Jobs at American Airlines

Plant Maintenance Mechanic - Electrician (Tulsa, OK, US)

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

Responsible for being a key reason why friends, family, and customers of American Airlines fly safely and on time.
There are also opportunities for job growth and advancement, training, and working with many of the industry’s most talented aviation professionals.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job, absent undue hardship. Please contact Accommodations@aa.com should you wish to request an accommodation.

Technical Functions

Troubleshoot, disassemble, clean, check, repair, rework, replace, fabricate, assemble, install, and adjust any building component, plant equipment, automotive and ground equipment, machinery, accessories, and parts
Execute assignments requiring plumbing skills
Execute assignments requiring millwright skills
Weld materials
Perform general building maintenance and construction work
Maintain locks and keys for facility (doors, desks, gates) and other airport locations, including digital security access doors and gates

GSE / Facilities General Functions

Assist in storage, removal, and clean-up of hazardous waste
Ensure forms, records, reports, and other work-related paperwork are completed properly
Request parts
Clean work area after each shift in preparation for the next crew
Perform Foreign Object Debris (FOD) walks
Coordinate with vendors regarding technical questions
Explain work procedures to other personnel
Escort vendors throughout airport property

American Airlines General Functions

Report to position on time, as scheduled, and at assigned station or location, including varying shifts, weekends, and holidays
Perform all functions in accordance with safety procedures and policies
Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Follow instructions from supervisor or Crew Chief, as applicable
Coordinate with other employees, vendors, and stakeholders to accomplish work tasks
Perform duties that require general safety awareness (e.g., when working in an area with moving vehicles)
Wear uniforms and work shoes as required by company policy
Use relevant electronic systems to complete work

All you'll need for success

High School diploma or GED
Thirty-six months (36) or more journeyman experience as an electrician
Must be willing to work outdoors in any weather conditions in accordance to AA Safety Guidelines
Must be willing to work extra hours when there are operational needs, such as weather delays
Ability to work rotating shifts including weekends, holidays and days-off
Valid state driver's license
Possess the applicable state or city license
Ability to read, write, fluently speak and understand the English language or language native to geographical location
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

*Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate company.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Category Manager/Sr Category Manager, Procurement (Fort Worth, TX, US)

Intro

Why you'll love this job

This role is a member of the Procurement Excellence within the Finance Division. This role serves as a key commercial liaison for American Airlines, managing strategic business transactions with both internal stakeholders and external suppliers. The Analyst/Sr. Analyst is responsible for negotiating and implementing long-term purchase agreements, fostering supplier partnerships, and ensuring contract outcomes deliver measurable value.

What you'll do

• Represents the company and serves as the principal commercial intermediary in business transactions with both internal and external organizations

• Creates, negotiates, implements and manages long term purchase agreements while effectively developing and promoting strategic partnerships with suppliers

• Establishes internal stakeholder requirements to the completion of acceptable purchase contracts that brings measurable value to the corporation

• Develops and implements comprehensive strategic programs which meet the needs of the internal stakeholders

• Monitors and evaluates vendor performance in accordance with the service level agreements and continuous improvement of the services

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in relevant field or equivalent experience/training

• 3 years contracts negotiations and management experience

Preferred Qualifications- Education & Prior Job Experience

Masters of Business Administration
Project management experience

Skills, Licenses & Certifications

Ability to be self-directed and resourceful with the ability to handle multiple, simultaneous tasks with exhibited follow through and initiative
Knowledge of advanced business understanding particularly in project management, commodity markets, early supplier involvement, total cost management and financial analysis
Knowledge of ROI, total cost of ownership, 7 steps strategic sourcing to conduct analysis, problem solving, forecasting and quality improvement
Skills in organizational and interpersonal dealings
Ability to demonstrate attention to detail with excellent follow-up
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to demonstrate high ethical standards
Ability to be a self- starter with high sense of urgency and ability to handle multiple tasks simultaneously

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Data Scientist/Sr Data Scientist, IT Operations Research and Advanced Analytics (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Operations Research and Advanced Analytics (OR&AA) team. Positioned within the Information Technology organization, the OR&AA team at American Airlines has a long history of being on the leading edge of analytics in the airline domain. Nearly four decades ago we launched the revenue management revolution with our yield management strategy. Today our diverse team of passionate analytics professionals supports decision making across the airline, including pricing and revenue management, fleet and network optimization, crew and flight scheduling, airport and maintenance operations and customer/social media analytics. We are constantly on the lookout to bring together exciting technologies, like the latest in cloud technology, with cutting-edge analytical methods, such as deep learning, computer vision, and natural language processing, to create a competitive edge for American.

What you'll do

As part of the OR&AA team, you will deliver data and analytics driven projects from beginning to end, by:

Collaborative problem-solving: partner with cross-functional teams and other analytics professionals to identify high-impact business opportunities and frame analytical problems that align with organizational goals.
Advanced modeling: develop, validate, and deploy models to solve complex business problems. Techniques include building predictive or classification models by employing statistical models, machine learning, deep learning, NLP, GenAI, LLMs, etc.
Data acquisition and preparation: obtain, clean, and transform structured and unstructured data from diverse sources to ensure robust data pipelines. Perform exploratory data analysis to uncover insights.
Deployment and maintenance: deploy models as proofs of concept and collaborate with IT engineers to integrate models into production environments. Monitor and maintain deployed models to ensure continued effectiveness.
Data visualization and reporting: create compelling dashboards and reports to communicate findings to stakeholder, translating data insights into actionable business recommendations.
Thought leadership and advocacy: promote data-driven decision-making across the organization by leading workshops, developing tutorials, and sharing best practices in data science.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Master’s/PhD degree or Bachelor’s degree with 2+ years of equivalent practical experience in a quantitative discipline (e.g., Computer Science, Data Science, Applied Mathematics, Statistics, Operations Research, Engineering, etc.)
Experience with at least one programming language (e.g., Python, R, Java)
Practical experience with data extraction, cleaning, and analysis
Deep knowledge of statistical and machine learning techniques

Preferred Qualifications- Education & Prior Job Experience

Practical experience in designing, building and deploying machine learning models.
Expertise in working with cloud environments (e.g., Azure ML, Databricks) and managing production deployments.
Hands-on experience with machine learning, deep learning, natural language processing (NLP), GenAI, recommender systems, experimentation (e.g., A/B testing).
Proficiency in SQL and data visualization (e.g., Tableau, Power BI).
Prior experience in consulting roles, demonstrating the ability to manage client relationships and deliver data-driven solutions.
Domain knowledge in the airline industry or related fields is highly desirable.

Skills, Licenses & Certifications

Demonstrated aptitude for logical analysis, problem identification, and problem solving
Ability to view data from different angles to employ feature engineering techniques to better represent models
Excellent interpersonal and communication skills with technical and non-technical audiences
Ability to work on a diverse team or with a diverse range of coworkers

What you'll get

Feel free to take advantage of all that American Airlines has to offer:
• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Customer Service Agent Part Time (Pittsburgh, PA, US)

Intro

Why you'll love this job

The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $20.23 per hour.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.
Issue, reissue and refund passenger tickets
Book, ticket and confirm flight reservations
Rebook passengers on oversold flights and during irregular operations
Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades
Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh
Perform passenger boarding, including ticket lift and/or boarding pass lift/verification
Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria
Operate jetways/bridges for purposes of boarding and deplaning passengers
Make boarding and departure gate announcements
Deliver domestic/international flight documents
Perform passenger service flight close-out procedures
Accept, check and tag passengers’ baggage at resolution centers, full-service ticket counters, and first class ticket counters
Maintain timeline of flight boarding process
Perform customer service on the job training
Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations
Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters
Queue lines at ticket counter kiosks and ticket counters
Clear/verify international documents at kiosk in the ticket counter area and activation stations
Accept and activate passengers’ self-tagged bags at activation stations
Assist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors
Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts
Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements.
Respond and assist during security and/or emergency situations
Provide connecting passengers with gate information
Provide quality customer service in a professional manner and in accordance with American’s guidelines.
Adhere to company policies, procedures, and performance standards.
Complete job-relevant trainings
Adhere to government regulations (e.g. DOT, FAA, TSA)
Use multiple internal resources/systems including during customer interactions
Wear uniforms as required by company policy

* Reasonable accommodations may be made for qualifying individuals with disabilities.

Depending on your airport size, you may also do the following:

Perform Passenger Operation Control functions including air to ground communication as well as Tower functions Assist international passengers through customs/immigration, including baggage recheck Deliver boarding passes, international flight documents and customs/immigration forms

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED or international equivalent
Bilingual language skills required in some locations
Applicable valid driver’s license as required by local authorities
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Assistance Representative Full Time (Detroit, MI, US)

Intro

Why you'll love this job

The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $16.58 per hour.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Greeting customers when they enter the airport or arrive in the ticket area
Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)
Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces)
Troubleshooting kiosk technology issues to identify the source of issues or errors
Communicating with IT about kiosk technology issues that require additional servicing
Verifying that customers’ carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity)
Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk)
Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight)
Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time)
Accepting and activating customers’ self-tagged baggage at the activation station
Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location)
Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies)
Refer customers to customer service agents when appropriate
Performing clearance and verification of documents at kiosks
Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area
Assisting unaccompanied minors with boarding, deplaning, or other transportation
Providing customers with gate information and directions
Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports)
Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement
Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Wear uniforms as required by company policy
Provide quality customer service in a professional manner in accordance with American’s guidelines
Use multiple internal resources/systems, including during customer interactions

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED or international equivalent
Must be 18 years of age or older
Read, write, fluently speak and understand the English language.
Bilingual language skills may be required in some locations
Applicable valid driver’s license as required by local authorities
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Specialist/Sr Specialist, Payroll Service Center (Phoenix, AZ, US)

Intro

Why you'll love this job

This job is a member of the Payroll Team within the Finance Division.
Responsible for handling employee payroll questions via phone, chat, email, etc.

What you'll do

Explain and interpret complex payroll information to employees at all levels of the organization
Use analytical skills and critical thinking to identify and address potential issues
Assist in specialized processing and assigned projects, requiring more detailed knowledge of payroll procedures.
Research employee questions and provide resolution, as dictated by company policy
Summarize and document details of inquiries for quality assurance and consistency
Adapt to changes in requirements, processes and employee contracts to provide the most current, accurate information
Assist in special projects and testing of new systems
Provide training as needed
Communicate all discrepancies to payroll supervisor

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

3 years of business experience
Five or more years of working in a high volume, customer service environment preferred

Preferred Qualifications- Education & Prior Job Experience

Familiarity with accounting principles relating to funds disbursements, payroll tax statutory requirements and payment regulations
Familiarity with expense reporting and garnishment processing

Skills, Licenses & Certifications

Ability to demonstrate above average customer service, communication, and organizational skills
Ability to work independently, prioritize tasks, and meet deadlines with minimal supervision
Knowledge of Microsoft Windows applications

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Ramp Service Agent Part Time (Miami, FL, US)

Intro

Why you'll love this job

Fleet Service Clerks perform the handling of items on and off aircraft, carts, containers, and trucks; transporting items between terminals and aircraft; receiving, delivering, weighing and documenting of cargo in a cargo specific facility (warehouse) or a loading dock area.
The terms and conditions of this position are covered by the Transport Workers Union (TWU) Collective Bargaining Agreement. Starting pay is $20.63 per hour.

What you'll do

Move baggage and cargo of various weights to and from aircraft
Drive and operate belt loaders
Service aircraft at gates with ground power and air conditioning
Tow and pushback aircraft from gates
Service aircraft lavatories and water ports
Clean interior of aircraft when needed
Position beverage and luggage carts around the ramp area
Works outdoors in various weather conditions
Work shifts that include irregular and/or extended hours, weekends and holidays.

Click here to see what it takes to be part of the Fleet team, and click here to see what a day in the life of a Fleet Service Agent looks like!

What you'll do (cont.)

General

Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Perform all functions in accordance with safety procedures and policies
Wear uniforms as required by company policy
Wear all personal protective equipment (PPE) in accordance with rules and regulations
Work outdoors with exposure to extreme weather/elements, engine noise, and noxious fumes

Depending on your airport size, you may also do the following:

De-ice aircraft by directing a chemical/water stream at aircraft surfaces
Perform catering service

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

High school diploma or GED or international equivalent
Must be 18 years of age or older
Lift, load, unload, and transport bags and cargo to/from aircraft's, bag carts, and conveyor belts
Must have knowledge of and ability to use basic computer skills
People-oriented and highly motivated, with a positive and cooperative attitude
Good communication skills
Applicable valid driver’s license as required by local authorities
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Ability to obtain jet bridge certification
Must have the ability to pass the US Postal Service background check

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Plant/Ground Service Equipment Line Maintenance (New York City, NY, US)

Intro

Why you'll love this job

This job is a member of the Plant Maintenance Team within the Integrated Operations Division.
Responsible for leading a team of crew chiefs and mechanics and the daily GSE Maintenance Operations in their stations. Production Supervisors are part of a joiny leadership team committed to the development and support of each team member. Additionally, the supervisor will interact with identified union leaders to resolve work group matters.
The salary range is $98,000 to $119,000

What you'll do

Overees and lead the Ground Support Equipment maintenance workload, resources, and activities for GSE workgroups at all GSE shop locations in the station
Administers and coordinates the activities of their assigned work group(s) in support of policies, goals, and objectives established by the GSE station, Manager, Senior Manager, Director, or Managing Director
Assures continuing safety, compliance, dependability, and reliability
Assures harmonious working relationships with union workforce and understanding/application of union contractual language
Prioritizes and administers inspections and maintenance programs, recommending any revisions needed to provide mechanical performance and reliability of ground equipment
Understands and applies all standards, policies, and procedures for Company ground equipment
Ensures technical documentation are complied with on Company ground equipment
Performs any additional duties and responsibilities as assigned in order to achieve department and Company objectives
Assists with Materials/Parts
Assists in GSE parts lookup, sourcing options, parts quality review, inspection, and component warranty coordination
Reorders and stocks of bulk hardware, tire and wheel, oil and lubricants local stock in support of fleet service/maintenance
Handles daily reviews of assets out of service awaiting parts
Coordinates options with Materials to minimize lead times/asset down time
Performs reviews and approvals of vendor invoices and makes recommendations and challenges as required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
1-2 years' experience supervising and/or directing work groups
Mechancial experience

Preferred Qualifications- Education & Prior Job Experience

1-2 years' experience supervising and/or directing work groups, preferably in a union environment
ASE (Automotive Service Excellence) certifications a plus
Ground Support Equipment (GSE) mechanical experience preferred

Skills, Licenses & Certifications

Must be able to train, guide, and motivate employees
Above average interpersonal skills
Ability to handle multiple projects concurrently
Working knowledge of PC's; proficiency in software applications including Word, Excel, Outlook, and Fleet Focus
Must fulfill FAA criminal background checks to qualify for unescorted access privleges to airport security idenitification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Curriculum Developer/Trainer, AACU Employee Training and Development (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the People Team within the American Airlines Credit Union. The role is responsible for providing in-house, online and on-site training in the methodologies of loan system functionality, correct lending procedures and loan underwriting in accordance with Credit Union policies.

What you'll do

Deliver product, procedural and system training on lending, loan processing and numerous other topics to specific workgroups
Create high-quality print and web-based curriculum, manuals and job aids, often under short time constraints
Facilitate and customize training programs for lenders and other staff to meet operational needs
Review internal Policies and Procedures for accuracy and clarity
Create an outstanding employee training experience
Perform other duties as assigned
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalent

Preferred Qualifications- Education & Prior Job Experience

Bachelor's degree in an area of study relevant to the position
Two to five years recent consumer lending or loan processing experience

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Knowledge of AACU systems including MeridianLink, Episys, and Synapsys
Knowledge of AACU loan products and underwriting guidelines
Skilled in project management with the ability to manage all aspects of a training class
Knowledge of credit union lending procedures
Ability to demonstrate excellent presentation skills
Ability to motivate a class of adult learners
Ability to recognize when employees require additional help
Ability to demonstrate excellent written and oral communication skills
Ability to display a passion for helping employees excel in serving our members
Ability to match appropriate products and services with members
Ability to take complicated information and deliver it in an easy to remember format
Ability to handle multiple and competing priorities
Ability to work independently with minimal supervision as well as in a team environment
Ability to travel along with some shift changes for training events
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Manager, Communications (Fort Worth, TX, US)

Intro

Why you'll love this job

The Senior Manager of Operations Communications is part of a dynamic and collaborative team that helps shape the company's actions, along with its engagement with internal and external stakeholders, to help build and protect the American Airlines brand and its reputation. This role creates and maintains relationships between team members and American Airlines leadership, influences the evolving corporate culture, advances the business strategy — both internally and externally — and works closely with members of the media. This position will report into the airline’s communications team, but will have strong dotted line ties to senior leaders who lead the daily operation of the airline.

The right person for this job must be able to work in a high-pressure environment with tight deadlines for real-time issues management. This individual must be able to tailor communications to different audiences in the ways that matter most to our team members, customers, media and the general public.

What you'll do

Develop and execute communications strategies for highly sensitive, fast-moving issues, including leading crisis preparedness and response efforts, advising senior leadership, and supporting airline-wide coordination during operational disruptions and emerging events.
Lead real-time operational communications, providing rapid response guidance and developing clear internal and external messaging to address day-to-day issues across the network.
Serve as a key communications advisor to the COO, providing strategic counsel, preparing executive briefings and talking points, and ensuring alignment on high-priority operational and reputational matters.
Design and implement business education campaigns that help team members, customers, and media understand complex operational decisions in clear, accessible terms.
Manage media relations for operational topics, including building and maintaining relationships with key aviation reporters, proactively pitching stories, handling inbound inquiries, and serving as an on-the-record spokesperson during both routine and crisis scenarios.
Support on-site media engagement and high-visibility events, ensuring accurate, timely messaging and a strong company presence.
Strengthen cross-functional relationships by partnering closely with operational leaders and other internal teams to ensure aligned, effective communications—especially during critical events.
Identify proactive media opportunities and manage on-call responsibilities, ensuring the airline is well-positioned to tell its story and respond quickly when issues arise.
Lead and develop a team of operational communicators, setting strategy and ensuring consistent, high-quality storytelling that reflects the complexity and strength of American’s operation.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in communications or relevant field, or equivalent experience / training
7-8 years relevant work experience in communications in a corporate, agency or newsroom setting

Preferred Qualifications- Education & Prior Job Experience

Experience working in a fast-paced environment
Experience working as a reporter or journalist or in corporate communications or media relations for a large, multi-national organization is a plus
Excellent organizational and project management skills and ability to meet deadlines
Ability to lead tasks, manage processes, analyze and problem-solve, work independently as well as in a group
Previous experience guiding internal and external partners, connecting workgroups and teams to ensure strategies and impacts are clearly understood
Experience leading staff and developing their careers with care

Skills, Licenses & Certifications

Is relentlessly hardworking, with a passion for thriving in a 24/7 environment, and excels at juggling multiple projects at one time
Writes like a pro and manages media with ease
Thinks critically and exhibits a “no surprises” and “no stone left unturned” mentality
Collaborates effectively with other senior managers and department leadership
Strong analytical skills, quantitative ability, solution and detail-oriented
High level of professionalism and discretion in handling confidential information
Strong team player with ability to work successfully at all levels of the organization
Is relentlessly hardworking, with a passion for thriving in a 24/7 environment, and excels at juggling multiple projects at one time
Writes like a pro and manages media with ease
Thinks critically and exhibits a “no surprises” and “no stone left unturned” mentality
Collaborates effectively with other senior managers and department leadership
Strong analytical skills, quantitative ability, solution and detail-oriented
High level of professionalism and discretion in handling confidential information
Strong team player with ability to work successfully at all levels of the organization

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Program Manager, Corporate Security - Cargo (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Corporate Affairs Team within the Government Affairs Division.
Responsible for assigned Security Programs (Cargo Security, Catering Security, Facilitation, Audit, C-TPAT, etc.) and support the associated internal American Airlines business unit (airport customer service, flight, flight service, cargo, catering, etc.) by partnering to formulate policies, procedures, processes and training to maintain compliance and effectiveness.

What you'll do

Supports rotation of assigned areas as deemed appropriate by department leadership
Develops, updates and audits security programs submitted to government authorities
Develops, updates and reviews security training programs to ensure compliance with applicable regulations
Analyzes and interprets U.S. and foreign government security and border control agency regulations affecting assigned security programs and ensure they are incorporated into AAs operating programs and procedures
Coordinates review of new security regulations with all internal AA departments to develop an implementation plan and formulate responses to regulators and industry bodies
Develops relationships with departmental stakeholders, security service providers and regulators to review assigned security programs and drive continuous compliance improvement
Performs regular outreach visits and audits to ensure compliance with applicable security regulations
Investigates incidents and allegations of non-compliance to include developing mitigation plans, preparing formal written correspondence to Letter of Investigation and Notices of Proposed Civil Penalties, preparing talking points and case summaries for informal conferences, and follow-up oversight to ensure mitigation plan is executed
Develops data driven reporting to show compliance and performance trends for responsible programs
Compiles and presents compliance data for the SeMS Security Data Analysis Group which highlight performance successes, failures and compliance risk exposure
Works with internal and external partners to ensure tools (e.g. systems, reporting, performance monitoring, process aids, etc.) are in place to ensure efficient and compliant implementation of required measures
Represents AA at industry trade association meetings (including A4A, IATA, ATAC, host government, etc.) as requested
Develops briefing materials on program status and present to senior leadership

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent experience/training
5 years work experience in the aviation industry
3 years of work experience interpreting regulatory requirements
2 years work experience in project management
Experience in interpreting new customs and immigration regulations and assessing impact to the operation
Experience with policy and procedures development to support implementation of regulatory programs
Experience with interdepartmental project management

Skills, Licenses & Certifications

Ability to analyze performance and risk based on existing and impending regulations; provide feedback to appropriate levels of management
Ability to work to tight deadlines and effectively manage multiple conflicting and frequently changing projects/priorities
Ability to demonstrate analytical capabilities, problem-solving skills, and project management skills
Ability to demonstrate strong writing, negotiation, attention to detail and accuracy, comfortable communicating with all levels of internal and external stakeholders
Ability to handle urgent requests on short notice in response to operational needs

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Coordinator, Corporate Security (Miami, FL, US)

Intro

Why you'll love this job

• This job is a member of the Campus Security Team within the Corporate Security Protective Services Division.
• Reporting to the Campus Security Manager, the Campus Security Coordinator is primarily responsible to ensure the safety and security of the customers, employees, and corporate assets of American Airlines.

What you'll do

• Support security oversight of vendor activities on international inbound and outbound flights
• Assist in reviewing basic statistical data related to pilferage and observe loading/off‑loading processes
• Conduct routine motorized and foot patrols within the airline’s operational areas
• Coordinate with Baggage Service, Cargo, Ramp Service, Customer Care, and other teams as needed
• Provide general support when interacting with law enforcement partners on security‑related matters
• Help identify potential risks and report concerns to leadership for follow‑up
• Assist with the implementation and maintenance of fraud detection and prevention procedures
• Learn and apply government, TSA, airport authority, and airline security regulations
• Provide access‑control support and help administer the visitor management system
• Assist in conducting audits and preparing basic KPI reports for contract security vendors
• Maintain documentation to support compliance with security procedures and regulatory requirements
• Provide administrative support to the Campus Security Manager and assist with campus security programs
• Adjust work schedule as needed to support operational and departmental requirements

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• High School diploma or GED Equivalency
• Previous administrative experience

Preferred Qualifications- Education & Prior Job Experience

• Bachelor’s degree in administration, Criminal Justice or Homeland Security
• Strong analytical skills including the ability to research, analyze and present findings
• 2 years of contract security program experience

Skills, Licenses & Certifications

• Knowledge of Microsoft Word, PowerPoint, Power Bi, Power Apps and Excel
• Knowledge of budgets, purchasing, scheduling, and inventory procedures
• Knowledge of Security Services policies and procedures
• Strong organizational skills
• Ability to work in a confidential environment
• Ability to handle multiple tasks with minimal supervision
• Attention to detail
• Strong interpersonal skills
• Ability to work in a fast paced and rapidly changing environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Industrial Engineer (JFK/ORD/PHL) (New York City, NY, US)

Intro

The pay range for this role is $57,000 to $101,500, taking into account the qualifications and experience of the selected candidate.

Why you'll love this job

The Analyst/ Sr Analyst, Industrial Engineer is part of the Technical Operations Division. This role is responsible for analyzing and optimizing warehouse operations through the application of engineering principles, data analysis, and process improvement methodologies. By partnering with cross-functional teams, the role drives efficiency, improves labor and space utilization, and supports the integration of technology to enhance throughput, safety, and service performance.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Analyze warehouse workflows, layouts, and operational processes to identify and implement optimization opportunities that enhance efficiency and reduce waste
• Develop and execute strategies to improve throughput, labor productivity, and space utilization in alignment with business objectives
• Apply Engineering principles, techniques, and procedures, such statistical methods or mathematical calculations, to support the design, analysis, and optimization of systems, components, or processes
• Conduct time studies, capacity assessments, and labor planning to support operational decision-making and resource allocation
• Design scalable staffing models that align with current operational needs, projected growth, and service level expectations
• Use qualitative and quantitative observations/ data to develop insights, inform decision-making, and support engineering analysis and problem-solving
• Collaborate with Operations and Safety teams to develop ergonomic, safe, and efficient workstations and material handling processes
• Lead continuous improvement initiatives targeting key performance indicators, including dock-to-stock time, stock-to-dock cycles, and service level compliance
• Support the integration of warehouse technologies such as WMS, automation systems, and material handling equipment to enhance performance and accuracy
• Translate operational data into actionable insights through dashboards, reporting tools, and performance visualizations that guide strategic decisions

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's Degree in Industrial Engineering, Operations Research, or related field
• 3+ years of experience in industrial engineering, operations research, or related field
• Proven track record of driving process improvements and cost savings in a warehouse or manufacturing environment

Preferred Qualifications- Education & Prior Job Experience

• Master's Degree in Industrial Engineering, Operations Research, or related field
• 5+ years of experience in industrial engineering, operations research, or related field
• Experience with automation and technology solutions, including robotics and data analytics
• Certification in Lean Six Sigma or other process improvement methodology

Skills, Licenses & Certifications

• Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models
• Strong proficiency in Microsoft Office, including Excel, Word, and PowerPoint
• Experience with data analytics tools, including Tableau, Power BI, or similar
• Knowledge of process improvement methodologies, including Lean Six Sigma
• Certification in industrial engineering or related field (e.g. CIE, PE)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Administrative Assistant, Inflight Compliance and Reporting (Fort Worth, TX, US)

Intro

Why you'll love this job

• Coordinator, Flight Service Reporting Administrative Assistant, Inflight Reporting is responsible for ensuring all the Safety and non-safety related issues reported by Flight Attendants are recorded and classified accurately in the Flight Attendant Reporting Database (AFARS) and Corporate Event Reporting System.
• Responsible for conducting data extraction by using AFARS to support any ad hoc reports
• The role is a part of the Flight Service Reporting team within our Flight Service group. Inflight Response team within our Inflight group.

What you'll do

• Responsible for reviewing and classifying Flight Attendant (FA) reports (regulatory and/or non-regulatory)
• Responsible for monitoring trends and escalate special issues to supervisor leaders and/or corresponding departments
• Responsible for managing and distributing distribute DOT (Department of Transportation), CEER (Customer Experience Escalation Resolution), LTMD(Long Tarmac Delay), and Disability cases impacting Inflight Operations
• Responsible for conducting data extraction by using, AFARS and CERS to support any ad hoc reports
• Ensure timely delivery of case notifications to Flight Attendants per contractual language and stakeholder teams
• Adhere to established communication channels and contractual requirements throughout the process.
• Responsible for managing the monthly Catering Dispute process with internal and external stakeholders
• Responsible for escalating CERS reports to Inflight Ops support team when FA outreach is necessary.
• Participate in Flight Attendant engagement events to assist Flight Attendants with application questions and promote the FA Report utilization
• Support monthly collaboration/reporting initiatives
• Work cooperatively with other team members

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• High School diploma or GED equivalency
• Ability to type 35 to 50 WPM as this position requires timely and accurate record keeping
• Intermediate knowledge of computer experience in Word, Excel, Outlook, etc.

Preferred Qualifications- Education & Prior Job Experience

• Flight attendant, Inflight Operational Experience, Customer Service, or Catering Operation experience, Customer Experience, Escalation, and Recovery
• Advance knowledge in Excel Microsoft Suite and/or data processing
• Data analytics and/or data science related experiences
• Knowledge in SABRE, DECS, and FA Crew Portal Suite

Skills, Licenses & Certifications

• Ability to learn additional computer applications
• Ability to make independent decisions and collaborate with manager and team members
• Strong communication skills with the ability to interact effectively with all levels throughout the organization
• Ability to perform efficiently with minimal supervision and strong attention to detail

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Account Manager, Benelux & Nordics - Netherlands AMS (Amsterdam, NL)

Intro

Why you'll love this job

Responsible for managing a mixed portfolio of business & leisure agencies & local Corporate customers in your assigned country or region. This role is responsible for identifying revenue opportunities and delivering revenue and share growth for the AJB, while raising the awareness of the AA brand and network in the local market. You will work closely with our JB partners across the region.

This role is also responsible for managing all aspects of marketing & promotional activities for these trade and corporate accounts. A structured account development plan will be essential to ensure commercial objectives are achieved. This role will be responsible for analysis and providing data/account reviews on a regular basis for top accounts, jointly with JB partners.

This role will also be responsible for representing AA in the local country, managing relationships with several local CVB’s and to engage with local travel associations.

What you'll do

To account manage a portfolio of Agency and Corporate, collaboratively with JB partners to maximize revenue and profitability.
To focus on customer performance via reporting & analysis and identify opportunities.
To conduct partnership performance reviews (QBRs) to ensure targets are being met and relevant AA updates are shared effectively.
To deliver high impact presentations and reviews to senior management level with agency and corporate customers.
To identify and participate in targeted customer and community events.
To prioritize time on revenue opportunities & account performance to maximize results.
To effectively execute value-based selling, account strategy, planning.
To understand the competitive landscape and work with AJB stakeholders to ensure AJB products and agreements are competitive.
To work collaboratively with all key stakeholders within AA and across our JB partners.
To maintain expertise in both AA and alliance products and services, including oneworld and JB partners (British Airways, Iberia and Finnair). Tailor the market offering to meet specific account needs.
Communicates in a compelling way and provides proof of value to the customer.
To engage and collaborate with AA Sales Service team.
To conduct discussions with customers to understand their view and increase mutual value.
To update AA Saleshub with all Account planners & activities for all customers within the portfolio.

All you'll need for success

Prior Airline, GDS, or related travel industry account management experience
Strong leadership and motivation skills
Strong administrative, negotiation and interpersonal skills
Strong commercial acumen and communication skills
Extensive business to business experience in both Leisure & OTAs environment
Superior organizational / planning, analytical and problem-solving skills
Proactive business professional that thrives on challenging the status quo
Ability to work independently and across different cultures
Excellent strategic and analytical skills
Demonstrate sound judgment and decision-making ability
Self-motivated, and possess a positive attitude
Thorough knowledge of indirect sales, the travel industry, and airline economics
Travel required within the UK/EU and to North America

Feel free to be yourself at American

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on lifeâs journey? Feel free to be yourself at American.

Product Coordinator/Sr Product Coordinator, Technology Products (Fort Worth, TX, US)

Intro

Why you'll love this job

The Product Coordinator, Technology Products is part of the Global Sales team within the Commercial Division. This role supports the product development lifecycle by triaging issues, conducting research, and providing data-driven insights to inform backlog prioritization and strategy. It involves close collaboration with cross-functional teams, test support, and regular communication with stakeholders to ensure product success and continuous improvement.

What you'll do

Triage product issues to help inform the product backlog
Bug/ defect testing and research
Provide tactical support and ad-hoc research for product that supports the product strategy
Identify concerns and researches solutions
Engage with frontline leaders and team members to solicit and incorporate feedback into product planning
Provide quantitative and/or qualitative analysis and insights to inform product backlog prioritization
Support product playbacks with an emphasis on product metrics
Conduct product meetings: completes product tracking/ analysis reports; reports to management and business owners regarding product progress, issues, and risks
Partner with business, IT, and leadership to facilitate product success
Review and support test data, test plan, and test scenarios
Develop and maintain business rules for the product
Ability to work across time zones as needed

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in technology, business, aviation management, communications, or relates fields
• 2+ years of relevant work experience

Preferred Qualifications- Education & Prior Job Experience

• 3 years of relevant industry experience

Skills, Licenses & Certifications

•   Working knowledge of Word, Excel, PowerPoint, Teams, SharePoint, Rally or other product and project tracking tools
•   Ability to conceptualize, create and present analyses and strategies to all levels of leadership
•   Knowledge of Cognos, Mosaic, Tableau, etc
•   Ability to effectively interact with all levels of employees
•   Ability to build strong consensus and achieve results as a team
•   Ability to think critically/ analytically and draw meaningful conclusion from large datasets
•   Ability to work under pressure, prioritize projects, meet all deadlines, balance the big picture with the requisite details and maintain flexibility
•   Knowledge of corporate policies and operational processes and procedures

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Aircraft Line Maintenance (Boston, MA, US)

Intro

Why you'll love this job

This job is a member of the Line Maintenance Team within the Integrated Operations Division.
Responsible for overseeing and managing the maintenance workload, resources, and activities for terminal and/or hangar operations at their station.
Managers are leaders of front-line supervision, providing direction in workplace safety & compliance, maintenance and key performance indicators at their station.
Salary range: $115,000.00 to $150,000.00

What you'll do

Guides and directs terminal and/or hangar supervisors in the execution of aircraft maintenance
Ensures supervisors and crews are dispatched to accomplish the operation’s workload
Oversees terminal and/or hangar supervisors in the implementation of the organization's plans, processes, policies, and procedures
Collaborates with other managers to accomplish directives and objectives
Works cross-departmentally to resolve issues and develop effective relationships and solutions
Accomplishes current and long range goals and objectives in accordance with company policies and procedures
Reviews and reports on operating results against goals and takes action to correct unsatisfactory results
Periodically reviews performance data with supervisors to increase their understanding and drive related action items
Identifies training and development needs of staff throughout his/her organization and implements targeted developmental plans
Supports the “Bid Process” and ensures that bid schedules match workload demand
Supports preparation of the short-term and long-range plans and resource budgets- Represents the station and his/her work groups, as appropriate, with airport management, FAA,TSA, other government agencies, suppliers, and similar groups
Facilitates effective meetings
Manages union and non-union workforce effectively
Coaches a management team in meeting/exceeding their stations’ key performance indicators & operational performance goals
Provides succession plan for key management positions in his/her area of management; develops and promotes L4 supervisors

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School Diploma or GED equivalency
5 years Aircraft Maintenance Operations experience
2 years supervisory experience in aircraft or a comparable industry
Experience supervising mid to large size workgroups in a multi-shift environment
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent experience/training
4 years of experience managing large transport category aircraft in Line and/or Base production operations with a proven track record

Skills, Licenses & Certifications

Airframe & Power Plant (A&P) license
Strong interpersonal and PC skills
Ability to concurrently manage multiple areas of responsibility
Excellent analytical, organization, and planning skills
Ability to adhere to applicable safety obligations as set forth in the AA Commitment to Safety statement contained in the Safety, Security & Environment Policies and Procedures Manual
Ability to pass a background reference check and criminal fingerprint check
Understanding of other areas within Line Maintenance
Ability to concurrently manage multiple areas of responsibilitiy
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Ability to pass U.S. Department of Transportation (DOT) mandated drug testing requirements
Ability to complete a DOT Testing Inquiry Form, which provides authorization for release of records from previous employers
Some travel is required

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Developer/Sr Developer, IT Applications (Phoenix, AZ, US)

Intro

Why you'll love this job

This job is a member of the Information Technology Team within the Information Technology Division
Responsible for leveraging cutting edge technology to solve business problems at American Airlines by participating in all phases of the development process from inception through transition, advocating the agile process and test-driven development, using object-oriented development tools to analyze, model, design, construct and test reusable objects, and making the codebase a better place to live and work

What you'll do

Collaborates with leaders, business analysts, project managers, IT architects, technical leads and other developers, along with internal customers, to understand requirements and develop needs according to business requirements
Maintains and enhances existing enterprise services, applications, and platforms using domain driven design and test-driven development
Troubleshoots and debugs complex issues; identifies and implements solutions
Creates detailed project specifications, requirements, and estimates
Researches and implements new technologies to enhance current processes, security, and performance
Supports the development of coding standards and adheres to best practices and security guidelines
Works closely with software architects and technical leads to ensure decisions meet long-term enterprise growth needs

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
3 years of full Software Development Life Cycle (SDLC) experience designing, developing, and implementing large-scale applications in hosted production environments
3 years of professional, design, and open-source experience

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
5 years of full Software Development Life Cycle (SDLC) experience
Airline Industry experience

Skills, Licenses & Certifications

Proficiency in Full Stack Development
Proficiency and demonstrated experience in the following technologies:
- J2EE technologies: Java, JSP, JMS, JAXB, JDBC, EJB
- Database and persistence frameworks: Hibernate, Oracle, Object/Relational Mapping, Query performance tuning
- Cloud-based development: Cloud Foundry
- Web Servers: Tomcat, tcServer, Websphere
- Web Services: REST/SOAP (JSON/WSDL/XML)
- Frameworks: Spring Framework, Spring Boot
- Front-end: Angular JS, Ext JS, CSS, jQuery, AJAX
- Build/deployment tools: Maven, Gradel, Git, Junit, Mockito
- Other Dev Ops Toolchain: Selenium, Nexus Repository, Hygieia, SonarQube, Fortify on Demand, Slack, GitHub, Jenkins, ElasticSearch, Logstaash, Kibana, New Relic
- Other: Linux/Unix shell Scripting, JavaScript, IBM MQ/Rabbit MQ, Tivoli Scheduler, SQL Developer, IDE
Proficiency in object-oriented design techniques and principles
Proficiency in Microsoft Office Tools (Project, Excel, Word, PowerPoint, etc.)
Experience in Agile methodologies, such as SCRUM
Experience in DevOps Toolchain methodologies, including Continuous Integration and Continuous Deployment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Drug and Alcohol Program Compliance (Fort Worth, TX, US)

Intro

Why you'll love this job

This role oversees the day-to-day administration and operational execution of the Company’s Drug and Alcohol Follow-Up and Second Chance Program, one of the organization’s most compliance-critical and enforcement-sensitive programs. The Supervisor leads a team while owning program execution, regulatory compliance, operational consistency, and continuous improvement.

This position exercises independent judgment over positive test resolution, refusals, return-to-duty eligibility, follow-up testing compliance, and regulatory interpretation in accordance with 49 Code of Federal Regulations Part 40 (49 CFR Part 40), 14 Code of Federal Regulations Part 120 (14 CFR Part 120), and Company policy. Within these regulatory boundaries, the Supervisor has decision-making authority to resolve standard cases directly; novel legal exposure, media-sensitive matters, or precedent-setting interpretations are escalated to Legal and Labor Relations. The Supervisor collaborates with internal and external stakeholders to strengthen operational controls, support audit readiness, and drive continuous improvement across the program.

What you'll do

Leadership

Supervise, coach, mentor, and develop a team responsible for high-risk regulatory case management and compliance activities.
Establish clear performance expectations while promoting accountability, collaboration, and continuous improvement.
Prioritize workload and resources to ensure timely and accurate program execution.
Foster a culture focused on regulatory excellence, customer service, and operational consistency.

Program Administration

Coordinate the day-to-day administration of the Drug and Alcohol Follow-Up and Second Chance Program to ensure consistent execution of regulatory and Company requirements.
Own case management systems, Third-Party Administrator (TPA) portals, and reporting tools used to administer the program, ensuring data integrity and appropriate access controls.
Develop and maintain program procedures, operational documentation, job aids, and governance materials that support standardized program administration.
Monitor program performance through key performance indicators (KPIs), operational metrics, and compliance reporting to identify trends and recommend improvements.
Coordinate cross-functional activities with Human Resources, Safety, Legal, Labor Relations, Medical Review Officers (MROs), Substance Abuse Professionals (SAPs), TPAs, and operational business partners.
Lead implementation of approved process improvements, technology enhancements, and regulatory changes that strengthen program effectiveness and operational efficiency.
Develop training materials, communication plans, and educational resources that support consistent program administration across the organization.
Provide program updates, performance reporting, and operational recommendations to leadership.

What you'll do continued...

Regulatory Compliance

Own and oversee processes related to positive drug and alcohol tests, refusals, cancelled tests, return-to-duty determinations, and follow-up testing requirements under 49 CFR Part 40 and Company Designated Employer Representative (DER) authority.
Exercise regulatory judgment to authorize or deny return to safety-sensitive duties in accordance with Department of Transportation (DOT), Federal Aviation Administration (FAA), and Company requirements.
Ensure all case documentation, regulatory determinations, testing records, and supporting documentation remain accurate, timely, complete, and audit ready.
Interpret and apply federal regulations, Company policy, and established procedures to support consistent decision-making; escalate novel or high-exposure determinations to Legal and Labor Relations.
Monitor regulatory developments and support implementation of regulatory changes affecting program administration.

Second Chance Program

Supervise the administration of the Drug and Alcohol Second Chance Program, including SAP engagement, treatment verification, return-to-duty eligibility, and follow-up testing compliance.
Ensure confidential handling of sensitive medical and regulatory information throughout the return-to-duty process.
Coordinate with internal and external stakeholders to ensure timely completion of all program requirements.

Audit & Continuous Improvement

Coordinate FAA, DOT, and internal audit activities by ensuring documentation is complete, accurate, and readily available.
Monitor corrective actions and assist in implementing sustainable solutions that strengthen compliance and operational effectiveness.
Identify compliance risks, recurring findings, and operational trends while recommending process improvements.
Support technology initiatives and automation efforts that improve efficiency, documentation quality, and regulatory compliance.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree
4 years of experience in a compliance, regulatory, or risk‑based role.
Demonstrated experience managing DOT or FAA regulated programs, preferably involving drug and alcohol testing or safety‑sensitive functions.

Preferred Qualifications- Education & Prior Job Experience

Bachelor’s degree in human resources, business or a related field.
5 years of experience in DOT or FAA regulatory compliance, audit or program administration.
Demonstrated experience managing DOT or FAA regulated programs, preferably involving drug and alcohol testing or safety‑sensitive functions.

Skills, Licenses & Certifications

Knowledge of DOT and FAA Drug and Alcohol regulations, including 49 CFR Part 40 and 14 CFR Part 120.
Program administration and operational coordination.
Regulatory compliance and audit readiness.
Process improvement and continuous improvement methodologies.
Performance metrics, KPI tracking, and program reporting.
Strong analytical and problem-solving skills.
Organizational and project coordination skills.
Proficiency with Microsoft Office tools, particularly Excel, and case management/reporting systems.
Excellent written and verbal communication skills.
Ability to interpret and apply complex regulatory and contractual requirements.
Ability to manage multiple priorities in a fast-paced environment.
Ability to maintain confidentiality, exercise sound judgment, and work with sensitive information.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Developer/Sr Developer, IT Applications (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Information Technology Team within the Information Technology Division
Responsible for leveraging cutting edge technology to solve business problems at American Airlines by participating in all phases of the development process from inception through transition, advocating the agile process and test-driven development, using object-oriented development tools to analyze, model, design, construct and test reusable objects, and making the codebase a better place to live and work

What you'll do

Collaborates with leaders, business analysts, project managers, IT architects, technical leads and other developers, along with internal customers, to understand requirements and develop needs according to business requirements
Maintains and enhances existing enterprise services, applications, and platforms using domain driven design and test-driven development
Troubleshoots and debugs complex issues; identifies and implements solutions
Creates detailed project specifications, requirements, and estimates
Researches and implements new technologies to enhance current processes, security, and performance
Supports the development of coding standards and adheres to best practices and security guidelines
Works closely with software architects and technical leads to ensure decisions meet long-term enterprise growth needs

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
3 years of full Software Development Life Cycle (SDLC) experience designing, developing, and implementing large-scale applications in hosted production environments
3 years of professional, design, and open-source experience

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
5 years of full Software Development Life Cycle (SDLC) experience
Airline Industry experience

Skills, Licenses & Certifications

Proficiency with Azure Database for PostgreSQL Flexible Server, PostgreSQL migration planning to Azure, logical replica-tion architecture, HA/DR design, private networking, maintenance windows, parameter governance, and database mod-ernization
Proficiency with Kafka, Azure Event Hubs, CDC, Debezium, streaming pipelines, or real-time data integration patterns
Proficiency in database cost optimization (reserved capacity, autoscaling, tiering)
Proficiency in
- Horizontal and vertical scaling strategies
- Read replicas and caching layers (Redis)
Proficiency in performance tuning
- Slow query analysis
- Resource utilization optimization
Proficiency in implementing:
- Backup and restore automation
- Fault-tolerant architectures
Proven experience supporting regulated, high-availability, or mission-critical environments where reliability, observability, security, and change control are essential
Proficiency in Microsoft Office Tools (Project, Excel, Word, PowerPoint, etc.)
Experience in Agile methodologies, such as SCRUM
Experience in DevOps Toolchain methodologies, including Continuous Integration and Continuous Deployment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Manager, Security Operations and Risk (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Global Security Operations and Risk Team within the Operations Division.

What you'll do

Leads American Airlines' operational security program, providing 24/7 security risk management, incident response, and decision support to protect team members, customers, facilities, and flight operations.
Maintains operational security compliance of the airline through the work of the SecOps desk; serves as the primary escalation point for SecOps
Prepares executive-level briefings regarding significant security incidents, operational risks, emerging threats, and mitigation strategies.
Ensures IOC, Flight, and Inflight leadership along with the enterprise at large are abreast of evolving security topics
Leads AA's duty of care efforts related to real-time travel security and awareness
Provides security risk assessments and operational recommendations to support decision-making during security incidents, operational disruptions, emerging threats, and other time-sensitive events.
Develops, maintains and supports operational security programs, platforms and outputs for aviation and non-aviation operations globally
Maintains strong partnerships with operational stakeholders to ensure security requirements are integrated into day-to-day airline operations.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent experience/training
4 years leadership experience overseeing teams performing 24/7 and/or security sensitive functions

Preferred Qualifications- Education & Prior Job Experience

DOD/USG intelligence, State Department analyst and/or counter terrorism training
Experience in a security analyst or security operational capacity
Knowledge of airline systems and processes; AA specific

Skills, Licenses & Certifications

Possess or obtain Ground Security Coordinator qualification
Knowledge of analytic methodologies
Ability to to obtain a US government secret level security clearance
Ability to travel worldwide
Ability to work nights, weekends, holidays and occasional irregular schedules as dictated by emerging threats, or in response to current incidents or assignments
Knowledge of global airline operations

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Branch Manager, AACU Branch Operations (Tulsa, OK, US)

Intro

Why you'll love this job

This job is a member of the Branch Operations team within the American Airlines Credit Union. The role is responsible for overseeing the management of a branch (or branches) within a specific region in support of building member-relationships for the long-term by matching member needs to American Airlines Credit Union product and service solutions.

What you'll do

Direct the operation of a full service Credit Union branch and be fully engaged in the development of business
Maintain communication between the branch and Regional Director in regards to operations and productivity
Maintain knowledge of the Credit Union's products and services in order to efficiently train and motivate staff to cross-sell
Implement operational, budgeting, marketing and loan procedures as well as delinquency and cost control
Exercise lending authority to process new loan applications, which includes interviewing the member, analyzing credit reports and documentation and offering the best product to meet member needs, including consumer loans
Coordinate and participate in "Credit Union Days" as needed in order to grow business
Recruit, hire, motivate and train management and support staff
Coach and counsel team members and provide guidance to the teams on member service, sales and performance
Conduct annual employee evaluations and individual coaching sessions as needed
Motivate branch staff in an effort to maintain optimal member service level
Monitor and keep inventory of the facilities and equipment needs of the branch
Lead branch staff to attain all branch goals, including but not limited to, lending, membership and product goals
Conduct and review various monthly, quarterly & semi-annual branch operations-type audits/reports
Represent and promote the Credit Union within the business community
Perform Notary services as required
Perform other duties, as assigned
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalent

Preferred Qualifications- Education & Prior Job Experience

Bachelor's Degree in Business, Finance, or related area, or equivalent financial services experience
Credit Union or bank management experience
Credit approval authorization, credit union, and finance company experience
Consumer lending experience lending experience
Staff supervisory experience

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Ability to demonstrate excellent member service skills
Ability to demonstrate superior people management, interpersonal and employee engagement skills, to include directing, coaching, counseling and motivating staff
Ability to work well under deadlines, with conflicting deadlines, and high volume stress of project work
Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
Ability to cooperate and synergize well with staff and all other departments in the Credit Union
Ability to exercise sound judgment in making recommendations on information gathered/reviewed
Ability to demonstrate skills and drive necessary to thrive in a competitive Credit Union sales environment
Ability to demonstrate strong analytical, mathematical, planning and organizational skills, along with capacity for attention to detail
Ability to effectively communicate with all levels both verbally and written
Ability to speak, read, and write in English is required; Spanish is a plus
Ability to be flexible and adapt to constant change
Ability to work independently and with minimal supervision
Ability to travel
Ability to work varying schedules, including evenings and weekends
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Assistance Representative Part Time (San Diego, CA, US)

Intro

Why you'll love this job

The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $17.25 per hour.

What you'll do

These are the essential functions of the job

Greeting customers when they enter the airport or arrive in the ticket area
Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)
Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces)
Troubleshooting kiosk technology issues to identify the source of issues or errors
Communicating with IT about kiosk technology issues that require additional servicing
Verifying that customers’ carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity)
Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk)
Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight)
Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time)
Accepting and activating customers’ self-tagged baggage at the activation station
Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location)
Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies)
Refer customers to customer service agents when appropriate
Performing clearance and verification of documents at kiosks
Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area
Assisting unaccompanied minors with boarding, deplaning, or other transportation
Providing customers with gate information and directions
Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports)
Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement
Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Wear uniforms as required by company policy
Provide quality customer service in a professional manner in accordance with American’s guidelines
Use multiple internal resources/systems, including during customer interactions

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED or international equivalent
Must be 18 years of age or older
Read, write, fluently speak and understand the English language.
Bilingual language skills may be required in some locations
Applicable valid driver’s license as required by local authorities
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst, Cargo Revenue Accounting (Fort Worth, TX, US)

Intro

Why you'll love this job

Responsible for working with management, end-users and other American Airlines team members to answer data related questions, address concerns, and coordinate enhancements to support cargo revenue accounting and corporate projects. You will be involved in data analysis/reporting, identifying issues, proposing solutions, coordinating and contributing to the implementation of proposed solutions.
The role is a part of the Finance team within our Finance group.

What you'll do

This position will report to the manager of Cargo Revenue accounting. Duties to include but not limited to:
Management of revenue and receivable for all postal administration accounts – including invoicing, payment application, discrepancy resolution
- Heavy contact with postal customers
Audit of AA’s cargo billing portal on a weekly basis
Reconciliation and application of payments received via 3 lockboxes that are not automatically applied
Research and analysis into overpayment claims for customers paying by credit card
Identification, analysis and capture of revenue not captured through normal channels
Reporting, tracking, and managing system defects related to the iCargo system
Back up to L3/L4 Analyst
Ad hoc analysis and projects as assigned

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School Diploma or equivalent
Previous accounting/finance experience
Demonstrated ability to work on multiple projects and deadlines concurrently and successfully
Strong data mining skills as well as very strong skills in Microsoft Access and/or other database systems
Team player with strong interpersonal, presentation and written communication ski
Strong PC skills including Excel, Word, Access, PowerPoint
Strong Presentation skills
Aptitude for problem solving with strong analytical and accounting skills
Ability to logically structure analysis of complex issues and develop creative solutions to challenges

Preferred Qualifications- Education & Prior Job Experience

Bachelor’s degree in accounting or related field or equivalent experience/training
Knowledge of Mosaic, Power BI, Tableau
Experience with iCargo system

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Customer Operations - Phoenix PHX (Phoenix, AZ, US)

Intro

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Airports Team within the Customer Experience Division

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Manage escalated service issues and be visible to your team members when problems arise
Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.
Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision-making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Valid driver's license
Ability to qualify for (SIDA) badge
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Aircraft Line Maintenance Hub (Chicago, IL, US)

Intro

Why you'll love this job

This job is a member of the Line Maintenance Team within the Integrated Operations Division.
Responsible for overseeing aircraft maintenance technicians in the repair and return to service of American Airlines’ aircraft. Supervisors are front line leaders of people in the safe, compliant and timely return to service our aircraft. They do this by effectively managing the workload, resources, and work relationships of both internal customers & support groups and external regulatory authorities & vendors.
Salary Range: $103,000 - $134,000

What you'll do

Guides and directs terminal and/or hangar aircraft maintenance through crew chiefs and leads
Oversees the implementation of the organization's plans, processes, policies, and procedures
Ensures crews are efficiently utilized to accomplish the operation’s workload
Meets company objectives in accordance with company policies and procedures
Responsible for timely and comprehensive communication flow to the workforce
Maintains effective work relationships with airport management, FAA, TSA, other government agencies, suppliers, and similar groups
Collaborates with other supervisors to accomplish directives and objectives
Identifies and takings steps to correct unsatisfactory results
Identifies training and development needs of AMTs within span of control
Provides effective feedback for crew chief and lead coaching/development
Effectively works with union leadership and workforce

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
3 to 4 years of aircraft maintenance experience
FAA Airframe & Powerplant Certificate
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

Associates or Bachelor’s degree in business or technical field or equivalent work experience
2 years of a successful track record of management in maintenance and/or production environments
3 years hands-on experience in the repair or manufacture of large transport category aircraft

Skills, Licenses & Certifications

Knowledge of functional area
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to supervise management, non-management and contract labor work groups
Ability to concurrently handle multiple responsibilities
Strong interpersonal and PC skills
Ability to concurrently supervise multiple areas of responsibility

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Customer Experience (Richmond, VA, US)

Intro

Why you'll love this job

This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division.
Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience.

What you'll do

Drives operational excellence
Creates an environment that cares for our frontline team members and celebrates the team successes
Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies
Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Promotes an environment of mutual respect and trust between frontline team members
Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Engineer (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Aircraft Software Engineering Team within the Technical Operations Division. This team helps troubleshoot and resolve operational issues on transport category aircraft. This position will be responsible for Engineering support on various software driven aircraft systems and improving associated reliability and performance through project management.

What you'll do

Engineer L2

Keeps informed of day-to-day airline operations involving field of responsibility
Assesses daily priorities in accordance with airline/departmental objectives and management directives
Investigates aircraft/component problems associated with aircraft software which may cause aircraft delays or cancellations, substantial expenditures in manpower or materials, or interruptions in maintenance operations or interruptions in aicraft software data retrival, and determines appropriate corrective actions
Provides Engineering support as required for disposition of discrepant conditions affecting aircraft or components in order to restore serviceable status
Responds to requests from Maintenance and other airline departments when technical assistance is required to support projects or resolve problems
Develops action plans for fleet/multi-fleet and/or component engineering projects and pursues final dispositions according to assessed priorities
Coordinates with other airline departments, as required, to provide for effective and efficient implementation of engineering dispositions
Prepares Engineering documents to implement technical dispositions by providing customized procedures for repairs, modifications, inspections or other maintenance actions which provide benefits in accordance with airline/departmental objectives and management directives
Maintains knowledge of current and pending regulations, which affect areas of responsibility and ensures that all Engineering actions maintain compliance with applicable regulatory requirements
Utilizes available resources to continually increase levels of technical expertise and practical experience
May work irregular hours and shift schedules; may travel

Engineer L3
Please see Engineer L2 essential job functions. This position additionally performs the following:

Coordinates with manufacturers and regulatory authorities, as required, and ensures that Engineering dispositions are properly substantiated in accordance with applicable regulations and Company manuals
Develops customized procedures and special criteria for repairs, modifications, inspections, servicing and other maintenance actions which are not adequately addressed in existing manuals
Strives to improve communications skills, time management and other personal qualities pertinent to maximum effectiveness and efficiency in performing assigned duties

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Engineering required
2 years of related experience

Preferred Qualifications- Education & Prior Job Experience

3-6 years experience as an engineer with aircraft systems or related experience
Experience authoring, revising, and creating Engineering Orders (EOs), Maintenance Evaluation Team (MET) Projects, and Engineering Authorizations (EAs)
Knowledge of CFRs, maintenance programs, WDM, AMM, IPC, TSM and CMM
Knowledge of aircraft software distribution/loading

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Excellent analytical, technical writing, problem solving, communication, planning and organizational skills
Ability to work under pressure
Must be self-motivated and disciplined in their work ethics
Basic computer programming

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Specialist, Office Services (Pittsburgh, PA, US)

Intro

Why you'll love this job

The Specialist, Office Services plays a key role in supporting efficient workplace operations for American Airlines by coordinating mail services, print operations, and office support activities across multiple locations. This position serves as a subject matter resource for office services processes, helping ensure timely service delivery, operational effectiveness, and accurate reporting while contributing to a positive experience for Team Members and business partners.

What you'll do

Coordinate daily mail services and printing operations for designated office locations, including Charlotte (CLT) and Pittsburgh (PIT).
Serve as a lead resource for Office Services activities, providing guidance and support on operational processes and service standards.
Monitor and track print production activities to ensure quality, efficiency, and alignment with business needs.
Develop, maintain, and distribute operational reports related to print impressions, usage trends, and associated costs.
Analyze printing and mail service data to identify opportunities for process improvements and cost optimization.
Manage inventory levels for printing supplies and office service materials, ensuring adequate stock is available to support operations.
Coordinate the ordering, receipt, and distribution of printing supplies while maintaining appropriate inventory controls.
Partner with internal stakeholders and vendors to resolve service issues and ensure timely delivery of office services.
Support budgeting and expense tracking activities by monitoring printing-related expenditures and providing reporting insights.
Maintain documentation of office services procedures, operating guidelines, and process updates.
Assist with implementation of new office services initiatives, technologies, and operational enhancements.
Ensure compliance with company policies, procedures, and records management requirements.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED.
3 years of experience in office services, administrative operations, print services, mail services, facilities support, or a related field.
Ability to work flexible hours as business needs require.

Preferred Qualifications- Education & Prior Job Experience

Bachelor's degree in Business Administration, Operations Management, or a related field.
Experience supporting corporate office services operations in a large organization.
Experience working with print management systems, mail tracking systems, or inventory management tools.
Experience creating dashboards, metrics reporting, and cost analysis.
Knowledge of vendor management and purchasing processes.
Experience identifying and implementing process improvement opportunities.

Skills, Licenses & Certifications

Clear and strategic thinker with strong research skills, ability to analyze and understand complex topics
Collaborative, positive individual able to form productive relationships across the company
Highly motivated individual with a strong work ethic
Superior project management skills, including ability to develop plans and meet deadlines
Ability to shift priorities, achieve goals and meet deadlines in a fast-paced, dynamic work environment
Exceptional organizational skills and attention to detail
Proficiency with Microsoft Office
Knowledge of High-speed duplicating and finishing equipment
Knowledge of US mail and shipping regulations/requirements

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Aircraft Base Maintenance (Pittsburgh, PA, US)

Intro

Why you'll love this job

This job is a member of the Base Maintenance Team within the Integrated Operations Division.
Responsible for supervising a team of Crew Chiefs and mechanics as a key member of the dynamic and fast-paced American Airlines Maintenance organization.

What you'll do

Leads by example, coaches our team members to success and builds trustworthy relationships
Manages the daily Production requirements through subordinates
Ensures team members are following procedures in order to ensure maximum efficiency, compliance and safety
Leads staff to ensure team member's skills are utilized to the highest degree possible; leads coordination with Maintenance Training to ensure on-going enhancement of staff and skill set
Conducts regular meetings with Business Reviews and Boardwalks to ensure best possible communication, identification, and resolution of action items
Monitors the coordination of maintenance manpower requirements overtime and consistency with program scheduling and priorities
Maintains effective communication between Maintenance, Engineering, Facilities Maintenance and other Supply Chain groups
Ensures team members know, understand and are engaged in achieving critical Metrics and key performance indicators
Executes manpower deployment and shift production requirements

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School Diploma or GED equivalency
3 years of aircraft maintenance experience
FAA Airframe & Powerplant Certificate
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

1 year leadership experience supervising production operation in an area related to heavy/shop maintenance
Experience supervising and/or leading workgroups

Skills, Licenses & Certifications

A&P License
Strong working knowledge of the GPM and SPPM
Understanding of Airline/Technical operations
Knowledge of audit requirements
Knowledge of labor reporting and crew utilization
Strong interpersonal and PC skills
Ability to concurrently manage multiple areas of responsibility.
Excellent analytical, organization and planning skills
Must pass a background reference check and criminal fingerprint check
Ability to work effectively with all levels of team members

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Aircraft Line Maintenance Hub (Charlotte, NC, US)

Intro

Why you'll love this job

This job is a member of the Line Maintenance Team within the Integrated Operations Division.
Responsible for overseeing aircraft maintenance technicians in the repair and return to service of American Airlines’ aircraft. Supervisors are front line leaders of people in the safe, compliant and timely return to service our aircraft. They do this by effectively managing the workload, resources, and work relationships of both internal customers & support groups and external regulatory authorities & vendors.

What you'll do

Guides and directs terminal and/or hangar aircraft maintenance through crew chiefs and leads
Oversees the implementation of the organization's plans, processes, policies, and procedures
Ensures crews are efficiently utilized to accomplish the operation’s workload
Meets company objectives in accordance with company policies and procedures
Responsible for timely and comprehensive communication flow to the workforce
Maintains effective work relationships with airport management, FAA, TSA, other government agencies, suppliers, and similar groups
Collaborates with other supervisors to accomplish directives and objectives
Identifies and takings steps to correct unsatisfactory results
Identifies training and development needs of AMTs within span of control
Provides effective feedback for crew chief and lead coaching/development
Effectively works with union leadership and workforce

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
3 to 4 years of aircraft maintenance experience
FAA Airframe & Powerplant Certificate
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

Associates or Bachelor’s degree in business or technical field or equivalent work experience
2 years of a successful track record of management in maintenance and/or production environments
3 years hands-on experience in the repair or manufacture of large transport category aircraft

Skills, Licenses & Certifications

Knowledge of functional area
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to supervise management, non-management and contract labor work groups
Ability to concurrently handle multiple responsibilities
Strong interpersonal and PC skills
Ability to concurrently supervise multiple areas of responsibility

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Accountant/Sr Accountant, Cargo Revenue Accounting (Fort Worth, TX, US)

Intro

Why you'll love this job

Responsible for performing the day-to-day functions for the cargo accounting processes of the Company. Also responsible for preparing and analyzing certain account reconciliations in connection with the monthly close process and completing other various projects as determined on an ad hoc basis.

What you'll do

Prepares and peer-reviews journal entries, balance sheet reconciliations, and complex monthly and ad-hoc reports and supporting schedules
Prepares, peer-reviews, and provides documents (e.g. reconciliations, supporting schedules, and process maps) by requested deadlines to the Company's external auditors and the SOX group to ensure timely completion of quarterly reviews, the annual financial statement audit and SOX compliance test work
Reviews process maps and perform internal controls to ensure SOX compliance
Assists in providing guidance on accounting issues to business groups of the Company as needed
Assists in providing new employees with appropriate training on business processes and system applications for assigned areas of responsibility.
Assists in providing direction as needed to team members
Represents the department in meetings and through written and verbal communication with internal and external customers
Performs a variety of other functions/ad-hoc projects as assigned to aid in the department's/company's achievement of goals and business objectives

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in Accounting or equivalent experience/training
3 years of accounting experience in company corporate accounting department
Certified Public Accountant

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Accounting, Economics, or Finance, MBA, or related disciplines or equivalent experiences

Skills, Licenses & Certifications

Possess fundamental accounting, internal controls and SOX knowledge
Ability to Self-motivated, detail-oriented with strong organizational and time management skills
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to lead and participate in projects
Ability to establish metrics, coach and mentor junior employees and provide performance feedback
Demonstrated experience testing systems using a standardized methodology for documentation
Demonstrated experience using innovative thinking ability with high degree of motivation and problem solving skills
Ability to be flexible/adaptable to constant change and scheduling needs to meet deadlines
Ability to work in a team environment
Ability to work on projects and prioritize and execute concurrent assignments
Ability to meet deadlines with minimal supervision
Knowledge of SAP general ledger and Hyperion Financial Management reporting tool

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Assistance Representative Full Time (San Diego, CA, US)

Intro

Why you'll love this job

The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $17.25 per hour.

What you'll do

These are the essential functions of the job

Greeting customers when they enter the airport or arrive in the ticket area
Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)
Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces)
Troubleshooting kiosk technology issues to identify the source of issues or errors
Communicating with IT about kiosk technology issues that require additional servicing
Verifying that customers’ carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity)
Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk)
Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight)
Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time)
Accepting and activating customers’ self-tagged baggage at the activation station
Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location)
Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies)
Refer customers to customer service agents when appropriate
Performing clearance and verification of documents at kiosks
Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area
Assisting unaccompanied minors with boarding, deplaning, or other transportation
Providing customers with gate information and directions
Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports)
Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement
Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Wear uniforms as required by company policy
Provide quality customer service in a professional manner in accordance with American’s guidelines
Use multiple internal resources/systems, including during customer interactions

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED or international equivalent
Must be 18 years of age or older
Read, write, fluently speak and understand the English language.
Bilingual language skills may be required in some locations
Applicable valid driver’s license as required by local authorities
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Aircraft Base Maintenance (Tulsa, OK, US)

Intro

Why you'll love this job

This job is a member of the Base Maintenance Team within the Integrated Operations Division.
Responsible for supervising a team of Crew Chiefs and mechanics as a key member of the dynamic and fast-paced American Airlines Maintenance organization.

What you'll do

Leads by example, coaches our team members to success and builds trustworthy relationships
Manages the daily Production requirements through subordinates
Ensures team members are following procedures in order to ensure maximum efficiency, compliance and safety
Leads staff to ensure team member's skills are utilized to the highest degree possible; leads coordination with Maintenance Training to ensure on-going enhancement of staff and skill set
Conducts regular meetings with Business Reviews and Boardwalks to ensure best possible communication, identification, and resolution of action items
Monitors the coordination of maintenance manpower requirements overtime and consistency with program scheduling and priorities
Maintains effective communication between Maintenance, Engineering, Facilities Maintenance and other Supply Chain groups
Ensures team members know, understand and are engaged in achieving critical Metrics and key performance indicators
Executes manpower deployment and shift production requirements

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School Diploma or GED equivalency
3 years of aircraft maintenance experience
FAA Airframe & Powerplant Certificate
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

1 year leadership experience supervising production operation in an area related to heavy/shop maintenance
Experience supervising and/or leading workgroups

Skills, Licenses & Certifications

A&P License
Strong working knowledge of the GPM and SPPM
Understanding of Airline/Technical operations
Knowledge of audit requirements
Knowledge of labor reporting and crew utilization
Strong interpersonal and PC skills
Ability to concurrently manage multiple areas of responsibility.
Excellent analytical, organization and planning skills
Must pass a background reference check and criminal fingerprint check
Ability to work effectively with all levels of team members

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Administrative Assistant - Canada YYZ (Toronto, ON, CA)

Intro

Why you'll love this job

The job is a member of the International Airports team, supporting Canada operations. The position works closely with cross functional teams to ensure accounting activities are appropriately analyzed, processed, and documented in compliance with internal controls, established processes and procedures, and applicable local regulations. The role supports timely close activities, statutory requirements, and continuous improvement initiatives across the organization.

What you'll do

• Reconcile month end fuel entries
• Organize, prepare and file approvals for flight schedules
• Maintain and reconcile payroll entries across daily, weekly, and monthly cycles
• Validate and authorize invoice submissions
• Liaise with vendors, operational teams, and headquarters to resolve discrepancies and respond to payment and tax related inquiries
• Manage multiple projects simultaneously while setting deadlines and adjusting priorities as needed
• Review and apply accounting policies, internal controls, auditing requirements, and applicable tax regulations
• Support audits, ad hoc projects, and ongoing initiatives with follow-through to completion

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Completion of secondary school or equivalent education level
• Fluently read, write, and speak English
• Ability to work flexible hours as needed

Preferred Qualifications- Education & Prior Job Experience

• Bachelor’s degree in administration or equivalent education or training
• Previous experience supporting airline operations in a global environment
• Experience within the airline industry

Skills, Licenses & Certifications

• Demonstrated knowledge of SAP
• Proficient with Microsoft Office (Excel, Word, Access, and PowerPoint)
• Excellent qualitative and quantitative analytical skills
• Strong organizational skills with the ability to effectively manage multiple tasks
• Ability to deal with confidential subject matter

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

1. Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
2. Health Benefits: You’ll have access to your health benefits to help you stay well.
3. Additional Benefits: Other great benefits include our Employee Assistance Program, discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

Manager, Sales Planning and Analytics (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Sales Planning and Performance Analytics Team within the Sales Operations Division. You will be responsible for leading a team of analysts that are responsible for providing analytical, organizational, and administrative functions to drive strong corporate and indirect channel performance.

Embracing new tools and capabilities, you will join a team of highly driven and motivated team members in enhancing and innovating for the benefit of our corporate accounts and corporate travelers.

What you'll do

Partners with all Sales groups to develop strategic actions, building business cases, planning initiatives, and analyzing impact
Oversees analyses of performance trends; highlighting potential market and customer issues and strategies to better position American Airlines in the market place
Supports Account Managers with data gathering, analytical, and technical needs
Collaborates with leaders across the company on commercial and operational projects impacting corporate and agency accounts
Develops new tools that empower Account Managers with easy access to information and customer-centric reporting
Manages annual budget development and monthly budget reconciliation

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent experience/training

Preferred Qualifications- Education & Prior Job Experience

Masters of Business Administration, Analytics, or other relevant field

Skills, Licenses & Certifications

Knowledge of the airline industry with experience in commercial roles
Ability to effectively manage and coach direct reports
Ability to generate and implement new ideas and approaches to existing business processes
Ability to manage multiple projects, work under pressure and meet deadlines in compressed timeframes

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Aircraft Records (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Aircraft Records Team within the Integrated Operations Division.
Responsible for providing technical and administrative oversight for a working group that specializes in aircraft data management.
In addition, this job also defines organization’s technical direction and objects and provide tools and methods for success.

What you'll do

Provides oversight of the organization for training, development and performance improvement
Creates a culture of accountability to ensure the team achieves the stated goals
Participates in the development and maintenance of the group budget for each budget year
Accomplishes periodic performance evaluations and employee discussions aimed at assisting the team member’s development
Administers Company rules and policies as required by the organization
Ensures continuous improvement in department processes, procedures and efficiencies
Develops tools and metrics to help manage the business
Project management to meet department and company goals and strategies
Serves as a liaison to the FAA as required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Aviation or similar discipline and/or a total of 5 years aviation experience in the Aircraft Maintenance field as it relates to Quality Assurance, Maintenance, or Records

Preferred Qualifications- Education & Prior Job Experience

Bachelor’s Degree in technical field, or field associated with the job function
FAA Aircraft Maintenance Technician (AMT / A&P License)
FCC GROL (General Radiotelephone Operators License - Avionics)
Experience working in the SCEPTRE system
Thorough understanding of AA Policies and Procedures
Yellow Belt or higher in Lean/Six Sigma principles from an accredited organization
Understanding of project management techniques
Basic understanding of computer system functions, architecture and attributes
5 years of experience in complementary role leading people
5 years of experience in commercial aviation

Skills, Licenses & Certifications

Leadership skills and ability to motivate others
Demonstrated analytical and problem solving skills; high level of attention to detail; outstanding organizational skills
Ability to handle multiple duties/priorities on a daily basis; ability to function effectively under deadlines and still maintain accuracy; able to keep up in a fast-paced work environment
Computer literate, knowledge of Microsoft Office Software

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Manager, Change Management (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Customer Experience Innovation and DeliveryTeam within the Customer Experience Division.
Responsible for leading a team focused on ensuring change initiatives meet objectives on time and on budget by increasing employee adoption and usage. Will specialize on the people side of change, including changes to business processes, systems and technology, job roles and organization structures. Primarily responsible for leading the team that creates and implements change management strategies and plans that maximize team member adoption and usage and minimize resistance. Works to drive faster adoption, higher ultimate utilization of and proficiency with changes that impact employees. These improvements will increase benefit realization, value creation, ROI and the achievement of results and outcomes.

What you'll do

Leads enterprise‑wide change strategy, applying structured methodologies to drive adoption and measurable outcomes.
Partners with senior leaders to define vision, sponsorship expectations, and success metrics for major initiatives.
Integrates change management into program and project lifecycles, collaborating closely with corporate development, solutions teams, and cross‑functional partners.
Conducts impact analyses, stakeholder assessments, and readiness evaluations to inform targeted interventions.
Designs and executes comprehensive change plans, including communications, training, coaching, and resistance‑management strategies.
Builds organizational change capability by strengthening frameworks, tools, and leadership competencies.
Provides coaching and support to leaders, managers, and Change Champions to accelerate adoption and sustainment.
Oversees development and delivery of clear, timely communications that articulate the case for change and expected impacts.
Coordinates with communications, training, and organizational design teams to deliver cohesive, end‑to‑end change experiences.
Monitors adoption, readiness, and behavioral outcomes using defined success metrics; tracks risks and issues and implements mitigation strategies.
Maintains deep knowledge of business processes to anticipate change needs and identify opportunities for improvement.
Manages the enterprise change portfolio, ensuring prioritization, alignment, and visibility across initiatives.

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience
- Bachelor's degree or equivalent training/experience
- 7 years of experience in Organizational Change Management
Preferred Qualifications – Education & Prior Job Experience
- Master’s degree in a relevant field such as organizational development, business, or human capital.
- Extensive experience leading large‑scale organizational change and enterprise‑level training or capability‑building programs.
- Proven ability to lead high‑performing teams and partner directly with senior executives to influence strategic decisions.
- Demonstrated success managing vendors, budgets, and cross‑functional resources to support major initiatives
Skills, Licenses, and Certifications
- Strong understanding of how people experience change and how to apply established change management principles, methodologies, and tools.
- Excellent communication skills, including active listening and the ability to clearly articulate messages to diverse audiences.
- Ability to build strong relationships, influence stakeholders, and work effectively across all levels of the organization.
- Flexible, adaptable, and resilient, with the ability to operate in ambiguous environments and persevere through challenges.
- Forward‑looking, holistic thinker with strong problem‑solving skills, root‑cause analysis capability, and solid business acumen.
- Highly organized with strong planning skills and the ability to translate strategy into actionable steps.
- Collaborative team player who works effectively with and through others.
- Change management certification or designation.

Feel free to be yourself at American

Part Time Agent, Customer Services - Toronto YYZ (Toronto, ON, CA)

Intro

What you'll do

In charge of security screening and passenger service procedures at check-in and in the gate area. Agents will be in contact with flight crews, passengers, and other customers, providing necessary information concerning travel.
Provides assistance to passengers as requested or required.
Process reservations, issue tickets and provide required check-in processes, ensuring compliance with all travel documentation and security procedures.
Checks baggage and informs passenger of excess baggage charges in accordance with tariff rules. Able to lift and carry bags and boxes weighing up to 70 lbs. Ability to stand for prolonged periods of time.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Ability to work a variety of shifts, according to operational needs.
Willing to work weekends and shifts.
Excellent customer service, communication, and organizational skills.
Excellent personal grooming established by company standards.
Proactive team player.
Must have the ability to work under pressure.
High school diploma.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health benefits to help you stay well.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Care Manager, Global Reservations (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Global Reservations Team within the Customer Experience Division.
Responsible for the management of a team of customer service representatives in a contact center environment dedicated to assisting customers in a manner that maximizes revenue and delivers outstanding service.

What you'll do

Inspires, coached and develops employees to excel in achieving key contact center performance goals, including customer satisfaction, call quality and productivity
Resolves customer service and operational problems
Evaluates individual and team performance through quality control measurements including call observations, complaints, compliments and customer experience feedback
Analyzes individual and team performance data from various sources to identify training needs and development opportunities
Performs regular evaluations and annual performance reviews to provide appropriate, constructive feedback to ensure standards are met
Facilitates employee development by coaching techniques and performance plans to improve overall operational efficiency
Develops and mentors team members for growth within the organization
Provides guidance, counseling, training, coaching and administer corrective action
Conducts formal annual goal-setting and customer service representative development plans
Provides recommendations and implements methods to increase revenue, reduce cost and improve customer service
Provides timely feedback related to customer service, sales or specialty issues
Partners with leaders throughout the organization and Customer Planning to develop effective communication channels
Works closely with internal departments such as Training, Marketing, and Operations to roll out new initiatives, programs, products, systems, automation enhancements, sales techniques, brand, destinations, etc
Works closely with Human Resources/Employee Relations to ensure understanding and proper application of policies, procedures and the collective bargaining agreement
Ensures enforcement of all company policies and guidelines, including attendance adherence
Establishes and maintains a positive work environment that encourages and rewards excellence while fostering team-spirit through engagement
Develops and utilizes recognition programs to reward team members for outstanding performance
Participates in recruiting, selecting, and orientation of new employees to the team
Ability to work varied hours, including nights, weekends and holidays, as well as provide Supervisor on Duty coverage
Ability to travel

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED equivalency
2 years leadership experience
Project management skills

Preferred Qualifications- Education & Prior Job Experience

Bachelors degree or equivalent experience/training
Knowledge of contact center or airport operational experience
Proficiency in all Reservations operating and performance reporting systems

Skills, Licenses & Certifications

Ability to lead, train, develop, and motivate a team in a fast-paced, ever-changing environment
Ability to manage multiple tasks and effectively handle shifting priorities
Ability to analyze and interpret complex documents
Ability to resolve difficult personnel and administrative issues
Creative thinking and problem-solving skills
Strong presentation skills
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Assistance Representative Part Time (Salt Lake City, UT, US)

Intro

Why you'll love this job

The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $16.58 per hour.

What you'll do

These are the essential functions of the job

Greeting customers when they enter the airport or arrive in the ticket area
Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)
Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces)
Troubleshooting kiosk technology issues to identify the source of issues or errors
Communicating with IT about kiosk technology issues that require additional servicing
Verifying that customers’ carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity)
Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk)
Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight)
Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time)
Accepting and activating customers’ self-tagged baggage at the activation station
Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location)
Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies)
Refer customers to customer service agents when appropriate
Performing clearance and verification of documents at kiosks
Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area
Assisting unaccompanied minors with boarding, deplaning, or other transportation
Providing customers with gate information and directions
Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports)
Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement
Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Wear uniforms as required by company policy
Provide quality customer service in a professional manner in accordance with American’s guidelines
Use multiple internal resources/systems, including during customer interactions

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED or international equivalent
Must be 18 years of age or older
Read, write, fluently speak and understand the English language.
Bilingual language skills may be required in some locations
Applicable valid driver’s license as required by local authorities
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Data Scientist/Sr Data Scientist, Customer Analytics (Fort Worth, TX, US)

Intro

Why you'll love this job

Our team is focused on delivering actionable insights in a fast-paced environment to support account management, JB/Alliance partners, and other parts of the commercial organization to drive results. We believe that data should be exciting, and when brought to life through engaging analysis, recommendations, and reporting, can transform business and improve decision-making.

Our responsibilities include B2B data, internal and customer-facing reporting, agency performance, corporate profile data management, and other sales reporting. The role will collaborate with Modern Retailing, Agency and Corporate Programs, Sales IT, DEA IT, and other parts of the commercial organization to deliver actionable insights. This position provides opportunities to influence the strategic direction of Indirect and Direct by using data and analytics to identify opportunities to optimize revenue.

What you'll do

This list is intended to reflect the current job, but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.

Manage projects to enhance and develop data, models, and analytic processes that support Sales and Revenue

Works effectively with internal and external partners (vendors and other organizations within American Airlines)

Utilize various databases and programming languages to process data and perform statistical analysis.

Identify and implement best practices related to business processes, data governance, and automated solutions.

Responsible for validation, data cleansing, maintenance, and reinforcing data integrity to business rules and standards.

Keep abreast of industry solutions and ensure that AA leads the analytical space to increase our competitiveness

Bridge the gap between raw data and business strategy by extracting insights to solve complex problems by applying statistics, programming, and machine learning to large datasets

Collecting, cleaning, and organizing large, complex datasets so they can be analyzed reliably.

Interpreting technical results into actionable business strategies and presenting findings to stakeholders

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Masters degree plus 2+ years of equivalent practical experience in a quantitative discipline (e.g., Data Science, Applied Mathematics, Statistics, Operations Research, Business Analytics, Computer Science, Engineering, etc.)
Experienced with Machine Learning, Data Science, and AI-driven techniques
Experience with at least one programming language (e.g., Python, R, Java)
Practical experience with data extraction, cleaning, and analysis

Preferred Qualifications- Education & Prior Job Experience

Experience in Machine Learning, Data Science, and AI-driven techniques
Experience with SQL and data visualization (e.g., Tableau)
Airline, aviation or transportation industry experience
Experience with Cloud Computing and/or Distributed Computing (e.g. Databricks, Spark, AWS)
Experience with Microsoft Azure (storage accounts, service principal, Azure Data Factory and active directory)

Skills, Licenses & Certifications

Advanced proficiency in Microsoft Excel and PowerPoint
Ability to perform customer data analysis using complex data sets
Inquisitive out-of-the-box thinker who is continuously on the lookout for opportunities to improve and innovate with data science solutions
Excellent leadership, communication, creative thinking, analytical and problem-solving skills
Ability to move projects forward without deadlines and effectively work with time constraints
Ability to work cross-functionally and communicate and work with diverse business groups

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve; inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on lifeâs journey? Feel free to be yourself at American

Engineer/Sr Engineer, IT Software (Fort Worth, TX, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
The Software domain refers to the area within Information Technology that focuses on the development, deployment, management, and maintenance of software applications that support business processes and user needs. This includes development, application lifecycle management, requirement analysis, QA, security & compliance, and maintaining the applications and infrastructure.

What you'll do

Write, test, and document code, scripts, and processes following organizational standards
Solve technical problems and build impactful components/libraries
Deliver high-quality work and mentor junior engineers in technical skills
Conduct root cause analysis to address systemic issues and lead action plans
Design integrated systems that enable cross-functional teams to deliver value at scale, speed, and reliability
Manage technical debt and drive initiatives to eliminate it
Anticipate scaling, latency, and durability challenges, guiding teams in mitigation
Collaborate with security teams to implement secure practices early in development
Assess technical risks and implement prevention strategies
Evaluate squad delivery practices, recommend improvements, and drive change
Identify and eliminate duplication of effort, promoting reuse across teams
Measure team performance and support individual development
Explore emerging technologies, lead prototype development, and incorporate into architectural solutions

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
3+ years of experience designing, developing, and implementing large-scale solutions in production environments

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
Airline Industry experience

Skills, Licenses & Certifications

Proficiency with the following technologies:
- Programming Languages: Java, Python, C#, Javascript/Typescript
- Frameworks: Spring/SpringBoot, FastAPI
- Front End Technologies: Angular/React
- Deployment Technologies: Kubernetes, Docker
- Source Control: GitHub, Azure DevOps
- CICD: GitHub Actions, Azure DevOps
- Data management: PostgreSQL, MongoDB, Redis
- Integration/APIs Technologies: Kafka, REST, GraphQL
- Cloud Providers such as Azure and AWS
- Test Automation: Postman, SonarQube, JUnit/NUnit/PyTest, Cucumber, Playwright, Wiremock/Mockito/Moq, Load Runner
- Ability to optimize solutions for performance, resiliency and reliability while maintaining an eye toward simplicity
Ability to concisely convey ideas verbally, in writing, in code, and in diagrams
Ability to optimize system designs spanning multiple teams to allow small, safe, incremental releases
Ability to work through others by cooperatively sharing responsibilities
Ability to combines deep knowledge of a product domain with awareness of advancing technology to introduce solutions that propel the technical capability of the organization forward.
Proficiency in object-oriented design techniques and principles
Proficiency in Agile methodologies, such as SCRUM
Proficiency in DevOps Toolchain methodologies, including Continuous Integration and Continuous Deployment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Plant Maintenance Mechanic - Facilities (Fort Worth, TX, US)

Intro

Why you'll love this job

Responsible for being a key reason why friends, family, and customers of American Airlines fly safely and on time.
There are also opportunities for job growth and advancement, training, and working with many of the industry’s most talented aviation professionals.

What you'll do

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job, absent undue hardship. Please contact Accommodations@aa.com should you wish to request an accommodation.

Technical Functions

Troubleshoot, disassemble, clean, check, repair, rework, replace, fabricate, assemble, install, and adjust any building component, plant equipment, automotive and ground equipment, machinery, accessories, and parts
Execute assignments requiring plumbing skills
Execute assignments requiring millwright skills
Weld materials
Perform general building maintenance and construction work
Maintain locks and keys for facility (doors, desks, gates) and other airport locations, including digital security access doors and gates

GSE / Facilities General Functions

Assist in storage, removal, and clean-up of hazardous waste
Ensure forms, records, reports, and other work-related paperwork are completed properly
Request parts
Clean work area after each shift in preparation for the next crew
Perform Foreign Object Debris (FOD) walks
Coordinate with vendors regarding technical questions
Explain work procedures to other personnel
Escort vendors throughout airport property

American Airlines General Functions

Report to position on time, as scheduled, and at assigned station or location, including varying shifts, weekends, and holidays
Perform all functions in accordance with safety procedures and policies
Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Follow instructions from supervisor or Crew Chief, as applicable
Coordinate with other employees, vendors, and stakeholders to accomplish work tasks
Perform duties that require general safety awareness (e.g., when working in an area with moving vehicles)
Wear uniforms and work shoes as required by company policy
Use relevant electronic systems to complete work

All you'll need for success

High School diploma or GED.
Valid driver's license.
Ability to read, write, fluently speak and understand the English language or language native to geographical location.
Minimum of thirty-six months (36) or more journeyman experience in one or more maintenance trades such as a carpenter, electrician, HVAC, millwright, painter, plumber, or welder.
Possess the applicable state or city license.
Must be willing to work outdoors in any weather conditions in accordance with Company Safety Guidelines.
Must be willing to work extra hours when there are operational needs, such as weather delays.
Ability to work rotating shifts including weekends, holidays, and days off.
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA).
Must be able to secure appropriate airport authority and/or US Customs security badges.
You will be required to successfully complete our drug screening process.
Any subsequent relocation expenses are the responsibility of the candidate.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Crew Scheduler, Pilots (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Crew Scheduling Team within the Integrated Operations Division.
Responsible for efficiently scheduling pilots to ensure a complete flight crew is staffed on every AA flight according to Federal regulations (FAR 117 Limitations), Pilot union contractual guidelines, and Company policies. This job also manages pilot staffing and consults with the Supervisor on daily operational requirements in order to ensure that any open time incurred due to operational causes (such as weather, irregular operations, charters, ferries, equipment substitutions, etc) is allocated to a base that can cover the operation in the most expeditious and cost efficient way possible. We provide safe, reliable, and courteous service to our customers, the crewmembers of American Airlines, who in turn, take care of our paying passengers.

What you'll do

Maintains pilot schedules and assignments in accordance with Company’s standard operating procedures, Federal Aviation Regulations and Collective Bargaining Agreement
Generates, monitors and interprets various message reports related to pilot schedules
Communicates schedule changes to pilots
Uses different electronic communication methods to interact with team members across various operational functions
Utilizes multiple software programs (FOS, SPP, Microsoft office tools, web browsers, etc.) to monitor and modify pilot schedules
Provides excellent and timely customer service to pilots
Remains current by completing required online and classroom training
Must be able to work all shifts including holidays and weekends in a 24/7 operation
Must be able to work overtime as required, sometimes with little or no advance notice
Assists with on the job training for incoming new hires as required
Successful candidates would be required to complete a one year commitment within Crew Scheduling

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED equivalency
Customer service experience

Preferred Qualifications- Education & Prior Job Experience

Associates degree in related field
1-2 years airline experience
Operations experience and familiarity with the SABRE/DECS system

Skills, Licenses & Certifications

Ability to interact effectively with all levels of management and union groups, as needed
Must comply with American Airlines Attendance policy
Ability to work in a highly stressful environment on a daily basis and to prioritize tasks
Ability to exercise sound judgment in making decisions based on information gathered/reviewedto exercise sound judgment in making decisions based on information gathered/reviewed
Ability to be flexible and capable of adapting to constant change
Must have cognitive skills to read and understand numbers and letters, and the ability to apply that knowledge
Ability to learn computer applications and apply knowledge
Must be able to handle multiple tasks concurrently
Must work well under pressure and deadlines
Must work with minimal supervision
Must be able to manually complete duties in the event of computer outages
Ability to understand the 24-hour clock and worldwide time zones in daily conversations with crewmembers
Must be able to read and comprehend the Pilot labor agreements and FAR 117 Limitations
Ability to memorize computer entry codes and city codes

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Assistance Representative Part Time (Tampa, FL, US)

Intro

Why you'll love this job

The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $16.58 per hour.

What you'll do

These are the essential functions of the job

Greeting customers when they enter the airport or arrive in the ticket area
Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)
Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces)
Troubleshooting kiosk technology issues to identify the source of issues or errors
Communicating with IT about kiosk technology issues that require additional servicing
Verifying that customers’ carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity)
Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk)
Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight)
Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time)
Accepting and activating customers’ self-tagged baggage at the activation station
Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location)
Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies)
Refer customers to customer service agents when appropriate
Performing clearance and verification of documents at kiosks
Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area
Assisting unaccompanied minors with boarding, deplaning, or other transportation
Providing customers with gate information and directions
Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports)
Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement
Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Wear uniforms as required by company policy
Provide quality customer service in a professional manner in accordance with American’s guidelines
Use multiple internal resources/systems, including during customer interactions

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED or international equivalent
Must be 18 years of age or older
Read, write, fluently speak and understand the English language.
Bilingual language skills may be required in some locations
Applicable valid driver’s license as required by local authorities
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Ramp Service Agent Full Time (Denver, CO, US)

Intro

Why you'll love this job

Fleet Service Clerks perform the handling of items on and off aircraft, carts, containers, and trucks; transporting items between terminals and aircraft; receiving, delivering, weighing and documenting of cargo in a cargo specific facility (warehouse) or a loading dock area.
The terms and conditions of this position are covered by the Transport Workers Union (TWU) Collective Bargaining Agreement. Starting pay is $20.63 per hour.

What you'll do

Move baggage and cargo of various weights to and from aircraft
Drive and operate belt loaders
Service aircraft at gates with ground power and air conditioning
Tow and pushback aircraft from gates
Service aircraft lavatories and water ports
Clean interior of aircraft when needed
Position beverage and luggage carts around the ramp area
Works outdoors in various weather conditions
Work shifts that include irregular and/or extended hours, weekends and holidays.

Click here to see what it takes to be part of the Fleet team, and click here to see what a day in the life of a Fleet Service Agent looks like!

What you'll do (cont.)

General

Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Perform all functions in accordance with safety procedures and policies
Wear uniforms as required by company policy
Wear all personal protective equipment (PPE) in accordance with rules and regulations
Work outdoors with exposure to extreme weather/elements, engine noise, and noxious fumes

Depending on your airport size, you may also do the following:

De-ice aircraft by directing a chemical/water stream at aircraft surfaces
Perform catering service

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

High school diploma or GED or international equivalent
Must be 18 years of age or older
Lift, load, unload, and transport bags and cargo to/from aircraft's, bag carts, and conveyor belts
Must have knowledge of and ability to use basic computer skills
People-oriented and highly motivated, with a positive and cooperative attitude
Good communication skills
Applicable valid driver’s license as required by local authorities
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Ability to obtain jet bridge certification
Must have the ability to pass the US Postal Service background check

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Customer Experience (St. Paul, MN, US)

Intro

Why you'll love this job

This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division.
Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience.
The pay range for this role is $51,000 to $86,500, taking into account the qualifications and experience of the selected candidate.

What you'll do

Drives operational excellence
Creates an environment that cares for our frontline team members and celebrates the team successes
Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies
Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Promotes an environment of mutual respect and trust between frontline team members
Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Engineer/Sr Engineer, IT Platform Security (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Cybersecurity Team within the Information Technology Division.
Responsible for building and supporting the underlying technologies that support the Cybersecurity Incident Response (CIR) groups as well as producing architecture, enforcing process governance, mentoring, and shepherding of teams seeking regulatory compliance. These technologies include Security Analytical platforms, SOAR, SIEM, EDR, and other detection and incident response technologies.

What you'll do

Manages or assists in the management of the CIR event and information platform
Develops playbook and process automation utilizing the SOAR technologies
Assists external teams in the proper configuration of security infrastructure that CIR relies on (IDS/IPS, Phish technologies, Firewalls, etc.)
Aides application teams seeking to comsume threat intel into the appropriate tools and services
Tuning of alerts generated from all Cybersecurity tooling
Supports and maintains the endpoint detection and response tooling
Ensures appropriate configuration and rollout of the File Integrity Monitoring solution
Aides external teams in ingestion of asset data into CIR systems
Available if needed during an immediate incident to manage tools (24/7)
Maintains and monitorsplatforms to ensure 24/7 readiness and operability of CIRE services
Presents technical documentation to enterprise architecture and standardization boards
Creates processes that allow non-security minded teams the ability to achieve regulatory compliance
Consistently work with CIR and Application team in an iterative fashion to ensure that all security logs are monitored, complete, and accounted for

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Information Systems, Engineering, Technology, or related field or equivalent experience/training
3 years of Information Technology related experience

Preferred Qualifications- Education & Prior Job Experience

Cloud experience (IBM and/or Azure)
Active Directory experience
5+ years of Software development experience
5+ years of Information Technology related experience
5+ years of scripting and automation experience
5+ years of building and using APIs
5+ years of networking experience
5+ years of Windows/Linux experience
5+ years of data engineering experience
3+ years of container technology experience

Skills, Licenses & Certifications

Information Security Certification
- Security+
- CISSP
Ability to script in languages like Python or JavaScript
Knowledge of Linux/Unix, Powershell, Basic Windows Administration, Git
Knowledge of Security Concepts, Mitre ATT&CK Framework, PCI Compliance Requirements
Knowledge of Networking concepts, services, and protocols
Knowledge of basic cloud security controls and architecture
Knowledge of SIEM, EDR, SOAR Platforms, Big Data Platforms
Experience with Agile methodologies and tools
A solid understanding of networking, cyber security concepts, vulnerability identification and cyber threat intelligence
Must be detail oriented, well organized, thrive in a sense-of-urgency environment, leverage best practices, and most importantly, innovate through any problem with a can-do attitude
Aptitude in solving problems independently while also having the openness to work collaboratively
Demonstrated problem-solving skills
Availability to work a flexible schedule and support the incident response teams during triage
Ability to lead a small squad of engineers to deliver sustainable, scalable, and staff tolerant enterprise services

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Staff Assistant I, Flight (Miami, FL, US)

Intro

Why you'll love this job

This job is a member of the Flight Team within the Flight Office
Responsible for providing clerical support for the Flight Management Staff.

What you'll do

Assists pilots with operational, administrative and personnel matters
Answers phones, general questions and assists with walk-in traffic
Issues parking tags and completing AOA badge applications
Processes payroll transactions for all Military, LTD, Unpaid sick leaves as well as resignations/retirements
Ensures all personnel records are processed for each pilot who transfers into or out of the base
Maintains Loaner iPads and Jeppesens. Inventories and orders operational and office supplies via Smart Buy
Maintains detailed data files in Excel

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Minimum typing skill of 25 to 49 W.P.M.
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to use Power Point and SAP

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Control Center (New York City, NY, US)

Intro

Why you'll love this job

Responsible for coordinating the activities of Operations and oversees the Operations Planners to effect daily on-time performance.
This role is part of the Control Center team within the Airports group.
The pay range for this role is $98,000 to $134,000, taking into account the qualifications and experience of the selected candidate.

What you'll do

Oversees the activities of AA employees who perform the movement of aircraft
Chairs daily shift briefings and prepares daily station tour reports and analysis for station dependability
Identifies daily challenges that will hinder operational objectives and communicates operational plans effectively
Remains available and flexible to pivot in realtime based on operational needs
Monitors station arrival/departure dependability performance while analyzing trends
Investigates and resolves all operational irregularities to ensure compliance with AA operating procedures
Adjudicates properly the Delay Code Handbook and AYR procedures
Communicates with all local operating departments as well as IOC, MOC, AA central loads, and outside agencies pertaining to AA operational schedule and effectively interprets information from the various sources
Works rotating/flexible shifts as operationally required
Performs other duties as requested while adjusting to operational needs
Look ahead and take advantage of opportunities to mentor and develop Control Center CSM and coordinator staff to advance the future of the organization
Ensure all Team members comply with American Airlines attendance, performance, and work environment policies.
Lead and manage the execution of Emergency Action plans

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's Degree or Master's Degree in Business Management or Science in Aviation or equivalent experience/ training
5+ years of leadership operational experience leading people or relevant experience
Substantial experience in both RES and DECS

Preferred Qualifications- Education & Prior Job Experience

Airport Control Center or Integrated Operation Center Experience

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to handle multiple concurrent assignments/projects and be flexible to lead those projects to completion when required
Skills in excellent leadership and teamwork with a proven ability to work effectively in a variety of situations
Ability to be self-driven, highly motivated, creative, and results-oriented
Ability to work well under pressure and a variety of work schedules
Ability to effectively collaborate with stakeholders across different departments
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

MD, Base Maintenance (Tulsa, OK, US)

Intro

Why you'll love this job

Leading Base Maintenance in Tulsa is one of the most critical operational leadership roles within American Airlines. The Managing Director of Tulsa Base Maintenance is responsible for overseeing the airline's flagship heavy maintenance operation, the world's largest commercial aircraft maintenance base, which serves as the backbone of American's Technical Operations organization. Every decision made at the Tulsa base directly impacts aircraft availability, operational reliability, safety performance, and ultimately the customer experience across the airline's global network.

The operation extends far beyond traditional aircraft maintenance. Tulsa is home to American Airlines Engine Repair & Overhaul (AAERO), where highly specialized teams completely disassemble, inspect, repair, and rebuild aircraft engines. The engine shop represents one of the airline's most strategic capabilities, significantly increasing overhaul capacity while reducing aircraft downtime and strengthening operational resilience. Continued investments in advanced equipment and modernization have positioned the engine operation as an industry-leading center of excellence that supports the reliability of American's fleet.

Over the past several years, American Airlines has demonstrated its long-term commitment to Tulsa through unprecedented capital investment. The airline has invested hundreds of millions of dollars to modernize the campus, including new widebody maintenance hangars, expanded support facilities, upgraded infrastructure, enhanced technology, and significant investments in the engine overhaul operation. These improvements have expanded maintenance capacity, created hundreds of high-skilled technical jobs, and reinforced Tulsa's role as the centerpiece of American's in-house maintenance strategy.

What you'll do

This list is intended to reflect the current job but there may be additional essential functions that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Meets performance/dependability targets (delays, cancellations, Out of Service aircraft) while overseeing workload assignments and providing feedback on the maintenance program
Sets and administers company, local, state and Federal safety and regulatory compliance requirements while providing resources necessary for a safe and professional work environment
Identifies and analyzes industry best practices to enhance American Airlines Base Maintenance operations
Provides guidance on key decisions, such as staffing and process changes, conflict resolution, base maintenance planning and vision, and decisions at Technical Operations level
Develops mid- and long-term strategic plan in accordance with the Base Maintenance plan
Develops and controls budget as well as a one- to five-year capital investment plan
Meets performance goals in the areas of budgets, dependability targets, safety standards and management leadership and development
Generates marketing leads to identify and create potential contract opportunities
Facilitates and maintains strong relationships with Union representatives at the local and national levels
Engages with managers, local union leadership, airport authorities, and other departments to ensure alignment and coordination
Responsible for the administration and interpretation of the collective bargaining agreement for represented workgroups and all company policies for both represented and non-represented team members, providing coaching and counseling as appropriate

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Undergraduate degree in Aviation, Business, Engineering or related technical field or equivalent experience/training
10 years of experience in leadership roles, overseeing large workgroups
Comprehensive knowledge of aircraft maintenance and programs
In-depth knowledge of the airline industry and technical operations, American Airlines (AA) business strategy, company policies and procedures, budget processes, FARs, and collective bargaining agreements

Preferred Qualifications- Education & Prior Job Experience

Leadership experience in aviation or maintenance related organizations preferred
Valid FAA A&P License preferred

Skills, Licenses & Certifications

Demonstrates the highest standards of ethics and integrity
Ability to productively and proactively adjust to dynamic situations
Ability to think strategically, negotiate skillfully, digest complex details, and use sound judgment and initiative in making decisions
Ability to be an action-oriented and results-driven leader, with a natural aptitude for engaging team members across multiple workgroups
Ability to influence through outstanding interpersonal skills, collaboration, and negotiation skills
Exceptional leadership and strategic decision-making skills and proven ability to lead in a cross-functional organization
Demonstrated strong teamwork skills with an ability to establish and maintain trust and confidence with internal and external stakeholders
Ability to build and facilitate relationships at all levels of the organization, both internally and externally
Excellent communication and presentation skills, with ability to handle complex topics comfortably and to interact effectively with all levels, both verbally and in writing
Excellent project planning and organizational skills, with ability to effectively and simultaneously manage multiple large projects within tight deadlines while maintaining attention to detail
Proven ability to deal with unique operational problems for which there are no established guidelines for resolution
Commitment to coaching, mentoring, and serving as a role model for all team members
Ability to work a varied schedule, including different shifts and weekends
Ability to travel, as needed

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Specialist/Sr Specialist, Transportation (Charlotte, NC, US)

Intro

Why you'll love this job

In this pivotal role, you will oversee the transportation, and logistics needs for American Airlines, ensuring cost-effective and professional handling of company materials.

What you'll do

Coordinate and manage all logistics activities, ensuring compliance with American Airlines transportation guidelines while fostering communication with stations, departments, carriers, and vendors.
Support contract negotiations with freight carriers to secure favorable terms and conditions, enhancing service quality and cost efficiency.
Monitor and assess vendor performance to ensure adherence to compliance standards and transportation guidelines.
Report loss and damage claims and generate comprehensive reports on freight charges and services for various departments.
Oversee budget expenses for Tech Ops departments, auditing invoices and evaluating carrier performance through scorecards.
Conduct meetings with other departments to establish transportation guidelines for unique situations, ensuring seamless operations.
Provide consulting and assistance to international stations, ensuring compliance with American Airlines and government regulations for shipping logistics

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree or equivalent training/experience
3 years of experience in import/export logistics compliance and negotiations with third-party logistics providers, or equivalent shipping logistics experience.

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Strong knowledge of shipping regulations and contract negotiation strategies.
Experience in developing and implementing policy and procedure documentation
Proven ability to prioritize and manage multiple assignments in a fast-paced environment.
Proficiency in Microsoft Outlook, Word, Excel, and Sceptre.
Excellent written and verbal communication skills.
Collaborative team player with the ability to perform well under pressure.
Familiarity with invoice auditing processes and filing claims.
Willingness to participate in a 24/7 on-call rotation for after-hours and holiday support.
Must possess or be willing to obtain a passport
Willing to travel domestically and internationally as needed

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Agent Full Time (Denver, CO, US)

Intro

Why you'll love this job

The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $20.23 per hour.

What you'll do

Issue, reissue and refund passenger tickets
Book, ticket and confirm flight reservations
Rebook passengers on oversold flights and during irregular operations
Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades
Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh
Perform passenger boarding, including ticket lift and/or boarding pass lift/verification
Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria
Operate jetways/bridges for purposes of boarding and deplaning passengers
Make boarding and departure gate announcements
Deliver domestic/international flight documents
Perform passenger service flight close-out procedures
Accept, check and tag passengers’ baggage at resolution centers, full-service ticket counters, and first class ticket counters
Maintain timeline of flight boarding process
Perform customer service on the job training
Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations
Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters
Queue lines at ticket counter kiosks and ticket counters
Clear/verify international documents at kiosk in the ticket counter area and activation stations
Accept and activate passengers’ self-tagged bags at activation stations
Assist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors
Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts
Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements.
Respond and assist during security and/or emergency situations
Provide connecting passengers with gate information
Provide quality customer service in a professional manner and in accordance with American’s guidelines.
Adhere to company policies, procedures, and performance standards.
Complete job-relevant trainings
Adhere to government regulations (e.g. DOT, FAA, TSA)
Use multiple internal resources/systems including during customer interactions
Wear uniforms as required by company policy

Depending on your airport size, you may also do the following:

Perform Passenger Operation Control functions including air to ground communication as well as Tower functions
Assist international passengers through customs/immigration, including baggage recheck
Deliver boarding passes, international flight documents and customs/immigration forms

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED or international equivalent
Bilingual language skills required in some locations
Applicable valid driver’s license as required by local authorities
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Assistance Representative Part Time (Las Vegas, NV, US)

Intro

Why you'll love this job

The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $16.58 per hour.

What you'll do

These are the essential functions of the job

Greeting customers when they enter the airport or arrive in the ticket area
Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)
Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces)
Troubleshooting kiosk technology issues to identify the source of issues or errors
Communicating with IT about kiosk technology issues that require additional servicing
Verifying that customers’ carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity)
Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk)
Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight)
Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time)
Accepting and activating customers’ self-tagged baggage at the activation station
Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location)
Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies)
Refer customers to customer service agents when appropriate
Performing clearance and verification of documents at kiosks
Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area
Assisting unaccompanied minors with boarding, deplaning, or other transportation
Providing customers with gate information and directions
Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports)
Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement
Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Wear uniforms as required by company policy
Provide quality customer service in a professional manner in accordance with American’s guidelines
Use multiple internal resources/systems, including during customer interactions

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED or international equivalent
Must be 18 years of age or older
Read, write, fluently speak and understand the English language.
Bilingual language skills may be required in some locations
Applicable valid driver’s license as required by local authorities
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Assistance Representative Full Time (St. Paul, MN, US)

Intro

Why you'll love this job

The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $16.58 per hour.

What you'll do

These are the essential functions of the job

Greeting customers when they enter the airport or arrive in the ticket area
Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)
Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces)
Troubleshooting kiosk technology issues to identify the source of issues or errors
Communicating with IT about kiosk technology issues that require additional servicing
Verifying that customers’ carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity)
Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk)
Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight)
Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time)
Accepting and activating customers’ self-tagged baggage at the activation station
Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location)
Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies)
Refer customers to customer service agents when appropriate
Performing clearance and verification of documents at kiosks
Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area
Assisting unaccompanied minors with boarding, deplaning, or other transportation
Providing customers with gate information and directions
Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports)
Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement
Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Wear uniforms as required by company policy
Provide quality customer service in a professional manner in accordance with American’s guidelines
Use multiple internal resources/systems, including during customer interactions

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED or international equivalent
Must be 18 years of age or older
Read, write, fluently speak and understand the English language.
Bilingual language skills may be required in some locations
Applicable valid driver’s license as required by local authorities
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Customer Care (Charlotte, NC, US)

Intro

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Airports Team within the Customer Experience Division.

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty
Manage escalated service issues and be visible to your team members when problems arise
Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.
Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision-making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Performance Analytics - Inflight Retail & Pre-Reserve (Fort Worth, TX, US)

Intro

Why you'll love this job

This role, within the Inflight Dining Culinary team in Customer Experience, provides analytical and operational support for the inflight retail program to help achieve revenue, customer experience, and operational reliability objectives. The position develops performance measurement frameworks and delivers actionable insights to support data-driven decision-making, while identifying opportunities to enhance service execution, operational efficiency, and customer satisfaction.

What you'll do

Develop and maintain demand forecasting models to optimize inventory levels, reduce spoilage and stockouts, and improve overall retail program performance
Establish performance measurement frameworks to track Flight Attendant adoption, customer satisfaction, operational reliability, and financial results
Define, monitor, and report key performance indicators (KPIs), including item performance, forecast accuracy, spoilage, stockouts, catering accuracy, and retail conversion metrics
Build and manage standardized dashboards that provide stakeholders with clear visibility into financial, operational, and customer experience performance
Analyze customer purchasing behavior, product performance, offer mix effectiveness, and price sensitivity to inform menu, pricing, and assortment decisions
Develop predictive analytics and demand models to support inventory planning, product deployment, and revenue growth initiatives
Partner with Finance to validate business cases, quantify P&L impacts, and measure program profitability
Create end-to-end reporting and dashboard solutions for onboard retail performance across mileage bands, markets, product categories, and catering locations
Deliver actionable insights and recommendations to cross-functional partners, including Customer Experience, Inflight Dining Operations, Inflight Service, Catering, Digital, Procurement, and Finance
Support strategic initiatives, process enhancements, and cross-functional projects that drive scalability, operational efficiency, and an improved customer experience
Standardize reporting methodologies and performance metrics to enable informed decision-making and support long-term growth of the inflight retail program

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

Bachelor’s degree or equivalent training/experience
3 years of analytical and performance measurement or relevant experience

Preferred Qualifications – Education & Prior Job Experience

Bachelor’s degree or equivalent training/experience
3 to 4 years of analytical and performance measurement or relevant experience

Skills, Licenses, and Certifications

Strong analytical and problem-solving skills with the ability to interpret data, identify trends, and develop actionable business insights
Proficiency in Microsoft Excel, data reporting tools, and performance measurement methodologies
Knowledge of retail operations, customer experience strategy, and operational performance management
Strong communication and presentation skills with the ability to influence stakeholders and support data-driven decision-making
Ability to manage multiple priorities, execute projects independently, and collaborate effectively across cross-functional teams
Certifications in Data Analytics, Business Intelligence, or Project Management (e.g., CAPM, PMP, Lean Six Sigma) are a plus

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Product Owner/Sr Product Owner, Technology Products (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Tech Ops Product Management team within the Operations Planning and Performance Division.
You will represent the voice of customers within the Tech Ops Supply Chain organization and users of various applications by serving in the role of Product Owner for the Parts Tracking and Movement product.

What you'll do

Contributes to the cocreation of Product Vision and Product Strategy tied to Portfolio goals
Utilizes technical knowledge such as A/B testing, product architecture, continuous deployment process, DevOps practices, data models and analytics, querying languages, tools supporting automation/metrics and other technologies in support of the products/services owned
Communicates regularly on OKRs, product roadmap, planned development, upcoming releases, and areas requiring leadership’s attention
Coordinates with other Product team members to manage product dependencies and increments of value
Performs continuous product discovery and offers valuable solutions that align to Product OKRs
Understands the budgetary implications, related organizational constraints in factoring areas of focus
Uses data to define baselines, measure outcomes, share insights, order backlog items, etc.
Conducts competitive benchmarking, presents new technologies/solutions, identifies unmet/underserved need
Defines and maintains a healthy backlog, operating consistently in adopting organizational standards and presents the backlog items with squads and external team members
Seeks input from product, process and technology areas and balances time-sensitive improvements needed for maintaining both technical and product health
Collaborates with various internal team members (i.e. UX, Technology, Vendors, Risk, Compliance, Security
Influences leaders, squads and peers on product strategy, roadmap items, OKRs and upcoming releases
Practices agility in discovering and delivering value continuously

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in related field plus 3 years of experience in Product Management/ Delivery (ex: product analyst, user researcher, product owner, etc.) or 5 years of relevant work experience

Preferred Qualifications- Education & Prior Job Experience

Experience determining Product Market fit and defining a Go-to-Market strategy
Demonstrate familiarity with Agile Product Management tools

Skills, Licenses & Certifications

Relevant certifications in Product Management/Product Delivery field
Has strong knowledge/expertise of product domain including the business model, constraints, regulations, user experiences, etc.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Assistance Representative Full Time (Las Vegas, NV, US)

Intro

Why you'll love this job

The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $16.58 per hour.

What you'll do

These are the essential functions of the job

Greeting customers when they enter the airport or arrive in the ticket area
Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)
Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces)
Troubleshooting kiosk technology issues to identify the source of issues or errors
Communicating with IT about kiosk technology issues that require additional servicing
Verifying that customers’ carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity)
Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk)
Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight)
Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time)
Accepting and activating customers’ self-tagged baggage at the activation station
Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location)
Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies)
Refer customers to customer service agents when appropriate
Performing clearance and verification of documents at kiosks
Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area
Assisting unaccompanied minors with boarding, deplaning, or other transportation
Providing customers with gate information and directions
Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports)
Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement
Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Wear uniforms as required by company policy
Provide quality customer service in a professional manner in accordance with American’s guidelines
Use multiple internal resources/systems, including during customer interactions

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED or international equivalent
Must be 18 years of age or older
Read, write, fluently speak and understand the English language.
Bilingual language skills may be required in some locations
Applicable valid driver’s license as required by local authorities
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Staff Assistant I, Airport Hub/Gateway (Charlotte, NC, US)

Intro

Why you'll love this job

This job is a member of the Airport Hubs & Gateway Team within the Customer Experience Division.
Responsible for handling one or more of the following as their primary role:
- Attendance and compliance
- Distribution of equipment and supplies
- Coordinating payroll
- Coordinating and maintaining operation coverage and lost time
- Managing new hire and transfer boarding

What you'll do

Performs a wide variety of office duties including: coordinating meeting arrangements, typing, filing, ensuring telephone coverage, greeting and directing customers, handling mail, ordering and distributing office supplies, reconciling P-card spending, tracking anniversaries/birthdays, and arranging travel and hotel accommodations
Provides assistance with preparation of management presentations and special projects as required
Troubleshoots and escalates office technology issues, including telephone and copier machines
Tracks and ensures employees complete onboarding duties, including appropriate system access, assignment of lockers, mailboxes, uniforms, badges, fingerprinting, training, etc.
Assists in station event planning, coordination, and execution (i.e. Do Crew, luncheons, holiday meals, recognition events)

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
Previous office/clerical experience

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Knowledge of MS Office Products including Word, Excel, Powerpoint, etc.
Knowledge of policies, procedures, and corporate structure
Ability to prioritize work, be detail oriented and meet deadlines
Ability to perform in a fast paced environment and handle multiple tasks simultaneously
Ability to be self-motivated with strong organizational skills
Ability to grasp concepts and functionality of specific software and programs

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Assistance Representative Part Time (Kansas City, MO, US)

Intro

Why you'll love this job

The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $16.58 per hour.

What you'll do

These are the essential functions of the job

Greeting customers when they enter the airport or arrive in the ticket area
Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)
Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces)
Troubleshooting kiosk technology issues to identify the source of issues or errors
Communicating with IT about kiosk technology issues that require additional servicing
Verifying that customers’ carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity)
Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk)
Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight)
Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time)
Accepting and activating customers’ self-tagged baggage at the activation station
Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location)
Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies)
Refer customers to customer service agents when appropriate
Performing clearance and verification of documents at kiosks
Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area
Assisting unaccompanied minors with boarding, deplaning, or other transportation
Providing customers with gate information and directions
Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports)
Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement
Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Wear uniforms as required by company policy
Provide quality customer service in a professional manner in accordance with American’s guidelines
Use multiple internal resources/systems, including during customer interactions

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED or international equivalent
Must be 18 years of age or older
Read, write, fluently speak and understand the English language.
Bilingual language skills may be required in some locations
Applicable valid driver’s license as required by local authorities
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Safety Science (Fort Worth, TX, US)

Intro

Why you'll love this job

As a key member of the Systems Engineering & Safety Science Team, the Manager of Safety Science and Data Analytics will lead a team of Safety Scientists and Analysts.
This role is responsible for delivering technical and managerial guidance in the development and implementation of decision support and simulation models, custom statistical analysis, and forecasting and business intelligence systems.
The position involves collaborating with Safety and Operations business units to enhance safety outcomes and operational efficiency through advanced data analytics and modeling.

What you'll do

Manages a team of data scientists, engineers, and analysts, with a focus on fostering a collaborative and innovative environment.
Provides technical leadership and strategic direction for safety-related data solutions, ensuring alignment with business objectives and stakeholder requirements.
Supports safety initiatives through the development and application of advanced dependability models and comprehensive analyses.
Identifies and evaluates new methodologies and approaches to solve complex business and technical problems across various departments.
Oversees the application of forecasting, mathematical programming, machine learning, optimization techniques, simulation, stochastic modeling, and statistical analysis to develop practical and impactful solutions.
Leads the creation of innovative, industry-leading safety solutions from concept through to production, including idea generation, requirement gathering, prototyping, business case development, customer adoption, change management, and transition to operational status.
Initiates and leads collaborative research projects with academic institutions and government agencies to advance the field and support company objectives.
Cultivates and maintains effective partnerships with business operations teams and development groups, ensuring seamless integration of research and development efforts into business processes.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s Degree in Engineering, Computer Science, Statistics, or a related technical field, or other equivalent experience/training
3-5 years of relevant technical, or business, work experience
Experience leading direct reports
Experience overseeing data projects from inception to completion, including defining requirements, managing timelines, and delivering results.
Strong understanding of various machine learning algorithms, statistical methods, and data analysis techniques.

Preferred Qualifications- Education & Prior Job Experience

MS Degree in a related technical field, or other equivalent experience/training
5-10 years of relevant technical, or business, work experience
Proven experience in building, developing, and leading high-performing teams within a fast-paced, rapidly scaling business environment.
Demonstrated ability to guide and align internal and external partners as well as facilitating clear communication and collaboration between workgroups to ensure strategic objectives are well understood and effectively executed.

Skills, Licenses & Certifications

Demonstrates a strong work ethic and resilience, thriving in a dynamic, 24/7 environment while effectively managing and prioritizing multiple projects simultaneously.
Skilled in fostering a diverse and inclusive culture, with a strong emphasis on team building, development, engagement, and accountability.
Encourages continuous improvement and innovative thinking, driving creative solutions and embracing intelligent risk-taking.
Energetic, forward-thinking, and creative, with a proven ability to challenge assumptions and drive impactful results.
Adaptable and comfortable with ambiguity, embracing change with flexibility and a positive attitude.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Supervisor, Planning (Miami, FL, US)

Intro

Why you'll love this job

This job is a member of the Planning Team within the Integrated Operations Team.
Responsible for providing direct supervision to Planners regarding company policy/procedures. Coordinates with Maintenance, Maintenance Control, Material Planning, and other Technical Operation Departments to maintain an executable bill of work while taking into account out of service, and critical aircraft. This job also ensures Planners are effectively managing station requirements and forecasted workload requirements preventing unscheduled out of service events.

What you'll do

Provides leadership, direction, and development to the Planner to ensure they are accountable for their duties, responsibilities, and actions to identify, communicate, and solve problems within the area
Assists with defining the strategy, goals, objectives and requirements for the departments
Ensures Planners are determining the most effective actions including:
- Promotes serviceability, airworthiness and effective execution of the aircraft maintenance program
- Responsible for employee schedules
- Manages sick and vacation time, overtime and OSHA Occupational Injury Reports
- Manages program and records
- Advises employees of all procedural changes and provides information relating to their job by use of crew meetings
- Responsible for on-the-job training of employees and recommends and/or implements work simplification systems
- Administers the Collective Bargaining Agreement
- Promotes harmonious working relationships within the department
- Leads the workforce
- Evaluates performance and provides feedback
- Conducts probationary progress reports on all new employees during their probationary period to advise them of their progress and performance

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in related field or equivalent experience/training
3 years experience in Aircraft Maintenance Planning environment

Preferred Qualifications- Education & Prior Job Experience

3 years experience in Aircraft Operational environment

Skills, Licenses & Certifications

Working knowledge of Maintenance Planning Systems (SCEPTRE, AMPS)
Ability to navigate and work with AA Web based systems (ASOM, AMPS, SAFE, APC)
Ability to work with employees that are covered by a union collective bargaining agreement
Understanding of current Maintenance processes including MEL and Deferral process
Ability to manage multiple tasks simultaneously in a fast-paced, dynamic work environment
Excellent problem-solving skills
Must be able to work in stressful situations during peak operations
Must be able to work various shifts (Day, Nights, Weekends and Holidays) in a 24/7 environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, IT Infrastructure (Phoenix, AZ, US)

Intro

Why you'll love this job

This job is a member of the Information Technology Team, within the Information Technology Division.
This position is responsible for effectively managing Infrastructure services provided to application teams within American Airlines IT.

What you'll do

Collaborates with Business and IT leadership to determine and communicate vision, direction, and work priorities, and drives progress towards technology target roadmaps
Ensures that sound agile project management, business analysis, and quality assurance processes are in place and practiced
Removes roadblocks, cultivates relationships, and effectively communicates across Enterprise at various levels of leadership
Defines a sustainable engagement process for project teams to work with Customer Technology Infrastructure
Conceive solutions, build consensus, and execute solutions
Proactively recommends courses of action to maintain cost effectiveness and competitiveness; identifies opportunities and recommends solutions for improving service efficiency and effectiveness
Proactively identifies troublesome trends as they develop; analyze/predicts trends and develop a long-range plan designed to resolve problems and prevent them from recurring
Ensures a stable production environment for applications being supported and reviews high impact outages to ensure the proper processes and procedures are in place to avoid future occurrences
Participates in various IT projects intended to continually improve/upgrade the infrastructure, such as evaluation of new software and hardware required to meet a business need or to make a process more cost effective.
Manages and leads adoption and migration of new and emerging technologies
Works extended hours occassionally, based on the needs of the project and operational support

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
7 years of related experience in environments designing, planning, and implementing solutions using the latest technology
5 years of leadership experience overseeing large technology projects from inception to implementation in an enterprise environment

Preferred Qualifications- Education & Prior Job Experience

Master’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
3+ years of experience working with external vendors, negotiating services, and monitoring delivery of those services
Airline industry experience, including business process and supporting technology

Skills, Licenses & Certifications

Proven ability to build, cultivate, and promote strong relationships with internal customers at all levels of the organization, as well as with IT counterparts, business partners, and external groups
Proficiency with managing multiple technically complex projects and implementations
Experience working with Agile project management methodologies and tools
Experience in DevOps Toolchain methodologies, including Continuous Integration and Continuous Deployment
Thorough understanding of distributed systems architecture and exposure to multiple technical disciplines including:
- Unix, Linux and Windows
- Databases
- High-Availability, Redundancy, Clustering, Disaster Recovery, Load Balancing
- Hardware platforms and Networking
Ability to conduct and prepare feasibility studies; develop outsourcing proposals and Service Level Agreements (SLAs), including estimates for costs, time, and resources; prepare statistical reports; complete cost/benefit analyses; and conduct business
Ability to lead teams, work cross-functionally, and build consensus on difficult issues, as well as demonstrated technical and business leadership
Ability to effectively adapt to rapidly changing technology and apply it to business needs
Ability to thrive in a sense-of-urgency environment and leverage best practices
Knowledge of enterprise business and business processes; knowledge of business unit functions and cross-group dependencies/relationships
Ability to anticipate user requirements and identify and resolve complex problems
Demonstrated initiative, flexibility, and ability to adapt to changing priorities and work environments

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Manager, Lost Time Administration and Strategy (Fort Worth, TX, US)

Intro

Why you'll love this job

The role operates within the Operations Administration team in the Customer and Operational Excellence organization, shaping scalable solutions that deliver systemwide impact. This role builds and manages a centralized attendance and lost‑time administration program supporting Airports, Contact Centers, and Inflight Dining, ensuring consistent processes and reliable workforce operations across a large frontline population. It partners closely with Labor, the People Team, operational leaders, and support groups to drive enterprise‑wide improvements while leading the evolution of policies, processes, and technologies that strengthen workforce reliability, enhance the employee experience, and support cost discipline.

What you'll do

• As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
• Lead overall lost time strategy for Airport, Contact Centers, and Inflight Dining Operations, including leaves of absence and attendance policy
• Define performance standards, strategic solutions, and success metrics to ensure the program scales effectively across hubs, stations, and contact centers.
• Monitor system‑level trends and outcomes, adjusting strategy and resourcing approaches as needed to sustain results
• Set the long‑term vision for attendance, leave, and case‑management tools, partnering with IT, Workforce Applications, and Product teams to define roadmaps and enterprise requirements.
• Leverage analytics, automation, and AI‑enabled capabilities to shift the organization toward proactive, exception‑based lost time management.
• Ensure executive‑level reporting and insights that clearly articulate drivers, risks, and opportunities across Airports and Reservations
• Collaborate with Labor, Legal and local subject matter experts to evaluate policy changes, mitigate risk, and align attendance practices with contractual and regulatory requirements
• Serve as the escalation point for complex, high‑risk, or precedent‑setting attendance and leave matters
• Lead and influence a decentralized team, ensuring alignment, accountability, and consistent execution across multiple management layers
• Design and oversee a centralized lost time operating model capable of supporting high transaction volumes across calls, emails, system workflows, and case management activities
• Collaborate with Airport and Contact Centers senior leadership to align lost time strategies with operational priorities, service reliability, and workforce engagement goals
• Partner with Safety and People team to reduce employee injuries and support return to work initiatives
• Partner with Workforce Applications team to set the long-term vision for tools impacting the administration of attendance policies for airport workgroups
• Travel as necessary

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree or Master's degree or equivalent experience/training
• 7+ years of prior managerial experience or relevant experience

Preferred Qualifications- Education & Prior Job Experience

• Demonstrated success leading enterprise‑level attendance, workforce, or compliance programs across large, distributed, or unionized organizations
• Experience working with and presenting to senior leadership
• Deep familiarity with attendance policy administration, collective bargaining agreements, and regulated labor environments
• Experience partnering with Labor Relations, Legal, HR, and Safety on complex policy and compliance matters

Skills, Licenses & Certifications

• Ability to lead projects that impact multiple business units
• Ability to build consensus among workgroups on necessary changes
• Creative thinker and problem solver
• Ability to work effectively under pressure, manage multiple assignments and shift priorities as required, within a fast-paced, dynamic work environments
• Familiarity with project management approaches, tools, and phases of the project lifecycle

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Customer Experience (Newark, NJ, US)

Intro

Why you'll love this job

This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division.
Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience.
The pay range for this role is $51,000 to $86,500, taking into account the qualifications and experience of the selected candidate.

What you'll do

Drives operational excellence
Creates an environment that cares for our frontline team members and celebrates the team successes
Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies
Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Promotes an environment of mutual respect and trust between frontline team members
Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Agent Part Time (Kansas City, MO, US)

Intro

Why you'll love this job

The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $20.23 per hour.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.
Issue, reissue and refund passenger tickets
Book, ticket and confirm flight reservations
Rebook passengers on oversold flights and during irregular operations
Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades
Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh
Perform passenger boarding, including ticket lift and/or boarding pass lift/verification
Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria
Operate jetways/bridges for purposes of boarding and deplaning passengers
Make boarding and departure gate announcements
Deliver domestic/international flight documents
Perform passenger service flight close-out procedures
Accept, check and tag passengers’ baggage at resolution centers, full-service ticket counters, and first class ticket counters
Maintain timeline of flight boarding process
Perform customer service on the job training
Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations
Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters
Queue lines at ticket counter kiosks and ticket counters
Clear/verify international documents at kiosk in the ticket counter area and activation stations
Accept and activate passengers’ self-tagged bags at activation stations
Assist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors
Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts
Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements.
Respond and assist during security and/or emergency situations
Provide connecting passengers with gate information
Provide quality customer service in a professional manner and in accordance with American’s guidelines.
Adhere to company policies, procedures, and performance standards.
Complete job-relevant trainings
Adhere to government regulations (e.g. DOT, FAA, TSA)
Use multiple internal resources/systems including during customer interactions
Wear uniforms as required by company policy

* Reasonable accommodations may be made for qualifying individuals with disabilities.

Depending on your airport size, you may also do the following:

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED or international equivalent
Bilingual language skills required in some locations
Applicable valid driver’s license as required by local authorities
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, AACU Loan and Account Servicing (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is within the American Airlines Credit Union. The role is responsible for leading the team that handles adjustments, loan modifications, credit insurance processing, GAP claims, and credit bureau reporting/disputes.

What you'll do

Lead department short-term projects with a focus on those with high member impact
Supervise testing for core system releases and enhancements
Assist with system and process changes required by regulation
Manage Core System procedures for collateral protection insurance
Participate in new product implementation as it relates to servicing
Support front line staff with loan and procedural issues
Maintain policies and procedures related to servicing and recommend enhancements to existing system programs, tools and procedures
Process loan maintenance and related adjustments
Assist manager with preparing reports on departmental achievements, activities and key performance metrics
Assist with research, response and resolution of loan and related servicing complaints
Perform other duties as assigned
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED

Preferred Qualifications- Education & Prior Job Experience

Bachelor’s degree in Business or Finance
Three or more years of consumer loan origination or loan servicing experience
Experience with AACU's current systems
Previous supervisory or leadership experience

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, PowerPoint) and SQL gained through either work experience with the software or education and hands-on use of the software
Ability to demonstrate excellent oral and written communication skills and exercise effective interpersonal skills with the ability to communicate with all levels of staff and management
Ability to demonstrate excellent people management and employee engagement skills, including leading, developing, coaching and motivating staff
Ability to supervise multiple team members
Ability to proactively identify opportunities for improvement and effectively implement change when needed
Ability to self-motivate with strong organization skills and capacity for attention to detail
Ability to perform in a fast-paced environment, handle multiple tasks and manage to deadlines
Ability to demonstrate strong analytical and decision-making skills
Ability to work independently with minimal supervision
Ability to maintain satisfactory performance and attendance
Must pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Planning and Analysis (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Flight Training Team within the Integrated Operations Division.
Responsible for analyzing pilot training data, automating MS Excel processes using SAS/SQL, building predictive models and creating customized dashboards for executive leaders.

What you'll do

Responsible for analyzing data and building and maintaining predictive models that assist in determining current and future resource requirements for the department.
Provides project management for resource determination and acquisition within the department
Works cross functionally with various departments to investigate and resolve issues, evaluate proposals, or lead efficiency initiatives
Uses data to develop recommendations on key decisions
Works to identify business opportunities and quantify business impacts
Automates & improves processes, reports, and forecasts
Manipulates, cleans, and analyzes large structured and unstructured data from diverse sources; develops models to drive value for the department
Finds useful relationships between different data domains, with the goal of improving operations
Analyzes data through various statistical methodologies to understand key themes
Conducts analyses and creates reports with key findings, charts and tables summarizing results
Contributes to project deliverables by synthesizing key findings and analysis
Develops and maintains an understanding of industry best practices

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's Degree in Business or Technology or equivalent years of experience
3 years of experience in Finance, Business, Information Systems, Industrial Engineering, Operations research, Statistics, or other related field.

Preferred Qualifications- Education & Prior Job Experience

4 years of related experience
Experience in successfully managing a variety of significant cross-functional projects in parallel

Skills, Licenses & Certifications

Advanced analytical skills
Aptitude for logical analysis, problem identification, and problem solving
Experience using innovative thinking ability with high degree of motivation and problem-solving skills
Ability to persuasively present thoughts both formally and informally
Strong interpersonal skills in working with internal and external colleagues
Ability to demonstrate well-developed strategic thinking and a customer service orientation
Ability to quickly understand enterprise and department objectives
Ability to build trust and strong relationships with business partners
Work well in fast paced environment
Self-motivated (Drives to results)
Able to prioritize workload, assume responsibility for work and follow through to completion
Adaptable and comfortable with change
Ability to deliver high quality work on time
Ability to manage multiple projects simultaneously
Excellent presentation skills
Ability to guide a team by creating and fostering collaboration

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Staff Assistant I, Inflight (Charlotte, NC, US)

Intro

Why you'll love this job

Perform a wide variety of administrative duties to support Flight Attendants and Inflight management employees in the daily operation.
This job is a member of the staff assistant team within the Inflight group.

What you'll do

Responds to Flight Attendants general questions in person and by phone
Files expense reimbursement, handles mail and FEDEX
Provides Tablet support at the Crew Service Centers
Assists in the coordination of Flight Attendant parking and Crew IDs
Orders supplies and maintains the e-board in the crew rooms
Works at the Crew Service Center and has interaction with Flight Attendants throughout the shift by coordinating and resolving Flight Attendant queries
Assists the Operations Coordinators with all aspects of Inflight operation
Ensures office and crew room computers and equipment are in working condition
In the absence of an Operations Coordinator, assume all administrative functions

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
2 years experience with PC, Sabre, DECS, and RES

Preferred Qualifications- Education & Prior Job Experience

Current or previous Inflight, Crew Schedule experience

Skills, Licenses & Certifications

Independent judgement and decision making skills
Knowledge of working with contract labor groups
Ability to work all shifts, holidays and overtime as required. Requires rotation of shift and days off
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Engineer (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the 777 Fleet Engineering Team within the Technical Operations Division. This team helps troubleshoot and resolve operational issues on transport category aircraft. This position will be responsible for Engineering support on various aircraft systems and improving associated reliability through project management.

What you'll do

Engineer L2

Keeps informed of day-to-day airline operations involving field of responsibility
Assesses daily priorities in accordance with airline/departmental objectives and management directives
Investigates aircraft/component problems which may cause aircraft delays or cancellations, substantial expenditures in manpower or materials, or interruptions in maintenance operations, and determines appropriate corrective actions
Provides Engineering support as required for disposition of discrepant conditions affecting aircraft or components in order to restore serviceable status
Responds to requests from Maintenance and other airline departments when technical assistance is required to support projects or resolve problems
Develops action plans for fleet/multi-fleet and/or component engineering projects and pursues final dispositions according to assessed priorities
Coordinates with other airline departments, as required, to provide for effective and efficient implementation of engineering dispositions
Prepares Engineering documents to implement technical dispositions by providing customized procedures for repairs, modifications, inspections or other maintenance actions which provide benefits in accordance with airline/departmental objectives and management directives
Maintains knowledge of current and pending regulations, which affect areas of responsibility and ensures that all Engineering actions maintain compliance with applicable regulatory requirements
Utilizes available resources to continually increase levels of technical expertise and practical experience
May work irregular hours and shift schedules; may travel

Engineer L3
Please see Engineer L2 essential job functions. This position additionally performs the following:

Coordinates with manufacturers and regulatory authorities, as required, and ensures that Engineering dispositions are properly substantiated in accordance with applicable regulations and Company manuals
Develops customized procedures and special criteria for repairs, modifications, inspections, servicing and other maintenance actions which are not adequately addressed in existing manuals
Strives to improve communications skills, time management and other personal qualities pertinent to maximum effectiveness and efficiency in performing assigned duties

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Engineering required
2 years of related experience

Preferred Qualifications- Education & Prior Job Experience

3-6 years experience as an engineer with aircraft systems or related experience
Experience authoring, revising, and creating Engineering Orders (EOs), Maintenance Evaluation Team (MET) Projects, and Engineering Authorizations (EAs)
Knowledge of CFRs, maintenance programs, WDM, AMM, IPC, TSM and CMM

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Excellent analytical, technical writing, problem solving, communication, planning and organizational skills
Ability to work under pressure
Must be self-motivated and disciplined in their work ethics
Basic computer programming

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Division Finance (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Finance Team within the Finance Division.
Responsible for assisting in the design and implementation of a comprehensive strategic plan, track financial and productivity performance, and is involved with financial forecasting, development of capital plans, staffing analysis, cost reduction, and revenue generation studies.

What you'll do

Participates on projects that help drive business recommendations or decisions
Evaluates competitive strategies and industry trends to determine impact on current or contemplated action plans
Develops reports which can lead to informed decisions by business leaders
Coordinates near and long term planning activities to ensure consistency and compliance with corporate action plans
Develops the annual operating budget and models used to forecast operating expenditures
Coordinates annual capital plan process and tracks actual and forecasted capital spend on current/future projects
Creates business cases and financial analysis for capital proposals in order to secure capital funding
Completes monthly financial close and review of business expenses

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent experience/training
2-3 years of related work experience
Advanced Excel modeling skills

Preferred Qualifications- Education & Prior Job Experience

MBA preferred
Experience using Hyperion and SAP preferred
Experience using data visualization tools such as Tableau or Power Bi

Skills, Licenses & Certifications

Superior analytical skills with an understanding of discounted cash flow analysis, forecasting techniques and variance analysis
Adaptability and flexibility in the use of analytical approaches pertaining to financial issues
Capacity to assimilate, synthesize, and analyze, large volumes of data
Excellent teamwork skills, with proven ability to work effectively in a variety of situations
Ability to accept ownership, responsibility and accountability of functional obligations
Proven success in a team environment and ability to influence change
Ability to prioritize tasks, work well with little supervision, and manage a number of projects simultaneously
Skilled in Microsoft Office Software (e.g., Word, Excel, Access, PowerPoint)
Ability to create and deliver PowerPoint presentations to all levels within the organization including Vice President and above

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Customer Experience (Providence, RI, US)

Intro

The pay range for this role is $51,000- to $86,500, taking into account the qualifications and experience of the selected candidate.

Why you'll love this job

This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division.
Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience.

What you'll do

Drives operational excellence
Creates an environment that cares for our frontline team members and celebrates the team successes
Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies
Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Promotes an environment of mutual respect and trust between frontline team members
Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Full Time Coordinator, Flight Operations, London LHR (London, GB)

Intro

Why you'll love this job

The position holder will support the HCC Team Leader in delivering a safe and efficient airport operation. The position holder will be expected to comprehend all areas of flight operations and work flexibly across all functions of the department.

What you'll do

Actively promote and influence IOC/Dispatch decisions on IROP flights during night flight watch
To actively participate in nightly IOC briefing calls and provide operational updates and events as required
Support the European stations with cancellation notifications and delays during the night shift
Ensure an effective operational stand plan is accomplished through HAL/BA planners during the night shift
Coordinate crew transportation within the European stations, including delaying pick-ups, assist with deadheading crew movements and station startups/closures.
Effectively coordinate aircraft arrival sequencing with internal departments and business partners
Prepare and deliver Flight Briefing pack to cockpit crews, to include ATC restrictions, fuel uplift, NOTOC and airfield resource notifications
Manage ground to cockpit and ATC tower communications and escalate/resolve as appropriate.
Ensure all ground events are logged and tracked within GET, servicing activities with business partners including but not limited to catering, ramp service, Lav/water/cabin, aircraft fueling, crew transport, crew hotels.
Escalate late servicing to appropriate business partners and ensure resolution to avoid compromised timelines
Monitor APU usage and escalate non-shutoff or lengthy on ground use to maintenance for resolution
Coordinate crew transport pick-up and delivery to airfield, recording timings and managing late notifications
Actively support and update respective flight Teams channels to ensure timelines are adhered to
Primary escalation for business partner servicing concerns and effective resolution
Monitor aircraft fueling dashboards and proactively address over fuels/discrepancies
Coordinate de-ice requests/sequencing/dashboards with business partners

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Excellent communications skills, (written, listening and verbal)
Ability to solve problems in a pragmatic manner
Ability to resolve conflicts effectively within time constraints
Must be self-motivated with the ability to motivate others
A good team player
Be reliable and punctual
Good working knowledge of Company’s policies & procedures
Strong interpersonal skills
Strong administration and organizational skills
Ability to multi-task and priorities demanding and conflicting workloads
Ability to work independently using own initiative and demonstrate a solution orientated approach
Have a reliable and flexible approach to working hours (weekends, bank holidays, early and late start and finish times)
Must be confident and possess the ability to build credibility and working relationships with AA staff, contractors, airport authorities and police
Ability to work under pressure with minimum supervision
Willingness and ability to successfully complete all relevant training
Be in possession of a valid DVLA driving license, post holder must be willing to apply for a HAL driving license as and when required
Show adaptability and have a willingness to change

Preferred Qualifications- Education & Prior Job Experience

Previous experience of working in an airport environment
Good computer skills (Word, Excel, PowerPoint, Outlook)

Feel free to be yourself at American

Customer Service Manager, Airport Customer Operations - Miami MIA (Miami, FL, US)

Intro

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Airports Team within the Customer Experience Division

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Manage escalated service issues and be visible to your team members when problems arise
Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.
Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision-making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Valid driver's license
Ability to qualify for (SIDA) badge
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Customer Experience Administration (Philadelphia, PA, US)

Intro

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Airports Team within the Customer Experience Division

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Analyze station specific data on a regular basis to improve scheduling, training and overall station performance
Conduct lost time conversations
Understand corporate initiatives and how they apply to the local station (e.g. One team, One Turn metrics)
Ability to learn and apply union contract rules/regs in interactions with frontline team members and local union leaders
Produce local reporting based on station leadership needs

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision-making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Engineer (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Tooling Engineering Team within the Technical Operations Division. This team helps troubleshoot and resolve operational issues on transport category aircraft. This position will be responsible for Engineering support on various aircraft systems and improving associated reliability through project management.

What you'll do

Engineer L2

Keeps informed of day-to-day airline operations involving field of responsibility
Assesses daily priorities in accordance with airline/departmental objectives and management directives
Investigates aircraft/component problems which may cause aircraft delays or cancellations, substantial expenditures in manpower or materials, or interruptions in maintenance operations, and determines appropriate corrective actions
Provides Engineering support as required for disposition of discrepant conditions affecting aircraft or components in order to restore serviceable status
Responds to requests from Maintenance and other airline departments when technical assistance is required to support projects or resolve problems
Develops action plans for fleet/multi-fleet and/or component engineering projects and pursues final dispositions according to assessed priorities
Coordinates with other airline departments, as required, to provide for effective and efficient implementation of engineering dispositions
Prepares Engineering documents to implement technical dispositions by providing customized procedures for repairs, modifications, inspections or other maintenance actions which provide benefits in accordance with airline/departmental objectives and management directives
Maintains knowledge of current and pending regulations, which affect areas of responsibility and ensures that all Engineering actions maintain compliance with applicable regulatory requirements
Utilizes available resources to continually increase levels of technical expertise and practical experience
May work irregular hours and shift schedules; may travel

Engineer L3
Please see Engineer L2 essential job functions. This position additionally performs the following:

Coordinates with manufacturers and regulatory authorities, as required, and ensures that Engineering dispositions are properly substantiated in accordance with applicable regulations and Company manuals
Develops customized procedures and special criteria for repairs, modifications, inspections, servicing and other maintenance actions which are not adequately addressed in existing manuals
Strives to improve communications skills, time management and other personal qualities pertinent to maximum effectiveness and efficiency in performing assigned duties

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Engineering required
2 years of related experience

Preferred Qualifications- Education & Prior Job Experience

3-6 years experience as an engineer with aircraft systems or related experience
Experience authoring, revising, and creating Engineering Orders (EOs), Maintenance Evaluation Team (MET) Projects, and Engineering Authorizations (EAs)
Knowledge of CFRs, maintenance programs, WDM, AMM, IPC, TSM and CMM

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Excellent analytical, technical writing, problem solving, communication, planning and organizational skills
Ability to work under pressure
Must be self-motivated and disciplined in their work ethics
Basic computer programming

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Control Center Coordinator Full Time (Phoenix, AZ, US)

Intro

Why you'll love this job

The terms and conditions of this position are covered by the International Association of Machinists (IAM) Collective Bargaining Agreement.

Starting pay is $23.93 per hour.

What you'll do

Company Radio Position

Communicate via radio with pilots to assess needs and respond appropriately
Answer crew member operational questions
Respond to flight service requests
Communicate issues (e.g., flight delays, medicals, no parkers/wing walkers, no jet bridge drivers) to the tower customer service manager (TCSM), gate manager (GMS), business partners, and appropriate Turn Coordinator

Turn Coordinator

Facilitate turns of aircraft to mitigate delays and/or achieve on-time departures
Review aircraft turns below minimum ground time or out of service aircraft
Coordinate with other departments (e.g., fueling, cabin cleaning, catering) to mitigate issues and facilitate on-time departures
Assist with requests (e.g., for aircraft holds) from other departments
Consult with leadership on connection holds and other strategies to improve the customer experience
Monitor customer connections to inform holds and to minimize customer travel demands
Monitor crew assignments to minimize flight delays or interruptions
Monitor flight activity to ensure adherence to Are You Ready (AYR) guidelines
Monitor and respond to all assigned radio channels (e.g., ramp, passenger service) and frequencies (e.g., air, ground)
Monitor and update flight information (FLIFO) times within the station’s scope of responsibility
Monitor and update power and air table in the semi-automated business research environment (SABRE)
Coordinate with the appropriate dispatcher when an update is outside of the station’s responsibility
Alert Customer Care of relevant issues such as missed connections
Code flight delays to record AYR failures
Communicate failure in the AYR checklist to Control Center and departmental leadership

Gate Coordinator (i.e., Gate Manager) and Future Planner

Create gating plan to optimize connections and minimize travel interruptions
Pre‐plan international arrival gating to maximize efficiency
Proactively manage all planned aircraft moves with tow teams
Proactively review aircraft routing of departure delays greater than D20 that would impact future connecting customers and gating
Review future routing of out of service (OTS) aircraft linked to scheduled departures with integrated operation center (IOC) to develop alternate plans if an estimated time of repair/return (ETR) increases

What you'll do (cont.)

Adjust future arrival gates on aircraft swaps to maintain integrity of departure gating and reduce customer impact
Proactively review future bank aircraft minimum equipment lists (MELs) for operational impact in order to notify other employees and departments
Review future crew routings for foreseen arrival delays with customer care coordinator (CCC) and IOC Crew Schedulers to determine operational impact
Assist leadership in managing, tracking, and recording long taxi out delays
Manage utilization of gate and remote parking locations
Ensure aircraft has a safe location to park during long tarmac delays
Respond to routing changes and cancellations to ensure aircraft gating is optimized
Communicate gate changes to other departments and business partners
Implement solutions to gate conflicts

Ramp Controller

Provide clear and concise taxi instructions to facilitate the safe movement of aircraft (at certain airports)
Grant gate pushback approval for aircraft (at certain airports)
Accept aircraft from and handoff aircraft to the FAA (at certain airports)
Facilitate the expeditious handling of prioritized aircraft (e.g., medicals, critical flights) (at certain airports)
Update current field conditions in DECS
Monitor and record fuel onboard (FOB)
Oversee de-icing activities, including making de-icing calls
Remain Overnight Night (RON) Coordinator
Evaluate routing changes to the base flight schedule identifying potential impact to D0
Coordinate with the IOC to minimize operational impact of routing changes to the base flight schedule
Adjust future arrival gates on aircraft swaps to maintain integrity of departure gating
Advise fueling business partner of any required defuels
Oversee reposition of aircraft for Right Start operation

General

Use and complete shift checklist document to ensure that all task and duties are completed
Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays
Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Rotate through different assignments within the Operations/Tower Agent function
Perform multiple tasks simultaneously or within a short time period (e.g., listening to radio, while updating internal systems and answering an incoming phone call) under tight time constraints and in high-pressure situations
Conduct multiple communications simultaneously or within a short time period (e.g., receiving multiple aircraft calls at one time) under tight time constraints and in high-pressure situations
Interact with others (e.g., other Tower Agents, other departments) in a professional manner
Turn over responsibilities to other employees at the end of shift
Monitor the environment (e.g., runways, gate areas, terminal) to ensure the safety of all personnel and vendors
Use various computer systems

* Reasonable accommodations may be made for qualifying individuals with disabilities.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Customer Service-IOC Operations (Fort Worth, TX, US)

Intro

Why you'll love this job

The Manager, Customer Service IOC Operations plays a critical leadership role within the Customer Delivery organization at the Integrated Operations Center, helping shape how American Airlines delivers for customers and supports team members during the moments that matter most.

In this role, you will lead through collaboration, influence, and operational excellence--partnering across teams to elevate the customer experience, support frontline decision-making, and drive alignment across the operation.

You will also help foster an inclusive, high-performing culture on the IOC floor by developing people, strengthening teamwork, and creating an environment where team members feel supported, valued, and empowered to make an impact.

What you'll do

Provides sound hands-on leadership to achieve business objectives, ensure optimal performance, and devotion to service standards
Sets specific objectives and key performance measures
Ensures a high performance environment
Demonstrates appropriate and positive energy, judgment in decision making, appropriate communication methods, and employee support
Analyzes department’s data effectively with focus on optimization and efficiency
Ensures outstanding contribution is achieved by specialists and management staff
Identifies improvement opportunities in processes and people
Creates and oversees implementations and planning or planned efforts
Provides guidance, counseling, training, coaching and administers corrective action in a fair and consistent manner adhering to company code of Ethics and standards
Facilitates employee development by utilizing creative coaching techniques, performance plans, skill assessments to improve overall department productivity
Develops effective employee appreciation, recognition methods, and create a happy work space
Sustains a strong commitment to effective communication, informative and excellent culture that focuses on customer needs and expectations
Partners with leaders and colleagues across organizations promoting collaboration and positive outcomes
Ensures proper understanding and application of company and department policies, procedures, employee relationship protocols, and expectations
Creates, maintains, and embraces a highly positive work environment that empowers, respects and rewards excellence in customer service and recovery while promoting, diversity, inclusion and transparency
Leads or develops effective schedule, hiring and selection processes
Leads and participates staff meetings, daily briefings and process improvement task forces
Ability to work varied hours, including nights, weekends and holidays
Ability to travel on occasions, including overnight travel

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent experience/training
5 years of supervisory/managerial experience

Preferred Qualifications- Education & Prior Job Experience

Strong presentation skills and Project management skills
Aviation Customer Experience

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Knowledge of performance reporting, demonstration of date, department statistics , and development of professional presentations
Outstanding organizational, time management, creative thinking, and problem-solving skills
Excellent interpersonal skills
Ability to train, develop, and motivate
Ability to energetically lead highly engaged employees in a complex and constant changing environment
Ability to effectively adopt to changes, embrace new ideas and motivate teams
Ability to prioritize, meet deadlines consistently, and concurrently handle multiple tasks effectively
Ability to analyze and interpret complex documents and processes
Ability to resolve difficult personnel and administrative issues

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Representative, Workforce Administration (Fort Worth, TX, US)

Intro

Why you'll love this job

You’ll be responsible for providing administrative support for team members and leadership, collaborating with a cohesive group in a busy contact center setting, and ensuring the success of the Workforce Administration team.

What you'll do

• Maintains In-depth understanding of all aspects of payroll coding, using systems such as Workbrain, Mytime, Aspect, and Absence Tracker.
• Manages timekeeping processes and coding for team members, ensuring accurate entry and auditing of timesheets.
• Processes and monitors state-specific leaves, including compliance with local regulations. Coordinates and tracks FMLA coding requests, ensuring proper documentation and timely updates in HR systems.
• Serves as a resource for team members and leaders regarding leave policies, payroll adjustments, and coding requirements to maintain compliance and operational accuracy.
• Interprets and applies provisions of the JCBAS for TWU-IAM and CWA-IBT, ensuring compliance and accurate administration of contractual obligations.
• Provides excellent service to our team members through phone, email, IVR, chats, and video calls.
• Supports other administrative activities as necessary, such as management of inbound correspondence, fulfillment of customer compensation, or maintenance of activity logs

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• High School diploma or GED equivalency
• 1 year of administration experience or equivalent

Preferred Qualifications- Education & Prior Job Experience

• Minimum of 3 years experience in an office or call center setting
• Previous experience with analyzing data to improve processes and facilitate operational excellence

Skills, Licenses & Certifications

• Knowledge of MS Office Products including Word, Excel, PowerPoint, Copilot
• Knowledge of policies, procedures, and corporate structure
• Ability to prioritize work, be detail-oriented, and meet deadlines
• Ability to perform in a fast-paced environment and handle multiple tasks simultaneously
• Ability to be self-motivated with strong organizational skills
• Ability to grasp concepts and functionality of specific software and programs
• Ability to effectively communicate both verbally and in writing with all levels within the organization
• Excellent interpersonal skills with a focus on customer service
• Approachable and professional demeanor
• High level of professionalism and ability to maintain confidentiality
• Strong verbal and written communication skills
• Ability to work varied hours and holidays (as business needs may vary)
• Must be able to secure appropriate airport authority and/or US Customs security badges (if applicable)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Associate Analyst/Analyst, People Analytics (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the People Analytics Team within the People Division.
Responsible for providing analytical expertise and project management to the American Human Resources (HR) Department and drive initiatives that result in cost savings and process efficiencies. This job will also lead and perform data analysis, develop and implement strategies, develop forecast models, and drive "best practices" within HR processes.

What you'll do

Conceives and develops analytical models
Defines and tracks performance metrics, develop scorecards, and drives improvement initiatives
Develops forecasting models to drive decisions and strategy
Integrates and manages large data sets to help tell stories that will help the business make decisions by providing insights and recommendations
Completes other related projects, as assigned

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

Bachelor's degree in relevant field or equivalent experience/training
2 years of experience in a HR or People Analytics role
Experience using innovative thinking ability with high degree of motivation and problem solving skills

Preferred Qualifications - Education & Prior Job Experience

Advanced degree or Master's degree in Business Administration

Skills, Licenses & Certifications

Ability to work well in fast paced environment
Ability to drive results Ability to deliver high quality work on time
Ability to manage multiple projects simultaneously
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Knowledge of excellent customer service Knowledge of advanced analytical skills
Ability to guide a team by creating and fostering collaboration
Ability to present thoughts both formally and informally
Ability to present findings

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

Administrator/Senior Administrator, HRIS - SuccessFactors (Onboarding 2.0 and Employee Central) (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is an HRIS Success Factors System Administration team member within the People/HR Division. The position will serve as the technical subject matter expert, providing specific expertise in the areas of SuccessFactors system functionality, system features, report generation, data integrity, and data analysis.

What you'll do

Designs, monitors, and maintains system processes, procedures, and support documentation based on lessons learned, continuous improvement, and semi-annual releases for each of the platform's modules
Collaborates with other system administrators to ensure consistency, share best practices, improve processes, and develop system knowledge
Leads process improvement efforts, primarily in the areas of workflow, system enhancements, and utilization
Develops and writes quality assurance tests and participates in their execution
Manages day-to-day operations and special projects
Consults with the COE tower with a forward-thinking, analytical approach to looking at future release functionality
Possesses deep system knowledge to make process and system changes, including configuration, permissions, etc.
Ensures consistent processes across solutions
Manages the implementation of new products, new processes, and requirements
Manages release updates and works with leadership to determine enablement plan
Manages thorough testing of system changes in Test and Production environments
Leads organizational communication & change management efforts
Coordinates creation and delivery of training for end users (Documentation/Training materials)
Monitors and triages interface issues with 3rd party vendor solutions as needed

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

Bachelor’s degree in a relevant field or equivalent experience/training
Minimum of 3 years experience with technical design and configuration of SAP cloud platform - SuccessFactors
Active SAP SuccessFactors Onboarding 2.0 and Employee Central accreditation or certification
Preferred additional active accreditation or certification in SAP SuccessFactors Recruiting
Advanced administrator skills in SuccessFactors Onboarding 2.0 and Employee Central
Previous experience with large-scale system implementation and support
Hands-on experience with standard and custom MDFs, foundation objects, associations, and business rules required
Previous experience in the Agile Methodology, preferred
Advanced knowledge and experience with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

Manager, Executive Compensation (Fort Worth, TX, US)

Intro

Why you'll love this job

This role will oversee the planning, implementation, and governance of American Airlines’ compensation programs and policies for executives, management, and support staff.

This role will be a key contributor to the transformation of our total rewards strategy and will work closely with our People Centers of Excellences (COE), People Business Partners, Compensation experts, and Payroll teams to ensure the successful execution of compensation programs and Total Rewards initiatives.

What you'll do

Manages and influences the annual strategy for compensation planning including compensation budget, market adjustments, variable compensation plans, and related enterprise-wide communications
Be a thought leader in transforming and evolving our compensation strategy and team member experience
Effectively influence, drive consensus, and thoughtfully advance initiatives that support our team members and business needs that are in alignment with our pay philosophy
Develops education and presentation material on Compensation programs and policy information to executives, managers, COE leaders and colleagues
Reviews effectiveness of compensation policies and guidelines throughout the organization and proactively identifies areas of opportunity to evolve and adjust where needed
Provides support and facilitates coordination with COEs and other stakeholders on policy, procedures, and pay strategy to ensure programs and processes meet required quality standards while achieving project objectives
Administers projects change process, formulating contingency plans to address schedule revisions, risks, decisions, and scope
Leads the end-to-end strategy, design, and execution of the annual performance and pay process collaboratively with COEs
Develops, coaches, and mentors compensation team members on best practices, performance conversations, and professional development, both with formal reports and informally across other compensation verticals
Manages other total rewards programs in collaboration with necessary stakeholders as needed

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

BS/BA degree in Finance, Business, Human Resources or a related discipline
8 years of experience in Compensation, Finance, or related field
5 years financial modeling experience
Project management experience required
Credibility with leadership at all levels – frontline and management

Preferred Qualifications – Education & Prior Job Experience

Previous experience in SuccessFactors preferred

Skills, Licenses, and Certifications

Must be able to think globally and strategically and have strong execution skills
Advanced Microsoft Excel skills
Familiar with compensation regulations
Strong organization, planning and communication skills
Analytical and detail oriented
Solution-oriented thinker

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

Manager, Compensation (Fort Worth, TX, US)

Intro

Why you'll love this job

The Manager, Compensation is part of the Global Compensation, Mobility, and People Support team within the People Division. This people leader reports to the Director, Compensation and is responsible for leading and developing a team while overseeing compensation programs and initiatives. The role partners closely with HR and business leaders to support compensation decisions and ensure alignment with pay philosophy, governance, and market competitiveness.

What you'll do

Manage daily operations of broad‑based compensation programs, including job leveling, salary structures, annual merit processes, compensation policies, budgeting inputs, salary survey participation, and market research
Build collaborative, consultative relationships with business leaders and HR partners to support business needs while ensuring equitable, consistent, and competitive compensation practices
Partner closely with the broader People organization—including Talent Acquisition, People Business Partners, Compliance, and HRIS—to support compensation decisions, resolve issues, and maintain alignment with policies and governance
Conduct and review comprehensive compensation analyses to evaluate pay issues, recommend solutions, and ensure market competitiveness using internal and external benchmarking data
Provide guidance and recommendations on offers, promotions, job leveling, pay grade assignments, range placements, and retention actions while ensuring decisions align with compensation philosophy and governance
Support the development, administration, and communication of compensation programs, policies, and job architecture updates in partnership with cross‑functional Compensation teams
Represent the Compensation team in cross‑functional discussions; provide backup coverage for peers as needed and escalate complex items to the Director when appropriate
Collaborate closely with other Compensation team members to share insights, ensure consistency in recommendations, and drive continuous improvement in compensation processes and tools
Additional responsibilities as assigned

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

Bachelor’s degree in Business Administration, Human Resources or other related field or equivalent related experience
5 years work experience in a compensation/analytical role
3 years experience with complex project management

Preferred Qualifications – Education & Prior Job Experience

5+ years of progressive compensation experience
Experience supporting large, complex, or multi‑functional business groups
Experience designing and administering incentive plans
Experience working in aviation, transportation, or similarly large operational environments

Skills, Licenses, and Certifications

Ability to manage competing projects and priorities and identifying ways to efficiently complete projects and analyses accurately and on-time
Ability to build relationships and provide advice/internal consultation to corporate leaders and team members
Experience managing or leading others (directly or indirectly)
Strong analytical skills with proficiency in Excel and compensation tools
Experience conducting market pricing and managing annual compensation processes
Ability to communicate highly sensitive information effectively to employees and management at all levels of the company
Expert knowledge in compensation structures, job grading, job slotting, HR policy and reporting requirements
Attention to detail and strong analytical skills
CCP (Certified Compensation Professional) or progress toward certification

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

Sr Associate Engineer/ Engineer, IT End User Compute (Fort Worth, TX, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline. 
The End User Compute Domain refers to the area within Information Technology that focuses on engineering, management, and support of the hardware and software utilized by our team members for their daily job functions and for being more productive. This domain encompasses all productivity tool capabilities as well as end-user devices. This includes all telephony functions (Unified Communications), Audio Visual (meeting room experience), Desktop & Printer engineering, surveillance systems, as well as Productivity and collaboration tools (Email, Teams, SharePoint, Onedrive, etc.).

What you'll do

Document all technical work, products (e.g., code, scripts, processes) according to organizational standards and best practices.
Conduct root cause analysis for failures on any service or system maintained by your squad, prescribing detailed action items to mitigate reoccurrence.
Ensures the security and availability of services and systems maintained by squad, by prioritizing the closure of open vulnerabilities.
Demonstrate excellent problem-solving abilities and capability to work under pressure as well as proactive and adaptable approach to working in a fast-paced environment and with others.
Maintain enterprise-level audio-visual applications and services where applicable: Ensure that all audio-visual systems are functioning efficiently, adhering to American Airlines design standards, and meeting the high-quality expectations of the organization.
Demonstrate basic expertise in setting up and programming Digital Signal Processors (DSPs) to enhance audio quality and system performance. This includes troubleshooting and optimizing existing DSP configurations.
Serve as the primary liaison for commissioning, maintaining, and troubleshooting camera and video management systems where applicable.
Coordinate video access and system installation with project managers and end users.

What you'll do (continued)

Collaborate with network engineering to design, implement, and maintain video network infrastructure, optimize camera system design and installation.
Implement, and oversee email security solutions, including spam filtering, encryption systems, and other protective protocols where applicable.
Provide technical support for SharePoint and email security issues. Conduct troubleshooting as needed, having experience with cloud-based email and SharePoint collaboration platforms and infrastructure, specifically Microsoft services.
Integrate SharePoint with other third-party systems and enterprise applications. This includes designing and implementing integration solutions that ensure seamless data flow and interoperability between systems.
Create automated workflows and custom applications to streamline business processes using SharePoint Designer (SharePoint Framework -SPFx) and PowerApps for workflow automation.
Administration of Server Systems where applicable: Troubleshooting and accessing the stability, security, and scalability of installed Windows Server Systems.
Implement and manage Cisco Unified Communications solutions, including CUCM, to enhance our communication infrastructure where applicable including integration with Microsoft Teams Voice and E911 (RedSky) solutions.
Provide Technical Support for voice-related issues, addressing call quality and connectivity problems to maintain optimal system performance
Implement software packaging and deploying software applications, ensuring smooth and efficient rollouts across various environments.
Apply a strong understanding of SDLC and agile methodologies to manage and execute software projects, ensuring timely delivery and adherence to quality standards.
Provide proven experience in end-user support and solutions engineering for both Windows and Mac OS environments, addressing technical issues and ensuring user satisfaction.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
1+ years of experience designing, developing, implementing and supporting large-scale solutions in production environments

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
Airline Industry experience

Skills, Licenses & Certifications

Proficiency in scripting, automation, development and developer tools (E.g. Bash, PowerShell, Python, Git/Github, VSCode, C#, .NET, JavaScript, TypeScript,).
Strong knowledge of operating systems, networking principles, and security protocols (TLS, SSL).
Relevant CompTIA (Network+, Server+, Security+) or Microsoft Certification, a plus.
Strong understanding of email protocols (SMTP, IMAP, POP3) and email security technologies (DLP, anti-phishing solutions, encryption methods).
Knowledge of DNS records relevant to email configuration (SPF, DKIM, DMARC).
Strong knowledge of Microsoft 365 services, including Teams, SharePoint, OneDrive, and Exchange.
Proficiency in working with Microsoft Graph API, REST APIs, and Power Platform for custom integrations.
Microsoft Intune and Configuration Manager (SCCM/MECM) administration, policy management, software deployment, and endpoint lifecycle management.
Windows 11 operating system architecture, troubleshooting, performance optimization, and enterprise configuration management.
Endpoint provisioning and deployment technologies including Windows Autopilot, imaging, task sequences, and OS lifecycle management.
Enterprise device compliance, security baselines, BitLocker, and endpoint security controls.
Software packaging, application deployment, patch management, and update ring administration.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Staff Assistant, Premium Guest Services - CLT (Charlotte, NC, US)

Intro

Why you'll love this job

Responsible for developing collaborative working relationships with stakeholders in the high value customer journey as well as the operation to ensure consistency and a seamless customer experience
The role plays a critical part in driving improvement while working closely with many stakeholders to align priorities and execute projects
This role is part of the Premium Guest Services team within the Customer Experience Organization.

What you'll do

Process invoices/accounts payables
Order club and kitchen equipment
Assist with budget preparation and reconciliation, including month-end close
Update required manuals
Coordinate business partner access within Admirals Clubs
Acts as backup for various support functions
Assist with managing department email inbox
Assist leadership with vendor management, audit compliance, onboarding and team engagement
Assist administration with team members timesheets and bid creation/processing
Ad hoc duties, as assigned

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma
Previous administration experience
Able to travel with short notice (including weekends and holidays) and work long hours (12-14 hours/day) under stressful, varying conditions

Preferred Qualifications- Education & Prior Job Experience

Knowledge and experience using Coupa, native SABRE, Soleil, Ventana

Skills, Licenses & Certifications

Strong oral and written communication skills are mandatory
Proficiency of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Experience in a fast-paced environment and proven ability to meet deadlines
Excellent analytical, organization and planning skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Duty Manager, Airport Customer Experience Administration (Philadelphia, PA, US)

Intro

Why you'll love this job

This job is a member of the Customer Experience administration team within the Customer Experience Division.
Responsible for leading a group of management and support staff responsible for but not limited to lost time, agent/clerk staffing, payroll, training and team support

What you'll do

Facilitates station training needs with recurrent, ad hoc and system training initiatives
Oversees the agent/clerk requirements for offering overtime, in-station and system transfers in order to support operational needs
Works in connection with local Management (Customer Care and Customer Operations), Station Services and Workforce Planning to maintain budgeted physical headcount
Oversees New hire, transfer, and termination system execution (Oracle, SHARP, Station Resources)
Oversight of vendor partner performance
Develops, processes, and manages 3-5 main schedule bids per year
Oversees supplies management, invoicing & fueling responsibilities

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s Degree in related field or equivalent experience and/or training
2 years of airport operational background with experience in assessing manpower needs, administering bids, with a good understanding of staffing models

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Ability to lead and motivate employees and work closely with both the Hub/Gateway and the union leadership teams
Ability to have exceptional organization and planning skills, with attention to detail
Ability to identify opportunities for improvement as well as proven success implementing strategic initiatives under time constraints
Ability to digest complex fact scenarios and develop compelling business cases to support your position
Knowledge of presentation and communication skills - direct and persuasive as well as diplomatic
Ability to have outstanding leadership and interpersonal skills
Knowledge in Microsoft Excel, Outlook, PowerPoint and Word
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Manager, IT AI Engineering (Fort Worth, TX, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
The AI Engineering domain is an area focused on development, deployment, management, and maintenance of Agentic software applications that support business processes and user needs while ensuring reliability, performance, and security. This includes development, application lifecycle management, requirement analysis, QA, security & compliance, and maintaining the applications and infrastructure while following responsible AI practices.

What you'll do

Ensure agent designs meet requirements for reliability, latency, cost efficiency, and maintainability in production environments.
Exhibits strong business and leadership skills, deep technology perspective to guide solutions, and strong communication skills to coordinate with Engineers and Engineering Managers to ensure they understand business needs and objectives, as well as technical requirements of products
Collaborates with Business and IT leadership to execute and communicate organization’s technical vision, mission, and work priorities, and drives progress towards roadmaps and ensures efficient technical product management and effective communication with stakeholders
Implement safeguards for privacy, security, and responsible AI: data handling, access controls, content filtering, audit logging, and human-in-the-loop controls where appropriate
Supports an environment for engineering teams to be self-governing organizations who are accountable for their own performance and delivery commitments and measured accordingly
Communicates across engineering teams to relay business and IT initiatives, priorities, and support clear adherence to business priorities
Leads, develops, and mentors leaders and top performers across the engineering teams to build next generation of leaders
Responsible for budget management, forecasting, resource allocation, and long-term planning to drive alignment with business priorities

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Technology, Computer Science, Information Systems,  or related technical discipline, or equivalent experience/training
7+ years of experience participating in delivery of solutions using ITIL / Agile / XP, or similar methodologies
5+ years of experience leading product teams

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
Strong understanding of LLM-based systems, including agent patterns, RAG, tool/function calling, prompt engineering, and evaluation method
Proven experience delivering production AI solutions with measurable business outcomes
Experience building agentic orchestration using frameworks such as Semantic Kernel, LangChain/LangGraph, Microsoft Copilot Studio, OpenAI/Anthropic tool calling patterns, or equivalent internal frameworks
Airline industry experience, including engineering / business processes and supporting technology

Skills, Licenses & Certifications

Proven track record in leading Engineering initiatives that generate substantial value; well organized, able to multi-task, able to prioritize with minimal direction
Hands-on expertise in backend engineering (e.g., Python, Java, C#, or Node.js) and API/service design
Strong technical leadership, and extensive experience in Agile methodology-style leadership environment
Excellent communication skills to present to executive management often and emphasize the important intersection of business and technology
Proven ability to handle multiple products/work streams and demands efficiently
Experience in leading a team of individuals with various levels of skills and experience in potentially high stress and challenging situations
Demonstrated initiative, flexibility, and ability to adapt to changing priorities and work environment
Leads, influences, and upholds technology standards to ensure resiliency goals are met and continuously improved upon
Good understanding of financial practices

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Plant Maintenance Mechanic - Ground Service Equipment (Phoenix, AZ, US)

Intro

Why you'll love this job

Responsible for being a key reason why friends, family, and customers of American Airlines fly safely and on time.
There are also opportunities for job growth and advancement, training, and working with many of the industry’s most talented aviation professionals.

What you'll do

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job, absent undue hardship. Please contact Accommodations@aa.com should you wish to request an accommodation.

Technical Functions

Execute assignments requiring auto mechanic skills
Tow ground equipment
Execute assignments requiring skills from a skilled journeyman trade
Execute assignments requiring electrical skills
Execute assignments involving high-pressure hydraulic skills
Execute assignments requiring heating and air conditioning-related skills
Maintain required licenses, certifications, and/or qualifications
Connect/remove ground power and ground start units

GSE / Facilities General Functions

Assist in storage, removal, and clean-up of hazardous waste
Ensure forms, records, reports, and other work-related paperwork are completed properly
Request parts
Clean work area after each shift in preparation for the next crew
Perform Foreign Object Debris (FOD) walks
Coordinate with vendors regarding technical questions
Explain work procedures to other personnel
Escort vendors throughout airport property

American Airlines General Functions

Report to position on time, as scheduled, and at assigned station or location, including varying shifts, weekends, and holidays
Perform all functions in accordance with safety procedures and policies
Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Follow instructions from supervisor or Crew Chief, as applicable
Coordinate with other employees, vendors, and stakeholders to accomplish work tasks
Perform duties that require general safety awareness (e.g., when working in an area with moving vehicles)
Wear uniforms and work shoes as required by company policy
Use relevant electronic systems to complete work

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED.
Valid driver's license.
Ability to read, write, fluently speak and understand the English language or language native to geographical location.
Minimum of eighteen (18) months training from an accredited school in automotive mechanical maintenance, or 18 months mechanical experience on automotive equipment.
Possess the applicable state or city license.
Must be willing to work outdoors in any weather conditions in accordance with Company Safety Guidelines.
Must be willing to work extra hours when there are operational needs, such as weather delays.
Ability to work rotating shifts including weekends, holidays, and days off.
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA).
Must be able to secure appropriate airport authority and/or US Customs security badges.
Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Data Engineer/Sr Data Engineer, IT Analytics (Fort Worth, TX, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
The Data Domain refers to the area within Information Technology that focuses on managing and leveraging data as a strategic asset. This includes data management, storage, integration, and governance. The Data domain leans into Machine Learning and AI, as well as Data Science and Business Intelligence

What you'll do

Work closely with source data application teams and product owners to design, implement and support analytics solutions that provide insights to make better decisions
Implement data migration and data engineering solutions using Azure products and services: (Azure Data Lake Storage, Azure Data Factory, Azure Functions, Event Hub, Azure Stream
Analytics, Azure Databricks, etc.) and traditional data warehouse tools
Perform multiple aspects involved in the development lifecycle – design, cloud engineering (Infrastructure, network, security, and administration), ingestion, preparation, data modeling, testing, CICD pipelines, performance tuning, deployments, consumption, BI, alerting, prod support
Provide technical leadership and collaborate within a team environment as well as work independently
Be a part of a DevOps team that completely owns and supports their product

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
4+ years experience building data solutions, using agile and DevOps practices
4+ years experience using SQL, Python and Spark
4+ years experience with Cloud technologies (especially Microsoft Azure

Preferred Qualifications – Education & Prior Job Experience

7 years experience building data solutions, using agile and DevOps practices.
7 years experience using SQL, Python and Spark
7 years experience with Cloud technologies (especially Microsoft Azure)
Airline Industry Experience

Skills, Licenses & Certifications

Expertise with a Cloud based technology stack for data management, ingestion, curation and consumption layers.
Azure Databricks Certifications preferred

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Specialist/Sr Specialist, HR Investigations (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Global HR Investigations & Policy team within the People Division.
This job also supports the administration of the human resources policies, procedures, and programs.

What you'll do

Conducts investigations into claims of potential harassment, retaliation, and discrimination both domestically and internationally; escalates to senior personnel as needed
Provides investigations findings and summaries
Partners with operational leadership in investigations into potential violations of company policies
Conducts various data analysis on complaints and related metrics, monitors for patterns and trends to identify areas of concern and offer policy/training enhancements
Partner with internal and external counsel when appropriate
Investigates and drafts responses for external complaints and charges to defend the Company's position and interests
Conducts ongoing formal and informal HR training on matters such as sexual harassment and discrimination, and other work environment related matters
Represents the People partner team on various projects/committees
Serves as an advocate for our employees

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

Bachelor's degree in relevant field or equivalent experience/training (Human Resources, Criminal Justice/Criminology, Law Enforcement, Corporate Investigations)
3 years of professional level experience in 1 or more of the following areas: employee relations; internal affairs; investigative reporting/writing; EEOC Investigations; or mediation/arbitration
5+ years of experience handling internal complaint workplace investigations, involving on-site, in-person interviews
Must be thoroughly familiar with state and federal employment laws including but not limited to; FMLA, ADA, FLSA, NLRB, Title VII, etc.

Preferred Qualifications - Education & Prior Job Experience

Juris Doctorate/Law Degree, MBA or master’s degree in human resources or related field
Investigative/interview certification through a national or internationally recognized organization
Prior experience working with represented groups

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Strong initiative and solid judgment abilities/skills
Strong analytical, fact-finding and evidence gathering skills
Ability to demonstrate effective problem-solving and decision-making skills
Ability to demonstrate excellent project management skills
Ability to handle sensitive and confidential information appropriately
Ability to exercise a sense of urgency in handling multiple cases/priorities and produce results
Ability to build and maintain positive relationships, be able to partner, use a subtle style and work collaboratively with others
Ability to travel 25%+ of time

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

Specialist/Sr Specialist, Communications (Fort Worth, TX, US)

Intro

Why you'll love this job

The Specialist/Senior Specialist of Corporate Communications is part of American’s Global Engagement team, a dynamic and collaborative group that helps shape the company's actions, drives engagement with internal and external stakeholders, and builds and protects the airline’s brand and reputation. Specifically, this position supports our corporate communications work as well as key initiatives across American’s Customer Experience (CX), Digital Customer Experience (Digital CX) and Sales organizations.

What you'll do

Support the Corporate Communications team in developing and delivering complex messages clearly and concisely for team members and external audiences.
This includes translating DCX’s digital product enhancements, CX’s onboard and product improvements (such as Wi Fi upgrades and interior retrofit programs), and Sales’ commercial initiatives into compelling narratives that help stakeholders understand how these efforts improve the customer experience and drive business performance.
Build strong fluency in American’s digital ecosystem, customer experience strategy (including Wi‑Fi, interiors, and onboard product), and commercial sales channels to ensure communications are accurate, timely, and strategically aligned.
Develop compelling communications plans and business education campaigns to help American’s stakeholders understand important business decisions.
Partner closely with DCX to communicate digital roadmap milestones, with CX to highlight product investments and customer‑facing improvements, and with Sales to articulate commercial strategy, partner value propositions, and revenue‑driving programs.
Work to educate media on American, keeping all key stakeholders informed and updated along the way. Develop and maintain important relationships with key reporters, handling media on site at events and acting as a company spokesperson.
Provide subject‑matter support for media inquiries related to digital products, onboard experience upgrades, cabin retrofits, connectivity improvements, and commercial partnerships.
Develop and execute communications strategies around sensitive and fast-moving issues with tight deadlines. Work on real-time business issues with American’s leadership team and drive the company’s positioning.
This includes issues and opportunities related to digital performance, customer‑facing technology, and commercial developments that impact corporate clients and agency partners.
Develop an in-depth understanding of American’s operations and business practices and the broader airline industry.
Uphold the integrity of the Global Engagement team by developing and maintaining strong relationships with leaders across the company. This includes close collaboration with leaders in CX, Digital CX, and Sales to ensure communications reflect organizational priorities and support enterprise-wide goals.
Provide support and content for other company channels as needed.
Ability to travel 25% of the time

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree or equivalent experience/training.
3 years of relevant work experience in communications or media relations.

Preferred Qualifications- Education & Prior Job Experience

5 years of relevant work experience in communications or media relations.
Experience working in corporate communications or media relations for a large, multi-national organization.
Knowledge of and/or experience in aviation and the commercial airline industry.

Skills, Licenses & Certifications

Being hardworking and results-oriented and having the ability to work independently and in a collaborative team environment.
Thriving in a fast-paced environment where you work under pressure and can meet critical deadlines both during normal business operations and after hours as warranted.
The ability to make independent judgments and decisions while taking ownership of job responsibilities.
Excellent time-management and project-management skills and the ability to handle multiple projects at once.
Excellent written communication, verbal communication and presentation skills as well as strategic communications experience.
Exercising sound business judgment and demonstrating professionalism and discretion in handling confidential and sensitive information.
Keen attention to detail and accuracy and a strong understanding of AP style and ability to following other style and branding guidelines.
High level of proficiency with Microsoft Office including Word, Excel, PowerPoint and Outlook and digital signage platforms.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Developer, Inflight eLearning and Media (Fort Worth, TX, US)

Intro

Why you'll love this job

You will be responsible for designing and developing web and media-based training programs using Instructional Systems and Graphic Design principles to meet learning objectives across Flight Service training programs
This role is part of the Flight Service Program Development team within our Flight Service Training group

What you'll do

Research, create and implement web and media based-training programs for American Airlines flight attendant training
Work closely with subject matter experts, team members and the Inflight Manual to ensure training content complies with regulatory requirements, meets customer needs and aligns with the vision of American Airlines
Deliver training products within established project deadlines
Incorporates full range of media into training programs, including videos, photos and vector graphics
Continuously monitor training content for quality assurance by gathering and applying feedback from multiple sources
Revise existing web-based training and develop new web-based training in Adobe Captivate, Articulate Storyline 360 and Articulate Rise
Produce graphics, photos and videos for training materials using Adobe Creative Suite for editing
Provide LMS administration for all web-based training
Provide support to learners for web-based training functionality issues

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in a relevant field or equivalent experience/training
3+ years of relevant experience
Intermediate level skill creating web-based training in Adobe Captivate and/or Articulate Storyline
Intermediate level skill developing media and graphics in Adobe Creative Suite
Experience with Learning Management System (LMS) administration

Preferred Qualifications- Education & Prior Job Experience

Background in adult learning, training development, technical writing or communications
Photography and video editing experience
Ability to create vector graphics with Adobe Illustrator
Background in web design and development
Ability to code HTML and JavaScript
Knowledge of the ADDIE development process & ability to create measurable learning objectives based on Blooms Taxonomy
Airline operational experience to comprehend cabin crew and Flight Service terminology and procedures
Experience with SumTotal Learning Management System (LMS) administration
Proven record of identifying opportunities for process improvement and implementing solutions

Skills, Licenses & Certifications

Self-motivated and capable of performing tasks promptly with minimum supervision
Ability to produce a quality, error-free product while meeting aggressive project timelines
Aptitude for task analysis, reasoning, fact-finding and problem-solving
Ability to concurrently handle multiple responsibilities and projects
Excellent interpersonal skills with experience in team processes

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Engineer/Sr Engineer, IT Infrastructure (Fort Worth, TX, US)

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise, and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop onboard!

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
The Infrastructure Domain in Information Technology manages and maintains the client/server hardware and software that underpin an organization’s computing environment. This domain covers various responsibilities, from IT logistics, virtualization, storage, containers, integration technologies, to data center management.

What you'll do

Design and Implementation: Develop and implement robust IT infrastructure solutions, including servers, networks, and storage systems.
Maintenance and Support: Perform regular maintenance and updates to IT systems, troubleshoot and resolve technical issues, and support end-users.
Troubleshooting: Resolve complex technical issues escalated from Level 1 and Level 2 support teams, providing expert-level troubleshooting and problem resolution.
Security Management: Implement and manage security measures to protect IT infrastructure from cyber threats and ensure compliance with security policies.
Collaboration: Work closely with other IT professionals, including network engineers, system administrators, and security specialists, to ensure seamless integration and operation of IT systems.

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

Bachelor’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
3+ years of demonstrable ‘hands-on’ IT work experience supporting and resolving diverse PC desktop software and hardware issues
Must be willing to travel
Must be willing to work varying shifts (Day, Night, Slit, or weekends)

Preferred Qualifications – Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
Airline Industry experience

Skills, Licenses, and Certifications

Familiarity with workflow and ITSM tools and ticketing systems
Excellent customer service skills with the ability to interface at all levels of the organization
Excellent verbal and written communication skills
Ability to work independently and perform in a collaborative, team-based environment
Administer and support Kong Gateway on MCP/Kubernetes platforms
Manage Kong Control Plane and Data Plane deployments
Implement API security controls, policies, traffic management, and observability
Automate deployments using Terraform, Ansible, GitHub Actions, Jenkins, and scripting
Support API lifecycle management, onboarding, governance, and developer enablement
Troubleshoot API performance, authentication, connectivity, and routing issues
Monitor platform health, manage incidents, and drive operational excellence

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

Engineer/Sr Engineer, Cabin and Configuration Engineering (Philadelphia, PA, US)

Intro

Why you'll love this job

This job is a member of the Inflight Entertainment and Connectivity (IFEC) Engineering Team within the Integrated Operations Division.
Responsible for providing Engineering support for the maintenance and operation of aircraft and related equipment. This job also establishes and assists maintaining aircraft and component standards within areas of responsibility.

What you'll do

This position is to provide on-site operational support to WIFI and IFE operations at the airport and remote support to line stations and maintenance bases, including but not limited to ensure monthly media is duplicated and distributed to maintenance in a timely fashion, monthly IFEC operational checks, support IFE software loads via EO or EA written by IFE Engineering, perform reviews of BITE data to identify performance trends, review overnight workload for IFE issues and attend evening maintenance planning meetings.
Develops daily action plans, routing and manpower requests while conducting meetings with production teams
Investigates IFE and WiFi System reliability issues and processes in coordination with DFW Engineers as directed
Liaison with local Maintenance Management & Production Control for assignment of IFE and WiFi system related items to the respective aircraft workload
Follow-up with local stores and materials management for provisioning of required head-end units and Inventory.
Provide support for other cabin-related systems, specifically premium seats.
Must be willing to work Afternoon or Night shifts and weekends.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor of Science in Engineering required
3-6 years of experience

Preferred Qualifications- Education & Prior Job Experience

BS in Electrical Engineering.
A&P License.
Ten or more years of experience in aircraft In-Flight Entertainment, WiFi, or electrical systems.
Familiarity with FAA regulatory requirements and AA engineering practices.

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to analyze technical data and make data driven decisions
Demonstrates aptitude, ability and willingness to take on new roles and responsibilties
Ability to prepare/deliver presentations that compel acceptance of solutions
Ability to successfully interact with internal and external customers

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Ramp Service Agent Full Time (Kansas City, MO, US)

Intro

Why you'll love this job

Fleet Service Clerks perform the handling of items on and off aircraft, carts, containers, and trucks; transporting items between terminals and aircraft; receiving, delivering, weighing and documenting of cargo in a cargo specific facility (warehouse) or a loading dock area.
The terms and conditions of this position are covered by the Transport Workers Union (TWU) Collective Bargaining Agreement. Starting pay is $20.63 per hour.

What you'll do

Move baggage and cargo of various weights to and from aircraft
Drive and operate belt loaders
Service aircraft at gates with ground power and air conditioning
Tow and pushback aircraft from gates
Service aircraft lavatories and water ports
Clean interior of aircraft when needed
Position beverage and luggage carts around the ramp area
Works outdoors in various weather conditions
Work shifts that include irregular and/or extended hours, weekends and holidays.

Click here to see what it takes to be part of the Fleet team, and click here to see what a day in the life of a Fleet Service Agent looks like!

What you'll do (cont.)

General

Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Perform all functions in accordance with safety procedures and policies
Wear uniforms as required by company policy
Wear all personal protective equipment (PPE) in accordance with rules and regulations
Work outdoors with exposure to extreme weather/elements, engine noise, and noxious fumes

Depending on your airport size, you may also do the following:

De-ice aircraft by directing a chemical/water stream at aircraft surfaces
Perform catering service

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

High school diploma or GED or international equivalent
Must be 18 years of age or older
Lift, load, unload, and transport bags and cargo to/from aircraft's, bag carts, and conveyor belts
Must have knowledge of and ability to use basic computer skills
People-oriented and highly motivated, with a positive and cooperative attitude
Good communication skills
Applicable valid driver’s license as required by local authorities
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Ability to obtain jet bridge certification
Must have the ability to pass the US Postal Service background check

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Ramp Service Agent Part Time (Kansas City, MO, US)

Intro

Why you'll love this job

Fleet Service Clerks perform the handling of items on and off aircraft, carts, containers, and trucks; transporting items between terminals and aircraft; receiving, delivering, weighing and documenting of cargo in a cargo specific facility (warehouse) or a loading dock area.
The terms and conditions of this position are covered by the Transport Workers Union (TWU) Collective Bargaining Agreement. Starting pay is $20.63 per hour.

What you'll do

Move baggage and cargo of various weights to and from aircraft
Drive and operate belt loaders
Service aircraft at gates with ground power and air conditioning
Tow and pushback aircraft from gates
Service aircraft lavatories and water ports
Clean interior of aircraft when needed
Position beverage and luggage carts around the ramp area
Works outdoors in various weather conditions
Work shifts that include irregular and/or extended hours, weekends and holidays.

Click here to see what it takes to be part of the Fleet team, and click here to see what a day in the life of a Fleet Service Agent looks like!

What you'll do (cont.)

General

Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Perform all functions in accordance with safety procedures and policies
Wear uniforms as required by company policy
Wear all personal protective equipment (PPE) in accordance with rules and regulations
Work outdoors with exposure to extreme weather/elements, engine noise, and noxious fumes

Depending on your airport size, you may also do the following:

De-ice aircraft by directing a chemical/water stream at aircraft surfaces
Perform catering service

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

High school diploma or GED or international equivalent
Must be 18 years of age or older
Lift, load, unload, and transport bags and cargo to/from aircraft's, bag carts, and conveyor belts
Must have knowledge of and ability to use basic computer skills
People-oriented and highly motivated, with a positive and cooperative attitude
Good communication skills
Applicable valid driver’s license as required by local authorities
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Ability to obtain jet bridge certification
Must have the ability to pass the US Postal Service background check

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Member Services Representative, AACU Branch Operations (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is within the American Airlines Credit Union. The role is responsible for building positive relationships with American Airlines Credit Union members, which is key in understanding member needs and recommending appropriate products and services to fulfill those needs.

What you'll do

Open new accounts, sell and process Credit Union services for new and existing members
Post deposits and process loan payments
Process various monetary transactions and maintain account information
Perform Notary Services as required
Create and promote positive name recognition for the Credit Union
Work with branch/department managers and leverage cross-selling opportunities
Research member inquiries and provide solutions as required in a timely manner
Maintain awareness of all branch functions and duties to provide proper support and coverage at all times
Implement and enforce internal control and security measures in accordance with Credit Union policies and government regulations
Foster a culture that promotes teamwork, service excellence and relationship building within the covered branches and overall organization
Perform loan interviews, processing and disbursement activities, as assigned by manager
May work a rotating Saturday schedule depending on job location
Perform other duties as assigned
The selected individual will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED
Must be able to work in-person at assigned branch location
Must have cash handling, sales, or a combination of customer service and financial institution experience within the last twelve months
Job level to be determined by the candidate's skills, qualifications and relevant consumer loan processing or underwrriting experience

Preferred Qualifications- Education & Prior Job Experience

College degree in business, finance, or related area, or equivalent financial services experience, or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions
Previous banking or Credit Union experience
Previous experience in a service-culture environment

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Ability to exercise excellent member service skills
Ability to perform in a service-culture environment with a desire to cross sell Credit Union products and services
Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
Ability to interact professionally with all employees and members
Ability to speak, read, and write in English is required; Spanish is a plus
Ability to work independently and with minimal supervision
Ability to perform basic math calculations and analyze data
Ability to self-motivate with strong organization skills and capacity for attention to detail
Ability to effectively prioritize work and meet deadlines
Ability to sit and/or stand for extended periods of time
Ability to work varying schedules, including evenings and weekends
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Associate Product Manager/ Sr Associate Product Manager, Technology Products (Fort Worth, TX, US)

Intro

Why you'll love this job

This role is part of the Next-Gen Operations Platform and Business team within the Integrated Operations Center (IOC) division, with a primary focus on advancing the strategy, modernization, and implementation of Take-Off & Landing Performance (TPS), Operations Communication, and Aircraft Movement & Control System (AMCS) capabilities.
The Next-Gen Operations initiative is a multi-year transformation program dedicated to modernizing American's Flight Operations ecosystem, retiring legacy platforms, and delivering future-ready operational capabilities. Within this transformation, TPS, Operations Communication, and AMCS represent critical operational domains that support safe, efficient, and reliable aircraft operations. The program consists of multiple concurrent workstreams designed to enhance operational effectiveness, improve decision-making, strengthen communication, and increase overall operational resilience.
As an Associate Product Manager, Technology Product Management, you will help drive the strategy, design, and implementation of next-generation TPS, Operations Communication, and AMCS solutions. You will partner closely with operational stakeholders, product teams, and technology teams to define business capabilities, shape future-state operational workflows, and ensure solutions deliver measurable value to the operation. Responsibilities include leading requirements definition and prioritization, developing the future-state vision, reimagining operational processes, supporting organizational change management, and translating business needs into actionable product and technology deliverables. In close partnership with product and technology teams, you'll guide and support the successful execution of a complex, multi-phase transformation.

What you'll do

•   Conduct product discovery, market research, competitive analysis, and trend forecasting to inform product direction.
•   Synthesize broad company objectives into concrete problems to solve with measurable success metrics.
•   Create and maintain an initiative source of truth document, including overview, stakeholder mapping, workstreams, and milestones
•   Communicate updates effectively through verbal, written, and visual storytelling (e.g., slide decks, process maps, and documentation).
•   Facilitate collaboration between product and non-product teams, ensuring alignment across stakeholders.
•   Partner with Technology Procurement to conduct RFIs and RFPs.
•   Identify and recommend investment areas based on research and business goals.
•   Track and measure the impact of strategic initiatives to support product management teams.
•   Proactively identify opportunities for improvement, bringing clarity and structure to ambiguous challenges.
•   Influence strategic direction of the product(s) or cross-product journey
•   Care for the customer or team member experience, considering upstream and downstream impacts
•   Regularly collect, analyze, and synthesize customer feedback from multiple channels

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

•   Bachelor’s degree in related field
•   3 years of applicable product management experience (i.e. Product Owner)
•   5 years of equivalent work experience

Preferred Qualifications- Education & Prior Job Experience

•   Master’s degree in a related field with 2+ years of work experience
•   Experience determining Product Market fit and defining a Go-to-Market strategy
•   Demonstrate familiarity with Agile Product Management tools

Skills, Licenses & Certifications

•   Relevant certifications in Product Management/Product Delivery field
•   Has strong knowledge/expertise of product domain including the business model, constraints, regulations, user experiences, etc. 
•   Recommended Scrum certification

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Aircraft Configuration Management (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Aircraft Records Team within the Integrated Operations Division.

Responsible for leading a team of employees in the set up and monitoring of aircraft maintenance records and configuration in source systems. In addition, leads, coaches, and develops all employees to excel in achieving key goals and encourage quality and productivity while insuring ensuring compliance with all Company rules and regulations. Also participates in leading a technical organization with tactical and strategic decision making to support the activities of the airline.

What you'll do

Participates in the administration and professional development of the team members, including contract employee administration
Manages the overall performance of the group
Supports the strategic direction for the organization and manages the methods to achieve it
Manages the budget established for the group
Acts as a culture leader who builds trust across the organization
Manages te accuracy and timeliness of the maintenance of records in the SCEPTRE system
Evaluates and forecasts financial/staffing needs to meet the infrastructure needs and objectives of aircraft maintenance records
Maintains internal department self-audit programs to ensure record-keeping practices continue to meet AA policies
Maintains a continuous improvement program for Aircraft Records Management and work cross departmentally to resolve process flow issues
Maintains KPIs (Key Process Indicators) to measure and improve performance
Working maintenance operations to provide access to accurate records for a range of operational and strategic purposes

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Aviation related area or similar discipline and/or a total of 5 years aviation experience in the Aircraft Maintenance field as it relates to Quality Assurance, Maintenance, or Records
5 years supervisory experience

Preferred Qualifications- Education & Prior Job Experience

3 years' experience in leadership role
Experience leading an organization in multiple locations

Skills, Licenses & Certifications

Working knowledge of Lean/Six Sigma principles
Understanding of project management techniques
Strong planning, delegating and organizational skills as well as analytical and problem solving skills with a high level of attention to detail
Ability to multi-task while adjusting to rapidly changing priorities
Innovative and technical individual, with exceptional business judgment, as well as the initiative and competence to make a significant contribution to the AA organization
Proficiency in Microsoft Office software
Excellent leadership skills and interpersonal skills
Working knowledge of Code of Federal Regulations (CFRs)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Specialist-Internal Communications, AACU Employee Communications and Engagement (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is within the American Airlines Credit Union. This role develops and executes strategic internal communications that inform and engage Credit Union team members while fostering connection, understanding and a shared sense of purpose. The role is also responsible for creating clear, compelling storytelling across multiple channels, including the intranet, email, digital signage, presentations and visual communications. In addition, this role partners with leaders and business teams to translate priorities, initiatives and organizational changes into timely, relevant and easy-to-understand communications.

What you'll do

Strategic Communications:

Develop and execute communication strategies, plans and campaigns that support organizational goals and team member engagement, determining the appropriate message, audience, timing, channel and format for key initiatives, announcements and organizational changes
Partner with leaders and subject matter experts to provide communications counsel, shape messaging and develop materials such as talking points, presentations, FAQs, toolkits and announcements that are relevant, accurate and consistent
Translate complex business, operational and technology topics into clear, actionable communications tailored to target audiences

Content Development:

Create, edit and publish content across internal communication channels, including the intranet, email, digital signage, presentations and other digital and visual platforms
Develop compelling stories and messaging that support strategic initiatives, culture, change management, recognition milestones and team member engagement
Maintain editorial calendars and ensure a consistent voice, tone and brand across all communications
Create visually engaging, brand-aligned communication materials that enhance understanding and engagement
Explore and implement new channels, formats and multimedia opportunities to improve reach and effectiveness

Engagement and Collaboration:

Manage communication projects and campaigns that strengthen culture, support organizational priorities and drive awareness
Foster two-way communication by creating opportunities for team member feedback, engagement and collaboration
Monitor communication effectiveness through feedback, metrics and channel performance data, and recommend improvements
Build strong relationships across the organization to support effective communication planning and execution

Event Communication and Facilitation:

Support the promotion, communication and execution of team member events, recognition programs and engagement activities
Provide event communications and coordination support as needed to help deliver a positive team member experience

Plus additional duties as assigned

The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in Communications, Public Relations, or Journalism, or equivalent relevant experience
Experience developing branded graphics and visual communications using Adobe Creative Suite or Canva

Preferred Qualifications- Education & Prior Job Experience

Two or more years of experience in internal communications, corporate communications, public relations or a related field
Strong writing, editing and storytelling skills, with the ability to translate complex information into clear, engaging team member communications
Previous Credit Union or financial services industry experience

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Outstanding written communications skills, both creative and technical
Strong people skills, with the ability to communicate effectively both verbally and in writing with all levels of staff and management
Ability to successfully manage multiple assignments and competing deadlines
Ability to demonstrate solid project management skills
Ability to perform with immaculate attention to detail
Ability to adjust work schedule and work additional hours as needed to support business needs
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Planning & Perf Analytics (Fort Worth, TX, US)

Intro

Why you'll love this job

As a member of the Planning and Performance Analytics Team within Sales Operations, you’ll play a critical role in shaping strategies that drive the Commercial Organization forward. This position is perfect for someone who thrives on turning data into actionable insights and enjoys influencing high-impact decisions among one of the highest premium customer segments. Your work will directly support strategic initiatives across Managed Corporate, AAdvantage Business, and Agency Programs teams.

You’ll especially love this job if you have:

Advanced Excel skills for data analysis and modeling
The ability to translate complex data into clear, compelling presentations for senior leadership
Strong problem-solving aptitude to uncover trends and recommend solutions
Excellent communication skills to tell the story behind the numbers

What you'll do

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
•   Analyze large datasets to identify trends, opportunities, and challenges, and develop actionable recommendations to address them
•   Develop and maintain dashboards and reports to track key performance indicators and provide insights to senior leadership
•   Collaborate with cross-functional teams to develop and implement strategic plans that drive revenue and customer satisfaction
•   Conduct ad-hoc analysis and provide data-driven insights to support business decisions
•   Develop and maintain relationships with stakeholders to understand business needs and provide analytical support

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience
•   Bachelor's degree in a quantitative field (e.g. mathematics, statistics, computer science, etc.)
•   3+ years of experience in account management or a related field
•   Experience working with large datasets and developing data-driven insights
•   Proficiency in Microsoft Office, particularly Excel, and experience with data visualization tools (e.g. Tableau, Power BI, etc.)

Preferred Qualifications – Education & Prior Job Experience
•   5+ years of experience in account management or a related field
•   Experience working in the airline industry or a related field
•   Experience with programming languages
•   Certification in data analysis or a related field

Skills, Licenses, and Certifications
•   Strong analytical and problem-solving skills
•   Excellent communication and interpersonal skills
•   Ability to work in a fast-paced environment and prioritize multiple projects and deadlines
•   Strong attention to detail and ability to maintain accuracy and quality in work products
•   Ability to work collaboratively as part of a team and build strong relationships with stakeholders
•   Proficiency in Microsoft Office, particularly Excel, and experience with data visualization tools (e.g. Tableau, Power BI, etc.)
•   Experience with programming languages (e.g. Python, R, SQL, etc.)
•   Certification in data analysis or a related field (e.g. Certified Data Analyst, Certified Analytics Professional, etc.)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

1.   Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
2.   Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
3.   Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
4.   401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
5.   Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

Analyst/Sr Analyst, Strategic Planning and Analysis (Fort Worth, TX, US)

Intro

Why you'll love this job

As an Analyst/Sr. Analyst, Revenue Management Strategy and Analysis, you’ll be part of the Revenue Analysis team, a key area within the Commercial Planning and Performance department of the Revenue division. This team leads and manages a wide range of projects that directly drive revenue growth for American Airlines and its partners.
In this role, you’ll collaborate closely with the Revenue Management team and partner with stakeholders across the commercial organization – including Sales Programs, Network Planning & Scheduling, Sales, Marketing, Alliances, Loyalty, and partner airlines. Together, you’ll analyze, identify, and implement revenue-maximizing initiatives and changes, improve processes, and communicate trends to deliver better commercial outcomes.
This position is ideal for someone with exceptional problem-solving skills, advanced data analytics capabilities, solid commercial acumen, and the ability to present insights clearly to senior leaders. Success also requires strong collaboration skills to work effectively with internal and external partners.

What you'll do

Solve complex challenges: apply strategic thinking to tackle difficult business problems and present actionable recommendations to leadership.
Develop expertise: build a deep understanding of Revenue Management, develop best practices to collect supporting data necessary to track, monitor and evaluate performance and initiatives, and learn other commercial concepts while supporting business decisions in a fast-paced environment.
Analyze and uncover opportunities: use advanced data analytics and visualization to identify new revenue opportunities and provide insights into market trends, customer behavior, and competitive dynamics.
Communicate clearly: translate complex models and analyses into simple, business-friendly terms to gain buy-in from stakeholders.
Support team growth: mentor and guide other Revenue Analysis team members as they develop their analytical and strategic capabilities.

All you'll need for success

Minimum Qualifications

- Bachelor’s degree in relevant field or equivalent experience/training
- 2+ years of experience in a data analysis role
- Proven ability to draw insights from complex data sources and communicate findings in business-friendly terms
- Proficiency in Microsoft Excel, PowerPoint

Preferred Qualifications

- Master’s degree with significant coursework or experience in a quantitative discipline (e.g., economics, mathematics, engineering, finance)
- Proficient in SQL
- Experience with data visualization and analytics tools such as Tableau, Power BI, and Python

Skills, Licenses & Certifications

Strong knowledge of MS Office suite; familiarity with tools for quantitative analysis (SAS, R, Python, Tableau, PowerPivot)
Ability to craft compelling data-driven stories and present insights to senior audiences using clear visualizations and logical flow.
Strong project management skills: ability to develop timelines, manage projects independently, and collaborate effectively with internal and external stakeholders.
Demonstrated ability to take intelligent risks, innovate, and apply entrepreneurial thinking.
Willingness to travel as needed to meet with key stakeholders.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve; inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on lifeâs journey? Feel free to be yourself at American.

Manager, Airport Ramp Operations (Philadelphia, PA, US)

Intro

Why you'll love this job

This job is a member of the Hubs and Gateways Team, within the Customer Experience Division.
Responsible for the efficient use of resources to ensure operational performance. Ensure enforcement of all company and departmental procedures, including safety and security.

What you'll do

Develops employees
Implements methods of maximizing revenue and controlling expenses
Oversees day to day customer service operations
Solicits ideas and/or feedback from employees and accepts accountability for follow-through
Communicates procedural changes to Customer Service Managers, supervisors and employees and ensures compliance
Monitors and measures on time performance
Identifies areas/individuals which require improvement; develops and implements methods to increase/improve performance
Develops and enhances the work relationship with vendors, ensuring all parties perform their responsibilities properly
Ensures all internal audit requirements are followed and accountable for compliance
Reviews staffing requirements and schedules for all department employees, ensures adjustments are made as needed
Conducts grievance hearings and servs as a grievance hearing officer as required
Interprets the company's policies in a professional and positive manner to all customers
Assists Directors with Customer Service Manager interviews and selections
Aids/guides the development of Customer Service Managers and supervisory staff
Shift work-including nights, weekends and holidays

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School Degree or GED equivalent
3 years' airline supervisory experience
3 years' airport operations experience

Preferred Qualifications- Education & Prior Job Experience

Proven experience in baggage handling, baggage systems, and MBR improvement
Experience working in/on or with airport ramps

Skills, Licenses & Certifications

Possess a valid US Driver's License
Must be self-motivated and detail oriented, team player
Able to perform in a fast paced environment while maintaining a professional and effective approach to high stress situations
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more