Customer Service

To see our privacy policy in a different language, please click the appropriate link below.

• Spanish
• German
• French
• Portuguese

---

Purpose

This Privacy Policy applies to persons seeking potential employment with American Airlines, Inc., or certain of American Airline Inc.'s affiliates (collectively, "we", "us", "our", or "American"), on this job application website. Certain American affiliates have their own privacy policies and procedures in place apart from this Privacy Policy. This Privacy Policy sets out the basis upon which we and our third-party partners may collect, use, store, share and keep secure the personal information provided to us in connection with your application for a position with American. The term "job applicant" or "you," as used in this Privacy Policy, means individuals who apply for, or are in the process of being considered for, employment with American.

We are providing this Privacy Policy to help you better understand the following:

• Collection of Your Personal Information
• Use of Your Personal Information
• With Whom Your Personal Information May Be Shared
• Cookies and Web Beacons
• Retaining Your Information
• Obtaining Your Consent
• Your Rights with Respect to Your Personal Information

Collection of Your Personal Information

Any personal information that you submit to us on this job application website (including any CV or résumé that you upload to this website) will be collected and processed by American, where permissible by relevant, applicable law. This includes without limitation:

• Recruitment information – cover letter, resume, educational background, professional background, sex/gender, date of birth, ethnicity, nationality, areas of interest (e.g., legal, HR, IT, and so forth).
• Contact information – name, telephone number, home address, personal e-mail addresses, national identification information.
• Career and job performance information - job level/position, details of skills and experience from the referrals provided.
• Background check information – if authorized by you and to the extent allowed by applicable law – information about judicial disputes and criminal records.
• Automatically collected information – information collected via cookies, Web beacons, or similar technologies; IP address; browser name; operating system details; domain name; date, time of visit and pages viewed.
• Public-Facing Information – publicly available social media profiles, content from external job bulletin boards.

Use of Your Personal Information

American will use the personal information provided in this job application and information collected from other sources, including:

• Recruitment – to evaluate your application for employment with American, communicate with you about your application, conduct any necessary or appropriate background checks, comply with our diversity policy, manage any aspects of your prospective employment relationship with American.
• Comply with legal obligations – to the extent allowable by applicable law – to comply with our administrative or human resources obligations in connection with litigation or an internal investigation or audit.
• Validation of submitted information – to verify personal information by contacting your references.
• Analytics and improving our services – to analyze your use of, and to improve, this job application website.

Personal information submitted to us may be transferred to, stored and processed on servers located in various countries around the world, including the United States, in accordance with applicable laws and regulations. This may include transfers to American's affiliates and to third parties with whom we share personal information, as described in this Privacy Policy.

American is committed to protecting the security of your personal information. When we collect, use, process, disclose or transfer your personal information, we take reasonable steps to ensure that it is treated securely and in accordance with this Privacy Policy.

With Whom Your Personal Information May Be Shared

In order to use your personal information for the purposes set forth above, your information may be disclosed to various personnel within American, including human resources and payroll/accounting staff, managers, as well as American's affiliates, external consultants, third-party vendors, and other advisers or persons when necessary.

Please also note that this job application website is powered by a third-party service provider. We may also engage other third parties to help us undertake activities such as managing our job applications, helping applicants find future job opportunities with us, analyzing your use of this job application website, and helping us stay in contact with you if you use this website. Any personal information provided as part of your job application with American may also be processed by those third parties on behalf of American. American does not permit our third-party service providers to use your personal information for their own purposes or to disclose it to other third parties.

Additionally, American may disclose your personal information to courts, law enforcement, or other government agencies in order to comply with legal and regulatory requests. Such information may be disclosed to:

• Protect your or American's legal claims and interests.
• Defend against potential or actual litigation.
• Abide by applicable law, regulation or contracts.
• Respond to a court order, American administrative process or judicial process including, but not limited to, a subpoena or a search warrant.
• Comply with American's obligations where it is registered with any governmental agency.

Cookies and Web Beacons

When you use this job application website, you may receive cookies from us and our third-party partners. We and our partners use cookies to ensure that we give you the best possible experience on this job application website, and to allow us and our third-party partners to analyze how you arrived at this website and how you use it. If you continue to browse our website without changing your web browser's or device's settings that control cookies, you agree to receive cookies when using this job application website.

However, if you prefer not to receive cookies, you can change your cookie settings at any time. Most browsers have options that allow the visitor to control whether the browser will accept cookies, reject cookies, or notify the visitor each time a cookie is sent. You may elect to reject cookies by adjusting your settings, but doing so will limit the range of features available to you on this job application website and on most major websites that use cookies.

We may use these types of cookies on this job application website:

• Essential cookies – These cookies enable you to use this job application website. These cookies are essential to enable you to browse the site and use certain features. Disabling them may prevent you from using certain parts of the website.
• Preference cookies – These cookies allow us to store information about your website preferences, such as your preferred language or location. Without these cookies, our website may not be able to remember certain choices you've previously made or personalize your browsing experience by providing you with relevant information. These cookies can also be used to recognize your device so that you do not have to provide the same information more than once.
• Performance cookies – These cookies collect information about how you use this job application website such as the pages you visit while you use it. These cookies are used to provide you with the best experience possible by doing things such as tracking page load, site response times, and error messages. They also remember that you've visited this website and help us understand your usage of it, so that we can improve the website.
• Feature and service cookies – These cookies allow us and our third-party partners to improve this website and to provide specialized services to you, such as sharing via social media.

Find out more about managing cookies

We also may use technologies called beacons (or "pixels") that communicate information from your device to a server. Beacons can be embedded in online content, videos, and emails, and can allow a server to read certain types of information from your device, know when you have viewed particular content or a particular email message, determine the time and date on which you viewed the beacon, and the IP address of your device. We may use beacons for a variety of purposes, including to analyze and improve this job application website.

Retaining Your Information

If you fill in, but do not submit an online job application (i.e. by pressing the "submit" button), we will not retain the data that you have provided in the online application form. It is only by submitting your application to American that we will gain access to your data and consider your application for potential employment.

If you are unsuccessful with the application that you submit to us, we reserve the right to retain your details for a period of time, so that we may, among other things, assess your suitability for potential employment opportunities with American that may arise in the future. If you would prefer that we do not retain your information for this purpose, you have the opportunity, where afforded by applicable law, to opt out of this process, or you may contact us using the contact details provided below.

Obtaining Your Consent

When collecting personal information from you, American will inform you whether the requested information is voluntary. If you choose not to provide certain information, this may impact our ability to process your application.

Your Rights with Respect to Your Personal Information

If you are outside the United States, you may have the right to access, update or request that we delete your personal information at any time. If you wish to exercise your rights, or if you have other questions, comments or concerns about our privacy practices, please contact our Privacy Office at Privacy@aa.com. Please provide your name and contact information along with the request. Alternatively, inquiries may be mailed to the following address:

American Airlines
c/o Privacy Office
4333 Amon Carter Blvd., MD 5675
Fort Worth, Texas 76155 USA

Effective Date

This policy is effective on and was last reviewed September 12, 2016.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge,(b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access www.jobs.aa.com as a result of your disability. You can request a reasonable accommodation by sending an e-mail to Talent.Services@aa.com, or via fax to (817) 963-1464.

In order to quickly respond to your request, please include the words "Accommodation Request" as the subject line on your email or as the title of your fax document.

You can download a printable form here.