Share this Job
Apply now »

Director, AA Credit Union Loss Prevention

Director, AA Credit Union Loss Prevention

Date:  Aug 5, 2022

Location: AAFCU Headquarters (DFW-AACU)   
Additional Locations: None
Requisition ID: 62254 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

​This job is a member of the Operations Team within the American Airlines Credit Union. The role is responsible for loan and account collections and recovery as well as loss mitigation/fraud prevention and resolution for the Credit Union.

What you'll do

  • Lead a team of 30+ employees, overseeing the collection and recovery function and loss mitigation/fraud function for the Credit Union
  • Understand that the Credit Union’s holistic goal is to meet our member’s financial needs and grow, which means minimizing impact to legitimate members, understanding an acceptable level of charge-offs and fraud / dispute losses will occur, but managing and minimizing losses
  • Ensure objectives are set and met for the department’s employees to assist members facing financial hardships or fraud and dispute claims, and to reduce Credit Union losses and lower delinquency
  • Measure, analyze and report collection and fraud trends and results to improve underwriting, product/member origination, and employee and member awareness
  • Oversee and develop fraud/non-fraud dispute reduction strategies
  • Research and identify fraud trends that lead to collection charge-offs and write-offs, and partner with other Credit Union departments to mitigate risks
  • Prepare reports for senior leadership, and quarterly for loans and charge-offs to report to Board of Directors
  • Review Red Flag/ID Theft trends and recommendations with the Supervisory Committee annually
  • Manage foreclosure and repossession process and disposition for secured loans
  • Mature Credit Union’s enterprise risk management focus, create strategies to mitigate and control risks, develop collection and fraud risk appetite statements, etc.
  • Manage projects that improve department processes and advance automation
  • Perform other duties as assigned
  • The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

What you'll do

  • Establish and maintain policies and procedures for the collection of delinquent accounts and charge-off of loans, shares and share drafts, and fraud/dispute management
  • Ensure compliance with all regulations (e.g., FDCPA, CFPB, TCPA, Bankruptcy)
  • Coordinate internal and external audits and work with regulators (e.g., NCUA, CFPB)
  • Develop and oversee Credit Union vendor management relationships for the collection system, fraud system, card fraud rules, vehicle repossessions, other collection tools, recovery, REOs, etc.
  • Conduct regular benchmarking with other financial institutions and industry reviews to increase strategic focus, learn best practices, enhance processes, increase automation, and improve department results
  • Participate in industry learning for collections and fraud via industry conferences, meetings, etc.
  • Develop an annual budget and oversee department operating budget throughout the year
  • Ensure the department has a sound business continuity and disaster recovery plan
  • Ensure employees are cross-trained and following policies and regulatory guidelines

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • High school diploma or GED
  • Experience leading and motivating a team

Preferred Qualifications- Education & Prior Job Experience

  • ​Bachelor’s degree in Business Administration, Finance or a related field, or equivalent experience relevant to the job
  • Previous banking or Credit Union experience in branch operations, lending, collections, fraud or risk management
  • Experience with collection, and repossession laws
  • Experience with fraud and enterprise risk management

All you'll need for success

Skills, Licenses & Certifications

  • Skilled in Microsoft Office software (i.e., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
  • Ability to demonstrate excellent oral and written communications skills and exercise effective interpersonal skills with the ability to communicate with all levels of staff and management
  • Ability to demonstrate strong leadership skills
  • Ability to supervise and coach multiple staff personnel, including manager-level and supervisors
  • Ability to demonstrate excellent people management and employee engagement skills, including leading, developing, coaching and motivating staff
  • Ability to solve diverse complex issues while balancing legal requirements, member needs and Credit Union reputation
  • Ability to maintain composure when dealing with extremely sensitive and potentially stressful situations
  • Knowledge of consumer and mortgage lending, Reg Z (Truth in Lending), expedited funds availability (Reg CC), dispute claims (Reg E) and other financial industry regulations and regulators (FDCPA, CFPB, TCPA, Bankruptcy)
  • Ability to stay current on all collection issues and privacy laws
  • Ability to work independently under pressure & deadlines with minimal supervision
  • Ability to identify and implement continuous process improvement initiatives
  • Ability to maintain satisfactory performance and attendance
  • Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 62254 

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

Job Segment: Bank, Banking, Credit Union, Risk Management, Manager, Finance, Management

Apply now »