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Planner/Senior Planner, Sales Product

Planner/Senior Planner, Sales Product

Date:  Aug 4, 2022

Location: DFW Headquarters Building 8 (DFW-SV08)   
Additional Locations: None
Requisition ID: 61960 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

  • This job is a member of the Sales Automation Team within the Sales Division.
  • Responsible for various projects managed by the Sales Automation team in Global Sales, which includes gathering requirements from stakeholders, documenting those requirements and reviewing with IT, and ushering those requirements through the Agile IT process for successful implementation.
  • Responsible for leading the champions group and ensuring support for our automation global sales teams.

What you'll do

  • Acts as a liaison with technology providers to develop and manage project plans within established timeframes
  • Analyzes and gathers business requirements for multiple corporate initiatives simultaneously
  • Prioritizes requirements (user stories) for projects
  • Works closely with stakeholders to ensure reasonable timelines are set, reviews, and approves product design
  • Troubleshoots defects and data discrepancies
  • Performs user acceptance testing (UAT) for projects
  • Works with Training-on-training plans and knowledge transfer

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • Bachelor's degree or equivalent experience/training
  • 3 years or more experience impacting customer satisfaction

Preferred Qualifications- Education & Prior Job Experience

  • Demonstrated expertise in any CRM platform, such as Microsoft Dynamics 365

Skills, Licenses & Certifications

  • Ability to assemble information, extract pertinent facts, draw logical conclusions, and present recommendations
  • Strong aptitude for problem solving and analytics
  • Ability to transform requirements into process flows and to analyze data for problem-solving using tools such as Visio and Excel
  • Ability to take ownership of role by exercising good judgment and making decisions with limited supervision
  • Excellent interpersonal and communication skills
  • Exceptional collaboration skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel Free to be yourself at American

From the team members we hire to the customers we serve; inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 61960 

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

Job Segment: CRM, Technology, Sales

Apply now »