Jobs at American Airlines

Principal Data Scientist, AI Engineering (Fort Worth, TX, US)

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Principal AI Engineering Data Scientist leads AI engineering efforts and responsible for building high performing, continuously improving, value adding agents using key techniques such as Evaluations, Observability, and appropriate drift monitoring metrics. You will define and enforce reference architectures and standards for agent frameworks, tool APIs, prompt/version management, and deployment patterns. You will work with a highly technical team ensuring agent designs meet requirements for reliability, latency, cost efficiency, and maintainability in production environments leveraging data science techniques.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Lead initiatives to continuously improve policies, procedures and technology solutions impacting our customers and team members
Provide technical leadership and vision for agentic solutions for the AI Engineering team and the company
Lead AI Engineering teams in developing and rolling out industry-leading AI agents, tools and systems that drive reliability and profitability for the business
Champion delivery transformation initiatives to deliver value faster
Build strong relationships and creditability with business leaders; work with business partners to identify opportunities to apply advanced AI solutions to business needs
Assist teams in deriving value-add insight from relevant data; interpret and present new insights to business leaders
Provide technical guidance and mentoring to team members inside and AI Engineering
Identify technical gaps within the AI Engineering team and orchestrate training efforts to advance AI Engineering’s technical excellence
Identify, execute, and measure impact of opportunities for competitive advantage through innovation; bring in novel techniques with first-of-a-kind application

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Advanced degree in AI, Machine Learning, Statistics, Data Science, Computer Science, or related technical discipline
5 years of experience using Python and/or Typescript to develop and implement machine learning/AI solutions
3 years of experience leading AI projects, either formally or informally
Proven ability to build, cultivate and promote strong relationships with IT counterparts, business partners and external groups

Preferred Qualifications- Education & Prior Job Experience

Experience building and deploying agentic analytics solutions for one or more of the following airline business domains
- Loyalty, Marketing, Sales, Partnerships
- Contact Centers, Digital, Corporate functions
- Airport Operations
- Crew Planning and Scheduling
- Operations Control and Irregular Operations
- Technical Operations
- Network and Revenue Planning
2+ years of experience using Natural language processing (NLP) and GenAI technologies
2+ years of experience developing and leveraging MLOps and LLMOps techniques
2+ years of experience developing LLM models in a Cloud environment
2+ years of experience working closely with software engineering teams to implement complex AI solutions

Skills, Licenses & Certifications

Proven ability to build, cultivate, and promote strong relationships with IT counterparts, business partners, and external groups
Ability to drive for results with an aptitude for engaging employees in multiple workgroups
Ability to prioritize a large list of potential projects within an environment of limited resources
Ability to thrive in a sense-of-urgency environment and leverage best practices
Ability to think strategically and use sound judgment and initiative in making decisions
Ability to concurrently handle multiple responsibilities while working with others
Excellent analytical, planning and organizational skills
Experience working with Agile project management methodologies and tools

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Manager, IT Systems Engineering (Fort Worth, TX, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on deliver-ing unrivaled digital products that drive a more reliable and profitable airline.
You will lead a high-performing team of cloud engineers and software engineers, providing direction and guidance as we advance in our cloud journey. You will help improve and expand the use of our core runtime platform based in Kubernetes, driving best practices across the organization.

What you'll do

Works with product management, business analysts, developers, testers and architectural teams to define strategy and requirements
Develops and drives high-level strategic initiatives and secures commitment from external and internal teams for new initiatives
Drives consensus on technical approach, sets timelines, and leads cross-functional application teams from design through delivery
Applies software engineering best industry practices to web applications and services
Provides technical guidance, direction, and decisions to team developing custom and off-the-shelf web applications and services
Works with Application/Enterprise Architects to establish development and deployment standards, and ensures adherence to technology platform decisions
Lead and develop high-performing engineering teams, including hiring, mentoring, performance management, staffing strategy, and career development.
Establish effective communication channels across engineering squads, stakeholders, and leadership to ensure transparency, alignment, and successful execution.
Ensure operational excellence by overseeing production support, incident management, issue resolution, and delivery commitments, including occasional off-hours support when required.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
8 years of Java Development Environment (JDE) experience
2 years Application Programming Interface (ADI) framework / REST development
2 years in web services (mid-range) development

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
3 years technical leadership of IT personnel
Airline experience

Skills, Licenses & Certifications

Proven track record leading engineering initiatives that deliver measurable business value while managing multiple priorities and workstreams.
Strong technical leadership experience in Agile delivery environments and executive-level communication.
Experience leading engineering teams with varying skill levels through complex, high-pressure operational situations.
Drives technology standards, platform resiliency, and continuous improvement initiatives.
Advocates for engineering excellence through automation, Infrastructure as Code (IaC), and platform engineering practices.
Strong understanding of cloud computing principles and experience building and operating enterprise-grade cloud platforms.
Hands-on experience with containers, Kubernetes, and container orchestration technologies.
Familiarity with Azure and AWS cloud services, architectures, and cloud-native design principles.
Deep understanding of DevOps practices, CI/CD, reliability engineering, and operating systems with 99.99% availability requirements.
Technical proficiency with Terraform, Python, Go, and TypeScript for infrastructure automation and platform development.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Data Scientist/Sr Data Scientist, IOC Analytics (Fort Worth, TX, US)

Intro

Why you'll love this job

The role is a part of the Operations Decision Support team. Positioned within the Operations Planning and Performance (OP&P) organization, this team is ideally situated to support business units with cutting edge solutions and analytics for a robust, reliable, and efficient operation. We are responsible for helping to create and promote a cross-functional learning organization and continuous improvement culture through optimization modeling, advanced analytics, and data science.

What you'll do

Develop business domain understanding, identify opportunities, and develop analytical solutions.
Apply Operations Research (OR), Statistical, Data Science and Machine Learning techniques to evaluate performance, prescribe solutions and improve decision making to support company’s long-term strategic vision and growth initiatives.
Engage in a broad spectrum of data science activities including data mining, data wrangling, building descriptive and predictive data models, visualization, development of recommendations, and presenting to business stakeholders.
Create compelling and holistic stories for communicating and visualizing insights based on data-driven recommendations to provide actionable insights that drive informed decisions for a variety of operations-related problems.
Research current practices and industry trends and keep abreast of latest advances in OR, data science techniques and Cloud-based data analytics to solve complex airline operations problems.
Establish connections with multiple levels and job functions within Airports, TechOps, and Integrated Operations Center (IOC) from front-line team members to senior leadership to gain valuable insights into opportunities, data, people, and processes.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

An advanced degree (Masters or higher) in a quantitative discipline (Operations Research, Data Science, Industrial Engineering, Computer Science, Decision Sciences, Statistics, etc.)
In-depth knowledge and strong background in one or more of the following specialized areas:
- Advanced optimization modelling methods (LPs, MIPs, etc.) and experience building large-scale models using FICO Xpress, ILOG CPLEX, or similar
- Experience in applying Machine Learning, Data Science, and AI-driven techniques to practical business problems
Expertise in at least one computer programming/scripting language (e.g., Python, R, Java, C++)
Practical experience in data extraction, engineering, cleansing, analysis, and visualization
Excellent interpersonal, relational and communication skills (both oral and written)

Preferred Qualifications- Education & Prior Job Experience

Domain knowledge in the airline industry or other transportation-related field.
Practical experience working with data and developing machine learning models using cloud technologies (data lake, Microsoft Azure, AzureML, Databricks)
Experience with visualization design and UX principles
Familiarity with behavioral science or contextual inquiry principles

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Sr Manager, Technology Product Management (Fort Worth, TX, US)

Intro

Why you'll love this job

We're looking for a dynamic Senior Product Manager to lead our Parts Tracking & Movement portfolio. You'll guide a talented and growing team, oversee innovative products, and play a critical role in shaping the future of Supply Chain product management and airline technology.

What you'll do

Oversees product life cycle of all products under his/her purview, from ideation to release
Oversees customer journey/lifecycle/experience across products
Aids in program initiative prioritization that overlaps or has dependencies across product teams
Identifies and manages technical dependencies across a group of products
Leads, mentors and coaches direct reports enabling further career growth and success
Influences stakeholders on priorities, OKRs and overall Product Group Strategy aligning to portfolio goals
Communicates regularly with various departments on OKRs, desired metrics, and areas requiring leadership’s attention
Defines the team’s product objectives and key results in support of the Product Strategy
Conducts competitive and market analysis, identifying trends and highlighting competitive differentiators
Utilizes technical knowledge such as AI, A/B testing, product architecture, continuous deployment process, DevOps practices, data models and analytics, querying languages, tools supporting automation/metrics and other technologies in support of the products/services owned
Uses data to define baselines, measures outcomes, and shares insights
Proposes resolutions to customer problems, needs, challenges, and opportunities for the product
Anticipates and clears obstacles for product delivery within the group of owned products
Presents the thought process on product group strategy, roadmap items, OKRs and planned releases to leaders and peers
Influences and collaborates with stakeholders, peers, and other product leaders to deliver solutions that achieve the portfolio’s vision and goals
Collaborates with various internal team members such as UX, Technology, Finance, Vendors, Risk, Compliance, Security, etc.
Practices agility in discovering and delivering value continuously

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in related field plus 7 years of applicable experience
Experience working in a product model that promotes better customer experience
Experience leading a team

Preferred Qualifications- Education & Prior Job Experience

Master’s degree in related field with 7+ years of experience in Product Delivery
Experience determining Product Market fit and defining a Go-to-Market strategy
Experience with Agile Product Management tools

Skills, Licenses & Certifications

Relevant certifications in Product Management/Product Delivery field.
Strong knowledge/expertise of product domain including the business model, constraints, regulations, user experiences, etc.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Aircraft Base Maintenance (Tulsa, OK, US)

Intro

Why you'll love this job

This job is a member of the Base Maintenance Team within the Integrated Operations Division.
Responsible for supervising a team of Crew Chiefs and mechanics as a key member of the dynamic and fast-paced American Airlines Maintenance organization.

What you'll do

Leads by example, coaches our team members to success and builds trustworthy relationships
Manages the daily Production requirements through subordinates
Ensures team members are following procedures in order to ensure maximum efficiency, compliance and safety
Leads staff to ensure team member's skills are utilized to the highest degree possible; leads coordination with Maintenance Training to ensure on-going enhancement of staff and skill set
Conducts regular meetings with Business Reviews and Boardwalks to ensure best possible communication, identification, and resolution of action items
Monitors the coordination of maintenance manpower requirements overtime and consistency with program scheduling and priorities
Maintains effective communication between Maintenance, Engineering, Facilities Maintenance and other Supply Chain groups
Ensures team members know, understand and are engaged in achieving critical Metrics and key performance indicators
Executes manpower deployment and shift production requirements

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School Diploma or GED equivalency
3 years of aircraft maintenance experience
FAA Airframe & Powerplant Certificate
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

1 year leadership experience supervising production operation in an area related to heavy/shop maintenance
Experience supervising and/or leading workgroups

Skills, Licenses & Certifications

A&P License
Strong working knowledge of the GPM and SPPM
Understanding of Airline/Technical operations
Knowledge of audit requirements
Knowledge of labor reporting and crew utilization
Strong interpersonal and PC skills
Ability to concurrently manage multiple areas of responsibility.
Excellent analytical, organization and planning skills
Must pass a background reference check and criminal fingerprint check
Ability to work effectively with all levels of team members

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, IT Cybersecurity Operations (Fort Worth, TX, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
In the Cybersecurity Operations domain, you will be responsible for the cyber defense of technology assets by managing daily activities, threat detection and incident response, security tool implementation, and team development. You will be expected to balance technical oversight, and business alignment to keep the organization’s digital assets safe while ensuring the team is empowered, the systems are resilient, and the entire operation runs smoothly, effectively, and proactively.

What you'll do

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
In the Cybersecurity Operations domain, you will be responsible for the cyber defense of technology assets by managing daily activities, threat detection and incident response, security tool implementation, and team development. You will be expected to balance technical oversight, and business alignment to keep the organization’s digital assets safe while ensuring the team is empowered, the systems are resilient, and the entire operation runs smoothly, effectively, and proactively.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering, or a related technical discipline, or equivalent experience/training.
3+ years of experience in a similar role

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training.
3+ years experience in Security Operations Centers
Airline industry experience.

Skills, Licenses & Certifications

Advanced understanding of security frameworks and protocols across cybersecurity testing, intelligence, ASM, and threat management
Advanced understanding of physical and cyber security integration, including access control systems and surveillance technologies
Deep understanding of secure communication technologies, including encryption protocols and secure data transmission methods
Passion and dedication for improving security across cybersecurity testing, intelligence, ASM, and threat management
Experience with vulnerability assessment tools, penetration testing tools, threat intelligence platforms, SIEM systems, and secure communication networks
Project management experience highly preferred
Relevant certifications highly desirable, including: CISSP, CEH, GIAC, SANS, CISM, OSCP, GPEN, GCIA, CSSP-A, and CISA
Superior verbal and written communication skills with technical and non-technical audiences at all organizational levels

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Scrum Lead, IT (Fort Worth, TX, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
Being a Scrum Lead at American Airlines offers you the opportunity to work in a dynamic, collaborative environment where you can make a meaningful difference while continuously growing and learning.

What you'll do

Optimize the flow of value from generation of ideas to release
Coach your team(s) to create high-value items, while eliminating or reducing rework, waste in the process, etc
Promote transparency on barriers to change, progress, and remove or seek assistance in addressing impediments and opportunities
Enable your team(s) to practice Professional Scrum and other frameworks/techniques that drive agility
Cultivate a habit of continuous learning (from prior increments, retrospectives, etc.), continuous experimentation, and continuous improvement to reach a high-performing state
Coach your team(s) to understand (the why) and practice new ways of working
Serve as internal trainers contributing to the learning and development of one or more team(s)
Coach Product Owners/Managers with techniques for establishing empirical product planning and maintaining a healthy Product Backlog
Maintain, share, and promote information radiators that enable inspection and adaptation
Coach teams to self-organize and facilitate events, as necessary

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

Bachelor’s Degree in Computer Science or related discipline or an equivalent combination of education and work experience
4+ years of relevant work experience in an agile environment
Experience coaching agile methodologies to team and stakeholders
Skills and knowledge of servant leadership, situational awareness, conflict resolution, continual improvement, empowerment and increasing transparency
Proven ability to promote a team environment and collaborate cross-functionally

Preferred Qualifications – Education & Prior Job Experience

Experience with driving adoption of Agile methodologies, processes and tools in a cross-functional organization
Superior analytical, problem solving and communication skills
Demonstrated experience with continuous integration/delivery
Participation in scaled agile frameworks

Skills, Licenses, and Certifications

Scrum Master Certification (CSM, PSM, SSM, or other scrum certification)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Product Owner/Sr Product Owner, Technology Products (Fort Worth, TX, US)

Intro

Why you'll love this job

This role is on the AAdvantage Engagement & Upgrades team under the Customer Experience Travel Rewards Organization. As the Promotions Product Owner, you will represent the voice of AAdvantage members and internal stakeholders who rely on promotions to drive acquisition, engagement, and revenue. You will partner closely with Marketing, Analytics, IT, UX and AAdvantage Strategy to design and deliver the digital promotions and offers experience. You will operate at the intersection of customer value, marketing strategy, and scalable technology—ensuring promotions are relevant, measurable, and seamlessly delivered across digital touchpoints. By combining data insights, agile delivery, and strong stakeholder alignment, you will bring high-impact campaigns and capabilities to life that create immediate business and customer value while driving alignment through clear communication on OKRs, roadmaps, and releases.

What you'll do

Contributes to the cocreation of Product Vision and Product Strategy tied to Portfolio goals
Utilizes technical knowledge such as A/B testing, product architecture, continuous deployment process, DevOps practices, data models and analytics, querying languages, tools supporting automation/metrics and other technologies in support of the products/services owned
Communicates regularly on OKRs, product roadmap, planned development, upcoming releases, and areas requiring leadership’s attention
Coordinates with other Product team members to manage product dependencies and increments of value
Performs continuous product discovery and offers valuable solutions that align to Product OKRs
Understands the budgetary implications, related organizational constraints in factoring areas of focus
Uses data to define baselines, measure outcomes, share insights, order backlog items, etc.
Conducts competitive benchmarking, presents new technologies/solutions, identifies unmet/underserved need
Defines and maintains a healthy backlog, operating consistently in adopting organizational standards and presents the backlog items with squads and external team members
Seeks input from product, process and technology areas and balances time-sensitive improvements needed for maintaining both technical and product health
Collaborates with various internal team members (i.e. UX, Technology, Vendors, Risk, Compliance, Security
Influences leaders, squads and peers on product strategy, roadmap items, OKRs and upcoming releases
Practices agility in discovering and delivering value continuously

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in related field plus 3 years of experience in Product Management/ Delivery (ex: product analyst, user researcher, product owner, etc.) or 5 years of relevant work experience

Preferred Qualifications- Education & Prior Job Experience

Experience determining Product Market fit and defining a Go-to-Market strategy
Demonstrate familiarity with Agile Product Management tools

Skills, Licenses & Certifications

Relevant certifications in Product Management/Product Delivery field
Has strong knowledge/expertise of product domain including the business model, constraints, regulations, user experiences, etc.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Engineer, IT Software (Fort Worth, TX, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
The Software domain refers to the area within Information Technology that focuses on the development, deployment, management, and maintenance of software applications that support business processes and user needs. This includes development, application lifecycle management, requirement analysis, QA, security & compliance, and maintaining the applications and infrastructure.

What you'll do

Writes, tests, and documents technical work products (e.g., code, scripts, processes) according to organizational standards and practices  
Consistently produces good quality technical work products that are clear, concise, tested, and easily understood by others 
Efficiently debugs design-time and run-time problems and effectively identifies problems in dependencies or caused by interactions with other services 
Designs new implementations and provides enhancements to existing architectures, maintaining reliability, resiliency, security, and performance 
Identifies and corrects issues with system components affecting operational reliability, stability and performance based on observable telemetry 
Understands and follows secure coding practices to avoid known potential vulnerabilities and actively looks for vulnerabilities during code reviews 
Identifies opportunities for automation that improve team performance and raises them to the team 
Consistently identifies and capitalizes on opportunities for simplification

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
3+ years of experience designing, developing, and implementing large-scale solutions in production environments

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
Airline Industry experience

Skills, Licenses & Certifications

Experience with the following technologies:

Programming Languages: Java, Python, C#, Javascript/Typescript 
Frameworks: Spring/SpringBoot, FastAPI 
Front End Technologies: Angular/React 
Deployment Technologies: Kubernetes, Docker 
Source Control: GitHub, Azure DevOps 
CICD: GitHub Actions, Azure DevOps 
Data management: PostgreSQL, MongoDB, Redis 
Integration/APIs Technologies: Kafka, REST, GraphQL 
Cloud Providers such as Azure and AWS  
Test Automation: Selenium, TestNG, Postman, SonarQube, Cypress, JUnit/NUnit/PyTest, Cucumber, Playwright, Wiremock/Mockito/Moq

Ability to concisely convey ideas verbally, in writing, in code, and in diagrams 
Experience in Agile methodologies, such as SCRUM 
Experience in DevOps Toolchain methodologies, including Continuous Integration and 
Continuous Deployment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Customer Experience Administration, Phoenix PHX (Phoenix, AZ, US)

Intro

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Airports Team within the Customer Experience Division

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Analyze station specific data on a regular basis to improve scheduling, training and overall station performance
Conduct lost time conversations
Understand corporate initiatives and how they apply to the local station (e.g. One team, One Turn metrics)
Ability to learn and apply union contract rules/regs in interactions with frontline team members and local union leaders
Produce local reporting based on station leadership needs

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous 3+ years of ramp leadership experience
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision-making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Manager, Plant/Ground Service Equipment Line Maintenance (Phoenix, AZ, US)

Intro

Why you'll love this job

• This job is a member of the GSE Team within the Integrated Operations Division.

• Responsible for working independently and in a group in order to develop an overall materials supply program for GSE materials that will support the daily operation of both internal and external shops.

• This job also will strategically develop processes to support a Hub and downline distribution process for GSE materials.

What you'll do

• Establishes, develops, and maintains reports for AA GSE in applicable CMMS system.

• Ensures continuing safety, compliance, dependability and reliability in their area of responsibility.

• Develops and maintains various equipment parts programs as required/directed.

• Partners with all equipment manufacturers to be aware of the equipment issues relating to failures and or recalls.

• Develops and maintains policy and procedures as it relates to GSE Operations.

• Ensure all GSE personnel training requirements are met.

• Plan, direct and oversee GSE maintenance operations under span of control.

• Works directly with GSE buyer on purchases for GSE Campaigns and programs

• Coordinates directly with the Director of GSE in developing and administering programs, procedures and budgets concerning all equipment, in designated maintenance stations

• Leads a team of Supervisors at multiple locations to ensure all performance metrics are met.

• Manages and has oversight of all AA GSE operations at HUB and Spoke stations

• Review and approve applicable invoices to ensure they are correct and complete.

• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA) if applicable

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• High School diploma or equivalent experience or training

• 5 years experience in ensuring new/repaired/overhauled equipment components and parts meet standards

• 5 years experience with equipment vendors, customer service, and station employees

• 5 years experience with analytical cost justification for equipment replacements

• Experience in CMMS system to include Crystal Report generation and writing

• Experience in working with raw database data

• 7 years experience in selecting and leading employees

Preferred Qualifications- Education & Prior Job Experience

• Bachelor's degree in related field or 7 year minimum experience in related field

Skills, Licenses & Certifications

• Knowledgeable of provisions of Company policies

• Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.

• Knowledge of Fleet Parts network

• Ability to work independently and capability to handle multiple projects concurrently to meet deadlines and priorities

• Ability to build, lead, and direct global work teams to accomplish tasks and goals within deadlines and budget

• Ability to analyze raw data from CMMS systems in order to make business decisions based on data analysis

• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA) if applicable

• Ability to secure appropriate airport authority and/or a US Customs security badges, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Specialist, Safety Operations Partner (Washington, VA, US)

Intro

Why you'll love this job

The Investigations team will have a presence in the operation. The Investigator will provide serve as a liaison with the larger Safety organization for other safety needs.
Partner with and support operating departments who have responsibility over the quality of employee health and ground safety compliance within assigned location, support and guide implementation of safety initiatives focused on safety and compliance within the Airport and Tech Ops operation.
The Sr. Specialist, Safety Business Partner interacts with frontline and leadership operational personnel, union safety representatives, senior managers, executive leadership, and department heads within the assigned location.

What you'll do

Ensure your presence in the operation as a trusted business partner in Safety.
Partner with operating departments on the implementation of policies, procedures and programs designed to elicit compliance with corporate and governmental safety standards and regulations.
Provide leadership, guidance, support, training, communications, and other resources to achieve departmental and corporate goals related to ground and employee safety.
Partners with other departments as well as union representatives to address safety concerns and establish processes that result in the continuous improvement of safety.
Advises company representatives and executive management of the status of significant safety issues
Conduct learning investigations for accidents, incidents, instances of non-compliances and near-misses, and provide insights into the root causes and contributing factors, as well as recommendations to prevent re-occurrence.
Act as a trusted partner who is skilled in interviewing to encourage team members to be forthcoming about what happened and why and to partner in solutions and improvements.
Prepares consolidated reports when required by company management, the FAA, and/or interested parties.
Ensures investigation reports are meaningful, technically sound, action orientated and are completed in a timely manner.
Collaborate with Operational Leaders using investigation results to highlight areas of safety concern within the work environment.
Develop and present high impact presentations for leadership.
Performs any additional duties and responsibilities, as assigned, in order to achieve departmental and company safety objectives.
Travel required – occasionally (up to 50% of the time for Regional SBP Roles)

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelors degree in Safety, engineering, aviation, or equivalent work experience/training
3 years’ experience in the airline industry with at least 2 years safety program management

Preferred Qualifications- Education & Prior Job Experience

Extensive knowledge of applicable regulations and company policies and procedures
Experience interfacing with FAA, government agencies, labor and inter-department communications
Aircraft accident and employee injury investigation training and experience
Training applicable to requirements of position

Skills, Licenses & Certifications

Excellent verbal and written communication skills, with ability to effectively interact with all levels of employees
Excellent interpersonal communication skills along with an ability to work well with others in a collaborative setting
Ability to work effectively with all levels within the organization as well as outside agencies and organization
Ability to maintain confidentiality of proprietary and sensitive information
Well-organized and able to prioritize tasks and manage crisis situations
Must possess decision-making abilities, organizational skills, and ability to handle multiple projects simultaneously
Knowledge of Microsoft Office to include the use of common database, presentation and word processing software
Must fulfill a criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must hold a valid passport and be able to travel internationally on demand
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Instructor, Ground Operations and Cargo Training (Fort Worth, TX, US)

Intro

Why you'll love this job

The Instructor, Ground Operations Training is part of the Ground Operations Training Team within the Airport and Cargo Divisions. This role will have a direct impact on team members through facilitation of courses, development of new content and mentorship.

What you'll do

Facilitate American Airlines ground operations training programs
Connect with, develop, engage and guide learners within your care
Communicate clearly and empathetically, creating a welcoming learning atmosphere
Provide effective and timely feedback; helping elevate the facilitation of courses and quality of content
Collaborate with other team members across the training organization on a variety of projects
Maintain accurate records of training activities and materials
Support and participate in special projects and programs such as pilot classes for new training initiatives
Develop and maintain productive relationships with both airport and corporate leadership, demonstrating professionalism in all interactions
Ability to travel extensively both domestic and internationally to facilitate courses and provide mentorship and support
Ability to work: days/evenings/weekends/holidays

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree or equivalent training/experience
2 year of experience working in an airport environment with knowledge of ramp operations or relevant experience
Previous classroom facilitation and management experience

Preferred Qualifications- Education & Prior Job Experience

Mainline ramp experience
Mainline operations or control center experience
Proficient understanding of adult learning principles
Proficiency with programs and software related to ramp and/or control center based team members (RampLink+, SABRE, DECS, GET, Realtime, etc.)

Skills, Licenses & Certifications

Effective presentation and facilitation skills
Ability to command a room, inspire confidence, and represent the training organization with grace and professionalism
Demonstrated leadership skills
Self-starter with proven leadership skills and ability to problem solve, while remaining calm under pressure
Ability to manage multiple projects efficiently and effectively
Effective planning, organization, and time management skills
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Scrum Lead, IT (Fort Worth, TX, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
Being a Scrum Lead at American Airlines offers you the opportunity to work in a dynamic, collaborative environment where you can make a meaningful difference while continuously growing and learning.

What you'll do

Optimize the flow of value from generation of ideas to release
Coach your team(s) to create high-value items, while eliminating or reducing rework, waste in the process, etc
Promote transparency on barriers to change, progress, and remove or seek assistance in addressing impediments and opportunities
Enable your team(s) to practice Professional Scrum and other frameworks/techniques that drive agility
Cultivate a habit of continuous learning (from prior increments, retrospectives, etc.), continuous experimentation, and continuous improvement to reach a high-performing state
Coach your team(s) to understand (the why) and practice new ways of working
Serve as internal trainers contributing to the learning and development of one or more team(s)
Coach Product Owners/Managers with techniques for establishing empirical product planning and maintaining a healthy Product Backlog
Maintain, share, and promote information radiators that enable inspection and adaptation
Coach teams to self-organize and facilitate events, as necessary

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

Bachelor’s Degree in Computer Science or related discipline or an equivalent combination of education and work experience
4+ years of relevant work experience in an agile environment
Experience coaching agile methodologies to team and stakeholders
Skills and knowledge of servant leadership, situational awareness, conflict resolution, continual improvement, empowerment and increasing transparency
Proven ability to promote a team environment and collaborate cross-functionally

Preferred Qualifications – Education & Prior Job Experience

Experience with driving adoption of Agile methodologies, processes and tools in a cross-functional organization
Superior analytical, problem solving and communication skills
Demonstrated experience with continuous integration/delivery
Participation in scaled agile frameworks

Skills, Licenses, and Certifications

Scrum Master Certification (CSM, PSM, SSM, or other scrum certification)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Plant/Ground Service Equipment Line Maintenance (Charlotte, NC, US)

Intro

Why you'll love this job

This job is a member of the Plant Maintenance Team within the Integrated Operations Division.
Responsible for oversight of GSE Supervisors as well as GSE Maintenance Operations in their stations. Additionally, this position interacts to solve operational matters with the aforementioned groups and identified union leaders as needed.

What you'll do

Administers and coordinates the activities in support of policies, goals and objectives established by the ground support equipment (GSE) station, Manager, Senior Manager, Director or Managing Director
Monitors equipment preventative maintenance completion, in-service rate and implement corrective measures to ensure department goals are met
Reviews ground support equipment (GSE) related aircraft damage and employee injuries investigations to ensure root cause is identified and resolved, coordinating with the GSE Fleet if required
Assists in establishing part allocations and inventory control to support maintenance of Company ground equipment
Ensures continuing safety, compliance, dependability and reliability in their area of responsibility
Ensures harmonious working relationship with union workforce and understanding / application of union contractual language.
Ensures consistent relationship is maintained between them and their subordinates and other American Airlines Management, Internal customers, Union representatives and vendors.
Makes recommendations on training needs. Ensure employees are current on all required training
Assists in ensuring departments budgetary goals are met
Ensures adequate tooling needs are met
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA) if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent GSE mechanical experience/training
5 years' of experience in area of responsibility
3 years' experience managing, supervising and/or directing workgroups in a union environment
Automotive, ground support equipment (GSE) or heavy equipment operations experience in production along with parts procurement as a manager, supervisor, or lead mechanic

Preferred Qualifications- Education & Prior Job Experience

3 years' management experience in automotive environment or equivalent experience
Experience and knowledge of the current labor contract
Budgeting experience
ASE (Automotive Service Excellence) certifications

Skills, Licenses & Certifications

Thorough knowledge of all aspects of the ground support equipment (GSE) Maintenance operation
Must be able to select, guide, and motivate employees
Capability to handle multiple projects concurrently with stringent deadlines
Working knowledge of PC’s and proficiency of software applications including Word, Excel, Outlook and Fleet Focus
Ability to handle multiple projects concurrently at one time

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Plant/Ground Service Equipment Line Maintenance (Philadelphia, PA, US)

Intro

Why you'll love this job

This job is a member of the Plant Maintenance Team within the Integrated Operations Division.
Responsible for leading a team of crew chiefs and mechanics and the daily GSE Maintenance Operations in their stations. Production Supervisors are part of a joiny leadership team committed to the development and support of each team member. Additionally, the supervisor will interact with identified union leaders to resolve work group matters.

What you'll do

Overees and lead the Ground Support Equipment maintenance workload, resources, and activities for GSE workgroups at all GSE shop locations in the station
Administers and coordinates the activities of their assigned work group(s) in support of policies, goals, and objectives established by the GSE station, Manager, Senior Manager, Director, or Managing Director
Assures continuing safety, compliance, dependability, and reliability
Assures harmonious working relationships with union workforce and understanding/application of union contractual language
Prioritizes and administers inspections and maintenance programs, recommending any revisions needed to provide mechanical performance and reliability of ground equipment
Understands and applies all standards, policies, and procedures for Company ground equipment
Ensures technical documentation are complied with on Company ground equipment
Performs any additional duties and responsibilities as assigned in order to achieve department and Company objectives
Assists with Materials/Parts
Assists in GSE parts lookup, sourcing options, parts quality review, inspection, and component warranty coordination
Reorders and stocks of bulk hardware, tire and wheel, oil and lubricants local stock in support of fleet service/maintenance
Handles daily reviews of assets out of service awaiting parts
Coordinates options with Materials to minimize lead times/asset down time
Performs reviews and approvals of vendor invoices and makes recommendations and challenges as required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
1-2 years' experience supervising and/or directing work groups
Mechancial experience

Preferred Qualifications- Education & Prior Job Experience

1-2 years' experience supervising and/or directing work groups, preferably in a union environment
ASE (Automotive Service Excellence) certifications a plus
Ground Support Equipment (GSE) mechanical experience preferred

Skills, Licenses & Certifications

Must be able to train, guide, and motivate employees
Above average interpersonal skills
Ability to handle multiple projects concurrently
Working knowledge of PC's; proficiency in software applications including Word, Excel, Outlook, and Fleet Focus
Must fulfill FAA criminal background checks to qualify for unescorted access privleges to airport security idenitification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Plant/Ground Service Equipment Line Maintenance (Boston, MA, US)

Intro

Why you'll love this job

This job is a member of the Plant Maintenance Team within the Integrated Operations Division.
Responsible for oversight of GSE Supervisors as well as GSE Maintenance Operations in their stations. Additionally, this position interacts to solve operational matters with the aforementioned groups and identified union leaders as needed.
Salary range: $115,000 to $142,500

What you'll do

Administers and coordinates the activities in support of policies, goals and objectives established by the ground support equipment (GSE) station, Manager, Senior Manager, Director or Managing Director
Monitors equipment preventative maintenance completion, in-service rate and implement corrective measures to ensure department goals are met
Reviews ground support equipment (GSE) related aircraft damage and employee injuries investigations to ensure root cause is identified and resolved, coordinating with the GSE Fleet if required
Assists in establishing part allocations and inventory control to support maintenance of Company ground equipment
Ensures continuing safety, compliance, dependability and reliability in their area of responsibility
Ensures harmonious working relationship with union workforce and understanding / application of union contractual language.
Ensures consistent relationship is maintained between them and their subordinates and other American Airlines Management, Internal customers, Union representatives and vendors.
Makes recommendations on training needs. Ensure employees are current on all required training
Assists in ensuring departments budgetary goals are met
Ensures adequate tooling needs are met
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA) if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent GSE mechanical experience/training
5 years' of experience in area of responsibility
3 years' experience managing, supervising and/or directing workgroups in a union environment
Automotive, ground support equipment (GSE) or heavy equipment operations experience in production along with parts procurement as a manager, supervisor, or lead mechanic

Preferred Qualifications- Education & Prior Job Experience

3 years' management experience in automotive environment or equivalent experience
Experience and knowledge of the current labor contract
Budgeting experience
ASE (Automotive Service Excellence) certifications

Skills, Licenses & Certifications

Thorough knowledge of all aspects of the ground support equipment (GSE) Maintenance operation
Must be able to select, guide, and motivate employees
Capability to handle multiple projects concurrently with stringent deadlines
Working knowledge of PC’s and proficiency of software applications including Word, Excel, Outlook and Fleet Focus
Ability to handle multiple projects concurrently at one time

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Assistance Representative Full Time (Denver, CO, US)

Intro

Why you'll love this job

The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner: Starting pay is $19.29 per hour.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Greeting customers when they enter the airport or arrive in the ticket area
Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)
Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces)
Troubleshooting kiosk technology issues to identify the source of issues or errors
Communicating with IT about kiosk technology issues that require additional servicing
Verifying that customers’ carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity)
Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk)
Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight)
Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time)
Accepting and activating customers’ self-tagged baggage at the activation station
Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location)
Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies)
Refer customers to customer service agents when appropriate
Performing clearance and verification of documents at kiosks
Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area
Assisting unaccompanied minors with boarding, deplaning, or other transportation
Providing customers with gate information and directions
Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports)
Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement
Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Wear uniforms as required by company policy
Provide quality customer service in a professional manner in accordance with American’s guidelines
Use multiple internal resources/systems, including during customer interactions

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED or international equivalent
Must be 18 years of age or older
Read, write, fluently speak and understand the English language.
Bilingual language skills may be required in some locations
Applicable valid driver’s license as required by local authorities
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Technology Product Management (Fort Worth, TX, US)

Intro

Why you'll love this job

The Product Manager, Technology Product plays a pivotal role on the Global Sales team within the Commercial Division. You will collaborate with cross-functional teams, including sales, marketing, and IT, to drive business results, while developing and implementing innovative platforms or solutions that enhance the sales team’s efficiency and effectiveness to drive best in class business outcomes.

In this role, you will:

Serve as the central point for platform and database strategy across Sales Tools to drive prioritization for Data Engineering teams, ensuring alignment of CRM data sourcing and cross-platform connectivity.
Lead strategy to house and activate enterprise data with AI (Agents, Microsoft 365 Copilot, external vendors), defining a Northstar data architecture for Sales Tools.
Own end-to-end data architecture and governance, including defining upstream and downstream data flows, entities, and cross-platform integrations across Microsoft Dynamics 365 (Sales CRM), SalesLink (Sales’ external customer-facing portals), CLM (Contract Lifecycle Management) tools, and external systems.
Drive enterprise data modeling, integration design, and migration strategy across CRM, CLM, and external tools, enabling platform modernization and consolidation into a unified future-state architecture supporting sales, servicing, and travel partner solutions.
Ensure integrity and lifecycle management of CRM data, including account hierarchies, contract data, contact records, and retention policies supporting sales systems and reporting.
Enable key business initiatives by leading data and integration support for various capabilities developed by other Sales Product teams including solutions for data authorizations, unused tickets, and agency funds.
Partner with Sales Planning, Data Engineering, and IT to align reporting, data access, and integration capabilities with business priorities and platform releases.
Hire, lead, and develop a team of product experts to independently lead projects following your vision and guidance.

What you'll do

Lead, mentor and coach Product Owners (direct reports) enabling further growth and success
Influences stakeholders on the Product Strategy aligned to the Product Group (our portfolio)
Utilizes technical knowledge such as A/B testing, product architecture, continuous deployment process, DevOps practices, data models and analytics, querying languages, tools supporting automation/metrics and other technologies in support of the products/services owned
Uses data to define baselines, measures outcomes, share insights, order backlog items
Understands and supports resolutions to customer problems, needs, challenges, and opportunities for the product
Determines product objectives and key results that align to Product Strategy
Presents the thought process on product strategy, roadmap items, OKRs and planned releases to leaders and peers
Communicates regularly on OKRs, desired metrics, and areas requiring leadership’s attention
Influences and collaborates with stakeholders, peers, and other product leaders to deliver solutions that achieve the portfolio’s vision and goals
Collaborates with various internal team members such as UX, Technology, Vendors, Risk, Compliance, Security, etc.
Practices agility in discovering and delivering value continuously

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in related field and 5 years of applicable experience or 7 years of equivalent Product Management/Delivery work experience
Experience working in a product model that promotes better customer experience

Preferred Qualifications- Education & Prior Job Experience

Master’s degree in related field with 5+ years of experience in Product Delivery
Experience determining Product Market fit and defining a Go-to-Market strategy
Demonstrated familiarity with Agile Product Management tools

Skills, Licenses & Certifications

Relevant certifications in Product Management/Product Delivery field
Strong knowledge/expertise of product domain including the business model, constraints, regulations, user experiences, etc.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Crew Manager, Inflight Performance (Miami, FL, US)

Intro

Why you'll love this job

This job is part of the Inflight Performance team within the Customer Experience-Flight (NFLT) group. The Crew Manager, Inflight Performance supervises and coordinates flight attendants' performance, investigates potential concerns, ensures consistency in policy interpretation, and helps flight attendants understand and navigate performance policies and rules of conduct.

What you'll do

Manage the day-to-day performance reports for an assigned group of flight attendants.
Leads all performance conversations and updates/documents flight attendants’ record in the Attendance and Performance System (APS).
Ensures flight attendants understand and comply with Inflight policies, procedures, and regulations
Provides coaching and counseling to flight attendants to address performance concerns.
Implements appropriate action for violations, up to and including dismissal.
Supports Inflight initiatives related to flight attendant performance.
Participates in task forces to problem solve and plan the future direction of the Performance team.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s Degree or equivalent experience
3+ years of related experience
Ability to work shift work, including weekends and holidays
Must be able to work on-site at assigned base/location

Preferred Qualifications- Education & Prior Job Experience

Current or Previous Inflight Crew Manager
Flight Attendant experience
Knowledge and experience with American-specific systems including SABRE/DECS-FOS, Absence Tracker, Attendance & Performance/Flight Caps, Tableau
Experience working with represented labor groups

Skills, Licenses & Certifications

Knowledge of Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
Excellent interpersonal, planning, and organizational skills
Ability to work and make decisions independently

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Program Manager, Corporate Security - Cargo (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Corporate Affairs Team within the Government Affairs Division.
Responsible for assigned Security Programs (Cargo Security, Catering Security, Facilitation, Audit, C-TPAT, etc.) and support the associated internal American Airlines business unit (airport customer service, flight, flight service, cargo, catering, etc.) by partnering to formulate policies, procedures, processes and training to maintain compliance and effectiveness.

What you'll do

Supports rotation of assigned areas as deemed appropriate by department leadership
Develops, updates and audits security programs submitted to government authorities
Develops, updates and reviews security training programs to ensure compliance with applicable regulations
Analyzes and interprets U.S. and foreign government security and border control agency regulations affecting assigned security programs and ensure they are incorporated into AAs operating programs and procedures
Coordinates review of new security regulations with all internal AA departments to develop an implementation plan and formulate responses to regulators and industry bodies
Develops relationships with departmental stakeholders, security service providers and regulators to review assigned security programs and drive continuous compliance improvement
Performs regular outreach visits and audits to ensure compliance with applicable security regulations
Investigates incidents and allegations of non-compliance to include developing mitigation plans, preparing formal written correspondence to Letter of Investigation and Notices of Proposed Civil Penalties, preparing talking points and case summaries for informal conferences, and follow-up oversight to ensure mitigation plan is executed
Develops data driven reporting to show compliance and performance trends for responsible programs
Compiles and presents compliance data for the SeMS Security Data Analysis Group which highlight performance successes, failures and compliance risk exposure
Works with internal and external partners to ensure tools (e.g. systems, reporting, performance monitoring, process aids, etc.) are in place to ensure efficient and compliant implementation of required measures
Represents AA at industry trade association meetings (including A4A, IATA, ATAC, host government, etc.) as requested
Develops briefing materials on program status and present to senior leadership

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent experience/training
5 years work experience in the aviation industry
3 years of work experience interpreting regulatory requirements
2 years work experience in project management
Experience in interpreting new customs and immigration regulations and assessing impact to the operation
Experience with policy and procedures development to support implementation of regulatory programs
Experience with interdepartmental project management

Skills, Licenses & Certifications

Ability to analyze performance and risk based on existing and impending regulations; provide feedback to appropriate levels of management
Ability to work to tight deadlines and effectively manage multiple conflicting and frequently changing projects/priorities
Ability to demonstrate analytical capabilities, problem-solving skills, and project management skills
Ability to demonstrate strong writing, negotiation, attention to detail and accuracy, comfortable communicating with all levels of internal and external stakeholders
Ability to handle urgent requests on short notice in response to operational needs

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst, AACU Marketing Data Research and Reporting (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is within the American Airlines Credit Union. The role is responsible for transforming member, product and marketing performance data into actionable insights that empower marketing teams and drive strategic growth for the Credit Union.

What you'll do

Manage aspects of Marketing campaign data setup including: developing and executing complex SQL queries, extracting and analyzing data from SQL, loading/transferring into CRM tool, managing automation processes, monitoring the delivery of data inputs, and managing the data structure in all required systems (CRM/Data Warehousing and Reporting Solutions)
Maintain an accurate and rapid test/control targeting strategy for multi-channel marketing, providing analysis and reporting services
Synthesize current data and trend data to support strategy recommendations through various marketing analytics models, creating insights and recommendations to optimize campaign performance
Design, automate and optimize recurring reporting processes and data workflows to improve operational efficiency and reporting accuracy
Work with technology, quality assurance and training teams to ensure system releases and offer programming are correctly set up, tested and communicated to the front line
Utilize experience with data visualization to generate standard or custom reports that summarize marketing data for review by executives, managers and other stakeholders
Ensure data integrity
Handle vendor management related to databases, research providers and any third-party data suppliers
Support ad hoc programs and projects, as needed
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED required
Bachelor's degree in Computer Information Systems, Business Analytics. Marketing or a quantitative field, or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions

Preferred Qualifications- Education & Prior Job Experience

Three years' of experience in similar or related field
Experience in Project Management with timelines/project team supervision
Experience in researching and implementing new CRM systems
Experience with Jack Henry and/or knowledge of Symitar

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Skilled in advanced spreadsheet modeling, pivot tables, lookups and data analysis techniques in Mircosoft Excel for reporting and business analysis
Knowledge of the principles and practices of effective segmented, targeted marketing and relational databases
Knowledge of Data Warehouse Systems, CRM and Microsoft Access databases, with solid knowledge of SQL query structures
Knowledge of data visualization best practices and KPI reporting methodologies
Ability to analyze large data sets and present actionable insights to business stakeholders and leadership
Ability to demonstrate excellent oral and written communications skills and appropriate telephone etiquette and techniques
Ability to stay apprised of the latest technological advances within a CRM and related business systems
Ability to effectively interface with all staff levels and third-party vendors
Ability to self-motivate with strong organization skills and effective time management skills
Ability to demonstrate excellent planning and organization skills with the ability to prioritize and manage multiple assignments simultaneously
Ability to project a positive attitude and exercise sound problem-solving skills
Ability to attend and support team events and member promotion/outreach events
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Plant Maintenance Mechanic - Ground Service Equipment (Phoenix, AZ, US)

Intro

Why you'll love this job

Responsible for being a key reason why friends, family, and customers of American Airlines fly safely and on time.
There are also opportunities for job growth and advancement, training, and working with many of the industry’s most talented aviation professionals.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job, absent undue hardship. Please contact Accommodations@aa.com should you wish to request an accommodation.

Technical Functions

Execute assignments requiring auto mechanic skills
Tow ground equipment
Execute assignments requiring skills from a skilled journeyman trade
Execute assignments requiring electrical skills
Execute assignments involving high-pressure hydraulic skills
Execute assignments requiring heating and air conditioning-related skills
Maintain required licenses, certifications, and/or qualifications
Connect/remove ground power and ground start units

GSE / Facilities General Functions

Assist in storage, removal, and clean-up of hazardous waste
Ensure forms, records, reports, and other work-related paperwork are completed properly
Request parts
Clean work area after each shift in preparation for the next crew
Perform Foreign Object Debris (FOD) walks
Coordinate with vendors regarding technical questions
Explain work procedures to other personnel
Escort vendors throughout airport property

American Airlines General Functions

Report to position on time, as scheduled, and at assigned station or location, including varying shifts, weekends, and holidays
Perform all functions in accordance with safety procedures and policies
Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Follow instructions from supervisor or Crew Chief, as applicable
Coordinate with other employees, vendors, and stakeholders to accomplish work tasks
Perform duties that require general safety awareness (e.g., when working in an area with moving vehicles)
Wear uniforms and work shoes as required by company policy
Use relevant electronic systems to complete work

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED.
Valid driver's license.
Ability to read, write, fluently speak and understand the English language or language native to geographical location.
Minimum of eighteen (18) months training from an accredited school in automotive mechanical maintenance, or 18 months mechanical experience on automotive equipment.
Possess the applicable state or city license.
Must be willing to work outdoors in any weather conditions in accordance with Company Safety Guidelines.
Must be willing to work extra hours when there are operational needs, such as weather delays.
Ability to work rotating shifts including weekends, holidays, and days off.
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA).
Must be able to secure appropriate airport authority and/or US Customs security badges.
Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst, AACU Enterprise Risk Management (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is within the American Airlines Credit Union. The role is responsible for supporting implementation and ongoing maturation of the Credit Union's Enterprise Risk Management Framework (ERMF). The role will partner across the organization to help establish consistent, practical, and scalable risk management processes that support informed decision-making and enterprise-level risk visibility. This is an opportunity to help build and shape a growing and evolving credit union environment.

What you'll do

Partner with business and support functions to perform risk assessments, document risks and controls, and monitor enterprise risk exposures
Maintain enterprise risk inventories, taxonomies, methodologies, and related documentation
Develop and monitor Key Risk Indicators, risk metrics, and risk appetite reporting
Perform quantitative and trend analysis to identify emerging risks and changes in risk exposure
Prepare enterprise risk reporting, dashboards, presentations, and committee materials
Support scenario analysis, stress testing, and other analytical activities
Support model governance activities including risk assessments, documentation review, and validation support
Support administration of Governance, Risk, and Compliance tools and related processes
Partner with business units to integrate risk management into operational and strategic decision-making
Perform other duties as assigned
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Risk Management, Finance, Business, Accounting, Information Systems, Mathematics, Statistics, Economics, or related field
Two or more years of experience in financial services, risk management, compliance, audit, finance, information security, or related disciplines
Credit union, banking, or broader financial services industry experience

Preferred Qualifications- Education & Prior Job Experience

Five or more years of experience in Enterprise Risk Management, Operational Risk, Compliance Risk, Technology Risk, Model Risk Management, or Internal Audit within financial services
Experience supporting implementation or enhancement of an Enterprise Risk Management Framework
Experience conducting risk assessments and evaluating controls across multiple risk domains
Experience developing risk reporting, dashboards, KRIs, or risk appetite metrics
Experience supporting stress testing, scenario analysis, or quantitative risk analytics
Experience supporting model governance or model validation activities
Experience with Governance, Risk, and Compliance platforms
Professional certifications such as CRISC, CISA, CRCM, CAMS, FRM, PRM, CFA, or CIA

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Ability to understand how multiple risk disciplines connect within a mature ERMF structure
Ability to translate risk management concepts into practical and scalable processes
Ability to identify gaps, recommend solutions, and support implementation
Strong written and verbal communication skills, with the ability to communicate effectively with all levels of leadership
Ability to prioritize multiple initiatives in a fast-paced environment
Strong analytical, organizational, and problem-solving skills, with the ability to analyze data, identify trends, and synthesize results into actionable insights
Ability to work independently and collaboratively across teams
Ability to exercise sound judgment and maintain confidentiality
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Operations Coordinator, Inflight (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Inflight Team, within the Customer Experience Division. Responsible for providing support to Flight Attendants and facilitating the enhancement of the customer experience by achieving on time departures through increased inter-departmental interaction, consistent communication, use of operational resources, and team member accountability.

What you'll do

Acts as the liaison with local and system departments, e.g. IOC, Control Center (Tower), Customer Care, Crew Scheduling, Customer Ops, Daily Ops, Catering, Cabin Appearance, Business Partners and the Flight Department
Oversee Flight Service base operational reliability by taking lead role in dependability engagement, communication, & accountability.
Handles operational events and proactively provides crew assistance or delay mitigation based on priority of engagement and operational impact.
Coordinates with Daily Operations/IOC to respond to Flight Attendant injuries and aircraft emergencies by providing appropriate base guidance and support.
Notifies rescheduled and reassigned Flight Attendants’ traveling through the base.
Provides status of department reliability and communicates irregularities which may impact the daily operation to Inflight, IOC, and Hub Control Center leadership.
Coordinates with Crew Scheduling/Tracking for pre-boarding of flights or re-crewing, if necessary.
Assists with administrative duties, such as delay investigations, daily and monthly reports pertaining to operational activities.
Investigates and documents delays including Right Start, IPD (International Premium), IFS (International Flagship Service).
Implements selected policies, as well as ensuring established guidelines are followed and enforced.
Coordinate and host base activities to support engagement initiatives
May conduct coaching and counseling as appropriate
Assists with Flight Attendant reasonable cause drug and alcohol testing.
Provides Flight Attendant EFB (Electronic Flight Bag) support.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
PC, Sabre, DECS, and RES experience
Must be able to work shift work, including weekends and holidays.
Must be able to work on-site at assigned base/location.

Preferred Qualifications- Education & Prior Job Experience

Bachelors degree preferred/or equivalent work experience.
Strongly preferred to have completed Flight Attendant training as prescribed by the FAA and whose name appears on the current Flight Attendant System Seniority List
Current Passenger Service, Passenger Sales or Crew Scheduling experience.
Knowledge of company on-time performance goals and dependability metrics.
An understanding of working with a contract labor group is desirable.

Skills, Licenses & Certifications

Sound judgement and strong decision making skills
Ability to work independently as well as collaboratively
Ability to prioritize, multi-task and manage several events and situations simultaneously
Ability to work under demanding operational conditions
Excellent interpersonal, oral and written communication skills
Ability to work all shifts, holidays, and overtime as required
Requires rotation of shifts and days off
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security
identification display areas (SIDA) and secure US Customs security badge if applicable
Must Pass U.S. Department of Transportation (DOT) mandated drug test

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Premium Guest Services Representative Part Time (Charlotte, NC, US)

Intro

Why you'll love this job

The Premium Customer Services Representative is an ambassador of American Airlines, providing superior hospitality, excellent customer service, extensive ticketing and problem resolution for our most valuable customers in all areas covered by the Premium Customer Services organization. Premium Customer Services Representatives provide enhanced, extraordinary services in a positive, enthusiastic, courteous and friendly manner to all customers and guests. Starting pay is $20.23 per hour.

What you'll do

Provide premium customer service to all customers
Register customers and verify their access to club(s) and/or lounge(s)
Greet customers by completing all guest experience items (e.g., greet customers using their name when possible, ensure name tag is visible, provide WIFI password, ask how you can assist)
Book and confirm flight reservations (e.g., using the semi-automated business review environment [SABRE], Qantas Intelligent Keypad [QIK]) All
Check premium customers in for their flights (e.g., flight changes, rebooking, passport verification swipe)
Monitor flights to identify boarding times, delays, or disruptions to best accommodate customer needs
Issue customer tickets (e.g., day of departure, reissues, future tickets)
Cancel passenger reservations, as requested
Place customers on priority lists (e.g., upgrades, standby)
Provide timely resolution of customers’ travel issues
Contact the next level of customer service support (i.e., premium services CSCs or CSMs) to address unresolved customer issues, as needed
Document customer issues in the passenger name record (PNR)
Perform club enrollment or sales activities (e.g., Admiral’s Club, credit card memberships)
Coordinate all services provided to elite status customers (e.g., Concierge Key program and Five Star service)
Assist elite status customers (e.g., Concierge Key, Five Star Members) as they move throughout terminals
Assist customers with their baggage, as needed
Monitor or maintain the appearance of the lounges or clubs (e.g., via conduct of walk-throughs)
Communicate with business partners to ensure food and beverages are provided to club and/or lounge customers at all times
Oversee the activities of business partners providing services (e.g., catering, sanitation) to the club(s) and/or lounge(s)
Assist customers with technology provided in the club(s) and/or lounge(s)
Reserve conference rooms (e.g., 1 hour) for same-day travel requests
Coordinate services for any meetings occurring in conference rooms (e.g., food for the meetings)
Complete open or close procedures for club(s) and/or lounge(s)
Address escalated customer issues or concerns
Conduct liquor inventory audit with beverage business partner (at some airports)
Monitor KeyStar system to arrange appropriate services for customers (e.g., government officials, OneWorld, Concierge Key, FiveStar) (at some airports)
Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays
Complete job-relevant trainings
Adhere to company policies, procedures, and performance standards
Wear uniforms as required by company policy
Adhere to government regulations (e.g., DOT, FAA, TSA)
Use multiple internal resources/systems, including during customer interactions

*Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED
Must be able to read, write, fluently speak and understand the English language
Bilingual language skills required in some locations
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Actively demonstrate extraordinary customer service and customer engagement in an environment of hospitality
Ability to work under pressure, handle a multitude of projects concurrently while paying close attention to detail and customer service
Excellent salesmanship skills/interpersonal skills with ability to interact effectively with all levels of management and public contact
Service-oriented and self-motivated with a high level of professionalism
Able to attend training classes in Dallas/Fort Worth, Texas
Prior customer hospitality experience strongly preferred
Maintain a well-groomed and professional appearance
Excellent communication skills
Prior travel industry experience preferred
PC experience preferred
Strong organizational and administrative skills required
Ability to work irregular and/or extended hours, including weekends and holidays
Must report to work on a regular and timely basis

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Agent Part Time (Providence, RI, US)

Intro

Why you'll love this job

The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $20.23 per hour.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.
Issue, reissue and refund passenger tickets
Book, ticket and confirm flight reservations
Rebook passengers on oversold flights and during irregular operations
Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades
Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh
Perform passenger boarding, including ticket lift and/or boarding pass lift/verification
Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria
Operate jetways/bridges for purposes of boarding and deplaning passengers
Make boarding and departure gate announcements
Deliver domestic/international flight documents
Perform passenger service flight close-out procedures
Accept, check and tag passengers’ baggage at resolution centers, full-service ticket counters, and first class ticket counters
Maintain timeline of flight boarding process
Perform customer service on the job training
Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations
Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters
Queue lines at ticket counter kiosks and ticket counters
Clear/verify international documents at kiosk in the ticket counter area and activation stations
Accept and activate passengers’ self-tagged bags at activation stations
Assist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors
Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts
Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements.
Respond and assist during security and/or emergency situations
Provide connecting passengers with gate information
Provide quality customer service in a professional manner and in accordance with American’s guidelines.
Adhere to company policies, procedures, and performance standards.
Complete job-relevant trainings
Adhere to government regulations (e.g. DOT, FAA, TSA)
Use multiple internal resources/systems including during customer interactions
Wear uniforms as required by company policy

* Reasonable accommodations may be made for qualifying individuals with disabilities.

Depending on your airport size, you may also do the following:

Perform Passenger Operation Control functions including air to ground communication as well as Tower functions Assist international passengers through customs/immigration, including baggage recheck Deliver boarding passes, international flight documents and customs/immigration forms

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED or international equivalent
Bilingual language skills required in some locations
Applicable valid driver’s license as required by local authorities
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Material Planning (Fort Worth, TX, US)

Intro

Why you'll love this job

Identifies Supply Chain inefficiencies, performs root cause analysis, creates solutions including process improvement, reporting, and tools.
Present strategic and operational analysis along with recommendations to both department leadership and supervisors/planers who implement changes

What you'll do

Develop models and present using data visualization software and tools to increase operational performance around aircraft spare parts within operating budget
Design, create and monitor results from solutions that are implemented
Interact with other departments including Line and Base Planning, Network Planning, Base Material Planning, AOG, and Stores to understand business processes and areas for improvement
Develop presentations and present findings with recommendations to key stakeholders and senior management
Develop data tables and pipelines for use in applications and analysis
Assist and support other team members and Business Analysts with complex queries, methods, and recommendations
Manage backlogs using Agile and/or Scrum methodologies
Work with users to explain solutions and optimize user experience
Ability to extract/analyze large sets of data and make recommendations based on findings

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in a quantitative discipline including Supply Chain, Business Analytics, Operations Research or other related field with 3 years related experience
3 years job related experience

Preferred Qualifications- Education & Prior Job Experience

Experience in airline: operations, supply chain, or analytics
Master’s degree in related field

Skills, Licenses & Certifications

Excellent quantitative and analytical skills with an aptitude for problem solving
Ability to shift priorities in a fast paced, dynamic work environment and meet deadlines
Proficient in SQL, knowledge/basic experience of data processing/manipulation languages
Experience with Microsoft Azure, Databricks, Data Lake
Experience with data visualization in Power Bi and Tableau
Excellent project management and organization skills, with attention to detail
Proficient with Microsoft Office 365 software including Excel, Power Point, and Teams

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Project Manager/Sr Project Manager, Technology Solutions (Fort Worth, TX, US)

Intro

Why you'll love this job

This role is part of the Next-Gen Operations Program in the Integrated Operations Center division.
The program aims to modernize Flight Operations Systems, retire legacy platforms, and develop future capabilities through multiple simultaneous workstreams focused on systems implementation, governance, and decommissioning.
As Project Manager, you will coordinate delivery, track resources, support staffing, and handle onboarding and logistics for team members and contractors.

What you'll do

•   As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
•   Drives automation and execution of key deliverables to ensure timely and effective implementation of strategic outcomes.
•   Interacts with leadership to help set direction and prioritize technology initiatives.
•   Collaboratively creates product roadmaps, contributing to strategy inputs from stakeholders. Influences stakeholder expectations for delivery of new capabilities, features, and functionalities.
•   Serves as a point of contact for Product Owners and IT partners to ensure team actions remain aligned.
•   Builds processes to improve the team’s overall efficiency.
•   Effectively communicates status to stakeholders including various levels of leadership.
•   Manages IT projects to ensure adherence to project Budget, Schedule and Scope.
•   Utilizes data analytics to track progress towards Product Objectives and Key Results using applications like Power BI and SQL Server.
•   Creates long and short-term plans, including setting targets for milestones and adhering to deadlines.
•   Facilitates meetings, records minutes, follow up on actions taken, and logging of issues/risks.
•   Maintains and tracks a playbook of technical tasks; assigning task owners and following up to ensure timelines are met

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

•   Bachelor’s degree in related field or equivalent experience/training
•   5+ years’ experience as a Project Manager or similar position in a software development environment
•   Experience working with Azure DevOps, Rally, JIRA or similar tools to manage IT projects in an Agile environment
•   3+ years of experience managing projects in a variety of computing environments (i.e. SaaS, cloud, etc.)
•   3+ years of experience converting high level business needs/requirements into system requirements

Preferred Qualifications- Education & Prior Job Experience

•   PMP or Agile certifications preferred but not required
•   Experience delivering in-house and commercial off-the-shelf applications
•   Experience synthesizing raw data into actionable results and recommendations
•   Knowledge of Azure DevOps

Skills, Licenses & Certifications

•   Excellent project management skills including prioritization, scheduling, and documentation
•   Knowledge and skills gained by managing software development projects in an Agile environment
•   Experience using data analytics using tools like Power BI and Tableau to measure and track OKRs
•   Ability to build strong relationships and communicate effectively with multiple stakeholders and various levels of leadership
•   Strong analytical and problem-solving skills to manage shifting priorities, demands and timelines
•   Positive, can-do attitude with the ability to succeed in a fast-paced work environment
•   Intermediate to advanced proficiency with an Application Lifecyle Management (i.e. Azure DevOps, Rally or JIRA) and Microsoft Office tools including Word, PowerPoint, and Excel
•   Ability to work with minimal supervision
•   Ability to be flexible and capable of adapting to constant change
•   Ability to effectively meet deadlines and prioritize tasks in a dynamic and fast-paced work environment
•   Ability to work in a stressful environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Workforce Management (Airport Staffing) (New York City, NY, US)

Intro

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Domestic Airports Team within the Customer Experience Division

The pay range for this role is $51,000 to $86,500, taking into account the qualifications and experience of the selected candidate.

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Ability to solve complex staffing issues with minimal oversight
Strong communicator with all levels of the operation
Can manage multiple software programs at the same time to quickly analyze the operation and determine best course of action throughout the day
Coordinate assignments for frontline team members to dynamically work flights at gates
Utilizes GS Realtime and other programs (i.e. Prime, GETNG, SABRE) to identify and grant day of overtime, provide staffing inputs and tour reports
Being proactive and efficient with time management
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED Equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Applicable valid driver’s license as required by local authorities

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Compensation (Fort Worth, TX, US)

Intro

Why you'll love this job

The Manager, Compensation is part of the Global Compensation, Mobility, and People Support team within the People Division. This leader reports to the Director, Compensation. The role partners closely with HR and business leaders to support compensation decisions and ensure alignment with pay philosophy, governance, and market competitiveness.

What you'll do

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Manage daily operations of broad‑based compensation programs, including job leveling, salary structures, annual merit processes, compensation policies, budgeting inputs, salary survey participation, and market research.
Build collaborative, consultative relationships with business leaders and HR partners to support business needs while ensuring equitable, consistent, and competitive compensation practices.
Partner closely with the broader People organization—including Talent Acquisition, People Business Partners, Compliance, and HRIS—to support compensation decisions, resolve issues, and maintain alignment with policies and governance.
Conduct and review comprehensive compensation analyses to evaluate pay issues, recommend solutions, and ensure market competitiveness using internal and external benchmarking data.
Provide guidance and recommendations on offers, promotions, job leveling, pay grade assignments, range placements, and retention actions while ensuring decisions align with compensation philosophy and governance.
Support the development, administration, and communication of compensation programs, policies, and job architecture updates in partnership with cross‑functional Compensation teams.
Represent the Compensation team in cross‑functional discussions; provide backup coverage for peers as needed and escalate complex items to the Director when appropriate.
Collaborate closely with other Compensation team members to share insights, ensure consistency in recommendations, and drive continuous improvement in compensation processes and tools.
Additional responsibilities as assigned.

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

Bachelor’s degree in Business Administration, Human Resources or other related field or equivalent related experience
5 years work experience in a compensation/analytical role
3 years experience with complex project management

Preferred Qualifications – Education & Prior Job Experience

5+ years of progressive compensation experience
Experience supporting large, complex, or multi‑functional business groups
Experience designing and administering incentive plans
Experience working in aviation, transportation, or similarly large operational environments

Skills, Licenses, and Certifications

Ability to manage competing projects and priorities and identifying ways to efficiently complete projects and analyses accurately and on-time
Ability to build relationships and provide advice/internal consultation to corporate leaders and team members
Experience managing or leading others (directly or indirectly)
Strong analytical skills with proficiency in Excel and compensation tools
Experience conducting market pricing and managing annual compensation processes
Ability to communicate highly sensitive information effectively to employees and management at all levels of the company
Expert knowledge in compensation structures, job grading, job slotting, HR policy and reporting requirements
Attention to detail and strong analytical skills
CCP (Certified Compensation Professional) or progress toward certification

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

Operations Coordinator, Inflight (Boston, MA, US)

Intro

Why you'll love this job

What you'll do

Acts as the liaison with local and system departments, e.g. IOC, Control Center (Tower), Customer Care, Crew Scheduling, Customer Ops, Daily Ops, Catering, Cabin Appearance, Business Partners and the Flight Department
Oversee Flight Service base operational reliability by taking lead role in dependability engagement, communication, & accountability.
Handles operational events and proactively provides crew assistance or delay mitigation based on priority of engagement and operational impact.
Coordinates with Daily Operations/IOC to respond to Flight Attendant injuries and aircraft emergencies by providing appropriate base guidance and support.
Notifies rescheduled and reassigned Flight Attendants’ traveling through the base.
Provides status of department reliability and communicates irregularities which may impact the daily operation to Inflight, IOC, and Hub Control Center leadership.
Coordinates with Crew Scheduling/Tracking for pre-boarding of flights or re-crewing, if necessary.
Assists with administrative duties, such as delay investigations, daily and monthly reports pertaining to operational activities.
Investigates and documents delays including Right Start, IPD (International Premium), IFS (International Flagship Service).
Implements selected policies, as well as ensuring established guidelines are followed and enforced.
Coordinate and host base activities to support engagement initiatives
May conduct coaching and counseling as appropriate
Assists with Flight Attendant reasonable cause drug and alcohol testing.
Provides Flight Attendant EFB (Electronic Flight Bag) support.
Salary Range: $51,000-66,000.00

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
PC, Sabre, DECS, and RES experience
Must be able to work shift work, including weekends and holidays.
Must be able to work on-site at assigned base/location.

Preferred Qualifications- Education & Prior Job Experience

Bachelors degree preferred/or equivalent work experience.
Strongly preferred to have completed Flight Attendant training as prescribed by the FAA and whose name appears on the current Flight Attendant System Seniority List
Current Passenger Service, Passenger Sales or Crew Scheduling experience.
Knowledge of company on-time performance goals and dependability metrics.
An understanding of working with a contract labor group is desirable.

Skills, Licenses & Certifications

Sound judgement and strong decision making skills
Ability to work independently as well as collaboratively
Ability to prioritize, multi-task and manage several events and situations simultaneously
Ability to work under demanding operational conditions
Excellent interpersonal, oral and written communication skills
Ability to work all shifts, holidays, and overtime as required
Requires rotation of shifts and days off
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security
identification display areas (SIDA) and secure US Customs security badge if applicable
Must Pass U.S. Department of Transportation (DOT) mandated drug test

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Assistance Representative Part Time (Columbus, OH, US)

Intro

Why you'll love this job

The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $16.58 per hour.

What you'll do

These are the essential functions of the job

Greeting customers when they enter the airport or arrive in the ticket area
Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)
Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces)
Troubleshooting kiosk technology issues to identify the source of issues or errors
Communicating with IT about kiosk technology issues that require additional servicing
Verifying that customers’ carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity)
Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk)
Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight)
Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time)
Accepting and activating customers’ self-tagged baggage at the activation station
Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location)
Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies)
Refer customers to customer service agents when appropriate
Performing clearance and verification of documents at kiosks
Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area
Assisting unaccompanied minors with boarding, deplaning, or other transportation
Providing customers with gate information and directions
Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports)
Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement
Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Wear uniforms as required by company policy
Provide quality customer service in a professional manner in accordance with American’s guidelines
Use multiple internal resources/systems, including during customer interactions

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED or international equivalent
Must be 18 years of age or older
Read, write, fluently speak and understand the English language.
Bilingual language skills may be required in some locations
Applicable valid driver’s license as required by local authorities
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Inventory Analyst, Inflight Dining Operations (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Inflight Dining Operations Team within the Inflight Division.
This position is responsible for the analysis and reporting on changes in Inflight Dining Operations products and equipment in addition to supporting the day-to-day needs of the catering operation.

What you'll do

Coordinates with internal and external stakeholders to define all product requirements for Inflight catering equipment
Forecasts component volumes to support product changes and develops models to improve order accuracy
Performs cross functional and departmental analyses as needed
Manages the logistics and distribution of Inflight catering equipment to support daily/weekly/monthly caterer needs
Provides financial impact and scenario analysis on Inflight Dining Operations policy changes, product refreshes, or major redesigns
Collaborates with AA’s Purchasing department to establish product and service bid requirements and timelines to ensure successful onboard product launches
Makes recommendations to senior management on ways to increase efficiency and reduce costs associated to our Inflight Dining Operations programs
Ability to travel as required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent experience/training
3+ years of related experience
Knowledge of market / industry trends related to Inflight Dining Operations
Strong analysis and modeling skills

Preferred Qualifications- Education & Prior Job Experience

Masters of Business Administration
Knowledge of Inflight Dining Operations
Previous vendor management experience

Skills, Licenses & Certifications

Strong results driven leader
Strong analytical and presentation skills
Strategic mindset with the ability to persuade and influence others while balancing multiple priorities simultaneously
Strong time management skills
Ability to proactively identify solutions to complex issues and influence appropriate stakeholders in decisions
Ability to become proficient with frequently used reporting tools and systems (e.g. AirVision Inflight, and other AirVision interphases and querying its databases)
Proficient with Microsoft Office to include Word, Excel, Outlook, PowerPoint, Access and MS Query

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Airport Innovation (Fort Worth, TX, US)

Intro

Why you'll love this job

The Manager, Airport Innovation leads and develops a team of analysts and project managers while driving multiple concurrent innovation initiatives across airport and contact center customer experience. This role is responsible for shaping strategy, building data-driven business cases, and guiding product evaluations and proofs of concept to secure funding and advance high-impact initiatives. It also ensures clear prioritization, stakeholder alignment, and execution by translating complex topics into decision-ready insights and driving accountability across teams.

What you'll do

Lead, coach, and develop a team of analysts and project managers
Support and lead the strategy and design of multiple concurrent innovation initiatives across airport and contact center customer experience
Execute product evaluations, proofs of concept, and commercial feasibility analysis by working with internal stakeholders and external partners
Create business cases supported by data analysis, proofs of concept, and projected business value to obtain funding for key initiatives
Define scope, sequencing, and delivery timelines aligned to financial and operational risk, customer and team member impact, and regulatory requirements
Translate complex technical or operational topics into clear, decision-ready narratives
Prepare and present updates to senior leaders and steering committees
Set clear priorities, provide decision clarity, and remove blockers for the team
Make tradeoff decisions around resource allocation, timing, and
Drive alignment on ownership, process changes, and change management plans

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

Bachelor’s and/or master’s degree in a relevant field, or equivalent experience and/or training
5+ years of airline or transportation industry experience

Preferred Qualifications – Education & Prior Job Experience

2+ years of people leadership experience in product and/or project management
3+ years of experience in product and/or project management roles
Extensive knowledge of airport operations and key success factors
Experience applying AI in occupational settings to improve productivity

Skills, Licenses, and Certifications

Strong people leadership experience in a product, program, or innovation environment
Demonstrated ability to lead cross-organizational initiatives without direct authority
Comfort operating at both strategic and execution levels
Experience working with engineering, airport, contact center, and finance partners
Exceptional written and verbal communication skills for executive audiences

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, IT Engineering (Fort Worth, TX, US)

Intro

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.

What you'll do

Exhibits strong business and leadership skills, deep technology perspective to guide solutions, and strong communication skills to coordinate with Engineers to ensure they understand business needs and objectives, as well as technical requirements of products
Collaborates with Business and IT leadership to execute and communicate organization’s technical vision, mission, and work priorities, and drives progress towards roadmaps and ensures efficient technical product management and effective communication with stakeholders
Creates environment for delivery teams to be self-governing organizations who are accountable for their own performance and delivery commitments and measured accordingly
Removes roadblocks, cultivates relationships, and effectively communicates across IT and at various levels of leadership
Removes squad impediments and emphasizes cross-functional collaboration between roles
Provide input on technology decisions, people management, and product features across all stages of product lifecycle
Establish open lines of communication between engineering squads and IT leadership, and support clear adherence to business requirements
Facilitate and monitor clear Engineer check-ins, sprint deliverables, and open communication toward squads and stakeholders
Drives forward increased technical upskilling across organization with education, programs, and metrics
Manage Engineer staffing strategy to ensure alignment to Scrum and Agile principles and work closely with Scrum Lead
Promote use of industry leading technology trends and continuously assess AA IT needs and areas for improvement
Manages and leads adoption and migration of new and emerging technologies
Leads, develops, and mentors a high performing engineering team of individuals with a diverse range of technical skills and experiences
Leads efforts to optimize cloud spend, driving FinOps strategies, capacity planning, and architectural efficiency.
Exhibits a desire for continuous learning and sharing of new knowledge within the organization
Responsible for the hiring and managing of squad members, including staffing and performance reviews as well
Responsible for budget management and forecasting
Manages production issues and off-hours support, communication, and coordination, as needed
Works extended hours occasionally, based on the needs of the project and the operation

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Technology, Computer Science, Information Systems,  or related technical discipline, or equivalent experience/training
5 years of experience participating in delivery of solutions using ITIL / Agile / XP, or similar methodologies
3 years of experience leading product teams

Preferred Qualifications- Education & Prior Job Experience

Airline industry experience, including engineering / business processes and supporting technology

Skills, Licenses & Certifications

Proven track record in leading Engineering initiatives that generate substantial value; well organized, able to multi-task, able to prioritize with minimal direction
Strong technical leadership, and extensive experience in Agile methodology-style leadership environment
Experience working in an AI enabled Enterprise environment
Exposure to enterprise software and data integration patterns on Azure and/or IBM Cloud environments.
Excellent communication skills to present to executive management often and emphasize the important intersection of business and technology
Proven ability to handle multiple products/work streams and demands efficiently
Experience in leading a team of individuals with various levels of skills and experience in potentially high stress and challenging situations
Demonstrated initiative, flexibility, and ability to adapt to changing priorities and work environment
Leads, influences, and upholds technology standards to ensure resiliency goals are met and continuously improved upon
Basic financial skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Customer Care (New York City, NY, US)

Intro

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Airports Team within the Customer Experience Division.

The pay range for this role is $51,000 to $86,500, taking into account the qualifications and experience of the selected candidate.

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty
Manage escalated service issues and be visible to your team members when problems arise
Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.
Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision-making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Administrator, Inflight Training (Fort Worth, TX, US)

Intro

Why you'll love this job

Responsible for auditing and updating Flight Attendant Initial Operating Experience and Qualification records in accordance with Federal Aviation Administration (FAA) and company policies. Additionally, this position will directly support the Inflight Training Operations Team.
This position will require you to work a varying schedule including weekends and holidays.
This job is a member of the Flight Services Training Records team within the Flight Service group.

What you'll do

Support all initial, recurrent, and leave of absence training programs
Build and maintain initial class roster for all training events
Load applicable web-based trainings and exams, as needed
Issue/Update Flight Attendant qualifications following completion of training, as needed.
Preform audit(s) of all web-based training completion, issued qualifications and, training eligibility for all students attending training
Work directly with Flight Attendant(s) to resolve issues with web-based training and class enrollment
Assist Scheduler, Flight Service Training with staffing training programs, and support monthly Instructor bidding as needed
Support daily CQ forecasting, Comply365 form processing, and class creation for base expansion in coordination with Training Support
Communicate schedule adjustments, overnight accommodations, and flight reservations to instructor team
Flex to support additional duties, as needed

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED equivalency
Advanced FOS knowledge and experience

Preferred Qualifications- Education & Prior Job Experience

Bachelor’s degree or equivalent work experience
Previous experience supporting record keeping and qualification issuance under Federal Aviation Administration (FAA) guidelines
Experience supporting a dynamic operation with shifting priorities
Experience working in or supporting a call center team
Knowledge of Flight Attendant Joint Collective Bargaining Agreement (JCBA)

Skills, Licenses & Certifications

Advanced knowledge of MS Office, Enterprise LMS, and DECS/RES
Knowledge of Macro creation/usage in excel
Ability to work in a team environment
Knowledge of Flight Attendant legalities and contractual obligations
Must be able to meet multiple daily deadlines
Strong written and verbal skills
Self-directed work ethic

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Technology Product Management (Fort Worth, TX, US)

Intro

Why you'll love this job

Join a forward-thinking team at the intersection of data innovation and commercial strategy. As Manager of the Global Sales & Distribution Data Team, you will lead the vision, development, and execution of a comprehensive data strategy that treats data as a product—designed, built, and maintained with the same rigor and customer centric mindset as any other business offering.

What you'll do

Data as a Product Leadership: Champion a product-oriented approach to data—defining clear ownership, roadmaps, and success metrics for data assets that serve internal and external consumers. Ensure data products are discoverable, trustworthy, and continuously evolving to meet business needs. Strategic
Data Planning: Architect and implement an end-to-end data strategy for Global Sales & Distribution, aligning with enterprise goals and enabling data-driven decision-making across the organization.
Agile Delivery & Execution: Lead Agile development practices across cross-functional teams. Collaborate with PMO to prioritize initiatives and ensure timely, high-quality delivery of data products and solutions.
Stakeholder Engagement: Partner with business leaders, product managers, and technical teams to understand needs, educate on data capabilities, and drive adoption of data products.
Innovation & Continuous Improvement: Foster a culture of experimentation and iteration. Leverage modern data platforms, automation, and AI/ML to enhance the value and usability of data products.
Governance & Compliance: Ensure all data products adhere to enterprise data governance standards, including data quality, lineage, security, and regulatory compliance.
Team Development: Mentor and develop a high-performing team of data professionals. Promote a collaborative, product-focused culture that values innovation, accountability, and impact.
Data Quality for GenAI Readiness: Establish robust data quality frameworks to ensure data is accurate, complete, timely, and context-rich— critical for enabling advanced analytics and GenAI use cases. Drive initiatives to standardize, cleanse, and enrich data, making it AI-ready and aligned with enterprise knowledge models

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent experience/training
5 years experience in airline commercial strategy and/or data management, including at least 2 years leading team(s).

Preferred Qualifications- Education & Prior Job Experience

10 years experience in airline commercial strategy and/or data management, including at least 2 years leading team(s).
Experience in integrated marketing, loyalty programs, B2B sales, airline industry knowledge

Skills, Licenses & Certifications

Knowledge of airline industry, loyalty program design, airline technology required to deliver fare and customer experience products end-to-end, Global Sales & Distribution channels, B2B consumer behavior, modern customer engagement and marketing techniques powered by technology
Ability to lead a large team according to American’s leadership model
Ability to work collaboratively across departments to generate consensus and solicit support for product implementations
Ability to propose and defend strategies to senior leadership
Ability to interact professionally with B2B channels and customers

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Product Owner, Technology Products (Fort Worth, TX, US)

Intro

Why you'll love this job

Join the Cargo Solutions Delivery team at American Airlines Cargo, where you'll play a key role in aligning cargo processes and suppporting applications with our strategic business goals.
As the Product Owner for the Financial Optimzation product, you will represent the voice of our Cargo Commercial and Cargo Accounting teams. Your focus will be on delivering technical solutions that meet user needs and drive business value across our cargo operations.

What you'll do

Contributes to the cocreation of Product Vision and Product Strategy tied to Portfolio goals
Utilizes technical knowledge such as A/B testing, product architecture, continuous deployment process, DevOps practices, data models and analytics, querying languages, tools supporting automation/metrics and other technologies in support of the products/services owned
Communicates regularly on OKRs, product roadmap, planned development, upcoming releases, and areas requiring leadership’s attention
Coordinates with other Product team members to manage product dependencies and increments of value
Performs continuous product discovery and offers valuable solutions that align to Product OKRs
Understands the budgetary implications, related organizational constraints in factoring areas of focus
Uses data to define baselines, measure outcomes, share insights, order backlog items, etc.
Conducts competitive benchmarking, presents new technologies/solutions, identifies unmet/underserved need
Defines and maintains a healthy backlog, operating consistently in adopting organizational standards and presents the backlog items with squads and external team members
Seeks input from product, process and technology areas and balances time-sensitive improvements needed for maintaining both technical and product health
Collaborates with various internal team members (i.e. UX, Technology, Vendors, Risk, Compliance, Security
Influences leaders, squads and peers on product strategy, roadmap items, OKRs and upcoming releases
Practices agility in discovering and delivering value continuously

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in related field plus 3 years of experience in Product Management/ Delivery (ex: product analyst, user researcher, product owner, etc.) or 5 years of relevant work experience

Preferred Qualifications- Education & Prior Job Experience

Experience determining Product Market fit and defining a Go-to-Market strategy
Demonstrate familiarity with Agile Product Management tools

Skills, Licenses & Certifications

Relevant certifications in Product Management/Product Delivery field
Has strong knowledge/expertise of product domain including the business model, constraints, regulations, user experiences, etc.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Product Coordinator, Technology Products (Fort Worth, TX, US)

Intro

Why you'll love this job

The Product Coordinator, Technology Products is part of the Tech Ops Product Management team within the Ops Planning and Performance Division. This role supports the product development lifecycle by triaging issues, conducting research, and providing data-driven insights to inform backlog prioritization and strategy. It involves close collaboration with cross-functional teams, test support, and regular communication with stakeholders to ensure product success and continuous improvement. This position could be located in DFW, PHX, or TUL with at least 50% travel.

What you'll do

•   Triage product issues to help inform the product backlog
•   Bug/ defect testing and research
•   Provide tactical support and ad-hoc research for product that supports the product strategy
•   Identify concerns and researches solutions
•   Engage with frontline leaders and team members to solicit and incorporate feedback into product planning
•   Provide quantitative and/or qualitative analysis and insights to inform product backlog prioritization
•   Support product playbacks with an emphasis on product metrics
•   Conduct product meetings: completes product tracking/ analysis reports; reports to management and business owners regarding product progress, issues, and risks
•   Partner with business, IT, and leadership to facilitate product success
•   Review and support test data, test plan, and test scenarios
•   Develop and maintain business rules for the product
•   Ability to work across time zones as needed

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in technology, business, aviation management, communications, or relates fields
• 2+ years of relevant work experience

Preferred Qualifications- Education & Prior Job Experience

• 3 years of relevant industry experience

Skills, Licenses & Certifications

•   Working knowledge of Word, Excel, PowerPoint, Teams, SharePoint, Rally or other product and project tracking tools
•   Ability to conceptualize, create and present analyses and strategies to all levels of leadership
•   Knowledge of Cognos, Mosaic, Tableau, etc
•   Ability to effectively interact with all levels of employees
•   Ability to build strong consensus and achieve results as a team
•   Ability to think critically/ analytically and draw meaningful conclusion from large datasets
•   Ability to work under pressure, prioritize projects, meet all deadlines, balance the big picture with the requisite details and maintain flexibility
•   Knowledge of corporate policies and operational processes and procedures

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Team Lead, AACU Payments Processing (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is within the American Airlines Credit Union. The role is responsible for daily execution of the payment processing functions within the Payments & Digital Strategy Department at American Airlines Credit Union.

What you'll do

Lead and manage the daily wire/funds transfer functions to ensure strict compliance of applicable rules & regulations and Federal Banking laws
Evaluate daily wire/funds transfer workload, and assigns daily tasks to the wire transfer team, ensuring accuracy and completion of all daily work by the respective deadlines
Support the general ledger account reconciliation for Funds Transfers
Review and correct any GL out of balances
Handle member escalation issues
Ensure all wires (incoming and outgoing) are processed accurately daily
Maintain user authorization records for wire/funds transfer to comply with the Federal Reserve Bank and other detailed records for Internal/External audit purposes
Assist with wire transfer audits
Facilitate and support departmental projects – submit and monitor Support Cases with IT
Cross-train and assist within the department
Review and approve wires (domestic and international)
Assist with updating departmental Policies and Procedures and coordinates communications with the Solution Center to deliver Payments Processing/wire transfer related updates to staff
Coordinate monthly meetings for the Payments Processing/wire group, including meeting agenda, meeting minutes, updates and any follow up that may be required
Perform administrator duties for the third-party applications used in the department: FedLine,Tranzact, Convera, etc.
Remain up to date on current developments in the Payments world by regularly attending conferences and other workshops
Ensure proper phone coverage and be available to assist with member and other departments/branches questions
Research and resolve wire/funds transfer issues
Perform other duties as assigned
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED

Preferred Qualifications- Education & Prior Job Experience

Bachelor’s degree in business, finance or a related area of study or equivalent experience
Previous banking or Credit Union experience with Payments transactions and systems
Experience and knowledge of Episys, Convera and FedLine
Previous supervisory or leadership experience
Wire certification

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Ability to demonstrate superior people management and employee engagement skills, to include directing, coaching, counseling and motivating staff
Ability to supervise multiple staff personnel
Ability to demonstrate excellent oral and written communication skills and exercise effective interpersonal skills
Ability to effectively work with people of varying backgrounds and levels and securing inter- and intra-departmental and external cooperation
Ability to evaluate processes and make recommendations for automating solutions for process efficiencies
Ability to perform in a fast-paced environment, handle multiple tasks and function as an integral part of a team
Ability to self-motivate with strong organization skills and capacity for attention to detail
Ability to demonstrate strong analytical and decision making skills
Ability to work independently with minimal supervision
Ability to work well under deadlines and high volume pressure
Ability to work varying schedules, including evenings and weekends
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Assistance Representative Part Time (Orlando, FL, US)

Intro

Why you'll love this job

The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $16.58 per hour.

What you'll do

These are the essential functions of the job

Greeting customers when they enter the airport or arrive in the ticket area
Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)
Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces)
Troubleshooting kiosk technology issues to identify the source of issues or errors
Communicating with IT about kiosk technology issues that require additional servicing
Verifying that customers’ carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity)
Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk)
Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight)
Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time)
Accepting and activating customers’ self-tagged baggage at the activation station
Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location)
Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies)
Refer customers to customer service agents when appropriate
Performing clearance and verification of documents at kiosks
Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area
Assisting unaccompanied minors with boarding, deplaning, or other transportation
Providing customers with gate information and directions
Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports)
Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement
Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Wear uniforms as required by company policy
Provide quality customer service in a professional manner in accordance with American’s guidelines
Use multiple internal resources/systems, including during customer interactions

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED or international equivalent
Must be 18 years of age or older
Read, write, fluently speak and understand the English language.
Bilingual language skills may be required in some locations
Applicable valid driver’s license as required by local authorities
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Assistance Representative Full Time (Orlando, FL, US)

Intro

Why you'll love this job

The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner. Strating pay is $16.58 per hour.

What you'll do

These are the essential functions of the job

Greeting customers when they enter the airport or arrive in the ticket area
Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)
Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces)
Troubleshooting kiosk technology issues to identify the source of issues or errors
Communicating with IT about kiosk technology issues that require additional servicing
Verifying that customers’ carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity)
Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk)
Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight)
Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time)
Accepting and activating customers’ self-tagged baggage at the activation station
Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location)
Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies)
Refer customers to customer service agents when appropriate
Performing clearance and verification of documents at kiosks
Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area
Assisting unaccompanied minors with boarding, deplaning, or other transportation
Providing customers with gate information and directions
Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports)
Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement
Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Wear uniforms as required by company policy
Provide quality customer service in a professional manner in accordance with American’s guidelines
Use multiple internal resources/systems, including during customer interactions

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED or international equivalent
Must be 18 years of age or older
Read, write, fluently speak and understand the English language.
Bilingual language skills may be required in some locations
Applicable valid driver’s license as required by local authorities
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Aircraft Line Maintenance Hub (New York City, NY, US)

Intro

Why you'll love this job

This job is a member of the Line Maintenance Team within the Integrated Operations Division.
Responsible for overseeing aircraft maintenance technicians in the repair and return to service of American Airlines’ aircraft. Supervisors are front line leaders of people in the safe, compliant and timely return to service our aircraft. They do this by effectively managing the workload, resources, and work relationships of both internal customers & support groups and external regulatory authorities & vendors.
Salary range: $106,000 to $138,000

What you'll do

Guides and directs terminal and/or hangar aircraft maintenance through crew chiefs and leads
Oversees the implementation of the organization's plans, processes, policies, and procedures
Ensures crews are efficiently utilized to accomplish the operation’s workload
Meets company objectives in accordance with company policies and procedures
Responsible for timely and comprehensive communication flow to the workforce
Maintains effective work relationships with airport management, FAA, TSA, other government agencies, suppliers, and similar groups
Collaborates with other supervisors to accomplish directives and objectives
Identifies and takings steps to correct unsatisfactory results
Identifies training and development needs of AMTs within span of control
Provides effective feedback for crew chief and lead coaching/development
Effectively works with union leadership and workforce

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
3 to 4 years of aircraft maintenance experience
FAA Airframe & Powerplant Certificate
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

Associates or Bachelor’s degree in business or technical field or equivalent work experience
2 years of a successful track record of management in maintenance and/or production environments
3 years hands-on experience in the repair or manufacture of large transport category aircraft

Skills, Licenses & Certifications

Knowledge of functional area
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to supervise management, non-management and contract labor work groups
Ability to concurrently handle multiple responsibilities
Strong interpersonal and PC skills
Ability to concurrently supervise multiple areas of responsibility

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Staff Assistant II, Airport Hub/Gateway (Los Angeles, CA, US)

Intro

The pay range for this role is $38,000 - to $55,000 taking into account the qualifications and experience of the selected candidate.

Why you'll love this job

This job is a member of the Airport Hubs & Gateway Team within the Customer Experience Division
Responsible for handling one or more of the following as their primary role
- Attendance and compliance
- Distribution of equipment and supplies
- Coordinating payroll
- Coordinating and maintaining operation coverage and lost time
- Managing new hire and transfer boarding
The pay range for this role is $38,000 to $55,000 taking into account the qualifications and experience of the selected candidate.

What you'll do

Performs a wide variety of office duties including: coordinating meeting arrangements, typing, filing, ensuring telephone coverage, greeting and directing customers, handling mail, ordering and distributing office supplies, reconciling P-card spending, tracking anniversaries/birthdays, and arranging travel and hotel accommodations
Provides assistance with preparation of management presentations and special projects as required
Troubleshoots and escalates office technology issues, including telephone and copier machines
Tracks and ensures employees complete onboarding duties, including appropriate system access, assignment of lockers, mailboxes, uniforms, badges, fingerprinting, training, etc.
Assists in station event planning, coordination, and execution (i.e. Do Crew, luncheons, holiday meals, recognition events)

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
Previous office/clerical experience

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Knowledge of MS Office Products including Word, Excel, PowerPoint, etc.
Knowledge of policies, procedures, and corporate structure
Ability to prioritize work, be detail-oriented and meet deadlines
Ability to perform in a fast paced environment and handle multiple tasks simultaneously
Ability to be self-motivated with strong organizational skills
Ability to grasp concepts and functionality of specific software and programs
Ability to effectively communicate both verbally and written with all levels within the Organization
Excellent interpersonal skills with a focus on customer service
Approachable and professional demeanor
High level of professionalism and ability to maintain confidentiality
Strong verbal and written communication skills
Ability to work varied hours and holidays (as business needs may vary)
Must be able to secure appropriate airport authority and/or US Customs security badges, (if applicable)
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

The pay range for this role is $38,000 - to $55,000 taking into account the qualifications and experience of the selected candidate.

Premium Guest Services Representative Part Time (New York City, NY, US)

Intro

Why you'll love this job

What you'll do

Provide premium customer service to all customers
Register customers and verify their access to club(s) and/or lounge(s)
Greet customers by completing all guest experience items (e.g., greet customers using their name when possible, ensure name tag is visible, provide WIFI password, ask how you can assist)
Book and confirm flight reservations (e.g., using the semi-automated business review environment [SABRE], Qantas Intelligent Keypad [QIK]) All
Check premium customers in for their flights (e.g., flight changes, rebooking, passport verification swipe)
Monitor flights to identify boarding times, delays, or disruptions to best accommodate customer needs
Issue customer tickets (e.g., day of departure, reissues, future tickets)
Cancel passenger reservations, as requested
Place customers on priority lists (e.g., upgrades, standby)
Provide timely resolution of customers’ travel issues
Contact the next level of customer service support (i.e., premium services CSCs or CSMs) to address unresolved customer issues, as needed
Document customer issues in the passenger name record (PNR)
Perform club enrollment or sales activities (e.g., Admiral’s Club, credit card memberships)
Coordinate all services provided to elite status customers (e.g., Concierge Key program and Five Star service)
Assist elite status customers (e.g., Concierge Key, Five Star Members) as they move throughout terminals
Assist customers with their baggage, as needed
Monitor or maintain the appearance of the lounges or clubs (e.g., via conduct of walk-throughs)
Communicate with business partners to ensure food and beverages are provided to club and/or lounge customers at all times
Oversee the activities of business partners providing services (e.g., catering, sanitation) to the club(s) and/or lounge(s)
Assist customers with technology provided in the club(s) and/or lounge(s)
Reserve conference rooms (e.g., 1 hour) for same-day travel requests
Coordinate services for any meetings occurring in conference rooms (e.g., food for the meetings)
Complete open or close procedures for club(s) and/or lounge(s)
Address escalated customer issues or concerns
Conduct liquor inventory audit with beverage business partner (at some airports)
Monitor KeyStar system to arrange appropriate services for customers (e.g., government officials, OneWorld, Concierge Key, FiveStar) (at some airports)
Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays
Complete job-relevant trainings
Adhere to company policies, procedures, and performance standards
Wear uniforms as required by company policy
Adhere to government regulations (e.g., DOT, FAA, TSA)
Use multiple internal resources/systems, including during customer interactions

*Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED
Must be able to read, write, fluently speak and understand the English language
Bilingual language skills required in some locations
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Actively demonstrate extraordinary customer service and customer engagement in an environment of hospitality
Ability to work under pressure, handle a multitude of projects concurrently while paying close attention to detail and customer service
Excellent salesmanship skills/interpersonal skills with ability to interact effectively with all levels of management and public contact
Service-oriented and self-motivated with a high level of professionalism
Able to attend training classes in Dallas/Fort Worth, Texas
Prior customer hospitality experience strongly preferred
Maintain a well-groomed and professional appearance
Excellent communication skills
Prior travel industry experience preferred
PC experience preferred
Strong organizational and administrative skills required
Ability to work irregular and/or extended hours, including weekends and holidays
Must report to work on a regular and timely basis

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Team Lead, Global Sales (Fort Worth, TX, US)

Intro

Why you'll love this job

The primary purpose of this role is to lead the planning and analytics needs for Corporate and Agency teams within the Global Sales Organization
The key functions of this role include developing frameworks and processes to drive efficiency and indirect channel revenue performance in partnership with internal Sales stakeholders and across the commercial organization. Responsibilities will span the lifecycle of planning initiatives, from conception to implementation to evaluation.
The role is a member of the Sales Operations team within Global Sales

What you'll do

Leads communications directly with business units to understand their business problems and reporting needs.
Leads the development of creative proof-of-concept solutions that can be easily articulated to the sales and broader commercial organizations
Leads the development of Sales data solutions, reporting and analytics data models using SQL, Advanced Excel and PowerBI.
Maintains reliability and scalability of solutions through the implementation of standards, best practices, and advanced technologies
Leads the creation and maintenance of documentation, reporting and analyses related to initiatives and budgets
Proactively evaluates performance to highlight opportunities for improvement through strategic recommendations.
Leads ad-hoc analysis and other program administration as required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in Business or MIS with a focus on business technology or data analytics
3 years experience in an Airline or Travel Related Industry
1 year experience in a Leadership position

Preferred Qualifications- Education & Prior Job Experience

MBA and 5 years of experience in an airline function

Skills, Licenses & Certifications

Technical skills including Microsoft SQL, Python, Microsoft Power BI, and Tableau
Strong executive and cross functional communication

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Production Assistant, Base Technical Operations (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Base Maintenance Team within the Integrated Operations Division.
Responsible for providing clerical administration support for Maintenance Base employees.

What you'll do

Develops and maintains various department reports, including weekly headcount reports
Supports all aspects of WorkBrain maintenance, including time coding, shift schedules, maintain currentcrew lists, process overtime, shift swaps, and vacation with union bid lists, etc.
Maintains confidential employee files, field Trip and overtime records using WorkBrain database and/orStaff Admin
Provides front desk telephone coverage, including inquires
Greets and directs base employees and external visitors
Maintains office supplies inventory and initiates department supplies order when necessary
Submits transactions for computer and system access and password resets
Sorts and files data and correspondence; interacts with all levels of management and shop employees
Type 25-49 wpm
Must be able to work any shift, including nights and weekends

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
Office experience

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Knowledge of RES, DECS, Sabre, IMS, View Direct, SmAArtbuy, I-Payables and WorkBrain
Ability to prioritize and organize work functions effectively
Exercise good judgement and work under time constraints with professionalism, efficiency, patience andtact
Ability to prepare correspondence and format reports
Ability to track, coordinate, and oversee several projects simultaneously with minimum supervision
Ability to maintain confidentiality including payroll information
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airportsecurity identification display areas (SIDA), if applicable
Ability to secure appropriate airport authority and/or Customs security badges, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Aircraft Base Maintenance (Tulsa, OK, US)

Intro

Why you'll love this job

This job is a member of the Base Maintenance Team within the Integrated Operations Division.
Responsible for leading a team of supervisors, crew chiefs, aircraft maintenance technicians, and administrative team members as a key member of the dynamic and fast-paced American Airlines Maintenance organization.
This job ensures safety, quality, production, and budgetary commitments are met.

What you'll do

Manages the daily Production requirements through subordinates
Provides short and long term strategic direction for department
Ensures team members are following procedures in order to ensure maximum efficiency, compliance and safety
Leads staff to ensure team members skills are utilized to the highest degree possible; leads coordination with Maintenance Training to ensure on-going enhancement of staff and skill set
Conducts regular meetings with Business Reviews and Boardwalks to ensure best possible communication, identification, and resolution of action items
Monitors the coordination of maintenance manpower requirements overtime and consistency with program scheduling and priorities
Maintains effective communication between Maintenance, Engineering, Facilities Maintenance and other Supply Chain groups
Ensures development, review and validation of maintenance requirements to ensure appropriate training for maintenance as well as leadership development
Ensures all mandatory requirements are scheduled/completed to maximize the efficiency and effectiveness of the applicable aircraft, component, or engine flow plan as well as the safe operation of the fleet
Ensures team members know, understand and are engaged in achieving critical Metrics and key performance indicators
Develops LEAN Improvement Strategy
Manages hangar-wide flow of maintenance aircraft such as scheduled maintenance, mods and drop-ins by shift
Executes manpower deployment and shift production requirements

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Business, Aeronautics or related field or equivalent experience/training
4 years experience leading other supervisory management personnel
Experience in positions requiring budget understanding, resource forecasting and management and workload planning in maintenance environments
3 years Aircraft Maintenance Operations or compliance equivalent experience

Preferred Qualifications- Education & Prior Job Experience

5 years leadership experience
Lean, Continuous Improvement or Six Sigma experience

Skills, Licenses & Certifications

A&P License
Knowledge of audit requirements
Knowledge of labor reporting and crew utilization
Strong interpersonal and PC skills
Knowledge of the GPM and SPPM
Ability to concurrently manage multiple areas of responsibility.
Excellent analytical, organization and planning skills
Must pass a background reference check and criminal fingerprint check
Ability to work effectively with all levels of team members
Some travel may be required

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Executive Assistant, MD (Fort Worth, TX, US)

Intro

Why you'll love this job

Provides administrative, clerical and organizational support for a Managing Director.

What you'll do

Protect the integrity of confidential information in all matters
Ability to prioritize conflicting departmental needs and requests
Experience in heavy calendar management
Responsible for planning domestic and international flights, hotel accommodations, transportation, and itinerary creation
Responds to customer requests and complaints within limits of authority
Interacts with corporate clients and community business leaders
Compose correspondence, prepare presentations, reports, and other ad-hoc assignments
Manage time and attendance for the team, expense reports, invoices, and supply ordering
Skilled in reviewing, screening, and prioritizing mail, email, and telephone calls
Plan and prepare meetings and events: (logistics, budget, agendas, training material, presentations, catering, etc.) for the MDs and their teams
Work closely with the VP Executive Assistant

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

High School Diploma
2+ years’ work experience in a prior administrative role

Skills, Licenses & Certifications

Working knowledge of MS Office to include Word, Excel, PowerPoint, Outlook, etc.
Willingness to learn new skills as needed to perform job functions
Willingness to cross-train with other administrative team members
Ability to prioritize work, be detail-oriented, and meet deadlines
Ability to perform in a fast-paced environment, manage multiple tasks simultaneously, and function as an integral part of a team with minimal supervision
Known for your emotional intelligence and positive energy
Skilled analytics and problem solving
Experience with Workbrain, Coupa, Concur, Teams, Distro List creation, NRTA tools
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Intern, International Accounting - Colombia BOG (Bogota, CO)

Intro

Why you'll love this job

This role will support the accounting responsibilities within the Accounting Office. The position works among cross functional teams to ensure the accounting activities are appropriately analyzed, processed and documented in compliance with internal controls, process and procedure and local country regulations.

What you'll do

Key Responsibilities

To support the day to day oversight of the Disbursements and Banking activities
Prepare monthly balance sheet account reconciliations and associated journal entries
To support various tax/statistical filings
To present results and follow-through to completion for all initiatives
To process invoices on time
To be familiar with accounting policies and procedures
Assist and/or complete misc. ad hoc projects as assigned

General Responsibilities

To be aware of and sensitive to differences and work in a way consistent with the principles of equal opportunities and anti-discriminatory practice
To maintain and respect confidentiality at all times and to ensure adherence to the Company’s Confidentiality Policy
To actively participate in regular coaching & counselling meetings, performance reviews and development meetings
To undertake appropriate training as agreed with their manager and to take responsibility for self-development
To undertake any other duties which are consistent with the position. This job description is intended as a guide to the main responsibilities of the position and not an exhaustive list of duties and tasks

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

This internship is open to all college or SENA students currently pursuing an Accounting degree
Fluent in verbal and written English
Demonstrated excellent qualitative and quantitative analytical skills
Proficient with PC and Microsoft Office software (e.g., Excel, Word, Access, and PowerPoint)
Organizational skills with the ability to effectively manage multiple tasks
Ability to deal with confidential subject matter
Self-motivated with the ability to effectively manage multiple tasks with minimal supervision
Ability to work flexible hours when required
Good team player

Preferred Qualifications- Education & Prior Job Experience

Knowledge of tax laws and local reporting requirements
Knowledge of airline accounting practices
Knowledge of SAP
Work experience in an accounting environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Assistance Representative Full Time (Kansas City, MO, US)

Intro

Why you'll love this job

The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $16.58 per hour.

What you'll do

These are the essential functions of the job

Greeting customers when they enter the airport or arrive in the ticket area
Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)
Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces)
Troubleshooting kiosk technology issues to identify the source of issues or errors
Communicating with IT about kiosk technology issues that require additional servicing
Verifying that customers’ carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity)
Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk)
Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight)
Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time)
Accepting and activating customers’ self-tagged baggage at the activation station
Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location)
Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies)
Refer customers to customer service agents when appropriate
Performing clearance and verification of documents at kiosks
Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area
Assisting unaccompanied minors with boarding, deplaning, or other transportation
Providing customers with gate information and directions
Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports)
Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement
Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Wear uniforms as required by company policy
Provide quality customer service in a professional manner in accordance with American’s guidelines
Use multiple internal resources/systems, including during customer interactions

* Reasonable accommodations may be made for qualifying individuals with disabilities.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED or international equivalent
Must be 18 years of age or older
Read, write, fluently speak and understand the English language.
Bilingual language skills may be required in some locations
Applicable valid driver’s license as required by local authorities
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Product Owner/Sr Product Owner, IT Products (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Operations Research and Advanced Analytics (OR&AA) team. Positioned within the Information Technology organization, the OR&AA team at American Airlines has a long history of being on the leading edge of analytics in the airline domain. Today our diverse team of passionate analytics professionals supports decision making across the airline, including pricing and revenue management, fleet and network optimization, crew and flight scheduling, airport and maintenance operations and customer/social media analytics.
As a Technical Product Owner, you will lead the strategy, vision, and execution of complex, enterprise-scale technical products and platforms. Your role will focus on delivering scalable, sustainable, and value-driven solutions that support enterprise-wide initiatives. As a senior leader, you will provide thought leadership across product and engineering teams, mentor other Product Owners, and help shape the future of our technical product ecosystem.

What you'll do

Work closely with senior leadership to set strategic goals, ensure alignment with corporate objectives, and execute on strategic initiatives, and assist in the execution and tracking of OR&AA’s strategic roadmap
Lead backlog refinement and prioritization for technical features and application enhancements
Gather insights from internal users and stakeholders to identify pain points and opportunities to translate feedback into actionable technical solutions
Identify and manage product-level risks, develop mitigation strategies, and track issues to resolution
Define and track product KPIs and OKRs that measure application performance, reliability, and business impact.
Partner with engineering, architecture, and design teams to ensure successful delivery of technical products and facilitate decision-making and remove roadblocks
Ensure technical products align with architectural standards, enterprise priorities, and long-term strategic goals. Make trade-offs that optimize for scalability and sustainability
Apply AI techniques to automate processes and improve productivity
Stay ahead of industry trends, emerging technologies, and best practices. Drive innovation in technical product offerings

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Engineering, Information Systems, or a related technical field (or equivalent experience).
3+ years of experience in an Agile environment or technical product management.
Proven experience working in Agile environments and collaborating with engineering and architecture teams.

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Computer Science, Engineering, Information Systems, or a related technical field.
4+ years of experience in product ownership or technical product management.
Proficiency in SQL and data visualization (e.g., Tableau, Power BI).
Familiarity with data science, machine learning, AI, statistics, or optimization modeling is desirable.
Domain knowledge in the airline industry or related fields is highly desirable.

Skills, Licenses & Certifications

Relevant certifications in Product Management/Project Management
Engineering & architecture fluency - Understands how applications are built and run; can read code, APIs, and architecture diagrams; frames tradeoffs across cloud, networking, data, reliability/observability, and security to inform product decisions; influences technical direction without owning day to day coding.
Platform/shared service productization - Treats shared service capabilities as products with clear value propositions, service catalogs, and lifecycle plans; defines and stewards SLOs/SLAs, capacity and reliability objectives.
Familiarity with AI tools (e.g., Github Copilot, Claude Code, Copilot Studio, ChatGPT).
Prompt Engineering for effective use of AI tools.
Excellent communication and stakeholder management skills across technical and non-technical audiences.
Strong leadership and mentoring capabilities.
Strategic thinker with the ability to balance short-term delivery with long-term technical vision
Experience defining and tracking technical OKRs and KPIs.
Analytical mindset with ability to analyze data and provide actionable recommendations and meaningful insights.
Comfortable working in a fast-paced, dynamic environment with competing priorities.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Simulator Pilot Instructor (Fort Worth, TX, US)

Intro

Why you'll love this job

This role is for the Flight Simulator Pilot Instructor.

What you'll do

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job, absent undue hardship. Please contact Accommodations@aa.com should you wish to request an accommodation.

Conduct simulator phase of pilot flight instruction
Provide all training and instruction in compliance with American Airlines policies and procedures, as well as FAA requirements or other government regulations
Conduct training in a variety of environments to include classroom, Cockpit Procedures Trainers, Cabin Emergency Evacuation Trainers (CEET)/Door Trainers, System Trainers, Flight Simulators, and other training devices as required by course curriculum
Distribute approved training materials (e.g., training aids, manuals, course materials) required for effective training
Train other instructors, as needed
Recommend pilots for checks
Evaluate and report on student performance, progress, and proficiency, including completing required records and forms
Fill an open seat for Captain or First Officer training, as required by the company and stated seat filling procedures
Assist in developing, reviewing, and/or maintaining the currency of technically accurate courseware, curriculum, distance learning content, and examinations

American Airlines General Functions

Travel to other locations to perform duties
Climb and descend steep and narrow passageways (e.g., to enter and egress flight simulators)
Perform all functions in accordance with safety procedures and policies
Coordinate with other employees and work groups to accomplish work tasks
Report to position on time, as scheduled, and at assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays
Complete job-relevant trainings
Adhere to government (e.g., DOT, FAA, TSA) regulations
Adhere to company policies, procedures, and performance standards
Comply with company dress code
Follow instructions from supervisor
Use relevant electronic systems to complete work

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

A candidate for selection as a Flight Simulator Pilot Instructor must possess an FAA Airline Transport Pilot Certificate and have a minimum of one year as a pilot in command or second in command of a large, turbojet fixed-wing aircraft; or possess an ATPC and have a minimum of 500 hours as pilot in command of a fixed wing single or multi-engine military aircraft. Additionally, if a candidate has accumulated one year of employment as an American Airlines Flight Training Department Instructor and possesses an ATPC, they may also be selected for SIMP training. Each candidate must also satisfy the following requirements:

Ability to read, write, fluently speak and understand the English language.
Must be evaluated and accepted by an instructor selection board made up of American Airlines management pilots or their designees.
Prior to being considered a qualified instructor, the candidate must teach a qualification or continuing qualification simulator session observed by the Fleet Training Manager or his designee.
After completion of instructor training, the candidate must demonstrate, to the satisfaction of the Fleet Training Manager or a designated representative, a competent ability to perform all curriculum segments and associated duties of the training program currently assigned.
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable.
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable.
Must be able to perform and pass a DOT covered safety-sensitive drug test.
Must possess a valid US passport

Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Engineer/Sr Engineer, Cabin and Configuration Engineering (Philadelphia, PA, US)

Intro

Why you'll love this job

This job is a member of the Inflight Entertainment and Connectivity (IFEC) Engineering Team within the Integrated Operations Division.
Responsible for providing Engineering support for the maintenance and operation of aircraft and related equipment. This job also establishes and assists maintaining aircraft and component standards within areas of responsibility.

What you'll do

This position is to provide on-site operational support to WIFI and IFE operations at the airport and remote support to line stations and maintenance bases, including but not limited to ensure monthly media is duplicated and distributed to maintenance in a timely fashion, monthly IFEC operational checks, support IFE software loads via EO or EA written by IFE Engineering, perform reviews of BITE data to identify performance trends, review overnight workload for IFE issues and attend evening maintenance planning meetings.
Develops daily action plans, routing and manpower requests while conducting meetings with production teams
Investigates IFE and WiFi System reliability issues and processes in coordination with DFW Engineers as directed
Liaison with local Maintenance Management & Production Control for assignment of IFE and WiFi system related items to the respective aircraft workload
Follow-up with local stores and materials management for provisioning of required head-end units and Inventory.
Provide support for other cabin-related systems, specifically premium seats.
Must be willing to work Afternoon or Night shifts and weekends.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor of Science in Engineering required
3-6 years of experience

Preferred Qualifications- Education & Prior Job Experience

BS in Electrical Engineering.
A&P License.
Ten or more years of experience in aircraft In-Flight Entertainment, WiFi, or electrical systems.
Familiarity with FAA regulatory requirements and AA engineering practices.

Skills, Licenses & Certifications

Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to analyze technical data and make data driven decisions
Demonstrates aptitude, ability and willingness to take on new roles and responsibilties
Ability to prepare/deliver presentations that compel acceptance of solutions
Ability to successfully interact with internal and external customers

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Specialist-Asset Recovery and Collections, AACU Payment Collection and Recovery (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is within the American Airlines Credit Union. The role is responsible for collecting on delinquencies while staying true to the credit union's mission of member advocacy.

What you'll do

Perform collections on consumer loans, credit cards, negative shares, mortgage loans, and control losses to the credit union
Research information for litigation, foreclosure, decedents, and other collection cases
Confer with assigned outside counsel on litigation and foreclosure matters
Effectively convey collection information via written correspondence and email
Create and maintain detailed collection documentation of all accounts worked
Answer calls on ACD lines during working hours in accordance to departmental policies
Follow up on payment arrangements and broken promises to pay
Update member information as needed
Perform skip tracing and payment transfers
Review all credit and loan documents on assigned collection accounts as well as membership cards
Perform other duties as assigned
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED

Preferred Qualifications- Education & Prior Job Experience

College degree in Business or equivalent relevant field or equivalent relevant industry experience
Working knowledge of legal terminology and laws relevant to the role
Previous collections experience
Experience in a financial/banking institutions with a working knowledge of the different products
Knowledge of FDCPA and the Texas Act

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Ability to review and comprehend legal documentation and terminology
Skilled in excellent oral and written communication skills
Ability to interact professionally with all organizational levels
Ability to work independently and with minimal supervision
Skilled in effective time management skills and proficiency while handling multiple projects/tasks
Ability to effectively communicate with all levels both verbally and written
Ability to maintain satisfactory performance and attendance
Ability toi pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Member Services Representative, AACU Member Advocacy Center (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is within the American Airlines Credit Union. The role is responsible for providing exemplary service to American Airlines Credit Union members and employees via an ACD line or online chat.

What you'll do

Answer department ACD calls from members
Open new accounts, sells and processes Credit Union services for new and existing members
Process various monetary transactions and loan payments and maintain account information
Provide information about products and services such as ATMs, Loans, Credit Insurance, Checking and Savings accounts, On-Line banking, Visa Check Card and Call-24
Work with branch/department managers and leverages cross-selling opportunities
Ensure awareness of all branch functions and duties to provide proper support and coverage at all times
Input member information for consumer loan applicants
Create and promote positive name recognition for the Credit Union
Research member inquiries and provide solutions as required in a timely manner
Implement and enforce internal control and security measures in accordance with Credit Union policies and government regulations
Foster a culture that promotes teamwork, service excellence and relationship building within the overall organization
Perform other duties as assigned
The selected candidate with be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED
Must have experience in a service-culture environment, customer service and/or call center, or a combination of customer service and financial institution experience within the last twelve months
Job level to be determined by the candidate's skills, qualifications and relevant experience

Preferred Qualifications- Education & Prior Job Experience

Previous banking or Credit Union experience
Previous customer service experience

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Ability to exercise excellent member service skills
Ability to interact professionally with all employees and members
Ability to work Saturdays on a rotating basis
Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
Ability to speak, read, and write Spanish is a plus
Ability to work independently and with minimal supervision
Ability to perform basic math calculations and analyze data
Ability to self-motivate with strong organization skills and capacity for attention to detail
Ability to effectively prioritize work and meet deadlines
Ability to work varying schedules, including evenings and weekends
Ability to sit for extended periods of time
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Facilities Maintenance Operations (New York City, NY, US)

Intro

Why you'll love this job

This job is a member of the Facilities Maintenance Operations Team within the Integrated Operations Division.
Responsible for Plant Maintenance operations in American Airlines' largest HUB where maintenance work is conducted in-house or contracted to a vendor. Directly oversee facilities maintenance operations and direct organized labor. Direct and manage the contract vendors with Tech Ops maintenance management team to ensure facilities-related work is maintained per company standards and the Facilities Maintenance Manual.
The salary range for this position is $96,000 to $117,000.

What you'll do

Assists Management in evaluating Plant Maintenance employees and vendors for qualifications, experience levels, facilities, parts support and overall ability to comply with Facility maintenance department programs and procedures
Makes technical recommendations regarding facilities/ (GSE) department, review contracts and vendor quotes for accuracy and correct job scope
Initiates and manages repair work orders for time and material vendors as per the outlined procedures
Reviews vendor invoices for correct labor and material charges
Informs Station Management of Facilities abuse related damage and accident repair cost
Assists local station management, personnel and vendors with part procurement and technical expertise to expedite repairs
Works with station personnel and vendors for product improvement and equipment upgrades. Provide vendors with direction to enhance the operation and improve cost efficiencies
Performs Facilities, station, and vendor audits to ensure compliance with all Facilities Maintenance policies, procedures and standards
Completes other duties as assigned by management
Some travel may be required
Must pass a background reference check and criminal fingerprint check
Must pass a background for SIDA badge, if applicable

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
1 year leadership experience supervising production operation in an area related to heavy/shop maintenance
Knowledge of HVAC and industrial mechanical systems

Preferred Qualifications- Education & Prior Job Experience

Strong working knowledge of the General Procedure Manual and Safety Policy Procedure Manual
Knowledge of airport facilities maintenance and general repairs
Experience supervising / leading represented workgroups
Knowledge of Airport Baggage Sortation system
Knowledge of labor reporting and crew utilization
Strong interpersonal and PC skills

Skills, Licenses & Certifications

Electrical or HVAC certification
Ability to manage multiple areas of responsibility
Excellent analytical, organization and planning skills
Ability to assign work to designated workers
Knowledge of Microsoft Office
Understanding of airline/technical operations
Ability to multi-task
Ability to change direction when needed

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Customer Experience Administration (Airport Staffing) (New York City, NY, US)

Intro

The pay range for this role is $51,000 to $86,500, taking into account the qualifications and experience of the selected candidate.

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Airports Team within the Customer Experience Division

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Analyze station specific data on a regular basis to improve scheduling, training and overall station performance
Conduct lost time conversations
Understand corporate initiatives and how they apply to the local station (e.g. One team, One Turn metrics)
Ability to learn and apply union contract rules/regs in interactions with frontline team members and local union leaders
Produce local reporting based on station leadership needs

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision-making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Workforce Management, Phoenix PHX (Phoenix, AZ, US)

Intro

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Domestic Airports Team within the Customer Experience Division

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Ability to solve complex staffing issues with minimal oversight
Strong communicator with all levels of the operation
Can manage multiple software programs at the same time to quickly analyze the operation and determine best course of action throughout the day
Coordinate assignments for frontline team members to dynamically work flights at gates
Utilizes GS Realtime and other programs (i.e. Prime, GETNG, SABRE) to identify and grant day of overtime, provide staffing inputs and tour reports
Being proactive and efficient with time management
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED Equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Applicable valid driver’s license as required by local authorities

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Customer Operations (Airport Ramp Operations) (New York City, NY, US)

Intro

The pay range for this role is $51,000 to $86,500 taking into account the qualifications and experience of the selected candidate.

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Airports Team within the Customer Experience Division

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Manage escalated service issues and be visible to your team members when problems arise
Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.
Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision-making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Valid driver's license
Ability to qualify for (SIDA) badge
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Principal Project Manager, Technical Operations Project Management Office (Fort Worth, TX, US)

Intro

Why you'll love this job

Manage visioning, planning and execution of business transformation aircraft maintenance operation programs, while ensuring program goals, timelines, business objectives and success criteria are met.
The role is a part of the Tech Ops Business PMO team within our Technical Operations group.
You will operate as an embedded transformation partner within the business, working directly with Supply Chain and Tech Ops leaders to shape decisions, challenge the status quo, and drive clarity on the best path forward.
You will act as a facilitator of complex, cross functional work, bringing structure, best practices, and a disciplined, consultant style approach to help teams align, make decisions, and move forward.
In parallel, you will own the program execution rhythm, ensuring governance, timelines, dependencies, and accountability stay on track across initiatives.
This role is focused on delivering real operational outcomes, not managing deliverables or translating requirements, with responsibility for keeping teams aligned and ensuring transformation efforts are executed with discipline and produce measurable results.

What you'll do

Facilitates program visioning, road mapping and execution of key activities across multiple Tech Ops functional teams (Engineering, Planning Supply, Production), Tech Ops enabling workstreams (Product and Analytics, OpEx, Training and Change Enablement), non-Tech Ops enablers (Tech Ops IT, Finance, CRE), and third party vendors
Works with project champion, impacted business function owners and supporting teams to formulate and evaluate possible paths forward and key decisions, while challenging the status
Coordinates dependencies across processes and organizations
Persuasively makes recommendations for improvements to existing processes
Works with project champion, impacted business function owners and supporting teams to quantify and prepare program stakeholders for change
Understands, assesses, and proactively manages risk and impacts to business in adherence to company Safety Management System (SMS) best practices
Prepares and delivers program updates to numerous audiences and Senior Leaders at Tech Ops strategic forum

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree or Master’s degree or equivalent experience/training
5+ years of direct Project Management experience or relevant experience
Evidence of direct Project Management experience

Preferred Qualifications- Education & Prior Job Experience

Current PMP certification
Maintenance operations background/experience in one or more Technical Operations areas

Skills, Licenses & Certifications

Solid understanding of business transformation efforts
Success leading and managing large, complex, multi-year cross-functional programs
Demonstrated results setting targets, executing plans, and delivering results
Solid knowledge of standard Project Management frameworks, principles, processes, and tools
Highly engaged individual with strong sense of urgency to steer program team to deliver results
Proficiency in MS Project, MS Visio, and other MS Office products
Strong analytical abilities
Strong written and oral communications skills
Strong presentation creation and delivery skills
Exposure to software development frameworks and methodologies
Comfortably and persuasively interacts with personnel of all levels

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Representative, Administration Center (New York City, NY, US)

Intro

Why you'll love this job

This job is a member of the Workforce Administration Team within the Technical Operations Division.
Responsible for providing administrative support for Tech Ops represented team members and its leadership group.
Collaborating with a cohesive group in a busy office setting, ensuring the success of the Workforce Administration team.
Salary range: $35,000 annually to $43,000.00 annually

What you'll do

Prepare and maintain various department reports, including weekly headcount reports and daily manning.
Responsible for all aspects of payroll using Workbrain payroll system; including time coding and shift schedules.
Proffer and process overtime, field trips, and shift swaps according to the rules and limitation of the collective bargaining agreement and the Workbrain system.
Process vacation changes according to leadership directions, the guidelines outlined in the contract agreements and the Workbrain system.
Providing excellent service to our internal customers; including phone, email, and walk-in inquiries.
Greets and directs team members and external visitors.
Maintains office supply inventory and initiates department supply orders when necessary.
Submits transactions for computer and system accesses.
Sort, track and file data and correspondence
Process time-sensitive requests
Efficiently and effectively communicate to high levels leadership to address operational inquires
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display area (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US customs security badges, if applicable
May be required to work shifts, nights, weekends and holidays
Must be willing to travel as required for professional development

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalent
Prior administrative experience
Prior experience with Microsoft Office software including Word, Excel, PowerPoint etc.

Preferred Qualifications- Education & Prior Job Experience

Minimum of 1 year experience in an office setting
Associate’s degree or equivalent work experience

Skills, Licenses & Certifications

Knowledge of the applicable workforce collective bargaining agreements (IAM/ TWU)
Broad understanding of Workbrain or other time and attendance applications
Ability to prepare correspondence and format reports
Ability to maintain confidentiality with team member files, payroll data and personal information
Ability to prioritize and organize work functions effectively
Ability to exercise good judgement and work under time constraints with professionalism, efficiency, patience and tact

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Principal, Strategic Workforce Planning (Fort Worth, TX, US)

Intro

Why you'll love this job

This role is a key member of the Strategy, Process, and Analytics team within the Tech Ops division, responsible for creating comprehensive workforce plans, models, and bid structures. These efforts ensure that various Tech Ops groups are equipped with the necessary headcount to meet and exceed business performance goals.

What you'll do

•   Leverages advanced analytics to deliver optimal staffing levels for the airline, balancing operational reliability and enterprise cost
•   Leads development and refinement of staffing models for various business groups in close partnership with subject matter experts
•   Performs quantitative analysis of historical data and creates strategies that solve complex problems to develop a robust workforce plan
•   Builds a deep understanding of our leaders by actively engaging with their operations and expertly translating their needs into actionable solutions using workforce tools and technology
•   Identifies, analyzes, and recommends solutions to manpower planning issues and develop strategies to optimize staffing
•   Derives meaningful and actionable insights from data to help improve the operation
•   Works collaboratively with operational teams within the business group to understand their staffing needs and constraints

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Master’s degree in Aviation, Mathematics, Statistics, Finance, Industrial Engineering, Analytics, or related field
• 5 years of relevant work experience

Preferred Qualifications- Education & Prior Job Experience

•   Experience with SQL, Java, R, or Python in addition to advanced Excel modeling is a plus
•   Strong analytical background involving data input, manipulation, and presentation
•   Working knowledge of probability, statistics, and forecasting techniques a plus
•   Understanding and familiarity with unions and contracts
•   Experience in a Tech Ops-related environment

Skills, Licenses & Certifications

•   Ability to navigate and influence across departments and levels of the organization
•   Ability to make independent judgments and decisions while taking ownership of job responsibilities
•   Ability to work as a team player in a high-stress environment
•   Ability to decipher JCBA requirements and its application to existing members
•   Ability to effectively communicate both verbally and written with all levels in the organization
•   Self-motivated and logical with aggressive approach to identifying and solving problems
•   Highly proficient in use of Microsoft Office, including Access, Excel, Word and PowerPoint

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/ Sr Analyst, Inflight Dining Operations (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Inflight Dining Operations Team within the Airport Operations Division. Responsible for providing accurate, timely, and comprehensive evaluation of catering system audits, processes, and functions as they relate to safety, compliance, and operating efficiency of the Inflight Dining operation.

What you'll do

• Serve as an internal subject matter expert on meal policy, scheduling and billing processes, audit standards, and inflight catering procedures
• Apply a basic understanding of Lean Six Sigma principles to identify and support process improvement opportunities across Mainline and Regional dining operations
• Collaborate with all levels of airport and dining personnel to explain models, provide guidance, evaluate changes, and drive buy‑in for processes and staffing practices
• Assess and communicate how changes in policy, procedure, or technology impact capacity models
• Develop and recommend strategies to optimize process efficiency and operational performance
• Audit catering items for accuracy against scheduled provisioning in the CAE Inflight Catering system
• Investigate catering issues and operational problems to determine root causes
• Assist in developing and implementing solutions that enhance reliability and increase efficiency
• Ability to travel domestically and internationally as needed

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree or equivalent experience/training
• 3+ years experience in airline/hotel food and beverage, restaurants, catering, purchasing, or Inflight
• Prior project management work experience
• Must be able to travel up to 60%

Preferred Qualifications- Education & Prior Job Experience

• Experience in airline catering operations, aircraft galleys, or flight service
• Ability to pull and manipulate large sets of data using SQL or Python
• Experience working with union or frontline level employees

Skills, Licenses & Certifications

• Highly proficient in Microsoft Office software, including Access, Excel, Word and PowerPoint
• Advanced Excel modelling skills
• ServSafe and HAACP certification preferred
• Excellent quantitative and analytical skills with an aptitude for creative problem solving
• Ability to make independent judgements and decisions while taking ownership of job responsibilities
• Highly developed interpersonal skills demonstrated through experience developing and growing internal, external and cross-functional relationships
• Ability to manage workloads with changing priorities, limited direction and ease
• Ability to concisely present work to internal and external parties
• Ability to organize, lead, and plan projects

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Planning (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Planning Team within the Integrated Operations Division.
Responsible for leading a team of analysts/planners with significant bottom line impact to production performance within Tech Ops.

What you'll do

Leads a team of analysts/planners responsible for developing/executing/maintaining and monitoring shop repair scheduling, bill of works, metric development and analysis, and material planning
Identifies new opportunities to leverage available tools, processes, best practices, and reporting
Develops analysts/planners to ensure a high level of job proficiency and prepare them for future roles with increased responsibility
Develops and identifies project timelines, goals, and stakeholders
Works with department managers to identify business challenges and create solutions to address challenges
Updates senior leadership on project milestones
Completes justifications for projects and initiatives
Uses various data sources to identify areas of optimization and performance improvement for department
Seeks out action plans and identifies corrective action for department
Resolves department issues and sets deadlines for activities
Improves communication within teams
Provides guidance/coaching/mentorship to analysts/planners & empowers them to make effective, timely decisions
Focuses on customer needs & requirements

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in Business, Finance, Supply Chain, Economics, Accounting or other business related field or equivalent experience/training
4 years experience within Airline Operations

Preferred Qualifications- Education & Prior Job Experience

Certification in Lean Six Sigma
5 years’of experience within Supply Chain/Logistics/Operations preferred

Skills, Licenses & Certifications

Ability to modify existing processes by correcting problems, resolving issues and updating existing work methods
Employee First - Customer first attitude
Forward thinking, big picture, visionary
Strong aptitude for working with other departments including Finance, Base Operations, and others
Manage multiple projects simultaneously
Proven experience in leading and motivating others
Takes ownership and promotes collaboration/teamwork
Effectively and professionally manage pressure with serious time commitment
Lead, empower, and motivate employees
Influence decision making using facts/data/trends and validate assumptions
Strong financial acumen
Follows instructions, processes and procedures
Ability to correct and resolve issues/problems in processes with the help of existing procedures, norms and processes

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Manager, Asia Pacific Airport Operations - Australia or Japan (North Sydney, NSW, AU)

Intro

Why you'll love this job

The Senior Manager, Asia Operations is responsible for all aspects of AA’s airport operations at airports in Asia Pacific which consists of 8 Asia/Pacific stations. The Senior Manager will oversee and provide long term strategic direction to the airports and ensure compliance in the areas of safety, security, operating metrics, customer service and financial performance.

What you'll do

To establish and maintain the highest possible standards of safety, security and customer service in compliance with Company regulations.
To develop the long-term strategic direction of JB hubs and airports identifying areas of improvement, developing and jointly implementing procedures and ensuring compliance.
To manage, select and develop General Managers and field station management staff.
To hold GM’s accountable for corporate and industry compliance goals in the following areas; flight security & safety, all operating metrics, inclusive of but not limited to departure dependability, baggage handling performance and customer services.
To ensure field stations have resources necessary to operate effectively and efficiently.
To meet regularly with General Managers and field station employees to ensure that operations are being executed in accordance with the organizations overall goals, strategies, policies and plans.
To collaborate with Sales and Marketing, Cargo, Premium Services, Aircraft Maintenance, IOC, Ops Security, Flight and Flight Service, Corporate Real Estate and Government Affairs, and other divisional teams as necessary.
To establish a workable set of controls and liaise with regulatory agencies and other stations in Asia Pacific.
To represent the Region and his/her work group in its relationship with airport management, outside regulatory bodies, suppliers, competitors, other government agencies, professional organizations, and similar groups.
To collaborate with Customer Services teams in Canada, Europe & MCLA to continuously seek areas for improvement and to develop and implement joint procedures.
To work closely with JB and OneWorld partners to develop and implement joint ventures to improve Customer Experience and Operational Efficiency.
To oversee GM project work and manage all deliverables; plans; budget, risk and implementation.
To champion initiatives and diverse projects to ensure the best outcome for the Company.
To be responsible for development and execution of the regions budget.
To represent AA on regional industry affairs i.e. JAA, CAAC, etc., and to negotiate and influence spending on airport related projects.
To be actively involved in liaising with IT (HDQ) for continuous development and improvement in IT delivery.
To ensure all organization activities and operations are carried out in compliance with local, national and applicable federal regulations and laws governing business operations.
To develop and implement consistent airport policy by liaising with airports across the system, JB partners and various other key stakeholders.
To undertake any other reasonable duties consistent with the post.
To take reasonable care of the health and safety of self, as well as the safety of others who may be affected by his/her acts or omissions.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Ability to develop a collaborative long-term strategic vision
Possess a positive approach to problem solving
Strong negotiation skills
Demonstrate sound judgment and decision-making skills
Strong analytical and financial skills have a thorough understanding of and background in airport operations, inclusive of the budget process, headcount and staffing
Excellent English communication skills - both written and oral
Demonstrable proficiency in identifying areas for continuous improvement
Experience of implementing procedures and ensuring consistent service delivery.
Ability to advocate and influence support for change
Ability to build relationships with senior management across the company and internal and external customers
Strong operational background in a leadership role
Self-motivated, highly organized, capable of handling large scale projects with an enthusiastic approach to challenges
A flexible approach to managing across sites/ locations
Willing and able to travel frequently

Preferred Qualifications
Business related degree or college/university degree required
Proven experience of working in an international environment
Strong understanding of the international commercial environment

Feel free to be yourself at American

Operations Coordinator, Inflight (Charlotte, NC, US)

Intro

Why you'll love this job

What you'll do

Acts as the liaison with local and system departments, e.g. IOC, Control Center (Tower), Customer Care, Crew Scheduling, Customer Ops, Daily Ops, Catering, Cabin Appearance, Business Partners and the Flight Department
Oversee Flight Service base operational reliability by taking lead role in dependability engagement, communication, & accountability.
Handles operational events and proactively provides crew assistance or delay mitigation based on priority of engagement and operational impact.
Coordinates with Daily Operations/IOC to respond to Flight Attendant injuries and aircraft emergencies by providing appropriate base guidance and support.
Notifies rescheduled and reassigned Flight Attendants’ traveling through the base.
Provides status of department reliability and communicates irregularities which may impact the daily operation to Inflight, IOC, and Hub Control Center leadership.
Coordinates with Crew Scheduling/Tracking for pre-boarding of flights or re-crewing, if necessary.
Assists with administrative duties, such as delay investigations, daily and monthly reports pertaining to operational activities.
Investigates and documents delays including Right Start, IPD (International Premium), IFS (International Flagship Service).
Implements selected policies, as well as ensuring established guidelines are followed and enforced.
Coordinate and host base activities to support engagement initiatives
May conduct coaching and counseling as appropriate
Assists with Flight Attendant reasonable cause drug and alcohol testing.
Provides Flight Attendant EFB (Electronic Flight Bag) support.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
PC, Sabre, DECS, and RES experience
Must be able to work shift work, including weekends and holidays.
Must be able to work on-site at assigned base/location.

Preferred Qualifications- Education & Prior Job Experience

Bachelors degree preferred/or equivalent work experience.
Strongly preferred to have completed Flight Attendant training as prescribed by the FAA and whose name appears on the current Flight Attendant System Seniority List
Current Passenger Service, Passenger Sales or Crew Scheduling experience.
Knowledge of company on-time performance goals and dependability metrics.
An understanding of working with a contract labor group is desirable.

Skills, Licenses & Certifications

Sound judgement and strong decision making skills
Ability to work independently as well as collaboratively
Ability to prioritize, multi-task and manage several events and situations simultaneously
Ability to work under demanding operational conditions
Excellent interpersonal, oral and written communication skills
Ability to work all shifts, holidays, and overtime as required
Requires rotation of shifts and days off
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security
identification display areas (SIDA) and secure US Customs security badge if applicable
Must Pass U.S. Department of Transportation (DOT) mandated drug test

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Workforce Management (Philadelphia, PA, US)

Intro

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Domestic Airports Team within the Customer Experience Division

What you'll do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Ability to solve complex staffing issues with minimal oversight
Strong communicator with all levels of the operation
Can manage multiple software programs at the same time to quickly analyze the operation and determine best course of action throughout the day
Coordinate assignments for frontline team members to dynamically work flights at gates
Utilizes GS Realtime and other programs (i.e. Prime, GETNG, SABRE) to identify and grant day of overtime, provide staffing inputs and tour reports
Being proactive and efficient with time management
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED Equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Applicable valid driver’s license as required by local authorities

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Material Planning Strategy and Analysis (Fort Worth, TX, US)

Intro

Why you'll love this job

The Analyst, Material Planning Strategy and Analysis position is a key role in running a reliable operation. Through innovative analysis and methodologies, this role has the potential of significant operating cost savings and unrivaled airline operability.
Identify Supply Chain inefficiencies, perform root cause analysis, and create innovative solutions by leveraging process improvement, reporting, and tools.
Take the lead to present strategic and operational analysis along with recommendations to department leadership

What you'll do

Develop analytical models and prepare presentations using data visualization software and tools to improve operational performance around aircraft spare parts
Improve the operational metrics through design, development and monitoring of results from implemented solutions
Collaborate with other departments including Line and Base Planning, Network Planning, Base Material Planning, AOG, and Stores to understand business processes and areas for improvement
Create presentations and present findings with recommendations to influence key stakeholders and senior management
Develop data tables and pipelines for use in applications and analysis
Support other team members and Business Analysts with complex queries, methods, and recommendations
Guide users to explain solutions and optimize user experience

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

Bachelor’s degree in Supply Chain, Business Analytics, Data Science, Operations Research or other related field with 3 years related experience

Preferred Qualifications - Education & Prior Job Experience

Experience in airline: operations, supply chain, analytics, or quantitative forecasting methodologies
Master’s degree in related field

Skills, Licenses & Certifications

Excellent quantitative and analytical skills with an aptitude for problem solving
Ability to shift priorities in a fast paced, dynamic work environment and meet deadlines
Proficient in SQL, knowledge/basic experience of data processing/manipulation
Ability to extract/analyze large sets of data and make recommendations based on findings
Experience with Microsoft Azure, Databricks, Data Lake
Experience with data visualization in Power Bi and Tableau
Excellent project management and organization skills, with attention to detail
Proficient with Microsoft Office 365 software including Excel, Power Point, and Teams
Preferred Skills: ETL, Python, Snowflake, Alteryx

What you'll get

Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, (Hyperion) Financial Planning Systems (Fort Worth, TX, US)

Intro

Why you'll love this job

The role sits within the Accounting Automation team and supports transformational initiatives to modernize the tools and applications that support Accounting and Finance operations.

It oversees the maintenance and enhancement of the Accounting and Finance application portfolio, including coordination with vendors on product development and release schedules. The position also partners with stakeholders to deliver automated, innovative process improvements and provides mentorship to team members.

What you'll do

Supports the Hyperion planning application, monthly, for forecast and actual financials
Validates the data from Hyperion Financial Management and from controllers
Investigates and resolves issues with data, including divisional roll-ups and intercompany transactions
Supports system maintenance; maintains user permissions
Supports users with system issues, existing reports, forms, and models
Assists with preparation of in-depth cause and effect analyses on a variety of complex financial issues and competitive industry analyses
Coordinates and completes monthly headcount process with respect to Hyperion
Updates Hyperion Planning with hierarchy changes; coordinate hierarchy changes with Controllers and GL administration
Consults with work groups to determine reporting business requirements; proposes and presents efficient solutions
Creates Essbase cubes, Planning Applications, Reports, as well as forecasting and planning models for Finance divisions

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Undergraduate degree in Business, Finance, Economics, Accounting, Information Systems or equivalent experience/training
3 years’ work experience in a Finance role, including experience with financial statements, as well as financial modeling and analysis
Strong IT background, including experience with Oracle and multi-dimensional and relational database structures
Microsoft Power BI or other dashboard query experience
Experience in low code/no code tools such as workflow automation (Alteryx) or agent build (Copilot)

Preferred Qualifications- Education & Prior Job Experience

MBA
Experience using Hyperion, Anaplan, as well as development and administration experience (including Hyperion Financial Reporting, Essbase, Planning, HFM)

Skills, Licenses & Certifications

Ability to adapt and be flexible in the use of analytical approaches pertaining to financial issues
Ability to problem-solve, model and analyze data
Detail-oriented with focus on accuracy and ability to prioritize tasks
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Strong negotiation skills
Excellent teamwork skills with proven ability to work effectively in a variety of situations

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Supervisor, Aircraft Line Maintenance Hub (Chicago, IL, US)

Intro

Why you'll love this job

This job is a member of the Line Maintenance Team within the Integrated Operations Division.
Responsible for overseeing aircraft maintenance technicians in the repair and return to service of American Airlines’ aircraft. Supervisors are front line leaders of people in the safe, compliant and timely return to service our aircraft. They do this by effectively managing the workload, resources, and work relationships of both internal customers & support groups and external regulatory authorities & vendors.
Salary Range: $103,000 - $134,000

What you'll do

Guides and directs terminal and/or hangar aircraft maintenance through crew chiefs and leads
Oversees the implementation of the organization's plans, processes, policies, and procedures
Ensures crews are efficiently utilized to accomplish the operation’s workload
Meets company objectives in accordance with company policies and procedures
Responsible for timely and comprehensive communication flow to the workforce
Maintains effective work relationships with airport management, FAA, TSA, other government agencies, suppliers, and similar groups
Collaborates with other supervisors to accomplish directives and objectives
Identifies and takings steps to correct unsatisfactory results
Identifies training and development needs of AMTs within span of control
Provides effective feedback for crew chief and lead coaching/development
Effectively works with union leadership and workforce

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
3 to 4 years of aircraft maintenance experience
FAA Airframe & Powerplant Certificate
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

Associates or Bachelor’s degree in business or technical field or equivalent work experience
2 years of a successful track record of management in maintenance and/or production environments
3 years hands-on experience in the repair or manufacture of large transport category aircraft

Skills, Licenses & Certifications

Knowledge of functional area
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to supervise management, non-management and contract labor work groups
Ability to concurrently handle multiple responsibilities
Strong interpersonal and PC skills
Ability to concurrently supervise multiple areas of responsibility

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
American Airlines offers personal time off based on your workgroup and/or collective bargaining agreement.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

General Manager, Airport Customer Experience (Atlanta, GA, US)

Intro

Why you'll love this job

This job is a member of the Hubs & Gateways Team within the Customer Experience Division.
Responsible for managing the operations, optimizing the business, leading the people and cultivating relationships with diverse audiences.

What you'll do

Directs, manages and oversees daily airport operation activities to ensure safe, reliable and efficient service for our passengers and stakeholders
Assesses and executes appropriate resources to optimize station performance
Monitors, reviews, and reports station performance
Establishes relationships through engagement, collaboration and inclusiveness with internal and external stakeholders
Coordinates closely with local airport authorities and government agencies to ensure organization’s priorities, objectives and concerns are effectively represented
Manages scheduled, off-scheduled and charter flight operations and meets performance goals
Acts as liaison between the Company and various organizations
Evaluates, identifies and recommends process improvement changes for a dynamic operational environment
Oversees, monitors and controls budget and manages overall financial administration
Leads, motivates and develops employees to perform in a safe, efficient, productive, professional manner and deliver superior customer service
Assumes responsibility of employee management – including hiring, conducting performance reviews, administering corrective action, salary administration, training, and career development
Maintains company standards of safety and security
Partners with vendors and contractors
Preserves integrity and ethical values as it relates to audits, compliance and regulatory mandates

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s or Master's degree in related field or equivalent training/experience
7+ years of airline operations experience or relevant experience

Preferred Qualifications- Education & Prior Job Experience

4 years in supervisory or management capacity
Knowledge of managing an operating budget

Skills, Licenses & Certifications

Ability to take initiative to act upon and adapt to a fast-paced environment
Ability to deliver key corporate messages across all workgroups
Exhibits strong organizational and time management skills with proven ability to handle multiple projects while meeting deadlines
Understands the importance of safety, compliance and regulatory standards associated with flight operations
Ability to work cohesively with collective bargaining units
Demonstrated collaborative ability across departments, business units, vendors and contractors
Ability to resolve issues with internal and external customers
Uses sound business judgment to make key decisions
Effective conflict resolution skills
Track record of exceptional supervisory, leadership and motivational skills
Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint, etc.)
Valid US drivers license
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Applicable valid driver’s license as required by local authorities, if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges
Must successfully complete comprehensive background and/or fingerprint checks to satisfy security requirements and subject to Department of Transportation (DOT) drug and alcohol testing

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Plant Maintenance Mechanic - Facilities (Chicago, IL, US)

Intro

Why you'll love this job

Responsible for being a key reason why friends, family, and customers of American Airlines fly safely and on time.
There are also opportunities for job growth and advancement, training, and working with many of the industry’s most talented aviation professionals.
Starting pay is $39.59 per hour.

What you'll do

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job, absent undue hardship. Please contact Accommodations@aa.com should you wish to request an accommodation.

Technical Functions

Troubleshoot, disassemble, clean, check, repair, rework, replace, fabricate, assemble, install, and adjust any building component, plant equipment, automotive and ground equipment, machinery, accessories, and parts
Execute assignments requiring plumbing skills
Execute assignments requiring millwright skills
Weld materials
Perform general building maintenance and construction work
Maintain locks and keys for facility (doors, desks, gates) and other airport locations, including digital security access doors and gates

GSE / Facilities General Functions

Assist in storage, removal, and clean-up of hazardous waste
Ensure forms, records, reports, and other work-related paperwork are completed properly
Request parts
Clean work area after each shift in preparation for the next crew
Perform Foreign Object Debris (FOD) walks
Coordinate with vendors regarding technical questions
Explain work procedures to other personnel
Escort vendors throughout airport property

American Airlines General Functions

Report to position on time, as scheduled, and at assigned station or location, including varying shifts, weekends, and holidays
Perform all functions in accordance with safety procedures and policies
Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Follow instructions from supervisor or Crew Chief, as applicable
Coordinate with other employees, vendors, and stakeholders to accomplish work tasks
Perform duties that require general safety awareness (e.g., when working in an area with moving vehicles)
Wear uniforms and work shoes as required by company policy
Use relevant electronic systems to complete work

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

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Preferred Qualifications- Education & Prior Job Experience

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Skills, Licenses & Certifications

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What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Executive Compensation (Fort Worth, TX, US)

Intro

Why you'll love this job

This role will oversee the planning, implementation, and governance of American Airlines’ compensation programs and policies for executives, management, and support staff.

This role will be a key contributor to the transformation of our total rewards strategy and will work closely with our People Centers of Excellences (COE), People Business Partners, Compensation experts, and Payroll teams to ensure the successful execution of compensation programs and Total Rewards initiatives.

What you'll do

Manages and influences the annual strategy for compensation planning including compensation budget, market adjustments, variable compensation plans, and related enterprise-wide communications
Be a thought leader in transforming and evolving our compensation strategy and team member experience
Effectively influence, drive consensus, and thoughtfully advance initiatives that support our team members and business needs that are in alignment with our pay philosophy
Develops education and presentation material on Compensation programs and policy information to executives, managers, COE leaders and colleagues
Reviews effectiveness of compensation policies and guidelines throughout the organization and proactively identifies areas of opportunity to evolve and adjust where needed
Provides support and facilitates coordination with COEs and other stakeholders on policy, procedures, and pay strategy to ensure programs and processes meet required quality standards while achieving project objectives
Administers projects change process, formulating contingency plans to address schedule revisions, risks, decisions, and scope
Leads the end-to-end strategy, design, and execution of the annual performance and pay process collaboratively with COEs
Develops, coaches, and mentors compensation team members on best practices, performance conversations, and professional development, both with formal reports and informally across other compensation verticals
Manages other total rewards programs in collaboration with necessary stakeholders as needed

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

BS/BA degree in Finance, Business, Human Resources or a related discipline
8 years of experience in Compensation, Finance, or related field
5 years financial modeling experience
Project management experience required
Credibility with leadership at all levels – frontline and management

Preferred Qualifications – Education & Prior Job Experience

Previous experience in SuccessFactors preferred

Skills, Licenses, and Certifications

Must be able to think globally and strategically and have strong execution skills
Advanced Microsoft Excel skills
Familiar with compensation regulations
Strong organization, planning and communication skills
Analytical and detail oriented
Solution-oriented thinker

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

Supervisor, Aircraft Line Maintenance (Boston, MA, US)

Intro

Why you'll love this job

This job is a member of the Line Maintenance Team within the Integrated Operations Division.
Responsible for overseeing aircraft maintenance technicians in the repair and return to service of American Airlines’ aircraft. Supervisors are front line leaders of people in the safe, compliant and timely return to service our aircraft. They do this by effectively managing the workload, resources, and work relationships of both internal customers & support groups and external regulatory authorities & vendors.
Salary range: $103,000.00 - $134,000.00

What you'll do

Guides and directs terminal and/or hangar aircraft maintenance through crew chiefs and leads
Oversees the implementation of the organization's plans, processes, policies, and procedures
Ensures crews are efficiently utilized to accomplish the operation’s workload
Meets company objectives in accordance with company policies and procedures
Responsible for timely and comprehensive communication flow to the workforce
Maintains effective work relationships with airport management, FAA, TSA, other government agencies, suppliers, and similar groups
Collaborates with other supervisors to accomplish directives and objectives
Identifies and takings steps to correct unsatisfactory results
Identifies training and development needs of AMTs within span of control
Provides effective feedback for crew chief and lead coaching/development
Effectively works with union leadership and workforce

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
3 years of aircraft maintenance experience
FAA Airframe & Powerplant Certificate
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

Associates or Bachelor’s degree in business or technical field or equivalent work experience
2 years of a successful track record of management in maintenance and/or production environments
3 years hands-on experience in the repair or manufacture of large transport category aircraft

Skills, Licenses & Certifications

Knowledge of functional area
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Ability to supervise management, non-management and contract labor work groups
Ability to concurrently handle multiple responsibilities
Strong interpersonal and PC skills
Ability to concurrently supervise multiple areas of responsibility

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Manager, Aircraft Line Maintenance (Boston, MA, US)

Intro

Why you'll love this job

This job is a member of the Line Maintenance Team within the Integrated Operations Division.
Responsible for overseeing and managing the maintenance workload, resources, and activities for terminal and/or hangar operations at their station.
Managers are leaders of front-line supervision, providing direction in workplace safety & compliance, maintenance and key performance indicators at their station.
Salary range: $115,000.00 to $150,000.00

What you'll do

Guides and directs terminal and/or hangar supervisors in the execution of aircraft maintenance
Ensures supervisors and crews are dispatched to accomplish the operation’s workload
Oversees terminal and/or hangar supervisors in the implementation of the organization's plans, processes, policies, and procedures
Collaborates with other managers to accomplish directives and objectives
Works cross-departmentally to resolve issues and develop effective relationships and solutions
Accomplishes current and long range goals and objectives in accordance with company policies and procedures
Reviews and reports on operating results against goals and takes action to correct unsatisfactory results
Periodically reviews performance data with supervisors to increase their understanding and drive related action items
Identifies training and development needs of staff throughout his/her organization and implements targeted developmental plans
Supports the “Bid Process” and ensures that bid schedules match workload demand
Supports preparation of the short-term and long-range plans and resource budgets- Represents the station and his/her work groups, as appropriate, with airport management, FAA,TSA, other government agencies, suppliers, and similar groups
Facilitates effective meetings
Manages union and non-union workforce effectively
Coaches a management team in meeting/exceeding their stations’ key performance indicators & operational performance goals
Provides succession plan for key management positions in his/her area of management; develops and promotes L4 supervisors

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School Diploma or GED equivalency
5 years Aircraft Maintenance Operations experience
2 years supervisory experience in aircraft or a comparable industry
Experience supervising mid to large size workgroups in a multi-shift environment
Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Preferred Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent experience/training
4 years of experience managing large transport category aircraft in Line and/or Base production operations with a proven track record

Skills, Licenses & Certifications

Airframe & Power Plant (A&P) license
Strong interpersonal and PC skills
Ability to concurrently manage multiple areas of responsibility
Excellent analytical, organization, and planning skills
Ability to adhere to applicable safety obligations as set forth in the AA Commitment to Safety statement contained in the Safety, Security & Environment Policies and Procedures Manual
Ability to pass a background reference check and criminal fingerprint check
Understanding of other areas within Line Maintenance
Ability to concurrently manage multiple areas of responsibilitiy
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Ability to pass U.S. Department of Transportation (DOT) mandated drug testing requirements
Ability to complete a DOT Testing Inquiry Form, which provides authorization for release of records from previous employers
Some travel is required

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Product Designer/Sr Product Designer, UX (Fort Worth, TX, US)

Intro

Why you'll love this job

• This job is a member of the Digital Customer Experience team within the Customer Experience Organization at American Airlines. We're a multidisciplinary UX team that drives the user experience for our customer and employee facing applications.
• In this position, you'll work within a cross-functional team where you'll influence product and design decisions with ownership of initiatives from inception through implementation. This role can sit in the product focused on delivering value to product teams or in Design Operations focused on standards and process to scale design across the enterprise.
• You'll get to showcase your experience and knowledge in interaction / visual design, information architecture, user research and UX strategy.

What you'll do

• Influence outcomes and Product Owner decisions based on UX best practices, design principles and research, using agile methodologies.
• Collaborate with Engineering to find the most effective, expedient and efficient way to implement solutions.
• Collect, analyze, present and action feedback and manage changes to UX deliverables.
• Present work clearly and compellingly to stakeholders, leveraging storytelling and presentation skills.
• Provide timely status updates (including work left to do, issues and risks) using project management tools like Rally, Jira, Aha!, etc.
• Communicate effectively with all team members to get work done.
• Design the visual style, interface and interaction flow of applications and experiences that adhere to design standards and the patterns of a design system.
• Develop conceptual diagrams, wireframes, visual mockups and prototypes that consider systems thinking and information architecture.
• Create research strategies based on desired outcomes and develop usability test plans, scripts and scenarios for prototypes. Regularly formulate and test hypotheses during design iterations.
• Use research techniques (heuristic reviews, user interviews, remote unmoderated and in-person testing) to determine ease-of-use and comprehension of designs and ideas.
• Lead end-to-end UX design processes, from ideation through execution.
• Mentor and guide other Designers to foster growth and collaboration.
• Ensure designs are responsive and adaptive for both desktop and mobile platforms.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree in human computer interaction, human factors engineering, computer science, visual design, library sciences or other related discipline, or equivalent experience or training
• 3+ years of experience as a UX practitioner with a background in user experience design, interaction design or similar
• Experience working closely with Engineers from inception through implementation in an agile environment
• Experience collaborating effectively across disciplines, product lines, roles, geographical and time zone boundaries
• Knowledge and proficiency using remote unmoderated testing tools and moderated testing devices and platforms
• Experience in responsive, adaptive and accessible designs
• Experience with design for mobile app (iOS and Android), desktop and web applications

Preferred Qualifications- Education & Prior Job Experience

• Master's degree in human computer interaction, human factors engineering, computer science, visual design, library sciences or other related discipline, or equivalent experience or training
• 5+ years of experience as a UX practitioner with a background in user experience design, interaction design or similar
• Experience with accessibility standards, including WCAG 2.0+ AA compliance, localization and inclusive design
• Ability to adopt and contribute to design systems and promote design standardization across the enterprise
• Proven ability to work in Product and DesignOps environments to meet evolving organizational needs

Skills, Licenses & Certifications

• Strong skills in modern design and prototyping tools (Figma, Adobe CC, etc.)
• Understanding of HTML, CSS, JavaScript and other frontend development languages
• Advanced analytical skills dealing with complex data problems and implementing sustainable solutions
• Strong organizational skills and the ability to label, classify and intelligently build flows and wireframes for complex computer applications are a plus
• Ability to manage multiple concurrent projects and communicate effectively with non-technical users
• In-depth understanding of both qualitative and quantitative research methods
• Strong understanding of user-centered design principles and a solid grasp of trends in web and app design
• Familiarity with emerging technology such as generative AI and spatial computing
• Proficiency in using project management tools (Rally, Jira, Aha!, etc.) to track progress and report status
• Storytelling and presentation skills to effectively communicate design decisions

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

General Manager, Airport Customer Experience - SLC (Salt Lake City, UT, US)

Intro

Why you'll love this job

Responsible for managing the operations, optimizing the business, leading the people and cultivating relationships with diverse audiences.
This role is a part of our Field Stations team within our Customer Experience group

What you'll do

Assesses and executes appropriate resources to optimize station performance
Monitors, reviews, and reports station performance
Establishes relationships through engagement, collaboration and inclusiveness with internal and external stakeholders
Coordinates closely with local airport authorities and government agencies to ensure organization’s priorities, objectives and concerns are effectively represented
Manages scheduled, off-scheduled and charter flight operations and meet performance goals
Acts as liaison between the Company and various organizations
Evaluates, identifies, and recommends process improvement changes for a dynamic operational environment
Oversees, monitors, and controls budget and manages overall financial administration
Leads, motivates, and develops employees to perform in a safe, efficient, productive, professional manner and deliver superior customer service

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in related field or equivalent work experience preferred
5 years airline operations experience
Track record of exceptional supervisory, leadership and motivational skills

Preferred Qualifications- Education & Prior Job Experience

3 years in supervisory or management capacity
Knowledge of managing an operating budget
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Coordinator Full Time (El Paso, TX, US)

Intro

Why you'll love this job

The Customer Service Coordinator interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $23.23 per hour.

What you'll do

Promotes and sells air travel to the traveling public or freight forwarders
Provides assistance with passenger check-in and cargo acceptance
Interprets government rules and requirements for domestic and international travel or cargo shipments
Meets and dispatches aircraft within established times
Provides assistance to distressed passengers and customers
Protects company property and revenue
Provides for safe travel
Possesses the physical ability and dexterity to use motor skills to perform various job-related tasks
Uses organizational skills to perform multiple tasks within a limited time period
Is self-motivated and requires minimal supervision
Responds and assists during security and emergency situations
Follows internal/external policies and procedures
May be required to drive and operate air stairs up to various types of aircraft in order to enplane and deplane passengers
Responsible for the overall performance within work area and may be required to lead and direct the work of other employees
May be required to perform Passenger Operation Control functions including air to ground communication as well as Tower functions

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED
Read, write, fluently speak and understand the English language
Bilingual language skills required in some locations
Applicable valid driver’s license as required by local authorities
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Ability to work irregular and/or extended hours, including weekends and holidays
Must report to work on a regular and timely basis

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Staff Assistant II, Airport Hub/Gateway - DFW (DFW Airport, TX, US)

Intro

Why you'll love this job

This job is a member of the Airport Hubs & Gateway Team within the Customer Experience Division
Responsible for handling one or more of the following as their primary role
- Attendance and compliance
- Distribution of equipment and supplies
- Coordinating payroll
- Coordinating and maintaining operation coverage and lost time
- Managing new hire and transfer boarding

What you'll do

Performs a wide variety of office duties including: coordinating meeting arrangements, typing, filing, ensuring telephone coverage, greeting and directing customers, handling mail, ordering and distributing office supplies, reconciling P-card spending, tracking anniversaries/birthdays, and arranging travel and hotel accommodations
Provides assistance with preparation of management presentations and special projects as required
Troubleshoots and escalates office technology issues, including telephone and copier machines
Tracks and ensures employees complete onboarding duties, including appropriate system access, assignment of lockers, mailboxes, uniforms, badges, fingerprinting, training, etc.
Assists in station event planning, coordination, and execution (i.e. Do Crew, luncheons, holiday meals, recognition events)

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency
Previous office/clerical experience

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Knowledge of MS Office Products including Word, Excel, PowerPoint, etc.
Knowledge of policies, procedures, and corporate structure
Ability to prioritize work, be detail-oriented and meet deadlines
Ability to perform in a fast paced environment and handle multiple tasks simultaneously
Ability to be self-motivated with strong organizational skills
Ability to grasp concepts and functionality of specific software and programs
Ability to effectively communicate both verbally and written with all levels within the Organization
Excellent interpersonal skills with a focus on customer service
Approachable and professional demeanor
High level of professionalism and ability to maintain confidentiality
Strong verbal and written communication skills
Ability to work varied hours and holidays (as business needs may vary)
Must be able to secure appropriate airport authority and/or US Customs security badges, (if applicable)
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Specialist, Maintenance Administration (Pittsburgh, PA, US)

Intro

Why you'll love this job

This job is a member of the Workforce Administration, Maintenance Administration team within the Technical Operations Division.
Responsible for completing the daily operations of Maintenance Administration who is responsible for managing all team member internal movement in accordance with contractual agreements and acts as liaison with HR, Payroll, Labor Relations as necessary
Collaborating with a small group in a busy office setting, ensuring the success of the Maintenance Administration team

What you'll do

Assist with creating and adding represented team members, who are transferring stations or classifications to requisitions
Process furloughed represented team members from recall through return-to-work or termination
Monitor and facilitate Onboarding Compliance for represented team members who are awarded a system transfer from requisition through scheduled start date
Process and award open vacancies with current team members prior to external hiring (Lookback process)
Ensure the company is in compliance with all FAA license and stamp requirements in accordance with the GPM
Collaborates and communicates with the Association, Labor Relations, Legal, HR, station partners and executive leadership
Test all relevant application programming changes, such as ATAB
Works shifts primarily Monday through Friday, and weekends and holidays as required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Associates degree in Business Administration, Finance or related field or equivalent experience/ training
Experience with database / reporting tools needed to prepare reports for analysis

Preferred Qualifications- Education & Prior Job Experience

Familiarity with represented team member contractual agreements
Familiarity with the Onboarding Compliance process

Skills, Licenses & Certifications

Effective verbal and written communication skills with the ability to interact with team members at all levels within company
Ability to work under pressure with defined deadlines, and handle multiple assignments
Proficient in Microsoft Office software, including Excel, Word, PowerPoint, etc.
Ability to function well in a team environment
Demonstrated ability to maintain confidentiality
Excellent analytical thinking capabilities
Must be a self-starter with the ability to work with minimal supervision
Ability to develop training and test scenarios for application changes

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Customer Experience (Seattle, WA, US)

Intro

Why you'll love this job

This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division.
Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience.

What you'll do

Drives operational excellence
Creates an environment that cares for our frontline team members and celebrates the team successes
Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies
Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Promotes an environment of mutual respect and trust between frontline team members
Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

The pay range for this role is $51,000 to $86,500, taking into account the qualifications and experience of the selected candidate.

General Manager, Airport Customer Experience - TUS (Tucson, AZ, US)

Intro

Why you'll love this job

Responsible for managing the operations, optimizing the business, leading the people and cultivating relationships with diverse audiences.
This role is a part of our Field Stations team within our Customer Experience group

What you'll do

Assesses and executes appropriate resources to optimize station performance
Monitors, reviews, and reports station performance
Establishes relationships through engagement, collaboration and inclusiveness with internal and external stakeholders
Coordinates closely with local airport authorities and government agencies to ensure organization’s priorities, objectives and concerns are effectively represented
Manages scheduled, off-scheduled and charter flight operations and meet performance goals
Acts as liaison between the Company and various organizations
Evaluates, identifies, and recommends process improvement changes for a dynamic operational environment
Oversees, monitors, and controls budget and manages overall financial administration
Leads, motivates, and develops employees to perform in a safe, efficient, productive, professional manner and deliver superior customer service

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in related field or equivalent work experience preferred
5 years airline operations experience
Track record of exceptional supervisory, leadership and motivational skills

Preferred Qualifications- Education & Prior Job Experience

3 years in supervisory or management capacity
Knowledge of managing an operating budget
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Data Scientist/Sr Data Scientist, B2B Data (Fort Worth, TX, US)

Intro

Why you'll love this job

Our team is focused on delivering actionable insights in a fast-paced environment to support account management, JB/Alliance partners, and other parts of the commercial organization to drive results. We believe that data should be exciting, and when brought to life through engaging analysis, recommendations, and reporting, can transform business and improve decision-making.

Our responsibilities include B2B data, internal and customer-facing reporting, agency performance, corporate profile data management, and other sales reporting. The role will collaborate with Modern Retailing, Agency and Corporate Programs, Sales IT, DEA IT, and other parts of the commercial organization to deliver actionable insights. This position provides opportunities to influence the strategic direction of Indirect and Direct by using data and analytics to identify opportunities to optimize revenue.

What you'll do

This list is intended to reflect the current job, but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks to be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations, including any collective bargaining obligations.
- Manage projects to enhance and develop data, models, and analytic processes that support Sales and Revenue
- Works effectively with internal and external partners (vendors and other organizations within American Airlines)
- Utilize various databases and programming languages to process data and perform statistical analysis.
- Identify and implement best practices related to business processes, data governance, and automated solutions.
- Responsible for validation, data cleansing, maintenance, and reinforcing data integrity to business rules and standards.
- Keep abreast of industry solutions and ensure that AA leads the analytical space to increase our competitiveness
- Bridge the gap between raw data and business strategy by extracting insights to solve complex problems by applying statistics, programming, and machine learning to large datasets
- Collecting, cleaning, and organizing large, complex datasets so they can be analyzed reliably.
- Interpreting technical results into actionable business strategies and presenting findings to stakeholders

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Masters degree plus 2+ years of equivalent practical experience in a quantitative discipline (e.g., Data Science, Applied Mathematics, Statistics, Operations Research, Business Analytics, Computer Science, Engineering, etc.)
Experienced with Machine Learning, Data Science, and AI-driven techniques
Experience with at least one programming language (e.g., Python, R, Java)
Practical experience with data extraction, cleaning, and analysis

Preferred Qualifications- Education & Prior Job Experience

Experience in Machine Learning, Data Science, and AI-driven techniques
Experience with SQL and data visualization (e.g., Tableau)
Airline, aviation or transportation industry experience
Experience with Cloud Computing and/or Distributed Computing (e.g. Databricks, Spark, AWS)
Experience with Microsoft Azure (storage accounts, service principal, Azure Data Factory and active directory)

Skills, Licenses & Certifications

Advanced proficiency in Microsoft Excel and PowerPoint
Ability to perform customer data analysis using complex data sets
Strong organizational skills and ability to balance multiple projects concurrently
Knowledge of the latest marketing trends
Inquisitive out-of-the-box thinker who is continuously on the lookout for opportunities to improve and innovate with data science solutions
Excellent leadership, communication, creative thinking, analytical and problem-solving skills
Ability to move projects forward without deadlines and effectively work with time constraints
Ability to work cross-functionally and communicate and work with diverse business groups
Knowledge and understanding of customer experience and best practices across industries
Ability to develop creative solutions and innovative strategies to drive real business results
Ability to effectively communicate (verbally and written) with all levels within the organization

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve; inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American

Manager, Airport Customer Operations - DFW (DFW Airport, TX, US)

Intro

Why you'll love this job

This job is a member of the Hubs and Gateways Team, within the Customer Experience Division.
Responsible for the efficient use of resources to ensure operational performance. Ensure enforcement of all company and departmental procedures, including safety and security.

What you'll do

Develops employees
Implements methods of maximizing revenue and controlling expenses
Oversees day to day customer service operations
Solicits ideas and/or feedback from employees and accepts accountability for follow-through
Communicates procedural changes to Customer Service Managers, supervisors and employees and ensures compliance
Monitors and measures on time performance
Identifies areas/individuals which require improvement; develops and implements methods to increase/improve performance
Develops and enhances the work relationship with vendors, ensuring all parties perform their responsibilities properly
Ensures all internal audit requirements are followed and accountable for compliance
Reviews staffing requirements and schedules for all department employees, ensures adjustments are made as needed
Conducts grievance hearings and servs as a grievance hearing officer as required
Interprets the company's policies in a professional and positive manner to all customers
Assists Directors with Customer Service Manager interviews and selections
Aids/guides the development of Customer Service Managers and supervisory staff
Shift work-including nights, weekends and holidays

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School Degree or GED equivalent
3 years' airline supervisory experience
3 years' airport operations experience

Preferred Qualifications- Education & Prior Job Experience

Proven experience in baggage handling, baggage systems, and MBR improvement
Experience working in/on or with airport ramps

Skills, Licenses & Certifications

Possess a valid US Driver's License
Must be self-motivated and detail oriented, team player
Able to perform in a fast paced environment while maintaining a professional and effective approach to high stress situations
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Analyst/Sr Analyst, Customer Experience Insights (Fort Worth, TX, US)

Intro

Why you'll love this job

This job is a member of the Digital Team within the Customer Division.
Responsible for project-based assignments that require a mix of strong analytical skills, the aptitude to solve complex problems, and the ability to clearly and concisely present information. The position will require ownership, the ability to work well with minimal supervision, and the ability to prioritize and manage a number of projects simultaneously.

What you'll do

Provides updates regarding customer satisfaction trends and drivers of our customers’ Likelihood to Recommend and Net Promoter Scores (NPS)
Creates dashboards and analytical reports, coupled with key insights and recommendations, to present to leadership/internal clients
Conducts ad-hoc analysis to answer various business questions
Designs and implements ad hoc research projects to meet the needs of internal clients
Develops long-term vision and application for a VOC and Customer Journey Analytics program for American
Integrates multiple sources of customer interaction (quant/qual, social, complaints, chat, call, digital, etc.) with Operational, Transactional, and/or Commercial data to present a holistic view of a customer’s experience
Manages the backlog, Iteration planning, and performs UAT for enhancements to our Survey Data Product
Selects and manages research vendors that fit with our holistic strategy
Present data-driven insights and strategic recommendations to senior leadership, ensuring complex analyses are communicated in a clear, compelling, and actionable manner

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience
- Bachelor’s degree in Business Analytics, Statistics, Mathematics, Engineering, Economics, or related field; or equivalent experience/training
- 3 years of work experience in an analytical field such as: Business, Engineering, Mathematics, Economics, Revenue Management, Network Planning, Sales Strategy, Customer Insights, Marketing
- Experience in transforming raw data into meaningful insights and recommendations
- Experience in Excel and SQL
- Prior experience in SAS, R, Python, Adobe Analytics, Google Analytics or Quantum Metric
Preferred Qualifications- Education & Prior Job Experience
- Master’s degree in Business Analytics, Industrial Engineering, or similar fields
- Proficiency in querying and analyzing data using SQL or similar query language. Ability to extract, clean and interpret large datasets to identify trends, insights, and opportunities.
- Experience with statistical software (e.g. R, Python, SAS or SPSS) to perform advanced analyses and modeling.
- Ability to synthesize complex data from a variety of sources into succinct actionable recommendations and concisely present findings to executive level audience.
- Extremely organized and detail-oriented, with the ability to manage multiple projects and quickly react to changing business needs while meeting firm deadlines.
- Ability to effectively communicate both verbally and written with all levels within the organization.
Skills, Licenses & Certifications
- Strong quantitative, analytical, and problem-solving skills required
- Excellent oral and written communication skills, including the ability to effectively communicate complex topics and present to senior management
- Ability to handle multiple responsibilities/projects on strict deadlines with minimal supervision
- Ability to create structure and drive progress in an ambiguous environment
- Ability to work cross-functionally with partners in both business and technology
- Creative self-starter and strategic thinker with passion to create data-driven insights to lead change and help improve the digital experience across all steps of the customer journey

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Sr Engineer, Facilities (Fort Worth, TX, US)

Intro

Why you'll love this job

This role is part of a high-impact Facilities Engineering team responsible for improving the reliability, safety, and performance of critical infrastructure across American Airlines’ terminals, base, and line maintenance operations, while acting as a critical engineering support function for facility maintenance within the Tech Ops organization.
You will work on complex, real-world systems including baggage handling systems, jet bridges, power distribution, HVAC, fire suppression, life safety systems, and more, helping drive operational improvements across one of the largest airline networks in the world.
This position is focused on system ownership, problem solving, and execution in a fast-paced operational environment.
You’ll operate with a high level of ownership, working in ambiguous environments where structure doesn’t always exist and help build it as you go.
You’ll influence outcomes across the organization by partnering with vendors and stakeholders, balancing field execution with leadership communication while prioritizing practical, high-impact solutions.

What you'll do

Interprets specifications, blueprints, manufactures information and distills that into useable documentation that can be used by a repair technician
Works with many different entities including but not limited to Corporate Real Estate, Aircraft Maintenance, Component Maintenance, Ground Support Engineering and Customer Experience
May work with stakeholders to document their needs and analyze the justification based on business needs
Recommends measures to improve production methods, performance, and the quality of the product, and may go so far as to suggest changes in working conditions to increase efficiency or safety
Determines procedures, studies and standardizes procedures to improve efficiency of the work
Prepares individual or composite reports
Must be willing to undergo comprehensive background and fingerprint checks to satisfy security requirements
Must be willing to take a pre-employment drug test
Up to 35% travel to other locations

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s Degree in Mechanical. Industrial, Systems, Electrical, or similar Engineering disciplines
4 years experience managing, coordinating, and completing projects

Preferred Qualifications- Education & Prior Job Experience

Master's Degree in Engineering
Experience in Microsoft VISIO

Skills, Licenses & Certifications

Excellent analytical, organization and planning skills
Familiarity with basic CAD
General knowledge of detailed drawings, bill of materials, standards and processing
Flexible and capable of adapting to constant change
Ability to document projects quickly and clearly
Ability to reference code, legal guidelines, environmental directives and regulatory information as required
Understands and can quickly locate appropriate references across industries like manufacturing and safety standards, construction, or other areas most suitable to the job at hand
Ability to develop and deliver finished, dimensioned prints or electronic models to qualified technicians & revise as needed to document as-built structures
Ability to successfully work multiple projects simultaneously
Knowledgeable in the compliance requirements of the pertinent codes, regulations, and standards
Must work well under deadlines and high volume stress
Ability to prioritize tasks
Must work with minimum supervision
Understanding of automated control systems and communication infrastructure.
Comfortable working with a wide range of engineering software.
Comfortable working with and understanding complex new & legacy machinery.
Comfortable working with and understanding Ground Support Equipment for Aircraft Maintenance
Comfortable working with and understanding aircraft power requirements, interpreting aircraft facility planning documents.
Systems integration tasks. Understanding of code especially NFPA 70, NFPA 79, NFPA 70 E
A good understanding of Electrical Safety & Hazardous Area Electrical Requirements. Class & Division Concepts.
Aircraft Hangar requirements as it pertains to electrical code requirements.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Customer Service Manager, Airport Customer Experience-SAN (San Diego, CA, US)

Intro

Why you'll love this job

This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division.
Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience.

What you'll do

Drives operational excellence
Creates an environment that cares for our frontline team members and celebrates the team successes
Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies
Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Promotes an environment of mutual respect and trust between frontline team members
Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

The pay range for this role is $51,000 to $70,500, taking into account the qualifications and experience of the selected candidate.

Coordinator, Baggage Operations (DFW Airport, TX, US)

Intro

Why you'll love this job

This job is a member of the Hubs & Gateways Team within the Customer Experience Division.
Responsible for planning, developing, coordinating and controlling all aspects of transferring baggage and the baggage handling system.
You’ll bring your [INSERT TOP THREE SKILLS]

What you'll do

Responsible for achieving and assuring safe, efficient and economical utilization of resources
Recommends policy and procedure changes as necessary to ensure safe and efficient operations
Develops and maintains reports
Obtains information pertinent to the operation and ensures necessary information is disseminated to appropriate departments and personnel to ensure connection of baggage and BHS programming
Procures the necessary material, manpower and equipment to complete projects

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Knowledge of Company policies and procedures
May require knowledge of collective bargaining agreements and familiarity of operations
Good computer skills and familiarity with computer applications
May require knowledge of DECS and Res commands
Excellent telephone manner
Ability to work with others as part of a team and to obtain information from others or gain their participation in problem resolution

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more