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Manager, IT Applications

Manager, IT Applications

Date:  Sep 12, 2023

Location: DFW Headquarters Building 7 (DFW-SV07)   
Additional Locations: Phoenix, AZ
Requisition ID: 69208 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

  • ​This job is a member of the Information Technology Team within the Information Technology Division.
  • Responsible for creating an environment where Agile software development team(s) can deliver platform application solutions on time, with high quality, and that meet customer expectations utilizing Agile methodologies.  This leader will foster an environment conducive to innovation, process maturity, continuous learning, and career development.

What you'll do

  • Collaborates with Business and IT leadership to determine and communicate organization vision, direction, and work priorities, and drives progress towards technology target roadmaps
  • Ensures that sound agile project management, business analysis, and quality assurance processes are in place and practiced
  • Creates environment for delivery teams to be self-governing organizations who are accountable for their own performance and delivery commitments
  • Exhibits a desire for continuous learning and sharing of new knowledge within the organization
  • Removes roadblocks, cultivates relationships, and effectively communicates across Enterprise at various levels of leadership
  • Manages and tracks project/program schedules and budgets with controller(s), as appropriate
  • Manages and leads adoption and migration of new and emerging technologies
  • Leads, develops, and mentors a high performing team of individuals with a diverse range of skills and experiences
  • Maintains an effective approach on problem solving, multi-tasking, coordinating and scheduling
  • Leads, influences, and upholds technology standards and goals to ensure visibility and predictability
  • Manages production issues and off-hours support, communication, and coordination,  as needed
  • Works extended hours occasionally, based on the needs of the project and the operation
  • Travels, as required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • Bachelor's degree in Technology, Information Systems, Finance, or Accounting,  or related technical discipline, or equivalent experience/training
  • 5 years of experience participating in delivery of solutions using ITIL / Agile / XP, or similar methodologies
  • 3 years of experience leading projects or teams, either formally or informally


Preferred Qualifications- Education & Prior Job Experience

  • Airline industry experience, including business process and supporting technology


Skills, Licenses & Certifications

  • Experience in managing, supporting, and delivering 'mission-critical' projects/migrations
  • Experience working with Agile project management methodologies and tools
  • Proven ability to handle multiple projects/work streams and demands efficiently
  • Experience in leading a team of individuals with various levels of skills and experience in potentially high stress and challenging situations
  • Demonstrated initiative, flexibility, and ability to adapt to changing priorities and work environments
  • Ability to thrive in a sense-of-urgency environment and leverage best practices
  • Working knowledge and experience in a technical environment
  • Experience managing financial budgets a plus


What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: Phoenix, AZ
Requisition ID: 69208 

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

Job Segment: Quality Assurance, Project Manager, Business Analyst, Developer, Information Systems, Technology

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