Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you.  As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.  Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
• The End User Compute Domain refers to the area within Information Technology that focuses on engineering, management, and support of the hardware and software utilized by our team members for their daily job functions and for being more productive. This domain encompasses all productivity tool capabilities as well as end-user devices. This includes all telephony functions (Unified Communications), Audio Visual (meeting room experience), Desktop & Printer engineering, surveillance systems, as well as Productivity and collaboration tools (Email, Teams, SharePoint, Onedrive, etc.).  

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Document technical work, products, and processes (e.g., code, scripts, workflows) according to organizational standards and best practices, ensuring clear, accessible documentation for ongoing and future work.
• Perform root cause analysis on failures of services or systems maintained by your squad, identifying underlying issues, and prescribing detailed action items to mitigate future recurrence and improve system stability.
• Ensure the security and availability of services and systems, prioritizing the closure of open vulnerabilities, conducting regular security audits, and ensuring systems are compliant with security standards and industry best practices.
• Exhibit strong problem-solving abilities and a proactive, adaptable approach to working under pressure, ensuring quick and effective resolutions while collaborating with cross-functional teams in a fast-paced environment.
• Provide technical support for SharePoint and Microsoft services, troubleshooting issues, integrating SharePoint with third-party systems and enterprise applications, and automating business processes using PowerApps and SharePoint Designer (SPFx).
• Manage site collections, permissions, governance policies, and information architecture within SharePoint.
• Configure and maintain Microsoft Teams, including channels, policies, compliance, and integration with Microsoft 365 applications.\
• Develop and support automation workflows using Power Automate, Power Apps, and other M365 tools.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• 3+ years of experience designing, developing, implementing and supporting large-scale solutions in production environments    

Preferred Qualifications- Education & Prior Job Experience

• Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• Airline Industry experience 

Skills, Licenses & Certifications

• Proficiency in scripting, automation, development and developer tools (E.g. Bash, PowerShell, Python, Git/Github, VSCode, C#, .NET, JavaScript, TypeScript,).
• Strong knowledge of operating systems, networking principles, and security protocols (TLS, SSL).  
• Relevant CompTIA (Network+, Server+, Security+) or Microsoft Certification, a plus.  
• Strong understanding of email protocols (SMTP, IMAP, POP3) and email security technologies (DLP, anti-phishing solutions, encryption methods).
• Strong knowledge of Microsoft 365 services, including Teams, SharePoint, OneDrive, and Exchange.
• Proficiency in working with Microsoft Graph API, REST APIs, and Power Platform for custom integrations.  
• Strong communication and interpersonal skills. 

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.