Senior Investigator, Safety and Efficiency Programs

Senior Investigator, Safety and Efficiency Programs

Date:  Sep 18, 2023

Location: DFW Headquarters Building 8 (DFW-SV08)   
Additional Locations: None
Requisition ID: 69241 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

  • This position on the Investigations team performs a critical role in the American Airlines Safety Management System by guiding or supporting comprehensive root cause analysis investigations accidents, incidents, injuries, and instances of non-compliance with company or regulatory standards. The investigation team is a group of highly trained individuals who apply a structured approach to event reviews across all operational departments to promote organizational learning and drive risk-based, informed decision making to enhance and improve our safety culture. 
  • This position partners with the broader Safety organization and the operational departments to ensure we are learning from events and improving safety and compliance. This position supports a learning investigation within the framework of a just safety culture where the focus will be on identifying opportunities to learn and improve and not on punitive actions. This position will partner with the business and process owners to gather necessary information and knowledge needed in order to develop recommendations that will most effectively mitigate the risk of incident reoccurrence and has significant influence on the company's overall safety performance. The scope of the investigations team will be to ensure a corporate standard response to NTSB and non-NTSB investigations into significant events or near misses to ensure stakeholder review and quality review of company event investigations. These investigations can include accidents, incidents, and instances of non-compliance. This team will be curious, attempt to problem solve, and consider all aspects of system and human reliability and performance through the course of investigations and action reviews. This team will also be responsible for out-briefing investigations to stakeholders and producing summaries for sharing broad lessons learned.
  •  The Investigations team will have a presence in the operation. The Investigator will provide serve as a liaison with the larger Safety organization for other safety needs. 

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. 

•    Conducts learning investigations for accidents, incidents, instances of non-compliances and near-misses, and provides insights into the root causes and contributing factors, as well as recommendations to prevent re-occurrence.
•    Supports the ASAP programs with investigations and provide briefings to the ASAP ERC of investigative findings and recommendations.
•    Collaborates with operational leaders and union safety representatives to gain knowledge and insights.
•    Acts as a trusted partner who is skilled in interviewing to encourage team members to be forthcoming about what happened and why and to partner in solutions and improvements.
•    Considers human and organizational factors to ensure that investigations reveal the cause(s) and contributing factors. 
•    Ensures investigation reports are meaningful, technically sound, and action orientated and are completed in a timely manner.
•    Uses the results of these investigations to partner with Safety Assurance, the Operations, and other stakeholders to drive corrective actions that effectively reduce the risk of incident recurrence. 
•    Develops, encourages, and insists upon a culture of safety and compliance.
•    Collaborates with subject matter experts to ensure an in-depth investigation.
•    Interfaces with other departments as necessary for research or information sharing purposes
•    Act as subject matter expert/resource for Safety 
•    Must be able to travel worldwide on short notice and serve in a 24/7 on-call status

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • Bachelors degree in related field or equivalent experience
  • 3 years of related work experience

Preferred Qualifications- Education & Prior Job Experience

  • 3 years of airline operations experience 
  • Airframe and Powerplant License

Skills, Licenses & Certifications

  •  Excellent verbal and written communication skills, with ability to effectively interact with all levels of employees.
  •  Excellent interpersonal communication skills along with an ability to work well with others in a collaborative setting.
  •  Ability to work effectively with all internal departments, as well as outside agencies and organizations
  • Ability to maintain confidentiality of sensitive and proprietary information.
  •  Well-organized and able to prioritize tasks and manage crisis situations.
  •  Must possess above average decision-making abilities, organizational skills, and ability to handle multiple projects simultaneously.
  •  Knowledge of Microsoft Office to include the use of common databases, presentation and word processing software.
  •   Must fulfill a criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable 
  •  Must hold a valid passport and be able to travel internationally on demand.
  • Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
  • Ability to travel up to 25% of time and work various shifts including weekends, holidays and days off if necessary.

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 69241 

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

Job Segment: Safety, Service