Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you.  As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.  Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

Responsible for directing American’s strategies to profitably and sustainably grow revenue and improve connections with strategic AA accounts.  Will focus on utilizing AA’s retailing focus to update contracting and content strategy in concert with counterparts in Revenue Management, Revenue Analysis, Corp Comm, Reservations and Finance.

What you'll do

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Lead complex relationships with covered corporate accounts.
• Research each customer’s business, ask thoughtful questions and identify opportunities that increase value for both the customer and American, addressing underperforming areas and building on existing strengths.
• Serve as lead negotiator for corporate contracts with covered accounts, using sound commercial judgment to evolve contracting and content strategy in support of AA’s retailing focus.
• Monitor and report corporate performance regularly, including progress toward long-term revenue-generation goals.
• Translate insights into a clear business story, strategies and actionable commercial recommendations.
• Work closely with Revenue Management, Network Planning, Corporate Communications, Reservations, Strategic Alliances and Joint Business
• Partners to shape company strategy and address financial and operational performance issues.
• Coordinate across internal teams and customer organizations to move projects forward, prioritizing several large, complex accounts and multiple initiatives with limited direction.
• Present recommendations and business updates to senior internal and external leaders; synthesize complex projects and account activity into concise leadership updates, and serve as AA’s key representative at meetings and events for covered accounts.
• Help develop and drive the use of Global Sales resources to improve customers’ experience flying on American’s planes.
• Lead beyond individual account responsibilities by coaching, mentoring and advising peers, elevating their capabilities and serving as a resource and role model for the broader Account Management team.

All you'll need for success

• BS/MA, 7+ years of experience.
• Demonstrated experience managing complex internal or external client relationships, with intellectual curiosity and a willingness to ask questions, research the customer and understand their business.
• Ability to identify opportunities that increase value for both the customer and American, improve underperforming areas and strengthen what is already working.
• Strong ability to interpret data, turn it into a clear business story and develop strategies and actionable recommendations beyond reporting.
• Comfortable using data to identify opportunities and support commercial decisions.
• Proven experience presenting recommendations and business updates to senior internal and external leaders.
• Excellent written and verbal communication, presentation and interpersonal skills, with the ability to handle complex topics, communicate straightforwardly at all organizational levels and synthesize projects and account activity into concise leadership updates.
• Ability to operate effectively with limited direction, navigate ambiguity and independently determine the best path forward.
• Demonstrated strategic thinking, skillful negotiation, ability to digest complex details, and sound judgment and initiative in decision-making.
• Motivation to change the status quo through the art and science of internal and external negotiation, and to seek opportunities to transform existing business models.
• Ability to influence others through interpersonal skills, collaboration and negotiation, and build consensus within Global Sales and across other company organizations. 
• Demonstrated leadership beyond individual account responsibilities, including experience coaching, mentoring or advising peers and improving their capabilities; willingness to be a resource and role model for the broader Account Management team.
• Ability to identify creative, innovative solutions to complex problems and adapt flexibly to new ideas, approaches and work methods.
• Demonstrated ability to create an open, respectful culture of continuous improvement that thrives on diversity and trust.
• The highest standards of personal ethics and integrity, and ability to travel regularly.

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself and that's why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more