Member Services Representative, AACU Loan and Account Servicing

Member Services Representative, AACU Loan and Account Servicing

Date:  May 24, 2023

Location: AAFCU Headquarters (DFW-AACU)   
Additional Locations: None
Requisition ID: 67490 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is a member of the Loan and Account Servicing Team within the American Airlines Credit Union. The role is responsible for providing excellent service to members and front line staff, with account & loan file maintenance adjustments, servicing all insurance products, maintaining credit bureau reporting, resolving and responding to disputes, record corrections/clean up and additional servicing needs. 

What you'll do

  • Answer Department ACD calls, including those from unsatisfied members
  • Process credit disability and life insurance claims
  • Process collateral protection insurance
  • Process GAP Claims
  • Provide follow up documentation or information requested for insurance claims
  • Process modifications and corrections for consumer loans and accounts
  • Facilitate credit insurance premium processing, including reviews of exception reports
  • Perform Credit Bureau file maintenance
  • Research and resolve errors for consumer loans and accounts
  • Research and resolve member credit bureau disputes and ensures responses comply with regulatory requirements
  • Process loan and account adjustments and corrections
  • Test Servicing systems functionality
  • Assist with other miscellaneous Loan and Account Servicing department duties
  • The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • High School diploma or GED equivalency 


Preferred Qualifications- Education & Prior Job Experience

  • ​1 year Credit Union or financial institution experience
  • Customer service experience


Skills, Licenses & Certifications

  • Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
  • Ability to exercise excellent member service skills
  • Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
  • Ability to demonstrate strong interpersonal skills and interact professionally with all employees and members
  • Ability to recognize and suggest opportunities for improvement
  • Ability to work independently and with minimal supervision
  • Ability to perform basic math calculations and analyze data
  • Ability to self-motivate with strong organization skills and capacity for attention to detail
  • Ability to effectively prioritize work and meet deadlines
  • Ability to maintain satisfactory performance and attendance
  • Ability to sit for extended periods of time
  • Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 67490 

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

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