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Director, Hub Administration

Director, Hub Administration

Date:  Sep 18, 2023

Location: Charlotte/Douglas Intl Apt (CLT-TRML)   
Additional Locations: None
Requisition ID: 69331 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Director, Hub Administration leads the administration team responsible for providing operational planning, support, and administration across the hub. The incumbent oversees and is accountable for overall resource management and planning, including but not limited to forecasting, manning, payroll, lost time administration, and hiring.


This leader is required to be a key local champion of American’s Operational priorities, ensuring that all hub employees are aligned toward achievement of desired outcomes. This strategic leader will build and maintain strong partnerships with Customer Operations, Customer Care, and the Control Center. This position will also interface and collaborate with other teams at the hub, such as Aircraft Maintenance, Flight, and Inflight, along with our business partners who support the operation, the broader aviation community, and stakeholders. This is an operational position that will require some work on weekends, nights, and holidays.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

  • Leads the teams responsible for staffing, payroll, audits, accounting, capital planning, local corporate real estate, hiring, and all other administrative areas related to the hub
  • Demonstrates visible leadership through the motivation, coaching, development, and growth of the team in their span of care, including talent and succession planning
  • Cultivates collaborative relationships across all work groups and teams across the American Airlines system, including the ability to establish and maintain open communication and a collaborative relationship with all levels of union leadership.
  • Coordinates overall daily activities pertaining to the hub, as well as coordination with partner regional carriers
  • Develops and monitors station metrics to enhance sustainable delivery of hub goals
  • Identifies and analyzes major trends and variances from operating plan in spending or operational performance
  • Drives strategic decision making by providing analytical, project management, and change management support to key initiatives, such as process improvement projects, key capital expenditures, and technology deployments
  • Ensures hub departments, business partners, and HDQ support groups are collaborating and working together to achieve the hub’s strategic and operational objectives
  • Monitors spending performance, manpower, operating performance, and unit costs
  • Serves as the liaison with the Airport Authority for Security Badge and Employee Parking functions
  • Manages oversight of Lost Time Administration
  • Oversees all aspects of hub staffing, including transfers, RIF and recalls, payroll processing, leaves of absence, shift & vacation bids, attendance, overtime, resource allocation, and lost time
  • Owns hub compliance, financial performance, uniform, parking, and security badge administration

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • Demonstrates the highest level of ethics and integrity
  • 7 years of leadership experience, including leading teams, managers, and individual contributors
  • 7 years of business, operational, and financial experience with proficiency in assessing business requirements and developing budgets

Preferred Qualifications- Education & Prior Job Experience

  • Bachelor’s degree in relevant field or equivalent work experience; Advanced degree

Skills, Licenses & Certifications

  • Knowledge of airline industry, American Airlines (AA) business strategy, company policies and procedures, and collective bargaining agreements
  • Ability to be an action-oriented and results-driven leader, with a natural aptitude for engaging employees across multiple workgroups
  • Ability to influence others through outstanding interpersonal skills, collaboration, and negotiation skills
  • Excellent project planning and organizational skills, with ability to effectively and simultaneously manage multiple large projects within tight deadlines while maintaining attention to detail
  • Excellent problem solving, negotiation, and critical thinking ability
  • Ability to productively and proactively adjust to dynamic situations
  • Ability to think strategically, negotiate skillfully, digest complex details, and use sound judgment and initiative in making decisions
  • Ability to identify opportunities for improvement, as well as proven success implementing strategic initiatives under time constraints 
  • Ability to build and facilitate relationships at all levels of the organization, both internally and externally
  • Excellent communication and presentation skills, with ability to handle complex topics comfortably and to interact effectively with all levels, both verbally and written
  • Extensive experience with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook
  • Ability to work a varied schedule as needed in support of the operation, including nights, weekends, and holidays
  • Believes in and promotes the American Airlines five leadership attributes:
    • Caring – We care about all team members
    • Collaboration – We succeed as a team
    • Development – We build future leaders
    • Results – We drive to be the best
    • Future – We continually challenge the status quo

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 69331 

Nearest Major Market: Charlotte

Job Segment: Payroll, Real Estate, Manager, Project Manager, Finance, Sales, Management, Aviation, Technology

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