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Crew Scheduler, Pilots

Crew Scheduler, Pilots

Date:  Nov 20, 2023

Location: Integrated Operations Ctr (DFW-SV02)   
Additional Locations: None
Requisition ID: 70265 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

  • ​This job is a member of the Crew Scheduling Team within the Integrated Operations Division.
  • ​Responsible for efficiently scheduling pilots to ensure a complete flight crew is staffed on every AA flight according to Federal regulations (FAR 117 Limitations), Pilot union contractual guidelines, and Company policies.  This job also manages pilot staffing and consults with the Supervisor on daily operational requirements in order to ensure that any open time incurred due to operational causes (such as weather, irregular operations, charters, ferries, equipment substitutions, etc) is allocated to a base that can cover the operation in the most expeditious and cost efficient way possible.  We provide safe, reliable, and courteous service to our customers, the crewmembers of American Airlines, who in turn, take care of our paying passengers.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. 
  • Maintains pilot schedules and assignments in accordance with Company’s standard operating procedures, Federal Aviation Regulations and Collective Bargaining Agreement
  • Generates, monitors and interprets various message reports related to pilot schedules
  • Communicates schedule changes to pilots
  • Uses different electronic communication methods to interact with team members across various operational functions
  • Utilizes multiple software programs (FOS, SPP, Microsoft office tools, web browsers, etc.) to monitor and modify pilot schedules
  • Provides excellent and timely customer service to pilots
  • Remains current by completing required online and classroom training
  • ​Must be able to work all shifts including holidays and weekends in a 24/7 operation
  • Must be able to work overtime as required, sometimes with little or no advance notice
  • Assists with on the job training for incoming new hires as required
  • Successful candidates would be required to complete a one year commitment within Crew Scheduling

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • High school diploma or GED equivalency
  • Customer service experience


Preferred Qualifications- Education & Prior Job Experience

  • ​Associates degree in related field
  • 1-2 years airline experience
  • Operations experience and familiarity with the SABRE/DECS system  


Skills, Licenses & Certifications

  • Ability to interact effectively with all levels of management and union groups, as needed
  • Must comply with American Airlines Attendance policy
  • Ability to work in a highly stressful environment on a daily basis and to prioritize tasks
  • Ability to exercise sound judgment in making decisions based on information gathered/reviewedto exercise sound judgment in making decisions based on information gathered/reviewed
  • Ability to be flexible and capable of adapting to constant change
  • Must have cognitive skills to read and understand numbers and letters, and the ability to apply that knowledge
  • Ability to learn computer applications and apply knowledge
  • Must be able to handle multiple tasks concurrently
  • Must work well under pressure and deadlines
  • Must work with minimal supervision
  • Must be able to manually complete duties in the event of computer outages
  • Ability to understand the 24-hour clock and worldwide time zones in daily conversations with crewmembers
  • Must be able to read and comprehend the Pilot labor agreements and FAR 117 Limitations
  • Ability to memorize computer entry codes and city codes 

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 70265 

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

Job Segment: Scheduler, Customer Service, Administrative, Aviation

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