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Ramp Service Agent Full Time

Ramp Service Agent Full Time

Date:  Feb 1, 2024

Location: Denver Intl Apt Cust Svc (DEN-CCSC)   
Additional Locations: None
Requisition ID: 71356 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

  • Fleet Service Clerks perform the handling of items on and off aircraft, carts, containers, and trucks; transporting items between terminals and aircraft; receiving, delivering, weighing and documenting of cargo in a cargo specific facility (warehouse) or a loading dock area.
  • The terms and conditions of this position are covered by the TWU-IAM Collective Bargaining Agreement.
  • Starting pay is $20.22 per hour.

What you'll do

These are the essential functions of the job

Fleet Service Agent or Clerk / Fleet Service Crew Chief

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Aircraft Movement

  • Guide aircraft by standing and holding wands at or above shoulder height 
  • Operate machinery to perform airplane movement 

Aircraft Arrival

  • Arrive at gate in advance of aircraft arrival 
  • Participate in pre-arrival briefing 
  • Chock aircraft wheels 
  • Position safety cones around aircraft 
  • Position equipment (e.g., air-start units, conveyors) by aircraft 
  • Connect ground power, pre-conditioned air, and air-start units 

Aircraft Servicing

  • Perform exterior lavatory servicing 
  • Service aircraft potable water

Baggage Handling

  • Transfer baggage/cargo to and from belts, carts, baggage devices, and containers 
  • Drive tug and cart to designated aircraft and drop-off areas 
  • Open and close cargo door of aircraft Enter and exit the cargo compartment of aircraft 
  • Remove baggage/cargo from aircraft cargo compartment Scan baggage/cargo 
  • Interpret documentation (e.g., bag tags) to determine proper handling of baggage/cargo Finalize load plan (Crew Chief only)
  • Direct team in loading baggage/cargo in the aircraft cargo compartment according to weight and balance specifications (Crew Chief only) 
  • Load baggage/cargo in the aircraft cargo compartment according to weight and balance specifications


  • Disconnect ground power, pre-conditioned air, and air-start units 
  • Ensure all equipment is removed from the safety envelope prior to pushback Remove chocks from aircraft wheels 

Aircraft/Gate Safety 

  • Monitor traffic around the gate area to prevent collisions 
  • Remove any foreign-object debris from the safety envelope 
  • Perform pre-departure and post-arrival aircraft walk-around 
  • Inspect aircraft pre- and post-flight Report identified aircraft damage to crew chief, supervisors, pilots, and/or maintenance

Communication and Effective Operations 

  • Ensure gate has resources needed to facilitate effective operations 
  • Complete forms required for operational requirements (Crew Chief only) 
  • Communicate with team members in a professional manner 
  • Lead and direct team (Crew Chief only) 
  • Follow Crew Chief/Lead instructions Communicate with others outside team (e.g., operations, load planners, other departments)
  • Communicate with flight deck using proper verbiage when necessary or required 
  • Coordinate with other operational personnel to ensure efficient loading of baggage/cargo, aircraft servicing, and pushback

What you'll do (cont.)


  • Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings Adhere to government regulations (e.g., DOT, FAA, TSA) 
  • Adhere to company policies, procedures, and performance standards 
  • Perform all functions in accordance with safety procedures and policies 
  • Wear uniforms as required by company policy 
  • Wear all personal protective equipment (PPE) in accordance with rules and regulations
  • Work outdoors with exposure to extreme weather/elements, engine noise, and noxious fumes

Depending on your airport size, you may also do the following:  

  • De-ice aircraft by directing a chemical/water stream at aircraft surfaces 
  • Perform catering service

* Reasonable accommodations may be made for qualifying individuals with disabilities.  

All you'll need for success

  • High school diploma or GED or international equivalent
  • Must be 18 years of age or older
  • Lift, load, unload, and transport bags and cargo to/from aircraft's, bag carts, and conveyor belts
  • Must have knowledge of and ability to use basic computer skills
  • People-oriented and highly motivated, with a positive and cooperative attitude
  • Good communication skills
  • Applicable valid driver’s license as required by local authorities
  • Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
  • Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
  • Ability to obtain jet bridge certification
  • Must have the ability to pass the US Postal Service background check

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Job Level: 
Requisition ID: 71356 

Nearest Major Market: Denver

Job Segment: Facilities, Aviation, Operations

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