Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you.  As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.  Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
• The End User Compute Domain refers to the area within Information Technology that focuses on engineering, management, and support of the hardware and software utilized by our team members for their daily job functions and for being more productive. This domain encompasses all productivity tool capabilities as well as end-user devices. This includes all telephony functions (Unified Communications), Audio Visual (meeting room experience), Desktop & Printer engineering, surveillance systems, as well as Productivity and collaboration tools (Email, Teams, SharePoint, Onedrive, etc.).  

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Design, configure, and maintain unified communications platforms (e.g., Microsoft Teams, Cisco, or other UC tools).
• Manage enterprise voice infrastructure including SIP, VoIP, PBX, and call routing solutions.
• Administer messaging and collaboration technologies including voicemail, chat, and conferencing solutions
• Monitor UC system performance, troubleshoot issues, and ensure high availability.
• Collaborate with IT, network, and security teams to ensure integration and compliance.
• Implement upgrades, patches, and enhancements to UC platforms.
• Maintain documentation of UC systems, configurations, and processes.
• Support disaster recovery and business continuity planning for UC services.
• Evaluate new UC technologies and make recommendations for adoption.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• 3+ years of experience designing, developing, implementing and supporting large-scale solutions in production environments

Preferred Qualifications- Education & Prior Job Experience

• Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• Airline Industry experience 

Skills, Licenses & Certifications

• Basic skills in network troubleshooting and configuration: Troubleshoot and configure network settings to support audio-visual systems, including familiarity with AVB (Audio Video Bridging), DANTE (Digital Audio Network Through Ethernet), and JPEG 2K video streaming technologies. Strong knowledge of video transport protocols and compression technologies
• Proficiency in scripting, automation, development and developer tools (E.g. Bash, PowerShell, Python, Git/Github, VSCode, C#, .NET, JavaScript, TypeScript,). 
• Hands-on experience with UC platforms (Microsoft Teams, Cisco UC, Zoom, Avaya, or similar).
• Strong understanding of VoIP, SIP trunking, QoS, and network protocols.
• Familiarity with PBX systems, SBCs (Session Border Controllers), and contact center solutions.
• Experience with Microsoft 365 and related collaboration tools.
• Knowledge of security best practices in UC environments.
• Basic level Technical Support for Voice Systems, CUCM, Unity, MRA, and RedSky E911, Microsoft Teams Phone System.
• Strong communication and interpersonal skills. 

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.