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Director, Customer Buy Flight

Director, Customer Buy Flight

Date:  Nov 20, 2020

Location: DFW Headquarters Building 7 (DFW-SV07) 
Additional Locations: None
Requisition ID: 39444 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

We’re looking for an IT leader that has a proven track record of inspiring and leading delivery organizations through transformation. Someone who has exhibited the ability to make strategic sourcing decisions, ask the right questions of technical teams, and can communicate complex technical solutions to business partners in a non-technical, yet impactful manner. The ability to build strong relationships with our business partners will be key.  This servant leader should help guide both the cultural and delivery transformation as well as our diversity and inclusion work within the group.  This role provides the vision and strategic direction for developing IT solutions in support of the Customer Technology organizations.

What you'll do
  • Responsible for the end-to-end delivery lifecycle of all solutions including architecture, development, and operational support of people and payroll systems
  • Drives organizational structure, process, and cultural improvements that result in rapid delivery and consistent execution of IT solutions
  • Develops objectives and key results and ensures outcomes are aligned across business and IT leadership
  • Partners with internal customers and with external vendors to manage system development and maintain system operational standards
  • Manages and directs software, hardware, and telecommunication providers, using Agile and DevOps practices to enhance operational efficiencies and accelerate delivery
All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • Demonstrates the highest level of ethics and integrity
  • Bachelor’s degree or equivalent work experience required in Computer Science, Information Systems Management, or related field
  • 10 years of experience with infrastructure technologies and software development
  • 7 years of technology leadership experience, including development, infrastructure, and architecture teams
  • Experience in the application of technology and financial practices related to technology investments
  • IT Operations experience for vital and/or critical systems
  • Excellent understanding of end-user needs, leading technologies, and applications
  • Demonstrated ability to deliver major system implementations
  • Proven ability to manage internal and external resources, as well as manage relationships with 3rd party providers and partners
  • Experience leading multi-sourced development teams (internal, external, on/offshore)
  • Demonstrated ability to solve, and to lead others in solving, complex analytical problems
  • Willingness to take calculated risks
  • Ability to build and facilitate relationships at all levels of the organization, both internally and externally
  • Ability to be self-driven with a natural aptitude for engaging employees in multiple workgroups

Preferred Qualifications- Education & Prior Job Experience

Prior Airline industry experience a plus

All you'll need for success, continued

Skills, Licenses & Certifications

  • Excellent verbal and written communication skills, with ability to effectively and clearly communicate a strategic vision; ability explain technical concepts to non-technical audiences
  • Proficient with Microsoft Office software
  • Believes in, promotes and embodies in daily actions the American Airlines five leadership attributes:
  • Caring – We care about all team members
  • Collaboration – We succeed as a team
  • Development – We build future leaders
  • Results – We drive to be the best
  • Future – We continually challenge the status quo
What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 39444 

Nearest Major Market: Fort Worth
Nearest Secondary Market: Dallas

Job Segment: Telecom, Telecommunications, Computer Science, Payroll, Manager, Technology, Finance, Management

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