Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you.  As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.  Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Sr Analyst, Global Sales is part of the Global Sales team within the Commercial Division. This role supports the Agency Sales team as a key connector between American and our travel agency partners, ensuring what we bring to market lands well with agencies and that what we hear from agencies drives action across American. This role plays a key part in executing go-to-market strategies for promotions and campaigns, translating agency feedback into enhancements to our tools, products, and servicing, and equipping our sales teams with the knowledge and resources to serve our agency partners.

What you'll do

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Develop and implement go-to-market strategies tailored for agency partners designed for market share growth
• Lead initiatives to enhance agency tools, products, and servicing, translating agency feedback into efficient and cost-effective solutions for the agency account team
• Lead and audit the creation of playbooks and enablement resources to guide account management and agency engagement
• Partner with internal commercial departments, including Revenue Management, Network Planning, Sales Operations & Enablement, Distribution, and Agency Programs, to align strategies and optimize account performanc
• Collaborate with account teams and travel agency partners to enhance American's value proposition within agency programs and relationships
• Lead coordination across the Agency Sales organization on strategic initiatives and engagements with travel agency partners, including advisory boards, pilot programs, in-market activations, surveys, customer forums, and roundtables, as well as trade organizations
• Act as a subject matter expert and consultant to the agency sales account teams on airline products and services

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

•    Bachelor's degree in Business Administration, Marketing, or related field
•    5 years of experience in sales, account management, or customer success, preferably in the airline or travel industry
•    Proven track record of developing and implementing successful sales strategies and initiatives
•    Strong analytical, strategic, and planning skills
•    Excellent communication, collaboration, and leadership skills

Preferred Qualifications- Education & Prior Job Experience

•    Master's degree in Business Administration, Marketing, or related field
•    7+ years of experience in sales, account management, or customer success, preferably in the airline or travel industry
•    Experience working with corporate travel programs and relationships
•    Knowledge of airline products and services
•    Experience with sales strategy, analytical, strategic, and planning mindset

Skills, Licenses & Certifications

•    Strong analytical and problem-solving skills
•    Excellent communication, collaboration, and leadership skills
•    Ability to work in a fast-paced environment and prioritize multiple tasks and projects
•    Strong attention to detail and organizational skills
•    Proficiency in Microsoft Office, including Excel, Word, and PowerPoint
•    Experience with CRM software and sales analytics tools
•    Industry certifications, such as Certified Sales Professional (CSP) or Certified Customer Service Representative (CCSR), a plus

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.