Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Manager/Sr. Manager, Revenue Management Development is part of the Commercial division and leads the Revenue Integrity and PNR Automation team within Revenue Engineering. This role is responsible for delivering technical solutions that protect revenue, prevent fraud, and automate complex business processes while improving operational efficiency and the customer experience. The Sr. Manager leads a large, diverse technical team and partners across commercial and operational functions to drive complex, cross-functional initiatives from strategy through implementation.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Provide strategic and people leadership for the Revenue Integrity and PNR Automation team, driving initiatives that protect revenue, prevent fraud, and enhance operational efficiency across the enterprise.
• Develop and execute strategies to identify, mitigate, and prevent revenue leakage, inventory abuse, and fraudulent booking activity while balancing commercial objectives and the customer experience.
• Lead complex, cross-functional initiatives from business case development through implementation, delivering scalable solutions to critical business challenges.
• Establish the long-term strategy and roadmap for revenue integrity and automation capabilities, aligning technology investments, operational needs, and emerging business risks.
• Direct the performance and continuous improvement of business-critical systems, automations, and processes that support millions of passenger records and transactions annually.
• Partner with Revenue Management, IT, Cybersecurity, Distribution, Reservations, Airports, Loyalty, Finance, and other stakeholders to drive alignment, influence decisions, and deliver business results.
• Leverage data-driven insights to evaluate performance, quantify risks and opportunities, and recommend strategic actions that strengthen revenue protection and operational effectiveness.
• Lead, coach, and develop a high-performing team by fostering accountability, building technical and leadership capabilities, and creating opportunities for growth.
• Serve as a trusted advisor to senior leadership, translating complex business and technical challenges into actionable strategies that deliver measurable enterprise impact.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in engineering, computer science, data science, mathematics, economics, finance, operations research, business, or another quantitative discipline, or equivalent training and experience.
• 7 years of relevant professional experience in revenue management, analytics, technology, fraud prevention, automation, product management, airline operations, or a related field.
• Experience directly or indirectly leading teams and developing employees.

Preferred Qualifications- Education & Prior Job Experience

• Master’s degree in business, analytics, engineering, computer science, operations research, or another related discipline.
• Experience directly managing a large or technically diverse team.
• Experience in airline Revenue Management, Distribution, Revenue Integrity, Fraud Prevention, Reservations, PNR processing, Inventory Management, or airline operations.
• Experience partnering with IT teams to design, test, implement, and support technology solutions.
• Experience managing high-visibility initiatives involving senior leaders, external partners, or enterprise-wide stakeholders.
• Familiarity with airline reservation, inventory, ticketing, availability, or distribution processes.

Skills, Licenses & Certifications

• Demonstrated ability to lead, coach, and develop high-performing teams in a fast-paced, complex environment.
• Strong problem-solving and analytical skills with the ability to assess risks, identify opportunities, and drive data-informed decisions.
• Proven ability to lead complex, cross-functional projects and manage competing priorities from concept through implementation.
• Ability to translate technical concepts, analytical findings, and operational risks into clear business recommendations for diverse audiences, including senior leadership.
• Strong stakeholder management and influencing skills, with the ability to build consensus and drive alignment across functions.
• Knowledge of automation, software development, data platforms, and technical product delivery, including familiarity with tools such as SQL, Python, Tableau, or similar technologies.
• Demonstrated ability to develop solutions that strengthen controls, protect revenue, and improve operational performance and customer experience.
• Ability to exercise sound judgment, navigate ambiguity, and make effective decisions in dynamic environments.
• Strong executive presence and communication skills, with the ability to present complex information in a clear, concise, and compelling manner.

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.