General Assistance Directory

Talent Services

  • Rehire Eligibility
  • Transfers
  • Hiring Events
  • Interview Schedule
  • Flight Itinerary
  • Pre-Employment Requirements
  • Pilot Recruitment
  • Flight Attendant Recruitment
  • Fraud Report

You may contact Talent Services at 1-866-872-3945 or talent.services@aa.com. Talent Services hours of operation are 7 am to 8 pm Central Time, Monday through Friday.


IT Helpdesk

  • Jetnet Access
  • Careers Website Password Reset
  • Other IT Concerns

You may contact the IT Helpdesk at 1-866-523-5333. IT Helpdesk hours of operation are 24/7.


Team Member Services

ACTIVE EMPLOYEES

  • Proof of Employment/Salary Verification
  • Travel Questions and Concerns
  • 401k, Pension, and Retirement
  • Health and Wellness
  • Leave of Absence
  • Return to Work
  • Payroll Service Center
  • Talent Management
  • Covid-19 Concerns


RETIREES

  • Retiree Service Representative
  • Report Death
  • Travel Questions and Concerns
  • 401k, Pension, and Retirement
  • Retiree Travel Privileges
  • Retiree Health and Wellness Benefits
  • Proof of Employment/Salary Verification
  • Payroll Service Center

You may contact Team Member Services at 1-800-447-2000. Team Member Services hours of operation are 7 am to 7 pm Central Time, Monday through Friday.


Additional Resources

Envoy Air Careers
https://www.envoyair.com/careers/

Piedmont Airlines Careers
https://piedmont-airlines.com/

PSA Airlines Careers
https://psaairlines.com/