Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• Manage the implementation of new technology products designed to manage, analyze, and/or execute operational critical business processes within IOC
• The role is a part of the IOC Technology team within our IOC group.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Must be knowledgeable in the roles, duties, and responsibilities of each of the operational jobs in IOC to guide software development
• Works in concert with IT Project Managers to develop detailed project plans on technology that supports IOC operations  
• Manages IOC project plans to ensure timeline and milestones are achieved
• Synthesize business problems, identify strategic options, define outcomes, and gain consensus among senior leadership on key IOC initiatives
• Schedules, conducts, and oversees product complex reviews and testing sessions with departmental subject matter experts and training personnel
• Be the conduit between the IOC department and internal/external stakeholders for technology evaluation, deployment, and updates
• Ensure clarity of business requirements from stakeholders to enable proper planning and design of new initiatives
• Develops, schedules and chairs project status briefings for oversight steering committees
• Manage adhoc projects as required – ranging from small requests to multi-year projects
• Develops and maintains annual budget and business plan for IOC Technology initiatives
• Supervises dispatchers and Business Technology Program Managers that assist in development and presentation of training material

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree or Master's degree in a relevant field or equivalent experience/training
• 7+ years of experience in operations IT planning, dispatch, CLP, flight planning support, airport operations, cargo planning, or related field(s)

Preferred Qualifications- Education & Prior Job Experience

• Prior experience in IT operational experience in airline management, aviation management, or related field

Skills, Licenses & Certifications

• Strategic thinker who considers the broader corporate strategic planning objectives for technology & process improvement
• Self-starter who solicits input from several sources
• Ability to prioritize and navigate projects among competing priorities, both within and outside one's own organization
• Prior managerial or supervisory experience desired
• Proven project management experience
• Effective collaborator both across and outside the organization at all levels
• Knowledge and experience working closely with the FAA is required
• Experience in working with union represented team members and technical groups is desired
• Experience/Knowledge of Federal Aviation Regulations applicable to commercial air carriers
• Ability to handle multiple priorities and work well under pressure

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.