Airport Customer Service

Do you have what it takes to deliver an elevated customer service experience to our customers?

Ramp/Fleet Services

Our ramp and fleet service team members ensure baggage and cargo services run smoothly while maintaining proper movement of aircraft – on and off the gates.

Customer Service

Our customer service teams are a key voice of our company. As we work to restore American Airlines to the greatest airline in the world, it's your voice, ability to problem solve, develop relationships and take care of our customers that makes the difference. Our customer experience is a reflection of your experience as an employee. We're committed to making your experience great so you can do the same for our customers.

Here are a few jobs we hire for in Customer Service:

  • Customer/Passenger Assistance Representative
  • Customer/Passenger Service Agent
  • Customer Service Manager
  • Reservations Agent
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Customer Service Manager, Airport Customer Care
Customer Service Manager, Airport Customer Care Philadelphia, PA, US May 27, 2022
Philadelphia, PA, US May 27, 2022
Customer Service Manager, Airport Workforce Management
Customer Service Manager, Airport Workforce Management Philadelphia, PA, US May 27, 2022
Philadelphia, PA, US May 27, 2022
Representative, Customer Relations (CR)
Representative, Customer Relations (CR) Dallas, TX, US May 26, 2022
Dallas, TX, US May 26, 2022
Customer Service Manager, Airport Customer Experience
Customer Service Manager, Airport Customer Experience San Francisco, CA, US May 25, 2022
San Francisco, CA, US May 25, 2022
Customer Service Manager - Brazil GIG ‎(Rio de Janeiro)
Customer Service Manager - Brazil GIG ‎(Rio de Janeiro) Rio De Janeiro, RJ, BR May 25, 2022
Rio De Janeiro, RJ, BR May 25, 2022
Customer Service Manager, Airport Customer Experience Atlanta, GA, US May 24, 2022
Customer Service Manager, Control Center
Customer Service Manager, Control Center New York City, NY, US May 24, 2022
New York City, NY, US May 24, 2022
Agent, Airport Operations - Mexico PVR
Agent, Airport Operations - Mexico PVR Puerto Vallarta, JAL, MX May 20, 2022
Puerto Vallarta, JAL, MX May 20, 2022
Customer Service Manager, Airport Customer Operations Charlotte, NC, US May 18, 2022
Representative, Reservations Sales - Mexico MTY
Representative, Reservations Sales - Mexico MTY Monterrey, NLE, MX May 14, 2022
Monterrey, NLE, MX May 14, 2022
Analyst/Senior Analyst, Contact Center - Continuous Improvement Dallas, TX, US May 10, 2022
Agent, Airport Operations - Mexico SJD
Agent, Airport Operations - Mexico SJD Los Cabos, BCS, MX May 1, 2022
Los Cabos, BCS, MX May 1, 2022