Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise, and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop onboard!

Why you'll love this job

The Director of Sales is responsible for driving the success and efficiency of our organization's account management teams. This role involves developing and executing strategies to achieve revenue and cost-of-sale objectives while fostering a high-performance culture within the sales organization. This position requires a balance of strategic vision, operational execution, and strong relationship management skills to deliver strong results across an account portfolio.

What you'll do

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Shapes the vision for account management teams to capture high yield revenue opportunities while maintaining cost-efficient sales practices
• Leverages a deep understanding of corporate customer and agency partner needs to drive the growth of company products and programs, aligned with overall business objectives
• Leads and manages projects at the intersection of technology and strategy, ensuring alignment with organizational goals and delivering innovative solutions
• Develops and integrates strategic themes into playbooks, providing guidance and frameworks that support decision-making and execution
• Works with account managers to evaluate the economics of discount programs and other sales initiatives to ensure profitability
• Serves as a key representative for the company at industry conferences and events with corporates and agencies to enhance relationships and visibility
• Supports the development of deals and contracts with corporates and/or agencies and collaborates closely with our Programs teams on negotiations to ensure favorable terms
• Coordinates communications across the group, maintaining clarity, consistency, and alignment for all initiatives and stakeholders
• Plans, organizes, and promotes episodic events, leveraging targeted campaigns to engage audiences and reinforce strategic priorities.
• Works closely with our Sales Operations team on the recruitment, training, and professional development of sales teams
• Maintains an understanding of competitor initiatives, programs, and industry trends

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

• Bachelor’s degree in business-related discipline or equivalent experience/training
• 7 years of leadership experience, overseeing large cross-functional teams
• 7 years of airline or related sales experience

Preferred Qualifications – Education & Prior Job Experience 

• MBA or advanced degree in a relevant field

Skills, Licenses, and Certifications

• Demonstrates the highest standards of personal ethics and integrity
• Knowledge of airline economics / revenue management theory
• Ability to think strategically, negotiate skillfully, digest complex details, and use sound judgment and initiative in making decisions
• Ability to identify creative and innovative solutions to complex problems
• Excellent planning, problem solving, analytical, and critical thinking ability
• Ability to adapt and thrive in a fast-paced, changing, and complex environment
• Demonstrated personal track record of high achievement, including the achievement of measurable targets
• Ability to work effectively under pressure, shift priorities, meet all deadlines, balance the big picture with requisite details, and maintain flexibility
• Excellent leadership, coaching, and employee-development skills
• Excellent interpersonal, verbal, and written communication skills, with ability to effectively interact with employees and vendors at all levels
• Proficiency in Microsoft Office Suite and customer service platforms

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.