Manager, Airport Analytics and Reporting

Manager, Airport Analytics and Reporting

Date:  Nov 16, 2023

Location: DFW Headquarters Building 8 (DFW-SV08)   
Additional Locations: None
Requisition ID: 70183 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you.  As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.  Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

  • As a member of the Airport Performance Analysis and Support team, you will play a pivotal role in providing frontline leaders with the data and analytics to support process execution and to drive our objectives in Reliability, Accountability, and Profitability
  • The ideal candidate will possess exceptional analytical skills and a strong proficiency in utilizing Microsoft Azure data lake to enhance and broaden our data capabilities within the Airport Operations organization. Additionally, they should demonstrate the capacity to lead and nurture a team of analysts focused on harnessing data for impactful results
  • The role is a part of the Aiport Performance and Analysis team within our Airports group.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

  • Lead a team of 3-4 data experts to enhance performance excellence across airport operations teams through advanced analytics and real-time reporting
  • Enhance reporting capability for operational performance metrics via data engineering, data lake & cloud technology across all operational functions including customer care, customer operations, control centers, and business partners
  • Effectively manage the team's storage account in Microsoft Azure Data Lake, ensuring adherence to best practices. Focus on optimizing the data pipeline for efficient reporting and implementing real-time analytics to identify performance gaps in controllable areas
  • Develop uniform, efficient, and up-to-the-minute reports to empower leaders in driving outcomes across all operational domains, including customer care, customer operations, control centers, and business partners
  • Collaborate with station leaders to streamline and standardize local reporting, emphasizing economy of scale to meet local operational needs, enhance effectiveness, and minimize redundancy
  • Collaborate and align efforts with Operations Planning and Performance, Customer Experience Analytics, Corporate Safety, Workforce Planning, and other relevant teams to optimize existing data resources and platforms, enhancing accessibility and consolidating primary reporting resources for operational leaders
  • Lead the development and implementation of Performance Dashboards for various airport functions, collaborating closely with IT, OP&P, Airport Staffing Automation, Business Partner Operations, Customer Experience Technology, and other relevant stakeholders

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • Bachelor’s degree / Master's degree in a quantitative discipline (Operations Research, Data Science, Industrial Engineering, Computer Science, Economics, Statistics, etc.) or equivalent training/experience
  • 5+ years of industry experience in commercial or operational environment (Airport, Network Planning & Scheduling, IOC, Revenue Management, Customer Insights, etc.) 
  • Advanced knowledge in large data set in traditional database and data lake
  • 3+ years of delivering analytical insight and reporting using SQL, Python, and Tableau

Preferred Qualifications- Education & Prior Job Experience

  • Practical experience working with real-time data and developing analytics solutions using cloud technologies (data lake, Microsoft Azure, AzureML, Databricks) 
  • Functional knowledge on airport operation, turn execution, etc.
  • Strong presentation, visualization and story-telling skills with experience supporting senior leadership 
  • Ability to adapt to fast-paced environment and be creative in engineering analytical solutions

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. 

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 70183 

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

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