Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Supervisor, Inflight Administration is part of the Inflight Team, within the Customer Experience Division. You’ll lead a team of lost time administrators and oversee leave of absence programs for a diverse range of leave types, including maternity leave, injury-on-duty, state and local leaves, military leave, jury duty, and more. You will have the opportunity to optimize administrative workflows, lead strategic projects, and directly impact the experience of flight attendants. 

What you'll do

•    Lead the day-to-day operations of the lost time administration team, ensuring consistent service and compliance with internal policies, federal/state regulations, and collective bargaining agreement (CBA)
•    Provide guidance and support to the Inflight Admin leadership team to streamline business processes, enhance performance, and implement best practices.
•    Monitor performance, manage team attendance, and coach representatives to deliver timely, compassionate, and compliant support.
•    Partner with Legal, Labor, and other stakeholders to align processes and address escalated leave cases.
•    Own onboarding and training efforts for new representatives, ensuring a strong start and continued development.
•    Lead and support cross-functional projects focused on innovation, technology, and process improvement.
•    Actively contributing to and fostering a collaborative environment while aligning the team towards operational excellence.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

•    Bachelor’s degree or equivalent experience in leave administration, human resources, or related field
•    3 years of people leadership or team supervision experience
•    In-depth knowledge of Inflight policies, procedures, and CBA

Preferred Qualifications- Education & Prior Job Experience

•    Experience with SABRE/DECS, AbsenceTracker, A&P System, Tableau
•    Familiarity with flight attendant systems (PBS, ETB, ROTA/ROTD, Vacations)
•    Experience working with union-represented employees

Skills, Licenses & Certifications

•    Strong leadership skills to guide, coach, and empower a team while setting clear expectations and fostering accountability.
•    Excellent organizational, interpersonal, oral, and written communication skills to ensure clarity, collaboration, and professionalism across all levels.
•    Ability to make sound decisions independently, especially in time-sensitive and high-pressure situations.
•    Proficiency in Microsoft Office tools (Word, Excel, Outlook, etc.) and comfort navigating leave management platforms and reporting dashboards.
•    High level of professionalism and discretion, particularly when managing confidential or sensitive information.
•    Ability to build strong relationships and collaborate effectively with internal stakeholders including Legal, Labor, HR, and frontline operations.
•    Skilled in conflict resolution, with the ability to navigate difficult conversations, de-escalate tensions, and guide individuals toward constructive outcomes—balancing empathy, fairness, and policy adherence.
•    Comfortable prioritizing competing demands, and delivering timely, high-quality service.
•    Experienced in data analysis and reporting, with the ability to identify trends, measure team effectiveness, and inform process improvements.
•    Open-door leadership style that encourages transparency, communication, and team feedback.
•    Empowers team members to take ownership of their work and contribute meaningfully to shared goals.
•    Able to work full-time onsite at Skyview 8 with flexibility to support a rotating schedule including evenings, weekends, and holidays as needed.

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.