Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is within the American Airlines Federal Credit Union. The role is responsible for leading strategic efforts to optimize membership strategies to meet performance and organization objectives, assisting with shaping deposit growth by leveraging data, industry and market trends and supporting data integrity initiatives. This individual will also oversee account underwriting for consumer and business deposit products and all related policies.

What you'll do

• Lead and support strategic initiatives of the Credit Union’s field of membership and membership growth efforts
• Develop, evaluate and streamline reporting of deposit and membership performance metrics to be aligned with strategic objectives
• Oversee and manage the deposit account underwriting process, practices and policies to ensure consistency and compliance across the organization
• Monitor and maintain the accuracy and integrity of membership and deposit-related data, collaborating with other business unit stakeholders
• Analyze deposit product performance and market trends, translating data into actionable deliverables for leadership and supporting product innovation; prepare and deliver concise reporting and performance insights to senior leadership
• Act as a cross-functional partner or stakeholder in deposit growth, data integrity and member engagement initiatives
• Design and maintain all deposit programs and membership-related reports using various systems and industry data to analyze and identify trends and performance 
• Actively collaborate and/or drive special projects to pursue process and performance improvement opportunities
• Cultivate a collaborative team environment providing support and continued staff development
• Perform other duties, as assigned
• The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• High school diploma or GED
• Bachelor's degree or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions
• Demonstrated previous supervisory or leadership experience

Preferred Qualifications- Education & Prior Job Experience

• Previous banking or Credit Union industry experience
• Previous project management and product ownership experience 
• Knowledge of deposit product operations
• Multiple years of data analysis experience strongly preferred

Skills, Licenses & Certifications

• Advanced skill level in Microsoft Office software (e.g., Word, Excel, PowerPoint) gained through either work experience or education and hands-on use of the software
• Ability to demonstrate strong organizational, critical thinking, writing, analytical and creative problem-solving skills
• Experience reviewing and analyzing product and channel delivery; knowledge of SQL preferred  
• Ability to exercise creative problem-solving skills and proactively identify opportunities for improvement and effectively implement change
• Ability to demonstrate an understanding of the application of the core system, third party systems, related policies and procedures
• Ability to demonstrate excellent oral and written communication skills and exercise effective interpersonal skills with the ability to communicate with all levels of staff and management
• Ability to demonstrate excellent people management and employee engagement skills, including leading, developing, coaching and motivating staff
• Ability to supervise multiple team members and foster a positive and collaborative work environment
• Ability to demonstrate strong time management skills, with the ability to manage multiple projects and tasks that may involve competing priorities and perform in fast-paced environment, handle multiple tasks and function as an integral part of a team
• Ability to maintain satisfactory performance and attendance 
• Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.