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Design System Product Owner, IT

Design System Product Owner, IT

Date:  Jul 27, 2022

Location: DFW Headquarters Building 8 (DFW-SV08)   
Additional Locations: None
Requisition ID: 60539 

Intro

Be part of the team driving reusability, efficiency, and consistency for American Airline’s fast-growing customer and front-line channels. Use design systems methodology to create global solutions across platforms that guarantee an industry leading digital customer experience. In its initial stages, design system product ownership involves influential advocacy, ruthless prioritization, and diligent roadmap management to maximize impact and value to internal consumers and contributors

Why you'll love this job

The Design System Product Owner will strive to differentiate American as an industry leader in scalable design and development. Successful candidates will be comfortable delving into technical topics, producing thoughtful analysis, and driving work to meet objective-based outcomes.  You will define and deliver the foundation of American’s front-end applications, bridging the gap across Product, UX and Engineering.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

  • Advocate for our design system as a tool to drive reusability, efficiency and consistency. ,  
  • Collaborate and work closely with internal partners from Product, UX and Engineering to understand product feature needs and collaborate on solutions from a system perspective.
  • Focus on outcomes—defining key results and continuously measuring and iterating to improve our product. 
  • Manage the design system delivery strategy, roadmap, and backlog to ensure teams are focused on the highest impact efforts and are able to achieve defined objectives and key results. 
  • Partner with stakeholders across products as they engage and contribute to the evolution of our design system, ensuring solutions align with shared objectives and influencing teams to introduce consistency, reusability , and a holistic approach to delivering customer experience features. 

A Successful Candidate will have..

  • Deep understanding of design systems methodology and atomic design best practices, and how these can be leveraged to drive consistency and efficiency
  • Proven track record in delivering products that generate substantial value
  • High level of intellectual curiosity and comfort with ambiguity
  • Well organized, able to multitask, able to prioritize with minimal direction
  • Can collaboratively drive teams and stakeholders with disparate goals
  • Communication skills—providing transparency, setting expectations and reporting on results
  • Experience with evangelizing, gaining stakeholder buy-in, and increasing adoption of internal products akin to design systems
  • Emphasis on interpersonal skills that create an environment of trust and encourage partnership within the team and across product teams

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • Bachelor’s degree in a technical/business/quantitative field field or equivalent experience/training 
  • Understanding of design systems methodology
  • 3-5 years with relevant work experience, preferably in an e-Commerce environment 

Preferred Qualifications- Education & Prior Job Experience

  • Masters degree in related field
  • Experience with design system implementation to serve internal customers 
  • Web/Mobile and travel/airline experience 
  • Experience creating a holistic digital ecosystem in an enterprise environment with highly distributed ownership
  • Experience working in a product model, focused on outcomes to continuously improve the customer experience 
  • Understanding of web technology frameworks / architecture

 

Skills, Licenses & Certifications

  • Understanding web best practices and how these can be leveraged to drive customer engagement 
  • Proven track record in delivering products that generate substantial value 
  • Well organized, able to multi task, able to prioritize with minimal direction 
  • Communication skills, be able to present to executive management often and in a compelling manner that emphasizes the important intersection of business and technology 
  • Emphasis on interpersonal skills that create an environment of trust and encourage partnership within the team and across product teams 
  • High level of intellectual curiosity and comfort with ambiguity 
  • Ability to develop and communicate the product vision to a variety of audiences 
  • Proficient use of product management tools (e.g. Rally, ADO, Confluence, Jira, etc.)
  • Expertise in Microsoft Excel and PowerPoint

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Additional Locations: None
Requisition ID: 60539 


Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

Job Segment: Front End, User Experience, Product Manager, Engineer, Technology, Marketing, Operations, Engineering

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