Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is within the American Airlines Credit Union. The role is responsible for managing all aspects of consumer accounts and loans after origination, including payments, modification and collateral.  Also responsible for consumer lending ancillary product management and sales.

What you'll do

• ​Lead the Servicing staff to ensure effective support for front line processes 
• Manage Core System with multi-department coordination for all forms of consumer loan payment processing, billing notices, and front line account and loan maintenance
• Provide strategic leadership and daily administration of associated consumer lending products, including pricing, product systems, front-line user training, and claim management
• Develop policies and procedures and recommend enhancements to existing system programs, tools and procedures that will improve process automation and productivity, as well as minimize the occurence of errors
• Manage day-to-day vendor relationships to ensure contract compliance, accurate assessment of premiums, claims processing, reporting and systems integration
• Oversee collateral and lien perfection and insurance tracking
• Oversee credit bureau reporting and dispute management
• Maintain a current knowledge of changing legislation and manage changes required by regulation 
• Participate in new product implementation as it relates to Servicing
• Foster a culture that promotes teamwork, service excellence and relationship building
• Prepare departmental budget and monitor expenses
• Maintain a departmental plan for disaster recovery
• Prepare reports on departmental achievements, activities and key performance metrics
• Perform other duties, as assigned
• The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• ​High school diploma or GED

Preferred Qualifications- Education & Prior Job Experience

• ​Bachelor’s degree in Business Administration, Finance or a related field, or a minimum of five years equivalent experience
• Experience with lending products and processes
• Knowledge of all Credit Union systems relating to relevant products
• Experience with system management and testing process
• Previous supervisory or leadership experience

Skills, Licenses & Certifications

• ​Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
• Ability to demonstrate excellent oral and written communciation skills and exercise effective interpersonal skills with the ability to communicate with all levels of staff and management
• Ability to work efficiently and collaboratively in a fast-paced, continually changing environment while managing projects in accordance with short- and long-range objectives
• Ability to demonstrate excellent people management and employee engagement skills, including leading, developing, coaching and motivating staff
• Ability  to improve organizational and departmental processes to maximize efficiency, effectiveness and controls while maintaining compliance with all applicable laws and regulations
• Ability to self-motivate with strong organizational skills and capacity for attention to detail
• Ability to manage a number of third-party relationships
• Ability to work well independently or with cross-functional project teams
• Ability to maintain satisfactory performance and attendance
• Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.