Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• ​This job is a member of the Information Technology Team within the Information Technology Division.
• Responsible for assisting American Airlines Integrated Operation (IOC) Managers on Duty (MOD) and Director on Duty (DOD) with operational issues that impact the IOC, HUBs or multiple operational sites.  You will provide system Monitoring, Incident management, communication and coordination of issues, documentation, maintenance and support, strategic Planning and Execution to coordinate with IT and business units. 

What you'll do

• System Monitoring: Utilize monitoring tools to continuously track the performance of IT systems, networks, and applications. Proactively detect and resolve issues to ensure optimal performance and minimize downtime.
• Incident Management: Lead the response to major IT application incidents. Coordinate with relevant teams for rapid troubleshooting and resolution. Adhere to the protocols outlined in the Incident Management Plan. Document actions taken and collaborate with appropriate teams on necessary updates.
• Communication and Coordination: Serve as the primary liaison for IT matters within the Operations Center. Ensure cohesive interaction between IT staff and other departments.
• Documentation: Maintain comprehensive records of incidents, resolutions, and overall system health. Provide regular status updates to senior management.
• Strategic Planning and Execution: Represent IT on the IOC Bridge. Advise on planned changes, prioritize enterprise IT initiatives, and support overall airline operations.
• Works various shifts, holidays, on-call and travel as required
• Follows management guidance, adhering to IT policy and procedure
• Performs other duties as requested
• Travels, as required.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Associate / Bachelor Degree in Computer Science, Information Systems, or other related field or equivalent work experience/training
• 5 years of demonstrable 'hands-on' IT work experience supporting and resolving diverse software and hardware issues
• Must have firsthand experience supporting airline applications.

Preferred Qualifications- Education & Prior Job Experience

• Understanding of airline operations.
• Previous IT infrastructure experience in Airline/Airport environment

Skills, Licenses & Certifications

• Overall knowledge of airline applications
• Familiarity with workflow and with ticketing systems
• Knowledge of AA applications  and ability to troubleshoot issues
• Ability to work independently and perform in a collaborative, team based environment
   

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.