Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is within the American Airlines Credit Union. This role develops and executes strategic internal communications that inform and engage Credit Union team members while fostering connection, understanding and a shared sense of purpose. The role is also responsible for creating clear, compelling storytelling across multiple channels, including the intranet, email, digital signage, presentations and visual communications. In addition, this role partners with leaders and business teams to translate priorities, initiatives and organizational changes into timely, relevant and easy-to-understand communications.

What you'll do

Strategic Communications:

• Develop and execute communication strategies, plans and campaigns that support organizational goals and team member engagement, determining the appropriate message, audience, timing, channel and format for key initiatives, announcements and organizational changes
• Partner with leaders and subject matter experts to provide communications counsel, shape messaging and develop materials such as talking points, presentations, FAQs, toolkits and announcements that are relevant, accurate and consistent
• Translate complex business, operational and technology topics into clear, actionable communications tailored to target audiences

Content Development: 

• Create, edit and publish content across internal communication channels, including the intranet, email, digital signage, presentations and other digital and visual platforms
• Develop compelling stories and messaging that support strategic initiatives, culture, change management, recognition milestones and team member engagement
• Maintain editorial calendars and ensure a consistent voice, tone and brand across all communications
• Create visually engaging, brand-aligned communication materials that enhance understanding and engagement
• Explore and implement new channels, formats and multimedia opportunities to improve reach and effectiveness

Engagement and Collaboration:

• Manage communication projects and campaigns that strengthen culture, support organizational priorities and drive awareness
• Foster two-way communication by creating opportunities for team member feedback, engagement and collaboration
• Monitor communication effectiveness through feedback, metrics and channel performance data, and recommend improvements
• Build strong relationships across the organization to support effective communication planning and execution

Event Communication and Facilitation:

• Support the promotion, communication and execution of team member events, recognition programs and engagement activities
• Provide event communications and coordination support as needed to help deliver a positive team member experience

Plus additional duties as assigned

The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act. 

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in Communications, Public Relations, or Journalism, or equivalent relevant experience
• Experience developing branded graphics and visual communications using Adobe Creative Suite or Canva

Preferred Qualifications- Education & Prior Job Experience

• Two or more years of experience in internal communications, corporate communications, public relations or a related field
• Strong writing, editing and storytelling skills, with the ability to translate complex information into clear, engaging team member communications
• Previous Credit Union or financial services industry experience

Skills, Licenses & Certifications

• Skilled in Microsoft Office software (e.g., Word, Excel, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
• Outstanding written communications skills, both creative and technical
• Strong people skills, with the ability to communicate effectively both verbally and in writing with all levels of staff and management
• Ability to successfully manage multiple assignments and competing deadlines
• Ability to demonstrate solid project management skills
• Ability to perform with immaculate attention to detail
• Ability to adjust work schedule and work additional hours as needed to support business needs
• Ability to maintain satisfactory performance and attendance
• Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.