Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise, and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop onboard!

Why you'll love this job

As a member of the Planning and Performance Analytics Team within Sales Operations, you’ll play a critical role in shaping strategies that drive the Commercial Organization forward. This position is perfect for someone who thrives on turning data into actionable insights and enjoys influencing high-impact decisions among one of the highest premium customer segments. Your work will directly support strategic initiatives across Managed Corporate, AAdvantage Business, and Agency Programs teams.

You’ll especially love this job if you have:

• Advanced Excel skills for data analysis and modeling
• The ability to translate complex data into clear, compelling presentations for senior leadership
• Strong problem-solving aptitude to uncover trends and recommend solutions
• Excellent communication skills to tell the story behind the numbers

What you'll do

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
•    Analyze large datasets to identify trends, opportunities, and challenges, and develop actionable recommendations to address them
•    Develop and maintain dashboards and reports to track key performance indicators and provide insights to senior leadership
•    Collaborate with cross-functional teams to develop and implement strategic plans that drive revenue and customer satisfaction
•    Conduct ad-hoc analysis and provide data-driven insights to support business decisions
•    Develop and maintain relationships with stakeholders to understand business needs and provide analytical support
 

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience 
•    Bachelor's degree in a quantitative field (e.g. mathematics, statistics, computer science, etc.)
•    3+ years of experience in account management or a related field
•    Experience working with large datasets and developing data-driven insights
•    Proficiency in Microsoft Office, particularly Excel, and experience with data visualization tools (e.g. Tableau, Power BI, etc.)

Preferred Qualifications – Education & Prior Job Experience  
•    5+ years of experience in account management or a related field
•    Experience working in the airline industry or a related field
•    Experience with programming languages 
•    Certification in data analysis or a related field 

Skills, Licenses, and Certifications
•    Strong analytical and problem-solving skills
•    Excellent communication and interpersonal skills
•    Ability to work in a fast-paced environment and prioritize multiple projects and deadlines
•    Strong attention to detail and ability to maintain accuracy and quality in work products
•    Ability to work collaboratively as part of a team and build strong relationships with stakeholders
•    Proficiency in Microsoft Office, particularly Excel, and experience with data visualization tools (e.g. Tableau, Power BI, etc.)
•    Experience with programming languages (e.g. Python, R, SQL, etc.)
•    Certification in data analysis or a related field (e.g. Certified Data Analyst, Certified Analytics Professional, etc.)
 

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

1.    Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
2.    Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
3.    Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
4.    401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
5.    Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.
 

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. 

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.