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Principal Product Coach, IT

Principal Product Coach, IT

Date:  Nov 24, 2022

Location: DFW Headquarters Building 7 (DFW-SV07)   
Additional Locations: None
Requisition ID: 63122 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you.  As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.  Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

American Airlines is looking for product coaches at all levels.  As a product coach at American Airlines, you will be heavily involved in aligning product teams and leaders to the company objectives and product vision.  American Airlines believes that our purpose is to care for people on life’s journey, customer or team member.  You will be part of a team of coaches making a difference for millions of customers and more than 100,000 team members.

Our goal is to create an environment with strong product leadership and empowered product teams delivering amazing products for our customers.  Of course, we also want to make sure we are having fun, working with and caring for amazing people.

  • The role of a Principal Product coach will be to help the enterprise with business agility while pulling from experience and bodies of knowledge such as product management, agile frame works and lean practices
  • As a Principal Product coach, you will leverage your extensive practical product management and agile expertise to solve real world problems, guiding leaders and teams to understand, embrace and evangelize new ways of working
  • This will be an opportunity to help influence and shape American Airlines’ strategy in delivery transformation
  • The Principal Product coach will also play an integral role in developing product coaching strategies as well as mentoring other coaches to build a world class coaching organization

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

  • Serve as a transformation coach to executives, leaders and product teams guiding them to better business agility
  • Bring your real-world product management and agile experience to the enablement organization to help build a viable community of product coaches and practitioners throughout the enterprise
  • Work with product leaders and teams throughout the enterprise to ensure relentless drive for customer focused outcomes using data to gather greater insights
  • Coach and mentor product teams to leverage appropriate principles such as product mindset, agile principles, human-centered design principles, engineering practices, and frameworks to deliver high value products and capabilities
  • Enable and inspire a collaborative and empowered culture to promote greater business agility
  • Design and develop facilitator-lead materials related to product and agile practices
  • Through coaching soft skills, build trust, evaluate team’s current practices /methodologies and recommend appropriate next steps to achieve greater business agility
  • Develop and influence learning strategies for product managers, product owners, and other product leaders
  • This list is intended to reflect the current job, but there may be additional essential functions (and certainly non-essential job functions) that are not referenced

All you'll need for success

  • Minimum Qualifications- Education & Prior Job Experience
    • 5 years of experience leading technology-powered products in a product manager or other product leader role
    • Bachelor’s degree in business administration or a related field or equivalent work experience
  • Preferred Qualifications- Education & Prior Job Experience
    • Demonstrable work experience in helping product leaders to create an environment conducive to supporting empowered product teams delivering great results

    • Experience in helping product leaders and enterprise executives align priorities to the overall business goals and product strategies

    • Proven experience in building relationships with executives and business leaders to influence and inspire change

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.


Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 63122 

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

Job Segment: Product Manager, Engineer, Operations, Marketing, Engineering

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