Analyst, Operations Performance and Analysis

Analyst, Operations Performance and Analysis

Date:  May 23, 2023

Location: DFW Headquarters Building 8 (DFW-SV08)   
Additional Locations: None
Requisition ID: 67460 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you.  As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.  Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

  • This position is within our Operations Performance and Analytics department and is focused on two key Corporate Strategic Objectives for our business: double down on operational excellence and passionately drive efficiencies. 
  • The primary focus of this position is to drive structural performance improvements by leveraging advanced analytics and process structures to identify root cause performance drivers. 

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. 

  • Focus on translating analytics into actionable insights and developing our performance improvement plans in partnership with Operational leaders in Tech Ops, IOC, and Hubs. 
  • Partner extensively with frontline Operational leaders to identify opportunities and drive step-function operational performance improvement.
  • Mine, model, analyze and evaluate operational data to identify root cause factors impacting operational reliability
  • Leverage data analytics tools including SQL, SAS, Python & R to automate internal algorithmic procedures and develop processes to ensure forecast integrity of operational models 
  • Design, create and monitor results from solutions that are implemented via data visualization tools (Tableau & Power BI)
  • Develop presentations and present findings with recommendations to key stakeholders and senior management across the company 
  • Interact with other departments including Network Planning, IOC, Airports and Crew Planning to understand their business problems and processes 

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • Bachelor’s degree in a quantitative discipline including Operations Research, Industrial Engineering, Information Systems, Business Analytics and Computer Science or other related field
  • 3 years of relevant experience

Preferred Qualifications- Education & Prior Job Experience

  • Master’s degree in related field
  • Experience in airline operations or operations analysis


Skills, Licenses & Certifications

  • Proficient in SQL
  • Knowledge/basic experience of data processing/manipulation languages such as SAS, R and Python
  • Experience with data visualization in Tableau, Power BI, Excel, Python, or others 
  • Proficient in use of Microsoft Office software, including Excel, Word, and Power Point
  • Excellent quantitative and analytical skills with an aptitude for problem solving 
  • Demonstrated experience in taking complex analysis and turning them into actionable insights
  • Excellent written and verbal communication skills, with ability to effectively interact with employees at all levels within the organization as well as external contacts
  • Adaptable, comfortable with unstructured work and occasional shifting priorities
  • Excellent project management and organization skills, with attention to detail and ability to manage multiple projects at a time
  • Ability to work effectively, meet deadlines, and shift priorities appropriately in a fast paced, dynamic work environment with great attention to detail 

What you'll get

  • Feel free to take advantage of all that American Airlines has to offer:  
  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. 
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.  
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need. 
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. 
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. 

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 67460 

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

Job Segment: Operations Manager, Project Manager, Industrial Engineer, Database, Developer, Operations, Engineering, Technology