Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

As Manager of Culture and Community Engagement, you’ll join a high-impact team committed to delivering American Airlines' purpose of Caring for People on Life’s Journey. This role focuses on execution and the experience—championing initiatives that connect our team members, elevate our culture, and foster advocacy for the communities we serve. You’ll:

• Lead programs that drive connection and engagement across the company.
• Serve as a subject matter expert in culture and community engagement.
• Collaborate with internal and external stakeholders to execute strategies with measurable,
• lasting impact.

What you'll do

This role is essential in bridging company values with practical, on-the-ground initiatives. Core responsibilities include:

• Community Engagement & Advocacy: Serve as the primary liaison to designated communities. Ensure their voices are heard and integrated into programs that reflect our shared commitment to our purpose of care.
• Program & Event Execution: Lead end-to-end development and delivery of internal and external engagement events using scalable frameworks and tools.
• Relationship Management: Build and nurture strong, trust-based partnerships across departments and with external organizations through clear communication and dependable follow-through.
• Governance & Compliance: Ensure consistency and accountability by ensuring all initiatives comply with corporate standards and regulatory requirements.
• Strategic Partnerships & Sponsorships: Develop and manage value-aligned sponsorships and partner relationships to amplify our support of team members and community causes.
• Insights & Reporting: Support delivery of KPIs, analyze program effectiveness, and deliver data-driven insights and recommendations to senior leadership.
• Employee Business Resource Group (EBRG) Collaboration: Support EBRG programming through strategic planning, governance guidance, and event execution—ensuring alignment with corporate policies and purpose

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree or equivalent work experience
• At least 5 years of experience in program execution, event planning, or strategic project management
• Proven success in culture-building, employee engagement, or community partnership development
• Experience working cross-functionally and driving initiatives through collaboration
• Familiarity with Human Resources Center of Excellence (COE) operating models

Preferred Qualifications- Education & Prior Job Experience

• Exceptional verbal and written communication
• Advanced relationship-building and stakeholder engagement
• Meticulous attention to detail in program and event coordination
• Experience with performance measurement tools (e.g., engagement surveys, participation metrics)
• Proficiency in Microsoft Office Suite, SharePoint, and collaboration platforms

Skills, Licenses & Certifications

• Experience in the airline industry
• Formal training in project management or certification (e.g., PMP)
• Strong ability to communicate effectively—both verbally and in writing—across all levels of the organization.
• Physical ability to safely perform all essential job functions with or without reasonable accommodation. Where necessary, HR will partner with employees to assess and accommodate needs through an interactive process.

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.