group is desirable.

Skills, Licenses & Certifications

Sound judgement and strong decision making skills
Ability to work independently as well as collaboratively
Ability to prioritize, multi-task and manage several events and situations simultaneously
Ability to work under demanding operational conditions
Excellent interpersonal, oral and written communication skills
Ability to work all shifts, holidays, and overtime as required
Requires rotation of shifts and days off
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security
identification display areas (SIDA) and secure US Customs security badge if applicable
Must Pass U.S. Department of Transportation (DOT) mandated drug test

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Part Time Agent, Integrated Customer Services - Germany FRA (Frankfurt am Main, HE, DE)

Intro

Why you'll love this job

This job is part of the Frankfurt Airport Customer Services Team. It supports a group of Lead Agents in delivering a safe and first class airport experience to our customers. You will be expected to have an understanding of all areas of customer service and security and to work flexibly across all functions in both areas. On a day to day basis, you report into and take instruction from the Lead Agents in customer service and security.

What you'll do

Provide a consistently high quality customer service and ensure a seamless experience at all contact points
Perform a range of airport related duties and be prepared to support the daily operation in any capacity required in the following areas: Check-in & Security, Gates, Transfer, Arrival (where applicable)
Perform all security functions where passenger contact is involved, i.e. check passengers’ documents and screen passengers at check-in and at the departure gate (where applicable)
Search and observation of all areas of the operation and passengers a well as escorting of passengers
Work closely with and take instructions from the Lead Agents responsible for the flight/work areas/shift
Conduct relevant administrative duties e.g. pre-flight and post flight departure
Represent American Airlines by adhering to the uniform standards and by adopting a customer focused approach at all times
Promote and sell American Airlines services and products to our customers
Attend and complete all compulsory training by given deadlines
Adhere to and promote safe working practices all times
Carry out any other reasonable duties consistent with the post

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Have excellent interpersonal skills
Have a solution orientated approach
Have the ability to resolve conflicts within time constraints and without losing control
Have the ability to handle stress effectively and work with minimum supervision
Have a strong customer focus and enjoy face to face contact with customers
Be a representative of the company at all times
Have a well-groomed appearance & adhere to the uniform standards at all times
Be willing and able to work in a shift environment (including weekends, bank and public holidays)
Be reliable and punctual
Comply with all American Airlines policies and procedures
Have the ability to communicate both written and verbally in English and German
Have excellent skills in identified areas of Customer Services
Be willing and able to attend training in the USA and Europe and successfully complete all relevant training

Preferred Qualifications- Education & Prior Job Experience

Computer knowledge including Microsoft Word, Excel and E-Mail
Sabre/Qik or other reservation system skills

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Manager, Customer Experience Travel Rewards (Dallas, TX, US)

Intro

Why you'll love this job

The job is part of the Digital Transformation team within the Customer Experience Organization.
Responsible for working closely with stakeholders across Commercial, Loyalty, Cobrand, Customer Experience and IT partners, and work within the Travel Rewards product team (UX, IT, Product teams, Data teams) to drive the strategy and implementation of the Travel Rewards product and initiatives. Plays a critical role to lead initiatives and products to continuously innovate and improve the digital experience of our customers, listen to what customers need, to pivot quickly and deliver value, drive data driven decisions across the organization and work closely with IT colleagues on American’s delivery transformation efforts.

What you'll do

Helps to set the vision and builds the strategy for the Digital Customer Experience Travel Rewards team
Creates technology assets that are technology forward, nimble and allow for driving innovation with quicker delivery times
Defines the product objectives and key results (OKRs) and supports the team in making data driven decisions towards meeting the OKRs
Partners with RM, loyalty, cobrand, operational, commercial, and technology groups to innovate and transform the customer experience for Travel Rewards products and features
Leads large, complex initiatives for Digital and Customer Experience, develops product capabilities through coaching, empowering, and providing growth opportunities for Product Owners
Drives greater self-service via digital assets to provide an improved customer experience and reduce servicing pressure on call centers and airports
Creates a culture which fosters collaboration and continuous improvement through incorporating the delivery transformation principles
Engages the team to constantly prioritize the backlog of opportunities, and to ideate and deliver on the business outcomes, champions delivery transformation process to continuously improve product quality, time to market, and team member satisfaction
Engages the customer, team and the wider organization to show ongoing product value and success, and incorporates voice of the customer to improve the experience for our customers and improve LTR

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree or equivalent experience/training
5 years related work experience
At least 1 year experience in a product and/or technology leadership role
Experience managing large technology transformation efforts to drive business outcomes

Preferred Qualifications- Education & Prior Job Experience

Experience with digital technology
Experience with airline technology
Experience with product strategy and development
Prior experience as Product Owner and/or Product Manager

Skills, Licenses & Certifications

Strong problem solving, negotiation, and critical thinking ability
Demonstrated ability to perform both independently and as a leader, handle multiple assignments, and respond to changing priorities
Excellent verbal and written communication skills
Believes in and promotes the American Airlines five leadership attributes: caring, collaboration, development, results, future

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Part Time Extended Representative, Premium Guest Services - United Kingdom LHR (London, GB)

Intro

Why you'll love this job

The job is a member of the London Heathrow Airport team within the International & Cargo Division. The position is responsible to provide superior customer service and problem resolution for our premium customers/travelers in all areas covered by the Premium Services department, such as the Premium check-in.

What you'll do

Provide superior customer service to our premium class passengers and corporate accounts travelers to ensure return business for American Airlines
Identify and take care of our Concierge Key passengers, American Airlines air pass travelers and our most loyal AAdvantage frequent flyers - such as Executive Platinum, Platinum and AAdvantage Gold members
Carry out inter-terminal passenger transfers
Respond positively and act quickly to resolve problems such as over sales and misconnecting first and business class passengers
Liaise regularly with our Sales offices to coordinate upgrade requests
Work in all areas of Premium Customer Services including Premium class check-in, Flagship check-in and Concierge Key
Recognize potential new business involving corporate, government and entertainment industries
Promote American Airlines services and products to club/lounge members and their guests, including one day passes for Admirals Club and Arrivals Lounges
Facilitate flight, car and hotel reservation requests
Reissue boarding-passes and provide flight and fares information
Achieve Admirals Club membership sales goals
Assist American Airlines senior management as requested
Provide assistance with operational functions in all areas of Premium Services and work closely with Customer Services, Sales and Marketing

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Prior customer service experience is essential
Possess excellent interpersonal skills
Be sales and solution orientated
Ability to resolve conflicts within time constraints
Strong organizational and judgment skills required
Ability to handle stress effectively
Enjoy face to face contact with our customers and be representative of the company at all times
Excellent grooming and smart appearance
Be adaptable to change
Be prepared to cover off schedule operations
Enjoy promoting a product/service
Physical mobility, this position can involve a lot of walking
A willingness to work in a shift environment (including weekends, bank and public holidays)
Ability to communicate effectively in both spoken and written English

Preferred Qualifications- Education & Prior Job Experience

Prior airport experience would be an advantage
Strong working knowledge of Sabre

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Manager, Division Finance (Dallas, TX, US)

Intro

Why you'll love this job

This job is a member of the Finance Team within the Finance Division.
Responsible for managing financial reporting and forecasting for assigned division(s).

What you'll do

Performance of analysis and due diligence on expense projects, culminating in the presentation of such analysis and recommendation to senior management
Responsible for developing and manageing the operating forecast and budget process, including in-depth cause and effect analysis on such forecasts
Frequent contact and coordination with individuals from a wide variety of departments
Performance of varioys internal and external ad-hoc analyses, akin to internal consulting

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Finance, Accounting, or similarly related field
5 years of experience in Finance

Preferred Qualifications- Education & Prior Job Experience

MBA with a concentration in Finance or equivalent experience/training
Experience with financial modeling and analysis
Experience in a leadership role
Experience with budget tracking, variance reporting, and cost analysis

Skills, Licenses & Certifications

Self-starter with strong leadership skills
Proven financial and analytical skills, including ability to logically structure analysis of complex issues and develop creative solutions
Skilled in Microsoft Office software to include Word, Excel, PowerPoint, Outlook, etc., strong skills in Excel
Skilled in analytics

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Director, Labor Relations (Dallas, TX, US)

Intro

Why you'll love this job

The Director, Labor Relations will support all aspects of the company’s relationship with their team’s union (APA, APFA, TWU-IAM, etc.) and have responsibility for implementing, maintaining, and administering the collective bargaining agreement covering the affected union employees and other employee groups, as needed.

What you'll do

Develops and maintains a responsible relationship with their union(s)
Develops and maintains working partnerships with key work group senior leadership
Ensures company compliance with labor agreement rules and regulations and applicable laws; manages the administration and interpretation of labor agreements for pilots
Manages disputes and negotiates resolutions between union representatives and management
Provides prompt and effective support on labor-related issues to management within multiple corporate departments
Develops and conducts labor relations training programs for management
Monitors and stays current with Labor Relations laws, trends/practices
Provides lead support to labor staff (i.e., managers, advisors), to ensure broad labor relations support to all departments within assigned groups
Provides support for grievance handling (up to and including arbitration)

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Demonstrates the highest level of ethics and integrity
Bachelor’s degree in relevant studies, such as Industrial Relations, or equivalent experience/training; Advanced degree preferred, legal or labor-related degree a plus
7 years of experience in Labor Relations, or operational leadership of frontline employees at an airline, with 3 years of experience working on pilot-related issues, including pilot pay, scheduling, and seniority.

Skills, Licenses & Certifications

Experience as a company representative or System Board member during arbitration, litigation, and/or government hearings
Experience in early dispute resolution strategy
Previous collective bargaining agreement and negotiations experience
Ability to think strategically, negotiate skillfully, digest complex details, and use sound judgment and initiative in making decisions
Exceptional problem solving, analytical, and critical thinking ability
Excellent communication skills (presentation, interpersonal, and written), with ability to handle complex topics comfortably and to interact effectively with all levels within the organization
Ability to effectively advocate and communicate on behalf of American Airlines with all levels of external officials
Ability to build and facilitate long-term relationships at all levels, both internally and externally
Ability to delegate effectively and handle multiple responsibilities, manage available resources, make timely decisions, and understand the impact of those decisions on others
Ability to demonstrate time management, multi-tasking, and organizational skills
Ability and willingness to travel as necessary
Ability to demonstrate flexibility and work a varied schedule
Ability and willingness to remain current with industry practices and developments
Mentoring and relationship building skills with ability to manage group and interpersonal conflict situations
Believes in and promotes the American Airlines five leadership attributes:

o Caring – We care about all team members

o Collaboration – We succeed as a team

o Development – We build future leaders

o Results – We drive to be the best

o Future – We continually challenge the status quo

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Staff Assistant I, Airport Hub/Gateway (Los Angeles, CA, US)

Intro

Why you'll love this job

This job is a member of the Airport Hubs & Gateway Team within the Customer Experience Division.
Responsible for handling one or more of the following as their primary role:
- Attendance and compliance
- Distribution of equipment and supplies
- Coordinating and maintaining operation coverage and lost time
- Managing new hire and transfer boarding
- Tracking airport badging/customs process
- Building and reviewing Schedule/Vacation Bids
- Tracks and provides updates on employee training

What you'll do

Performs a wide variety of office duties including: coordinating meeting arrangements, typing, filing, ensuring telephone coverage, greeting and directing customers, handling mail, ordering and distributing office supplies, tracking anniversaries/birthdays, and arranging travel and hotel accommodations
Provides assistance with preparation of management presentations and special projects as required
Troubleshoots and escalates office technology issues, including telephone and copier machines
Tracks and ensures employees complete onboarding duties, including appropriate system access, assignment of lockers, mailboxes, uniforms, badges, fingerprinting, training, etc.
Assists in station event planning, coordination, and execution (i.e. Do Crew, luncheons, holiday meals, recognition events)

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
Previous office/clerical experience

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Knowledge of MS Office Products including Word, Excel, Powerpoint, etc.
Knowledge of policies, procedures, and corporate structure
Ability to prioritize work, be detail oriented and meet deadlines
Ability to perform in a fast paced environment and handle multiple tasks simultaneously
Ability to be self-motivated with strong organizational skills
Ability to grasp concepts and functionality of specific software and programs

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Analyst/Sr Analyst, Financial Planning & Analysis (Dallas, TX, US)

Intro

Why you'll love this job

The role is part of the Labor Analysis team within the Financial Planning & Analysis organization.
You’ll bring your enthusiasm and care for AA team members while helping shape the long-term financial strategy for frontline labor expense.

What you'll do

Drive economic analysis and develop models to support better decisions across the business
Identify opportunities for financial and operational improvement and lead cross-departmental teams to initiate change
Complete assorted industry competitive assessment projects, including financial and operational performance benchmarking of other airlines
Develop and maintain detailed economic labor models, track and interpret financial and operational metrics related to American and other peer airline labor groups
Work closely with multiple departments throughout the company including Labor Relations, Crew Resources, Benefits and HR and Legal
Write Board of Directors packages justifying new labor agreements
Provide strategic and economic direction to Senior Management pertaining to labor contract negotiations, employee compensation and benefits, industry labor cost and policy comparisons and other internal consulting projects related to American’s 95,000+ employees

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent experience/training
Relevant experience in finance, strategy, or analytical roles
Strong teamwork and leadership skills with the ability to take initiative and work effectively in a variety of demanding situations
Excellent interpersonal, oral, and written communication skills, including the ability to negotiate and communicate proficiently with all levels of management

Preferred Qualifications- Education & Prior Job Experience

Master of Business Administration

Skills, Licenses & Certifications

Ability to work in a team and demonstrate leadership skills
Ability to take initiative and work effectively in a variety of demanding situations
Ability to logically structure analysis of complex issues using an analytical framework, and develop creative solutions to business challenges
Ability to demonstrate analytical skills, with financial modeling and analysis experience
Knowledge of Microsoft Excel and PowerPoint
Knowledge of SQL and Access skills are a plus

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Manager, Customer Care Support and Accessibility (Dallas, TX, US)

Intro

Why you'll love this job

The Manager, Customer Care Support and Accessibility is part of the Airports Division. This position leads a team within Airport Operations Support to define and oversee the successful implementation of a cohesive Accessibility strategy across the organization, requiring the ability to build strong relationships with both internal and external stakeholders.

What you'll do

•   Lead, mentor, and develop a team of accessibility professionals. Provide strategic direction, prioritize workload, and ensure team goals align with broader company initiatives.
•   Drive enterprise accessibility initiatives that align with regulatory requirements and customer expectations. Develop long-term strategies to improve accessibility across all customer touchpoints.
•   Partner with leaders from Airport Operations, Inflight, Flight, Reservations, Customer Relations, Regulatory, Technology, Training, and Corporate Communications to implement accessibility initiatives and ensure organizational alignment.
•   Maintain in-depth understanding of disability rights legislation, including the Air Carrier Access Act (ACAA) and ADA. Guide internal teams on compliance and advocate for proactive regulatory alignment.
•   Ensure policies and procedures that enable in a positive travel experience for customers with disabilities, and engage with operational leaders to support the consistent application of those procedures
•   Identify, advocate, and leverage technology enhancements that improve the team member and customer experience
•   Represent American Airlines in industry forums and with advocacy groups (e.g., A4A, IATA). Build and maintain strong relationships with community organizations and serve as a visible leader on accessibility issues.
•   Identify and advocate for technology enhancements that improve both customer and employee experiences. Collaborate with digital and IT teams to deliver inclusive solutions.
•   Present business cases, updates, and strategic plans to senior leadership. Influence policy and investment decisions to champion accessibility priorities across the organization.
•   Stay current on emerging trends, technologies, and best practices in accessibility. Translate insights into actionable strategies for American Airlines.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

•   Bachelor's degree in a related field (e.g. business, communications, disability studies)
•   5+ years of experience in a customer-facing role, with a focus on accessibility and disability support
•   In depth knowledge of disability regulations, including the U.S. Department of Transportation’s (DOT) Air Carrier Access Act (ACAA)

Preferred Qualifications- Education & Prior Job Experience

•   Master's degree in a related field (e.g. business, communications, disability studies)
•   3+ years of experience in a leadership or management role
•   Working understanding of Customer Service Manual and relevant Customer Care policies and procedures
•   Previous Complaints Resolution Official (CRO) qualification

Skills, Licenses & Certifications

•   Ability to achieve results in a constantly evolving environment, through influence, collaboration and communication at all levels of management
•   Demonstrated focus on building and handling key relationships to help drive greater trust, credibility and business alignment
•   Ability to communicate multi-directional (peer to peer, to varying levels of leadership) for initiative strategy, progress toward stated goals and risks/issues
•   Ability to lead and influence teams with focus on American’s key leadership attributes of caring, collaboration, development of others, results and future-oriented mindset
•   Strong problem solving, negotiation, and critical thinking ability
•   Demonstrated ability to perform both independently and as a leader, handle multiple assignments, and respond to changing priorities
•   Excellent verbal and written communication skills
•   Self-motivated to deliver high quality work with attention to detail
•   Passion for the team member and customer experience
•   Knowledge of airport operations and customer technology
•   Advanced Microsoft suite skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Customer Service Manager, Airport Customer Experience (San Antonio, TX, US)

Intro

Why you'll love this job

This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division.
Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience.

What you'll do

Drives operational excellence
Creates an environment that cares for our frontline team members and celebrates the team successes
Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies
Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Promotes an environment of mutual respect and trust between frontline team members
Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Supervisor, Facilities Maintenance Operations (DFW Airport, TX, US)

Intro

Why you'll love this job

This job is a member of the Facilities Maintenance Operations Team within the Integrated Operations Division.
Responsible for Plant Maintenance operations in American Airlines' largest HUB where maintenance work is conducted in-house or contracted to a vendor. Directly oversee facilities maintenance operations and direct organized labor. Direct and manage the contract vendors with Tech Ops maintenance management team to ensure facilities-related work is maintained per company standards and the Facilities Maintenance Manual.

What you'll do

Assists Management in evaluating Plant Maintenance employees and vendors for qualifications, experience levels, facilities, parts support and overall ability to comply with Facility maintenance department programs and procedures
Makes technical recommendations regarding facilities/ (GSE) department, review contracts and vendor quotes for accuracy and correct job scope
Initiates and manages repair work orders for time and material vendors as per the outlined procedures
Reviews vendor invoices for correct labor and material charges
Informs Station Management of Facilities abuse related damage and accident repair cost
Assists local station management, personnel and vendors with part procurement and technical expertise to expedite repairs
Works with station personnel and vendors for product improvement and equipment upgrades. Provide vendors with direction to enhance the operation and improve cost efficiencies
Performs Facilities, station, and vendor audits to ensure compliance with all Facilities Maintenance policies, procedures and standards
Completes other duties as assigned by management
Some travel may be required
Must pass a background reference check and criminal fingerprint check
Must pass a background for SIDA badge, if applicable

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
1 year leadership experience supervising production operation in an area related to heavy/shop maintenance
Experience supervising / leading represented workgroups
Knowledge of HVAC and industrial mechanical systems

Preferred Qualifications- Education & Prior Job Experience

Strong working knowledge of the General Procedure Manual and Safety Policy Procedure Manual
Knowledge of airport facilities maintenance and general repairs
Knowledge of Airport Baggage Sortation system
Knowledge of labor reporting and crew utilization
Strong interpersonal and PC skills

Skills, Licenses & Certifications

Electrical or HVAC certification
Ability to manage multiple areas of responsibility
Excellent analytical, organization and planning skills
Ability to assign work to designated workers
Knowledge of Microsoft Office
Understanding of airline/technical operations
Ability to multi-task
Ability to change direction when needed

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

General Manager, Airport Customer Experience SEA (Seattle, WA, US)

Intro

Why you'll love this job

This job is a member of the Hubs & Gateways Team within the Customer Experience Division.
Responsible for managing the operations, optimizing the business, leading the people and cultivating relationships with diverse audiences.

What you'll do

Directs, manages and oversees daily airport operation activities to ensure safe, reliable and efficient service for our passengers and stakeholders
Assesses and executes appropriate resources to optimize station performance
Monitors, reviews, and reports station performance
Establishes relationships through engagement, collaboration and inclusiveness with internal and external stakeholders
Coordinates closely with local airport authorities and government agencies to ensure organization’s priorities, objectives and concerns are effectively represented
Manages scheduled, off-scheduled and charter flight operations and meets performance goals
Acts as liaison between the Company and various organizations
Evaluates, identifies and recommends process improvement changes for a dynamic operational environment
Oversees, monitors and controls budget and manages overall financial administration
Leads, motivates and develops employees to perform in a safe, efficient, productive, professional manner and deliver superior customer service
Assumes responsibility of employee management – including hiring, conducting performance reviews, administering corrective action, salary administration, training, and career development
Maintains company standards of safety and security
Partners with vendors and contractors
Preserves integrity and ethical values as it relates to audits, compliance and regulatory mandates

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s or Master's degree in related field or equivalent training/experience
7+ years of airline operations experience or relevant experience

Preferred Qualifications- Education & Prior Job Experience

4 years in supervisory or management capacity
Knowledge of managing an operating budget

Skills, Licenses & Certifications

Ability to take initiative to act upon and adapt to a fast-paced environment
Ability to deliver key corporate messages across all workgroups
Exhibits strong organizational and time management skills with proven ability to handle multiple projects while meeting deadlines
Understands the importance of safety, compliance and regulatory standards associated with flight operations
Ability to work cohesively with collective bargaining units
Demonstrated collaborative ability across departments, business units, vendors and contractors
Ability to resolve issues with internal and external customers
Uses sound business judgment to make key decisions
Effective conflict resolution skills
Track record of exceptional supervisory, leadership and motivational skills
Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint, etc.)
Valid US drivers license
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Must be able to secure appropriate airport authority and/or US Customs security badges
Must successfully complete comprehensive background and/or fingerprint checks to satisfy security requirements and subject to Department of Transportation (DOT) drug and alcohol testing

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Premium Guest Services Representative Full Time (New York City, NY, US)

Intro

Why you'll love this job

The Premium Customer Services Representative is an ambassador of American Airlines, providing superior hospitality, excellent customer service, extensive ticketing and problem resolution for our most valuable customers in all areas covered by the Premium Customer Services organization. Premium Customer Services Representatives provide enhanced, extraordinary services in a positive, enthusiastic, courteous and friendly manner to all customers and guests. Starting pay is $20.50 per hour.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Provide premium customer service to all customers
Register customers and verify their access to club(s) and/or lounge(s)
Greet customers by completing all guest experience items (e.g., greet customers using their name when possible, ensure name tag is visible, provide WIFI password, ask how you can assist)
Book and confirm flight reservations (e.g., using the semi-automated business review environment [SABRE], Qantas Intelligent Keypad [QIK]) All
Check premium customers in for their flights (e.g., flight changes, rebooking, passport verification swipe)
Monitor flights to identify boarding times, delays, or disruptions to best accommodate customer needs
Issue customer tickets (e.g., day of departure, reissues, future tickets)
Cancel passenger reservations, as requested
Place customers on priority lists (e.g., upgrades, standby)
Provide timely resolution of customers’ travel issues
Contact the next level of customer service support (i.e., premium services CSCs or CSMs) to address unresolved customer issues, as needed
Document customer issues in the passenger name record (PNR)
Perform club enrollment or sales activities (e.g., Admiral’s Club, credit card memberships)
Coordinate all services provided to elite status customers (e.g., Concierge Key program and Five Star service)
Assist elite status customers (e.g., Concierge Key, Five Star Members) as they move throughout terminals
Assist customers with their baggage, as needed
Monitor or maintain the appearance of the lounges or clubs (e.g., via conduct of walk-throughs)
Communicate with business partners to ensure food and beverages are provided to club and/or lounge customers at all times
Oversee the activities of business partners providing services (e.g., catering, sanitation) to the club(s) and/or lounge(s)
Assist customers with technology provided in the club(s) and/or lounge(s)
Reserve conference rooms (e.g., 1 hour) for same-day travel requests
Coordinate services for any meetings occurring in conference rooms (e.g., food for the meetings)
Complete open or close procedures for club(s) and/or lounge(s)
Address escalated customer issues or concerns
Conduct liquor inventory audit with beverage business partner (at some airports)
Monitor KeyStar system to arrange appropriate services for customers (e.g., government officials, OneWorld, Concierge Key, FiveStar) (at some airports)
Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays
Complete job-relevant trainings
Adhere to company policies, procedures, and performance standards
Wear uniforms as required by company policy
Adhere to government regulations (e.g., DOT, FAA, TSA)
Use multiple internal resources/systems, including during customer interactions

*Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED
Must be able to read, write, fluently speak and understand the English language
Bilingual language skills required in some locations
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Actively demonstrate extraordinary customer service and customer engagement in an environment of hospitality
Ability to work under pressure, handle a multitude of projects concurrently while paying close attention to detail and customer service
Excellent salesmanship skills/interpersonal skills with ability to interact effectively with all levels of management and public contact
Service-oriented and self-motivated with a high level of professionalism
Able to attend training classes in Dallas/Fort Worth, Texas
Prior customer hospitality experience strongly preferred
Maintain a well-groomed and professional appearance
Excellent communication skills
Prior travel industry experience preferred
PC experience preferred
Strong organizational and administrative skills required
Ability to work irregular and/or extended hours, including weekends and holidays
Must report to work on a regular and timely basis

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Customer Service Manager, Airport Workforce Management (DFW Airport, TX, US)

Intro

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Domestic Airports Team within the Customer Experience Division

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Ability to solve complex staffing issues with minimal oversight
Strong communicator with all levels of the operation
Can manage multiple software programs at the same time to quickly analyze the operation and determine best course of action throughout the day
Coordinate assignments for frontline team members to dynamically work flights at gates
Utilizes GS Realtime and other programs (i.e. Prime, GETNG, SABRE) to identify and grant day of overtime, provide staffing inputs and tour reports
Being proactive and efficient with time management
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED Equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Operations Coordinator, Inflight (New York City, NY, US)

Intro

Why you'll love this job

What you'll do

Acts as the liaison with local and system departments, e.g. IOC, Control Center (Tower), Customer Care, Crew Scheduling, Customer Ops, Daily Ops, Catering, Cabin Appearance, Business Partners and the Flight Department
Oversee Flight Service base operational reliability by taking lead role in dependability engagement, communication, & accountability.
Handles operational events and proactively provides crew assistance or delay mitigation based on priority of engagement and operational impact.
Coordinates with Daily Operations/IOC to respond to Flight Attendant injuries and aircraft emergencies by providing appropriate base guidance and support.
Notifies rescheduled and reassigned Flight Attendants’ traveling through the base.
Provides status of department reliability and communicates irregularities which may impact the daily operation to Inflight, IOC, and Hub Control Center leadership.
Coordinates with Crew Scheduling/Tracking for pre-boarding of flights or re-crewing, if necessary.
Assists with administrative duties, such as delay investigations, daily and monthly reports pertaining to operational activities.
Investigates and documents delays including Right Start, IPD (International Premium), IFS (International Flagship Service).
Implements selected policies, as well as ensuring established guidelines are followed and enforced.
Coordinate and host base activities to support engagement initiatives
May conduct coaching and counseling as appropriate
Assists with Flight Attendant reasonable cause drug and alcohol testing.
Provides Flight Attendant EFB (Electronic Flight Bag) support.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
PC, Sabre, DECS, and RES experience
Must be able to work shift work, including weekends and holidays.
Must be able to work on-site at assigned base/location.

Preferred Qualifications- Education & Prior Job Experience

Bachelors degree preferred/or equivalent work experience.
Strongly preferred to have completed Flight Attendant training as prescribed by the FAA and whose name appears on the current Flight Attendant System Seniority List
Current Passenger Service, Passenger Sales or Crew Scheduling experience.
Knowledge of company on-time performance goals and dependability metrics.
An understanding of working with a contract labor group is desirable.

Skills, Licenses & Certifications

Sound judgement and strong decision making skills
Ability to work independently as well as collaboratively
Ability to prioritize, multi-task and manage several events and situations simultaneously
Ability to work under demanding operational conditions
Excellent interpersonal, oral and written communication skills
Ability to work all shifts, holidays, and overtime as required
Requires rotation of shifts and days off
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security
identification display areas (SIDA) and secure US Customs security badge if applicable
Must Pass U.S. Department of Transportation (DOT) mandated drug test

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Project Manager/Sr Project Manager, Integrated Operations (Dallas, TX, US)

Intro

Why you'll love this job

This role is part of the Next-Gen Operations Platform and Business team within the Integrated Operations Center division.As the Project Manager, you will coordinate delivery activities and ensure alignment with overall program governance. You’ll track milestones, manage risks and dependencies, support escalations, and collaborate with the Governance workstream to produce reporting and leadership content. This role is critical to ensuring a smooth and structured transition as legacy systems are retired.

What you'll do

Manages project activities, conducts reviews, manages risk mitigation, issues, changes control processes, and communicates status to senior executives within the development and business partner organizations
Provides project teams with expertise, direction, motivation, and encouragement
Manages project team composed of: local and remote teams/resources and external vendors, demonstrate flexibility and adaptability to changes in roles and responsibilities

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's Degree
3+ year experience in project management

Preferred Qualifications- Education & Prior Job Experience

3+ years aviation related project experience
Certified PMP
Green Belt in Six Sigma

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Broad knowledge of aviation planning and technical issues
Hands-on problem solver
Ability to lead team members and key stakeholders of the project
Ability to manage through influence, but without direct management authority
Ability to use capabilities to influence customers and stakeholders and properly manage divergent expectations

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

General Manager, Airport Customer Experience (St. Louis, MO, US)

Intro

Why you'll love this job

This job is a member of the Hubs & Gateways Team within the Customer Experience Division.
Responsible for managing the operations, optimizing the business, leading the people and cultivating relationships with diverse audiences.

What you'll do

Directs, manages and oversees daily airport operation activities to ensure safe, reliable and efficient service for our passengers and stakeholders
Assesses and executes appropriate resources to optimize station performance
Monitors, reviews, and reports station performance
Establishes relationships through engagement, collaboration and inclusiveness with internal and external stakeholders
Coordinates closely with local airport authorities and government agencies to ensure organization’s priorities, objectives and concerns are effectively represented
Manages scheduled, off-scheduled and charter flight operations and meets performance goals
Acts as liaison between the Company and various organizations
Evaluates, identifies and recommends process improvement changes for a dynamic operational environment
Oversees, monitors and controls budget and manages overall financial administration
Leads, motivates and develops employees to perform in a safe, efficient, productive, professional manner and deliver superior customer service
Assumes responsibility of employee management – including hiring, conducting performance reviews, administering corrective action, salary administration, training, and career development
Maintains company standards of safety and security
Partners with vendors and contractors
Preserves integrity and ethical values as it relates to audits, compliance and regulatory mandates

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s or Master's degree in related field or equivalent training/experience
7+ years of airline operations experience or relevant experience

Preferred Qualifications- Education & Prior Job Experience

4 years in supervisory or management capacity
Knowledge of managing an operating budget

Skills, Licenses & Certifications

Ability to take initiative to act upon and adapt to a fast-paced environment
Ability to deliver key corporate messages across all workgroups
Exhibits strong organizational and time management skills with proven ability to handle multiple projects while meeting deadlines
Understands the importance of safety, compliance and regulatory standards associated with flight operations
Ability to work cohesively with collective bargaining units
Demonstrated collaborative ability across departments, business units, vendors and contractors
Ability to resolve issues with internal and external customers
Uses sound business judgment to make key decisions
Effective conflict resolution skills
Track record of exceptional supervisory, leadership and motivational skills
Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint, etc.)
Valid US drivers license
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Must be able to secure appropriate airport authority and/or US Customs security badges
Must successfully complete comprehensive background and/or fingerprint checks to satisfy security requirements and subject to Department of Transportation (DOT) drug and alcohol testing

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

General Manager, Airport Customer Experience (Tulsa, OK, US)

Intro

Why you'll love this job

Responsible for managing the operations, optimizing the business, leading the people and cultivating relationships with diverse audiences.
This role is a part of our Field Stations team within our Customer Experience group

What you'll do

Assesses and executes appropriate resources to optimize station performance
Monitors, reviews, and reports station performance
Establishes relationships through engagement, collaboration and inclusiveness with internal and external stakeholders
Coordinates closely with local airport authorities and government agencies to ensure organization’s priorities, objectives and concerns are effectively represented
Manages scheduled, off-scheduled and charter flight operations and meet performance goals
Acts as liaison between the Company and various organizations
Evaluates, identifies, and recommends process improvement changes for a dynamic operational environment
Oversees, monitors, and controls budget and manages overall financial administration
Leads, motivates, and develops employees to perform in a safe, efficient, productive, professional manner and deliver superior customer service

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in related field or equivalent work experience preferred
5 years airline operations experience
Track record of exceptional supervisory, leadership and motivational skills

Preferred Qualifications- Education & Prior Job Experience

3 years in supervisory or management capacity
Knowledge of managing an operating budget

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Category Manager/Sr Category Manager, Procurement (Dallas, TX, US)

Intro

Why you'll love this job

This job is a member of the Procurement team within our Finance division.
Responsible for developing and implementing comprehensive strategic programs which meet the needs of the internal stakeholders while addressing pricing, acquisition, total cost, lead-time and supply, as well as managing contracts and suppliers.

What you'll do

Represents the company in business transactions with both internal and external organizations
Creates and manages strategies, negotiations, RFPs, and contracts
Creates, negotiates, implements and manages long term contracts while effectively developing and promoting strategic partnerships with suppliers
Works closely with internal American Airlines customers and stakeholders to understand their business needs, objectives, product/service requirements and the broader operational processes
Effectively communicates with appropriate management levels both internally and externally
Identifies opportunities for improvement and makes constructive suggestions for change
Assists with the Training program for the Procurement & Supply Chain team, as necessary
Assists with the Supplier Diversity program

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in relevant field
3+ years related work experience
Demonstrable skills for category management, commercial negotiations, securing hard savings and cost avoidance, and executing complex deals in a fast-changing environment
Experience working in preconstruction, construction, or major capital projects

Preferred Qualifications- Education & Prior Job Experience

Master's Degree in Procurement, Supply Chain, Business Administration, Business Management, Finance, Accounting, or other related field
Knowledge of Source to Pay systems
Strong project management skills
Process Mapping abilities
Supplier Risk Analysis
Supplier Relationship Management
Experience working for a General Contractor (GC) or Engineer Procure Construct (EPC) company

Skills, Licenses & Certifications

Skilled in Microsoft Office (e.g. Word, Excel, PowerPoint)
A potential team leader with strong communication skills
Understanding of supply chain concepts, with work experience applying those concepts
Negotiating and influencing skills
Self-directed and resourceful with the ability to handle multiple, simultaneous tasks with exhibited follow through and initiative
Business understanding, particularly in project management, early supplier involvement, total cost management and financial analysis
Understanding and use of technical tools for analysis, problem solving, forecasting and quality improvement
Previous experience with Source to Pay systems
Proficient in Excel
High ethical standard

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

General Manager, Airport Customer Experience (Sacramento, CA, US)

Intro

Why you'll love this job

Responsible for managing the operations, optimizing the business, leading the people and cultivating relationships with diverse audiences.
This role is a part of our Field Stations team within our Customer Experience group
The pay range for this role is $96,000 to $131,000, taking into account the qualifications and experience of the selected candidate.

What you'll do

Assesses and executes appropriate resources to optimize station performance
Monitors, reviews, and reports station performance
Establishes relationships through engagement, collaboration and inclusiveness with internal and external stakeholders
Coordinates closely with local airport authorities and government agencies to ensure organization’s priorities, objectives and concerns are effectively represented
Manages scheduled, off-scheduled and charter flight operations and meet performance goals
Acts as liaison between the Company and various organizations
Evaluates, identifies, and recommends process improvement changes for a dynamic operational environment
Oversees, monitors, and controls budget and manages overall financial administration
Leads, motivates, and develops employees to perform in a safe, efficient, productive, professional manner and deliver superior customer service

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in related field or equivalent work experience preferred
5 years airline operations experience
Track record of exceptional supervisory, leadership and motivational skills

Preferred Qualifications- Education & Prior Job Experience

3 years in supervisory or management capacity
Knowledge of managing an operating budget

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Business Administration Apprentice, Staff Assistant - United Kingdom LHR (London, GB)

Intro

Why you'll love this job

You will be responsible for providing administrative support and work as part of a small, dynamic team providing general station and team support. You will be expected to exhibit a flexible working style at all times. On a day-to day basis, you will report to and take instruction from the Lead Staff Assistant and Airport Business Planning Manager.

What you'll do

Provide a consistently high quality of administrative support
Perform a range of administrative duties and be prepared to support the management and frontline team members on a day-to-day basis
Engage with team members on matters relating to general employee issues
Assist with orientation for new hires into the company, including Heathrow Airport references
Communicate any organizational changes with various work groups
Maintain an accurate employee car park log
Greet external and internal visitors
Make hotel/transportation arrangements for visiting AA personnel
Create letters and emails in response to customer and employee questions
Process invoices from business partners for payment
Maintain an accurate personal filing system
Order supplies as needed by administrative & operational teams
Responsible for receiving and distributing internal and external mail
Take and publish minutes from meetings
Adhere to and promote safe working practices at all times
Assist with any employee engagement events
Carry out any other reasonable duties consistent with this posting
Have a good telephone manner

Apprenticeship
The apprentice program has been developed in partnership with lnspiro Learning and the program will consist of developing skills and knowledge on the job. As an apprentice you will also attend off the job training with lnspiro Learning. The training delivered will consist of a blended approach, E-learning and workshops. You will receive on the job mentoring and coaching from either American Airlines directly or from your lnspiro Learning assessor.
The apprenticeship will consist of the following elements:

NVQ - assessed on the job by the assessor.
Technical Certificate - training will be delivered through on and off the job, e-learning to provide the underpinning knowledge to support the NVQ and programme designed.
Functional Skills - This requires apprentices to obtain a minimum skills level in Mathematics, English and ICT through guidance and examination. Some apprentices with GCSE's A-C in these subjects may be exempt.
ERR Booklet - Employer Rights and Responsibilities booklet which apprentices are required to complete.
Enhancements - these elements have been determined by American Airlines and lnspiro Learning as part of the programme design and consists of additional units, short courses, e-learning.

All you'll need for success

Skills required:

Excellent interpersonal skills
Be reliable and punctual
Show respect and understanding for different cultures and backgrounds
Have a clear desire to work within the airline industry
Excellent punctuality
Demonstrate pride and knowledge of the American Airlines brand and understanding of the business strategy.
Able to build relationships easily and effectively
Is an effective communicator
Proactively seek solutions

Qualifications required

5 GCSE's grade 9-4 (A*-C) or equivalent including Maths and English

Things to consider:

A fixed term, 15-month contract
Based at London Heathrow
Satisfactory results of security checks, including but not limited to Basic Criminal
Record Check, Accreditation Check & TSA Watch List (United States Transportation Security Administration Watch List)
References covering the last five (5) year period
Ability to qualify for Heathrow Airport airside access
Successful completion of systems training

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Supervisor, Warehousing and Distribution (Los Angeles, CA, US)

Intro

Why you'll love this job

This job is a member of the stores team for our new Central Fulfillment Center. This facility features a Warehouse Management System customized for our unique needs, an automated storage and retrieval system, and autonomous material handling equipment.
Responsible for supervisng a unionized workforce’s daily operation of Technical Operations Supply Chain operation of aircraft parts and tooling, to include, shipping, receiving, inventorying and movement of company materials. This also includes the supervision of all Stores personnel assigned to the operation.
Salary Range: Level 3 is $62,000/yr - $83,000/yr and Level 4 is $68,000/yr - $97,000/yr

What you'll do

Supervises and assigns job responsibilities to the front line team in one or more occupations
Coordinates with TechOps and Supply Chain partners on status of material requests
Manages all Administrative duties within the Supply department
Interprets company policies to workers and enforces safety regulations
Recommends or initiates personnel actions such as promotions, transfers, discharges and disciplinary measures
Maintains time and attendance records as well as personnel files and performance records
Maintains audit compliance
Maintains warehouse and supply locations assigned; maintain an efficient and orderly workforce/operation
Leads regularly scheduled crew briefings to communicate to team members department Policy and Procedural changes

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
3 years of relevant work experience

Preferred Qualifications- Education & Prior Job Experience

Bachelor's degree in Business, Supply Chain, Finance, Logistics or equivalent experience/training
Previous supervisory experience
Extensive Supply Chain or Logistics experience

Skills, Licenses & Certifications

Extensive Supply Chain experience in Automotive, Aviation, or Electrical Industries
Knowledge of applicable computer systems used by frontline members
Knowledge of how to find, read, and understand FAR's and how best to apply them to the line supply organization
Ability to quickly grasp various Collective Bargaining Agreement language and interpret it then apply the language to various situations
Knowledge of shipping limitations or the ability to quickly find these limitations as outlined in the IATA and 49 CFR
Must be able to walk extensively between Hangars
Must posess a current and valid driver's license
Must be able to work all shifts, 24/7, including holidays
Some travel required
Must be willing to work extended hours based on operational needs

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Analyst/Sr Analyst, Fleet Planning (Dallas, TX, US)

Intro

Why you'll love this job

This job is a member of the Fleet Planning and Analysis Team within the FP&A and Corporate Development Division.
Responsible for the management of American’s fleet assets and efficiently deploying capital to support American's fleet needs.

What you'll do

Support the development of the Company's long-term fleet strategy
Monitor aircraft and industry trends to distill implications for the airline's fleet strategy
Develop the airline's 5 year fleet plan with consideration for aircraft deliveries, network requirements, and operational constraints
Analyze aircraft economics in support of aircraft acquisitions, retirements, and other fleet investments
Conduct financial analysis, including valuations using discounted cash flow modeling, sensitivity analysis, etc., to support investment decisions into the fleet
Partner with key stakeholders, FP&A, Network Planning, Tech Ops, Corporate Communications, Accounting, and aircraft manufacturers and suppliers to evaluate and implement fleet projects

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelors degree in finance, economics, or similar field, or equivalent experience/training
3 years of work experience

Preferred Qualifications- Education & Prior Job Experience

MBA, CFA or other advanced certification
Strong understanding of airline / aircraft economics

Skills, Licenses & Certifications

Excellent analytical thinking capabilities
Demonstrated ability to collaborate across multiple organizations and seniority levels
Strong organization skills, with ability to effectively prioritize work and meet deadlines
Excellent verbal and written communication skills, with the ability to effectively interact with employees at all levels within the organization as well as external contacts
Proficient with Microsoft Office software (e.g. Word, Excel, Access, PowerPoint)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Vice President, AACU Information Security and IT Operations (Dallas, TX, US)

Intro

Why you'll love this job

This job is within the American Airlines Federal Credit Union. The Vice President of Information Security and IT Operations at the Credit Union is responsible for leading the organization's IT service management, application support, and enterprise information security functions. This includes ensuring a secure, efficient, and reliable IT environment, balancing strategic leadership and hands-on operational oversight. The role will oversee enterprise security, IT service management, and application support, ensuring alignment with business objectives and regulatory requirements.

What you'll do

Information Security Leadership

Develop and execute a comprehensive enterprise information security strategy aligned with business objectives and regulatory requirements
Lead all cybersecurity policies, frameworks, and incident response initiatives
Establish and oversee security controls, compliance programs (NIST, ISO 27001, SOC 2, PCI-DSS), and audit processes
Develop security strategy, including SIEM, endpoint protection, IAM, and cloud security solutions
Act as the primary liaison for security-related audits, legal matters, and board reporting
Lead security operations, vulnerability management, threat detection, and response efforts to proactively mitigate risks

IT Operations & Service Management

Oversee Application Support, IT Helpdesk, and Service Desk operations to ensure high availability, performance, and end-user satisfaction
Implement and optimize ITIL best practices for incident, problem, change, and asset management
Enhance IT service management frameworks to ensure efficiency in ticket resolution, escalation processes, and user support
Lead application support teams to ensure system reliability, maintenance, and continuous improvement
Partner with business units to improve IT operational efficiency and innovation while maintaining cost-effectiveness
Drive digital transformation initiatives related to ITSM, automation, and operational enhancements
Manage IT vendor relationships, contracts, and procurement for security and operational technology solutions

Leadership & Strategy

Provide strong leadership to a team, fostering a culture of collaboration, accountability, and innovation
Develop and manage budgets, ensuring cost-effective solutions without compromising security or performance
Serve as an advisor to the SVP Technology on security and IT operational matters
Maintain up-to-date knowledge of industry trends, emerging threats, and best practices to continuously evolve the organization’s IT capabilities
Represent the IT operations and information security function in board meetings, executive discussions, and cross-functional committees
Participate in strategic planning and business alignment initiatives
Perform other duties as assigned

The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in information technology, Cybersecurity, Business, or a related field
10+ years of leadership experience in IT Operations and Information Security with a proven track record of success
Deep expertise in cybersecurity frameworks, regulatory compliance, and risk management
Knowledge of IT service management (ITSM) and application support
Hands-on experience with cybersecurity tools, IT operations platforms, and service desk management software
Demonstrated experience in leading cross-functional teams and managing large-scale IT initiatives

Preferred Qualifications- Education & Prior Job Experience

Master’s degree in a subject area relevant to the role
Experience implementing and administrating an information security program
Experience with financial services industry, credit union’s departments, products and systems
Technical experience to include desktop (client side), telecommunications, data center storage, virtualization, routing/switching, server, and security technologies

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Ability to demonstrate excellent oral and written communication skills & presentation skills
Ability to demonstrate superior people management, interpersonal and employee engagement skills, to include directing, coaching, counseling and motivating staff
Ability to demonstrate a proactive approach with a focus on continuous improvement, user satisfaction, and adherence to standards
Ability to communicate complex security and IT concepts to executive leadership and non-technical stakeholders
Ability to demonstrate a strong business acumen and decision making capabilities
Skilled in leading, managing, developing and motivating a team
Ability to be highly efficient, organized and motivated and have the ability to lead multiple assignments concurrently
Ability to demonstrate abstract reasoning, critical thinking and problem resolution skills
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Sr Manager, Corporate Development (Dallas, TX, US)

Intro

Why you'll love this job

The Sr. Manager, Corporate Development will lead a team of analysts responsible for a portfolio of strategic projects, investment transactions, and partnership opportunities
This job is a member of the Corporate Development and Planning team within our Finance division.

What you'll do

Leads cross-departmental teams (matrix organization) in partnership with business units to identify and pursue strategic opportunities
Manages large and complex projects from end-to-end, using project plans and performance metrics to ensure timely and successful completion
Partners with business units in developing strategic plans and frameworks with particular focus upon industry structure, vertical integration, and new business model/technology applications
Researches and analyzes business opportunities ensuring a thorough understanding of the target industry, key participants, competitive trends
Assesses, analyzes, structures, negotiates, documents and executes corporate investment transactions
Works closely with internal (Legal, Commercial, Accounting, Tax) and external advisors (Consultants, Bankers, Lawyers)
Facilitates alignment across senior leadership and cross-functional stakeholders to ensure shared understanding of goals, priorities, and outcomes
Creates executive and Board level presentation materials providing thorough assessment of opportunities, risks, benefits, and alternatives
Delegates or assigns specific project tasks and functional responsibility in a collaborative and effective manner

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Master of Business Administration, or similar degree
4 years of prior work experience in finance or corporate development roles
2 years of prior work experience in the airline (or related) industry
Prior managerial experience
Experience in venture capital, mergers and acquisitions, investment transactions, or private equity

Skills, Licenses & Certifications

Ability to assess opportunities, structure solutions, and effectively execute project plans
Ability to form consensus and work with departments throughout the company through collaboration
Ability to demonstrate clear leadership qualifications managing large projects with direct interaction with executive leaders
Ability to demonstrate a passion for innovation, speed to market, and team-based solution development
Ability to build relationships with a broad range of experienced professionals - partnering with management and leaders throughout the business
Ability to work with the leadership team to identify, plan, and execute strategic initiatives
Ability to lead and manage multiple large scale projects on an ongoing basis and adjust priorities, as necessary, to meet shifting deadlines in a dynamic work environment
Ability to work with leaders to identify opportunities for strengthening the way we do business
Knowledge of Microsoft Office to include Excel, Word, Outlook, etc.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Manager, Airport Customer Care (Phoenix, AZ, US)

Intro

Why you'll love this job

This job is a member of the Hubs and Gateways Team, within the Customer Experience Division.
Responsible for managing, developing, and coordinating all customer related activities ensuring the highest level of customer satisfaction and experience.

What you'll do

Oversees day to day customer service operations including oversight of the ticket counter and gate activity in multiple facilities
Ensures efficient use of resources to achieve operational performance targets
Enforces all company and departmental procedures including safety and security
Reviews staffing requirements and bid schedules for all employees
Communicates procedural changes to Customer Service Managers and frontline employees ensuring compliance
Monitors and analyzes trends to achieve on time performance
Mentors and develops employees
Identifies areas which require improvement
Develops and implements processes to achieve improved efficiency and productivity
Enhances vendor relations and ensures contractual obligations are performed
Ensures all internal audit requirements are in compliance
Develops an annual expense plan and monitors the budget
Assists with interviews and selection of CSMs/Customer Service Supervisors
Ability to work rotating shifts including nights, weekends and holidays
Complete other duties as required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s Degree in Business Management or relevant field or equivalent experience/training
3 years’ work experience in Airline Customer Service supervisory

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Excellent analytical skills and proficient use of PC related software
Strong leadership and organizational skills
Ability to multi-task and handle shifting priorities within a fast-paced, dynamic work environment and can tolerate high stress situations
Ability to effectively delegate work assignments and manage large groups of employees

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Member Services Representative, AACU Branch Operations (Washington, VA, US)

Intro

Why you'll love this job

This job is within the American Airlines Credit Union. The role is responsible for building positive relationships with American Airlines Credit Union members, which is key in understanding member needs and recommending appropriate products and services to fulfill those needs.

This position is located at the Ronald Reagan National Airport and pays between $17.00-$21.00 per hour.

What you'll do

Open new accounts, sell and process Credit Union services for new and existing members
Post deposits and process loan payments
Process various monetary transactions and maintain account information
Perform Notary Services as required
Create and promote positive name recognition for the Credit Union
Work with branch/department managers and leverage cross-selling opportunities
Research member inquiries and provide solutions as required in a timely manner
Maintain awareness of all branch functions and duties to provide proper support and coverage at all times
Implement and enforce internal control and security measures in accordance with Credit Union policies and government regulations
Foster a culture that promotes teamwork, service excellence and relationship building within the covered branches and overall organization
Perform loan interviews, processing and disbursement activities, as assigned by manager
May work a rotating Saturday schedule depending on job location
Perform other duties as assigned
The selected individual will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED
Must be able to work in-person at assigned branch location
Must have cash handling, sales, or a combination of customer service and financial institution experience within the last twelve months
Job level to be determined by the candidate's skills, qualifications and relevant consumer loan processing or underwrriting experience

Preferred Qualifications- Education & Prior Job Experience

College degree in business, finance, or related area, or equivalent financial services experience, or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions
Previous banking or Credit Union experience
Previous experience in a service-culture environment
Bilingual in Spanish

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Ability to exercise excellent member service skills
Ability to perform in a service-culture environment with a desire to cross sell Credit Union products and services
Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
Ability to interact professionally with all employees and members
Ability to speak, read, and write in English is required; Spanish is a plus
Ability to work independently and with minimal supervision
Ability to perform basic math calculations and analyze data
Ability to self-motivate with strong organization skills and capacity for attention to detail
Ability to effectively prioritize work and meet deadlines
Ability to sit and/or stand for extended periods of time
Ability to work varying schedules, including evenings and weekends
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Manager, AACU Patch and Vulnerability Management (Dallas, TX, US)

Intro

Why you'll love this job

This job is within the American Airlines Federal Credit Union. The role is for overseeing and managing the patch and vulnerability management (PVM) processes for the Credit Union’s IT infrastructure, ensuring timely and effective patching of servers, desktops, network equipment, and other critical systems to maintain security, compliance, and operational efficiency.

What you'll do

Develop, implement, and oversee the Credit Union’s enterprise-wide patch and vulnerability management strategy
Lead a team of patch management specialists responsible for patching servers, desktops, network devices, and other IT assets
Ensure timely and effective deployment of patches to mitigate security vulnerabilities while minimizing business disruption
Work closely with Information Security, IT Infrastructure, and Application teams to prioritize patches based on risk assessment and criticality
Monitor industry trends, threat intelligence feeds, and vendor releases to proactively address security vulnerabilities
Manage enterprise patching tools, automation frameworks, and compliance reporting solutions
Develop and maintain dashboards and key performance indicators (KPIs) to track patching progress, compliance levels, and remediation timelines
Oversee regular vulnerability assessments and coordinate remediation efforts in collaboration with IT teams
Establish patching schedules, maintenance windows, and rollback procedures to ensure minimal impact on operations
Ensure compliance with regulatory and security frameworks, including PCI, NCUA, FFIEC, and other industry standards
Provide leadership, coaching, and mentorship to the PVM team, fostering a culture of continuous improvement and accountability
Oversee an annual budget for patching tools, automation solutions, and team operations
Perform other duties as assigned
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED
Bachelor’s degree in Computer Science, Information Security, Engineering, or a related field, or equivalent work experience
Proven experience leading patch and vulnerability management programs in an enterprise environment
Strong knowledge of patching processes for operating systems, applications, and network devices across Windows, Linux, and cloud environments
Experience with patch management tools such as Microsoft SCCM, WSUS, Ivanti, BigFix, Tanium, or similar enterprise solutions
Familiarity with vulnerability scanning tools such as Tenable Nessus, Qualys, or Rapid7
Understanding of security frameworks such as NIST, CIS, FFIEC, and PCI-DSS

Preferred Qualifications- Education & Prior Job Experience

Experience managing patching processes in highly regulated industries (e.g., financial services, healthcare)
Knowledge of ITIL change management principles and best practices for patching in production environments

Skills, Licenses & Certifications

Strong technical knowledge of operating systems, networks, and enterprise security principles
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Visio) and reporting tools for metrics and dashboards
Ability to analyze vulnerability data, assess risk, and prioritize patch deployment accordingly
Strong leadership and team management skills, including coaching and staff development
Excellent verbal and written communication skills, with the ability to interact with both technical and non-technical stakeholders
Strong organizational and project management skills, with the ability to manage multiple tasks and deadlines.
Availability for after-hours patching and emergency security updates as needed
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Member Services Representative, AACU Branch Operations (Tulsa, OK, US)

Intro

Why you'll love this job

This position is located at the AA Credit Union Owasso Branch in 12411 E 96th St N Owasso, Ok, 74055.

What you'll do

Open new accounts, sell and process Credit Union services for new and existing members
Post deposits and process loan payments
Process various monetary transactions and maintain account information
Perform Notary Services as required
Create and promote positive name recognition for the Credit Union
Work with branch/department managers and leverage cross-selling opportunities
Research member inquiries and provide solutions as required in a timely manner
Maintain awareness of all branch functions and duties to provide proper support and coverage at all times
Implement and enforce internal control and security measures in accordance with Credit Union policies and government regulations
Foster a culture that promotes teamwork, service excellence and relationship building within the covered branches and overall organization
Perform loan interviews, processing and disbursement activities, as assigned by manager
May work a rotating Saturday schedule depending on job location
Perform other duties as assigned
The selected individual will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED
Must be able to work in-person at assigned branch location
Must have cash handling, sales, or a combination of customer service and financial institution experience within the last twelve months
Job level to be determined by the candidate's skills, qualifications and relevant consumer loan processing or underwrriting experience

Preferred Qualifications- Education & Prior Job Experience

College degree in business, finance, or related area, or equivalent financial services experience, or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions
Previous banking or Credit Union experience
Previous experience in a service-culture environment

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Ability to exercise excellent member service skills
Ability to perform in a service-culture environment with a desire to cross sell Credit Union products and services
Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
Ability to interact professionally with all employees and members
Ability to speak, read, and write in English is required; Spanish is a plus
Ability to work independently and with minimal supervision
Ability to perform basic math calculations and analyze data
Ability to self-motivate with strong organization skills and capacity for attention to detail
Ability to effectively prioritize work and meet deadlines
Ability to sit and/or stand for extended periods of time
Ability to work varying schedules, including evenings and weekends
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Analyst/Sr Analyst, Executive and Compensation Operations (Dallas, TX, US)

Intro

Why you'll love this job

The Analyst/Senior Analyst, Executive Compensation Operations is part of the Global Compensation, Mobility, and People Support team within the People Division. This role is responsible for supporting the operational execution of executive compensation programs, with a focus on severance administration, reporting, compliance, and vendor coordination. The position plays a key role in ensuring accurate and timely processing of compensation-related activities, including financial services reimbursements, and supports the development and implementation of compensation policies and procedures.

What you'll do

Administer severance packages, including calculations, documentation, and communication with impacted team members
Prepare and analyze reports on executive compensation, providing insights and recommendations to senior management
Ensure all executive compensation activities comply with legal and regulatory requirements
Coordinate with internal departments such as People, Finance, and Legal to ensure seamless execution of compensation operations
Liaise with external vendors to manage compensation-related services and ensure service level agreements are met
Maintain accurate records and documentation for all compensation-related activities
Assist in the development and implementation of compensation policies and procedures
Provide support during audits and reviews of executive compensation programs
Administer the reimbursement process for financial services, ensuring all executive claims are processed efficiently, accurately, and approved in a timely manner
Other ad hoc duties as assigned

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Accounting, Finance, or related field
3+ years of experience in accounting, finance, or benefits administration
Strong knowledge of accounting principles and practices
Proficient in Microsoft Office, particularly Excel

Preferred Qualifications- Education & Prior Job Experience

5+ years of experience in executive compensation and benefits administration
Experience with SERP or other executive retirement plans
Knowledge of ERISA and other relevant regulations
Certification in compensation, accounting, or benefits administration (e.g., CCP, CPA, CEBS)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Analyst/Sr Analyst, Business Transformation (Dallas, TX, US)

Intro

Why you'll love this job

The Sr Analyst, Business Transformation will be responsible for analyzing and evaluating business opportunities, developing strategic plans, and executing projects to drive growth and profitability. The ideal candidate will have strong analytical skills, project management experience, and excellent communication skills. This role requires a creative, entrepreneurial vision focused on driving operational improvements and change management with strong technical skills.
This role is part of the Business Transformation team within our Finance division.

What you'll do

Embed and engage with division leaders to learn the business and build relationships; understand the complexity of business and operational processes and workflows
Collaborate with business units & executive leadership to identify and prioritize initiatives that align with overall strategy
Define project scope, objectives, and timelines for initiatives and track progress against goals
Manage project stakeholders to execute initiatives and ensure delivery on-time and within budget
Monitor and evaluate performance against established KPIs and recommend adjustments as needed
Develop and implement detailed project and business plans, providing an integrated view of progress and tracking overall milestone completion
Collaborate with technical and operations teams to gather requirements and feedback from key business stakeholders to develop clear, and detailed specifications to drive delivery of measurable process improvement goals
Assist in development of presentation materials for board meetings & executive presentations
Collaborate with executive team members to determine and prioritize strategic growth opportunities

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

Bachelors degree in Business or related discipline
2+ years of total experience in management/strategy consulting, investment banking, private equity, corporate strategy, Finance or other related roles

Preferred Qualifications - Education & Prior Job Experience

Skills, Licenses, & Certifications

Excellent project management skills with experience driving strategic initiatives and delivering results
Strategic planner with the ability to plan and execute upon a defined task or strategy
Outstanding written and interpersonal communication skills; ability to synthesize and convey complex business concepts effectively
Self-starter comfortable working with autonomy, and can successfully prioritize and manage multiple assignments
Fast learner with a desire to move with urgency, accountability, and intent
Knowledge and understanding of financial statements, financial modeling, and financial reporting
Innovative and creative thinker with demonstrated ability to express complex ideas in a clear and concise manner
Strong emotional intelligence and the ability quickly build internal and external relationships
Comfort operating in a fast-paced environment
Low ego individual with a collaborative and convening work style
Advanced Excel / Tableau skills and PowerPoint skills to produce board materials and data visualizations

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Workforce Administration (New York City, NY, US)

Intro

Why you'll love this job

This job is a member of the Workforce Administration Team within the Technical Operations Division.
Leads Workforce Administration teams in various locations, who are responsible for Tech Ops represented employees' shift bids, vacation, overtime, grievances, training compliance and tracking, duty time limits, change of shift, uniform, license stamps, parking and security SIDA badge administration; attendance control, payroll processing, leaves of absence and special projects as required.
Salary range: $70,000 to $99,000

What you'll do

Leads workforce administration teams, responsible for providing time & attendance, production support and other administration functions for all Tech Ops represented workgroups
Ensures adherence to contractual agreement(s), company policies, federal and governmental regulations such as shift bids, vacation, overtime, training compliance and tracking, duty time limits, and grievance processing
Oversees administration of represented team member movement to include new hires, internal transfers, retirements, terminations, resignations, RIF and recalls, and return to work scenarios in accordance with the collective bargaining agreement(s) and time constraints
Collaborates and communicates with Labor Relations, Legal, station partners and executive leadership
Manages and develops workforce administration team members, including guidance on prioritization of daily activities
Prepares and assess various reports covering departmental activities
When applicable, will be required to work rotating shifts, nights and weekends
Approximately 25-30% travel required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent experience/training
3 years proven experience in a leadership/management role with direct reports

Preferred Qualifications- Education & Prior Job Experience

Tech Ops station operations experience
Knowledge of payroll and time and attendance process and applications, such as Workbrain and Tableau
Knowledge of the applicable workforce collective bargaining agreements

Skills, Licenses & Certifications

Ability to effectively verbal and written communication skills, with ability to effectively interact with team members at all levels within company
Advanced knowledge of Microsoft office to include Excel, Word, Outlook, etc.
Ability to demonstrate excellent analytical thinking capabilities
Ability to utilize database/reporting tools to prepare reports for analysis and management review
Ability to work effectively under pressure, manage multiple assignments and shift priorities as required, within a fast-paced, dynamic work environment
Ability to manage, non-management and contract labor work groups
Must be able to pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), and/or US Customs security badges, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Manager, AACU IT Cloud Services (Dallas, TX, US)

Intro

Why you'll love this job

This job is within the American Airlines Federal Credit Union. The role is responsible for overseeing the design, architecture, implementation, and operational support of American Airlines Credit Union’s cloud environments. This role ensures that cloud-based infrastructure and applications are reliable, scalable, secure, and aligned with business objectives.

What you'll do

Oversee the Cloud Engineering team, providing strategic direction and daily management of cloud infrastructure and services
Lead the design, implementation, and continuous improvement of cloud architecture, ensuring compliance with industry best practices and security standards
Manage cloud platforms (e.g., AWS, Azure, Google Cloud) to optimize performance, cost, and security
Collaborate with IT teams, business stakeholders, and security teams to ensure seamless cloud adoption and integration across the organization
Define and enforce governance policies for cloud usage, security, and compliance, including risk management and regulatory compliance (e.g., FFIEC, PCI, NCUA guidelines)
Lead cloud cost management initiatives, including budget oversight and optimization strategies
Direct and manage cloud migrations, ensuring a smooth transition from on-premise to cloud-based solutions
Oversee disaster recovery, business continuity, and cloud-based backup solutions
Ensure high availability, performance, and security of cloud-based applications and infrastructure
Maintain vendor relationships and manage cloud service contracts
Provide mentoring and professional development opportunities for Cloud Engineers and other direct reports
Stay current on emerging cloud technologies and trends to continuously improve the Credit Union’s cloud strategy
Perform other duties as assigned
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information that is part of their work and for ensuring that their work is in compliance with all applicable laws and regulations, including but not limited to the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED
Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent work experience
Proven experience leading cloud engineering teams and managing enterprise-level cloud infrastructure
Hands-on expertise in cloud platforms such as AWS, Azure, or Google Cloud
Experience with Infrastructure as Code (IaC) tools such as Terraform, CloudFormation, or Ansible
Strong background in networking, security, and automation within cloud environments
Experience implementing cloud security best practices, including identity and access management (IAM), encryption, and compliance controls
Experience managing cloud cost optimization and budget forecasting

Preferred Qualifications- Education & Prior Job Experience

Industry-recognized cloud certifications, such as:

- AWS Certified Solutions Architect (Associate or Professional)
- Microsoft Certified: Azure Solutions Architect Expert
- Google Professional Cloud Architect
- Certified Kubernetes Administrator (CKA)
- (ISC)² Certified Cloud Security Professional (CCSP)

Experience with containerization technologies (Docker, Kubernetes, AKS, EKS, GKE)
Knowledge of hybrid cloud and multi-cloud strategies
Experience with CI/CD pipelines and DevOps practices

Skills, Licenses & Certifications

Proficient in cloud-native services including compute, storage, databases, networking, and security
Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Strong understanding of cloud security frameworks and compliance requirements
Ability to lead cross-functional teams and drive cloud adoption across the organization
Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders
Strategic thinker with strong problem-solving skills and the ability to prioritize tasks in a fast-paced environment
Budgeting and cost management expertise related to cloud resources
Ability to work in a hybrid work environment and support cloud operations on a 24/7 basis as needed
Occasional travel required for training, conferences, or business needs
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Operational Excellence Leader (Miami, FL, US)

Intro

Why you'll love this job

This job is a member of the Tech Ops Process and Standards Team.
Responsible for coaching multi-discipline teams and individuals on lean six sigma principles to drive improvement across the organization.

What you'll do

Leads the development and execution of process improvements utilizing lean six sigma methodologies to drive Operational Excellence
Manages multiple projects, provide status updates on performance against plan and meet delivery target
Develops customer requirements, business processes, and key performance indicators that improve products and services
Engages in strategic efforts for the organization and contribute feedback on the methods to achieve it
Works collaboratively with operational leadership and represented work groups to develop and implement sustainable solutions
Leads cross functional teams in improvement activities that focus on Maintenance Operations, Quality Management, and Material Supply

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent experience/training
Lean Six Sigma (LSS) Black Belt certification
5 years engineering and/or technical operations experience
3 years of leadership experience
2 years of change management experience
Experience in delivering business values that resulted in cost reduction or avoidance
Experience in leading cross-functional teams

Preferred Qualifications- Education & Prior Job Experience

Bachelor's degree or higher in Engineering
LSS Master Black Belt
10 years of experience in LSS within commercial aviation
Thorough understanding of AA Policies and Procedures

Skills, Licenses & Certifications

Knowledgeable of Microsoft Office products to include, Word, Excel, Outlook, etc.
Demonstrated ability to manage major projects on schedule
Demonstrated skills in employee development
Ability to manage multiple projects at one time
Skills in stastical analysis and computer background
Excellent analytical, communication, planning, interpersonal and organizational skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

MD, Flight Operations and Crew Technology (Dallas, TX, US)

Intro

Why you'll love this job

The Managing Director, Flight Ops & Crew Technology, (MDFOCT), is responsible for the strategic oversight, successful implementation, and support of some of key technologies used by our Pilots, Crew Schedulers, Flight Attendants and other team members. The MDFOCT will partner with the product management team to envision and engineer unrivaled digital products that drive a more reliable and profitable airline. The MDFOCT will be responsible to complete the implementation of the Pilot Contract, the successful transformation of each products in the context of the overall IT Transformation. The MDFOCT will report to the VP, Airline Operations Technology.

What you'll do

Responsible for the following products in the existing AA IT Taxonomy: Ballot and Trading, Crew Management Experience, Day of Operations, Pilot Experience, Crew Compensation, Crew Shared Services
Works directly with our business partners (Product management and business leadership) to develop new and creative ways to improve operational performance. Assists them in identifying and interpreting technical solutions and risks.
Develops new services and applications or enhances existing ones to better serve our customers and end users.
Accountable for the resiliency and security aspects of all the technology developed by their team according to the established AA IT Standards.
Creates and fosters high-performing teams that excel technically and are accountable for the products and processes they oversee
Fosters a workplace so that all team members feel they belong. Lead by example and develop cultural competencies by engaging in our communities.
Leverages critical relationships across the company to ensure work is being completed with the highest possible quality and within the desired timeframe
Stays current on emerging technologies, hardware, and software relevant to the industry,
Responds to and manages incidents affecting owned products 24x7

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Demonstrates the highest level of ethics and integrity
Bachelor’s Degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training; Advanced Degree preferred.
10 years of leadership experience, with 7 years as a leader within the technology space
Experience leading a team of more than 100 people across multiple time zones
10 years of relevant IT experience in software development

Preferred Qualifications- Education & Prior Job Experience

Familiarity with airline operations and tools is a plus

Skills, Licenses & Certifications

Demonstrates experience as a successful technical delivery leader with business acumen and a product mindset
Demonstrates understanding of emerging technology trends relevant to the transportation industry
Demonstrates understanding and strong experience leading Agile and DevOps development best practices
Proven track record of delivering business capabilities without compromising IT hygiene (EOSL, patching, Disaster Recovery compliance, technical debt)
Proven track record in delivering and supporting highly scaling, business-critical services and applications
Proven ability in building and maintaining high-performing teams who consistently deliver
Ability to influence others through outstanding interpersonal skills, collaboration, and negotiation skills
Ability to think strategically, negotiate skillfully, digest complex details, and use sound judgment and initiative in making decisions
Exceptional problem-solving, analytical, and critical thinking ability
Demonstrated outstanding project management, organizational, and time management skills
Excellent communication and presentation skills, with the ability to handle complex topics comfortably and to interact effectively with all levels, both verbally and written
Ability and willingness to address issues in a 24x7 operations environment
Believes in and promotes the American Airlines five leadership attributes:
- - - Caring – We care about all team members.
    - Collaboration – We succeed as a team.
    - Development – We build future leaders.
    - Results – We drive to be the best.
    - Future – We continually challenge the status quo.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.